Virgin Media Outage Report in Thurnby, Leicestershire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Thurnby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thurnby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Thurnby, Leicestershire, England
The most recent Virgin Media outage reports came from the following cities: Leicester, Melton Mowbray, Loughborough and Leicestershire.
| City | Problem Type | Report Time |
|---|---|---|
 Leicester |
Internet | |
| Melton Mowbray |
Wi-fi | |
| Leicester |
Wi-fi | |
| Leicester |
Internet | |
| Melton Mowbray |
||
| Leicester |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Thurnby, England
Latest outage, problems and issue reports in Thurnby and nearby locations:
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Deepal Vyas
(@Deepal29) reported
from
Leicestershire, England
@virginmedia @virginmedia we have another date for installation for tomorrow I went via the app and had your customer service team calling as the offer wouldn’t go through. Fingers crossed we getting tomorrow or it will be another day off wasted.
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Matthew Walne
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia I’m still having issues with my router and wifi. Only so many times I can switch off and on again.
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Matthew Walne
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia Still not working properly. Having to constantly reset the router, even wired connections not working.
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Amar Chauhan
(@BeeDesigned) reported
from
Glenfield, England
@virginmedia @VirginMediaNews looks like ur internet is down. Can someone turn it off and back on please. Thank you
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Joshua Swatman
(@JoshSwatz) reported
from
Leicestershire, England
@virginmedia Everything you've shown me has already been done on many occasions having numerous problems with service for the past 2 years I appreciate you trying to help. There always seems to be something.
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Joshua Swatman
(@JoshSwatz) reported
from
Leicestershire, England
@virginmedia I've had random outages for over 6 weeks now what is going on? Can't get anyone to help your automated service is ****! And that's me being kind happy to walk away
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Matthew Walne
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia is there an issue with broadband in Mountsorrel, Loughborough, Leicestershire? Hasn’t been working properly for last few days
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Ollie
(@ollieg21296) reported
from
Ketteringham, England
@virginmedia Hi guys. just got off the phone with someone in your Swansea call centre, can you tell me their name? As they called to call back tomorrow and ask for them & they’d help my query.
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Shakeela🥀
(@shakeelaa_a) reported
from
Leicestershire, England
@virginmedia Why is your internet down!!!
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Darren
(@DarrenS78) reported
from
Ratby, England
@virginmedia your service is abysmal at best. I get that companies are under pressure but we have no TV, no internet and no landline, I was told the internet and the tv issue wasn’t connected by the “chat” team so tried to call, on hold for an hour and was then disconnected!!!
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IG: marvy_xo
(@marvy_xo) reported
from
Leicestershire, England
@virginmedia my wifi is not working in my area still!!! what is all this!!
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georgia clarke
(@geiiclarke) reported
from
Kirby Muxloe, England
@virginmedia @VMSolutions_ I have been on hold to your virgin media customer service for 45 minutes for the advisor to hang up whilst I was getting permission from the account holder for me to deal with their account
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Linzi Parsons
(@ParsonsLinzi) reported
from
Leicestershire, England
@virginmedia I’ve spent the last 3 hours trying to communicate with someone via text about some charges that are due to virgin not setting a cap on my 11 year old step daughters account as requested! Service is awful
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joseph langton
(@jnlangton) reported
from
Braunstone, England
back on the phone to #virginmedia help
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Matthew Walne
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia Do you know when it will be fixed please? Other @PHMountsorrel complaining of the same issues.
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Sam Wyatt
(@acton68) reported
from
Market Harborough, England
@virginmedia Update. I have now spoken to a terribly nice gentleman by the name of Ely. I understand from my call that I am sorted and I’m now a happy customer again. Thank you Ely.
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Sam Wyatt
(@acton68) reported
from
Market Harborough, England
@virginmedia please please please can someone please contact me. All I want to do is make a formal complaint on service speeds and leave VIrginmedia. I have had online chats that ended with a link to another chat it and phone numbers that end in a link to a chatbot. So angry
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georgia clarke
(@geiiclarke) reported
from
Kirby Muxloe, England
@VMSolutions_ I have been on hold to your virgin media customer service for 45 minutes for the advisor to hang up whilst I was getting permission from the account holder for me to deal with their account
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Sam Wyatt
(@acton68) reported
from
Market Harborough, England
@virginmedia hi, do you have an email address? Calling doesn’t work, message doesn’t work fast enough (waiting for hours), submit online - done but no confirmation. I have no idea if you’ve received it or not. I just want to complain, cancel and move house.
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Darren
(@DarrenS78) reported
from
Ratby, England
@virginmedia What’s up with the internet?! I can’t seem connect and TV has gone down too.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Louise Herrington
(@lou2sing) reported
@virginmedia I'd really like to know why when you cut my phone line on the 3rd October, the line is still not active via the hub? Engineer connected equipment on Monday, waited the 24 hours and still nothing. Of course, nobody picks up the customer services number.
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lynette higgins
(@lynettehiggins3) reported
@virginmedia I have already made the complaint twice and on each time I was promised a 24 hour callback, this hadn’t happened snd it is showing they have resolved both complaints when they haven’t!
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lynette higgins
(@lynettehiggins3) reported
@virginmedia This is the 2nd this has happened, same with other complaint on same issue so nothing getting resolved, completely unacceptable
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Yash Ranade
(@yashranade) reported
@virginmedia Hi - can you please provide an update as to when this will be fixed? What about compensation? How is this consistently faulty service acceptable to you?
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Beardie_Viking
(@beardie_viking) reported
@virginmedia No, they said it's a complex issue and is taking.lknger than expected. Though the automated line said there is an issue affecting broadband and TV, the website still says the broadband service is fine.
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Harpers of Chiswick
(@HarpersChiswick) reported
@virginmedia down again!
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Rajiv Equatoria
(@RajivEquatoria) reported
@virginmedia there is no internet service in HA3 area. When will this be restored?
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Shauna Rafferty
(@ShaunaRafferty) reported
@virginmedia Down on everything and yes, there’s been an apparent local fault for a week. Presumably we’ll not be billed this month given you can see how often this has dropped?
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Muddy Mae Suggins
(@meadowgroove) reported
from
Dublin City, Leinster
@conor_pope @virginmedia are shockingly bad. I don’t have a standout for good.
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lizwm
(@lizwm) reported
@virginmedia Would help if we could speak to someone then to tell them..