Virgin Media Outage Report in Willenhall, Walsall, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Willenhall, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willenhall and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 18: Problems at Virgin Media
Virgin Media is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Willenhall, Walsall, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Walsall, Dudley, Smethwick, Sutton Coldfield, Brierley Hill, West Bromwich, Solihull, Wolverhampton, Stourbridge, Burntwood, Oldbury, Wednesbury and Cannock.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Total Blackout | |
| Birmingham |
Internet | |
| Birmingham |
Wi-fi | |
| Birmingham |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Willenhall, England
Latest outage, problems and issue reports in Willenhall and nearby locations:
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Marianne Sommerville 🌻
(@MariannexS) reported
from
West Bromwich, England
@virginmedia red button for the football not working again. @SkySports
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia TV completely down this morning ,it’s been intermittent since September nobody helps me just fobbed off. Who is the ombudsman over you I can complain to? I’m no longer prepared to keep paying for services I’m not getting.
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shanny C 🌹
(@_shannonC) reported
from
Solihull, England
@virginmedia haha you mean the same forum where they didn’t answer me for days last time, and they didn’t resolve anything???? waste of time. they told me to check the speed and check for area issues. absolutely awful customer service when i’ve been complaining about this for WEEKS now.
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Chris Psaras
(@chrispsaras) reported
from
Dudley, England
@virginmedia no broadband since yesterday afternoon, told engineers were on route but still no update. Your offshore call centre is also unhelpful and not able to offer any further information. Please can you help?
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Gordé 🦩
(@ReissOmari) reported
from
Birmingham, England
Fed up of these “intermittent” problems with my @virginmedia broadband.
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𝕔𝕙𝕒𝕣𝕝𝕠𝕥𝕥𝕖🧸
(@charlwalden) reported
from
Halesowen, England
@virginmedia how am I supposed to book an engineer? There are issues with the quick start installation I have and need an engineer to set it up for me
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Kiel
(@k1El_w) reported
from
Birmingham, England
@virginmedia @YodelOnline your ability to deliver equipment is shocking!!! The customer service you provide is even worse!!!
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James
(@JMEden_97) reported
from
Solihull, England
I hate VirginMedia me getting stupid little lag spikes
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Gordé 🦩
(@ReissOmari) reported
from
Birmingham, England
@virginmedia Hi, I’m getting around 80mpbs now, should be 350 though, when I try and test it says there’s a problem in the area, but no further information
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Gordé 🦩
(@ReissOmari) reported
from
Birmingham, England
@virginmedia It’s on both WiFi and wired. At this present moment I’m unable to get ANY network from the router on both.
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Shelly
(@shelleex5) reported
from
West Bromwich, England
@virginmedia red button not working again!! @skytv, does yours work? #FedUp missing baggies after my shift 😪
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
Had problems with my TV since September now can’t get any live football or movies @virginmedia
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Gordé 🦩
(@ReissOmari) reported
from
Birmingham, England
Mad that I pay £71 a month for 350mbps for @virginmedia Broadband for them to only supply me with 40mbps, internet is barely moving, can’t even load basic web pages on my MacBook or phone. Problems in the Birmingham area?
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Dani Grim
(@RefinedSavage) reported
from
Dudley, England
Seems like @virginmedia is completely down in our area, I can't even access their support site to log a problem. Also it appears that @O2 is having some sort of issue, my mobile data connection is so slow that royal mail could be a viable messaging alternative.
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia hi I’ve had an ongoing complaint since September, I’ve had an email to contact yourselves but the phone number is getting me nowhere , is there another way of contacting the complaints dept?
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Satish Danny Paul
(@________Danny) reported
from
West Bromwich, England
@virginmedia i logged another complaint 1 to 2 weeks prior and heard nothing back. i was advised by cust service a month ago not to log a formal complaint and log an internal complaint instead
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John
(@jfrncs_) reported
from
Birmingham, England
@virginmedia Hi, I have now tried unsuccessfully for 12 hours to use the WhatsApp service as again it goes around in circles if I am not immediately available. The number you helpfully provided hangs up after sending a link… please advise how I talk to someone about my account.
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Pretentious Opinions
(@OpiniatedOne1) reported
from
Walsall Wood, England
@virginmedia its nice you’re offering new customers ridiculously cheap deals but charging prices through the roof for an inferior service for a customer of nearly 20 years #CostOfLivingCrisis
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Gordé 🦩
(@ReissOmari) reported
from
Birmingham, England
Mad that I pay £71 a month for 350mbps a month for @virginmedia for them to only supply me with 40mbps, internet is barely moving, can’t even load basic web pages on my MacBook or phone. Problems in the Birmingham area??
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shanny C 🌹
(@_shannonC) reported
from
Solihull, England
@LenFPS @virginmedia they don’t care. it only happens 7pm onwards but will happen until the next morning so I can’t stream or anything. and they’re telling me to write on a forum as if that will fix it😤
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Pothole city
(@potholecityuk) reported
@virginmedia You must know whose fault it is is it just an outage or Has @networkrail hit a cable like everyone is saying ? Information needed under the freedom of information
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HarryHansEhebrecher
(@HarryHa12547970) reported
@virginmedia Not really as THERE IS NO COVERAGE so how exactly do I make a call? Surely you can look and see what the problem is based on postcode and tell us what is going on?
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🖤
(@SaucyChp) reported
@virginmedia That’s what is so frustrating, nothing ever comes up in your system and yet our service is unreliable. Whenever we run tests via MyVirgin it doesn’t flag anything either.
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tj
(@tj09195531) reported
@VirginMediaCorp @vmbusiness What connectivity I have none now for more than 7 days. Is this tweet a joke. Your engineers are down the pub watch football when they should be out fixing our broadband services
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Adam Altinkaya
(@AdamAltinkaya) reported
@virginmedia your customer service and experience as a whole is the worst I’ve ever come across. Wish I never left Sky
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Jez - 🇪🇺 - ⚕️
(@JCAFC1) reported
@virginmedia No known issues
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HarryHansEhebrecher
(@HarryHa12547970) reported
@virginmedia Your cust services just say “we can see there is an outage and our engineers are working to fix it”. My point is this has happened five days over a two week period so it’s obviously not being fixed. Is there actually anyone who can tell me what is going on as you CS team can’t ?
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Helen
(@wonderwomanfx) reported
Hi I recently gave 30 days notice to terminate my broadband contract with @virginmedia as although I was reasonably happy with the connection, every time I needed to phone customer service it was a nightmare. If I was to stay what are my options?
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myStoryRory
(@myStoryRory1) reported
@virginmedia Its been nearly 2 hours trying to get in contact with someone. Its not good enough. You charge enough for the service. Provide it.
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Rod Cole
(@rodcoleUK) reported
@virginmedia Trying to upgrade... told my contract ended in July as it started in Aug' '18... apparently it doesn't... it now runs for 37 months... if someone in the UK wants to help... PM me