Virgin Media Outage Report in Thurmaston, Leicestershire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Thurmaston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thurmaston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 08: Problems at Virgin Media
Virgin Media is having issues since 04:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Thurmaston, Leicestershire, England
The most recent Virgin Media outage reports came from the following cities: Leicester, Melton Mowbray, Loughborough and Hinckley.
| City | Problem Type | Report Time |
|---|---|---|
 Leicester |
TV | |
| Leicester |
Internet | |
| Melton Mowbray |
Phone | |
| Leicester |
Wi-fi | |
| Loughborough |
Internet | |
| Hinckley |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Thurmaston, England
Latest outage, problems and issue reports in Thurmaston and nearby locations:
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia 3 hours wasted on SMS service only to be told I need to call tech team! Service is beyond terrible
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David Johnston
(@djstar3d) reported
from
Melton Mowbray, England
@virginmedia Come on guys. Can you at least let me watch the MotoGP on BT sport 2? I’m pretty sure I have the rights to watch it since I watched it yesterday no problem
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia I’ve re-run the tests and still recommending I get a booster but still no idea how I go about ordering one. Can someone help rather than me going around in circles again please?
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia Thanks. The text service doesn’t work well to say the least. How do I post a question on the community to get an order placed please?
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia The service I’m getting from Virgin is beyond appalling.
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Ollie
(@ollieg21296) reported
from
Ketteringham, England
@virginmedia What’s going on with Virgin TV Go? Says Technical Problems.
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David Richards
(@ddrbowella) reported
from
Leicestershire, England
@virginmedia The service keep cutting out. And having to reboot 3/4 times a week. If no one comes and fix the fault. I will cancel everything and go to the ombudsman to claim back all the money paid for a fully working service.
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Faizal Momoniat
(@faizalmom) reported
from
Leicestershire, England
@virginmedia rang up yesterday for disconnecting phone & broadband very bad attitude from the lady i spoke too from the beginning off the call when i first said hello.
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Manraj
(@Manraj_Virkk) reported
from
Leicestershire, England
Why does virgin media wifi become **** after 11:30pm? Absolutely shite man
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia Sorry, I don’t understand how posting on a forum will get me in contact with someone who can help me. The customer service isn’t good enough.
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia Forget it. Totally useless all round. Absolutely the worst customer service I’ve ever experienced. What’s the point having a social media team?!
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia What’s the point they seem unable to help and disconnected the call twice! Absolutely hopeless service
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia The text service is a bot so doesn’t understand what I want. I don’t understand how posting on a community forum will help me order wifi pods. I’ve posted but just get replies from other members. I want to be able to contact someone at Virgin not other customers.
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Liz
(@lizdixon77) reported
from
Mountsorrel, England
@virginmedia Have done it both ways. It isn’t just the speed it is dropping out completely for long periods of time and the staff in your call centres are if no help unless you want to buy a new service and you do not get promised calls back.
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Jake Hill 🦊🇬🇧⚽️🏏🏊♂️🚵♂️🏃♂️🍷🍕🧀
(@jakeyhill) reported
from
Hinckley, England
@virginmedia why is your chat help on your website no help at all ?
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia I just never get anywhere, constantly going around in circles and no one seems capable or willing to help. The broadband kit provided isn’t fit for purpose considering how much I pay for it.
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Liam King UK
(@liamtheking) reported
from
Oadby and Wigston, England
@virginmedia Horrific broadband speeds, and even worse customer experience, being passed from pillar to post, continually repeating security questions, going through the story each time and being disconnected thrice in one day, without a single courtesy call back. No worries, BT’s gain
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia Sorry, I don’t have understand how posting on a forum will get me in contact with someone who can help me. The customer service isn’t good enough.
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia I know I recently extended my broadband contract with you but the service is abysmal and the customer service even worse. Can I cancel please and I will go back to Sky.
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Liz
(@lizdixon77) reported
from
Mountsorrel, England
@virginmedia constant problems with broadband over past few weeks, still not up to 500mb speed I should be. Calls to your call centre are pointless and no promised calls back received!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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David Cooper
(@DavidCo47296319) reported
@virginmedia appalling treatment of existing customers. Price increases, poor products, no help and calling customers liars. Would avoid unless you want prices to keep going up and up.
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Lauren
(@Lauren06386985) reported
@virginmedia "the best way to get in touch is to call us", but that doesn't mean they'll ever answer, even after an hour of waiting on hold they will just hang up on you.
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Michael Hartt
(@Michael_Hartt) reported
@virginmedia @raiden Virgin Media broadband service is down again for third work day in a row. Automated phone system says an "outage in your area" but website says all fine. Then phone system hangs up without ability to talk to support. Dreadful. #westhampstead #NW6 #virginmedia
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Fix My Broken Mac
(@FixMyBrokenMac) reported
@virginmedia Hi. When I login to my account I am unable to see my service or upgrade
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jördan w hughes
(@jordy1393) reported
got an urgent email from @virginmedia ; trying to contact via the 0345 454 1111 number as requested but lines are shut for second day running? Online chat has had me on hold for hours. Really poor. How can I contact customer service asap?!
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Mark McAllister
(@MarkMc1985) reported
@Jameo211 @virginmedia Didn’t think you even needed to cancel any more.. thought the new provider did all that when switched?!
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Ella A Cutler
(@angelstorm13) reported
@birchplease @virginmedia Exactly the same with my lack of service. Shocking that a company is allowed to be run like this and regularly increases their charges.
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ジェイ (Jay D)
(@ChaosInCalm) reported
@virginmedia Yes. Run the diagnostic checks. Power cycled, the lot. I'm currently getting 67 on a 200 line. I know people are wfh/home schooling but it should not be taking down the network this badly. Catch up tv in the evening is buffering like mad.
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Tim Jeffree
(@Tim_Jeffree) reported
@virginmedia @virginmedia As I said in my previous tweets, I have already made nine phone calls to #VirginMedia over the past week, and have spent over seven hours on the phone in total, but the issue has still not been resolved. What do you suggest I do next?
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Debbie Lawrence
(@lawrencedebbie1) reported
@virginmedia you are quick enough sending my mother a bill, pity you keep ignoring her issues with having no tv picture. Yes, we have turned it off and on, yes we have had a new (reconditioned) box, and yes we have bought her a new tv! No we don't appreciate being on the phone