Virgin Media Outage Report in Wednesbury, Sandwell, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wednesbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wednesbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 12: Problems at Virgin Media
Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Wednesbury, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Walsall, Rowley Regis, West Bromwich, Dudley, Stourbridge, Oldbury, Burntwood, Wolverhampton, Brierley Hill, Bilston, Lichfield, Solihull, Sutton Coldfield and Wednesbury.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Walsall |
Total Blackout | |
| Birmingham |
Total Blackout | |
| Birmingham |
Internet | |
| Rowley Regis |
Internet | |
| Birmingham |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wednesbury, England
Latest outage, problems and issue reports in Wednesbury and nearby locations:
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Dicky Dodd
(@DickyDodd) reported
from
Wolverhampton, England
So I've been on hold to @virginmedia Customer retentions for 17 minutes... Unreal.
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Dicky Dodd
(@DickyDodd) reported
from
Wolverhampton, England
@virginmedia You seem to find it very easy to let go a loyal customer of 23 years. You won't be that sad.
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Mike Hamer
(@Plumberguyuk) reported
from
Birmingham, England
@virginmedia I don't think much will happen given virgin's track record but on the plus side you've given lots of material for my delegates on next Saturdays Customer Service module.
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Dicky Dodd
(@DickyDodd) reported
from
Wolverhampton, England
Now holding for 20 minutes @virginmedia Customer retention department obviously trying a different tactic to keep me as a customer I've been with this company since 1997 and this how I have to be treated.
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W. J. Thirsk-Gaskill
(@wthirskgaskill) reported
from
Birmingham, England
@virginmedia Please concentrate on getting up the noses of broadband customers, and stop running shit trains, and suing the NHS for money that was never yours in the first place.
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Howard Martin
(@HJMKent) reported
from
Kidderminster, England
@virginmedia Yes but I just tells me there are no problems. It did the same thing a few weeks ago but stopped when I held wifi button down - it's now constantly flashing & that wont stop it & web site says in normal operating all green lights should be off.
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Nathan Lloyd
(@Wolvesblogger) reported
from
Wolverhampton, England
@virginmedia Cheers for the top. Yes, tv & broadband services issues with an estimated fix time of 23:55. I may have to crack open the Scrabble & the candles. Now I know how people felt in the black outs during the war!
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Nathan Lloyd
(@Wolvesblogger) reported
from
Wolverhampton, England
@virginmedia Intermittent problem. It’s back on & then it’s gone again. Very frustrating.
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Georgie Colley
(@GeorgieMaley) reported
from
Kidderminster, England
Why can’t media providers just get into the 21st century and make it easier for households, by having contracts based on a joint accounts. That way, both home owners can call up about any problems! Data protection my arse @virginmedia @SkyUK
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Terry Sankey
(@terrysankey) reported
from
Wolverhampton, England
@SimonADouglas @virginmedia We have the occasional internet problem but since the last announced 'update' the hub seems to be resetting itself. Doesn't matter to the 'wired' machines but obviously disconnects the WiFi! Irritating as the restart times are long and inputting the names/password is a pain 🙄
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Simon Pugh
(@simonpunch) reported
from
Wolverhampton, England
@virginmedia just had the call ended by your overseas call centre not the greatest service in the world!!
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Mike Hamer
(@Plumberguyuk) reported
from
Birmingham, England
Virgin Media should be reported to the advertising standards, for lies, what a total load of crap, try getting your customer service telling the truth for a start .
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Mike Hamer
(@Plumberguyuk) reported
from
Birmingham, England
@virginmedia Just had a look at what you've sent, you lot are a real joke, you screw up and then push customer to do all the work and hope they give up, I surggest you find another job far as possible form customers,
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Darran Attwell
(@DarranAttwell) reported
from
Dudley, England
@virginmedia can someone help me with a bill... I’ve been charged twice for the same bill both times overcharged. And I’m struggling over the phone.. can someone please DM me please
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Mitesh Parmar
(@Mitz__P) reported
from
Solihull, England
@virginmedia do you have broadband issues in #Solihull as the service appears to have gone down. According to your service status page tho there aren't any issues 🤔 I beg to differ!
