Virgin Media outages and service status in Newcastle-under-Lyme District, England

Problems in the last 24 hours in Newcastle-under-Lyme District, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle-under-Lyme District, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Newcastle-under-Lyme District, England

The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent.

City	Problem Type	Report Time
Stoke-on-Trent	TV	7 hours ago
Stoke-on-Trent	TV	4 days ago
Stoke-on-Trent	TV	7 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Newcastle-under-Lyme District, England

Latest outage, problems and issue reports in Newcastle-under-Lyme District and nearby locations:

• 
  Matt Harrison (@paramattharri84) reported 4 minutes ago from Stoke-on-Trent, England

  @KezMH @virginmedia The hardest part of the problem is actually gettong to speak to someone

• 
  James Hope (@gingerjames1990) reported 4 minutes ago from Stoke-on-Trent, England

  @virginmedia Sorry are you not reading what I am saying? Three calls in the past 90 minutes and still they either don't understand what I'm saying or refuse to take a complaint!

• 
  Beth Emma (@beth_emma_) reported 6 minutes ago from Stoke-on-Trent, England

  This is ******* painful @virginmedia were in the middle of a lock down sort yourselves out 🤬

• 
  Andrea Day (@Andreaeday) reported 8 minutes ago from Biddulph, England

  @virginmedia 2/2 when modem mode was suggest I was just told it “turns off WiFi” - no help on how to fix. VPN is common from domestic WiFi - you should be clear and transparent to customers that you don’t support rather than charging for gadget rescue for something that can’t be fixed.

• 
  Les Chaplin (@LesChaplin) reported 9 minutes ago from Stoke-on-Trent, England

  @McGiff @virginmedia I am having exactly the same problem over roaming charges for a country I’ve not been anywhere near a, appalling service and been told tough pay or they take me to court! At my wits end!

• 
  James Hope (@gingerjames1990) reported 13 minutes ago from Stoke-on-Trent, England

  @reddersmufc @Ofcom @virginmedia It is awful! Virgin are very expensive compared to many other TV providers yet the customer service is very poor and does NOT suite the price. I'm sick of arguing with them to get the simplest of issues resolved

• 
  Rocketman_86 (@Rocketman_86) reported 13 minutes ago from Stoke-on-Trent, England

  @virginmedia Yes. No human tone. No customer service. The usual have you tried changing the batteries in your phone, could it be your handset etc ( they bought new ones 6/7 week ago thinking it was them) may be they should ask Virgin Media to reimburse them

• 
  Chris Walton (@Ohrate_Tri) reported 16 minutes ago from Stoke-on-Trent, England

  @virginmedia how do I organise a home move service. I’ve been on hold on the online chat since yesterday teatime. No one is answering or speaking to me in there.

• 
  Sophie Bridgett (@sophiebridgett) reported 20 minutes ago from Stoke-on-Trent, England

  @virginmedia Still terrible. I've followed the instructions once signed in online however consistently dipping. :(

• 
  turnerandhooch® (@Turnerandhooch) reported 21 minutes ago from Newcastle-under-Lyme District, England

  @virginmedia Still no reply , direct debit now cancelled migjt@get a phone call now . Useless organisation never again

• 
  J9PVFC (@J9PVFC) reported 24 minutes ago from Stoke-on-Trent, England

  @virginmedia recently downgraded my broadband package, but my Volt package hasn’t been reapplied to my account. Can you help as O2 show it’s active, but no options on your help site that direct me to someone to fix.

• 
  Neil hughes (@hughes_nh) reported 25 minutes ago from Stoke-on-Trent, England

  @DUCKmagstoke When will people learn that virgin media it terrible compared to sky 🤔

• 
  Ant Sheeran 🤙🏻 (@sh33ran7) reported 30 minutes ago from Stoke-on-Trent, England

  @virginmedia Yes I’ve checked it each time it has occurred and there’s no problem showing, I’ve also restarted and rebooted numerous times over the last couple of days and it still intermittently just stops working.

