Virgin Media Outage Report in Willenhall, Walsall, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Willenhall, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willenhall and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 06: Problems at Virgin Media
Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (13%)
-
TV (8%)
-
E-mail (7%)
-
Phone (2%)
Live Outage Map Near Willenhall, Walsall, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Wolverhampton, Dudley, Sutton Coldfield, West Bromwich, Walsall, Kingswinford, Burntwood, Brierley Hill, Stourbridge, Solihull, Halesowen, Lichfield, Bilston and Oldbury.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Wi-fi | |
| Wolverhampton |
Internet | |
| Birmingham |
Internet | |
| Dudley |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Willenhall, England
Latest outage, problems and issue reports in Willenhall and nearby locations:
-
Calum McGill
(@Cal1964) reported
from
Wolverhampton, England
@virginmedia Okay, we'll try again tomorrow. I'm sure you're aware I've lodged a complaint already as very unhappy with the level of service from your agents. I needed this sorting over a week ago and now Virgin have taken another £129 for another month🙄
-
Lacie_Adams
(@Lacie_Adams1) reported
from
Walsall Wood, England
@virginmedia internet down again, youd think I'd be used to this by now 🤣 always an excuse and never get anything back for the lack of usage. I'm barely in the house using it so dread to think how many times it goes down when I'm not in potentially using it 🤙
-
Lacie_Adams
(@Lacie_Adams1) reported
from
Walsall Wood, England
@PatchworkBoyPW @virginmedia They wont have a clue. I had issues for about 6 months and I was constantly trying to sort it out. Engineers are great but the "customer service" team are based in India and have no customer service skills 🤙
-
Lauren Glynn
(@glynn_lauren) reported
from
Birmingham, England
@virginmedia c130 issue is the name of my life. No network issues in my area, restart the box, every week anything longer than an hour on Netflix is unwatchable 😫
-
Evan Davis
(@EvanD) reported
from
Bournville, England
@virginmedia Yes. I’ve been to that page. Says I have to report to you a total loss of service, yet the page to do that is broken! @Ofcom
-
Jason Hannon
(@Jasonhannon85) reported
from
Solihull, England
@virginmedia I can’t believe im saying this again, but no money has come through again after being told it would be in my account in two days (phoned Thursday) time to make a proper complaint
-
🐺WereWolfish
(@unit_1974) reported
from
Birmingham, England
I’ve now had two messages from @virginmedia threatening to Charge us for equipment WHICH WE HAVE ALREADY RETURNED! There is no way to respond to the message and I don’t like being threatened! You customer service is getting worse!
-
Phil Tonks
(@PhilTonks2) reported
from
Dudley, England
@WalnutTalking Moved to Virgin Media from TalkTalk last month. Best thing I did. Quite honestly the worst company I have ever dealt with.
-
Μarinos
(@PapaIsZeus) reported
from
Solihull, England
Virgin media fix up your interbet bruv
-
Mark Edwards
(@mredwards) reported
from
Wolverhampton, England
@virginmedia Yes and all it did was tell me that our kitchen is a WiFi dead zone... The main issue is that we have loads of devices and I think we are overloading our hub’s capabilities.
-
Richard hamilton
(@PhotographyWeb) reported
from
Birmingham, England
@virginmedia @MoneyTelegraph Virgin Media is the worst broadband and TV provider i have ever dealt with! Customer service is petulant and intentionally left me on hold until after closing hours the company over charged me by £30 and refused to give it back! I am disgusted
-
J
(@jamies144) reported
from
Birmingham, England
@virginmedia That it can not login.
-
Sharon Baker
(@DixeyBaker) reported
from
Birmingham, England
@virginmedia why can I never get through .... I get a letter saying please call us ...... 25 mins on hold so far .... so frustrating
-
mo4g
(@mo4g_777) reported
from
Birmingham, England
@virginmedia has WiFi in perry barr gone down
-
🐺WereWolfish
(@unit_1974) reported
from
Birmingham, England
@pie1883 @virginmedia Already had multiple calls over years, with poor to not resolution of problems. Then hassle phone calls trying to get us to switch packages when we opted to cancel and failure to respond to complaints and such… It’s like being hounded.
-
mo4g
(@mo4g_777) reported
from
Birmingham, England
@virginmedia services for broadband once again not working B42,
-
Laura-Jayne Brushett
(@Lbacollections) reported
from
Birmingham, England
@SkyHelpTeam @virginmedia So 5 hours later and the rearranging of my house move has produced a "mismatch" on ur system meaning I have to wait 24hrs to ring u again and start over. What a terrible service!
-
Verinderpal
(@VinCheema) reported
from
Birmingham, England
Broadband down @virginmedia been about 20 mins on hold and still waiting #CustomerServiceWeek
-
Richard hamilton
(@PhotographyWeb) reported
from
Birmingham, England
@virginmedia @MoneyTelegraph virgin media had me on the phone for one and a half hours And approximately fifty minutes of that was on hold of good as far as to say that virgin media is the worst large company I’ve ever dealt with
-
Grimm
(@grimm_karl) reported
from
Birmingham, England
@virginmedia Shocking customer service signed up a few weeks ago for fibre given an installation date called the day before to ask me when I would like to book the install then telling me they have a problem on the site and will get in touch in 7 days.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Omobolanle Sharon
(@bollydark) reported
@virginmedia please a man claim to be your representative by name Sam Hall. Called with 07890 386229. kindly verify I dentity as I am about to sign up to your network and he called claiming he is your representative and was trying to sign me on online by asking personal details.
-
3lawe
(@ali_attalla) reported
@virginmedia Just finished a 12 hour shift at work. Wanted to go home and relax. But I remembered I'm with @virginmedia ... This is painful. How can a company be sooo bad at EVERYTHING?
-
Jana
(@JanaRocker) reported
@virginmedia please tell me why the internet has been **** for 3 days now? Nottingham 🤬
-
Ger Doyle ☘
(@GerDoyle1985) reported
@virginmedia Absolute joke that you have started to close customer service at 6, so what do people do when your ****** services goes down after these hours or when you are on phone for over an hour amd then hung up on cause your entire workforce logged off at once
-
Marty
(@Marty03724137) reported
@virginmedia moving house is stress enough, but I am one month from my contract end date and legally entitled to give you notice I wish to leave without your delays , harassment and ignorance . Don’t give me covid as your excuse . Your service has been shocking .
-
John
(@GrumpyPandaF1) reported
Dear @virginmedia your Special offer for Sky Sports is crap! £9 Off? Not worth having,would still be paying £110 a Month! No chance! Your operator was apologetic that's the best she could do,it's not her fault,but told her no thanks it's too expensive! Can you better that or not?
-
Jonathan Louis
(@jonathanboogles) reported
@virginmedia we love to join you but unfortunately the tv side of things we kept having engineers out to fix boxes and we cant take the risk because of the tv boxes going wrong as we joined you last time had to cancel the contract shame
-
Discovering Anna
(@discovanna) reported
@virginmedia Really bad today. Was attending a conference and WiFi crashed. Had to use Ethernet to reconnect. Having to use 4G just now to tweet.
-
Joanne Davidson
(@Jede1977) reported
@virginmedia absolute joke trying to get any Lind of customer service from you!!! Having phoned 3 times promised someone would call which has never happened abs constantly on the message chat waiting did someone to contact!! Good job we all don’t run our business like you
-
Emily-jaye collins.
(@EmzeeJaye) reported
@virginmedia I was promised a manager call within 24 hours, this was promised to me at 10:50 yesterday morning and I've had no call. I suspect a manager isn't going to ever call to register my complaint? Well until they do I'll just tweet you every day :)