Virgin Media Outage Report in Stoke-on-Trent, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Stoke-on-Trent come from postal codes ST4.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stoke-on-Trent, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 14: Problems at Virgin Media
Virgin Media is having issues since 05:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (15%)
-
Total Blackout (14%)
-
TV (8%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Stoke-on-Trent, England
The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent, Crewe and Newcastle under Lyme.
| City | Problem Type | Report Time |
|---|---|---|
 Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
Internet | |
| Crewe |
Total Blackout | |
| Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stoke-on-Trent, England
Latest outage, problems and issue reports in Stoke-on-Trent and nearby locations:
-
cara
(@PeachyBeechy) reported
from
Stoke-on-Trent, England
@virginmedia shocked and appalled by the rude and aggressive manner of one of your agents just now during an unsolicited sales call.
-
Andy Picken
(@andyvic7) reported
from
Stoke-on-Trent, England
@virginmedia just had the misfortune to speak to the rudest person ever whilst trying to sort out my abysmal connection speed when she put the phone down on me after a 20 minute wait!!
-
Andrea Day
(@Andreaeday) reported
from
Biddulph, England
@virginmedia Just also discovered that even though I was told I wouldnt pay for gadget rescue & then I was charged in error. Called last weekend to sort and was told it was sorted, I’ve just been credited £5 rather than the £20 paid for initial set up. I am SO tired of this. Please fix it.
-
Tiny Tog
(@Tiny_Tog) reported
from
Stoke-on-Trent, England
Still no tv or broadband. Rang again 24mins to answer to be told id be without service til Tuesday/Wednesday, when a new hub could be delivered #virginmedia #nothappy #lookingfornewprovider
-
sean cosgrove
(@mymodlifecrisis) reported
from
Congleton, England
@virginmedia I’ll cancel the contract and they will soon be on the phone with threats. Bring it on. I’m ready for you
-
Tiny Tog
(@Tiny_Tog) reported
from
Stoke-on-Trent, England
@virginmedia @virginmedia I’m glad it sorted itself out as the customer service woman said id need a new hub which she said she’d order and would arrive Tuesday (6/8/19). Which it hasn’t. I’m glad I didn’t need it #virginmedia
-
Matt
(@shent) reported
from
Stoke-on-Trent, England
@virginmedia hey guys lost complete internet service in ST3 area, router states: Provisioning state: Offline and internet (Access Denied) 😔
-
💻gremlins r us💻
(@PlumbousSkin) reported
from
Stoke-on-Trent, England
@virginmedia Weve had an engineer out, he replaced our router then buggered off. The problems kept happening even with a new router.. its been months of calling & faffing around trying to get this problem fixed & still nothing, its a joke.
-
Matt
(@shent) reported
from
Stoke-on-Trent, England
@virginmedia how is the admin panel so slow on the hub 3.0, it’s actually terrible and has been since release 😒 I can’t even access my DHCP settings
-
Andrea Day
(@Andreaeday) reported
from
Biddulph, England
@virginmedia <sigh> suppose I really shouldn’t have thought that you would provide a good customer service experience based on my experience of my recent dealings. Sad; Virgin Media used to be pretty awesome. Disappointed.
-
Matt
(@shent) reported
from
Stoke-on-Trent, England
@virginmedia Unfortunately not, I even gave two phone numbers and an email, just want to know if there is an issue local to me or if it’s a network issue, I can deal with downtime but drop outs and high latency really are frustrating, can’t really have another half a day off work...
-
Adam Bocca
(@adam_bocca) reported
from
Stoke-on-Trent, England
@Virgin_Victoria @virginmedia 1hr and 10mins later after speaking with CS they have confirmed that they cannot help me with my matter and a ticket has been raised which VM will be in touch with me by SMS within 5 working days. CS loved talking too me when I signed up a month ago. #virginmedia
-
Iwan Evans
(@iwanevans) reported
from
Congleton, England
@virginmedia Almost like you didn't read my original message... Your stock answer STILL doesn't ring true, just repeating the phrase I quoted in my original message to me again doesn't help one little bit
-
sean cosgrove
(@mymodlifecrisis) reported
from
Congleton, England
So @virginmedia don’t understand my 78 year old deaf father cannot call them. They call me as asked out of the blue and tell me they can’t fix the broadband problem, they WONT send an engineer out and I’m getting upset because I’m not hearing what I want. They got that right x
-
sean cosgrove
(@mymodlifecrisis) reported
from
Congleton, England
@virginmedia apparently I have to be at my dads house. Well that would be a long shot as I live 20 miles away and have to work. So they WONT help a 78 year old deaf man. Richard Branson. You’ll be 78 one day and no ****** will help you.
