Virgin Media Outage Report in Checkley, Staffordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Checkley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Checkley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 28: Problems at Virgin Media
Virgin Media is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Checkley, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent and Stafford.
| City | Problem Type | Report Time |
|---|---|---|
 Stoke-on-Trent |
Phone | |
| Stoke-on-Trent |
Wi-fi | |
| Stoke-on-Trent |
Total Blackout | |
| Stoke-on-Trent |
Wi-fi | |
| Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Checkley, England
Latest outage, problems and issue reports in Checkley and nearby locations:
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Jacqui Riley
(@cajriley51) reported
from
Stoke-on-Trent, England
@virginmedia Why cant someone just ring me so I can actually explain what the problem is. When I try and light in it does not recognize my mothers maiden name and I'm sure I have got that right so then I cant get any further
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Neil hughes
(@hughes_nh) reported
from
Stoke-on-Trent, England
@DUCKmagstoke When will people learn that virgin media it terrible compared to sky 🤔
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Sophie Bridgett
(@sophiebridgett) reported
from
Stoke-on-Trent, England
@virginmedia terrible internet this past 2 weeks!! Consistenly dropping 😫😫
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Mark Kelly
(@upthevale) reported
from
Stafford, England
@virginmedia ... what’s going on with your service in Stafford?? ... not good enough!
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Matt Harrison
(@paramattharri84) reported
from
Stoke-on-Trent, England
@KezMH @virginmedia The hardest part of the problem is actually gettong to speak to someone
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SBJ💙
(@SharonJukes) reported
from
Stoke-on-Trent, England
Two days have now passed and they have heard nothing. They have no phone or internet and Dad is 80. Please can someone contact me and I will provide further details by DM. This is poor service for what you class as a vulnerable age group. I have tried to call you #virginmedia
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Sophie Bridgett
(@sophiebridgett) reported
from
Stoke-on-Trent, England
@virginmedia Still terrible. I've followed the instructions once signed in online however consistently dipping. :(
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El 👸🏻
(@byellielouise) reported
from
Colwich, England
@virginmedia can you please advise how I can speak to an actual person on your customer service number
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El 👸🏻
(@byellielouise) reported
from
Colwich, England
@FowlerLegend @virginmedia I’m just going round in circles. Hours of stress with it tonight. If I ever manage to get it cancelled I’ll never going near the company again
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Marcos Clowes FCILT
(@MarcosJimClowes) reported
from
Stafford, England
@virginmedia I’ve been through all of that. A totally useless service. I’ve asked to be mailed an account password. So I need to wait for that as they told me no other way to help.
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El 👸🏻
(@byellielouise) reported
from
Colwich, England
@virginmedia No they didn’t. Seeing as I can’t get the issue sorted with yourselves I will be contacting my bank and instructing them not to take any payments from you via direct debit
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Matt Harrison
(@paramattharri84) reported
from
Stoke-on-Trent, England
@virginmedia No! I'm not a customer its @KezMH who you need to apologise to. Seemingly your lack of ability to even read this thread properly emphasises your lack of ability to provide acceptable customer service
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Marcos Clowes FCILT
(@MarcosJimClowes) reported
from
Stafford, England
@virginmedia They refused to tell me as they said it contravened GDPR rules, I asked if they could tell me the minimum I needed to pay so as not to involve GDPR. They weren’t able to help.
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Marcos Clowes FCILT
(@MarcosJimClowes) reported
from
Stafford, England
@virginmedia I have lost my internet and TV channels. I don’t have access to the login details or my phone number to resolve online and I can’t get any answer on the phones despite waiting a very long time. How can I resolve this please?
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Jacqui Riley
(@cajriley51) reported
from
Stoke-on-Trent, England
@virginmedia Sorry doesn't fix the problem
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El 👸🏻
(@byellielouise) reported
from
Colwich, England
@virginmedia I have also tried the text service, and have been waiting an hour and a half for someone to answer. I have tried the options it gives in the meantime which redirect to the website which still doesn’t answer my query
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Ian Morris
(@ianmorris04) reported
from
Checkley, England
@JimBrowning11 @virginmedia @KolkataPolice They are also targeting sky customers, was seeing my mum phone went internet, today my house phone, same ****. Be careful people.
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El 👸🏻
(@byellielouise) reported
from
Colwich, England
@virginmedia I’d like to cancel my broadband installation
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Beth Emma
(@beth_emma_) reported
from
Stoke-on-Trent, England
@virginmedia my internet is down, again 🙃 I'm in ST4
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Jacqui Riley
(@cajriley51) reported
from
Stoke-on-Trent, England
@virginmedia I have been trying to sort out the issue off my password not working and the internet dropping out for over a week. I am getting passed around in circles. Please can you tell me how much notice I need give to leave and also give me an email for complaints please
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dazza
(@Dazza10484711) reported
@virginmedia Had this issue for days virgin is shocking paying for a the highest internet speed and it's dog ****
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Wevsky
(@wevsky) reported
@macavanagh @virginmedia sadly in your T&C's you dont get any comp for X amount of time they are down. i remember few years back it was over 2 days without
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VikingGinge
(@Alex____Bayliss) reported
@virginmedia No offence I don’t pay stupid money to not get service and for my internet to be constantly down especially in a cost of living crisis where your putting the price up I’d like some money back because of this or work took off my bill
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Smooth Criminal
(@Kingdom320) reported
Can you guys please sort out the Cisco issue. #virginmedia
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⚽️ Disco Stu🎩
(@sonic_sinclair) reported
@virginmedia 60% of the UK is down….. What root causes this blackout, I thought Broadband is more stable now, possibly the demand has gone up, or I normally say, the Government is using it for something 😮
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James Middleton
(@JamesMiddleton1) reported
@virginmedia must be the shittest going. I’ve said it for years now. Their staff are clueless and don’t give a flying **** about anybody either. But don’t worry they’ll still charge you double. With sky they reimburse you straight away. Absolute awful company.
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C
(@clairey_dee) reported
@virginmedia My Internet is either going slow or its going off and on every few seconds! I have 1gb Internet.
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Lucas
(@LucasEf81) reported
@virginmedia Problem in UK. Anybody else?
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Muhammad Darwesh
(@ManiDarwesh) reported
@virginmedia LE5 services down
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Ady Twiner
(@DjAdyTwiner) reported
@virginmedia THIS IS NOT GOOD ENOUGH. Putting the prices up and you can’t resolve a problem that’s been happing since early hours. Sort it out now.