Virgin Media Outage Report in Endon, Staffordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Endon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Endon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Endon, England
The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent, and Leek.
| City | Problem Type | Report Time |
|---|---|---|
 Stoke-on-Trent
|
Internet | 5 days ago |
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Stoke-on-Trent
|
Internet | 6 days ago |
|
Stoke-on-Trent
|
Total Blackout | 11 days ago |
|
Stoke-on-Trent
|
Wi-fi | 15 days ago |
|
Stoke-on-Trent
|
TV | 17 days ago |
|
Stoke-on-Trent
|
TV | 17 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Endon, England
Latest outage, problems and issue reports in Endon and nearby locations:
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James Hope (@gingerjames1990) reported from Stoke-on-Trent, England@virginmedia hi can someone please message me?? I need help with my bill! You've been overcharging me every month for the last 12 months!!!
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Matt Harrison (@paramattharri84) reported from Stoke-on-Trent, England@virginmedia No! I'm not a customer its @KezMH who you need to apologise to. Seemingly your lack of ability to even read this thread properly emphasises your lack of ability to provide acceptable customer service
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Lesley Arnold (@LesleyA14768590) reported from Stoke-on-Trent, EnglandOk so vigin tv is down and with error code they say ring 150, fine ring 150 as they cant tell us on line the problem but they then say ' right now we are busy, you might like to call us later......goodbye! Thanks a bunch @virginmedia, customer service not good at all
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Julie Leech (@whipblue) reported from Newcastle-under-Lyme District, England@virginmedia Hi they returned back to full service early this morning we have issue with the broadband though still I live in small bungalow and we unable to connect to the internet I rang several times with the same issue my neighbours have been having issue to connecting to WiFi
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James Hope (@gingerjames1990) reported from Stoke-on-Trent, England@virginmedia Again have you read anything iv said????? THREE CALLS to your customer services and all connected to off shore people who have either not got a clue what a complaint is or refused to log one for me! Instead of repeating yourself sort it out! @Ofcom #poorcustomerservice
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James Hope (@gingerjames1990) reported from Stoke-on-Trent, England@reddersmufc @Ofcom @virginmedia It's awful! I'm sick of calling customer services and getting through to someone who cannot understand basic English language and goes on talking about something else. Then try to speak to three different advisers to raise a simple issue/complaint and they refuse!
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Richy (@Rich_carless) reported from Stoke-on-Trent, EnglandWhy doesnt moto 2 never record @virginmedia it always record moto3 twice explain
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James Hope (@gingerjames1990) reported from Stoke-on-Trent, England@reddersmufc @Ofcom @virginmedia Virgin Media have gone down massively! The amount they charge doesn't represent the customer experience at all!
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James O'Hara (@jamesjohara) reported from Newcastle-under-Lyme District, England@virginmedia do any of your technical support staff have the first clue what they’re on about?
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Sophie Bridgett (@sophiebridgett) reported from Stoke-on-Trent, England@virginmedia Still terrible. I've followed the instructions once signed in online however consistently dipping. :(
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Matthew Hughes (@MattHugheslives) reported from Stoke-on-Trent, EnglandSo @virginmedia is increasing their prices by £8.50 pm. Wouldn't mind so much if they had decent service, eifi that doesn't cut out when i go upstairs, Sky Atlantic etc. Would go with @SkyUK but their wifi doesn't like bloody copper pipes.
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Rob (@robbiedyson) reported from Newcastle-under-Lyme District, England@virginmedia is there any outage with the Staffordshire area ST5
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Neil hughes (@hughes_nh) reported from Stoke-on-Trent, England@DUCKmagstoke When will people learn that virgin media it terrible compared to sky 🤔
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Richard Gannon (@RichardGannon23) reported from Newcastle-under-Lyme District, England@virginmedia my broadband and TV services seem to be down again since 5am
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James Hope (@gingerjames1990) reported from Stoke-on-Trent, England@virginmedia Sorry are you not reading what I am saying? Three calls in the past 90 minutes and still they either don't understand what I'm saying or refuse to take a complaint!
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Ian Morris (@ianmorris04) reported from Checkley, England@JimBrowning11 @virginmedia @KolkataPolice They are also targeting sky customers, was seeing my mum phone went internet, today my house phone, same ****. Be careful people.
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James Hope (@gingerjames1990) reported from Stoke-on-Trent, England@reddersmufc @Ofcom @virginmedia It is awful! Virgin are very expensive compared to many other TV providers yet the customer service is very poor and does NOT suite the price. I'm sick of arguing with them to get the simplest of issues resolved
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James Hope (@gingerjames1990) reported from Stoke-on-Trent, England@Ofcom how the hell can @virginmedia seriously refuse to allow customers to raise a complaint??? This is bloody awful!!!!!!! Two calls and both calls refuse to allow me to raise a formal complaint!!! Both call takers clearly in a different country and have issues understanding
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Matt Harrison (@paramattharri84) reported from Stoke-on-Trent, England@KezMH @virginmedia The hardest part of the problem is actually gettong to speak to someone
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Beth Emma (@beth_emma_) reported from Stoke-on-Trent, England@virginmedia my internet is down, again 🙃 I'm in ST4
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Achin Jhawar (@achinj) reported@virginmedia is there mobile and broadband issues in SW20? Service checker is not showing anything but i don't have broadband and even mobile data is too slow.
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Dav Hunter (@justdavidhunt) reportedFault with my @virginmedia tv box, tried calling that give you a link to diagnose the problem instead of talking to someone, link does not work. Absolute joke @virginmedia and you want to charge another £9 for this service!
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Tibbz (@Tibbz17) reported@virginmedia It's fine, film was crap anyway. Also the website is down for maintenance.
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Rob Collins (@R_J_Collins) reportedSo I'm on day-5 of waiting in a WhatsApp @virginmedia queue for support. Hike the prices of your services, then make it next to impossible to get through to anyone. Nice business model.
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John Fell (@JohnFell2) reported@MartinSLewis maybe Im bad at haggling but I didn’t accept the automatic discount from virginmedia and then when talking to them on the phone they couldn’t give me any better deals or discounts. The best offer they had increased my price by £15pm. I obviously declined it.
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Beccy Lloyd (@BeccyLloyd72) reported@vmbusiness I’d like our problem resolved asap, so far you’ve been shocking with us,we need our phone working asap, stop staying you’ll sort it, not sort it and leaving us high and dry!
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#hellomynameis Carl (@seabrie) reported@virginmedia Website says no problems. Router reset has us online again, but the connection is terrible. Streaming radio is in 60-90 second bursts with long pauses in between, yet a speed test comes back fine.
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Rob Collins (@R_J_Collins) reported@virginmedia However if I want to get rid of expensive unused services its impossible to get through to your customer services team. 5-days and counting. Is that a reasonable way to treat your customers @virginmedia?
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Leah young (@Leah_firestar) reported@virginmedia If I did that I would have to reprogram all my smart stuff. Plus that would not explain no signal on the cable. It's like it's been unplugged at the box on street. Others in my area say there's is out too. I posted in a group for my street.
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Beccy Lloyd (@BeccyLloyd72) reported@vmbusiness Our business land line developed a fault 3 days ago, endless phone calls later and promises of a fix and reconnection and nothing! How long our business of 32 years can survive without a phone is terrifying us. Our customers cannot contact us and we feel totally abandoned.