Virgin Media outages and service status in Burton upon Trent, England

Problems in the last 24 hours in Burton upon Trent, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Burton upon Trent, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Burton upon Trent, England

The most recent Virgin Media outage reports came from the following cities: Tamworth, Burntwood, Lichfield, Derby, Burton upon Trent, and Swadlincote.

City	Problem Type	Report Time
Tamworth	Internet	9 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Burton upon Trent, England

Latest outage, problems and issue reports in Burton upon Trent and nearby locations:

• 
  Wie-Men Ho (@WieMenHo) reported 20 seconds ago from Lichfield, England

  @virginmedia Again, why is it so complicated. Designed to frustrate the customer and so they stick with the more expensive package. Your team member could not understand my basic request, which is very concerning. Listen back to the call. Play it to @ofcom they have my consent to listen to it

• 
  li.iam🏳️‍🌈👬♥️ (@Liammanning2u) reported 1 minute ago from Swadlincote, England

  @virginmedia @taylur41 Does @LutzSchueler know how bad your customer service is

• 
  Andy Picken (@andyvic7) reported 2 minutes ago from Walton upon Trent, England

  @drummerwhitey @virginmedia Not sure if you’ve done this Steve but when I had issues and no joy I slated them on here every 10 minutes, they finally pulled me into a private chat room and I got things sorted

• 
  Paul Moore (@Paul_Reviews) reported 8 minutes ago from Burntwood, England

  @ScottMcGready @SCwithGin @virginmedia @NCSC @troyhunt @PWTooStrong Because "secure" requires a context which neither the OP nor yourself have given. 99% of my passwords are 12 chars, A-Z, a-z, 0-9. They're not being broken in my lifetime... so to claim 10 is sufficient to justify leaving is daft.

• 
  Anthony Bates (@antbates1991) reported 13 minutes ago from Burton upon Trent, England

  @virginmedia It's for Virgin Media. Everytime I ring up to try and change something no one over the phone can ever find my account and because of this no one can help me. I want to cancel my package because the offer I'm on expires next month and the services are not worth £84.

• 
  Paul Moore (@Paul_Reviews) reported 31 minutes ago from Burntwood, England

  @ScottMcGready @SCwithGin @virginmedia @NCSC @troyhunt @PWTooStrong No, bash both :) As I said, it's a poor policy by comparison but I'd rather advise the user on how to choose a secure 10 character password than waste time preaching security to a social media staffer :)

• 
  Clare Watson-Spence (@Watto_Clare) reported 31 minutes ago from Coalville, England

  Can anyone help with 20 data dongles for a school I’ve worked closely with. The free WiFi/data would allow these families to access on line learning for lock down. Would be a loan until they return to school! Please try and help! Thank you xx @virginmedia @tescomobile @O2

• 
  Tim Moore (@timmo1963) reported 32 minutes ago from Ashby-de-la-Zouch, England

  Well @virginmedia my TiVo box is stuck in starting up mode (2 hours) and needs a technician, not available until Tuesday. Piss poor service and your telephone manner leaves a lot to be desired. Waiting for you to get in touch 🤬

• 
  Ron Yau (@ryau3) reported 32 minutes ago from Repton, England

  @virginmedia Done that for the tv service and it cannot find a fault. Just ran the broadband to check service. Need to wait 10min.

• 
  gary 'uk' bond (@bond_gary) reported 32 minutes ago from Hilton, England

  @RockandRollSue @virginmedia I got rid my contract with virgin due to a bad reception, it took three months... each time I contacted them to cancel( when I could get through) they said it was all sorted, but they hadn’t done a thing, in the end I agreed to going pay as you go and just never used it again.

• 
  Leanne Biggs (@leannebiggs14) reported 42 minutes ago from Burton upon Trent, England

  @virginmedia I wanted to change my mobile phone number over as I’ve recently taken out a new sim only contract along with the TV package however I’m thinking of cancelling it all as the customer service was disgraceful and makes be wonder how I would be spoken to if I ever have to ring again

• 
  Michael Sarjeant (@sarjeantm01) reported 43 minutes ago from Burton upon Trent, England

  @toik1961 @virginmedia I think there was something all our Internet dropped out now our #alexa network is not working #internetoutage

• 
  Gemma Brayne (@Gemgwar) reported 45 minutes ago from Armitage with Handsacre, England

  @virginmedia really not impressed with your service. No idea what is going on and when I’m actually getting my broadband. Your team just keep lying to me and it’s frustrating!!

