Virgin Media Outage Report in Sutton Coldfield, City and Borough of Birmingham, England
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The latest reports from users having issues in Sutton Coldfield come from postal codes B75.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton Coldfield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton Coldfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Sutton Coldfield, City and Borough of Birmingham, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Tamworth, Walsall, Dudley, Smethwick, Sutton Coldfield, West Bromwich, Solihull, Wolverhampton, Burntwood, Oldbury, Wednesbury and Cannock.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Tamworth |
Internet | |
| Tamworth |
Internet | |
| Birmingham |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton Coldfield, England
Latest outage, problems and issue reports in Sutton Coldfield and nearby locations:
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Chris fletcher
(@Chrisf2016) reported
from
Wednesfield, England
So @virginmedia are increasing our bill again. We've been loyal customers since it was telewest even with all the problems over the years we stuck with you Well thats it. I will be finding another supplier 👋👋👋
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Malcolm Whittaker
(@malcolmwhittak2) reported
from
Birmingham, England
@virginmedia @TomMockridgeVM We are currently moving house and trying to cancel our account unfortunately the call agents think it's funny to keep a client on the phone for 3 hours even more so they are happy to direct us to a department that is closed which terminates a call.
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Mark Hipwell
(@markhipwell1990) reported
from
West Bromwich, England
@virginmedia So now I have to ring to cancel because that's too much or give you a chance to fix the price. Both take time out of my day when we only did this less then 2 months ago.
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Dr Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
@virginmedia I’m getting an access denied error message. A quick google suggests this is a common issue.
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Dr Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
@Cee_langie8852 @virginmedia Yes, they are useless. No service most of yesterday and as of 0530 this morning, no service again. I’ve spent hours waiting to get through to the technical team. It’s time @ofcom got involved.
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trev1874
(@tfd1977) reported
from
Birmingham, England
@virginmedia on hold listening to crap music for hour then disconnected on hold again for 30 mins now anyone working in faults tonight
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Malcolm Whittaker
(@malcolmwhittak2) reported
from
Birmingham, England
@jwhitt1970 @virginmedia @TomMockridgeVM Hi Joe Virgin Media and Mr Mockridge think about money in the bank, Customer service isn't on the agenda, it feels like authorised theft as all the time and effort on the phone is time lost with no evidence relating to performance. #CustomerService
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Luke T
(@lukiee) reported
from
West Bromwich, England
@virginmedia Still go having issues :(
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Dr Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
@virginmedia B744LG my neighbour is also having issues. Internet keeps dropping out so there’s clearly some sort of intermittent fault. I’ve wasted 45 mins on the phone trying to report it.
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Dr Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
@BFILeigh @virginmedia @SkyUK I don’t know you but Virgin Media as a company are so bad they look Sky look amazing. If you can cancel and find an alternative I’d do it.
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Chris Picken
(@chrispicken) reported
from
Wolverhampton, England
@HannahWestwood @virginmedia It’s on, it’s just slow. Supposed to be 350 and I’m getting 20.
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🇬🇧Kimbo🇬🇧
(@Kimbohud) reported
from
Birmingham, England
@virginmedia I have received a further two or three calls, following the request to remove one of the V boxes to save me some money, offering me different packages as a ‘loyal’ customer which would be costing me more! #youcouldntmakeitup 🙄
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Sharon Baker
(@DixeyBaker) reported
from
Birmingham, England
@virginmedia Thanks for replying! The green light keeps flashing which its never done - we had an outage in B14 yesterday- my internet is working and we have rebooted but its still flashing
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Kate Gordon
(@Kagey_infohub) reported
from
West Bromwich, England
@virginmedia Not sure tbh- it took at least 2 hours for the update to complete. Our connection frequently drops and is slow.
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Stuart
(@Griffomiester) reported
from
Willenhall, England
@virginmedia Have a word with yourself, this has been going on for 12 months. How about you send an engineer to fix once and for all
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Teds
(@Tedtalks13) reported
from
Aldridge, England
@ukhomeoffice @BrandonLewis ive one all this in my investigation to the fraud in court tht has a fraud log failed by @ThamesVP; via EE and well virgin media refused to co operate: fraud is easy to catches frombasic start of internet "the signal" for any signal to connect it has to have data communication
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Sharon Baker
(@DixeyBaker) reported
from
Birmingham, England
@virginmedia trying to get some help with my router and I'm on hold for 20 mins then get cut off - no chat facility available and no email help - rather frustrating !
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Clive Reeves
(@PRBloke) reported
from
Birmingham, England
@Lionbites @virginmedia @SkyUK You’re very picky. We had no broadband service from @virginmedia yesterday morning and no phone yesterday evening. 20 minutes to answer a phone call. I think they’re all challenged for customer service
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Kate Gordon
(@Kagey_infohub) reported
from
West Bromwich, England
@virginmedia I'll check, but slow connection and frequent drop is ongoing. We looked at switching but didn't move as not enough confidence in alternative ISPs tbh.
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Philky
(@philwowski) reported
from
Birmingham, England
@virginmedia been on hold to cs for 20+ minutes. No tv service. Intermittent service for the last 4/5 weeks. I just want to watch tv. I pay £100s /yr and yet not getting the service expected. I think I will have to contact Sky for a comparison sad after 15 years
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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simon thomas
(@gazwilnott) reported
Hi this is Virgin Media. We've fixed the network issue affecting your services. Please restart your equipment and wait 30 mins. Still stuck? Reply with HELP. Lies lies lies.
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Hugh Southey
(@HughSoutheyQC) reported
@virginmedia It is the same message as before: No signal. Check antenna connection. She spoke last night to technical support and was told it seemed to be a problem with her cable and she needed to speak to level 2 technical support.
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LadyLeveret © ™
(@LadyLeveret) reported
@virginmedia I would like the world to know about some APPALLING #customerservice received from a so-called manager yesterday. I was trying to get a problem resolved that I first raised on 6th March (the very day I became a BRAND NEW Virgin Media customer) and asked why it was
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AnnieActually
(@anniebresh) reported
@virginmedia When you suggested it! Had already turned the router off and on 3 times before that. Please help!
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LadyLeveret © ™
(@LadyLeveret) reported
@virginmedia taking so long to sort something that my own IT Dept said would take five minutes or so and the answer I was given was this... "HAVE YOU CONSIDERED YOU ARE NOT VIRGIN MEDIAS ONLY CUSTOMER" I said "I don't care about that, I'm a brand new customer and would...
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Nicholas Oliver
(@Nolhom) reported
@virginmedia I'm confused... Previous occupants of the house had virgin media(only broadband available in our area), neighbors have been hooked up since we have tried to get service and when trying to get an explanation your cs have made my wife cry on the phone? @Ofcom
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EjiroDeMontague✈
(@EjiroDemontague) reported
@virginmedia how do we raise a complaint through email? Also, which ombudsman organisation do you use?
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Robert Grieve
(@robert_grieve) reported
@virginmedia That’s what I’ve been trying to do for weeks now and it’s got me absolutely nowhere. I’ve literally spent hours on hold and you do nothing to resolve the issues. I’m still waiting on a Manager call back from Saturday!!
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Steve Clarke
(@withan_e) reported
@virginmedia why is it impossible to try and get help over consistently slow speeds that I have been suffering from for the last week. Your website is useless and your chat bot just kept closing the chat and then restarting.
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Gary Wyborn
(@GaryWyborn) reported
@virginmedia It's through my work's laptop. Everything is the same as my previous address right down to the router. I have tried rebooting several times.