Virgin Media Outage Report in Ashby de la Zouch, Leicestershire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ashby de la Zouch, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ashby de la Zouch and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Ashby de la Zouch, Leicestershire, England
The most recent Virgin Media outage reports came from the following cities: Swadlincote, Tamworth, Burton upon Trent, Coalville and Loughborough.
| City | Problem Type | Report Time |
|---|---|---|
 Swadlincote |
Internet | |
| Swadlincote |
Internet | |
| Tamworth |
Wi-fi | |
| Tamworth |
TV | |
| Burton upon Trent |
Total Blackout | |
| Swadlincote |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Ashby de la Zouch, England
Latest outage, problems and issue reports in Ashby de la Zouch and nearby locations:
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Sinead Bacon👩🏼⚕️
(@prinnysinead) reported
from
Kegworth, England
@virginmedia need to sort their shit out, we’ve had shitty on off WiFi for months now 🙄🙄
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Tim Moore
(@timmo1963) reported
from
Ashby-de-la-Zouch, England
@BBCWatchdog Is it me or is @virginmedia really poor with customer service!!
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Tom Prince
(@rokagainstass) reported
from
Castle Donington, England
@virginmedia GREAT SO THE RESOLUTION TIME HAS CHANGED TO 15:55 from 11:55 . #rubbishservice #givemebackbt #dialup #virgin
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Jonathon Riall
(@jonnyriall) reported
from
Shepshed, England
@virginmedia Thanks for the reply. On both occasions there's apparently been no issues, and none shown again this morning. It's more the fact that even though it happened twice in a week, and having waited on hold for 30min each time, I just get told to call back if it happens again.
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jason Hirons
(@jasonpaulhirons) reported
from
Narborough, England
@virginmedia well after 10.5 hours of being on the phone to customer services and getting nowhere a ray of light called Linda the manager at Bellshill sorts it in 15 minutes it's a shame that you feel the need to offshore when theres genuine talent in this country
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★Stu Mäc★
(@stumac8) reported
from
Glenfield, England
@Leicester4life @moneybanks14 @ImTheDoctor @virginmedia @AmazonHelp I never tried it on the tivo box just on a firestick and it was crystal.
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Itza Secret
(@XStatikPulse) reported
from
Castle Donington, England
@virginmedia I would call 150 from my land-line to say that broadband and TV are down, but the phone isn't working either! And your call centre doesn't open till 8 (should be 24/7 when u sell a 24/7 product)
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Jonathon Riall
(@jonnyriall) reported
from
Shepshed, England
@virginmedia It doesn't feel like paying £50+ a month for no fancy services (basic TV and broadband) this is great customer service.
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Charlie Bethel
(@charlie_bethel) reported
from
Beeston, England
@virginmedia Very very poor customer service
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Itza Secret
(@XStatikPulse) reported
from
Castle Donington, England
@virginmedia It's not just my house, I checked with other people living in the village and they all have the same problem. Your app is now saying its a known issue, tv+bb est fix 11.25am but phone est fix 4pm. In the past if phone don't work none will. Its every week now.
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Tim Moore
(@timmo1963) reported
from
Ashby-de-la-Zouch, England
@virginmedia a new low, even by your standards, 4th TiVo box in 18 months and this one managed 20 days before breaking down 👏👏👏
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Billy Robson✊🏻💨
(@billyrobson) reported
from
Ashby-de-la-Zouch, England
@virginmedia have we got a problem in LE65 2PP
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Lisa Pitt
(@lisa_c_pitt) reported
from
Gotham, England
@virginmedia can I cancel all services, new contract started 14th Nov. New changes dont take effect until 8th dec.
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Tim Moore
(@timmo1963) reported
from
Ashby-de-la-Zouch, England
@virginmedia poor, very poor, in fact absolutely useless
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アンドルー
(@MonkeyJuggleDX2) reported
from
Loughborough, England
@SkyHelpTeam We've had technicians out multiple times and it's made no difference. We NEVER had any issues when we had @virginmedia!
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Tim Moore
(@timmo1963) reported
from
Ashby-de-la-Zouch, England
@BBCWatchdog can you help me with @virginmedia please. 4 faulty boxes in 18 months, overcharged for the package I have, they never answer the phone 🤬🤯
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chris
(@eurobob17) reported
from
Anstey, England
@virginmedia why dont your cancellation team answer the phone I bet the joining team answer worst customer service ever
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Itza Secret
(@XStatikPulse) reported
from
Castle Donington, England
@virginmedia Patience! I'm absolutely furious! How dare you assume I'm happy to wait! I hardly have a choice in the matter. I work nights I only get time in the morning for relaxing in front of the TV and I probably won't be able to till Monday cos ur service is shit!
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Jonathon Riall
(@jonnyriall) reported
from
Shepshed, England
@virginmedia No issues reported and yet again I can't access any on demand TV tonight.
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Charlie Bethel
(@charlie_bethel) reported
from
Beeston, England
@virginmedia Hi. Nobody has phoned or sent a text to my parents and there phone internet and tv is still not working. They have to keep topping up there mobile credit and nobody answers there calls
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Julie Drybrough
(@fuchsia_blue) reported
Two hours of moving days spent on various hold/ pass to departments. Everyone very lovely but utterly unable to help. No broadband until Tuesday...so thick socks until then? Literally begged the pre installation team to find a way to courier the kit. So frustrating @virginmedia
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Steve Braden
(@St3ve76) reported
@virginmedia That's the problem. I've wasted over 9 hours of my life trying to resolve this. Your sales team told me last night they were having a party and ended the call.
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Marcus Munafò
(@MarcusMunafo) reported
Hey @virginmedia - I need to contact you but I've just been booted off the call ("The other person cancelled..." robot message" after being on hold for half an hour. Can you DM to resolve the fault I have, or I'll have to cancel my contract?
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Diffy
(@DiffyAltt) reported
@virginmedia Hi there my wifi has been down for about an hour now and is showing no signs of coming back to life.
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Toastie
(@Toastie202) reported
@tindsaylue @virginmedia Ye it happens on stream a lot and a bunch of folk all cut out at once then all come back screaming at @richardbranson
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Nate 📸
(@nathandefy) reported
Virgin media is ******* terrible, love using up my 4g in my own home ffs
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Francis Mallon
(@Francis_Mallon) reported
@virginmedia Not even bothering to pick up my earlier Tweet. Rubbish customer service but really great front-line staff who deserve better. Spend more of your profits by employing staff to pick up the phone. #unacceptable
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AnorakIan
(@Anorakian) reported
The EU will not allow any country to leave the bloc & return to the status of a country not in the bloc. It's like trying to Cancel Virgin Media and being made to stay paying for their network because they put the cable in (unlike BT who are forced to supply every provider).
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Mr T
(@onemistert) reported
@fuchsia_blue @virginmedia Do you have a service but just no router?
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Claire Mironik
(@CMironik) reported
@virginmedia Hi, would it be possible for you to provide a contact email or number and i will provide more information. Its regarding billing I have raised a complaint with the exec office for my sister