Virgin Media Outage Report in High Offley, Staffordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in High Offley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in High Offley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 19: Problems at Virgin Media
Virgin Media is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near High Offley, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Telford, Stoke-on-Trent, Stafford and Newcastle under Lyme.
| City | Problem Type | Report Time |
|---|---|---|
 Telford |
Internet | |
| Stoke-on-Trent |
Internet | |
| Telford |
Wi-fi | |
| Telford |
TV | |
| Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near High Offley, England
Latest outage, problems and issue reports in High Offley and nearby locations:
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John Sanders
(@ObsessiveJohn) reported
from
Wheaton Aston, England
@Appolotech @virginmedia I’ve had really intermittent quality of service with the Virgin BB. Switching to SKY end of month.
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Dave CES Fielder
(@ces12fielder) reported
from
Telford and Wrekin, England
@charleeanns @virginmedia @SkyUK Both as bad as each other , look after new customers but not the old , same as phone companies
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Captain Buzzkill RN
(@GrumpyXMatelot) reported
from
Telford and Wrekin, England
@virginmedia 35 minutes trying to talk to someone and nearly two hours from your how can I help tweet. No wonder I'm leaving
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tony williams
(@sonofshane) reported
from
Wellington, England
@alandavies1 @virginmedia Agreed @virginmedia are absolutely useless. Customers giving up due to the impossibility of getting any help or a solution does not constitute a resolution. Which is where I ended up...
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cara
(@PeachyBeechy) reported
from
Stoke-on-Trent, England
@virginmedia shocked and appalled by the rude and aggressive manner of one of your agents just now during an unsolicited sales call.
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Kallie
(@kalliewood1965) reported
from
Wellington, England
@virginmedia Been trying to get thru to you by phone for 3 days now!! You’re well overcharging me for broadband please help me!!
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John Sanders
(@ObsessiveJohn) reported
from
Shifnal, England
@virginmedia Unreliable & intermittent Broadband, no Sky Atlantic but most importantly very poor customer service as justified by this thread - I’d rather rather speak to a person real time
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Dan Bennett 🇪🇺
(@DanBennett) reported
from
Oakengates, England
Cannot wait to upgrade our internet away from @virginmedia ... Been a customer at 3 different places now and each time it's been awful and moved away. Roll on June.
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Captain Buzzkill RN
(@GrumpyXMatelot) reported
from
Telford and Wrekin, England
@virginmedia 40 minutes and I finally get to talk to someone before being put on hold again as I'm bringing transfered because that person from @virginmedia can't help despite going through a multi choice option list that be part of the Turing test
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Dave Stone
(@Appolotech) reported
from
Telford and Wrekin, England
Just had my first bill from @TalkTalk, from whom I get the broadband speed I pay for, whereas with @virginmedia I got half what I paid for at twice the price. Should’ve switched in any of those 15 years I was a loyal customer getting terrible customer service!
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Dave Stone
(@Appolotech) reported
from
Telford and Wrekin, England
@ObsessiveJohn @virginmedia They don’t have any competitors for speed, but that means customer service is complacent. The strongest guarantee with them is that you will not get the speed you pay for during peak times (evenings and weekends), and they won’t care!
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Matt
(@shent) reported
from
Stoke-on-Trent, England
@virginmedia Unfortunately not, I even gave two phone numbers and an email, just want to know if there is an issue local to me or if it’s a network issue, I can deal with downtime but drop outs and high latency really are frustrating, can’t really have another half a day off work...
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Neil evans EVO
(@neilevo18781967) reported
from
Stoke-on-Trent, England
@virginmedia It was with regards to my services.. When I phoned about it the lack of professionalism was horrendous.. When I mentioned the lack of professionalism I was basically told what is your problem. Awful really
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Matt
(@shent) reported
from
Stoke-on-Trent, England
@virginmedia how is the admin panel so slow on the hub 3.0, it’s actually terrible and has been since release 😒 I can’t even access my DHCP settings
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Dan Bennett 🇪🇺
(@DanBennett) reported
from
Oakengates, England
@Justcallmelewis @virginmedia Don't get me started on its shit WiFi signal.
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Adam Bocca
(@adam_bocca) reported
from
Stoke-on-Trent, England
@Virgin_Victoria @virginmedia 1hr and 10mins later after speaking with CS they have confirmed that they cannot help me with my matter and a ticket has been raised which VM will be in touch with me by SMS within 5 working days. CS loved talking too me when I signed up a month ago. #virginmedia
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Matt
(@shent) reported
from
Stoke-on-Trent, England
@virginmedia hey guys lost complete internet service in ST3 area, router states: Provisioning state: Offline and internet (Access Denied) 😔
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Adam Bocca
(@adam_bocca) reported
from
Stoke-on-Trent, England
@virginmedia I signed up and got my install on Saturday the 2nd. I was trying to login to my account via the App and through a webpage with me not hearing anything regarding my first billing process And it's not letting me do so I just get an error message saying that my user does not exist.
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Pete Jackson
(@pete62jackson) reported
from
Lawley Bank, England
@danslee @virginmedia Keep going @danslee We are all watching @virginmedia and thinking I wouldn't want to be with a provider with such draconian customer services #freedanfromvirgin
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Captain Buzzkill RN
(@GrumpyXMatelot) reported
from
Telford and Wrekin, England
@virginmedia Tbh the 5 minutes of dead air before I put the phone down on your colleague who was "just seeing what she could do" didn't help your cause much
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Daniel
(@Danshane07) reported
Thank the lord I have @virginmedia I would recommend virgin media if you dont want to have solid WiFi it awful trying to do anything
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danny mcdermott
(@dermott_mufc) reported
@virginmedia No don’t like to go down that route I just wanted it sorted and it wasn’t a lot to ask once paid
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Steve berry
(@Steveberry1730) reported
@virginmedia my Internet keeps lagging speeds are ridiculous slow and your service status page keeps coming up with a technical issue is there a problem in the AL7 area
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Gemma Matthews
(@GemMatthews) reported
from
Croydon, England
@virginmedia Seriously? This is appalling- so I’ve had to pay to travel to work today because you didn’t provide the service I am paying a small fortune for. And there is no compensation?! Seems a very one sided arrangement
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eezian
(@eezian) reported
@virginmedia @dermott_mufc After calling 8/9 times explaining the issue to 4/5 different people in different departments in every single call what do you get?A bill that you never approved of. The contract changes without your consent. They keep on saying they will amend it and what you get another bill.
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Nick Burgess
(@tidycolunick) reported
@virginmedia A complaint has been raised. I submitted a form on your website a week ago... And called someone today...
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John Andrews
(@spillo1313) reported
@virginmedia Nope, you had your chance with piss poor customer service.
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Aquarius
(@DG__AquArius) reported
@virginmedia I don't know what your problem is but my dad hasn't got any channels at all on his virgin box at all
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♦♠JAQK♥♣
(@JAQKPanda) reported
So my router is ******* around something silly and my ISP's "help page" (@virginmedia) is absolutely worthless, is missing important info, and keeps looping you in circles, so it looks like I might not be streaming tonight. Sorry guys. Will keep you updated.
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Starfall Projects
(@starfalldocs) reported
Not sure I've ever regretted a household purchase as FAST as I'm regretting signing up with @virginmedia Their support is dire. I can only assume they guy is talking to several people at once. At least it's only a 12 month contract.