Virgin Media Outage Report in Burton upon Trent, Staffordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Burton upon Trent come from postal codes DE14.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Burton upon Trent, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Burton upon Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 15: Problems at Virgin Media
Virgin Media is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (17%)
-
Total Blackout (14%)
-
TV (7%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Burton upon Trent, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Swadlincote, Burntwood, Derby, Burton upon Trent, Coalville, Tamworth and Lichfield.
| City | Problem Type | Report Time |
|---|---|---|
 Swadlincote |
Total Blackout | |
| Burntwood |
TV | |
| Derby |
Internet | |
| Derby |
Total Blackout | |
| Derby |
Internet | |
| Derby |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Burton upon Trent, England
Latest outage, problems and issue reports in Burton upon Trent and nearby locations:
-
haasty kawa
(@haasty_kawa) reported
from
Derby, England
@virginmedia I'm not at all satisfied. Since last night until now, my internet has been down. When I attempted to contact customer service, it flatly refused. I attempted to access the page, but it is still blocking me. I am self-employed. The region DE248ET is shown here. Fix it asap
-
haasty kawa
(@haasty_kawa) reported
from
Derby, England
@virginmedia I’m not happy at all. My internet has been down since last night till now . I have tried to call customer service and it would straight decline it . I tried going on the website but still it won’t let me . As I work from home . Here is the area DE248ET
-
Michael Sarjeant
(@sarjeantm01) reported
from
Burton upon Trent, England
@toik1961 @virginmedia I think there was something all our Internet dropped out now our #alexa network is not working #internetoutage
-
Rebecca Ward
(@HistoricCatLady) reported
from
Mackworth, England
@virginmedia what’s going on? I can’t even get onto your website for the service tracker using my phone data! I could really use an update here so that I can actually work!
-
Michael Sarjeant
(@sarjeantm01) reported
from
Burton upon Trent, England
@virginmedia Yes it must have shorted itself overnight @virginmedia can I please cancel the engineer?
-
Michael Sarjeant
(@sarjeantm01) reported
from
Burton upon Trent, England
@virginmedia We have an engineer booked for Monday but I don't believe this is really acceptable with the amount of money we pay each month we should be able to expect a service which works, I understand there will be issues but over 3 hours later nothing?
-
Michael Sarjeant
(@sarjeantm01) reported
from
Burton upon Trent, England
When you have a smart house and your @virginmedia #Wifi goes down so nothing is working 😳 now the kids are moaning at no tablets, @PlayStation or @xboxuk there is only so many times I can reboot the hub...... #internetdown
-
Andy Oram
(@Andyoram25) reported
from
Ashby-de-la-Zouch, England
Trying to watch #LIVWOL but pic quality on ITV4 is awful. Tried ITV X app & not any better. The Virgin Media ITV X app isn't working. This is poor but not unexpected from ITV who just cannot do digital stuff.
-
julie marlow
(@iamthemummy) reported
from
Ibstock, England
@virginmedia @virginhelp Refund me 6 weeks line rental for a start ... issue adapters to all house holds on the land line system before you change to hub, so customers are not left unable to make or receive calls.
-
Alexandra Johnson
(@ASJPhotography) reported
from
Coalville, England
@virginmedia One of your tech engineers confirmed the problem in our local area and following a conversation with customer service they kept trying to get me to create multiple networks for speed. This wasn’t the problem, the problem was amplifiers in the local area!!
-
Alexandra Johnson
(@ASJPhotography) reported
from
Coalville, England
@virginmedia have to be the MOST unhelpful when it comes to customer service. I’ve been going round and round and round for an issue your technical engineer has already highlighted!!!!
-
National Forest E-Bike Holidays
(@Ebike_holidays) reported
from
Ashby-de-la-Zouch, England
@virginmedia Everyone is very apologetic but that doesn’t help give a vulnerable old lady the peace of mind that her son is available at the other end of the phone, should something happen.
-
National Forest E-Bike Holidays
(@Ebike_holidays) reported
from
Ashby-de-la-Zouch, England
@virginmedia It’s even more stressful as we can’t tell her when you will resolve the problem. Extremely poor service.
