Virgin Media Outage Report in Braunstone, Leicestershire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Braunstone, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Braunstone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 06: Problems at Virgin Media
Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Braunstone, Leicestershire, England
The most recent Virgin Media outage reports came from the following cities: Leicester, Nuneaton, Hinckley, Coalville and Loughborough.
| City | Problem Type | Report Time |
|---|---|---|
 Leicester |
Internet | |
| Leicester |
Internet | |
| Leicester |
Wi-fi | |
| Leicester |
Internet | |
| Leicester |
Internet | |
| Leicester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Braunstone, England
Latest outage, problems and issue reports in Braunstone and nearby locations:
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andrew dowdall
(@dowdall4) reported
from
Hinckley, England
@virginmedia absolute shit show
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Matthew Walne
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia Often get “internet unavailable” and phone line hasn’t worked since we moved over from Sky. Fair to say unless it gets sorted soon I will be going back to Sky snd getting a refund for having no working phoneline. Been a terrible experience.
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Kevin Renshaw
(@KevinRenshaw5) reported
from
Mountsorrel, England
@virginmedia I raised a complaint last Monday ref 77397383 & was told I would receive a call from you but as with everything else that failed to happen as well
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Will Pither
(@will_pither) reported
from
Earl Shilton, England
@virginmedia Now you have lost the boosters and powerline adaptor to solve the problem. Customer Services say it’s at @CollectPlus site but the site have checked and simply not there! Absolutely useless! In the meantime using @EE phone as hotspot!
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Matthew Walne
(@MatthewWalne) reported
from
Leicestershire, England
@virginmedia The usual, turn off and turn on again. No solution to the phone line not working though
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Kevin Renshaw
(@KevinRenshaw5) reported
from
Mountsorrel, England
@virginmedia you are an absolute disgrace of a company with simply the worst customer service I have ever encountered. You have disconnected my service and after numerous calls and promises over 4 days I still have no service. Pathetic!
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Kevin Renshaw
(@KevinRenshaw5) reported
from
Mountsorrel, England
@virginmedia I have continually been passed around departments. This morning it was sales that told me they would have me back on this afternoon. I can never get back to the same department through your automated system and I don’t have any numbers for contacting you directly.
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Jonathon Riall
(@jonnyriall) reported
from
Shepshed, England
@virginmedia Thanks for the reply. On both occasions there's apparently been no issues, and none shown again this morning. It's more the fact that even though it happened twice in a week, and having waited on hold for 30min each time, I just get told to call back if it happens again.
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Kevin Renshaw
(@KevinRenshaw5) reported
from
Mountsorrel, England
@virginmedia Just done it and cut off after being put through to manager after 20 minute call. Today you had the gall to bill me for changing my service when you incompetents were the ones that cut me off. Your customer service system is pathetic as well @Ofcom
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Gareth Lloyd 🇪🇺🏴🇬🇧
(@El_Lloydie) reported
from
Leicestershire, England
Had enough. @virginmedia service in the past 18 months been truly shocking. Made a complaint last month and still not heard anything. Now trying to get hold of someone and doing the Krypton Factor would be easier! Sort yours (and my) s**t out Virgin Media!
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Alison Love
(@alisonllove1) reported
from
Leicestershire, England
@simonrim @virginmedia I had good service chatting via Twitter but elsewhere absolutley useless
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Lainie Whatsize
(@Lainie_Whatsize) reported
from
Broughton Astley, England
Take me back to the 90’s so I can use dial-up again!!!! Much better than this atrocious service from @virginmedia
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jason Hirons
(@jasonpaulhirons) reported
from
Narborough, England
@virginmedia well after 10.5 hours of being on the phone to customer services and getting nowhere a ray of light called Linda the manager at Bellshill sorts it in 15 minutes it's a shame that you feel the need to offshore when theres genuine talent in this country
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Matthew Walne
(@MatthewWalne) reported
from
Leicestershire, England
@virginmedia I’ve tried but can never get through on the phone. Done a few web chats though
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Jonathon Riall
(@jonnyriall) reported
from
Shepshed, England
@virginmedia It doesn't feel like paying £50+ a month for no fancy services (basic TV and broadband) this is great customer service.
