Virgin Media Outage Report in Sutton Coldfield, City and Borough of Birmingham, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Sutton Coldfield come from postal codes B75.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton Coldfield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton Coldfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 09: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (14%)
-
TV (8%)
-
E-mail (5%)
-
Phone (2%)
Live Outage Map Near Sutton Coldfield, City and Borough of Birmingham, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, West Bromwich, Solihull, Dudley, Walsall, Wolverhampton, Oldbury, Sutton Coldfield, Tamworth, Smethwick, Halesowen, Cradley Heath and Lichfield.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
Total Blackout | |
| Birmingham |
Total Blackout | |
| Birmingham |
Wi-fi | |
| West Bromwich |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton Coldfield, England
Latest outage, problems and issue reports in Sutton Coldfield and nearby locations:
-
Jason Hannon
(@Jasonhannon85) reported
from
Solihull, England
@virginmedia not sure if you can help my reception on my virgin mobile has dropped out at this time the last 2 days, is there problems in my area? #virginmobile
-
Leyton Jordan
(@Leyjay17) reported
from
Birmingham, England
@virginmedia Still can’t speak to anyone !?! Get answer message and automated help and told to turn on and off!?! Then call ends ?!? 🤬🤬Expert advice !! 🤬🤬
-
Leyton Jordan
(@Leyjay17) reported
from
Birmingham, England
@virginmedia trying to speak to someone about our constant internet problems ! (B31) On hold and automated messages 🤬🤬 Funny how I got to speak to someone a month ago when I upgraded some services. Product and service still shocking ! 🤬😢
-
💎 ACT 2
(@_auralaura_) reported
from
Birmingham, England
Has Virgin Media just gone down for anyone else?
-
Kieron Conroy
(@kieronjconroy) reported
from
West Bromwich, England
@virginmedia Got my hub3 today.(new customer), Everything all connected but only got got solid Wi-Fi signal and the green flashing light. Checked multiple times over. Tried to talk on live chat and no one replying!
-
Jason Hannon
(@Jasonhannon85) reported
from
Solihull, England
@virginmedia Hi I’ve done and also turned on WiFi calling as that’s the only thing that works, signal still really low
-
JArnie
(@ja2xarnie) reported
from
Birmingham, England
@virginmedia No issues flagged. Your technical support couldn't find them either. Broadband OK now but no phone line
-
Mark Shilton
(@MShilton1880) reported
from
Tamworth District, England
@virginmedia have been trying to call customer service today only to be cut off twice after a hour on hold. Absolutely disgraceful, need to speak to someone not try online any chance of a call back please?
-
Caroline
(@kittykaz13) reported
from
Birmingham, England
@virginmedia had a broadband outage yesterday and now my tv connects to the internet, my amazon devices connect to the wifi just fine, but my phone and tablet won’t connect, keeps saying the password is wrong, but my echo is connected fine using the same password!!
-
Caroline
(@kittykaz13) reported
from
Birmingham, England
@GardenCity_Mark @virginmedia Just to let you know Mark, if your mom is considered vulnerable, the law now states that broadband companies must give priority for fixing issues like this, as it’s often their only or main form of communication. Just in case you encounter problems on Friday
-
Mark Jones
(@villans1982) reported
from
Halesowen, England
@virginmedia Hi John. Just lost the internet again in the middle of a teams conference with a very important client. I will not try to get in touch with Virgins Customer service as I am to busy however for what difference it makes Virgins service is appauling
-
💎 ACT 2
(@_auralaura_) reported
from
Birmingham, England
Virgin Media goes down at least every two weeks. When customers are paying for a service, it should work.
-
Justin James Clack
(@JustinJmsClac) reported
from
Halesowen, England
@virginmedia what is wrong with your broadband lately? Laggy services, **** streaming, **** internet activity? Can you explain please? I tried calling your number to complain but your services are crap there too.
-
Thomas Thomson
(@Thomo993) reported
from
Birmingham, England
@virginmedia morning, have had no broadband now for 24hrs, shocking service, when will it be sorted??
-
Jason Hannon
(@Jasonhannon85) reported
from
Solihull, England
@virginmedia It’s saying service is fine but I still have no reception so can’t receive calls
-
David Farley
(@DavidFarley84) reported
from
Tamworth District, England
@virginmedia my virgin box has broken for the 2nd time in 6 months. Green screen and no sign of restarting. I am going to cancel my contract tomorrow
-
Skuly
(@SkulyMusic) reported
from
Aldridge, England
@virginmedia Half of my channels missing have completed all the trouble shooting measures no joy. Nobody ever picks up the phone 😡 You are not providing the service we are paying for DD is getting cancelled and your equipment is being returned. Have spoken with fair trade
-
Kim Etheridge
(@ketheridge71) reported
from
Lichfield, England
@virginmedia No TV or BB following #powercut at WS14. Do you have a fix time as status update on website all Green!
-
Mark Jones
(@villans1982) reported
from
Halesowen, England
Virgin internet down yet again. Every day it’s getting embarrassing #virginmedia #poor #embarrassing
-
JArnie
(@ja2xarnie) reported
from
Birmingham, England
We've also had intermittent Internet today. I can't face another hour being kept on hold. Can you expedite a solution to our problems? #virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Thomas Appleby
(@1tappleby) reported
@virginmedia I have spoken twice to technical support and was very unimpressed. They told me they see no fault on the line. They said I need to rj45 my laptop into the hub 3. I am getting 6mb/s down when it should be 200mb/s
-
Nic Foakes
(@Nicsboys2) reported
@virginmedia can someone help. I believe my email address has been hacked. Ive changed my password can you advise how I can sign out of all other devices?
-
Karl jeffery
(@jeffery_karl) reported
@virginmedia @Habzii_Official and has now booked me a technician and submitted a feedback for the other woman’s manager at how poor her service was
-
Numan
(@numaan07) reported
@virginmedia the past 2 days I've been on call for over 8 hours combined and still nothing has been solved. This is by far the worst company I have ever dealt with. Staff are useless too. Sort yourselves out. Btw I'm on call now for 3 hours and been put on hold again
-
Kelsey Cameron
(@KelseyVCameron) reported
@virginmedia I'm losing my patience. I need to cancel my contract; I've been trying for over a day to speak with an agent over web or via phone. There is no clear way to end a contract easily. Not happy
-
OLL13 DA T1T4N
(@ODT1T4N) reported
@saviour76 Mine is (in a shared house) and hardlined with Virgin Media: 454.02mbps down, 9.72mbps up with 27ms and 0% packet loss.
-
Paul Schofield
(@oliversdadster) reported
@virginmedia The 103rd phone call I was put on hold for 43 minutes. Was advised that a manager rang me at 15.20 even though no call was received and I have the call logs to prove it. When I asked what he rang for they didn’t know. So multiple @Ofcom regs broken and your company doesn’t care.
-
Goddess
(@Goddess52277914) reported
@virginmedia I needed some help, called 5 times, got cut off, no one called back.. now I just want to cancel and still can’t get anyone
-
Gemma Hatfield
(@Pootlebeetle) reported
@virginmedia Yes all of which i have tried none of these have resulted in being able to speak to an actual person. While I understand we are all struggling in the current situation. Your customer service has somehow got worse. Perhaps you can DM me for details and get someone call me!!!
-
juan
(@_L1keClockwork) reported
Call me virgin media cos I’ll go down on you at the most inconvenient of times 😎