Virgin Media

Virgin Media Outage Report in Sutton Coldfield, City and Borough of Birmingham, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Sutton Coldfield come from postal codes B75.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sutton Coldfield, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton Coldfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sutton Coldfield, City and Borough of Birmingham, England 03/18/2025 13:25

March 18: Problems at Virgin Media

Virgin Media is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sutton Coldfield, City and Borough of Birmingham, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Walsall, Dudley, Smethwick, Sutton Coldfield, Tamworth, West Bromwich, Solihull, Wolverhampton, Burntwood, Oldbury, Wednesbury and Cannock.

Loading map, please wait...
City Problem Type Report Time
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Total Blackout
United KingdomBirmingham Internet
United KingdomBirmingham Wi-fi
United KingdomBirmingham E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sutton Coldfield, England

Latest outage, problems and issue reports in Sutton Coldfield and nearby locations:

  • thephdrunner Dr Emma Neachell (@thephdrunner) reported from Birmingham, England

    @virginmedia B744LG my neighbour is also having issues. Internet keeps dropping out so there’s clearly some sort of intermittent fault. I’ve wasted 45 mins on the phone trying to report it.

  • eurobob17 chris (@eurobob17) reported from Wolverhampton, England

    @virginmedia It's my media service to many price hikes been with you for 8years and new people get a deal for a quarter of the price I pay I want out way to expensive paying for a land line I dont use just because VM wont let me out of LL service

  • DixeyBaker Sharon Baker (@DixeyBaker) reported from Birmingham, England

    @virginmedia trying to get some help with my router and I'm on hold for 20 mins then get cut off - no chat facility available and no email help - rather frustrating !

  • lukiee Luke T (@lukiee) reported from West Bromwich, England

    @virginmedia Still go having issues :(

  • malcolmwhittak2 Malcolm Whittaker (@malcolmwhittak2) reported from Birmingham, England

    @jwhitt1970 @virginmedia @TomMockridgeVM Hi Joe Virgin Media and Mr Mockridge think about money in the bank, Customer service isn't on the agenda, it feels like authorised theft as all the time and effort on the phone is time lost with no evidence relating to performance. #CustomerService

  • philwowski Philky (@philwowski) reported from Birmingham, England

    @virginmedia been on hold to cs for 20+ minutes. No tv service. Intermittent service for the last 4/5 weeks. I just want to watch tv. I pay £100s /yr and yet not getting the service expected. I think I will have to contact Sky for a comparison sad after 15 years

  • Tedtalks13 Teds (@Tedtalks13) reported from Aldridge, England

    @ukhomeoffice @BrandonLewis ive one all this in my investigation to the fraud in court tht has a fraud log failed by @ThamesVP; via EE and well virgin media refused to co operate: fraud is easy to catches frombasic start of internet "the signal" for any signal to connect it has to have data communication

  • ianl2001 Ian lee (@ianl2001) reported from Wolverhampton, England

    @virginmedia please explain customer service to me...on hold for 16 minutes, then cut off #jokeservice

  • chrispicken Chris Picken (@chrispicken) reported from Wolverhampton, England

    @HannahWestwood @virginmedia It’s on, it’s just slow. Supposed to be 350 and I’m getting 20.

  • markhipwell1990 Mark Hipwell (@markhipwell1990) reported from West Bromwich, England

    @virginmedia So now I have to ring to cancel because that's too much or give you a chance to fix the price. Both take time out of my day when we only did this less then 2 months ago.

  • PRBloke Clive Reeves (@PRBloke) reported from Birmingham, England

    @Lionbites @virginmedia @SkyUK You’re very picky. We had no broadband service from @virginmedia yesterday morning and no phone yesterday evening. 20 minutes to answer a phone call. I think they’re all challenged for customer service

  • DixeyBaker Sharon Baker (@DixeyBaker) reported from Birmingham, England

    @virginmedia Thanks for replying! The green light keeps flashing which its never done - we had an outage in B14 yesterday- my internet is working and we have rebooted but its still flashing

  • Kimbohud 🇬🇧Kimbo🇬🇧 (@Kimbohud) reported from Birmingham, England

    @virginmedia I have received a further two or three calls, following the request to remove one of the V boxes to save me some money, offering me different packages as a ‘loyal’ customer which would be costing me more! #youcouldntmakeitup 🙄

  • malcolmwhittak2 Malcolm Whittaker (@malcolmwhittak2) reported from Birmingham, England

    @virginmedia @TomMockridgeVM We are currently moving house and trying to cancel our account unfortunately the call agents think it's funny to keep a client on the phone for 3 hours even more so they are happy to direct us to a department that is closed which terminates a call.

