Virgin Media

Virgin Media Outage Report in Sutton Coldfield, City and Borough of Birmingham, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Sutton Coldfield come from postal codes B75.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sutton Coldfield, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton Coldfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sutton Coldfield, City and Borough of Birmingham, England 03/18/2025 22:50

March 18: Problems at Virgin Media

Virgin Media is having issues since 09:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sutton Coldfield, City and Borough of Birmingham, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Tamworth, Walsall, Dudley, Smethwick, Sutton Coldfield, West Bromwich, Solihull, Wolverhampton, Burntwood, Oldbury, Wednesbury and Cannock.

Loading map, please wait...
City Problem Type Report Time
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomTamworth Internet
United KingdomTamworth Internet
United KingdomBirmingham Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sutton Coldfield, England

Latest outage, problems and issue reports in Sutton Coldfield and nearby locations:

  • unit_1974 🐺Wolfish (@unit_1974) reported from Birmingham, England

    @virginmedia Yes, security cameras, nest heating, hue bulbs. Less frequently. But still happens. Everything works for a while then something or several things stop. Never everything. We have entirely re-set everything once, which takes hours to sort and is not an answer.

  • theblackstrat THEBLACKSTRAT (@theblackstrat) reported from West Bromwich, England

    @virginmedia Why do you have to continually restart the phone to get rid of the red icon on The phone app icon even when you’ve deleted the voicemail It seems this is a major problem with you I would appreciate you resolving it all as otherwise the phone is not fit for purpose

  • JaneCampionHoye Jane Campion Hoye (@JaneCampionHoye) reported from Birmingham, England

    @virginmedia obviously massive problems!! All services down for 2 days, now reinstalled but they've deleted my Sent box on their server so I can't email documents, badly affects work and no technical support. They just cut out and hang up!!!

  • JaneCampionHoye Jane Campion Hoye (@JaneCampionHoye) reported from Birmingham, England

    @virginmedia Hi, thanks for getting back to me. All my VM services were down in past 48 hours. Now restored. BUT you seem to have deleted my Sent Box from Virgin email Server. I had 2 sent boxes, but the one deleted is the major one synced to my Windows 10 so can't send imp work documents!!

  • ann_wilson0121 Lisa Wilson (@ann_wilson0121) reported from Birmingham, England

    @virginmedia why sell us a package when you do not have the correct infrastructure in place! 30 minutes on hold today, I’m giving up. We didn’t have these issues with Sky.

  • MattyladKRO Matt Smith (@MattyladKRO) reported from Birmingham, England

    @virginmedia It’s not about my package ...virgin will not show in HD they’ve told me ..so it’s down to you to answer...please

  • Lbacollections Laura-Jayne Brushett (@Lbacollections) reported from Birmingham, England

    @SkyHelpTeam @virginmedia So 5 hours later and the rearranging of my house move has produced a "mismatch" on ur system meaning I have to wait 24hrs to ring u again and start over. What a terrible service!

  • JaneCampionHoye Jane Campion Hoye (@JaneCampionHoye) reported from Birmingham, England

    @virginmedia My computer guy HAS looked at your forum. We know what the problem is but it needs technical support your end to fix it. It would take the right person 2 mins but we cant get past your incredibly poor customer service to get any kind of tech support. So stressful & frustrating.

  • Jasonhannon85 Jason Hannon (@Jasonhannon85) reported from Solihull, England

    @virginmedia Hi, no reply, no email, please can I have a complaint number

  • unit_1974 🐺Wolfish (@unit_1974) reported from Birmingham, England

    @virginmedia Literally three years of the same inconsistency. And appalling customer service when you speak to anyone. There is nothing you have done or will do to improve this. As soon as I can get a decent speed from another local company I’ll be gone.

  • JaneCampionHoye Jane Campion Hoye (@JaneCampionHoye) reported from Birmingham, England

    @virginmedia I have a technician coming on Tues to replace SuperHub but need specific technical support to restore Sent box on PC. Windows say object not found error Ox8004010F. VM techs used to help in past at level 2 or 3. Now it's impossible to get past level 1 tech support.

  • Saq5000 Saqib (@Saq5000) reported from West Bromwich, England

    @virginmedia Could you also tell me why I cannot stream recorded programs when I’m away from home as I am required to be on the same Wi-Fi network which kind of defeats the object

  • Jasonhannon85 Jason Hannon (@Jasonhannon85) reported from Solihull, England

    @virginmedia Hi I’ve had no email reply and no money sent over! Please can this get sorted ASAP! This is awful customer service!

