Virgin Media Outage Report in Sutton Coldfield, City and Borough of Birmingham, England
Some problems detected
Users are reporting problems related to: internet, tv and wi-fi.
The latest reports from users having issues in Sutton Coldfield come from postal codes B76.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton Coldfield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton Coldfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
October 28: Problems at Virgin Media
Virgin Media is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Sutton Coldfield, City and Borough of Birmingham, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, West Bromwich, Walsall, Oldbury, Dudley, Sutton Coldfield, Burntwood, Wolverhampton, Halesowen, Tamworth and Bilston.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Total Blackout | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton Coldfield, England
Latest outage, problems and issue reports in Sutton Coldfield and nearby locations:
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Andrew Markou
(@Andyfoodie) reported
from
Tamworth District, England
Hi @virginmedia I live in the B77 4LD area and we use you as our Broadband providers. Has the network gone down and if so approximately when will it get fixed and be back up and running?
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Ronnie Harris
(@redron1975) reported
from
Walsall Wood, England
@virginmedia Right then fools. How many times do I need to contact you to tell you how bad our internet is? I am so fed up with this service and wouldn't recommend you to my worst enemy. I cant wait to get service from someone reliable. Clowns
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Brian Cape
(@BrianMCape) reported
from
Birmingham, England
@virginmedia And this is why, I'll be reporting you to trading standards for fraudulent misselling/misrepresentation and then abdicating ALL responsibility/accountability to resolve. There's no security/DPA issues in you giving me a direct dial number via DM. You just don't want to resolve.
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Brian Cape
(@BrianMCape) reported
from
Birmingham, England
@virginmedia Another fail. Well done 👏🏻
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Stephen Bennett
(@Stephen12857059) reported
from
Birmingham, England
@virginmedia I called 150 today to speak to a Supervisor regarding my bill. I was told I would receive a call within the hour. NOTHING. I agreed a contract 18/8/22 and the last two payments have been £65 & £75 more than agreed. This is shocking customer care and service.
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Kev Maslin
(@kevmaslin) reported
from
West Bromwich, England
@virginmedia your treatment of us over a Lasting Power of Attorney issue has been appalling. Your people have actually SHREDDED a document costing hundreds of pounds despite us being told it had been returned. CISAS has been invoked and your CEO will be told . @MoneyTelegraph
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Martin Price
(@mrmjprice) reported
from
Birmingham, England
@virginmedia I have been but they couldn’t get a good-enough price and directed me to the self-service page but I get “customer-exclusion” at the end of the URL which tells me to use chat.
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Kev Maslin
(@kevmaslin) reported
from
West Bromwich, England
@virginmedia The ideal resolution would have been for VM to return the document as originally promised. We have dealt with other companies in this regard and all have been prompt and professional. Even the DWP accepted a photocopy of the POA. Why VM couldn't is entirely beyond me.
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Brian Cape
(@BrianMCape) reported
from
Birmingham, England
@virginmedia Alternatively, if you feel the urge to actually be helpful, you can search my name and location (it's an uncommon name) and ask a complaints manager to contact me. No security issues or breaches, since the notes I've been assured are on file, will be there to check.
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Brian Cape
(@BrianMCape) reported
from
Birmingham, England
@virginmedia Another fail. I've reached out in exasperation since my chase-ups of 14th, 19th and today have been ignored. As have my 5 messages to your local rep who promised to be on hand. If you can't be bothered to help me, I'll just escalate via another route @richardbranson
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Stephen Bennett
(@Stephen12857059) reported
from
Birmingham, England
@virginmedia Nobody has called me and the WhatsApp chat is very frustrating and not dealing with the issue. This is very simple, I was sent contract paperwork with an agreed monthly fee of £86.75. Why have I paid two months of excessively higher payments. I should have left VM
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Brian Cape
(@BrianMCape) reported
from
West Bromwich, England
@virginmedia Just to let you know, I've taken the time to write out another complaint via the link. I've submitted and it says 'nothing to see here'. The link says response within 7 days, and the submission says 28 days, and then my portal says I haven't raised a complaint. ANOTHER FAIL
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Evan Davis
(@EvanD) reported
from
Solihull, England
@virginmedia Just called your offshore call centre regarding my internet connection. I’m having the same issues as I had when I got a £154 credit from you. /1
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le Phantom Plume
(@lePhantomPlume) reported
from
Wolverhampton, England
@virginmedia It’s ok thanks, one of your team rang me, was extremely rude then hung up.