• 
  David Knight (@Knightfight7) reported 33 minutes ago from Stoke-on-Trent, England

  @virginmedia £100 per month for WiFi that is virtually unusable and tv where five of my paid sports channels and three movie channels are unwatchable.Shocking service

• 
  Jacqui Riley (@cajriley51) reported 44 minutes ago from Stoke-on-Trent, England

  @virginmedia Is anyone answering your phones???!!!!!!. I've been hanging on for 35 minutes. Disgusting customer service.

• 
  Matt (@shent) reported 52 minutes ago from Stoke-on-Trent, England

  @virginmedia how is the admin panel so slow on the hub 3.0, it’s actually terrible and has been since release 😒 I can’t even access my DHCP settings

• 
  Adam Bocca (@adam_bocca) reported 53 minutes ago from Stoke-on-Trent, England

  @Virgin_Victoria @virginmedia 1hr and 10mins later after speaking with CS they have confirmed that they cannot help me with my matter and a ticket has been raised which VM will be in touch with me by SMS within 5 working days. CS loved talking too me when I signed up a month ago. #virginmedia

• 
  Matt (@shent) reported 53 minutes ago from Stoke-on-Trent, England

  @virginmedia Unfortunately not, I even gave two phone numbers and an email, just want to know if there is an issue local to me or if it’s a network issue, I can deal with downtime but drop outs and high latency really are frustrating, can’t really have another half a day off work...

• 
  Meyrick (@iMeyrick) reported 57 minutes ago from Stoke-on-Trent, England

  Me to the controller after reconnecting to @vatsim for the 5th time in one flight due to the virgin media outage.

• 
  Tiny Tog (@Tiny_Tog) reported 57 minutes ago from Stoke-on-Trent, England

  Still no tv or broadband. Rang again 24mins to answer to be told id be without service til Tuesday/Wednesday, when a new hub could be delivered #virginmedia #nothappy #lookingfornewprovider

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  john downey (@johndowney74) reported 5 minutes ago

  @virginmedia is there an issue with broadband in Leixlip area today? Seems to be poor connectivity

• 
  Rapidlygreying (@rapidlygreying) reported 8 minutes ago

  @virginmedia @D4N7O Not working in swansea

• 
  Iestyn T Davies (@iestyntdavies) reported 10 minutes ago

  @virginmedia - you customer service app is faulty, my TV Box is faulty how can I leave and end this poor service? Can @skytv or @EE help Me leave and get a better service?

• 
  Eric Byrne (@EricByrne35) reported 10 minutes ago

  @virginmedia nearly four hours without now, come on like, it wouldn't be as bad if your TV package didn't run off the wifi too

• 
  The Phantom (@Th33illuminati) reported 10 minutes ago

  Then Virgin Media turns ya internet of 3 weeks in when you’ve paid every month for a month but their inadequate foreign staff STILL can’t get the direct debit date correct YOU ******* AIR BALLOON FLYER ***** **** FIX UP YH

• 
  🎀 (@guineapigharua) reported 12 minutes ago

  is virgin media wifi down for anyone else rn ughhhh

• 
  Heathcliff (@heathcliffom) reported 15 minutes ago

  @dkitwood virginmedia customer service is the worst . I ditched them a couple of years ago but they really made if difficult

• 
  Andy (@GetItQuietly) reported 17 minutes ago

  @TempletonPeckJr @thetimes Oh, I remember that. Took up a free offer with the Times. The hoops I had to jump through to cancel it. Second only to Virgin Media.

• 
  Charles Forsyth (@charles_forsyth) reported 22 minutes ago

  @biggle1908 @SBarrettBar @zeninternet I have both Zen and Virgin Media (two fibres). Zen is symmetric but VM is not (here), despite Zen being half the price. Symmetry (or not) depends on the underlying infrastructure supplier. VM has been great over many years, fairly usual tech support; Zen has been excellent and the tech support is very techy. ("Symmetric" here means upload and download rate is the same; often upload is much slower.)

• 
  (tez7n2) (@MickeyDN7) reported 24 minutes ago

  @SkySports @virginmedia your red button sports stream is ******* **** ...and you wonder why people are using IPTV !!!! Robbing bastards taking money off customers and giving a **** service back