Virgin Media

Virgin Media Outage Report in Willenhall, Walsall, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Willenhall, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willenhall and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Willenhall, Walsall, England 10/08/2025 00:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (41%)

    Internet (41%)

  2. TV (30%)

    TV (30%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (10%)

    Total Blackout (10%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Willenhall, Walsall, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Wolverhampton, Walsall, West Bromwich, Burntwood, Oldbury, Halesowen, Sutton Coldfield, Bilston, Stourbridge, Willenhall, Brierley Hill, Dudley, Lichfield and Wednesbury.

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City Problem Type Report Time
United KingdomBirmingham Total Blackout
United KingdomBirmingham Internet
United KingdomWolverhampton Internet
United KingdomWalsall Internet
United KingdomBirmingham Wi-fi
United KingdomBirmingham Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Willenhall, England

Latest outage, problems and issue reports in Willenhall and nearby locations:

  • Pedro_661 Pedro661™ (@Pedro_661) reported from Wednesfield, England

    Yaaaaaay @virginmedia is down again 👏👏 managed to provide a stable service for a week.

  • andyjuk Andrew Jones (@andyjuk) reported from Solihull, England

    @virginmedia can I request someone from your UK customer services makes contact with me being as I feel like one of your Indian agents has lied to me and another has accused me of trying it on.

  • TimEvans1503 Tim Evans (@TimEvans1503) reported from Birmingham, England

    @virginmedia big thanks for your rubbish service that meant I dropped out of giving a lecture part way through - we pay a small fortune and expect decent service

  • chadlymasterson Chad Masters (@chadlymasterson) reported from Birmingham, England

    @virginmedia so how many times do i need to contact customer support about my router to be eligible for a new one ?

  • EvanD Evan Davis (@EvanD) reported from Birmingham, England

    @ThreeUKSupport hi. My mobile number starts with 07305. It originally was issued by @virginmedia. I’ve had some companies try to call me (including the landline where I work) saying calls to this number can’t be connected or the number isn’t available. Is there an easy fix?

  • chadlymasterson Chad Masters (@chadlymasterson) reported from Birmingham, England

    @virginmedia @m1kewh1te83 Well you see i have asked multiple times for a replacement HUB and told i was not allowed a HUB 4 unless i bought your 1Gbps service. Now why would i buy that if your current services are down regularly and wont replace my hub? Twice in the same week it has been down!!

  • TimEvans1503 Tim Evans (@TimEvans1503) reported from Birmingham, England

    @virginmedia yet again last night and now this morning your service is t working despite the large amount we pay you every month. The two of us work from home - you are costing us business. If you can’t provide a decent consistency service then admit it and we’ll change provider

  • tweet_estaa Adwoa Agyeiwaa (@tweet_estaa) reported from Birmingham, England

    @virginmedia If these pods don’t work, I’ll back with more reasons for why people should avoid using your rubbish service. It’s pathetic really that I have to come on Twitter to do this for you to be bothered just because of reputation. Disgraceful

  • shannxnj Shannon Johnson (@shannxnj) reported from Birmingham, England

    Tried to submit a complaint form to get in touch as your team have been so slow in responding. How can I get this resolved? @virginmedia

  • tweet_estaa Adwoa Agyeiwaa (@tweet_estaa) reported from Birmingham, England

    @virginmedia That’s not what my issue is. WHY IS THE INTERNET SO INCONSISTENT??? - and threatening to charge a £240 to cancel the contract for wifi that does work is very poor customer service!

  • stevejones88 Steven 'STIG' Jones (@stevejones88) reported from Birmingham, England

    @virginmedia after 3.5hrs on the phone to your teams in every country from around the world today with horrendous customer service, can I get a phone number for a manager or complaints department in ENGLAND. Already filed complaint with communications ombudsman for Ofcom.

