Virgin Media Outage Report in Brownhills, Walsall, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Brownhills, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Brownhills and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 20: Problems at Virgin Media
Virgin Media is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Brownhills, Walsall, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Wolverhampton, Dudley, Sutton Coldfield, Walsall, West Bromwich, Brierley Hill, Oldbury, Tamworth, Smethwick, Cradley Heath, Stafford, Lichfield, Halesowen and Rowley Regis.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
TV | |
| Birmingham |
Total Blackout | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Wolverhampton |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Brownhills, England
Latest outage, problems and issue reports in Brownhills and nearby locations:
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nicola titley
(@nickit81) reported
from
West Bromwich, England
@virginmedia why am I not getting any help for the past 4 weeks for intermittent broadband when I call all I get is monitor for the next 24 hours I am getting no help whatsoever but you will want me to pay my bill on time your service and customer service is disgusting
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*KP*
(@KarenPerry7) reported
from
Willenhall, England
@Coconuts1964 @virginmedia Thanks mate. How bad is it that customers have to rely on each other for information rather than the company we pay hundreds to each year. #virginmedia terrible!!
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Keats
(@GameAndClay) reported
from
Dudley, England
@virginmedia Thanks Virgin, it’s been emotional to say the least, I think Vouchers are a good way to say sorry @virginmedia as a new customer it says you value the trust i can put in to our future relationship. Thoughts?
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Liam
(@jonesl90) reported
from
Halesowen, England
@virginmedia hi, our v6 box keeps freezing/rebooting and having issues with recordings where they freeze and have to turn it off and restart it before it works again. Hard reset done tonight we couldn’t even turn box off using remote. Can you help please?
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SueD
(@SusanDaisley) reported
from
Birmingham, England
@virginmedia I’ve been trying to get through to customer services for 20 mins and got cut off, now 35 mins. Is there anyone there?
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Shajidur Rahman
(@ShazRahman30) reported
from
Birmingham, England
After a massive faff, I've been able get into the goose in selly oak. Has the football but no sound. Worst day of the year @virginmedia to go down. Will remember this when my contract is up.
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Steve Galloway
(@jedimasterob1) reported
from
Wolverhampton, England
@virginmedia Yes, same issue as Monday evening and been advised no service until 11pm!
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Mr Smith
(@smithy653) reported
from
Birmingham, England
@virginmedia It says no known issue but the faults intermittent
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Jonathan Andrew Ward
(@jaward916) reported
from
West Bromwich, England
Can't leave the house due to operation resurface, can't do anything in the house because @virginmedia is down. Lazy Sunday it is.
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Mr Smith
(@smithy653) reported
from
Birmingham, England
@virginmedia Yes the problem has been ongoing for the last 2 weeks
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Bönes Esq.
(@bonesjones) reported
from
Dudley, England
@thesturge @bt_uk @virginmedia We dumped them 18 months ago, it was a nightmare. Good riddance to bad (very expensive) rubbish.
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james avfc
(@jamesgrvilla) reported
from
Birmingham, England
@virginmedia could someone please get in touch with me as our broadband is going down at least every other day and it’s not good enough
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J. Paul Murdock
(@jpaulmurdock) reported
from
Dudley, England
@virginmedia Was going to ask what problem was with your TV service in Wall Heath, West Mids. But looks like large swathes of country is down. Error code W02 doesnt mean anything. (Can't your service cope with warm weather?) No hope of watching @GreggAWallace and Masterchef Final
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Mr Smith
(@smithy653) reported
from
Birmingham, England
@virginmedia I have says no issues but it’s intermittent
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james avfc
(@jamesgrvilla) reported
from
Birmingham, England
Oh what a surprise @virginmedia is down again 😡
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Steve Galloway
(@jedimasterob1) reported
from
Wolverhampton, England
@virginmedia NO BROADBAND SERVICE AGAIN! 🤬
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Shajidur Rahman
(@ShazRahman30) reported
from
Birmingham, England
Can't believe it @virginmedia is down for the biggest match of the season for me. The championship final between Fulham and Brentford. What do I do?
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Kymberlilly :-)
(@Kimmi_Mmm) reported
from
Wednesfield, England
@virginmedia no internet still!!! just wondering if in virgin town 24 hours actually means 1-2 weeks 🤔you are sending a new router out when that is not the problem and said itll be here in 3-5 working days but will be monday?Does anyone in your company know how to count?
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Ian Aspley
(@idaspley) reported
from
Halesowen, England
@virginmedia taking a long time to answer got an issue that needs to be resolved over the phone
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Ashley Robert Scrivens
(@AshScrivens) reported
from
Birmingham, England
@virginmedia Sorry my tweet mentioned I contacted customer service via text. Asked for my complaint to be raised to a senior manager to discuss the upgrade process and wording, but was just offered a deadlock letter within 15 days! Not your procedure in your complaints code of practice..
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Minion MelO
(@Grizzylephew) reported
@virginmedia no broadband for over 2 weeks. The problem I'm told is your end. 2 complaints and the only resolution ring retentions because I am not paying an increase for no service. No compensation for having no broadband and being unable to do work or stream apps I pay for!!!
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Rugby187 Gaming 🏴🇺🇦
(@Rugby187Gaming) reported
@CommunityFibre Please get to my area of London soon, I need to leave Virgin Media, they are so bad!
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please_shush
(@pleaseshush1) reported
@virginmedia Thanks for the marketing but I wouldn’t want to sign up to something different when I can’t get the service I am already paying for. Hopefully your technician has really been working hard since 8:45am and fix the issue soon.
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Penrose D Humbolt
(@PenroseDHumbolt) reported
@virginmedia I needed some help with my work laptop’s vpn and your tech support staff requested admin access my work laptop to fix it. Is this normal? Does this not risk compromising my company’s security?
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Gavin Phillipson
(@Prof_Phillipson) reported
@virginmedia Been waiting two hours now on your Whatsapp customer service number, which you recommend. This is to save you coming to collect your old equipment from us - we returned it 7 Feb but evidently you haven’t managed to communicate that to your collection team.
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Amina Shah
(@aminashahright) reported
@virginmedia @YASARATULHUSSAI Since the above date still no resolution just spent 57 minutes on call with 3 people who had no idea what they are doing and call cut off and no one called back
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James Nish
(@JamesNishhhh) reported
@virginmedia Yes I’ve checked, there isn’t any issues in my area, just like there wasn’t any issues 3 weeks ago when this all started and there hasn’t been any issues in my area for the last 3 weeks that I’ve been having trouble
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Oak Financial
(@OakFinancial_) reported
@virginmedia Traditional socket. I’ve actually just arranged an engineer via your help line 👍🏻
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Lizzie Bartholomew
(@lizziercb) reported
@virginmedia Still no internet in CR4 after way more than a week - only received one text from you during this time and every day the status page just says it will be fixed the next day. How much longer will this be going on and can a realistic fix time be given instead?
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yas ➐
(@superstaryas7) reported
@virginmedia Estimated fix time kept getting pushed back from Oct, weekly to finally getting resolved last month. The new issue started today and its C01377300