Virgin Media Outage Report in Fradley and Streethay, Staffordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Fradley and Streethay, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Fradley and Streethay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Fradley and Streethay, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Burton upon Trent, Walsall, Swadlincote, Nuneaton, Tamworth, Rugeley, Lichfield, Sutton Coldfield and West Bromwich.
| City | Problem Type | Report Time |
|---|---|---|
 Burton upon Trent |
Internet | |
| Walsall |
Internet | |
| Swadlincote |
Total Blackout | |
| Nuneaton |
Internet | |
| Tamworth |
Wi-fi | |
| Burton upon Trent |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Fradley and Streethay, England
Latest outage, problems and issue reports in Fradley and Streethay and nearby locations:
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Anthony Bates
(@antbates1991) reported
from
Burton upon Trent, England
@virginmedia It's for Virgin Media. Everytime I ring up to try and change something no one over the phone can ever find my account and because of this no one can help me. I want to cancel my package because the offer I'm on expires next month and the services are not worth £84.
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𝕠𝕠𝕗𝕥𝕓𝕓𝕫 🦊
(@ooftbbz) reported
from
West Bromwich, England
@virginmedia It’s back up now thanks, was down for about 2 hours 🥰
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David Rathband
(@YidBarmy) reported
from
Burntwood, England
Virgin Media customer service is non existent. 6 times today I’ve called to make changes to my package. I’ve waited on average 50 minutes each time only to be cut off each time. You can add to your package on line but you can’t remove anything. Just wait till normality returns...
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john giles
(@GiLESzzzzz) reported
from
Walsall Wood, England
@virginmedia I also have been trying do do live chat but that doesn't work either
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Saqib👨🏽🦯
(@Saq5000) reported
from
West Bromwich, England
@virginmedia Usually I would swipe down with one finger and it would tell me that I’m on the delete option and I just tap delete to erase the program
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Wie-Men Ho
(@WieMenHo) reported
from
Lichfield, England
Shocking telephone service @virginmedia - want to reduce my TV package. Don’t want movies or BT sports any more. Can’t tell me what package I would move on to. Whether I lose any other channels or even if I lose HD channels.
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Amara Pickerill
(@amarapickerill) reported
from
Walton upon Trent, England
@virginmedia please tell me how to contact your complaints department as I have an ongoing issue with your mobile department that’s been raised over the last 12 months and no one can help me! #poorcustomerservice #virginmobile #complaint #help
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Saqib👨🏽🦯
(@Saq5000) reported
from
West Bromwich, England
@virginmedia OK thanks for that and the screen has gone away after I clicked on the sea terms link but I still have the problem of not being able to swipe to delete on individual programs within a folder as this was possible before the update
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matthew aucote
(@matthewaucote) reported
from
Lichfield, England
@virginmedia Broadband been down all morning in Lichfiled area any idea of issue or timescale
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Stuart Windle
(@stuwin1) reported
from
Stenson Fields, England
@virginmedia When I phoned the contact centre they said they knew there was an issue and it would be sorted in 24hrs. A quick google shows this isnt just me its a common trend
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Anthony Bates
(@antbates1991) reported
from
Burton upon Trent, England
New tactics from Virgin Media, ring up to cancel, they say they can't find your account and then put the phone down. 🖕🖕
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Mark Northall
(@Mark_Northall) reported
from
Tamworth District, England
@virginmedia I finally had a response now waiting for a techie to get back to me - I still don’t think I should gave to pay for a service I’m not receiving (High speed internet)
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Simon Banks 🦁
(@sjbanks47) reported
from
Brownhills, England
@virginmedia once again your online service status tells me there are no known issues in our area. I call to report I still have the intermittent fault I have had for over a week and told there is a fault in the area which may not be fixed until 12th March.
