Virgin Media Outage Report in High Offley, Staffordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in High Offley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in High Offley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near High Offley, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Telford, Stoke-on-Trent and Stafford.
| City | Problem Type | Report Time |
|---|---|---|
 Telford |
Phone | |
| Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
Internet | |
| Telford |
||
| Stoke-on-Trent |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near High Offley, England
Latest outage, problems and issue reports in High Offley and nearby locations:
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Rob
(@robbiedyson) reported
from
Newcastle-under-Lyme District, England
@virginmedia is there any outage with the Staffordshire area ST5
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Jord
(@J8rde) reported
from
Wellington, England
@virginmedia Yes, and end up on hold , I don't work from home so have a very limited timeframe after work to contact you. It shouldn't be this hard to cancel or at least arrange a call back .
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Marcos Clowes FCILT
(@MarcosJimClowes) reported
from
Stafford, England
@virginmedia I’ve been through all of that. A totally useless service. I’ve asked to be mailed an account password. So I need to wait for that as they told me no other way to help.
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Matt Harrison
(@paramattharri84) reported
from
Stoke-on-Trent, England
@virginmedia No! I'm not a customer its @KezMH who you need to apologise to. Seemingly your lack of ability to even read this thread properly emphasises your lack of ability to provide acceptable customer service
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SBJ💙
(@SharonJukes) reported
from
Stoke-on-Trent, England
Two days have now passed and they have heard nothing. They have no phone or internet and Dad is 80. Please can someone contact me and I will provide further details by DM. This is poor service for what you class as a vulnerable age group. I have tried to call you #virginmedia
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Hello Noto
(@Hello_Noto07) reported
from
Oakengates, England
@virginmedia Says no issue in area, and as I left for work there was no WiFi signal again, same as yesterday, rebooted box 4 times
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Sophie Bridgett
(@sophiebridgett) reported
from
Stoke-on-Trent, England
@virginmedia terrible internet this past 2 weeks!! Consistenly dropping 😫😫
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Beth Emma
(@beth_emma_) reported
from
Stoke-on-Trent, England
@virginmedia my internet is down, again 🙃 I'm in ST4
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Marcos Clowes FCILT
(@MarcosJimClowes) reported
from
Stafford, England
@virginmedia I have lost my internet and TV channels. I don’t have access to the login details or my phone number to resolve online and I can’t get any answer on the phones despite waiting a very long time. How can I resolve this please?
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Neil hughes
(@hughes_nh) reported
from
Stoke-on-Trent, England
@DUCKmagstoke When will people learn that virgin media it terrible compared to sky 🤔
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Matt Harrison
(@paramattharri84) reported
from
Stoke-on-Trent, England
@KezMH @virginmedia The hardest part of the problem is actually gettong to speak to someone
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Mark Kelly
(@upthevale) reported
from
Stafford, England
@virginmedia ... what’s going on with your service in Stafford?? ... not good enough!
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Ed
(@Ed_Pritch91) reported
from
Telford and Wrekin, England
@mitchec1 @SkyUK @virginmedia Bad move.
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Hello Noto
(@Hello_Noto07) reported
from
Oakengates, England
@virginmedia WiFi down again for the second day in the TF2 area……will this be fixed ASAP #VirginMedia
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Marcos Clowes FCILT
(@MarcosJimClowes) reported
from
Stafford, England
@virginmedia They refused to tell me as they said it contravened GDPR rules, I asked if they could tell me the minimum I needed to pay so as not to involve GDPR. They weren’t able to help.
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Jord
(@J8rde) reported
from
Wellington, England
@virginmedia day 5 of trying to cancel. Online chat is laughable was in a chat waiting for a reply for 9 hours yesterday,nothing ,now gone back to the start. 150 no1 answers. Covid is not an excuse when all your customers service people can WFH. CANCEL MY BROADBAND NOW!!!!
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Hello Noto
(@Hello_Noto07) reported
from
Oakengates, England
@virginmedia Had to reset box again when I got home, this isn’t good service
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Jacqui Riley
(@cajriley51) reported
from
Stoke-on-Trent, England
@virginmedia Sorry doesn't fix the problem
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James O'Hara
(@jamesjohara) reported
from
Newcastle-under-Lyme District, England
@virginmedia do any of your technical support staff have the first clue what they’re on about?
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Sophie Bridgett
(@sophiebridgett) reported
from
Stoke-on-Trent, England
@virginmedia Still terrible. I've followed the instructions once signed in online however consistently dipping. :(
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Liam Meads
(@MeadsLiam) reported
@virginmedia Thank you I have tired this multiple occasions and I’m told each time to just call the main customer contact number 🤬
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Liam Meads
(@MeadsLiam) reported
@virginmedia And the best way to get a resolution is to get my services installed as promised back on the 7th of December! I don’t see why virgin can’t understand! And why you can’t just be open and honest with customers!
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Leftheris Ridgeway
(@LeftherisR) reported
@virginmedia The tone indicates it is a disconnected number. I got to speak to someone by calling an 0800 number and they tried to connect me to technical support, I was cut off and cannot get through again.
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Marlee Klein
(@MarleeKlein) reported
@virginmedia paying for 100mbps but getting 8.6mbps. Will not be able to remain a customer if I continue to be speed shamed on my video work calls! Please help! Cc: @johnangle
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BassanoClapper
(@bassanoclapper) reported
@virginmedia They’re were sending me another box. One arrived the day after and I presume this is the first as it should take 5-7 days, so could be a second arriving this week I still wish to make a formal complaint as the whole debacle has been calamitous. Could you link, please
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Heeyeon Chloe Cho
(@heeyoni94) reported
@virginmedia I've checked my full postcode on your website and it has come up with no known issues. On other websites though, it has been detected that there are issues.
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peter bettles
(@BettlesPeter) reported
Performance is horrible right now @virginmedia Been operating at about 25% of expected for about 4 days now.
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Travel & Rugby
(@rugbytraveller) reported
@virginmedia Nope, no known issue on your fault reporter. I had a text saying engineer coming Wed am, and then 3 MIN later one saying 'appt on hold while we investigate network issue'. Just want to know which is true?
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Lauren
(@LaurenP96x) reported
Love waiting in a queue only to be hung up on by @virginmedia Can’t wait until the day we leave. Worst provider ever
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Owen Sayers
(@LordSayers) reported
@virginmedia shocking customer service from Virginmedia today. Over 2.5 hours on the phone and no help at all .