Virgin Media Outage Report in Checkley, Staffordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Checkley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Checkley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Checkley, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent, Newcastle under Lyme and Stafford.
| City | Problem Type | Report Time |
|---|---|---|
 Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Checkley, England
Latest outage, problems and issue reports in Checkley and nearby locations:
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CR #GTTO
(@CraigST6) reported
from
Stafford, England
@virginmedia @SkySports @SkySportsBoxing £26 for HD and so far the picture quality has been garbage. Pixilated every 5 seconds or so. Sort it out or refund everyone affected.
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Richie Knight
(@richiechuff) reported
from
Stoke-on-Trent, England
@virginmedia You don’t see chuff all in stoke because of how **** your service as become constant buffering issues now for months How do we claim refunds for loss of service
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Marcos Clowes FCILT
(@MarcosJimClowes) reported
from
Stafford, England
@virginmedia I have lost my internet and TV channels. I don’t have access to the login details or my phone number to resolve online and I can’t get any answer on the phones despite waiting a very long time. How can I resolve this please?
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Meyrick
(@iMeyrick) reported
from
Stoke-on-Trent, England
@zebadee1985 @virginmedia Virgin Media, fastest speeds but slowest customer service. It’s a massive shame, it really lets them down.
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Sophie Bridgett
(@sophiebridgett) reported
from
Stoke-on-Trent, England
@virginmedia Still terrible. I've followed the instructions once signed in online however consistently dipping. :(
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Marc Almond
(@marcalmond7) reported
from
Stoke-on-Trent, England
@TheHammer180 @virginmedia Best thing to do is give your 30 days notice to cancel and they will call you directly with an offer! Happened to me twice now!
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Jacqui Riley
(@cajriley51) reported
from
Stoke-on-Trent, England
@virginmedia Is anyone answering your phones???!!!!!!. I've been hanging on for 35 minutes. Disgusting customer service.
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Jacqui Riley
(@cajriley51) reported
from
Stoke-on-Trent, England
@virginmedia Sorry doesn't fix the problem
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nathan
(@small1808) reported
from
Stafford, England
@virginmedia been on hold with one of your customer service agents for 45 minutes now hope she is alright
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Stocky.
(@StaffordTownUK) reported
from
Stafford, England
@virginmedia what are you doing to resolve the broadband ongoing performance and outage issues I'm Stafford. Many people /sites complaining.
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Will Hook
(@williamtm) reported
from
Stafford, England
@virginmedia had packet loss for a solid four days now in the ST16 area (Stafford)…any chance of a fix? It’s impacting my ability to work from home and in the evening I’ve not been able to watch YouTube/Netflix/etc without it buffering constantly.
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Neil hughes
(@hughes_nh) reported
from
Stoke-on-Trent, England
@DUCKmagstoke When will people learn that virgin media it terrible compared to sky 🤔
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Mathew
(@mbally91) reported
from
Stafford, England
@virginmedia why do your advisors keep hanging up randomly during my calls? Trying to find upgrade offers!? Shocking service will be looking to disconnect. What you saying @SkyUK?
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SBJ💙
(@SharonJukes) reported
from
Stoke-on-Trent, England
Two days have now passed and they have heard nothing. They have no phone or internet and Dad is 80. Please can someone contact me and I will provide further details by DM. This is poor service for what you class as a vulnerable age group. I have tried to call you #virginmedia
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Sophie Bridgett
(@sophiebridgett) reported
from
Stoke-on-Trent, England
@virginmedia terrible internet this past 2 weeks!! Consistenly dropping 😫😫
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Marcos Clowes FCILT
(@MarcosJimClowes) reported
from
Stafford, England
@virginmedia I’ve been through all of that. A totally useless service. I’ve asked to be mailed an account password. So I need to wait for that as they told me no other way to help.
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Jacqui Riley
(@cajriley51) reported
from
Stoke-on-Trent, England
@virginmedia I have been trying to sort out the issue off my password not working and the internet dropping out for over a week. I am getting passed around in circles. Please can you tell me how much notice I need give to leave and also give me an email for complaints please
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nathan
(@small1808) reported
from
Stafford, England
@virginmedia an hour on hold and still no further forward 😭😭😭😭😭 this is why i dont ring with problems with my service from you
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Marcos Clowes FCILT
(@MarcosJimClowes) reported
from
Stafford, England
@virginmedia They refused to tell me as they said it contravened GDPR rules, I asked if they could tell me the minimum I needed to pay so as not to involve GDPR. They weren’t able to help.
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Jacqui Riley
(@cajriley51) reported
from
Stoke-on-Trent, England
@virginmedia Why cant someone just ring me so I can actually explain what the problem is. When I try and light in it does not recognize my mothers maiden name and I'm sure I have got that right so then I cant get any further
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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use this
(@didhe5aythat) reported
@virginmedia Saturday 7 days later, an engineer turns up and says its not his department the install team have not installed the fibre to my property correctly.......FAIL AGAIN,so they will get the install team out on priority between 1-6 ..... guess what?? NO SHOW
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use this
(@didhe5aythat) reported
@virginmedia have you informed the police about your missing engineers and disappearing customer service agents???? I'm still awaiting call backs and for them to turn up after 7 days
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Cine - Just Chatting Premiership - Tuesdays
(@itscinegee) reported
Virgin media , your sky sports channel quality is below awful. How you can claim it’s HD is a joke
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Stephanie Rodger
(@_RodgerThat) reported
@virginmedia Not a problem. Enjoy your Wi-Fi in your gaff this weekend 😭🫣
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Tony Can Eyeballs Sweat Lane
(@IuchiAtesoro) reported
@virginmedia I finally got round to calling somebody about a package upgrade and apparently the Volt Ultimate that is £85 is only available to new customers and a 20yr+ customer can only get the same package for for nearly £30 a month more. I am appalled.
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Aimee
(@AimArcher) reported
@virginmedia I have tried booking an engineer, 1 week wait?! It’s STILL not working and I’ve rang 3 times and been told it will be escalated and somebody will call us back, 3 days later no call. Sort it out - such poor service and bad advisors on the phone
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banofi
(@sparkly_sand) reported
@virginmedia is there a way of contacting you regarding a complaint? I spent over two hours on WhatsApp, we resolved one query but I think the assistant did not understand my other query.
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Aimee
(@AimArcher) reported
@virginmedia Not good enough when we’ve had the issue all week and your advisors have told us somebody would call us and have escalated as a complaint and we’ve had no call and no wifi. Shocking that even on here the service is bad, what is going on??? How am I supposed to work from home…
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Amanda Tucker
(@mandaT1983) reported
@virginmedia I made 10 calls & spent 5hrs on the phone to not get anywhere. Just because its sorted now doesn't take away the frustration that was caused. They were rude, they lied to me, called me a liar, unacceptable. Sophie was the only one who cared enough not to mess me about.
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Richard Keenan
(@Mr_Peeks) reported
Interesting that the "thinking of leaving us" option puts me through to someone instantly, but "I've moved house and need to cancel" option I'm still on hold 50 minutes later. @virginmedia do better.