Virgin Media

Virgin Media Outage Report in Northwich, Cheshire West and Chester, England

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The latest reports from users having issues in Northwich come from postal codes CW9.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Northwich, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Northwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Northwich, Cheshire West and Chester, England 06/04/2025 02:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (8%)

    TV (8%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Northwich, Cheshire West and Chester, England

The most recent Virgin Media outage reports came from the following cities: Manchester, Widnes, Warrington, Northwich, Runcorn, Crewe, Winsford, Sale, Wilmslow, Altrincham and Prescot.

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City Problem Type Report Time
United KingdomManchester Internet
United KingdomManchester Internet
United KingdomManchester Internet
United KingdomManchester Total Blackout
United KingdomManchester Total Blackout
United KingdomManchester Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Northwich, England

Latest outage, problems and issue reports in Northwich and nearby locations:

  • JoshuaBurns Josh B (@JoshuaBurns) reported from Manchester, England

    @virginmedia on my second week of being a first time customer with you and my connection has been down for nearly 10 hours now. What’s going on?

  • maximuslid Norbert Lad. (@maximuslid) reported from Knutsford, England

    @virginmedia can someone contact me please. I've made changes to our VM account and the bill looks wrong. I've called the offshore team twice and just get bounced around before the line goes dead. Unacceptable service. Please resolve.

  • jimmysteamboat jimmy (@jimmysteamboat) reported from Manchester, England

    @virginmedia Can you confirm if service is down in the M4 Manchester postcode? Us and Neighbours wifi not working when we are WFH!

  • SiManM20 Simon Manning 🇪🇺 #FBPE (@SiManM20) reported from Manchester, England

    @virginmedia Will do. That was your cue to step in and offer some ‘customer service’ btw.

  • JoshuaBurns Josh B (@JoshuaBurns) reported from Manchester, England

    @virginmedia Yes, tried last night and your service status page was actually down. Today I checked and it showed no issues, I run the diagnostic and no issues either. Came back up late this afternoon.

  • blokealex alex. (@blokealex) reported from Manchester, England

    @virginmedia Complaint is about billing after cancellation, your staff refusing to process my request to cancel and being told a different thing every time I call back… it’s been awful.

  • bludav_andrew 👽 (@bludav_andrew) reported from Manchester, England

    @virginmedia Hi, for the 2nd time it appears you’re trying to charge me for a call out when I wasn’t supposed to be charged, I’ve already called once about this and was told it was corrected but it’s happened again? I’ve had to cancel my DD until sorted as due to come out 2morrow

  • realjackoh187 Jack Kelly (@realjackoh187) reported from Widnes, England

    @virginmedia So I had loss of service but not complete even tho the service I had wasn't enough to even complete a 15 minute online training. Great. Even though you only have cold water, would you still get a bath? Nah don't think you would

  • birdflu_7 officially Gaynor Austin 💙 (@birdflu_7) reported from Manchester, England

    @virginmedia I have numerous emails of my complaint , all of them paying lip service so to speak .

  • SurrealPaulT Paul Terry (@SurrealPaulT) reported from Manchester, England

    @virginmedia hi Virgin. We had an outage of broadband and TV services beginning 23rd Sept which lasted for 4 days. At the time we were told we would be compensated for this loss. As it hasn't come off our latest bill, how do we claim?

  • maximuslid Norbert Lad. (@maximuslid) reported from Knutsford, England

    @virginmedia That's just an automated service that sends me to the app. So still unresolved.

  • JoshuaBurns Josh B (@JoshuaBurns) reported from Manchester, England

    @virginmedia I will. 2nd week in and these kind of issues is worrying considering my partner needs a connection to work from home. How long do I have to switch providers is it 30 days?

  • andym1908 Andrew (@andym1908) reported from Warrington, England

    @skytv @skytv . I am disappointed with your customer service and technical team . They have disconnected my sky viewing card . Why ?. I want rectifyying ASAP . Or shall I just cancel my subscription and go over to virgin media

  • Laura_May_Ness Laura May (@Laura_May_Ness) reported from Manchester, England

    Hi @virginmedia I have just moved into a new apartment where Wi-Fi is included. I have registered as a resident and I have received a pre-contract email but no account number and I am unable to connect to the Internet. Can you help me set things up?

