Virgin Media Outage Report in Brownhills, Walsall, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Brownhills, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Brownhills and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 24: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Brownhills, Walsall, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Wolverhampton, West Bromwich, Oldbury, Dudley, Stafford, Walsall, Wednesbury, Burntwood, Bilston, Tamworth, Lichfield, Smethwick, Cannock and Willenhall.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
Total Blackout | |
| Birmingham |
Internet | |
| Wolverhampton |
Wi-fi | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Brownhills, England
Latest outage, problems and issue reports in Brownhills and nearby locations:
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Serenium
(@serenium) reported
from
Stafford, England
@williamtm @virginmedia So virgin media don’t support it then. that is not “nothing supports it” Yell at virgin. BT is fine, although they do need to differentiate their treatment of ipv4 vs ipv6 icmp in their default firewall rules
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Lacie_Adams
(@Lacie_Adams1) reported
from
Walsall Wood, England
@PatchworkBoyPW @virginmedia They wont have a clue. I had issues for about 6 months and I was constantly trying to sort it out. Engineers are great but the "customer service" team are based in India and have no customer service skills 🤙
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🐺WereWolfish
(@unit_1974) reported
from
Birmingham, England
@pie1883 @virginmedia Already had multiple calls over years, with poor to not resolution of problems. Then hassle phone calls trying to get us to switch packages when we opted to cancel and failure to respond to complaints and such… It’s like being hounded.
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Lauren Glynn
(@glynn_lauren) reported
from
Birmingham, England
@virginmedia c130 issue is the name of my life. No network issues in my area, restart the box, every week anything longer than an hour on Netflix is unwatchable 😫
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Serenium
(@serenium) reported
from
Stafford, England
@williamtm @virginmedia 1&1, bt, EE, sky, zen and talk talk all support v6 afaik. The ONLY major (by number of subscribers) ISP that doesn’t is virgin. The smallest of the big 4 is talk talk and numbers 5-10 of the top 10 added together are still half the size of talk talk.
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J
(@jamies144) reported
from
Birmingham, England
@virginmedia That it can not login.
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Mike Hillman
(@photo_bloke) reported
from
Stafford, England
@virginmedia If you really wanted me to stay and you valued me as a customer you would have respected my original request when i was first called and we wouldn't be here now Learn the lessons from this - do what customers ask show them some respect and stop bothering them with unwanted calls
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Grimm
(@grimm_karl) reported
from
Birmingham, England
@virginmedia Shocking customer service signed up a few weeks ago for fibre given an installation date called the day before to ask me when I would like to book the install then telling me they have a problem on the site and will get in touch in 7 days.
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ooom
(@MidWorldMo) reported
from
West Bromwich, England
@SammyDamage Virgin media are an expensive shit show of a service I just want a 'strong and stable' WiFi signal in my bedroom. (See what I did there 😝)
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Sharon Baker
(@DixeyBaker) reported
from
Birmingham, England
@virginmedia why can I never get through .... I get a letter saying please call us ...... 25 mins on hold so far .... so frustrating
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Lacie_Adams
(@Lacie_Adams1) reported
from
Walsall Wood, England
@virginmedia internet down again, youd think I'd be used to this by now 🤣 always an excuse and never get anything back for the lack of usage. I'm barely in the house using it so dread to think how many times it goes down when I'm not in potentially using it 🤙
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Mike Hillman
(@photo_bloke) reported
from
Stafford, England
@virginmedia (3/3) I'm the customer, and I would like to think you would accommodate my wishes and show me some respect as one of the people who ultimately pay for your profits. I will not, however, be a customer for much longer
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Laura-Jayne Brushett
(@Lbacollections) reported
from
Birmingham, England
@SkyHelpTeam @virginmedia So 5 hours later and the rearranging of my house move has produced a "mismatch" on ur system meaning I have to wait 24hrs to ring u again and start over. What a terrible service!
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Matt Smith
(@MattyladKRO) reported
from
Birmingham, England
@virginmedia It’s not about my package ...virgin will not show in HD they’ve told me ..so it’s down to you to answer...please
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mo4g
(@mo4g_777) reported
from
Birmingham, England
@virginmedia services for broadband once again not working B42,
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Mike Hillman
(@photo_bloke) reported
from
Stafford, England
@virginmedia (3/3) I trust that when I call to cancel and switch, the call will be straightforward with no fuss and will be less than 2 minutes with no drawn out attempts to get me to stay
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Mark Edwards
(@mredwards) reported
from
Wolverhampton, England
@virginmedia Yes and all it did was tell me that our kitchen is a WiFi dead zone... The main issue is that we have loads of devices and I think we are overloading our hub’s capabilities.
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Mike Hillman
(@photo_bloke) reported
from
Stafford, England
And now @AmazonUK have managed to join @virginmedia on the list of companies who've managed to p**s me off today with poor service They all seem to forget who pays their bills....
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Phil Tonks
(@PhilTonks2) reported
from
Dudley, England
@WalnutTalking Moved to Virgin Media from TalkTalk last month. Best thing I did. Quite honestly the worst company I have ever dealt with.
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mo4g
(@mo4g_777) reported
from
Birmingham, England
@virginmedia has WiFi in perry barr gone down
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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James
(@ProfBorkensnoot) reported
@virginmedia I've had an outstanding complaint open since 31st Jan. No contact, no help, only lies and being fobbed off. Need someone from your onshore executive complaints team to contact me immediately as there's a data breach element and nobody will listen.
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James
(@ProfBorkensnoot) reported
@virginmedia Crib notes: Moved house, VM sent my contract to a 3rd party, data breach resolution somehow broke my account, VM failed to set up DD, unable to view my account to do anything, you cut my service off on 4th Feb and I lost income trying to fix it. C-3101221741
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Josh
(@Jatkins__) reported
@virginmedia so I wasn't able to report the loss of service or get service updates as your website wasn't working on Saturday and according to that webpage that means I won't be compensated despite having to work from a hotspot all Satuday and this being the second incident in a month?
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Josh
(@Jatkins__) reported
from
Camberwell, England
@virginmedia It’s working as of this morning but that’s a 48hr outage with no explanation why and no realistic reconnection time given. Could you advise on the process for claiming compensation?
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Rajdeep Sohi
(@rajdeepmaur) reported
@virginmedia absolutely Rubbish Coustmer service, my contact finished not they r not cancelling, on spent abt 1 hour on phone, been transferred 4 different people at the they disconnected call 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻
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Liam Black
(@LiamABlack) reported
@virginmedia Why is your service so unreliable?
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S
(@itsswc) reported
@virginmedia I don’t use a wired connection. I called customer service and it said any issues should be fixed by 9am, although online diagnostics is showing no issues in my area? E8 London. Still nothing with multiple hard resets…
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XJP
(@XJP_IV) reported
@virginmedia Down AGAIN today! This is beyond a joke.
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David Zwirn
(@davidzwirn) reported
@virginmedia Residential - we have an account already but adding an additional service - your system and people don’t seem to know how to deal with that conundrum! I will take out whatever account type you need me to take out to get the service - I JUST WANT SOMEONE TO CALL ME BACK WHEN !!
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RossiTardelliAltobelli
(@RossiTardelli) reported
hey @virginmedia any idea of why there are constant outages in N8 (Area 15)? Service status messages keep promising to fix by 6pm, but this has been going on for a week. Some relevant and detailed information would be handy given your pricey services.