Virgin Media Outage Report in Wednesbury, Sandwell, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wednesbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wednesbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Wednesbury, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Burntwood, Oldbury, Willenhall, Dudley, Kingswinford, Wolverhampton, West Bromwich, Smethwick, Walsall, Sutton Coldfield, Kidderminster, Lichfield, Brierley Hill and Stourbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
TV | |
| Burntwood |
Wi-fi | |
| Oldbury |
Internet | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wednesbury, England
Latest outage, problems and issue reports in Wednesbury and nearby locations:
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Ben Gorman
(@bjwgorman) reported
from
Solihull, England
@virginmedia Always but it makes no difference. There have been issues where I live since the start of lockdown. I have made a complaint but it’s gone no where.
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Vicky Bloor
(@VickyBloor2) reported
from
Walsall Wood, England
@virginmedia any updates on internet connection in the Midlands 5 hours down now 😡
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia Internet down yet again!!!!! Awful customer service yet again!!!
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Steve
(@docsjmann) reported
from
Dudley, England
@virginmedia rubbish customer service. How can you email them. When they don’t provide with the internet to email them about their problems.
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Neil Churchard
(@Neil_Churchard) reported
from
Solihull, England
Wow just had the worst customer service from @virginmedia can’t say I’ll be staying a loyal customer at this rate 😤
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Alex Lowe
(@alexlowe95) reported
from
Birmingham, England
@virginmedia I’m trying to watch virgin tv through Firefox on my Amazon fire stick, but I keep getting an error message ‘sign in failed’ although it doesn’t even give me the option to enter an email address to attempt to sign in?
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Skuly
(@SkulyMusic) reported
from
Aldridge, England
@virginmedia The worst customer service in History gotta be seen to be believed
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Matt Smith
(@MattyladKRO) reported
from
Birmingham, England
@virginmedia That service is useless it makes up things that isn’t the question I ask
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Matt Smith
(@MattyladKRO) reported
from
Birmingham, England
@virginmedia I hung on for 45 mins then you hung up ....disgusting customer service tell me why I shouldn’t just cancel and go elsewhere after suing you for breach of contract
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edowards
(@AnnaavfcEdwards) reported
from
Birmingham, England
@virginmedia Still no help for her she’s now back at work tomorrow and not home till 6.30 pm just not good enough !!
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Omar Qureshi
(@omarqureshi) reported
from
Birmingham, England
@Mattplaysgames7 @virginmedia Looks like the Erdington area is down
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Ritz
(@RitzNarshi) reported
from
Lichfield, England
Watching @virginmedia engineers install cabling to a property opposite. Residents moved in yesterday. They’re not in, nor is their neighbour. Didn’t stop the engineers lifting the neighbour’s lawn to drill and feed through cabling. Terrible.
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Tracey Simkins
(@simkins_tracey) reported
from
Halesowen, England
@virginmedia I am a new customer who was supposed to be installed yesterday, only to be told that they couldn’t do the job. I am now without any TV and broadband unable to work due to this.I am left without any contact & waiting for another he for c/services to answer!! 😡 Help!
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Jeff Roach
(@roachie1969) reported
from
Solihull, England
@virginmedia what are the customer service hours at the moment?
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Skuly
(@SkulyMusic) reported
from
Aldridge, England
@virginmedia Yes we have done every trouble shooting piece of advice under the sun
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DF
(@fantom_dave) reported
from
Dudley, England
@virginmedia The broadband has been off two or three times today again and is off at the moment. I’m sick of this now as both myself and the wife work from home. I’m currently looking at cancelling and alternate providers. The service was fine until Wednesday last week when you did an update
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victoria nicholson
(@bicovico) reported
from
Solihull, England
@virginmedia I pay £22 for sky sports - asked for it to be removed and the price has only gone down £13 . How is that right, fair or legal ?
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DF
(@fantom_dave) reported
from
Dudley, England
@virginmedia shocking service and support this weekend in the Dudley area. Service constantly down and getting fobbed of by call Center staff asking to reset routers saying it will all work? Now no ones picking up in fact you just keep cut people off and no options to complain?
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edowards
(@AnnaavfcEdwards) reported
from
Birmingham, England
No sound on my TV for 4 days, tried all the usual re boots and resets, countless calls to virgin on hold for over an hr only to be cut off, am now waiting for a callback off them that probably won’t come, disgraceful service,can anyone help @virginmedia
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John Stanton
(@Stanton_J) reported
from
Solihull, England
@virginmedia help required, #customerexperience #badcustomerservice waiting for a call back since 1pm yesterday, Six times complained about the issue in last year each time told it will be sorted and it isn’t.... Do you want this customer or do you want to lose another to @skytv
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Iain Olvanhill
(@Ollieee1) reported
@virginmedia I’ve been told by your customer service team I can’t cancel as I’m in contract. But due to the price rise, about 11% I don’t think this is correct. Currently getting download speeds of 4mb, intermittent service I can’t say it’s worth an extra 11%
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sean kelly
(@geordie1kenobi) reported
@virginmedia My broadband signal is terrible in my house I have phoned a few weeks ago the assistant talked me through some things. I also have the boosters off you but the signal in my room is awful
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John Bhoy Walton
(@walton_bhoy) reported
@virginmedia what do I need to do to get my equipment checked out I have no WiFi. I have been in contact numerous times I have called, I have twitted , text everything I am expected to work from home. I will cancel the payment.
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Laura Cope
(@lauramarycope) reported
@virginmedia Awful service, awful connection...just awful!
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Bannockburn Truth
(@BanockburnTruth) reported
@Rab_Dickson1 @virginmedia I spent 17 days in a row with that crap from VM. Then my wife got through to the 'threatening to cancel the service' dept, got to speak to a human being within ten mins., & an engineer was out next day.
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Theoriginalkyla
(@theoriginalkyla) reported
@virginmedia The most reliable WiFi is bullshit. Cuts in and out all day and I’ve got a a booster. Worst internet ever!!!
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walle
(@paulwalle) reported
@virginmedia Had issues for over 6 weeks still to not been resolved!!!
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John Valentine
(@jonvalentine72) reported
@virginmedia The virgin media customer service help process sounds like the start of @ToHitchhikers I’ll probably find help at the bottom of a locked filing cabinet. Just need to keep an eye out for the leopard 😠
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Yoshida Kenshin
(@yoshida_kenshin) reported
@virginmedia I said I had 3 days of total loss of service. It should have kicked in. It didn’t. I complained. It’s not been resolved. Customer service here is a joke. And please explain to me what Education given means in context of a resolution?
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someone random
(@SteveBreave) reported
@Bonnerart7215 @virginmedia Wouldn't waste your time trying to get them to help mate. They're not running a company at present. They just have a few people on social media pointing you to options that don't work.