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Virgin Media

Virgin Media Outage Report in Wednesbury, Sandwell, England

Why is my Virgin Media service not working?

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Wednesbury come from postal codes WS10 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Wednesbury, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wednesbury, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Wednesbury, England

The most recent Virgin Media outage reports came from the following cities: Oldbury, Birmingham, Walsall, Wolverhampton, West Bromwich, Dudley, Wednesbury, Burntwood, Bilston, Solihull, Lichfield, Smethwick, Cannock, Willenhall, and Rowley Regis.

CityProblem TypeReport Time
Oldbury Internet 1 hour ago
Oldbury Internet 5 hours ago
Birmingham Total Blackout 9 hours ago
Birmingham Wi-fi 9 hours ago
Birmingham Internet 10 hours ago
Walsall TV 23 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wednesbury, England

Latest outage, problems and issue reports in Wednesbury and nearby locations:

  • Jasonhannon85
    Jason Hannon (@Jasonhannon85) reported from Solihull, England

    @virginmedia I can’t believe im saying this again, but no money has come through again after being told it would be in my account in two days (phoned Thursday) time to make a proper complaint

  • jamies144
    J (@jamies144) reported from Birmingham, England

    @virginmedia That it can not login.

  • VinCheema
    Verinderpal (@VinCheema) reported from Birmingham, England

    Broadband down @virginmedia been about 20 mins on hold and still waiting #CustomerServiceWeek

  • DixeyBaker
    Sharon Baker (@DixeyBaker) reported from Birmingham, England

    @virginmedia why can I never get through .... I get a letter saying please call us ...... 25 mins on hold so far .... so frustrating

  • mo4g_777
    mo4g (@mo4g_777) reported from Birmingham, England

    @virginmedia has WiFi in perry barr gone down

  • PapaIsZeus
    Μarinos (@PapaIsZeus) reported from Solihull, England

    Virgin media fix up your interbet bruv

  • PhilTonks2
    Phil Tonks (@PhilTonks2) reported from Dudley, England

    @WalnutTalking Moved to Virgin Media from TalkTalk last month. Best thing I did. Quite honestly the worst company I have ever dealt with.

  • glynn_lauren
    Lauren Glynn (@glynn_lauren) reported from Birmingham, England

    @virginmedia c130 issue is the name of my life. No network issues in my area, restart the box, every week anything longer than an hour on Netflix is unwatchable 😫

  • mredwards
    Mark Edwards (@mredwards) reported from Wolverhampton, England

    @virginmedia Yes and all it did was tell me that our kitchen is a WiFi dead zone... The main issue is that we have loads of devices and I think we are overloading our hub’s capabilities.

  • mo4g_777
    mo4g (@mo4g_777) reported from Birmingham, England

    @virginmedia services for broadband once again not working B42,

  • Lacie_Adams1
    Lacie_Adams (@Lacie_Adams1) reported from Walsall Wood, England

    @virginmedia internet down again, youd think I'd be used to this by now 🤣 always an excuse and never get anything back for the lack of usage. I'm barely in the house using it so dread to think how many times it goes down when I'm not in potentially using it 🤙

  • grimm_karl
    Grimm (@grimm_karl) reported from Birmingham, England

    @virginmedia Shocking customer service signed up a few weeks ago for fibre given an installation date called the day before to ask me when I would like to book the install then telling me they have a problem on the site and will get in touch in 7 days.

  • Jasonhannon85
    Jason Hannon (@Jasonhannon85) reported from Solihull, England

    @virginmedia Hi I’ve had no email reply and no money sent over! Please can this get sorted ASAP! This is awful customer service!

  • EvanD
    Evan Davis (@EvanD) reported from Bournville, England

    @virginmedia Yes. I’ve been to that page. Says I have to report to you a total loss of service, yet the page to do that is broken! @Ofcom

  • unit_1974
    🐺WereWolfish (@unit_1974) reported from Birmingham, England

    @pie1883 @virginmedia Already had multiple calls over years, with poor to not resolution of problems. Then hassle phone calls trying to get us to switch packages when we opted to cancel and failure to respond to complaints and such… It’s like being hounded.

