Virgin Media Outage Report in Stenson Fields, Derbyshire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stenson Fields, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stenson Fields and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 15: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Stenson Fields, Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Burton upon Trent, Derby, Swadlincote and Ilkeston.
| City | Problem Type | Report Time |
|---|---|---|
 Burton upon Trent |
Internet | |
| Derby |
Total Blackout | |
| Swadlincote |
Total Blackout | |
| Derby |
Wi-fi | |
| Burton upon Trent |
Wi-fi | |
| Derby |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stenson Fields, England
Latest outage, problems and issue reports in Stenson Fields and nearby locations:
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Neil else
(@Neilelse1974) reported
from
Chellaston, England
@virginmedia I need to book an engineer visit, meant to work from home but can’t due to your broadband. Have tried everything advised but nothing .. 1.35mb download please help !
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Chris Myers
(@chrismyers66) reported
from
Coalville, England
@virginmedia how can I contact you to cancel my service
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Gareth Smith
(@gaz_smith123) reported
from
Ilkeston, England
@virginmedia have you got problems in area 30? My connection keeps dropping out!
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Lee Smith
(@lee0510) reported
from
Ilkeston, England
@virginmedia I cannot contact you by phone, your site will not allow me to sign in as my email is not available, clearly it wasn’t deleted from previous account so I can not see internet status or report faults. My Wi-Fi is intermittent, not working as I type reply.
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Patricio R. Sanchez
(@psanchezc) reported
from
Beeston, England
@virginmedia internet not working! All lights and signal showing as normal but all devices not having internet access! NG9 2QZ
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Bhavna 🙋🏽♀️
(@MissBeBop) reported
from
Eastwood, England
@virginmedia any idea of when service will resume in NG16 as currently trying to work from home with no internet 😩
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Shaun Reeves
(@shaunreeves) reported
from
Fradley and Streethay, England
@virginmedia It appears to have been resolved. However it is rather alarming to hear members of our village had been told by your customer service team “the earliest fix would be 6th Jan 2021”.
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Mr T O'regan
(@Taidhgh) reported
from
Beeston, England
@virginmedia service in NG8 #Nottingham becoming an expensive joke. Now apparently likely to be intermittent until 3pm for 'improvements' but no notice given? Great service guys. #planning
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tia carter🥑
(@_teecarts) reported
from
Eastwood, England
virgin media is down in my area so looks like i can’t work👏🏼
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Laura Plumbley
(@LauraPlumbley) reported
from
Kimberley, England
@virginmedia my order has been parked since the 14th the customer service team are supposed to be getting in contact? Have tried calling with no answer and then the call was just cut off. I really need to get this sorted
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Stuart Clarke
(@Clarkey198) reported
from
Hilton, England
@virginmedia the level of customer service is appalling been with you only 1 day and wished I had stayed with O2
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Danny Chaplin
(@dannychappo) reported
from
Beeston, England
@virginmedia service checker says your not in my area,but I know others who have your service and also diamond cable box right outside my house?
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owen scrimshaw
(@owen40uk) reported
from
Beeston, England
@virginmedia @Moz10Paul Why is it that your customers have to tell you it’s not bloody working before you decide to admit an issue not impressed or happy
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Danny Austin
(@PlasticDannyA) reported
from
Beeston, England
@bagwaa @virginmedia Yours down? They were upgrading my street the other day and it was down for a couple of hours
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Lee Smith
(@lee0510) reported
from
Ilkeston, England
@virginmedia please tell me how to speak to someone in your organisation! I can’t get through on line as it doesn’t recognise me even though you bill me and your phone system won’t allow me to speak to anyone. Customer service is diabolical.
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Shaun Reeves
(@shaunreeves) reported
from
Fradley and Streethay, England
@virginmedia Lichfield area having problems. I’ve gone from 600mbps this morning to less than a meg. According to online no know issues. Connect app and your online diagnostic tool doesn’t support Hub4 so can even test that way. Done a rest of hub. Nothing. Help!
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Stephen
(@StephenKFrost1) reported
from
Eastwood, England
@virginmedia work done on our internet network has left us with weak security at the same time this was happening I had a new update on my Apple iPhone. Not ver happy with situation.
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Tuesdy Burgin
(@TuesdyB) reported
from
Ilkeston, England
@virginmedia Is the service down in the DE7 area? Everything looks like its working but we have no internet connection.
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Michael Wallage
(@Chops_Wallage) reported
from
Ripley, England
@virginmedia customer care should be renamed ‘customer don’t give a ****’ How long waiting to speak to someone...??? #rubbish #crapservice
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Katy Oliver
(@k28ykaty) reported
from
Sandiacre, England
@virginmedia Except if your me.. I’ve continually been supplied with a poor excuse for broadband.. I was promised a booster for my signal yet weeks later I’ve still not received it.. your not keeping up your side of this contract.. will not renew my contract when this is over!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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jsan1972
(@jsan1972) reported
@virginmedia We have had nothing but trouble with our Wi-Fi and was thinking of leaving you whilst in contract as you are not providing the service we are paying for. Maybe the Hub 5 with Wi-Fi 6 can help. Please advise how we request this. #annoyed
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Tim Bichara
(@TimBichara) reported
@virginmedia Surprisingly Vigin Media HAVE NOT fixed the problem when they said they would. Still no internet 10 days into the issue.
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tony spraggs #staysafe 💙
(@tonyspraggs) reported
@virginmedia Many thanks CW, I was a little concerned about the fact that nobody seemed to know about the fix, coupled with the difficulty as a mobile only customer, getting any support about email at all.
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UniversalNerd
(@universalnerd) reported
@virginmedia hi. I can’t seem to login to my virgin mobile account. It won’t accept my email / phone number to reset password even though they are correct. I keep getting ‘oops, that wasn’t quite right’
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Atypical Poliomyelitis (Myalgic Encephalomyelitis)
(@MECFSisCFSnotME) reported
@RunninOnEmptee @virginmedia They are useless. My dad has been with Virgin and now with Sky. Ive been with TalkTalk and Plusnet myself. Plusnet are the best imo for service.
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Jacob Haynes
(@jacobthebus) reported
@virginmedia Can you help please? Been on your home Wi-Fi/broadband since early September and the wireless connection through the house has been non-stop dreadful. I'm a student with a lot of work from home and I often have to resort to using my mobile hotspot.
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Digilocker Design
(@digilocker) reported
@virginmedia can you tell me more about the outage in HX3 please? 4 days now I've had 0.5mb upload and its supposedly been fixed?
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Nii Deep Podcast
(@niideeppod) reported
Why does Virgin Media always **** up? Man i wish Hyperoptic wasnt for Flats only. I am back home now to deal with this ****
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Vic Knight
(@VicKnight3) reported
@virginmedia S81 9re ..still no mobile network after being down all morning. When will this be fixed, please?
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Bello
(@Queen__Bello) reported
@niideeppod Virgin Media is the ******* worst. So unreliable. Always cutting out every two seconds! I can’t wait to get rid of mine