Virgin Media Outage Report in Stafford, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Stafford come from postal codes ST16.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stafford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stafford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 03: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Stafford, England
The most recent Virgin Media outage reports came from the following cities: Cannock, Stafford, Burntwood and Uttoxeter.
| City | Problem Type | Report Time |
|---|---|---|
 Cannock |
Internet | |
| Stafford |
Internet | |
| Burntwood |
Internet | |
| Uttoxeter |
Wi-fi | |
| Burntwood |
Internet | |
| Burntwood |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stafford, England
Latest outage, problems and issue reports in Stafford and nearby locations:
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Claire Holdcroft
(@mrsclholdcroft) reported
from
Stafford, England
@virginmedia can you please tell me how to ensure that you cancel my contract? I have tried since June! I’ve moved out and you keep on sending me bills and notices of not paying! The chat is useless as no one actually helps! It then disconnects! So disappointed.
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El 👸🏻
(@byellielouise) reported
from
Colwich, England
@virginmedia I have also tried the text service, and have been waiting an hour and a half for someone to answer. I have tried the options it gives in the meantime which redirect to the website which still doesn’t answer my query
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CR #GTTO
(@CraigST6) reported
from
Stafford, England
@virginmedia @SkySports @SkySportsBoxing £26 for HD and so far the picture quality has been garbage. Pixilated every 5 seconds or so. Sort it out or refund everyone affected.
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Mathew
(@mbally91) reported
from
Stafford, England
@virginmedia why do your advisors keep hanging up randomly during my calls? Trying to find upgrade offers!? Shocking service will be looking to disconnect. What you saying @SkyUK?
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Marcos Clowes FCILT
(@MarcosJimClowes) reported
from
Stafford, England
@virginmedia I’ve been through all of that. A totally useless service. I’ve asked to be mailed an account password. So I need to wait for that as they told me no other way to help.
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El 👸🏻
(@byellielouise) reported
from
Colwich, England
@virginmedia I’d like to cancel my broadband installation
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El 👸🏻
(@byellielouise) reported
from
Colwich, England
@virginmedia can you please advise how I can speak to an actual person on your customer service number
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nathan
(@small1808) reported
from
Stafford, England
@virginmedia been on hold with one of your customer service agents for 45 minutes now hope she is alright
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Jason Timmins
(@saneorinsane) reported
from
Brownhills, England
@virginmedia Thanks but that never works. ~15 years ago someone in our little cul-de-sac objected to VM digging the road so it's not here. How do I get VM to try again?
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Marcos Clowes FCILT
(@MarcosJimClowes) reported
from
Stafford, England
@virginmedia I have lost my internet and TV channels. I don’t have access to the login details or my phone number to resolve online and I can’t get any answer on the phones despite waiting a very long time. How can I resolve this please?
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Mark Kelly
(@upthevale) reported
from
Stafford, England
@virginmedia ... what’s going on with your service in Stafford?? ... not good enough!
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El 👸🏻
(@byellielouise) reported
from
Colwich, England
@FowlerLegend @virginmedia I’m just going round in circles. Hours of stress with it tonight. If I ever manage to get it cancelled I’ll never going near the company again
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Stocky.
(@StaffordTownUK) reported
from
Stafford, England
@virginmedia what are you doing to resolve the broadband ongoing performance and outage issues I'm Stafford. Many people /sites complaining.
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Marcos Clowes FCILT
(@MarcosJimClowes) reported
from
Stafford, England
@virginmedia They refused to tell me as they said it contravened GDPR rules, I asked if they could tell me the minimum I needed to pay so as not to involve GDPR. They weren’t able to help.
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beckiemurphy
(@beckieslittleb1) reported
from
Rugeley, England
@virginmedia Yes it doesn’t help
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nathan
(@small1808) reported
from
Stafford, England
@virginmedia an hour on hold and still no further forward 😭😭😭😭😭 this is why i dont ring with problems with my service from you
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Ian Morris
(@ianmorris04) reported
from
Checkley, England
@JimBrowning11 @virginmedia @KolkataPolice They are also targeting sky customers, was seeing my mum phone went internet, today my house phone, same ****. Be careful people.
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Will Hook
(@williamtm) reported
from
Stafford, England
@virginmedia had packet loss for a solid four days now in the ST16 area (Stafford)…any chance of a fix? It’s impacting my ability to work from home and in the evening I’ve not been able to watch YouTube/Netflix/etc without it buffering constantly.
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El 👸🏻
(@byellielouise) reported
from
Colwich, England
@virginmedia No they didn’t. Seeing as I can’t get the issue sorted with yourselves I will be contacting my bank and instructing them not to take any payments from you via direct debit
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Jack Benjamin
(@beadyeyedjack) reported
from
Cannock Chase, England
@virginmedia have got to be the worst company going. Awful awful service. Avoid at all costs!!!! #virginmedia #BROADBAND
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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JoJo
(@unicorn_lil21) reported
@virginmedia No I have rebooted it every night and taken the internet cable and out and back on. This is the only box in the house. It has been doing this since the outage on the 4/4/2023
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Annie1971
(@anniebev6) reported
For the last week my TV and internet has been crap, now I can't even use the app to find out what's happening in my area, such a crap company #virginmedia
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Neil
(@rettoclien) reported
@Virginmedia Hello I am trying to log into the o2 priority app, as it says VM broadband customers have access, I get passed the login screen, but when asked to put in my mobile number I’d get an invalid auth token error. I am not and o2 or vm mobile customer. Can you resolve this
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JimBob🏴🏴🇮🇹
(@Brynglas70) reported
@virginmedia There's a widespread ongoing issue since last week's outage. Hub 4's aren't connecting to WiFi pods.
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Customer Service
(@complaints_help) reported
@DevoyPaul @virginmedia @NatGeoUK Hi Paul, We’re sorry for the delay getting this sorted. Bank holiday hangovers still wearing off. Not to worry, we’ll these big *****’s back on your screen in no time. Thanks Customer Service
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Hayreddin Barbarossa
(@OghuzKh) reported
@chilternrailway and @virginmedia competing for the worst company of 2023. Its a close battle
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Jack P
(@jack_p_93_) reported
@virginmedia service down AGAIN in ME5. No broadband whatsoever. Restarted and reset the hub and unable to connect. Any chance of some help or refund as we are trying to work from home which is quite hard when you don’t have any wifi. Awful service
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Wendy Nicholas
(@WendyNicholas1) reported
@virginmedia Speed is not the issue it's the dropouts But we are told because it is intermittent it's not a issue that we can have any type of compensation for as it is not total loss and if it takes 2hrs to watch an 1hr of TV as the WiFi drops waiting for it to restart is not a problem
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Jonathan
(@DigitalJonathan) reported
from
Bristol, England
Looks like @virginmedia #virginmedia is down in Bristol again. Bravo. Idiots
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yaknottocs
(@yakalot2) reported
@virginmedia Thank you. Now why couldn't the customer service adviser on the phone say that? Seems that some retraining is needed.