Virgin Media Outage Report in Ripley, Derbyshire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ripley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ripley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 22: Problems at Virgin Media
Virgin Media is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Ripley, Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Derby, Nottingham, Ilkeston, Mansfield, Kirkby in Ashfield and Alfreton.
| City | Problem Type | Report Time |
|---|---|---|
 Derby |
TV | |
| Nottingham |
Wi-fi | |
| Nottingham |
Total Blackout | |
| Derby |
Wi-fi | |
| Ilkeston |
||
| Nottingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ripley, England
Latest outage, problems and issue reports in Ripley and nearby locations:
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austen blakemore
(@austenblakemore) reported
from
Stapleford, England
I’m absolutely ******* fuming with this service @virginmedia it is beyond a joke I’m talking to people that are literally using a script and a dictionary
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Karl shaw
(@KMShaw75) reported
from
Derbyshire, England
@virginmedia I need someone to speak to me asap. I've tried and tried to call to resolve the issue but nothing is happening and even when I called to leave after being on hold the lady put the phone down after 10 seconds. Seriously not happy
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austen blakemore
(@austenblakemore) reported
from
Stapleford, England
Nothing and I mean nothing but problems with @virginmedia ever since your agent TRIED to help, got cut off and never called back my @TPLINKUK Powerline adapter doesn’t work. THE worst experience calling up your customer service I’m so angry 😡
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Lee Warren
(@leebert666) reported
from
Derbyshire, England
@virginmedia broadband down again, can't get through on phone. This is the second time in a few days, just getting ridiculous now. Paying for a service that doesn't work😡😡
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Karl shaw
(@KMShaw75) reported
from
Derbyshire, England
@virginmedia I only have 4g on my phone which I'm having to use. Not good for work from home. Two days down now. 10 years I've been a customer. I'll be looking at other options tomorrow
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Karl shaw
(@KMShaw75) reported
from
Derbyshire, England
@virginmedia That was the first thing I did. It was working this morning but has just stopped. It’s done it before as well. I’ve triple checked again and the same problem
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Karl shaw
(@KMShaw75) reported
from
Derbyshire, England
@virginmedia guys I'm trying to stay calm but your poor service and none communication is worrying me now. No loyalty to a long loyal customer.
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Andy Whitley
(@arnoldbiker) reported
from
Mansfield Woodhouse, England
Hey @virginmedia I've been attempting to cancel my TV package now on 3 separate occasions. Just been told its an hour phone wait to cancel with no call back facility. Bet its not that long to wait if you want to join...
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Richard Williams
(@rlswilliams) reported
from
Eastwood, England
.@virginmedia call wait time for sales is 0.9 seconds. Transferred to 'Customer Support', and have been waiting for 34 minutes so far. #priorities 🤔
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Diana Brown
(@dibr150201) reported
from
Ravenshead, England
@virginmedia I will try but why do you think I am on twitter gave up on 150 after35 minutes and no reply from chat room. There doesn’t appear to be a customer service.
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Karl shaw
(@KMShaw75) reported
from
Derbyshire, England
@erskinetom29 @virginmedia It’s gone quiet 🤫 no help from VM
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Richard Williams
(@rlswilliams) reported
from
Eastwood, England
Hmm ask for a @virginmedia customer support line mannager and then get cut off. Twice. 🤔
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@virginmedia I don't want content, I don't have your TV or your phone just broadband. So to increase this cost like this means that next time it comes to review my connectivity I will simply leave your service and move to a more competitive service that doesn't sneakily raise prices mid term.
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Martyn Bowler 🇪🇺 #FBPE
(@MartynBowler) reported
from
Mansfield Woodhouse, England
@virginmedia so the password reset function on the website is down. Decide to call you but “we are busy and can’t take your call. Ring back after 8am tomorrow” want to introduce my daughter who has just bought a house but thinking of going elsewhere myself
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TheRealCraig
(@AnIndividualist) reported
from
Annesley, England
Hey @virginmedia been on hold for over 20 minutes. Is there any other way I can cancel my package. Thanx
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Martyn Bowler 🇪🇺 #FBPE
(@MartynBowler) reported
from
Mansfield Woodhouse, England
@virginmedia I want to introduce my daughter who has bought a house. £29 a month for tv, broadband & talk weekend. Website is down to reset my password for the referral and the offer ends at midnight.
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Kerri Pearch
(@ladymuck1978) reported
from
Derbyshire, England
@_BrettJames @virginmedia I’m leaving Sky so I’ll get in touch with BT. Had the worst experiences with Virgin, especially on the phone. Over an hour every call to sort stuff #poorcustomerservice
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Charlotte 🐨
(@fryingpantheist) reported
from
West Bridgford, England
@virginmedia Okay, so on Thursday we were told to cancel the order and reorder it. We’ve done that so that we could pick it up today and have heard nothing about the delivery. Also, the person we spoke to over the phone on Thursday called us liars over the price we paid.
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Jason
(@JasonWDL) reported
from
Derbyshire, England
@virginmedia Says there isn't an issue. Ran the diagnostic test from the website. Tells me it's not plugged in. It's definitely plugged in. Full reboot of everything hasn't helped. Unfortunately customer service won't speak to me as I'm not at home. My partner is.
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Lee Warren
(@leebert666) reported
from
Derbyshire, England
@virginmedia can't believe broadband has been down since before 4pm. This isn't good enough😡😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gary Rogers
(@galjrog) reported
@virginmedia Yea restarted more than once and still the same, plus all my neighbours are having the same issue. Also TV and phone services DOWN too so we have NO service at all. Please update, there is an outage!
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jakki
(@jakki27954462) reported
@virginmedia The internet is not connecting to the tv for some reason our phone is in the back of the Wi-Fi box to and the internet is constantly going off we reboot and the normal lights that flash the green ones nothing when I do a test it says there’s a problem with your hub
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shane ali
(@cheenali31) reported
@virginmedia 8 months I’ve been getting calls every time I tell them not to call in the last few weeks it’s been crazy I have had 3 calls today 2 after I raised a complaint and was told I wouldn’t be bothered but again this has not worked I would like to be provided with details to escalate
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Louise Brown
(@Brown01Louise) reported
@virginmedia Now it is saying there is an known problem. Please can you let me know the rules around service outages?
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jakki
(@jakki27954462) reported
@virginmedia And I never get any one that can understand what I’m saying
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Fiona Rollings
(@FionaDykes88) reported
@virginmedia Unfortunately I am at work but I can try, can you confirm something for me.. the 3rd agent I spoke to said my husband could take out a new contract in his name and I cancel mine, is this correct?
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James Harrison
(@JNH77) reported
@virginmedia I’ve raised a complaint and got an embarrassing response with a £5 credit. Made me even more angry. If I don’t get a call back from a manager tonight I’m cancelling my direct debit.
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Mark Rainford
(@cludgie78) reported
@virginmedia Trying it a second time, got a bit further But it’s not accepted the password. How do we get around this? I’m upset with the customer support and service, I honestly now want to leave this service.
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Steven Peterson 🏳️🌈
(@squeakytoy) reported
@virginmedia They never called. Now what?
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Mark Rainford
(@cludgie78) reported
@virginmedia Thanks, they talked of a pin hole reset, but the details weren’t clear, do you have info on this? And is it really £25 for a technician appointment? It’s been a week of problems. - cheers.