Virgin Media Outage Report in Burton upon Trent, Staffordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Burton upon Trent come from postal codes DE15 and DE13.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Burton upon Trent, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Burton upon Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 07: Problems at Virgin Media
Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Burton upon Trent, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Uttoxeter, Burton upon Trent, Burntwood, Coalville, Derby, Tamworth, Swadlincote, Lichfield and Ashby de la Zouch.
| City | Problem Type | Report Time |
|---|---|---|
 Uttoxeter |
Wi-fi | |
| Burton upon Trent |
Wi-fi | |
| Burton upon Trent |
Wi-fi | |
| Burntwood |
Internet | |
| Coalville |
TV | |
| Derby |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Burton upon Trent, England
Latest outage, problems and issue reports in Burton upon Trent and nearby locations:
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spooky sad face 🙁🎃
(@ubermodd) reported
from
Lichfield, England
why is virgin media down though
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Neil else
(@Neilelse1974) reported
from
Chellaston, England
@virginmedia That does not answer the question I spoke to your representative, ‘what is the best price for loyalty you can offer me for the bigger bundle ‘ can you please help me on this. Thanks
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♥ Maesie & Oban ♥
(@karen_64frost) reported
from
Ibstock, England
@virginmedia Absolutely disgusted with this service. Decided to change to another service provider, given 30 day notice only to find Virgin will not release the all important TELEPHONE NUMBER before 30 days up. How SPITEFUL Thanks for that😡
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Caitlin Parker🧜🏼♀️🧜🏼♀️
(@ItsOnlyCaitlin) reported
from
Lichfield, England
Wasting my data in my own house is the worst. @virginmedia are the worst 😭😭😭
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Ron Yau
(@ryau3) reported
from
Repton, England
@virginmedia I have a hub 3.0 and showing white light. No change to the light with the issue.
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Ron Yau
(@ryau3) reported
from
Repton, England
@virginmedia I am having the issue now where I cannot update my apps or use twitter through the Wi-fi. But I am streaming tv. @frustrated. Why do I suffer and stop to reboot the router and paying for unreliable service!!
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gary 'uk' bond
(@bond_gary) reported
from
Hilton, England
@RockandRollSue @virginmedia I got rid my contract with virgin due to a bad reception, it took three months... each time I contacted them to cancel( when I could get through) they said it was all sorted, but they hadn’t done a thing, in the end I agreed to going pay as you go and just never used it again.
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Ron Yau
(@ryau3) reported
from
Repton, England
Writing this using O2 mobile network at home because my @virginmedia fibre is @unreliable. Cannot get to the internet or stream tv but on mobile data it was effortless. Considering going back to BT as they seem to be more consistent.
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Paul Moore
(@Paul_Reviews) reported
from
Burntwood, England
@leicscyberaware @SCwithGin @virginmedia @NCSC @troyhunt @ScottMcGready @PWTooStrong The irony here is 3 random words can be broken in as little as 40 seconds, maximum 50 minutes. A 10 character random password, by comparison, would take 7 weeks with the same hardware.
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Paul Moore
(@Paul_Reviews) reported
from
Burntwood, England
@ScottMcGready @SCwithGin @virginmedia @NCSC @troyhunt @PWTooStrong No, bash both :) As I said, it's a poor policy by comparison but I'd rather advise the user on how to choose a secure 10 character password than waste time preaching security to a social media staffer :)
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Darren Fuller
(@dazfuller) reported
from
West Hallam, England
@virginmedia And that information is exactly the problem and the thing which needs reviewing by your security teams. It's terrible advice!
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♥ Maesie & Oban ♥
(@karen_64frost) reported
from
Ibstock, England
@virginmedia Rotten lousy spiteful behaviour. All because I have the freedom of choice as to whom my service provider will be. Virgin, you’ve done a sterling job in holding things up.....childish. Well done. Disgraceful.
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Paul Moore
(@Paul_Reviews) reported
from
Burntwood, England
@kinoshitajona @ScottMcGready @SCwithGin @virginmedia @NCSC @troyhunt @PWTooStrong Agreed, neither are secure and should never be used... however it's certainly possible to make an unbreakable MD5 password.
