Virgin Media Outage Report in Wednesbury, Sandwell, England
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The latest reports from users having issues in Wednesbury come from postal codes WS10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wednesbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wednesbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Wednesbury, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Bilston, Oldbury, Walsall, Sutton Coldfield, Dudley, Burntwood, Rowley Regis, Wolverhampton, Wednesbury, Cradley Heath, West Bromwich, Brierley Hill, Solihull and Smethwick.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Bilston |
Internet | |
| Oldbury |
Total Blackout | |
| Oldbury |
Total Blackout | |
| Birmingham |
Internet | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wednesbury, England
Latest outage, problems and issue reports in Wednesbury and nearby locations:
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Richard hartill
(@Kingsprink) reported
from
Dudley, England
@virginmedia good evening, after spending the last two night trying to call and being cut off now twice at the 1 hour 45 mins point. How on earth do I cancel my premier sports 🤬🤬🤬🤬
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Meganaimee
(@MeganAimee12) reported
from
Birmingham, England
@virginmedia your customer service is awful! I’ve been trying to contact since 9am this morning no internet access and I have a child I need to home school from a laptop! Customers for many years and we get no where! AWFUL SERVICE
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Matthew Weaver
(@MattWeav7) reported
from
Halesowen, England
@virginmedia so struggling with WiFi signal dropping out again, fixed couple of days ago via automated check. Now can’t get through on phone how am I supposed to get WiFi working again?
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Meganaimee
(@MeganAimee12) reported
from
Birmingham, England
@virginmedia Would be helpful if someone replied or answered the phone! I’ve been trying to contact all day from 9am I have no internet in my house and only channel 4 is working! Can somebody contact me instead of is having to contact you and not getting through or the phone put down on us!!!
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Richie 11 Batch
(@RichieZuLuBatch) reported
from
Birmingham, England
@virginmedia I want it for free it’s not my fault I pay for a service £36 already
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Samantha
(@Sammykins9486) reported
from
Birmingham, England
@virginmedia I suddenly can’t get through to the contact number 0345 454 1111 - why? I rang this multiple times last week but now it is not even ringing. I need to speak about a technical issue which is still not resolved
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Meganaimee
(@MeganAimee12) reported
from
Birmingham, England
@virginmedia I’ve done all this! Still nothing stop making people go on the website when the issue is more! I need somebody to contact me ASAP
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Stu
(@matchstickman74) reported
from
Wednesfield, England
Its derby day and virgin media is down in my area f#$k#$g typical. Estimated fix time 4 bloody pm 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬
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Phil Campbell
(@PhilCampbell_) reported
from
Willenhall, England
@virginmedia Trying to change my address for my services as I've now already moved and can never get through to you. And your site aparently says I'm supposed to pay £20 for the privilege of this **** service!???
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Mark Baldwin
(@mark_xc) reported
from
Solihull, England
@virginmedia why are you not supporting key workers through these challenging times? Both my wife & I are key workers supporting the NHS & the food industry from home yet you fail to fix our Broadband issues for 3 wks. We can’t work. You just fob us off @piersmorgan @BorisJohnson
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Mohammed Sajad
(@mosajad) reported
from
Birmingham, England
@virginmedia You all chat rubbish. You don't mean anything you say. Your fake apologies has not resolved the issue. You owe us £103.09 whici is our money and now compensation for the 5 months and chasing you made us do.
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RosieGee
(@pixiero79) reported
from
Solihull, England
@virginmedia Trying to work from home with an internet connection regularly dropping out is a nightmare. This is an ongoing problem yet no service fault in my area. I am paying for a service I am not consistently receiving. Been a customer for many years but thinking of moving...
