Virgin Media Outage Report in Fradley and Streethay, Staffordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Fradley and Streethay, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Fradley and Streethay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 16: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Fradley and Streethay, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Walsall, Nuneaton, Burntwood, West Bromwich, Norton Canes, Tamworth, Burton upon Trent, Lichfield, Sutton Coldfield, Swadlincote, Wednesbury and Rugeley.
| City | Problem Type | Report Time |
|---|---|---|
 Walsall |
Internet | |
| Walsall |
TV | |
| Nuneaton |
Internet | |
| Burntwood |
||
| Nuneaton |
Internet | |
| Walsall |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Fradley and Streethay, England
Latest outage, problems and issue reports in Fradley and Streethay and nearby locations:
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Steve Penn
(@pennwba) reported
from
West Bromwich, England
@virginmedia I had a call today from a man pretending to be from & trying to sell VM service. He got increasingly rude & aggressive when I said not interested. I'm sure he wasn't from Virgin Media but if you'd like the number he called from I will happily send it to you.
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Ronnie Harris
(@redron1975) reported
from
Walsall Wood, England
@virginmedia so what crap excuse u got today for us in the ws10 area? Internet down again. Honestly if you were a guard dog nothing would be safe. Even less reliable than the weather forecast.
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Curtis Thomas
(@curtis_thomas97) reported
from
Nuneaton, England
@virginmedia 2 weeks because of your incompetence and you act like it's not your problem. My partner works from home so explain to me how she will do that because you have failed to provide me the service on the agreed date?
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Ronnie Harris
(@redron1975) reported
from
Walsall Wood, England
@virginmedia Right then fools. How many times do I need to contact you to tell you how bad our internet is? I am so fed up with this service and wouldn't recommend you to my worst enemy. I cant wait to get service from someone reliable. Clowns
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Sharon Whitchurch 🇺🇦
(@S_Whitchurch) reported
from
Burntwood, England
@virginmedia I assume as you know there is a problem in my area and we have no TV services or wi-fi that we will automatically be compensated? Many of us are still working from home and this is a massive problem for us!!! #badcustomerservice
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li.iam🏳️🌈👬♥️
(@Liammanning2u) reported
from
Swadlincote, England
@virginmedia can someone help me
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LVWLVS
(@lvwlvs) reported
from
Cheslyn Hay, England
@virginmedia That was the first thing I tried but nothing happened. It’s only when I power off at the wall, wait a minute then power on that it changes. Right now it’s working fine but this has been a recurring problem this week.
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Daz (Oaky) Holdcroft
(@dazholdcroft1) reported
from
West Bromwich, England
@virginmedia Well if it’s so far taken 5 years I’d say it’s never going to happen surly
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Sharon Whitchurch 🇺🇦
(@S_Whitchurch) reported
from
Burntwood, England
First World problems. Internet dropping. Or should I say, @virginmedia broadband. Its awful, drops completely three / four times a week. Sometimes several times a day for a few seconds. Can't wait until I can give notice!
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Scott badham
(@scbadham) reported
from
West Bromwich, England
@virginmedia Engineer visit happened last week and I was told I need a new cable fitting outside my property when I have said this to your fault Steen I have tried charging me £25 and now they are just sending out an engineer to look for problems yet again
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Simon Oram 💙
(@TheRealSiOram77) reported
from
Fazeley, England
@virginmedia No broadband or TV at the moment. Been poor for a few days. Website just says you're aware of the issue. Can't get through by phone and tried to sign up for updates but keeps failing. WiFi needed for work. Any suggestions?
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claire smith
(@clairado77) reported
from
West Bromwich, England
@vmbusiness internet is down but have wifi? Business name C D Morris & Sons ltd, 97 Kent road, Wednesbury, Ws10 0sy
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Paul M Crowley
(@crowley1959) reported
from
West Bromwich, England
@virginmedia The link you sent me only covers complaints about your services not account payable or refunds. I feel someone needs training. Awful service, I am going to this in the hands of a debt collection agency.