  • Griffomiester Stuart (@Griffomiester) reported from Willenhall, England

    @virginmedia Have a word with yourself, this has been going on for 12 months. How about you send an engineer to fix once and for all

  • tfd1977 trev1874 (@tfd1977) reported from Birmingham, England

    @virginmedia on hold listening to crap music for hour then disconnected on hold again for 30 mins now anyone working in faults tonight

  • thephdrunner Dr Emma Neachell (@thephdrunner) reported from Birmingham, England

    @virginmedia I’m getting an access denied error message. A quick google suggests this is a common issue.

  • Kagey_infohub Kate Gordon (@Kagey_infohub) reported from West Bromwich, England

    @virginmedia Not sure tbh- it took at least 2 hours for the update to complete. Our connection frequently drops and is slow.

  • Kagey_infohub Kate Gordon (@Kagey_infohub) reported from West Bromwich, England

    @virginmedia I'll check, but slow connection and frequent drop is ongoing. We looked at switching but didn't move as not enough confidence in alternative ISPs tbh.

  • thephdrunner Dr Emma Neachell (@thephdrunner) reported from Birmingham, England

    @BFILeigh @virginmedia @SkyUK I don’t know you but Virgin Media as a company are so bad they look Sky look amazing. If you can cancel and find an alternative I’d do it.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • jarazi jack arazi (@jarazi) reported

    @virginmedia Under ofcom regulation if you are unable to provide us with the speedwitdh you are advertising then we are entitled to cancel the contract and claim compensation or is it not ?

  • JesseeRose 🌻Jessica🌻 (@JesseeRose) reported

    @virginmedia An internet connection would be good! It’s down again! 🙄

  • kegs43 Kerry Ross (@kegs43) reported

    @virginmedia are you aware of a problem in E4 area? My internet has been constantly on and off since last Wednesday. Working from home and caused me to miss many meetings, but status is saying no problems

  • lainyann53 Lainey Forman (@lainyann53) reported

    @totallykeen @virginmedia Good luck as I haven’t been able to resolve an issue since July although they have plenty of time for cold calling 🤬

  • Rachbentley27 Rachel Bentley (@Rachbentley27) reported

    @virginmedia our broadband has been out now for over 24 hours and was meant to be fixed today. Still not working - please confirm when this will be rectified

  • ElyodMada Adam (@ElyodMada) reported

    @virginmedia having issues with my bill, paid the bill 2 weeks ago but still hasn't come off the account, can i dm you the details

  • SkyOnLife9 ☾★ (@SkyOnLife9) reported

    @virginmedia is there a know problem with internet connection? Internet has been down since 8pm last night, connection on & off since Sunday, yet your website says no issues! Can’t get through to customer service & the online chat is a waste of time! Customer service is lacking!

  • cookjosh Josh Cook (@cookjosh) reported

    @virginmedia No reply on the text service and no luck getting through. Is there an email address I can contact? I am now considering stopping the payment until the issue is fixed.

  • jamesscoots66 James Taylor (@jamesscoots66) reported

    @virginmedia 🚨PLEASE 🚨 can you send me a deadlock letter so I can get out of my contract or I will stop my direct debit and answer customers who pay your wages and stop telling people to text these fake numbers that no one ever answers worst service ever 😡😡😡

  • jarazi jack arazi (@jarazi) reported

    @virginmedia I amswwred you it's 19.25 pm and the signal is weak and intermittent ! We rebooted the hub 30 mins ago and the strongest signal we are getting is 30mb max by staying next to it and then it gradually lowers to 15/20 mb max in other rooms it's almost zero and it jumps