  • tweet_estaa Adwoa Agyeiwaa (@tweet_estaa) reported from Birmingham, England

    @virginmedia They said they’ve run diagnostics and found no issues so basically I’m making it up in my head ???? Tbh this is terrible and a waste of time paying my bill

  • Jonesy2310 Chris Jones (@Jonesy2310) reported from Birmingham, England

    @virginmedia It was an issue other people i. The area also on @virginmedia as well. Your initial troubleshooting script to question my connection speaks volumes though

  • JohnBroadbent3 JohnB (@JohnBroadbent3) reported from Birmingham, England

    @virginmedia @vmbusiness What's the betting VM blame covid for pathetic support

  • SwannTara Tara-Louise Swann (@SwannTara) reported from Birmingham, England

    @virginmedia for 3 days now after 9pm internet keeps dropping, keep having to reset the hub 4 in the last hour it has occurred 4 times, run tests no issues in the area apparently yet on local fb group loads of people having same issue in B24 Birmingham !

  • chadlymasterson Chad Masters (@chadlymasterson) reported from Birmingham, England

    @virginmedia Superhub 3.0 , it has been giving me grief for years, and had dns / ip resolving issues and so many others. All fixed with a hard reset, don’t wanna be resetting my router constantly

  • JohnBroadbent3 JohnB (@JohnBroadbent3) reported from Birmingham, England

    @virginmedia another taste of shocking service from VM Internet down costing us big money on the phone for over an hour and then cut us off.

  • Tricia__Winspur Tricia (@Tricia__Winspur) reported from Birmingham, England

    Hi @virginmedia any issues I B14 as my Internet is not working. I've done diagnostic tests etc & it reports no issues. My Hub has been flashing green for an hour, the Internet kicks in & then drops out again. I am a home worker and have lost an hours working time so far. Help.

  • TimEvans1503 Tim Evans (@TimEvans1503) reported from Birmingham, England

    @virginmedia Would it be ok to not just send me the same message each time but tell me how you’re going to make sure the service what it should be? Both my wife and my work is utterly dependent on good internet access

  • tweet_estaa Adwoa Agyeiwaa (@tweet_estaa) reported from Birmingham, England

    @virginmedia I’ve been having issues with my wifi since I got it last year and now we’ve been talked into getting a “pod” for an extra £5 p/m only for the guy to say it still doesn’t guarantee wifi speed. Whatever you lot are smoking please quit.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • DarrenHumphri12 Darren Humphries (@DarrenHumphri12) reported

    @virginmedia The games will be over by the time its resolved on the Red button . #ex customer.

  • thinkingdrinks The Thinking Drinkers On Tour (@thinkingdrinks) reported

    @SkyHelpTeam think it may be @virginmedia issue

  • saifu2_ saifu (@saifu2_) reported

    Broadband not working but when I check the service checker, everything seems to be fine in my area? What’s going on @virginmedia

  • GoonerBadger Mark Baker (@GoonerBadger) reported

    @virginmedia is Wi-Fi down in the PE7 area? Says it’s on but nothing works on wi fi.

  • minkril Minkril (@minkril) reported

    @virginmedia @VirginMediaCorp Absolutely disgusting corporation disrespectful to their loyal customers of many years. Terrible customer service. They lie about their service and promise you speeds they can’t provide I am on the m500 plan and receive 80mbps with a wifi booster!

  • BtwMatty Matty (@BtwMatty) reported

    @virginmedia IY(Virgin Support) said that they would get me in for a chat and send details to the resource and planning team. We haven’t got anything sorted yet but the area is virgin media ready cause the new houses next to the street have it

  • toffeegirl38 AR (@toffeegirl38) reported

    @virginmedia I have followed your advice&according to Virgin I have been mis sold a phone by the agent. I am due call back tomorrow after being on the phone for 1 hr 11 minutes,raised a complaint which will be followed by legal advice, being a customer for well over 5 years am shocked.

  • AlphonsoDelard Nige Jones (@AlphonsoDelard) reported

    @virginmedia Nope. But I'm not the only one having issues this week. Just this channel. Switched to BT Sport 2. But really shouldn't have to do that.

  • felicit55587165 felicity thompson (@felicit55587165) reported

    @virginmedia This has been happening for approximately the last 2 months and has got progressively worse as time has gone on. My husband is also a virgin mobile customer and the same has happened to his phone.

  • Jane2005 Jane2005 (@Jane2005) reported

    @virginmedia @minkril Should we knock the walls down do you think? Unless you live in a castle keep it should be fine.