Virgin Media Outage Report in Melton Mowbray, Leicestershire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Melton Mowbray, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Melton Mowbray and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 20: Problems at Virgin Media
Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Melton Mowbray, Leicestershire, England
The most recent Virgin Media outage reports came from the following cities: Leicester and Melton Mowbray.
| City | Problem Type | Report Time |
|---|---|---|
 Leicester |
Internet | |
| Leicester |
Internet | |
| Leicester |
||
| Leicester |
Internet | |
| Leicester |
Wi-fi | |
| Leicester |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Melton Mowbray, England
Latest outage, problems and issue reports in Melton Mowbray and nearby locations:
-
Chris Maltby
(@ChrisMaltby) reported
from
West Bridgford, England
@virginmedia Awful service today, WiFi up and down. Always in the middle of important calls!
-
paulwitneyphoto
(@paulwitneyphoto) reported
from
Ruddington, England
@virginmedia No, I don't want to do things by text, I want you to ring us, (an English speaking person not a call centre in Delhi) I am a paying dissatisfied customer!🤬
-
I'm Juggy not Noel
(@gallagher1aaa) reported
from
Leicestershire, England
What **** is blocking my internet @virginmedia , it’s in a open space, switched it off and on, stood on one leg, got full bars but still won’t let me watch a basic YouTube video on my phone
-
paulwitneyphoto
(@paulwitneyphoto) reported
from
Ruddington, England
@virginmedia Adding my wife's phone to the internet/tv package which should include 1, 5G phone, you need to get your customer service sorted out and people who speak English to a higher standard or better still have English speaker #dissatisfiedcustomer with @virginmedia
-
Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia What’s the point they seem unable to help and disconnected the call twice! Absolutely hopeless service
-
Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia Thanks. The text service doesn’t work well to say the least. How do I post a question on the community to get an order placed please?
-
paulwitneyphoto
(@paulwitneyphoto) reported
from
Ruddington, England
@virginmedia 1hr 50mins on the phone, mostly on hold, spoken to 4 people, 3 of which bairly spoke english and still no further forward, website not helpful either. Worst service I've ever experienced. @Ofcom
-
Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia Forget it. Totally useless all round. Absolutely the worst customer service I’ve ever experienced. What’s the point having a social media team?!
-
David Richards
(@ddrbowella) reported
from
Leicestershire, England
@virginmedia The service keep cutting out. And having to reboot 3/4 times a week. If no one comes and fix the fault. I will cancel everything and go to the ombudsman to claim back all the money paid for a fully working service.
-
Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia 3 hours wasted on SMS service only to be told I need to call tech team! Service is beyond terrible
-
David Richards
(@ddrbowella) reported
from
Leicestershire, England
@virginmedia 909041904.26 le35ge .Call a 7 days ago about internet problems. Told we was getting a new router box and booster box. Nothing came and still getting a lot of problems. I want some to come out. Otherwise i will cancel the whole dam thing.
-
Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia Sorry, I don’t have understand how posting on a forum will get me in contact with someone who can help me. The customer service isn’t good enough.
-
Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia The text service is a bot so doesn’t understand what I want. I don’t understand how posting on a community forum will help me order wifi pods. I’ve posted but just get replies from other members. I want to be able to contact someone at Virgin not other customers.
-
Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia I’ve re-run the tests and still recommending I get a booster but still no idea how I go about ordering one. Can someone help rather than me going around in circles again please?
-
Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia I know I recently extended my broadband contract with you but the service is abysmal and the customer service even worse. Can I cancel please and I will go back to Sky.
-
paulwitneyphoto
(@paulwitneyphoto) reported
from
Ruddington, England
@virginmedia You are clearly having a laugh at our expense. How do we complain about the service by @virginmedia @Ofcom
-
Chris Maltby
(@ChrisMaltby) reported
from
West Bridgford, England
@virginmedia Hi. There’s no fault recorded in the area and I have run diagnostics which came back ok. Third outage today this one has been off for 15 minutes so far. Obviously rebooted hub and PC. This is becoming more frequent
-
Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia Sorry, I don’t understand how posting on a forum will get me in contact with someone who can help me. The customer service isn’t good enough.
-
Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia I just never get anywhere, constantly going around in circles and no one seems capable or willing to help. The broadband kit provided isn’t fit for purpose considering how much I pay for it.
-
Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia The service I’m getting from Virgin is beyond appalling.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
full moon
(@russjhicks) reported
@virginmedia ever since I joined virgin media, one of my paid features has never worked. 3 months on , nobody will fix it for me. You failed your own code of practice as my complaint has gone unanswered, virgin refuse to escalate it to the resolution centre. Who will help me 😢
-
James Keary
(@JamesKeary4) reported
@virginmedia how poor is your customer service I’ve been waiting nearly a month to hear back from you.
-
Marina Gange 🏴🇪🇺
(@mazj_uk) reported
Hi, @virginmedia You've removed the YouTube channel on TiVo boxes and directed viewers to the app which doesn't open, just stuck on loading. Box rebooted, network connection 100+mb and network diagnostics all ok. What's happening? The channel service was brilliant.
-
Corinne
(@cchurn22) reported
@virginmedia does your customer services ever reply to messages? Our phone line has been accidentally cut off! You told us we would be reconnected in 48hrs! That was nearly 3 weeks ago! Your CEO doesn’t even reply to messages!
-
Afi
(@r88afy) reported
@virginmedia I’ve been having broadband issues all day and all i get from the customer service department is “you have a system issue” and they BLOODY HANG UP THE PHONE ON ME!
-
Christine
(@Henrys_Mummy) reported
@virginmedia Please confirm again my account has been cancelled. I cancelled the day after taking out the service. Had confirmation over the phone by Anna that the account has been cancelled. However, received an email tonight saying my equipment will be delivered tomorrow??
-
TheRealKatster
(@TheRealKatster) reported
@virginmedia When you say ‘capped’ how do I know how much mine will be? Also I suggest some training for your customer service personnel. This has caused me an unnecessary amount of stress over the last two days.
-
Andy Davies
(@andyd790) reported
@virginmedia hi just went onto your text help service after failing to get a response on the phone. I have waited for 52 mins and you sent me 169 texts which just asked if I wanted to hold or leave. I got the message now and left. @virginhelp @virginmedia
-
Ryan Rooster
(@RyanRooster) reported
@virginmedia This is my third time messaging, the broadband has been down all afternoon the call centre hasn’t been a help, we are still waiting for a call back and now I’m not been responded to on here. So if I could get some assistance that would be great.
-
Ric Priestley
(@RicPriestley) reported
The saga of @virginmedia continues. not got anything resolved and nearly 3 weeks since I started trying to find out about my partners tariff i still dont know how much to pay. To top it off making a complaint isnt possible because you cant get hold of any details. #laughable