  • PhotographyWeb
    Richard hamilton (@PhotographyWeb) reported from Birmingham, England

    @virginmedia @MoneyTelegraph virgin media had me on the phone for one and a half hours And approximately fifty minutes of that was on hold of good as far as to say that virgin media is the worst large company I’ve ever dealt with

  • PhotographyWeb
    Richard hamilton (@PhotographyWeb) reported from Birmingham, England

    @virginmedia @MoneyTelegraph Virgin Media is the worst broadband and TV provider i have ever dealt with! Customer service is petulant and intentionally left me on hold until after closing hours the company over charged me by £30 and refused to give it back! I am disgusted

  • Lacie_Adams1
    Lacie_Adams (@Lacie_Adams1) reported from Walsall Wood, England

    @PatchworkBoyPW @virginmedia They wont have a clue. I had issues for about 6 months and I was constantly trying to sort it out. Engineers are great but the "customer service" team are based in India and have no customer service skills 🤙

  • unit_1974
    🐺WereWolfish (@unit_1974) reported from Birmingham, England

    I’ve now had two messages from @virginmedia threatening to Charge us for equipment WHICH WE HAVE ALREADY RETURNED! There is no way to respond to the message and I don’t like being threatened! You customer service is getting worse!

  • Lbacollections
    Laura-Jayne Brushett (@Lbacollections) reported from Birmingham, England

    @SkyHelpTeam @virginmedia So 5 hours later and the rearranging of my house move has produced a "mismatch" on ur system meaning I have to wait 24hrs to ring u again and start over. What a terrible service!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • daykz69
    Aly Daykin (@daykz69) reported

    @virginmedia @virginmedia it has no outages showing but I can tell you it happened, what are you doing about making it better for us customers? Telling me to check a page on your site doesn't help with poor connection issues does it?!

  • AkshatG38281397
    Akshat Garg (@AkshatG38281397) reported

    @virginmedia There is an outage in my area since 22 May. I reported this incident thrice. I paid bill from 22may to 22 june. But even after that there was no service, so i told your team that I would not pay the bill until service resumes. Now you have added the bill and late payment charge

  • VicusScurra
    Ken Phillips (@VicusScurra) reported

    @virginmedia Having waited since Friday with no update from your customer service, I chased them again today. They replied with a concoction of lies and drivel that would be worthy of Boris Johnson. Your customer service is the pits.

  • lisanewton1990
    Lisa Newton (@lisanewton1990) reported

    @virginmedia Well nobody has reported a system issue with me! When I ask to be put through to someone that can see the system they come back and say we’ve spoke to IT they’re still transferring the number it will be with you in 3-5 days 16 days later still waiting…..

  • jsfletch92
    James Fletcher (@jsfletch92) reported

    @OpenreachHelp You can help by giving me a quicker installation date than late August when you were meant to be installing my broadband on July 2nd and have now missed two appointments. Disgraceful service. Anyone reading this, use virgin media - the only broadband that isn’t through openreach

  • AkshatG38281397
    Akshat Garg (@AkshatG38281397) reported

    @virginmedia There is no service on my internet since 22nd May and your team has been charging me for this whole period until now. I am not going to pay for your maintenance. I will take this matter forward in a legal manner now. I have already launched 3 complaints with you.

  • lnbird_
    lauren (@lnbird_) reported

    @virginmedia I have never had such shocking service from a mobile provider, constant lies and no follow ups. I can’t even make a formal complaint over the phone or via email so who Ion earth is going to fix my issue?

  • JefferyOllie
    Ollie Jeffery (@JefferyOllie) reported

    @virginmedia No service issues. You are just AWFUL.

  • hharrybo_
    Harrison Scott (@hharrybo_) reported

    @virginmedia @sammilaunchbury Is your internet down plz help me

  • Packettman1979
    Andy Packett (@Packettman1979) reported

    @virginmedia Live Chat! My whole morning!! Literally no help whatsoever! I want to change our package and the only offer was £20 more than we are currently paying! 😡