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Richie 11 Batch
(@RichieZuLuBatch) reported
from
Birmingham, England
@JasonLanns @virginmedia That’s wat I’m doing moving it I pay for a service u goto sort it Reiss laptop cutting off
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Mercedes Hodson 👩🏼
(@mercede72928186) reported
from
Wednesfield, England
@virginmedia Saying no issue but clearly there is
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Phil Campbell
(@PhilCampbell_) reported
from
Willenhall, England
If you want good Internet NEVER go with @virginmedia as if you ever have an issue, (you will)....you'll never get hold of them to fix it anything and they'll happily take your money. ******* scammers! #virginmedia #
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Jason Timmins
(@saneorinsane) reported
from
Brownhills, England
@virginmedia Thanks but that never works. ~15 years ago someone in our little cul-de-sac objected to VM digging the road so it's not here. How do I get VM to try again?
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Mark Baldwin
(@mark_xc) reported
from
Solihull, England
@virginmedia why are not supporting key workers through these challenging times? Both my wife and I are key workers supporting the NHS & the food industry from home yet you fail to fix our Broadband issues for 3 weeks. We can’t work. @piersmorgan @BorisJohnson
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Ben Franklin.
(@benavfcfranklin) reported
from
Dudley, England
@virginmedia There is no issue that I can see. I’ve checked each time it has happened.
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Stu
(@matchstickman74) reported
from
Wednesfield, England
@virginmedia Yes checked, problem in my area, estimating fix time 4pm
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Stu Parry
(@Wolvostu) reported
from
Dudley, England
@virginmedia absolutely awful customer service,no internet since Wed,promised by an engineer a new router would be delivered today,rang again this morning given a tracking num for Yodel,rang yodel they know nothing,spoke again to a Virgin assistant,absolutely no empathy even
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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StaceyK
(@StaceyKingers) reported
@virginmedia Can someone help?
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Chart Capital
(@chart_capital) reported
@virginmedia Surely that should have been mentioned when we input our postcode to check whether we can get Virgin? And before we decided to move internet providers? And that still doesn’t answer the non-existent customer support issues. Incompetence on every level.
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Zeb Nash
(@zebadee1985) reported
@virginmedia No it doesn't, it says great signal, where the tests I've done show speeds of 108 in the room where the modem is located then 9.8 where the blackspots are.....that's a massive drop!!
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Andy Pilkington
(@Andy_Pilkington) reported
@virginmedia Part 2 - every staff member we have spoken to has been rude and totally unhelpful and I have never experienced worst customer service before. I now want to log a complaint
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gill b
(@gill_b14) reported
@virginmedia Hi I it’s been going on for ages. Have tried everything on the app and virgin connect app. When resigning contract was told about wfif booster and retentions put me though to technical support to discuss . Left in chat for over 4 hours and no contact back from them
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PETER CURTIS
(@PETERCU60808628) reported
@virginmedia Hi - i signed up to the Big Oooomph back in SEP and one of the incentives was to receive a pair of B&O headphones - these have never arrived, despite receiving mails to suggest they were on the way.. I asked for support with this, but don’t get anything
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Chart Capital
(@chart_capital) reported
@virginmedia And, how would I get access to your ‘internal’ system to check? It appears you’re getting customers signed up on the promise they can receive virgin, and once signed up, telling them further work is needed. I’d say that’s selling a service you know you can’t fulfil!
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Rohan
(@ghose_rohan) reported
@virginmedia I went through this process yest (& again now). Your IVR system ran some tests and said to check my router was plugged in (which it is!) It asked me to book in an engineer visit (earliest: 6 Jan). It‘s resolved quicker & cheaper for you if your tech support called me ASAP!
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Andy Pilkington
(@Andy_Pilkington) reported
@virginmedia 4 days without internet & TV so far. THREE unsuccessful engineers to my house ! I’ve called your customer services over 6 times and they can’t tell me when it will be fixed ! Apparently construction is required at my property ! I’m working from home, Tier 3 ! #media
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Zeb Nash
(@zebadee1985) reported
@virginmedia No the connect app says that my speeds are great! But checking the speeds through another app, they drop about 90% in certain areas!! It's really bad......I've been trying to get through to someone for days now!!