Virgin Media

Virgin Media Outage Report in Thurmaston, Leicestershire, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Thurmaston, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thurmaston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Thurmaston, Leicestershire, England 05/30/2025 14:05

May 30: Problems at Virgin Media

Virgin Media is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Thurmaston, Leicestershire, England

The most recent Virgin Media outage reports came from the following cities: Leicester, Melton Mowbray, Hinckley, Coalville, Loughborough and Wigston Parva.

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City Problem Type Report Time
United KingdomLeicester TV
United KingdomMelton Mowbray TV
United KingdomLeicester Internet
United KingdomLeicester Internet
United KingdomLeicester Internet
United KingdomLeicester Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Thurmaston, England

Latest outage, problems and issue reports in Thurmaston and nearby locations:

  • MatthewWalne Matthew Walne (@MatthewWalne) reported from Mountsorrel, England

    @virginmedia Will be later. Just got back now to do some work and internet down again! Needs resolving as I mostly work from home.

  • MatthewWalne Matthew Walne (@MatthewWalne) reported from Mountsorrel, England

    @virginmedia I don’t know what the issue is but trying to work from home without Broadband that is supposed to be better than Sky isn’t helpful. No one seems bothered about the phone line either!

  • Deborahbham Deborah Davidson 🕷 (@Deborahbham) reported from Leicestershire, England

    1. @richardbranson cannot tell you how incensed I am at the poor service I have had since signing up to @virginmedia - no one can help me sort out getting a good and consistent internet signal across the whole house (which @bt_uk could) - amazed how the new technology is worse.

  • MatthewWalne Matthew Walne (@MatthewWalne) reported from Mountsorrel, England

    @virginmedia Often get “internet unavailable” and phone line hasn’t worked since we moved over from Sky. Fair to say unless it gets sorted soon I will be going back to Sky snd getting a refund for having no working phoneline. Been a terrible experience.

  • jasonpaulhirons jason Hirons (@jasonpaulhirons) reported from Narborough, England

    @virginmedia well after 10.5 hours of being on the phone to customer services and getting nowhere a ray of light called Linda the manager at Bellshill sorts it in 15 minutes it's a shame that you feel the need to offshore when theres genuine talent in this country

  • MonkeyJuggleDX2 アンドルー (@MonkeyJuggleDX2) reported from Loughborough, England

    @SkyHelpTeam We've had technicians out multiple times and it's made no difference. We NEVER had any issues when we had @virginmedia!

  • corfu1957 Paul Roberts (@corfu1957) reported from Leicestershire, England

    So now I am on the phone to the help line and the waiting starts and as usual virgin media fail again

  • ashleyYNWA ashley bennett (@ashleyYNWA) reported from Leicestershire, England

    @virginmedia I was told to message my complaint on here

  • itslakeyyy Kieran Lake (@itslakeyyy) reported from Leicestershire, England

    @virginmedia No issues reported. A reboot of the hub seems to do the trick however it’s an inconvenience doing that 4-5 times a day.

  • jonnyriall Jonathon Riall (@jonnyriall) reported from Shepshed, England

    @virginmedia It doesn't feel like paying £50+ a month for no fancy services (basic TV and broadband) this is great customer service.

  • MatthewWalne Matthew Walne (@MatthewWalne) reported from Leicestershire, England

    @virginmedia I’ve tried but can never get through on the phone. Done a few web chats though

  • MatthewWalne Matthew Walne (@MatthewWalne) reported from Leicestershire, England

    @virginmedia The usual, turn off and turn on again. No solution to the phone line not working though

  • El_Lloydie Gareth Lloyd 🇪🇺🏴󠁧󠁢󠁷󠁬󠁳󠁿🇬🇧 (@El_Lloydie) reported from Leicestershire, England

    Had enough. @virginmedia service in the past 18 months been truly shocking. Made a complaint last month and still not heard anything. Now trying to get hold of someone and doing the Krypton Factor would be easier! Sort yours (and my) s**t out Virgin Media!

