Virgin Media Outage Report in Northwich, Cheshire West and Chester, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Northwich, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Northwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 09: Problems at Virgin Media
Virgin Media is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Northwich, Cheshire West and Chester, England
The most recent Virgin Media outage reports came from the following cities: Manchester, Timperley, Warrington, Widnes, Runcorn, Prescot, Sale and Northwich.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester |
Internet | |
| Manchester |
Internet | |
| Manchester |
Internet | |
| Manchester |
Internet | |
| Manchester |
Internet | |
| Manchester |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Northwich, England
Latest outage, problems and issue reports in Northwich and nearby locations:
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sharrondarnell
(@piggin_shazza) reported
from
Widnes, England
@virginmedia Your customer service is absolutely garbage how many people am I expected to speak to and how long do i have to wait to get something resolved.
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Steve Eades
(@steveeades) reported
from
Runcorn, England
@virginmedia poor customer services this evening, on hold for over an hour to only be cut off. Clearly not interested in existing customers, only new with very expensive monthly costs for the same poor service.
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Chris Pearson
(@BigChrisPearson) reported
from
Manchester, England
@virginmedia #broadband service levels in M45 area on a Sunday have been dreadful recently. Get a grip. Paying for a service, not flashing free and red lights
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Chris Pearson
(@BigChrisPearson) reported
from
Manchester, England
@virginmedia #broadband service levels in M45 area on a Sunday have been dreadful recently. Get a grip. Paying for a service, not flashing green and red lights
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Neil Stanley
(@neilrstanley) reported
from
Warrington, England
@virginmedia Not sure I can replicate problem now I’m successfully logged into the app.
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Kate
(@KateBoarman) reported
from
Warrington, England
@virginmedia I understand that, I told him I did not want to confirm details and would call in my own time, He was then very rude got angry and abrupt! It actually sounded like a scam. I am interested to know if it was virgin media agent as he needs more training!
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Victoria Leslie
(@lady_leslie) reported
from
Warrington, England
@virginmedia please can someone get in touch re new installation and BB not working, was promised a call back on Saturday & Sunday but it’s not happened. If it can’t be activated I’m happy to go to another supplier but also need to speak to you to cancel
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Victoria Leslie
(@lady_leslie) reported
from
Warrington, England
@virginmedia No, unfortunately your team were really unhelpful so I don’t know what the issue is. A callback was needed because the BB is not working & your staff couldn’t help me any further so promised me callback to either resolve it or cancel the account
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Brian Cooper
(@TheOmnisis) reported
from
Sale, England
@gazza_d @virginmedia That's just baffling. We deal with customer data, and have our InfoSec processes locked down so hard but I still get sleepless nights worrying that my team might slip up on something.
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Careen 'Cici' Smith
(@cicismith81) reported
from
Manchester, England
Public Announcement: STAY AWAY FROM @virginmedia , they ALWAYS give you the wrong information, the attitude SUCKS. I’m done. @sky I’m coming home
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VonVon
(@VonnyKingston) reported
from
Manchester, England
Really dissapointed with virgin media 'service'. Taking over £500 in one month from our dad who has dementia. Thought we had sorted it out yesterday then today they once again cutt off his TV lifeline so now he can't watch TV. Going to set him up with SKY TV
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Victoria Leslie
(@lady_leslie) reported
from
Warrington, England
@virginmedia Because the install date has only been set today. Because your call queues are lengthy & when you get through to someone they don’t know what the issue is so hang up or transfer you elsewhere. I’ve not just called for a chat.
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reconsidered Retro
(@rRetro87) reported
from
Manchester, England
@MsEmilyMorris I’ve got Sky Q so not sure if that makes a difference but defo call and see :-) I had horrendous customer service from Virgin Media once so vowed never to go with them again!!
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Phil Campbell
(@PhilCampbell_) reported
from
Manchester, England
@virginmedia I was using NowTv so thats why the connection cut. I stream TV more than anything which is why I'm having so many issues as your broadband is so unreliable
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Red Electro
(@RedElectro) reported
from
Warrington, England
Well, @richardbranson @virginmedia - been a customer since the Telewest days, but the broadband service is almost unusable now. I don’t know what’s going wrong, but you’re going to start losing customers rapidly, if you don’t get this sorted.
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Simon Manning
(@SiManM20) reported
from
Manchester, England
@stenev @MrEuanStewart @virginmedia Until the 3 kids scream that ‘the internet’s gone off’ and you reboot it. A reboot of the @virginmedia kit always sorts it - shame they’ve never explained why though.
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Conrad Betton
(@ConradBetton) reported
from
Sale, England
@virginmedia promised a call back from tech support “within 30 minutes” at 11.30am today. Still waiting... your customer service really is embarrassing time and time again. Same fault, different day. @sky a million miles ahead.
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Martin Smith
(@msmithuk22) reported
from
Warrington, England
Another week @virginmedia services down yet again, first they screw up my network up resetting everytbing, failing to listen multiple neighbours have no internet. Then call again and agree outage but don’t expect anything back we only compensate for more than 48 hours #badservice
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Victoria Leslie
(@lady_leslie) reported
from
Warrington, England
@virginmedia CW I give up 🤯 I’m happy with the install date they’ve given. The issue is the service, repeat calls and failed promised along with the 143mins calls to you along with an hour on webchat. Erik tells me the charges for calling are my fault as free from virgin but line not active.
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Greg Harding
(@gregharding) reported
from
Sale, England
@virginmedia I’m all good. Just send more engineers to look at the problem... 😂
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Russell Hope
(@russellhope) reported
@virginmedia Correct - we’ve tried a Ethernet over power solution but the extension is on a separate power circuit - is it possible to get another Ethernet wires connection to this room
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Dame PortiaKHR
(@ndlkhr) reported
@virginmedia Worst than ever. I spent all that time to get engineer to install box and now he’s here saying he only fixing wifi - please can someone contact me urgently while engineer is here
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thePaulR.eth
(@thePaulR) reported
@virginmedia I’ve called about the issue, but have I called to complain about the complaint? No.
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fee
(@FeePfhk) reported
@virginmedia Im getting nowhere on the phone and you can give me no information either … meanwhile im unable to work as I have no WiFi and I’m now running out of data on my 4G network … shocking service
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Val Aston
(@valaston48) reported
@virginmedia Absolutely terrible can’t wait to cancel this. It’s off again now.
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Ross Gray
(@rossgray1301) reported
@virginmedia They can see the network, connect, and advise me I have no Internet connection. The equivalent of getting in my car, and finding out it has no wheels.
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Aldaz108
(@Aldaz108) reported
@amyelizabxth_ Ye Virgin Media use old network cables preventing high upload speeds. Your upload should be way more than that should if your on 550mbs download per second. Should be at least 50mb upload.
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Patricia Bradley
(@Pat2253Bradley) reported
@virginmedia I was told to change my number!! Several times I have been it would be passed to your fraud department and on 2nd November, someone called Billy "guaranteed 100%" that he would fix the problem and a manager would call me within 48 hours to confirm. No-one called
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Victor Smyth
(@VictorSmyth6) reported
@virginmedia Hi, it’s a new address and because Virgin can’t say whether it will be serviced they said we can’t cancel. Ridiculous, I’m emailing the CEO
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Michelle Tierney
(@Michney) reported
@virginmedia my broadband has been down and I'm expecting a tech between 4-7, any chance I can get a confirmation?