Virgin Media Outage Report in Albrighton, Shropshire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Albrighton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Albrighton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 22: Problems at Virgin Media
Virgin Media is having issues since 05:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (22%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Albrighton, Shropshire, England
The most recent Virgin Media outage reports came from the following cities: West Bromwich, Telford, Oldbury, Dudley, Stafford, Wolverhampton, Wednesbury, Bilston, Cannock, Willenhall, Rowley Regis, Halesowen and Brierley Hill.
| City | Problem Type | Report Time |
|---|---|---|
 West Bromwich |
TV | |
| Telford |
TV | |
| Oldbury |
Total Blackout | |
| Dudley |
Internet | |
| Stafford |
Total Blackout | |
| Oldbury |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Albrighton, England
Latest outage, problems and issue reports in Albrighton and nearby locations:
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PhatSuppliUK
(@PhatSuppliUK) reported
from
Wolverhampton, England
@virginmedia Wow and your team just hung up on me as well Wow shocking behaviour How can I expand on an issue you are meant to look into?you told us it was a cable issue, you said you'd send someone to fix it You never did I'm sick of broken internet
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Carol Dickinson
(@carol_dd6) reported
from
Dudley, England
@virginmedia Another lie I was told then! Apparently they were sending transcripts from 2 online chats yesterday and 1 from today. I’m really disappointed with Virgin, I expect better customer service from such a big company.
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Yasmin 🍹
(@YasminMHx) reported
from
Oakengates, England
@virginmedia He wasn't helpful, just told me again how much my bill was going to be and when it was due. Not helping resolve my issue at all. Our call ended and I've submitted the complaint online.
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Yasmin 🍹
(@YasminMHx) reported
from
Oakengates, England
@virginmedia Seems like two out of the three advisors I've spoken to are blind and not willing to help. 🙃 Extremely unhappy with our recent service with yourselves. What happened?! Time to look at other providers I think.
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Steve Lees
(@measlewolf) reported
from
Dudley, England
@virginmedia do you have a known issue with the sports channels? They aren’t working and the phone-line cuts me out off.
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Suzi🧡🖤🧡💕
(@Suzanne_WW) reported
from
Dudley, England
@virginmedia Absolutely useless Rude employees and no help!
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Nicky Rowe
(@nickywolko) reported
from
Dudley, England
@virginmedia my new tv box has arrived today and I can’t use it as our area is still down. Our broadband was down yesterday. At least it’s only the tv today it’s not as if we are without power or heating like some parts of the country. Customer services were helpful
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For my Family🖤
(@SummayahMuslima) reported
from
Wolverhampton, England
@virginmedia the Internet this covid lockdown xmas holiday has been appalling, service is terrible @VMSolutions_
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Jackie Scott
(@JackieScott_) reported
from
Dudley, England
@virginmedia where do I send a complaint to make sure I'm heard rather than repeatedly disconnected? #Frustration
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Steve Walters
(@SteveWa13630733) reported
from
Wolverhampton, England
@virginmedia @matty_gilbert94 Can’t check service status page - that is down too
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♥ Karina Aura ♥
(@karriecheer) reported
from
West Bromwich, England
Virgin media has been down since this morning what a joke
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Ali 💛✨
(@IAmAliAddams) reported
from
Hadley, England
Quick to get my money but on thing is for sure @virginmedia is having shite service right now
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Nicky Rowe
(@nickywolko) reported
from
Dudley, England
@virginmedia new tv box Friday as mentioned before didn’t work Friday started working yesterday now today it’s off again! Done the status check says no problems said box was on standby. I did get a flicker of a program for less than a minute then no signal.
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Carol Dickinson
(@carol_dd6) reported
from
Dudley, England
Gutted that I’ve renewed my mobile contract with @virginmedia I don’t think I’ve ever had such bad customer service before. I’m still waiting for transcripts from my chats yesterday to complain to the Ombudsman about them. I will not be renewing with them again!
