Virgin Media Outage Report in Wednesbury, Sandwell, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Wednesbury come from postal codes WS10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wednesbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wednesbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 20: Problems at Virgin Media
Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Wednesbury, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Walsall, Oldbury, Wolverhampton, Wednesbury, Burntwood, West Bromwich, Dudley, Bilston, Solihull, Lichfield, Smethwick, Cannock, Willenhall and Rowley Regis.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Walsall |
Internet | |
| Oldbury |
Wi-fi | |
| Oldbury |
Total Blackout | |
| Birmingham |
Internet | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wednesbury, England
Latest outage, problems and issue reports in Wednesbury and nearby locations:
-
..."Then They Fight You"...
(@SunnyBTC) reported
from
Birmingham, England
Anyone else been having internet connectivity issues all day? I'm with virgin media
-
Griff
(@GriffPlays) reported
from
Birmingham, England
Streams delayed due to @virginmedia being absolute dog ****.
-
Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia Had probs for 8 weeks trying to get engineer out! Still taking £96 a month though Poor internet speed Wifi isn't working Spent 3hrs on phone Sat Currently on hold (3rd time today) cut off twice! On demand stopped working
-
Brett Ellis
(@brettellis1982) reported
from
Birmingham, England
@virginmedia I am signed in on the web and on my virgin app. Will not let me sign in to the connect app
-
Shaun Reeves
(@shaunreeves) reported
from
Fradley and Streethay, England
@virginmedia It appears to have been resolved. However it is rather alarming to hear members of our village had been told by your customer service team “the earliest fix would be 6th Jan 2021”.
-
James Rogers
(@JWRogers82) reported
from
Perton, England
@virginmedia trying to get in contact with customer service about renewing my account
-
Jean Thierry
(@MutliRaceMan) reported
from
Birmingham, England
@keith_bloke @virginmedia CS agent hung up on you? The only justification for that is if you used bad language. Otherwise they should be attempting to resolve the issue for you. Is this for your Dad? Mobile providers are universally poor. They consider themselves never in the wrong. I’m with @EE also poor
-
Amy
(@amy_brunny) reported
from
Birmingham, England
@virginmedia your mobile customer service is ****!
-
Samantha
(@Sammykins9486) reported
from
Birmingham, England
@virginmedia how can i access online chat? Unhappy with a few things , and trying to get through to you over the phone is never a good result, have better service on the online chat service
-
Mark Baldwin
(@mark_xc) reported
from
Solihull, England
@virginmedia your service is worse than ever, no wifi for a week and all you keep saying is it is very complicated and your engineers are trying to fix it
-
Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia wifi down yet again B37 area 1 hour on hold cut off again!
-
Shaun Reeves
(@shaunreeves) reported
from
Fradley and Streethay, England
@virginmedia Lichfield area having problems. I’ve gone from 600mbps this morning to less than a meg. According to online no know issues. Connect app and your online diagnostic tool doesn’t support Hub4 so can even test that way. Done a rest of hub. Nothing. Help!
-
Dawnie
(@Dawn08503854) reported
from
Wednesfield, England
@virginmedia my TV has been off since 4pm no picture but sound can get tv guide etc on no problems. done all the usual restart check leads and can't get it back on.
-
Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
Had poor internet for months cut off 90% of the time on hold for hours now a 8.5% price increase @virginmedia
-
Brett Ellis
(@brettellis1982) reported
from
Birmingham, England
@virginmedia have the virgin connect app.... however it will not let me sign in. Have changed password etc and it still says ‘wrong username or password’. Driving me mad!
-
Alex Bann
(@alex_bann) reported
from
Birmingham, England
@virginmedia New V6 box (less than a month old) alternates between flashing red & white lights. Tried to reset using your help guide - still not working. How do I sort this out? #childreninthehouse
-
Martin Clarke
(@MartinClarke165) reported
from
Birmingham, England
@virginmedia EVERY DAY my wifi drops. Morning and again in afternoon. My son is online with his teacher and my wife is online on calls. Thanks for the letter of price increase for rubbish service! SORT THIS OUT!#poorcustomerservice #virginmediadown #TeachingOnline
-
Michael Pritchard
(@blueghostuk) reported
from
Birmingham, England
@virginmedia I can only await for the service I ordered then... hopeless
-
Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia I think its our router etc we have poor Internet speed all the time no Internet in certain rooms i actually have better signal with next doors Internet, I've been ringing up for months with no help!
-
Tomexh
(@tomexh1) reported
from
Birmingham, England
@bt_uk worst mistake I made and I am locked in for 2 years, there is no doubt Virginmedia can not be beaten in Birmingham, please let me go back
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
full moon
(@russjhicks) reported
@virginmedia ever since I joined virgin media, one of my paid features has never worked. 3 months on , nobody will fix it for me. You failed your own code of practice as my complaint has gone unanswered, virgin refuse to escalate it to the resolution centre. Who will help me 😢
-
James Keary
(@JamesKeary4) reported
@virginmedia how poor is your customer service I’ve been waiting nearly a month to hear back from you.
-
Marina Gange 🏴🇪🇺
(@mazj_uk) reported
Hi, @virginmedia You've removed the YouTube channel on TiVo boxes and directed viewers to the app which doesn't open, just stuck on loading. Box rebooted, network connection 100+mb and network diagnostics all ok. What's happening? The channel service was brilliant.
-
Corinne
(@cchurn22) reported
@virginmedia does your customer services ever reply to messages? Our phone line has been accidentally cut off! You told us we would be reconnected in 48hrs! That was nearly 3 weeks ago! Your CEO doesn’t even reply to messages!
-
Afi
(@r88afy) reported
@virginmedia I’ve been having broadband issues all day and all i get from the customer service department is “you have a system issue” and they BLOODY HANG UP THE PHONE ON ME!
-
Christine
(@Henrys_Mummy) reported
@virginmedia Please confirm again my account has been cancelled. I cancelled the day after taking out the service. Had confirmation over the phone by Anna that the account has been cancelled. However, received an email tonight saying my equipment will be delivered tomorrow??
-
TheRealKatster
(@TheRealKatster) reported
@virginmedia When you say ‘capped’ how do I know how much mine will be? Also I suggest some training for your customer service personnel. This has caused me an unnecessary amount of stress over the last two days.
-
Andy Davies
(@andyd790) reported
@virginmedia hi just went onto your text help service after failing to get a response on the phone. I have waited for 52 mins and you sent me 169 texts which just asked if I wanted to hold or leave. I got the message now and left. @virginhelp @virginmedia
-
Ryan Rooster
(@RyanRooster) reported
@virginmedia This is my third time messaging, the broadband has been down all afternoon the call centre hasn’t been a help, we are still waiting for a call back and now I’m not been responded to on here. So if I could get some assistance that would be great.
-
Ric Priestley
(@RicPriestley) reported
The saga of @virginmedia continues. not got anything resolved and nearly 3 weeks since I started trying to find out about my partners tariff i still dont know how much to pay. To top it off making a complaint isnt possible because you cant get hold of any details. #laughable