  • birdflu_7 officially Gaynor Austin 💙 (@birdflu_7) reported from Manchester, England

    @virginmedia I wascharged for non return of property apparently even when I had made arrangements for collection . Received a cheque but in my maiden name .sent another proof of marriage a covering letter and returned the cheque , this was from August!made complaint still no cheque

  • SiManM20 Simon Manning 🇪🇺 - SiManM20@mstdn.uk (@SiManM20) reported from Manchester, England

    @nrgloz @virginmedia Your paying 75% of what we are for 35% of the d/speed there. Neighbour has just switched to Brsk - it’s full #fttp so 1Gb both up/down rather than the 52Mb UL Virgin offer via DOCSIS. £40pm

  • DaveGarside Dave Garside🇺🇦🇬🇧❤️ (@DaveGarside) reported from Manchester, England

    @virginmedia No. Tv is fine. I can access VOD such as Amazon Prime & Youtube no problem

  • TTPhoebe Phoebe (@TTPhoebe) reported from Manchester, England

    Anyone available at @virginmedia please? Your website is shocking for trying to get in touch with customer services / live chat. Thanks

  • birdflu_7 officially Gaynor Austin 💙 (@birdflu_7) reported from Manchester, England

    @MartinSLewis I'm not sure if you can help me but here goes , in August I ended my contract with @virginmedia & to cut a long story short they still owe me £87 .+ They sent me a cheque in my maiden name so I returned it with a second copy of my marriage cert same as in 2015 1.

  • birdflu_7 officially Gaynor Austin 💙 (@birdflu_7) reported from Manchester, England

    @virginmedia If you want I can send pictures and ALL THE emails .I don't have the time to keep discussing the same situation with yet another virgin media support staff . My time is precious.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • AmyRebeccaLucy Amy Parkin (@AmyRebeccaLucy) reported

    @virginmedia I then spoke to someone on Monday who told me to place another order and we’d cancel the original order which I did. That order is now parked and I have to wait for a back office team to call me. I was told that would be in 48 hours but I’ve still not heard anything.

  • Garethvr Gareth van Rensburg (@Garethvr) reported

    @virginmedia Yes there was a fault in my area ID: F009155928 and it was reported fixed, but the problem remains and support cannot help, as they cant find the fault.

  • Burnley12334 Shane Burnley (@Burnley12334) reported

    @virginmedia why is your internet so bad and why is it not coming back on in my area as I can’t check on the service thing because it says my eircode is not a proper one

  • KevKelly14 Kev K (@KevKelly14) reported

    @virginmedia Tomorrow I’ll give you account number from that you should have my phone details then it’s down to you calling otherwise I won’t bother.

  • AmyRebeccaLucy Amy Parkin (@AmyRebeccaLucy) reported

    @virginmedia Very long story I placed an order last Thursday, it was due to be delivered Friday but Virgin told Yodel to not deliver as I didn’t answer a call from the security team. I never received a call. Then I had to wait for the phone to be returned before it could be resent (1/2)

  • Law_MsGracie Gracie Law (@Law_MsGracie) reported

    @virginmedia @virginhelp What about the giant hole in the ground or the pile of rubble which is what is actually causing the problem, not the vehicle.

  • SsamTime Sam (@SsamTime) reported

    @virginmedia Already tried them. If you had read my previous message you’ll see that for some reason a restriction is on my account and virgin can’t access it ??? Was told to call back after 3-5 working days… have done this twice now and not been able to resolve anything. Abysmal service

  • Karen1410 Karen (@Karen1410) reported

    22:30 last night,10:00,14:00 & now 18:30 today-all the different “we expect this to be fixed” times we have been given my @virginmedia over last 24 hours with no internet/TV service.Not acceptable when even your engineer knew it was going to be late afternoon today… yesterday!

  • Karen1410 Karen (@Karen1410) reported

    @virginmedia I don’t buy that at all. Your engineer on site yesterday said it was going to be late today so why lie to everyone on your updates. This is dreadful customer service

  • RufusLives rufus lives!! (@RufusLives) reported

    @virginmedia Well I’ve been lied to, I’ve been up-sold when I was specifically talking about being overcharged. You’ve made an error, but you won’t tell me what it was. And when I showed interest in POSSIBLY upgrading, I’m offered an inferior product BECAUSE I’m an existing customer.