Virgin Media Outage Report in Northwich, Cheshire West and Chester, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Northwich, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Northwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Northwich, Cheshire West and Chester, England
The most recent Virgin Media outage reports came from the following cities: Manchester, Widnes, Warrington, Runcorn, Prescot, Sale, Northwich, Altrincham and Wilmslow.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester |
Internet | |
| Manchester |
Internet | |
| Widnes |
Wi-fi | |
| Manchester |
Wi-fi | |
| Manchester |
Wi-fi | |
| Manchester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Northwich, England
Latest outage, problems and issue reports in Northwich and nearby locations:
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Martin Gardner
(@MJG_2012) reported
from
Sale, England
@virginmedia good going promoting Bohemian Rhapsody being available tonight. Loved that film in the cinemas. Well at least that’s what I would be saying if I could sign in and watch it.
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simon jones
(@sjonesmcfc) reported
from
Sale, England
@virginmedia Yep thought so typical crap service from @virginmedia . Pay for Vivid350 and Get 90mb 💩
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Joelle Dyson
(@JoelleDyson) reported
from
Manchester, England
@virginmedia Possibly THE WORST service I’ve experienced, especially as a customer of 5+ years. I just tried to leave, but customer retentions hung up on me!! You couldn’t write it...
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simon jones
(@sjonesmcfc) reported
from
Sale, England
@virginmedia Already registered the complaint @virginmedia let’s see if you get back to me 🤔
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Michael Griffiths
(@M__Griffiths) reported
from
Warrington, England
@virginmedia Not been given anything. I called Friday regarding my bill. Left my contact details and was told within 48 hours I would get a call back. I was hoping to not have to escalate to a complaint and for it to be dealt with via the manager who was going to call me.....WITHIN 48 HOURS!
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Siobhan Duncan
(@ShivDuncan) reported
from
Manchester, England
@virginmedia I’m at work. I couldn’t therefore tell you. However, the issue is with your router, it’s not fit for purpose. It constantly reboots because it has a bug
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Darren Morris
(@morrishgp) reported
from
Manchester, England
@HarrisonHeating @mk1plumbing18 @SkyHelpTeam @bt_uk @EE @virginmedia We had problems with bt trying to cancel a old phone line years ago, none of these providers fill me with confidence x
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Darren Morris
(@morrishgp) reported
from
Manchester, England
@mk1plumbing18 @SkyHelpTeam @bt_uk @EE @virginmedia It’s awful, it’s continually buffering! X
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Katie Cannon
(@yorkshirerosie) reported
from
Warrington, England
@virginmedia V pleased with the outcome , refunded and guaranteed that no further international calls will be allowed. Not sure how it was made in the first place but I’m not out of pocket so great customer service 👍
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Adam Moran
(@AdamMoran) reported
from
Sale, England
@virginmedia I am unsure, things were not as the expected in the road and ‘another team’ we’re going to come back.. We have no existing service.
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Simon Nadler
(@simonandrebecca) reported
from
Manchester, England
@virginmedia extremely disappointed and frustrated that you’ve decided to ‘upgrade your network’ on a working weekday, leaving me with no broadband, tv or phone all day without any prior warning. I’m sure you’ll be expecting me to pay for my day of lost service!
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Dan Jones
(@Danjones_uk) reported
from
Sale, England
@vmbusinesshelp @vmbusiness F006897332 - it would be helpful if your team in Manila listened to customers rather than taking a robotic approach to support. I had to demand that a firmware downgrade take place - even after they admitted that would fix the issue.
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Darren Morris
(@morrishgp) reported
from
Manchester, England
@baazz90 @the24hrplumber @SkyHelpTeam @bt_uk @EE @virginmedia Too much that,fed up of paying stupid prices. X
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Dan the Man 🏳️🌈
(@pendo86) reported
from
Rainhill, England
The internet is so shockingly shit at mum’s house. Can’t even watch Netflix without it buffering every 2 minutes. Please sort it out @virginmedia!
