Virgin Media Outage Report in Ketteringham, Leicestershire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ketteringham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ketteringham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 30: Problems at Virgin Media
Virgin Media is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Ketteringham, Leicestershire, England
The most recent Virgin Media outage reports came from the following cities: Leicester, Nuneaton, Coventry, Hinckley, Coalville and Wigston Parva.
| City | Problem Type | Report Time |
|---|---|---|
 Leicester |
TV | |
| Nuneaton |
Internet | |
| Coventry |
Internet | |
| Leicester |
Internet | |
| Leicester |
Internet | |
| Leicester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ketteringham, England
Latest outage, problems and issue reports in Ketteringham and nearby locations:
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martinoxley
(@martinoxley) reported
from
Ketteringham, England
@virginmedia Still no response to my complaint email. I was told 28 days. #shambles
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Jez Sutton
(@Jezsuttonuk) reported
from
Nuneaton, England
@virginmedia so I take a day off work to sort out the Crap Virgin Broadband and at 10am it fails. Virgin can’t send out an engineer for 2 days !! Don’t get virgin they are crap
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Steve Goodman
(@stevegoodman) reported
from
Nuneaton, England
@virginmedia I gave them a call before mentioning it on Twitter. I've sent in a complaint as a last attempt before I subscribe to another provider.
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Jez Sutton
(@Jezsuttonuk) reported
from
Nuneaton, England
@virginmedia Spent all of my lunch time finding out why the engineer didn’t turn up this morning only to be let down on a call back at 5:30 this evening.. utterly useless
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chris
(@eurobob17) reported
from
Anstey, England
@virginmedia why dont your cancellation team answer the phone I bet the joining team answer worst customer service ever
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Claire Kilsby
(@clairelouk) reported
from
East Goscote, England
@virginmedia @suzyfluzy No gogglebox or coronation Street. Not happy. Rubbish broadband. Rubbish customer service! 😡
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Olivia Mason
(@oliveemason) reported
from
Rugby, England
@Virgin @virginmedia your customer service is horrific and you’ve lost a customer before you’ve even installed our broadband. Very very unhappy with your service and I will be spreading the word.
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Emmie❤️🌹
(@EmmaOohLaLa) reported
from
Coventry, England
@virginmedia I’m not happy tbh. I’ve always called on behalf of my mum in regards to technical issues as I set up account for them. I do all the calls regarding this and your colleague Avanash wouldn’t talk to me. Never had an issue till now, and I’ve had to wait 20 mins on hold for an answer
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Steve Goodman
(@stevegoodman) reported
from
Nuneaton, England
@virginmedia No, I wasn't and that's why when customer service couldn't offer anything close to the competition or your own "new customer" offers I cancelled, prior to the first tweet. If you valued your existing customers, then once out of contract, you'd be able to offer similar deals.
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satyan panchal
(@satyanimi) reported
from
Coalville, England
@virginmedia It's so difficult speaking to customer care as they do not listen to your needs. I will need to cancel or downngrade to a price I can afford. Can't be hard can it. I am out of my 11 month contract and go anywhere if I don't get a reasonable offer to stay
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Hayley Garrod
(@GRODSTER) reported
from
Leicestershire, England
Why do Virgin Media have to choose today of all days to 'improve' our service and leave us without any broadband or TV for the next 'few' hours 🙈 It had better be fixed and up and running in time for the England match or I will not be happy!! #Lionesses #FIFAWWC #Eng #ENGUSA
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jason Hirons
(@jasonpaulhirons) reported
from
Narborough, England
@virginmedia you are the worst customer services I've dealt with poor off shore that only do lip service to get you off the phone you should be ashamed of yourselves
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Jez Sutton
(@Jezsuttonuk) reported
from
Nuneaton, England
@virginmedia Please don’t try to diagnose a router fault on Twitter... just get your dismal support team to replace the router, which I have been trying for 8 months
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satyan panchal
(@satyanimi) reported
from
Coalville, England
@virginmedia I will try once more otherwise yet another complaint Customer care will determine future business and future recommendations is something that seems to get ignored by Virgin.
