Virgin Media Outage Report in Wednesbury, Sandwell, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Wednesbury come from postal codes WS10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wednesbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wednesbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 04: Problems at Virgin Media
Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Wednesbury, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, West Bromwich, Bilston, Oldbury, Walsall, Wolverhampton, Dudley, Lichfield, Solihull, Sutton Coldfield, Burntwood, Rowley Regis, Wednesbury, Cradley Heath and Brierley Hill.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wednesbury, England
Latest outage, problems and issue reports in Wednesbury and nearby locations:
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Old and Gold
(@Joninwhite) reported
from
Wolverhampton, England
@wickwarwolf @btsport One hour and a half wait on the phone today to cancel sports package on Virgin Media. If I want to add it back on it would take 2 minutes online. #virginmedia
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Louis @ MyBusyMind
(@ManStickCar) reported
from
Birmingham, England
@VirginMobile @virginmedia proved to me that they don’t do customer service. We waited a month for a phone sent to a wrong address, & then had to collect it ourselves. We also proved the phone had a fault from the start, but now we’ve been told to claim on insurance and pay £125!
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Chris
(@ChrisPresslie) reported
from
Wednesfield, England
If im hard wired and im port forwarding it should ******* work phoned up only to be told "oh we can't help with port forwarding" @virginmedia
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Carol Herbert
(@violah31) reported
from
Birmingham, England
@virginmedia has terrible customer service. I’ve spoken to 3 people and still can’t leave #cancelation #held_hostage 😡
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Chris
(@ChrisPresslie) reported
from
Wednesfield, England
Ive im hard wired and im port forwarding it should ******* work phoned up only to be told "oh we can't help with port forwarding" @virginmedia
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Karen Tomalin
(@BigBraLady) reported
from
Dudley, England
Intermittent broadband, no phone line and unable to log into the @virginmedia on line account as we don’t exist. Puts the tin lid on A completely crap day.
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Samantha 🏴
(@Samyg1) reported
from
Dudley, England
@virginmedia Yes it’s valid and in use as I’ve been using on my mobile phone. The issue I had was because I needed to access on laptop and couldn’t remember password
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Andrew Evans
(@evansaviography) reported
from
Solihull, England
@virginmedia @siandsal Well here in Solihull 120miles north no one on Virgin has a mobile signal either!!!
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Claire B 🙌🙌
(@KittykatClaire) reported
from
Willenhall, England
Oh No my internet isn't working and I only have a bit off data left. thank you @virginmedia its probably the worst time for you to break when we all have to stay in..
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Mat 🏳️🌈
(@EgglestonMathew) reported
from
Birmingham, England
@virginmedia That’s says no known issues. So I think there’s an issue with that too. Broadband doesn’t appear on any searches it’s like it’s disappeared . There’s an engineer coming tomorrow
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Carol Herbert
(@violah31) reported
from
Birmingham, England
@virginmedia I’ve been trying to tell @virginmedia but the process is so complicated I was losing the will to live. Staff #rude and #persistent
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Andrew Horton
(@villandrew) reported
from
Solihull, England
@virginmedia Your customer service is always shite
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Caitlin Wilson
(@Caitlin__Wilson) reported
from
Birmingham, England
@virginmedia is actually the worst. Imagine paying money for WiFi which goes off multiple times a day and is slow even when it’s running well🥴
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Phil Tonks
(@PhilTonks2) reported
from
Dudley, England
@alexfenlon @TalkTalk @virginmedia I sincerely hope you don't end up with a fault. I was with @TalkTalk for many years until a fault last year. Quite honestly the worst company of any description I have ever dealt with. Totally failed to resolve, now much happier on @virginmedia
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John McKeon
(@goingabitgrey) reported
from
Birmingham, England
@brumcyclist It’s a good haggling tool when trying to get the price down with virgin media
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Lysander
(@Lysander_16) reported
from
Wednesfield, England
@virginmedia For now everything seems to be okay. Just frustrating when you're trying to stream and the internet does down for 7 hours.
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Simon Banks 🦁
(@sjbanks47) reported
from
Brownhills, England
@virginmedia once again your online service status tells me there are no known issues in our area. I call to report I still have the intermittent fault I have had for over a week and told there is a fault in the area which may not be fixed until 12th March.
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Vadic Hoszko
(@VHoszko) reported
from
Dudley, England
Country being on lockdown....no problem, in the garden tending to the fruit and Veg, keeping safe and isolating....no problem, going shopping for my dad who’s 93....no problem, not being able to watch Netflix because Virgin media is ****..big problem @virginmedia @richardbranson
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Phil Tonks
(@PhilTonks2) reported
from
Dudley, England
@alexfenlon @TalkTalk @virginmedia If they mess me about, I'll simply move. I was lied to, ignored and never resolved with @TalkTalk - and they have the cheek to send me rubbish about how they "miss" me. Try doing anything with 0.3mbs.
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Rich Pemberton
(@rich_pemberton) reported
from
Solihull, England
@virginmedia land line and internet is fine however we have 2 mobile phones and neither can make a call can you confirm if there is an issue as there is no answer from the call centre
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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stacey yeo
(@snd80) reported
@virginmedia Hi, the appointment is for cable replacement but I’ve been told by customer service that you don’t carry cable longer than 16meters and it’s going to take over a month for a longer one to be available bearing in mind I haven’t had internet already for a month with 3 children 👎🏼
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Sue Keen
(@suekeen7) reported
@virginmedia here we go again, installed the hub 5 as per the instructions now no internet no phone. After 2.5 hours finally get through to a person in India and he says it will take 24 hours to be repaired. Absolutely shocking service!!!
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When Bite
(@WhenBite2020) reported
@virginmedia Can you explain why @virginmedia ? Or is the reason greed, so you don't want to? Also how do I challenge this policy, as seems discriminatory to your previous customers. Alternatively let the value be account credit against a new customer setup and we can move on.
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凯特 - Cat Goscovitch
(@catgoscovitch) reported
Appalling customer service from @virginmedia
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rheia 🖤
(@rheiadowns) reported
@virginmedia Bun that. Can never talk to a human. Having my pants down every month for basic service
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Micky Richards
(@mickyrichards27) reported
@virginmedia Done all of the help section. Been on phone twice before... I'm ot paying more than I already am for "better wifi" when I was told it would be suitable for my small terraced house...
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Knitting & Knotting, Stabbing & Science
(@KrochetxKorner) reported
@virginmedia would just like to praise the engineer who came today and fixed our box. He was on time, polite and was done within 10 minutes. He rung to keep us updated on how long he would be, and then when he was on his way. Fantastic service 👏
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🔰 Brooks 🔰
(@AntonBrooksAMB) reported
from
Merton, England
@virginmedia Why is it taking so long for an engineer to genuinely fix the issue?
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deadwiggz101 🗿
(@RicardoSeb101) reported
@virginmedia this is unacceptable, I've had no issues until now. On Saturday I was told by a moron in your employ that the fees would be waived as it's not our mistake. Half an hour later I get a hefty bill. Now I'm being told that it's our fault.
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🤍🇺🇦💚🇺🇦💜
(@ArcherStormFox) reported
@virginmedia @HelenRuggles3 We've been waiting 90mins on your message service to talk to someone about closing our account! We're moving to a place that doesn't have Virgin and can't have it set up either. Please can you give us the information on how to do this??