Virgin Media Outage Report in Shepshed, Leicestershire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepshed, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepshed and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Shepshed, Leicestershire, England
The most recent Virgin Media outage reports came from the following cities: Coalville, Derby, Leicester, Swadlincote and Ashby de la Zouch.
| City | Problem Type | Report Time |
|---|---|---|
 Coalville |
TV | |
| Derby |
Internet | |
| Leicester |
Internet | |
| Coalville |
Internet | |
| Leicester |
Internet | |
| Swadlincote |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near Shepshed, England
Latest outage, problems and issue reports in Shepshed and nearby locations:
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National Forest E-Bike Holidays
(@Ebike_holidays) reported
from
Ashby-de-la-Zouch, England
@virginmedia Everyone is very apologetic but that doesn’t help give a vulnerable old lady the peace of mind that her son is available at the other end of the phone, should something happen.
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National Forest E-Bike Holidays
(@Ebike_holidays) reported
from
Ashby-de-la-Zouch, England
@virginmedia It’s even more stressful as we can’t tell her when you will resolve the problem. Extremely poor service.
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haasty kawa
(@haasty_kawa) reported
from
Derby, England
@virginmedia I’m not happy at all. My internet has been down since last night till now . I have tried to call customer service and it would straight decline it . I tried going on the website but still it won’t let me . As I work from home . Here is the area DE248ET
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julie marlow
(@iamthemummy) reported
from
Ibstock, England
@virginmedia @virginhelp Refund me 6 weeks line rental for a start ... issue adapters to all house holds on the land line system before you change to hub, so customers are not left unable to make or receive calls.
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Alexandra Johnson
(@ASJPhotography) reported
from
Coalville, England
@virginmedia One of your tech engineers confirmed the problem in our local area and following a conversation with customer service they kept trying to get me to create multiple networks for speed. This wasn’t the problem, the problem was amplifiers in the local area!!
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Rob Holland ⚽️ ☮️
(@robhollanduk) reported
from
West Bridgford, England
@Walpie27 By being an O2/Virgin Media customer. Statement yesterday said lots of tickets held back for general sale, but after the O2 Priority app & website crashed I’m not holding hope of getting tickets. In the past I’d have queued at the arena but the box office isn’t opening tomorrow
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John D
(@Jdd535) reported
from
Stapleford, England
Virgin gone down again... Great wen it works... but wen it goes its bad.. n wots worse is their customer service.. or rather lack of it!! Far worse than SKY.. but swap 2 moz.. terrible!!! #sky #virginmedia
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Matthew Theobald
(@DirtyLyle) reported
from
Clifton, England
@virginmedia Still bad this evening. Pixelating all over the screen.
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John D
(@Jdd535) reported
from
Stapleford, England
Virgin media must b the worst 4 customer service.. change ur engineer appointment without even discussing it!!! #virginmedia #theworstcustomerservice
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Rebecca Ward
(@HistoricCatLady) reported
from
Mackworth, England
@virginmedia what’s going on? I can’t even get onto your website for the service tracker using my phone data! I could really use an update here so that I can actually work!
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High End Chauffeurs of leicester
(@HarjitDosanjh8) reported
from
Thurnby, England
@virginmedia currently on the phone and surprise surprise sir give us another 24 hours!! Are you mad! I’m pulling my hair out!!! I’ve never tweeted before but my guess is it’s the only way they’ll pull there finger out!!!
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haasty kawa
(@haasty_kawa) reported
from
Derby, England
@virginmedia I'm not at all satisfied. Since last night until now, my internet has been down. When I attempted to contact customer service, it flatly refused. I attempted to access the page, but it is still blocking me. I am self-employed. The region DE248ET is shown here. Fix it asap
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Rob Parker
(@roberto85) reported
from
Beeston, England
@virginmedia it took my nearly 3 hours to cancel my contract after 7 years with you. Your customer service representative made up a fake outstanding bill from 2016 as an excuse not to help me. All sorted now but never going to be a #virginmediacustomer again.
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National Forest E-Bike Holidays
(@Ebike_holidays) reported
from
Ashby-de-la-Zouch, England
@virginmedia We followed instructions to switch phones to fibre optic. Can dial out but can’t get calls. It’s really upset my mother in law as she is vulnerable and we are her emergency support. Our mobile signal is very poor at home, so she is frightened she can’t contact us.
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Andy Oram
(@Andyoram25) reported
from
Ashby-de-la-Zouch, England
Trying to watch #LIVWOL but pic quality on ITV4 is awful. Tried ITV X app & not any better. The Virgin Media ITV X app isn't working. This is poor but not unexpected from ITV who just cannot do digital stuff.
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Trevor Smith
(@MrSmithInNotts) reported
from
Ruddington, England
My Wi-Fi was down this morning. Reset the hub and all working fine #virginmedia
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James Armstrong
(@iamj_armstrong) reported
from
Beeston, England
@virginmedia are there any outages in the NG9 area or has my broadband broken for the second time this month?
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High End Chauffeurs of leicester
(@HarjitDosanjh8) reported
from
Thurnby, England
@virginmedia @O2 @peterkay_co_uk I think your service is a laughing show. Years and nothing ever fixed finally time to move on.
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Alexandra Johnson
(@ASJPhotography) reported
from
Coalville, England
@virginmedia have to be the MOST unhelpful when it comes to customer service. I’ve been going round and round and round for an issue your technical engineer has already highlighted!!!!
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High End Chauffeurs of leicester
(@HarjitDosanjh8) reported
from
Thurnby, England
@virginmedia So whilst on the phone you put us through to get a dongle as an emergency and you tried to charge us £39! Wow the cheek of it!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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(@lucasjohnston) reported
@virginmedia Yes I did. They said it was supposed to be in UHD on Virgin and I should raise it with customer support so Virgin’s content team could be alerted to the issue.
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GreenRotor
(@green_rotor) reported
Virgin media worse than a stroke, Sweating the assets since Telewest went broke, Calling an Indian call centre today, Claiming to be the best, which puts my brain to the test, (even when moving house) but still aren't letting me cancel my contract, to get the f#~k away,
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Wendy Manning
(@wendywoomanning) reported
@virginmedia don't suppose anyone would like to contact me re complaint number c-1603212467
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Shazza 💙
(@meridian99) reported
@virginmedia See what he is up against! You refuse to take responsibility when clearly your engineer is at fault. How would you like raw sewage coming down the outside of your house?!? @BBCWatchdog @NewsShopper
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Melissa Thompson
(@MelissaTomo24) reported
@smmconcierge @virginmedia Update there is a service issue going on as there is damage been caused to fibre cables so that is why many customers are experiencing not being able to have Internet or TV or phone/landline and that they are working to fix the problem. My WiFi is also now working.
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Jane Smith
(@faeriestargirl) reported
@virginmedia Sick of doing this. You never do anything. Would definitely NOT recommend you to anyone.
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linda taylor
(@lindata58143029) reported
@virginmedia The matter has still not been resolved Can you tell me when my contract is up please ASAP as I can’t get through to your customer service
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CatsFX
(@CatsFX1) reported
@virginmedia why aren’t you interested in retaining old customers? My dad has a contract with you and his bills hiked up to £139, while new customer can get it for £80? #ElderAbuse #elderlylivesmatter
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Shazza 💙
(@meridian99) reported
@virginmedia They did that and you didn’t help. Hence he has written to Watchdog and your CEO who also refused to help. My friend cannot use his bathroom because of raw sewage leaking down the wall!!!
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linda taylor
(@lindata58143029) reported
@virginmedia Yes Please advise when the contract is up ASAP don’t ask me to call your non existent customer services