Virgin Media Outage Report in Ketteringham, Leicestershire, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ketteringham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ketteringham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (41%)
-
TV (35%)
-
Wi-fi (11%)
-
Total Blackout (9%)
-
E-mail (3%)
-
Phone (1%)
Live Outage Map Near Ketteringham, Leicestershire, England
The most recent Virgin Media outage reports came from the following cities: Hinckley, Leicester, Nuneaton, Coventry and Rugby.
| City | Problem Type | Report Time |
|---|---|---|
 Hinckley |
Internet | |
| Leicester |
TV | |
| Leicester |
Internet | |
| Leicester |
Internet | |
| Nuneaton |
TV | |
| Leicester |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ketteringham, England
Latest outage, problems and issue reports in Ketteringham and nearby locations:
-
Meghraj
(@im_raj16) reported
from
Leicestershire, England
@virginmedia Can you please send someone to fix the issue ? Please
-
Nick Fitzsimons
(@NickFitz) reported
from
Leicestershire, England
@PreetBharara @ZellaQuixote Around 2009 or 2010. I had a computer with a modem that could send faxes that was just about working, and I had to get @virginmedia to send an engineer out to fix my landline. The landline broke again a month or two later and hasn’t worked since, though they still bill me for it.
-
John Wright
(@juanfelipe1) reported
from
Leicestershire, England
@virginmedia Or you could invite your customers to get in touch when out of contract or you could even tell us what deals are on offer to help us stay. I suspect you don't because you realise that inertia effects are high when it comes to changing broadband packages.
-
Jess Adams
(@JessLeighA) reported
from
Ketteringham, England
@virginmedia that’s the number we were on. 2 hours later we finally have our cool-down period cancelled.
-
Jess Adams
(@JessLeighA) reported
from
Ketteringham, England
@ndarby90 @virginmedia we got hung up on 3 times trying to cancel. then they tried to sell us more things. can’t even comprehend it
-
Jess Adams
(@JessLeighA) reported
from
Ketteringham, England
@Jake_BHughes @virginmedia apparently we have a blockage where they need to connect us, which is what we would need fixing by thursday. being that unreliable we decided to cancel everything with them fully. a shame because what they offered was great. customer service department is not easy to get round 😭
-
Jess Adams
(@JessLeighA) reported
from
Ketteringham, England
@virginmedia can we actually talk to someone that can help rather than pass us on? it’s a joke at this point.
-
Stephen Cobb, #FBPE 🇺🇦
(@zcobb) reported
from
Coventry, England
I just spent about 20 minutes trying to find out why I'm getting email from @virginmedia about a SIM that I didn't order. As far as I can tell, the email is legit and Virgin is sending me, and a lot of other people, a replacement SIM "to improve service." Did I miss a memo?
-
Jess Adams
(@JessLeighA) reported
from
Ketteringham, England
@virginmedia can you help please we’ve just been passed around to 4 different people and they hung up on us.
-
Alex Barker
(@amancalledalex) reported
from
Coventry, England
@GeorgeMonbiot @VodafoneUK I had a problem with @virginmedia which eventually got sorted out, but not before going to their Executive Team. Customer care was nonexistent on the phones. Customer care is challenging but staff need to show much more empathy with the customer.
-
Katie
(@Katie68833952) reported
from
Leicestershire, England
@virginmedia I'm not sure why, but our Internet and TV aren't currently working! No email to say work is being done. Online even says there's no issue which there clearly is. Area is LE2
-
Martin Scott
(@mscotty0592) reported
from
Ketteringham, England
@virginmedia Ordered the boxing and it’s not working
-
Manraj
(@Manraj_Virkk) reported
from
Leicestershire, England
@virginmedia why does my wifi keep cutting out every 15 mins for about 2 mins then come back? Not great when I work from home and my meetings cut out midway through…
-
Robin Johnson
(@robintjohnson8) reported
from
Coventry, England
@virginmedia Thanks. While I’m on the subject - why does it ALWAYS take multiple attempts to sort anything out with VM? Your WhatsApp and online support workers usually sign off with ‘rest assured you will not have to contact us again’. But this is rarely true?
