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Virgin Media Outage Report in Wednesbury, Sandwell, England

Why is my Virgin Media service not working?

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If you are having issues, please submit a report below.

The latest reports from users having issues in Wednesbury come from postal codes WS10 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Wednesbury, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wednesbury, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Wednesbury, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Walsall, Wolverhampton, West Bromwich, Dudley, Wednesbury, Burntwood, Bilston, Solihull, Lichfield, Smethwick, Cannock, Willenhall, and Rowley Regis.

CityProblem TypeReport Time
Birmingham Internet 38 minutes ago
Birmingham Internet 17 hours ago
Birmingham Internet 18 hours ago
Birmingham Wi-fi 19 hours ago
Oldbury Total Blackout 22 hours ago
Birmingham Internet 1 day ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wednesbury, England

Latest outage, problems and issue reports in Wednesbury and nearby locations:

  • CannedWildlife
    Adam O'Hare 🏳️‍🌈 💚 (@CannedWildlife) reported from Birmingham, England

    @virginmedia Hi MH, broadband / Internet in B31 and B45 of Birmingham, has been very terrible. Now, it is just up to those who are responsible, to fix this issue, plus to be open & honest... Cheers, Mr. A. O'Hare

  • KatyFancourt
    Katy (@KatyFancourt) reported from Birmingham, England

    @virginmedia one of your engineers apparently got lost trying to find my property, spent an hour on the phone to customer services to be then told that theirs an ‘emergency’??

  • cra1gs
    Craig (@cra1gs) reported from Birmingham, England

    @virginmedia the company that doesn’t give a **** about your complaint. Can’t be bothered to resolve your complaint and provides no avenue to complain.

  • HayleyLaw3
    Hayley Law (@HayleyLaw3) reported from Wednesfield, England

    @virginmedia waited in all day yesterday, was supposed to have a self instal pack delivered m but didn’t turn up, tracking still states 3.10.20. Please help!!

  • james_e_grant
    James (@james_e_grant) reported from Birmingham, England

    @virginmedia I’m looking to cancel my contract with you, but I refuse to be placed on hold for an indefinite amount of time and your website appears to be broken/designed by idiots so I can’t easily find what I want. Can you help me sort this out please?

  • ja2xarnie
    JArnie (@ja2xarnie) reported from Birmingham, England

    We've also had intermittent Internet today. I can't face another hour being kept on hold. Can you expedite a solution to our problems? #virginmedia

  • Jasonhannon85
    Jason Hannon (@Jasonhannon85) reported from Solihull, England

    @virginmedia not sure if you can help my reception on my virgin mobile has dropped out at this time the last 2 days, is there problems in my area? #virginmobile

  • S_Wiley303
    Steve Wiley (@S_Wiley303) reported from Walsall Wood, England

    @virginmedia you inform me that unless I swap the sim in my phone I will lose the service in 18 days ,you have not sent me a sim ,and your text system is rubbish :enter the 65 letter of your security code ,what ?,you haven’t sent me a sim

  • MartinClarke165
    Martin Clarke (@MartinClarke165) reported from Birmingham, England

    @virginmedia why are you so bad!! I pay for a service and pretty much everyday my broadband drops. Each mid morning it goes off and tonight whilst watching the Villa. #poorcustomerservice

  • Markycot
    Mark Cottrill (@Markycot) reported from Solihull, England

    @virginmedia So sick of not being able to watch catch up or on demand, did everything that I was supposed to after reading message even though I shouldn’t have to, now it has stopped working again, been unavailable for 30 plus days out of last 37!! #help

  • TheRusse11a
    Matt Russell (@TheRusse11a) reported from Birmingham, England

    @virginmedia I managed to fix it by d/l the app again last night. Thank you.

  • ja2xarnie
    JArnie (@ja2xarnie) reported from Birmingham, England

    @virginmedia No issues flagged. Your technical support couldn't find them either. Broadband OK now but no phone line

  • Jasonhannon85
    Jason Hannon (@Jasonhannon85) reported from Solihull, England

    @virginmedia It’s saying service is fine but I still have no reception so can’t receive calls

  • John_L_Bird
    John Bird (@John_L_Bird) reported from Dudley, England

    @virginmedia when I resubscribed to your service for 18 months I requested wifi boosters which I was advised would be posted to me. 3 months on nothing received. Can’t get through on the phone or website chat service.

