Virgin Media Outage Report in Newcastle-under-Lyme District, Staffordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newcastle-under-Lyme District, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle-under-Lyme District and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Newcastle-under-Lyme District, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent, Crewe and Congleton.
| City | Problem Type | Report Time |
|---|---|---|
 Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
Wi-fi | |
| Stoke-on-Trent |
Phone | |
| Stoke-on-Trent |
Phone | |
| Stoke-on-Trent |
Wi-fi | |
| Stoke-on-Trent |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newcastle-under-Lyme District, England
Latest outage, problems and issue reports in Newcastle-under-Lyme District and nearby locations:
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Moorland
(@moorland2) reported
from
Endon, England
If @virginmedia try and flog you 1 of these let me know, I’ve had them for 2 yrs and they have been nothing but crap from the get go
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Denise Powell
(@PPowellfamily) reported
from
Barlaston, England
@virginmedia 2 houses in the same street no Internet or broadband. Your call centre claims the fault to be in my home. #3rd class service
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turnerandhooch®
(@Turnerandhooch) reported
from
Stoke-on-Trent, England
@AlenaCopeland_1 @virginmedia I thought once maybe an accident but twice is *************** , I haven’t got online access never been sent a bill no emails so I’m ****** , gonna have to cancel direct debit
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Santa Sime 🎅🏻🎄
(@FowldsSimon) reported
from
Stoke-on-Trent, England
@virginmedia why was I not informed of changes to my package. I’ve got the full house package which included kids tv. Name changed to maxit and now no kids Tv. Thank god we have amazon and Netflix which has kids stuff on. Don’t watch either on Virgin as it’s so slow.
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chas plummer
(@chasplummer1) reported
from
Newcastle-under-Lyme District, England
@virginmedia 2 days intermittent internet service. Website not available to register complaints
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turnerandhooch®
(@Turnerandhooch) reported
from
Newcastle-under-Lyme District, England
@virginmedia Still no reply , direct debit now cancelled migjt@get a phone call now . Useless organisation never again
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Andy Welsh 🍕
(@imandywelsh) reported
from
Stoke-on-Trent, England
@virginmedia Don't worry you're rep is long gone! It was just the worst timing to rock up & block our extremely tight side road 👌🏻
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Shaun Mountain
(@Mountain1863) reported
from
Biddulph, England
@virginmedia Not even a DM asking for contact details to discuss further @Ofcom & @CISASUK have been informed and will be supporting with furthering my complaint. Hopefully my followers will see these tweets and avoid your black Friday sales 👌👍 even if only one person avoids the #scammers
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Alena
(@AlenaCopeland_1) reported
from
Stoke-on-Trent, England
@Turnerandhooch @virginmedia Shocking service they are
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Beth Emma
(@beth_emma_) reported
from
Stoke-on-Trent, England
This is ******* painful @virginmedia were in the middle of a lock down sort yourselves out 🤬
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Meyrick
(@iMeyrick) reported
from
Stoke-on-Trent, England
Me to the controller after reconnecting to @vatsim for the 5th time in one flight due to the virgin media outage.
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turnerandhooch®
(@Turnerandhooch) reported
from
Newcastle-under-Lyme District, England
@fslconsult Yes it’s shit I keep calling to cancel but keep getting cut off about every 40 minutes of hold . Brings a tear to my eye @virginmedia
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Julie Podet
(@JuPo71) reported
from
Biddulph, England
@virginmedia very disappointed with your level of service to an elderly disabled customer. Drafting a complaint that will be with your shortly.
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Allan Webb
(@allanwebb69) reported
from
Stoke-on-Trent, England
@virginmedia good to see you have added #DMAX at least just when going to cancel subscription due to lack of channels
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#bandit4president
(@xTrustBandit) reported
from
Stoke-on-Trent, England
@virginmedia u guys ******* suck . Worst internet UK
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Joel Womsley
(@SoManyJoels) reported
from
Newcastle-under-Lyme District, England
Hey @virginmedia wifi has been down for 12 hours box has been reset several times, any idea what the problem is : ST5 postcode
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Moorland
(@moorland2) reported
from
Endon, England
@virginmedia trying to contact you and all I keep getting is a stupid repetitive bot
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Will Hook
(@williamtm) reported
from
Crewe, England
@serenium @virginmedia Lots of ISPs don’t support it, not just VM.
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David Knight
(@Knightfight7) reported
from
Stoke-on-Trent, England
@virginmedia Didn’t think your service could get worse.Wifi is now completely unusable.Getting 3mb wired into a Xbox one.Still got considerable amount of tv channels not working.All for £100 per month.What an absolute disgrace
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Moorland
(@moorland2) reported
from
Endon, England
We stopped paying @virginmedia the£90 for what in fairness was complete crap and have bought a Manhattan @FreeviewTV box and couldn’t be happier. We would never go back to virgin or sky for their overpriced TV service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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hunny🧚🏼✨
(@hunnyindahouse) reported
@virginmedia nope we haven’t, i rang up but we’re with unihomes so i don’t have an account number or virgin phone number so I couldn’t get through to customer services
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who knows
(@theBritMOG) reported
@virginmedia And that’s part of the problem. No one tells me “why” the work is not done. Just a no show. For a communications company your internal communications leaves a lot to be desired
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postman
(@Scholsey21) reported
Can you get any worse with your customer service @virginmedia absolutely shocking. Certainly making me think about cancelling my new install
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Gemma Mumford
(@GemmaMumford2) reported
@virginmedia 1hr and 10 minutes later and still no answer via watsapp? Complaint call back still not received either 😡
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who knows
(@theBritMOG) reported
@virginmedia And the mycases info is poor. Just says someone is looking into it. Nothing else
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Frann
(@ObeyFrann) reported
@0asision @virginmedia we changed about a month ago have had nothing but problems since
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Sue Montgomery
(@suejmontgomery) reported
@virginmedia I'm trying to amend/cancel my broadband, but it says my password doesn't match. I've had this issue the whole time with you, the security settings I asked for at set up don't seem to have been applied to my account so I can't do anything. How can I change this?
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Karen
(@Karen19251246) reported
@virginmedia @virginmedia Sadly I'm not surprised. What useless customer service. Why bother replying if you offer nothing to the customer. Your advice is to ring for a 3rd time. What a wonderful brush off. So disappointing
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Geraldine McElearney
(@gingersop) reported
At 2.15 pm today, I began the odyssey that is trying to contact @virginmedia with a clear and simple request. As at 7.48 pm, I'm still caught up in the same apparently endless queue for help via WhatsApp. Unprecedented demand etc. This redefines poor customer service.
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Arnie Wheeler
(@Arnie_Wheeler) reported
@virginmedia 3 phone calls over 30 minutes without any answers or help, your stuff will be in a box outside my house when your ready.