Virgin Media Outage Report in Ibstock, Leicestershire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ibstock, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ibstock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 18: Problems at Virgin Media
Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Ibstock, Leicestershire, England
The most recent Virgin Media outage reports came from the following cities: Swadlincote, Leicester, Loughborough, Hinckley, Nuneaton and Burton upon Trent.
| City | Problem Type | Report Time |
|---|---|---|
 Swadlincote |
Total Blackout | |
| Leicester |
Wi-fi | |
| Swadlincote |
Internet | |
| Loughborough |
Internet | |
| Hinckley |
TV | |
| Leicester |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ibstock, England
Latest outage, problems and issue reports in Ibstock and nearby locations:
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Stuart miller-kirkpatrick
(@mufcsmk) reported
from
Hinckley, England
@virginmedia "your bill is wrong" No **** Sherlock. @richardbranson can I get a job, it sounds really easy...Turn up, **** up, steal money, not care! counting down until my contract ends...#whatajoke #Shambles #virginmedia ps Mr branson I have a bill for my time wasted on this 👍
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sean anderson
(@sean210367) reported
from
Hinckley, England
@virginmedia absolutely disgraceful customer service again. Our contract is up for renewal and you want to increase our bill by £50 but with no additional services. Daylight robbery tried speaking yo someone. Can't get through yo talk to anyone
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia I can find the answer but can’t access my hub settings as won’t open, page not found. Can someone help please?
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Billy Patel
(@b17yvw) reported
from
Birstall, England
@virginmedia I am a very disappointed customer I was on hold for 15 mins finally spoke to a advisor on the retention team who placed me on hold and then the call dropped on hold again now and it’s been 30mins and no answer 😔
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🦁Michael Wyant 🦁
(@WyantWyant) reported
from
Atherstone, England
@virginmedia my 84 year old mum has been sent a new SIM for her old virgin mobile handset. But it won't register and I can't get to speak to anyone. Please please please can somebody help her
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Mark Shilton
(@MShilton1880) reported
from
Tamworth District, England
@virginmedia have been trying to call customer service today only to be cut off twice after a hour on hold. Absolutely disgraceful, need to speak to someone not try online any chance of a call back please?
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Amar Chauhan
(@BeeDesigned) reported
from
Glenfield, England
@virginmedia @VirginMediaNews looks like ur internet is down. Can someone turn it off and back on please. Thank you
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joseph langton
(@jnlangton) reported
from
Braunstone, England
@Rachel_Rabbit13 the worst part of @virginmedia is their shite philippines call centre
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Ian Duffy , (Goonerian) 🔴⚪
(@goonerian22) reported
from
Nuneaton, England
Powercut in #nuneaton #camphill in the afternoon and now @virginmedia has gone down night wat ******** going on !!!
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Stuart miller-kirkpatrick
(@mufcsmk) reported
from
Hinckley, England
@virginmedia help @YouTube not working via our tivo box😞
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David Farley
(@DavidFarley84) reported
from
Tamworth District, England
@virginmedia my virgin box has broken for the 2nd time in 6 months. Green screen and no sign of restarting. I am going to cancel my contract tomorrow
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Songbirdeee 🦁
(@songbirdeee) reported
from
Tamworth District, England
So #VirginMedia I report a fault this morning, you say repaired by 6pm. 7pm I called as still not working despite txt/email says fixed. 50 mins of listening to music then, "the other person has cleared" Really don't like being lied to. Not good enough, valued customer, my arse!