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Barry Williams
(@BarryWi32733397) reported
from
Hixon, England
@staffsbrewery @unicom @openreach I walked away from BT Infinity in my Hixon village as soon as Virgin Media was available the Service from BT was not good to say the least and i safe money with VM compared to my monthly charges from BT and Sky
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j7b7
(@Jeanybabesb) reported
from
Walsall Wood, England
Have been with @ThreeUK since 2005...15 years and the service has just got worse...time to switch! What you got @EE @virginmedia @O2
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Simon Banks 🦁
(@sjbanks47) reported
from
Tamworth District, England
@virginmedia your online service status says there are no known issues in my area. However when I called just with a broadband issue I was told there is a fault in our area. If your website was up to date I would not have needed to call and queue for 30 mins.
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George Kafetzis
(@Georgekafetzis) reported
from
Cheslyn Hay, England
@VirginMedia the worst customer service known to mankind. I do not know how they say in business.
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Wie-Men Ho
(@WieMenHo) reported
from
Lichfield, England
Not surprised re @virginmedia especially on the TV side - my issues remain unresolved following my attempts to reduce my tv package without being given the assurances or certainty of what channels would actually be removed and what would remain!
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Saqib👨🏽🦯
(@Saq5000) reported
from
West Bromwich, England
@virginmedia thanks for looking into this in great detail and I only wish that I could go back to the previous version which was fully accessible and user-friendly unlike this version of the app. They shouldn't of updated the app because it wasn't broken in the first place.
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Wie-Men Ho
(@WieMenHo) reported
from
Lichfield, England
@virginmedia Again, why is it so complicated. Designed to frustrate the customer and so they stick with the more expensive package. Your team member could not understand my basic request, which is very concerning. Listen back to the call. Play it to @ofcom they have my consent to listen to it
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Colin Reynolds
(@EvilBarty) reported
@virginmedia 2 days now i have been having "Connection Lost" issues from the game Eve Online and from what i have read it is an issue on virgin medias end i would like to know when to expect this to be fixed as im not happy about the fact i cant play a game that is pay monthly
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Naman Purewal
(@namanpurewal) reported
@virginmedia This young lady put a note on my file and told me she would pass me over to customer care so that they can resolve this . Another young lady answered the call and firstly wanted to know what I was calling about , I told her to read the notes that her colleague made who had just
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David Baffoe
(@LordBofA) reported
@virginmedia A shockingly poor level of service and I am livid! You really need to retrain these agents or get a new team with more manners!
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Naman Purewal
(@namanpurewal) reported
@virginmedia Firstly please one Mr Tom Mockridge email bounced back maybe you can send the correct email address or get someone from his office to either call me or send me an email unless you would like the world to know about service you provide ? Let me know
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Dan Roberts
(@Dan264) reported
@virginmedia I was, that’s not the issue though! I gave plenty of notice and paid a month. The person didn’t put the cancellation through correctly and I only realised today when I got another bill through. If an employee of Virgin makes a mistake why should I have to pay for it?
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Dan Lee 🏴
(@DanLeePadgett) reported
@virginmedia @HannahB4LiviMP Sorry to butt in on this but what kind of timeframe is that? Thats a whole day of doing nothing in the off chance of someone contacting them? Thats rediculous and making me reconsider my years of service from Virgin.
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Rich
(@IAmRich1988) reported
@virginmedia I just wanna cancel. Got passed between 4 people an still couldn't cancel!
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Kelly Swallow
(@patchworkchairs) reported
@virginmedia I've just received an email 10 mins ago. So obviously, they sent the email when I chased you on it. So, saying 'an email has gone out' really is a little dishonest. Just an apology for not getting in touch would be better, followed by a real attempt to resolve the issue.
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Campbell Wilson
(@Campbel05590543) reported
@virginmedia Thank you for replying us back, we understand you are unhappy about the service you experienced, and we apologise for the inconvenience caused to you. We wish we could call you, as we are from digital process unfortunately we do not have option to call.
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RiSecurity
(@security_ri) reported
@virginmedia Broadband. I have followed steps to turn it off etc and still no better. More down than up. When will this be resolved? I only got this installed a couple of weeks ago