Virgin Media

Virgin Media Outage Report in Sutton Coldfield, City and Borough of Birmingham, England

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The latest reports from users having issues in Sutton Coldfield come from postal codes B75.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sutton Coldfield, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton Coldfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sutton Coldfield, City and Borough of Birmingham, England 03/19/2025 00:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sutton Coldfield, City and Borough of Birmingham, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Tamworth, Walsall, Dudley, Smethwick, Sutton Coldfield, West Bromwich, Solihull, Wolverhampton, Burntwood, Oldbury, Wednesbury and Cannock.

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City Problem Type Report Time
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomTamworth Internet
United KingdomTamworth Internet
United KingdomBirmingham Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sutton Coldfield, England

Latest outage, problems and issue reports in Sutton Coldfield and nearby locations:

  • crowley1959 Paul M Crowley (@crowley1959) reported from West Bromwich, England

    @virginmedia The link you sent me only covers complaints about your services not account payable or refunds. I feel someone needs training. Awful service, I am going to this in the hands of a debt collection agency.

  • notdodgy Roger Leitch (@notdodgy) reported from Solihull, England

    @vmbusiness Every morning around 9:30 this week, our business broadband has stopped working. Lights look normal and we need to power cycle to get service back. What's going on? Postcode B90 3BD Do you have a back up option available as this affects card payments.

  • DeanCondliffe dean condliffe 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@DeanCondliffe) reported from Birmingham, England

    @virginmedia They lied and told me that they had called the house phone. They hadn’t. They updated my contact number to my mobile. I chased this 4 days later and was told my number had been updated and the complaint was still open and I will receive a call. Guess what?

  • aquaticsmum64 AJKearney (@aquaticsmum64) reported from Aldridge, England

    @virginmedia Sorry but it’s Wednesday - not a weekend or a bank holiday yet! With the catalogue of issues I’ve had with your company I think it’s pretty appalling and next time my contract ends I won’t be fooled into renewing by empty promises

  • aquaticsmum64 AJKearney (@aquaticsmum64) reported from Aldridge, England

    Hey @virginmedia Had a contract with you for years but the TV service is terrible. Called to sort - gave details including PW for account via auto system (all correct). Person said the name on my AC is different??? My bill is in my name! Left hanging on for 28 mins then cut off!

  • DeanCondliffe dean condliffe 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@DeanCondliffe) reported from Birmingham, England

    @Kimothy_roll @virginmedia @Ofcom It’s just really poor customer relations. To not respond to a complaint. Only interested in taking your money, once they have that they no longer care.

  • benritmeyer Ben Ritmeyer (@benritmeyer) reported from Solihull, England

    @virginmedia broadband down in B92

  • ljb1875_ Lewis (@ljb1875_) reported from Birmingham, England

    Putin could blow up the virgin media headquarters and it wouldn’t make a difference to my wifi it’s that ****

  • scbadham Scott badham (@scbadham) reported from West Bromwich, England

    @virginmedia So why do you just feel that this next appointment is going to be a waste of time because I already know what the issue is and he’s I’m gonna have to rebook another appointment for someone else to come out and sort the issue out

  • stevewhittbrum Steve Whittington (@stevewhittbrum) reported from Birmingham, England

    @virginmedia still not received service. Cut off twice in last two calls having waited a long time to get through. How can you resolve please ?

  • S_Whitchurch Sharon Whitchurch 🇺🇦 (@S_Whitchurch) reported from Burntwood, England

    First World problems. Internet dropping. Or should I say, @virginmedia broadband. Its awful, drops completely three / four times a week. Sometimes several times a day for a few seconds. Can't wait until I can give notice!

  • Dereklad derek (@Dereklad) reported from Birmingham, England

    Virgin media is a good sim card to have in birmingham.dont touch three network there crap.

