Virgin Media Outage Report in Ketteringham, Leicestershire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ketteringham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ketteringham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 15: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Ketteringham, Leicestershire, England
The most recent Virgin Media outage reports came from the following cities: Hinckley, Coventry, Leicester, Nuneaton, Bedworth, Leicestershire and Rugby.
| City | Problem Type | Report Time |
|---|---|---|
 Hinckley |
Wi-fi | |
| Coventry |
Internet | |
| Hinckley |
Internet | |
| Leicester |
Internet | |
| Coventry |
Internet | |
| Nuneaton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ketteringham, England
Latest outage, problems and issue reports in Ketteringham and nearby locations:
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Faizal Momoniat
(@faizalmom) reported
from
Leicestershire, England
@virginmedia rang up yesterday for disconnecting phone & broadband very bad attitude from the lady i spoke too from the beginning off the call when i first said hello.
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Ollie
(@ollieg21296) reported
from
Ketteringham, England
@virginmedia What’s going on with Virgin TV Go? Says Technical Problems.
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Liz
(@lizdixon77) reported
from
Mountsorrel, England
@virginmedia Have done it both ways. It isn’t just the speed it is dropping out completely for long periods of time and the staff in your call centres are if no help unless you want to buy a new service and you do not get promised calls back.
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Liam King UK
(@liamtheking) reported
from
Oadby and Wigston, England
@virginmedia Horrific broadband speeds, and even worse customer experience, being passed from pillar to post, continually repeating security questions, going through the story each time and being disconnected thrice in one day, without a single courtesy call back. No worries, BT’s gain
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Jake Hill 🦊🇬🇧⚽️🏏🏊♂️🚵♂️🏃♂️🍷🍕🧀
(@jakeyhill) reported
from
Hinckley, England
@virginmedia why is your chat help on your website no help at all ?
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Liz
(@lizdixon77) reported
from
Mountsorrel, England
@virginmedia constant problems with broadband over past few weeks, still not up to 500mb speed I should be. Calls to your call centre are pointless and no promised calls back received!
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Leila.
(@Leiilzzz) reported
from
Rugby, England
@virginmedia The internet just decides to stop working when it feels like it. I work in HR so am on back to back calls most days. Today I had 3 interviews that I missed half of because the internet cut out. I had an email recently saying the broadband and been upgraded but it’s been awful
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia Sorry, I don’t have understand how posting on a forum will get me in contact with someone who can help me. The customer service isn’t good enough.
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Phill Russell
(@whitepuggy) reported
from
Nuneaton, England
Why can’t you watch the football recorded on virgin box on the iPad when finished when it’s @btsportfootball / @btsport but can if it was on skypsorts ? Help @virginmedia ??
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia Forget it. Totally useless all round. Absolutely the worst customer service I’ve ever experienced. What’s the point having a social media team?!
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia I’ve re-run the tests and still recommending I get a booster but still no idea how I go about ordering one. Can someone help rather than me going around in circles again please?
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia Sorry, I don’t understand how posting on a forum will get me in contact with someone who can help me. The customer service isn’t good enough.
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia The text service is a bot so doesn’t understand what I want. I don’t understand how posting on a community forum will help me order wifi pods. I’ve posted but just get replies from other members. I want to be able to contact someone at Virgin not other customers.
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia 3 hours wasted on SMS service only to be told I need to call tech team! Service is beyond terrible
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia What’s the point they seem unable to help and disconnected the call twice! Absolutely hopeless service
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Manraj
(@Manraj_Virkk) reported
from
Leicestershire, England
Why does virgin media wifi become **** after 11:30pm? Absolutely shite man
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia The service I’m getting from Virgin is beyond appalling.
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia I just never get anywhere, constantly going around in circles and no one seems capable or willing to help. The broadband kit provided isn’t fit for purpose considering how much I pay for it.
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia Thanks. The text service doesn’t work well to say the least. How do I post a question on the community to get an order placed please?
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia I know I recently extended my broadband contract with you but the service is abysmal and the customer service even worse. Can I cancel please and I will go back to Sky.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Daviedigi
(@Daviedigi) reported
@virginmedia There is no point speaking to any of them they have no idea. All we wanted is a bit of communication when this problem will be fixed. We have spent an absolute fortune on dvds and lost work (if I even still have a job after this). My mobile data is nearly gone too.
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Alex Nelu
(@alex_nelu) reported
@virginmedia Something in the lines of “We’re working hard to fix the problem as soon as possible”? Not good enough. Can you please find out more for us? I’m sure you can figure something out.
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Paul Squires
(@realdavidpenny) reported
@virginmedia Speaking to the terrible staff on the phone just makes matters worse. How can you suggest phoning when the texting was suggested because I was getting nowhere on the phone?
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we_all_got_scars
(@Joey_t33) reported
@virginmedia Told I need to phone Netflix as they want to charge me. Phone Netflix, Netflix say I need to phone Virgin Media to cancel it. I cancelled it months ago and have a separate Netflix account.
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Paul Matthews
(@PaulMat22170038) reported
@virginmedia …stick to the agreement with Sky Sports then put me on Broadband only package but from 2 Sept because you have got it wrong. You must stop billing me £121 because the fault lies with you not me. Resolutions know this but no one is dealing with it properly. I’m a customer!
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Lewis Phillips
(@lewfigo) reported
@virginmedia SW19 postcode internet has been appalling for 2-3 days (maybe longer as only back from holiday on Friday). Incredibly slow and constant drop-outs, barely even to load pages/send messages on phone never mind stream anything.
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Alex Nelu
(@alex_nelu) reported
@virginmedia I am not able to do that. So in order to reach the customer service team, I would have to not be a customer,. That’s some excellent way of dealing with your current customers. @Ofcom can you please have a look at the @virginmedia practices?
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we_all_got_scars
(@Joey_t33) reported
@virginmedia Call cut off numerous times, bad line, loud background noise
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we_all_got_scars
(@Joey_t33) reported
@virginmedia 1. Trying to get a new deal and see what packages are available to me. Website unusable, error messages or links not going where you expect, help options not relevant to anything I need help with.
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Daviedigi
(@Daviedigi) reported
@virginmedia Thanks I found it eventually but when I ring it all it says is they are working to fix the problem. I was at least hoping for an estimated fix time. (Even though all estimates till now have been wrong and extended). may just go jump off a bridge out of boredom and frustration.