Virgin Media outages and service status in Thurmaston, England

Problems in the last 24 hours in Thurmaston, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thurmaston, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Thurmaston, England

The most recent Virgin Media outage reports came from the following cities: Leicester, Hinckley, Loughborough, and Melton Mowbray.

City	Problem Type	Report Time
Leicester	TV	12 hours ago
Leicester	Wi-fi	1 day ago
Hinckley	Wi-fi	1 day ago
Leicester	TV	3 days ago
Loughborough	TV	4 days ago
Leicester	TV	4 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Thurmaston, England

Latest outage, problems and issue reports in Thurmaston and nearby locations:

• 
  Ollie (@ollieg21296) reported 9 minutes ago from Ketteringham, England

  @virginmedia What’s going on with Virgin TV Go? Says Technical Problems.

• 
  Christopher Hallick (@ChrisLonelyguy) reported 10 minutes ago from Leicestershire, England

  Come on @virginmedia I'm again being plagued by #fake #scam #fraud calls on landline. I'm not registered anywhere and on blocked lists. There's auto diallers i believe but operators should be cracking down on this.

• 
  Fazal Rehman (@breadf2man) reported 12 minutes ago from Loughborough, England

  Just put another complaint into Virgin Media about the fact that my original complaint from the 22/04/21 has not been dealt with and no details of when it will be if ever. I complained about having to make over 13 phone calls all lasting at least 20 minutes and 2 engineer visits

• 
  Darren Carson (@DazCarson68) reported 16 minutes ago from Chadwell, England

  @virginmedia hi, could you advise the best method to speak to someone regards a request for return of kit after house move? Chat bot does not help, need to contact an agent thanks

• 
  jennie walsh (@W4lshy_85) reported 16 minutes ago from Chadwell, England

  @virginmedia once again absolute outstanding useless customer care 👌🏻 #virginmedia #gotosky 👍🏼

• 
  Teresa Budworth (@TeresaBudworth) reported 17 minutes ago from Quorn, England

  52 minutes and two escalations for @virginmedia call centre to agree the diagnosis I’d already made. ‘Your “intelligent” booster pod is not working. A new one will be with you in 3-5 working days’ No wifi upstairs for a week is unacceptable

• 
  Victor Kaufman-Bartfield (@VictorKaufman) reported 21 minutes ago from Oadby and Wigston, England

  Quite apt that @virginmedia use the nil point British #eurovision2021 entry as their hold music - reflective of their customer service.

• 
  Alexandra Johnson (@ASJPhotography) reported 21 minutes ago from Coalville, England

  @virginmedia One of your tech engineers confirmed the problem in our local area and following a conversation with customer service they kept trying to get me to create multiple networks for speed. This wasn’t the problem, the problem was amplifiers in the local area!!

• 
  Simeon Hockley (@SimeonHockley) reported 25 minutes ago from Ketteringham, England

  Something rather awful about being on hold with @virginmedia! 2 hours and counting....

• 
  Yv (@yogi7592) reported 29 minutes ago from Leicestershire, England

  @virginmedia been on live chat hold for nearly 30 minutes and it’s still saying 45 minutes wait as it did at the start. Not very good customer service since pandemic.

• 
  Matthew Walne MCSI (@MatthewWalne) reported 30 minutes ago from Mountsorrel, England

  @virginmedia The wifi in my house is awful despite having 500mb broadband with you

• 
  David Richards (@ddrbowella) reported 34 minutes ago from Leicestershire, England

  @virginmedia The service keep cutting out. And having to reboot 3/4 times a week. If no one comes and fix the fault. I will cancel everything and go to the ombudsman to claim back all the money paid for a fully working service.

• 
  Monik Patel (@MonikP_97) reported 36 minutes ago from Oadby and Wigston, England

  @virginmedia Definitely the worst broadband provider. How are you meant to wfh with no internet ??

• 
  High End Chauffeurs of leicester (@HarjitDosanjh8) reported 36 minutes ago from Thurnby, England

  @virginmedia So whilst on the phone you put us through to get a dongle as an emergency and you tried to charge us £39! Wow the cheek of it!

