Virgin Media Outage Report in Thurmaston, Leicestershire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Thurmaston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thurmaston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Thurmaston, Leicestershire, England
The most recent Virgin Media outage reports came from the following cities: Hinckley, Leicester, Leicestershire and Coalville.
| City | Problem Type | Report Time |
|---|---|---|
 Hinckley |
TV | |
| Leicester |
Internet | |
| Leicester |
Internet | |
| Leicestershire |
Internet | |
| Coalville |
||
| Leicester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Thurmaston, England
Latest outage, problems and issue reports in Thurmaston and nearby locations:
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Kevin Mc
(@bbi787) reported
from
Hinckley, England
@virginmedia Yes. Have had several conversations with them starting many months ago. Had new hub, engineer visit etc though problems persist. Didn't stop you raising prices for a service not delivered. I don't think there's a problem with the hardware, i think it may be too much local demand.
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Deborah Davidson 🕷
(@Deborahbham) reported
from
Leicestershire, England
1. @richardbranson cannot tell you how incensed I am at the poor service I have had since signing up to @virginmedia - no one can help me sort out getting a good and consistent internet signal across the whole house (which @bt_uk could) - amazed how the new technology is worse.
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Matthew Walne
(@MatthewWalne) reported
from
Leicestershire, England
@virginmedia I’ve tried but can never get through on the phone. Done a few web chats though
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Matthew Walne
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia Will be later. Just got back now to do some work and internet down again! Needs resolving as I mostly work from home.
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Charles Collins
(@CharlesinRome) reported
from
Leicestershire, England
@virginmedia The website says it's fine. When I called later, though, it said they were working on a problem and would text an update. That was 12 hours ago
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jason Hirons
(@jasonpaulhirons) reported
from
Narborough, England
@virginmedia well after 10.5 hours of being on the phone to customer services and getting nowhere a ray of light called Linda the manager at Bellshill sorts it in 15 minutes it's a shame that you feel the need to offshore when theres genuine talent in this country
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Jonathon Riall
(@jonnyriall) reported
from
Shepshed, England
@virginmedia It doesn't feel like paying £50+ a month for no fancy services (basic TV and broadband) this is great customer service.
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ashley bennett
(@ashleyYNWA) reported
from
Leicestershire, England
@virginmedia I was told to message my complaint on here
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Matthew Walne
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia Often get “internet unavailable” and phone line hasn’t worked since we moved over from Sky. Fair to say unless it gets sorted soon I will be going back to Sky snd getting a refund for having no working phoneline. Been a terrible experience.
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Kieran Lake
(@itslakeyyy) reported
from
Leicestershire, England
@virginmedia No issues reported. A reboot of the hub seems to do the trick however it’s an inconvenience doing that 4-5 times a day.
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Paul Roberts
(@corfu1957) reported
from
Leicestershire, England
50 mins talking to an engineer who then couldn't connect the new box and now have to have an engineer come out to sort it @virginmedia you need to get your customer service sorted
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Matthew Walne
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia I don’t know what the issue is but trying to work from home without Broadband that is supposed to be better than Sky isn’t helpful. No one seems bothered about the phone line either!
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Matthew Walne
(@MatthewWalne) reported
from
Leicestershire, England
@virginmedia The usual, turn off and turn on again. No solution to the phone line not working though
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Gareth Lloyd 🇪🇺🏴🇬🇧
(@El_Lloydie) reported
from
Leicestershire, England
Had enough. @virginmedia service in the past 18 months been truly shocking. Made a complaint last month and still not heard anything. Now trying to get hold of someone and doing the Krypton Factor would be easier! Sort yours (and my) s**t out Virgin Media!
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アンドルー
(@MonkeyJuggleDX2) reported
from
Loughborough, England
@SkyHelpTeam We've had technicians out multiple times and it's made no difference. We NEVER had any issues when we had @virginmedia!
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Alison Love
(@alisonllove1) reported
from
Leicestershire, England
@simonrim @virginmedia I had good service chatting via Twitter but elsewhere absolutley useless
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Paul Roberts
(@corfu1957) reported
from
Leicestershire, England
So now I am on the phone to the help line and the waiting starts and as usual virgin media fail again
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Jonathon Riall
(@jonnyriall) reported
from
Shepshed, England
@virginmedia No issues reported and yet again I can't access any on demand TV tonight.
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✌🏻 Ŵęśtŷ™⚽️🍺🎼❌
(@Westyafcm) reported
from
Hinckley, England
@virginmedia hi, WiFi issues in LE10, keeps dropping out for last 2-3 days.
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Jonathon Riall
(@jonnyriall) reported
from
Shepshed, England
@virginmedia Thanks for the reply. On both occasions there's apparently been no issues, and none shown again this morning. It's more the fact that even though it happened twice in a week, and having waited on hold for 30min each time, I just get told to call back if it happens again.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sunny Singh
(@sunnysenguk) reported
@virginmedia My pods ain’t working!!! I’m a oomph customer!
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Soraya cerdan.85@.com
(@85Cerdan) reported
@virginmedia @MoneyTelegraph Hi Virgin Media. I finished my contract a month ago with you. I requested several times during 2 months by different vías, email, phone, chat to send me the package to return the device. Never received. You want to charge me £40.send the package pls!
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neal
(@neal15538739) reported
@virginmedia Apsolotley pathetic not even willing to help I’m not going to waste hours typing all your mistakes for you to do nothing
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Jonathan Louis
(@jonathanboogles) reported
@virginmedia saw your letter yesterday new broadband arrived £28 month not bad any better than any other company
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Paul Lloyd
(@Lloydy_2020) reported
@virginmedia Nothing. The signal bar is zero. Every now and again it will move as if its searching, then nothing. Ive had it in my phone now for 30 hours id say. Since about 8am yesterday morning.
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MOHAMMED NAZIF
(@_mohammednazif) reported
@Banhammer72 @virginmedia Go inbox Direct_services1 on Instagram he got the best service he is fast and reliable he help me to recover back my hacked account
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Tony Sweet
(@plym_rocker) reported
@virginmedia are there issues in Plymouth again? Second day in a row.
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Stasha Abhee
(@AbheeStasha) reported
@virginmedia How can there be no backup options in an emergency? Me getting updates as to when the internet comes back doesn’t address the problem of what can I do to make sure this doesn’t happen on my exam date? I’ll find out the reference number.
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Diane Stokes
(@dianestokes) reported
Never fully realised how much @virginmedia rip existing customers off until now! Mums being quoted £140 to keep the same package she’s got now (renewal) which is £42 more than she’s already paying! but if a new customer comes along they can have all this & more for much less!
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Stasha Abhee
(@AbheeStasha) reported
@virginmedia Yes it says broadband down aka outages - fix estimate: 18.00. What I would like to know is what are my back up options if I lose internet because of a Virgin Media Fault in WiFi? What do I do? Because a dongle is expensive and I’m a student and I already pay an expensive rate.