  • notdodgy Roger Leitch (@notdodgy) reported from Solihull, England

    @virginmedia Every morning around 9:30 this week, our business broadband has stopped working. Lights look normal and we need to power cycle to get service back. What's going on? Postcode B90 3BD Do you have a back up option available as this affects card payments.

  • DeanCondliffe dean condliffe 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@DeanCondliffe) reported from Birmingham, England

    @virginmedia Poor internet. 500+ disconnections in a week when I’m paying for the highest package. Tried to downgrade package to save money, told I can’t. List is endless & all on file, supposedly!

  • DeanCondliffe dean condliffe 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@DeanCondliffe) reported from Birmingham, England

    @virginmedia Still waiting on a call from 26th April. Spoke to customer services several times. No success. Really annoying that it’s so difficult for somebody to pick the phone up and talk. Perhaps VM know that they are in the wrong. @Ofcom thoughts? Always collect payments in time eh, Dean

  • scbadham Scott badham (@scbadham) reported from West Bromwich, England

    @virginmedia Engineer visit happened last week and I was told I need a new cable fitting outside my property when I have said this to your fault Steen I have tried charging me £25 and now they are just sending out an engineer to look for problems yet again

  • tr0y1291 Troy (@tr0y1291) reported from West Bromwich, England

    @virginmedia are an absolute disgrace. The broadband has been down more than in use over the last 12 months. My 1 year old would do a better job in the call centre they use.

  • akz147 Aqeel Butt (@akz147) reported from Birmingham, England

    @virginmedia What does that even mean .. she cut me off after 2 hours of waiting on the phone.. what type customer service is acceptable at virgin media!!

  • leomountford4 leo (@leomountford4) reported from Birmingham, England

    @virginmedia @MICHAEL33835551 JUST FIX IT

  • leomountford4 leo (@leomountford4) reported from Birmingham, England

    @virginmedia help

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • stevie_clare stevie-clare✌ (@stevie_clare) reported

    @virginmedia yes I have 2 v6 boxes 1 main in my living room and 1 in bedroom both updated to virgin tv360 upstairs box is displaying lights etc but main box down stairs no lights but remote responds as normal

  • FinchardsBranch FB (@FinchardsBranch) reported

    @virginmedia @O2 disaster trying to get Virgin to apply Volt benefit of speed increase. Ended up with new contract with price increased by £60 without my consent, days and days on WhatsApp support. have to wait a month to know if the refund and rebates etc actually happen. Awful.

  • thefoz999 michael foster (@thefoz999) reported

    @virginmedia I’ve tried switching it off at the wall it reboots but still the same issue

  • OlaAweo Ola Aweo (@OlaAweo) reported

    @virginmedia My bill is consistently incorrect and has been for the last 4 months. Different advisors have tried different things to fix it but each month when it is generated I need to contact CS to rectify it.

  • danz04 Joshua Daniels (@danz04) reported

    @virginmedia yes, the television service whilst better has still had days when it wouldn't load

  • _eorge George (🍟,🍟) 🔺 (@_eorge) reported

    A £3.25 per month increase to keep the lights on at @virginmedia (extra £40 a year to give them a better chance of delivering the service they already sold)

  • Timobru Tim O'Brien (@Timobru) reported

    @virginmedia Thanks but I only have a problem on LOndon Transport (Tube) where the phone says it is connected to Virgin Medi WiFi but No pages will load.

  • thefoz999 michael foster (@thefoz999) reported

    @virginmedia That never worked

  • philippa488 Philippa Lyles (@philippa488) reported

    @virginmedia can you send me a number to ring to reduce my bill please as I am really struggling to pay £75 A month after losing my job. Iv tried ringing customer service number but they are not doing anything to help me

  • KellyForrest75 Fatgirlslim75 (@KellyForrest75) reported

    @virginmedia Wi-Fi.. just managed to get through to be told I have to pay for an upgrade for an issue.. or if an engineers comes out I may also be charged! I have been a loyal customer since ntl days at least 20+ years.. not impressed