Virgin Media Outage Report in Checkley, Staffordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Checkley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Checkley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (24%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Checkley, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Stafford, Stoke-on-Trent and Newcastle under Lyme.
| City | Problem Type | Report Time |
|---|---|---|
 Stafford |
Wi-fi | |
| Stoke-on-Trent |
TV | |
| Newcastle under Lyme |
TV | |
| Stafford |
TV | |
| Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Checkley, England
Latest outage, problems and issue reports in Checkley and nearby locations:
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Chris Laws
(@ChrisLaws1) reported
from
Cheadle, England
@virginmedia please sort your service out... I have now been on the phone to you for almost an hour. The first person hung up on me, the second was rude and useless. All for £0.01 which I don't owe. No wonder the landlords are removing virgin from all of the apartments
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James Hope
(@gingerjames1990) reported
from
Stoke-on-Trent, England
@virginmedia hi can someone please message me?? I need help with my bill! You've been overcharging me every month for the last 12 months!!!
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Richy
(@Rich_carless) reported
from
Stoke-on-Trent, England
Why doesnt moto 2 never record @virginmedia it always record moto3 twice explain
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Andrew Dickerson
(@andy_dickerson) reported
from
Stoke-on-Trent, England
@virginmedia Yes I did and Tuesdays fault was shown and yesterday's wasn't so how about you provide the service I pay for. If this continues I will begin getting quotes from other service providers as I am fed up of dealing with bots and spammers claiming to be from you.
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Andrew Dickerson
(@andy_dickerson) reported
from
Stoke-on-Trent, England
Anyone know what on earth is going on with @virginmedia ATM last 2 days connections been up and down like a god knows what ?
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James Hope
(@gingerjames1990) reported
from
Stoke-on-Trent, England
@virginmedia Sorry are you not reading what I am saying? Three calls in the past 90 minutes and still they either don't understand what I'm saying or refuse to take a complaint!
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James Hope
(@gingerjames1990) reported
from
Stoke-on-Trent, England
@reddersmufc @Ofcom @virginmedia It is awful! Virgin are very expensive compared to many other TV providers yet the customer service is very poor and does NOT suite the price. I'm sick of arguing with them to get the simplest of issues resolved
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James Hope
(@gingerjames1990) reported
from
Stoke-on-Trent, England
@reddersmufc @Ofcom @virginmedia It's awful! I'm sick of calling customer services and getting through to someone who cannot understand basic English language and goes on talking about something else. Then try to speak to three different advisers to raise a simple issue/complaint and they refuse!
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Tim Ray
(@timothyray) reported
from
Tean, England
@Cassetteboy @virginmedia Imagine being that crap a company that you don't realise the damage you do to @virginmedia's reputation when you piss off someone with 77k Twitter followers.
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James Hope
(@gingerjames1990) reported
from
Stoke-on-Trent, England
@virginmedia Again have you read anything iv said????? THREE CALLS to your customer services and all connected to off shore people who have either not got a clue what a complaint is or refused to log one for me! Instead of repeating yourself sort it out! @Ofcom #poorcustomerservice
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El 👸🏻
(@byellielouise) reported
from
Colwich, England
@FowlerLegend @virginmedia I’m just going round in circles. Hours of stress with it tonight. If I ever manage to get it cancelled I’ll never going near the company again
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Mark Kelly
(@upthevale) reported
from
Stafford, England
@virginmedia ... what’s going on with your service in Stafford?? ... not good enough!
