Virgin Media Outage Report in Tamworth District, Staffordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Tamworth District, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Tamworth District and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 06: Problems at Virgin Media
Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Tamworth District, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Swadlincote, Sutton Coldfield, Tamworth, Nuneaton, Burntwood, Lichfield, Norton Canes and Smethwick.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Wi-fi | |
| Swadlincote |
Internet | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Tamworth District, England
Latest outage, problems and issue reports in Tamworth District and nearby locations:
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🐰 Louise Owen 🐇
(@LovesBunnys) reported
from
Birmingham, England
@virginmedia michael at support promised to call me back after 2 days and still not had a call back
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Jamie
(@JWilliams_94) reported
from
Birmingham, England
@virginmedia Nothing about Wi-Fi on the service page but by looking at the other 1000s of tweets from people with the same exact issue I’m clearly not going to get a solution anytime soon
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Evan Davis
(@EvanD) reported
from
Birmingham, England
@virginmedia HD is almost as good, but sport in SD is just horrible to watch
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mo4g
(@mo4g_777) reported
from
Birmingham, England
@virginmedia maybe if virgin didn’t spend shedloads of money on crap adverts and looked after your customers better it would mean something
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Paula Senior
(@paulasenior44) reported
from
Birmingham, England
@virginmedia And to add to that 7 calls to your customer service and we going round in circles. Appalling customer service
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Paula Senior
(@paulasenior44) reported
from
Birmingham, England
@ClaireBoyles @virginmedia I’m having a nightmare with customer service. No one listens or takes accountability!
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Adam
(@baggies_i) reported
from
Birmingham, England
@virginmedia It's not some 😂🙈 it's everyone mate noticed my Google pixel just went to H+ from 4G so appears you've switched everyone to 3G while fixing the issue. #virginmobile
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Lynne Taylerson
(@Realtimeedu) reported
from
Birmingham, England
@virginmedia I am waiting, for 15 hours so far. Am thinking of ringing the upgrade or new phone line as I'm sure I'll be dealt with straight away then. Ofcom will be able to advise me I'm sure with help of @MoneySavingExp
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Paula Senior
(@paulasenior44) reported
from
Birmingham, England
@virginmedia I am away in Europe again from tomorrow and need a service that works. I have been on hold for 30mins several calls and your assistant cut me off despite a promise at the start of the call that they will ring straight back should the call end. I’m still waiting 2.5hr later!!
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Phillip | The Web Engineer 👨🏻💻 🌋
(@TheWebEngr) reported
from
Birmingham, England
@virginmedia I think my wife would like someone high up to call her. As she is inconsolable at the moment. She has been passed from pillar to post on the phone for the past 90 mins and is still on the phone. My wife has some major health issues and no one seems to want to help.
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Paula Senior
(@paulasenior44) reported
from
Birmingham, England
@virginmedia Please can you call me. I am ready to cancel if this is not resolved today. Your service does not meet even the minimum standard required.
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Lynne Taylerson
(@Realtimeedu) reported
from
Birmingham, England
@virginmedia @Virgin_Victoria Call charges are not as bad as the wasted hour on the phone and another long wait ongoing now for the text help service to respond. Seems @MoneySavingExp forums are correct about difficulty leaving. All I need is a PAC texted or emailed to me and I'll be on my way.
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spooky sad face 🙁🎃
(@ubermodd) reported
from
Lichfield, England
why is virgin media down though
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Caroline James
(@kittykaz13) reported
from
Birmingham, England
@virginmedia Thank you, yes, I just called them after it happened again! They are sending a technician out to see if the area fault from last Sunday has caused an issue on my line, as this issue only started then, a tech is coming out on Tuesday
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🐰 Louise Owen 🐇
(@LovesBunnys) reported
from
Birmingham, England
@virginmedia The complaint should not be closed down as ihe said that a team member would get back to me with a resolution to the complaint and a gesture to me, and then if i was happy with the outcome the complaint would then be closed.
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Phillip | The Web Engineer 👨🏻💻 🌋
(@TheWebEngr) reported
from
Birmingham, England
@virginmedia my wife is on the 4th phone call to you guys and is in tears beacuse she is stressed out by one of your operators who she cannot understand and has made her incredibly upset. My wife has major health issues and you are not helping at all.
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Paula Senior
(@paulasenior44) reported
from
Birmingham, England
@virginmedia I’ve had 2 issues in last 2 weeks in Europe and away again tomorrow. You tell me all working yet it doesn’t. We reset everything and you had to escalate issue. Within 24 hours it started to work in Greece. No service in guernsey which means it’s not going to work tomrorow Spain
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🐰 Louise Owen 🐇
(@LovesBunnys) reported
from
Birmingham, England
@virginmedia Hi Michael from your team telephoned me on wednesday regarding the complaint i made about the way i was treated by your collections agent after speakibg to michael he said that i would receive a call within 24 to 48 hours from either himself or one of your team with a resolution.
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Caroline James
(@kittykaz13) reported
from
Birmingham, England
@virginmedia No known issues, there was on 28/04, same thing signal cutting out, supposedly fixed 29/04, but since then there were brief signal losses a couple times a day every day, another known issue raised 06/05 fixed the same day, yesterday had no problems, but today issue is worse
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🐰 Louise Owen 🐇
(@LovesBunnys) reported
from
Birmingham, England
@virginmedia Ok i think there has been a loss of communication from a customers point of veiw why would you say someone will contact you in 24 to 48 hours if they aren't, it makes me wonder why im still with virgin , as customer care is so poor i await some anwsers from you guys.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Stephen Hands
(@Handsy_) reported
@virginmedia Hi there. I have just seen your tweet and was about to reset my router... however my wired and wireless Internet are both back up and running! I really do need to know what is causing these issues- if it really isn't an external issue, should I order a replacement router?
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Matthew Davies
(@spoonieAB3) reported
@virginmedia Is there any way you can tell us when that email address was used to access the service from our device?
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MatthewBenham
(@TheOneMafu) reported
@virginmedia 2 weeks after engineer's visit and still no new router. You going to pretend to help again VM social team?
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Syd MC
(@63Syd) reported
@virginmedia OK, I'll see about getting that and see if it helps. Hopefully I won't have any future problems with the catch up or on demand services.
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Jim Beatty
(@jimbeat87) reported
@virginmedia @JakeOKane Known for years how crap. Agreed reduced contract last May and still paying old rate. Their Resolution team agreed to sort. Nil. Took to independent arbitration and they agreed with me. Virgin accepted but still did nothing. Pl avoid.
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Sam Selby
(@SamSelby70) reported
@virginmedia Well it was. Now it's about the fact that I have tried to cancel and have had my account sent to BPO
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James Green
(@semajgreen) reported
@virginmedia please can someone from cancellation team contact me via DM, please. I’ve been cut off 3 times now when being transferred from retentions team. I understand remote working issues but need to sort my contract ASAP. Thank you .
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scottish85
(@nbsmahlaba) reported
@Virgin @virginmedia WHEN ARE YALL OPENING THE SAUNA THE STEAM ROOM WE ****** PAY FOR THAT SERVICE OPEN THAT ***** **** WE PAY FOR THAT ****
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James Williams
(@Xyilli) reported
@virginmedia absolutely disgusting. Having issues with broadband so booked an engineer for today between 8-12. Nobody turned up. Once again virgin customer service is shocking!!
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Tori Crowther
(@torblor) reported
@virginmedia hi, I wondered if you might be able to help. I’m having trouble making calls, it keeps saying I don’t have enough credit. Just checked my account on the app and it says 0 mins used of my unlimited credit this month so not sure why. Thank you!