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Stuart miller-kirkpatrick
(@mufcsmk) reported
from
Hinckley, England
@virginmedia absolute disgrace, shocking customer service/experience. By bill still isn't sorted can't believe the clowns you pay a wage to #theft #fraud I also have a bill for you for my time wasted on this it's currently £650, it will be arriving at your offices Monday morning
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georgia clarke
(@geiiclarke) reported
from
Kirby Muxloe, England
@VMSolutions_ I have been on hold to your virgin media customer service for 45 minutes for the advisor to hang up whilst I was getting permission from the account holder for me to deal with their account
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georgia clarke
(@geiiclarke) reported
from
Kirby Muxloe, England
@virginmedia @VMSolutions_ I have been on hold to your virgin media customer service for 45 minutes for the advisor to hang up whilst I was getting permission from the account holder for me to deal with their account
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Joanna Hayes
(@SmileyJMH) reported
from
Loughborough, England
@virginmedia just had call from 'Harry' in London, your technical department. Apparently I'm having issues with broadband speed... His employer ID was 194, apparently? He was shouty, in very loud place, couldn't tell me who I was. Please look into number 01323897224. Infuriating.
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Ollie
(@ollieg21296) reported
from
Ketteringham, England
@virginmedia Hi guys. just got off the phone with someone in your Swansea call centre, can you tell me their name? As they called to call back tomorrow and ask for them & they’d help my query.
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joseph langton
(@jnlangton) reported
from
Braunstone, England
@virginmedia the advisors do not listen to what their customer are asking the result is frustration for the customer
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Chris Myers
(@chrismyers66) reported
from
Coalville, England
@virginmedia how can I contact you to cancel my service
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Mr Booth
(@tsbooth) reported
from
Hinckley, England
@virginmedia my router is only giving me 5G, why can’t I see 2G? I’ve restarted router, Reset and nothing works! I’ve called Virgin and they tell me there is no call centre available! What am I meant to do? Help please!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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JK Total Business Solutions
(@total_jk) reported
@vmbusiness Your new text messaging service for faults is useless. All service lost yesterday PM so called and chose the messaging service. Other than the initial acknowledgement and that someone would be in touch 'soon' not a thing from it. Had to call again this morning.
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Nathan
(@n_rh1992) reported
@Geobadger1 @virginmedia I would if it wasn’t chucking it down. As long as it’s back in time for your PWG, all is fine :)
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Nat Gosden
(@nataliegosden) reported
@virginmedia @YodelOnline WHY do I have to repeat my query to every person I speak to!? 4 people I spoke to yesterday & not 1 had passed on my issue to the next. 1 even told me the package I had signed up to didn't exist... she was WRONG!!! Love wasting my precious time on the phone to crap @virginmedia
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Fu*k You Pay Me
(@Black_King_Rass) reported
Honestly speaking to the @virginmedia customer service team is actually painful😔😣. Such poor service
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Pam
(@bebe3ngel) reported
@virginmedia And what are we supposed to do with the notice you have given? Switch to sky or BT for the day? So the people that have been affected and are in isolation and working from home have lost their day’s income because of this. It’s an outage for the entire day, not a few hours!
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phillipprothery
(@phillipprothery) reported
@virginmedia Shocking service from Virgin mobile New phone ordered, in transit, returned to sender, no reason given, on mobile chat for 2 hours, still clueless as to what's going on 😡😡😡
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chloe clayton🦋
(@chloeclayton7) reported
@virginmedia Yeah the estimated fix time isn’t until 6pm
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🐱
(@i_am_catriona) reported
@virginmedia My broadband has been completely unusable for the past 24 hours - I’m trying to watch a conference and can’t watch more than 5 minutes of video without the page crashing. I had the same problem with iPlayer on my TV last night.
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cheryl hope
(@shelby_mustang) reported
@virginmedia The link you provided just takes me to my account and after a lot of going around in circles, I cannot find ANYWHERE to book an engineer. Please advise how I can do this. If this issue is not fixed, I will contact CISAS. The service is appalling
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Nat Gosden
(@nataliegosden) reported
@virginmedia Engineer never turned up and then told when I chased that one was never going to come..yet my appt was confirmed! Now wasting more time chasing up my @YodelOnline tracking number as never received a message and number from @virginmedia not working. Another day being wasted.