Virgin Media Outage Report in Burton upon Trent, Staffordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Burton upon Trent, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Burton upon Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Burton upon Trent, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Burntwood, Swadlincote, Tamworth, Derby, Lichfield and Burton upon Trent.
| City | Problem Type | Report Time |
|---|---|---|
 Burntwood |
Wi-fi | |
| Swadlincote |
Total Blackout | |
| Burntwood |
Wi-fi | |
| Swadlincote |
Internet | |
| Tamworth |
TV | |
| Derby |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near Burton upon Trent, England
Latest outage, problems and issue reports in Burton upon Trent and nearby locations:
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James Dawes
(@dawesje) reported
from
Burton upon Trent, England
@virginmedia just like to say what a load of rubbish your service is! And I’m not even with you
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matthew aucote
(@matthewaucote) reported
from
Lichfield, England
@virginmedia Broadband been down all morning in Lichfiled area any idea of issue or timescale
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Chris Seddon
(@_Chris_Seddon_) reported
from
Melbourne, England
Looks like someone pulled out the wrong plug at Virgin Media HQ. Even their website is down!
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Stuart Clarke
(@Clarkey198) reported
from
Hilton, England
@virginmedia the level of customer service is appalling been with you only 1 day and wished I had stayed with O2
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Chris Myers
(@chrismyers66) reported
from
Coalville, England
@virginmedia how can I contact you to cancel my service
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Clare Watson-Spence
(@Watto_Clare) reported
from
Coalville, England
Can anyone help with 20 data dongles for a school I’ve worked closely with. The free WiFi/data would allow these families to access on line learning for lock down. Would be a loan until they return to school! Please try and help! Thank you xx @virginmedia @tescomobile @O2
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Ritz
(@RitzNarshi) reported
from
Lichfield, England
Watching @virginmedia engineers install cabling to a property opposite. Residents moved in yesterday. They’re not in, nor is their neighbour. Didn’t stop the engineers lifting the neighbour’s lawn to drill and feed through cabling. Terrible.
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David Rathband
(@YidBarmy) reported
from
Burntwood, England
Virgin Media customer service is non existent. 6 times today I’ve called to make changes to my package. I’ve waited on average 50 minutes each time only to be cut off each time. You can add to your package on line but you can’t remove anything. Just wait till normality returns...
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Philip John 🇪🇺
(@something_phil) reported
from
Lichfield, England
There are going to be *weeks* of follow up at @virginmedia about how the hell they allowed their own status page to be tied to their infrastructure. Pretty useless if your status page goes down when you do.
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Caitlin Parker🧜🏼♀️🧜🏼♀️
(@caitlinaimeep) reported
from
Lichfield, England
It’s like @virginmedia are trying to get people to upgrade their broadband during lockdown otherwise they’re gonna give you shit service 🧐🧐🧐
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Kim Etheridge
(@ketheridge71) reported
from
Lichfield, England
@virginmedia No TV or BB following #powercut at WS14. Do you have a fix time as status update on website all Green!
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Stuart Windle
(@stuwin1) reported
from
Stenson Fields, England
@virginmedia When I phoned the contact centre they said they knew there was an issue and it would be sorted in 24hrs. A quick google shows this isnt just me its a common trend
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Chris Myers
(@chrismyers66) reported
from
Coalville, England
@virginmedia So I'm furloughed I couldn't pay all my bill last month oh dont worry Mr Myers we will let you pay on the 22nd when you get paid 1215 you cut me off what a crap company you are as soon as I can I'm off
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Neil Johnson
(@neilmjohnson72) reported
from
Ashby-de-la-Zouch, England
@virginmedia You need to sort your customer service out, it is absolutely disgraceful. Your technical team are ignorant and hang calls up without situation. You are getting dumped!
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iTz Me Yo 🌐
(@topper1973) reported
from
Coalville, England
@mjordo78 @virginmedia Motivated as the full-time ones! I get very few problems, but if I did I'd be on the phone making sure I got a discount!
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Andy Picken
(@andyvic7) reported
from
Walton upon Trent, England
@drummerwhitey @virginmedia Not sure if you’ve done this Steve but when I had issues and no joy I slated them on here every 10 minutes, they finally pulled me into a private chat room and I got things sorted
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jamie ford
(@superjayslim) reported
from
Coalville, England
@ash_tunstall @virginmedia Sky working fine. Streaming shit loads!
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Anthony Bates
(@antbates1991) reported
from
Burton upon Trent, England
@virginmedia It's for Virgin Media. Everytime I ring up to try and change something no one over the phone can ever find my account and because of this no one can help me. I want to cancel my package because the offer I'm on expires next month and the services are not worth £84.
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Neil else
(@Neilelse1974) reported
from
Chellaston, England
@virginmedia I need to book an engineer visit, meant to work from home but can’t due to your broadband. Have tried everything advised but nothing .. 1.35mb download please help !
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Shaun Reeves
(@shaunreeves) reported
from
Fradley and Streethay, England
@virginmedia Lichfield area having problems. I’ve gone from 600mbps this morning to less than a meg. According to online no know issues. Connect app and your online diagnostic tool doesn’t support Hub4 so can even test that way. Done a rest of hub. Nothing. Help!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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siobhan_eilis
(@EilisSiobhan) reported
@virginmedia I have had issues with the return of my previous equipment and want to get it sorted ASAP please!
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CeCeMediaTeach19
(@CeeCeeG2) reported
@B__Rani @virginmedia Exactly! The service is so poor... My WiFi always playing up... Can't wait for my contract to end!
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Gemma 🗡🐾
(@gemstar2991) reported
for **** sake @virginmedia why ******** am i paying 44 ******* quid a month for a internet service i cant even use to stream a bloody song on youtube !!!!!
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Alison Barton-Simmons
(@absbobbins) reported
@virginmedia Can’t use o2 on PC or on any mobiles. On mobiles if we switch to data we can. On PC it says ‘this site can’t be reached’ and on mobile we get a link to a screen that doesn’t open. But with data no problem.
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Seán McGovern
(@seanmacsamhrain) reported
@RoscommDan @dylansmith_97_ No worries. At least it’s on BT Sport 1 this time. When BT decide to put it on PPV you have to be a Sky TV, Virgin Media, or BT Tv customer to get the PPV legally which is bollox.
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Tataru
(@Tataru21) reported
YO @virginmedia MAYBE FIX UR FU*KING INTERNET
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Christopher Freeman
(@23stfrancis) reported
@virginmedia Constant signal dropping in and out it’s ridiculous, not sure I’m getting the service that I pay for
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West
(@Westleafer) reported
@virginmedia Yes. I just want area manager or something to just ring up and say what’s going on. Everytime I ring I just get put through to someone from the Philippines or India who hasn’t got a clue what’s going on. How can there be an outage in the area since February?
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Jamie Yates
(@jy_6yates) reported
@virginmedia Cheers Ramon for the call that finally resolved my issue that shouldn’t have taken 3 and a half weeks. Much appreciated
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Nemo Francis
(@polkadotnemo) reported
@virginmedia We didn't manage to speak to a manager directly - the representative told us that we would be emailed confirmation. (we've given up expecting phonecalls back from anyone - we've been promised managers, resolution team members representatives - but never a callback)