Virgin Media Outage Report in Hadley, Telford and Wrekin, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hadley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hadley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (16%)
-
Total Blackout (14%)
-
TV (7%)
-
E-mail (5%)
-
Phone (2%)
Live Outage Map Near Hadley, Telford and Wrekin, England
The most recent Virgin Media outage reports came from the following cities: Telford.
| City | Problem Type | Report Time |
|---|---|---|
 Telford |
Total Blackout | |
| Telford |
Phone | |
| Telford |
TV | |
| Telford |
Total Blackout | |
| Telford |
Internet | |
| Telford |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hadley, England
Latest outage, problems and issue reports in Hadley and nearby locations:
-
Dan Bennett
(@DanBennett) reported
from
Madeley, England
Thank you Virgin Media for going offline just after I break then fix a customer site, rather than going offline in its broken state. Appreciate you waiting for me. Don’t appreciate you being offline though.
-
James Rogers
(@JWRogers82) reported
from
Perton, England
@virginmedia broadband is down in WV6 can you confirm this please
-
Stephen Luckett
(@Steveluckett) reported
from
Codsall, England
So @virginmedia @virginhelp I have spoken to the webchat who told me to call the helpdesk. Helpdesk have told me to write a letter. WILL ANYONE HELP ME!??? I will write to Rachel Barrass but not going to really help when the debt collectors arrive.
-
James Rogers
(@JWRogers82) reported
from
Perton, England
@virginmedia trying to get in contact with customer service about renewing my account
-
Lisa Vincent
(@LisaVin74208006) reported
from
Madeley, England
@virginmedia I'm wondering how many of your customers are having the same experiencing but they are in lockdown alone and no telephone service . I'm lucky I dont live alone my elderly Dad does it would be terrible if he couldn't speak to his family.
-
Kallie
(@kalliewood1965) reported
from
Wellington, England
@virginmedia I’m trying to cancel my broadband & phone line but can’t get thru on the number quoted. Please help?
-
Lisa Vincent
(@LisaVin74208006) reported
from
Madeley, England
@virginmedia your self help checks to resolve faults is INFURIATING ! Run test on equipment but still a fault on home phone line but cant book an engineer !! I've had a "chat" with a robot and now just have to hope cyberspace is listening !!
-
Stephen Luckett
(@Steveluckett) reported
from
Codsall, England
@virginmedia do you have anyone I can physically go and see about a complaint as this has reached new levels of terrible service!?
-
Love is in the hair
(@Loveisinthehai7) reported
from
Telford and Wrekin, England
@virginmedia can you help me? I have lost itv channel, its completely frozen. All other channels are fine and I have cheaked wires and reset my box.
-
monish sengupta
(@sengupta_monish) reported
from
Telford and Wrekin, England
Dear @virginmedia I have called you four times to resolve my bill. Every time I was promised to get a resolution within 3 hours. This is going on since 9th October.
-
Jord
(@J8rde) reported
from
Wellington, England
@virginmedia day 5 of trying to cancel. Online chat is laughable was in a chat waiting for a reply for 9 hours yesterday,nothing ,now gone back to the start. 150 no1 answers. Covid is not an excuse when all your customers service people can WFH. CANCEL MY BROADBAND NOW!!!!
-
Chris Shepherd CIHCM
(@MscChris) reported
from
Admaston, England
Hi @virginmedia any idea what the broadband issue is in TF5 ?
-
Stephen Luckett
(@Steveluckett) reported
from
Codsall, England
Call number 25 with @virginmedia after the service desk hung up on my after I waited 30 mins to connect and then when I did get through put my on hold and then hung up 😭😬😬 on your call number 26
-
G
(@GOROBERT1987) reported
from
Oakengates, England
@virginmedia Its saying everything's fine but we've been having problems where the router keeps connecting and disconnecting for some reason
-
Hello Noto
(@Hello_Noto07) reported
from
Oakengates, England
@virginmedia your WiFi boosters are terrible, followed all instructions and still can’t connect even via your app
-
Lisa Vincent
(@LisaVin74208006) reported
from
Madeley, England
@virginmedia My home telephone line has been out of service for 10+ days . An engineer came to fix it Friday (last) 30th said fault was with service and would be repaired by Monday 2nd Nov. I've left numerous requests for response on website but no reply!
-
BurriJo
(@BurriJoD) reported
from
Wellington, England
Hey @virginmedia my router is dropping the internet everyday on multiple devices. Pls help.
-
Hello Noto
(@Hello_Noto07) reported
from
Oakengates, England
@virginmedia Well you say it will be fixed by 10:30pm but two weekends in a row is not great service, doubt we will get any refunds for lack of service
-
Stephen Luckett
(@Steveluckett) reported
from
Codsall, England
Another letter from @virginmedia saying I owe them money! Looks like my 25th call to them explaining that it is a fraudulent account. LITERALLY THE WORST COMPANY IN THE WORLD!!!
-
donna marie page
(@donnamariepage) reported
from
Hadley, England
@virginmedia my internet isn’t working since Friday and your technical support keep hanging up on me please can you respond to my query ?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Joanne
(@Joanne268403163) reported
@virginmedia I’ve spoken to at least 5 different people over the past few days who are also “unable to help me”. No one seems to talk to each other. I’ll add you to the list of the completely unhelpful and incompetent service I’ve received so far. Your customer service is non existent.
-
Rajoo🇮🇳
(@Rajoo56473358) reported
@virginmedia @LutzSchueler poor service continues. As you will no doubt be aware from previous tweets n communications, the fault should have been rectified by no later than 1300hrs Monday 27th March. It is now 1700hrs Tues 28th, that's 28 hrs over the fix time. Any comments?
-
Cameron Levers
(@CxmeronLevers) reported
@stacey_brierley @virginmedia Ours have been down for the past 40 hours too, just keeps getting pushed back
-
cåit
(@CAKE_LlKE_GAGA) reported
@virginmedia yeah, it says no problems in my area. could i get a new sim because this isn’t the first time it’s done this.
-
Joanne
(@Joanne268403163) reported
@virginmedia Yes and had a text message to contact you to discuss - when I contact the number quoted by YOU it’s still not the complaints section you put me through to. As far as I’m concerned you can’t supply service so why are you holding me to a contract? What am I paying you for?
-
Stephen Old #ParodyPhantomOfThePinguwalda'sServant
(@StephenOld) reported
@virginmedia You have messaged me to say my direct debit has been declined. I have just spent a week in hospital for 2 different heart conditions. Do you have a phone number on which I can talk to a real person, like you used to do? Your customer service is awful. 01519241663
-
jamie
(@jamiethinking) reported
@virginmedia if your useless team cut me off again while attempting to transfer me across your entire company Your a disgrace I want to cancel !!!!! You give no service
-
Stephen Old #ParodyPhantomOfThePinguwalda'sServant
(@StephenOld) reported
@virginmedia Useless. I had this problem when I tried to change to BT a few years ago. You made it so difficult that I gave up. Years ago you had two separate phone lines on which I could get help. I am not well and am in no hurry to sort this out.
-
ClaudineM
(@Claudinenm_04) reported
@virginmedia Your accessibility policy when reading it i can find several statements that have not been met in my case . I really dont rate your vulnerability policy as theres several flaws in it . - a very angry disabled customer whos being conned by virgin
-
Joanne
(@Joanne268403163) reported
@virginmedia I’ve waited long enough and want the contract cancelled with no exit fees. Lodged a complaint, but you don’t let customers talk to your complaints dept. Numerous calls getting me nowhere