Virgin Media Outage Report in Stenson Fields, Derbyshire, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stenson Fields, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stenson Fields and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (20%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Stenson Fields, Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Ilkeston, Burton upon Trent, Coalville, Derby, Swadlincote and Ashby de la Zouch.
| City | Problem Type | Report Time |
|---|---|---|
 Ilkeston |
Internet | |
| Ilkeston |
Internet | |
| Ilkeston |
Internet | |
| Burton upon Trent |
Wi-fi | |
| Burton upon Trent |
Wi-fi | |
| Coalville |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stenson Fields, England
Latest outage, problems and issue reports in Stenson Fields and nearby locations:
-
li.iam🏳️🌈👬♥️
(@Liammanning2u) reported
from
Swadlincote, England
@virginmedia can someone help me
-
Dave Martin
(@flyingscotsmin1) reported
from
Eastwood, England
@virginmedia what's going on?? TV is still not working!! Tried resetting and still nothing.
-
Alex Tipler
(@alextiplerfilm) reported
from
Coalville, England
@virginmedia You don't have internet access yet you are on twitter? Can you not get someone to ring me. I am stuck on hold, 16 minutes now, waiting to resolve your issue!
-
Kate J
(@katej1984) reported
from
Sandiacre, England
@virginmedia any chance you could hire call centre staff that don’t hang up the phone after 3 seconds in an attempt to bring their AHT down?
-
DJ Knight 🇬🇧
(@iRacing74) reported
from
Sandiacre, England
With public service cuts, why do we year upon year pay more Council Tax for less service? Virgin Media put their prices, but do not reduce my service - If they did I'd cancel the service. We are legally obliged to pay more for less - go figure 🤷
-
richard taylor
(@richardtaylor37) reported
from
Stapleford, England
@virginmedia Hi, we are having issues connecting to the wifi throughout the house. The room the hub is in is good but the rest of the house is very poor, we have our children complaining that their games consoles won’t connect or buffering and glitching and it’s costing us a fortune.
-
B Farn
(@aaronfarny_b) reported
from
Ilkeston, England
Right @virginmedia is truly the worst internet - So I am looking to change providers as soon as possible - Not worried about TV packages etc as We are good with free view - can anybody recommend a ISP with a good monthly rate and none of the hidden fees etc?
-
John Puxty
(@JohnPuxty) reported
from
Ilkeston, England
@JPBOLDY @virginmedia I am also getting this problem
-
Paul Dennison
(@pdenno) reported
from
Beeston, England
@virginmedia why call me twice today, tell me I am a valued customer (22 yrs) and offer me a broadband speed not yet available in my area!! Once again a waste of my time and yours. I would feel more valued if you call and offer me a small saving on my monthly bill! 🤔
-
Luketh
(@Luketh13ttv) reported
from
Heanor and Loscoe, England
@virginmedia I've clicked the link, logged in, and apparently there's no network issue... So how do you explain the issues I've had throughout today?
-
Big Gas
(@BigGasson44) reported
from
Awsworth, England
@virginmedia Well it doesn't work and my 8 kids are off school and can't even use their phones let alone their xboxs
-
𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@AnnavsAnna1 @virginmedia The routers are terrible and not fit for purpose.
-
Alex Tipler
(@alextiplerfilm) reported
from
Coalville, England
@virginmedia Hi I cannot log in to my Virgin Media go account nor change my password. Please help me as I need this urgently!
-
Luketh
(@Luketh13ttv) reported
from
Heanor and Loscoe, England
Has anyone else been having issues with @virginmedia today? My Internet has been constantly cutting off #virginmediadown
-
li.iam🏳️🌈👬♥️
(@Liammanning2u) reported
from
Swadlincote, England
@virginmedia @taylur41 Does @LutzSchueler know how bad your customer service is
-
Ian Siara
(@IPSiara) reported
from
Beeston, England
@virginmedia can you explain how your customer services line was working up until the point I told you I wanted to leave, and since then you've cut me off 3 times in a row?
-
Bhavna 🙋🏽♀️
(@MissBeBop) reported
from
Eastwood, England
When @virginmedia wifi is working it’s bloody amazing, when you need to raise an issue with them it’s the most frustrating experience ever. Today I have had 2 people hang up mid call, 3 bots, 2 people on chat and still in the same place. No ******* wifi!!!!
-
Bhavna 🙋🏽♀️
(@MissBeBop) reported
from
Eastwood, England
@virginmedia Yes and no. My internet isn’t working all the time and continuously cuts out, this is on a wired connection. I have done the self help, also done the reset when I call through. Have done the pin prick reset and changed hub settings. Still nothing. Have previously been told I need
-
Derbydog
(@derbydog1976) reported
from
Stenson Fields, England
@virginmedia @virginhelp is there a problem with the internet as mine has just dropped off
-
richard taylor
(@richardtaylor37) reported
from
Stapleford, England
@virginmedia so sick of your poor wifi. Using all my mobile data each month because your wifi is so rubbish time to change provider me thinks.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
gill.i.an
(@i_am_gill) reported
@virginmedia your cancellation process is painful - cutting people of and making them have to go through the process repeatedly is a horrific way of trying to wear your customers down. Can someone please help me?
-
Mark 🏳️🌈🇺🇦
(@mocktanza) reported
from
Nottinghamshire, England
@virginmedia Yes. It says fix by 3pm. Someone else told me it was planned maintenance but we definitely weren’t informed
-
ReeceMcLaren
(@ReeceLaren) reported
@virginmedia They say they'll escalate the issue, get managers, place a hold, cancel the direct debit... Yous have come away with all sorts but yous have done nothing. I even had to have the bank stop yous from taking money for a service I don't have
-
Irene Revie
(@pinkeurogirl) reported
@virginmedia problem with pixelating tv. Called 150. Been put on hold and cut off 3 times so far. Have already tried all troubleshooting. Need an engineer
-
OA. #ENDSARS
(@okhaeadeleye) reported
Hello @virginmedia, I am a new customer and I was sent a self service kit (even though I was offered free installation). I’ve got the kit the I don’t have a Virgin box or any wires that fit the cables I was given. Can I have a technician come over. It’s been a week already
-
Erimus Training ltd
(@ErimusTraining) reported
hey @virginmedia your customer services approach is shockingly bad. Currently on my 4th bout of being on hold having been disconnected on each occassion. Is there some sort of secret method of getting the help i need!!?
-
Kev
(@victor50) reported
@virginmedia sat waiting for almost an hour to tell you I want to leave. Customer service? Is this the best you can do?
-
Paul Damien 👯♂️🌈(He/Him/It)
(@paul_damien) reported
@virginmedia So someone knew I'd left @virginmedia, spoofed your number and called me just to hang up. No they didn't. Your call centre called me, and the agent probably read how much I hate your company and saw the note where I'd asked not to be called and decided to hang up.
-
Neil Flynn
(@neilflynn61) reported
Once again @virginmedia excel in being the shittiest customer service in the country! Shocking customer service. Just send an engineer to fix the phone line!
-
Deborah Wealthall
(@DeborahWealtha1) reported
@virginmedia We have checked and despite making complaints via the phone nothing is on the account, so are you saying we need to spend more time calling up and getting hung up on to try to raise a complaint. #virginmedia #virginmediapoorcustomerservice