  • MidWorldMo ooom (@MidWorldMo) reported from West Bromwich, England

    @SammyDamage Virgin media are an expensive shit show of a service I just want a 'strong and stable' WiFi signal in my bedroom. (See what I did there 😝)

  • Jasonhannon85 Jason Hannon (@Jasonhannon85) reported from Solihull, England

    @virginmedia Can you send me the number to make a formal complaint please, as this is silly, I’ve had no reply from virgin recycle email and now I can’t get through on the phone

  • unit_1974 🐺Wolfish (@unit_1974) reported from Birmingham, England

    @virginmedia There is no weak signal. I’ve checked all around the house repeatedly. There are no faults in the area. I have checked repeatedly. Customer services have been unhelpful on multiple calls. Had to fight to get an upgraded hub!

  • Jasonhannon85 Jason Hannon (@Jasonhannon85) reported from Solihull, England

    @virginmedia I can’t believe im saying this again, but no money has come through again after being told it would be in my account in two days (phoned Thursday) time to make a proper complaint

  • glynn_lauren Lauren Glynn (@glynn_lauren) reported from Birmingham, England

    @virginmedia c130 issue is the name of my life. No network issues in my area, restart the box, every week anything longer than an hour on Netflix is unwatchable 😫

  • unit_1974 🐺Wolfish (@unit_1974) reported from Birmingham, England

    @virginmedia No. It’s usually just one of the connected devices we lose at a time. Most often speakers but sometimes security cameras, sometimes hue bulbs. Never everything at once.

  • JaneCampionHoye Jane Campion Hoye (@JaneCampionHoye) reported from Birmingham, England

    @virginmedia Okay. Just that Twitter asked me to sign into it and results would give you access. Thanks for clarification...just really dont understand why I have to go to a forum to get tech support for an error Virgin has made.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • koltregaskes Kol Tregaskes (@koltregaskes) reported

    @virginmedia Is there any Internet connectivity issues in the TN8 Edenbridge area? The Internet has gone down here and is not reconnecting after a router reboot.

  • mattieallen289 Mattie Allen (@mattieallen289) reported

    Internet down with @virginmedia twice in a week - but we're locked into them because they're the only superfast providers in our area. Awful.

  • PressExpose - (@PressExpose) reported

    My experience with @virginmedia : out of contract = daily nuisance sales calls trying to get you to upgrade & spend more money, then when trying to cancel they fight you to stay (won't take no), after managing to cancel + trying to get a refund they want to keep it (as credit!)

  • Rebecca17187294 Rebecca Preece (@Rebecca17187294) reported

    @virginmedia As I've just put in all these messages i need to speak to someone. The trouble shooting has been done about 10 times with virgin and about 30 times myself. There must be someone I can speak to someone who understands why I cannot longer speak to the faults team. I've just spoken

  • loopylou0141 Louise (@loopylou0141) reported

    @virginmedia why can't I login to my account even the link in my email to view my bill is not working can you help

  • PressExpose - (@PressExpose) reported

    @virginmedia - These guys who owe me a refund, keep trying to get out of giving it back, they try to keep your money, keep you on hold on chat for 24hrs, and try to disconnect you because they're too busy to help. Unethical company, AVOID!!!! Just give me my money that you owe!

  • garysimpsonreal Gary Simpson (@garysimpsonreal) reported

    @virginmedia Hi there is a problem with the broadband connection in NE10. Can someone look into it?

  • MatsonStuart Stuart Matson (@MatsonStuart) reported

    @virginmedia Been waiting 3 months (since i switched from sky) for my netflix activation. Customer service is appalling.

  • jennifercwebber Jennifer Webber (@jennifercwebber) reported

    @virginmedia Also I spent TWO HOURS yesterday going through alll this and your guy mucked it up. Is there a way I can just cancel online so that I don't need to deal with you again, not sure after all this I want to get trapped in a new contract

  • PressExpose - (@PressExpose) reported

    @JohnLilwall2 @virginmedia I filed a formal complaint to ask them to stop contacting me, but they still continued to do it. You have a couple of options, block their number (but they will find other ways), or sign up to commit to another package with them at a higher price and long-term commitment.