Virgin Media Outage Report in Ibstock, Leicestershire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ibstock, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ibstock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Ibstock, Leicestershire, England
The most recent Virgin Media outage reports came from the following cities: Leicester, Loughborough, Hinckley, Burton upon Trent, Coalville, Swadlincote, Nuneaton and Castle Donington.
| City | Problem Type | Report Time |
|---|---|---|
 Leicester |
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| Leicester |
Wi-fi | |
| Leicester |
Wi-fi | |
| Leicester |
Internet | |
| Leicester |
Total Blackout | |
| Leicester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ibstock, England
Latest outage, problems and issue reports in Ibstock and nearby locations:
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Songbirdeee 🦁
(@songbirdeee) reported
from
Tamworth District, England
So #VirginMedia I report a fault this morning, you say repaired by 6pm. 7pm I called as still not working despite txt/email says fixed. 50 mins of listening to music then, "the other person has cleared" Really don't like being lied to. Not good enough, valued customer, my arse!
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joseph langton
(@jnlangton) reported
from
Braunstone, England
@virginmedia the advisors do not listen to what their customer are asking the result is frustration for the customer
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Ian Duffy , (Goonerian) 🔴⚪
(@goonerian22) reported
from
Nuneaton, England
Powercut in #nuneaton #camphill in the afternoon and now @virginmedia has gone down night wat ******** going on !!!
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David Farley
(@DavidFarley84) reported
from
Tamworth District, England
@virginmedia my virgin box has broken for the 2nd time in 6 months. Green screen and no sign of restarting. I am going to cancel my contract tomorrow
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Billy Patel
(@b17yvw) reported
from
Birstall, England
@virginmedia I am a very disappointed customer I was on hold for 15 mins finally spoke to a advisor on the retention team who placed me on hold and then the call dropped on hold again now and it’s been 30mins and no answer 😔
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Mark Shilton
(@MShilton1880) reported
from
Tamworth District, England
@virginmedia have been trying to call customer service today only to be cut off twice after a hour on hold. Absolutely disgraceful, need to speak to someone not try online any chance of a call back please?
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🦁Michael Wyant 🦁
(@WyantWyant) reported
from
Atherstone, England
@virginmedia my 84 year old mum has been sent a new SIM for her old virgin mobile handset. But it won't register and I can't get to speak to anyone. Please please please can somebody help her
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Sophia Benvenuto
(@SophieClaireB) reported
from
Nuneaton, England
@virginmedia @Nicebikeman1 Hi @virginmedia how can we speak to them if they are not answering! Feels like you do it on purpose so you can charge people for claiming they have the notice after 30 days, when you just not allowed them to cancel if no one answer and there is no other way!
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Amar Chauhan
(@BeeDesigned) reported
from
Glenfield, England
@virginmedia @VirginMediaNews looks like ur internet is down. Can someone turn it off and back on please. Thank you
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Chris Myers
(@chrismyers66) reported
from
Coalville, England
@virginmedia how can I contact you to cancel my service
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Ollie
(@ollieg21296) reported
from
Ketteringham, England
@virginmedia Hi guys. just got off the phone with someone in your Swansea call centre, can you tell me their name? As they called to call back tomorrow and ask for them & they’d help my query.
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georgia clarke
(@geiiclarke) reported
from
Kirby Muxloe, England
@virginmedia @VMSolutions_ I have been on hold to your virgin media customer service for 45 minutes for the advisor to hang up whilst I was getting permission from the account holder for me to deal with their account
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Sophia Benvenuto
(@SophieClaireB) reported
from
Nuneaton, England
@virginmedia @TheAmos123 Hi, please help, I have to give today my 30 days notice and have no other way to do it that speaking to someone but no one is answering! I am a key worker for NHS, your website says you are prioritising is but does not feel like it 😢
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joseph langton
(@jnlangton) reported
from
Braunstone, England
@Rachel_Rabbit13 the worst part of @virginmedia is their shite philippines call centre
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Mr Booth
(@tsbooth) reported
from
Hinckley, England
@virginmedia my router is only giving me 5G, why can’t I see 2G? I’ve restarted router, Reset and nothing works! I’ve called Virgin and they tell me there is no call centre available! What am I meant to do? Help please!
