Virgin Media Outage Report in Stafford, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Stafford come from postal codes ST16.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stafford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stafford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 23: Problems at Virgin Media
Virgin Media is having issues since 05:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Stafford, England
The most recent Virgin Media outage reports came from the following cities: Stafford, Burntwood, Rugeley and Cannock.
| City | Problem Type | Report Time |
|---|---|---|
 Stafford |
Internet | |
| Stafford |
Wi-fi | |
| Stafford |
Internet | |
| Burntwood |
TV | |
| Burntwood |
Phone | |
| Burntwood |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stafford, England
Latest outage, problems and issue reports in Stafford and nearby locations:
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Kerry
(@Kerry777) reported
from
Newport, England
@virginmedia poor service! Second time calling in a week! Slow service and bad reception! For the money you pay it’s not acceptable. Time to look ok for a new service provider!
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Becky Weaver
(@beckywvr_) reported
from
Albrighton, England
@virginmedia Which would be fine, but it’s now been down for a further 40 minutes again and been lagging all morning. So it’s obviously far from fixed.
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StaffordBooks&Comics
(@booksandcomics) reported
from
Stafford, England
Right in the middle of hosting a virtual pub quiz with friends from around the world and our WiFi with @virginmedia cuts out. It’s been fine all the way through lock down, unsure why these past few days it has been awful...#virginmediadown
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Mathew
(@mbally91) reported
from
Stafford, England
@virginmedia why do your advisors keep hanging up randomly during my calls? Trying to find upgrade offers!? Shocking service will be looking to disconnect. What you saying @SkyUK?
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Jason Timmins
(@saneorinsane) reported
from
Brownhills, England
@virginmedia Thanks but that never works. ~15 years ago someone in our little cul-de-sac objected to VM digging the road so it's not here. How do I get VM to try again?
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Claire Holdcroft
(@mrsclholdcroft) reported
from
Stafford, England
@virginmedia can you please tell me how to ensure that you cancel my contract? I have tried since June! I’ve moved out and you keep on sending me bills and notices of not paying! The chat is useless as no one actually helps! It then disconnects! So disappointed.
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Dan and Bec
(@danandbec) reported
from
Stafford, England
Well, @virginmedia what a way to welcome a new customer. Two weeks in and I’m getting speeds so slow the internet is unusable. A week to wait before an engineer visit and there’s no compensation. How do we key workers work from home this week on 2mbit?
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Marcos Clowes FCILT
(@MarcosJimClowes) reported
from
Stafford, England
@virginmedia I have lost my internet and TV channels. I don’t have access to the login details or my phone number to resolve online and I can’t get any answer on the phones despite waiting a very long time. How can I resolve this please?
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Stocky.
(@StaffordTownUK) reported
from
Stafford, England
@virginmedia what are you doing to resolve the broadband ongoing performance and outage issues I'm Stafford. Many people /sites complaining.
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Brian A Wilshaw
(@supercharger49) reported
from
Rugeley, England
@virginmedia Our virgin has been down for 2 days. When phoning, all we get is a message saying 'Sorry the service in your area is intermittent, our engineers are doing their best to fix it. Intermittent???? I wish! We've had no telephone, internet or TV continually for 2 days, 😡
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Kerry
(@Kerry777) reported
from
Newport, England
@virginmedia I give up! Time to look for another service provider who cares about their customers!
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Will Hook
(@williamtm) reported
from
Stafford, England
@virginmedia had packet loss for a solid four days now in the ST16 area (Stafford)…any chance of a fix? It’s impacting my ability to work from home and in the evening I’ve not been able to watch YouTube/Netflix/etc without it buffering constantly.
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Ash🌐
(@AshMcFarlane95) reported
from
Rugeley, England
@virginmedia you internet service is down again
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Marcos Clowes FCILT
(@MarcosJimClowes) reported
from
Stafford, England
@virginmedia They refused to tell me as they said it contravened GDPR rules, I asked if they could tell me the minimum I needed to pay so as not to involve GDPR. They weren’t able to help.
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Claire Holdcroft
(@mrsclholdcroft) reported
from
Stafford, England
Trying to speak to @virginmedia is so hard, trying to cancel my contract for nearly 2 months now. Does anyone ever get out?
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CR #GTTO
(@CraigST6) reported
from
Stafford, England
@virginmedia @SkySports @SkySportsBoxing £26 for HD and so far the picture quality has been garbage. Pixilated every 5 seconds or so. Sort it out or refund everyone affected.
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Emily-jaye collins.
(@EmzeeJaye) reported
from
Stafford, England
@virginmedia considering my number isn't on the directory and I've never given it out to anyone, it's funny how I am getting so many scam and cold calls.
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Jack Benjamin
(@beadyeyedjack) reported
from
Cannock Chase, England
@virginmedia have got to be the worst company going. Awful awful service. Avoid at all costs!!!! #virginmedia #BROADBAND
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nathan
(@small1808) reported
from
Stafford, England
@virginmedia been on hold with one of your customer service agents for 45 minutes now hope she is alright
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nathan
(@small1808) reported
from
Stafford, England
@virginmedia an hour on hold and still no further forward 😭😭😭😭😭 this is why i dont ring with problems with my service from you
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Anne Woolley
(@AnneWoolley1) reported
from
Hindley, England
@virginmedia after having my email hacked and new password not working, you tell me you’ll get back to me in 3 to 5 days!! How is this compatible with modern day communications? Just not good enough!
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Panettone in the Bone
(@BreadintheBone) reported
@virginmedia Sorry, but even that advice has holes in it. It was my filters that the hacker changed. I’ve been in IT and Service Desk management from 1996 to my retirement. If you want to DM me, I can give further advice, but my security was good. Yours failed.
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Aleeyu
(@Callme_aleeyous) reported
@HyamsSteph @virginmedia i was really fed up when i had similar issues, support system did not even consider my complains i wrote them so many time but no response. i was recommended to @toderfix he got mine perfectly fixed fast with everything safe
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box2box beef 🇵🇸
(@bigbeef10) reported
@virginmedia Thanks for replying. My internet is working again. How do I cancel my engineer appointment?
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Hardik Trivedi
(@MrHardikTrivedi) reported
@virginmedia Hi, is there a possibility to share area code with me? I am newly registered customer with you and I need this code to activate account. I will be receiving my router soon. But I want to do this beforehand.
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Panettone in the Bone
(@BreadintheBone) reported
@virginmedia Frankly, your security has always been bad. Before you subcontracted your email from Google, it was hacked on a daily basis.
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hazel kinnear
(@hazel_kinnear) reported
@virginmedia We were responding to the customer services adviser who was emailing us. Messages were being exchanged. Why on earth would we check somewhere else when we weee told we would be contacted. We are still awaiting the mobile wifi to give us some service too. Nobody is doing anything
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Panettone in the Bone
(@BreadintheBone) reported
@virginmedia See? That’s blaming the customer. My security was fine. It was social engineering and your security procedures that allowed someone to phone up and spoof you, getting access to my account. Had you sent an alert to my Virgin phone, I could have said, “It’s not me!”
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Just Allan #FBPE #FBCoalition2024 #RejoinEU #Woke
(@01garlicmonster) reported
@virginmedia Hub 3 - unilateral changes to ssid password policy have killed my home network
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helen
(@helsbels_16) reported
@virginmedia tried to book an engineer for an issue for over a week now. Made several calls and spent hours on the phone to you, engineer never turned up Monday. Sort it out!