Virgin Media Outage Report in Leicestershire, England
Some problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Leicestershire, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leicestershire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
October 16: Problems at Virgin Media
Virgin Media is having issues since 05:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (33%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Leicestershire, England
The most recent Virgin Media outage reports came from the following cities: Loughborough and Leicester.
| City | Problem Type | Report Time |
|---|---|---|
 Loughborough |
||
| Leicester |
Phone | |
| Loughborough |
Internet | |
| Loughborough |
Internet | |
| Leicester |
Wi-fi | |
| Leicester |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Leicestershire, England
Latest outage, problems and issue reports in Leicestershire and nearby locations:
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia I know I recently extended my broadband contract with you but the service is abysmal and the customer service even worse. Can I cancel please and I will go back to Sky.
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David Richards
(@ddrbowella) reported
from
Leicestershire, England
@virginmedia The service keep cutting out. And having to reboot 3/4 times a week. If no one comes and fix the fault. I will cancel everything and go to the ombudsman to claim back all the money paid for a fully working service.
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David Richards
(@ddrbowella) reported
from
Leicestershire, England
@virginmedia 909041904.26 le35ge .Call a 7 days ago about internet problems. Told we was getting a new router box and booster box. Nothing came and still getting a lot of problems. I want some to come out. Otherwise i will cancel the whole dam thing.
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia I’ve re-run the tests and still recommending I get a booster but still no idea how I go about ordering one. Can someone help rather than me going around in circles again please?
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I'm Juggy not Noel
(@gallagher1aaa) reported
from
Leicestershire, England
What **** is blocking my internet @virginmedia , it’s in a open space, switched it off and on, stood on one leg, got full bars but still won’t let me watch a basic YouTube video on my phone
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia I just never get anywhere, constantly going around in circles and no one seems capable or willing to help. The broadband kit provided isn’t fit for purpose considering how much I pay for it.
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia Sorry, I don’t understand how posting on a forum will get me in contact with someone who can help me. The customer service isn’t good enough.
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia Thanks. The text service doesn’t work well to say the least. How do I post a question on the community to get an order placed please?
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smallpauldj
(@SmallPaulDJ) reported
from
Leicestershire, England
@virginmedia I'm paying over 50 pounds just for 100mg broadband already! Why can a new customer get TV etc to for just 30? Conveniently the phone lines all seem off.
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia The service I’m getting from Virgin is beyond appalling.
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia No, it’s very random. I was expecting an improvement when I upgraded speeds but it never did.
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Ollie
(@ollieg21296) reported
from
Ketteringham, England
@virginmedia That didn’t sort any of the issues out. I’d like an engineer to come out please and take a look
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Wayne™
(@Dog_in_a_hat) reported
from
Leicestershire, England
@virginmedia Not the only thing slow is it!
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia Sorry, I don’t have understand how posting on a forum will get me in contact with someone who can help me. The customer service isn’t good enough.
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Simeon Hockley
(@SimeonHockley) reported
from
Ketteringham, England
Something rather awful about being on hold with @virginmedia! 2 hours and counting....
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia The text service is a bot so doesn’t understand what I want. I don’t understand how posting on a community forum will help me order wifi pods. I’ve posted but just get replies from other members. I want to be able to contact someone at Virgin not other customers.
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David Richards
(@ddrbowella) reported
from
Leicestershire, England
Virgin media are **** at there customer services. 25m and still F!@#$%. I going to cancel my dd. That my get there attention?
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia 3 hours wasted on SMS service only to be told I need to call tech team! Service is beyond terrible
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Tim Dawson
(@timdnottingham) reported
from
Leicestershire, England
@virginmedia help! I dropped my virgin TV remote in my drunk and now it won't work! What do I need to to do to get a new one?
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia The wifi in my house is awful despite having 500mb broadband with you
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Andreas K.
(@CollateralWill) reported
@virginmedia They have resolved as of this morning. But we need clarity over the status of your network. The router was down with green light flashing. Can you launch an investigation? Many others reported the same issue at the same time across the UK judging by the #virginmediadown hashtag.
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Martin
(@SidneyArbour74) reported
@virginmedia Whole service is RANK, needs a root and branch rebuild😡
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Hugh Ramsey
(@ramseyhugh) reported
@virginmedia That has been tried and no different. I want an engineer to call and check the system. And, no, I’m not going to wait 2 hours on the phone to try to get through to book 1. Your customer care is woeful.
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Nigel McArthur
(@nigel_mca) reported
@virginmedia If it was accidental then call me back- you have my number? Why not survey your customers regarding their experience of the call centre? I request a callback from a supervisor as I was dissatisfied with the person I was dealing with. Don't be part of the problem by making excuses
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eleni🌙
(@halfemptygurl) reported
@virginmedia my grandad is struggling to access his blueyonder email account on the gmail app, can you help with this please?
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Melanie Innes
(@InnesMelanie) reported
@virginmedia come to our door last year to sell this fantastic service. RM10. All I had since joining you is trouble, I’m working from home and need to go into the office as we are days without internet. Pathetic! And can’t leave as they charge cancellation
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Stephen Rudd
(@Ruddy11) reported
@virginmedia Been an ongoing issue for several months - speed as well as reliability of service dropping in and out
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Sarah Coombes
(@SarahCoombes26) reported
@virginmedia I have just had a call from one of your team (apparently) saying you had been getting errors from my router and did I know why. When I asked if he could call me on my mobile the line went did. Is this a new scam or is there really is a problem with my router??
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SaveSamantha -edsfoundation.org.uk
(@SaveSamantha_) reported
@virginmedia Hi, I’ve been in hospital hence delay but we have had zero comms . No internet. Costing a fortune to online educate and your techs fitted the box and wires in October. No luck. We only need the home visit /connection completing! It’s terrible. Need a call
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Batman
(@BlueFlu5) reported
@virginmedia Complaint ref no C-1201213675 yet to be answered or even acknowledged and the same complaint made over the phone on the 6th Jan, promised a call back within 72 hours that didn’t happen. Awful customer service.