Virgin Media Outage Report in Sutton Coldfield, City and Borough of Birmingham, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Sutton Coldfield come from postal codes B75.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton Coldfield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton Coldfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 15: Problems at Virgin Media
Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (3%)
Live Outage Map Near Sutton Coldfield, City and Borough of Birmingham, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Sutton Coldfield, Dudley, Walsall, Solihull, Wolverhampton, Cannock, West Bromwich, Tamworth, Smethwick, Oldbury and Lichfield.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Wi-fi | |
| Birmingham |
Internet | |
| Sutton Coldfield |
Phone | |
| Birmingham |
Internet | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton Coldfield, England
Latest outage, problems and issue reports in Sutton Coldfield and nearby locations:
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Steve Wiley
(@S_Wiley303) reported
from
Walsall Wood, England
@virginmedia you inform me that unless I swap the sim in my phone I will lose the service in 18 days ,you have not sent me a sim ,and your text system is rubbish :enter the 65 letter of your security code ,what ?,you haven’t sent me a sim
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Jason Hannon
(@Jasonhannon85) reported
from
Solihull, England
@virginmedia not sure if you can help my reception on my virgin mobile has dropped out at this time the last 2 days, is there problems in my area? #virginmobile
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Lewis
(@EverSoSlightlyy) reported
from
Solihull, England
@virginmedia Nope; as above I have just been sabotaged and sent a ‘booster’ for the signal I don’t receive anyway. And now you are trying to charge me even more for the privilege; despite already paying 37 which is enough for the 220mb package with a free phone sim, while getting 50 :)
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JArnie
(@ja2xarnie) reported
from
Birmingham, England
We've also had intermittent Internet today. I can't face another hour being kept on hold. Can you expedite a solution to our problems? #virginmedia
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Lewis
(@EverSoSlightlyy) reported
from
Solihull, England
@virginmedia I will do both; what’s the number for technical support; will try one last time 🙃
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James
(@james_e_grant) reported
from
Birmingham, England
@virginmedia I’m looking to cancel my contract with you, but I refuse to be placed on hold for an indefinite amount of time and your website appears to be broken/designed by idiots so I can’t easily find what I want. Can you help me sort this out please?
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Hayley Law
(@HayleyLaw3) reported
from
Wednesfield, England
@virginmedia waited in all day yesterday, was supposed to have a self instal pack delivered m but didn’t turn up, tracking still states 3.10.20. Please help!!
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia wifi down again
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nimrod x
(@Nparanoid) reported
from
Solihull, England
@virginmedia how can I activate new hub. Prob a bad time to try but nobody available at call centre and no text received for activation reply. Thanks.
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Ultimate Girls
(@ultimate_girls) reported
from
Birmingham, England
Cancelling my broadband with @virginmedia after ridiculous price increases every month. Cannot believe how RUDE the guy on the phone was when I told him I still wanted to cancel. Absolutely shocking attitude .. made my decision to leave SO much easier!!
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AJComputerServicesUK
(@AJhyphenCSdotUK) reported
from
Birmingham, England
I will definitely be ending my TV Contract with #VirginMedia at the earliest opportunity, I am sick to death of watching stupid adverts on #DiscoveryTV Channels and it’s the same ones every damn time! If the #TLC Channel didn’t exist then it wouldn’t be so bad! 🤬
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Mark Cottrill
(@Markycot) reported
from
Solihull, England
@virginmedia So sick of not being able to watch catch up or on demand, did everything that I was supposed to after reading message even though I shouldn’t have to, now it has stopped working again, been unavailable for 30 plus days out of last 37!! #help
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Katy
(@KatyFancourt) reported
from
Birmingham, England
@virginmedia one of your engineers apparently got lost trying to find my property, spent an hour on the phone to customer services to be then told that theirs an ‘emergency’??
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JArnie
(@ja2xarnie) reported
from
Birmingham, England
@virginmedia No issues flagged. Your technical support couldn't find them either. Broadband OK now but no phone line
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Martin Clarke
(@MartinClarke165) reported
from
Birmingham, England
@virginmedia why are you so bad!! I pay for a service and pretty much everyday my broadband drops. Each mid morning it goes off and tonight whilst watching the Villa. #poorcustomerservice
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Matt Russell
(@TheRusse11a) reported
from
Birmingham, England
@virginmedia I managed to fix it by d/l the app again last night. Thank you.
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Craig
(@cra1gs) reported
from
Birmingham, England
@virginmedia the company that doesn’t give a **** about your complaint. Can’t be bothered to resolve your complaint and provides no avenue to complain.
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JArnie
(@ja2xarnie) reported
from
Birmingham, England
@virginmedia I spent an hour on my mobile to Virgin today as landline isn't working. Spoke to three different people and, finally they told me it was a hardware issue with my phone, not the line. I have borrowed two phones from neighbours and they don't work either #virginmedia
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Jack Benjamin
(@beadyeyedjack) reported
from
Cannock Chase, England
@virginmedia have got to be the worst company going. Awful awful service. Avoid at all costs!!!! #virginmedia #BROADBAND
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Adam O'Hare 🏳️🌈 💚
(@CannedWildlife) reported
from
Birmingham, England
@virginmedia Hi MH, broadband / Internet in B31 and B45 of Birmingham, has been very terrible. Now, it is just up to those who are responsible, to fix this issue, plus to be open & honest... Cheers, Mr. A. O'Hare
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sukhpal Deol
(@sukhpalde0l) reported
@virginmedia - why the network problems in Reading?
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Racco
(@racco) reported
damn is it @virginmedia price hike time again already!?!
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James
(@James537538771) reported
@virginmedia Hi, is there any easy way to get a new hub sent to me? Been having issues with existing one, done all the tests and reboots. Apparently nothing wrong with connection to my home. I'm paying over £130 pm for package. Couldn't get through by phone all week.
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myturn
(@myturn_inUK) reported
@virginmedia Hi, we are still experiencing the issue even after we did as you advised. This has been a constant issue since last year. We do need you to fix this permanantly. I will contact you for the plan change.
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shaunna hayes
(@shaunnahayes) reported
@virginmedia And when telling them I was unhappy with the service provided and thinking of leaving after being a loyal customer for years the gentleman who I was talking to replied ok that's fine and hung up 😳
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shaunna hayes
(@shaunnahayes) reported
from
Lancaster, England
@virginmedia The services are back on but the issue is still unresolved as iv paid way over my bill and still owe more apparently
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Tony Reynolds
(@tonyreynolds997) reported
@virginmedia I just need someone a tour end to connect with me and check my system from your end to improve the service or get an engineer out. My contract says I will get a minimum of 250mbps and I am getting less than 25% of that. Not good value for money
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Caroline Hoyle
(@HoyleyC) reported
Unable to speak to anyone from #virginmedia to cancel my contract. Anyone have an email address for them. Very poor service
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That Kid Chris 😷
(@That_Kid_Chris) reported
@raiden @GameOverDave @virginmedia SO odd as I'm with Virgin and have had no issues at all with mine. Been with them since we moved-in here about 2 years ago...
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A Scanner Knightly
(@Leightheknight) reported
@DamienMcFerran @virginmedia What are they like as a service, Damien? I’m moving house soon and was thinking about moving away from BT. BT have been great so far though.