Virgin Media Outage Report in Stenson Fields, Derbyshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stenson Fields, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stenson Fields and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Stenson Fields, Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Ilkeston, Derby, Coalville, Ashby de la Zouch and Burton upon Trent.
| City | Problem Type | Report Time |
|---|---|---|
 Ilkeston |
Wi-fi | |
| Ilkeston |
Internet | |
| Ilkeston |
Internet | |
| Derby |
Internet | |
| Ilkeston |
Internet | |
| Ilkeston |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Stenson Fields, England
Latest outage, problems and issue reports in Stenson Fields and nearby locations:
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Bhavna 🙋🏽♀️
(@MissBeBop) reported
from
Eastwood, England
When @virginmedia wifi is working it’s bloody amazing, when you need to raise an issue with them it’s the most frustrating experience ever. Today I have had 2 people hang up mid call, 3 bots, 2 people on chat and still in the same place. No ******* wifi!!!!
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Bhavna 🙋🏽♀️
(@MissBeBop) reported
from
Eastwood, England
@virginmedia Yes and no. My internet isn’t working all the time and continuously cuts out, this is on a wired connection. I have done the self help, also done the reset when I call through. Have done the pin prick reset and changed hub settings. Still nothing. Have previously been told I need
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Gerry White SEO geek
(@dergal) reported
from
Ashby-de-la-Zouch, England
@virginmedia helping out my 74 year old mother, when she resigned with you at Christmas, you also promised to send out a new V6 box, it never arrived, I chased this up and then you sent an older TiVo box. I spoke to the guy and he told me they're the same !?
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tia carter🥑
(@_teecarts) reported
from
Eastwood, England
virgin media is down in my area so looks like i can’t work👏🏼
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Luketh
(@Luketh13ttv) reported
from
Heanor and Loscoe, England
Has anyone else been having issues with @virginmedia today? My Internet has been constantly cutting off #virginmediadown
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Michael Wallage
(@Chops_Wallage) reported
from
Ripley, England
@virginmedia customer care should be renamed ‘customer don’t give a ****’ How long waiting to speak to someone...??? #rubbish #crapservice
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Derbydog
(@derbydog1976) reported
from
Stenson Fields, England
@virginmedia @virginhelp is there a problem with the internet as mine has just dropped off
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Stuart miller-kirkpatrick
(@mufcsmk) reported
from
Measham, England
@virginmedia please stop ringing me, il never come back #BYEBYEBYE
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Deborah Marshall 💙
(@deb_the_dj) reported
from
Sandiacre, England
@virginmedia It drops out for a few minutes, then restarts, there is nothing I can see on your service page that helps with that. I'll try the factory reset, its the only thing I haven't tried.
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Dane
(@Forest_Dane) reported
from
Beeston, England
@marc1box @leonagraham @virginmedia Those lights say it's the Internet. I'm lucky here, been with Virgin since it was diamond cable and NTL and only 128kb/s. Probably only had a few days down in all that time and one of this was a failed router. Not cheap though
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whatsitallabout!!
(@horseracingmama) reported
from
Burton upon Trent, England
@virginmedia can’t wait till they read the feedback on the email survey they asked me to do they scored a massive 0 from me and no I would not recommend them and will never go back to them either!!
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adrian dilks
(@ilsonnut43) reported
from
Ilkeston, England
@virginmedia why is my wifi so poor when I pay for the top bracket of broadband,my router is always cutting out ,really really fed up with it ?
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RIGGO
(@rigg0o) reported
from
Eastwood, England
Class when you wanna cancel @virginmedia and the gobshite operater cant get it in her thick skull and barraging you with other shite deals to then put the phone down. Times must be hard for mr branson, please liquidate.
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Mark Smith
(@e2mrk_mark) reported
from
Sandiacre, England
@virginmedia @virginmedia so not only have virgin hiked my bill to £49.00... I’ve had no phone line for 12 months.. it cost me over £4.00 on my mobile to phone them. How does that work Virgin? Appalling service.
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gerisays
(@activist84) reported
from
Beeston, England
When you’re on the phone to @virginmedia to sort a broadband issue get placed on “hold” while the customer advisor “speaks to a colleague” to be informed the offices are now closed! Absolutely appalling customer service!!! And still haven’t sorted the issue 🙄🙄🙄🙄
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Shaun Reeves
(@shaunreeves) reported
from
Fradley and Streethay, England
@virginmedia It appears to have been resolved. However it is rather alarming to hear members of our village had been told by your customer service team “the earliest fix would be 6th Jan 2021”.
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@AnnavsAnna1 @virginmedia The routers are terrible and not fit for purpose.
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Gerry White SEO geek
(@dergal) reported
from
Ashby-de-la-Zouch, England
@virginmedia I tried - I assume it doesn't work on a mobile!?
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Matt Clarke™️ 🎮🕹
(@TweetFlicker) reported
from
Ilkeston, England
@virginmedia I’m at work. Please call me. You’ll be able to get all my details from the complaint number I’ve given you.
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paul
(@64derby) reported
from
Duffield, England
@virginmedia just installed virgin broadband 350 today ! only getting 5 mbps in my study.. phoned customers services for a booster to be told none in stock and phone back in 2 weeks.. took me over an hour to speak to a person in India who couldn’t help
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Fiona Baker
(@Haffertee) reported
Hour 37 in the worst customer service saga in the history of customer service with the moron robots @virginmedia let’s see what today brings in this absolute **** show
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Liz Cannings
(@zil75) reported
@virginmedia I've just purchased the new @ElvisPresley film to find put you don't support subtitles for the those who have #hardofhearing £20 down and I can't hear it
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Stephen Gatfield-Holmes
(@sgatfieldholmes) reported
After 7 phone calls @virginmedia said that an engineer would be visiting yesterday to install our internet. The engineer would call us an hour before arrival & that someone would call us at the end of the day to make sure it all went ok…0/3 happened 😡 #FAIL #virginmedia #Joke
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A Lapse in Time among the Stars.
(@A_lapse_in_time) reported
@virginmedia when are you going to reply to my tweets. Your service is crap. You disconnected me now I am told 72 hours to get my services back after your error not mine. I want a phone call now.
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Wasim
(@W_A_S_1_M) reported
@virginmedia No Internet service for over 24h. Contacted customer service, got cut off twice & no attempt to call me back. After 3rd attempt I was informed it'll be fixed today.Still no service & you expect me to pay £53 for fibre broadband only. Accept my cancellation.❌
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Richard
(@RonnieTaff) reported
@virginmedia My internet and tv has gone down from 1800 until 10-1200 the following day, everyday since Wednesday I am@sick@of calling to get it resolved
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Bill
(@suntuenmun) reported
@virginmedia Morning. I have an appointment for your engineer to fix my landline on Monday, tomorrow. Pl. help me to cancel this appointment as the landline suddenly comes back. My a/c no. is 200273004 in SL1. Thx.
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David Owen
(@AhhYeahh_) reported
@virginmedia I'm having problems with my broadband, it has been frequently going down for almost a week and progressively getting worse. I've resetted, rebooted, checked wires, but all to no avail. Service status says it's all good?!
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Christian Zberowski
(@CZberowski) reported
@virginmedia Nothing has been advised at all... The problem is I haven't managed to speak to member of your team at all. I just want to speak to an actual human being. NOT an automated voice. This isn't helpful at all! It feels impossible to get any help from your customer service at all.
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Jessica 🖤
(@KristalKarma_) reported
@virginmedia Would be great if I could stream anything but my WiFi is so **** I can't. Got to love it