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Dan Jones
(@Danjones_uk) reported
from
Manchester, England
*sigh* another day another SIP related issue with @vmbusiness. Own the fact that your hubs are not good enough for business use and get something in that is.
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amber🧚🏼♀️
(@ambhall_) reported
from
Manchester, England
Virgin media is actually the shittest to be with it never works 🙂
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Amanda Davies
(@AmandaDavies07) reported
from
Warrington, England
To all my followers. DO NOT go to @virginmedia we had installed last night. Now not working. My vulnerable mum cannot get hold of me-phone not working-as they have no engineers until Tuesday. They don’t work Sunday & earliest app is Tuesday! If mum falls again god help Virgin🤬
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julie mc
(@julesmac77) reported
from
Manchester, England
@virginmedia Ive been experiencing issues for months , and your customer service keep brushing me off, your in breach of contract as soon as I find a new provider im gone 10 years ive been a customer and im expected to pay for and put up with poor service
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Adam Moran
(@AdamMoran) reported
from
Sale, England
@dmhprior @O2 Sounds a bit like waiting for @virginmedia to install broadband, albeit they don’t owe me ££. Just general lack of interest in any form of customer service.
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Katie Pollit
(@katiepollit_) reported
from
Manchester, England
Just literally had the best conversation with a guy called Adam from the @virginmedia cancellations team. Called up to cancel my TiVo box and ended up signing up for another package but also having a proper good 20 minute convo with him about life, like I’ve known him years😂
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jack Fifield
(@jackfifield) reported
@Gareth_Roberts_ I don't get how Virgin Media can call themselves a network provider when clearly they have no redundancy in their network. Jokers. Remembering how it went down in Kingston for days because of a single cable incident at a construction site.
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Hubster
(@Hubster999) reported
@virginmedia Obviously I've done all that - People only resort to Twitter as a last resort to highlight a lack of resolution. What is most annoying is the way you manipulate the outage status. No phone since Friday yet you claim only in last 24 hours. All to avoid compensation.
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iä iä Alex ftagn 🕹👾
(@QuixoticRocket) reported
@virginmedia thanks for attempting to help but it’s been proven your twitter page can’t help. the issue is with general line stability in the area over the last 2 months. but trying to get virgin to admit to a problem is nigh impossible. best you can do is link the forums. been there thanks.
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Janet Wager
(@Wager1Janet) reported
@TonyMaudsley1 @virginmedia This is why I left them. Rubbish customer service and really bad internet connection that kept going off. I had been with them right from the beginning before it was Virgin media..Try BT not had a problem with them
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James Gibson
(@jamesgibson279) reported
@virginmedia no internet or tv since yesterday morning (again)!wasted a day trying to contact you yesterday,finally get through and you won’t send a technician till Tuesday ????? What a joke you have lost a customer,will be looking for other providers😡😡
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Gareth Roberts
(@Gareth_Roberts_) reported
Hello @virginmedia Any chance of an actual update on whatever the issue facing TW12 is? We were told it would be sorted by Friday evening, then Saturday lunchtime, then Saturday night and now it’s Sunday afternoon. 48 hours with no services or explanation of WHAT the issue is.
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Lisa Felstead
(@LmuzF) reported
@virginmedia Thanks - good to know if the issue still isn’t rectified.
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James Gibson
(@jamesgibson279) reported
@virginmedia meaningless apologies, words mean nothing, actions mean everything, you give people the run around while taking their money. Not only bad service but worse customer service. All to avoid issues with how bad the service is.
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iä iä Alex ftagn 🕹👾
(@QuixoticRocket) reported
@virginmedia the usual "there was an outage" and no response to what's causing the outages or why we've had so many over the last 2 months. it's almost like they're trying to avoid culpability by not admitting anything
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Rick Power
(@rickpower) reported
@virginmedia It didn’t, it’s an issue being reported by many people so it seems to be a wider issue with Sky Sports HD on VM?