Virgin Media Outage Report in Ketteringham, Leicestershire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ketteringham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ketteringham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 11:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Ketteringham, Leicestershire, England
The most recent Virgin Media outage reports came from the following cities: Leicestershire, Nuneaton, Leicester, Coventry, Rugby, Hinckley, Coalville and Bedworth.
| City | Problem Type | Report Time |
|---|---|---|
 Leicestershire |
Wi-fi | |
| Nuneaton |
Internet | |
| Leicester |
Total Blackout | |
| Leicester |
TV | |
| Leicester |
Wi-fi | |
| Nuneaton |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ketteringham, England
Latest outage, problems and issue reports in Ketteringham and nearby locations:
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maya
(@stayawakv) reported
from
Coventry, England
Never rant on socials but when a company calls you a day before, confirming they’re coming out to install broadband after 6 weeks, and on the day you get a text from CS to state it’s been cancelled due to lack of communication... @virginmedia pissed off is an understatement 🤯
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Myles Cheshire
(@mylescheshire) reported
from
Bedworth, England
Bad enough that I have to wait so long to get through, you don’t have to force Sam Smith on me do you though @virginmedia
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Sophia Benvenuto
(@SophieClaireB) reported
from
Nuneaton, England
@virginmedia @Nicebikeman1 Hi @virginmedia how can we speak to them if they are not answering! Feels like you do it on purpose so you can charge people for claiming they have the notice after 30 days, when you just not allowed them to cancel if no one answer and there is no other way!
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Matthew Walne
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia Do you know when it will be fixed please? Other @PHMountsorrel complaining of the same issues.
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Sam Wyatt
(@acton68) reported
from
Market Harborough, England
@virginmedia Update. I have now spoken to a terribly nice gentleman by the name of Ely. I understand from my call that I am sorted and I’m now a happy customer again. Thank you Ely.
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Sophia Benvenuto
(@SophieClaireB) reported
from
Nuneaton, England
@virginmedia @TheAmos123 Hi, please help, I have to give today my 30 days notice and have no other way to do it that speaking to someone but no one is answering! I am a key worker for NHS, your website says you are prioritising is but does not feel like it 😢
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Darren
(@DarrenS78) reported
from
Ratby, England
@virginmedia What’s up with the internet?! I can’t seem connect and TV has gone down too.
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Matthew Walne
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia I’m still having issues with my router and wifi. Only so many times I can switch off and on again.
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Deepal Vyas
(@Deepal29) reported
from
Leicestershire, England
@virginmedia @virginmedia we have another date for installation for tomorrow I went via the app and had your customer service team calling as the offer wouldn’t go through. Fingers crossed we getting tomorrow or it will be another day off wasted.
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joseph langton
(@jnlangton) reported
from
Braunstone, England
back on the phone to #virginmedia help
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Sam Wyatt
(@acton68) reported
from
Market Harborough, England
@virginmedia please please please can someone please contact me. All I want to do is make a formal complaint on service speeds and leave VIrginmedia. I have had online chats that ended with a link to another chat it and phone numbers that end in a link to a chatbot. So angry
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Darren
(@DarrenS78) reported
from
Ratby, England
@virginmedia your service is abysmal at best. I get that companies are under pressure but we have no TV, no internet and no landline, I was told the internet and the tv issue wasn’t connected by the “chat” team so tried to call, on hold for an hour and was then disconnected!!!
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Matthew Walne
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia is there an issue with broadband in Mountsorrel, Loughborough, Leicestershire? Hasn’t been working properly for last few days
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ALEX
(@ohthatoneboy) reported
from
Leicestershire, England
@virginmedia Already tried, the chatbot doesn’t understand the situation! Please I need help ASAP. If you could please give me a call 07778985954
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IG: marvy_xo
(@marvy_xo) reported
from
Leicestershire, England
@virginmedia my wifi is not working in my area still!!! what is all this!!
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dylan farrell
(@dylanjfarrell) reported
from
Leicestershire, England
@virginmedia WiFi down again!!!
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Sam Wyatt
(@acton68) reported
from
Market Harborough, England
@virginmedia hi, do you have an email address? Calling doesn’t work, message doesn’t work fast enough (waiting for hours), submit online - done but no confirmation. I have no idea if you’ve received it or not. I just want to complain, cancel and move house.
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Sophia Benvenuto
(@SophieClaireB) reported
from
Nuneaton, England
@virginmedia hi, desperately trying to get through to someone to give my 30 day notice of end of broadband and not continue at the end of my 1 year contract. Been for hours trying to get through to the phone, unable to do via portal or otherwise. Please help
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Matthew Walne
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia Still not working properly. Having to constantly reset the router, even wired connections not working.
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cMsUnited
(@cMsUnited) reported
from
Rugby, England
@virginmedia So, this mistake has been resolved very quickly by someone via virgin app this morning. Credit where credit is due. They apologised, applied a rolling credit to the account to cover the monthly cost, and refunded the postage and installation charges. Let's hope this fix works
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Natalie 🍄🦇
(@NatJPaints) reported
@virginmedia A phone - as part of my new contract. As a new customer, this has been a terrible experience. I want to cancel it. I've been passed around from person to person when I ring your customer services.
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chloé
(@Iovejoyband) reported
@virginmedia fix Yourself
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Rexy 🏴
(@Rexy9k) reported
@virginmedia @HyraxVFX Hey @virginmedia My Internet hasn’t been the best recently is there a way you can fix my internet I am getting 30 ping in fortnite
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Christopher
(@Smithychris2004) reported
@virginmedia 3 times in 2 months I’ve called this bloody company over “on demand issues” and they fix it in minutes so they clearly know the issue. I’m not wasting my time ringing them again, just not renewing anything with them when my contract is done
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daniel
(@DJDAVIES1984) reported
@virginmedia Yes, they provided me with an email address that doesn't work, as far as I know the cancellation has been processed and I will have to pay £170 cancellation fee if I can't provide proof
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Sam
(@IAreSam) reported
@virginmedia It just felt a bit threatening, that it was something out of my control yet by reporting it there was a risk it would cost me personally to fix it for the street. I understand though. Thank you for the help. I will keep refreshing in hope I can carry on with what I was doing. Ta!
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Natalie 🍄🦇
(@NatJPaints) reported
@virginmedia I've rang 5 times, and no one can help. I want to cancel my contract immediately since I've not been given the phone in the contract deal. You are breaking your own contract agreement.
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yennefer of vengerberg enthusiast ✶
(@falkadorren) reported
i have 0.58gb of data left and the wifi still hasn’t been fixed man **** virgin media 😭
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Matt Day
(@meday72) reported
@virginmedia are there issues with your fibre broadband in Paisley PA3 area ATM? Download speed on 1Gb fibre at 20-30mb and dropping upload speed seems ok at around 50mb
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Natalie 🍄🦇
(@NatJPaints) reported
@virginmedia Wait for it to be returned to yourselves to cancel the contract, or set up a new contract....