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Beth Emma
(@beth_emma_) reported
from
Stoke-on-Trent, England
@virginmedia my internet is down, again 🙃 I'm in ST4
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El 👸🏻
(@byellielouise) reported
from
Colwich, England
@virginmedia No they didn’t. Seeing as I can’t get the issue sorted with yourselves I will be contacting my bank and instructing them not to take any payments from you via direct debit
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Lesley Arnold
(@LesleyA14768590) reported
from
Stoke-on-Trent, England
Ok so vigin tv is down and with error code they say ring 150, fine ring 150 as they cant tell us on line the problem but they then say ' right now we are busy, you might like to call us later......goodbye! Thanks a bunch @virginmedia, customer service not good at all
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James Hope
(@gingerjames1990) reported
from
Stoke-on-Trent, England
@reddersmufc @Ofcom @virginmedia Virgin Media have gone down massively! The amount they charge doesn't represent the customer experience at all!
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Ian Morris
(@ianmorris04) reported
from
Checkley, England
@JimBrowning11 @virginmedia @KolkataPolice They are also targeting sky customers, was seeing my mum phone went internet, today my house phone, same ****. Be careful people.
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Matthew Hughes
(@MattHugheslives) reported
from
Stoke-on-Trent, England
So @virginmedia is increasing their prices by £8.50 pm. Wouldn't mind so much if they had decent service, eifi that doesn't cut out when i go upstairs, Sky Atlantic etc. Would go with @SkyUK but their wifi doesn't like bloody copper pipes.
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James Hope
(@gingerjames1990) reported
from
Stoke-on-Trent, England
@Ofcom how the hell can @virginmedia seriously refuse to allow customers to raise a complaint??? This is bloody awful!!!!!!! Two calls and both calls refuse to allow me to raise a formal complaint!!! Both call takers clearly in a different country and have issues understanding
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Kerys🐝🇺🇦🙏🏻
(@Faeeeriee) reported
from
Stoke-on-Trent, England
Think Virgin Media just **** the bed. What’s happened?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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𝒦𝒾𝓇𝓈𝓉𝓎 🖤
(@Kirsty__Worsty) reported
@virginmedia our 18 month contract was up and went from £26 to £35 a month.. ever since this, our service has been rubbish. So we are now paying more than we were before and new customers.. for a worse service? How does this work.
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Sir Ellen 💙🐝🇺🇦
(@ellen_mac3) reported
@virginmedia Thanks that worked. Spoke to someone about it yesterday and the fix isn’t due to be completed until 5/9. I need the internet for work, is there anything I can do to speed this up? I’m having to use mobile data while paying for something that doesn’t work.
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Tannice
(@Tannice_) reported
Hey @virginmedia I really need to speak to a human being to explain my issue with my wifi dropping out all the time but this is not possible. I have called your phone lines, done all the troubleshooting and am now at a loss and struggling because I am working from home.
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PK
(@pkfruk) reported
@virginmedia Yes, spoke to customer services… complained but they closed the complaint without any resolution
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Michael Wood
(@MDWood42) reported
@KarrieH_R @virginmedia Cancel the direct debit (or get your bank to). That'll force them to talk to you
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Simon Austin
(@sport_simon) reported
@virginmedia hi. I want to cancel my broadband contract but have been unable to get through on the phone line/ you don't have an email/ don't allow this over live chat. You gave an address for me to write to, which I did, and it has been returned to sender.
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martydrury
(@martydrury) reported
@virginmedia are you doing work in Cardiff area? My broadband down since midnight. Your website says work is happening in my area but I wasn’t told and the link on your website goes to an error page.
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Karrie H-R 🏳️🌈
(@KarrieH_R) reported
@virginmedia one of the worst companies I’ve ever dealt with. 1. Messed up my set up date. 2. Assured me my current house connections were ok and I didn’t need an engineer - they’re not. 3. Almost impossible to speak to customer service, repeatedly passed to another person… 1/2
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Liam Daly
(@liamdaly) reported
@virginmedia i tried to text to change my direct debit and never got a response. I was told I could change it online if I made a payment, this was a lie and I couldn’t. Now I’ve been charged twice this month. It is RIDICULOUS you can’t change DD date online in 2022.
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Ari Mills
(@Nightcore_1071) reported
@The_starks @virginmedia Having the same issues