Virgin Media

Virgin Media Outage Report in Burton upon Trent, Staffordshire, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Burton upon Trent come from postal codes DE14.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Burton upon Trent, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Burton upon Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Burton upon Trent, Staffordshire, England 01/15/2025 10:40

January 15: Problems at Virgin Media

Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (15%)

    Total Blackout (15%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Burton upon Trent, Staffordshire, England

The most recent Virgin Media outage reports came from the following cities: Tamworth, Derby, Lichfield, Burton upon Trent, Coalville and Swadlincote.

Loading map, please wait...
City Problem Type Report Time
United KingdomTamworth Internet
United KingdomTamworth Internet
United KingdomTamworth Internet
United KingdomTamworth Internet
United KingdomTamworth Wi-fi
United KingdomDerby Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Burton upon Trent, England

Latest outage, problems and issue reports in Burton upon Trent and nearby locations:

  • billyrobson Billy Robson✊🏻💨 (@billyrobson) reported from Ashby-de-la-Zouch, England

    @virginmedia have we got a problem in LE65 2PP

  • timmo1963 Tim Moore (@timmo1963) reported from Ashby-de-la-Zouch, England

    @virginmedia a new low, even by your standards, 4th TiVo box in 18 months and this one managed 20 days before breaking down 👏👏👏

  • satyanimi satyan panchal (@satyanimi) reported from Coalville, England

    @virginmedia I will try once more otherwise yet another complaint Customer care will determine future business and future recommendations is something that seems to get ignored by Virgin.

  • timmo1963 Tim Moore (@timmo1963) reported from Ashby-de-la-Zouch, England

    @MickHarkin8 @virginmedia Not true, £99 for my colleague at work, been a customer for over 10 years.

  • satyanimi satyan panchal (@satyanimi) reported from Coalville, England

    @virginmedia It's so difficult speaking to customer care as they do not listen to your needs. I will need to cancel or downngrade to a price I can afford. Can't be hard can it. I am out of my 11 month contract and go anywhere if I don't get a reasonable offer to stay

  • timmo1963 Tim Moore (@timmo1963) reported from Ashby-de-la-Zouch, England

    Hi @virginmedia just tried to take up the £99 ultimate oomph bundle only to be quoted £140!! Can’t log in when I try to purchase online help needed please 🤔

  • Neilelse1974 Neil else (@Neilelse1974) reported from Chellaston, England

    @virginmedia That does not answer the question I spoke to your representative, ‘what is the best price for loyalty you can offer me for the bigger bundle ‘ can you please help me on this. Thanks

  • SummerfieldGabe Gabe (@SummerfieldGabe) reported from Lichfield, England

    omg @virginmedia has the WORST customer service 😭🔫

  • 5tu1987 Stuart Hurcombe (@5tu1987) reported from Armitage with Handsacre, England

    @Gemgwar @virginmedia Basically.. nobody knows what the process is! Told we had to wait in ALL DAY yesterday for nobody to come (when we apparently now it’s only a package being delivered) STILL! nobody is clear if it’s a package being delivered or an engineer. Shocking service for what we are paying!

  • timmo1963 Tim Moore (@timmo1963) reported from Ashby-de-la-Zouch, England

    @virginmedia Hi, thanks for the reply. I am an existing customer and I spoke to Glen on 150 earlier today. Still struggling to log on but just need my Virgin area code now and can’t find it.

  • mkcU2war Mark Crossley (@mkcU2war) reported from Fradley and Streethay, England

    @virginmedia you have been taking money out of my account, and after an hour + on the phone you are unable to tell me why. It’s looking like theft. Disgraceful service.

  • timmo1963 Tim Moore (@timmo1963) reported from Ashby-de-la-Zouch, England

    @virginmedia poor, very poor, in fact absolutely useless

  • harrietmayx harrietparkdavies (@harrietmayx) reported from Lichfield, England

    @virginmedia reset my virgin router and now won’t turn back on.. help please

  • 5tu1987 Stuart Hurcombe (@5tu1987) reported from Armitage with Handsacre, England

    @virginmedia You mean the number we have used that have fed us countless information that is untrue/impossible to achieve to try and ‘keep us happy’. Also love the identical response to the previous tweet.. Nice template! Hopefully speak to someone in the week who maybe WANTS to help us

  • timmo1963 Tim Moore (@timmo1963) reported from Ashby-de-la-Zouch, England

    @BBCWatchdog Is it me or is @virginmedia really poor with customer service!!

  • SketchXZ SketchXZ (@SketchXZ) reported from Burntwood, England

    Sorry stream was cut short @virginmedia decided it was gna go down 🖕 #twitch #internetproblems

  • bond_gary gary 'uk' bond (@bond_gary) reported from Hilton, England

    @RockandRollSue @virginmedia I got rid my contract with virgin due to a bad reception, it took three months... each time I contacted them to cancel( when I could get through) they said it was all sorted, but they hadn’t done a thing, in the end I agreed to going pay as you go and just never used it again.

  • timmo1963 Tim Moore (@timmo1963) reported from Ashby-de-la-Zouch, England

    @BBCWatchdog can you help me with @virginmedia please. 4 faulty boxes in 18 months, overcharged for the package I have, they never answer the phone 🤬🤯

  • Gemgwar Gemma Brayne (@Gemgwar) reported from Armitage with Handsacre, England

    @virginmedia really not impressed with your service. No idea what is going on and when I’m actually getting my broadband. Your team just keep lying to me and it’s frustrating!!

  • mkcU2war Mark Crossley (@mkcU2war) reported from Fradley and Streethay, England

    @virginmedia been on the phone for over an hour then you’ve just cut me off. You have been taking payments from me and you cannot tell me what I’m paying for. It’s looking like theft. Disgraceful service.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • craigleewaldrum Craig Waldrum (@craigleewaldrum) reported

    @virginmedia Always ****** anyway so whats new useless pile of ****

  • AmandaM37592518 Amanda Massey (@AmandaM37592518) reported

    @virginmedia terrible service I needed have an important zoom meeting tonight I can’t now, £75 a month and when you really need it !

  • AllanGPaterson 🐟 🇪🇺🇺🇦Allan Paterson, @RebootGB #FBResist (@AllanGPaterson) reported

    @garygilligan @virginmedia Been on the news they are (again) having issues.

  • Warcraftthor Warcraftthor (@Warcraftthor) reported

    @virginmedia I can't belive I pay for this ****.

  • Poi81493134Poi Poi (@Poi81493134Poi) reported

    @virginmedia Shock horror yet they put my internet price up! Utter ****

  • Chrisballingall Chris Ballingall 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺🏳️‍🌈🏳️‍⚧️🐟 (@Chrisballingall) reported

    @strutcakes @virginmedia I’ve had to use 5G all afternoon - and that’s O2 so has been patchy as it’s VM too. Very poor

  • TheAnimeJoker TheAnimeJoker (@TheAnimeJoker) reported

    @virginmedia Fix it man i wanna play online

  • springdog springy (@springdog) reported

    @virginmedia Absolutely rubbish service

  • Si_Matterport Si Horton (@Si_Matterport) reported

    @virginmedia shame your website is also down and your mobile signal is rubbish so no chance of checking anything

  • JON63K JNK (@JON63K) reported

    @virginmedia Down in leeds again , no streaming service ,quite simply pathetic . Should have stayed at sky. Will never recommend virgin to anyone.