Virgin Media Outage Report in Braunstone, Leicestershire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Braunstone, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Braunstone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 08: Problems at Virgin Media
Virgin Media is having issues since 04:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Braunstone, Leicestershire, England
The most recent Virgin Media outage reports came from the following cities: Leicester, Loughborough, Hinckley and Nuneaton.
| City | Problem Type | Report Time |
|---|---|---|
 Leicester |
TV | |
| Leicester |
Internet | |
| Leicester |
Wi-fi | |
| Loughborough |
Internet | |
| Hinckley |
TV | |
| Leicester |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Braunstone, England
Latest outage, problems and issue reports in Braunstone and nearby locations:
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Claire Kilsby
(@clairelouk) reported
from
East Goscote, England
@virginmedia @suzyfluzy No gogglebox or coronation Street. Not happy. Rubbish broadband. Rubbish customer service! 😡
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jon
(@jonmac36) reported
from
Thurmaston, England
@virginmedia terrible service ur sacked I’ll be switching 2mora
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dylan james
(@dylanjfarrell) reported
from
Leicestershire, England
@virginmedia @zzpete And your help page has crashed! Again it’s numerous people
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jason Hirons
(@jasonpaulhirons) reported
from
Narborough, England
@virginmedia you are the worst customer services I've dealt with poor off shore that only do lip service to get you off the phone you should be ashamed of yourselves
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Bradgate T & C
(@bradgatetc) reported
from
Leicestershire, England
@virginmedia ....just when you think your service can't get any worse...it does....wow you are a talented team 😠
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Hayley Garrod
(@GRODSTER) reported
from
Leicestershire, England
Why do Virgin Media have to choose today of all days to 'improve' our service and leave us without any broadband or TV for the next 'few' hours 🙈 It had better be fixed and up and running in time for the England match or I will not be happy!! #Lionesses #FIFAWWC #Eng #ENGUSA
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Mark86
(@markharper86) reported
from
Bedworth, England
@virginmedia Hi there, I have tried yesterday and today, I can't keep spending my life on hold. I want to cancel my service, it is a shame as I have enjoyed having it but this is infuriating. I will try again tomorrow morning, I suggest you employ more call agents.
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Steve Goodman
(@stevegoodman) reported
from
Nuneaton, England
@virginmedia - Out of contract and tried to switch to a deal on your website. Customer services refused, claiming the £250+ more a year option I'm on is the best you'll offer. I ended up cancelling, as I'm not paying over the odds - sad I have to leave though & hoped for better!
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Pete Martin Photography
(@PeteMartinPhot1) reported
from
Leicestershire, England
Amazing, @virginmedia Internet was down today from 9am. I phoned to get an update at 4pm, and also ask why my bill keeps going up.. The lady on the phone literally drove me away to another provider. I just signed up with @EE
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jason Hirons
(@jasonpaulhirons) reported
from
Narborough, England
@virginmedia over a year to sort out my services the worst company I've ever dealt with
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Kelly 💕
(@mrsmcgibble) reported
from
Nuneaton, England
@KaysGramma @LordSnow @Bjorkian15 @EW Think it would be much higher if it was available on more platforms, in the UK it's only available on sky, so the large customer base on virgin media would not be able to watch until available to stream.
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Hannah Dunsdon
(@HDunsdon) reported
from
Quorn, England
@virginmedia my broadband signal is really weak, can't use the Internet or TV. Been having problems for 4 days. When is it going to be fixed pleased. LE12 8DB
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Hannah Dunsdon
(@HDunsdon) reported
from
Quorn, England
@virginmedia Still no Internet. It has been over a week now this is unacceptable. I would like some information on when this is going to be fixed or I will cancel my contract with you and change supplier.
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martinoxley
(@martinoxley) reported
from
Ketteringham, England
@virginmedia Still no response to my complaint email. I was told 28 days. #shambles
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Bradgate T & C
(@bradgatetc) reported
from
Leicestershire, England
@virginmedia whats happening to the Broadband in the LE5 area of Leicester....please fix this...😠🤯
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Steve Goodman
(@stevegoodman) reported
from
Nuneaton, England
@virginmedia No, I wasn't and that's why when customer service couldn't offer anything close to the competition or your own "new customer" offers I cancelled, prior to the first tweet. If you valued your existing customers, then once out of contract, you'd be able to offer similar deals.
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Steve Goodman
(@stevegoodman) reported
from
Nuneaton, England
@virginmedia I gave them a call before mentioning it on Twitter. I've sent in a complaint as a last attempt before I subscribe to another provider.
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Irfhan Mururajani
(@IrfhanFox) reported
from
Leicestershire, England
Anyone else having problems with @virginmedia and their admin team, or have you been sent a reminder saying you have a missed a payment (even though you pay by DD)...not happy😠
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Mark - my words 😂😂
(@MJB_thats_all) reported
from
Loughborough, England
@jhandford11 @virginmedia Yep, had the same issues bud. Useless. Hence I left them.
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Zoë Young 💁🏼♀️
(@ZoeYoungUK) reported
from
Loughborough, England
@virginmedia I’ve got through but still no one can answer my question. It’s getting rather silly now. I can’t understand why no one has knowledge of new areas you are now covering - I just want to join as a new customer!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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guangmei
(@guangmei) reported
@virginmedia An email was received that the first complaint had been resolved and closed. I was expecting a phone call from the supervisor and a resolution. The second was regarding the 1st complaint on why it was closed without discussion. So no wasn’t a duplicate complaint.
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Rico
(@riccardochapman) reported
@virginmedia Hi. I can't seem to get logged into My Virgin Media. Not recognising my logins or account details. Can you help?
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Daniel
(@suthers1991) reported
@virginmedia What is the complaints email address I’ve a very serious complaint the agents on the phone are useless and For the second time in a week they have cancelled my broadband
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Keith Pates
(@KeithCP2) reported
from
Nottinghamshire, England
@virginmedia what a waste of time your agent Kath is not interested in helping all sge is interested in is getting the land line fixed it has not worked for 3 years not going to bother now Attrocious Customer Service I will be taking this further 23 years a Customer & can't help
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Matt
(@matthewdbooth) reported
@virginmedia business customer service is the *worst*. I would crawl naked over broken glass just to get to a self-service web interface. Please, please, please don't make me speak to another customer service rep 😭
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Gareth Woodcock
(@garethpwoodcock) reported
@virginmedia So gave my notice to terminate 2 weeks ago and you STILL haven't been in touch. You really don't like to communicate at Virgin do you !?
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Stacey Sarah
(@staceysarahxo) reported
@virginmedia No it doesn't, it just says that we've identified that there's an issue in your area and it will be fixed by 8:25pm. I'm now trying to log into your app it says I have an acc but when I try to reset the password it says the acc doesn't exist. How do you work that one out?
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Scott Robertson
(@Scotteboy75) reported
So is it common for @virginmedia to let new customers down by not having the external pre install work carried out prior to the main install day. Shocking service for a provider trying to make their mark in to a new area which is currently dominated by @SkyUK
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Des Collier ⭐⭐
(@Da8blue) reported
@virginmedia I'm waiting for a response from Customer Relation messaging team who will conveniently close at 5pm (41 minutes time) having sat online for most of my working day waiting for replies !!!! Shocking 😡🤬
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Nathanael Rouillard
(@ScienceOfDesign) reported
@virginmedia That sounds like that's not my problem. After being patronised and insulted, and your business decision not to let us self serve our service cancellations.