Virgin Media Outage Report in Northwich, Cheshire West and Chester, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Northwich, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Northwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 09: Problems at Virgin Media
Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Northwich, Cheshire West and Chester, England
The most recent Virgin Media outage reports came from the following cities: Manchester, Warrington, Sale, Wilmslow, Altrincham, Widnes, Runcorn, Crewe and Prescot.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester |
Internet | |
| Manchester |
Internet | |
| Manchester |
Phone | |
| Manchester |
Internet | |
| Warrington |
Internet | |
| Manchester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Northwich, England
Latest outage, problems and issue reports in Northwich and nearby locations:
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Ben Morley
(@Benmorley23) reported
from
Warrington, England
@virginmedia You replying like this is extremely poor customer service. You are insinuating I have been disconnected when I simply want cancel my account. **** it I’ll cancel the direct debit and just leave the country. @Ofcom
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David Monaghan
(@Dave_mona) reported
from
Manchester, England
@virginmedia I raised a complaint and the response was due to the package I was put on the PS4 wasn’t available. I just can’t understand how it’s now my fault I specified I wanted the PS4 it was the main reason for signing up.
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Dave McCormack
(@davemc_exile) reported
from
Warrington, England
@virginmedia your customer service borders on awful all morning trying to sort tv packages out and still none the wiser
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James Mayo
(@JamesMayo_) reported
from
Manchester, England
No data on my phone and ******* @virginmedia internet has been down all morning 🤬
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Ana Stewart
(@withloveanax) reported
from
Sale, England
Imagine @virginmedia fitting your WiFi and the engineer hits a gas pipe. Then @BritishGas arrives to fix the gas pipe and hits a water pipe. Imagine having to chase VM to speak to a supervisor and still 4 days later no call back! Shocking!
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Dave McCormack
(@davemc_exile) reported
from
Warrington, England
Really frustrated with @virginmedia customer service - or lack of customer service can’t give us the correct information, 4 calls and been put on hold for 13 minutes with out being told why - @SkyUK are you any better might give you a call
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Ian
(@Mancman10) reported
from
Manchester, England
@virginmedia Hello please can you help as my remote control for my TV box has a button that is not now working so i need a new one but have forgotten the account password so i can't get through to anyone on the phone by dialing 150, please can you help me, thanks,regards Ian
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Ben Morley
(@Benmorley23) reported
from
Warrington, England
@virginmedia @Ofcom I now have a recording of the last advisor who I spoken to... terrible terrible service and I will not ever return to @virginmedia. What a waste after 20 years of being with you. What a shame, I will send the recording to @ofcom and cancel the direct debit 👍🏻
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Dave McCormack
(@davemc_exile) reported
from
Warrington, England
@virginmedia We are talking to them and not to be disrespectful but they are clueless. All you care about is getting the contract signed then tough for the future - it is a shocking way to do business and I work in sales and would get sacked for the way to treat existing clients
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David Monaghan
(@Dave_mona) reported
from
Manchester, England
@virginmedia I was told that due to the error nothing could be done and I won’t be receiving my PS4 I now have to disappoint my two young boys when they get in from school. Not a great service I must admit.
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James Mayo
(@JamesMayo_) reported
from
Manchester, England
@virginmedia Yes I have, also reset it a few times and it’s still been down for a few hours now
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Dave McCormack
(@davemc_exile) reported
from
Warrington, England
@virginmedia I will certainly do this sorry but absolutely shocking customer service strongly thinking about moving now
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Ana Stewart
(@withloveanax) reported
from
Sale, England
@virginmedia A complaint has been logged but I still have not received a call from a supervisor. I have not been assured what compensation we will be given due to this chaotic mess!!!
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ourfloridaadventures
(@JennaAndKyle) reported
from
Manchester, England
@virginmedia No we’ve been using it for years and it’s been fine. We’ve turned the box off & on to see if that would help but nothing
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Ben Morley
(@Benmorley23) reported
from
Warrington, England
2nd attempt to cancel my account and @virginmedia hang up again. I requested to raise a complaint and they hang up! @Ofcom will be contacted. (Seen as you’re not allowing a consumer to raise a complaint)
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Buttery Keith
(@75jacko) reported
from
Runcorn, England
Superfast broadband you say @virginmedia but no connection for virtually the past 2 days in the WA7 area. Each time a time is set for fix estimate it changes by an hour or even more, last night extended from 11pm to 8am and now saying 10.05am. Not good enough!!!! #shambles
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Alison Birchall
(@Alisonbirchall4) reported
from
Warrington, England
@virginmedia and I can’t get on the service status page either!
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ourfloridaadventures
(@JennaAndKyle) reported
from
Manchester, England
@Aaronjgriffiths @virginmedia How annoying is it 🙈 mines still not working I don’t know what else to do
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James Mayo
(@JamesMayo_) reported
from
Manchester, England
@virginmedia Doesn’t say their is any problems with the internet no, and no I’m with EE
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Ana Stewart
(@withloveanax) reported
from
Sale, England
@virginmedia is the absolute worst! Still no call from a supervisor regarding the mess their engineers made on my property and no compenstation given, 4 weeks later still waiting... say no to virgin media guys
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ben Snowden
(@BS75Photo) reported
@virginmedia is there a problem in Morley Leeds for connection? 😫
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Libby
(@LollyPopLotus) reported
Started conversation with Virgin Media at 09:40. Was transferred to retentions 2 hours ago. Still waiting for them to respond. Not their fault - busy and tech issues. But my god is it frustrating (for them as well, I imagine) - ok, whiny tweet over 👍🏻
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Giles Stoakley
(@GilesStoakley) reported
@virginmedia once again this is the most terrible customer retention. As a long standing customer you are now asking me to pay £250 per year more than a new customer for the same service. I am baffled and disappointed by this policy. #broadband
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Ffy S ❤️🏴❤️🐘
(@FfyX) reported
@virginmedia Why am I now being told I’ll be sent a LETTER to change my password?? I answered the sec Qs correctly but now a letter will take 5 days. Why can’t I do this online, like all other password changes? Is it a delay tactic? Cancel my contract NOW, as requested.
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Scott Robertson
(@Scotteboy75) reported
@virginmedia Issue is there’s been no one here to even check as I’m working from home.
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Matt Burnard
(@MattBurnard1979) reported
@Lordlinley @virginmedia Cowboys mate I just had them on the phone and the service they provide is shocking
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Harriet Sutherland
(@Harriet_MCR) reported
@virginmedia The customer care team are not helping the customer or showing any care. Who do we speak to about Virgin's awful service and terrible actions to a vulnerable person? Is there anyone who can cancel the package without charge and put this right? Customer care cannot.
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Louise
(@Louise63544316) reported
@virginmedia and before ask there are no known problems but when I check my status it says there is an issue, to check back in 23hrs and you will book an engineer!
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CRON1N
(@CRON1N_) reported
@virginmedia Nope no fault reference just that they would log the complaint and fault. Still terrible today and affecting working from home.
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Mike Walker
(@MikeWalker2012) reported
from
Poole, England
Just had to put a 2nd call into @virginmedia this afternoon to sort out the problem they caused from this mornings call to them, which was to attempt to sort out issues from a previous call to them 🤬 New TV aerial installed next week and once @CityFibre are running, VM are gone!