Virgin Media Outage Report in Stoke-on-Trent, England
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The latest reports from users having issues in Stoke-on-Trent come from postal codes ST1 and ST4.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stoke-on-Trent, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Stoke-on-Trent, England
The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent and Sandbach.
| City | Problem Type | Report Time |
|---|---|---|
 Stoke-on-Trent |
TV | |
| Sandbach |
Total Blackout | |
| Sandbach |
Total Blackout | |
| Stoke-on-Trent |
Wi-fi | |
| Stoke-on-Trent |
||
| Stoke-on-Trent |
TV |
Community Discussion
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Virgin Media Issues Reports Near Stoke-on-Trent, England
Latest outage, problems and issue reports in Stoke-on-Trent and nearby locations:
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Moorland
(@moorland2) reported
from
Endon, England
We stopped paying @virginmedia the£90 for what in fairness was complete crap and have bought a Manhattan @FreeviewTV box and couldn’t be happier. We would never go back to virgin or sky for their overpriced TV service
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turnerandhooch®
(@Turnerandhooch) reported
from
Newcastle-under-Lyme District, England
@fslconsult Yes it’s shit I keep calling to cancel but keep getting cut off about every 40 minutes of hold . Brings a tear to my eye @virginmedia
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Rocketman_86
(@Rocketman_86) reported
from
Stoke-on-Trent, England
@virginmedia Your a tech company and doesn't have an email address. Your live chat is laughable and waiting times on the phones is silly. Trying log into the account - forget password the username doesn't exist. The self help is insulting intelligence is the ringer switched on for instance
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turnerandhooch®
(@Turnerandhooch) reported
from
Newcastle-under-Lyme District, England
@virginmedia Still no reply , direct debit now cancelled migjt@get a phone call now . Useless organisation never again
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Moorland
(@moorland2) reported
from
Endon, England
If @virginmedia try and flog you 1 of these let me know, I’ve had them for 2 yrs and they have been nothing but crap from the get go
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Moorland
(@moorland2) reported
from
Endon, England
@virginmedia trying to contact you and all I keep getting is a stupid repetitive bot
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Barry Williams
(@BarryWi32733397) reported
from
Hixon, England
@staffsbrewery @unicom @openreach I walked away from BT Infinity in my Hixon village as soon as Virgin Media was available the Service from BT was not good to say the least and i safe money with VM compared to my monthly charges from BT and Sky
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Allan Webb
(@allanwebb69) reported
from
Stoke-on-Trent, England
@virginmedia good to see you have added #DMAX at least just when going to cancel subscription due to lack of channels
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Andy Welsh 🍕
(@imandywelsh) reported
from
Stoke-on-Trent, England
@virginmedia Don't worry you're rep is long gone! It was just the worst timing to rock up & block our extremely tight side road 👌🏻
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bazza baz
(@demonbaz666) reported
from
Stoke-on-Trent, England
No stream at the minute guys has virgin media has gone down more than my girlfriend 🙁🙁hopefully I will get on later guys.
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#bandit4president
(@xTrustBandit) reported
from
Stoke-on-Trent, England
@virginmedia u guys ******* suck . Worst internet UK
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Andy Picken
(@andyvic7) reported
from
Stoke-on-Trent, England
@drummerwhitey @northernsky67 @virginmedia Steve it was a last resort for me but other avenues were fruitless, I ended up getting a visit from an engineer , a booster and a reduction in my tariff after I told them I’d leave , normal customer service is dreadful, keep on pushing them
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turnerandhooch®
(@Turnerandhooch) reported
from
Stoke-on-Trent, England
@AlenaCopeland_1 @virginmedia I thought once maybe an accident but twice is *************** , I haven’t got online access never been sent a bill no emails so I’m ****** , gonna have to cancel direct debit
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Rocketman_86
(@Rocketman_86) reported
from
Stoke-on-Trent, England
@virginmedia Yes. No human tone. No customer service. The usual have you tried changing the batteries in your phone, could it be your handset etc ( they bought new ones 6/7 week ago thinking it was them) may be they should ask Virgin Media to reimburse them
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Beth Emma
(@beth_emma_) reported
from
Stoke-on-Trent, England
This is ******* painful @virginmedia were in the middle of a lock down sort yourselves out 🤬
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chas plummer
(@chasplummer1) reported
from
Newcastle-under-Lyme District, England
@virginmedia 2 days intermittent internet service. Website not available to register complaints
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Meyrick
(@iMeyrick) reported
from
Stoke-on-Trent, England
Me to the controller after reconnecting to @vatsim for the 5th time in one flight due to the virgin media outage.
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Alena
(@AlenaCopeland_1) reported
from
Stoke-on-Trent, England
@Turnerandhooch @virginmedia Shocking service they are
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Julie Podet
(@JuPo71) reported
from
Biddulph, England
@virginmedia very disappointed with your level of service to an elderly disabled customer. Drafting a complaint that will be with your shortly.
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Connor / MN
(@CJMontford) reported
from
Newcastle-under-Lyme District, England
Virgin Media is DOG AWFUL
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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WF
(@WFAPEX) reported
@virginmedia wife has upgraded our package but there have been problems with on demand ever since. Surely we should get a discount to the whole month as we’ve paid a lot extra to not be able to access everything.
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Paulo Leite
(@pauloctleite) reported
@virginmedia hey. I'm having problems with my TV service but your automatic phone service provides useless troubleshooting steps and disconnects rather than allow me to talk to an assistant. Can you please help? Thanks.
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Matt
(@mattwilnos) reported
@69polaris69 @virginmedia @Plusnet wanna help?
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Paul Upton
(@uppy33) reported
@virginmedia The stress of it. Not being able to work,online shop, access my exercise service when you are clinically extremely vulnerable is so much more than inconvenient. I agree not being able to access Netflix or i player is just inconvenient
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lisa murphy
(@LisaMurphy67) reported
@virginmedia as you haven’t replied to my last tweet can I have date when your “Complex Network” issues that foe me have been going on for months will be fixed fed up of paying for services I can not use and internet that drops
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Steve
(@Leicester4life) reported
@virginmedia Up and down like a hookers nickers
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🇪🇺💜𝑯𝒂𝒚𝒍𝒆𝒚💜🇪🇺
(@LilacRaindrops) reported
@virginmedia hi woke up to no internet. Switched router off and on and also devices, but alas nothing. Can you please advise if there is a problem in the Northampton area? And also a number I can call please? Thank you.
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Gill Pawlowski
(@Dilly1875Gill) reported
@virginmedia Back on at the moment but has been very poor recently.I have two people working from home and my son has on online exam tomorrow! It is happening far too frequently. 40 mins trying to get through yesterday and still didn't get to speak to anyone.
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Chris Days
(@Chrisdays8) reported
@virginmedia I have used your online service checker and everytime it's says it's a know problem. At least 4 times of long duration and multiple short drops each day. I haven't recieved anything saying why it is happening.
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Naz Mantoo
(@nazmantoo) reported
@virginmedia So basically spend more time trying to reach us again, & pay to use my own mobile data from Dec until Feb until my broadband provider fixes it is acceptable resolution?