Virgin Media Outage Report in Wednesbury, Sandwell, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wednesbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wednesbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Wednesbury, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Rowley Regis, Halesowen, Stourbridge, Wolverhampton, Walsall, Solihull, Sutton Coldfield, West Bromwich, Dudley, Burntwood, Brierley Hill, Bilston and Lichfield.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Oldbury |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Oldbury |
Internet | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wednesbury, England
Latest outage, problems and issue reports in Wednesbury and nearby locations:
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Mark Cottrill
(@Markycot) reported
from
Solihull, England
@virginmedia Just phoned, spent 35 minutes on hold, call answered, questions asked, checks being carried out.......... Phone gets put down!!! Do you expect me to call again for the same atrocious service?? @virginmedia @BBCWatchdog
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Adam
(@adam_jordan112) reported
from
Birmingham, England
@virginmedia I’m absolutely disgusted with the mobile messaging chat. I have been trying since 11:30am to speak to an advisor and still not getting anywhere. I’d now like to cancel my new order as I am disgusted with the customer service for a new mobile customer!!!
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lee harris
(@leeharris85) reported
from
Dudley, England
@virginmedia customer service as good as ever told I’m being put through to another team.... then cut off
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Ben Franklin.
(@benavfcfranklin) reported
from
Dudley, England
@virginmedia my WiFi is running at 3.4 download speed. This is the 3rd time I’ve contacted and done tests and still no fix has been made.
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Ben Franklin.
(@benavfcfranklin) reported
from
Dudley, England
@virginmedia Yes this was after I reset. I have been trying a hub reset regularly and it doesn’t help. How do I check the package I am on? Im not sure.
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Mercedes Hodson 👷🏻♂️💁🏼♀️
(@mercede72928186) reported
from
Wednesfield, England
@Carol74438555 I was having issues with Virgin media too but they are sending me an updated box out so hopefully it will be ok then
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Ben Franklin.
(@benavfcfranklin) reported
from
Dudley, England
@LDTomo @virginmedia 3 times I’ve contacted them now & they’ve done **** all about it. Want £100+ to move a router as well the jokers.
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Mark Cottrill
(@Markycot) reported
from
Solihull, England
And now you have been offline for over half a day with your website still saying there is no known issue?! I want to make an official complaint to both @virginmedia and @Ofcom , Your service is appalling and your customer service even worse.
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Andy H
(@AndyTDEJ) reported
from
Dudley, England
I think @virginmedia are attempting to outdo @TUIUK for the worst customer services . I’ve spent 45 mins on hold so far waiting to speak to a human . Doesn’t beat 3 and half hours trying Tui but bless Virgin they’re trying. Just appalling 👍
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Adam
(@adam_jordan112) reported
from
Birmingham, England
@virginmedia has your mobile online order website gone down? It keeps telling me to message or ring to order?
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Ben Franklin.
(@benavfcfranklin) reported
from
Dudley, England
@LDTomo @virginmedia **** that they ain’t having more money off me when their speeds should be much better. It’s never been this bad so there’s an issue somewhere.
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Roy Kyffin
(@RoyKyffin) reported
from
Birmingham, England
@virginmedia why has my mobile signal strength dropped now Virgin Mobile is piggybacking off Vodafone? Used to be full strength when you used EE.
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Ben Franklin.
(@benavfcfranklin) reported
from
Dudley, England
@virginmedia No they asked me to do some checks which I did then never got a response again. This has been going on weeks now.
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Nickins
(@ninsull) reported
from
Solihull, England
@virginmedia how can you spend nearly an hour on two phones to report a problem with no one picking up. Yet ask me if il refer you. @next stop I’m cancelling my contract.
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Mark Cottrill
(@Markycot) reported
from
Solihull, England
@virginmedia Absolutely atrocious customer service! Waited for my Hub 4 to arrive as we are now paying for highest broadband, it arrives and has wrong power cable inside, phoned to sort, on hold for 20 mins then speak to someone who has IT issues and has put us on 40 mins hold!
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David H-T 🏳️🌈🇪🇺🇳🇴🏴
(@psicorps2000) reported
from
Solihull, England
Anybody in B37 with a @virginmedia box having problems with their boxes rebooting? Ours has done it twice without warning this evening.
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Martin Clarke
(@MartinClarke165) reported
from
Birmingham, England
@virginmedia No service still. Outrageous. No customer support. Online mths all day. Great advert for Virgin. The most reliable broadband provider #poorservice
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Mark Cottrill
(@Markycot) reported
from
Solihull, England
I can’t get because Hub 3 doesn’t support it, poor quality control, worse customer service @virginmedia I want it sorted today!!
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Dickie B
(@richiebunn) reported
from
West Bromwich, England
The award for the worst ever customer service goes to @virginmedia over an hours wait to get through.
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victoria nicholson
(@bicovico) reported
from
Solihull, England
@virginmedia shocking service again today
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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James Eshelby
(@jamesesh) reported
@virginmedia had a wood pod for well over a month now, never has connected to the WiFi. The troubleshooting it says to follow doesn’t even help on how to get connected with it
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Chris J
(@mrcj300460) reported
@virginmedia This is not good #CustomerService due to H&S both my wife & I have been requested to work from home 18th/19th, we are unable due to @virginmedia poor wifi so have been forced to take two days unpaid leave each ….. when will we be getting the promised call of last week?
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Jordan
(@jctweet90) reported
@virginmedia Just spoke to someone from your customer relations team they said 4-6 weeks thanks
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Ivan
(@ivanzg553) reported
@virginmedia Hoping won't solve anything. Service is still out and I know Virgin will be apologetic and nice but if I'm late paying my bill you are quick to act
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Scott White
(@scottwhite173) reported
@virginmedia Unfortunately not. I also have an error code message cs6002 saying problem with hard drive. Anything I can do to resolve this ? Rather than waiting in for a technician
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Dawn Heskett
(@heskett_dawn) reported
@virginmedia @Rich905696811 Our internet is absolutely awful 3 hours just buffering last night and no alexia again this morning.
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Tony Szulist
(@TonySzulist) reported
@virginmedia Just spent God knows how long on WhatsApp to be told they can't help me & I need to contact faults team direct!. As they are unable to connect me.?!?! Now going to have to sit on the phone for the rest of the day probably to attempt to sort out my 2nd pod. Oh the joy.
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PC
(@Scottishmanc52) reported
@virginmedia The call back was due from retentions who were addressing my hacked email/online account and complaint before looking at whether I will remain a customer. I waited in all day as he promised he would call
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Peter
(@PeterCampbell_8) reported
@virginmedia Are you able to give me a Proper ETA on the issue if I give you a post code.
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obe
(@Dazzler2909) reported
3 days Running @virginmedia has gone down in my area. I will now get Automatic compensation I'll bet any money with anyone that my bill on the 11th Aug will still be the same @skytv @LGurbutt I apologise sky is better fuming!