Virgin Media Outage Report in Thurmaston, Leicestershire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Thurmaston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thurmaston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (40%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Thurmaston, Leicestershire, England
The most recent Virgin Media outage reports came from the following cities: Leicester, Hinckley and Loughborough.
| City | Problem Type | Report Time |
|---|---|---|
 Leicester |
Wi-fi | |
| Hinckley |
Internet | |
| Leicester |
TV | |
| Leicester |
Internet | |
| Leicester |
Internet | |
| Loughborough |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Thurmaston, England
Latest outage, problems and issue reports in Thurmaston and nearby locations:
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Jess Adams
(@JessLeighA) reported
from
Ketteringham, England
@virginmedia we are awaiting for you to put the line up to the house but there is a blockage. was told you were coming to fix it yesterday but didn’t. said you’re coming today, no idea when.
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High End Chauffeurs of leicester
(@HarjitDosanjh8) reported
from
Thurnby, England
@virginmedia currently on the phone and surprise surprise sir give us another 24 hours!! Are you mad! I’m pulling my hair out!!! I’ve never tweeted before but my guess is it’s the only way they’ll pull there finger out!!!
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Jess Adams
(@JessLeighA) reported
from
Ketteringham, England
@ndarby90 @virginmedia we got hung up on 3 times trying to cancel. then they tried to sell us more things. can’t even comprehend it
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Jess Adams
(@JessLeighA) reported
from
Ketteringham, England
@virginmedia that’s the number we were on. 2 hours later we finally have our cool-down period cancelled.
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Jess Adams
(@JessLeighA) reported
from
Ketteringham, England
@Jake_BHughes @virginmedia we had similar issue. they came when we were on holiday, no communication. we rang, were told they were coming yesterday to connect us, they didn’t arrive. told they’re coming today, didn’t arrive. spent 2 hours on the phone cancelling and was hung up on 3 times.
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John Wright
(@juanfelipe1) reported
from
Leicestershire, England
@simonnread @virginmedia I'm having the same issue. For the period of lockdown I could broadly rely on the signal to my home office. The last 2/3 months I haven't and I am constantly having to tether my mobile at my expense. The router hasn't moved and neither has my office. The service has just worsened
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Jess Adams
(@JessLeighA) reported
from
Ketteringham, England
@Jake_BHughes @virginmedia apparently we have a blockage where they need to connect us, which is what we would need fixing by thursday. being that unreliable we decided to cancel everything with them fully. a shame because what they offered was great. customer service department is not easy to get round 😭
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High End Chauffeurs of leicester
(@HarjitDosanjh8) reported
from
Thurnby, England
@virginmedia 5 days no internet, promises of 24 hours it will be running, then told a little maintenance, yesterday at 9:30am we were told in 9 hours you will get a call guaranteed (didn’t happen). All day today no work has got done! Poor internet for years and now none!! WTH!!
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Monik Patel
(@MonikP_97) reported
from
Oadby and Wigston, England
@virginmedia Definitely the worst broadband provider. How are you meant to wfh with no internet ??
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High End Chauffeurs of leicester
(@HarjitDosanjh8) reported
from
Thurnby, England
@virginmedia So whilst on the phone you put us through to get a dongle as an emergency and you tried to charge us £39! Wow the cheek of it!
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High End Chauffeurs of leicester
(@HarjitDosanjh8) reported
from
Thurnby, England
@virginmedia @O2 @peterkay_co_uk I think your service is a laughing show. Years and nothing ever fixed finally time to move on.
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Jess Adams
(@JessLeighA) reported
from
Ketteringham, England
@virginmedia can we actually talk to someone that can help rather than pass us on? it’s a joke at this point.
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Alexandra Johnson
(@ASJPhotography) reported
from
Coalville, England
@virginmedia have to be the MOST unhelpful when it comes to customer service. I’ve been going round and round and round for an issue your technical engineer has already highlighted!!!!
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Manraj
(@Manraj_Virkk) reported
from
Leicestershire, England
@virginmedia why does my wifi keep cutting out every 15 mins for about 2 mins then come back? Not great when I work from home and my meetings cut out midway through…
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John Wright
(@juanfelipe1) reported
from
Leicestershire, England
@simonnread @virginmedia I'm looking at the new Sky Stream service that starts on 18th October combined with Three 5G broadband. Both offer rolling 1 month contracts
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John Wright
(@juanfelipe1) reported
from
Leicestershire, England
@virginmedia Or you could invite your customers to get in touch when out of contract or you could even tell us what deals are on offer to help us stay. I suspect you don't because you realise that inertia effects are high when it comes to changing broadband packages.
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Jess Adams
(@JessLeighA) reported
from
Ketteringham, England
jesus christ talking to virgin media on the phone is ridiculous we rang to cancel, got hung up on 3 times, after 2 hours finally cancelled and after cancelling they’re trying to get us to sign up for phone contracts and sim cards! like we would want that after we just cancelled
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🇬🇧 James Martin ACAM BA (Hons) 🇬🇧 #FBPB
(@JamesMartinTVR) reported
from
Hinckley, England
@virginmedia @primevideouk - Why does @BBCiPlayer on your devices not support the 4K football feeds? It only works through the app on my television which isn't particularly ideal.
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Jess Adams
(@JessLeighA) reported
from
Ketteringham, England
@virginmedia can you help please we’ve just been passed around to 4 different people and they hung up on us.
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Martin Scott
(@mscotty0592) reported
from
Ketteringham, England
@virginmedia Ordered the boxing and it’s not working
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Stewart McLintock
(@baldelectrician) reported
@virginmedia My friend is blind and you have this on the system (have asked) Not a priority service register - more like a priority no service register
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peter 🌈🏳️🌈
(@peter151120011) reported
@virginmedia my parents (who are both pensioners) just had email saying prices going up yet again, only this time its £15 increase based on current economical issues and a 3.9% rise. How can you as a multi million ££ company justify such a extortionate increase??
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Matt Ryder
(@MattRyd38989751) reported
@virginmedia total **** show. House move in Jan, you decided to create a new account for me and increase my bill by £26 for fun. Been told 11 yes ELEVEN times it’ll be sorted and it never is, now I refuse to pay 2 months of arrears you’ve cut me and I can’t call through.
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Mike Appo
(@MikeAppo) reported
@virginmedia Yes it says no issues in the area
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Katie Hughes
(@kakakakatie1983) reported
@virginmedia Thank you. We sent an email on Sat. Just want to check if you have received it, are looking into the issues, and will get back us?
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Sunny Hair
(@SunnyHair5) reported
@virginmedia nasty customer care team, not helpful. They haven’t a clue about service or what is what with accounts.
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Mike Appo
(@MikeAppo) reported
@virginmedia It doesn't run the test as the WiFi keeps cutting out as its doing it! I can't get to book a technician again as the WiFi doesn't stay on long enough and the service status number just says no issues in your area
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Yellowman
(@yellowman69) reported
@virginmedia I mean, I'm not sure what is classified as good customer service @virginmedia over there. But if this is the standard you're working to, then I think you have it badly wrong.
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Innes Gray
(@htcig58) reported
@virginmedia Nearly 4 hours on chat now and counting, this is not customer service. Nothing from the agent since 12:04 #VirginMedia #CustomerService #Painstakingly slow progress
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#UKPrisoner : Delboy
(@MairPowerage) reported
Virgin Media tech just away. Spent a good time running tests to tell us that every single one of his test indicators were fails. (why the previous 2 "techs" in the past month never found this??) Partial renewing of cable seems to have solved the prob.