Virgin Media Outage Report in Sutton Coldfield, City and Borough of Birmingham, England
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The latest reports from users having issues in Sutton Coldfield come from postal codes B75.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton Coldfield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton Coldfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Sutton Coldfield, City and Borough of Birmingham, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Tamworth, Walsall, Dudley, Smethwick, Sutton Coldfield, West Bromwich, Solihull, Wolverhampton, Burntwood, Oldbury, Wednesbury and Cannock.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Tamworth |
Internet | |
| Tamworth |
Internet | |
| Birmingham |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton Coldfield, England
Latest outage, problems and issue reports in Sutton Coldfield and nearby locations:
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Matt'
(@Matt_Francis98) reported
from
Fazeley, England
Virgin media are the worst internet providers there is for sure
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Jennie O
(@cybilrat) reported
from
Wolverhampton, England
In these times where working at home essential @virginmedia one week before anyone can fix my internet which was fine before your maintenance
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Jo
(@Jod_69) reported
from
Birmingham, England
@virginmedia As per last message it says problem in area. It’s back working now (see time of initial mail). 4th time this week it’s been down for prolonged periods of time. Not good
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Neil Churchard
(@Neil_Churchard) reported
from
Solihull, England
Wow just had the worst customer service from @virginmedia can’t say I’ll be staying a loyal customer at this rate 😤
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Vicky Bloor
(@VickyBloor2) reported
from
Walsall Wood, England
@virginmedia any updates on internet connection in the Midlands 5 hours down now 😡
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Phil Campbell
(@PhilCampbell_) reported
from
Willenhall, England
@virginmedia Not gonna keep calling. I also won't be paying for a service you guys can't be bothered to give me.
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Steve Arliss
(@SteveA_3) reported
from
Wolverhampton, England
And they expect me to be happy to wait until the 5th of december now? While still paying full price forbabaervice I cant use because they messed up @virginmedia seriously wtf!!
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Steve Arliss
(@SteveA_3) reported
from
Wolverhampton, England
This is the exact reason I use the web chat!! To ensure conversation is saved on screenshots! So far today @virginmedia have been completely useless! Want me to pay for a service I'm not getting and they dont know when I will be able to get again
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Ben Gorman
(@bjwgorman) reported
from
Solihull, England
@virginmedia Always but it makes no difference. There have been issues where I live since the start of lockdown. I have made a complaint but it’s gone no where.
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I.Am.Chris.Imms
(@ChrisImms) reported
from
West Bromwich, England
@virginmedia any chance of some customer service? Installation booked for last Friday, engineer didn't show up... twice I've called and been hung up on. Complained via email, no response. Anyone want to tell me what's going on?
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
Only 3 months until i can get rid of @virginmedia awful internet even worse customer service!
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Phil Campbell
(@PhilCampbell_) reported
from
Willenhall, England
@virginmedia Yes there's no issue on the checker. The connect app says it's fine except for a few times it's said the connection is poor. But 1mb some nights is ridiculous...
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Mark
(@mraymond68) reported
from
West Bromwich, England
@virginmedia I have spent over 3 hours on the phone to you trying to get my broadband sorted and SIMON decides to cut me off!! Great customer service!! 😡
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Phil Campbell
(@PhilCampbell_) reported
from
Willenhall, England
@virginmedia Still having issues. Was on hold for 1 hour 20 yesterday too and also got cut off...😑
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Richard
(@TheRamblingElf) reported
from
Birmingham, England
@AksTailor @virginmedia When I had some issues like that I haggled a month or two of free Internet from Virgin until the issue was resolved. Convincing them to do that took an infuriating number of phone calls but it was a satisfactory outcome, I've stuck with them.
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EA
(@K45TRO) reported
from
Birmingham, England
@virginmedia why is your broadband so awful?
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WalsallMatt #76TottersLane
(@walsallmatt) reported
from
Walsall Wood, England
DEAR VIRGIN MEDIA! SORT YOUR **** OUT YOU BUNCH OF TOSS RAGS!!!!
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John Stanton
(@Stanton_J) reported
from
Solihull, England
@virginmedia help required, #customerexperience #badcustomerservice waiting for a call back since 1pm yesterday, Six times complained about the issue in last year each time told it will be sorted and it isn’t.... Do you want this customer or do you want to lose another to @skytv
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Jo
(@Jod_69) reported
from
Birmingham, England
@virginmedia Yep just says problem in my area. Not helpful and is getting to be a pain tbh
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Steve Arliss
(@SteveA_3) reported
from
Wolverhampton, England
And @virginmedia want me to pay if I decide instead of the uncertainty i want to cancel it and get someone like @SkyUK or @BT installed that can actually provide the service you pay them for
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Izhavo Salas
(@IzhavoS) reported
@virginmedia intermittent internet issues in W4. Tried TS steps, no luck. My account says there is a problem in my area, but no ETA on resolution. I WFH, any idea of ETA?
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Parma Dhillon
(@parmadhillon) reported
@virginmedia poor service yet again, waiting for a repair for broadband service for over 8 days, no signs of anything..spending hours on the phone to get someone to respond, getting passed from dept to dept only to land back at where I started 😤 wish I was with a diff provider
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Adam
(@the_spad) reported
@virginmedia There's no useful support information on the @virginmedia website nor their community forums as it seems they've not bothered to get that in place before sending these boxes out to people.
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hbanana
(@hbanana80) reported
I get a lot of 'oh no's, I'm so sorry, please call our team' but then no action. I'm no longer shocked. What's your next line to keep me quite, I wonder...I don't need sympathy, I need action for the damage that @virginmedia have made in my home!
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Craig
(@brainimpact) reported
@iamlogician @virginmedia I've had the problem for a week now, just constantly dropping connection and reconnecting every few minutes
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Ismail Mohammed
(@iamlogician) reported
@brainimpact @virginmedia They just don't seem to care at all tbh I got 2 months left on my contract defo not sticking to these clowns absolutely shameful. Once upon a time VM was a fantastic company @richardbranson they're letting you down.
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Laura 💙
(@LaurzieJayx12) reported
from
Banknock, Scotland
I really don’t want to be going to Edinburgh tonight! Bad enough I’m gonna have to watch the game on the virgin media app on my phone, but it’s also bloody freezing 😭
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Adam
(@the_spad) reported
@virginmedia I look forward to phoning their idiot support to be told yet again that modem mode isn't supported despite being supported.
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Nastynicglos
(@gloucesternick) reported
@virginmedia It's working now after being down
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mark spurgen
(@marspu) reported
@virginmedia you advised that there was a broadband problem in our area. Thanks for fixing it...but when I did a speed test it was slower 😞?