Virgin Media Outage Report in Crewe, Cheshire East, England
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The latest reports from users having issues in Crewe come from postal codes CW1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Crewe, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Crewe and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Crewe, Cheshire East, England
The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent, Crewe, Newcastle under Lyme and Congleton.
| City | Problem Type | Report Time |
|---|---|---|
 Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Crewe, England
Latest outage, problems and issue reports in Crewe and nearby locations:
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Neil hughes
(@hughes_nh) reported
from
Stoke-on-Trent, England
@DUCKmagstoke When will people learn that virgin media it terrible compared to sky 🤔
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Richard Gannon
(@RichardGannon23) reported
from
Newcastle-under-Lyme District, England
@virginmedia my broadband and TV services seem to be down again since 5am
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Sophie Bridgett
(@sophiebridgett) reported
from
Stoke-on-Trent, England
@virginmedia terrible internet this past 2 weeks!! Consistenly dropping 😫😫
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James Hope
(@gingerjames1990) reported
from
Stoke-on-Trent, England
@reddersmufc @Ofcom @virginmedia It's awful! I'm sick of calling customer services and getting through to someone who cannot understand basic English language and goes on talking about something else. Then try to speak to three different advisers to raise a simple issue/complaint and they refuse!
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James Hope
(@gingerjames1990) reported
from
Stoke-on-Trent, England
@Ofcom how the hell can @virginmedia seriously refuse to allow customers to raise a complaint??? This is bloody awful!!!!!!! Two calls and both calls refuse to allow me to raise a formal complaint!!! Both call takers clearly in a different country and have issues understanding
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James Hope
(@gingerjames1990) reported
from
Stoke-on-Trent, England
@virginmedia Again have you read anything iv said????? THREE CALLS to your customer services and all connected to off shore people who have either not got a clue what a complaint is or refused to log one for me! Instead of repeating yourself sort it out! @Ofcom #poorcustomerservice
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Julie Leech
(@whipblue) reported
from
Newcastle-under-Lyme District, England
@virginmedia Hi they returned back to full service early this morning we have issue with the broadband though still I live in small bungalow and we unable to connect to the internet I rang several times with the same issue my neighbours have been having issue to connecting to WiFi
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James Hope
(@gingerjames1990) reported
from
Stoke-on-Trent, England
@reddersmufc @Ofcom @virginmedia It is awful! Virgin are very expensive compared to many other TV providers yet the customer service is very poor and does NOT suite the price. I'm sick of arguing with them to get the simplest of issues resolved
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James O'Hara
(@jamesjohara) reported
from
Newcastle-under-Lyme District, England
@virginmedia do any of your technical support staff have the first clue what they’re on about?
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Rob
(@robbiedyson) reported
from
Newcastle-under-Lyme District, England
@virginmedia is there any outage with the Staffordshire area ST5
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Beth Emma
(@beth_emma_) reported
from
Stoke-on-Trent, England
@virginmedia my internet is down, again 🙃 I'm in ST4
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Richy
(@Rich_carless) reported
from
Stoke-on-Trent, England
Why doesnt moto 2 never record @virginmedia it always record moto3 twice explain
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Sophie Bridgett
(@sophiebridgett) reported
from
Stoke-on-Trent, England
@virginmedia Still terrible. I've followed the instructions once signed in online however consistently dipping. :(
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James Hope
(@gingerjames1990) reported
from
Stoke-on-Trent, England
@virginmedia Sorry are you not reading what I am saying? Three calls in the past 90 minutes and still they either don't understand what I'm saying or refuse to take a complaint!
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Matt Harrison
(@paramattharri84) reported
from
Stoke-on-Trent, England
@KezMH @virginmedia The hardest part of the problem is actually gettong to speak to someone
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SBJ💙
(@SharonJukes) reported
from
Stoke-on-Trent, England
Two days have now passed and they have heard nothing. They have no phone or internet and Dad is 80. Please can someone contact me and I will provide further details by DM. This is poor service for what you class as a vulnerable age group. I have tried to call you #virginmedia
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Lesley Arnold
(@LesleyA14768590) reported
from
Stoke-on-Trent, England
Ok so vigin tv is down and with error code they say ring 150, fine ring 150 as they cant tell us on line the problem but they then say ' right now we are busy, you might like to call us later......goodbye! Thanks a bunch @virginmedia, customer service not good at all
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James Hope
(@gingerjames1990) reported
from
Stoke-on-Trent, England
@reddersmufc @Ofcom @virginmedia Virgin Media have gone down massively! The amount they charge doesn't represent the customer experience at all!
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James Hope
(@gingerjames1990) reported
from
Stoke-on-Trent, England
@virginmedia hi can someone please message me?? I need help with my bill! You've been overcharging me every month for the last 12 months!!!
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Matt Harrison
(@paramattharri84) reported
from
Stoke-on-Trent, England
@virginmedia No! I'm not a customer its @KezMH who you need to apologise to. Seemingly your lack of ability to even read this thread properly emphasises your lack of ability to provide acceptable customer service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Producer
(@mhoney1234) reported
@IndigoSapper @virginmedia Jazz, after spending 30 mins on waiting and 30 mins on the phone, I’m told there’s a major outage affecting 3000 customers. I’m KT9 myself. Second “major outage” in 30 days. I’ve even had a text saying it’s “fixed” which it isn’t. John from @virginmedia - any chance of an update?
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Andy Wilmot
(@andy_wilmot) reported
@virginmedia I've gone through the checks via the website & it says I have connection issues with every single one of my devices but your checks flag no problems with the actual service. Have tried resetting again etc but no joy
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he who cannot be named
(@superguinness) reported
@virginmedia yes they are but for the last 6 weeks it's been poor and I had some meetings planned today with work colleagues in the US and that didn't happen.
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Jim Taylor
(@jim_taylor) reported
The Virgin Media Customer Services phone line is quite possibly one of the most hilariously bad that I have ever used. Constantly unable to understand my inputs (just pressing numbers on the keypad) and after finally getting to the right bit, they cut me off. Woeful.
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Tristan Jones
(@TLJ0201) reported
@virginmedia broadband and phone line down again! All cables are in and white light is on the box but there is no signal. I have just paid the bill and going to have to wait a week before somebody even comes out to have a look. I shouldn’t have to pay for the ‘week’!
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Selena Singh
(@DrSelenaS) reported
@virginmedia No, that page says no issues. Have reset, support person on phone has tried remotely resetting. Say we need a technician which can’t be til next Thur which isn’t good enough, hence request for escalation which seems to have been ignored
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Jazz Johal
(@IndigoSapper) reported
@virginmedia john, i've done that about a 5 times already today, and I find myself rebooting your router whenever the signal goes does down. it is impossible to work with an "intermittent signal"
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Rachel Carlton
(@rach7478) reported
@virginmedia No I wasn’t , I was passed back to customer service which to me means it won’t ! Also now have two different dates for phones to be delivered 🙄 and once we received I have to call customer service loyalty number to try and get the same offer I have on the other phone ?!
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Nick Atkinson
(@nickat) reported
@virginmedia You do! Sent complaint twice on channel issue - nothing. Now i am paying for something i dont have. I cannot tell you how disgruntled i am.
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Katieee
(@Kt_Duckworth) reported
@virginmedia my connection keeps cutting out and when I try to get through to someone I just end up on a page telling me to pay for a booster for £8 a month, I don’t see why you make it so difficult to speak to someone! I’m paying monthly for basically no service