Virgin Media

Virgin Media Outage Report in Stoke-on-Trent, England

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The latest reports from users having issues in Stoke-on-Trent come from postal codes ST4, ST6 and ST1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Stoke-on-Trent, England 10/08/2025 05:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (41%)

    Internet (41%)

  2. TV (30%)

    TV (30%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (10%)

    Total Blackout (10%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Stoke-on-Trent, England

The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent, Newcastle under Lyme and Crewe.

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City Problem Type Report Time
United KingdomStoke-on-Trent Internet
United KingdomStoke-on-Trent Wi-fi
United KingdomStoke-on-Trent Internet
United KingdomStoke-on-Trent Internet
United KingdomStoke-on-Trent TV
United KingdomStoke-on-Trent TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stoke-on-Trent, England

Latest outage, problems and issue reports in Stoke-on-Trent and nearby locations:

  • TheLensman Mark ODonnell (@TheLensman) reported from Newcastle-under-Lyme District, England

    @virginmedia It might be best if you send a DM - we had a phone call from people who said they were virgin support. We have a phone number but the call felt wrong

  • robbiedyson Rob (@robbiedyson) reported from Newcastle-under-Lyme District, England

    @virginmedia is there any outage with the Staffordshire area ST5

  • sophiebridgett Sophie Bridgett (@sophiebridgett) reported from Stoke-on-Trent, England

    @virginmedia Still terrible. I've followed the instructions once signed in online however consistently dipping. :(

  • Rocketman_86 Rocketman_86 (@Rocketman_86) reported from Stoke-on-Trent, England

    @virginmedia Your a tech company and doesn't have an email address. Your live chat is laughable and waiting times on the phones is silly. Trying log into the account - forget password the username doesn't exist. The self help is insulting intelligence is the ringer switched on for instance

  • demonbaz666 bazza baz (@demonbaz666) reported from Stoke-on-Trent, England

    No stream at the minute guys has virgin media has gone down more than my girlfriend 🙁🙁hopefully I will get on later guys.

  • Ohrate_Tri Chris Walton (@Ohrate_Tri) reported from Stoke-on-Trent, England

    @virginmedia how do I organise a home move service. I’ve been on hold on the online chat since yesterday teatime. No one is answering or speaking to me in there.

  • TheLensman Mark ODonnell (@TheLensman) reported from Crewe, England

    @virginmedia The number used 01455443469 in the UK. They said they had detected problems on our router & wanted to help. They asked me to enter a web site. Having spent almost 40 years in IT I felt it was wrong. The router does have slow moments but I had not reported it.

  • cajriley51 Jacqui Riley (@cajriley51) reported from Stoke-on-Trent, England

    @virginmedia Is anyone answering your phones???!!!!!!. I've been hanging on for 35 minutes. Disgusting customer service.

  • Rocketman_86 Rocketman_86 (@Rocketman_86) reported from Stoke-on-Trent, England

    @virginmedia Yes. No human tone. No customer service. The usual have you tried changing the batteries in your phone, could it be your handset etc ( they bought new ones 6/7 week ago thinking it was them) may be they should ask Virgin Media to reimburse them

  • marcalmond7 Marc Almond (@marcalmond7) reported from Stoke-on-Trent, England

    @TheHammer180 @virginmedia Best thing to do is give your 30 days notice to cancel and they will call you directly with an offer! Happened to me twice now!

  • sophiebridgett Sophie Bridgett (@sophiebridgett) reported from Stoke-on-Trent, England

    @virginmedia terrible internet this past 2 weeks!! Consistenly dropping 😫😫

  • iMeyrick Meyrick (@iMeyrick) reported from Stoke-on-Trent, England

    @zebadee1985 @virginmedia Virgin Media, fastest speeds but slowest customer service. It’s a massive shame, it really lets them down.

  • PeachyBeechy cara (@PeachyBeechy) reported from Stoke-on-Trent, England

    @virginmedia is there an issue with the internet service in ST4 Stoke on Trent?

  • SharonJukes SBJ💙 (@SharonJukes) reported from Stoke-on-Trent, England

    Two days have now passed and they have heard nothing. They have no phone or internet and Dad is 80. Please can someone contact me and I will provide further details by DM. This is poor service for what you class as a vulnerable age group. I have tried to call you #virginmedia

  • richiechuff Richie Knight (@richiechuff) reported from Stoke-on-Trent, England

    @virginmedia You don’t see chuff all in stoke because of how **** your service as become constant buffering issues now for months How do we claim refunds for loss of service

  • cajriley51 Jacqui Riley (@cajriley51) reported from Stoke-on-Trent, England

    @virginmedia Why cant someone just ring me so I can actually explain what the problem is. When I try and light in it does not recognize my mothers maiden name and I'm sure I have got that right so then I cant get any further

  • cajriley51 Jacqui Riley (@cajriley51) reported from Stoke-on-Trent, England

    @virginmedia I have been trying to sort out the issue off my password not working and the internet dropping out for over a week. I am getting passed around in circles. Please can you tell me how much notice I need give to leave and also give me an email for complaints please

  • hughes_nh Neil hughes (@hughes_nh) reported from Stoke-on-Trent, England

    @DUCKmagstoke When will people learn that virgin media it terrible compared to sky 🤔

  • cajriley51 Jacqui Riley (@cajriley51) reported from Stoke-on-Trent, England

    @virginmedia Sorry doesn't fix the problem

  • princessandtoad Lady Gray (@princessandtoad) reported from Newcastle-under-Lyme District, England

    @StaffordTownUK @virginmedia It’s virgin media..... same reason I left..... my speed was awful

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • SimonArthurUK Simon Arthur (@SimonArthurUK) reported

    @virginmedia You haven’t “seen” a repeat issue we’ve all had to tell you

  • DBC_RYANGAMING DBCRYAN (@DBC_RYANGAMING) reported

    @virginmedia sort your ****** broadband out literally i hope you intend on giving all your customers discounts for this crappy service you keep providing

  • wnxarcticwolf Arcticwolf (@wnxarcticwolf) reported

    @virginmedia Best offer us a discount for this mess and for the customers who are affected by this! yet your prices go up every year and yet the service no loyalty!

  • MrDisputed Adam (@MrDisputed) reported

    when virgin media puts there prices up and then the service you pay for is down 2 times in 1 day its crazy #virginmedia #VirginMediaoutage

  • FleeDoubleE Paul McDonough (@FleeDoubleE) reported

    @virginmedia This is me registering my fault seeing as your phones and website are down as well

  • iamnoone2029 benedict manuel (@iamnoone2029) reported

    @virginmedia Everyone should get backup broadband if you can because of these issues. Virgin broadband is not always stable

  • bluevickibrown Vicki Brown (@bluevickibrown) reported

    @virginmedia So you are going to be refunding your customers for the outage as can’t even get on your website to report it

  • nbaguley neil baguley (@nbaguley) reported

    @virginmedia Appalling. So can’t work ..and this is the future..get it sorted, I’m paying for a service!!

  • tiamiyukunle69 Dr Efficiency (@tiamiyukunle69) reported

    @virginmedia Too bad TBH. Get it fixed ASAP please. Thank you

  • RAIQC1 Rubel Ahmed I.Q. Choudhury (@RAIQC1) reported

    @virginmedia Again, virgin media wifi network down, without any messages