Virgin Media

Virgin Media Outage Report in Leicestershire, England

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The latest reports from users having issues in Leicestershire come from postal codes LE5 and LE7.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Leicestershire, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leicestershire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Leicestershire, England 08/27/2025 09:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (44%)

    Internet (44%)

  2. TV (23%)

    TV (23%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (12%)

    Total Blackout (12%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Leicestershire, England

The most recent Virgin Media outage reports came from the following cities: Loughborough, Leicester, Melton Mowbray, Leicestershire and Uppingham.

Loading map, please wait...
City Problem Type Report Time
United KingdomLoughborough Internet
United KingdomLoughborough Internet
United KingdomLoughborough Wi-fi
United KingdomLeicester Phone
United KingdomLeicester Internet
United KingdomLoughborough TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Leicestershire, England

Latest outage, problems and issue reports in Leicestershire and nearby locations:

  • im_raj16 Meghraj (@im_raj16) reported from Leicestershire, England

    @virginmedia Can you please send someone to fix the issue ? Please

  • JessLeighA Jess Adams (@JessLeighA) reported from Ketteringham, England

    @virginmedia we are awaiting for you to put the line up to the house but there is a blockage. was told you were coming to fix it yesterday but didn’t. said you’re coming today, no idea when.

  • JessLeighA Jess Adams (@JessLeighA) reported from Ketteringham, England

    @virginmedia can we actually talk to someone that can help rather than pass us on? it’s a joke at this point.

  • JessLeighA Jess Adams (@JessLeighA) reported from Ketteringham, England

    @Jake_BHughes @virginmedia we had similar issue. they came when we were on holiday, no communication. we rang, were told they were coming yesterday to connect us, they didn’t arrive. told they’re coming today, didn’t arrive. spent 2 hours on the phone cancelling and was hung up on 3 times.

  • JessLeighA Jess Adams (@JessLeighA) reported from Ketteringham, England

    @virginmedia that’s the number we were on. 2 hours later we finally have our cool-down period cancelled.

  • JessLeighA Jess Adams (@JessLeighA) reported from Ketteringham, England

    @Jake_BHughes @virginmedia apparently we have a blockage where they need to connect us, which is what we would need fixing by thursday. being that unreliable we decided to cancel everything with them fully. a shame because what they offered was great. customer service department is not easy to get round 😭

  • _Noumaan_ Noumaan Abubakar (@_Noumaan_) reported from Leicestershire, England

    @virginmedia Is it possible to speak to someone over the phone as at the moment I'm not confident with the move being a smooth one. I'm promised call backs which never happen etc

  • NickFitz Nick Fitzsimons (@NickFitz) reported from Leicestershire, England

    @PreetBharara @ZellaQuixote Around 2009 or 2010. I had a computer with a modem that could send faxes that was just about working, and I had to get @virginmedia to send an engineer out to fix my landline. The landline broke again a month or two later and hasn’t worked since, though they still bill me for it.

  • mscotty0592 Martin Scott (@mscotty0592) reported from Ketteringham, England

    @virginmedia Ordered the boxing and it’s not working

  • jonnylovin jonny dickens (@jonnylovin) reported from Groby, England

    @virginmedia phoned to get a new deal and ended up giving notice to disconnect, not quite the customer service I expected

  • JessLeighA Jess Adams (@JessLeighA) reported from Ketteringham, England

    @ndarby90 @virginmedia we got hung up on 3 times trying to cancel. then they tried to sell us more things. can’t even comprehend it

  • juanfelipe1 John Wright (@juanfelipe1) reported from Leicestershire, England

    @virginmedia Or you could invite your customers to get in touch when out of contract or you could even tell us what deals are on offer to help us stay. I suspect you don't because you realise that inertia effects are high when it comes to changing broadband packages.

  • Katie68833952 Katie (@Katie68833952) reported from Leicestershire, England

    @virginmedia I'm not sure why, but our Internet and TV aren't currently working! No email to say work is being done. Online even says there's no issue which there clearly is. Area is LE2

  • paulrose222 paul rose (@paulrose222) reported from Braunstone, England

    Heads up folks who have their Netflix account as part as their main Internet provider package you may have to sign back up for it to continue using your service had to today very annoying and inconvenient to say the least 🙄 it seems that virgin media is doing this

  • ollieg21296 Ollie (@ollieg21296) reported from Ketteringham, England

    @virginmedia No faults found and no errors shown on the tests. Is there a charge for booking a technician?

  • jnlangton joseph langton (@jnlangton) reported from Braunstone, England

    @EE your adverts state your broadband can handle anything the speed to my property if 75 down load @virginmedia provide 1 gig

  • ollieg21296 Ollie (@ollieg21296) reported from Ketteringham, England

    @virginmedia I’m currently a Virgin Mobike customer but I will be emigrating to Canada mid-term in my contract. Is there any way I can get out of my contract without a cancellation fee?

  • JessLeighA Jess Adams (@JessLeighA) reported from Ketteringham, England

    jesus christ talking to virgin media on the phone is ridiculous we rang to cancel, got hung up on 3 times, after 2 hours finally cancelled and after cancelling they’re trying to get us to sign up for phone contracts and sim cards! like we would want that after we just cancelled

  • im_raj16 Meghraj (@im_raj16) reported from Leicestershire, England

    @virginmedia It’s the same plz help me or plz disconnect the service I give up.

  • JessLeighA Jess Adams (@JessLeighA) reported from Ketteringham, England

    @virginmedia can you help please we’ve just been passed around to 4 different people and they hung up on us.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • TCH5122 Tomh51 (@TCH5122) reported

    @virginmedia OK so you can't help me. I can't get through on the phone line. The text message service doesn't respond. Nobody from your company will call me. How is it actually possible to get anything resolved then?

  • In2townmagazine In2town Lifestyle Magazine (@In2townmagazine) reported

    Thank you for all the complaints about @virginmedia we will be following them up. If you think virgin is the only service out there then please check other better services. Virgin are expensive and their customer service is one of the worst

  • srk_xxx 🌹 (@srk_xxx) reported

    @virginmedia Your service status page is showing 4G in my area with no issues but I’ve been without service for over an hour now

  • Si_Hickster Si (@Si_Hickster) reported

    @virginmedia Its underhand how difficult you make it to even workout which option takes you to the disconnection team. Never known anything like this.

  • j3nnag Jenna G (@j3nnag) reported

    @virginmedia Cause that would be the logical solution when my complaint is about a broken hub which is preventing me having broadband.

  • exeus Andy Brick (@exeus) reported

    @virginmedia still down in AL7 but according to your system “no broadband issues”. I beg to differ.

  • MetinHuseyin Metin Hüseyin 🦋 (@MetinHuseyin) reported

    @virginmedia Logging into my account was where this trek started. There is an outage on the Service Status finally. There was not one there for the first two days of dead landline. Someone - not a bot - finally got in touch with me to tell me the outage will be repaired by 6pm today.

  • exeus Andy Brick (@exeus) reported

    @virginmedia And we are down again.

  • j3nnag Jenna G (@j3nnag) reported

    @virginmedia I also love the fact that I have no broadband and you’re telling me to log into something online to fix it. THANK THE LORD for my @ThreeUK mobile phone, else non of the customer service options your bots keep suggesting would be accessible

  • JohnSpencerTV John Spencer (@JohnSpencerTV) reported

    Worst thing about virginmedia IS there Leave dept. They're like 90s curry's salesmen, barrow boys. They're all about the verbal, haggle, confrontation. But that is alien to UK life. We don't go in shops and haggle the price of everything. The Retention dept ARE the disincentive.