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Sophia Benvenuto
(@SophieClaireB) reported
from
Nuneaton, England
@virginmedia But I need to give my notice within today? How is it possible if you give people no other way to cancel it?! Every other company let’s you do it by clicking an option on the portal. I am an NHS key worker and feel like you are taking advantage of people money time! Let me cancel!
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sean anderson
(@sean210367) reported
from
Hinckley, England
@virginmedia absolutely disgraceful customer service again. Our contract is up for renewal and you want to increase our bill by £50 but with no additional services. Daylight robbery tried speaking yo someone. Can't get through yo talk to anyone
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Sophia Benvenuto
(@SophieClaireB) reported
from
Nuneaton, England
@DaveRumbold @virginmedia Thank you Dave, how did you manage to get through to them? Feels impossible! I am at work and keep on taking breaks to see if they get back to me, but the days tree n is absolutely broken. Should be able to terminate from the online portal!
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Stuart miller-kirkpatrick
(@mufcsmk) reported
from
Hinckley, England
@virginmedia help @YouTube not working via our tivo box😞
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georgia clarke
(@geiiclarke) reported
from
Kirby Muxloe, England
@VMSolutions_ I have been on hold to your virgin media customer service for 45 minutes for the advisor to hang up whilst I was getting permission from the account holder for me to deal with their account
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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The Edvardz
(@CEdvardz) reported
@virginmedia I no longer care if you disconnect my services. I’ve been contacted by three other customers asking advice. Sadly I cannot help. Despite 25+ years in CX this is beyond me.
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peтer 정호석 вragg
(@Braggovic) reported
@virginmedia None. But at least progress (of sorts) is now being made - a technician has been arranged for next week. VM have acknowledged an issue but without the technician cannot say what it is. It’s another week to wait, but we’re getting there.
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Pat Cox
(@patinkent) reported
@virginmedia Ihave checked and entered my postcode and it still says issues with TV just as it has done since Thursday. I am reluctant to talk to your team as they have no respect for the older person and treat us as if we don't understand, despite the fact that I have taight basic IT skills
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Scott Doman
(@scott_doman) reported
@virginmedia I'm still getting 30 to 40Mbps when I should be on 1Gbps. I'm about to call customer service again to see what the deal is, my colleague in the SS16 area has the same issue.
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joanne cair
(@mstmrvelusmummy) reported
a lot less painful and stressful. I would still have been seriously peeved that some idiot cut our cable but I would have understood the reason for the lengthy delay. Instead we were messed about and lied to and as a result have cancelled @virginmedia and gone to @bt_uk instead.
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Eilidh Garrett #LiveableNHSBursary
(@thegradmedic) reported
@virginmedia Where do I register the loss? Also, ‘£8.40 per day for a total loss of service after 2 full working days from registering the loss of service to us’ I’ve lost much much more than this bc of loss of ability to work.
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Darren Clothier
(@darren_clothier) reported
Another day. Another issue with @virginmedia. This time they’ve not set up a DD and incorrectly entered the account password so that I can’t speak to them to pay.
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graeme mccausland
(@graemer41) reported
@virginmedia Trying for 19 days now to get Netflix activated as it is part of my bundle, but apparently there is a technical problem with your app which means I cannot see the activate button. 5 times it has been sent to technical support to be resolved as customer service cannot !!
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Sean McDougall
(@seanmcd07) reported
Hi @virginmedia, I asked you to get your Customer Relations team to call me regarding my complaint because I’ve already done far too much chasing of you pertaining to it. So I don’t appreciate a text asking me to call you to discuss it. I await your call. Can DM you the deets.
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Endhits
(@endhitstv) reported
@HollyRexTwitch @virginmedia It’s getting ridiculous atm. I upgraded to the “1gb” and been persistent issues with inconsistent service ever since.