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Samantha
(@Sammykins9486) reported
from
Birmingham, England
@virginmedia It’s media. I have sent off the details to change account holder name and heard nothing back it has been over 2 weeks, can’t get anywhere when i contact your call centre. I need a change to our services and need support with this
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Andrew Anthony
(@andrewanthony83) reported
from
Codsall, England
@SuperfastStaffs please let @virginmedia lay their cables in #Bilbrook and #Codsall we need proper #fibre broadband. We are being left behind with the copper solution that @WeAreOpenreach leave us with and it’s getting worse! @south_staffs @GavinWilliamson @StaffordshireCC
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Bill Bishop
(@ArcanumDesign) reported
from
Halesowen, England
@virginmedia Tom, I already have, and they refused to match the same cost when the introductory offer finishes. You are still over charging me £125 p.a. for being an existing customer. Please have a UK customer manager contact me
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sammy♥
(@SammyLouisee_) reported
from
Wolverhampton, England
So after having problems with @virginmedia mobile decided to join @ThreeUK let’s hope this is a better network 🙌🏻
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Dicky Dodd
(@DickyDodd) reported
from
Trysull, England
@virginmedia media retentions and I got cut off and no call back. Ambismal customer service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dan Biddle📝
(@DanBiddle) reported
@mrsimonwaldron @virginmedia Yeah - the hub's been ok for a couple of years, but recently (kids off school) its signal has been tragic.
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James
(@jamsum007) reported
@virginmedia I was being transferred to customer relations to take a look. With all due respect I will not relive the whole experience again now. If you would like to restore any faith get someone to look at a chat that started with Terri the triage at 9:07am and went to Shailani at 9:33am
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Neil Moore
(@icthead) reported
@virginmedia Why are you so unwilling to respond to my problem. I don't need a forum, I just need an engineer to sort out my noiosy line. Shouldn't be that difficult. You yourselves have phoned me up (to try and sell me something) then hung up because of the poor line quality. A clue surely?
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Iain Thomson
(@ithomso) reported
@virginmedia this applies to you and other companies. Using "covid has closed our call centres" is no longer an excuse for stupid wait times when we've been like this for 9 months.
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Ben Dawson
(@awesomedawson1_) reported
Please if you are considering signing up to @virginmedia take my advice do not. Piss poor service and even poorer customer service. Thankfully we can cancel our contract due to a price increase!
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James
(@jamsum007) reported
@virginmedia I thought as much. You can, if as a company your wanted to, but as a process you have decided not to. MH show some real customer service. Don't stick to a process that is not customer centric. Go on impress me...
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Wirgin Nedia
(@X49841880) reported
@amitrnout @virginmedia Absolutely. This is exactly what you’re expected to do. Remember, in the eyes of #virginmedia and @libertyglobal you are a #slave and not a customer. This is why customer service is nonexistent there, slaves aren’t allowed to complain or expect anything. You earn it, they take it
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James
(@jamsum007) reported
@virginmedia Stop me contacting Rachael Barrass and raising a complaint that will cost Virgin more than you doing the right thing.
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Ali San 🪐
(@TheSanPlanet) reported
@virginmedia the customer service has been abhorrent to say the least, let alone how difficult it is to chase up on appointments. Nothing shows up on the app even though its logged on the system that its meant for 8am-1pm. Is there anything that you can do bc your phone lines are unacceptable
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Marina Thompson
(@mincha2010) reported
@virginmedia Hurrah , spoke to a lovely person, 5 mins issues sorted. The generic email so poorly written with incorrect info caused all the problems. Suggestion, review your emails.....they are causing a lot of your call volume!