Virgin Media Outage Report in Endon, Staffordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Endon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Endon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (30%)
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Wi-fi (11%)
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Total Blackout (10%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Endon, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent and Newcastle under Lyme.
| City | Problem Type | Report Time |
|---|---|---|
 Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
Wi-fi | |
| Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
TV |
Community Discussion
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Virgin Media Issues Reports Near Endon, England
Latest outage, problems and issue reports in Endon and nearby locations:
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J9PVFC
(@J9PVFC) reported
from
Stoke-on-Trent, England
@virginmedia recently downgraded my broadband package, but my Volt package hasn’t been reapplied to my account. Can you help as O2 show it’s active, but no options on your help site that direct me to someone to fix.
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Tim Ray
(@timothyray) reported
from
Tean, England
@Cassetteboy @virginmedia Imagine being that crap a company that you don't realise the damage you do to @virginmedia's reputation when you piss off someone with 77k Twitter followers.
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Chris Laws
(@ChrisLaws1) reported
from
Cheadle, England
@virginmedia please sort your service out... I have now been on the phone to you for almost an hour. The first person hung up on me, the second was rude and useless. All for £0.01 which I don't owe. No wonder the landlords are removing virgin from all of the apartments
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Ant Sheeran 🤙🏻
(@sh33ran7) reported
from
Stoke-on-Trent, England
@virginmedia I have yes and there is no problem detected. This has been happening for 3 days now.
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dean condliffe 🏴
(@DeanCondliffe) reported
from
Stoke-on-Trent, England
@virginmedia you know when a customer makes a complaint (twice) and you say that the customer will receive a phone call within 24-48hrs. Is this true or do you just make it up as you go along? Thanks.
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Andrew Dickerson
(@andy_dickerson) reported
from
Stoke-on-Trent, England
Anyone know what on earth is going on with @virginmedia ATM last 2 days connections been up and down like a god knows what ?
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Matt Bennett
(@MattBennett93) reported
from
Stoke-on-Trent, England
@virginmedia Well do you not think if I'm only getting a service for 80% of the time, I should only be paying 80% of the bill?
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Kerys🐝🇺🇦🙏🏻
(@Faeeeriee) reported
from
Stoke-on-Trent, England
Think Virgin Media just **** the bed. What’s happened?
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dean condliffe 🏴
(@DeanCondliffe) reported
from
Stoke-on-Trent, England
@virginmedia John, please check my file. I’ve called several times, to be told somebody will contact you regarding your complaint. I ask to speak to a manger I’m told, none available. Appreciate this is not your fault buts it’s an utter **** show. I’ll let @Ofcom take the lead from here.
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Daz (Oaky) Holdcroft
(@dazholdcroft1) reported
from
Stoke-on-Trent, England
@TerryBossons @virginmedia Since Covid no body answers phones any more crazy, shocking though that is @TerryBossons really bad costumer service and lack of information I had this with Sky very similar 2 very poor service providers with little thought of what’s going on in todays climate
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Wayne Thomas
(@martialartnerd) reported
from
Stoke-on-Trent, England
@virginmedia absolutely shocking treatment when trying to sort an upgrade out, asked to speak to the manager was told I can't sniggered at and the phone was then put down... we have three contracts Internet and tv with you safe to say we won't be renewing
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Andrew Dickerson
(@andy_dickerson) reported
from
Stoke-on-Trent, England
@virginmedia Yes I did and Tuesdays fault was shown and yesterday's wasn't so how about you provide the service I pay for. If this continues I will begin getting quotes from other service providers as I am fed up of dealing with bots and spammers claiming to be from you.
