Virgin Media Outage Report in Thurnby, Leicestershire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Thurnby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thurnby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 19: Problems at Virgin Media
Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (22%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Thurnby, Leicestershire, England
The most recent Virgin Media outage reports came from the following cities: Leicester, Loughborough and Melton Mowbray.
| City | Problem Type | Report Time |
|---|---|---|
 Leicester |
Internet | |
| Leicester |
Internet | |
| Leicester |
||
| Loughborough |
Total Blackout | |
| Leicester |
Internet | |
| Loughborough |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Thurnby, England
Latest outage, problems and issue reports in Thurnby and nearby locations:
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Joanna Hayes
(@SmileyJMH) reported
from
Loughborough, England
@virginmedia just had call from 'Harry' in London, your technical department. Apparently I'm having issues with broadband speed... His employer ID was 194, apparently? He was shouty, in very loud place, couldn't tell me who I was. Please look into number 01323897224. Infuriating.
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DJ
(@DJacko79) reported
from
Leicestershire, England
@pescott_gemma @virginmedia @sky **** ive never been on hold that long 😠
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Tony Kearins
(@tkearins) reported
from
Tilton, England
@virginmedia my 77yo mother waits 40 mins in a phone queue. Explains the account/billing issue. Person puts her on hold for another 45 mins until she hangs up. And this is acceptable?
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Chris Holton
(@ChrisHolton99) reported
from
Leicestershire, England
@Virginmedia How does a customer get any service? We have been calling and writing since 30th October but are just on HOLD!
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Wayne™
(@Dog_in_a_hat) reported
from
Leicestershire, England
@virginmedia I’ve had to call you in the past week 150 & you had to reset the router ... I shouldn’t need to do this! It’s your responsibility to ensure I have the service I pay (a lot) for!!!
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Yv
(@yogi7592) reported
from
Leicestershire, England
@virginmedia it’s sad that you are still using covid as an excuse not to provide any technical help. Done everything your website tells me to but still have a issue with my broadband. How do I speak to someone about it. Not very happy.
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Safetypenfold
(@SteveRiches4) reported
from
Leicestershire, England
@virginmedia Still not working, still no contact from #virginmedia. If still no contact tomorrow, will have to change supplier in time for Christmas. Can you help?
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bilal manzoor
(@B17AL) reported
from
Leicestershire, England
@virginmedia what’s going on today, how do I contact the customer number 0345 454 1111 or 150 just rings out and then ends the call?
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jon
(@jonmac36) reported
from
Thurmaston, England
@virginmedia Nope got rid of virgin Problem solved
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Jim Hulbert
(@Jim_Hulbert) reported
from
Leicestershire, England
@virginmedia experiencing some WiFi issues in Leicester. No Internet despite able to connect to the network. Are there any known issues? Thanks.
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Safetypenfold
(@SteveRiches4) reported
from
Leicestershire, England
@virginmedia hi, been on hold for 2 hours in total on multiple calls for tv issue, unfortunately still not working. Please call or Dm me. Current hold 50 mins. Still on hold. Help. Thanks
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Safetypenfold
(@SteveRiches4) reported
from
Leicestershire, England
@virginmedia No. I’m done with text, on line and anything except talking to someone. You’ve had the opportunity using the bot, Twitter and online support, now we need to communicate in person. #realpeople
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DJ
(@DJacko79) reported
from
Leicestershire, England
@pescott_gemma @virginmedia Ok Sorry have you been and looked at the nearest exchange box to your addressand checked as if its damaged they wont know till someone tells them if that looks Ok im guessing they will need resend signal down the line
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mark sperry
(@marksperry2) reported
from
Rearsby, England
@virginmedia sort your customer service out! I’ve spent 2 days trying to sort out my fibre optic, to be cut off 4 times on hold for 6.5hrs lied to 3 times transferred to India 8 times, still no further forward. #pleasehelp #FirstWorldProblems #shockingcustomerservice
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joseph langton
(@jnlangton) reported
from
Braunstone, England
@virginmedia the advisors do not listen to what their customer are asking the result is frustration for the customer
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Billy Patel
(@b17yvw) reported
from
Birstall, England
@virginmedia I am a very disappointed customer I was on hold for 15 mins finally spoke to a advisor on the retention team who placed me on hold and then the call dropped on hold again now and it’s been 30mins and no answer 😔
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joseph langton
(@jnlangton) reported
from
Braunstone, England
@Rachel_Rabbit13 the worst part of @virginmedia is their shite philippines call centre
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia I can find the answer but can’t access my hub settings as won’t open, page not found. Can someone help please?
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Chloë Pritchard
(@sewychloe) reported
from
Leicestershire, England
@virginmedia my mum’s landline has a fault - no dialling tone. She’s been on hold but can’t get through to a human to report it. We have both tried to report it via her online account but cannot access it. And yes she has wiggled her sockets! Help!
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Priti Joshi
(@toneconsultancy) reported
from
Oadby and Wigston, England
@virginmedia we have been getting intermittent WiFi and issues with security for the last 4 weeks . What is the problem ? Le24fy
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Richard - Entrepreneur & leftie 🇨🇦 🇲🇺
(@Ontariofella) reported
@virginmedia Does that include customers whose can cancel or change package by end of Feb.
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Karl Joseph
(@_Karl_Joseph) reported
@virginmedia We were told it would be within an hour. That was Wednesday. 500Mbps service often drops to 30, even 0.5 Mbps. We’ve had the network tested and we’re told it required a visit. We booked a slot around work schedules but the engineer didn’t arrive as planned.
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Dom
(@BaldockDom) reported
@virginmedia My internet is cutting out everyday but showing no issues... this is day 5 of it
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Mrs T Wymer
(@MrsTWymer) reported
@virginmedia Hi! Any ideas why I can't phone your Customer Services team? 0345 454 1111 number goes dead from my mobile. Thanks!
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Greg Shepherd
(@GregQpr) reported
@virginmedia Been trying to get someone to talk to for over 24 hours now. Wasted 2 hours on the “instant chat” yesterday to get absolutely nowhere. Was supposed to get connected to customer relations but didn’t have the entire day to waste. Trying again now been waiting nearly 2 hours
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Drill up V.Roy🦅
(@ollyg300) reported
Since I can’t get hold of you @virginmedia HELP ME PLEASEEEEE
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Paul Schofield
(@oliversdadster) reported
@virginmedia I requested full customer service notes, full phone usage for last 12 months and transcripts for the 808 support texts I sent. You sent 6 weeks late 3 recordings to customer service that I made. so no you didn't send what I or your bizarre notes said.
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Foodie 👵🏼
(@RecklessFoodie) reported
@virginmedia I’ve tried numerous times to contact you via phone. The automated message states to call back later as you’re busy. Surely someone should be able to help!
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🏳️🌈lumberjackdan_🏳️🌈
(@lumberjackdan_) reported
@PeetahUK Hahah! This is the 1st problem I have had with @CommunityFibre to be honest & they acknowledged it! In the 1st year that I was with @virginmedia I already had about 10+ issues & they never ever really acknowledged the problems I had till it was a major problem in my area.
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Bianca Joseph
(@bianca_joseph) reported
@virginmedia Slow speeds but I even upgraded a couple of months ago..