Virgin Media

Virgin Media Outage Report in Crewe, Cheshire East, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Crewe come from postal codes CW1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Crewe, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Crewe and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Crewe, Cheshire East, England 05/11/2025 20:40

May 11: Problems at Virgin Media

Virgin Media is having issues since 07:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (8%)

    TV (8%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Crewe, Cheshire East, England

The most recent Virgin Media outage reports came from the following cities: Crewe, Stoke-on-Trent, Winsford, Newcastle under Lyme and Congleton.

Loading map, please wait...
City Problem Type Report Time
United KingdomCrewe Internet
United KingdomCrewe Wi-fi
United KingdomStoke-on-Trent Internet
United KingdomStoke-on-Trent TV
United KingdomStoke-on-Trent TV
United KingdomStoke-on-Trent Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Crewe, England

Latest outage, problems and issue reports in Crewe and nearby locations:

  • beth_emma_ Beth Emma (@beth_emma_) reported from Stoke-on-Trent, England

    This is ******* painful @virginmedia were in the middle of a lock down sort yourselves out 🤬

  • andyvic7 Andy Picken (@andyvic7) reported from Stoke-on-Trent, England

    @drummerwhitey @northernsky67 @virginmedia Steve it was a last resort for me but other avenues were fruitless, I ended up getting a visit from an engineer , a booster and a reduction in my tariff after I told them I’d leave , normal customer service is dreadful, keep on pushing them

  • williamtm Will Hook (@williamtm) reported from Crewe, England

    @serenium @virginmedia Lots of ISPs don’t support it, not just VM.

  • JuPo71 Julie Podet (@JuPo71) reported from Biddulph, England

    @virginmedia very disappointed with your level of service to an elderly disabled customer. Drafting a complaint that will be with your shortly.

  • iMeyrick Meyrick (@iMeyrick) reported from Stoke-on-Trent, England

    Me to the controller after reconnecting to @vatsim for the 5th time in one flight due to the virgin media outage.

  • Turnerandhooch turnerandhooch® (@Turnerandhooch) reported from Stoke-on-Trent, England

    @AlenaCopeland_1 @virginmedia I thought once maybe an accident but twice is *************** , I haven’t got online access never been sent a bill no emails so I’m ****** , gonna have to cancel direct debit

  • allanwebb69 Allan Webb (@allanwebb69) reported from Stoke-on-Trent, England

    @virginmedia good to see you have added #DMAX at least just when going to cancel subscription due to lack of channels

  • CJMontford Connor / MN (@CJMontford) reported from Newcastle-under-Lyme District, England

    Virgin Media is DOG AWFUL

  • xTrustBandit #bandit4president (@xTrustBandit) reported from Stoke-on-Trent, England

    @virginmedia u guys ******* suck . Worst internet UK

  • imandywelsh Andy Welsh 🍕 (@imandywelsh) reported from Stoke-on-Trent, England

    @virginmedia Don't worry you're rep is long gone! It was just the worst timing to rock up & block our extremely tight side road 👌🏻

  • FowldsSimon Santa Sime 🎅🏻🎄 (@FowldsSimon) reported from Stoke-on-Trent, England

    @virginmedia why was I not informed of changes to my package. I’ve got the full house package which included kids tv. Name changed to maxit and now no kids Tv. Thank god we have amazon and Netflix which has kids stuff on. Don’t watch either on Virgin as it’s so slow.

  • Turnerandhooch turnerandhooch® (@Turnerandhooch) reported from Newcastle-under-Lyme District, England

    @virginmedia Still no reply , direct debit now cancelled migjt@get a phone call now . Useless organisation never again

  • AlenaCopeland_1 Alena (@AlenaCopeland_1) reported from Stoke-on-Trent, England

    @Turnerandhooch @virginmedia Shocking service they are

  • chasplummer1 chas plummer (@chasplummer1) reported from Newcastle-under-Lyme District, England

    @virginmedia 2 days intermittent internet service. Website not available to register complaints

