Virgin Media Outage Report in Stenson Fields, Derbyshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stenson Fields, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stenson Fields and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Stenson Fields, Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Swadlincote, Derby, Burton upon Trent, Ilkeston, Ripley and Coalville.
| City | Problem Type | Report Time |
|---|---|---|
 Swadlincote |
Internet | |
| Derby |
Internet | |
| Swadlincote |
Internet | |
| Derby |
Internet | |
| Derby |
Wi-fi | |
| Derby |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stenson Fields, England
Latest outage, problems and issue reports in Stenson Fields and nearby locations:
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Mark Crossley
(@mkcU2war) reported
from
Fradley and Streethay, England
@virginmedia you have been taking money out of my account, and after an hour + on the phone you are unable to tell me why. It’s looking like theft. Disgraceful service.
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Allison Briers
(@tizzy_woo) reported
from
Stapleford, England
@virginmedia That's the installations team, and they put me on hold again. Please give me an email address so I can put my notice in writing. It's pretty terrible that to cancel my contract I have to do a twitter conversation with you because I can't get through on the phone!
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ryan tobin
(@razzo1) reported
from
Eastwood, England
@virginmedia sort football out on redbutton #awful
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Jonathon Riall
(@jonnyriall) reported
from
Shepshed, England
@virginmedia No issues reported and yet again I can't access any on demand TV tonight.
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austen blakemore
(@austenblakemore) reported
from
Stapleford, England
@BBCWatchdog I’ve had nothing but problems with our Virgin Media wifi
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Billy Robson✊🏻💨
(@billyrobson) reported
from
Ashby-de-la-Zouch, England
@virginmedia have we got a problem in LE65 2PP
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Mark Crossley
(@mkcU2war) reported
from
Fradley and Streethay, England
@virginmedia been on the phone for over an hour then you’ve just cut me off. You have been taking payments from me and you cannot tell me what I’m paying for. It’s looking like theft. Disgraceful service.
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Emma-Louise ⚽️🔴⚪
(@emseditorial) reported
from
Sandiacre, England
Red button not working on @virginmedia, bloody typical. Can't wait to be rid tbh 🙄 #nffc
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Tim Moore
(@timmo1963) reported
from
Ashby-de-la-Zouch, England
@BBCWatchdog Is it me or is @virginmedia really poor with customer service!!
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austen blakemore
(@austenblakemore) reported
from
Stapleford, England
@virginmedia Without sounding rude I’ve lost interest in anyone from Virgin media helping me, I get absolutely no where every time :-(
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Ethan Clarke
(@stigzy) reported
from
Ilkeston, England
@VirginMediaCorp @mdw1989 We're also very sorry we didn't inform you a newer hub model was available years ago, & that you've been paying us for a really shit slow model. Corrected it for you @virginmedia 👍🏼. (They gave me £50 off my bill for the same thing Mike, don't let them get away without compo)
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Tim Moore
(@timmo1963) reported
from
Ashby-de-la-Zouch, England
@virginmedia a new low, even by your standards, 4th TiVo box in 18 months and this one managed 20 days before breaking down 👏👏👏
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Juebb
(@juliebuxtonberr) reported
from
Ilkeston, England
@virginmedia my red button for sky sports isn’t working please help ! #nffc
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Jonathon Riall
(@jonnyriall) reported
from
Shepshed, England
@virginmedia It doesn't feel like paying £50+ a month for no fancy services (basic TV and broadband) this is great customer service.
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Jonathon Riall
(@jonnyriall) reported
from
Shepshed, England
@virginmedia Thanks for the reply. On both occasions there's apparently been no issues, and none shown again this morning. It's more the fact that even though it happened twice in a week, and having waited on hold for 30min each time, I just get told to call back if it happens again.
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Charlie Bethel
(@charlie_bethel) reported
from
Beeston, England
@virginmedia Hi. Nobody has phoned or sent a text to my parents and there phone internet and tv is still not working. They have to keep topping up there mobile credit and nobody answers there calls
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Tim Moore
(@timmo1963) reported
from
Ashby-de-la-Zouch, England
@virginmedia poor, very poor, in fact absolutely useless
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Tim Moore
(@timmo1963) reported
from
Ashby-de-la-Zouch, England
@BBCWatchdog can you help me with @virginmedia please. 4 faulty boxes in 18 months, overcharged for the package I have, they never answer the phone 🤬🤯
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Charlie Bethel
(@charlie_bethel) reported
from
Beeston, England
@virginmedia Very very poor customer service
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Allison Briers
(@tizzy_woo) reported
from
Stapleford, England
@virginmedia No, the operator confirmed my only option was to cancel as he couldn't reduce the price, so I asked him to formally cancel my contract, he put me on hold and never came back! After 45 minutes I hung up. Thanks for replying btw 😊
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rob Neill
(@RobNeill_IT) reported
@virginmedia I’ve had outages before but never for this long. Are you able to give any more information than “I’m sure we’re working on it”? I’ve registered for text updates but haven’t had a text. It just feels like nothing is happening
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David Gould
(@dgzipit) reported
Mobile data still virtually dead in Guildford town centre e.g.GU1 4TE. Awful since @virginmedia tore customers away from @VodafoneGroup services to measurably incompetent @O2 Useless now for 4 months & O2 status checker has msg:upgrade work going on&back 8pm 22nd October. Nope!
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TAIMOOR KHAN
(@CRICKTKHAN) reported
@virginmedia I was leaving for abroad nd was at the airport when I had to travel in emergency. I called nd cancelled my services since it was on monthly rolling basis. I left nd when I came back last week I was shocked to find out that in all these 14 months @virginmedia has been taking money
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MaskedWhore
(@MaskedWhore) reported
@virginmedia continues to provide the WORST customer service EVER! Every agent I have spoken 2 REFUSES 2 pass me through to a manager! REFUSES to log a complaint! REFUSES to listen to previous calls! Take previous account notes (that I have no control over) as GOSPEL! DISGUSTING!
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TAIMOOR KHAN
(@CRICKTKHAN) reported
@virginmedia I called yesterday to get a refund for 14 months of money taken out of my account. I was told that they can offer me only 6 months refund. I refused to accept 6 months refund and I was told that a manager will call me back within 2 hours. I never received a call in the next 2 hrs
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Médah Hdn
(@cnoah21) reported
@virginmedia This was supposed to be fixed by 8 pm yesterday, then 12 noon today. If anything, it has gone worst as we have no TV now. Please, could you to tell us what us happening in ME20 6DE and when it will really be fixed.
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Dave Cameron
(@DavidCameron33) reported
@virginmedia No. Sick of repeating myself. Complaints have been raised, and not handled appropriately. I need to speak to someone not in an overseas call centre who can actually read and understand the full complaint.
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Olivia Petter
(@Oliviapetter1) reported
@virginmedia It doesn’t put me through to a person. And then eventually tells me to hang up and say goodbye
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Tim
(@Romseybloke) reported
@virginmedia I have to wait 5 days for it, and you have been charging me for a phone line for a couple of months now which I haven’t used, also why can I never talk to anyone in the uk?
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Eva Chukwu
(@Evachukwu_) reported
@O2 @GoodThingsFdn @virginmedia I need help activating my O2 account