Virgin Media Outage Report in Wheaton Aston, Staffordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wheaton Aston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wheaton Aston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Wheaton Aston, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Wolverhampton, Stafford, Willenhall, Telford and Walsall.
| City | Problem Type | Report Time |
|---|---|---|
 Wolverhampton |
Internet | |
| Stafford |
Internet | |
| Willenhall |
Internet | |
| Telford |
Wi-fi | |
| Wolverhampton |
Internet | |
| Wolverhampton |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Wheaton Aston, England
Latest outage, problems and issue reports in Wheaton Aston and nearby locations:
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Simon Pugh
(@simonpunch) reported
from
Wolverhampton, England
@virginmedia awful service yet again, no connection since Friday due to poor installation. Complaints department phoned 3 times and not dealt with. Cut off by technical support 3 times. Shocking!
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Stephen Luckett
(@Steveluckett) reported
from
Codsall, England
Another letter from @virginmedia saying I owe them money! Looks like my 25th call to them explaining that it is a fraudulent account. LITERALLY THE WORST COMPANY IN THE WORLD!!!
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Dan Bennett
(@DanBennett) reported
from
Madeley, England
Thank you Virgin Media for going offline just after I break then fix a customer site, rather than going offline in its broken state. Appreciate you waiting for me. Don’t appreciate you being offline though.
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Stephen Luckett
(@Steveluckett) reported
from
Codsall, England
So @virginmedia @virginhelp I have spoken to the webchat who told me to call the helpdesk. Helpdesk have told me to write a letter. WILL ANYONE HELP ME!??? I will write to Rachel Barrass but not going to really help when the debt collectors arrive.
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Neil T
(@Neil982) reported
from
Willenhall, England
@virginmedia seems to bollock about with their broadband at 1am on a Wednesday without fail right as #NXT #wwenxt is coming on. Seems to happen near enough every week.
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Love is in the hair
(@Loveisinthehai7) reported
from
Telford and Wrekin, England
@virginmedia can you help me? I have lost itv channel, its completely frozen. All other channels are fine and I have cheaked wires and reset my box.
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Lisa Vincent
(@LisaVin74208006) reported
from
Madeley, England
@virginmedia your self help checks to resolve faults is INFURIATING ! Run test on equipment but still a fault on home phone line but cant book an engineer !! I've had a "chat" with a robot and now just have to hope cyberspace is listening !!
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Hayley Law
(@HayleyLaw3) reported
from
Wednesfield, England
@virginmedia waited in all day yesterday, was supposed to have a self instal pack delivered m but didn’t turn up, tracking still states 3.10.20. Please help!!
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Jack Benjamin
(@beadyeyedjack) reported
from
Cannock Chase, England
@virginmedia have got to be the worst company going. Awful awful service. Avoid at all costs!!!! #virginmedia #BROADBAND
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Claire Holdcroft
(@mrsclholdcroft) reported
from
Stafford, England
@virginmedia can you please tell me how to ensure that you cancel my contract? I have tried since June! I’ve moved out and you keep on sending me bills and notices of not paying! The chat is useless as no one actually helps! It then disconnects! So disappointed.
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Will Hook
(@williamtm) reported
from
Stafford, England
@virginmedia had packet loss for a solid four days now in the ST16 area (Stafford)…any chance of a fix? It’s impacting my ability to work from home and in the evening I’ve not been able to watch YouTube/Netflix/etc without it buffering constantly.
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Stephen Luckett
(@Steveluckett) reported
from
Codsall, England
Call number 25 with @virginmedia after the service desk hung up on my after I waited 30 mins to connect and then when I did get through put my on hold and then hung up 😭😬😬 on your call number 26
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Claire Holdcroft
(@mrsclholdcroft) reported
from
Stafford, England
Trying to speak to @virginmedia is so hard, trying to cancel my contract for nearly 2 months now. Does anyone ever get out?
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monish sengupta
(@sengupta_monish) reported
from
Telford and Wrekin, England
Dear @virginmedia I have called you four times to resolve my bill. Every time I was promised to get a resolution within 3 hours. This is going on since 9th October.
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Stephen Luckett
(@Steveluckett) reported
from
Codsall, England
@virginmedia do you have anyone I can physically go and see about a complaint as this has reached new levels of terrible service!?
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Ant Davies
(@antdwolves) reported
from
Wolverhampton, England
@CliffHague @virginmedia If you have not already ring to disconnect then tell retentions you need 2nd line support. They should be in Scotland or North East and really know their stuff I have Virgin but use gmail as a preferred option Good Luck!
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Dan and Bec
(@danandbec) reported
from
Stafford, England
Well, @virginmedia what a way to welcome a new customer. Two weeks in and I’m getting speeds so slow the internet is unusable. A week to wait before an engineer visit and there’s no compensation. How do we key workers work from home this week on 2mbit?
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nathan
(@small1808) reported
from
Stafford, England
@virginmedia been on hold with one of your customer service agents for 45 minutes now hope she is alright
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nathan
(@small1808) reported
from
Stafford, England
@virginmedia an hour on hold and still no further forward 😭😭😭😭😭 this is why i dont ring with problems with my service from you
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*KP*
(@KarenPerry7) reported
from
Willenhall, England
Disgusting customer service as per usual from @virginmedia again. #disgracefull #terribleservice
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rugby Web Design
(@rugbywebdesign) reported
@virginmedia But I cant get through! (As per my first tweet). I don't have a VM phone or account number, so get get passed the automation. This is why I came to Twitter. Why cant you help me? Or refer to a colleague?
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jamieleelane
(@jamieleelane) reported
@virginmedia your customer service team is abysmal! Trying to get in touch with your pre install team, as you seem to think it’s okay to push back an install by 10 days without any information as to why, so helpful when your a homeworker and have already taken the day off work!!
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Sirus
(@SyrusThaVyrus) reported
@virginmedia That's the gist of what has happened to date. Multiple complaints outstanding, all of which are lies or failed promises. Not happy at all, told I can pay £200+ to leave early as only alternative. Feeling massively unvalued, particularly as I've been with VM with no issues for yrs
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Samad Mahmood
(@shmed_10) reported
@virginmedia ??? I didn’t know the service you guys advertise is IN THE SAME ROOM AS THE HUB AND VIA ETHERNET CABLE that is laughable and false advertising
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Samad Mahmood
(@shmed_10) reported
@virginmedia wow, just spoke to virgin media customer service and they outright said they cannot help me with my internet issues and provide me with complaints procedure, I have a recorded call to prove this
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Chris Deeley
(@ThatChris1209) reported
Anyone having Virgin Media problems? Had to be hotspotting off my phone all day, not ideal
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Shaz
(@shazh6367) reported
@virginmedia My boosters that have never worked properly. And now I see they don’t even have the correct wifi network name and password on them.
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Sirus
(@SyrusThaVyrus) reported
@virginmedia sent a text using the BOT service you have. If I call, I will have to go through the hassle of explaining everything to someone from scratch again, probably only to not be handled adequately. I would prefer this was investigated and I was called, as a manager was supposed to
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Rugby Web Design
(@rugbywebdesign) reported
@virginmedia But I cant get through! (As per my first tweet). I don't have a VM phone or account number, so i cannot get passed the automation. This is why I came to Twitter. Why cant you help me? Or refer to a colleague?
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Jordan
(@Jordan00008784) reported
@Strippin @virginmedia Have you tried down the back of the sofa theres normally a lot of **** there 🤔