Virgin Media

Virgin Media Outage Report in Brownhills, Walsall, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Brownhills, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Brownhills and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Brownhills, Walsall, England 10/07/2025 22:00

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (41%)

    Internet (41%)

  2. TV (30%)

    TV (30%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Total Blackout (10%)

    Total Blackout (10%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Brownhills, Walsall, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Wolverhampton, Walsall, West Bromwich, Burntwood, Oldbury, Halesowen, Tamworth, Stafford, Sutton Coldfield, Bilston, Willenhall, Brierley Hill, Dudley and Lichfield.

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City Problem Type Report Time
United KingdomBirmingham Total Blackout
United KingdomBirmingham Internet
United KingdomWolverhampton Internet
United KingdomWalsall Internet
United KingdomBirmingham Wi-fi
United KingdomBirmingham Internet

Community Discussion

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Virgin Media Issues Reports Near Brownhills, England

Latest outage, problems and issue reports in Brownhills and nearby locations:

  • ChloeHolland_ox Chloe (@ChloeHolland_ox) reported from Aldridge, England

    Sick of having issues with my Wi-Fi!! At least a couple times a day the router starts flashing and won’t connect anyone in my house to it! Internet speeds are slow all the time 😡 @virginmedia sort it out

  • lestatsmum rayofsunshine 💙 (@lestatsmum) reported from Halesowen, England

    @virginmedia do you have a number or email so I cancel mobile insurance?

  • byellielouise El 👸🏻 (@byellielouise) reported from Colwich, England

    @virginmedia I’d like to cancel my broadband installation

  • ThatNeilFleming neil fleming (@ThatNeilFleming) reported from Wolverhampton, England

    @virginmedia take a look at the replies to your Facebook ads. Virtually every comment the same patchy broadband connection and absolute dog **** customer service

  • byellielouise El 👸🏻 (@byellielouise) reported from Colwich, England

    @virginmedia I have also tried the text service, and have been waiting an hour and a half for someone to answer. I have tried the options it gives in the meantime which redirect to the website which still doesn’t answer my query

  • byellielouise El 👸🏻 (@byellielouise) reported from Colwich, England

    @FowlerLegend @virginmedia I’m just going round in circles. Hours of stress with it tonight. If I ever manage to get it cancelled I’ll never going near the company again

  • JtheB_DKP Jack The Biscuit 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@JtheB_DKP) reported from Birmingham, England

    @virginmedia • 3 times I’ve been cut off this morning while trying to sort out my bill. Could someone please help?

  • DagnallChris chris dagnall (@DagnallChris) reported from Birmingham, England

    @virginmedia my wifi is constantly going down, it's happened 4 times today, so frustration. Why do I pay £74 pound a month for this service!? Really thinking of switching to @SkyUK

  • dbyrne2112 David Byrne (@dbyrne2112) reported from Birmingham, England

    @virginmedia The issue is happening on the app so it looks like it’s duplicated the laptop using chrome 4 times. 3 of those need removing which I can’t do

  • DorisLee1966 Judy Lee (@DorisLee1966) reported from Dudley, England

    @theMrsH89 @virginmedia l upgraded my internet with Virgin and it’s dreadful. The process still isn’t sorted out lm being charged incorrectly and it won’t be put right until complaints sort it out. I’m still waiting for complaints the service for broadband and the customer is poor and very stressful

  • MutliRaceMan Jean Thierry 💙 (@MutliRaceMan) reported from Birmingham, England

    @davesumnersmith @virginmedia I have realised that talking to Twitter teams is of limited value. The responses are scripted and when they’re painted into a corner, they just stop responding. Customer Service has become a contradiction in terms. My daughter has had similar experiences with Virgin Media.

  • byellielouise El 👸🏻 (@byellielouise) reported from Colwich, England

    @virginmedia can you please advise how I can speak to an actual person on your customer service number

  • ThatNeilFleming neil fleming (@ThatNeilFleming) reported from Wolverhampton, England

    @virginmedia That might require quite an extensive overall of your infrastructure and servers however you could maybe start by answering the telephone - you are a telecoms company. Or does customer service fly out the window once the direct debits are set up?