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Jonathon Riall
(@jonnyriall) reported
from
Shepshed, England
@virginmedia No issues reported and yet again I can't access any on demand TV tonight.
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Steve Goodman
(@stevegoodman) reported
from
Nuneaton, England
@andrew_kemp @bt_uk @virginmedia To be fair to VM I get excellent service round here. No FTTP available from BT though - I think the best I get is a paltry 16Mb/s. However the customer service.. not so good.
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★Stu Mäc★
(@stumac8) reported
from
Glenfield, England
@Leicester4life @moneybanks14 @ImTheDoctor @virginmedia @AmazonHelp I never tried it on the tivo box just on a firestick and it was crystal.
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Kieran Lake
(@itslakeyyy) reported
from
Leicestershire, England
@virginmedia No issues reported. A reboot of the hub seems to do the trick however it’s an inconvenience doing that 4-5 times a day.
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Matthew Walne
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia Will be later. Just got back now to do some work and internet down again! Needs resolving as I mostly work from home.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jim White
(@chalkball77) reported
@virginmedia Now I've been cut off again, what's wrong with your company??? Is this a windup, do you intentionally annoy customer to the point where they want to throw your equipment out of the window and have nothing to do with your very poor service
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CT
(@PTPoltergeist) reported
@virginmedia Yes. New customer deal in December, that or a 42 inch tv. £250 was due to be credited to our account but hasn't and full DD amount has taken since then.
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Harry Ward
(@TheHarryWard95) reported
@virginmedia Tried your SMS line, got put in an automated loop with your bot, while waiting to speak to a real person. Respect it’s not your fault TM, but it’s almost like you want to make it difficult to cancel
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tv heaven
(@TellyheVen) reported
@virginmedia Okay I called back on Monday, went through the process of negotiating a downsized package only to be told they works call me back. Guess what? Still no call despite talking to someone about it yesterday. Seriously not happy now, might just as well cancel and go elsewhere
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Alun Ponting ♻️
(@AlunPonting) reported
@virginmedia Our existing contract was due to expire tomorrow New complaint logged with @Ofcom who believe VM have #slammed us Another formal complaint logged with VM Calls to CSAS & legal advice to follow next week 6 months, multiple #opportunities for VM to resolve...multiple #failures
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Julie Cummings
(@JulieCu20875953) reported
@virginmedia Hi sorry I’m out until about 17:00. We have a home technician booked for tomorrow but it’s not our line that’s the issue it’s a town wide outage. It was easier to agree a visit then it can be confirmed. So many local people are affected. Customer services are useless at listening
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c0mpLeX
(@c0mpLeX_CsGo_) reported
@virginmedia Your own website doesn’t have a clue it’s not been on all day and it’s telling me here it should all be working Ik ur just an admin but your company’s an absolute piece of **** honestly we’ll be leaving soon anyways so see thi
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Izkhan
(@IZKhaan) reported
@virginmedia, disappointed the way customers leaving Virgin are being treated.The termination process is broken, and customer retention & disconnection teams are not communicating with each other. Had to chase Virgin multiple times to ensure I am not charged extra. Frustrating.
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Tash
(@TashiiRose_) reported
I can’t believe @virginmedia still charges you for 30 days notice when you move if they don’t supply service to the new area?? These companies are so unreasonable, why do I have to pay for something they can’t provide? It’s not my choice to cancel, there’s no option not to 🙄🙄
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Oliver Johnston
(@OSSJohnston) reported
@virginmedia Thanks for the link, I’ll use it. FWIW, I’ve spoken to another of your CS reps and apparently my account says I can’t get services from VM at my address. Odd, I’ve had VM for the past 9 years here and you’ve never missed a months billing to date so far… #Shambles