Virgin Media Outage Report in Mackworth, Derbyshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Mackworth, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Mackworth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Mackworth, Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Burton upon Trent, Ilkeston, Swadlincote, Alfreton, Selston and Derby.
| City | Problem Type | Report Time |
|---|---|---|
 Burton upon Trent |
Wi-fi | |
| Ilkeston |
Internet | |
| Ilkeston |
Internet | |
| Ilkeston |
Total Blackout | |
| Swadlincote |
Total Blackout | |
| Ilkeston |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Mackworth, England
Latest outage, problems and issue reports in Mackworth and nearby locations:
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Kizzy 🦇 Puckmigo23
(@Kizztronice) reported
from
Awsworth, England
@virginmedia I have used this service for the past hour to then be told the matter can not be fixed via the text service. So that was very unhelpful indeed.
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Stuart Clarke
(@Clarkey198) reported
from
Hilton, England
@virginmedia the level of customer service is appalling been with you only 1 day and wished I had stayed with O2
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Laura Plumbley
(@LauraPlumbley) reported
from
Kimberley, England
@virginmedia my order has been parked since the 14th the customer service team are supposed to be getting in contact? Have tried calling with no answer and then the call was just cut off. I really need to get this sorted
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kate kells
(@katephus) reported
from
Ilkeston, England
@virginmedia our router has stopped working leaving us without broadband or the telephone and we have been unable to get through to anyone who can help. You just hang up. Fuming!!!! Get in contact ASAP
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Gareth Smith
(@gaz_smith123) reported
from
Ilkeston, England
@virginmedia have you got problems in area 30? My connection keeps dropping out!
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Tuesdy Burgin
(@TuesdyB) reported
from
Ilkeston, England
@virginmedia Is the service down in the DE7 area? Everything looks like its working but we have no internet connection.
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Jade Lewis
(@JadeLewis92) reported
from
Felley, England
@virginmedia I need to cancel my services but I can't get through on the phone or on the website. How am I supposed to cancel?!
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Katy Oliver
(@k28ykaty) reported
from
Sandiacre, England
@virginmedia Except if your me.. I’ve continually been supplied with a poor excuse for broadband.. I was promised a booster for my signal yet weeks later I’ve still not received it.. your not keeping up your side of this contract.. will not renew my contract when this is over!
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John Byrne 🏴
(@derbytrim) reported
from
Belper, England
@virginmedia poor customer service i can't cancel my contract online and cant get through on the phone after 30 minutes waiting , ironic for a media company.
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Michael Wallage
(@Chops_Wallage) reported
from
Ripley, England
@virginmedia customer care should be renamed ‘customer don’t give a ****’ How long waiting to speak to someone...??? #rubbish #crapservice
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Lee Smith
(@lee0510) reported
from
Ilkeston, England
@virginmedia please tell me how to speak to someone in your organisation! I can’t get through on line as it doesn’t recognise me even though you bill me and your phone system won’t allow me to speak to anyone. Customer service is diabolical.
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Jonathan Ibbotson
(@jeibbotson) reported
from
Castle Donington, England
@virginmedia please sort out your appalling broadband service in the derby area. More time down than up @Ofcom you ought to mandate refunds
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Lee Smith
(@lee0510) reported
from
Ilkeston, England
@virginmedia I cannot contact you by phone, your site will not allow me to sign in as my email is not available, clearly it wasn’t deleted from previous account so I can not see internet status or report faults. My Wi-Fi is intermittent, not working as I type reply.
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Jonathan Ibbotson
(@jeibbotson) reported
from
Castle Donington, England
@virginmedia the performance of your network in the Castle Donington area (DE74) is currently appalling. Massive number of Critical T3 time-out errors. Please fix this NOW #poorservice #virginmediadown
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Mark Simms
(@marksimms3) reported
from
Selston, England
I want to leave @virginmedia but they are hoping I lose the battle of how long can we keep this man on hold before he gives up” battle ..what a terrible company.
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Neil else
(@Neilelse1974) reported
from
Chellaston, England
@virginmedia I need to book an engineer visit, meant to work from home but can’t due to your broadband. Have tried everything advised but nothing .. 1.35mb download please help !
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Bhavna 🙋🏽♀️
(@MissBeBop) reported
from
Eastwood, England
@virginmedia any idea of when service will resume in NG16 as currently trying to work from home with no internet 😩
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DJ Dan-E-D
(@DannyD678) reported
from
Felley, England
@virginmedia Still no return bag 3 weeks after you said you were sending it. Can’t speak to you because I’m not a customer. Sort it out please ASAP.
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Stephen
(@StephenKFrost1) reported
from
Eastwood, England
@virginmedia work done on our internet network has left us with weak security at the same time this was happening I had a new update on my Apple iPhone. Not ver happy with situation.
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tia carter🥑
(@_teecarts) reported
from
Eastwood, England
virgin media is down in my area so looks like i can’t work👏🏼
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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MTL
(@MTLalley) reported
@virginmedia I am complaining because nothing practical is being done, reaching out should be someone picking up the damn phone and speaking with me AND sorting this out!
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Ben Garrad
(@ben_garrad) reported
How can @virginmedia offer such poor customer service??? Their TV box has no power and I have to wait A WEEK for their engineer to come around and 'look' at it... either get more engineers so you can offer a decent level of service to your customers, or just send me a new box!
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Markus Parsons
(@ParsonsMarkus) reported
@virginmedia how do I get my package price down, im paying £127 a month and I don't even use the full TV package I seem to have?
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Craig Mowlam
(@craigthegoat) reported
@virginmedia any ideas on when the broadband/TV issues might be fixed in the BH16 area??????
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Karalou
(@LaraKou75) reported
@virginmedia is there a problem with the network, can’t seem to get any service Newcastle upon Tyne
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Mark Towns
(@avidfan1) reported
@virginmedia Thanks I have done that. It’ll be five days by then without any internet which isn’t very good service.
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Dr John Matlin
(@ttpauthor) reported
@virginmedia I’ve heard this since Tuesday. I’ve missed an England international, the Lord’s Test and all the Jubilee coverage yet all I hear is “sorry.” It doesn’t take a week to fix a fault. Try harder, fix my tv and then persuade me why I should stay.
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MTL
(@MTLalley) reported
@virginmedia I already have and nothing sorted other than registering a complaint to Ofgem, I am still stuck in a contract with **** BB and wifi and only option is to pay you muppets £116 to leave a service you haven't provided properly, it's not reliable and your CS is unbelievably poor 🤬
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Paul Andrew Neale
(@p_neale1) reported
@virginmedia So here we are-6thjune-STILL NO BROADBAND-daily promises that the work will be done-hours on phone to you.Latest message says 14th June-but no faith in that. This intolerable situation is making me Ill - virgin signed me up on 2.4.and left me with no service since 4.5-HELP please
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SarahellenK
(@sarahellenk1) reported
@virginmedia Thanks for this, but could you please hold off for now, please don’t delete the account. I must quickly gather some crucially important extended family email addresses before it’s deleted. I wish I knew whether the hackers can see/delete/reply to my emails. I guess I never will.