  • ultimate_girls
    Ultimate Girls (@ultimate_girls) reported from Birmingham, England

    Cancelling my broadband with @virginmedia after ridiculous price increases every month. Cannot believe how RUDE the guy on the phone was when I told him I still wanted to cancel. Absolutely shocking attitude .. made my decision to leave SO much easier!!

  • Jasonhannon85
    Jason Hannon (@Jasonhannon85) reported from Solihull, England

    @virginmedia Hi I’ve done and also turned on WiFi calling as that’s the only thing that works, signal still really low

  • AJhyphenCSdotUK
    AJComputerServicesUK (@AJhyphenCSdotUK) reported from Birmingham, England

    I will definitely be ending my TV Contract with #VirginMedia at the earliest opportunity, I am sick to death of watching stupid adverts on #DiscoveryTV Channels and it’s the same ones every damn time! If the #TLC Channel didn’t exist then it wouldn’t be so bad! 🤬

  • ketheridge71
    Kim Etheridge (@ketheridge71) reported from Lichfield, England

    @virginmedia No TV or BB following #powercut at WS14. Do you have a fix time as status update on website all Green!

  • ja2xarnie
    JArnie (@ja2xarnie) reported from Birmingham, England

    @virginmedia I spent an hour on my mobile to Virgin today as landline isn't working. Spoke to three different people and, finally they told me it was a hardware issue with my phone, not the line. I have borrowed two phones from neighbours and they don't work either #virginmedia

  • EverSoSlightlyy
    Lewis (@EverSoSlightlyy) reported from Solihull, England

    @virginmedia Nope; as above I have just been sabotaged and sent a ‘booster’ for the signal I don’t receive anyway. And now you are trying to charge me even more for the privilege; despite already paying 37 which is enough for the 220mb package with a free phone sim, while getting 50 :)

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • SherDhesi
    Sher (@SherDhesi) reported

    @virginmedia That is the phone number that they have called four times over the last week requesting assistance and for the emergency backup service, and have received no help from.

  • Jameswil76
    James (@Jameswil76) reported

    @FormallyRicky @virginmedia Mate they are terrible.!! Just left them to go with @EE

  • clairabelle1374
    Claire Marie Dickens (@clairabelle1374) reported

    @virginmedia it's no wonder you are consistently voted worst for customer service. Trying to cancel TV package, 30 minutes on the phone been transferred to 2 different departments both of which tell me they can't deal with a simple change of package - absolute jokers

  • Paullafferty
    The Exit-Tainer (@Paullafferty) reported

    @virginmedia Apologies for the spelling above. Using one hand on phone as have broken arm right now.

  • nicolajoakley
    Nicola Oakley (@nicolajoakley) reported

    52 minutes now @virginmedia. Can anyone help please?

  • AndyWinters1994
    Andy Winters (@AndyWinters1994) reported

    @virginmedia I have a issue with a bill I need sorting can you Message please

  • aitchrobertson
    Harry Robertson (@aitchrobertson) reported

    I've spent so long on the phone to virgin media in a desperate attempt to cancel my broadband that I've heard their full playlist loop over 10 times and I now hate space man and am glad we didn't win Eurovision

  • AndyKok23
    Andy Kok (@AndyKok23) reported

    45 minutes and still on hold for virgin media . This has made my mind up to leave the service , customer service is truly still dreadful

  • SherDhesi
    Sher (@SherDhesi) reported

    @virginmedia I will only be available at 13:00pm during my lunch hour. Is that possible? I still don’t understand how my parents would be able to get help without someone close to them who’s able to advocate on their behalf.

  • NatashaHartley
    Natasha (@NatashaHartley) reported

    @virginmedia My elderly parents have been pushed into a contract with yourselves today my a very pushy salesman. They need to cancel. How do they contact you? They don’t have a number your phone line accepts. 😬😬.