Virgin Media Outage Report in Stafford, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stafford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stafford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 19: Problems at Virgin Media
Virgin Media is having issues since 07:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Stafford, England
The most recent Virgin Media outage reports came from the following cities: Burntwood and Stafford.
| City | Problem Type | Report Time |
|---|---|---|
 Burntwood |
TV | |
| Stafford |
Internet | |
| Stafford |
Wi-fi | |
| Burntwood |
||
| Burntwood |
Internet | |
| Burntwood |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stafford, England
Latest outage, problems and issue reports in Stafford and nearby locations:
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StJohn
(@stjohn121) reported
from
Stafford, England
@virginmedia 2/2 to her system that has Gvt system level security for 5Ghz will then revert back to one name for both and also revert to Ch108 making connection to 5Ghz unavailable. My router was refreshed by service, monitoring 24hrs, waiting on Hub5. Others are exp same fault..
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StJohn
(@stjohn121) reported
from
Stafford, England
@virginmedia after reporting issues with my VM hub4 where the 5Ghz channel reverts to channel 108 it has come to my attention that this is being experienced by others. I’ve had to fact reset then manually change it to Ch40/48 then rename 2.4&5 so that my wife’s system can log 1/2
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KateCap ❤️
(@Kate223110) reported
from
High Offley, England
And the award for the worst internet service, connection and customer service goes to @virginmedia #whatajoke
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𝓖𝓮𝓶
(@itsgemrose) reported
from
Stafford, England
@virginmedia Nope, I just keep being reassured every time that it’s been done. Can I have an email address to send a formal complaint to please? Preferably to the most senior person.
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LVWLVS
(@lvwlvs) reported
from
Cheslyn Hay, England
@virginmedia That was the first thing I tried but nothing happened. It’s only when I power off at the wall, wait a minute then power on that it changes. Right now it’s working fine but this has been a recurring problem this week.
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LVWLVS
(@lvwlvs) reported
from
Cheslyn Hay, England
@virginmedia Everything is running fine then my devices can’t connect. It takes me switching the router off at the wall and on again for the connection to reestablish itself. First world problems but it’s a pain when I’m working upstairs and the router is downstairs. And it should just work!
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Sharon Whitchurch 🇺🇦
(@S_Whitchurch) reported
from
Burntwood, England
@virginmedia I assume as you know there is a problem in my area and we have no TV services or wi-fi that we will automatically be compensated? Many of us are still working from home and this is a massive problem for us!!! #badcustomerservice
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Sharon Whitchurch 🇺🇦
(@S_Whitchurch) reported
from
Burntwood, England
First World problems. Internet dropping. Or should I say, @virginmedia broadband. Its awful, drops completely three / four times a week. Sometimes several times a day for a few seconds. Can't wait until I can give notice!
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Tim Ray
(@timothyray) reported
from
Tean, England
@Cassetteboy @virginmedia Imagine being that crap a company that you don't realise the damage you do to @virginmedia's reputation when you piss off someone with 77k Twitter followers.
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Ginger and Nuts
(@gingerandnuts) reported
from
Brownhills, England
Well @virginmedia you have let so many people down with no apology or update. Disgraceful.
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beckiemurphy
(@beckieslittleb1) reported
from
Rugeley, England
@virginmedia Yes it doesn’t help
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Ian Morris
(@ianmorris04) reported
from
Checkley, England
@JimBrowning11 @virginmedia @KolkataPolice They are also targeting sky customers, was seeing my mum phone went internet, today my house phone, same ****. Be careful people.
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Mark Kelly
(@upthevale) reported
from
Stafford, England
@virginmedia ... what’s going on with your service in Stafford?? ... not good enough!
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El 👸🏻
(@byellielouise) reported
from
Colwich, England
@FowlerLegend @virginmedia I’m just going round in circles. Hours of stress with it tonight. If I ever manage to get it cancelled I’ll never going near the company again
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El 👸🏻
(@byellielouise) reported
from
Colwich, England
@virginmedia No they didn’t. Seeing as I can’t get the issue sorted with yourselves I will be contacting my bank and instructing them not to take any payments from you via direct debit
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El 👸🏻
(@byellielouise) reported
from
Colwich, England
@virginmedia I have also tried the text service, and have been waiting an hour and a half for someone to answer. I have tried the options it gives in the meantime which redirect to the website which still doesn’t answer my query
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El 👸🏻
(@byellielouise) reported
from
Colwich, England
@virginmedia I’d like to cancel my broadband installation
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El 👸🏻
(@byellielouise) reported
from
Colwich, England
@virginmedia can you please advise how I can speak to an actual person on your customer service number
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Marcos Clowes FCILT
(@MarcosJimClowes) reported
from
Stafford, England
@virginmedia I’ve been through all of that. A totally useless service. I’ve asked to be mailed an account password. So I need to wait for that as they told me no other way to help.
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Marcos Clowes FCILT
(@MarcosJimClowes) reported
from
Stafford, England
@virginmedia They refused to tell me as they said it contravened GDPR rules, I asked if they could tell me the minimum I needed to pay so as not to involve GDPR. They weren’t able to help.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kay Thomas
(@mrswoodwoose) reported
@virginmedia Down again.intermittent signal. It's not good enough
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gazza86
(@GARyan86) reported
@virginmedia Wifi down constantly and tvs had a c133 code for 4 days
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Clarkey_neckend
(@AndrewClar61193) reported
@virginmedia no Internet or TV for 2 days & 2 days prior that of intermittent Internet, dam right I want compensating, very poor & it's a lot of unhappy customers in my area
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Jensen🌴🌈
(@the_optimist12) reported
@virginmedia my WiFi is awful despite buying what is meant to power a household. Why is it not able to deal with my ONE device
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kaz
(@girlieb71) reported
@virginmedia All sorted, he was running late, unfortunately I had to cancel some appointments which isn't great
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Tech Zor
(@TechZor193367) reported
@virginmedia Your website says I cannot get virgin media, my street is cabled, I have a virgin media flap 1m from my house, all my neighbours get it. I just get told to fill in a form and you’ll be in touch in 10 days, never happens. Please help!
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Josh Richards
(@JoshR1988) reported
@virginmedia your service when you phone up is an absolute disgrace. I’ve been trying to get hold of someone for over an hour. I suggest that someone reach out & DM to give me a call before I cancel my contract. Quick to take my money, but not quick to help. Service is woeful
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MC
(@curty42) reported
@virginmedia Any further update on issue number F011866214 that’s been ongoing since 5PM Monday in CM17 9TN? Currently says 7.06PM on the 19th we are past that time again already!!
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Ash Beck
(@Ash_seck) reported
@virginmedia told me I’m in contract but then put my bill up nearly triple. When I asked why, I was told I was out of contract. Then told I was in contract. Then told my bill had to increase more. Then told it could come down. Then told no, it had to go up. Yeah… I’m done.
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Adegboyega
(@bigggboyega) reported
@virginmedia No Internet service for the last two days. No warning, no apologies from you. Please when will you restore your service?