Virgin Media Outage Report in Ashby de la Zouch, Leicestershire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ashby de la Zouch, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ashby de la Zouch and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 15: Problems at Virgin Media
Virgin Media is having issues since 05:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Ashby de la Zouch, Leicestershire, England
The most recent Virgin Media outage reports came from the following cities: Swadlincote, Loughborough, Long Eaton, Tamworth, Coalville, Burton upon Trent and Castle Donington.
| City | Problem Type | Report Time |
|---|---|---|
 Swadlincote |
||
| Loughborough |
Internet | |
| Long Eaton |
Internet | |
| Swadlincote |
TV | |
| Loughborough |
Internet | |
| Tamworth |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ashby de la Zouch, England
Latest outage, problems and issue reports in Ashby de la Zouch and nearby locations:
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georgia clarke
(@geiiclarke) reported
from
Kirby Muxloe, England
@virginmedia @VMSolutions_ I have been on hold to your virgin media customer service for 45 minutes for the advisor to hang up whilst I was getting permission from the account holder for me to deal with their account
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Chris Myers
(@chrismyers66) reported
from
Coalville, England
@virginmedia how can I contact you to cancel my service
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Mark Shilton
(@MShilton1880) reported
from
Tamworth District, England
@virginmedia have been trying to call customer service today only to be cut off twice after a hour on hold. Absolutely disgraceful, need to speak to someone not try online any chance of a call back please?
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Jonathan Ibbotson
(@jeibbotson) reported
from
Castle Donington, England
@virginmedia please sort out your appalling broadband service in the derby area. More time down than up @Ofcom you ought to mandate refunds
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Patricio R. Sanchez
(@psanchezc) reported
from
Beeston, England
@virginmedia internet not working! All lights and signal showing as normal but all devices not having internet access! NG9 2QZ
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Danny Austin
(@PlasticDannyA) reported
from
Beeston, England
@bagwaa @virginmedia Yours down? They were upgrading my street the other day and it was down for a couple of hours
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Danny Chaplin
(@dannychappo) reported
from
Beeston, England
@virginmedia service checker says your not in my area,but I know others who have your service and also diamond cable box right outside my house?
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owen scrimshaw
(@owen40uk) reported
from
Beeston, England
@virginmedia @Moz10Paul Why is it that your customers have to tell you it’s not bloody working before you decide to admit an issue not impressed or happy
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Joanna Hayes
(@SmileyJMH) reported
from
Loughborough, England
@virginmedia I have WiFi at the moment. . . The problem is intermittent, it doesn't seem to coincide with times of high demand necessarily. It's incredibly frustrating, especially when working remotely from home and losing signal cuts everything off.
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Neil else
(@Neilelse1974) reported
from
Chellaston, England
@virginmedia I need to book an engineer visit, meant to work from home but can’t due to your broadband. Have tried everything advised but nothing .. 1.35mb download please help !
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Darren
(@DarrenS78) reported
from
Ratby, England
@virginmedia What’s up with the internet?! I can’t seem connect and TV has gone down too.
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Amar Chauhan
(@BeeDesigned) reported
from
Glenfield, England
@virginmedia @VirginMediaNews looks like ur internet is down. Can someone turn it off and back on please. Thank you
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georgia clarke
(@geiiclarke) reported
from
Kirby Muxloe, England
@VMSolutions_ I have been on hold to your virgin media customer service for 45 minutes for the advisor to hang up whilst I was getting permission from the account holder for me to deal with their account
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Stuart Clarke
(@Clarkey198) reported
from
Hilton, England
@virginmedia the level of customer service is appalling been with you only 1 day and wished I had stayed with O2
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🦁Michael Wyant 🦁
(@WyantWyant) reported
from
Atherstone, England
@virginmedia my 84 year old mum has been sent a new SIM for her old virgin mobile handset. But it won't register and I can't get to speak to anyone. Please please please can somebody help her
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Matt'
(@Matt_Francis98) reported
from
Fazeley, England
Virgin media are the worst internet providers there is for sure
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Darren
(@DarrenS78) reported
from
Ratby, England
@virginmedia your service is abysmal at best. I get that companies are under pressure but we have no TV, no internet and no landline, I was told the internet and the tv issue wasn’t connected by the “chat” team so tried to call, on hold for an hour and was then disconnected!!!
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David Farley
(@DavidFarley84) reported
from
Tamworth District, England
@virginmedia my virgin box has broken for the 2nd time in 6 months. Green screen and no sign of restarting. I am going to cancel my contract tomorrow
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Songbirdeee 🦁
(@songbirdeee) reported
from
Tamworth District, England
So #VirginMedia I report a fault this morning, you say repaired by 6pm. 7pm I called as still not working despite txt/email says fixed. 50 mins of listening to music then, "the other person has cleared" Really don't like being lied to. Not good enough, valued customer, my arse!
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Jonathan Ibbotson
(@jeibbotson) reported
from
Castle Donington, England
@virginmedia the performance of your network in the Castle Donington area (DE74) is currently appalling. Massive number of Critical T3 time-out errors. Please fix this NOW #poorservice #virginmediadown
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Daniel Winsbury
(@WIN58URY) reported
Been waiting 4 weeks for @virginmedia after leaving @SkyUK Virgin arrived for second fit yesterday only to be told there is no signal due to a -55db loss - their contractor needs to learn how to handle fibre optic cable. Not convinced I have done the right thing here. 😡
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Simon Kloot
(@TraderSimon) reported
@virginmedia Hi Virgin Media, yes access is restricted on multiple devices - both fixed cable and WiFi. Access works fine via a VPN proxy and also from my mobile phone. It's been happening since last week. I'm also getting internet service outages this morning.
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Sarah Hammond
(@SarahHa74853627) reported
@virginmedia Constant intermittent service. How do I get to speak to a human at virgin who can explain what on earth you are going to do to fix it?
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Chris Hunter
(@chrishunter2501) reported
@NoContextBrits @virginmedia @virginmedia continued to charge me over £120/month, for a service reported as broken for over 6 months. I cancelled the S/O. When I went to get a mortgage, I was told my credit score was bad & it was going to be expensive because of… Virgin Media. They are ****.
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Rashed Karim
(@r_karim) reported
Second time this month, my internet has been disconnected, without my permission, due to a new customer disconnection request. @virginmedia your process for Home move is flawed! A new customer can disconnect the services of an existing customer. How odd! And, It's happened again!
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Sue Dawes
(@SueDawes9) reported
@virginmedia Rang today to cancel can’t even do that as your systems down till 10.30 am and you don’t call customers back. Dreadful given I waited 15 mins to find that out!!!
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Callain
(@Callain89) reported
@virginmedia Just like I did over a week ago and get rudely spoken over the top off on the phone by your customer service before being promised a call back that never happened and then the same yesterday being promised another call back, you having a laugh!?
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Damian
(@Damopb35) reported
@virginmedia I haven’t got wired or wireless internet. I have just rang Virgin and they are aware that the PR4 area has no internet and a technician is looking into it. But it’s now been down since Friday morning
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Callain
(@Callain89) reported
@virginmedia Typical, your customer service is apalling!! Not that yous care but I will be changing provider.
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Fidel Ramirez Bencomo
(@fideramirez90) reported
@virginmedia this is an absolute joke. 24h without service. Me and partner lost a day of work that obviously you’re not going to pay for because we are not business broadband, but still off and we haven’t had a notification or anything to say when it’s going to be sorted