Virgin Media Outage Report in Sutton Coldfield, City and Borough of Birmingham, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Sutton Coldfield come from postal codes B75.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton Coldfield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton Coldfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 18: Problems at Virgin Media
Virgin Media is having issues since 07:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Sutton Coldfield, City and Borough of Birmingham, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Tamworth, Walsall, Dudley, Smethwick, Sutton Coldfield, West Bromwich, Solihull, Wolverhampton, Burntwood, Oldbury, Wednesbury and Cannock.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Internet | |
| Tamworth |
Internet | |
| Tamworth |
Internet | |
| Birmingham |
Total Blackout | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton Coldfield, England
Latest outage, problems and issue reports in Sutton Coldfield and nearby locations:
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Caroline
(@kittykaz13) reported
from
Birmingham, England
@virginmedia had a broadband outage yesterday and now my tv connects to the internet, my amazon devices connect to the wifi just fine, but my phone and tablet won’t connect, keeps saying the password is wrong, but my echo is connected fine using the same password!!
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Mad Dog Malcs 🇬🇧
(@MadDogMalcs) reported
from
Birmingham, England
@virginmedia Every time I see these adverts I just laugh, but the sad thing is it isn’t funny paying for a service that constantly disconnects, stutters or is generally inconsistent. Your latest ad slogan ‘stay connected’ is a joke, and your email security is archaic, it’s equally laughable.
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loc
(@LEE__83_) reported
from
Wednesfield, England
Love having my appointment for internet with @virginmedia cancelled without being told why and the promised phone call to sort out the issue not happen. Great service
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Colin Joyce
(@beast_gbgolfer) reported
from
Birmingham, England
@virginmedia Doesn’t work says account question is wrong so can’t change password and can’t access account think it’s hacked 1 hr waiting on phone your service is poor
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Caroline
(@kittykaz13) reported
from
Birmingham, England
@GardenCity_Mark @virginmedia Just to let you know Mark, if your mom is considered vulnerable, the law now states that broadband companies must give priority for fixing issues like this, as it’s often their only or main form of communication. Just in case you encounter problems on Friday
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Rob
(@Rob_Hallmark) reported
from
Birmingham, England
@virginmedia hello. Since I signed up in may I have never been able to log into my account. I never received the welcome email etc so don’t know my account or customer number. I have tried calling and they said they resent the email but nothing. What can I do?
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David_Preece
(@David_Preece) reported
from
Birmingham, England
@virginmedia Yet again my internet is down, just had half service for 2 months and it worked for 10 days now gone again... yet you still take full payment out my bank, I see this a theft...
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Caroline
(@kittykaz13) reported
from
Birmingham, England
@virginmedia Yes, I did this and it hasn’t reset, the wifi name is coming up the same as well as the guest network I set up, and I can’t access the website for the hub either, it won’t load at all! Ran a test and it says theres a problem and that you’re working on it but not what or how long
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💎 ACT 2
(@_auralaura_) reported
from
Birmingham, England
Has Virgin Media just gone down for anyone else?
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Jo
(@Jod_69) reported
from
Birmingham, England
@virginmedia Broadband down again today 4th time this week. Really will have to rethink providers
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Paul Simmons
(@PaulSimmons66) reported
from
Birmingham, England
@virginmedia Today we received outstanding service from Jack the engineer from virgin media. He was polite friendly and determined to rectify the fault which he did. A credit to Virgin media thanks Jack
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💎 ACT 2
(@_auralaura_) reported
from
Birmingham, England
Virgin Media goes down at least every two weeks. When customers are paying for a service, it should work.
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Mark Jones
(@villans1982) reported
from
Halesowen, England
@virginmedia Hi John. Just lost the internet again in the middle of a teams conference with a very important client. I will not try to get in touch with Virgins Customer service as I am to busy however for what difference it makes Virgins service is appauling
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loc
(@LEE__83_) reported
from
Wednesfield, England
@virginmedia any chance anyone will ever get back to me regarding my appointment to have internet connected. No phone call as promised. A joke now. I can't see why I shouldn't cancel
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Omar Qureshi
(@omarqureshi) reported
from
Birmingham, England
Yeah, an Internet outage during lockdown can do one. @virginmedia B24 area.
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Mark Shilton
(@MShilton1880) reported
from
Tamworth District, England
@virginmedia have been trying to call customer service today only to be cut off twice after a hour on hold. Absolutely disgraceful, need to speak to someone not try online any chance of a call back please?
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Thomas Thomson
(@Thomo993) reported
from
Birmingham, England
@virginmedia morning, have had no broadband now for 24hrs, shocking service, when will it be sorted??
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Jo
(@Jod_69) reported
from
Birmingham, England
@virginmedia hi. Second time this week no internet. Monday was all day. Can’t get thru to you by phone. What is going on with my service?
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jade💓
(@jadedurnallx) reported
from
Birmingham, England
@virginmedia are absolutely useless. Have over 100 properties with Virgin Media Broadband, and you’d think they’d attempt to fix issues and keep our future custom. Safe to say we’re looking for another supplier if there are any recommendations...
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dpaudio
(@dpaudioUK) reported
from
Birmingham, England
Well after 2 months of broken internet, it was fixed for almost 2 weeks now it's gone again. Fix date is 16th Nov and yet they still charge full price... @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Laura
(@boozeyl) reported
@virginmedia is there currently a problem with Wi-Fi and Broadband in Staines/Egham we don’t have Wi-Fi
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Chris Brown
(@mrchuckbrown) reported
@virginmedia Formal complaint raised on the phone 2 weeks ago, heard nothing since, and the action points agreed as part of that complaint 1. Manager calls me, 2. Regional installation manager calls me still not been done. Plus you said I can’t raise a complaint with one still open earlier…
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Stuart Large
(@StuartLargeARB) reported
@virginmedia you sent me a lovely letter about my complaint, you suggested I call your technical team. You didn't provide the number to call... And the problem is I HAVE NO SIGNAL to make a call!
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Lee Walker
(@TechnoWalker) reported
another day another tweet to @virginmedia ongoing complaint now at 8 months and still no resolution
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Shelley Green
(@ap0ria) reported
@virginmedia No on screen errors, they're all just greyed out. Both are V6 boxes.
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californiagirl1994
(@careysgirl50) reported
@virginmedia Reset the hub and it’s still very slow
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Mrs C Atkins
(@CoralLeaAtkins) reported
@virginmedia can you explain why as a new customer I will only pay £85/month for the volt package AND get either £200 credit or an XBox series S, yet as a loyal customer of over 5 years you want to charge me £110/month with my loyalty discount. £450 extra for loyal customers. Wow
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Champagne Papi
(@AnsarTrey5) reported
@virginmedia hi. I have to call you every 2 years to discuss your ridiculous price changes. Last time I waited 2 hours to get through to someone. I just called now and for no reason whatsoever, the call dropped. It does this every time. I know your service is shocking, why?!?!
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Jonathan Coleman
(@jmcoleman1989) reported
@virginmedia Nope, nothing in the area. Router is downstairs and all devices downstairs are fine, decent speed. I have wired devices upstairs connected through a 1gb switch. Used to get full speeds but now only half. Replaced switch and wires but issues persists. Also intermittent connection
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Ali
(@AliAlimilburn) reported
@virginmedia how do I raise a complaint via the web when you have now closed my account? Still chasing the refund I’m due 3 months on