Virgin Media Outage Report in Thurnby, Leicestershire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Thurnby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thurnby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Thurnby, Leicestershire, England
The most recent Virgin Media outage reports came from the following cities: Leicester, Loughborough, Melton Mowbray and Leicestershire.
| City | Problem Type | Report Time |
|---|---|---|
 Leicester |
TV | |
| Loughborough |
Internet | |
| Melton Mowbray |
Phone | |
| Leicester |
Internet | |
| Leicester |
Internet | |
| Leicester |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Thurnby, England
Latest outage, problems and issue reports in Thurnby and nearby locations:
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Wayne™
(@Dog_in_a_hat) reported
from
Leicestershire, England
Well thanks to a combine effort of @GoZwift @virginmedia & @wahoofitness my evenings ride was pity shit... knew I should have gone outside!
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Darren Carson
(@DarrenCarson68) reported
from
Ketteringham, England
@virginmedia Hi, broadband still down 3rd day in a row despite assurances it would be fixed mon 18th by 6pm. Please advise how to submit complaint thanks
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Skeems
(@Skeems1) reported
from
Countesthorpe, England
@Geoff_NUFC @virginmedia I got rid of my Sports package. £106 p/m just wasn’t worth it when sky put on games like Burnley v Cardiff. Me & my brother share a now TV login so we can pick and choose which games to watch
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Jamie Lewis Rennie
(@JamieOnIceUK) reported
from
Leicestershire, England
@DavidNeilUK @virginmedia @SkyUK Virgin Media are the worst company ever man! Don't get yourself in debt cause of them! Go somewhere else :) Here if you need me x
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Sam
(@samingrm) reported
from
Leicestershire, England
@virginmedia Internet is down again, worked fine all morning then just stops, nothing on service status has come up
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Sam Louise Derry
(@SamLDerry) reported
from
Shepshed, England
@virginmedia My Children have noticed lagging on their game stations for approximately the last month & the Issue with the phones been connected but not connected has been nearly 2 weeks (this time around) & progressively getting worst. When we ring up, they can't even perform a line check..
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Simon McGuinness
(@smcguinness1985) reported
from
Mountsorrel, England
@virginmedia Yesterday evening. It was a call centre in Asia, in which they couldn’t speak very good English and sounded scripted. Very impersonal and never called back. #virginmedia
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Coach S 👊
(@withcoachs) reported
from
Loughborough, England
Internet man can’t come and fit the WiFi for 2 weeks. Stupid Virgin. @virginmedia
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James
(@The_Dobbs) reported
from
Melton Mowbray, England
He's spoken to one of your helpdesk and they've literally just said he needs to sort it despite promising to put the tv back. Now he's been on hold for about an hour. Absolutely terrible. They pay a lot of month. Travesty. #Virgin #VirginMedia
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Joshua Swatman
(@JoshSwatz) reported
from
Leicestershire, England
*******!! Got an email saying my virgin media bill is 78 quid that ain't right.. That's almost 30 quid more than I've ever paid.
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Thread Over Heels
(@this_is_TOH) reported
from
Leicestershire, England
@virginmedia you guys are ridiculous. I’d love to cancel but I can’t even get through to do that 🤬🤬🤬
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Simon McGuinness
(@smcguinness1985) reported
from
Mountsorrel, England
@virginmedia Yes I did. They gave no reference number, but said I could call back if they never called me...nice...but no number or reference. Angelo in your call centre has all details. It was carried out by a third party of your sub contractor.
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Rachel Biddles
(@rachlb33) reported
from
Glenfield, England
@virginmedia Always good when you work from home and are told over the phone everything has been done to fix your internet speed, currently 1.67mbs and supposed to be 200mbs, and that the earliest a technician can come out is Monday! Great service, not. Time to switch providers.
