Virgin Media

Virgin Media Outage Report in Willenhall, Walsall, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Willenhall, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willenhall and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Willenhall, Walsall, England 03/18/2025 14:55

March 18: Problems at Virgin Media

Virgin Media is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Willenhall, Walsall, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Walsall, Dudley, Smethwick, Sutton Coldfield, Brierley Hill, West Bromwich, Solihull, Wolverhampton, Stourbridge, Burntwood, Oldbury, Wednesbury and Cannock.

Loading map, please wait...
City Problem Type Report Time
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Total Blackout
United KingdomBirmingham Internet
United KingdomBirmingham Wi-fi
United KingdomBirmingham E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Willenhall, England

Latest outage, problems and issue reports in Willenhall and nearby locations:

  • Wolvesblogger Nathan Lloyd (@Wolvesblogger) reported from Wolverhampton, England

    @virginmedia Intermittent problem. It’s back on & then it’s gone again. Very frustrating.

  • DickyDodd Dicky Dodd (@DickyDodd) reported from Trysull, England

    @virginmedia media retentions and I got cut off and no call back. Ambismal customer service.

  • Mitz__P Mitesh Parmar (@Mitz__P) reported from Solihull, England

    @virginmedia do you have broadband issues in #Solihull as the service appears to have gone down. According to your service status page tho there aren't any issues 🤔 I beg to differ!

  • wthirskgaskill W. J. Thirsk-Gaskill (@wthirskgaskill) reported from Birmingham, England

    @virginmedia Please concentrate on getting up the noses of broadband customers, and stop running shit trains, and suing the NHS for money that was never yours in the first place.

  • DickyDodd Dicky Dodd (@DickyDodd) reported from Wolverhampton, England

    So I've been on hold to @virginmedia Customer retentions for 17 minutes... Unreal.

  • DickyDodd Dicky Dodd (@DickyDodd) reported from Wolverhampton, England

    @virginmedia You seem to find it very easy to let go a loyal customer of 23 years. You won't be that sad.

  • ArcanumDesign Bill Bishop (@ArcanumDesign) reported from Halesowen, England

    @virginmedia Tom, I already have, and they refused to match the same cost when the introductory offer finishes. You are still over charging me £125 p.a. for being an existing customer. Please have a UK customer manager contact me

  • AmbitiousMusic AMBITIOUS 🎶🎸🔊 (@AmbitiousMusic) reported from Birmingham, England

    Ok so the @EE connection on my phone is far superior then my home @virginmedia WiFi. May switch. #virgin is crap!! 🖕🏽

  • Plumberguyuk Mike Hamer (@Plumberguyuk) reported from Birmingham, England

    @virginmedia one good thing is I can demonstate in my customer training sessions how not to treat customers, thank you for the material Virgin Braodband

  • DarranAttwell Darran Attwell (@DarranAttwell) reported from Dudley, England

    @virginmedia can someone help me with a bill... I’ve been charged twice for the same bill both times overcharged. And I’m struggling over the phone.. can someone please DM me please

  • SammyLouisee_ sammy♥ (@SammyLouisee_) reported from Wolverhampton, England

    So after having problems with @virginmedia mobile decided to join @ThreeUK let’s hope this is a better network 🙌🏻

  • terrysankey Terry Sankey (@terrysankey) reported from Wolverhampton, England

    @SimonADouglas @virginmedia We have the occasional internet problem but since the last announced 'update' the hub seems to be resetting itself. Doesn't matter to the 'wired' machines but obviously disconnects the WiFi! Irritating as the restart times are long and inputting the names/password is a pain 🙄

  • simonpunch Simon Pugh (@simonpunch) reported from Wolverhampton, England

    @virginmedia just had the call ended by your overseas call centre not the greatest service in the world!!

  • DickyDodd Dicky Dodd (@DickyDodd) reported from Wolverhampton, England

    Now holding for 20 minutes @virginmedia Customer retention department obviously trying a different tactic to keep me as a customer I've been with this company since 1997 and this how I have to be treated.

