Virgin Media outages and service status in Chadwell, England

Problems in the last 24 hours in Chadwell, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Chadwell, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Chadwell, England

The most recent Virgin Media outage reports came from the following cities: Melton Mowbray, and Grantham.

Community Discussion

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Virgin Media Issues Reports Near Chadwell, England

Latest outage, problems and issue reports in Chadwell and nearby locations:

• 
  DJ (@DJacko79) reported 4 minutes ago from Leicestershire, England

  @pescott_gemma @virginmedia Ok Sorry have you been and looked at the nearest exchange box to your addressand checked as if its damaged they wont know till someone tells them if that looks Ok im guessing they will need resend signal down the line

• 
  Darren Carson (@DazCarson68) reported 6 minutes ago from Chadwell, England

  @virginmedia hi, could you advise the best method to speak to someone regards a request for return of kit after house move? Chat bot does not help, need to contact an agent thanks

• 
  Faizal Momoniat (@faizalmom) reported 7 minutes ago from Leicestershire, England

  @virginmedia How can you cancel my contract whilst i am living in the house and take word from a stranger over the phone surely you have broken GDPR

• 
  Noumaan Abubakar (@_Noumaan_) reported 9 minutes ago from Leicestershire, England

  @virginmedia Is it possible to speak to someone over the phone as at the moment I'm not confident with the move being a smooth one. I'm promised call backs which never happen etc

• 
  Joshua Swatman (@JoshSwatz) reported 14 minutes ago from Leicestershire, England

  @virginmedia I've had random outages for over 6 weeks now what is going on? Can't get anyone to help your automated service is ****! And that's me being kind happy to walk away

• 
  ALEX (@ohthatoneboy) reported 15 minutes ago from Leicestershire, England

  @virginmedia Completely upset and disappointed with your customer service helpline, I have spent the last week calling and no solution has been given! It is shameful

• 
  Scott (@scottydaly1989) reported 16 minutes ago from Leicestershire, England

  @virginmedia are you ever gonna reply to any of my tweets for help!!

• 
  Jim Hulbert (@Jim_Hulbert) reported 18 minutes ago from Leicestershire, England

  @virginmedia experiencing some WiFi issues in Leicester. No Internet despite able to connect to the network. Are there any known issues? Thanks.

• 
  dylan farrell (@dylanjfarrell) reported 19 minutes ago from Leicestershire, England

  @virginmedia WiFi down again!!!

• 
  Faizal Momoniat (@faizalmom) reported 19 minutes ago from Leicestershire, England

  @virginmedia need help to reduce my bills

• 
  Alison Wilson (@allycardmaker) reported 21 minutes ago from Leicestershire, England

  @virginmedia why am I getting so many spam emails don’t you filter them ? Never normally get this many

• 
  DJ (@DJacko79) reported 23 minutes ago from Leicestershire, England

  @pescott_gemma @virginmedia @sky **** ive never been on hold that long 😠

• 
  Wayne™ (@Dog_in_a_hat) reported 24 minutes ago from Leicestershire, England

  @virginmedia Why would I run a wired speed test when I have no wired appliances? I pay for a wifi service...

• 
  rosstarbard (@rosstarbard) reported 27 minutes ago from Leicestershire, England

  @Alex_FeisBryce @virginmedia Apparently problems in the area won't be fixed until 3PM today. Spoke to the helpline

• 
  Chloë Pritchard (@sewychloe) reported 32 minutes ago from Leicestershire, England

  @virginmedia my mum’s landline has a fault - no dialling tone. She’s been on hold but can’t get through to a human to report it. We have both tried to report it via her online account but cannot access it. And yes she has wiggled her sockets! Help!

• 
  Jason Jordan (@DoubleJay180) reported 33 minutes ago from Cotgrave, England

  @virginmedia Sent. If you have the capability to get this fixed quickly it would be appreciated. This is not a major city it's a village with poor mobile data connectivity.

• 
  Scott (@scottydaly1989) reported 34 minutes ago from Leicestershire, England

  @virginmedia are you ever gonna help me!!

• 
  IG: marvy_xo (@marvy_xo) reported 39 minutes ago from Leicestershire, England

  @virginmedia my wifi is not working in my area still!!! what is all this!!

