Virgin Media Outage Report in High Offley, Staffordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in High Offley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in High Offley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 13: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near High Offley, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Telford, Stoke-on-Trent and Stafford.
| City | Problem Type | Report Time |
|---|---|---|
 Telford |
TV | |
| Telford |
TV | |
| Telford |
Internet | |
| Telford |
Internet | |
| Telford |
Internet | |
| Stoke-on-Trent |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near High Offley, England
Latest outage, problems and issue reports in High Offley and nearby locations:
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Hello Noto
(@Hello_Noto07) reported
from
Oakengates, England
@virginmedia WiFi down again for the second day in the TF2 area……will this be fixed ASAP #VirginMedia
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Marcos Clowes FCILT
(@MarcosJimClowes) reported
from
Stafford, England
@virginmedia I’ve been through all of that. A totally useless service. I’ve asked to be mailed an account password. So I need to wait for that as they told me no other way to help.
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Sophie Bridgett
(@sophiebridgett) reported
from
Stoke-on-Trent, England
@virginmedia Still terrible. I've followed the instructions once signed in online however consistently dipping. :(
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Kallie
(@kalliewood1965) reported
from
Wellington, England
@virginmedia I’m trying to cancel my broadband & phone line but can’t get thru on the number quoted. Please help?
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Marcos Clowes FCILT
(@MarcosJimClowes) reported
from
Stafford, England
@virginmedia They refused to tell me as they said it contravened GDPR rules, I asked if they could tell me the minimum I needed to pay so as not to involve GDPR. They weren’t able to help.
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SBJ💙
(@SharonJukes) reported
from
Stoke-on-Trent, England
Two days have now passed and they have heard nothing. They have no phone or internet and Dad is 80. Please can someone contact me and I will provide further details by DM. This is poor service for what you class as a vulnerable age group. I have tried to call you #virginmedia
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Rob
(@robbiedyson) reported
from
Newcastle-under-Lyme District, England
@virginmedia is there any outage with the Staffordshire area ST5
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Jord
(@J8rde) reported
from
Wellington, England
@virginmedia day 5 of trying to cancel. Online chat is laughable was in a chat waiting for a reply for 9 hours yesterday,nothing ,now gone back to the start. 150 no1 answers. Covid is not an excuse when all your customers service people can WFH. CANCEL MY BROADBAND NOW!!!!
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Hello Noto
(@Hello_Noto07) reported
from
Oakengates, England
@virginmedia Says no issue in area, and as I left for work there was no WiFi signal again, same as yesterday, rebooted box 4 times
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Marcos Clowes FCILT
(@MarcosJimClowes) reported
from
Stafford, England
@virginmedia I have lost my internet and TV channels. I don’t have access to the login details or my phone number to resolve online and I can’t get any answer on the phones despite waiting a very long time. How can I resolve this please?
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Matt Harrison
(@paramattharri84) reported
from
Stoke-on-Trent, England
@virginmedia No! I'm not a customer its @KezMH who you need to apologise to. Seemingly your lack of ability to even read this thread properly emphasises your lack of ability to provide acceptable customer service
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Ed
(@Ed_Pritch91) reported
from
Telford and Wrekin, England
@mitchec1 @SkyUK @virginmedia Bad move.
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Jacqui Riley
(@cajriley51) reported
from
Stoke-on-Trent, England
@virginmedia I have been trying to sort out the issue off my password not working and the internet dropping out for over a week. I am getting passed around in circles. Please can you tell me how much notice I need give to leave and also give me an email for complaints please
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Neil hughes
(@hughes_nh) reported
from
Stoke-on-Trent, England
@DUCKmagstoke When will people learn that virgin media it terrible compared to sky 🤔
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Jacqui Riley
(@cajriley51) reported
from
Stoke-on-Trent, England
@virginmedia Why cant someone just ring me so I can actually explain what the problem is. When I try and light in it does not recognize my mothers maiden name and I'm sure I have got that right so then I cant get any further
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Sophie Bridgett
(@sophiebridgett) reported
from
Stoke-on-Trent, England
@virginmedia terrible internet this past 2 weeks!! Consistenly dropping 😫😫
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Matt Harrison
(@paramattharri84) reported
from
Stoke-on-Trent, England
@KezMH @virginmedia The hardest part of the problem is actually gettong to speak to someone
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Jord
(@J8rde) reported
from
Wellington, England
@virginmedia Yes, and end up on hold , I don't work from home so have a very limited timeframe after work to contact you. It shouldn't be this hard to cancel or at least arrange a call back .
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Hello Noto
(@Hello_Noto07) reported
from
Oakengates, England
@virginmedia Had to reset box again when I got home, this isn’t good service
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Jacqui Riley
(@cajriley51) reported
from
Stoke-on-Trent, England
@virginmedia Sorry doesn't fix the problem
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lorcan Elliott
(@LorCanDoIt) reported
Anyone else had issues with league perma stuttering recently? My discord is fine but every league game it’s stuttering every 20s for like 1-2s. Probably virgin media but idk if there’s a fix?
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Rebecca Persse
(@RCPersse) reported
@virginmedia Person 1 (with power of attorney). Makes several attempts to contact you via phone to cancel a contract. No luck. Tries online.....can't get anywhere without a password... ..which as you would advise shouldn't be shared.....and then writes to you.
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Mark
(@NormskinutsMark) reported
@virginmedia about 3 months ago we had problems with broadband. You said you would monitor it for a month. What were the findings. It’s still ****.
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carl
(@TKMarx) reported
@virginmedia And don’t waste my time further by recommending that terrible number ending in loads of ones. And while you are at it give me the e-mail for your head office so I can tell them how rubbish their service is. Someone there must be responsible for the useless system you are part of.
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Benjamin Brookes
(@bbrookes84) reported
@tarajadeadamsxx @virginmedia Agreed there's no way I can be off work for that long either. Also the service status pages still tell us nothing!
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Zinda, his face black, his eyes red🖖🏻
(@AQueerPanda) reported
Virgin Media has caused me a meltdown every time I try phoning their customer services, but I've never had faster internet, and they just boosted it by 25% so now I can download at 34MB/s, which is pretty ******' tasty given how indecisive I am about what games to install :P
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Norma Sherratt
(@mrslatics) reported
@zooloo2008 @virginmedia I'm sick of complaining about this too. They sent an engineer to fix the problem during a weekday when no games on!!!!
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Khinjarsi
(@Khinjarsi_) reported
@virginmedia received texts from you about a yodel delivery but no package and tracking postcode doesn't work. Nothing in my virgin account about orders, no way of checking yodel and yodel sent a feedback?
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Nicola Sutton
(@Nicky9588) reported
@virginmedia Earliest Friday! Nothing had been done until we rang again this afternoon. No-one has a clue what’s going on in your customer service dept it would seem
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Ch4os_Th3ory
(@TomStan22) reported
@virginmedia Got off the phone about 12:30 this afternoon. Fairly certain it is the Hub that is the issue but obviously need an engineer to verify this. TV is working fine, on demand, catch up etc. Just the broadband issue.