Virgin Media

Virgin Media Outage Report in Wednesbury, Sandwell, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wednesbury, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wednesbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Wednesbury, Sandwell, England 11/16/2025 13:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (61%)

    Internet (61%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Wednesbury, Sandwell, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Dudley, Kingswinford, Oldbury, Wolverhampton, West Bromwich, Smethwick, Walsall, Sutton Coldfield, Burntwood, Kidderminster, Lichfield, Brierley Hill, Stourbridge and Halesowen.

Loading map, please wait...
City Problem Type Report Time
United KingdomBirmingham Internet
United KingdomBirmingham Phone
United KingdomDudley Phone
United KingdomBirmingham Wi-fi
United KingdomKingswinford Phone
United KingdomBirmingham Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wednesbury, England

Latest outage, problems and issue reports in Wednesbury and nearby locations:

  • VickyBloor2 Vicky Bloor (@VickyBloor2) reported from Walsall Wood, England

    @virginmedia any updates on internet connection in the Midlands 5 hours down now 😡

  • AnnaavfcEdwards edowards (@AnnaavfcEdwards) reported from Birmingham, England

    @virginmedia Still no help for her she’s now back at work tomorrow and not home till 6.30 pm just not good enough !!

  • alexlowe95 Alex Lowe (@alexlowe95) reported from Birmingham, England

    @virginmedia I’m trying to watch virgin tv through Firefox on my Amazon fire stick, but I keep getting an error message ‘sign in failed’ although it doesn’t even give me the option to enter an email address to attempt to sign in?

  • SkulyMusic Skuly (@SkulyMusic) reported from Aldridge, England

    @virginmedia Yes we have done every trouble shooting piece of advice under the sun

  • fantom_dave DF (@fantom_dave) reported from Dudley, England

    @virginmedia The broadband has been off two or three times today again and is off at the moment. I’m sick of this now as both myself and the wife work from home. I’m currently looking at cancelling and alternate providers. The service was fine until Wednesday last week when you did an update

  • LB_WFC Liam (@LB_WFC) reported from Willenhall, England

    @virginmedia Internet for the past 3 days has been absolutely awful!

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Solihull, England

    @virginmedia Internet down yet again!!!!! Awful customer service yet again!!!

  • roachie1969 Jeff Roach (@roachie1969) reported from Solihull, England

    @virginmedia what are the customer service hours at the moment?

  • docsjmann Steve (@docsjmann) reported from Dudley, England

    @virginmedia rubbish customer service. How can you email them. When they don’t provide with the internet to email them about their problems.

  • AnnaavfcEdwards edowards (@AnnaavfcEdwards) reported from Birmingham, England

    No sound on my TV for 4 days, tried all the usual re boots and resets, countless calls to virgin on hold for over an hr only to be cut off, am now waiting for a callback off them that probably won’t come, disgraceful service,can anyone help @virginmedia

  • omarqureshi Omar Qureshi (@omarqureshi) reported from Birmingham, England

    @Mattplaysgames7 @virginmedia Looks like the Erdington area is down

  • MattyladKRO Matt Smith (@MattyladKRO) reported from Birmingham, England

    @virginmedia I hung on for 45 mins then you hung up ....disgusting customer service tell me why I shouldn’t just cancel and go elsewhere after suing you for breach of contract

  • bjwgorman Ben Gorman (@bjwgorman) reported from Solihull, England

    @virginmedia Always but it makes no difference. There have been issues where I live since the start of lockdown. I have made a complaint but it’s gone no where.

  • simkins_tracey Tracey Simkins (@simkins_tracey) reported from Halesowen, England

    @virginmedia I am a new customer who was supposed to be installed yesterday, only to be told that they couldn’t do the job. I am now without any TV and broadband unable to work due to this.I am left without any contact & waiting for another he for c/services to answer!! 😡 Help!

  • fantom_dave DF (@fantom_dave) reported from Dudley, England

    @virginmedia shocking service and support this weekend in the Dudley area. Service constantly down and getting fobbed of by call Center staff asking to reset routers saying it will all work? Now no ones picking up in fact you just keep cut people off and no options to complain?

  • RitzNarshi Ritz (@RitzNarshi) reported from Lichfield, England

    Watching @virginmedia engineers install cabling to a property opposite. Residents moved in yesterday. They’re not in, nor is their neighbour. Didn’t stop the engineers lifting the neighbour’s lawn to drill and feed through cabling. Terrible.

  • MattyladKRO Matt Smith (@MattyladKRO) reported from Birmingham, England

    @virginmedia That service is useless it makes up things that isn’t the question I ask

  • SkulyMusic Skuly (@SkulyMusic) reported from Aldridge, England

    @virginmedia The worst customer service in History gotta be seen to be believed

  • Stanton_J John Stanton (@Stanton_J) reported from Solihull, England

    @virginmedia help required, #customerexperience #badcustomerservice waiting for a call back since 1pm yesterday, Six times complained about the issue in last year each time told it will be sorted and it isn’t.... Do you want this customer or do you want to lose another to @skytv

  • bicovico victoria nicholson (@bicovico) reported from Solihull, England

    @virginmedia I pay £22 for sky sports - asked for it to be removed and the price has only gone down £13 . How is that right, fair or legal ?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • OctoLes Les B (@OctoLes) reported

    Seriously @virginmedia? Need to return a handset as I cancelled my contract due to your poor service. To get it back to you I have to take it to a DPD drop off point - nearest (not especially) is in a supermarket, which I have deliberately avoided visiting for the last year.

  • Count_Abyss Wayne A. Dannatt (@Count_Abyss) reported

    @virginmedia ...like #GTSport & #ModernWarfare. Then all this talk of the WiFi being vastly improved made myself try it again. It's vastly worse than LAN, with huge lag spikes in MW & #Warzone, and atmospheric changes like wind throw the signal out of the window. Switched back to LAN. 2 / 2

  • cbeades Ciara Beades (@cbeades) reported

    @virginmedia Well I need internet and you wouldn’t give me a slot yesterday, today or tomorrow morning so you see the problem? I’ll keep an eye on my bill.

  • mehulsingh Mehul (@mehulsingh) reported

    @virginmedia Yes- the complaint is logged. The DSAR request is logged too

  • mehulsingh Mehul (@mehulsingh) reported

    @virginmedia Thanks John, I did. They will take 30 days to investigate and give me my notes (Dfar) and I am supposed to be paying during that period without service. Ironically the adjustment can be made to my future bills which assume I will stay

  • alexds36 Alex Dawson-Smith (@alexds36) reported

    @virginmedia How can a company be so terribly disjointed? Every call I get put through to another team who yet again can't help me, on the 20/04 I would be without internet for 2 days under a month, with no assistance or resolution?

  • fashiontrain BECCA (@fashiontrain) reported

    @virginmedia when are you actually going to sort out my internet? I love working an 8 hour shift, talking to a customer and then the internet goes down because you won’t send an engineer out 👍🏽

  • UsernameJH1 James ◣ ◢ (@UsernameJH1) reported

    @virginmedia It's good today. Just very frustrating when it goes down

  • OctoLes Les B (@OctoLes) reported

    @virginmedia I don’t see that I have any choice, but isn’t really on that in order to get the contract fully cancelled (and refund of first payment made) I am the one being inconvenienced when the reason for cancellation was due to your poor service.

  • CFCGhosting Ghost (@CFCGhosting) reported

    @virginmedia Only shows tv in the area, but my internet and 4G both from you went down for about 10mins, 4G just came back, router still down