Virgin Media Outage Report in Stoke-on-Trent, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Stoke-on-Trent come from postal codes ST4.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stoke-on-Trent, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (16%)
-
Total Blackout (13%)
-
TV (8%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Stoke-on-Trent, England
The most recent Virgin Media outage reports came from the following cities: Crewe, Stoke-on-Trent, Newcastle under Lyme and Congleton.
| City | Problem Type | Report Time |
|---|---|---|
 Crewe |
Wi-fi | |
| Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stoke-on-Trent, England
Latest outage, problems and issue reports in Stoke-on-Trent and nearby locations:
-
Andy Picken
(@andyvic7) reported
from
Stoke-on-Trent, England
@virginmedia just had the misfortune to speak to the rudest person ever whilst trying to sort out my abysmal connection speed when she put the phone down on me after a 20 minute wait!!
-
Les Chaplin
(@LesChaplin) reported
from
Stoke-on-Trent, England
@virginmedia Yes absolutely, soon as we landed I got the message saying I was in Greece and could use my mobile exactly the same as in the UK. At no point did it say to check for other countries in case they stole my network! I had been on the same network all week from 26th August
-
Julie Podet
(@JuPo71) reported
from
Biddulph, England
@virginmedia your service is very poor for older people. Almost an hour and still not resolved my mum’s issues!
-
Anthony Hibbs
(@HibbsA) reported
from
Newcastle-under-Lyme District, England
@Paulout @BT @virginmedia I can’t believe how bad BT have been over this. Advisors just seem to want to keep you talking even after taking 20+ mins to get through and then do nothing for you. Proper fed up 🙁
-
Les Chaplin
(@LesChaplin) reported
from
Stoke-on-Trent, England
@McGiff @virginmedia I am having exactly the same problem over roaming charges for a country I’ve not been anywhere near a, appalling service and been told tough pay or they take me to court! At my wits end!
-
David Knight
(@Knightfight7) reported
from
Stoke-on-Trent, England
@virginmedia £100 per month for WiFi that is virtually unusable and tv where five of my paid sports channels and three movie channels are unwatchable.Shocking service
-
Julie Podet
(@JuPo71) reported
from
Crewe, England
@virginmedia It took over 50 mins to get through to receive no relevant assistance or guidance. However no problem in taking the DD of £100 every month !!
-
Tiny Tog
(@Tiny_Tog) reported
from
Stoke-on-Trent, England
Still no tv or broadband. Rang again 24mins to answer to be told id be without service til Tuesday/Wednesday, when a new hub could be delivered #virginmedia #nothappy #lookingfornewprovider
-
bazza baz
(@demonbaz666) reported
from
Stoke-on-Trent, England
Internet is shit will be streaming sum time tonight fking virgin media r shit
-
Tiny Tog
(@Tiny_Tog) reported
from
Stoke-on-Trent, England
Great customer services at @virginmedia this morning.Waited 28mins for phone to be answered then to be given a phone number that says there’s no issues. F1 starts in less than an hour #lookingfornewprovider
-
Matt
(@shent) reported
from
Stoke-on-Trent, England
@virginmedia Unfortunately not, I even gave two phone numbers and an email, just want to know if there is an issue local to me or if it’s a network issue, I can deal with downtime but drop outs and high latency really are frustrating, can’t really have another half a day off work...
-
James O'Hara
(@jamesjohara) reported
from
Newcastle-under-Lyme District, England
Er....@virginmedia it's not working!
