Virgin Media Outage Report in Newcastle-under-Lyme District, Staffordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newcastle-under-Lyme District, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle-under-Lyme District and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 20: Problems at Virgin Media
Virgin Media is having issues since 06:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (3%)
Live Outage Map Near Newcastle-under-Lyme District, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent, Crewe and Congleton.
| City | Problem Type | Report Time |
|---|---|---|
 Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
Wi-fi | |
| Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
Total Blackout | |
| Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newcastle-under-Lyme District, England
Latest outage, problems and issue reports in Newcastle-under-Lyme District and nearby locations:
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💻gremlins r us💻
(@PlumbousSkin) reported
from
Stoke-on-Trent, England
Oh shit my bad, @virginmedia 's having problems again... what a surprise..
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Iwan Evans
(@iwanevans) reported
from
Congleton, England
@virginmedia Almost like you didn't read my original message... Your stock answer STILL doesn't ring true, just repeating the phrase I quoted in my original message to me again doesn't help one little bit
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Adam Bocca
(@adam_bocca) reported
from
Stoke-on-Trent, England
@Virgin_Victoria @virginmedia 1hr and 10mins later after speaking with CS they have confirmed that they cannot help me with my matter and a ticket has been raised which VM will be in touch with me by SMS within 5 working days. CS loved talking too me when I signed up a month ago. #virginmedia
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Matt
(@shent) reported
from
Stoke-on-Trent, England
@virginmedia Unfortunately not, I even gave two phone numbers and an email, just want to know if there is an issue local to me or if it’s a network issue, I can deal with downtime but drop outs and high latency really are frustrating, can’t really have another half a day off work...
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Adam Bocca
(@adam_bocca) reported
from
Stoke-on-Trent, England
@virginmedia I signed up and got my install on Saturday the 2nd. I was trying to login to my account via the App and through a webpage with me not hearing anything regarding my first billing process And it's not letting me do so I just get an error message saying that my user does not exist.
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sean cosgrove
(@mymodlifecrisis) reported
from
Mow Cop, England
@soundoftheatom @dec1878 Don’t go to @virginmedia My 78 dads doesn’t work or his broadband. He is deaf and can’t talk to them on the phone but they won’t send an engineer out. Happy to take his money though. They’ll sit up when I cancel it tomorrow
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sean cosgrove
(@mymodlifecrisis) reported
from
Congleton, England
@virginmedia I’ll cancel the contract and they will soon be on the phone with threats. Bring it on. I’m ready for you
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sean cosgrove
(@mymodlifecrisis) reported
from
Congleton, England
@virginmedia apparently I have to be at my dads house. Well that would be a long shot as I live 20 miles away and have to work. So they WONT help a 78 year old deaf man. Richard Branson. You’ll be 78 one day and no ****** will help you.
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cara
(@PeachyBeechy) reported
from
Stoke-on-Trent, England
@virginmedia shocked and appalled by the rude and aggressive manner of one of your agents just now during an unsolicited sales call.
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Matt
(@shent) reported
from
Stoke-on-Trent, England
@virginmedia hey guys lost complete internet service in ST3 area, router states: Provisioning state: Offline and internet (Access Denied) 😔
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sean cosgrove
(@mymodlifecrisis) reported
from
Congleton, England
So @virginmedia don’t understand my 78 year old deaf father cannot call them. They call me as asked out of the blue and tell me they can’t fix the broadband problem, they WONT send an engineer out and I’m getting upset because I’m not hearing what I want. They got that right x
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💻gremlins r us💻
(@PlumbousSkin) reported
from
Stoke-on-Trent, England
@virginmedia Weve had an engineer out, he replaced our router then buggered off. The problems kept happening even with a new router.. its been months of calling & faffing around trying to get this problem fixed & still nothing, its a joke.
