Virgin Media

Virgin Media Outage Report in Newcastle-under-Lyme District, Staffordshire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newcastle-under-Lyme District, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle-under-Lyme District and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Newcastle-under-Lyme District, Staffordshire, England 10/30/2025 18:00

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (41%)

    Internet (41%)

  2. TV (35%)

    TV (35%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Newcastle-under-Lyme District, Staffordshire, England

The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent.

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City Problem Type Report Time
United KingdomStoke-on-Trent E-mail
United KingdomStoke-on-Trent TV
United KingdomStoke-on-Trent Internet
United KingdomStoke-on-Trent Wi-fi
United KingdomStoke-on-Trent Internet
United KingdomStoke-on-Trent Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newcastle-under-Lyme District, England

Latest outage, problems and issue reports in Newcastle-under-Lyme District and nearby locations:

  • cajriley51 Jacqui Riley (@cajriley51) reported from Stoke-on-Trent, England

    @virginmedia Is anyone answering your phones???!!!!!!. I've been hanging on for 35 minutes. Disgusting customer service.

  • demonbaz666 bazza baz (@demonbaz666) reported from Stoke-on-Trent, England

    No stream at the minute guys has virgin media has gone down more than my girlfriend 🙁🙁hopefully I will get on later guys.

  • richiechuff Richie Knight (@richiechuff) reported from Stoke-on-Trent, England

    @virginmedia You don’t see chuff all in stoke because of how **** your service as become constant buffering issues now for months How do we claim refunds for loss of service

  • marcalmond7 Marc Almond (@marcalmond7) reported from Stoke-on-Trent, England

    @TheHammer180 @virginmedia Best thing to do is give your 30 days notice to cancel and they will call you directly with an offer! Happened to me twice now!

  • Ohrate_Tri Chris Walton (@Ohrate_Tri) reported from Stoke-on-Trent, England

    @virginmedia how do I organise a home move service. I’ve been on hold on the online chat since yesterday teatime. No one is answering or speaking to me in there.

  • iMeyrick Meyrick (@iMeyrick) reported from Stoke-on-Trent, England

    @zebadee1985 @virginmedia Virgin Media, fastest speeds but slowest customer service. It’s a massive shame, it really lets them down.

  • CJMontford Connor / MN (@CJMontford) reported from Newcastle-under-Lyme District, England

    Virgin Media is DOG AWFUL

  • Rocketman_86 Rocketman_86 (@Rocketman_86) reported from Stoke-on-Trent, England

    @virginmedia Yes. No human tone. No customer service. The usual have you tried changing the batteries in your phone, could it be your handset etc ( they bought new ones 6/7 week ago thinking it was them) may be they should ask Virgin Media to reimburse them

  • andyvic7 Andy Picken (@andyvic7) reported from Stoke-on-Trent, England

    @drummerwhitey @northernsky67 @virginmedia Steve it was a last resort for me but other avenues were fruitless, I ended up getting a visit from an engineer , a booster and a reduction in my tariff after I told them I’d leave , normal customer service is dreadful, keep on pushing them

  • Turnerandhooch turnerandhooch® (@Turnerandhooch) reported from Newcastle-under-Lyme District, England

    @virginmedia Still no reply , direct debit now cancelled migjt@get a phone call now . Useless organisation never again

  • VickersDavid David Vickers (@VickersDavid) reported from Acton, England

    @virginmedia Help ! How do I cancel my contract? When I call u it says to do it on line, when I go on line it says to call #stuck

  • cajriley51 Jacqui Riley (@cajriley51) reported from Stoke-on-Trent, England

    @virginmedia I have been trying to sort out the issue off my password not working and the internet dropping out for over a week. I am getting passed around in circles. Please can you tell me how much notice I need give to leave and also give me an email for complaints please

  • cajriley51 Jacqui Riley (@cajriley51) reported from Stoke-on-Trent, England

    @virginmedia Why cant someone just ring me so I can actually explain what the problem is. When I try and light in it does not recognize my mothers maiden name and I'm sure I have got that right so then I cant get any further

