Virgin Media outages and service status in Willenhall, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Willenhall, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willenhall, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 8: Problems at Virgin Media
Virgin Media is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (55%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Willenhall, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Smethwick, Wolverhampton, Walsall, West Bromwich, Dudley, Wednesbury, Burntwood, Bilston, Solihull, Lichfield, Cannock, Willenhall, and Rowley Regis.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham
|
TV | 18 minutes ago |
|
Oldbury
|
Internet | 11 hours ago |
|
Oldbury
|
Wi-fi | 16 hours ago |
|
Birmingham
|
Internet | 17 hours ago |
|
Smethwick
|
TV | 22 hours ago |
|
Birmingham
|
Wi-fi | 23 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Willenhall, England
Latest outage, problems and issue reports in Willenhall and nearby locations:
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Dr Emma Neachell (@thephdrunner) reported from Birmingham, England@virginmedia I’m getting an access denied error message. A quick google suggests this is a common issue.
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Kate Gordon (@Kagey_infohub) reported from West Bromwich, England@virginmedia Not sure tbh- it took at least 2 hours for the update to complete. Our connection frequently drops and is slow.
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Dr Emma Neachell (@thephdrunner) reported from Birmingham, England@BFILeigh @virginmedia @SkyUK I don’t know you but Virgin Media as a company are so bad they look Sky look amazing. If you can cancel and find an alternative I’d do it.
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Sharon Baker (@DixeyBaker) reported from Birmingham, England@virginmedia Thanks for replying! The green light keeps flashing which its never done - we had an outage in B14 yesterday- my internet is working and we have rebooted but its still flashing
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Malcolm Whittaker (@malcolmwhittak2) reported from Birmingham, England@jwhitt1970 @virginmedia @TomMockridgeVM Hi Joe Virgin Media and Mr Mockridge think about money in the bank, Customer service isn't on the agenda, it feels like authorised theft as all the time and effort on the phone is time lost with no evidence relating to performance. #CustomerService
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Dr Emma Neachell (@thephdrunner) reported from Birmingham, England@virginmedia B744LG my neighbour is also having issues. Internet keeps dropping out so there’s clearly some sort of intermittent fault. I’ve wasted 45 mins on the phone trying to report it.
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Sharon Baker (@DixeyBaker) reported from Birmingham, England@virginmedia trying to get some help with my router and I'm on hold for 20 mins then get cut off - no chat facility available and no email help - rather frustrating !
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Luke T (@lukiee) reported from Dudley, England@virginmedia I can’t get into my account online.. I have changed my password but it is still my my details are incorrect.. help
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Stuart (@Griffomiester) reported from Willenhall, England@virginmedia Have a word with yourself, this has been going on for 12 months. How about you send an engineer to fix once and for all
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Malcolm Whittaker (@malcolmwhittak2) reported from Birmingham, England@virginmedia @TomMockridgeVM We are currently moving house and trying to cancel our account unfortunately the call agents think it's funny to keep a client on the phone for 3 hours even more so they are happy to direct us to a department that is closed which terminates a call.
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🇬🇧Kimbo🇬🇧 (@Kimbohud) reported from Birmingham, England@virginmedia I have received a further two or three calls, following the request to remove one of the V boxes to save me some money, offering me different packages as a ‘loyal’ customer which would be costing me more! #youcouldntmakeitup 🙄
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Teds (@Tedtalks13) reported from Aldridge, England@ukhomeoffice @BrandonLewis ive one all this in my investigation to the fraud in court tht has a fraud log failed by @ThamesVP; via EE and well virgin media refused to co operate: fraud is easy to catches frombasic start of internet "the signal" for any signal to connect it has to have data communication
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Philky (@philwowski) reported from Birmingham, England@virginmedia been on hold to cs for 20+ minutes. No tv service. Intermittent service for the last 4/5 weeks. I just want to watch tv. I pay £100s /yr and yet not getting the service expected. I think I will have to contact Sky for a comparison sad after 15 years
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Clive Reeves (@PRBloke) reported from Birmingham, England@Lionbites @virginmedia @SkyUK You’re very picky. We had no broadband service from @virginmedia yesterday morning and no phone yesterday evening. 20 minutes to answer a phone call. I think they’re all challenged for customer service
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trev1874 (@tfd1977) reported from Birmingham, England@virginmedia on hold listening to crap music for hour then disconnected on hold again for 30 mins now anyone working in faults tonight
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Chris Picken (@chrispicken) reported from Wolverhampton, England@HannahWestwood @virginmedia It’s on, it’s just slow. Supposed to be 350 and I’m getting 20.
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chris (@eurobob17) reported from Wolverhampton, England@virginmedia It's my media service to many price hikes been with you for 8years and new people get a deal for a quarter of the price I pay I want out way to expensive paying for a land line I dont use just because VM wont let me out of LL service
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Mark Hipwell (@markhipwell1990) reported from West Bromwich, England@virginmedia So now I have to ring to cancel because that's too much or give you a chance to fix the price. Both take time out of my day when we only did this less then 2 months ago.
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Kate Gordon (@Kagey_infohub) reported from West Bromwich, England@virginmedia I'll check, but slow connection and frequent drop is ongoing. We looked at switching but didn't move as not enough confidence in alternative ISPs tbh.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Karl Twist (@KarlTwist) reported@virginmedia You without doubt provide the worst customer experience ever. Why do you make it so difficult for your existing customers to seek support? I can’t wait to switch service providers.
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ren ²⁹₁₂₇ (@py0john) reported@virginmedia Hi, i find its usually at around 6-8pm or 11pm-12am and usually lasts for 1-2hrs once it starts. It says I have troubles connecting to the hub. resetting the hub doesn't make a difference. I have installed wifi boosters (booster in the next room) and that doesnt help either
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Chris Swift (@swifty1871) reported@virginmedia my Mum has been trying to get through on your phone lines for hours no luck then on chat a lovely customer service advisor cut her off when she’s trying to speak about her package ! Shocking service !
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Alan S (@sometimesKysen) reportedSome new broadband company is installing fibre on my street, so I might finally have an option that's not Virgin Media. One small problem: they don't seem to have realised there are two flats at my address.
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Melissa Bradford (@Melikins333) reported@virginmedia Extremely flaky service for the 4th day in a row. Internet and TV down again. Booked an engineer to come out but they can't come until Tuesday which is ridiculous. Why is this happening all of a sudden?
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Caroline (@cazbee874) reported@virginmedia I paid £15 for ultimate wifi during a recent stay at premier inn, Weston super mare. It was useless and on check out we saw a sign in reception to say they were having issues with wifi. They have told me to contact you for a refund as I paid online direct
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James Dodds (@jimd198421) reported@virginmedia Box always gets warm but tonight your service 100% sucks, tv unwatchable, internet been down for over 2 hours hub 4 turned red as it wouldn’t connect and still can’t! Also taken our phone line down. You definitely don’t want to keep customers do you??
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Ludwig Kayser (@LudwigKayser) reported@virginmedia Well, neither price gouging nor fraud are technical issues, so the only purpose served would be to make the poor call centre op feel bad. I did call them when an engineer cut off my internet for a week last month while installing another flat's internet, as THAT was an accident.
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Cynical Pole (@CynicalPole) reported@virginmedia No its your problem im stop using your services and i hope everyone else will too
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Anthony Potter (@PotterAd) reported@virginmedia please help I’m at my wits end. You have given me the wrong landline number which you accept. I have spoken to 4 different advisers that have given me different dates that this will be switching back to our original number. This never happens. The last date was 09/08