Virgin Media Outage Report in Brownhills, Walsall, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Brownhills, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Brownhills and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 19: Problems at Virgin Media
Virgin Media is having issues since 02:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Brownhills, Walsall, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Sutton Coldfield, Wolverhampton, Tamworth, Walsall, Dudley, Smethwick, Brierley Hill, West Bromwich, Stafford, Burntwood, Oldbury, Wednesbury, Rugeley and Cannock.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Wi-fi | |
| Sutton Coldfield |
Internet | |
| Wolverhampton |
Wi-fi | |
| Birmingham |
Wi-fi | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Brownhills, England
Latest outage, problems and issue reports in Brownhills and nearby locations:
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Adam
(@adam_jordan112) reported
from
Birmingham, England
@virginmedia I’m absolutely disgusted with the mobile messaging chat. I have been trying since 11:30am to speak to an advisor and still not getting anywhere. I’d now like to cancel my new order as I am disgusted with the customer service for a new mobile customer!!!
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adi
(@adiDev0) reported
from
West Bromwich, England
@virginmedia Just to update, the engineer has never come
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Karl Hall
(@Karlos26899) reported
from
Birmingham, England
@virginmedia 30 day notice submitted and a very disappointed now to be ex-customer!!
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Samantha
(@Sammykins9486) reported
from
Birmingham, England
@virginmedia can I get a contact number please which is actually going to lead to someone helping me?all my services are not working, im working from home and now losing wages as I cannot connect to work , this is ridiculous
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Liane Denton
(@Crazikat2002) reported
from
Birmingham, England
@virginmedia WiFi is down again and even my broadband won’t connect. Seriously Virgin sort this out it is causing me serious issues with my work 😭
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Mercedes Hodson 👷🏻♂️💁🏼♀️
(@mercede72928186) reported
from
Wednesfield, England
@virginmedia Iv been having issues with my internet connection I believe I need a new box Iv had this box now for some years is there a number I can ring to get this sorted. Thank you.
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Jord
(@J8rde) reported
from
Dudley, England
@Ofcom how do I lodge a complaint against @virginmedia they're making it almost impossible to cancel with them, I'm out of contract but where do I stand on just cancelling my DD payment ?
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Ben Franklin.
(@benavfcfranklin) reported
from
Dudley, England
@virginmedia You can stick that. I suggest you fix the connection I’ve been having for weeks now, I can’t even load anything on my phone in the rook directly below. Before you ask I’ve done all the tests too then never heard back from you.
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Liane Denton
(@Crazikat2002) reported
from
Birmingham, England
@virginmedia Yes there are issues but seriously everyday issues with your service. Clearly I am not getting the service I am paying for it what what promised when I switched to you. I would like a call and a solution to this problem
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Jord
(@J8rde) reported
from
Dudley, England
@shaady_eymech @virginmedia It would be easier to find Madeline McCann than cancel with virgin.
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Steve Walters
(@SteveWa13630733) reported
from
Wolverhampton, England
@virginmedia Seems to be a problem with your website - have not been able to sign in to My Virgin Media Account or emails all day . Any ideas? Help?
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Adam
(@adam_jordan112) reported
from
Birmingham, England
@virginmedia has your mobile online order website gone down? It keeps telling me to message or ring to order?
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Patrick Barnes
(@PatrickBarnes17) reported
from
Birmingham, England
@virginmedia I called 2 days ago, saying I wanted to leave, lady tried to say due to COVID other co. Not going into homes. First co.Called can fit when needed. Told only way to cancel contract is to call- last two days called about 10 times all staff busy call. How do I cancel?!
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Gary Stevens
(@GaryStevens94) reported
from
Curdworth, England
@virginmedia @JamesMartin013 Same issue. As has previously been stated, this has been going on for weeks. Any chance of actually fixing this ?!!!?!
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Barney Scholefield 🌈 💙
(@BarneyUoB) reported
from
Birmingham, England
.@virginmedia not your fault, but can you do more to stop the scammers? @NatWest_Help 🙏 thanks for prompt support! /2
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Andy H
(@AndyTDEJ) reported
from
Dudley, England
I think @virginmedia are attempting to outdo @TUIUK for the worst customer services . I’ve spent 45 mins on hold so far waiting to speak to a human . Doesn’t beat 3 and half hours trying Tui but bless Virgin they’re trying. Just appalling 👍
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Liane Denton
(@Crazikat2002) reported
from
Birmingham, England
@virginmedia It’s not the WiFi, I am hard wired into to the router. So there is no excuse for this poor service.
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Jord
(@J8rde) reported
from
Dudley, England
@virginmedia I've been on for nearly 9 hours trying to complain or cancel. Nobody answers the phone. I got put through to retention at 1030 am still no reply on chat and its now disconnected me. I'm cancelling my direct debit.
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adi
(@adiDev0) reported
from
West Bromwich, England
@virginmedia and the broadband has gone down again. Every day around midday. Phone app has problems reaching servers, web service status says my broadband is good. Router flashing or sorts of green lights.
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Ben Franklin.
(@benavfcfranklin) reported
from
Dudley, England
@virginmedia my WiFi is running at 3.4 download speed. This is the 3rd time I’ve contacted and done tests and still no fix has been made.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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ML__#
(@ML__L015) reported
@virginmedia help please! I have terrible OpenReach broadband speed. Most of my neighbours are able to get Virgin Broadband but my building is not connected. Can something be done? I'm a nurse manager working from home and this makes my life very difficult. 😕
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GMTrain 🌍
(@Gtrain4472) reported
@bt_uk I've cancelled. Spoke to a customer service rep, all I asked was for an email to be sent to me confirming our conversation regarding the poor service so far and I didn't even get that. Nothing promised has been followed through from the first day so I've returned to @virginmedia
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Bunel Rudy
(@BunelR) reported
@virginmedia Everything is good. I resetted the password using the email procedure. Thanks for your help!
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Hannah (I Thought You Cared)
(@hannah_ityc) reported
@virginmedia Wired connection but the whole internet goes down Wi-Fi included
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JAGPAL SINGH
(@JagSingh25) reported
@virginmedia Hi, Over the past couple of months our internet in our area has kept dropping out and it is very frustrating when my wife and i work from home. It causes major disruption to us and frustration as it is pretty much a whole day wipe out. Also we never received the wifi pods
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Heheh Hehehe
(@OreOpersonn) reported
@virginmedia I haven't had internet for the past two hours, my bottom router light is flashing green with the WiFi light on. (super hub 3) I've checked all cables and even ran diagnostics but its still not working.
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playpet
(@playpet1) reported
@virginmedia It goes good then goes bad EG last night it worked fine, it isn’t every night or specific times it does it, if it did it would be so much easier to narrow down
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Bruno Di Gradi
(@Bruno_Di_Gradi) reported
@virginmedia Hi there, my internet has been down for almost 24 hours now. I'm in the TF1 area of Telford. Do you have any updates on the situation at all?
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Katherine McCoy
(@kathmccoy27) reported
@virginmedia I have checked the service status for my post code and it says there is no issues but my Internet has completely cut off and not connecting. I am working from home and on hold, can you check please I am in L25
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Martin James 🇪🇺🇪🇺🇪🇺🔸💙
(@MartinJTelf) reported
@virginmedia still waiting for the missing adapter cable that your agent said would be with me in 2 to 3 days on Thursday of last week. Service received re this upgrade has been appalling