Virgin Media Outage Report in Sutton Coldfield, City and Borough of Birmingham, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Sutton Coldfield come from postal codes B75.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton Coldfield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton Coldfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 18: Problems at Virgin Media
Virgin Media is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Sutton Coldfield, City and Borough of Birmingham, England
The most recent Virgin Media outage reports came from the following cities: Tamworth, Birmingham, Walsall, Dudley, Smethwick, Sutton Coldfield, West Bromwich, Solihull, Wolverhampton, Burntwood, Oldbury, Wednesbury and Cannock.
| City | Problem Type | Report Time |
|---|---|---|
 Tamworth |
Internet | |
| Tamworth |
Internet | |
| Birmingham |
Total Blackout | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton Coldfield, England
Latest outage, problems and issue reports in Sutton Coldfield and nearby locations:
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THEBLACKSTRAT
(@theblackstrat) reported
from
West Bromwich, England
@virginmedia Why do you have to continually restart the phone to get rid of the red icon on The phone app icon even when you’ve deleted the voicemail It seems this is a major problem with you I would appreciate you resolving it all as otherwise the phone is not fit for purpose
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@virginmedia There is no weak signal. I’ve checked all around the house repeatedly. There are no faults in the area. I have checked repeatedly. Customer services have been unhelpful on multiple calls. Had to fight to get an upgraded hub!
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Craig
(@cra1gs) reported
from
Birmingham, England
@virginmedia having problems again with the internet. Apparently your app says it’s fine. It’s not. Sort it out.
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@virginmedia No. It’s usually just one of the connected devices we lose at a time. Most often speakers but sometimes security cameras, sometimes hue bulbs. Never everything at once.
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Mercedes Hodson
(@mercede72928186) reported
from
Wednesfield, England
@virginmedia Was on wireless and re booted the box didn’t work, however it’s working now as you seemed to have fixed the issue. Thank you
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Den Brimmell
(@BrimmellDen) reported
from
Wednesfield, England
So glad we dumped #virginmedia 18 months ago,they’re hopeless & their customer service is non-existent!
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Amrit Pahal
(@AmritPahal) reported
from
Walsall Wood, England
@virginmedia absolutely pathetic service, trying to run a business that relies on taking cards payments,I switched to you for the secureness of the line over fibre, since I’ve switched I’ve had more down time than standard internet! Callled up told nothing can be done until 9am!!
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@virginmedia Yes, security cameras, nest heating, hue bulbs. Less frequently. But still happens. Everything works for a while then something or several things stop. Never everything. We have entirely re-set everything once, which takes hours to sort and is not an answer.
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Mercedes Hodson
(@mercede72928186) reported
from
Wednesfield, England
@Ord_Norm_Bloke Yes Virgin media Wi-Fi is a bit crap I agree
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Mercedes Hodson
(@mercede72928186) reported
from
Wednesfield, England
@virginmedia hi Iv no internet could you run a check down my line please
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Lisa Wilson
(@ann_wilson0121) reported
from
Birmingham, England
@virginmedia why sell us a package when you do not have the correct infrastructure in place! 30 minutes on hold today, I’m giving up. We didn’t have these issues with Sky.
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
If my internet goes down again in the next hour @virginmedia I'm voting Labour!!!!!!
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Craig
(@cra1gs) reported
from
Birmingham, England
@virginmedia Yes tried that and just called ur CS centre. Once again the person who took the call couldn’t care less. This is the 2nd time this month it’s gone down without any explanation or compensation
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@virginmedia The link you provide is entirely not the problem. We’ve had the same issue for 2 years. It doesn’t stop being a problem. And every time we contact someone about it, we get the same advice because there’s no continuation. Please read the message chain if you’re going to reply.
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Craig Whitehouse
(@Patchwork_Boy) reported
from
West Bromwich, England
@virginmedia Hi, my internet is down. The connection (arrows) symbol is flashing and have been since about 3am. Tried restarting router, didn't fix it. Advice, please.
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Roger James
(@rogj82) reported
from
West Bromwich, England
@virginmedia 2/2- just when my wife answered the phone and your employee told her to f**k off when she politely declined any new deals or offers! Absolutely digusting, glad to be leaving and fair to say if that is how you treat customers of 11 years in total we will never be back
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@virginmedia Literally three years of the same inconsistency. And appalling customer service when you speak to anyone. There is nothing you have done or will do to improve this. As soon as I can get a decent speed from another local company I’ll be gone.
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Roger James
(@rogj82) reported
from
West Bromwich, England
@virginmedia 1/2 - I have never know such a disgusting company!! Having answered a call last week from this number 0345 454 1098 (your retentions), where your employee rudely cut me off when I said I could’nt talk at the time, hounded every day since with calls, right up until...
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Jane Campion Hoye
(@JaneCampionHoye) reported
from
Birmingham, England
@virginmedia Okay. Just that Twitter asked me to sign into it and results would give you access. Thanks for clarification...just really dont understand why I have to go to a forum to get tech support for an error Virgin has made.
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Craig
(@cra1gs) reported
from
Birmingham, England
@virginmedia It’s not a good enough response. You’re providing a sub bar service and yet I’m still paying my bill in full. I expect a discount until the matter is resolved.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Will
(@wiilld07) reported
@virginmedia Service down for over 24 hours. Status yday said issue being resolved. Doesn’t say any issue now but service still down
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Stephen Leonard
(@StephenLeonard6) reported
@JamesTurner37 @virginmedia I am with BT and when they have an outage I activate a mini hub which they had previously sent me. It covers until the main service is restored and we retain the hub for emergencies does your provider issue these?
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N London IT Support
(@NLITSupport) reported
@virginmedia so engineer booked to attend via text tomorrow and calls today when I’m not available. No apology just rebooked automatically for Tues. not acceptable service. Call to complain twice cut off after 30 mins
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nelly77 💙
(@nelster77) reported
@virginmedia But that doesn't solve having no tv for the weekend does it, your the first to call if the bill doesn't get paid, but when there's a problem it's oh they can wait it's OK.
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Wendy ford
(@Wendyfo64042700) reported
@virginmedia I’ve lost the will to live now trying to activate my Netflix account included in my new package is a bloody nightmare no help at all 😡😡
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Paula m
(@PaulaRossi47) reported
@blandsteve @virginmedia I have sky dont have issues and they dont over charge me
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Kirsty Shea
(@Kiki_1283) reported
@virginmedia I have tried 0345 454 1111 - the pre-install team. 0800 052 1734 - also apparently the pre-install team. 0800 183 1234 - god knows who they are but I was passed from dept to dept, no one could help due to not having acc no. So three diff numbers! And still not cancelled!
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Carolyn Minton 🏴🎾⛳
(@CarolynMinton) reported
@virginmedia can someone please help? Trying to watch Seniors Open on the red button content on Sky Sports Golf, no commentary just inane music.......why? Sky customers get commentary but not Virgin customers 🙄
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Sevultura
(@sevultura) reported
@BabsSheKing @virginmedia I was without internet for five weeks. Told I’d get compensation. Haven’t even had a refund for those 5 weeks. Complained twice. Asked for a deadlock letter x2. Not received. And my wifi down today & no response from chat/phone @Ofcom
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Kirsty Shea
(@Kiki_1283) reported
@virginmedia That’s at least three different numbers you’ve suggested! I’ve tried them all. I finally got through to speak to a human, who put me through to a diff dept. Who also put me through to a diff dept. Who then said she couldn’t help and the line cut off after 90 minutes!!