Virgin Media Outage Report in Northwich, Cheshire West and Chester, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Northwich, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Northwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 15: Problems at Virgin Media
Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Northwich, Cheshire West and Chester, England
The most recent Virgin Media outage reports came from the following cities: Northwich, Warrington, Manchester, Runcorn, Sale, Widnes, Wilmslow, Altrincham, Crewe and Prescot.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester |
Internet | |
| Northwich |
TV | |
| Warrington |
Wi-fi | |
| Manchester |
Total Blackout | |
| Manchester |
Total Blackout | |
| Manchester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Northwich, England
Latest outage, problems and issue reports in Northwich and nearby locations:
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Darren
(@DarrenMoggie66) reported
from
Warrington, England
@virginmedia how can you put my bill up yet new customers can have the same for £30.00 cheaper ,20 years a valued customer but no incentives to renew my contract
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gomez
(@tgomez7) reported
from
Sale, England
@virginmedia I have been trying to cancel my account for over a week now. 5 calls made and still nobody has been able to help me. This is an absolute joke!! Please tell me how I can do this in writing?
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia The text messaging team that says it aims to respond within 4 hours but hasn’t responded to me since 11am yesterday? Basically I have no option now but to sit on hold in a queue for 30+ mins to fix a problem you’ve created by not upgrading me. Your customer service is awful.
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CharlotteJadeDuffy❀
(@XCharlotteJadeX) reported
from
Warrington, England
@virginmedia please can someone help me cancel my contract, I move house in a few weeks and have been trying to get through to you many different ways with no luck for over a month now, I need to sort this ASAP, thanks
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J K P
(@JiriKPinnock) reported
from
Manchester, England
@immihepburn @virginmedia I few for you, same happened to me as well. After 40 mins on the phone , charging me £8 to call customer number, their staff put the phone down on me . TERRIBLE SERVICE
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J K P
(@JiriKPinnock) reported
from
Manchester, England
@virginmedia So me as a customer who don’t know this information, and searches your customer number after you don’t provide your services, been kept 40mins on phone line and then get phone put down from your staff. Brilliant!!!
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Tony Jacobs
(@tonyj01) reported
from
Manchester, England
@DawnBly68 @MartinSLewis @virginmedia They make more money with their present commercial stance - loyalty is NOT valued, the new customer is king. So become a new customer.
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Lyne
(@lynielou72) reported
from
Warrington, England
@virginmedia No these error has been for weeks, they bought a new TV today because they thought that was the problem it isn't and we can't speak to a human being.
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia I get the same result hard wired with Ethernet too. It’s not a wifi issue. Also I’m not sure how wifi would decide to ignore an increase in speed and decide to limit itself to the old speed coincidentally. Someone on your end hasn’t enabled the faster speed to my property.
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J K P
(@JiriKPinnock) reported
from
Manchester, England
@virginmedia That’s different scenario on my bill, why I’m charged to call your Customer Service line
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
Need to cancel my @virginmedia contract as the price is going up but the only way to cancel is by phone, with up to an hour queue time. Brilliant.
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Sarah Cassidy 🐝
(@SarahCassidy) reported
from
Manchester, England
Anyone else who gave their details to track and trace suddenly being spammed with fake email accounts, and bombarded with phone calls from fake VirginMedia/BT claiming broadband speeds are up and down?
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia Hey @virginmedia , can we arrange you to call people back rather than sitting in a queue listening to terrible music and running up mobile bill costs?
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Helen Walsh-ONeill
(@HellsbellsO) reported
from
Widnes, England
@virginmedia hi are tv and phone line are not working can you help WA8 8BS
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Mark ODonnell
(@TheLensman) reported
from
Crewe, England
@virginmedia The number used 01455443469 in the UK. They said they had detected problems on our router & wanted to help. They asked me to enter a web site. Having spent almost 40 years in IT I felt it was wrong. The router does have slow moments but I had not reported it.
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Steve Eades
(@steveeades) reported
from
Runcorn, England
@virginmedia Carried out the tests and internet now working but seems slow. Also there is an error noted on the Samsung set top box?
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Steve Bland
(@blandsteve) reported
from
Knutsford, England
@virginmedia Yes. No issues identified.
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J K P
(@JiriKPinnock) reported
from
Manchester, England
@virginmedia Trying to get some help, on the phone over 30mins. My new bill was overcharged, pls fix it ASAP.
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
Nearly a week after signing up to a new contract with @virginmedia they’ve still not upgraded my speed to what we agreed to. Their Twitter support refuses to acknowledge the issue and my complaint hasn’t been picked up yet. I guess they don’t care once a contract is agreed.
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia There’s no known issues. I shouldn’t have to spend 30 mins on hold trying to get through to you to have an issue corrected that hasn’t been done as part of my contract agreement. Shouldn’t you be able to call customers when you have an agent free who can make outgoing calls?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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martyn notman
(@NFGmart) reported
@virginmedia Yeah the ******* the phone read that spiel too. But if you can provide that service for that price to new customers you can provide it to existing ones too
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Dubby's_Down
(@dubster67) reported
@virginmedia And of course, she then failed to do that so I still have no resolution and am even more disappointed in you
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Time For Change UK
(@TimeForChangeU1) reported
@virginmedia Day before last there has been numerous tickets raised and I was told that day that it is a system wide problem and basically tough it will repaired when it will ge repaired
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martyn notman
(@NFGmart) reported
45 minute arguement with virgin media over why im paying double the price for the basic service.
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martyn notman
(@NFGmart) reported
@virginmedia And you service is uniformly terrible. Anyway ive got the price down. Lets see if you manage to screw direct debits up now
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salon🕊
(@LiLbobroken) reported
@virginmedia My friend is having the same issue…
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Natalie Marshman
(@NatalieMarshman) reported
@virginmedia We have tv with sky but internet & phone with u. They were asking me to download an app called team reviewer quick support.
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John Brannen
(@JohnBrannen55) reported
@virginmedia my 93yr old Mothers phone line was out of action for 12days. It came back on Tuesday only to go off again today. Text says fault is fixed but she has no connection. Her emergency alarm System is linked to her line leaving her very vulnerable. Sick of calling virgin
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Ant B
(@Origiiiiii) reported
@virginmedia your broadband is awful. Horrendous at the best of times but it’s been down for 2 days. I’ve now received 9 emails telling me the issue is resolved (it hasn’t been) the only difference is I can no longer register loss of service.
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MartyFGC
(@Poles72) reported
@virginmedia service gets worse rather than better