-
Jess Adams
(@JessLeighA) reported
from
Ketteringham, England
jesus christ talking to virgin media on the phone is ridiculous we rang to cancel, got hung up on 3 times, after 2 hours finally cancelled and after cancelling they’re trying to get us to sign up for phone contracts and sim cards! like we would want that after we just cancelled
-
Jess Adams
(@JessLeighA) reported
from
Ketteringham, England
@Jake_BHughes @virginmedia we had similar issue. they came when we were on holiday, no communication. we rang, were told they were coming yesterday to connect us, they didn’t arrive. told they’re coming today, didn’t arrive. spent 2 hours on the phone cancelling and was hung up on 3 times.
-
Meghraj
(@im_raj16) reported
from
Leicestershire, England
@virginmedia It’s the same plz help me or plz disconnect the service I give up.
-
Robin Johnson
(@robintjohnson8) reported
from
Coventry, England
@virginmedia As I am a sane human being, I’ve already looked online for help. Why answer like this - an obvious bot response. ??
-
Jess Adams
(@JessLeighA) reported
from
Ketteringham, England
@virginmedia we are awaiting for you to put the line up to the house but there is a blockage. was told you were coming to fix it yesterday but didn’t. said you’re coming today, no idea when.
-
Stephen Cobb, #FBPE 🇺🇦
(@zcobb) reported
from
Coventry, England
Me: Can you tell your supervisor that this email looks a lot like a phishing email? Support Person @virginmedia: I know, a lot of people have said that.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
douglas kerr
(@douglas187k) reported
@virginmedia a mean your foreign worker pretended she couldn’t get into my account for 20mins just as a stone wall tactic.a mean your virgin no?bit ridiculous an why isn’t my gift included on my sign up deal?cause there never was a gift just admit it il maybe respect u more
-
SadieTrent_92 🇺🇦 👩🚀
(@sadietrent_92) reported
@Angela_Griffin @virginmedia ive had similar issues with BT, although they did come out quicker. I would ask for money off your bill as they claim they cant do it for a week
-
Adey
(@Rosemar67868025) reported
@Angela_Griffin @virginmedia I've never had any issues with @ShellEnergyHome . Brilliant customer service and first time resolution
-
Scotty
(@ScottCollins88) reported
@virginmedia Not that I’m aware of ! How am I supposed to call when I’ve got no service?
-
douglas kerr
(@douglas187k) reported
@virginmedia Is there much point your team hav already proved over th phone they don’t care?am a even talking to a person rite now or your useless virgin robot?its very sad a thot a was going to hav a long relationship with a trusted company but you’ve let me down first month in
-
douglas kerr
(@douglas187k) reported
@virginmedia Thing that scares me more from th incompetence of virgin is that u don’t no or hav a record of th free offers your offering to your customers wen they sign up?😳😳😳just admit th free google nest hub never existed like your call handler did an we”ll get on with our lives?
-
Michael Chapman-Johns
(@MichaelChapmanJ) reported
@virginmedia I know it says from, however it's still odd that I had to go through your chat service to get the deal rather than process it myself.
-
Reluctantly Blues 🌍🏐
(@TRBluenose_Paul) reported
@Wholehearted25 @virginmedia Mate, Virgin Media are useless. Inept at best. Totally scripted & unable to make any decision. TV great *when it works*, but offshore customer service is done because it's cheap. The day I left them I realised how much they reminded me of a polished ****.
-
Mike Warburton
(@Silverwood54) reported
@virginmedia Had a new router fitted 2 weeks ago found out home alarm would not connect. Your customer service representatives tried 4 times to rectify with no success. Asked for technician to visit was told it would be yesterday. Called customer service yesterday to be told no appointment.
-
Angela Griffin
(@Angela_Griffin) reported
Which broadband provider has the best customer service in terms of speed of response when there is a fault? @virginmedia 6 day wait for a technician is diabolical and I need to change provider