Virgin Media Outage Report in Newcastle-under-Lyme District, Staffordshire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newcastle-under-Lyme District, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle-under-Lyme District and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 03: Problems at Virgin Media
Virgin Media is having issues since 05:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Newcastle-under-Lyme District, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent and Crewe.
| City | Problem Type | Report Time |
|---|---|---|
 Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
Internet | |
| Crewe |
Internet | |
| Stoke-on-Trent |
||
| Stoke-on-Trent |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newcastle-under-Lyme District, England
Latest outage, problems and issue reports in Newcastle-under-Lyme District and nearby locations:
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Tiny Tog
(@Tiny_Tog) reported
from
Stoke-on-Trent, England
Great customer services at @virginmedia this morning.Waited 28mins for phone to be answered then to be given a phone number that says there’s no issues. F1 starts in less than an hour #lookingfornewprovider
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💻gremlins r us💻
(@PlumbousSkin) reported
from
Stoke-on-Trent, England
@virginmedia I experience this problem all the time. Our phones dont connect, our internet randomly drops out, this isnt a new problem. Just a frustrating one. Everytime we 'monitor it for a week then check back' nothing is ever fixed. Its just a bad service in general.
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Adam Bocca
(@adam_bocca) reported
from
Stoke-on-Trent, England
@Virgin_Victoria @virginmedia 1hr and 10mins later after speaking with CS they have confirmed that they cannot help me with my matter and a ticket has been raised which VM will be in touch with me by SMS within 5 working days. CS loved talking too me when I signed up a month ago. #virginmedia
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sean cosgrove
(@mymodlifecrisis) reported
from
Congleton, England
So @virginmedia don’t understand my 78 year old deaf father cannot call them. They call me as asked out of the blue and tell me they can’t fix the broadband problem, they WONT send an engineer out and I’m getting upset because I’m not hearing what I want. They got that right x
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💻gremlins r us💻
(@PlumbousSkin) reported
from
Stoke-on-Trent, England
@virginmedia Weve had an engineer out, he replaced our router then buggered off. The problems kept happening even with a new router.. its been months of calling & faffing around trying to get this problem fixed & still nothing, its a joke.
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Tiny Tog
(@Tiny_Tog) reported
from
Stoke-on-Trent, England
Still no tv or broadband. Rang again 24mins to answer to be told id be without service til Tuesday/Wednesday, when a new hub could be delivered #virginmedia #nothappy #lookingfornewprovider
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Adam Bocca
(@adam_bocca) reported
from
Stoke-on-Trent, England
@virginmedia I signed up and got my install on Saturday the 2nd. I was trying to login to my account via the App and through a webpage with me not hearing anything regarding my first billing process And it's not letting me do so I just get an error message saying that my user does not exist.
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Matt
(@shent) reported
from
Stoke-on-Trent, England
@virginmedia Unfortunately not, I even gave two phone numbers and an email, just want to know if there is an issue local to me or if it’s a network issue, I can deal with downtime but drop outs and high latency really are frustrating, can’t really have another half a day off work...
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sean cosgrove
(@mymodlifecrisis) reported
from
Congleton, England
@virginmedia I’ll cancel the contract and they will soon be on the phone with threats. Bring it on. I’m ready for you
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Andrea Day
(@Andreaeday) reported
from
Biddulph, England
@virginmedia 2/2 when modem mode was suggest I was just told it “turns off WiFi” - no help on how to fix. VPN is common from domestic WiFi - you should be clear and transparent to customers that you don’t support rather than charging for gadget rescue for something that can’t be fixed.
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sean cosgrove
(@mymodlifecrisis) reported
from
Mow Cop, England
@soundoftheatom @dec1878 Don’t go to @virginmedia My 78 dads doesn’t work or his broadband. He is deaf and can’t talk to them on the phone but they won’t send an engineer out. Happy to take his money though. They’ll sit up when I cancel it tomorrow
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Tiny Tog
(@Tiny_Tog) reported
from
Stoke-on-Trent, England
@virginmedia @virginmedia I’m glad it sorted itself out as the customer service woman said id need a new hub which she said she’d order and would arrive Tuesday (6/8/19). Which it hasn’t. I’m glad I didn’t need it #virginmedia
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Andrea Day
(@Andreaeday) reported
from
Biddulph, England
@virginmedia Just also discovered that even though I was told I wouldnt pay for gadget rescue & then I was charged in error. Called last weekend to sort and was told it was sorted, I’ve just been credited £5 rather than the £20 paid for initial set up. I am SO tired of this. Please fix it.
