Virgin Media Outage Report in Wednesbury, Sandwell, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wednesbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wednesbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 10: Problems at Virgin Media
Virgin Media is having issues since 09:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Wednesbury, Sandwell, England
The most recent Virgin Media outage reports came from the following cities: West Bromwich, Birmingham, Wolverhampton, Walsall, Dudley, Solihull, Stourbridge, Brierley Hill, Oldbury, Kidderminster, Sutton Coldfield, Smethwick, Halesowen, Cradley Heath and Lichfield.
| City | Problem Type | Report Time |
|---|---|---|
 West Bromwich |
Total Blackout | |
| Birmingham |
Total Blackout | |
| Birmingham |
TV | |
| Wolverhampton |
Wi-fi | |
| Walsall |
Internet | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wednesbury, England
Latest outage, problems and issue reports in Wednesbury and nearby locations:
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Steve Arliss
(@SteveA_3) reported
from
Wolverhampton, England
And they expect me to be happy to wait until the 5th of december now? While still paying full price forbabaervice I cant use because they messed up @virginmedia seriously wtf!!
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Steve Arliss
(@SteveA_3) reported
from
Wolverhampton, England
And @virginmedia want me to pay if I decide instead of the uncertainty i want to cancel it and get someone like @SkyUK or @BT installed that can actually provide the service you pay them for
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EA
(@K45TRO) reported
from
Birmingham, England
@virginmedia why is your broadband so awful?
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
Only 3 months until i can get rid of @virginmedia awful internet even worse customer service!
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Ben Gorman
(@bjwgorman) reported
from
Solihull, England
@virginmedia Always but it makes no difference. There have been issues where I live since the start of lockdown. I have made a complaint but it’s gone no where.
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WalsallMatt #76TottersLane
(@walsallmatt) reported
from
Walsall Wood, England
DEAR VIRGIN MEDIA! SORT YOUR **** OUT YOU BUNCH OF TOSS RAGS!!!!
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Jo
(@Jod_69) reported
from
Birmingham, England
@virginmedia Yep just says problem in my area. Not helpful and is getting to be a pain tbh
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Phil Campbell
(@PhilCampbell_) reported
from
Willenhall, England
@virginmedia Yes there's no issue on the checker. The connect app says it's fine except for a few times it's said the connection is poor. But 1mb some nights is ridiculous...
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Neil Churchard
(@Neil_Churchard) reported
from
Solihull, England
Wow just had the worst customer service from @virginmedia can’t say I’ll be staying a loyal customer at this rate 😤
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Phil Campbell
(@PhilCampbell_) reported
from
Willenhall, England
@virginmedia Still having issues. Was on hold for 1 hour 20 yesterday too and also got cut off...😑
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Mark
(@mraymond68) reported
from
West Bromwich, England
@virginmedia I have spent over 3 hours on the phone to you trying to get my broadband sorted and SIMON decides to cut me off!! Great customer service!! 😡
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John Stanton
(@Stanton_J) reported
from
Solihull, England
@virginmedia help required, #customerexperience #badcustomerservice waiting for a call back since 1pm yesterday, Six times complained about the issue in last year each time told it will be sorted and it isn’t.... Do you want this customer or do you want to lose another to @skytv
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Jo
(@Jod_69) reported
from
Birmingham, England
@virginmedia As per last message it says problem in area. It’s back working now (see time of initial mail). 4th time this week it’s been down for prolonged periods of time. Not good
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David_Preece
(@David_Preece) reported
from
Birmingham, England
@virginmedia Yet again my internet is down, just had half service for 2 months and it worked for 10 days now gone again... yet you still take full payment out my bank, I see this a theft...
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Steve Arliss
(@SteveA_3) reported
from
Wolverhampton, England
This is the exact reason I use the web chat!! To ensure conversation is saved on screenshots! So far today @virginmedia have been completely useless! Want me to pay for a service I'm not getting and they dont know when I will be able to get again
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Richard
(@TheRamblingElf) reported
from
Birmingham, England
@AksTailor @virginmedia When I had some issues like that I haggled a month or two of free Internet from Virgin until the issue was resolved. Convincing them to do that took an infuriating number of phone calls but it was a satisfactory outcome, I've stuck with them.
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Phil Campbell
(@PhilCampbell_) reported
from
Willenhall, England
@virginmedia Not gonna keep calling. I also won't be paying for a service you guys can't be bothered to give me.
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Jennie O
(@cybilrat) reported
from
Wolverhampton, England
In these times where working at home essential @virginmedia one week before anyone can fix my internet which was fine before your maintenance
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I.Am.Chris.Imms
(@ChrisImms) reported
from
West Bromwich, England
@virginmedia any chance of some customer service? Installation booked for last Friday, engineer didn't show up... twice I've called and been hung up on. Complained via email, no response. Anyone want to tell me what's going on?
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Vicky Bloor
(@VickyBloor2) reported
from
Walsall Wood, England
@virginmedia any updates on internet connection in the Midlands 5 hours down now 😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lizzie_Bee🕷🏳️🌈🇪🇺🇬🇧🦄⚫️
(@meejahoar) reported
@virginmedia Thank you. Note that the chat with NL was the culmination of six weeks of trying to contact Virgin Media by phone, text and email. Now been two months without this issue being resolved. I await an urgent update by email as promised.
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paulslim
(@paulsilm) reported
@virginmedia called customer service twice since 9 am. Both times I got cut off. Should put your WiFi service. Now I have to pay for a 2nd provider so I can work
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Just A Little Bee That’s All.
(@The_Bee_Of_Life) reported
I’m so sick of wasting every waking moment of my time that I’m not at work, sitting on hold with @virginmedia how are you ever supposed to get anything else done, when ALL of your time is spent on hold, trying to fix a companies shitty admin for them! Absolutely ridiculous!
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Rich Weetman
(@Raw0909) reported
@virginmedia What resolution, 'education given?' If I call it costs me, nearly £7 for one call on the last one. I got given a SIM I don't want or need, and someone has tried calling me on that.
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Just A Little Bee That’s All.
(@The_Bee_Of_Life) reported
@virginmedia There in lies the problem. I’ve been on hold with that exact number for over an hour (I still am) and I have done this every day for the last 3 days in order to try and speak to somebody. ALL of my time before I go to work is spent on hold with you! Do you have a callback service
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Alex Marsh
(@Alexbcfc94) reported
@Raw0909 @virginmedia Good luck getting anything sorted with those idiots. Been chasing them for months as I can’t watch any tv on one of there boxes I have. Never sorted anything, always charge full bills & only talk to you when you refuse to pay your bill but require full payment first before
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Alex Marsh
(@Alexbcfc94) reported
@Raw0909 @virginmedia They’re willing to talk about your problems, rather then there lack of payment. Even once you do pay, they put you on hold for another department that don’t answer.. Best off cancelling anything you have with them and going somewhere new mate
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moo
(@moo_rella) reported
@virginmedia it has been Nine months since COVID outbreak, lots of companies have managed to get their service back to the level it should be. with virgin media it is impossible to speak to anyone
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Chris Falkner
(@ChrisFalknerC) reported
@virginmedia CUT OFF AFTER AN HOUR WAITING ON HOLD! 2nd TIME THIS WEEK, TOTAL OF 5 HOURS ON HOLD IN A WEEK! NOT GREAT SERVICE FOR A NEW CUSTOMER.
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willy86d
(@willy86d) reported
@virginmedia I had a total loss of service for 9 days in November and was told I was only entitled to £9.50 credit on my account yet your website states £8 per day is this correct