Virgin Media Outage Report in Checkley, Staffordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Checkley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Checkley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Checkley, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent and Stafford.
| City | Problem Type | Report Time |
|---|---|---|
 Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
TV | |
| Stafford |
Internet | |
| Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
Wi-fi | |
| Stoke-on-Trent |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Checkley, England
Latest outage, problems and issue reports in Checkley and nearby locations:
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Andrew Dickerson
(@andy_dickerson) reported
from
Stoke-on-Trent, England
@virginmedia Yes I did and Tuesdays fault was shown and yesterday's wasn't so how about you provide the service I pay for. If this continues I will begin getting quotes from other service providers as I am fed up of dealing with bots and spammers claiming to be from you.
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Daz (Oaky) Holdcroft
(@dazholdcroft1) reported
from
Stoke-on-Trent, England
@TerryBossons @virginmedia Since Covid no body answers phones any more crazy, shocking though that is @TerryBossons really bad costumer service and lack of information I had this with Sky very similar 2 very poor service providers with little thought of what’s going on in todays climate
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🍃Lana Banana🍂
(@Laaana_bananaaa) reported
from
Stoke-on-Trent, England
How ******** can Virgin Media say it's too expensive to connect us with WiFi in this area and would take them years to earn it back, when other people in the smae street have it!!??? 🙃😠
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𝓖𝓮𝓶
(@itsgemrose) reported
from
Stafford, England
@virginmedia Nope, I just keep being reassured every time that it’s been done. Can I have an email address to send a formal complaint to please? Preferably to the most senior person.
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Wayne Thomas
(@martialartnerd) reported
from
Stoke-on-Trent, England
@virginmedia absolutely shocking treatment when trying to sort an upgrade out, asked to speak to the manager was told I can't sniggered at and the phone was then put down... we have three contracts Internet and tv with you safe to say we won't be renewing
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Tim Ray
(@timothyray) reported
from
Tean, England
@Cassetteboy @virginmedia Imagine being that crap a company that you don't realise the damage you do to @virginmedia's reputation when you piss off someone with 77k Twitter followers.
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Kerys🐝🇺🇦🙏🏻
(@Faeeeriee) reported
from
Stoke-on-Trent, England
Think Virgin Media just **** the bed. What’s happened?
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Ant Sheeran 🤙🏻
(@sh33ran7) reported
from
Stoke-on-Trent, England
Get priority tickets for Peter Kay virgin tell me as I’m a customer, yet I can’t even get on the O2 priority app. Sort it out @virginmedia @O2
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J9PVFC
(@J9PVFC) reported
from
Stoke-on-Trent, England
@virginmedia recently downgraded my broadband package, but my Volt package hasn’t been reapplied to my account. Can you help as O2 show it’s active, but no options on your help site that direct me to someone to fix.
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Ant Sheeran 🤙🏻
(@sh33ran7) reported
from
Stoke-on-Trent, England
@virginmedia Yes I’ve checked it each time it has occurred and there’s no problem showing, I’ve also restarted and rebooted numerous times over the last couple of days and it still intermittently just stops working.
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dean condliffe 🏴
(@DeanCondliffe) reported
from
Stoke-on-Trent, England
@virginmedia you know when a customer makes a complaint (twice) and you say that the customer will receive a phone call within 24-48hrs. Is this true or do you just make it up as you go along? Thanks.
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Matt Bennett
(@MattBennett93) reported
from
Stoke-on-Trent, England
@virginmedia Well do you not think if I'm only getting a service for 80% of the time, I should only be paying 80% of the bill?
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Andrew Dickerson
(@andy_dickerson) reported
from
Stoke-on-Trent, England
Anyone know what on earth is going on with @virginmedia ATM last 2 days connections been up and down like a god knows what ?
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Cook Pass Babtridge
(@andytideswell) reported
from
Stoke-on-Trent, England
@virginmedia absolutely awful service. So much for looking after elderly and vulnerable customers. Trying to sell services that are not needed or wanted.
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Neil Barker
(@NeilBarker72) reported
from
Stoke-on-Trent, England
Is anybody having issues with @virginmedia internet. My neighbours is running ok but is off.
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Chris Laws
(@ChrisLaws1) reported
from
Cheadle, England
@virginmedia please sort your service out... I have now been on the phone to you for almost an hour. The first person hung up on me, the second was rude and useless. All for £0.01 which I don't owe. No wonder the landlords are removing virgin from all of the apartments
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Ant Sheeran 🤙🏻
(@sh33ran7) reported
from
Stoke-on-Trent, England
@virginmedia I have yes and there is no problem detected. This has been happening for 3 days now.
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dean condliffe 🏴
(@DeanCondliffe) reported
from
Stoke-on-Trent, England
@virginmedia John, please check my file. I’ve called several times, to be told somebody will contact you regarding your complaint. I ask to speak to a manger I’m told, none available. Appreciate this is not your fault buts it’s an utter **** show. I’ll let @Ofcom take the lead from here.
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Steve woolliscroft
(@swoolly1970) reported
from
Stoke-on-Trent, England
@virginmedia I’m trying to watch @stokecity , I pay you good/ hard earned money for your service and this is what you give #shocking
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Ant Sheeran 🤙🏻
(@sh33ran7) reported
from
Stoke-on-Trent, England
@virginmedia what is happening with your broadband?? I don’t pay stupid amounts of money each month for it not to work!!!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mxttias
(@mxttias_) reported
@virginmedia When I spoke with someone about my accessibility needs they confirmed I'd be able to contact via email should the situation arise. A bunch of your help page links are broken and the live chat says there's a 4h wait. You are legally obligated to provide disability accommodation
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Derek
(@Derek07624246) reported
@virginmedia really poor customer service. Been on the mobile phone for 40 mins to get a WiFi pod, put on hold 3 times, had to eventually give up and hang phone up really poor standards and still never got anywhere
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Raman
(@Raman52159807) reported
@virginmedia are the worst possible internet provider. imagine not having internet for a month because they didn't finish doing the installation and then you get delayed by another month for the same reason. no temporary dongle either - i have to pay for it they said.
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Joshua Gilroy
(@JoshuaGilroy5) reported
@virginmedia So called customer lines to get an update several times through out today. Was told will be today etc. Then on mentioned I have to wait until Feb 11 now for internal install. But I've already had this on Jan 29. As part of my install and on boarding virgin media...
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Marianne Evers
(@Catrabbit75) reported
@babymable @virginmedia Thats shocking. Seems like all the advisors are busy doing is putting the phone down on people. I've just made a complain on the online complaints form, which can be found on the contact Us page/complaints. Advised of issues and requested account closure
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Dan
(@Dan82comp) reported
@virginmedia How about employing more staff? I'm on a WhatsApp message now which had had ZERO input since 8am. What do I need to do? Cancel my direct debit??
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MUHAMMAD YOUSAF
(@MUHAMMAD7545700) reported
@virginmedia please need to cancel contract no one ans phone hold for 1 hour
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Russell Kane
(@russell_kane) reported
@virginmedia wtf. Oboist Life and online gigs ruined by you NOT fitting my broadband!!! 😣😣
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ruth west
(@ruth_w2020) reported
Virgin media my wifi has been down for ages now we really need it back up it’s getting ridiculous we’ve restarted it so many times ! @virginmedia we are in nottingham arnold
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Kathy Miller
(@KathyMi25429227) reported
@virginmedia so internet back for 5 mins then off again but no you won't let me book an engineer for 24 hrs though it has gone down twice, you acknowledge there is an issue, cannot pass me onto a manager, will only do what script tells you to do and don't offer a refund.