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Matt
(@shent) reported
from
Stoke-on-Trent, England
@virginmedia how is the admin panel so slow on the hub 3.0, it’s actually terrible and has been since release 😒 I can’t even access my DHCP settings
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💻gremlins r us💻
(@PlumbousSkin) reported
from
Stoke-on-Trent, England
@virginmedia damn i get its 2am but your internet is Shit. If it wasnt for student accomodation you can bet your ass I'd have changed provider by now..
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Andrea Day
(@Andreaeday) reported
from
Biddulph, England
@virginmedia Just also discovered that even though I was told I wouldnt pay for gadget rescue & then I was charged in error. Called last weekend to sort and was told it was sorted, I’ve just been credited £5 rather than the £20 paid for initial set up. I am SO tired of this. Please fix it.
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💻gremlins r us💻
(@PlumbousSkin) reported
from
Stoke-on-Trent, England
@virginmedia I experience this problem all the time. Our phones dont connect, our internet randomly drops out, this isnt a new problem. Just a frustrating one. Everytime we 'monitor it for a week then check back' nothing is ever fixed. Its just a bad service in general.
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Neil evans EVO
(@neilevo18781967) reported
from
Stoke-on-Trent, England
@virginmedia It was with regards to my services.. When I phoned about it the lack of professionalism was horrendous.. When I mentioned the lack of professionalism I was basically told what is your problem. Awful really
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Tiny Tog
(@Tiny_Tog) reported
from
Stoke-on-Trent, England
Great customer services at @virginmedia this morning.Waited 28mins for phone to be answered then to be given a phone number that says there’s no issues. F1 starts in less than an hour #lookingfornewprovider
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Andrea Day
(@Andreaeday) reported
from
Biddulph, England
@virginmedia <sigh> suppose I really shouldn’t have thought that you would provide a good customer service experience based on my experience of my recent dealings. Sad; Virgin Media used to be pretty awesome. Disappointed.
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Andrea Day
(@Andreaeday) reported
from
Biddulph, England
@virginmedia 2/2 when modem mode was suggest I was just told it “turns off WiFi” - no help on how to fix. VPN is common from domestic WiFi - you should be clear and transparent to customers that you don’t support rather than charging for gadget rescue for something that can’t be fixed.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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James Kent
(@JamesKent06) reported
@virginmedia My Internet keeps dropping out. Every time it does I have to reconnect all my tech. I don't know why I'm paying so much for such bad service. So frustrating!
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Denis
(@PresBastards) reported
@virginmedia Just to to wait 5 working days. Which means next Friday. Which means I can't login to work for a week. Which obviously has ramifications. It's a joke.
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Philippa Lyles
(@philippa488) reported
@virginmedia why is my service down 🤬🤬
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Sam 💙
(@FickleFish) reported
@virginmedia my outside brown box has a missing cover. Can you help?
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Sarah Jane Palmer
(@nurse_palmer) reported
@virginmedia Still not working
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✨
(@kal__x) reported
@Rohdza @virginmedia THEY ARE SO RUBBISH IVE RAISED A COMPLAINT BEFORE AND THEY SENT ME A LETTER SAYING THEY TRIED TO PHONE ME AND FOBBED THE MATTER OFF AND CLOSED THE COMPLAINT LOL ABSOLUTELY USELESS AND CRAP SERVICE
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Nadja von Massow 💚🌎 #FBPE
(@nadworks) reported
@rchatley @virginmedia Yes, there’s an issue. But no idea why they don’t bother updating this on their website.
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Richard Williams
(@Richardw9427) reported
@virginmedia It says by the 14th - 2 days from now. That seems like an awful long time to wait, and a long time for people to be burning through mobile data (if they can afford it). If there's any way it can be flagged as urgent that would be appreciated. Seems like the whole area is down
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Kevin Kerrigan
(@kkmusic) reported
@virginmedia it is not this line it is the area 15. this happens every single time and always told to run line test which it never is. it is area 15 fault. ongoing ... please report
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Matthew Harris
(@mattjohnharris) reported
@virginmedia your compensation model is so bad! We have had over 32 hours of down time in our town this week over 3 days. Everyone has been cramming into coffee shops and restaurants that use BT.