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Iwan Evans
(@iwanevans) reported
from
Congleton, England
@virginmedia Almost like you didn't read my original message... Your stock answer STILL doesn't ring true, just repeating the phrase I quoted in my original message to me again doesn't help one little bit
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Andrea Day
(@Andreaeday) reported
from
Biddulph, England
@virginmedia <sigh> suppose I really shouldn’t have thought that you would provide a good customer service experience based on my experience of my recent dealings. Sad; Virgin Media used to be pretty awesome. Disappointed.
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Matt
(@shent) reported
from
Stoke-on-Trent, England
@virginmedia hey guys lost complete internet service in ST3 area, router states: Provisioning state: Offline and internet (Access Denied) 😔
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sean cosgrove
(@mymodlifecrisis) reported
from
Congleton, England
@virginmedia apparently I have to be at my dads house. Well that would be a long shot as I live 20 miles away and have to work. So they WONT help a 78 year old deaf man. Richard Branson. You’ll be 78 one day and no ****** will help you.
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cara
(@PeachyBeechy) reported
from
Stoke-on-Trent, England
@virginmedia shocked and appalled by the rude and aggressive manner of one of your agents just now during an unsolicited sales call.
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Neil evans EVO
(@neilevo18781967) reported
from
Stoke-on-Trent, England
@virginmedia It was with regards to my services.. When I phoned about it the lack of professionalism was horrendous.. When I mentioned the lack of professionalism I was basically told what is your problem. Awful really
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Matt
(@shent) reported
from
Stoke-on-Trent, England
@virginmedia how is the admin panel so slow on the hub 3.0, it’s actually terrible and has been since release 😒 I can’t even access my DHCP settings
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lynden Mulby
(@LMulby) reported
@virginmedia my broadbands been playing up the past couple of days and has now fully gone down…what’s going on?
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Leahanne Haworth
(@LeaMichelle1982) reported
@Prefect_Timing @virginmedia Same here. They used to be so good and my broadband has been shocking this past few weeks. I’m so fed up of them. Gone down twice within the last hour. #betterconnected are u kidding?
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Leahanne Haworth
(@LeaMichelle1982) reported
@virginmedia I’m on the verge of cancelling my contract with u. The past few weeks and even now my broadband is down yet again. I’m paying u £48 a month for what? I can’t even call u because it’s not a free number. U used to be brilliant. Now u are incompetent
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Lodge Cafe
(@LodgeCafe1) reported
@virginmedia Also, due to VM Business Broadband lack of customer service, 3 months ago my company lost a contratct worth over £4000 as, in the the customer's words, "the internet was not reliable enough"! Calls were made over many weeks and when it was too late, the router was deemed faulty!
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Dylan :) | Ozzy’s wife💍
(@aqua_625x) reported
@virginmedia hello richard, fix my wifi please i want to play a game xoxoxoxoxo
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fubar_vapez
(@Stewpurdy) reported
@virginmedia full total loss of all services again!!!! And again having to use my own mobile data to report the problem. 😡😡😡
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Shrubzy
(@shrubzywubzy) reported
@HarleyTBSYT @Thafnine @virginmedia Isp or mobile service?
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Kasami // kasami#5849 | @ksk@wetdry.world
(@kasamikona) reported
Wish Virgin Media and/or Arris would like, do something about the Puma chipset issue for existing customers. Even with my hub3 on a supposedly fixed firmware I'm still seeing the characteristic lag spikes and reboots. Not an overheating issue.
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Peterbleddyn
(@Waterlooville10) reported
@virginmedia 24 hours now without Internet what a load of shite. Never recommending you service
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Cameron Moore
(@Cameron48222321) reported
@virginmedia can i just tell you VIRGIN MEDIA is the worst wifi provider in the uk Absolutely ******* awful my data works better than your ****** wifi