Virgin Media Outage Report in Fradley and Streethay, Staffordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Fradley and Streethay, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Fradley and Streethay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 20: Problems at Virgin Media
Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Fradley and Streethay, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Walsall, Wednesbury, Burntwood, West Bromwich, Tamworth, Lichfield, Cannock, Nuneaton, Burton upon Trent, Sutton Coldfield and Swadlincote.
| City | Problem Type | Report Time |
|---|---|---|
 Walsall |
Internet | |
| Walsall |
Internet | |
| Walsall |
Internet | |
| Wednesbury |
Internet | |
| Burntwood |
Internet | |
| Burntwood |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Fradley and Streethay, England
Latest outage, problems and issue reports in Fradley and Streethay and nearby locations:
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Saqib
(@Saq5000) reported
from
West Bromwich, England
@virginmedia Could you also tell me why I cannot stream recorded programs when I’m away from home as I am required to be on the same Wi-Fi network which kind of defeats the object
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Si Hodgkiss-Rogers
(@SpykDaBarstud) reported
from
Rugeley, England
@ryanricardo76 @virginmedia Having problems on and off with mine again. It works for three months... problems for six, etc. Can’t even steam a movie on one device atm. Call for support. Same thing every time. Always say there’s no issue. Must be our devices. Think, at £50 a month... time to change.
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ooom
(@MidWorldMo) reported
from
West Bromwich, England
@SammyDamage Virgin media are an expensive shit show of a service I just want a 'strong and stable' WiFi signal in my bedroom. (See what I did there 😝)
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Craig Whitehouse
(@Patchwork_Boy) reported
from
West Bromwich, England
@virginmedia Hi, my internet is down. The connection (arrows) symbol is flashing and have been since about 3am. Tried restarting router, didn't fix it. Advice, please.
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mo4g
(@mo4g_777) reported
from
West Bromwich, England
@virginmedia ffs once again your stupid phone line isn’t working - B42
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Glenn Arnold
(@MrBlitzed) reported
from
Rugeley, England
@virginmedia So now I can't get into my account YET AGAIN to pay my bill. I changed my password but now I'm told I only have a secondary account and can't access billing. I went through all this crap last year and had a nightmare with your woeful call centre. Had enough now.
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Lacie_Adams
(@Lacie_Adams1) reported
from
Walsall Wood, England
@PatchworkBoyPW @virginmedia They wont have a clue. I had issues for about 6 months and I was constantly trying to sort it out. Engineers are great but the "customer service" team are based in India and have no customer service skills 🤙
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Amrit Pahal
(@AmritPahal) reported
from
Walsall Wood, England
@virginmedia absolutely pathetic service, trying to run a business that relies on taking cards payments,I switched to you for the secureness of the line over fibre, since I’ve switched I’ve had more down time than standard internet! Callled up told nothing can be done until 9am!!
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THEBLACKSTRAT
(@theblackstrat) reported
from
West Bromwich, England
@virginmedia Why do you have to continually restart the phone to get rid of the red icon on The phone app icon even when you’ve deleted the voicemail It seems this is a major problem with you I would appreciate you resolving it all as otherwise the phone is not fit for purpose
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Mark Crossley
(@mkcU2war) reported
from
Fradley and Streethay, England
@virginmedia been on the phone for over an hour then you’ve just cut me off. You have been taking payments from me and you cannot tell me what I’m paying for. It’s looking like theft. Disgraceful service.
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Lacie_Adams
(@Lacie_Adams1) reported
from
Walsall Wood, England
@virginmedia internet down again, youd think I'd be used to this by now 🤣 always an excuse and never get anything back for the lack of usage. I'm barely in the house using it so dread to think how many times it goes down when I'm not in potentially using it 🤙
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mo4g
(@mo4g_777) reported
from
West Bromwich, England
@virginmedia sick to death of constant issues with your phone line perry barr - i nighthawk leave and go to bt
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Mark Crossley
(@mkcU2war) reported
from
Fradley and Streethay, England
@virginmedia you have been taking money out of my account, and after an hour + on the phone you are unable to tell me why. It’s looking like theft. Disgraceful service.
