Virgin Media Outage Report in Hadley, Telford and Wrekin, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hadley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hadley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (24%)
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Wi-fi (13%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Hadley, Telford and Wrekin, England
The most recent Virgin Media outage reports came from the following cities: Telford and Newport.
| City | Problem Type | Report Time |
|---|---|---|
 Telford |
Internet | |
| Telford |
TV | |
| Telford |
TV | |
| Telford |
TV | |
| Telford |
TV | |
| Newport |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Hadley, England
Latest outage, problems and issue reports in Hadley and nearby locations:
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G
(@GOROBERT1987) reported
from
Oakengates, England
@virginmedia Its saying everything's fine but we've been having problems where the router keeps connecting and disconnecting for some reason
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Lisa Vincent
(@LisaVin74208006) reported
from
Madeley, England
@virginmedia My home telephone line has been out of service for 10+ days . An engineer came to fix it Friday (last) 30th said fault was with service and would be repaired by Monday 2nd Nov. I've left numerous requests for response on website but no reply!
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Lisa Vincent
(@LisaVin74208006) reported
from
Madeley, England
@virginmedia I'm wondering how many of your customers are having the same experiencing but they are in lockdown alone and no telephone service . I'm lucky I dont live alone my elderly Dad does it would be terrible if he couldn't speak to his family.
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Hello Noto
(@Hello_Noto07) reported
from
Oakengates, England
@virginmedia Well you say it will be fixed by 10:30pm but two weekends in a row is not great service, doubt we will get any refunds for lack of service
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Jord
(@J8rde) reported
from
Wellington, England
@virginmedia day 5 of trying to cancel. Online chat is laughable was in a chat waiting for a reply for 9 hours yesterday,nothing ,now gone back to the start. 150 no1 answers. Covid is not an excuse when all your customers service people can WFH. CANCEL MY BROADBAND NOW!!!!
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Hello Noto
(@Hello_Noto07) reported
from
Oakengates, England
@virginmedia your WiFi boosters are terrible, followed all instructions and still can’t connect even via your app
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Stephen Luckett
(@Steveluckett) reported
from
Codsall, England
So @virginmedia @virginhelp I have spoken to the webchat who told me to call the helpdesk. Helpdesk have told me to write a letter. WILL ANYONE HELP ME!??? I will write to Rachel Barrass but not going to really help when the debt collectors arrive.
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James Rogers
(@JWRogers82) reported
from
Perton, England
@virginmedia trying to get in contact with customer service about renewing my account
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Ed
(@Ed_Pritch91) reported
from
Telford and Wrekin, England
@mitchec1 @SkyUK @virginmedia Bad move.
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Stephen Luckett
(@Steveluckett) reported
from
Codsall, England
@virginmedia do you have anyone I can physically go and see about a complaint as this has reached new levels of terrible service!?
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James Rogers
(@JWRogers82) reported
from
Perton, England
@virginmedia broadband is down in WV6 can you confirm this please
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Jord
(@J8rde) reported
from
Wellington, England
@virginmedia Yes, and end up on hold , I don't work from home so have a very limited timeframe after work to contact you. It shouldn't be this hard to cancel or at least arrange a call back .
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Markav🦁
(@MarkavParry) reported
from
Madeley, England
@virginmedia twice I have called you now, trying to cancel my contract. 50 and 90minute phone calls just to be hung up on!! I’m cancelling the direct debit. Just try and charge me and I will be charging you the cost of my phone bill that you wasted my time with!!!
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Dan Bennett
(@DanBennett) reported
from
Madeley, England
Thank you Virgin Media for going offline just after I break then fix a customer site, rather than going offline in its broken state. Appreciate you waiting for me. Don’t appreciate you being offline though.
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Kallie
(@kalliewood1965) reported
from
Wellington, England
@virginmedia I’m trying to cancel my broadband & phone line but can’t get thru on the number quoted. Please help?
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donna marie page
(@donnamariepage) reported
from
Hadley, England
@virginmedia my internet isn’t working since Friday and your technical support keep hanging up on me please can you respond to my query ?
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Hello Noto
(@Hello_Noto07) reported
from
Oakengates, England
@virginmedia Says no issue in area, and as I left for work there was no WiFi signal again, same as yesterday, rebooted box 4 times
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Hello Noto
(@Hello_Noto07) reported
from
Oakengates, England
@virginmedia WiFi down again for the second day in the TF2 area……will this be fixed ASAP #VirginMedia
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Lisa Vincent
(@LisaVin74208006) reported
from
Madeley, England
@virginmedia your self help checks to resolve faults is INFURIATING ! Run test on equipment but still a fault on home phone line but cant book an engineer !! I've had a "chat" with a robot and now just have to hope cyberspace is listening !!
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monish sengupta
(@sengupta_monish) reported
from
Telford and Wrekin, England
Dear @virginmedia I have called you four times to resolve my bill. Every time I was promised to get a resolution within 3 hours. This is going on since 9th October.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Craig 🐝🐝 🏳️🌈
(@CraigWinterbur1) reported
@virginmedia So you have no update from Friday night when it should have been fixed. Find that hard to believe. How about stop fobbing off your customers and be honest with what the issue is.
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Prab
(@ChampagnePrabi) reported
@virginmedia I don't mind waiting but do mind getting the WhatsApp chat reset after 6 hours and having to start all over again. Especially when I'm told I'm being put in touch with the retention team. I will cancel my contract instead.
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Jake
(@SaucyULTRA) reported
@virginmedia Yes, it's literally not working at all now
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Parker
(@parkertron) reported
Reckless email invitation from @virginmedia informing me they would like to hear my feedback about their service kicks off with "We understand you recently changed your Virgin Media services or equipment." which is quite untrue, thus perfectly exemplifying their "service"
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Lee Escott 🇬🇧
(@LeeJEscott) reported
@virginmedia I’m on the other side of the planet how about you call me during my day? I called twice when in the U.K. I’ve replied to 2 engineer emails, no reply, I’ve been ignored on the text messaging service you advised, & you keep sending emails to get the router, which I can’t reply to!
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karen neal
(@karenne37688758) reported
@virginmedia Ok I understand, would you be able to request written confirmation of my change of contract? Chase my complaint and ensure it’s on track? So I am reassured something is happening please
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Kat Hughes
(@katherinehughe) reported
@ListerPolly @virginmedia @CISASUK Can't reccomended the resolver online service enough. Auto escalation through to ombudsman. All my terrible customer service issues sorted through that as it reaches the right team miraculously. You don't have to keep ringing either
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Harry Osborn
(@Harry19950462) reported
@virginmedia You lot are a disgrace we’ve had next to no internet all week keep being fobbed off by you we were told by your colleagues a engineer would call us with in 4 hours at 12 noon it’s now 22.31 and no call your service is awful nearly a week with no working internet
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Niki Barnett. 🏳️🌈 🇵🇸 Gay Nan 💙 Lady Gardener
(@NikiBHenry) reported
@Blazerunner2049 @virginmedia I have a 3 WiFi box that you just plug in and enter the password. £22 a month. Drops out a few times a year. So not too bad.
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David Lennon
(@Dlenn93) reported
@virginmedia Right, but as you can clearly see in the chat I had with a CS agent, this was to be waived - your explanation still doesn't justify you taking the money when it was agreed you wouldn't. Bad practice