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Steve woolliscroft
(@swoolly1970) reported
from
Stoke-on-Trent, England
@virginmedia I’m trying to watch @stokecity , I pay you good/ hard earned money for your service and this is what you give #shocking
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Ant Sheeran 🤙🏻
(@sh33ran7) reported
from
Stoke-on-Trent, England
Get priority tickets for Peter Kay virgin tell me as I’m a customer, yet I can’t even get on the O2 priority app. Sort it out @virginmedia @O2
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Jessica Oliver
(@Jess_L_Oliver) reported
from
Newcastle-under-Lyme District, England
@virginmedia I’ve now got an “intermittent signal issue” message
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Cook Pass Babtridge
(@andytideswell) reported
from
Stoke-on-Trent, England
@virginmedia absolutely awful service. So much for looking after elderly and vulnerable customers. Trying to sell services that are not needed or wanted.
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Ant Sheeran 🤙🏻
(@sh33ran7) reported
from
Stoke-on-Trent, England
@virginmedia what is happening with your broadband?? I don’t pay stupid amounts of money each month for it not to work!!!!!
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Ian Fraser
(@IXL) reported
from
Keele, England
Dear @virginmedia. I’d like to cancel my account. I’ve called 4 times this afternoon, put on hold for ages and been disconnected each time. Why are you making it so hard?
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Ant Sheeran 🤙🏻
(@sh33ran7) reported
from
Stoke-on-Trent, England
@virginmedia Yes I’ve checked it each time it has occurred and there’s no problem showing, I’ve also restarted and rebooted numerous times over the last couple of days and it still intermittently just stops working.
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Andy
(@AndyType2) reported
from
Newcastle-under-Lyme District, England
@virginmedia Wanted to thank the lady that helped me today. The call ended and it was not me, and I really wanted to thank her. Hopefully you will pass it on, she hung on to the bitter death to help.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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𝚂𝚊𝚖 𝙲𝚊𝚛𝚛𝚒𝚗𝚐𝚝𝚘𝚗
(@gwawr_) reported
3rd @virginmedia pre-pull appointment (after two failed attempts to bridge through street duct) was a no show yesterday. Appalling customer service, lack of comms, call centre pointlessness. Why should I not cancel at this point? Do you just not want new customers?
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Jodie Hay
(@Jodie_A_Hay) reported
@virginmedia my package runs out 21st Feb so need to cancel it from that date, do I just call up for that please or can I do it online?
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Catherine Mayer
(@catherine_mayer) reported
@virginmedia I've done all of this as have other people in the building. We had this for months last year too. Takes forever until there's acknowledgment of the problem, which is effectively "noise on the line"
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Richard.B417
(@B417Richard) reported
@virginmedia Well I did as suggested and called your customer services team this morning, only to be told again that they couldn’t help and price rise would take place, why do you offer discounts to new customers but penalise existing loyal customers?
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Grant
(@mastermc0) reported
@virginmedia Is there any chance it could be an account issue? It went offline around 0003 yesterday which was the same day I downgraded from Ultimate Oomph to Gig1 Broadband only
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Laz-D Mocan
(@d_mocan) reported
@virginmedia I reset it twice in the last 30 days, I think, can’t exactly remember dates. Restored to factory settings! I use it mostly in modem mode as I’ve got a tp-link ax50 router that sends a better signal throughout my house
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Laz-D Mocan
(@d_mocan) reported
@virginmedia Virgin media care said I’ve intermittent internet signal issues after the 24 hour wait said it’s all ok but my tests show a different story. Games lag badly and tv services work slowly
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Grant
(@mastermc0) reported
@virginmedia Also the “auto compensation” discussed surely only works if your automated tests detect an issue which they currently don’t
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joanne lamberti
(@JoanneLamberti) reported
@virginmedia C-171221547 OR Gleeds 9077/1001. If you can provide direct email I will forward a copy of letter detailing farce. I must warn you its lenghty/ a bore; hence my frustration/ seeking out help to rectify! No faith in @virginmedia or @GleedsGlobal #lostpatience
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Jane Franklin
(@jrfrank) reported
@virginmedia As you can see - the fault was only logged yesterday when we have been reporting issues since 4th December - days and hours in the phone and no resolution or ownership of the problem - unacceptable and no refunds offered for service lost - it’s appalling