Virgin Media outages and service status in Sutton Coldfield, England

Problems in the last 24 hours in Sutton Coldfield, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton Coldfield, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Sutton Coldfield, England

The most recent Virgin Media outage reports came from the following cities: Oldbury, Birmingham, Smethwick, Walsall, West Bromwich, Dudley, Wednesbury, Burntwood, Bilston, Solihull, Tamworth, Lichfield, Cannock, Willenhall, and Rowley Regis.

City	Problem Type	Report Time
Tamworth	Wi-fi	2 minutes ago
Oldbury	Internet	4 hours ago
Oldbury	Wi-fi	9 hours ago
Birmingham	Internet	11 hours ago
Smethwick	TV	15 hours ago
Birmingham	Wi-fi	17 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sutton Coldfield, England

Latest outage, problems and issue reports in Sutton Coldfield and nearby locations:

• 
  Evan Davis (@EvanD) reported 3 minutes ago from Solihull, England

  @O2 @virginmedia Further to this, he has now told me that as I get a £15/month discount for my 1st 6 months with O2, I need to cancel that and pay full price in order to get the extra #Volt speed boost with VM

• 
  LOLZ N TING (@Tommm_Currie) reported 5 minutes ago from West Bromwich, England

  @virginmedia 6mbps download speed at the moment when ive upgraded to 350mbps... this is ridiculous, constant problems and advertising as the fasted.. and being told on your website that I need to wait 24 hours before you'll even look into booking an engineer..

• 
  Sana Parkar (@s_badruddin) reported 8 minutes ago from Birmingham, England

  @virginmedia why is your box down? Why doesn’t any of your apps load? E.g. Amazon Prime? 😑

• 
  Will Cooling (@willcooling) reported 13 minutes ago from Solihull, England

  @virginmedia your TV Go App doesn't ******* work. Won't accept my login. Won't let me change it. Won't let me register a new account. ******* joke

• 
  AM. (@whatsyourtwitta) reported 13 minutes ago from Birmingham, England

  Ffs my @virginmedia wifi is down…again 😤😤😤 - apparently I need to wait till midday tomorrow to get it fixed?!? No Netflix, no Xbox no nothing tonight ffs

• 
  Roger Leitch (@notdodgy) reported 21 minutes ago from Solihull, England

  @virginmedia You only pay out for a total loss of service. So it can be unusable but still limping along and you won't pay out. Personally I am hoping for another provider to get around to rolling out fibre in my area.

• 
  AnnaBluez 🌧 (@anna_newbold) reported 28 minutes ago from Birmingham, England

  @virginmedia what's up? No TV or telephone line & your website & customer services have crashed Have you paid your bill? #virginmedia

• 
  Roger Leitch (@notdodgy) reported 31 minutes ago from Solihull, England

  @virginmedia No estimated time. "It's a complex problem". In other words its a network fault not a line fault. Why isn't the number you shared available on your website? The service checker is useless in this scenario. The website says it's working when it isn't.

• 
  paul taylor (@pdtathome) reported 34 minutes ago from Birmingham, England

  @virginmedia I have a persistent broadband issue and can't contact customer support via the web site #help

• 
  Chris Burden (@WulfrunianChris) reported 35 minutes ago from Wednesfield, England

  My contract with Virgin Media has run out and they want to up my contract price by DOUBLE. When I rang up to cancel I expected them to offer me a better deal and they were just Ok bye.

• 
  Phil Campbell (@PhilCampbell_) reported 35 minutes ago from Willenhall, England

  ******* Virgin Media!! ******* ****!!!! 🤬🤬🤬 @virginmedia

• 
  Steve Walters (@SteveWa13630733) reported 36 minutes ago from Birmingham, England

  @virginmedia problems with emails all day. Message keeps saying try again in one hour. But no emails since 835am this morning. Are you aware of this problem? Any news on a fix for it?

• 
  Peter Brocklehurst (@pasty_pete) reported 38 minutes ago from Solihull, England

  Good old virgin media down again twitch in one week and I’m told two to three days before anyone can come out yet I bet the bill will arrive on time

• 
  Stuart McCullagh (@stumccullagh) reported 42 minutes ago from Solihull, England

  @virginmedia 45 mins on hold then cut off over 100 quid a month TV not working yet again!

