Virgin Media Outage Report in Leicestershire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Leicestershire come from postal codes LE5.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Leicestershire, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leicestershire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 28: Problems at Virgin Media
Virgin Media is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Leicestershire, England
The most recent Virgin Media outage reports came from the following cities: Leicester and Leicestershire.
| City | Problem Type | Report Time |
|---|---|---|
 Leicester |
TV | |
| Leicester |
Wi-fi | |
| Leicester |
Internet | |
| Leicester |
Internet | |
| Leicestershire |
Internet | |
| Leicester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Leicestershire, England
Latest outage, problems and issue reports in Leicestershire and nearby locations:
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High End Chauffeurs of leicester
(@HarjitDosanjh8) reported
from
Thurnby, England
@virginmedia @O2 @peterkay_co_uk I think your service is a laughing show. Years and nothing ever fixed finally time to move on.
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Denham Kite
(@DenhamKite) reported
from
Leicestershire, England
@virginmedia - what number do I call to talk to a real person to sort this rubbish before I cancel?
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Jess Adams
(@JessLeighA) reported
from
Ketteringham, England
@virginmedia that’s the number we were on. 2 hours later we finally have our cool-down period cancelled.
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John Wright
(@juanfelipe1) reported
from
Leicestershire, England
@simonnread @virginmedia I'm having the same issue. For the period of lockdown I could broadly rely on the signal to my home office. The last 2/3 months I haven't and I am constantly having to tether my mobile at my expense. The router hasn't moved and neither has my office. The service has just worsened
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Jess Adams
(@JessLeighA) reported
from
Ketteringham, England
@Jake_BHughes @virginmedia apparently we have a blockage where they need to connect us, which is what we would need fixing by thursday. being that unreliable we decided to cancel everything with them fully. a shame because what they offered was great. customer service department is not easy to get round 😭
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jennie walsh
(@W4lshy_85) reported
from
Chadwell, England
@virginmedia once again absolute outstanding useless customer care 👌🏻 #virginmedia #gotosky 👍🏼
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High End Chauffeurs of leicester
(@HarjitDosanjh8) reported
from
Thurnby, England
@virginmedia So whilst on the phone you put us through to get a dongle as an emergency and you tried to charge us £39! Wow the cheek of it!
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Jess Adams
(@JessLeighA) reported
from
Ketteringham, England
@Jake_BHughes @virginmedia we had similar issue. they came when we were on holiday, no communication. we rang, were told they were coming yesterday to connect us, they didn’t arrive. told they’re coming today, didn’t arrive. spent 2 hours on the phone cancelling and was hung up on 3 times.
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Rahim™ 🇬🇧🇲🇦
(@rahim94) reported
from
Narborough, England
FINALLY!!! After raising a serious complaint with @virginmedia with the prospect of the ombudsman getting involved... They've finally got my services up and running Now all that remains is for them to sort out some compensation and then we can pretend this never happened
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High End Chauffeurs of leicester
(@HarjitDosanjh8) reported
from
Thurnby, England
@virginmedia currently on the phone and surprise surprise sir give us another 24 hours!! Are you mad! I’m pulling my hair out!!! I’ve never tweeted before but my guess is it’s the only way they’ll pull there finger out!!!
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Monik Patel
(@MonikP_97) reported
from
Oadby and Wigston, England
@virginmedia Definitely the worst broadband provider. How are you meant to wfh with no internet ??
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Rahim™ 🇬🇧🇲🇦
(@rahim94) reported
from
Narborough, England
2 weeks now and I still haven't got any service from @virginmedia!!!! I'm starting to think they're doing this on purpose
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Rahim™ 🇬🇧🇲🇦
(@rahim94) reported
from
Narborough, England
I'm seriously considering cancelling @virginmedia!!! I'm getting ****** off with them. 11 days without a service is unacceptable!!!
