Virgin Media Outage Report in Wednesbury, Sandwell, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wednesbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wednesbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Wednesbury, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Wolverhampton, Walsall, Willenhall, Solihull, Birmingham, Oldbury, West Bromwich, Cannock, Rowley Regis, Halesowen, Stourbridge, Sutton Coldfield, Dudley, Burntwood and Brierley Hill.
| City | Problem Type | Report Time |
|---|---|---|
 Wolverhampton |
Internet | |
| Walsall |
Internet | |
| Walsall |
Internet | |
| Willenhall |
Total Blackout | |
| Solihull |
TV | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wednesbury, England
Latest outage, problems and issue reports in Wednesbury and nearby locations:
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Paula Senior
(@paulasenior44) reported
from
Birmingham, England
@virginmedia I’ve had 2 issues in last 2 weeks in Europe and away again tomorrow. You tell me all working yet it doesn’t. We reset everything and you had to escalate issue. Within 24 hours it started to work in Greece. No service in guernsey which means it’s not going to work tomrorow Spain
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Paula Senior
(@paulasenior44) reported
from
Birmingham, England
@virginmedia Please can you call me. I am ready to cancel if this is not resolved today. Your service does not meet even the minimum standard required.
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spooky sad face 🙁🎃
(@ubermodd) reported
from
Lichfield, England
why is virgin media down though
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Adam
(@baggies_i) reported
from
Birmingham, England
@virginmedia It's not some 😂🙈 it's everyone mate noticed my Google pixel just went to H+ from 4G so appears you've switched everyone to 3G while fixing the issue. #virginmobile
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mo4g
(@mo4g_777) reported
from
Birmingham, England
@virginmedia maybe if virgin didn’t spend shedloads of money on crap adverts and looked after your customers better it would mean something
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David Ward
(@ADaveWard) reported
from
Wolverhampton, England
@virginmedia My home WIFI is always quicker than when on mobile data. My wife’s @VodafoneUK network always receives first and quicker than your network.
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Paula Senior
(@paulasenior44) reported
from
Birmingham, England
@virginmedia And to add to that 7 calls to your customer service and we going round in circles. Appalling customer service
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Gaynor Chapman
(@ChapmanGaynor) reported
from
West Bromwich, England
@virginmedia how long is this network going to be down. I can’t make calls on my mobile and I have no internet connection and haven’t had any since about 1pm , not happy
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Roggy
(@RuthOlive1968) reported
from
Solihull, England
@virginmedia Mine down today and it's a crucial time for my children's uni work with dead lines . Not a happy customer.
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Phillip | The Web Engineer 👨🏻💻 🌋
(@TheWebEngr) reported
from
Birmingham, England
@virginmedia my wife is on the 4th phone call to you guys and is in tears beacuse she is stressed out by one of your operators who she cannot understand and has made her incredibly upset. My wife has major health issues and you are not helping at all.
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Chris Roberts
(@djchrisr) reported
from
Dudley, England
@virginmedia not long after that because I immediately received a high bill but was told it takes 30 days to set up, so I accepted that. I've messaged & emailed about all this before & gave up because of poor or non-response. It's frustrating. I'm very busy and don't have time to keep chasing
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Phillip | The Web Engineer 👨🏻💻 🌋
(@TheWebEngr) reported
from
Birmingham, England
@virginmedia I think my wife would like someone high up to call her. As she is inconsolable at the moment. She has been passed from pillar to post on the phone for the past 90 mins and is still on the phone. My wife has some major health issues and no one seems to want to help.
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Lynne Taylerson
(@Realtimeedu) reported
from
Birmingham, England
@virginmedia @Virgin_Victoria Call charges are not as bad as the wasted hour on the phone and another long wait ongoing now for the text help service to respond. Seems @MoneySavingExp forums are correct about difficulty leaving. All I need is a PAC texted or emailed to me and I'll be on my way.
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Chris Roberts
(@djchrisr) reported
from
Dudley, England
@virginmedia I called the mobile team at the start of the year to put a £5 cap on my mobile contract which my daughter uses but have now received a bill for £29 and discovered the cap was never put on. CS on the phone insisted I've never called about this but I know for a fact I did....
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🐰 Louise Owen 🐇
(@LovesBunnys) reported
from
Birmingham, England
@virginmedia michael at support promised to call me back after 2 days and still not had a call back
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David Ward
(@ADaveWard) reported
from
Wolverhampton, England
@virginmedia Checked with the team. New SIM won’t help with Push Notifications.
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Paula Senior
(@paulasenior44) reported
from
Birmingham, England
@ClaireBoyles @virginmedia I’m having a nightmare with customer service. No one listens or takes accountability!
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Lynne Taylerson
(@Realtimeedu) reported
from
Birmingham, England
@virginmedia I am waiting, for 15 hours so far. Am thinking of ringing the upgrade or new phone line as I'm sure I'll be dealt with straight away then. Ofcom will be able to advise me I'm sure with help of @MoneySavingExp
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Evan Davis
(@EvanD) reported
from
Birmingham, England
@virginmedia HD is almost as good, but sport in SD is just horrible to watch
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Paula Senior
(@paulasenior44) reported
from
Birmingham, England
@virginmedia I am away in Europe again from tomorrow and need a service that works. I have been on hold for 30mins several calls and your assistant cut me off despite a promise at the start of the call that they will ring straight back should the call end. I’m still waiting 2.5hr later!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mitesh Patel
(@mitesh_c_patel) reported
Hi @virginmedia, I requested disconnection of my Virgin broadband on the back of the price rise.The next day I got a call from your retention team,they promised to provide me the credit of 50 GBP and the monthly price of 22 GBP.I never got the credit they promised.#shameful
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gareth newby
(@gaznewbz) reported
@virginmedia I need to reset my password because it won’t let me login
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Nic Millar
(@NJM71) reported
@virginmedia I'd rather contact them when it's convenient for me when I'm not working, hence the messaging service (which is a waste of time) .. but thanks 🙄
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Nicholas Dickens 🇺🇦
(@NicholasDickens) reported
Sad to pay for internet and get no service and when I ask for help it’s ignored. Nice to know you get what you pay for – not. @virginmedia
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Kelly-Leigh Cooper
(@kl_coop) reported
@virginmedia I need support please with a charge on returned equipment, are you able to help?
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Chris Senior MSyl BA hons M.ISRM
(@Christo32281499) reported
@virginmedia @O2 I have never dealt with such incompetent members of staff. Signed up to Internet and get charged for a SIM phone line. Then told I have to cancel my whole account and I can't get any money back for a service I didn't ask for or even start.
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Schmorgs
(@Schmorgster) reported
@virginmedia Your customer services is shocking. It's taken 45 mins (in conversation) to remove a £5 add-on from my TV package. You also tried to con me into signing a new 18 month contract to do so. Fortunately, I had your T&C's to hand to put that right! Very poor experience.
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Nick Canham
(@_outdoorfanatic) reported
@virginmedia It's been absolutely terrible all day again. You can't even use the excuse it's because people are at home working any longer.... I just want what I pay for, an average of 350mb!
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Diane Dixon 💙
(@DianedmDixon) reported
@virginmedia @vmbusiness can you help? Disasterous day for our patients no phone lines, and a saga of terrible advice & service from your customer service. Truly shocking
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Barney 🏴🇬🇧
(@Barney666Simon) reported
@virginmedia What’s happening with your Moderators looking into this issue as previously stated ❓