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Virgin Media

Virgin Media outages and service status in Stafford, England

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Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Stafford, including 0 direct reports.
  • The most common problems reported in this area mention Wi-fi and TV.
  • The most recent signal from this area was received May 19, 10:07 AM GMT+1.
  • 50% Wi-fi (50%)
  • 50% TV (50%)

The latest reports from users having issues in Stafford come from postal codes ST16 and ST17 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stafford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stafford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Stafford, England

The most recent Virgin Media outage reports came from the following cities: Stafford, and Cannock.

CityProblem TypeReport Time
Stafford Wi-fi 5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stafford, England

Latest outage, problems and issue reports in Stafford and nearby locations:

  • Kerry777
    Kerry (@Kerry777) reported from Newport, England

    @virginmedia I give up! Time to look for another service provider who cares about their customers!

  • byellielouise
    El 👸🏻 (@byellielouise) reported from Colwich, England

    @virginmedia I’d like to cancel my broadband installation

  • EmzeeJaye
    Emily-jaye collins. (@EmzeeJaye) reported from Stafford, England

    @virginmedia I've already checked and there is no reported issues in my area.

  • EmzeeJaye
    Emily-jaye collins. (@EmzeeJaye) reported from Stafford, England

    Virgin media really need to pull their finger out. Don't boast a service that you simply cannot provide. What a bloody joke. #virginmedia #failmedia

  • EmzeeJaye
    Emily-jaye collins. (@EmzeeJaye) reported from Stafford, England

    @virginmedia all of yesterday and still today I have no internet. It's been switched off, reset etc. Last month I went nearly a week without service. This needs resolving or I'm leaving.

  • williamtm
    Will Hook (@williamtm) reported from Stafford, England

    @virginmedia had packet loss for a solid four days now in the ST16 area (Stafford)…any chance of a fix? It’s impacting my ability to work from home and in the evening I’ve not been able to watch YouTube/Netflix/etc without it buffering constantly.

  • BarryWi32733397
    Barry Williams (@BarryWi32733397) reported from Hixon, England

    @staffsbrewery @unicom @openreach I walked away from BT Infinity in my Hixon village as soon as Virgin Media was available the Service from BT was not good to say the least and i safe money with VM compared to my monthly charges from BT and Sky

  • S_Whitchurch
    Sharon Whitchurch 🇺🇦 (@S_Whitchurch) reported from Burntwood, England

    First World problems. Internet dropping. Or should I say, @virginmedia broadband. Its awful, drops completely three / four times a week. Sometimes several times a day for a few seconds. Can't wait until I can give notice!

  • small1808
    nathan (@small1808) reported from Stafford, England

    @virginmedia an hour on hold and still no further forward 😭😭😭😭😭 this is why i dont ring with problems with my service from you

  • MarcosJimClowes
    Marcos Clowes FCILT (@MarcosJimClowes) reported from Stafford, England

    @virginmedia I have lost my internet and TV channels. I don’t have access to the login details or my phone number to resolve online and I can’t get any answer on the phones despite waiting a very long time. How can I resolve this please?

  • SketchXZ
    SketchXZ (@SketchXZ) reported from Burntwood, England

    Sorry stream was cut short @virginmedia decided it was gna go down 🖕 #twitch #internetproblems

  • photo_bloke
    Mike Hillman (@photo_bloke) reported from Stafford, England

    @virginmedia If you really wanted me to stay and you valued me as a customer you would have respected my original request when i was first called and we wouldn't be here now Learn the lessons from this - do what customers ask show them some respect and stop bothering them with unwanted calls

  • Paul_Reviews
    Paul Moore (@Paul_Reviews) reported from Burntwood, England

    @leicscyberaware @SCwithGin @virginmedia @NCSC @troyhunt @ScottMcGready @PWTooStrong The irony here is 3 random words can be broken in as little as 40 seconds, maximum 50 minutes. A 10 character random password, by comparison, would take 7 weeks with the same hardware.

