Virgin Media Outage Report in Wednesbury, Sandwell, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Wednesbury come from postal codes WS10 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Wednesbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wednesbury, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 2: Problems at Virgin Media
Virgin Media is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Wednesbury, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Wolverhampton, West Bromwich, Walsall, Dudley, Wednesbury, Burntwood, Bilston, Solihull, Lichfield, Smethwick, Cannock, Willenhall, and Rowley Regis.
| City | Problem Type | Report Time |
|---|---|---|
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Internet | 41 minutes ago |
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Internet | 42 minutes ago |
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2 hours ago | |
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Internet | 5 hours ago |
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Internet | 6 hours ago |
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Internet | 7 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wednesbury, England
Latest outage, problems and issue reports in Wednesbury and nearby locations:
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Phil Tonks (@PhilTonks2) reported from Dudley, England@alexfenlon @TalkTalk @virginmedia I sincerely hope you don't end up with a fault. I was with @TalkTalk for many years until a fault last year. Quite honestly the worst company of any description I have ever dealt with. Totally failed to resolve, now much happier on @virginmedia
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💎 (@_auralaura_) reported from Birmingham, EnglandVirgin Media are ******* shit. Wi-Fi and TV keeps going on and off so now my laptop has just decided that it's not going to connect anymore.
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Claire B 🙌🙌 (@KittykatClaire) reported from Willenhall, EnglandOh No my internet isn't working and I only have a bit off data left. thank you @virginmedia its probably the worst time for you to break when we all have to stay in..
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Mat 🏳️🌈 (@EgglestonMathew) reported from Birmingham, England@virginmedia That’s says no known issues. So I think there’s an issue with that too. Broadband doesn’t appear on any searches it’s like it’s disappeared . There’s an engineer coming tomorrow
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Samantha 🏴 (@Samyg1) reported from Dudley, England@virginmedia Yes it’s valid and in use as I’ve been using on my mobile phone. The issue I had was because I needed to access on laptop and couldn’t remember password
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miya (@miyajhay9) reported from Wolverhampton, England@virginmedia I’m tired of shocking connection. I’m working from home and I need a stable internet connection, not one that keeps cutting out ever few minutes. You’re happy to take our money every month but whenever I call you never fix it
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Old and Gold (@Joninwhite) reported from Wolverhampton, England@wickwarwolf @btsport One hour and a half wait on the phone today to cancel sports package on Virgin Media. If I want to add it back on it would take 2 minutes online. #virginmedia
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David Rathband (@YidBarmy) reported from Burntwood, EnglandVirgin Media customer service is non existent. 6 times today I’ve called to make changes to my package. I’ve waited on average 50 minutes each time only to be cut off each time. You can add to your package on line but you can’t remove anything. Just wait till normality returns...
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Richie 11 Batch (@RichieZuLuBatch) reported from Birmingham, England@virginmedia what the hell is wro with your broadband it keeps coming on off on off it’s dog shit
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Scott Billing (@bilbody) reported from Birmingham, England@virginmedia hi. I had to unplug my router and now it’s not working. Can’t seem to get through or fix the issue through your site. Help.
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Andrew Horton (@villandrew) reported from Solihull, England@virginmedia Your customer service is always shite
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Jason Blakey (@jasonpblakey) reported from Birmingham, England@AaronTheClarke @virginmedia That’s awful. They are a terrible company to deal with. Good luck getting it sorted
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Craig (@cra1gs) reported from Birmingham, England@virginmedia your customer service is awful. Emma was damn right rude on the phone and cut me off on purpose. I suggest is retrained on customer service skills as she has none. There is no need to be patronising to a customer.
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고양이⁷ (@ItssssKookieee) reported from Birmingham, England@virginmedia my broadband has been down all day & have tried everything to get it back on. Please help..
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Vadic Hoszko (@VHoszko) reported from Dudley, EnglandCountry being on lockdown....no problem, in the garden tending to the fruit and Veg, keeping safe and isolating....no problem, going shopping for my dad who’s 93....no problem, not being able to watch Netflix because Virgin media is ****..big problem @virginmedia @richardbranson
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Lysander (@Lysander_16) reported from Wednesfield, England@virginmedia For now everything seems to be okay. Just frustrating when you're trying to stream and the internet does down for 7 hours.
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Phil Tonks (@PhilTonks2) reported from Dudley, England@alexfenlon @TalkTalk @virginmedia If they mess me about, I'll simply move. I was lied to, ignored and never resolved with @TalkTalk - and they have the cheek to send me rubbish about how they "miss" me. Try doing anything with 0.3mbs.
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Dave (@NamelessWookie) reported from Solihull, England@virginmedia it’s all good telling me I can get the 1 gig service but when you try to do things online, the site says you can’t change package online. #usefull
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고양이⁷ (@ItssssKookieee) reported from Birmingham, England@virginmedia please sort out your god damn broadband, this is the 5th day in a row I've had to keep resetting my internet 🙄
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alan bains (@alandolittle) reported from Birmingham, England@virginmedia no broadband no tv call centre cut me off after 30 min waiting please help
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Aoife Ezeanolue (@AEzeanolue) reported@virginmedia hi how do I get in contact with your customer service to make a serious complaint?
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110218 (@110218_fle4gle) reported@virginmedia The complaint was raised 21st July. You asked me to respond but nowhere on your "my account" section are you able to do that. Callback required as I said initially, I have called and failed to reach a target, bit like virgin and cust service basics!!!!! Missed every time!!!!
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Fiona Baker (@Haffertee) reported@virginmedia why did you not email or tweet to say it’s down ? Lies lies lies and more kies
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Aoife Ezeanolue (@AEzeanolue) reported@virginmedia One of your employees scratched my car and drove off which was caught on dash cam. I want to make a complaint
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Rugby187 Gaming 🏴🇺🇦 (@Rugby187_Gaming) reported@virginmedia Not really... I've already spent 13+ hours on the phone to Customer Service & other departments over past 2 weeks, raised 2 written complaints & just explained it again here. If the latest team looking into it haven't fixed it by tomorrow, I'm just switching provider. Thanks tho
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Fiona Baker (@Haffertee) reportedIf you want to speak to someone who actually listens and deals with a complaint instead of giving absolute bollocks over every channel imaginable at @virginmedia call and speak to Tarannum . She knows what customer service is and should be promoted
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Jo (@Josieanna1984) reportedAfter 50mins on hold, and the lady not being able to help and hanging up on me. Can someone explain the 40% increase in my broadband bill please? @virginmedia
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Kenneth Hennessy (@hennessy2005) reported@virginmedia I called Virgin to check what is happening and they said it was rescheduled for the 25th of August. They call dropped and 2 calls later they gave me another date for 5th of September. Unfortunately as this issue has been ongoing since the 15th of July I have lost all faith
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Georgia Graham (@georgiag1991) reported@virginmedia I should be guarantees some speed when I’m paying for a service, it’s basically like burning money every month
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Fiona Baker (@Haffertee) reported@110218_fle4gle @virginmedia Don’t hold your breathe . After six days of nonsense and lies . I’ve had the issue sorted in half an hour by Tarannum in there call centre . Ask to speak to her . The social media team are a pack of liars and set up non existent web chats (not just today )