Virgin Media Outage Report in Swadlincote, Derbyshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Swadlincote come from postal codes DE11 and DE12.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Swadlincote, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Swadlincote and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 23: Problems at Virgin Media
Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Swadlincote, Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Derby, Tamworth, Burton upon Trent, Swadlincote and Coalville.
| City | Problem Type | Report Time |
|---|---|---|
 Derby |
Internet | |
| Derby |
Internet | |
| Tamworth |
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| Derby |
Internet | |
| Derby |
Internet | |
| Derby |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Swadlincote, England
Latest outage, problems and issue reports in Swadlincote and nearby locations:
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Paul Ley
(@paul_ley) reported
from
Tamworth District, England
Virgin media sim card is free and it's not worth it. It's really bad. Hardly ever get a signal when out when u do it's about 5mb
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National Forest E-Bike Holidays
(@Ebike_holidays) reported
from
Ashby-de-la-Zouch, England
@virginmedia It’s even more stressful as we can’t tell her when you will resolve the problem. Extremely poor service.
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whatsitallabout!!
(@horseracingmama) reported
from
Burton upon Trent, England
@virginmedia can’t wait till they read the feedback on the email survey they asked me to do they scored a massive 0 from me and no I would not recommend them and will never go back to them either!!
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li.iam🏳️🌈👬♥️
(@Liammanning2u) reported
from
Swadlincote, England
@virginmedia @taylur41 Does @LutzSchueler know how bad your customer service is
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li.iam🏳️🌈👬♥️
(@Liammanning2u) reported
from
Swadlincote, England
@virginmedia can someone help me
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Hope Ford
(@HopeFord1994) reported
from
Tamworth District, England
@virginmedia Day 10 of no internet, partner has rang countless times spent the best part of 5-6 hours in total to various departments. Terrible as a new customer!
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Kate J
(@katej1984) reported
from
Sandiacre, England
@virginmedia any chance you could hire call centre staff that don’t hang up the phone after 3 seconds in an attempt to bring their AHT down?
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Jackalyn Hardy 💙
(@JackalynHardy) reported
from
Tamworth District, England
@virginmedia waited for 25mins to get through to discuss changing my contract gave all my details put on hold and then cut off, despite having my number and mobile they haven't even tried to call me back great customer service
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DJ Knight 🇬🇧
(@iRacing74) reported
from
Sandiacre, England
With public service cuts, why do we year upon year pay more Council Tax for less service? Virgin Media put their prices, but do not reduce my service - If they did I'd cancel the service. We are legally obliged to pay more for less - go figure 🤷
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National Forest E-Bike Holidays
(@Ebike_holidays) reported
from
Ashby-de-la-Zouch, England
@virginmedia We followed instructions to switch phones to fibre optic. Can dial out but can’t get calls. It’s really upset my mother in law as she is vulnerable and we are her emergency support. Our mobile signal is very poor at home, so she is frightened she can’t contact us.
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Derbydog
(@derbydog1976) reported
from
Stenson Fields, England
@virginmedia @virginhelp is there a problem with the internet as mine has just dropped off
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Stuart miller-kirkpatrick
(@mufcsmk) reported
from
Measham, England
@virginmedia please stop ringing me, il never come back #BYEBYEBYE
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Gerry White SEO geek
(@dergal) reported
from
Ashby-de-la-Zouch, England
@virginmedia helping out my 74 year old mother, when she resigned with you at Christmas, you also promised to send out a new V6 box, it never arrived, I chased this up and then you sent an older TiVo box. I spoke to the guy and he told me they're the same !?
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Gerry White SEO geek
(@dergal) reported
from
Ashby-de-la-Zouch, England
@virginmedia I tried - I assume it doesn't work on a mobile!?
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Andrew Markou
(@Andyfoodie) reported
from
Tamworth District, England
Hi @virginmedia I live in the B77 4LD area and we use you as our Broadband providers. Has the network gone down and if so approximately when will it get fixed and be back up and running?
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Alex Tipler
(@alextiplerfilm) reported
from
Coalville, England
@virginmedia Hi I cannot log in to my Virgin Media go account nor change my password. Please help me as I need this urgently!
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Lizzie Jane 🎭
(@LizzieMizzie_) reported
from
Market Bosworth, England
@virginmedia I am currently on 3G and it’s SLOW! So a refund would be the right thing to do. Especially if the money has already come out of my account. I have screenshots to prove it’s not working.
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Alex Tipler
(@alextiplerfilm) reported
from
Coalville, England
@virginmedia You don't have internet access yet you are on twitter? Can you not get someone to ring me. I am stuck on hold, 16 minutes now, waiting to resolve your issue!
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Gamepopper
(@gamepopper) reported
from
Lichfield, England
I forgot that Virgin Media were future proofing their network in my area. Watching Wolfwalkers to pass the time...
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Simon Oram 💙
(@TheRealSiOram77) reported
from
Fazeley, England
@virginmedia No broadband or TV at the moment. Been poor for a few days. Website just says you're aware of the issue. Can't get through by phone and tried to sign up for updates but keeps failing. WiFi needed for work. Any suggestions?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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UFOSully
(@UFOSully) reported
@kings4ud @virginmedia You don't have to wait. You can cancel at anytime. You may get a cancellation charge but you can fight it and refuse to pay it.
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Colin
(@TheColinReed) reported
@virginmedia I'll keep trying, but is there any other option for boosting the signal around the house without using the app? Do the WiFi pods work without it? I have some very thick walls.
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qbahmed
(@qbahmed1) reported
@virginmedia Contacting your customer service is the worst part. The amount of time wasted without an outcome is horrendous, the deceiving information by the agent is scary & the attitude is completely unacceptable.
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mike king
(@King1315M) reported
@virginmedia It's not to do with no service, it's to do with an installation that took 3 weeks, the inefficiency of the call centres, failure to do the work and compensation. Who do I call to rectify.
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Shaun craig
(@Shaun23972) reported
@stephanemouill1 @virginmedia This is exactly the position I'll be in at end of the month. I'd rather stay with VM but only want broadband. Can't afford the price rise on my current package If they're not allowing this, I'll cancel after 14 years with them and start making other arrangements with @TalkTalk
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Darryl Stephens
(@Darryl_1988) reported
@virginmedia You never offer the best deal, it's a silly game where as you get passed from person to person you miraculously find a slightly better deal. You offer new customers a package for 29.99 and the best you can offer the same package an existing customer is £57 (2 days previous it was
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Ms Bakou
(@Katerina_Bakou_) reported
@virginmedia My flat was rebuilt after a fire, with new cables installed down to the Virgin Box. Before the fire the flat had Virgin (the rest of the building still does) but your database hasn’t been updated to show that my flat is ready to go again. Do you have an email address to contact?
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Darren Keen
(@LordChislehurst) reported
So @virginmedia chat is the faster way to chat and you might get better deals, 3.5 hours logged on to chat with no sign of a human response, just some sales pitch nonsense. Truly awful service, I'm assuming Virgin relates to their lack of experience with satisfying customers!
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The Adamsons
(@Adamsons_Vs) reported
@virginmedia It's not a local service issue, it's a fault on our property
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Steve Wood
(@stevewood_) reported
@virginmedia Lots of empty apologies, more goodwill gestures, yet another appointment, think it's going to be number eight or nine, and I'm just not confident that it will be even sorted then. Can't escalate it to a full complaint as I need an account, can't have an account without a service