  • Rocketman_86 Rocketman_86 (@Rocketman_86) reported from Stoke-on-Trent, England

    @virginmedia Yes. No human tone. No customer service. The usual have you tried changing the batteries in your phone, could it be your handset etc ( they bought new ones 6/7 week ago thinking it was them) may be they should ask Virgin Media to reimburse them

  • Rocketman_86 Rocketman_86 (@Rocketman_86) reported from Stoke-on-Trent, England

    @virginmedia Your a tech company and doesn't have an email address. Your live chat is laughable and waiting times on the phones is silly. Trying log into the account - forget password the username doesn't exist. The self help is insulting intelligence is the ringer switched on for instance

  • SoManyJoels Joel Womsley (@SoManyJoels) reported from Newcastle-under-Lyme District, England

    Hey @virginmedia wifi has been down for 12 hours box has been reset several times, any idea what the problem is : ST5 postcode

  • Turnerandhooch turnerandhooch® (@Turnerandhooch) reported from Newcastle-under-Lyme District, England

    @fslconsult Yes it’s shit I keep calling to cancel but keep getting cut off about every 40 minutes of hold . Brings a tear to my eye @virginmedia

  • demonbaz666 bazza baz (@demonbaz666) reported from Stoke-on-Trent, England

    No stream at the minute guys has virgin media has gone down more than my girlfriend 🙁🙁hopefully I will get on later guys.

  • Mountain1863 Shaun Mountain (@Mountain1863) reported from Biddulph, England

    @virginmedia Not even a DM asking for contact details to discuss further @Ofcom & @CISASUK have been informed and will be supporting with furthering my complaint. Hopefully my followers will see these tweets and avoid your black Friday sales 👌👍 even if only one person avoids the #scammers

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Malex181 Alex Stevenson (@Malex181) reported

    @virginmedia when are you fixing my WiFi and TV issues? Twice in 7 days now... not good enough!

  • goonerlgh Lawrence ****** (@goonerlgh) reported

    @virginmedia Why??? NOW you want to speak to ME? Because we're on a public platform and you don't want to the publicity of how badly you treat loyal customers?

  • willbaggs Will Baggs (@willbaggs) reported

    @virginmedia my Internet has been poor all day and then stopped working around 5pm. When I log in to my router it says Internet access denied... Any ideas? How can this be resolved? I've been waiting for a customer service agent on WhatsApp for 2 hours. Please help.

  • captjabba jason bundy (@captjabba) reported from Havant, England

    Broadband down since 3pm 😭😭😭😭3 daughters losing their shite @virginmedia

  • rebecca_ruby21 rebecca (@rebecca_ruby21) reported

    @virginmedia What is the point?I have made many complaints,nobody deals with it! I have been on the phone to virgin all day being passed around to every department.all I want is a plumber to come and fix the damage that virgin have caused! Is that so hard.I am going to take legal action

  • TashaMahmood Natasha Mahmood (@TashaMahmood) reported

    @virginmedia My wifi is extremely slow, I paid extra money for a faster speed but its not helped! Spoke to virgin on Wednesday and they said they were some issues and should be resolved on the same day however still experiencing same problems

  • James_Weaver92 James Weaver (@James_Weaver92) reported

    @virginmedia my broadband is intermittent and constantly going down, care to explain why?

  • robert_cashin Robert Cashin (@robert_cashin) reported

    @virginmedia My apologies. I don’t think I was clear. I am talking about the On Demand Sky Cinema service through the TiVo box. I have powered that completely off and back on.

  • gga Giles Edwards-Alexander (@gga) reported

    @virginmedia No, it’s still broken. Your web site is also broken, so I can’t tell if you know about the issue or are working on it

  • moffmark Mark (@moffmark) reported from Hertfordshire, England

    @virginmedia So VM, I’ve been ‘talking’ to Andi BOT for the past 90 minutes and it says wait times are over 15mins but ‘it’ has been saying this for over an hour!! There’s only so many times I can reset the damn router to try and improve wifi! Really regretting leaving @SkyUK atm