Virgin Media Outage Report in Wednesbury, Sandwell, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Wednesbury come from postal codes WS10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wednesbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wednesbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 14: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Wednesbury, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Dudley, Wednesbury, Bilston, Solihull, Lichfield, Smethwick, Cannock, Wolverhampton, West Bromwich, Walsall, Willenhall, Rowley Regis and Halesowen.
| City | Problem Type | Report Time |
|---|---|---|
 Oldbury |
Total Blackout | |
| Birmingham |
Internet | |
| Oldbury |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wednesbury, England
Latest outage, problems and issue reports in Wednesbury and nearby locations:
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Stu Parry
(@Wolvostu) reported
from
Dudley, England
@virginmedia absolutely awful customer service,no internet since Wed,promised by an engineer a new router would be delivered today,rang again this morning given a tracking num for Yodel,rang yodel they know nothing,spoke again to a Virgin assistant,absolutely no empathy even
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia Had probs for 8 weeks trying to get engineer out! Still taking £96 a month though Poor internet speed Wifi isn't working Spent 3hrs on phone Sat Currently on hold (3rd time today) cut off twice! On demand stopped working
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Richie 11 Batch
(@RichieZuLuBatch) reported
from
Birmingham, England
@JasonLanns @virginmedia That’s wat I’m doing moving it I pay for a service u goto sort it Reiss laptop cutting off
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Martin Clarke
(@MartinClarke165) reported
from
Birmingham, England
@virginmedia EVERY DAY my wifi drops. Morning and again in afternoon. My son is online with his teacher and my wife is online on calls. Thanks for the letter of price increase for rubbish service! SORT THIS OUT!#poorcustomerservice #virginmediadown #TeachingOnline
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Mark Baldwin
(@mark_xc) reported
from
Solihull, England
@virginmedia your service is worse than ever, no wifi for a week and all you keep saying is it is very complicated and your engineers are trying to fix it
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Brett Ellis
(@brettellis1982) reported
from
Birmingham, England
@virginmedia have the virgin connect app.... however it will not let me sign in. Have changed password etc and it still says ‘wrong username or password’. Driving me mad!
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James Rogers
(@JWRogers82) reported
from
Perton, England
@virginmedia trying to get in contact with customer service about renewing my account
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Mark Baldwin
(@mark_xc) reported
from
Solihull, England
@virginmedia It says no known issues but there is one as it is exactly the same problem we have had for a week. We were promised it would be fixed by 09:00 today
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Dawnie
(@Dawn08503854) reported
from
Wednesfield, England
@virginmedia my TV has been off since 4pm no picture but sound can get tv guide etc on no problems. done all the usual restart check leads and can't get it back on.
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
Had poor internet for months cut off 90% of the time on hold for hours now a 8.5% price increase @virginmedia
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Brett Ellis
(@brettellis1982) reported
from
Birmingham, England
@virginmedia I am signed in on the web and on my virgin app. Will not let me sign in to the connect app
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Tomexh
(@tomexh1) reported
from
Birmingham, England
@bt_uk worst mistake I made and I am locked in for 2 years, there is no doubt Virginmedia can not be beaten in Birmingham, please let me go back
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Mark Baldwin
(@mark_xc) reported
from
Solihull, England
@virginmedia Promised this would be fixed by 09:00 but it is still broken. Been over a week now.
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Martin Clarke
(@MartinClarke165) reported
from
Birmingham, England
@virginmedia The text the number you provided has just put me in a loop of BOT replies and still no help from a real person Rubbish #poorcustomerservice #broadband #virginmediadown
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Amy
(@amy_brunny) reported
from
Birmingham, England
@virginmedia your mobile customer service is ****!
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Martin Clarke
(@MartinClarke165) reported
from
Birmingham, England
@virginmedia Nothing reported. I have a hub 4 your msg says can’t run test on this hub. My service goes down EVERY DAY. I’m fed up with Virgin. Take my money and offer rubbish device.
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Samantha
(@Sammykins9486) reported
from
Birmingham, England
@virginmedia how can i access online chat? Unhappy with a few things , and trying to get through to you over the phone is never a good result, have better service on the online chat service
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Griff
(@GriffPlays) reported
from
Birmingham, England
Streams delayed due to @virginmedia being absolute dog ****.
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..."Then They Fight You"...
(@SunnyBTC) reported
from
Birmingham, England
Anyone else been having internet connectivity issues all day? I'm with virgin media
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Lee
(@leerusson86) reported
from
West Bromwich, England
@Lindyloo1971 @virginmedia And when u try to call customer services to discuss the rise in bill price Ur on hold for over an hour and still no joy
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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oluseyi dada
(@oluseyidada) reported
@virginmedia please help sort billing issues. Phone calls and complaints not helping. Frustrating.
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Eva Birdthistle
(@evabirdthistle) reported
@mothermacspub @virginmedia The 83 included VAT, but looking at the bill online, they charged us for end of December to end January when we had no service at all because of the move. They said they wouldn't charge us...
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Andy Lowin
(@twosneverlose) reported
@virginmedia on to day 6 of not being able to talk to someone in your customer service team about my contact coming to an end. 45 mins on hold and then cut off. Must be 20 times now. Any other way to get through? #frustrated
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Ismael Florit
(@ismaelflorit) reported
Waiting 40 minutes on the phone to cheekily be asked: "Why have you not called us for 2 years? We could have made that package cheaper all this time" (Allegedly £47 to £25). This @virginmedia, is how you make sure I never return - you'll gladly rip us off until we realise so.
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Alex
(@lightsofroy) reported
@virginmedia Your organisation has got to have some of the worst customer service I have ever experienced. No webchat facility. Tried to call, placed on hold for 45 mins and then disconnected. Tried to go to social media, can’t do anything and directed to text. Tried to text and have been 1/2
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🎭🏴not-so essential worker
(@Djfoldy69) reported
@virginmedia I've tried phoning, email, online chat even your WhatsApp service. Seems like I'm being avoided as I want to change my services. If I don't get contacted soon I'll be leaving to go with @skytv 1/2
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Joe
(@JZA_RZA) reported
@virginmedia Somebody rang to discuss my package. When I said I wanted to discuss my package, I told them I wanted to cancel my tv and go broadband only they told me they couldn’t assist me. Seems as though you only want to talk when you can get more money out of people.
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inF Embo
(@AyyEmbo) reported
@virginmedia I understand but how is this going to be resolved? The hub is clearly not working. And as for the ips. They are suppose to be dynamic but because you don't release it is static. I can have the ip for up to maybe 8 months without it changing
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Darren Matthews
(@darren_d_k) reported
@virginmedia What contact link? All I want to do is cancel my services now my contract has ended. It shouldn't be difficult but apparently making it easy for customers to do that is. It's now 22 hours since I was transferred to the customer relations team
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Eva Birdthistle
(@evabirdthistle) reported
@thesilvervoice @virginmedia Seemingly they charged us for end of December to end January when we had no service at all because of the move. They said they wouldn't charge us, still on hold waiting to talk to someone. Tra la la <- loosing it