-
National Forest E-Bike Holidays
(@Ebike_holidays) reported
from
Ashby-de-la-Zouch, England
@virginmedia We followed instructions to switch phones to fibre optic. Can dial out but can’t get calls. It’s really upset my mother in law as she is vulnerable and we are her emergency support. Our mobile signal is very poor at home, so she is frightened she can’t contact us.
-
li.iam🏳️🌈👬♥️
(@Liammanning2u) reported
from
Swadlincote, England
@virginmedia @taylur41 Does @LutzSchueler know how bad your customer service is
-
li.iam🏳️🌈👬♥️
(@Liammanning2u) reported
from
Swadlincote, England
@virginmedia can someone help me
-
Sharon Whitchurch 🇺🇦
(@S_Whitchurch) reported
from
Burntwood, England
@virginmedia I assume as you know there is a problem in my area and we have no TV services or wi-fi that we will automatically be compensated? Many of us are still working from home and this is a massive problem for us!!! #badcustomerservice
-
Alex Tipler
(@alextiplerfilm) reported
from
Coalville, England
@virginmedia You don't have internet access yet you are on twitter? Can you not get someone to ring me. I am stuck on hold, 16 minutes now, waiting to resolve your issue!
-
Alex Tipler
(@alextiplerfilm) reported
from
Coalville, England
@virginmedia Hi I cannot log in to my Virgin Media go account nor change my password. Please help me as I need this urgently!
-
Sharon Whitchurch 🇺🇦
(@S_Whitchurch) reported
from
Burntwood, England
First World problems. Internet dropping. Or should I say, @virginmedia broadband. Its awful, drops completely three / four times a week. Sometimes several times a day for a few seconds. Can't wait until I can give notice!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Donna Rae
(@DonnaXRae) reported
@virginmedia for the 3rd time in a row my new contract extension has been applied wrongly to our account. Despite speaking to your advisor and being assured it would be fixed! Your customer journey is shockingly bad, try to self serve and it’s failed 🤬
-
Ann West
(@AnnWest84) reported
@virginmedia Yes, the same as the app - estimated fix is tomorrow?! I wfh so that's going cause me a huge problem
-
Stephanie Briggs
(@stefbriggs_1) reported
@virginmedia My elderly mother's monthly bill. Price has gone up so much. She has Internet, basic TV channels & phone line and her monthly bill is nearly £90. She is really considering cancelling her TV service.
-
Pete Collins
(@PeteCollins0000) reported
@virginmedia you must have without a shadow of doubt the worst customer service ever. I challenge anyone to prove me wrong. Takes forever to get through then the operator doesn’t listen to anything you say or can’t understand you. Come back sky all is forgiven
-
Wayne Herzberg
(@Blue_tattoo) reported
@virginmedia ... Tonight isn't a problem but Monday morning IS... My Partner works from home and Needs the Gigabyte internet to fullfil her Job!!! We've already had an engineer out 3 days ago...
-
steve
(@brox77) reported
@virginmedia why the hell did I decide to sign up to this **** broadband provider it’s bloody ridiculous poor service and no way to access decent support 🤬
-
NiKA TORi
(@nikamusik) reported
@virginmedia Broadband Down for 8 days, due to the area outage, fix time keeps moving. Shocking customer service. Next steps, please, guys?
-
Ed Tarleton
(@edtarleton) reported
@MartinezPanedaE @virginmedia Oh that’s not good! It aligns with reported Virgin Media IT outages, Downdetector is indicating recurring system problems. It sounds like their IT ticketing system is overwhelmed! Hopefully you can switch providers.
-
Mark Edwards
(@Mark_Edwards73) reported
@MartinezPanedaE @virginmedia Snap same issue
-
Emilio Martínez-Pañeda
(@MartinezPanedaE) reported
Very disappointed w/ @virginmedia. They suddenly increase my bill and when I try to access my account they say that the password is not correct (it is). I ask for the pass to be reset but the reset email never arrives. I call and they say IT will fix it in 48, it has been a week!