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Brian Cape
(@BrianMCape) reported
from
West Bromwich, England
Quite possibly the worst onboarding and customer 'care' experience I've EVER had @virginmedia Unfulfilled promises, failure to deliver contract as agreed and now I'm 'lost' in the system and being ignored. I'm left with no choice other than to 'out' you. #CaveatEmptor
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Claire B🐈⬛🐈⬛
(@KittykatClaire) reported
from
Willenhall, England
I'm so pissed off @virginmedia blackmailed me into signing my mobile contract with @O2 by saying my media account would be cheaper. If I stayed with virgin it would be amount more. So I had no option but to go with o2 and No my mobile Internet is crap. I can't use my doorbell
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Brian Cape
(@BrianMCape) reported
from
Birmingham, England
@virginmedia No. Already done it about 7 times without any luck. I refuse to waste more hours in queues, only to rehash my issues to another anonymous operator. I've been assured that this is in the hands of a named handler, who didn't call me back as promised and is ignoring my emails. Fail
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Claire B🐈⬛🐈⬛
(@KittykatClaire) reported
from
Willenhall, England
@virginmedia I guess it's not your. Problem. After pushing me into a contract with them. I've been in touch with them and there nothing they can do they just want me. To turn my mobile on and off again
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Troy
(@tr0y1291) reported
from
West Bromwich, England
@virginmedia the most unreliable service going! Sky should be rubbing their hands together knowing that this shower of **** is their main competition.
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Stephen Bennett
(@Stephen12857059) reported
from
Birmingham, England
@virginmedia Nobody has called me and the WhatsApp chat is very frustrating and not dealing with the issue. This is very simple, I was sent contract paperwork with an agreed monthly fee of £86.75. Why have I paid two months of excessively higher payments. I should have left VM
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sharpy
(@Sharpy_G) reported
@virginmedia I’ve been trying for 10 days now. Your customer service systems are failing massively. The text service is a massive joke of a Merry-go-round with no answers. The phone for existing customers is always busy and social media just cutpaste answers #virginmedia #poorcustomerservice
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Liam Broadfoot
(@LiamBroadfoot) reported
On hold to @virginmedia for almost half an hour after someone 'transferred me to the right department'. Wondering who they transferred me to. Good start when you're returning a call from the complaints department. Their poor service never ceases to amaze me.
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Amanda Brightmore
(@mandybaps1) reported
@virginmedia Really!!! 3 days trying to resolve my Internet speed issue and nothing has been done. I have contacted the executive team now because nobody can be bothered to acknowledge my tweets and customer service are useless, and what makes it worse is im paying £126 a month
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Tommyk
(@Tommyk01) reported
@virginmedia For the best service possible go to website. Impossible with no broadband
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Dan
(@danfagn81) reported
@virginmedia Contacted the number and was told we won’t be back up and running until Friday 3pm so that will be 4 days without service for an entire street. Also told the engineers were in the field but nobody is in our street
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Jordan
(@JWellsy123) reported
Wonder if there’ll ever be a day when @virginmedia’s broadband doesn’t go down. Getting a bit boring now
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Graeme Nason
(@GraemeNason) reported
@virginmedia So I finally got through to someone after 18 mins on hold. I ask to disconnect.. ok no problem it will be done in 30 days .They then say they have to speak to someone to confirm it. I am then on hold for a further 22 minutes and surprise surprise the phone goes dead .please DM me
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GrumpPot 😷
(@grumppot) reported
@virginmedia I HAVE!! And every day you don't answer me. And then the following day you send a text asking 'do you still need help'!! In fact this morning you've just texted to say you can't help me on the chat bot. Absolutely ridiculous. This is a farce.
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Francine R.
(@frobb11) reported
@virginmedia Your website recognised there was an issue, and indicated that the fix date was "18 january". I signed up for updates and have received none. The WiFi seems to be back by now but I'm not confident in it. Can you just answer my question: how do I make a formal complaint, please?
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DM
(@worldofdavem) reported
@virginmedia Yes. Don’t you think it a little more than coincidental that every working day for over a week now, it drops to nothing once schools and work start? Fine in the evenings and weekends. So no service during the day. When we need it.