-
Andy Picken
(@andyvic7) reported
from
Stoke-on-Trent, England
@virginmedia I’m sick of resetting that hub it’s supposed to be 100mb fibre I had less trouble with my dial up! Do you supply boosters as you can take it out before I spend money to make up for your awful service
-
Tiny Tog
(@Tiny_Tog) reported
from
Stoke-on-Trent, England
@virginmedia @virginmedia I’m glad it sorted itself out as the customer service woman said id need a new hub which she said she’d order and would arrive Tuesday (6/8/19). Which it hasn’t. I’m glad I didn’t need it #virginmedia
-
Neil evans EVO
(@neilevo18781967) reported
from
Stoke-on-Trent, England
@virginmedia It was with regards to my services.. When I phoned about it the lack of professionalism was horrendous.. When I mentioned the lack of professionalism I was basically told what is your problem. Awful really
-
Alee
(@AleeOwnzz) reported
from
Stoke-on-Trent, England
@toastwiz @virginmedia Gotta be a pretty big issue to take 10 days Jesus
-
Les Chaplin
(@LesChaplin) reported
from
Stoke-on-Trent, England
@virginmedia I am not stupid I get that! However, the text I received said welcome to Greece you can use your phone exactly the same as if in the uk so I had absolutely no reason to switch roaming off when I never left the resort. I have kept the texts which state exactly that
-
𝕸𝖆𝖙𝖙🏳️🌈
(@mbusby993) reported
from
Mow Cop, England
Hey @virginmedia, please install fibre lines in Mow Cop (ST7) so I can get rid of PlusNet. Had to change from Virgin Broadband when we moved, and I never had a single issue. Sick of PlusNet outages now.
-
Iwan Evans
(@iwanevans) reported
from
Congleton, England
@virginmedia Almost like you didn't read my original message... Your stock answer STILL doesn't ring true, just repeating the phrase I quoted in my original message to me again doesn't help one little bit
-
Matt
(@shent) reported
from
Stoke-on-Trent, England
@virginmedia hey guys lost complete internet service in ST3 area, router states: Provisioning state: Offline and internet (Access Denied) 😔
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Barry Goffett
(@GoffeyUK) reported
@geekypastimes @virginmedia Interesting! That would make sense. Have you notice any issues with other online games?
-
Geeky Pastimes
(@geekypastimes) reported
@GoffeyUK @virginmedia I *think* Warzone just actually tells you about it, I'm guessing it's more widespread. But for me it's not platform or hardware specific, and not to do with router settings. Some people seem to have had luck by forwarding ports, but I don't think that's the same issue
-
Naomi Lee
(@NaomiLe57011799) reported
@virginmedia Yes I did the next day someone acknowledged it but said I couldn't cancel on chat. It was via your text service but they treat you the same as if you're on live chat and they appear to have nothing their end to tell them whether I am on chat or SMS
-
Tim G
(@timbo_g08) reported
@virginmedia No I’ve tried a few times when I’ve been able to sit on hold. But I’ve given up now. I will just cancel before the date on the price rise letter as will have hopefully moved house and will switch to BT or Sky
-
John Marshall
(@mrjohngmarshall) reported
@virginmedia I’d not seen that number on your website. Just tried it. Message says “Team are all busy, you might like yeti try us again later, goodbye”. No opportunity to leave a message or to hold the line & wait for help.
-
Tim G
(@timbo_g08) reported
@virginmedia Internet probably the terrible (not so) super hub has been erratic today. I had to go out but have had calls off my kids trying to hope school and wife who is trying to work. It’s stabilised for now but will do the usual power down etc when I can later
-
Simon Austin
(@sport_simon) reported
@buckall @virginmedia They don’t ever answer their phone lines which doesn’t help
-
The Temp
(@The_Temp) reported
@virginmedia No connection, app says nothing wrong. You’re also charging me £48 a month I can get a better deal I am sure. Plus your signal doesn’t reach half my flat
-
Luke Mitchell
(@lukemitchell50) reported
@virginmedia Hi, complaint ref is C-1412203720, submitted 14/12/2020. My internet has been dropping out for around 3 months now and whenever I can get through to an adviser they’ve been abrupt and unhelpful. This affects my work and now my children’s home learning
-
Herman Bullwinkle
(@Bullwinkle19) reported
@virginmedia If I could get through without being cut off I might not have to. You're tying me to pay for a service I don't want with your useless customer service.