Virgin Media

Virgin Media Outage Report in Sutton Coldfield, City and Borough of Birmingham, England

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The latest reports from users having issues in Sutton Coldfield come from postal codes B75.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sutton Coldfield, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton Coldfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sutton Coldfield, City and Borough of Birmingham, England 03/19/2025 01:20

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sutton Coldfield, City and Borough of Birmingham, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Tamworth, Walsall, Dudley, Smethwick, Sutton Coldfield, West Bromwich, Solihull, Wolverhampton, Burntwood, Oldbury, Wednesbury and Cannock.

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City Problem Type Report Time
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomTamworth Internet
United KingdomTamworth Internet
United KingdomBirmingham Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sutton Coldfield, England

Latest outage, problems and issue reports in Sutton Coldfield and nearby locations:

  • Matt_Francis98 Matt' (@Matt_Francis98) reported from Fazeley, England

    Virgin media are the worst internet providers there is for sure

  • cybilrat Jennie O (@cybilrat) reported from Wolverhampton, England

    In these times where working at home essential @virginmedia one week before anyone can fix my internet which was fine before your maintenance

  • Jod_69 Jo (@Jod_69) reported from Birmingham, England

    @virginmedia As per last message it says problem in area. It’s back working now (see time of initial mail). 4th time this week it’s been down for prolonged periods of time. Not good

  • Neil_Churchard Neil Churchard (@Neil_Churchard) reported from Solihull, England

    Wow just had the worst customer service from @virginmedia can’t say I’ll be staying a loyal customer at this rate 😤

  • VickyBloor2 Vicky Bloor (@VickyBloor2) reported from Walsall Wood, England

    @virginmedia any updates on internet connection in the Midlands 5 hours down now 😡

  • PhilCampbell_ Phil Campbell (@PhilCampbell_) reported from Willenhall, England

    @virginmedia Not gonna keep calling. I also won't be paying for a service you guys can't be bothered to give me.

  • SteveA_3 Steve Arliss (@SteveA_3) reported from Wolverhampton, England

    And they expect me to be happy to wait until the 5th of december now? While still paying full price forbabaervice I cant use because they messed up @virginmedia seriously wtf!!

  • SteveA_3 Steve Arliss (@SteveA_3) reported from Wolverhampton, England

    This is the exact reason I use the web chat!! To ensure conversation is saved on screenshots! So far today @virginmedia have been completely useless! Want me to pay for a service I'm not getting and they dont know when I will be able to get again

  • bjwgorman Ben Gorman (@bjwgorman) reported from Solihull, England

    @virginmedia Always but it makes no difference. There have been issues where I live since the start of lockdown. I have made a complaint but it’s gone no where.

  • ChrisImms I.Am.Chris.Imms (@ChrisImms) reported from West Bromwich, England

    @virginmedia any chance of some customer service? Installation booked for last Friday, engineer didn't show up... twice I've called and been hung up on. Complained via email, no response. Anyone want to tell me what's going on?

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Solihull, England

    Only 3 months until i can get rid of @virginmedia awful internet even worse customer service!

  • PhilCampbell_ Phil Campbell (@PhilCampbell_) reported from Willenhall, England

    @virginmedia Yes there's no issue on the checker. The connect app says it's fine except for a few times it's said the connection is poor. But 1mb some nights is ridiculous...

  • mraymond68 Mark (@mraymond68) reported from West Bromwich, England

    @virginmedia I have spent over 3 hours on the phone to you trying to get my broadband sorted and SIMON decides to cut me off!! Great customer service!! 😡

  • PhilCampbell_ Phil Campbell (@PhilCampbell_) reported from Willenhall, England

    @virginmedia Still having issues. Was on hold for 1 hour 20 yesterday too and also got cut off...😑

  • TheRamblingElf Richard (@TheRamblingElf) reported from Birmingham, England

    @AksTailor @virginmedia When I had some issues like that I haggled a month or two of free Internet from Virgin until the issue was resolved. Convincing them to do that took an infuriating number of phone calls but it was a satisfactory outcome, I've stuck with them.

  • K45TRO EA (@K45TRO) reported from Birmingham, England

    @virginmedia why is your broadband so awful?

  • walsallmatt WalsallMatt #76TottersLane (@walsallmatt) reported from Walsall Wood, England

    DEAR VIRGIN MEDIA! SORT YOUR **** OUT YOU BUNCH OF TOSS RAGS!!!!

  • Stanton_J John Stanton (@Stanton_J) reported from Solihull, England

    @virginmedia help required, #customerexperience #badcustomerservice waiting for a call back since 1pm yesterday, Six times complained about the issue in last year each time told it will be sorted and it isn’t.... Do you want this customer or do you want to lose another to @skytv

  • Jod_69 Jo (@Jod_69) reported from Birmingham, England

    @virginmedia Yep just says problem in my area. Not helpful and is getting to be a pain tbh

  • SteveA_3 Steve Arliss (@SteveA_3) reported from Wolverhampton, England

    And @virginmedia want me to pay if I decide instead of the uncertainty i want to cancel it and get someone like @SkyUK or @BT installed that can actually provide the service you pay them for

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • IzhavoS Izhavo Salas (@IzhavoS) reported

    @virginmedia intermittent internet issues in W4. Tried TS steps, no luck. My account says there is a problem in my area, but no ETA on resolution. I WFH, any idea of ETA?

  • parmadhillon Parma Dhillon (@parmadhillon) reported

    @virginmedia poor service yet again, waiting for a repair for broadband service for over 8 days, no signs of anything..spending hours on the phone to get someone to respond, getting passed from dept to dept only to land back at where I started 😤 wish I was with a diff provider

  • the_spad Adam (@the_spad) reported

    @virginmedia There's no useful support information on the @virginmedia website nor their community forums as it seems they've not bothered to get that in place before sending these boxes out to people.

  • hbanana80 hbanana (@hbanana80) reported

    I get a lot of 'oh no's, I'm so sorry, please call our team' but then no action. I'm no longer shocked. What's your next line to keep me quite, I wonder...I don't need sympathy, I need action for the damage that @virginmedia have made in my home!

  • brainimpact Craig (@brainimpact) reported

    @iamlogician @virginmedia I've had the problem for a week now, just constantly dropping connection and reconnecting every few minutes

  • iamlogician Ismail Mohammed (@iamlogician) reported

    @brainimpact @virginmedia They just don't seem to care at all tbh I got 2 months left on my contract defo not sticking to these clowns absolutely shameful. Once upon a time VM was a fantastic company @richardbranson they're letting you down.

  • LaurzieJayx12 Laura 💙 (@LaurzieJayx12) reported from Banknock, Scotland

    I really don’t want to be going to Edinburgh tonight! Bad enough I’m gonna have to watch the game on the virgin media app on my phone, but it’s also bloody freezing 😭

  • the_spad Adam (@the_spad) reported

    @virginmedia I look forward to phoning their idiot support to be told yet again that modem mode isn't supported despite being supported.

  • gloucesternick Nastynicglos (@gloucesternick) reported

    @virginmedia It's working now after being down

  • marspu mark spurgen (@marspu) reported

    @virginmedia you advised that there was a broadband problem in our area. Thanks for fixing it...but when I did a speed test it was slower 😞?