Virgin Media Outage Report in Mackworth, Derbyshire, England

Problems in the last 24 hours in Mackworth, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Mackworth, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Mackworth, England

The most recent Virgin Media outage reports came from the following cities: Ilkeston, Derby, Alfreton, and Burton upon Trent.

City	Problem Type	Report Time
Ilkeston	Internet	5 days ago
Derby	Internet	7 days ago
Ilkeston	Wi-fi	8 days ago
Ilkeston	Wi-fi	18 days ago
Derby	Internet	19 days ago
Derby	Internet	20 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Mackworth, England

Latest outage, problems and issue reports in Mackworth and nearby locations:

• 
  Anthony Bates (@antbates1991) reported 7 minutes ago from Burton upon Trent, England

  New tactics from Virgin Media, ring up to cancel, they say they can't find your account and then put the phone down. 🖕🖕

• 
  Stuart Windle (@stuwin1) reported 12 minutes ago from Stenson Fields, England

  @virginmedia When I phoned the contact centre they said they knew there was an issue and it would be sorted in 24hrs. A quick google shows this isnt just me its a common trend

• 
  Gareth Smith (@gaz_smith123) reported 20 minutes ago from Ilkeston, England

  Area 30 has been having issues for a week now but @virginmedia still won’t admit there’s an issue - according to them everything is just fine & working perfectly! #virginmediadown #virginmedia #ilkeston #area30

• 
  Carrie (@xCarrie82x) reported 21 minutes ago from Kimberley, England

  @virginmedia Broadband and smart tv still up and down!! Wouldn’t mind but worked all day and just wanted to catch up online and chill watching TV! #virginmediadown #lockdown #NHSworkers

• 
  Anthony Bates (@antbates1991) reported 22 minutes ago from Burton upon Trent, England

  @virginmedia It's for Virgin Media. Everytime I ring up to try and change something no one over the phone can ever find my account and because of this no one can help me. I want to cancel my package because the offer I'm on expires next month and the services are not worth £84.

• 
  John Byrne 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@derbytrim) reported 23 minutes ago from Belper, England

  @virginmedia poor customer service i can't cancel my contract online and cant get through on the phone after 30 minutes waiting , ironic for a media company.

• 
  Kizzy 🦇 Puckmigo23 (@Kizztronice) reported 23 minutes ago from Awsworth, England

  @virginmedia I have used this service for the past hour to then be told the matter can not be fixed via the text service. So that was very unhelpful indeed.

• 
  Lord William Niven (@bigbrawbill) reported 23 minutes ago from Ilkeston, England

  @virginmedia terrible customer service, my box is overheating, has done for around 2 days, we have to switch the box of for 5-6 hours then it comes back on, according to customer services nothing can be done until it happens again, then they will look at it. What a shambles

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 28 minutes ago from Eastwood, England

  @virginmedia It's been like this for a while. I cannot rely on the service at all.

• 
  Chris Seddon (@_Chris_Seddon_) reported 29 minutes ago from Melbourne, England

  Looks like someone pulled out the wrong plug at Virgin Media HQ. Even their website is down!

• 
  brian alvin (@justrunningnow) reported 34 minutes ago from Sandiacre, England

  @the____ghost @virginmedia Its broken

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 38 minutes ago from Eastwood, England

  @virginmedia What would be really good is if you send out a message to your customers telling them there is an issue rather than leaving it to them to find out that they cannot use your services.

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 41 minutes ago from Eastwood, England

  @virginmedia The loss of service registration doesn't even work!

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 41 minutes ago from Eastwood, England

  @virginmedia This could not have happened at a worse time for me. I'm happy to make them cups of tea if they fix the fault a little sooner.

• 
  matt downing (@mattdowning5) reported 52 minutes ago from Selston, England

  @virginmedia How about just giving your customers reliably service for the extortionate prices. We can look after our kids as parents. You do your job as service providers. I don't want my kids in borstal

• 
  Lord William Niven (@bigbrawbill) reported 53 minutes ago from Ilkeston, England

  @virginmedia I am sorry, but what a shocking customer service, hardly speaking a word of english, patronising me as if I am setting it up wrong and going over what I have already done. Can I have someone english explain what us wrong. !!!!!

• 
  James Dawes (@dawesje) reported 54 minutes ago from Burton upon Trent, England

  @virginmedia just like to say what a load of rubbish your service is! And I’m not even with you

• 
  Lord William Niven (@bigbrawbill) reported 55 minutes ago from Ilkeston, England

  So @virginmedia has been going off with technical faults from yesterday, My @EE is also been going off signal wise from yesterday is anyone else not think this is eerie and so so weird that both going down at the same time. Come on conspiracy theories welcome.

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 55 minutes ago from Eastwood, England

  @virginmedia Yes I have contacted Virginmedia a couple of times. It looks like there is a problem in Nottingham NG16 area again. This is a common issue. Disconnections and lack of a quality service.

• 
  Jonathan Ibbotson (@jeibbotson) reported 60 minutes ago from Castle Donington, England

  @virginmedia the performance of your network in the Castle Donington area (DE74) is currently appalling. Massive number of Critical T3 time-out errors. Please fix this NOW #poorservice #virginmediadown

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Harry McEnaney (@McenaneyHarry) reported 5 minutes ago

  @virginmedia There has been no broadband speed to my router for over 30days so expect to cancel my contract without a fee and also receive a refund for the two months I have paid without service

• 
  Allen Shaw (@slappyal) reported 5 minutes ago

  @virginmedia This isn’t much help at all, this is the exact number I have wasted well over an hour of my life calling just yesterday. As I have said before @virginmedia = no actual customer service

• 
  Bradley Crichton (@1stosteopathy) reported 7 minutes ago

  @virginmedia Sorry I'm not clear what your saying, you in your department cannot call out or customer services can't call out! As I was told last night to confirm my mobile just incase the call dropped. Not very customer friendly if you can't speak to the same person after the call drops?

• 
  Sean McHugh (@Sean1874) reported 8 minutes ago

  Set up @virginmedia for a dedicated wifi package last week told it would be delivered on Friday now Monday and I’ve not had an as much as an email class service lads

• 
  Aidan Donnelly (@aidandonnelly1) reported 8 minutes ago

  @virginmedia why am I on hold for over an hour having talked to one of your service agents, who told me he would be right back? Had heard your customer service was bad but my experience in the last few weeks is TRUELY APPALLING!! Can you even spell customer service?

• 
  Carla Downey💙 (@DowneyCarla) reported 11 minutes ago

  @virginmedia Already done this ,but I've found there's an issue in the area and won't be fixed until 6pm tonight

• 
  Paul Laver (@Smug1To) reported 12 minutes ago

  @virginmedia Email seems down on virginmedia but broadband is fine

• 
  David (@im_grumpy83) reported 12 minutes ago

  @virginmedia Tried them. The issue keeps occurring. Rebooting appears to be a temporary fix

• 
  Dave (@davebeatt13) reported 14 minutes ago

  @virginmedia everything has gone down again in the Hp13pw area again !!!this is not good enough this has been going on for a month now I think a reimbursement is needed on next bill !!

• 
  (((MMc))) (@martinmcnamara) reported 14 minutes ago

  So indoors qst day back properly to work and did ping test as Internet slow... I'm next door to WiFi hub... We pay for 200mbps and are getting 45...now this is not a one off @virginmedia cut it which ever way your taking the proverbial...cue usual statements... #Doesn'tcutit