Virgin Media Outage Report in Burton upon Trent, Staffordshire, England
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The latest reports from users having issues in Burton upon Trent come from postal codes DE15 and DE13.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Burton upon Trent, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Burton upon Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Burton upon Trent, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Uttoxeter, Burton upon Trent, Burntwood, Coalville, Derby, Tamworth, Swadlincote, Lichfield and Ashby de la Zouch.
| City | Problem Type | Report Time |
|---|---|---|
 Uttoxeter |
Wi-fi | |
| Burton upon Trent |
Wi-fi | |
| Burton upon Trent |
Wi-fi | |
| Burntwood |
Internet | |
| Coalville |
TV | |
| Derby |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Burton upon Trent, England
Latest outage, problems and issue reports in Burton upon Trent and nearby locations:
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Stuart miller-kirkpatrick
(@mufcsmk) reported
from
Measham, England
@virginmedia please stop ringing me, il never come back #BYEBYEBYE
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Sharon Whitchurch 🇺🇦
(@S_Whitchurch) reported
from
Burntwood, England
@virginmedia I assume as you know there is a problem in my area and we have no TV services or wi-fi that we will automatically be compensated? Many of us are still working from home and this is a massive problem for us!!! #badcustomerservice
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Gerry White SEO geek
(@dergal) reported
from
Ashby-de-la-Zouch, England
@virginmedia helping out my 74 year old mother, when she resigned with you at Christmas, you also promised to send out a new V6 box, it never arrived, I chased this up and then you sent an older TiVo box. I spoke to the guy and he told me they're the same !?
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Alexandra Johnson
(@ASJPhotography) reported
from
Coalville, England
@virginmedia have to be the MOST unhelpful when it comes to customer service. I’ve been going round and round and round for an issue your technical engineer has already highlighted!!!!
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julie marlow
(@iamthemummy) reported
from
Ibstock, England
@virginmedia @virginhelp Refund me 6 weeks line rental for a start ... issue adapters to all house holds on the land line system before you change to hub, so customers are not left unable to make or receive calls.
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Gerry White SEO geek
(@dergal) reported
from
Ashby-de-la-Zouch, England
@virginmedia I tried - I assume it doesn't work on a mobile!?
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National Forest E-Bike Holidays
(@Ebike_holidays) reported
from
Ashby-de-la-Zouch, England
@virginmedia Everyone is very apologetic but that doesn’t help give a vulnerable old lady the peace of mind that her son is available at the other end of the phone, should something happen.
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li.iam🏳️🌈👬♥️
(@Liammanning2u) reported
from
Swadlincote, England
@virginmedia can someone help me
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Shaun Reeves
(@shaunreeves) reported
from
Fradley and Streethay, England
@virginmedia It appears to have been resolved. However it is rather alarming to hear members of our village had been told by your customer service team “the earliest fix would be 6th Jan 2021”.
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Alexandra Johnson
(@ASJPhotography) reported
from
Coalville, England
@virginmedia One of your tech engineers confirmed the problem in our local area and following a conversation with customer service they kept trying to get me to create multiple networks for speed. This wasn’t the problem, the problem was amplifiers in the local area!!
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Alex Tipler
(@alextiplerfilm) reported
from
Coalville, England
@virginmedia Hi I cannot log in to my Virgin Media go account nor change my password. Please help me as I need this urgently!
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Alex Tipler
(@alextiplerfilm) reported
from
Coalville, England
@virginmedia You don't have internet access yet you are on twitter? Can you not get someone to ring me. I am stuck on hold, 16 minutes now, waiting to resolve your issue!
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Andy Oram
(@Andyoram25) reported
from
Ashby-de-la-Zouch, England
Trying to watch #LIVWOL but pic quality on ITV4 is awful. Tried ITV X app & not any better. The Virgin Media ITV X app isn't working. This is poor but not unexpected from ITV who just cannot do digital stuff.
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whatsitallabout!!
(@horseracingmama) reported
from
Burton upon Trent, England
@virginmedia can’t wait till they read the feedback on the email survey they asked me to do they scored a massive 0 from me and no I would not recommend them and will never go back to them either!!
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Gamepopper
(@gamepopper) reported
from
Lichfield, England
I forgot that Virgin Media were future proofing their network in my area. Watching Wolfwalkers to pass the time...
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li.iam🏳️🌈👬♥️
(@Liammanning2u) reported
from
Swadlincote, England
@virginmedia @taylur41 Does @LutzSchueler know how bad your customer service is
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Derbydog
(@derbydog1976) reported
from
Stenson Fields, England
@virginmedia @virginhelp is there a problem with the internet as mine has just dropped off
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Sharon Whitchurch 🇺🇦
(@S_Whitchurch) reported
from
Burntwood, England
First World problems. Internet dropping. Or should I say, @virginmedia broadband. Its awful, drops completely three / four times a week. Sometimes several times a day for a few seconds. Can't wait until I can give notice!
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National Forest E-Bike Holidays
(@Ebike_holidays) reported
from
Ashby-de-la-Zouch, England
@virginmedia It’s even more stressful as we can’t tell her when you will resolve the problem. Extremely poor service.
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National Forest E-Bike Holidays
(@Ebike_holidays) reported
from
Ashby-de-la-Zouch, England
@virginmedia We followed instructions to switch phones to fibre optic. Can dial out but can’t get calls. It’s really upset my mother in law as she is vulnerable and we are her emergency support. Our mobile signal is very poor at home, so she is frightened she can’t contact us.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jamie Emery
(@GingerMenace89) reported
@virginmedia Hi, we seem to be having an issue regarding volt. Myself and my wife are both with o2 and we also have virgin fibre. My wife has been able to confirm volt on her contact but our virgin speed has not been upgraded. My o2 contract doesn't have volt for some reason.
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Jan Stubbings 🏉
(@winners091012) reported
@virginmedia 3rd day of internet issues due to an intermittent issue in the area, all we get is leave for 24 hours and come back, sorry, this doesn’t help a member of the household that is trying to get university papers in!! 😡
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Suzanne Whitlock
(@Whitters_s) reported
Hi @virginmedia, I'm 100% sure you get this all the time, but your home move service is possible the worst service of any type of service I have ever encountered, ever.
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Trains with Nick
(@March_Hare82) reported
@SlimNasty2013 @virginmedia @toobbroadband That sucks, shame you cannot claim for loss of revenue
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Chris Dawson
(@ChrisDa38248541) reported
@virginmedia Hi, thanks for replying, I have to say I've gone from one extreme to the other. From being frustrated on my first call for over 40 minutes, last night I spoke to someone who sorted out my issues in a professional manner in under 10 minutes, it really is the luck of the draw!!
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siddharth vaghela
(@siddh87) reported
@virginmedia I had to hang up the phone after 1 hour and 27 minutes of torcher, i went to customer care chat and it was resolved within 30 mins.
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SBandyopadhyay
(@SBandyopadhya10) reported
There is no way you can speak to a virgin media customer service manager- even when you want to buy something! They just don’t want to hear your voice!!! @virginmedia
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chris mcallister
(@chrisbhoy13) reported
@virginmedia This is getting beyond a joke now the customer service from yourselves is appalling. I’d like to speak to a uk based manager about the amount of times I’ve been told my contract won’t change and it does.
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Jamie Johnston
(@Jamiejohnston94) reported
Hi @virginmedia, had to cancel within the 14 day cooling off period as I had been misled by one of your sales representatives. Now being charged a £76 cancellation fee. Don't think this is fair, as I have been lied to.
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Winston Smith
(@SilverHandUther) reported
@virginmedia To chat about what? What is the eta of a fix so I can use my internet?