Virgin Media Outage Report in Burton upon Trent, Staffordshire, England
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The latest reports from users having issues in Burton upon Trent come from postal codes DE14 and DE15.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Burton upon Trent, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Burton upon Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Burton upon Trent, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Tamworth, Derby, Burton upon Trent, Lichfield, Coalville, Swadlincote and Burntwood.
| City | Problem Type | Report Time |
|---|---|---|
 Tamworth |
TV | |
| Tamworth |
Phone | |
| Derby |
Wi-fi | |
| Derby |
Internet | |
| Derby |
Wi-fi | |
| Derby |
TV |
Community Discussion
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Virgin Media Issues Reports Near Burton upon Trent, England
Latest outage, problems and issue reports in Burton upon Trent and nearby locations:
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matthew aucote
(@matthewaucote) reported
from
Lichfield, England
@virginmedia Broadband been down all morning in Lichfiled area any idea of issue or timescale
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Amara Pickerill
(@amarapickerill) reported
from
Walton upon Trent, England
@virginmedia please tell me how to contact your complaints department as I have an ongoing issue with your mobile department that’s been raised over the last 12 months and no one can help me! #poorcustomerservice #virginmobile #complaint #help
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Stuart Clarke
(@Clarkey198) reported
from
Hilton, England
@virginmedia the level of customer service is appalling been with you only 1 day and wished I had stayed with O2
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Kim Etheridge
(@ketheridge71) reported
from
Lichfield, England
@virginmedia No TV or BB following #powercut at WS14. Do you have a fix time as status update on website all Green!
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Philip John 🇪🇺
(@something_phil) reported
from
Lichfield, England
There are going to be *weeks* of follow up at @virginmedia about how the hell they allowed their own status page to be tied to their infrastructure. Pretty useless if your status page goes down when you do.
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Andy Picken
(@andyvic7) reported
from
Walton upon Trent, England
@drummerwhitey @virginmedia Not sure if you’ve done this Steve but when I had issues and no joy I slated them on here every 10 minutes, they finally pulled me into a private chat room and I got things sorted
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Anthony Bates
(@antbates1991) reported
from
Burton upon Trent, England
New tactics from Virgin Media, ring up to cancel, they say they can't find your account and then put the phone down. 🖕🖕
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Neil else
(@Neilelse1974) reported
from
Chellaston, England
@virginmedia I need to book an engineer visit, meant to work from home but can’t due to your broadband. Have tried everything advised but nothing .. 1.35mb download please help !
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David Rathband
(@YidBarmy) reported
from
Burntwood, England
Virgin Media customer service is non existent. 6 times today I’ve called to make changes to my package. I’ve waited on average 50 minutes each time only to be cut off each time. You can add to your package on line but you can’t remove anything. Just wait till normality returns...
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Neil Johnson
(@neilmjohnson72) reported
from
Ashby-de-la-Zouch, England
@virginmedia You need to sort your customer service out, it is absolutely disgraceful. Your technical team are ignorant and hang calls up without situation. You are getting dumped!
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James Dawes
(@dawesje) reported
from
Burton upon Trent, England
@virginmedia just like to say what a load of rubbish your service is! And I’m not even with you
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Chris Seddon
(@_Chris_Seddon_) reported
from
Melbourne, England
Looks like someone pulled out the wrong plug at Virgin Media HQ. Even their website is down!
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Chris Myers
(@chrismyers66) reported
from
Coalville, England
@virginmedia So I'm furloughed I couldn't pay all my bill last month oh dont worry Mr Myers we will let you pay on the 22nd when you get paid 1215 you cut me off what a crap company you are as soon as I can I'm off
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Stuart Windle
(@stuwin1) reported
from
Stenson Fields, England
@virginmedia When I phoned the contact centre they said they knew there was an issue and it would be sorted in 24hrs. A quick google shows this isnt just me its a common trend
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Wie-Men Ho
(@WieMenHo) reported
from
Lichfield, England
Not surprised re @virginmedia especially on the TV side - my issues remain unresolved following my attempts to reduce my tv package without being given the assurances or certainty of what channels would actually be removed and what would remain!
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jamie ford
(@superjayslim) reported
from
Coalville, England
@ash_tunstall @virginmedia Sky working fine. Streaming shit loads!
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Anthony Bates
(@antbates1991) reported
from
Burton upon Trent, England
@virginmedia It's for Virgin Media. Everytime I ring up to try and change something no one over the phone can ever find my account and because of this no one can help me. I want to cancel my package because the offer I'm on expires next month and the services are not worth £84.
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Clare Watson-Spence
(@Watto_Clare) reported
from
Coalville, England
Can anyone help with 20 data dongles for a school I’ve worked closely with. The free WiFi/data would allow these families to access on line learning for lock down. Would be a loan until they return to school! Please try and help! Thank you xx @virginmedia @tescomobile @O2
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Caitlin Parker🧜🏼♀️🧜🏼♀️
(@caitlinaimeep) reported
from
Lichfield, England
It’s like @virginmedia are trying to get people to upgrade their broadband during lockdown otherwise they’re gonna give you shit service 🧐🧐🧐
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iTz Me Yo 🌐
(@topper1973) reported
from
Coalville, England
@mjordo78 @virginmedia Motivated as the full-time ones! I get very few problems, but if I did I'd be on the phone making sure I got a discount!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Marina Thompson
(@mincha2010) reported
@virginmedia Hurrah , spoke to a lovely person, 5 mins issues sorted. The generic email so poorly written with incorrect info caused all the problems. Suggestion, review your emails.....they are causing a lot of your call volume!
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craig w
(@craigw111) reported
@virginmedia They're not available though are they unless you have hours to wait on the phone listening to terrible music. Can you tell me the price of broadband only or BB & phone package please? Or arrange a call back? Why isn't it possible to do this online as you request customers to do
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Liverpool4life🏆🏆🏆🏆🏆🏆
(@King_Salah_) reported
@virginmedia @liamhere Your customer service is appalling... been waiting on hold for over 1 hour
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Tracie
(@TracieMSullivan) reported
@virginmedia I have now sent in a complaint which can take up to 28 days to investigate which is not helpful when trying to give 30 days notice. So disappointed with the service from Virgin
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Mark Davies
(@markeydavies) reported
@virginmedia can someone help?
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Ash Parkes
(@Ashley_Parkes) reported
@virginmedia So the new one has turned up and still the same problem, wired connection about 500mbps & WiFi about 350-400 mbps so no faster than my hub3 with the 350 package! I’m thinking it might be the coax in to the Hub4 ? Can I get an engineer out to upgrade the cable?
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Bex Addis
(@penpoised02) reported
@virginmedia my internet has been on and off all day. It is criminally slow. How the hell am I supposed to work from home with this nonsense?!
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James
(@jamsum007) reported
@virginmedia I thought as much. You can, if as a company your wanted to, but as a process you have decided not to. MH show some real customer service. Don't stick to a process that is not customer centric. Go on impress me...
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James
(@jamsum007) reported
@virginmedia I was being transferred to customer relations to take a look. With all due respect I will not relive the whole experience again now. If you would like to restore any faith get someone to look at a chat that started with Terri the triage at 9:07am and went to Shailani at 9:33am
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Dan Biddle📝
(@DanBiddle) reported
@mrsimonwaldron @virginmedia Yeah - the hub's been ok for a couple of years, but recently (kids off school) its signal has been tragic.