• 
  worksopchap (@worksopchap) reported 41 minutes ago from Chadwell, England

  @virginmedia I can’t find the last message where this thread started - I’ll go to the bot system - I’m a returning customer - need to reactivate my account etc

• 
  Linzi Parsons (@ParsonsLinzi) reported 59 minutes ago from Leicestershire, England

  @virginmedia I’ve spent the last 3 hours trying to communicate with someone via text about some charges that are due to virgin not setting a cap on my 11 year old step daughters account as requested! Service is awful

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Militia Matt (@DrealSMAK) reported 3 minutes ago

  Yh might have to cancel my @virginmedia plan. Internet been rubbish for almost a week

• 
  Dide (@dide_oluwa) reported 3 minutes ago

  @virginmedia your network has been terrible for days now , no cell signal whatsoever

• 
  dawnieC (@CorkinDawn) reported 8 minutes ago

  @virginmedia Plus convenient for you to get out of the compensation clause, restoring it for a few hours. The latest update showing is fix by 5 August at 16:08, so another whole day without internet. Is this a new fault or the last one not fixed properly?

• 
  Game of the People (@GameofthePeople) reported 10 minutes ago

  @virginmedia is the Clients Support Team a bona fida Virgin media account?

• 
  Enrique Guadiz (@EnriqueGuadiz) reported 11 minutes ago

  @virginmedia No need to send a DM. Managed to fix the issue. Thanks

• 
  Ashley Smith (@AshleySmithUK) reported 12 minutes ago

  @virginmedia New contract Jul 31. Netflix completely broken, web throwing errors, and profile is showing an incorrect phone number that isn't mine. Called, used WhatsApp, zero help. Logged formal complaint and got a generic 28-day wait. Unacceptable customer service. Fix this.

• 
  Brandon 🏴󠁧󠁢󠁷󠁬󠁳󠁿🦢 (@Brandon16FC) reported 15 minutes ago

  @virginmedia @D4N7O Not working still

• 
  christopher Gunn (@christo43383549) reported 17 minutes ago

  @RichardMorrow10 @virginmedia Good luck with thay mate virgin are terrible with it i lost 2 days of Internet and 2 days work when WFH had to use my phone data sadly but they basically said , get on with it ...

• 
  Zoe Smith (@ladyspeakerz) reported 18 minutes ago

  @andyburnham PLEASE READ THIS TWEET EVERYONE. IF ANY VIRGIN MEDIA STAFF AT BAGULEY MANCHESTER CALL CENTRE WHERE I WORKED WERE RESPONSIBLE FOR SLANDERING ME / FRAMING ME. THEN HERES PROOF THAT COMPANY ARE A BUNCH OF CRUEL UNETHICAL IMMORAL SCAMMERS YOU DONT THINK IF THEY CAPABLE OF DOING THIS TO THEIR CUSTOMERS WHAT THEY CAPABLE OF DOING TO A WOMAN THEY HATE AND NO DOUBT JEALOUS OF here’s some confirmed validated real evidence NOT THEM BEING FRAMED that the staff at Virgin media call centres were all pardoned allowed to scam MILLIONS of their customers Here is proof Copied and pasted from Google please refer to articles in the press that confirm this what I’ve tweeted here If you think moral decent people do this to their customers scamming them in a cruel cold way SEEK JESUS  Virgin Media was fined a record £28 million by Ofcom in July 2026 for deliberately making it difficult for customers to cancel their contracts and switch to rival providers. Investigation Findings The regulatory investigation covered calls made between January 1, 2022, and September 11, 2024. Ofcom found that MILLIONS of customer service interactions were mishandled to prevent or delay cancellations. Specific tactics included: • Deliberately dropping or hanging up calls when customers asked to cancel. Putting callers on hold for no reason to frustrate them Excessive and unnecessary call transfers between departments. Using a two-tier retention system where only specific agents were allowed to process final cancellations. THIS LOT ARE CONFIRMED CRUEL SCAMMERS

• 
  Kathy Miller (@KathyMi25429227) reported 19 minutes ago

  How long outage in CR02BG please @virginmedia on hold for forever.. shocking customer service...