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Martin Scott
(@mscotty0592) reported
from
Ketteringham, England
@virginmedia Ordered the boxing and it’s not working
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Jess Adams
(@JessLeighA) reported
from
Ketteringham, England
@ndarby90 @virginmedia we got hung up on 3 times trying to cancel. then they tried to sell us more things. can’t even comprehend it
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Manraj
(@Manraj_Virkk) reported
from
Leicestershire, England
@virginmedia why does my wifi keep cutting out every 15 mins for about 2 mins then come back? Not great when I work from home and my meetings cut out midway through…
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High End Chauffeurs of leicester
(@HarjitDosanjh8) reported
from
Thurnby, England
@virginmedia 5 days no internet, promises of 24 hours it will be running, then told a little maintenance, yesterday at 9:30am we were told in 9 hours you will get a call guaranteed (didn’t happen). All day today no work has got done! Poor internet for years and now none!! WTH!!
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John Wright
(@juanfelipe1) reported
from
Leicestershire, England
@simonnread @virginmedia I'm looking at the new Sky Stream service that starts on 18th October combined with Three 5G broadband. Both offer rolling 1 month contracts
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Ollie
(@ollieg21296) reported
from
Ketteringham, England
@virginmedia Hi guys, I’ve put my UK sim card in my phone while I’m back in the country (I’m still paying the contract) - but I’ve had the sim in for 9 hours and I’m still not receiving any service. Can you assist please?
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Rahim™ 🇬🇧🇲🇦
(@rahim94) reported
from
Narborough, England
@virginmedia If you can sort out the compensation for the 2 weeks loss of service, that'd be great 👍
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jordan
(@jordan01_LFC) reported
@virginmedia Any chance you could fix your Internet ****** joke now this is
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Andy dibble 🐝🏴⚽️🏌️🏏🥊🕴#ceoliac
(@A_dibble07) reported
@virginmedia @sky seems to think that this problem is your/my V6 box, I have no sound on the sky sports golf red button, or I have the F1 channel commentary but mainly no sound. All other erred button services are fine cheers
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Basic with Life
(@Joses_World) reported
@virginmedia I contacted you some time ago about your prices and downgraded my package and now it’s more than previous. This along with the poor customer service and loyalty, I’m looking elsewhere.
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Liz Wride
(@LizWride) reported
I’ve been a @virginmedia customer for YEARS. Fred on the phone suggested that I plug my laptop in via Ethernet cable, if I’m having internet problems. I can’t sit on my stairs for 8 hours, for my working day! Virgin have sent me new routers in the past, why not now? ….
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G
(@g_man755) reported
@virginmedia worst customer service ever, I can't even get Subject access request as the team in the Philippines doesn't understand the law of the land in England! Absolute disgrace!
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Liz Wride
(@LizWride) reported
@virginmedia I’ve done a pinhole reset - but I did that a few weeks ago; too. It just keeps breaking down. They say because it’s working fine now; I have to wait for another problem. If that’s in the middle of a @MicrosoftTeams meeting, I’m in huge trouble @virginmedia. 😭
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Boogie Bunch
(@boogiebunchdjs) reported
@virginmedia Arranged an engineer visit set for one the 28th June I receive a confirmation text Informing me it’s on the 30th June. Your customer service really have no idea what they’re doing. Will someone please give me some proper help.
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Paul Middleton
(@mybikeandme) reported
@virginmedia Is there problems in the Shropshire area TF11 8HB? As the tv is experiencing some nausea-inducing glitches, freezing up and poor image quality? (So very un-virgin like).
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Liz Wride
(@LizWride) reported
@virginmedia They didn’t. I had issues a few weeks ago, and again today. I can’t be offline for hours during my working day. I minute lots of meetings (often back to back). The internet cutting out is a huge problem. I can’t let the people in work down like that. I need to log the meetings
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Sue Mills
(@Jesshillcakes) reported
@virginmedia What a surprise still no internet and no phone since Wednesday. This is unacceptable and you should be sacked. As you are failing to deliver a service we should be able to move to a supplier that can provide this service and not just hang around waiting for you to sort!! #lastleg