Virgin Media Outage Report in Northwich, Cheshire West and Chester, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Northwich come from postal codes CW9.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Northwich, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Northwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 27: Problems at Virgin Media
Virgin Media is having issues since 08:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Northwich, Cheshire West and Chester, England
The most recent Virgin Media outage reports came from the following cities: Northwich, Manchester, Knutsford, Warrington, Runcorn, Sale, Sandbach and Wilmslow.
| City | Problem Type | Report Time |
|---|---|---|
 Northwich |
Internet | |
| Manchester |
Internet | |
| Manchester |
Internet | |
| Knutsford |
Wi-fi | |
| Manchester |
Internet | |
| Manchester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Northwich, England
Latest outage, problems and issue reports in Northwich and nearby locations:
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Chris Pearson
(@BigChrisPearson) reported
from
Manchester, England
@virginmedia #broadband service levels in M45 area on a Sunday have been dreadful recently. Get a grip. Paying for a service, not flashing free and red lights
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Greg Harding
(@gregharding) reported
from
Sale, England
@virginmedia I’m all good. Just send more engineers to look at the problem... 😂
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia Adding a character and then removing that character worked. By pasting the password in, it wasn’t accepting the password regardless. It needed a character to be manually added. I’ve never seen that before on any password fields on any other site, seems like an API issue maybe.
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VonVon
(@VonnyKingston) reported
from
Manchester, England
Really dissapointed with virgin media 'service'. Taking over £500 in one month from our dad who has dementia. Thought we had sorted it out yesterday then today they once again cutt off his TV lifeline so now he can't watch TV. Going to set him up with SKY TV
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Steve Eades
(@steveeades) reported
from
Runcorn, England
@virginmedia poor customer services this evening, on hold for over an hour to only be cut off. Clearly not interested in existing customers, only new with very expensive monthly costs for the same poor service.
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Careen 'Cici' Smith
(@cicismith81) reported
from
Manchester, England
Public Announcement: STAY AWAY FROM @virginmedia , they ALWAYS give you the wrong information, the attitude SUCKS. I’m done. @sky I’m coming home
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Gordon Turner
(@gordonturner71) reported
from
Warrington, England
@virginmedia Your customer service is shit and thankyou for destroying my driveway, Iam sorry I took out my broadband with you now. Cant wait till it finishes.
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Conrad Betton
(@ConradBetton) reported
from
Sale, England
@virginmedia promised a call back from tech support “within 30 minutes” at 11.30am today. Still waiting... your customer service really is embarrassing time and time again. Same fault, different day. @sky a million miles ahead.
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Careen 'Cici' Smith
(@cicismith81) reported
from
Manchester, England
And once again @virginmedia you have shown why your customer service absolutely sucks. 2020, I’m going back to Sky
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Chris Pearson
(@BigChrisPearson) reported
from
Manchester, England
@virginmedia #broadband service levels in M45 area on a Sunday have been dreadful recently. Get a grip. Paying for a service, not flashing green and red lights
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Neil Stanley
(@neilrstanley) reported
from
Warrington, England
@virginmedia Not sure I can replicate problem now I’m successfully logged into the app.
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sharrondarnell
(@piggin_shazza) reported
from
Widnes, England
@virginmedia Your customer service is absolutely garbage how many people am I expected to speak to and how long do i have to wait to get something resolved.
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Samuel Cook
(@Sam_Cook_1986) reported
from
Warrington, England
@virginmedia disappointed to say the least. Customer for 5 years, out of contract, bill is £120 a month, Phone up to renew and negotiate, no offers. Despite Amazon being a new competitor for sports and the mobile experience being infinitely better with them. Package cancelled.
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Victoria Leslie
(@lady_leslie) reported
from
Warrington, England
@virginmedia please can someone get in touch re new installation and BB not working, was promised a call back on Saturday & Sunday but it’s not happened. If it can’t be activated I’m happy to go to another supplier but also need to speak to you to cancel
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia Nope. I have username already selected to my email address, password filled in on both fields, security question drop down selected and answer given in the field, and date of birth drop downs all selected. There’s nothing else I can select or that hadn’t been filled in now.
