Virgin Media

Virgin Media Outage Report in Northwich, Cheshire West and Chester, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Northwich come from postal codes CW9.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Northwich, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Northwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Northwich, Cheshire West and Chester, England 01/15/2025 09:15

January 15: Problems at Virgin Media

Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (15%)

    Total Blackout (15%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Northwich, Cheshire West and Chester, England

The most recent Virgin Media outage reports came from the following cities: Manchester, Warrington, Crewe, Runcorn, Sale, Northwich, Widnes, Wilmslow, Prescot and Altrincham.

Loading map, please wait...
City Problem Type Report Time
United KingdomManchester Internet
United KingdomManchester Total Blackout
United KingdomManchester Internet
United KingdomManchester Internet
United KingdomManchester Internet
United KingdomWarrington TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Northwich, England

Latest outage, problems and issue reports in Northwich and nearby locations:

  • RaheemaValera Raheema Valera (@RaheemaValera) reported from Manchester, England

    @virginmedia Did it on 10/10...nothing showed, called again 17/10 and yes it finally showed online but till this date it still isnt actioned as no new bill has been generated either. Told not to pay and now arrears and bad mark on cred file.

  • paulhulse83 Paul Hulse (@paulhulse83) reported from Sale, England

    Evening @virginmedia over the past month I have been reporting issues with your service as you will see through tweets! However, today I learn that you’ve issued my bill and also charging me for last month - when it HAS been paid! I have the confirmation of payment with me!

  • JuPo71 Julie Podet (@JuPo71) reported from Crewe, England

    @virginmedia It took over 50 mins to get through to receive no relevant assistance or guidance. However no problem in taking the DD of £100 every month !!

  • raymondmailey Raymond Mailey (@raymondmailey) reported from Sale, England

    @virginmedia Nothing really. Usually it my phone or my wife’s phone but never your equipment. The same issue happened a few weeks ago and we were told it was a local fault and they were fixing it. Which it did get fixed but yet again it’s not working now.

  • SweeneySweeney1 lynn sweeney (@SweeneySweeney1) reported from Manchester, England

    @virginmedia I have a complaint on going for damage to the inside of my property caused by the installation.I have spoken to various people and had managers at my house to look at the installation which was done incorrectly . I am waiting for a call back from a manager still

  • natelloydfirth Nate Lloyd (@natelloydfirth) reported from Manchester, England

    Nearly two weeks without the wifi working keep changing the dates for it to get fixed. Absolute shocking service @virginmedia

  • raymondmailey Raymond Mailey (@raymondmailey) reported from Sale, England

    @virginmedia I have tried your web chat still waiting for a response after 50 minutes and counting. Absolutely appalling customer service

  • natelloydfirth Nate Lloyd (@natelloydfirth) reported from Manchester, England

    @virginmedia No I'm sorry no where near good enough. I will be complaining about this i am down on a lot of work due to no wifi its unacceptable.

  • neil_pandb Neil Ashurst (@neil_pandb) reported from Warrington, England

    @virginmedia Had four meetings and cheese and tomato pasta for my dinner, but I guess that's not what you meant 🙄 Once again been in a queue for over 20 minutes with no one answering. Guess I'll just have to raise a complaint and go that way 😠

  • Footywirerob Rob Wood (@Footywirerob) reported from Warrington, England

    @virginmedia why can I never seem to get through without a twenty odd minute wait. I have a query re my bill and can't seem to speak to anyone

  • raymondmailey Raymond Mailey (@raymondmailey) reported from Sale, England

    @virginmedia Been on the phone for 50 minutes now and keep getting passed back and forth to different departments then she cut me off again. I am not getting the service I pay for. Fix this now or I’m leaving. I also want to complain about your appalling customer service

  • natelloydfirth Nate Lloyd (@natelloydfirth) reported from Manchester, England

    @virginmedia I did and i will be making a complaint i have loads of work to do and now behind. I won't be using virgin media again.

  • mikemcniven Mike McNiven (@mikemcniven) reported from Manchester, England

    @virginmedia Having issues with one of my TIVO boxes (older type) checked cables and they are all okay. It keeps badly pixelating on that box only.

