Virgin Media Outage Report in High Offley, Staffordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in High Offley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in High Offley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near High Offley, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Telford, Stoke-on-Trent and Stafford.
| City | Problem Type | Report Time |
|---|---|---|
 Telford |
TV | |
| Telford |
Phone | |
| Telford |
||
| Stoke-on-Trent |
Wi-fi | |
| Telford |
Internet | |
| Stoke-on-Trent |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near High Offley, England
Latest outage, problems and issue reports in High Offley and nearby locations:
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cara
(@PeachyBeechy) reported
from
Stoke-on-Trent, England
@virginmedia shocked and appalled by the rude and aggressive manner of one of your agents just now during an unsolicited sales call.
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Dave Stone
(@Appolotech) reported
from
Telford and Wrekin, England
@ObsessiveJohn @virginmedia They don’t have any competitors for speed, but that means customer service is complacent. The strongest guarantee with them is that you will not get the speed you pay for during peak times (evenings and weekends), and they won’t care!
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Dan Bennett 🇪🇺
(@DanBennett) reported
from
Oakengates, England
@Justcallmelewis @virginmedia Don't get me started on its shit WiFi signal.
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Matt
(@shent) reported
from
Stoke-on-Trent, England
@virginmedia how is the admin panel so slow on the hub 3.0, it’s actually terrible and has been since release 😒 I can’t even access my DHCP settings
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Matt
(@shent) reported
from
Stoke-on-Trent, England
@virginmedia Unfortunately not, I even gave two phone numbers and an email, just want to know if there is an issue local to me or if it’s a network issue, I can deal with downtime but drop outs and high latency really are frustrating, can’t really have another half a day off work...
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Matt
(@shent) reported
from
Stoke-on-Trent, England
@virginmedia hey guys lost complete internet service in ST3 area, router states: Provisioning state: Offline and internet (Access Denied) 😔
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Adam Bocca
(@adam_bocca) reported
from
Stoke-on-Trent, England
@Virgin_Victoria @virginmedia 1hr and 10mins later after speaking with CS they have confirmed that they cannot help me with my matter and a ticket has been raised which VM will be in touch with me by SMS within 5 working days. CS loved talking too me when I signed up a month ago. #virginmedia
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Dave CES Fielder
(@ces12fielder) reported
from
Telford and Wrekin, England
@charleeanns @virginmedia @SkyUK Both as bad as each other , look after new customers but not the old , same as phone companies
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Dan Bennett 🇪🇺
(@DanBennett) reported
from
Oakengates, England
Cannot wait to upgrade our internet away from @virginmedia ... Been a customer at 3 different places now and each time it's been awful and moved away. Roll on June.
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Kerry
(@Kerry777) reported
from
Newport, England
Come home after a long week at work. Hoping to enjoy some tv but no. @virginmedia playing up once again. Apparently it will be resolved by Monday despite their pre-recorded message saying the problem was fixed at 15:00 hrs! #really #greatservicenot
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John Sanders
(@ObsessiveJohn) reported
from
Shifnal, England
@virginmedia Unreliable & intermittent Broadband, no Sky Atlantic but most importantly very poor customer service as justified by this thread - I’d rather rather speak to a person real time
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Captain Buzzkill RN
(@GrumpyXMatelot) reported
from
Telford and Wrekin, England
@virginmedia Tbh the 5 minutes of dead air before I put the phone down on your colleague who was "just seeing what she could do" didn't help your cause much
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Captain Buzzkill RN
(@GrumpyXMatelot) reported
from
Telford and Wrekin, England
@virginmedia 40 minutes and I finally get to talk to someone before being put on hold again as I'm bringing transfered because that person from @virginmedia can't help despite going through a multi choice option list that be part of the Turing test
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tony williams
(@sonofshane) reported
from
Wellington, England
@alandavies1 @virginmedia Agreed @virginmedia are absolutely useless. Customers giving up due to the impossibility of getting any help or a solution does not constitute a resolution. Which is where I ended up...
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Pete Jackson
(@pete62jackson) reported
from
Lawley Bank, England
@danslee @virginmedia Keep going @danslee We are all watching @virginmedia and thinking I wouldn't want to be with a provider with such draconian customer services #freedanfromvirgin
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Neil evans EVO
(@neilevo18781967) reported
from
Stoke-on-Trent, England
@virginmedia It was with regards to my services.. When I phoned about it the lack of professionalism was horrendous.. When I mentioned the lack of professionalism I was basically told what is your problem. Awful really
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John Sanders
(@ObsessiveJohn) reported
from
Wheaton Aston, England
@Appolotech @virginmedia I’ve had really intermittent quality of service with the Virgin BB. Switching to SKY end of month.
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Dave Stone
(@Appolotech) reported
from
Telford and Wrekin, England
Just had my first bill from @TalkTalk, from whom I get the broadband speed I pay for, whereas with @virginmedia I got half what I paid for at twice the price. Should’ve switched in any of those 15 years I was a loyal customer getting terrible customer service!
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Adam Bocca
(@adam_bocca) reported
from
Stoke-on-Trent, England
@virginmedia I signed up and got my install on Saturday the 2nd. I was trying to login to my account via the App and through a webpage with me not hearing anything regarding my first billing process And it's not letting me do so I just get an error message saying that my user does not exist.
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Captain Buzzkill RN
(@GrumpyXMatelot) reported
from
Telford and Wrekin, England
@virginmedia 35 minutes trying to talk to someone and nearly two hours from your how can I help tweet. No wonder I'm leaving
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Siân
(@siannydee) reported
@virginmedia you have the most shite internet service ever in #byfleet #woking
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Stacey Z
(@StaceyZmusic) reported
@virginmedia how do I get in contact with you today about a broadband issue?
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David Wright
(@Mr_PaintPots) reported
@virginmedia Thanks for that, appreciate you're busy. The contact options are, in effect, limited to engaging with your forum team via joining your support community. This is not obvious from the link you have given. I have wasted time trying to work out how your internal systems work.
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Olph
(@olphwres) reported
@virginmedia switched to you yesterday specifically because I needed faster speeds and better infrastructure for homeworking and video calls. Day 1 and every time I connect to video software (Zoom, Skype etc) my laptop is disconnected from the network.
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𝒩𝒾𝒸💭𝓁𝒶 𝑀𝒶𝒶𝓈𝒹𝒶𝓂
(@nikkiloumaz) reported
@virginmedia have announced a price increase and since that day my TV service/broadband has been shocking. We've not been able to access it properly at all for the last few days. I call them & they say there's a fault that won't be fixed until Feb 4th! We need the WiFi for work.
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Carla
(@tiny_tear) reported
@virginmedia Yes. We have two laptops on WiFi and one desktop on wired and they all lose connection. Last Wednesday we had a full day outage and it was allegedly fixed but keeps happening
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Sinead Neill
(@MaguireComms) reported
@virginmedia I have sent off a complaint form. I have had so many conversations both online and via phone. All I would like done is to cancel my Sky Sports package & be compensated for the extra I am paying.
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Rich Fisher
(@BigRichFish) reported
@virginmedia Hi. Spoke to customer services 3rd Jan who were very helpful and said account would be credited £25.95. Received letter ref C-030121690 confirming this (although letter is confusing) as did web contact before speaking to someone. Credit still not showing. Pls sort this. Thanks
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joseph langton
(@jnlangton) reported
@peltonboy @virginmedia poor you
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Aaronking
(@aaronking_1) reported
@virginmedia Update: Still a shambles, still not fixed @virginmedia said by 25th but have now advised the problem will be fixed 8th February. Awful!