Virgin Media Outage Report in Tamworth District, Staffordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Tamworth District, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Tamworth District and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 17: Problems at Virgin Media
Virgin Media is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (59%)
-
Wi-fi (18%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Tamworth District, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Burntwood, Nuneaton, Tamworth, Sutton Coldfield, Smethwick, Lichfield and Ashby de la Zouch.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Total Blackout | |
| Birmingham |
TV | |
| Birmingham |
Total Blackout | |
| Birmingham |
Internet | |
| Birmingham |
Wi-fi | |
| Birmingham |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Tamworth District, England
Latest outage, problems and issue reports in Tamworth District and nearby locations:
-
tonymartin
(@tonymartin82211) reported
from
Birmingham, England
@virginmedia up to their scams again and when you get through all the button pressing on the phone and are past from one to another then when you start asking questions they hang up .
-
Karl
(@thekosfox) reported
from
Nuneaton, England
@virginmedia Hi, I'm a new customer, installation is this Saturday (24th). Our friends have recently joined you and they were offered multi-room (1 extra box) with no 'set up' costs. So I inquired and was told the same (just £7.50pm) put through to another department and told no, its £49.95.
-
Dr Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
@Cee_langie8852 @virginmedia Yes, they are useless. No service most of yesterday and as of 0530 this morning, no service again. I’ve spent hours waiting to get through to the technical team. It’s time @ofcom got involved.
-
🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@ChrisScottBtn I’m fed up of this process year on year with an ongoing problematic service. Three complaints, two left unanswered. And then the onus is on you to chase! I cannot be bothered with them anymore. That’s the level customer service I’ve come to expect from @virginmedia now.
-
Dr Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
@_gl_lxuise @SkyUK @virginmedia Same problem here. They keep saying they have fixed the issue when they clearly haven’t. They are good at putting prices up but not at fixing issues. I’m going back to Sky.
-
§↯mØn
(@scgough) reported
from
Birmingham, England
Anyone else experiencing DNS issues for certain sites. UK based. I’m getting unresolved errors via virgin media net but ok via mobile data. #dns #networking
-
mark shaw
(@markshawnwo) reported
from
Birmingham, England
@virginmedia internet down in Birmingham checked with reported issues and not known anything else reported it
-
Stuart Cockerill
(@licklemouse) reported
from
Birmingham, England
@virginmedia tremendous service had problems with my tv service for 3 weeks now which you still haven’t sorted and now you put my bill up and to try and sort it all out I’ve now been on hold for an hour shocking
-
Caroline Durbin
(@acroline) reported
from
Birmingham, England
@virginmedia Nonsense. If you valued me as a customer I would not have gone through 3 months of unanswered calls and when I did speak to staff- accusations of lying. Check your records before cut and pasting bland replies.
-
Karl
(@thekosfox) reported
from
Nuneaton, England
@virginmedia I understand there is an activation fee, when I asked, as a new customer if it could be waiverd and was told yes, I didnt then expect in another department to be told no!! One main reason we are leaving Sky is because of this of inconsistency in customer service. Poor start!
-
Dr Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
@MrPaulTreadwell @virginmedia @Ofcom I’ve just spoken to a very rude lady in retentions. Have been lied to, apparently I was on the internet all day yesterday, I was in the office.
-
Caroline Durbin
(@acroline) reported
from
Birmingham, England
@virginmedia utterly appalling customer service once again. 15 minutes on hold to cancel a contract miss-sold to me.
-
Liam O'Gorman
(@gorman_wba) reported
from
Walsall Wood, England
@virginmedia Your an absolute joke of a company, you charge me £50 a month for broadband and it hasn’t worked for the last 2 months, 4 people in our street have the same problem but yet when an engineer comes out they claim they’ve fixed it when they havent,sort it out,disgrace.
-
Karl
(@thekosfox) reported
from
Nuneaton, England
@virginmedia Understandably, I was very annoyed after being on hold for 'god knows' how long to be told yes, the activation cost, £49.95 would be waived as a new customer. Then to be put through to the installation team and told NO!!! the activation cost would stand!!! Bad customer service.
-
Gabe
(@SummerfieldGabe) reported
from
Lichfield, England
omg @virginmedia has the WORST customer service 😭🔫
-
Tariq Khan
(@TeeKhan84) reported
from
Birmingham, England
@virginmedia problems with my phone line in B9 Birmingham.
-
Dr Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
@stephanemassey @VirginMediaCorp You should leave Virgin Media, I can pretty much guarantee the service won’t improve and you’ll be left with no internet on a regular basis.
-
🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@Poxo01 We have been battling rising costs and poor service with @virginmedia for years. Have argued down the contract repeatedly due to issues. Just got the internet and home control stable again and then get another price increase letter. Fed up with them.
-
Karl
(@thekosfox) reported
from
Nuneaton, England
So, I'm switching from Sky Tv/Broadband to @virginmedia. A friend of mine who is a new customer got multi room with no activation cost. I phone for the offer and the lady said no fee, yayyyy, I go through to another department and its £49 Being fobbed off already!!😡😡 NOT HAPPY!
-
Dr Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
@MrCMorley @virginmedia If it’s anything like the ongoing outage in Four Oaks they won’t bother to contact you. I checked they had my correct details and I’ve had no updates. I’ve now cancelled my contract.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
e l i s e
(@elise27_elise) reported
Online uni is all fun and games until virgin media goes down and I can’t sit my interviewing exam 🥲🥲🥲🥲🥲🥲🥲🥲🥲 I’m going to scream
-
kenneth combes
(@inspectortooth) reported
@virginmedia Don’t know what to do now. Can’t just stay on hold indefinitely. Please help
-
TMcGRed
(@TMcGRed) reported
@virginmedia I've had this router like this since installation (over 2yrs) and have never had this issue before. Also I ran the diagnostic tool on the router. Telephone service & WiFi connections both had red exclamation marks next to them.
-
russell lehman
(@russelllehman2) reported
@virginmedia my TV box has a hardware fault. I've only been a customer 2 weeks and been told there is no replace in the UK. I've tried to speak to a manager, told they were all in a meeting and couldn't be disturbed. Really poor service and wish i’d remained with @Sky @Ofcom
-
Curtis_Tyler
(@OfficialCurtiss) reported
@virginmedia Yes been a couple of months now but every so often it just keeps on going slow and sluggish
-
ally james
(@Memphis444) reported
@JuliaHB1 @VodafoneUK Julia you think Vodafone are bad, they are not a patch on Virgin Media trust me.
-
Stephen Smith
(@sps81) reported
@virginmedia Perhaps you'd be good enough to tell me what's happened with the following complaint references: C-031120602 COM104330554
-
chutch1945
(@cowle1) reported
@virginmedia A reliable Virgin broadband service..
-
kenneth combes
(@inspectortooth) reported
@virginmedia No sound. Have rebooted the box approximately 8 times on the last 3 days. Has fixed the issue until today when 3 reboots have done nothing. I need a new box. Very simple fix. Indian call centre have put me on hold to speak to a senior team but no response after nearly 40 minutes.
-
Sandy Hoskins
(@SandyHoskins) reported
Complaints virgin media @virginmedia how shocking is your service? Moved into our new home on 18th November and looking forward to our promised “lightening fast broadband” well... a month later and we still have NO service at all and continue to be billed!! Get your act together!