Virgin Media Outage in Coalville, Leicestershire, England

@virginmedia Nope got rid of virgin Problem solved

@virginmedia @VMSolutions_ I have been on hold to your virgin media customer service for 45 minutes for the advisor to hang up whilst I was getting permission from the account holder for me to deal with their account

@VMSolutions_ I have been on hold to your virgin media customer service for 45 minutes for the advisor to hang up whilst I was getting permission from the account holder for me to deal with their account

@virginmedia my 84 year old mum has been sent a new SIM for her old virgin mobile handset. But it won't register and I can't get to speak to anyone. Please please please can somebody help her

@virginmedia @VirginMediaNews looks like ur internet is down. Can someone turn it off and back on please. Thank you

@virginmedia the level of customer service is appalling been with you only 1 day and wished I had stayed with O2

@virginmedia Hi guys. just got off the phone with someone in your Swansea call centre, can you tell me their name? As they called to call back tomorrow and ask for them & they’d help my query.

@virginmedia your service is abysmal at best. I get that companies are under pressure but we have no TV, no internet and no landline, I was told the internet and the tv issue wasn’t connected by the “chat” team so tried to call, on hold for an hour and was then disconnected!!!

@virginmedia What’s up with the internet?! I can’t seem connect and TV has gone down too.

@virginmedia I’m still having issues with my router and wifi. Only so many times I can switch off and on again.

@virginmedia Still not working properly. Having to constantly reset the router, even wired connections not working.

@virginmedia Do you know when it will be fixed please? Other @PHMountsorrel complaining of the same issues.

@virginmedia is there an issue with broadband in Mountsorrel, Loughborough, Leicestershire? Hasn’t been working properly for last few days

back on the phone to #virginmedia help

@virginmedia I need to book an engineer visit, meant to work from home but can’t due to your broadband. Have tried everything advised but nothing .. 1.35mb download please help !

@virginmedia please sort out your appalling broadband service in the derby area. More time down than up @Ofcom you ought to mandate refunds

@virginmedia the performance of your network in the Castle Donington area (DE74) is currently appalling. Massive number of Critical T3 time-out errors. Please fix this NOW #poorservice #virginmediadown

@virginmedia I have WiFi at the moment. . . The problem is intermittent, it doesn't seem to coincide with times of high demand necessarily. It's incredibly frustrating, especially when working remotely from home and losing signal cuts everything off.

@virginmedia So I'm furloughed I couldn't pay all my bill last month oh dont worry Mr Myers we will let you pay on the 22nd when you get paid 1215 you cut me off what a crap company you are as soon as I can I'm off

@virginmedia just like to say what a load of rubbish your service is! And I’m not even with you

@virginmedia my fancy new broadband keep failing. I try engage with your text service, get talking to someone and then the conversation restarts again. My charge hasn't gone down but your service has!!! Can I get support please...

@virginmedia the connection is down in #Edinburgh - I’m in EH7 and have been reading a number of tweets from the area reporting the same issue. Could you please explain? It’s close to impossible to get through to your staff on the phone. Thanks. #internetdown #virginmediadown

Getting @virginmedia WiFi in the new flat easily my biggest mistake/regret to date - phone in and out of connection constantly, work laptop drops off Wi-Fi about 5 times a day and I can’t even play fifa as I disconnect from every game without fail 🤬

@virginmedia had a tv fault for 2 months phoned & told would be fixed, checked service online still not working & now yet another hour on hold service is shocking 😡

@virginmedia can you please help. On the phone 48 minutes a d you’ve cut me off. Now you won’t put me through to an advisor. I don’t want a link I want help with Wi-fi

@weedaviecoleman @virginmedia I’m in EH7 and my Internet is also down. Impossible to get through to them on the phone.

@virginmedia internet speed keeps dropping. Virgin website says no issues in my area, automated message when calling says there is an issue here. Can't even troubleshoot because neither the app or troubleshooter works for a hub 4. When are you going to fix this? Waste of money.

@virginmedia Interesting, when I make a selection to 'add another service' to my. Pa kage, someone answered! I used that opportunity to cancel virgin media...... I still await resolution to my broadband problem for the next 30 days until I leave...........

Getting @virginmedia WiFi in the new flat easily my biggest mistake/regret to date - phone in and out of connection constantly, work laptop drops off Wi-Fi about 5 times a day and I can’t even okay fifa as I disconnect from every game without fail 🤬

@virginmedia HELLO MY INTERNET HAS BEEN DOWN SINCE THURSDAY, TRIED EVERYTHING INCLUDING TALKING WITH CUSTOMER SERVICE ( WHICH TOOK 1 HOUR BTW) SAID SERVICE IS DOWN WILL COME ON 25TH OCT AND CERTAIN TIME AND WHEN ITS TIME IT DELAYS AGAIN ON OTHER DAY and TIME. THIS IS TOO MUCH