  • TheLensman Mark ODonnell (@TheLensman) reported from Newcastle-under-Lyme District, England

    @virginmedia It might be best if you send a DM - we had a phone call from people who said they were virgin support. We have a phone number but the call felt wrong

  • cajriley51 Jacqui Riley (@cajriley51) reported from Stoke-on-Trent, England

    @virginmedia Sorry doesn't fix the problem

  • TheLensman Mark ODonnell (@TheLensman) reported from Crewe, England

    @virginmedia The number used 01455443469 in the UK. They said they had detected problems on our router & wanted to help. They asked me to enter a web site. Having spent almost 40 years in IT I felt it was wrong. The router does have slow moments but I had not reported it.

  • Rocketman_86 Rocketman_86 (@Rocketman_86) reported from Stoke-on-Trent, England

    @virginmedia Your a tech company and doesn't have an email address. Your live chat is laughable and waiting times on the phones is silly. Trying log into the account - forget password the username doesn't exist. The self help is insulting intelligence is the ringer switched on for instance

  • VickersDavid David Vickers (@VickersDavid) reported from Acton, England

    @virginmedia Help !!! How do I cancel my contract? On line it says to ring you and when you ring it says to go on line. If I call to try and speak to anyone at all, there is simply no answer, no matter how long you hold for. #stuck #customerservice? @richardbranson @MartinSLewis

  • princessandtoad Lady Gray (@princessandtoad) reported from Newcastle-under-Lyme District, England

    @StaffordTownUK @virginmedia It’s virgin media..... same reason I left..... my speed was awful

  • PeachyBeechy cara (@PeachyBeechy) reported from Stoke-on-Trent, England

    @virginmedia is there an issue with the internet service in ST4 Stoke on Trent?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • suzyliha susan Cummings (@suzyliha) reported

    @virginmedia Well here we are 24 hours later and still no working landline. Don't bother asking how you can resolve the issue, we will find dad another service provider. He won't be paying this month's bill.

  • SophiaTruee 💙Miss Sophia Truee💙 (@SophiaTruee) reported

    @GoddessSandraD Unfortunately the only problem here is Virgin Media!

  • bigbluemailer Bluemailer (@bigbluemailer) reported

    Rugby on Amazon is terrible, freeze frame stop start, probably because my 100Mbps Virgin broadband is only delivering 23Mbps as per usual. @virginmedia sort it out, it's been crap for weeks and your customer service are just trained to fob off.

  • MarJamming Martin James (@MarJamming) reported

    Weak signal 2 ******* feet away from a @virginmedia router, useless ******* company! Upgrades about a month ago? Or should I say downgrades cos their tech team are so far beyond crap they actually make Sky employees look amazingly good - and that's literally impossible!!

  • playpet1 playpet (@playpet1) reported

    @virginmedia @Ed6114 Virgin arent sorry Ed, Virgin are well aware of this problem and the service team have 14 days to fix mine and told me my service was acceptable look at all my posts on virgin and the date, I am waiting for them to send collections to me and I’m suing them for their service

  • PeterShCampbell Peter Campbell (@PeterShCampbell) reported

    @virginmedia wifi not working. Tried calling customer service but said it was closed despite being within opening times. Is there another way to contact regarding wifi?

  • paula_reith paula reith (@paula_reith) reported

    @virginmedia hi my daughter pays for virgin media we have moved house and are awaiting for it to be put in on 17 th of November was meant to have someone out to our property for pre install on Thursday no one came now it says my daughter not a customer whats going on

  • Floydoggs Floydoggs (@Floydoggs) reported

    @virginmedia Over 4 hours now with no internet. Cant talk to a human being about it. Terri triage bot has had me on hold now for nearly 2 hours. Pathetic service from @virginmedia

  • Khushhii360 -khushh (@Khushhii360) reported

    Unreliable Wi-Fi! Even on the weekends @virginmedia, can you help?

  • Floydoggs Floydoggs (@Floydoggs) reported

    @Tommy_1972 @virginmedia Definitely down here. It shows up on their service status page. Decided to stay in for a change and netflix binge instead and this happens 🤬