Virgin Media Outage Report in Crewe, Cheshire East, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Crewe, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Crewe and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (59%)
-
Wi-fi (18%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Crewe, Cheshire East, England
The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent and Northwich.
| City | Problem Type | Report Time |
|---|---|---|
 Stoke-on-Trent |
Total Blackout | |
| Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
Internet | |
| Northwich |
Internet | |
| Stoke-on-Trent |
Wi-fi | |
| Northwich |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Crewe, England
Latest outage, problems and issue reports in Crewe and nearby locations:
-
Matt
(@shent) reported
from
Stoke-on-Trent, England
@virginmedia Unfortunately not, I even gave two phone numbers and an email, just want to know if there is an issue local to me or if it’s a network issue, I can deal with downtime but drop outs and high latency really are frustrating, can’t really have another half a day off work...
-
Neil evans EVO
(@neilevo18781967) reported
from
Stoke-on-Trent, England
@virginmedia It was with regards to my services.. When I phoned about it the lack of professionalism was horrendous.. When I mentioned the lack of professionalism I was basically told what is your problem. Awful really
-
💻gremlins r us💻
(@PlumbousSkin) reported
from
Stoke-on-Trent, England
@virginmedia Weve had an engineer out, he replaced our router then buggered off. The problems kept happening even with a new router.. its been months of calling & faffing around trying to get this problem fixed & still nothing, its a joke.
-
Adam Bocca
(@adam_bocca) reported
from
Stoke-on-Trent, England
@virginmedia I signed up and got my install on Saturday the 2nd. I was trying to login to my account via the App and through a webpage with me not hearing anything regarding my first billing process And it's not letting me do so I just get an error message saying that my user does not exist.
-
💻gremlins r us💻
(@PlumbousSkin) reported
from
Stoke-on-Trent, England
@virginmedia I experience this problem all the time. Our phones dont connect, our internet randomly drops out, this isnt a new problem. Just a frustrating one. Everytime we 'monitor it for a week then check back' nothing is ever fixed. Its just a bad service in general.
-
sean cosgrove
(@mymodlifecrisis) reported
from
Mow Cop, England
@soundoftheatom @dec1878 Don’t go to @virginmedia My 78 dads doesn’t work or his broadband. He is deaf and can’t talk to them on the phone but they won’t send an engineer out. Happy to take his money though. They’ll sit up when I cancel it tomorrow
-
David Sumner
(@Dave_Sumner) reported
from
Winsford, England
@virginmedia probably.. but that doesn’t help me with my current one and emails I have stored in that account..
-
sean cosgrove
(@mymodlifecrisis) reported
from
Congleton, England
@virginmedia apparently I have to be at my dads house. Well that would be a long shot as I live 20 miles away and have to work. So they WONT help a 78 year old deaf man. Richard Branson. You’ll be 78 one day and no ****** will help you.
-
Iwan Evans
(@iwanevans) reported
from
Congleton, England
@virginmedia Almost like you didn't read my original message... Your stock answer STILL doesn't ring true, just repeating the phrase I quoted in my original message to me again doesn't help one little bit
-
sean cosgrove
(@mymodlifecrisis) reported
from
Congleton, England
So @virginmedia don’t understand my 78 year old deaf father cannot call them. They call me as asked out of the blue and tell me they can’t fix the broadband problem, they WONT send an engineer out and I’m getting upset because I’m not hearing what I want. They got that right x
-
Andrea Day
(@Andreaeday) reported
from
Biddulph, England
@virginmedia <sigh> suppose I really shouldn’t have thought that you would provide a good customer service experience based on my experience of my recent dealings. Sad; Virgin Media used to be pretty awesome. Disappointed.
-
Andrea Day
(@Andreaeday) reported
from
Biddulph, England
@virginmedia Just also discovered that even though I was told I wouldnt pay for gadget rescue & then I was charged in error. Called last weekend to sort and was told it was sorted, I’ve just been credited £5 rather than the £20 paid for initial set up. I am SO tired of this. Please fix it.
-
sean cosgrove
(@mymodlifecrisis) reported
from
Congleton, England
@virginmedia I’ll cancel the contract and they will soon be on the phone with threats. Bring it on. I’m ready for you
-
Andrea Day
(@Andreaeday) reported
from
Biddulph, England
@virginmedia 2/2 when modem mode was suggest I was just told it “turns off WiFi” - no help on how to fix. VPN is common from domestic WiFi - you should be clear and transparent to customers that you don’t support rather than charging for gadget rescue for something that can’t be fixed.