  • jonnyriall Jonathon Riall (@jonnyriall) reported from Shepshed, England

    @virginmedia Thanks for the reply. On both occasions there's apparently been no issues, and none shown again this morning. It's more the fact that even though it happened twice in a week, and having waited on hold for 30min each time, I just get told to call back if it happens again.

  • Westyafcm ✌🏻 Ŵęśtŷ™⚽️🍺🎼❌ (@Westyafcm) reported from Hinckley, England

    @virginmedia hi, WiFi issues in LE10, keeps dropping out for last 2-3 days.

  • CharlesinRome Charles Collins (@CharlesinRome) reported from Leicestershire, England

    @virginmedia The website says it's fine. When I called later, though, it said they were working on a problem and would text an update. That was 12 hours ago

  • bbi787 Kevin Mc (@bbi787) reported from Hinckley, England

    @virginmedia Yes. Have had several conversations with them starting many months ago. Had new hub, engineer visit etc though problems persist. Didn't stop you raising prices for a service not delivered. I don't think there's a problem with the hardware, i think it may be too much local demand.

  • alisonllove1 Alison Love (@alisonllove1) reported from Leicestershire, England

    @McGiff @virginmedia Omg I have the same problem absolutley rubbish I need to look for a new provider x

  • corfu1957 Paul Roberts (@corfu1957) reported from Leicestershire, England

    50 mins talking to an engineer who then couldn't connect the new box and now have to have an engineer come out to sort it @virginmedia you need to get your customer service sorted

  • alisonllove1 Alison Love (@alisonllove1) reported from Leicestershire, England

    @simonrim @virginmedia I had good service chatting via Twitter but elsewhere absolutley useless

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • iRamble0 iRamble (@iRamble0) reported

    @virginmedia I registered for an account. However, when I try to login it informs me that the email is not recognised. If I try to create an account it tells me that the account is already registered. If I try to reset my password it tells me an account with the email does not exist.

  • LauraFlavell1 Laura Flavell (@LauraFlavell1) reported

    @virginmedia Yes it says there is no problems. There are others in our street with the same problem. We have rang you multiple times and still don’t have an answer.

  • Bowgss Δ Leon Δ (@Bowgss) reported

    @virginmedia the worst and most disgusting service ever.

  • Klutch_Fifa Kevin (@Klutch_Fifa) reported

    @KingPMoney @virginmedia There customer service is genuinely the worst I’ve ever seen, main reason why I don’t use them

  • awesomedawson1_ Ben Dawson (@awesomedawson1_) reported

    @virginmedia Service**

  • awesomedawson1_ Ben Dawson (@awesomedawson1_) reported

    @virginmedia There’s no faults. These issues have been ongoing for over a year. Upgraded to 200mbps and still struggle. The problem has always been the constant drop in connection. Now we just want out the contract because we’re pretty sure another company could offer a more reliable device

  • coopsrun Chris Cooper (@coopsrun) reported

    @virginmedia chat service and moving house service is the driving me up the wall

  • Peter_Ledwith Peter (@Peter_Ledwith) reported

    @virginmedia Please can you tell how I contact your 'support!!' team. I had appointment for fibre broadband to fitted on Tuesday 8th Dec, engineer said need to fit new cable and would do on wed. no one came ! and still without internet! I work from home and this is stopping me!

  • willows123 Callum Dye (@willows123) reported

    Your customer service might be absolutely dog shite but the playlist you play when you’ve got someone on hold has a few toe tappers @virginmedia

  • KupeliogluArda Arda Kupelioglu (@KupeliogluArda) reported

    @virginmedia I am a UK broadband customer. Its been only 10days. Worst customer service website ever! Not sure how to remove add on or even to send a simple email to explain. Chat / Phone takes ages to get a response. #COMPLAINT