Virgin Media Outage Report in Wednesbury, Sandwell, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wednesbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wednesbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Wednesbury, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Walsall, Oldbury, Solihull, Sutton Coldfield, Rowley Regis, West Bromwich, Dudley, Stourbridge, Burntwood, Wolverhampton, Brierley Hill, Bilston, Lichfield and Wednesbury.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Walsall |
Internet | |
| Birmingham |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
TV | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wednesbury, England
Latest outage, problems and issue reports in Wednesbury and nearby locations:
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Andy H
(@AndyTDEJ) reported
from
Dudley, England
I think @virginmedia are attempting to outdo @TUIUK for the worst customer services . I’ve spent 45 mins on hold so far waiting to speak to a human . Doesn’t beat 3 and half hours trying Tui but bless Virgin they’re trying. Just appalling 👍
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Roy Kyffin
(@RoyKyffin) reported
from
Birmingham, England
@virginmedia why has my mobile signal strength dropped now Virgin Mobile is piggybacking off Vodafone? Used to be full strength when you used EE.
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Ben Franklin.
(@benavfcfranklin) reported
from
Dudley, England
@virginmedia No they asked me to do some checks which I did then never got a response again. This has been going on weeks now.
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Ben Franklin.
(@benavfcfranklin) reported
from
Dudley, England
@virginmedia Yes this was after I reset. I have been trying a hub reset regularly and it doesn’t help. How do I check the package I am on? Im not sure.
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Martin Clarke
(@MartinClarke165) reported
from
Birmingham, England
@virginmedia No service still. Outrageous. No customer support. Online mths all day. Great advert for Virgin. The most reliable broadband provider #poorservice
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Dickie B
(@richiebunn) reported
from
West Bromwich, England
The award for the worst ever customer service goes to @virginmedia over an hours wait to get through.
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lee harris
(@leeharris85) reported
from
Dudley, England
@virginmedia I’ve tried calling got through being on hold for 30 minutes waiting to speak to a manager as I’ve been told I need to pay for something others have free and been cut out again!!!
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Mercedes Hodson 👷🏻♂️💁🏼♀️
(@mercede72928186) reported
from
Wednesfield, England
@Carol74438555 I was having issues with Virgin media too but they are sending me an updated box out so hopefully it will be ok then
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Andrew Grove
(@henry_1664) reported
from
Birmingham, England
Can anyone tell me how you get @virginmedia to respond to and deal with complaints? I am at the end of my tether with them! I have raised 4 complaints now and they have unsatisfactorily responded to 1 which I called back about to keep the complaint open only for them to close...
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David H-T 🏳️🌈🇪🇺🇳🇴🏴
(@psicorps2000) reported
from
Solihull, England
Anybody in B37 with a @virginmedia box having problems with their boxes rebooting? Ours has done it twice without warning this evening.
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Helen Croft
(@NannieHelen) reported
from
West Bromwich, England
@virginmedia It’s the WIFi and what can you do about it? I’ve been a customer for many many years and this issue is causing aggravation. Surely I should expect uninterrupted service all day every day. It’s not cheap either is it??
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Ben Franklin.
(@benavfcfranklin) reported
from
Dudley, England
@virginmedia my WiFi is running at 3.4 download speed. This is the 3rd time I’ve contacted and done tests and still no fix has been made.
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Judy Lee
(@DorisLee1966) reported
from
Dudley, England
@theMrsH89 @virginmedia l upgraded my internet with Virgin and it’s dreadful. The process still isn’t sorted out lm being charged incorrectly and it won’t be put right until complaints sort it out. I’m still waiting for complaints the service for broadband and the customer is poor and very stressful
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Mark Cottrill
(@Markycot) reported
from
Solihull, England
And now you have been offline for over half a day with your website still saying there is no known issue?! I want to make an official complaint to both @virginmedia and @Ofcom , Your service is appalling and your customer service even worse.
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lee harris
(@leeharris85) reported
from
Dudley, England
@virginmedia customer service as good as ever told I’m being put through to another team.... then cut off
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Jean Thierry 💙
(@MutliRaceMan) reported
from
Birmingham, England
@davesumnersmith @virginmedia I have realised that talking to Twitter teams is of limited value. The responses are scripted and when they’re painted into a corner, they just stop responding. Customer Service has become a contradiction in terms. My daughter has had similar experiences with Virgin Media.
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Ben Franklin.
(@benavfcfranklin) reported
from
Dudley, England
@LDTomo @virginmedia **** that they ain’t having more money off me when their speeds should be much better. It’s never been this bad so there’s an issue somewhere.
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neil fleming
(@ThatNeilFleming) reported
from
Wolverhampton, England
@virginmedia take a look at the replies to your Facebook ads. Virtually every comment the same patchy broadband connection and absolute dog **** customer service
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Ben Franklin.
(@benavfcfranklin) reported
from
Dudley, England
@LDTomo @virginmedia 3 times I’ve contacted them now & they’ve done **** all about it. Want £100+ to move a router as well the jokers.
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Mark Cottrill
(@Markycot) reported
from
Solihull, England
@virginmedia Just phoned, spent 35 minutes on hold, call answered, questions asked, checks being carried out.......... Phone gets put down!!! Do you expect me to call again for the same atrocious service?? @virginmedia @BBCWatchdog
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mojitone 🇺🇦 🇪🇺
(@Mojitone) reported
@virginmedia My dad isn't a smartphone user. He's tried the rest. Standard responses just aren't enough sometimes, it takes a person to show interest to get an issue resolved. It's a shame that a communications specialist can't offer this.
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LOL_VO
(@LOL_VO) reported
@virginmedia No. Busy today. Tried the text service and that got stuck in a loop asking what service and WhatsApp.
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Paul Jukes A874036
(@UnicornRunning) reported
@virginmedia I logged into the Service Status page with the affected account, it said there were no issue on the phones. I then called the helpline and after entering the affected number it said there was an issue with phones in the area.
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Paul Tandy
(@Tando74) reported
@virginmedia This has been an ongoing issue for as long as I can remember, boosters sent out and no change - but to answer yr question I’m not really sure
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Louise Bryce
(@loubryce) reported
@virginmedia It's clear from this entire charade, firstly with resolution team and now you, that Virgin has no respect for its customers. Contract signed. Money made. Service brick wall. And insincere apology above to round it all off.
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Jef 🇺🇦
(@jef722) reported
@btsport @btsportfootball @virginmedia The sound is completely out of sync whilst watching the football on BT Sport Ultimate channel 531 but no issue on the HD channel 527 Anyone else have these issues?
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Ant
(@AnthonySwinhoe) reported
@virginmedia s Been trying to set up a new email account with yourselves for nearly a week now and still waiting for you to get back for help. Not impressed
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Jeet Toh
(@Tech_jeet) reported
@virginmedia That's 4 times now and nope still on hold and trying via WhatsApp. I've didn't expect this level of bad service after been a customer for so long.
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Jennie Runnalls
(@jenrun) reported
@virginmedia Renewed my contract yesterday. Told them I also had a fault with my box. Engineer checked and is faulty but sending the same old set top box that isn’t even compatible with itv hub. Why don’t you allow loyal customers to have a latest box like you do new customers? Will cancel!
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Jonathan Weeks
(@weeksjm19) reported
@virginmedia I have no idea. I notice occasionally when the V6 box is on the network light comes on, on the box. The box is connected via Ethernet cable. Is it a case of to many devices connected via WiFi or is it a hub problem?