Virgin Media Outage Report in Thurmaston, Leicestershire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Thurmaston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thurmaston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Thurmaston, Leicestershire, England
The most recent Virgin Media outage reports came from the following cities: Leicester, Loughborough, Hinckley, Coalville, Melton Mowbray, Leicestershire and Castle Donington.
| City | Problem Type | Report Time |
|---|---|---|
 Leicester |
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| Leicester |
Wi-fi | |
| Leicester |
Wi-fi | |
| Leicester |
Internet | |
| Leicester |
Total Blackout | |
| Leicester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Thurmaston, England
Latest outage, problems and issue reports in Thurmaston and nearby locations:
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia 3 hours wasted on SMS service only to be told I need to call tech team! Service is beyond terrible
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia The text service is a bot so doesn’t understand what I want. I don’t understand how posting on a community forum will help me order wifi pods. I’ve posted but just get replies from other members. I want to be able to contact someone at Virgin not other customers.
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia Forget it. Totally useless all round. Absolutely the worst customer service I’ve ever experienced. What’s the point having a social media team?!
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia I just never get anywhere, constantly going around in circles and no one seems capable or willing to help. The broadband kit provided isn’t fit for purpose considering how much I pay for it.
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia The service I’m getting from Virgin is beyond appalling.
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia Sorry, I don’t understand how posting on a forum will get me in contact with someone who can help me. The customer service isn’t good enough.
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David Richards
(@ddrbowella) reported
from
Leicestershire, England
Virgin media are **** at there customer services. 25m and still F!@#$%. I going to cancel my dd. That my get there attention?
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David Richards
(@ddrbowella) reported
from
Leicestershire, England
@virginmedia 909041904.26 le35ge .Call a 7 days ago about internet problems. Told we was getting a new router box and booster box. Nothing came and still getting a lot of problems. I want some to come out. Otherwise i will cancel the whole dam thing.
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David Richards
(@ddrbowella) reported
from
Leicestershire, England
@virginmedia The service keep cutting out. And having to reboot 3/4 times a week. If no one comes and fix the fault. I will cancel everything and go to the ombudsman to claim back all the money paid for a fully working service.
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia Sorry, I don’t have understand how posting on a forum will get me in contact with someone who can help me. The customer service isn’t good enough.
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia Thanks. The text service doesn’t work well to say the least. How do I post a question on the community to get an order placed please?
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Simeon Hockley
(@SimeonHockley) reported
from
Ketteringham, England
Something rather awful about being on hold with @virginmedia! 2 hours and counting....
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I'm Juggy not Noel
(@gallagher1aaa) reported
from
Leicestershire, England
What **** is blocking my internet @virginmedia , it’s in a open space, switched it off and on, stood on one leg, got full bars but still won’t let me watch a basic YouTube video on my phone
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Manraj
(@Manraj_Virkk) reported
from
Leicestershire, England
Why does virgin media wifi become **** after 11:30pm? Absolutely shite man
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia No, it’s very random. I was expecting an improvement when I upgraded speeds but it never did.
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia The wifi in my house is awful despite having 500mb broadband with you
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Jake Hill 🦊🇬🇧⚽️🏏🏊♂️🚵♂️🏃♂️🍷🍕🧀
(@jakeyhill) reported
from
Hinckley, England
@virginmedia why is your chat help on your website no help at all ?
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia I know I recently extended my broadband contract with you but the service is abysmal and the customer service even worse. Can I cancel please and I will go back to Sky.
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia What’s the point they seem unable to help and disconnected the call twice! Absolutely hopeless service
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia I’ve re-run the tests and still recommending I get a booster but still no idea how I go about ordering one. Can someone help rather than me going around in circles again please?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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*** Razor Barbershop
(@Rumrazorbarbers) reported
@virginmedia Horrendous wifi and ping problems. The hub that can't get a signal beyond 3m and wont cover the house.
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Noah
(@FroobMan) reported
My WiFi on my pc and my pc only has disappeared and I’ve tried everything and the worst thing about it is that every other network shows up other than the one I need so **** you virgin media :)
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Andy McIntosh
(@Toshula) reported
@virginmedia What security reasons are those? You are taking money off me for a service I do not want and have not wanted since last August, I have offered two methods of contact that I can access and you have refused to deal over both of them! @BBCWatchdog
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billy
(@6illy1999) reported
why do i need a girlfriend when virgin media goes down on my everyday
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Hayley Archie
(@Archie2209) reported
@virginmedia It seemed whenever we spoke to someone we were met with ‘I can’t help you’, ‘I’ll need to transfer you’ or ‘you cannot change anything you have to wait a few days’. Plus being k one hold for ages. It shouldn’t be so difficult for someone to change an account due to a death
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Mark Bennett
(@TallMarkB) reported
@virginmedia Yes I’ve done that many times. No fault found. All my neighbours have the same problem and the internet is awash with similar issues. BBC watchdog has featured this. Why not acknowledge that there is a core infrastructure issue, publish a schedule to fix & compensate customers ?
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karina
(@dayamadden) reported
@virginmedia hello, my wifi suddenly switched off and was not working for 4 hours last night. Is this normal and would I get compensated for this please??
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Stuart Harkness
(@sharkness91) reported
@virginmedia That’s the problem, I shouldn’t need to do this. It was fine when I was on my 100mb package though
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sidge
(@psidgwick) reported
@virginmedia What for 11 days! I have no tv services. Both my tv boxes that were swapped over from my previous contract don’t work. Showing no Occurrences for both boxes according to engineer. It’s a back office problem apparently that your staff ain’t sorting.
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𝙿𝚊𝚞𝚕 𝙾𝚕𝚕𝚎𝚢
(@niftyspringett) reported
@richardbranson why can't virgin media close an account from the previous owner of my property from 5 years ago and hook me up, the new customer? I am supposed to be teaching 200 students next week from home. My engineer was booked for last Monday and sky cut me off tomorrow :(