Virgin Media Outage Report in Wednesbury, Sandwell, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wednesbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wednesbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Wednesbury, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Cannock, Wolverhampton, West Bromwich, Oldbury, Walsall, Willenhall, Solihull, Rowley Regis, Halesowen, Stourbridge, Sutton Coldfield, Dudley, Burntwood and Brierley Hill.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Wi-fi | |
| Cannock |
Total Blackout | |
| Birmingham |
Total Blackout | |
| Birmingham |
Total Blackout | |
| Wolverhampton |
Phone | |
| West Bromwich |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wednesbury, England
Latest outage, problems and issue reports in Wednesbury and nearby locations:
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. JAY!
(@JamieEveriss) reported
from
Dudley, England
@virginmedia can you please advise how I’m able to log a complaint?
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Lacie_Adams
(@Lacie_Adams1) reported
from
Walsall Wood, England
@virginmedia Havent spoken to anyone since my post there are issues in my area which means I have no internet and no TV, during lockdown this is not the most ideal situation 2 nights in a row after finishing work! Been down for over an hour so far that I know of as thats when i got home
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David smith
(@Davidjocksmith) reported
from
Birmingham, England
@virginmedia No, it’s terrible
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Lacie_Adams
(@Lacie_Adams1) reported
from
Walsall Wood, England
@virginmedia There are known issues in my area. Apparently 2 days in a row at, what i would imagine, are peak times. I seriously need to consider a new provider. This is getting beyond a joke for the money that I pay
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Aaliya
(@Aaliya_UK) reported
from
Birmingham, England
@virginmedia Not officially complained as hoped it would be resolved due to repeated reassurances I’ve had! Shouldn’t have to log a complaint for your error (verified by your engineers)! Cost of GP Partner husband (&my) time far exceeds cost of line rental we are paying for no landline!
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Simon Froggatt
(@FroggattSimon) reported
from
Solihull, England
@davo1982 @virginmedia Went down in B92 also Fudgy. Up again after 45 mins. Does crash too often
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Helen Rollins
(@kittykatrollins) reported
from
Birmingham, England
@virginmedia hi. Trying to get through to you but permanently met with an automated voice. Please can someone contact me. We’ve been having broadband issues for a long time. tried to log into the hub but it says someone else is already logged in. We really need support from you.
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Lacie_Adams
(@Lacie_Adams1) reported
from
Walsall Wood, England
@virginmedia Come back home from work and all services are down again.... 2 days in a row...reported the issue... couldnt speak to a person... robot told me to wait 10 minutes and my problems will be fixed.... let's see what happens John
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Lacie_Adams
(@Lacie_Adams1) reported
from
Wednesfield, England
@Phlebian @Truthisaperspe1 @virginmedia If you go to there website and type in your postcode it states if there are issues in the area. I am aware of how to report issues and how to check for them without making contact, when call always same response of the script they have in front of them. No human aspect to the cal
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Lacie_Adams
(@Lacie_Adams1) reported
from
Wednesfield, England
@Truthisaperspe1 @virginmedia I do inform them of the issues.
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STEEEB
(@mavMclovin77) reported
from
Birmingham, England
@virginmedia been very poor,in B29, had the hub replaced Friday,still no better,awful service
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Aaliya
(@Aaliya_UK) reported
from
Birmingham, England
Had v patchy internet, when @virginmedia resolved it in April, they connected the wrong cable, cutting off our landline for pt calls (mobile blackspot) Numerous promises frm managers @virginmedia & “urgent service requests” since. Last engineer visited yest. Still not resolved😡
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Abbie Walters
(@abbiewx_xo) reported
from
Kidderminster, England
@virginmedia Any advice on why our virgin media boxes have just decided to stop showing some channels. It says error code (W02) and this is on TLC which we used to watch daily?? Joke. What’s the point in paying for for a service which isn’t being provided?
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Stephen Luckett
(@Steveluckett) reported
from
Codsall, England
@BeefGolf @virginmedia @MartinSLewis They are awful.
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morble
(@sophiemorbey) reported
from
Birmingham, England
Within 24 hours of me ringing @virginmedia, we’re up and running with broadband (it’s also dead fast, bonus) 👏🏼 If anyone is considering @NOWTV for internet, PLEASE don’t bother. They are honestly the worst provider I’ve ever come across.
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Martin Clarke
(@MartinClarke165) reported
from
Birmingham, England
@virginmedia are the worst I’ve known them in 15 yrs! I’ve had no tv for the last few days and an engineer coming in a week! Really! Also have an outstanding contract issue since March 23rd. Promised call back by managers but never comes. Avoid them!!
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David Ward
(@ADaveWard) reported
from
Wolverhampton, England
Thanks for the reply @virginmedia but in your instructions following your system check on your site it states you will be sending a signal to my hub to improve something. Nowhere does it date for me to do a pinhole reset. So which is correct because you need to correct something
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Danny Moss
(@Mossymossy3) reported
from
Solihull, England
@virginmedia your customer service is the worst I have ever encountered, I have been transferred 9 times and no resolution, utter joke , I will be cancelling all my services with you. What a disgrace
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Lacie_Adams
(@Lacie_Adams1) reported
from
Wednesfield, England
@virginmedia Someone actually looking into my account, the issues I've had and money back would be nice
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Lacie_Adams
(@Lacie_Adams1) reported
from
Wednesfield, England
@virginmedia Back up and running but disruption in service and recorded programmes. With the amount of issues I've had since being with you, not once do I get an apology or money back for service I cant use
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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ALM
(@ANDY6320) reported
@virginmedia hi, i e been waiting on a call back for hours now can you DM me to help?
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ringo1000
(@ringo10002) reported
@virginmedia Message is essentially that I have to pay, but they can’t give me a written reason or break down of the bill as I closed/settled my account last summer Unhappy to pay a bill without someone showing me what it is for
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BlazeRunner2049 - No Chains
(@Blazerunner2049) reported
I despair. I complain about my @virginmedia internet dropping. They offer a new hub4. Then O2 contact me to say that Virgin signed me up to a £10 monthly SIM I don't need. Now Virgin say I must return their old Hub3 though I have done with a receipt from the collection service
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Rupert Coghlan
(@R_Cog) reported
@virginmedia I tried this (calling the helpline) but got told that you’re closed. Between your website, twitter, WhatsApp, phone line you’ve managed to fail on all fronts to fix my issue.
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EddieLouise is Plotting WorldCon
(@EddieLouise) reported
@lindaholmes @rgay In Edinburgh, whilst in university, even my part-time job at Virgin Media Phone Support provided 30 days paid holiday per year.
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AWK3000
(@AWK_3000) reported
@NASA @NASASolarSystem @virginmedia third day of trying to resolve an issue of your making. After waiting all day for a member of your team to contact me again… you cannot tell people you will be cancelling services and continue to charge them
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me
(@quezza3) reported
@virginmedia once again , internet access s bad and once again I'm trying to ring to cancel and once again the phone is hanging up on me , I will put it in writing my need to cancel instead of trying to get through to a human to cancel
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Ben Saunders
(@BSaundersSport) reported
Lol. Made a complaint to @virginmedia via email. They've responded with an absolute word salad via letter. Not email.
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gez
(@gezjb) reported
@virginmedia The router is in the same place as the last one we had so it’s clearly your router is inadequate- I presume we have the option to terminate the contract given that we are paying for something that is not fit for purpose ?
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Herr FluffenKrap
(@HerrFluffenkrap) reported
@Blazerunner2049 @virginmedia I just told them to come and collect it if they wanted it back. They didn't. No problem.