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Nick Fitzsimons
(@NickFitz) reported
from
Leicestershire, England
@virginmedia Neither, I just get that nag bar every time I go to pay my bill, and occasionally click on the link to see if it’s still broken :-)
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SIMI JOHAL
(@SIMI2006) reported
from
Blaby, England
@vmbusiness anyone thinking of using this company as a broadband service for business.....dont’t. Worst service ever.
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Chlo
(@midgetclo) reported
from
Leicestershire, England
Would not recommend @virginmedia to anyone as there internet service is complete shit 👋🏼
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Nick Fitzsimons
(@NickFitz) reported
from
Leicestershire, England
@virginmedia Cheers. I’m not really that fussed about upgrades at the mo, but it occurred to me that your website’s been broken for, as I recall, about eight years, and maybe I should draw it to your attention :-) Have a good day!
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☞Ⓖⓐⓡⓨ Ⓟⓐⓡⓚⓔⓡ☜
(@WiteWulf) reported
from
Shepshed, England
@virginmedia It’s obviously a localised equipment failure caused by the power fluctuation this afternoon, not “signal to noise” problems as your telephone operative said. Get an engineer out here and fix it now, please, @virginmedia
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Sam Louise Derry
(@SamLDerry) reported
from
Shepshed, England
@virginmedia We do speak to someone on a regular basis only to be told what I've stated above... when we can get a word in edgeways without being interrupted by Rude Staff
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★Stu Mäc★
(@stumac8) reported
from
Glenfield, England
@virginmedia outage in glenfield leicester.. no broadband virgin says it might get fixed by the 29th .. time to cancel me thinks. Shocking
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Del Young
(@Del67Young) reported
@virginmedia how can I cancel my package been phoning all morning nobody answering ??
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Jonathan Richardson/Scholey
(@MrsJonJo) reported
@virginmedia Just had one of your repairmen round to fix the total service loss we have had since Friday. The poor man spent ages trying to find where you had installed the able, no notes, no clue - and it now turns out someone else accessing your pits decided to cut our cable1/2
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Mark Ryder
(@mrmarkryder) reported
@virginmedia Only from the office, the mobile only works if I have wifi calling enabled due to poor in building coverage. With the wifi issue I can’t use wifi calling as no one can hear me. I’m assuming I need to be at home for the call?
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M & E Electrical
(@Sheffield_Spark) reported
@virginmedia must be one of the worst companies ever. Try to ring up to cancel our contract and can’t get through to anyone. Been trying two months now. Our other half is trying to upgrade her package and can’t get through to anyone. #WorstCustomerService
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Stephen Dansie
(@srdansie) reported
@virginmedia We are trying to set up Virgin On The Go, but are going around in circles. The main issue is who is down as the Primary Account Holder, which neither my wife's or my details seem to relate to. All "Help" routes are lengthy/don't help, when a simple activation is required. Help?!
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conor barbour
(@conorbarbour) reported
@virginmedia @Stento1867 Iv been trying to call all day and it's not working
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Hayley Dalrymple
(@MissHayleyD13) reported
Hi @virginmedia. Our box is now no longer working at all. I've tweeted you and my Dad had called your customer service and we've heard nothing back. I understand that you are busy but please help, thank you.
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Tess Hope
(@TessHope3) reported
@virginmedia My Virgin router was installed with a very short cable & the signal didn't reach every part of the house. To make it 2 metres longer Virgin charged £100 (plus VAT). I call that a rip-off. They should have provided a longer one to start with. @VirginCare #virginmedia
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barrie mahon
(@bazmahon) reported
@virginmedia The whole experience with virgin has been a disaster. I don’t expect you to do anything about it because the whole great customer care that virgin advertises is a complete myth. I’ve already spent over 90 minutes on the phone to you today. Waste of time.
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Modge
(@ModgePKR) reported
@virginmedia Hi again. Customer Services told me to email the residential payments team, which I did, but there's been no acknowledgement or response. How can I check whether there's simply a backlog and I'm in the queue, or my email is in somebody's junk mail folder?