Virgin Media Outage Report in Newcastle-under-Lyme District, Staffordshire, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newcastle-under-Lyme District, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle-under-Lyme District and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (44%)
-
TV (24%)
-
Wi-fi (12%)
-
Total Blackout (12%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Newcastle-under-Lyme District, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent, Newcastle under Lyme and Crewe.
| City | Problem Type | Report Time |
|---|---|---|
 Stoke-on-Trent |
TV | |
| Newcastle under Lyme |
TV | |
| Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
Phone | |
| Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newcastle-under-Lyme District, England
Latest outage, problems and issue reports in Newcastle-under-Lyme District and nearby locations:
-
Jacqui Riley
(@cajriley51) reported
from
Stoke-on-Trent, England
@virginmedia I have been trying to sort out the issue off my password not working and the internet dropping out for over a week. I am getting passed around in circles. Please can you tell me how much notice I need give to leave and also give me an email for complaints please
-
Matt Harrison
(@paramattharri84) reported
from
Stoke-on-Trent, England
@KezMH @virginmedia The hardest part of the problem is actually gettong to speak to someone
-
Jacqui Riley
(@cajriley51) reported
from
Stoke-on-Trent, England
@virginmedia Sorry doesn't fix the problem
-
Matt Harrison
(@paramattharri84) reported
from
Stoke-on-Trent, England
@virginmedia No! I'm not a customer its @KezMH who you need to apologise to. Seemingly your lack of ability to even read this thread properly emphasises your lack of ability to provide acceptable customer service
-
Beth Emma
(@beth_emma_) reported
from
Stoke-on-Trent, England
@virginmedia my internet is down, again 🙃 I'm in ST4
-
SBJ💙
(@SharonJukes) reported
from
Stoke-on-Trent, England
Two days have now passed and they have heard nothing. They have no phone or internet and Dad is 80. Please can someone contact me and I will provide further details by DM. This is poor service for what you class as a vulnerable age group. I have tried to call you #virginmedia
-
Mark ODonnell
(@TheLensman) reported
from
Newcastle-under-Lyme District, England
@virginmedia It might be best if you send a DM - we had a phone call from people who said they were virgin support. We have a phone number but the call felt wrong
-
James O'Hara
(@jamesjohara) reported
from
Newcastle-under-Lyme District, England
@virginmedia do any of your technical support staff have the first clue what they’re on about?
-
Rob
(@robbiedyson) reported
from
Newcastle-under-Lyme District, England
@virginmedia is there any outage with the Staffordshire area ST5
-
Marc Almond
(@marcalmond7) reported
from
Stoke-on-Trent, England
@TheHammer180 @virginmedia Best thing to do is give your 30 days notice to cancel and they will call you directly with an offer! Happened to me twice now!
-
Neil hughes
(@hughes_nh) reported
from
Stoke-on-Trent, England
@DUCKmagstoke When will people learn that virgin media it terrible compared to sky 🤔
-
Sophie Bridgett
(@sophiebridgett) reported
from
Stoke-on-Trent, England
@virginmedia Still terrible. I've followed the instructions once signed in online however consistently dipping. :(
-
Richie Knight
(@richiechuff) reported
from
Stoke-on-Trent, England
@virginmedia You don’t see chuff all in stoke because of how **** your service as become constant buffering issues now for months How do we claim refunds for loss of service
-
Jacqui Riley
(@cajriley51) reported
from
Stoke-on-Trent, England
@virginmedia Why cant someone just ring me so I can actually explain what the problem is. When I try and light in it does not recognize my mothers maiden name and I'm sure I have got that right so then I cant get any further
-
cara
(@PeachyBeechy) reported
from
Stoke-on-Trent, England
@virginmedia is there an issue with the internet service in ST4 Stoke on Trent?
-
Jacqui Riley
(@cajriley51) reported
from
Stoke-on-Trent, England
@virginmedia Is anyone answering your phones???!!!!!!. I've been hanging on for 35 minutes. Disgusting customer service.
-
Sophie Bridgett
(@sophiebridgett) reported
from
Stoke-on-Trent, England
@virginmedia terrible internet this past 2 weeks!! Consistenly dropping 😫😫
-
Meyrick
(@iMeyrick) reported
from
Stoke-on-Trent, England
@zebadee1985 @virginmedia Virgin Media, fastest speeds but slowest customer service. It’s a massive shame, it really lets them down.
-
Mark ODonnell
(@TheLensman) reported
from
Crewe, England
@virginmedia The number used 01455443469 in the UK. They said they had detected problems on our router & wanted to help. They asked me to enter a web site. Having spent almost 40 years in IT I felt it was wrong. The router does have slow moments but I had not reported it.
-
Lady Gray
(@princessandtoad) reported
from
Newcastle-under-Lyme District, England
@StaffordTownUK @virginmedia It’s virgin media..... same reason I left..... my speed was awful
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Steve S
(@Steve_stone_wv) reported
@virginmedia Why is you customer service team so inadequate ? It absolutely shocking . Moved to a new property and leaving us with out internet over Christmas . Constantly cancelling agreements . No customer care what so ever. No one wants to sort the problem out just #awful
-
Nicola Black
(@ncb1982) reported
@virginmedia And cancellation team have transferred me to pre installation team!! Asked to be transferred back to cancellation team and got disconnected!! Excellent service so far!! 😡
-
Pamela Dean
(@PamelaD63704636) reported
@virginmedia do you deal with home phone? Mine is not working and technician can’t come till after Christmas. Some companies direct calls to mobiles do virgin do this?
-
Kenny Sinclair
(@YoSinky) reported
@virginmedia is there anyone I can talk to to get a broadband issue sorted. I don’t want a list of numbers to choose from, I don’t want a reset whenever I call I want a human to talk to that knows how to resolve an issue and I most definitely do NOT want to be told to press reset
-
Louise Oakes
(@emandblo) reported
@virginmedia it took my husband nearly 5hrs to redo our media deal yesterday - we still didn't get what was the main item (+ better price) i.e get rid of the landline! Some customer service!
-
Mr James
(@Mr_S_James) reported
@GeographyCarrie @virginmedia Leave and join Vodafone or another provider. Virgin are terrible, used to have them but the network infrastructure is poor. They prioritise high network download speed and no upload speed. If this is the 7th time you have the right to leave. Call them and demand a leave clause.
-
Concerned #CANZUK 🇬🇧🇳🇿🇨🇦🇦🇺
(@READY2MIX) reported
@virginmedia Customer service is an issue 1:30hrs on chat trying to get information this is not unusual loads of sorrys that mean nothing repeated by non humans that don't understand remorse or can understand!
-
Steve Smith
(@SteveJCSmith) reported
@O2 Do you guys ever answer your customer help DMs? Nightmare transferring SIM over from @virginmedia
-
Matt Knight
(@MattKnight__) reported
Day 4 of the @virginmedia outage. Still no broadband connection and no update on the SNR issue. Shocking service
-
Nicola Black
(@ncb1982) reported
@virginmedia I’m on phone to cancel my services so won’t really matter and put in complaint.