  • photo_bloke
    Mike Hillman (@photo_bloke) reported from Stafford, England

    @virginmedia (3/3) I'm the customer, and I would like to think you would accommodate my wishes and show me some respect as one of the people who ultimately pay for your profits. I will not, however, be a customer for much longer

  • Kate223110
    KateCap ❤️ (@Kate223110) reported from High Offley, England

    And the award for the worst internet service, connection and customer service goes to @virginmedia #whatajoke

  • byellielouise
    El 👸🏻 (@byellielouise) reported from Colwich, England

    @virginmedia can you please advise how I can speak to an actual person on your customer service number

  • danandbec
    Dan and Bec (@danandbec) reported from Stafford, England

    Well, @virginmedia what a way to welcome a new customer. Two weeks in and I’m getting speeds so slow the internet is unusable. A week to wait before an engineer visit and there’s no compensation. How do we key workers work from home this week on 2mbit?

  • YidBarmy
    David Rathband (@YidBarmy) reported from Burntwood, England

    Virgin Media customer service is non existent. 6 times today I’ve called to make changes to my package. I’ve waited on average 50 minutes each time only to be cut off each time. You can add to your package on line but you can’t remove anything. Just wait till normality returns...

  • Paul_Reviews
    Paul Moore (@Paul_Reviews) reported from Burntwood, England

    @kinoshitajona @ScottMcGready @SCwithGin @virginmedia @NCSC @troyhunt @PWTooStrong Agreed, neither are secure and should never be used... however it's certainly possible to make an unbreakable MD5 password.

  • S_Whitchurch
    Sharon Whitchurch 🇺🇦 (@S_Whitchurch) reported from Burntwood, England

    @virginmedia I assume as you know there is a problem in my area and we have no TV services or wi-fi that we will automatically be compensated? Many of us are still working from home and this is a massive problem for us!!! #badcustomerservice

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • xTHEDROIDx
    Richard (@xTHEDROIDx) reported

    @virginmedia I've managed to sort it. Your customer service is appalling and because they're based in India, they lack any form of understanding or compassion and language barriers made the entite situation worse. Your UK based customer service team are flawless.

  • Kirsty__x3
    Kirsty ✨ (@Kirsty__x3) reported

    Is @virginmedia down?? Internet or stream box arnt working #virgin #virginstreambox

  • JMRGBY_
    jamie (@JMRGBY_) reported

    @MICHAELEMERS0N @virginmedia It’s pathetic. What could have happened to warrant approximately 8 days before a fix can happen??

  • carole_awebb
    Carole ✝️🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿🙏 (@carole_awebb) reported

    @virginmedia Is there a customer services number I can call please?

  • vickiferris
    Vicky Leigh (@vickiferris) reported

    Spoke to customer service on Thursday she said new box should arrive soon and the pre-paid envelop is on the way. Success finally... oh no. Pre-paid envelop still not arrived and no sign of box, should be with yodel by now and nothing (8) @virginmedia

  • Mccartney2Phil
    Phil NSNO (@Mccartney2Phil) reported

    @virginmedia there has been issues with the set top/TV since May 18th and it's still not fixed...why ?

  • phebes36
    fabian shallow (@phebes36) reported

    @virginmedia spoke to your customer service team in regards to my bill. I'm still waiting for my email to say that this month's bill is wrong and to send the correct one. Its been more than 24 hours since I spoke to them.

  • richardsusskind
    Richard Susskind (@richardsusskind) reported

    Anyone got any advice on how to get @virginmedia to help solve a problem? My WiFi and TV have not been working since Thursday and I am told the outage in the area may not be fixed until Tuesday. Hard to accept.

  • _jadebrady
    Jade Fairclough (@_jadebrady) reported

    @virginmedia down for 9 hours now, only fixed in 24 - 48 hours. In today’s world where everything relies on internet this is really appalling service. If you had prior warning there was an outage expected you can prepare but to have it off for so long is ridiculous

  • Celtic_steph67
    Celtic Steph (@Celtic_steph67) reported

    @virginmedia have got to be the worst company on planet earth for customer service. You are just absolutely clueless and the left hand has absolutely no idea what the right hand is doing. Embarrassing. TV and Broadband on and off for over a week now. 🤡🤡🤡🤡