Virgin Media Outage Report in Stenson Fields, Derbyshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stenson Fields, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stenson Fields and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 22: Problems at Virgin Media
Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (22%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Stenson Fields, Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Ilkeston, Derby, Burton upon Trent, Coalville and Swadlincote.
| City | Problem Type | Report Time |
|---|---|---|
 Ilkeston |
Wi-fi | |
| Derby |
Internet | |
| Derby |
Internet | |
| Ilkeston |
Total Blackout | |
| Ilkeston |
Wi-fi | |
| Ilkeston |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stenson Fields, England
Latest outage, problems and issue reports in Stenson Fields and nearby locations:
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Michael Wallage
(@Chops_Wallage) reported
from
Ripley, England
@virginmedia customer care should be renamed ‘customer don’t give a ****’ How long waiting to speak to someone...??? #rubbish #crapservice
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Shaun Reeves
(@shaunreeves) reported
from
Fradley and Streethay, England
@virginmedia It appears to have been resolved. However it is rather alarming to hear members of our village had been told by your customer service team “the earliest fix would be 6th Jan 2021”.
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Lee Smith
(@lee0510) reported
from
Ilkeston, England
@virginmedia I cannot contact you by phone, your site will not allow me to sign in as my email is not available, clearly it wasn’t deleted from previous account so I can not see internet status or report faults. My Wi-Fi is intermittent, not working as I type reply.
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Dane
(@Forest_Dane) reported
from
Beeston, England
@marc1box @leonagraham @virginmedia Those lights say it's the Internet. I'm lucky here, been with Virgin since it was diamond cable and NTL and only 128kb/s. Probably only had a few days down in all that time and one of this was a failed router. Not cheap though
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Mr T O'regan
(@Taidhgh) reported
from
Beeston, England
@virginmedia service in NG8 #Nottingham becoming an expensive joke. Now apparently likely to be intermittent until 3pm for 'improvements' but no notice given? Great service guys. #planning
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adrian dilks
(@ilsonnut43) reported
from
Ilkeston, England
@virginmedia why is my wifi so poor when I pay for the top bracket of broadband,my router is always cutting out ,really really fed up with it ?
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Mark Smith
(@e2mrk_mark) reported
from
Sandiacre, England
@virginmedia @virginmedia so not only have virgin hiked my bill to £49.00... I’ve had no phone line for 12 months.. it cost me over £4.00 on my mobile to phone them. How does that work Virgin? Appalling service.
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Stuart miller-kirkpatrick
(@mufcsmk) reported
from
Measham, England
@virginmedia please stop ringing me, il never come back #BYEBYEBYE
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Gareth Smith
(@gaz_smith123) reported
from
Ilkeston, England
@virginmedia have you got problems in area 30? My connection keeps dropping out!
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Gerry White SEO geek
(@dergal) reported
from
Ashby-de-la-Zouch, England
@virginmedia I tried - I assume it doesn't work on a mobile!?
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Chris Myers
(@chrismyers66) reported
from
Coalville, England
@virginmedia how can I contact you to cancel my service
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gerisays
(@activist84) reported
from
Beeston, England
When you’re on the phone to @virginmedia to sort a broadband issue get placed on “hold” while the customer advisor “speaks to a colleague” to be informed the offices are now closed! Absolutely appalling customer service!!! And still haven’t sorted the issue 🙄🙄🙄🙄
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Deborah Marshall 💙
(@deb_the_dj) reported
from
Sandiacre, England
@virginmedia It drops out for a few minutes, then restarts, there is nothing I can see on your service page that helps with that. I'll try the factory reset, its the only thing I haven't tried.
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Matt Clarke™️ 🎮🕹
(@TweetFlicker) reported
from
Ilkeston, England
@virginmedia I’m at work. Please call me. You’ll be able to get all my details from the complaint number I’ve given you.
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RIGGO
(@rigg0o) reported
from
Eastwood, England
Class when you wanna cancel @virginmedia and the gobshite operater cant get it in her thick skull and barraging you with other shite deals to then put the phone down. Times must be hard for mr branson, please liquidate.
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paul
(@64derby) reported
from
Duffield, England
@virginmedia just installed virgin broadband 350 today ! only getting 5 mbps in my study.. phoned customers services for a booster to be told none in stock and phone back in 2 weeks.. took me over an hour to speak to a person in India who couldn’t help
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tia carter🥑
(@_teecarts) reported
from
Eastwood, England
virgin media is down in my area so looks like i can’t work👏🏼
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Shaun Reeves
(@shaunreeves) reported
from
Fradley and Streethay, England
@virginmedia Lichfield area having problems. I’ve gone from 600mbps this morning to less than a meg. According to online no know issues. Connect app and your online diagnostic tool doesn’t support Hub4 so can even test that way. Done a rest of hub. Nothing. Help!
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whatsitallabout!!
(@horseracingmama) reported
from
Burton upon Trent, England
@virginmedia can’t wait till they read the feedback on the email survey they asked me to do they scored a massive 0 from me and no I would not recommend them and will never go back to them either!!
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Gerry White SEO geek
(@dergal) reported
from
Ashby-de-la-Zouch, England
@virginmedia helping out my 74 year old mother, when she resigned with you at Christmas, you also promised to send out a new V6 box, it never arrived, I chased this up and then you sent an older TiVo box. I spoke to the guy and he told me they're the same !?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Philly
(@Philly51715399) reported
@AliJWato @virginmedia Same! Got through on the phone eventually for the guy to hang up on me! They have no care for anyone, i literally wished i never went with Virgin Media in the 1st place 😡
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Mat Greener
(@matt_greener) reported
@virginmedia just rec'd your letter advising me of £50 pm increase to my contract. Your help line & number advised to contact just hang up saying too busy to help ! We may after 20+ years of partnership be going our separate ways if we can't discuss
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Paul Damien 👯♂️🌈(He/Him/It)
(@paul_damien) reported
I've raised a concern with @Ofcom over the renewal prices and contract prices from @virginmedia Why a new customer can pay 1/3 the cost of my renewal is beyond me! - It also costs me more if I cancel services. And its not like swapping between BT Openreach provers when swapping.
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Alex Micu
(@axelk) reported
20 min waiting on the phone with @virginmedia to cancel. shall I just cancel my direct debit and get it done?
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Bernard Lockwood
(@BernardLockwoo2) reported
@virginmedia I've tried ringing up to cancel my TV subscription was on the line yesterday for 45 minutes , then the line went dead any help would be greatly appreciated, cheers
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Paul Damien 👯♂️🌈(He/Him/It)
(@paul_damien) reported
@virginmedia I've complained to @ofcom - a complaint to you guys would do nothing.. It took writing to your Chief Exec to get you to sort out my name and personal details that you got wrong.
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Caroline P
(@PolleyC88) reported
@virginmedia Hi there. I rang up this morning and was told someone in a technical role would call back. I've got no issues in area showing using that link, but others have shared ones they have found online themselves. Someone else was told they are updating 5g in the area. However, I can't
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Noon Estate Agents and More.
(@noonestateagent) reported
@Virgin @virginmedia I thought I needed to pay my bill. Turn out virginmedia outage business customers! My business is in the cloud. Come on get it on #OutageUpdate #virginmediadown #virginiabeach
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Belly
(@bobbell05609703) reported
@virginmedia hi, made an appointment for a visit from one of your engineers to sort tv box issue. I have a booking reference no. but nothing showing on my account page.
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Matt Johnson
(@mattj_uk) reported
@virginmedia 6pm, but basically a whole day with doubtless many houses with people trying to work from home, this isn't great. Particularly after two months of SNR issues.