Virgin Media Outage Report in Barlaston, Staffordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Barlaston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Barlaston, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Barlaston, England
The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent, Stafford, and Leek.
| City | Problem Type | Report Time |
|---|---|---|
 Stoke-on-Trent
|
Internet | 2 days ago |
|
Stoke-on-Trent
|
Internet | 3 days ago |
|
Stoke-on-Trent
|
Total Blackout | 8 days ago |
|
Stoke-on-Trent
|
Wi-fi | 12 days ago |
|
Stafford
|
Total Blackout | 12 days ago |
|
Stoke-on-Trent
|
TV | 14 days ago |
Community Discussion
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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Barlaston, England
Latest outage, problems and issue reports in Barlaston and nearby locations:
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Mark Kelly (@upthevale) reported from Stafford, England@virginmedia ... what’s going on with your service in Stafford?? ... not good enough!
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Marcos Clowes FCILT (@MarcosJimClowes) reported from Stafford, England@virginmedia They refused to tell me as they said it contravened GDPR rules, I asked if they could tell me the minimum I needed to pay so as not to involve GDPR. They weren’t able to help.
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Rob (@robbiedyson) reported from Newcastle-under-Lyme District, England@virginmedia is there any outage with the Staffordshire area ST5
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El 👸🏻 (@byellielouise) reported from Colwich, England@virginmedia No they didn’t. Seeing as I can’t get the issue sorted with yourselves I will be contacting my bank and instructing them not to take any payments from you via direct debit
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Sophie Bridgett (@sophiebridgett) reported from Stoke-on-Trent, England@virginmedia terrible internet this past 2 weeks!! Consistenly dropping 😫😫
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Sophie Bridgett (@sophiebridgett) reported from Stoke-on-Trent, England@virginmedia Still terrible. I've followed the instructions once signed in online however consistently dipping. :(
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El 👸🏻 (@byellielouise) reported from Colwich, England@FowlerLegend @virginmedia I’m just going round in circles. Hours of stress with it tonight. If I ever manage to get it cancelled I’ll never going near the company again
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Jacqui Riley (@cajriley51) reported from Stoke-on-Trent, England@virginmedia Why cant someone just ring me so I can actually explain what the problem is. When I try and light in it does not recognize my mothers maiden name and I'm sure I have got that right so then I cant get any further
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Neil hughes (@hughes_nh) reported from Stoke-on-Trent, England@DUCKmagstoke When will people learn that virgin media it terrible compared to sky 🤔
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El 👸🏻 (@byellielouise) reported from Colwich, England@virginmedia I’d like to cancel my broadband installation
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Ian Morris (@ianmorris04) reported from Checkley, England@JimBrowning11 @virginmedia @KolkataPolice They are also targeting sky customers, was seeing my mum phone went internet, today my house phone, same ****. Be careful people.
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Jacqui Riley (@cajriley51) reported from Stoke-on-Trent, England@virginmedia Sorry doesn't fix the problem
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Marcos Clowes FCILT (@MarcosJimClowes) reported from Stafford, England@virginmedia I have lost my internet and TV channels. I don’t have access to the login details or my phone number to resolve online and I can’t get any answer on the phones despite waiting a very long time. How can I resolve this please?
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SBJ💙 (@SharonJukes) reported from Stoke-on-Trent, EnglandTwo days have now passed and they have heard nothing. They have no phone or internet and Dad is 80. Please can someone contact me and I will provide further details by DM. This is poor service for what you class as a vulnerable age group. I have tried to call you #virginmedia
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El 👸🏻 (@byellielouise) reported from Colwich, England@virginmedia I have also tried the text service, and have been waiting an hour and a half for someone to answer. I have tried the options it gives in the meantime which redirect to the website which still doesn’t answer my query
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James O'Hara (@jamesjohara) reported from Newcastle-under-Lyme District, England@virginmedia do any of your technical support staff have the first clue what they’re on about?
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Matt Harrison (@paramattharri84) reported from Stoke-on-Trent, England@KezMH @virginmedia The hardest part of the problem is actually gettong to speak to someone
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El 👸🏻 (@byellielouise) reported from Colwich, England@virginmedia can you please advise how I can speak to an actual person on your customer service number
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Marcos Clowes FCILT (@MarcosJimClowes) reported from Stafford, England@virginmedia I’ve been through all of that. A totally useless service. I’ve asked to be mailed an account password. So I need to wait for that as they told me no other way to help.
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Matt Harrison (@paramattharri84) reported from Stoke-on-Trent, England@virginmedia No! I'm not a customer its @KezMH who you need to apologise to. Seemingly your lack of ability to even read this thread properly emphasises your lack of ability to provide acceptable customer service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Liam Mackie (@LiamMackie18) reported@virginmedia Is the poor customer service because @richardbranson needs to pay back that £695000 his daughter claimed as a student to train as a doctor??????? Is that why #Virginmedia customers are being ripped off?
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B Rishworth (@DrRishworth) reported@virginmedia A reboot again was advised and only then could it be escalated, as I had done this several times and was at work it was not a satisfactory solution for me and then I was on hold until I gave up and hung up.
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🇺🇦 Adam Sinklär 🇪🇺🏴🟨🟥 (@sinklaer) reported@virginmedia Ironically, my home Internet has just **** the bed. Fantastic play, Virgin Media. Send everyone a price increase email, then demonstrate another reason why they should switch.
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Louise (@musicbeadlou) reported@virginmedia what is the best email to contact regarding poor customer services please. 2 hours spent on the phone on 17th Jan and they've not even lodged the complaint. On the phone again now going round in circles.
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Daniel Bater (@DanielBater2) reported@virginmedia PART 4: look, BUT... it turns out the agent put us on the M250 contract we didn't agree to, and cancelled our cancellation which we also didn't agree too. It's not started yet so I thought we could just cancel that as we are still on our M350 but here is where it
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Daniel Bater (@DanielBater2) reported@virginmedia PART 3: so asked to send it over to us in email so we can take a look. We got an email, it was M250, no Wi-Fi extender and £22 a month, very different from the phone call. Not what he told us. So, we called customer service to ask them to amend so we can take another
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Court☀️ (@Courtlou18) reported@virginmedia I done this and I’m still no further forward… no help at all is being received regarding the problems I’m having
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Jay (@iMcWarner) reported@virginmedia A 16% rise? How is that fair? How will my service improve? You can offer a new customer my same package for £29 pcm yet I will have to pay £90 pcm. I think it’s time the ombudsman stepped in and regulated the pricing as has happened to the insurance industry.
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Elaine Brown (@laineypb2109) reported from Birkenhead, England@virginmedia 15% increase, don't think so mate. I'll be in touch via phone shortly with a cancellation notice. So much for long serving customer loyalty
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Liam Mackie (@LiamMackie18) reported@virginmedia Or is it just obtaining money by deception???? Sure that's a crime Maybe @gmpolice need to get involved because I've been paying for something that I've not been receiving, or maybe @Offcom need to get involved now we are nearly 4 months down the line?