-
sean cosgrove
(@mymodlifecrisis) reported
from
Mow Cop, England
@soundoftheatom @dec1878 Don’t go to @virginmedia My 78 dads doesn’t work or his broadband. He is deaf and can’t talk to them on the phone but they won’t send an engineer out. Happy to take his money though. They’ll sit up when I cancel it tomorrow
-
Tiny Tog
(@Tiny_Tog) reported
from
Stoke-on-Trent, England
Great customer services at @virginmedia this morning.Waited 28mins for phone to be answered then to be given a phone number that says there’s no issues. F1 starts in less than an hour #lookingfornewprovider
-
Adam Bocca
(@adam_bocca) reported
from
Stoke-on-Trent, England
@virginmedia I signed up and got my install on Saturday the 2nd. I was trying to login to my account via the App and through a webpage with me not hearing anything regarding my first billing process And it's not letting me do so I just get an error message saying that my user does not exist.
-
Andrea Day
(@Andreaeday) reported
from
Biddulph, England
@virginmedia 2/2 when modem mode was suggest I was just told it “turns off WiFi” - no help on how to fix. VPN is common from domestic WiFi - you should be clear and transparent to customers that you don’t support rather than charging for gadget rescue for something that can’t be fixed.
-
Neil evans EVO
(@neilevo18781967) reported
from
Stoke-on-Trent, England
@virginmedia It was with regards to my services.. When I phoned about it the lack of professionalism was horrendous.. When I mentioned the lack of professionalism I was basically told what is your problem. Awful really
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Sarah Dickson
(@SarahDi82698246) reported
@ZarinsAndrew @virginmedia @O2 Thank you for the updates! The chap I spoke to yesterday promised to phone back with a resolution but I've heard nothing since, will chase up tomorrow.
-
emenemenem
(@emilyyyxx__) reported
@virginmedia your staff just cut off a call whilst trying to fix our TV issues because it was taking too long - never mind how much the phone bill is costing - sort it out??
-
Goutam
(@Goutam54206511) reported
@virginmedia your useless internet service for which you charge your customers fortune stopped working and we can not do anything. During this time we work from home and without internet how do we work @virginmedia? Is this you you provide fastest Internet to customers?
-
Jamie 🏴
(@_jamiemcfc) reported
@virginmedia 10 times in the last 5 minutes ya **** Internet gone down jesus crist
-
Will
(@youcantgoback) reported
@virginmedia I work from home, for myself. I need the internet to work for my job hence why I lay for the most expensive internet u offer. Help please.
-
Vic Knight
(@VicKnight3) reported
@virginmedia Recovered at around 15:15hrs. We live in a real mobile blackspot anyway, so have to walk around 1/2 a mile to receive a mobile service anyway!
-
Tom
(@Yukii_c) reported
Virgin media is down yet I’m still connected to my League game with no ms issues 🤔
-
peggy
(@peggy39304788) reported
@virginmedia Hi really sorry I booked and appointment for Monday for an engineer but I need to cancel it and it doesn’t show that option. My son has fixed the WiFi now
-
Caryl Thomas (Carson) 🏴🇪🇺
(@Caryl_CT) reported
@crustyfuzz @virginmedia Chris - another neighbour has a fix estimate of 4pm tomorrow 🤞🏻
-
Clive Gowing
(@CliveGowing) reported
@virginmedia must be the worst business ever. Switching from @skytv must be my worst decision ever. Had Virgin installed on 25th October and so far received TV for 1 day!! Made 16 phone calls to @virginmedia since then and had an engineer visit.