Virgin Media

Virgin Media Outage Report in Oakengates, Telford and Wrekin, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Oakengates, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Oakengates and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Oakengates, Telford and Wrekin, England 10/29/2025 06:35

October 29: Problems at Virgin Media

Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (40%)

    Internet (40%)

  2. TV (35%)

    TV (35%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Oakengates, Telford and Wrekin, England

The most recent Virgin Media outage reports came from the following cities: Telford.

Loading map, please wait...
City Problem Type Report Time
United KingdomTelford Internet
United KingdomTelford TV
United KingdomTelford TV
United KingdomTelford Phone
United KingdomTelford Internet
United KingdomTelford TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Oakengates, England

Latest outage, problems and issue reports in Oakengates and nearby locations:

  • LisaVin74208006 Lisa Vincent (@LisaVin74208006) reported from Madeley, England

    @virginmedia your self help checks to resolve faults is INFURIATING ! Run test on equipment but still a fault on home phone line but cant book an engineer !! I've had a "chat" with a robot and now just have to hope cyberspace is listening !!

  • LisaVin74208006 Lisa Vincent (@LisaVin74208006) reported from Madeley, England

    @virginmedia My home telephone line has been out of service for 10+ days . An engineer came to fix it Friday (last) 30th said fault was with service and would be repaired by Monday 2nd Nov. I've left numerous requests for response on website but no reply!

  • Rinkku_ Rinkku (@Rinkku_) reported from Madeley, England

    @virginmedia No issues found but it's been constantly dropping all day. That's with doing everything it says on the website. I don't really want to sit through 45 mins of being on hold to be told that nothing is wrong like previous times.

  • Hello_Noto07 Hello Noto (@Hello_Noto07) reported from Oakengates, England

    @virginmedia your WiFi boosters are terrible, followed all instructions and still can’t connect even via your app

  • Hello_Noto07 Hello Noto (@Hello_Noto07) reported from Oakengates, England

    @virginmedia WiFi down again for the second day in the TF2 area……will this be fixed ASAP #VirginMedia

  • JWRogers82 James Rogers (@JWRogers82) reported from Perton, England

    @virginmedia by sport one channel not working I’ve rebooted the box and still not getting any signal but all the other by channels are working what’s going on 🤬🤬

  • LisaVin74208006 Lisa Vincent (@LisaVin74208006) reported from Madeley, England

    @virginmedia I'm wondering how many of your customers are having the same experiencing but they are in lockdown alone and no telephone service . I'm lucky I dont live alone my elderly Dad does it would be terrible if he couldn't speak to his family.

  • JWRogers82 James Rogers (@JWRogers82) reported from Perton, England

    @virginmedia trying to get in contact with customer service about renewing my account

  • J8rde Jord (@J8rde) reported from Wellington, England

    @virginmedia day 5 of trying to cancel. Online chat is laughable was in a chat waiting for a reply for 9 hours yesterday,nothing ,now gone back to the start. 150 no1 answers. Covid is not an excuse when all your customers service people can WFH. CANCEL MY BROADBAND NOW!!!!

  • MarkavParry Markav🦁 (@MarkavParry) reported from Madeley, England

    @virginmedia twice I have called you now, trying to cancel my contract. 50 and 90minute phone calls just to be hung up on!! I’m cancelling the direct debit. Just try and charge me and I will be charging you the cost of my phone bill that you wasted my time with!!!

  • Hello_Noto07 Hello Noto (@Hello_Noto07) reported from Oakengates, England

    @virginmedia Had to reset box again when I got home, this isn’t good service

  • Hello_Noto07 Hello Noto (@Hello_Noto07) reported from Oakengates, England

    @virginmedia Well you say it will be fixed by 10:30pm but two weekends in a row is not great service, doubt we will get any refunds for lack of service

  • Hello_Noto07 Hello Noto (@Hello_Noto07) reported from Oakengates, England

    @virginmedia Says no issue in area, and as I left for work there was no WiFi signal again, same as yesterday, rebooted box 4 times

  • donnamariepage donna marie page (@donnamariepage) reported from Hadley, England

    @virginmedia my internet isn’t working since Friday and your technical support keep hanging up on me please can you respond to my query ?

  • kalliewood1965 Kallie (@kalliewood1965) reported from Wellington, England

    @virginmedia I’m trying to cancel my broadband & phone line but can’t get thru on the number quoted. Please help?

  • J8rde Jord (@J8rde) reported from Wellington, England

    @virginmedia Yes, and end up on hold , I don't work from home so have a very limited timeframe after work to contact you. It shouldn't be this hard to cancel or at least arrange a call back .

  • SimonBonds007 Simon Bonds (@SimonBonds007) reported from Telford and Wrekin, England

    @virginmedia outage in TF area. Internet has been down since 11am? Estimated fix time is 3pm? How are we supposed to work from home?! I hope you will be giving compensation for this.

  • GOROBERT1987 G (@GOROBERT1987) reported from Oakengates, England

    @virginmedia Its saying everything's fine but we've been having problems where the router keeps connecting and disconnecting for some reason

  • JWRogers82 James Rogers (@JWRogers82) reported from Perton, England

    @virginmedia broadband is down in WV6 can you confirm this please

  • Ed_Pritch91 Ed (@Ed_Pritch91) reported from Telford and Wrekin, England

    @mitchec1 @SkyUK @virginmedia Bad move.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MaxiedotVox Maxie (@MaxiedotVox) reported

    @virginmedia They can't find any issues... and have raised a complaint for compensation.

  • dawn_hieron Dawn Hieron-Coles (@dawn_hieron) reported

    @virginmedia please someone tell me how i can get hold of you urgently?? Page i need online down, people on phone no help 😫😫😫😫😫

  • D4DW4YN3 Wayne Cowland (@D4DW4YN3) reported

    @virginmedia Hi we have had little to no Internet for months now we are not receiving any help at all. A technician came out 12th July said we had 'total loss' and we needed someone to come and change the cables outside our home. He said 1-2 days, they finely showed up today 1/3

  • GindyGill Gindy (@GindyGill) reported

    @virginmedia As well as spending the last hour on the phone to you guys being passed between faults and retentions when trying to raise a complaint only to have managers in retentions refuse to speak to me and then being cold transferred by megan in retentions to the faults department….

  • djchoppah choppah (@djchoppah) reported

    @virginmedia we had a Enginer out Friday evening to fix our internet, witch worked for 30min and hasn’t worked since. Can’t get though to speak to a human on the phone!!

  • AlexiaRFishwick Alexia R Fishwick (@AlexiaRFishwick) reported

    @virginmedia Doesn’t work. I’ll cancel next week. No one has helped

  • SJethwa Sanjay Jethwa (@SJethwa) reported

    @virginmedia @VirginMedia_TV truly hopeless customer services call ...asked Agent about compensation for 1 day but kept repeating script, not able to work it out. Cut off phone on me despite me being very polite and patient. Useless Virgin media, nothing changes. Contact me!

  • GindyGill Gindy (@GindyGill) reported

    @virginmedia Currently a virtual technician is monitoring the line over the next 24/48 hours apparently. I don’t believe this though as the same advisor cold transferred me to a cancellation team to raise a complaint who cold transferred me to a faults department.

  • GindyGill Gindy (@GindyGill) reported

    @virginmedia Why is your service so poor? Why am i having to spend hours at a time to get through to you? Why do you not respond to my complaint? Who can i speak to about this????

  • djchoppah choppah (@djchoppah) reported

    @virginmedia It’s not detecting an issue. So can’t book an engineer.