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Olivia Mason
(@oliveemason) reported
from
Rugby, England
@virginmedia Now I’m getting the same responses from you as I am from them. Funnily enough they can’t give us an installation date STILL. Literally the worst customer service. Will be going with another provider. 👍🏼
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Jez Sutton
(@Jezsuttonuk) reported
from
Coventry, England
@virginmedia Engineer failed to turn up for his 8-12 appointment typical crap service we are accustomed too..
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ĐⱤ₳₲Ø₦฿ØⱤ₦
(@JJW_13) reported
from
Narborough, England
So @virginmedia are putting up my bill by £4 a month after many faults and interruptions of service this year. Says internet isn’t affected by the weather but had at least 4 or 5 occurrences this year of faults. #mightleave
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Steve Goodman
(@stevegoodman) reported
from
Nuneaton, England
@virginmedia - Out of contract and tried to switch to a deal on your website. Customer services refused, claiming the £250+ more a year option I'm on is the best you'll offer. I ended up cancelling, as I'm not paying over the odds - sad I have to leave though & hoped for better!
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Irfhan Mururajani
(@IrfhanFox) reported
from
Leicestershire, England
Anyone else having problems with @virginmedia and their admin team, or have you been sent a reminder saying you have a missed a payment (even though you pay by DD)...not happy😠
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jason Hirons
(@jasonpaulhirons) reported
from
Narborough, England
@virginmedia over a year to sort out my services the worst company I've ever dealt with
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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GarethF
(@GarethF1927) reported
@rhysforan @virginmedia Don’t be an impatient prick Rhys. I’m trying to get someone to help you. This was uncalled for
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Guy
(@King__Guy10) reported
@virginmedia all services down in ME8. Website shows no issues on service status but everything went off at the same time
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Smiler
(@MissySmiler) reported
@virginmedia It was not a duplication nor any communications received by a call or post. There was absolutely nothing. I only found out it was closed when I called to follow up what was happening with the complaint. I even emailed asking the same and received no reply
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Sarah Tharme
(@100noseynora) reported
@virginmedia Thankyou for your help. Let's hope its finally resolved this time after 5 months. Crazy how I have to go through Twitter as I had no success using a Virgin Media phone number!
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Hendrick_Yong
(@HendrickYong) reported
@virginmedia no connection despite your outage website saying service status all green. Affecting a few of us in Postcode area RM11. Pleased advise
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Frank Amoako-Gyampah
(@Frank_Amoako) reported
@virginmedia Hello, thank you for this information and I’m willing to try the wifi pods without the extra charge/costs if possible . I went with virgin for super fast broadband believing I will not have any issues like my old Sky broadband and not expecting to pay extra. Can I have one?
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Lisa 😺🛍⚽️💃💅✌🥦🥕🌽
(@LisaYidetteWHL) reported
@SelenaGraham @virginmedia I feel your pain. I have had untold issues with them over the years; and yet again today, I cannot work from home as no Internet and won't be rectified until 6pm! FUMING! I joined a fb group about them a while back & have a different phone number to get through if you need it?
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Leeds Loyal
(@Leeds_Loyal) reported
@virginmedia Not after compo for loss of earnings but loss of internet im paying for a service to use 24/7 should I choose but your not providing that so how about I just pay less next month because I feel like it? You just don’t give a **** about customers do you? #virginmedia
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O'cean
(@GingeyMongo98) reported
@virginmedia There wasn’t a service fault and it seems to have resolved for now but there are regular drops in connectivity
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Sarah Q. Eaglesfield
(@zenxv) reported
I feel you with the #skybroadband outage, especially those working from home. Virgin Media had a 10 day outage last year, you'd think 'backup internet' shouldn't be a thing, but I have three backups now.