Virgin Media Outage Report in Aldridge, Walsall, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Aldridge, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Aldridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Aldridge, Walsall, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Wolverhampton, Burntwood, Oldbury, Willenhall, Dudley, Kingswinford, Tamworth, West Bromwich, Smethwick, Walsall, Sutton Coldfield, Lichfield, Brierley Hill and Stourbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Wolverhampton |
Internet | |
| Burntwood |
Wi-fi | |
| Birmingham |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Aldridge, England
Latest outage, problems and issue reports in Aldridge and nearby locations:
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baggy
(@_baggyaaron) reported
from
Birmingham, England
@virginmedia fuming. Just been in his for half hour for someone to end the call as soon as they pick up. Awful service
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Gemma Brayne
(@Gemgwar) reported
from
Armitage with Handsacre, England
@virginmedia really not impressed with your service. No idea what is going on and when I’m actually getting my broadband. Your team just keep lying to me and it’s frustrating!!
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Stuart Hurcombe
(@5tu1987) reported
from
Armitage with Handsacre, England
@virginmedia You mean the number we have used that have fed us countless information that is untrue/impossible to achieve to try and ‘keep us happy’. Also love the identical response to the previous tweet.. Nice template! Hopefully speak to someone in the week who maybe WANTS to help us
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Sharon Baker
(@DixeyBaker) reported
from
Birmingham, England
@virginmedia I appreciate your reply and I've done everything - its says no issues in the area but it said that yesterday and there was - I've had wrong service text come thru and all sorts- it's just not good enough
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Ash Corbett-Collins
(@corbettcollins) reported
from
Birmingham, England
@gaz112 @virginmedia That'll be the same @virginmedia that sends passwords out by post, complete with other sign in information. They're pretty much a joke at this point.
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Stuart Hurcombe
(@5tu1987) reported
from
Armitage with Handsacre, England
@Gemgwar @virginmedia Basically.. nobody knows what the process is! Told we had to wait in ALL DAY yesterday for nobody to come (when we apparently now it’s only a package being delivered) STILL! nobody is clear if it’s a package being delivered or an engineer. Shocking service for what we are paying!
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Evan Davis
(@EvanD) reported
from
Birmingham, England
@virginmedia It’s only been in the past few weeks that it’s gotten so bad. I was getting updates 2 weeks ago from @EE saying they were doing work in my area, but have heard nothing since. Shame you don’t have wi-fi calling
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Evan Davis
(@EvanD) reported
from
Birmingham, England
@virginmedia I’ll try texting. I only have 1 bar of signal
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Leanne
(@hiltonleanne79) reported
from
Birmingham, England
@virginmedia I’m sure you’re really sorry...sorted now without any help from yourselves. I do hope your CEO is aware of how shockingly abysmal your customer service is and I speak from experience.
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Leanne
(@hiltonleanne79) reported
from
Birmingham, England
Does anybody actually work at @virginmedia Customer Services! Have been on hold for over 20 mins on phone and is the second time I’ve had to call, no response on messaging either! Can anyone from @virginmedia assist before I raise this further with CEO @TomMockridgeVM
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Sarah James
(@gmb_sarahjames) reported
from
West Bromwich, England
@virginmedia major loss of service 2 days now on broadband and tv, can anyone explain why please. Happy to send details via DM
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Matt Smith
(@MattyladKRO) reported
from
Birmingham, England
@virginmedia If they ring again I will cancel
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Sasha Swapp
(@2108blondie) reported
from
Birmingham, England
@virginmedia Used to work for the company know all about rebooting after a fix. Just done *** and TiVo box again whilst still waiting for someone to answer the phone and it still doesn’t work. Absolutely shocking
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@virginmedia Bit pointless now. As are you customer service team whenever I call, which is half the reason we cancelled! 😠
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Jack Turley
(@mastergamelad) reported
from
Dudley, England
@virginmedia You're call centers are terrible. Just got hung up on. having miss calls and rmails about "money i owe" which i do not. get back to me asap.
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Sharon Baker
(@DixeyBaker) reported
from
Birmingham, England
@virginmedia Broken again this morning after being ok eventually yesterday - managed to get through on the phones as it's still early - they are now checking and its been escalated and an engineer booked for Monday - progress of sorts!
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Mat 🏳️🌈
(@EgglestonMathew) reported
from
Birmingham, England
@virginmedia It’s been an issue since we had it installed . Had 3 engineers visit. Never works at full speed
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Nas Mahmud
(@M5Mahmud) reported
from
Birmingham, England
@SkyUK Just like to say compared to @virginmedia and @bt_uk your customer service is absolutely SHITE!
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@Matey30 @virginmedia Nothing less than I’ve come to expect from them. Service has been so bad which is why we’ve left their tv service. Had to keep the broadband for now due to limitations of other local providers. Now watching freeview…
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Gary Webber
(@gjw1603) reported
from
Birmingham, England
@virginmedia Price rises, overseas call centers, the time spent on the phone listening to the nausiating voice. Suggest you look at social media and learn about your shocking reputation and customer service. Im out !!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Juuzeppi
(@PeppeSan_) reported
@strutcakes @virginmedia We had to charge provider. Virgin was so terrible that we were paying to not be able to use it at all!
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Mx Bex☯#ReclaimGenderQueerFlag💜🤍💚
(@mxbexglambert) reported
@virginmedia @mikenco Why is none of that investment on your customer service? Been trying for hours today to cancel phone, text, chat, now waiting for WhatsApp. Meanwhile signing up to Plusnet has been smooth as butter. Absolutely shocking customer service, again from virgin.
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Matt O'Connor
(@ProfMatheu) reported
@virginmedia Yes they guaranteed me that it was resolved thought the recalculated bill just received suggests otherwise. Also see complaint C-210122699. I don't have another hour to waste going around in circles and after today have no confidence in @virginmedia
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Matt Goddard
(@GodHesHard2) reported
from
Stockport, England
@virginmedia absolute terrible customer service. Not only did it take 50 minutes to get through, they then cut me off so had to wait another 30 mins. 12 years of loyalty and all you could offer was £5 discount! Good bye Virgin, hello Sky 👋
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Jean-Paul
(@JeanPau19891793) reported
@virginmedia I’ve been trying to cancel my contract now for 3 days! Firstly through text bot, then referred to WhatsApp and finially trying to phone. But after 3 phone calls and waiting 60 minutes each with no answer I am totally disgusted with this service!! Get your act sorted!
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Lord Barry Butcher 🇬🇧
(@BarryLButcher) reported
@mermhart @virginmedia @Virgin Been having this issue for months apparently they turn existing customers off to connect new customers who seem to get priority (not my words the words of the visiting engineer)
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Matt O'Connor
(@ProfMatheu) reported
@virginmedia Over the phone number 0345 454 1111 provided on the website/My account in order to cancel
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sean fitzpatrick
(@seanfitzy01) reported
@mermhart @virginmedia @Virgin I had to use a pen to press the reset button on mine earlier today,all fine now,use to have loads of problems weekly but since changing to the 360 TV box in Feb 2021 and putting it as wireless connection to the router compared to the V6 connection via wire ive had no real issue
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Glen
(@RabidSalmon) reported
@virginbroadband #virginmedia @virginmedia #virginbroadband @mermhart 1 hour on hold for you to answer. Not good enough. Had terrible internet for months and enough is enough. Please get in touch 🥺
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The Gay Electrician
(@GayElectrician) reported
@ShaneWoodhouse3 Virgin media make up the bills as they go along. Truly awful lot 🤢