Virgin Media Outage Report in Wednesbury, Sandwell, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wednesbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wednesbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Wednesbury, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Walsall, Oldbury, West Bromwich, Cannock, Rowley Regis, Halesowen, Stourbridge, Wolverhampton, Solihull, Sutton Coldfield, Dudley, Burntwood, Brierley Hill and Bilston.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Wi-fi | |
| Walsall |
Total Blackout | |
| Birmingham |
Internet | |
| Oldbury |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Wednesbury, England
Latest outage, problems and issue reports in Wednesbury and nearby locations:
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Caroline
(@Miss_Pumpkin666) reported
from
Birmingham, England
@Michaelallen_99 @philell21 @virginmedia Because the stupid rules say that if there’s a disruption to your services (over a specified amount of time), you’re legally entitled to compensation, but ONLY if you contact them to notify them that you specifically are effected, if you don’t they’re not obligated
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Will Cooling
(@willcooling) reported
from
Solihull, England
@virginmedia your TV Go App doesn't ******* work. Won't accept my login. Won't let me change it. Won't let me register a new account. ******* joke
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Roger Leitch
(@notdodgy) reported
from
Solihull, England
@virginmedia Your system sent me a satisfaction survey. Needed to complete it using mobile broadband because my virgin broadband doesn't actually work, but is apparently working enough to not qualify as being out of service.
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AM.
(@whatsyourtwitta) reported
from
Birmingham, England
Ffs my @virginmedia wifi is down…again 😤😤😤 - apparently I need to wait till midday tomorrow to get it fixed?!? No Netflix, no Xbox no nothing tonight ffs
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Steve Walters
(@SteveWa13630733) reported
from
Wolverhampton, England
@virginmedia @matty_gilbert94 Can’t check service status page - that is down too
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Chris Burden
(@WulfrunianChris) reported
from
Wednesfield, England
My contract with Virgin Media has run out and they want to up my contract price by DOUBLE. When I rang up to cancel I expected them to offer me a better deal and they were just Ok bye.
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AnnaBluez 🌧
(@anna_newbold) reported
from
Birmingham, England
@virginmedia what's up? No TV or telephone line & your website & customer services have crashed Have you paid your bill? #virginmedia
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Sana Parkar
(@s_badruddin) reported
from
Birmingham, England
@virginmedia why is your box down? Why doesn’t any of your apps load? E.g. Amazon Prime? 😑
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Nicky Rowe
(@nickywolko) reported
from
Dudley, England
@virginmedia my new tv box has arrived today and I can’t use it as our area is still down. Our broadband was down yesterday. At least it’s only the tv today it’s not as if we are without power or heating like some parts of the country. Customer services were helpful
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Caroline
(@Miss_Pumpkin666) reported
from
Birmingham, England
@sahinbrum @virginmedia I agree that their compensation policy is bs, I’ve found when I’ve had any outage affect me, they patch it quickly so the service gets intermittent while they work on a full fix, that way they don’t have to compensate, even if service drops out every couple minutes. BS really
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Steve Walters
(@SteveWa13630733) reported
from
Birmingham, England
@virginmedia problems with emails all day. Message keeps saying try again in one hour. But no emails since 835am this morning. Are you aware of this problem? Any news on a fix for it?
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Roger Leitch
(@notdodgy) reported
from
Solihull, England
@virginmedia You only pay out for a total loss of service. So it can be unusable but still limping along and you won't pay out. Personally I am hoping for another provider to get around to rolling out fibre in my area.
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Peter Brocklehurst
(@pasty_pete) reported
from
Solihull, England
Good old virgin media down again twitch in one week and I’m told two to three days before anyone can come out yet I bet the bill will arrive on time
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Steve Lees
(@measlewolf) reported
from
Dudley, England
@virginmedia do you have a known issue with the sports channels? They aren’t working and the phone-line cuts me out off.
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Ginger and Nuts
(@gingerandnuts) reported
from
Brownhills, England
Well @virginmedia you have let so many people down with no apology or update. Disgraceful.
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Carol Dickinson
(@carol_dd6) reported
from
Dudley, England
Gutted that I’ve renewed my mobile contract with @virginmedia I don’t think I’ve ever had such bad customer service before. I’m still waiting for transcripts from my chats yesterday to complain to the Ombudsman about them. I will not be renewing with them again!
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♥ Karina Aura ♥
(@karriecheer) reported
from
West Bromwich, England
Virgin media has been down since this morning what a joke
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Dave
(@FuryZhil) reported
from
Dudley, England
@virginmedia I -think- my services are down due to maintenance in my area. I received a text from you apparently but no email or letter. Any news on how long this is?
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Carol Dickinson
(@carol_dd6) reported
from
Dudley, England
@virginmedia Another lie I was told then! Apparently they were sending transcripts from 2 online chats yesterday and 1 from today. I’m really disappointed with Virgin, I expect better customer service from such a big company.
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Nicky Rowe
(@nickywolko) reported
from
Dudley, England
@virginmedia new tv box Friday as mentioned before didn’t work Friday started working yesterday now today it’s off again! Done the status check says no problems said box was on standby. I did get a flicker of a program for less than a minute then no signal.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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trev 🍀🏴
(@trevshoops) reported
@virginmedia Hi I was wondering if you could help me out I got one of those voip phone adapters to plug into my hub3 router but the hub is upstairs and the phone line is downstairs can you please help me out?
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Ryan Davies
(@roopots) reported
@virginmedia There isn't an error message. When I submit the complaint I see my ticket number is "xxxx" and there are no complaints in my account
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Marc
(@marcr2) reported
Oh @virginmedia you’ve let us down again. At least 2 streets haven’t had broadband for 2 days and intermittent service for 2 months. Target dates for fixes keep moving too! I’ve already logged a complaint. I’m just hear you tell the world - AVOID Virgin Media!
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Adam Tod 🏎🏁
(@AdamT_78) reported
@virginmedia No to either. Broadband is so slow and unstable. Been like it since Friday. Just happening way too often. Not jumping through hoops just to try and sort. Will be terminating with you shortly.
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Debbie Epic
(@HeeDeeHee) reported
@russell_kane @virginmedia Took me several weeks and dozens of calls with many many customer service people over a total 10 hours to cancel an out of contract service. That doesn’t include waiting in for someone to collect the equipment. Good luck! Think if it as a journey rather than a destination. 🫣
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trev 🍀🏴
(@trevshoops) reported
Hi @virginmedia I was wondering if you could help me out I got one of those voip phone adapters to plug into my hub3 router but the hub is upstairs and the phone line is downstairs can you please help me out?
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Angelena
(@sparkledstars) reported
@virginmedia @Livbet Extremely rude phone operator just hung up on my mother in law after waiting 25 mins. Said she couldn’t hear her funny she could at first and funny how her and her colleagues were all laughing shouting hello. I hope this was recorded appalling staff conduct!
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Catt Hurman
(@catt_hurman) reported
from
Bromley, England
@virginmedia Hi @virginmedia guess what? I still have no wifi. Our 8th engineer visit scheduled for today (this time rescheduled because they needed a permit for the work). Just had a text saying engineer will be here next Tuesday now. Livid does not cut it. What kind of service is this?!
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Isaac Fellick
(@isaac_fellick) reported
@virginmedia Can you organise a member of your team to be in touch. I need another 18 months on my contract but what I am being quoted is too much. WhatsApp customer service is completely useless
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Jo Mathers 💙 🇺🇦
(@jomathers) reported
Can someone from @virginmedia customer services tell me how I can speak to someone without having to add customer account details? I have left your services and am being hounded by text messages to arrange a collection date for equipment despite having a date confirmed