• 
  worksopchap (@worksopchap) reported 38 minutes ago from Chadwell, England

  @virginmedia I can’t find the last message where this thread started - I’ll go to the bot system - I’m a returning customer - need to reactivate my account etc

• 
  Fazal Rehman (@breadf2man) reported 41 minutes ago from Thurmaston, England

  Broadband has been failing since Sunday, phoned Virgin Media at least 6 times ! Engineer came today said he had fixed it, hour later exactly the same problem. Very poor service and they say I should use broadband less

• 
  Nick Fitzsimons (@NickFitz) reported 41 minutes ago from Leicestershire, England

  @PreetBharara @ZellaQuixote Around 2009 or 2010. I had a computer with a modem that could send faxes that was just about working, and I had to get @virginmedia to send an engineer out to fix my landline. The landline broke again a month or two later and hasn’t worked since, though they still bill me for it.

• 
  Ollie (@ollieg21296) reported 41 minutes ago from Ketteringham, England

  @virginmedia Hi guys, I’ve put my UK sim card in my phone while I’m back in the country (I’m still paying the contract) - but I’ve had the sim in for 9 hours and I’m still not receiving any service. Can you assist please?

• 
  joseph langton (@jnlangton) reported 45 minutes ago from Braunstone, England

  @Beanypooh @DanHerb10 #virginmedia doing a network up grade from 09:30- 15:30 due to no Internet access could not work plus no prior warning given

• 
  Manraj (@Manraj_Virkk) reported 51 minutes ago from Leicestershire, England

  @virginmedia why does my wifi keep cutting out every 15 mins for about 2 mins then come back? Not great when I work from home and my meetings cut out midway through…

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  steppa (@steppaCS) reported 3 minutes ago

  @wixinho @virginmedia literally 3rd time ive had this issue at different properties, you'd think theyd be able to do it right first, second? no, third time

• 
  Mark H (@mthewett) reported 4 minutes ago

  Terrible terrible service from @virginmedia today . I’ve finally been able to move with my partner and she has been hit with a £600 disconnection fee as clearly we don’t need two sets of broadband etc . No discussion and no help . Absolutey disgusting ! Thanks

• 
  Stephen Maddock (@stephenm68) reported 6 minutes ago

  @virginmedia We’ve been w/out home broadband (B91) for 16 days. No info why it’s taking so long to fix. Date keeps shifting- for a week it was 5 Aug, then shifted to v specific 12 Aug @ 15:08. Today’s text said engineer here & fixing it. Then went back to 12th. What is going on??

• 
  shatners (@shatners144143) reported 6 minutes ago

  @anon_opin Virgin Media have been terrible recently.

• 
  The Phantom (@Th33illuminati) reported 8 minutes ago

  Then Virgin Media turns ya internet of 3 weeks in when you’ve paid every month for a month but their inadequate foreign staff STILL can’t get the direct debit date correct YOU ******* AIR BALLOON FLYER ***** **** FIX UP YH

• 
  Andy Wright (@ncfcandywright) reported 11 minutes ago

  @virginmedia why does my online account have a button telling me to look at my renewal offers but when I click on it I get 'customer exclusion' in the address bar and get told to call? 70ish days until my contract ends

• 
  alan holt (@alanholt7) reported 12 minutes ago

  @virginmedia any idea when WiFi will be back on in bb2 5eg area? Been down all day

• 
  paul d (@pauldewolfe) reported 13 minutes ago

  @virginmedia Really disappointed. Called to renew my contract but couldn’t get a good enough deal, so wanted to cancel. They couldn’t process it and told me to call back. I did, gave my name, email, ph number, bank details and last payment, but they still couldn’t pass security.

• 
  carley 🖤🧷🩸 (@luvsomebodyelse) reported 14 minutes ago

  virgin media are actually the WORST my landlord is selling the property and i have to now move into a house share which already has wifi so trying to cancel my broadband and they are charging a £335 cancellation fee greedy *****. i’m going to have 0 money

• 
  Dansun (@elbondivad) reported 16 minutes ago

  @Ewan_Huzami @downdetector Down in East Surrey since yesterday too. Virgin Media app says service won't be restored until 11th August. Luckily I'm out of contract so I'm switching to Starlink