• 
  Caroline (@Miss_Pumpkin666) reported 50 minutes ago from Birmingham, England

  @sahinbrum @virginmedia I agree that their compensation policy is bs, I’ve found when I’ve had any outage affect me, they patch it quickly so the service gets intermittent while they work on a full fix, that way they don’t have to compensate, even if service drops out every couple minutes. BS really

• 
  Roger Leitch (@notdodgy) reported 50 minutes ago from Solihull, England

  @virginmedia Broadband connection and WiFi are stable but connectivity is intermittent-keeps losing connection every few minutes for 30 seconds. This is a network fault but I cannot find an option to report it. B90 1LB

• 
  Roger Leitch (@notdodgy) reported 52 minutes ago from Solihull, England

  @virginmedia Your system sent me a satisfaction survey. Needed to complete it using mobile broadband because my virgin broadband doesn't actually work, but is apparently working enough to not qualify as being out of service.

• 
  Caroline (@Miss_Pumpkin666) reported 55 minutes ago from Birmingham, England

  @Michaelallen_99 @philell21 @virginmedia Because the stupid rules say that if there’s a disruption to your services (over a specified amount of time), you’re legally entitled to compensation, but ONLY if you contact them to notify them that you specifically are effected, if you don’t they’re not obligated

• 
  ♥ Karina Aura ♥ (@karriecheer) reported 57 minutes ago from West Bromwich, England

  Virgin media has been down since this morning what a joke

• 
  Ginger and Nuts (@gingerandnuts) reported 58 minutes ago from Brownhills, England

  Well @virginmedia you have let so many people down with no apology or update. Disgraceful.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ezdoingthings (@ezdoingthings) reported 3 minutes ago

  @virginmedia No, I have not. I said I would make a complaint if that didn't happen but even that seemed to be a hassle with your company so I've cancelled. Moved to @zeninternet, it's way more expensive but seems to have way better customer service, or at least hasn't disappointed me so far.

• 
  Southampton Socialist (@Sotonsocialist) reported 3 minutes ago

  @virginmedia Please, speak to the team? have you tried talking to someone, it's a joke, why not try ringing in for yourself and see how abysmal your customer service is! And no my WiFi is nothing short of diabolical

• 
  Lady Acorn 💩 🔥 ♡❤♡ (@Shithotish) reported 6 minutes ago

  @virginmedia So Joe Bloggs can berate u for wanting to use an app that VM fail to fix???

• 
  Barry Smith (@BarryBKS) reported 7 minutes ago

  @alexdeutsch @d_pedrini @virginmedia Sounds like a problem at your street box. Might be worth speaking with your neighbors and see who else has similar issues at the same times. If you all report the problem together, they may find the source quicker. Intermittent faults are a nightmare to resolve. Good luck.

• 
  Frankie Musso (@FrankieMusso11) reported 7 minutes ago

  @virginmedia Can you please tell me how I can contact you guys, everytime I try I get palmed off to n automated system and never to a human being! Its urgent and now massively impacting my business with having such inconsistent internet connectivity!

• 
  Carl Wakefield (@carl_wakefield) reported 10 minutes ago

  @virginmedia help

• 
  Kenny Kettings (@kenket1) reported 10 minutes ago

  Is anyone else without their @virginmedia ntlworld email? It's been 9 days down and still no decent response from them after 4 calls. I even asked their executive team to look at it. They haven't got back to me since their initial response. How hard can it be to fix an email? 😕

• 
  Basso (@sharon_bass) reported 11 minutes ago

  @virginmedia my father has severe dementia & I've spent 50 mins on phone with advisor + manager. Sent POA so I could control acc on Dec 2019 after a prev complaint. Rec'd written confirming this. No-one would change email add 4 me to check bills. Manager asked me 2 send POA again

• 
  Adam Dolphin (@itsmeinleek) reported 13 minutes ago from Redhill, England

  @virginmedia online to@one of your agents for an hour now, it’s a joke. 6+ minutes to answer any question. I bet if I wanted to upgrade the conversation would be quicker. Shocking service.

• 
  Alex Deutsch (@alexdeutsch) reported 14 minutes ago

  @BarryBKS @d_pedrini @virginmedia Yup, I had 5 years faultless service in my own place. Dreadful service here and it’s frustrating that they recognise there are frequent issues but do little about it