Virgin Media

Virgin Media Outage Report in Stafford, England

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The latest reports from users having issues in Stafford come from postal codes ST16 and ST19.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stafford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stafford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Stafford, England 08/07/2025 04:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (54%)

    Internet (54%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (15%)

    Total Blackout (15%)

  4. E-mail (7%)

    E-mail (7%)

  5. TV (6%)

    TV (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Stafford, England

The most recent Virgin Media outage reports came from the following cities: Stafford, Rugeley and Burntwood.

Loading map, please wait...
City Problem Type Report Time
United KingdomStafford Internet
United KingdomStafford Internet
United KingdomStafford TV
United KingdomRugeley Wi-fi
United KingdomStafford E-mail
United KingdomStafford E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stafford, England

Latest outage, problems and issue reports in Stafford and nearby locations:

  • saneorinsane Jason Timmins (@saneorinsane) reported from Brownhills, England

    @virginmedia Thanks but that never works. ~15 years ago someone in our little cul-de-sac objected to VM digging the road so it's not here. How do I get VM to try again?

  • williamtm Will Hook (@williamtm) reported from Stafford, England

    @virginmedia had packet loss for a solid four days now in the ST16 area (Stafford)…any chance of a fix? It’s impacting my ability to work from home and in the evening I’ve not been able to watch YouTube/Netflix/etc without it buffering constantly.

  • beckieslittleb1 beckiemurphy (@beckieslittleb1) reported from Rugeley, England

    @virginmedia Yes it doesn’t help

  • MarcosJimClowes Marcos Clowes FCILT (@MarcosJimClowes) reported from Stafford, England

    @virginmedia I’ve been through all of that. A totally useless service. I’ve asked to be mailed an account password. So I need to wait for that as they told me no other way to help.

  • byellielouise El 👸🏻 (@byellielouise) reported from Colwich, England

    @virginmedia I’d like to cancel my broadband installation

  • byellielouise El 👸🏻 (@byellielouise) reported from Colwich, England

    @virginmedia can you please advise how I can speak to an actual person on your customer service number

  • MarcosJimClowes Marcos Clowes FCILT (@MarcosJimClowes) reported from Stafford, England

    @virginmedia They refused to tell me as they said it contravened GDPR rules, I asked if they could tell me the minimum I needed to pay so as not to involve GDPR. They weren’t able to help.

  • small1808 nathan (@small1808) reported from Stafford, England

    @virginmedia been on hold with one of your customer service agents for 45 minutes now hope she is alright

  • byellielouise El 👸🏻 (@byellielouise) reported from Colwich, England

    @virginmedia No they didn’t. Seeing as I can’t get the issue sorted with yourselves I will be contacting my bank and instructing them not to take any payments from you via direct debit

  • CraigST6 CR #GTTO (@CraigST6) reported from Stafford, England

    @virginmedia @SkySports @SkySportsBoxing £26 for HD and so far the picture quality has been garbage. Pixilated every 5 seconds or so. Sort it out or refund everyone affected.

  • gingerandnuts Ginger and Nuts (@gingerandnuts) reported from Brownhills, England

    Well @virginmedia you have let so many people down with no apology or update. Disgraceful.

  • mbally91 Mathew (@mbally91) reported from Stafford, England

    @virginmedia why do your advisors keep hanging up randomly during my calls? Trying to find upgrade offers!? Shocking service will be looking to disconnect. What you saying @SkyUK?

  • beadyeyedjack Jack Benjamin (@beadyeyedjack) reported from Cannock Chase, England

    @virginmedia have got to be the worst company going. Awful awful service. Avoid at all costs!!!! #virginmedia #BROADBAND

  • ianmorris04 Ian Morris (@ianmorris04) reported from Checkley, England

    @JimBrowning11 @virginmedia @KolkataPolice They are also targeting sky customers, was seeing my mum phone went internet, today my house phone, same ****. Be careful people.

  • byellielouise El 👸🏻 (@byellielouise) reported from Colwich, England

    @FowlerLegend @virginmedia I’m just going round in circles. Hours of stress with it tonight. If I ever manage to get it cancelled I’ll never going near the company again

  • small1808 nathan (@small1808) reported from Stafford, England

    @virginmedia an hour on hold and still no further forward 😭😭😭😭😭 this is why i dont ring with problems with my service from you

  • upthevale Mark Kelly (@upthevale) reported from Stafford, England

    @virginmedia ... what’s going on with your service in Stafford?? ... not good enough!

  • StaffordTownUK Stocky. (@StaffordTownUK) reported from Stafford, England

    @virginmedia what are you doing to resolve the broadband ongoing performance and outage issues I'm Stafford. Many people /sites complaining.

  • byellielouise El 👸🏻 (@byellielouise) reported from Colwich, England

    @virginmedia I have also tried the text service, and have been waiting an hour and a half for someone to answer. I have tried the options it gives in the meantime which redirect to the website which still doesn’t answer my query

  • MarcosJimClowes Marcos Clowes FCILT (@MarcosJimClowes) reported from Stafford, England

    @virginmedia I have lost my internet and TV channels. I don’t have access to the login details or my phone number to resolve online and I can’t get any answer on the phones despite waiting a very long time. How can I resolve this please?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MountArmy Champions Of Europe 🏆🇵🇰🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@MountArmy) reported

    @virginmedia why aren’t my GIFS and videos not working on Twitter 😡

  • PaulaJHowarth Paula Howarth (@PaulaJHowarth) reported

    @virginmedia #virginmedia so, no engineer till Thursday because they won’t employ and pay the people they need to fix the problem! And, to top it off they’re going to charge ME for disconnecting because I obviously want to go to another provider! Court it is!

  • themightyrb rb (@themightyrb) reported

    @virginmedia sort this content is not available issue, it’s been going on for days now

  • DeanLester DeoExilesCOYS77 (@DeanLester) reported

    @virginmedia 100% worst broadband provider can't wait till contract is up so can change

  • WycherleyDarren Darren Wycherley (@WycherleyDarren) reported

    @virginmedia Hey again @virginmedia As i suspected. I posted my complaint where you told me to, and no one from Virgin interested. Lots of helpful advice from customers, but no help. This is easily the worst ive ever been treated by a company.

  • leosdaya karina 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇦🇷 (@leosdaya) reported

    @virginmedia Hello, I did that and it’s still not working. I don’t have a virgin phone contract. I am only contracted for broadband. When will it get fixed? It’s ruining my experience on this app.

  • CelticDylan9 Davie O'Brien (@CelticDylan9) reported

    @virginmedia Have already answered this to say that the parental control has been checked and isnt an issue.

  • RoseMullarkey rose mullarkey (@RoseMullarkey) reported

    @virginmedia One of the endless online chats identified that I needed an updated modem and said to ring the 150. However when I spoke to various people yesterday they were all adamant that my internet was either fine or that they had resolved the problem.

  • WilkinsonJamesD James Wilkinson (@WilkinsonJamesD) reported

    @zx_spectrum_30 Woah, getting to space is way, way easier than trying to cancel or complain to @virginmedia

  • MatthewW191 Matthew Wright (@MatthewW191) reported

    Once again @virginmedia has gone down. It's becoming an utter joke.