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Steve Penn
(@pennwba) reported
from
West Bromwich, England
@virginmedia Thank you. Never for one minute did I think he was from Virgin Media. He ended up after 7 minutes saying he'd cut off my Internet for 21 days. Thought I'd let you know as he's using your name
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li.iam🏳️🌈👬♥️
(@Liammanning2u) reported
from
Swadlincote, England
@virginmedia @taylur41 Does @LutzSchueler know how bad your customer service is
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LVWLVS
(@lvwlvs) reported
from
Cheslyn Hay, England
@virginmedia Everything is running fine then my devices can’t connect. It takes me switching the router off at the wall and on again for the connection to reestablish itself. First world problems but it’s a pain when I’m working upstairs and the router is downstairs. And it should just work!
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Jackalyn Hardy 💙
(@JackalynHardy) reported
from
Tamworth District, England
@virginmedia waited for 25mins to get through to discuss changing my contract gave all my details put on hold and then cut off, despite having my number and mobile they haven't even tried to call me back great customer service
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Scott badham
(@scbadham) reported
from
West Bromwich, England
@virginmedia So why do you just feel that this next appointment is going to be a waste of time because I already know what the issue is and he’s I’m gonna have to rebook another appointment for someone else to come out and sort the issue out
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claire smith
(@clairado77) reported
from
West Bromwich, England
@vmbusiness our internet is down but we have wifi? No sky catchup. What’s going on?
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Kev Maslin
(@kevmaslin) reported
from
West Bromwich, England
@virginmedia your treatment of us over a Lasting Power of Attorney issue has been appalling. Your people have actually SHREDDED a document costing hundreds of pounds despite us being told it had been returned. CISAS has been invoked and your CEO will be told . @MoneyTelegraph
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ranjan Mallya
(@RanjanMallya) reported
This is just awful service and there is absolutely no one taking ownership of the problem. This is beyond ridiculous service rendered to a customer of your since 8 years. @virginmedia #Virginmedia
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Paula Royden
(@PaulaRoyden) reported
@virginmedia It was not working during office hours my husband could not do his work he had to spend petrol money to go to somewhere that had internet access so what am I paying for??
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pand
(@pand237) reported
@virginmedia It is not giving a feedback. I get a range of different paths to resolution. Have tried them all. Several times.
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Adam Samson
(@adamsamson) reported
@virginmedia Hi, my Hub 3 seems to be totally broken. No internet, non responsive to hard reset, does not assign IP when plugged in via Ethernet. Have appointment scheduled for Saturday but wondered if possible to send replacement sooner since it isn’t a connection issue.
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Ranjan Mallya
(@RanjanMallya) reported
Could you please let me know how to get in touch with the installations team because your customer services team has put me again on the tune even after repeated requests. This is ridiculous. @virginmedia
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Elizabeth Doleman
(@bettydol01) reported
@virginmedia @O2 Your company is a joke. You don’t want everyone to be connected as you can’t organise your company to install your services! I have been waiting since August.. customer service dept is useless!
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Jason Howard
(@jasonhoward1977) reported
@virginmedia This has been going on for nearly two months. You keep telling us he hasn't provided proof of move to an address that Virgin does not and cannot service. We have emailed it 4 TIMES!! We have tried to call and can't speak to anyone as my 78yr old dad has forgotten his password
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Simon
(@AF_SI20) reported
@virginmedia Nope, it says no issues affecting services in our area
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Seann
(@Seannyy_) reported
The great Virgin Media wifi going down once again telling you worst provider going
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Malcolm Sillick
(@Malcolm_Sillick) reported
@SingleMumDiary @virginmedia Just read this. You are not alone. My in-laws, both in 90s have had no phone for about 3 weeks. Engineer booked for today - didn't turn up and still no working phone,working for very long standing customers who need a home phone. Awful from Virgin Media!!