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Dave
(@FuryZhil) reported
from
Dudley, England
@virginmedia I -think- my services are down due to maintenance in my area. I received a text from you apparently but no email or letter. Any news on how long this is?
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Yasmin 🍹
(@YasminMHx) reported
from
Oakengates, England
@virginmedia £44.80 package change for a change we didn't agree to. Also, Advisor#3 has had me on hold for about 10/15 mins now and he's just accidentally "unhold" me whilst he was making himself a cuppa tea, sounded like he said "****" then put me back on hold again. 🙃
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LOLZ N TING
(@Tommm_Currie) reported
from
West Bromwich, England
@virginmedia 6mbps download speed at the moment when ive upgraded to 350mbps... this is ridiculous, constant problems and advertising as the fasted.. and being told on your website that I need to wait 24 hours before you'll even look into booking an engineer..
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Ali 💛✨
(@IAmAliAddams) reported
from
Hadley, England
@virginmedia your crappy service is down but yet you will not let me pay a bill early 😡
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Paul McDonough
(@FleeDoubleE) reported
from
Halesowen, England
@virginmedia Get this page after I log onto my account page. Which I'm trying to log onto so I can do a service check. I've cleared the cache and tried from my laptop get the same outcome
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Chris Burden
(@WulfrunianChris) reported
from
Wednesfield, England
My contract with Virgin Media has run out and they want to up my contract price by DOUBLE. When I rang up to cancel I expected them to offer me a better deal and they were just Ok bye.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Indie Singh
(@IndieBath) reported
@virginmedia Someone was supposed to call me within 48hrs. That was 1 week ago regarding an order you guys were having trouble processing.
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Phil Kinghorn
(@Phil556Plays) reported
Jesus Christ and the wee donkey @virginmedia how hard is it to confirm an online order? I've been calling for 2 days and just keep getting bounced around without any help at all. At this rate I temped to try and cancel the order but they would have to confirm I have one first!
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jody specht
(@spechtboy) reported
@virginmedia Intermittent service for last week and nothing today. But more frustrated with the mixed messages and poor information about the service. And poor customer service. Hence rant. Only want a clear answer!
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Andy
(@nomadpad25) reported
@virginmedia No thanks. You're absolutely useless! Another compaint is in regarding the existing complaint. customer service on social media is different when other people can see your replies. Weird that!
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jody specht
(@spechtboy) reported
@virginmedia And you have just sent me to why I am ranting! That page says no issues but when I phone it says they are. When I speak to someone they say there is an issue, follow the link you sent to check, which says no issue. Argh
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james ridley
(@jwr79) reported
@virginmedia None at all. It's the same with mine and my wife's phone. The signal appears if I go for a walk, it's definitely changed as there's no signal at our caravan when there used to be. It's as though the signal strength has been decreased. 🤔🤔
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Don Lamb
(@donlamb_) reported
@virginmedia I have called 6 times and been told it was sorted twice and then got another bill of £125 and this month £136? Told to put complaint in which I have and then no call backs? My wife is a nurse and been told she can have a good package but only as a new customer so much to loyalty
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Aaron Sax
(@Aaronsax) reported
@virginmedia useless “customer services”. Cancelled on 13th April. 1st reply yesterday and completely ineffective. If you want your router and notice fee you’ll need to fix up. I’m not paying an extra 16 days due to your inability to read a letter & email & text & social media
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Marc de Launay
(@marcdelaunay) reported
@virginmedia and so it begins yet again the internet going down in@our area!!!!🤬 More “improvements” or the fact you’ve greedily taken on 5 X the number of new customers in the area without upgrading your exchange boxes according to your engineers in the field!This is woeful🤯
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Phil Kinghorn
(@Phil556Plays) reported
So far this is probably the worst customer service I have ever experienced @virginmedia and is why I am reaching out on Twitter as I can't deal with calling any longer.