Virgin Media Outage Report in Newcastle-under-Lyme District, Staffordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newcastle-under-Lyme District, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle-under-Lyme District and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Newcastle-under-Lyme District, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent.
| City | Problem Type | Report Time |
|---|---|---|
 Stoke-on-Trent |
Total Blackout | |
| Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
Wi-fi | |
| Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newcastle-under-Lyme District, England
Latest outage, problems and issue reports in Newcastle-under-Lyme District and nearby locations:
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Santa Sime 🎅🏻🎄
(@FowldsSimon) reported
from
Stoke-on-Trent, England
@virginmedia why was I not informed of changes to my package. I’ve got the full house package which included kids tv. Name changed to maxit and now no kids Tv. Thank god we have amazon and Netflix which has kids stuff on. Don’t watch either on Virgin as it’s so slow.
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Andy Picken
(@andyvic7) reported
from
Stoke-on-Trent, England
@virginmedia I’m sick of resetting that hub it’s supposed to be 100mb fibre I had less trouble with my dial up! Do you supply boosters as you can take it out before I spend money to make up for your awful service
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Les Chaplin
(@LesChaplin) reported
from
Stoke-on-Trent, England
@McGiff @virginmedia I am having exactly the same problem over roaming charges for a country I’ve not been anywhere near a, appalling service and been told tough pay or they take me to court! At my wits end!
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Shaun Mountain
(@Mountain1863) reported
from
Biddulph, England
@virginmedia Not even a DM asking for contact details to discuss further @Ofcom & @CISASUK have been informed and will be supporting with furthering my complaint. Hopefully my followers will see these tweets and avoid your black Friday sales 👌👍 even if only one person avoids the #scammers
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Les Chaplin
(@LesChaplin) reported
from
Stoke-on-Trent, England
@virginmedia I am not stupid I get that! However, the text I received said welcome to Greece you can use your phone exactly the same as if in the uk so I had absolutely no reason to switch roaming off when I never left the resort. I have kept the texts which state exactly that
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Denise Powell
(@PPowellfamily) reported
from
Barlaston, England
@virginmedia 2 houses in the same street no Internet or broadband. Your call centre claims the fault to be in my home. #3rd class service
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Andy Welsh 🍕
(@imandywelsh) reported
from
Stoke-on-Trent, England
@virginmedia Don't worry you're rep is long gone! It was just the worst timing to rock up & block our extremely tight side road 👌🏻
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David Knight
(@Knightfight7) reported
from
Stoke-on-Trent, England
@virginmedia Didn’t think your service could get worse.Wifi is now completely unusable.Getting 3mb wired into a Xbox one.Still got considerable amount of tv channels not working.All for £100 per month.What an absolute disgrace
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Will Hook
(@williamtm) reported
from
Crewe, England
@serenium @virginmedia Lots of ISPs don’t support it, not just VM.
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Alee
(@AleeOwnzz) reported
from
Stoke-on-Trent, England
@toastwiz @virginmedia Gotta be a pretty big issue to take 10 days Jesus
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𝕸𝖆𝖙𝖙🏳️🌈
(@mbusby993) reported
from
Mow Cop, England
Hey @virginmedia, please install fibre lines in Mow Cop (ST7) so I can get rid of PlusNet. Had to change from Virgin Broadband when we moved, and I never had a single issue. Sick of PlusNet outages now.
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Joel Womsley
(@SoManyJoels) reported
from
Newcastle-under-Lyme District, England
Hey @virginmedia wifi has been down for 12 hours box has been reset several times, any idea what the problem is : ST5 postcode
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bazza baz
(@demonbaz666) reported
from
Stoke-on-Trent, England
Internet is shit will be streaming sum time tonight fking virgin media r shit
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Anthony Hibbs
(@HibbsA) reported
from
Newcastle-under-Lyme District, England
@Paulout @BT @virginmedia I can’t believe how bad BT have been over this. Advisors just seem to want to keep you talking even after taking 20+ mins to get through and then do nothing for you. Proper fed up 🙁
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Julie Podet
(@JuPo71) reported
from
Biddulph, England
@virginmedia very disappointed with your level of service to an elderly disabled customer. Drafting a complaint that will be with your shortly.
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James O'Hara
(@jamesjohara) reported
from
Newcastle-under-Lyme District, England
Er....@virginmedia it's not working!
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Les Chaplin
(@LesChaplin) reported
from
Stoke-on-Trent, England
@virginmedia Yes absolutely, soon as we landed I got the message saying I was in Greece and could use my mobile exactly the same as in the UK. At no point did it say to check for other countries in case they stole my network! I had been on the same network all week from 26th August
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Julie Podet
(@JuPo71) reported
from
Crewe, England
@virginmedia It took over 50 mins to get through to receive no relevant assistance or guidance. However no problem in taking the DD of £100 every month !!
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David Knight
(@Knightfight7) reported
from
Stoke-on-Trent, England
@virginmedia £100 per month for WiFi that is virtually unusable and tv where five of my paid sports channels and three movie channels are unwatchable.Shocking service
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Julie Podet
(@JuPo71) reported
from
Biddulph, England
@virginmedia your service is very poor for older people. Almost an hour and still not resolved my mum’s issues!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Peter Thomas
(@PeterTo24241625) reported
@virginmedia I ordered a 5 m extension lead for my phone to router as landline service is ending .I phoned up this morning to confirm its delivery I was told it was being delivered today .The cable extension did not arrive I just received the fibre phone adaptor which I already have
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Auntie Social
(@auntiesocial73) reported
@virginmedia hi, we lost TV and broadband earlier and now it's back our remote control isn't working. Any ideas what we can do to fix this?
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Blockchainchin
(@blockchainchin) reported
@MrLamiofficial That’s great please tell me how you managed this as I have been chasing @virginmedia for over 2 years for the £295.59 they owe me but still nothing not even a reply to my complaint they just give you a ref number and forget about it when you call they pass you around in circles
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Simon Froggatt
(@FroggattSimon) reported
@virginmedia You can try but I’ve already contacted the regulator and will be contacting CEO office tomorrow. Leaving 80 year people with no service for 2 weeks is unacceptable
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sara round
(@SaraNround) reported
@virginmedia surprise surprise or maybe not such a surprise…no landline…reduced tv services, cut off twice when seeking help….after months of issues, engineer visits, new hub and multiple complaints I’m still paying for a service you are failing to provide
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Blockchainchin
(@blockchainchin) reported
@virginmedia Who can I speak to regarding the money you’ve owed me for over two years now. Tried logging complaint just got ref number and no reply Customer services haven’t helped and it’s getting to the point where I may have to seek legal support for this issue if not resolved
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josh
(@mr_billinge) reported
@virginmedia Where is the company statement admitting there is a problem in NW England and you are working hard to resolve it whatever it takes. U must be sick to the back teeth of irate customers tweeting fury and frustration at the service and the negative publicity the tweets will gain u
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Ger Hayes.
(@GerardH93400488) reported
@LaurenceTheBird Virgin media close to being as bad as rte now.
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Jill Carr
(@bramptonowl) reported
@virginmedia @TheBHF @O2 Very disappointed with Customer Services-making promises that are not fulfilled and now being ignored on WhatsApp. As a long standing customer I am not happy-not getting the service I am paying for.
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Sarky Puppy
(@SnakeDo11871263) reported
@graemefowler @virginmedia Yep. Virgin customer service is appalling.