Virgin Media Outage Report in Wednesbury, Sandwell, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wednesbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wednesbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 03: Problems at Virgin Media
Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Wednesbury, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Burntwood, Kidderminster, Wolverhampton, Dudley, Walsall, Lichfield, Brierley Hill, West Bromwich, Stourbridge, Sutton Coldfield, Halesowen and Bilston.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Oldbury |
||
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Total Blackout | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wednesbury, England
Latest outage, problems and issue reports in Wednesbury and nearby locations:
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Roger Leitch
(@notdodgy) reported
from
Solihull, England
@virginmedia After an hour in a chat session, which involved factory reset of hub, the problem persists. Agent then goes and checks to advise a fault in my area - estimated fix this evening. Wondering if I am now back into the old fortnightly failure cycle..
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Dave Hunter
(@DNhunter85) reported
from
Birmingham, England
@virginmedia shocking customer service
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Rhi
(@Xxx_Rhi_xxX) reported
from
Birmingham, England
@virginmedia no signal on mobile in Birmingham. Cant make calls, text or use data! Also not seen the 'reimbursement' from the last disaster #sortitout
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Evan Joanette
(@EvanJoanette) reported
from
Birmingham, England
@virginmedia Have to assume the cold-calling up-selling team aren't aware when customers have canceled their cable TV just a few months ago with notes to say they're only watching Netflix and want to pay less than £30. I try not to be rude, but seems a bit unfair on the team.
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🐰 Louise Owen 🐇
(@LovesBunnys) reported
from
Birmingham, England
@virginmedia Hi i last contacted you guys on the 27th May 2019 and i still have had ni response from you guys about a complaint i put in last month could you please look into this matter for me please. Mrs Dews
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Chris Roberts
(@djchrisr) reported
from
Dudley, England
@virginmedia 17th May I sent my complaint. It's getting very close....
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Mat 🏳️🌈
(@EgglestonMathew) reported
from
Birmingham, England
@virginmedia Nope no difference . Usually do this 3 times a day and normally solves the problem
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
Starting to have all the same Connectivity problems with @virginmedia as before even now we have their “best” hub. Fed up of having connectivity issues with our supposedly connected home. One minute it works, the next it stops for no reason. All settings checked and correct.
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Amrit Singh
(@MrASingh) reported
from
Birmingham, England
@virginmedia hey, what’s going on with your internet! It’s not working and it crashed one of my live streams I was on. Your status page is also down too!
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Josh Moreton
(@josh_moreton) reported
from
Birmingham, England
@virginmedia any news on what the issue is in west Birmingham, had no phone, internet or TV for 19 hours now. Fed up of ringing the automated customer service number.
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Josh Moreton
(@josh_moreton) reported
from
Birmingham, England
@virginmedia Yes the whole service is down and I’ve already registered the faults over the phone and I’ve used the app to get text updates. But the resolve time keeps changing and there no description to the fault itself.
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✮｡ 👑🖤 𝟨𝒻𝓉𝟥𝒬𝓊𝑒𝑒𝓃 🖤👑✮｡ 🏴
(@6ft3Queen) reported
from
Birmingham, England
@virginmedia down again 😤
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mark shaw
(@markshawnwo) reported
from
Birmingham, England
@virginmedia 45 mins and counting been transferred 2 times told different things each time what is wrong with your customer service
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Mark
(@MarkMarky222) reported
from
Solihull, England
@virginmedia absolutely disgusted with Virgin media’s service and customer service. Bill jumps up £20 form last month and been on the phone trying to speak to someone about it for 52 minutes now. Roll on July 12th when my contract finishes.
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Roger Leitch
(@notdodgy) reported
from
Solihull, England
@virginmedia Chat session indicates there is still a fault, with an estimated fix of the 26th. So basically I can expect very poor broadband for over a week.
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🐰 Louise Owen 🐇
(@LovesBunnys) reported
from
Birmingham, England
@virginmedia Thanks i will be talking to them regarding the matter, as i don't feel virgin listened to me or took my complaint seriously.
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Chris Roberts
(@djchrisr) reported
from
Dudley, England
@virginmedia I've already tried calling. The agent wouldn't accept what I was saying and basically called me a liar so I tweeted you & you advised me to file a complaint on the website to which I've received no response at all. I feel my only chance of a result is to take it to CISAS.
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tonymartin
(@tonymartin82211) reported
from
Birmingham, England
@virginmedia is there anyway that I can stop this infernal Tivo box recording stuff on my suggestions that I would never dream of watching, it's doing my loaf in.
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mark shaw
(@markshawnwo) reported
from
Birmingham, England
@virginmedia I'm trying to get our bill down paying 134 a mouth is to much got the VIP package the first caller said could get it down to 99 then said no because we can't get 500 mb in our area got cut off now been on phone another 50 mins
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Teds
(@Tedtalks13) reported
from
Aldridge, England
@richardbranson @virginpulse why i think virgin media having iso 90001 on testing bulk buying of @tim_cook stuff richard on your 2% losses since liberty carbon emissions uk with crap
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Smithy🏴
(@ChrisSmith1992) reported
@virginmedia It appears there are now reported issues in the area, but the internet is back working for us now. Thanks anyways
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TheWrastlingGuy
(@WrastlingGuy) reported
@virginmedia just got ANOTHER call from your call centre, I’ve asked many times to be taken off your call list, yet every week I get a call trying to sell so something. I asked to make a complaint and the women said she will note it and hung up the phone. 0800 052 1251. Contactme
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Maya
(@shxmmss) reported
@virginmedia I’ve been complaining about the same problem for a month now and your team has sent me on a goose chase for a fault on your system. This should not be my problem and I am appalled by your services. IM TIRED sigh.
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maheshwar shahu
(@ShahuMaheshwar) reported
@virginmedia - No internet since 5 days. Customer Service is providing new date every time .
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Lauren
(@Misssripper) reported
@virginmedia They world my book a technician in as they couldn’t provide a ‘password’ or code or whatever is needed. So nothing has been actioned for a resolution
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SUNNY M
(@sunnym321) reported
@virginmedia Total shambles. I've done everything I could to help you help me. Twice been told a supervisor will call. Still nothing. I have been told the earliest install date is 31st Dec which is a joke. And NOTHING can be done to prioritise this regardless of how bad the service has been.
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Janey
(@FannyIngabout) reported
@jonisnotjohn @EggsyGLC @virginmedia And also counterproductive, as it would detract and take resource away from the real issue which is their shocking customer service.
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Lauren
(@Misssripper) reported
@virginmedia They wouldn’t book in a technician as they couldn’t provide a password, either it’s never been set up or they have never used it, so nothing has been resolved
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Richard Byers
(@RichardByers78) reported
@virginmedia Too difficult to explain and too long, the person didn’t get I wanted to cancel instead kept going on a about better deals. I had to give up again
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Charles Roskilly
(@CharlesRoskilly) reported
@virginmedia Hi PZ, It says fix will be 4pm today. But yesterday it said 4pm Mon and the day before that it said midnight Sun. So not holding much hope. I've read the info about the compensation scheme but it isn't clear. If I reported loss of service at 10pm Sat, when will I get comp?