  • raymondmailey Raymond Mailey (@raymondmailey) reported from Sale, England

    @virginmedia Still no joy. Customer service seem to bring to actually grasp the problem. I’ve had enough of VM I just want to leave now

  • cfraz172 claire fraz (@cfraz172) reported from Rainhill, England

    @virginmedia got a problem with the TiVo box it’s the second box - tried to reset two days ago and delete everything has been on the screen since then - any suggestions as this has been nothing but trouble and for £122 per month is a joke

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    So @virginmedia harassing me again about a router i returned a year ago saying it’s not been sent to them. I’m not to blame for their rubbish inventory system. I’ve left @virginmedia to get away from their ineptitude but it never ends. Will be putting it an official complaint.

  • DazFS DarrenFS 🏳️‍🌈 (@DazFS) reported from Manchester, England

    @virginmedia trying to contact you on the app but keeps closing down saying the you’ll reopen at 7am.

  • greydogphoto Graham Douglas 🇪🇺🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿🐝 (@greydogphoto) reported from Sale, England

    @virginmedia No "chat" options on that link that I could see. Status is showing as having a problem, so it's not my kit. Signal is too poor for me to use phone for chatting, anyway. Let's see if things clear up soon...

  • raymondmailey Raymond Mailey (@raymondmailey) reported from Sale, England

    @virginmedia I am having recurring issues again sending emails through your outgoing mail server. This happened a few weeks ago I was informed it was all sorted. Why am I paying for an atrocious non existent service. Appalling.

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @virginmedia I don’t want anything to do with you, I’m fed up talking to you about this. I called up a couple of weeks ago and spoke to a lady who told me there’s nothing to worry about, the system is updated and I won’t be charged. Yet I’ve just received a text. Beyond poor customer service.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • McmullanFoley Lisa Foley (@McmullanFoley) reported

    @virginmedia Also I can't raise a complaint since we cancelled our account. not one customer service rep has suggested it either. I assumed raising the complaint with them wld be sufficient. But seems they can't even write down the nature of our query.

  • cheryl_annmusic Cheryl-Ann (@cheryl_annmusic) reported

    @virginmedia No not at all. Including three days waiting on WhatsApp. It’s a disgrace. All I want to do is cancel because the customer service is awful

  • shhduff chantelle (@shhduff) reported

    @J1MMYR1DDZ @mikeym366 @virginmedia I didn’t even get the script. I got miserable attitude from the get go. Clearly doesn’t like his job. Soon as I asked to deal with someone who wanted to help me he put the phone down

  • acmtix 𝘼𝙙𝙖𝙢🐰 (@acmtix) reported from Castle Cary, England

    Why do broadband providers give us tech that isn't up to the job? The BT super hub 2 and Virgin media routers are absolutely rubbish and the only way to get a decent service is to buy extra tech to make them work better. I've just answered my own question here haven't I?

  • mizznansea Nancy S (@mizznansea) reported from Aveley, England

    @virginmedia I've been having problems with my phoneline and it is currently dead. An engineer came on Friday but its still not working. Charges have also been appearing on my phone bill for calls I have not made. This has happened twice since November.

  • blargenbody king kong (@blargenbody) reported

    @virginmedia Not really I was promised a phone call within 4 hours from a manager regarding the problem, yet nearly 2 weeks later nothing it's shocking

  • mizznansea Nancy S (@mizznansea) reported from Aveley, England

    @virginmedia I've been having problems with my phoneline and it is currently dead, can't make or receive calls. An engineer came on Friday but its still not working. Charges have been appearing on my phone bill for calls I have not made. This has happened twice since November.

  • Andyhor07625216 Andy horne (@Andyhor07625216) reported

    yet again ...virgin media comes through by cocking up are services ... how do they get away with it .now its a code 602 ..why do we pay £84 month for this ****

  • OverkillZx23_ Will 🐏 (@OverkillZx23_) reported

    Jesus Christ virgin media sucks arse

  • SheBiggs SheelB (@SheBiggs) reported

    Terrible service from @virginmedia @VirginMediaIE. No TV channels 2 evenings running. No explanation when phoned, just fobbed off. Not much service for a large monthly fee.