Virgin Media

Virgin Media Outage Report in Shepshed, Leicestershire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Shepshed, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepshed and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Shepshed, Leicestershire, England 08/27/2025 09:05

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (44%)

    Internet (44%)

  2. TV (23%)

    TV (23%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (12%)

    Total Blackout (12%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Shepshed, Leicestershire, England

The most recent Virgin Media outage reports came from the following cities: Loughborough, Derby, Leicester, Coalville and Swadlincote.

Loading map, please wait...
City Problem Type Report Time
United KingdomLoughborough Internet
United KingdomDerby Wi-fi
United KingdomLoughborough Internet
United KingdomLoughborough Wi-fi
United KingdomDerby Wi-fi
United KingdomDerby Internet

Community Discussion

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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Shepshed, England

Latest outage, problems and issue reports in Shepshed and nearby locations:

  • haasty_kawa haasty kawa (@haasty_kawa) reported from Derby, England

    @virginmedia I’m not happy at all. My internet has been down since last night till now . I have tried to call customer service and it would straight decline it . I tried going on the website but still it won’t let me . As I work from home . Here is the area DE248ET

  • Ebike_holidays National Forest E-Bike Holidays (@Ebike_holidays) reported from Ashby-de-la-Zouch, England

    @virginmedia Everyone is very apologetic but that doesn’t help give a vulnerable old lady the peace of mind that her son is available at the other end of the phone, should something happen.

  • Andyoram25 Andy Oram (@Andyoram25) reported from Ashby-de-la-Zouch, England

    Trying to watch #LIVWOL but pic quality on ITV4 is awful. Tried ITV X app & not any better. The Virgin Media ITV X app isn't working. This is poor but not unexpected from ITV who just cannot do digital stuff.

  • ASJPhotography Alexandra Johnson (@ASJPhotography) reported from Coalville, England

    @virginmedia One of your tech engineers confirmed the problem in our local area and following a conversation with customer service they kept trying to get me to create multiple networks for speed. This wasn’t the problem, the problem was amplifiers in the local area!!

  • HarjitDosanjh8 High End Chauffeurs of leicester (@HarjitDosanjh8) reported from Thurnby, England

    @virginmedia So whilst on the phone you put us through to get a dongle as an emergency and you tried to charge us £39! Wow the cheek of it!

  • iamthemummy julie marlow (@iamthemummy) reported from Ibstock, England

    @virginmedia @virginhelp Refund me 6 weeks line rental for a start ... issue adapters to all house holds on the land line system before you change to hub, so customers are not left unable to make or receive calls.

  • Jdd535 John D (@Jdd535) reported from Stapleford, England

    Virgin media must b the worst 4 customer service.. change ur engineer appointment without even discussing it!!! #virginmedia #theworstcustomerservice

  • Jdd535 John D (@Jdd535) reported from Stapleford, England

    Any chance virgin media can sort their network out.. paying for over 300mbps n only getting 46mbps!! #VirginMediaoutage #virginmediauk #virginmedia

  • ASJPhotography Alexandra Johnson (@ASJPhotography) reported from Coalville, England

    @virginmedia have to be the MOST unhelpful when it comes to customer service. I’ve been going round and round and round for an issue your technical engineer has already highlighted!!!!

  • Ebike_holidays National Forest E-Bike Holidays (@Ebike_holidays) reported from Ashby-de-la-Zouch, England

    @virginmedia It’s even more stressful as we can’t tell her when you will resolve the problem. Extremely poor service.

  • Ebike_holidays National Forest E-Bike Holidays (@Ebike_holidays) reported from Ashby-de-la-Zouch, England

    @virginmedia We followed instructions to switch phones to fibre optic. Can dial out but can’t get calls. It’s really upset my mother in law as she is vulnerable and we are her emergency support. Our mobile signal is very poor at home, so she is frightened she can’t contact us.

