Virgin Media Outage Report in Willenhall, Walsall, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Willenhall, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willenhall and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 15: Problems at Virgin Media
Virgin Media is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Willenhall, Walsall, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Dudley, Wolverhampton, West Bromwich, Rowley Regis, Oldbury, Walsall, Solihull, Stourbridge, Brierley Hill, Sutton Coldfield, Smethwick, Halesowen, Cradley Heath and Lichfield.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Total Blackout | |
| Birmingham |
TV | |
| Birmingham |
Total Blackout | |
| Birmingham |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Willenhall, England
Latest outage, problems and issue reports in Willenhall and nearby locations:
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JohnB
(@JohnBroadbent3) reported
from
Birmingham, England
@virginmedia @vmbusiness What's the betting VM blame covid for pathetic support
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Lacie_Adams
(@Lacie_Adams1) reported
from
West Bromwich, England
Well done @virginmedia screwed up again.. even on an online chat when it is written down infront of you you end up removing elements of my package I have specifically asked you to keep on 😡 it would be nice to have one good experience with you. How do I log a complaint?
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Jonathan Ward
(@jaward916) reported
from
West Bromwich, England
@virginmedia Morning! So I checked the app for status and was fine, but on the website it said known issue all services. So I subscribed to the SMS alerts and it was "back" at 22:03. Hopefully it stays that way!
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JohnB
(@JohnBroadbent3) reported
from
Birmingham, England
@virginmedia another taste of shocking service from VM Internet down costing us big money on the phone for over an hour and then cut us off.
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Chris Jones
(@Jonesy2310) reported
from
Birmingham, England
@virginmedia It was an issue other people i. The area also on @virginmedia as well. Your initial troubleshooting script to question my connection speaks volumes though
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Roy Kyffin
(@RoyKyffin) reported
from
Birmingham, England
@virginmedia Hi, why does my 4g signal drop to H when I have or use voice call? Never used to happen when you were tied in with EE. Internet settings are correct. Thanks
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King Of Ink Land ®
(@king_body_art) reported
from
Birmingham, England
@shannonkeatingx @virginmedia Guessing you tweeted them after there closing hours. Ring them up make an official complaint this is an error that many fall short off. Plus you have the option of switching. @richardbranson name dragged through mud with these telecoms business
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David Ian Harris
(@davidiharris) reported
from
Birmingham, England
@virginmedia who can I speak to about your shambolic customer service!!!??? 💩
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Roy Kyffin
(@RoyKyffin) reported
from
Birmingham, England
@virginmedia Nokia 2.3 isn't on the drop-down box
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Chad Masters
(@chadlymasterson) reported
from
Birmingham, England
@virginmedia so how many times do i need to contact customer support about my router to be eligible for a new one ?
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Chad Masters
(@chadlymasterson) reported
from
Birmingham, England
@virginmedia Superhub 3.0 , it has been giving me grief for years, and had dns / ip resolving issues and so many others. All fixed with a hard reset, don’t wanna be resetting my router constantly
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Tara-Louise Swann
(@SwannTara) reported
from
Birmingham, England
@virginmedia for 3 days now after 9pm internet keeps dropping, keep having to reset the hub 4 in the last hour it has occurred 4 times, run tests no issues in the area apparently yet on local fb group loads of people having same issue in B24 Birmingham !
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Chad Masters
(@chadlymasterson) reported
from
Birmingham, England
@virginmedia @m1kewh1te83 Well you see i have asked multiple times for a replacement HUB and told i was not allowed a HUB 4 unless i bought your 1Gbps service. Now why would i buy that if your current services are down regularly and wont replace my hub? Twice in the same week it has been down!!
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Jonathan Ward
(@jaward916) reported
from
West Bromwich, England
@virginmedia Yup, seems your systems have issues so the poor chap's calling me back later!
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Jens Tait.
(@jenstait) reported
from
Wolverhampton, England
So yet again another WiFi problem with @virginmedia in #wolverhampton and expected connection fix at 1:03am. Right... so how am I going to work now ?! 😡
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blaster66
(@blaster1966) reported
from
West Bromwich, England
@virginmedia All OK now but didn't have any service for 12 hours
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Roy Kyffin
(@RoyKyffin) reported
from
Birmingham, England
@virginmedia Hi web page not working when IMEI put in and confirm button selected. Nothing happens.
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beckiemurphy
(@beckieslittleb1) reported
from
Rugeley, England
@virginmedia Yes it doesn’t help
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Andrew Jones
(@andyjuk) reported
from
Solihull, England
@virginmedia can I request someone from your UK customer services makes contact with me being as I feel like one of your Indian agents has lied to me and another has accused me of trying it on.
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Adam
(@brumadam) reported
from
Birmingham, England
@virginmedia hi, since we’ve upgraded to 1gb and hub 4 we’ve had problems connecting @Tesla M3 to WiFi. Advised the Plume mesh might fix it and we can receive FOC but been out of stock all year it seems. Any idea when they might be back in stock to try and fix our issues please?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lars Sawyer 🇺🇦 💙 💉💉💉
(@MrSawyerBean) reported
@virginmedia Guess what. After a text this morning saying the issue is fixed, we are without internet again this evening. So that's 3 days of no or interrupted service.
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Maz 💙
(@marionmurray13) reported
from
Enfield Lock, England
@virginmedia You choose NOW to bring down my services 😡😡😡😡
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SK
(@SamirAhmed93) reported
@virginmedia No, I've got a WiFi extender supplied by virgin and still the signal has not improved. I've been phone up every other week since I joined in March and fed up with the lack of stable connection
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Brian Reid (Microsoft 365 MVP)
(@BrianReidC7) reported
@virginmedia It is - never use any other mode as I protect my network with @ubiquiti and not a cheap VM router!
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CryptoGuru
(@dez_dorman) reported
@virginmedia You message them & spend all the energy I have spent in the last 30hrs with NO solution & tell them to call me @richardbranson sir this is beyond DISGUSTING!
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Alfie
(@AlfiesBoots) reported
@virginmedia Still no email. And logged into virgin website, but can't even get to see my email. So did you find out who hacked my acc. Pretty poor show. Can't even track my complaint now.
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Lisa Matten
(@Lulu3746) reported
@virginmedia absolutely shocking customer services I’ve been on the phone for over an hour to be cut off by your retention team absolute joke
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SDE Training
(@SDE_Training) reported
@virginhelp @Virgin @virginmedia I want to know why you won't let me cancel my account!!!
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Gary Hurdman LRPS
(@ghotographyuk) reported
@virginmedia Too late now, had enough of your flaky service. If it was just this once I'd have some patience. Called BT and Sky. As soon as one is sorted, your utterly dire service is gone.
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Barrie Tynemouth
(@BarrieTynemouth) reported
@virginmedia .@virginmedia are you are telling me your Distribution Manager has negotiated a deal with @RoyalMail so that when you have a customer without broadband they can deliver it whenever, as you haven't opted for 24 or 48 hour SLA! How can you leave people with no service!!!