  • andrewanthony83 Andrew Anthony (@andrewanthony83) reported from Codsall, England

    @SuperfastStaffs please let @virginmedia lay their cables in #Bilbrook and #Codsall we need proper #fibre broadband. We are being left behind with the copper solution that @WeAreOpenreach leave us with and it’s getting worse! @south_staffs @GavinWilliamson @StaffordshireCC

  • Sammykins9486 Samantha (@Sammykins9486) reported from Birmingham, England

    @virginmedia It’s media. I have sent off the details to change account holder name and heard nothing back it has been over 2 weeks, can’t get anywhere when i contact your call centre. I need a change to our services and need support with this

  • Plumberguyuk Mike Hamer (@Plumberguyuk) reported from Birmingham, England

    Virgin Media should be reported to the advertising standards, for lies, what a total load of crap, try getting your customer service telling the truth for a start .

  • Wolvesblogger Nathan Lloyd (@Wolvesblogger) reported from Wolverhampton, England

    @virginmedia Cheers for the top. Yes, tv & broadband services issues with an estimated fix time of 23:55. I may have to crack open the Scrabble & the candles. Now I know how people felt in the black outs during the war!

  • Plumberguyuk Mike Hamer (@Plumberguyuk) reported from Birmingham, England

    @virginmedia I don't think much will happen given virgin's track record but on the plus side you've given lots of material for my delegates on next Saturdays Customer Service module.

  • Plumberguyuk Mike Hamer (@Plumberguyuk) reported from Birmingham, England

    @virginmedia Just had a look at what you've sent, you lot are a real joke, you screw up and then push customer to do all the work and hope they give up, I surggest you find another job far as possible form customers,

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • adamapperley Apples (@adamapperley) reported

    @virginmedia your website is a nightmare. I'm logged in. Contact us > Moving home, why not sign in? Back to main profile/bill page. STUPID. I've already told you I'm leaving but no confirmation. Can't speak to you now to confirm. When is the box arriving to return equipment?

  • Parkesy1701 Sonic Death Monkey (@Parkesy1701) reported

    @virginmedia Our issue though, is poor upload speed on 1gb package, we are getting 1-4mbps when suggested speed should be 50mbps

  • CloopR Chloë (@CloopR) reported

    @itscoxxy @virginmedia Oh god, I don’t want to be the bearer of bad news 😭 I have a text number I’ve been contacting them with, if that’s any good? I’ve found it to be the only way to get in touch with them that gets a response!

  • t77nge Ange (@t77nge) reported

    @virginmedia It's come back on now, but it's a real inconvenience, especially as it's not the first time it's happened, I'm still waiting on a reply from my complaint last year when we had a total of 5 days of outage, seems I'm being ignored.

  • benccclarke Ben Clarke (@benccclarke) reported

    @virginmedia All sorted thanks! But your customer service advisors really need to learn to not hang up the phone when you say to them the price they offer is cheaper on the website so you’re going to go elsewhere. Also saying that the price shouldn’t “matter” that much with a small difference

  • sotonwhitbread Cllr Lee Whitbread (@sotonwhitbread) reported

    Any idea what’s going on with @virginmedia broadband services in the west of Southampton? I’ve had frequent connectivity issues. I know @toobbroadband are digging up lots of roads locally. Could this be causing the problem?

  • gwfvrowell Garry Voss (@gwfvrowell) reported

    @virginmedia The round trip latency speed is all over the place, my workplace IT team pinged my IP address and said I'm suffering from latency jitters whereby the signal constantly drops out which is why my Teams calls are indecipherable and the picture keeps freezing whist working from home

  • GDog1995 BillNyeTheScienceGuy (@GDog1995) reported

    @virginmedia need help with virgin bet any help?

  • Suggy23 Tom Sugden (@Suggy23) reported

    @virginmedia Yeah so I got the engineer sorted but I’m now having issues with my speed. What should I be getting on m200 over a wired connection?

  • Lisa09783698 Lisa (@Lisa09783698) reported

    @virginmedia Thank you for your assistance. Someone has now called me back and accepted my security details originally supplied ?? I believe the matter will now been sorted. Sometimes an element of common sense needs to be applied in the name of good customer service and problem resolution.