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Careen 'Cici' Smith
(@cicismith81) reported
from
Manchester, England
@ViktheViking1 @virginmedia Been annoying all day then it went off. Been restarting for the past-hour on hold to cust service no ones picking up. It’s working NOW 😡😡😡
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Victoria Leslie
(@lady_leslie) reported
from
Warrington, England
@virginmedia No, unfortunately your team were really unhelpful so I don’t know what the issue is. A callback was needed because the BB is not working & your staff couldn’t help me any further so promised me callback to either resolve it or cancel the account
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Red Electro
(@RedElectro) reported
from
Warrington, England
Well, @richardbranson @virginmedia - been a customer since the Telewest days, but the broadband service is almost unusable now. I don’t know what’s going wrong, but you’re going to start losing customers rapidly, if you don’t get this sorted.
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Phil Campbell
(@PhilCampbell_) reported
from
Manchester, England
@virginmedia I was using NowTv so thats why the connection cut. I stream TV more than anything which is why I'm having so many issues as your broadband is so unreliable
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PAB the Grouch
(@PAB190968) reported
from
Manchester, England
@DebbyLewinton1 @virginmedia Same here in North Manchester. Been intermittent since 5 December, fix tomorrow apparently. Of course they don’t communicate directly to you, only found that out by ringing them. Had enough, moving to Sky in new year.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mr. Miyagi 🌴
(@GrumpyBiker1969) reported
@O2 still can not access my account it looks like the issue is your merge with @virginmedia and a conflict with the App & on line log in. How I am I supposed to manage my account @Ofcom
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NOT IN MY NAME
(@disguisedintel) reported
@emilyk1992 @virginmedia This is the virgin media way. I have a repair date for 7th august which is 3 weeks from them being told and it took 3 appointments and 5 hours of dealing with their lying, inept customer support staff. RUN AS FAR AND AS FAST TO ANOTHER PROVIDER.
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Dawn
(@DawnSunrise1) reported
Virgin Media have emailed to say our current contract is coming to an end and we will be charged another £50 a month in future. Wtf? Now I'll have to phone to challenge it. Fed up of all this @virginmedia
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ian Morson
(@morse64) reported
@virginmedia what an absolute joke... cant access online due to this new Virgin media / O2 login. I do not have access to the email account and rang customer services to change it. Still no joy
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Christopher Aveyard
(@Christo24382100) reported
@virginmedia I’ve been with Virgin Media for two weeks and haven’t been able to log into my account, I’ve spoken to so many advisors who tell me to wait anywhere between 24-72 hours and try again. Terrible costumer service so far, no one seems to have a clue what they’re doing.
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mjaanensen
(@mjaanensen) reported
@virginmedia please can someone contact me. I no longer have access to the e-mail address associated with my account, therefore cannot login to my virgin media and cannot change the e-mail address associated. Help! Also your internet is awful at the moment but can't run any tests
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Jeremy Wood
(@excitedpixels) reported
@virginmedia @bt_uk @O2 Much like BT your systems seem very broken.
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Marilyn
(@womaninblue1050) reported
@AlisonLMercer @O2 @virginmedia Yes there are loads affected. There’s a Facebook group specifically for problems with Virgin and this problem is highlighted significantly.
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Jan Hobbs
(@CleanzineEditor) reported
@mickharkin68531 @virginmedia Whenever folk post on social media that they're looking to change their provider, locals response with recommendations/steer clears & often include prices they pay. It certainly doesn't look as if I've been saving 40%! I'd happily pay more for a good service though
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HCopley
(@HCopIey) reported
Tried to cancel my virgin media contract got passed around like a **** through 6 teams just to have my call disconnected after 45 mins ***** @virginmedia