Virgin Media Outage Report in Aldridge, Walsall, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Aldridge, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Aldridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 08: Problems at Virgin Media
Virgin Media is having issues since 07:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Aldridge, Walsall, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Burntwood, Oldbury, Wolverhampton, Brierley Hill, West Bromwich, Bilston, Tamworth, Walsall, Dudley, Lichfield, Sutton Coldfield, Rowley Regis, Wednesbury and Cradley Heath.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Wi-fi | |
| Burntwood |
Internet | |
| Birmingham |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Aldridge, England
Latest outage, problems and issue reports in Aldridge and nearby locations:
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Jean Thierry
(@MutliRaceMan) reported
from
Birmingham, England
@keith_bloke @virginmedia CS agent hung up on you? The only justification for that is if you used bad language. Otherwise they should be attempting to resolve the issue for you. Is this for your Dad? Mobile providers are universally poor. They consider themselves never in the wrong. I’m with @EE also poor
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Shaun Reeves
(@shaunreeves) reported
from
Fradley and Streethay, England
@virginmedia Lichfield area having problems. I’ve gone from 600mbps this morning to less than a meg. According to online no know issues. Connect app and your online diagnostic tool doesn’t support Hub4 so can even test that way. Done a rest of hub. Nothing. Help!
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Liam
(@LB_WFC) reported
from
Willenhall, England
@virginmedia It does. The internet will randomly cut out then come back on 2/3 minutes later. I’ve factor reset it via the router setting and a manual factory reset with no luck.
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Michael Pritchard
(@blueghostuk) reported
from
Birmingham, England
@virginmedia I can only await for the service I ordered then... hopeless
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Liam
(@LB_WFC) reported
from
Willenhall, England
@virginmedia Internet for the past 3 days has been absolutely awful!
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Shaun Reeves
(@shaunreeves) reported
from
Fradley and Streethay, England
@virginmedia It appears to have been resolved. However it is rather alarming to hear members of our village had been told by your customer service team “the earliest fix would be 6th Jan 2021”.
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Martin Clarke
(@MartinClarke165) reported
from
Birmingham, England
@virginmedia The text the number you provided has just put me in a loop of BOT replies and still no help from a real person Rubbish #poorcustomerservice #broadband #virginmediadown
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Dawnie
(@Dawn08503854) reported
from
Wednesfield, England
@virginmedia my TV has been off since 4pm no picture but sound can get tv guide etc on no problems. done all the usual restart check leads and can't get it back on.
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Alex Bann
(@alex_bann) reported
from
Birmingham, England
@virginmedia New V6 box (less than a month old) alternates between flashing red & white lights. Tried to reset using your help guide - still not working. How do I sort this out? #childreninthehouse
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Tricia
(@Tricia__Winspur) reported
from
Birmingham, England
@virginmedia Parents experiencing continual issues with their Virgin services... have tried contacting Virgin for over month and continually on hold. Now on hold again and this issue needs to be resolved. Elderly parents and no mobile. Any help as this is disgusting service!!
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Martin Clarke
(@MartinClarke165) reported
from
Birmingham, England
@virginmedia Nothing reported. I have a hub 4 your msg says can’t run test on this hub. My service goes down EVERY DAY. I’m fed up with Virgin. Take my money and offer rubbish device.
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Brett Ellis
(@brettellis1982) reported
from
Birmingham, England
@virginmedia have the virgin connect app.... however it will not let me sign in. Have changed password etc and it still says ‘wrong username or password’. Driving me mad!
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Amy
(@amy_brunny) reported
from
Birmingham, England
@virginmedia your mobile customer service is ****!
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Samantha
(@Sammykins9486) reported
from
Birmingham, England
@virginmedia how can i access online chat? Unhappy with a few things , and trying to get through to you over the phone is never a good result, have better service on the online chat service
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Tomexh
(@tomexh1) reported
from
Birmingham, England
@bt_uk worst mistake I made and I am locked in for 2 years, there is no doubt Virginmedia can not be beaten in Birmingham, please let me go back
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Lee
(@leerusson86) reported
from
West Bromwich, England
@Lindyloo1971 @virginmedia And when u try to call customer services to discuss the rise in bill price Ur on hold for over an hour and still no joy
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Brett Ellis
(@brettellis1982) reported
from
Birmingham, England
@virginmedia I am signed in on the web and on my virgin app. Will not let me sign in to the connect app
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..."Then They Fight You"...
(@SunnyBTC) reported
from
Birmingham, England
Anyone else been having internet connectivity issues all day? I'm with virgin media
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Griff
(@GriffPlays) reported
from
Birmingham, England
Streams delayed due to @virginmedia being absolute dog ****.
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Martin Clarke
(@MartinClarke165) reported
from
Birmingham, England
@virginmedia EVERY DAY my wifi drops. Morning and again in afternoon. My son is online with his teacher and my wife is online on calls. Thanks for the letter of price increase for rubbish service! SORT THIS OUT!#poorcustomerservice #virginmediadown #TeachingOnline
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mohammed
(@Great_One619) reported
@virginmedia Wired for my gaming console & wireless for phone. Both having issues.
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Researcher
(@queenie64339913) reported
@virginmedia VIRGIN MEDIA OUTAGE SW184UH AGAIN AND AGAIN AND AGAIN
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camjeffers
(@camjeffers) reported
@virginmedia No I didn’t he would only give the name Romeo like I said he was extremely rude
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Ryan
(@ryan2390) reported
Another attempt at finding out what I can do to get our block connected to the @virginmedia network and another rebuttal.
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Rachel Escott
(@RachelEEscott) reported
Tearing my hair out with @virginmedia They make it impossible to leave! No way to do it online (Is this the only company in the world that won't let you cancel online? Then tells you it might take them an hour to answer the phone (once you've connected and paying for the call!)
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Tim Bourne
(@TimSBourne) reported
@virginmedia Has since been fixed presumably by something done your end yesterday. I also asked about this in VM Community Forum. From replies it seems quite a few others had same problem - & also found it fixed around same time. Can someone in VM advise what the issue was & what fixed it?
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Cazz 💙
(@w_cazz) reported
@virginmedia Ive a mobile phone acc with you but nobody is helping. Since yesterday @ 0800 I’ve had no service. Unable to make calls, send texts or use data. Using my house WiFi (not Virgin) to send this tweet. Sorry but I need to be able to make calls. Pls advise what’s going on
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David Kevin Hatton
(@dkhatton) reported
@virginmedia So far I have sent 10+ twitter explaining the problem and not a single piece of proactive solution is forthcoming? HOW DO I GET SUPPORT?????
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camjeffers
(@camjeffers) reported
@virginmedia Been advised it is tomorrow but yeah I don’t think I’ve ever been spoken to like that from one of your customer service team usually pleasant to speak too
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gillie bryant 💙
(@gillyjb60) reported
Still no help 8 weeks now still no call back and I can’t keep phoning and hanging on for over an hour @virginmedia