-
cara
(@PeachyBeechy) reported
from
Stoke-on-Trent, England
@virginmedia shocked and appalled by the rude and aggressive manner of one of your agents just now during an unsolicited sales call.
-
Matt
(@shent) reported
from
Stoke-on-Trent, England
@virginmedia how is the admin panel so slow on the hub 3.0, it’s actually terrible and has been since release 😒 I can’t even access my DHCP settings
-
Tiny Tog
(@Tiny_Tog) reported
from
Stoke-on-Trent, England
Great customer services at @virginmedia this morning.Waited 28mins for phone to be answered then to be given a phone number that says there’s no issues. F1 starts in less than an hour #lookingfornewprovider
-
Tiny Tog
(@Tiny_Tog) reported
from
Stoke-on-Trent, England
Still no tv or broadband. Rang again 24mins to answer to be told id be without service til Tuesday/Wednesday, when a new hub could be delivered #virginmedia #nothappy #lookingfornewprovider
-
Adam Bocca
(@adam_bocca) reported
from
Stoke-on-Trent, England
@Virgin_Victoria @virginmedia 1hr and 10mins later after speaking with CS they have confirmed that they cannot help me with my matter and a ticket has been raised which VM will be in touch with me by SMS within 5 working days. CS loved talking too me when I signed up a month ago. #virginmedia
-
Matt
(@shent) reported
from
Stoke-on-Trent, England
@virginmedia hey guys lost complete internet service in ST3 area, router states: Provisioning state: Offline and internet (Access Denied) 😔
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Toby
(@TobyRefresh) reported
@virginmedia @TomCNash I straight up don't believe you at all. Provide some evidence. A ticket or case number. ANYTHING. We have been told every single day by customer service that there is nothing being investigated in North London, no tickets on this open, that they have heard nothing about it.
-
Joseph Parsons
(@josephparsonsha) reported
@virginmedia hey guys, just spent 50 mins on the phone talking about my monthly bill that you were about to double (very sneaky, your customer service staff agreed) - No real deals to offer for loyalty, couldn't be less happy as a customer.
-
Henry Stewart
(@HenrySt55434943) reported
@virginmedia in August I was persuaded to switch to a Volt package just 1 month into my contract (28gbp). Was assured the cost would be equal via rolling credit applied. Have spent HOURS with support since then, who made many promises, only to be charged 60.67 on my first bill
-
Ashley Routh
(@ash_routh) reported
@virginmedia what a joke, broadband goes down, every time it goes down it costs me £40 in fuel to go to the office. Told me that it can be down for a month before I'm allowed to cancel my contract but they will give me £20 if it is down for a month.. thanks virgin 🤬
-
Simon B
(@S0B) reported
Excuse number 2 is that the WebSafe is switched on. They have switched it off and I must wait 2 hours to see if that fixes it. Except a previous technical support person did that, more than 2 hours ago, and (of course) that didn't fix anything @virginmedia
-
Chris Farnell's Scattered Audio Logs
(@thebrainofchris) reported
Hey @virginmedia. Thanks for warning is the Internet might be out on Monday. Unfortunately you didn't warn us it and the phoneline would be out today, when we have a remote medical appointment for our daughter. That's actually a pretty big problem.
-
Sevco Blatter
(@SevcoBlatter) reported
@virginmedia I have no incoming or outgoing calls on landline. Service status reports no issues in area.
-
Tom Nash
(@TomCNash) reported
@virginmedia Thank you. It has been over 2 weeks since it was first reported and there has been no confirmation anyone is even looking to fix this. Please can you confirm a timeline for when this will be sorted?
-
Toby
(@TobyRefresh) reported
@TomCNash @virginmedia If it's being investigated then it should have a fault number, case number, complaint number... A reference of some kind. When I see one and confirm it's legitimate over the phone, then I'll believe them. Spoiler alert... They don't/can't give us one. @virginmedia
-
Simon B
(@S0B) reported
I have been on the phone/whatsapp with @virginmedia since 8:00 this morning. Been cut off twice, so far, Latest excuse for my problem is that my IP address is blacklisted. The dynamic IP address that virgin assigns. I fixed that myself but the problem persists ...