Virgin Media Outage Report in Wednesbury, Sandwell, England
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The latest reports from users having issues in Wednesbury come from postal codes WS10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wednesbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wednesbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Wednesbury, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Oldbury, Birmingham, West Bromwich, Solihull, Wolverhampton, Walsall, Bilston, Sutton Coldfield, Dudley, Burntwood, Rowley Regis, Wednesbury, Cradley Heath, Brierley Hill and Smethwick.
| City | Problem Type | Report Time |
|---|---|---|
 Oldbury |
Internet | |
| Birmingham |
Internet | |
| West Bromwich |
Internet | |
| Solihull |
Internet | |
| Birmingham |
Total Blackout | |
| Birmingham |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near Wednesbury, England
Latest outage, problems and issue reports in Wednesbury and nearby locations:
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@virginmedia Broadband issues since May 2018. Multiple calls to customer service with no permanent fix. Last time I called I was asked the same questions repeatedly then cut off. Want a new hub that works and a bill review as it’s gone from £65 to £79 since Sept 2018!
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Simon Pugh
(@simonpunch) reported
from
Wolverhampton, England
@virginmedia just had the call ended by your overseas call centre not the greatest service in the world!!
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Kerri
(@WestonKerri) reported
from
Birmingham, England
@virginmedia absolute joke !! worst customer service provided ! #whybother
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Dicky Dodd
(@DickyDodd) reported
from
Wolverhampton, England
So I've been on hold to @virginmedia Customer retentions for 17 minutes... Unreal.
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Darran Attwell
(@DarranAttwell) reported
from
Dudley, England
@virginmedia can someone help me with a bill... I’ve been charged twice for the same bill both times overcharged. And I’m struggling over the phone.. can someone please DM me please
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Andrew Anthony
(@andrewanthony83) reported
from
Codsall, England
@SuperfastStaffs please let @virginmedia lay their cables in #Bilbrook and #Codsall we need proper #fibre broadband. We are being left behind with the copper solution that @WeAreOpenreach leave us with and it’s getting worse! @south_staffs @GavinWilliamson @StaffordshireCC
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Paul Jenkins
(@xpjxuk) reported
from
Walsall Wood, England
@virginmedia been hounded with call for 2 weeks finally answer to be offered disgusting customer service and when I ask about the offer on the Martin Lewis website told can’t have it please call me or I will be leaving and going to sky
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Dicky Dodd
(@DickyDodd) reported
from
Trysull, England
@virginmedia media retentions and I got cut off and no call back. Ambismal customer service.
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jen
(@jenkin99) reported
from
Birmingham, England
@virginmedia Ive called you customer service department to be hung up on temwicw, i have sent an email to yourselfs and via resolver had no response. I have a health and safety issue i want resolving
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Mike Hamer
(@Plumberguyuk) reported
from
Birmingham, England
@virginmedia one good thing is I can demonstate in my customer training sessions how not to treat customers, thank you for the material Virgin Braodband
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Mike Hamer
(@Plumberguyuk) reported
from
Birmingham, England
@virginmedia Just had a look at what you've sent, you lot are a real joke, you screw up and then push customer to do all the work and hope they give up, I surggest you find another job far as possible form customers,
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Mike Hamer
(@Plumberguyuk) reported
from
Birmingham, England
Virgin Media should be reported to the advertising standards, for lies, what a total load of crap, try getting your customer service telling the truth for a start .
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@CapnKink @virginmedia They don’t even respond when you complain. I haven’t got the patience to keep phoning to get a temporary fix. Just gotta decide which service to switch to and they’re gone.
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Dicky Dodd
(@DickyDodd) reported
from
Wolverhampton, England
Now holding for 20 minutes @virginmedia Customer retention department obviously trying a different tactic to keep me as a customer I've been with this company since 1997 and this how I have to be treated.
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Dicky Dodd
(@DickyDodd) reported
from
Wolverhampton, England
@virginmedia You seem to find it very easy to let go a loyal customer of 23 years. You won't be that sad.
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
Made a complaint to @virginmedia 10 days ago via their online service with a 7 day anticipated response time and yet have heard nothing since the acknowledgement of my complaint. This basically sums up my experience over the past year of ineffective response to our issues.
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Mike Hamer
(@Plumberguyuk) reported
from
Birmingham, England
@virginmedia I don't think much will happen given virgin's track record but on the plus side you've given lots of material for my delegates on next Saturdays Customer Service module.
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Paul Moore
(@Paul_Reviews) reported
from
Burntwood, England
@leicscyberaware @SCwithGin @virginmedia @NCSC @troyhunt @ScottMcGready @PWTooStrong You're right, it's not good enough... but it's not insecure either. I debunked 3 random words years ago. Now *that* is poor advice.
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sammy♥
(@SammyLouisee_) reported
from
Wolverhampton, England
So after having problems with @virginmedia mobile decided to join @ThreeUK let’s hope this is a better network 🙌🏻
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Paul Moore
(@Paul_Reviews) reported
from
Burntwood, England
@leicscyberaware @SCwithGin @virginmedia @NCSC @troyhunt @ScottMcGready @PWTooStrong The irony here is 3 random words can be broken in as little as 40 seconds, maximum 50 minutes. A 10 character random password, by comparison, would take 7 weeks with the same hardware.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Josh Armstrong
(@Sick_Puppy303) reported
@virginmedia The PayPal theft was about 10 years ago and PayPal refunded me the money. The fake deal and falsified records was in 2020 and when I finally spoke to a senior staff member they said this was very common at the time and resolved the issue eventually.
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Marianne Evers
(@Catrabbit75) reported
@virginmedia I finally got through to one of your 'customer services' agents. I advised I wanted to close my account, was offered a reduced price. When I said no thank you the call was promptly cut. What is this?? Daylight robbery is what it is. Nor allowing customers to close their accounts
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Matty
(@wedroveallnight) reported
@virginmedia The link opens up a chat but won't let me enter my name in the field to proceed. Can't help thinking you are *************** out of me now. How about you ask me for my complaint ref in a private message and you get it dealt with that way
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Josh Armstrong
(@Sick_Puppy303) reported
@virginmedia The leaving my contract on my contract end date not the ludicrous exact 30 day issue I finally managed to resolve after arguing for 30 minutes and my contract will now be ending on the day I requested not the 30 day supposed policy. But I should not have had to argue to get it!
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Jamie Wallace
(@jamiewallace_) reported
@virginmedia your SMS service which you promote to change your direct debit date is LITERALLY NOT FIT FOR PURPOSE. I'm sat here with my direct debit still not changed
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GG Sparkes Butchers
(@GGSparkes) reported
@virginmedia is there a broadband problem in the SE7 area? very slow to load & looks like error on box. Turn off & wait/turn on done & no good. Making working from home v hard...
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Alieda Mckinney
(@didanntendry) reported
@janehartwell @virginmedia It is awful and the replies on here offer nothing new. Best just avoid Virgin. I intend to contact @Ofcom
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deee ♡
(@Danielle_Maule) reported
@virginmedia need to cancel my contract due to moving home but can't get through to anyone..I have tried 3 days straight! Is there another way I can speak to someone?
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C
(@CGuilar92) reported
@virginmedia He has and got no response so I reached out here as well. He’s been to the Yodel depot 3 times, 2 routers have been sent and BOTH have gone missing. Your customer service department refused to deal with it via email and the phone line was useless.
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Simon
(@LDNCalling) reported
@Disraeligearsup @GNetworkComms @virginmedia Awful company