Virgin Media Outage Report in Burton upon Trent, Staffordshire, England
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The latest reports from users having issues in Burton upon Trent come from postal codes DE14 and DE15.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Burton upon Trent, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Burton upon Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Burton upon Trent, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Tamworth, Derby, Burton upon Trent, Lichfield, Coalville, Swadlincote and Burntwood.
| City | Problem Type | Report Time |
|---|---|---|
 Tamworth |
TV | |
| Tamworth |
Phone | |
| Derby |
Wi-fi | |
| Derby |
Internet | |
| Derby |
Wi-fi | |
| Derby |
TV |
Community Discussion
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Virgin Media Issues Reports Near Burton upon Trent, England
Latest outage, problems and issue reports in Burton upon Trent and nearby locations:
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Stuart miller-kirkpatrick
(@mufcsmk) reported
from
Measham, England
@virginmedia please stop ringing me, il never come back #BYEBYEBYE
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Sharon Whitchurch 🇺🇦
(@S_Whitchurch) reported
from
Burntwood, England
First World problems. Internet dropping. Or should I say, @virginmedia broadband. Its awful, drops completely three / four times a week. Sometimes several times a day for a few seconds. Can't wait until I can give notice!
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Derbydog
(@derbydog1976) reported
from
Stenson Fields, England
@virginmedia @virginhelp is there a problem with the internet as mine has just dropped off
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Gerry White SEO geek
(@dergal) reported
from
Ashby-de-la-Zouch, England
@virginmedia helping out my 74 year old mother, when she resigned with you at Christmas, you also promised to send out a new V6 box, it never arrived, I chased this up and then you sent an older TiVo box. I spoke to the guy and he told me they're the same !?
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Gerry White SEO geek
(@dergal) reported
from
Ashby-de-la-Zouch, England
@virginmedia I tried - I assume it doesn't work on a mobile!?
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Stuart Clarke
(@Clarkey198) reported
from
Hilton, England
@virginmedia the level of customer service is appalling been with you only 1 day and wished I had stayed with O2
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Andy Picken
(@andyvic7) reported
from
Walton upon Trent, England
@drummerwhitey @virginmedia Not sure if you’ve done this Steve but when I had issues and no joy I slated them on here every 10 minutes, they finally pulled me into a private chat room and I got things sorted
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Alex Tipler
(@alextiplerfilm) reported
from
Coalville, England
@virginmedia You don't have internet access yet you are on twitter? Can you not get someone to ring me. I am stuck on hold, 16 minutes now, waiting to resolve your issue!
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Alex Tipler
(@alextiplerfilm) reported
from
Coalville, England
@virginmedia Hi I cannot log in to my Virgin Media go account nor change my password. Please help me as I need this urgently!
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James Dawes
(@dawesje) reported
from
Burton upon Trent, England
@virginmedia just like to say what a load of rubbish your service is! And I’m not even with you
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Sharon Whitchurch 🇺🇦
(@S_Whitchurch) reported
from
Burntwood, England
@virginmedia I assume as you know there is a problem in my area and we have no TV services or wi-fi that we will automatically be compensated? Many of us are still working from home and this is a massive problem for us!!! #badcustomerservice
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Shaun Reeves
(@shaunreeves) reported
from
Fradley and Streethay, England
@virginmedia It appears to have been resolved. However it is rather alarming to hear members of our village had been told by your customer service team “the earliest fix would be 6th Jan 2021”.
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Neil else
(@Neilelse1974) reported
from
Chellaston, England
@virginmedia I need to book an engineer visit, meant to work from home but can’t due to your broadband. Have tried everything advised but nothing .. 1.35mb download please help !
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Gamepopper
(@gamepopper) reported
from
Lichfield, England
I forgot that Virgin Media were future proofing their network in my area. Watching Wolfwalkers to pass the time...
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Kim Etheridge
(@ketheridge71) reported
from
Lichfield, England
@virginmedia No TV or BB following #powercut at WS14. Do you have a fix time as status update on website all Green!
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Chris Myers
(@chrismyers66) reported
from
Coalville, England
@virginmedia So I'm furloughed I couldn't pay all my bill last month oh dont worry Mr Myers we will let you pay on the 22nd when you get paid 1215 you cut me off what a crap company you are as soon as I can I'm off
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Shaun Reeves
(@shaunreeves) reported
from
Fradley and Streethay, England
@virginmedia Lichfield area having problems. I’ve gone from 600mbps this morning to less than a meg. According to online no know issues. Connect app and your online diagnostic tool doesn’t support Hub4 so can even test that way. Done a rest of hub. Nothing. Help!
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whatsitallabout!!
(@horseracingmama) reported
from
Burton upon Trent, England
@virginmedia can’t wait till they read the feedback on the email survey they asked me to do they scored a massive 0 from me and no I would not recommend them and will never go back to them either!!
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Chris Myers
(@chrismyers66) reported
from
Coalville, England
@virginmedia how can I contact you to cancel my service
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Ritz
(@RitzNarshi) reported
from
Lichfield, England
Watching @virginmedia engineers install cabling to a property opposite. Residents moved in yesterday. They’re not in, nor is their neighbour. Didn’t stop the engineers lifting the neighbour’s lawn to drill and feed through cabling. Terrible.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Anita Chaudhuri
(@anitachaudhuri) reported
@virginmedia @MichaelaCoel Oof, all the feels on learning my broadband, down since Saturday 8am, has a fix ETA of Monday June 14th.
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Gordon Baillie
(@GordonBaillie14) reported
@virginmedia Tried all the instructions including the reset etc. I don't appear to be getting the performance from the Hub that I'm paying for. There are intermittent periods where the signal drops.
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FF⚽️
(@FifaFent) reported
Should’ve done this a long time ago, but finally time to switch to @virginmedia. Don’t know how I’ve put up with @SkyHelpTeam’s crap for this long. Literally it’s rare I get a normal connection with no lag, yet I’m paying for the ‘best’ speeds. You big frauds @SkyHelpTeam
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Peter Shaw®
(@petershaw1984) reported
@jwaddington2802 @virginmedia I agree with the broadband issues, my internet went down to pretty much 15mb after giving my notice. They called me back with a great offer and the broadband speeds increased to my mximum for the area. #interesting
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Tim Roll-Pickering
(@timrollpickerin) reported
@O2 Was able to connect to O2 in McDonald's yesterday. It's the Virgin Media set-up on the tube that is the problem and it is terrible at explaining why.
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Anita Chaudhuri
(@anitachaudhuri) reported
@virginmedia Honestly this is unbelievable. After three days with no broadband service, and zero communication from you, now being told my NW3 broadband estimated fix is June 14th? What compensation are you going to pay for the extra 4G data I now have to purchase?
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Cameron McDougal-Brownhill
(@CamMcDB) reported
@virginmedia Already checked and there aren’t any issues in the area, it’s been almost a daily occurrence for the last month or so and my last interaction with support was “you shouldn’t get this issue again”
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windoggydog
(@viteboywin) reported
Im paying for a service that im not ****ing receiving. Why is it so difficult? @virginmedia If i knew i would have so much trouble accessing help then i wouldnt of chose ur service in the first place. I will strongly advise anybody against usin virgin mobile
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Dougie Poole-Reid
(@dcr_1999) reported
@virginmedia The service status page is now showing that there's a problem, but that has only recently changed. Again it was working perfectly fine before the engineers turned up and started working in the cabinet on the street.
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Kirstie Gordon
(@kirstiegordon97) reported
@virginmedia Finally sorted. It would be much easier if you had an online service to do a contract termination. Unsure why it needs me to speak to 5 people and answer multiple repeated security questions