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Roger James
(@rogj82) reported
from
West Bromwich, England
@virginmedia 2/2- just when my wife answered the phone and your employee told her to f**k off when she politely declined any new deals or offers! Absolutely digusting, glad to be leaving and fair to say if that is how you treat customers of 11 years in total we will never be back
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Steve Goodman
(@stevegoodman) reported
from
Nuneaton, England
@andrew_kemp Yeah, I wouldn't mind it as a permanent bridge to Azure. I'm on Virgin Media though and had problems doing that in the past, though
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Steve Goodman
(@stevegoodman) reported
from
Nuneaton, England
@andrew_kemp @bt_uk @virginmedia To be fair to VM I get excellent service round here. No FTTP available from BT though - I think the best I get is a paltry 16Mb/s. However the customer service.. not so good.
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mo4g
(@mo4g_777) reported
from
West Bromwich, England
@virginmedia once again your stupid phone line has stopped - do you not have water proof cabinets or some thing always a prob in bad weathe
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Steve Goodman
(@stevegoodman) reported
from
Nuneaton, England
@WebAsh @virginmedia You never know they might offer you the new customer discount if you stay for another year... Yes they've wasted my time too
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Roger James
(@rogj82) reported
from
West Bromwich, England
@virginmedia 1/2 - I have never know such a disgusting company!! Having answered a call last week from this number 0345 454 1098 (your retentions), where your employee rudely cut me off when I said I could’nt talk at the time, hounded every day since with calls, right up until...
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Steve Goodman
(@stevegoodman) reported
from
Nuneaton, England
@WebAsh @virginmedia This is exactly the crap I had to go through. It's a stupid dance designed to extract more money from people. It's crazy you need to phone and ask for the price offered on the website, they say no, you cancel, then a few days later they offer it..
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Steve Sullivan
(@Steve63190212) reported
@virginmedia What’s the point when I can’t use the internet to get online you ***! @virginmedia you are suppose to provide this and a customer service too but do neither 💩💩💩
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Kev Granelli
(@KevGranelli) reported
@virginmedia No faults listed anywhere in are we have a technician out tomorrow the 4th one in 2 weeks to see if they can help and see what the problem is but see how it goes.
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Andleigh
(@andleigh78) reported
@virginmedia hi again, this issue has still not been resolved despite your multiple promises of my account being credited for all of the overpayments I have made, another £27 was taken from my account yesterday...
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Gillian_Mabbitt
(@DrMintheNorth) reported
Trying to cancel @virginmedia contract - why is it so difficult? Two requests over a month and almost two hours in their whats app chat and I don’t feel any further forwards. Feel like there’s a special *ignore* button for leavers. Still. Makes me feel more validated for leaving.
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chris phillips
(@chrisp691) reported
@virginmedia so didn't get back to me about my mother's tv problems and talking to a call handler #welldonevirgin
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Michael
(@MICKLE_M) reported
Anyone else having serious issues with virgin media over the last few days ?
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Dean
(@Dean92793) reported
@virginmedia I will hold out till tomorrow morning in case the tv issue gives the broadband. If there's no luck I'll contact them tomorrow thank you :)
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Tony Potamus
(@Taiko_Potamus) reported
@virginmedia Yeah, no update since talking to somebody this mornin about maybe fixed by Jan 5th. Then he started mumbling about automatic compensation...I don't want compo. I'm like I'd just like to be kept in the loop but nothing is being updated and I'm still without Internet. Help please
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Mikie
(@mikiejboy69) reported
@virginmedia Hello Virgin currently experiencing the same issues (yet again) can you check again for a fault and again when there it’s likely to be fixed!
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Kieron Franks🎸☘️🕉
(@kieronjfranks) reported
@virginmedia Complete and utter loss of broadband. Doesn’t help when I’m working at home. It’s been happening almost daily since the beginning of December.