  • MrSmithInNotts Trevor Smith (@MrSmithInNotts) reported from Ruddington, England

    My Wi-Fi was down this morning. Reset the hub and all working fine #virginmedia

  • robhollanduk Rob Holland ⚽️ ☮️ (@robhollanduk) reported from West Bridgford, England

    @Walpie27 By being an O2/Virgin Media customer. Statement yesterday said lots of tickets held back for general sale, but after the O2 Priority app & website crashed I’m not holding hope of getting tickets. In the past I’d have queued at the arena but the box office isn’t opening tomorrow

  • haasty_kawa haasty kawa (@haasty_kawa) reported from Derby, England

    @virginmedia I'm not at all satisfied. Since last night until now, my internet has been down. When I attempted to contact customer service, it flatly refused. I attempted to access the page, but it is still blocking me. I am self-employed. The region DE248ET is shown here. Fix it asap

  • HistoricCatLady Rebecca Ward (@HistoricCatLady) reported from Mackworth, England

    @virginmedia what’s going on? I can’t even get onto your website for the service tracker using my phone data! I could really use an update here so that I can actually work!

  • roberto85 Rob Parker (@roberto85) reported from Beeston, England

    @virginmedia it took my nearly 3 hours to cancel my contract after 7 years with you. Your customer service representative made up a fake outstanding bill from 2016 as an excuse not to help me. All sorted now but never going to be a #virginmediacustomer again.

  • DirtyLyle Matthew Theobald (@DirtyLyle) reported from Clifton, England

    @virginmedia Still bad this evening. Pixelating all over the screen.

  • iamj_armstrong James Armstrong (@iamj_armstrong) reported from Beeston, England

    @virginmedia are there any outages in the NG9 area or has my broadband broken for the second time this month?

  • Jdd535 John D (@Jdd535) reported from Stapleford, England

    Virgin gone down again... Great wen it works... but wen it goes its bad.. n wots worse is their customer service.. or rather lack of it!! Far worse than SKY.. but swap 2 moz.. terrible!!! #sky #virginmedia

  • HarjitDosanjh8 High End Chauffeurs of leicester (@HarjitDosanjh8) reported from Thurnby, England

    @virginmedia @O2 @peterkay_co_uk I think your service is a laughing show. Years and nothing ever fixed finally time to move on.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • TCH5122 Tomh51 (@TCH5122) reported

    @virginmedia OK so you can't help me. I can't get through on the phone line. The text message service doesn't respond. Nobody from your company will call me. How is it actually possible to get anything resolved then?

  • In2townmagazine In2town Lifestyle Magazine (@In2townmagazine) reported

    Thank you for all the complaints about @virginmedia we will be following them up. If you think virgin is the only service out there then please check other better services. Virgin are expensive and their customer service is one of the worst

  • srk_xxx 🌹 (@srk_xxx) reported

    @virginmedia Your service status page is showing 4G in my area with no issues but I’ve been without service for over an hour now

  • Si_Hickster Si (@Si_Hickster) reported

    @virginmedia Its underhand how difficult you make it to even workout which option takes you to the disconnection team. Never known anything like this.

  • j3nnag Jenna G (@j3nnag) reported

    @virginmedia Cause that would be the logical solution when my complaint is about a broken hub which is preventing me having broadband.

  • exeus Andy Brick (@exeus) reported

    @virginmedia still down in AL7 but according to your system “no broadband issues”. I beg to differ.

  • MetinHuseyin Metin Hüseyin 🦋 (@MetinHuseyin) reported

    @virginmedia Logging into my account was where this trek started. There is an outage on the Service Status finally. There was not one there for the first two days of dead landline. Someone - not a bot - finally got in touch with me to tell me the outage will be repaired by 6pm today.

  • exeus Andy Brick (@exeus) reported

    @virginmedia And we are down again.

  • j3nnag Jenna G (@j3nnag) reported

    @virginmedia I also love the fact that I have no broadband and you’re telling me to log into something online to fix it. THANK THE LORD for my @ThreeUK mobile phone, else non of the customer service options your bots keep suggesting would be accessible

  • JohnSpencerTV John Spencer (@JohnSpencerTV) reported

    Worst thing about virginmedia IS there Leave dept. They're like 90s curry's salesmen, barrow boys. They're all about the verbal, haggle, confrontation. But that is alien to UK life. We don't go in shops and haggle the price of everything. The Retention dept ARE the disincentive.