  • Dom_Priest94 DOM PRIEST (@Dom_Priest94) reported from Dudley, England

    @virginmedia chronic customer service !

  • MutliRaceMan Jean Thierry 💙 (@MutliRaceMan) reported from Birmingham, England

    @virginmedia My daughter had to make 2 phone calls to your customer service department to resolve a problem with her new TV box in November last year. She was almost 2 hours on the phone & then an engineer visit solved the problem. Engineer admitted the setup instructions were at fault.

  • MutliRaceMan Jean Thierry 💙 (@MutliRaceMan) reported from Birmingham, England

    @virginmedia It was a five minute fix, but she lost one month of TV access as a result. She’s a nurse so arranging a daytime appointment took a while because of her work patterns. It’s her first home of her own and I felt she had been treated in a less than respectable manner.

  • alex_bann Alex Bann (@alex_bann) reported from Birmingham, England

    @virginmedia Can anyone help please? New V6 box has been broken for about a month and have tried to call to get fixed/replaced but to no avail.

  • DorisLee1966 Judy Lee (@DorisLee1966) reported from Dudley, England

    @virginmedia The first agent was so rude the second very helpful said she hoped she had sorted the dates of my contract and the bill. But as yet the bill for March hasn’t changed l have no idea what is happening with the complaints. I’m so worn down by it all.

  • DorisLee1966 Judy Lee (@DorisLee1966) reported from Dudley, England

    @virginmedia I’ve called and called l’ve used the chat line numerous times. A agent opened a complaint in early feb l received a letter saying all sorted when it wasn’t there are 2 complaints outstanding and my accounts are still wrong.

  • byellielouise El 👸🏻 (@byellielouise) reported from Colwich, England

    @virginmedia No they didn’t. Seeing as I can’t get the issue sorted with yourselves I will be contacting my bank and instructing them not to take any payments from you via direct debit

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • gazbullsfan22 Gareth Rider-Smith (@gazbullsfan22) reported from Keighley, England

    @virginmedia Still not helpful once we have paid what you told us after not applying your contract! Been told it’s the agents error on a record call and then saying it’s invalid, and prepared to offer new customer better than current! Massive complaint in writing your staff on phone shocking!

  • bisher247 BISH (@bisher247) reported

    @virginmedia Hi. Our WiFi router plug has broken. Was told one dispatched. Never arrived. Rang today but didn't seem to understand. Just need plug/lead. Also requested a WiFi booster!

  • RyanTCB NUFC Glory Hunter (@RyanTCB) reported

    .@virginmedia why do you add random recordings to my TiVo and then not have the interface to allow me to block delete an entire folder of shows. Have you any idea how annoying it is to have to deleted each show 1 at a time. Shockingly bad interface on your TiVo service

  • Uk84London LondonUK (@Uk84London) reported

    @virginmedia Hi Unfortunately it’s happening again now the bt sport ultimate is skipping a little and jittery I had to switch to HD for it to be smooth! I would appreciate if someone can help me troubleshoot this

  • McDermottColm Colm McDermott (@McDermottColm) reported

    @VMSportIE Where do you find Virgin media extra for the West Ham game? I'm a VMTV customer and can't see it in the programme guide?

  • danieljacklin5 Daniel Jacklin (@danieljacklin5) reported

    @virginmedia Seeing as I don’t have service on my handset, can I use a landline to sort my account? (It isn’t a virgin landline)

  • DougBetts1 Doug Betts (@DougBetts1) reported

    @virginmedia Would it be possible for somebody to ring her at an agreed time when I can be with her to help through it?

  • kermit1015 kermit10 (@kermit1015) reported

    @virginmedia @binubharathan1 Love that reply, you should have fitted both connections then when this customer signed up.

  • DoctorRood DRood 🏳️‍🌈🎗 (@DoctorRood) reported from Chester, England

    @virginmedia What does Virgin do for disabled people, when their internet goes down?

  • NicolaHilton7 Nicola Hilton (@NicolaHilton7) reported

    @virginmedia Last month you told me if an engineer couldn't fix my poor service you would waiver the early disconnection fee. Engineer visited, problem not fixed. Now you want to send a 2nd engineer to check the 1st one did it correctly. That's not my problem nor do I have time for this