Virgin Media Outage Report in Swadlincote, Derbyshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Swadlincote, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Swadlincote and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Swadlincote, Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Coalville, Ashby de la Zouch, Tamworth, Derby, Burton upon Trent, Swadlincote and Lichfield.
| City | Problem Type | Report Time |
|---|---|---|
 Coalville |
||
| Ashby de la Zouch |
Internet | |
| Tamworth |
Internet | |
| Derby |
Wi-fi | |
| Burton upon Trent |
Internet | |
| Derby |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Swadlincote, England
Latest outage, problems and issue reports in Swadlincote and nearby locations:
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Sinead Bacon👩🏼⚕️
(@prinnysinead) reported
from
Kegworth, England
@virginmedia need to sort their shit out, we’ve had shitty on off WiFi for months now 🙄🙄
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Wie-Men Ho
(@WieMenHo) reported
from
Lichfield, England
@virginmedia Again, why is it so complicated. Designed to frustrate the customer and so they stick with the more expensive package. Your team member could not understand my basic request, which is very concerning. Listen back to the call. Play it to @ofcom they have my consent to listen to it
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Philip John 🇪🇺
(@something_phil) reported
from
Lichfield, England
There are going to be *weeks* of follow up at @virginmedia about how the hell they allowed their own status page to be tied to their infrastructure. Pretty useless if your status page goes down when you do.
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jamie ford
(@superjayslim) reported
from
Coalville, England
@ash_tunstall @virginmedia Sky working fine. Streaming shit loads!
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Wie-Men Ho
(@WieMenHo) reported
from
Lichfield, England
Shocking telephone service @virginmedia - want to reduce my TV package. Don’t want movies or BT sports any more. Can’t tell me what package I would move on to. Whether I lose any other channels or even if I lose HD channels.
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Chris Seddon
(@_Chris_Seddon_) reported
from
Melbourne, England
Looks like someone pulled out the wrong plug at Virgin Media HQ. Even their website is down!
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Anthony Bates
(@antbates1991) reported
from
Burton upon Trent, England
New tactics from Virgin Media, ring up to cancel, they say they can't find your account and then put the phone down. 🖕🖕
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Mark Northall
(@Mark_Northall) reported
from
Tamworth District, England
@virginmedia I finally had a response now waiting for a techie to get back to me - I still don’t think I should gave to pay for a service I’m not receiving (High speed internet)
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Clare Watson-Spence
(@Watto_Clare) reported
from
Coalville, England
Can anyone help with 20 data dongles for a school I’ve worked closely with. The free WiFi/data would allow these families to access on line learning for lock down. Would be a loan until they return to school! Please try and help! Thank you xx @virginmedia @tescomobile @O2
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James Watts
(@james_watts) reported
from
Sandiacre, England
@virginmedia The is letting me know. Downloads are very slow a video that would normally take 3 mins is now 40.
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Amara Pickerill
(@amarapickerill) reported
from
Walton upon Trent, England
@virginmedia please tell me how to contact your complaints department as I have an ongoing issue with your mobile department that’s been raised over the last 12 months and no one can help me! #poorcustomerservice #virginmobile #complaint #help
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Wie-Men Ho
(@WieMenHo) reported
from
Lichfield, England
Not surprised re @virginmedia especially on the TV side - my issues remain unresolved following my attempts to reduce my tv package without being given the assurances or certainty of what channels would actually be removed and what would remain!
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harrietparkdavies
(@harrietmayx) reported
from
Lichfield, England
@virginmedia reset my virgin router and now won’t turn back on.. help please
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Simon Banks 🦁
(@sjbanks47) reported
from
Tamworth District, England
@virginmedia your online service status says there are no known issues in my area. However when I called just with a broadband issue I was told there is a fault in our area. If your website was up to date I would not have needed to call and queue for 30 mins.
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Stuart Windle
(@stuwin1) reported
from
Stenson Fields, England
@virginmedia When I phoned the contact centre they said they knew there was an issue and it would be sorted in 24hrs. A quick google shows this isnt just me its a common trend
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matthew aucote
(@matthewaucote) reported
from
Lichfield, England
@virginmedia Broadband been down all morning in Lichfiled area any idea of issue or timescale
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brian alvin
(@justrunningnow) reported
from
Sandiacre, England
@the____ghost @virginmedia Its broken
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Neil Johnson
(@neilmjohnson72) reported
from
Ashby-de-la-Zouch, England
@virginmedia You need to sort your customer service out, it is absolutely disgraceful. Your technical team are ignorant and hang calls up without situation. You are getting dumped!
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Anthony Bates
(@antbates1991) reported
from
Burton upon Trent, England
@virginmedia It's for Virgin Media. Everytime I ring up to try and change something no one over the phone can ever find my account and because of this no one can help me. I want to cancel my package because the offer I'm on expires next month and the services are not worth £84.
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Caitlin Parker🧜🏼♀️🧜🏼♀️
(@caitlinaimeep) reported
from
Lichfield, England
It’s like @virginmedia are trying to get people to upgrade their broadband during lockdown otherwise they’re gonna give you shit service 🧐🧐🧐
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Caroline
(@carolinemilts) reported
@virginmedia Why are you not addressing the rude conversation I had with an agent as screenshotted above?
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Marybel
(@MarybelHawkins) reported
One hour on the phone to @virginmedia disconnection team trying to cancel, everytime I ask a question, silence for 15 minutes! This is painful!
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Brian Locke
(@BrianLocke19) reported
@virginmedia Also 9 mins on hold at a cost of £1.82 is a joke when told its the only way to contact your cancellation service!!
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Paul Butler
(@PaulWButler) reported
@virginmedia This is becoming a fiasco! I go via text and after lots of questions get this ‘Due to unforeseen circumstances we are not currently able to offer support via Messenger for Faults’. Then asked to join WhatsApp and guess what after lots of questions?
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Steven Gibson
(@hoopy91) reported
@virginmedia got the letter about price change and ability to cancel with no fees does thus include my mobile which is linked to my broadband package?
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swiss tony 💙
(@ukfishert) reported
@virginmedia (3/3) now the chat on WhatsApp still active and ive been passed to customer relations since around 10.30 last night and yet to hear anything.
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Kamran Zamani
(@theKamranZamani) reported
@virginmedia Dear VirginMedia I have inconsistent Wi-Fi within my house. In some areas, there's no signal. Your engineer visited last week. He said I need some intelligent Wi-Fi pods from you. I've tried ringing you for a week to no avail. Could you please help?
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Lauren
(@Lauren70708942) reported
@virginmedia got cut off twice trying to cancel new contract with you while 'my details were checked' and having been on hold for 25 mins. Sent contract for cancelling in recorded post (delivered). Now had three calls from you that cut off as soon as answered. Appalling service
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Phupinder Roopra
(@Kungphugb) reported
@virginmedia Not to worry, once I got through to the call centre the agent was able to transfer me to customer retentions and whilst on hold I had the automated offer. Whilst this has helped me surely you should be offering this to all customers automatically ?
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MentallyInMyTwenties
(@Procrastymaster) reported
@virginmedia I shouldn't have to. Marketing should be an opt-in, not opt-out. There was no option when I entered my number, and no indication that I would be hassled. Anyway, if that's how you treat potential customers, I don't want to be an actual one, so you've lost a sale.