• 
  Mark Crossley (@mkcU2war) reported 47 minutes ago from Fradley and Streethay, England

  @virginmedia you have been taking money out of my account, and after an hour + on the phone you are unable to tell me why. It’s looking like theft. Disgraceful service.

• 
  Gamepopper (@gamepopper) reported 47 minutes ago from Lichfield, England

  I forgot that Virgin Media were future proofing their network in my area. Watching Wolfwalkers to pass the time...

• 
  Kim Etheridge (@ketheridge71) reported 49 minutes ago from Lichfield, England

  @virginmedia No TV or BB following #powercut at WS14. Do you have a fix time as status update on website all Green!

• 
  Paul Moore (@Paul_Reviews) reported 49 minutes ago from Burntwood, England

  @kinoshitajona @ScottMcGready @SCwithGin @virginmedia @NCSC @troyhunt @PWTooStrong Agreed, neither are secure and should never be used... however it's certainly possible to make an unbreakable MD5 password.

• 
  Neil else (@Neilelse1974) reported 52 minutes ago from Chellaston, England

  @virginmedia That does not answer the question I spoke to your representative, ‘what is the best price for loyalty you can offer me for the bigger bundle ‘ can you please help me on this. Thanks

• 
  Ron Yau (@ryau3) reported 54 minutes ago from Repton, England

  @virginmedia I have a hub 3.0 and showing white light. No change to the light with the issue.

• 
  Wie-Men Ho (@WieMenHo) reported 59 minutes ago from Lichfield, England

  Shocking telephone service @virginmedia - want to reduce my TV package. Don’t want movies or BT sports any more. Can’t tell me what package I would move on to. Whether I lose any other channels or even if I lose HD channels.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  LordCornelius (@LordCornelius2) reported 3 minutes ago

  Anyone else's laptop struggling recently in the heat? The situation isn't helped by @virginmedia broadband being down longer and more often than Angela Rayner's knickers.

• 
  Michael Davies (@snaggygecko) reported 4 minutes ago

  @virginmedia can not believe that a agent wanted to factory reset the router when a customer calls up with an issue he I have a errors on bbc and slow speeds , even though I work for virgin media . Absolute nightmare need to get a engineer out to resolve the issue

• 
  JON MAHER (@EFCJM) reported 8 minutes ago

  @virginmedia Why am I getting intermittent signal for over a week in my area L37 call up and get cut off no call back app says check back in 20 hours check day after you reset the check disgusting service allright taking £74 a month off me tho #disconnecting

• 
  Callum 🪷 (@__Callum28) reported 8 minutes ago

  I cant wait for the day Virgin Media goes under so i no longer have to deal with their **** ******* internet 👍

• 
  Dr Prakash Nayak (@SRIPRAKASH76) reported 10 minutes ago

  @virginmedia If you want to buy something VM people will try to sell you something they want to sell. Is this called customer support?

• 
  Elon Gandi Mushk (@Forza_Pakistan) reported 13 minutes ago

  @Simon_Whale @virginmedia I don't like how they think they can push retarded indians onto residential customers these ******* Indians don't know the elbow from their ******* then they expected to resolve our issues when they don't even speak the language clearly @virginmedia is a laughing stock

• 
  Barry Bowerbank (@BazzaB1971) reported 13 minutes ago

  @virginmedia absolute bunch of amateurs, second time in 2 weeks my broadband and TV go down, trying to get an engineer visit is nothing but a ballache. I should just cancel and see you in court.

• 
  Seph (@sephiroth17181) reported 14 minutes ago

  sick to death of @virginmedia and their ****** service and customer service... i pay £56 a month for internet and for the past 3 weeks it has become so intermittent i wouldnt even call it a connection, and they refuse to do anything about it "reboot router" STILL DONT WORK!!

• 
  Cory (@coryoconnor96) reported 14 minutes ago

  New customer at @virginmedia for the broadband just had it delivered connected and plugged into wall and woah never have I been able to connect to the internet so quickly Thanks all

• 
  Gary Mullen (@mullengary92) reported 17 minutes ago

  @Simon_Whale @virginmedia I had a huge bill and never paid it Not heard back from them