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Paul Moore
(@Paul_Reviews) reported
from
Burntwood, England
@ScottMcGready @SCwithGin @virginmedia @NCSC @troyhunt @PWTooStrong Because "secure" requires a context which neither the OP nor yourself have given. 99% of my passwords are 12 chars, A-Z, a-z, 0-9. They're not being broken in my lifetime... so to claim 10 is sufficient to justify leaving is daft.
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Paul Moore
(@Paul_Reviews) reported
from
Burntwood, England
@ScottMcGready @SCwithGin @virginmedia @NCSC @troyhunt @PWTooStrong I didn't say it was perfectly fine... but it's certainly possible to pick a secure 10 character PW within those constraints. I was a VM customer for 2 decades... I can't recall ever losing sleep over this.
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Paul Moore
(@Paul_Reviews) reported
from
Burntwood, England
@SCwithGin @virginmedia @NCSC @troyhunt @ScottMcGready @PWTooStrong This isn't as bad as some would make out. 10 isn't ideal, but it's not insecure either. That's not to say you can't choose an insecure 10 character password however...
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Paul Moore
(@Paul_Reviews) reported
from
Burntwood, England
@ScottMcGready @kinoshitajona @SCwithGin @virginmedia @NCSC @troyhunt @PWTooStrong Scott, we use the term "unbreakable" in the trade to imply the credentials cannot be broken in a timeframe which realistically presents a risk to the user... it's not an OED term. Sure, if we're talking to an end-user, you either use a different term or explain the meaning
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Paul Moore
(@Paul_Reviews) reported
from
Burntwood, England
@leicscyberaware @SCwithGin @virginmedia @NCSC @troyhunt @ScottMcGready @PWTooStrong You're right, it's not good enough... but it's not insecure either. I debunked 3 random words years ago. Now *that* is poor advice.
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Ron Yau
(@ryau3) reported
from
Repton, England
@virginmedia Reboot will help for a while but have to stop all in the family who still have signal for streaming radio, Xbox or watching Tv on the TiVo every time. How inconvenient is this for all due to a @unreliable service provided by @virginmedia. Had many other issues before as well...
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Tim Moore
(@timmo1963) reported
from
Ashby-de-la-Zouch, England
Well @virginmedia my TiVo box is stuck in starting up mode (2 hours) and needs a technician, not available until Tuesday. Piss poor service and your telephone manner leaves a lot to be desired. Waiting for you to get in touch 🤬
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Vinny Hanratty
(@vincehanratty) reported
@virginmedia Yes , it did say there was an issue, now it doesn’t. This is a problem we had for 4 years 2 years ago , it took 4 years for you to fix it , now it’s happening again. It’s usually an engineer has been out to ‘solve’ another customer issue & redirected the issue so we get problem
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Richard Farrell
(@RichardFarrell8) reported
@virginmedia I would be credited on several occasions. Management would call me. Again several occasions. I have now sent 31 day notice today via recorded delivery to terminate contract
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Murphy
(@MurphyOfMercia) reported
I get a very rare 2 hours alone. 2 hours for me to play warzone 2. Ofcourse. Of ******* course @virginmedia has "intermittent service issues" completely aweful service from the start.
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Andrew Monk
(@AndrewJMonk) reported
@virginmedia That's not entirely true John... my contract ended in July, unbeknownst to me, and my weekly fee jumped from £44 to £62. Nothing like @CooperativeBank who's home insurance renewal went down this year. Head and shoulders above there guys, well done.
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qqqqqq
(@pauloLondinium) reported
Hello @virginmedia, I’ve been trying to cancel for days because my father is moving into care - but you won’t respond. Anything you can do before I go to Which, You and Yours and other consumer champions
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Suki
(@SukiKaur17) reported
@virginmedia your staff are bloody zombies. Do they go through customer service training at all? Just speaking to them makes me so angry. I need someone to raise a complaint for me, will someone bother to contact me?
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lego head
(@KenzieeC94) reported
@LordStack1 @virginmedia Apparently Virgin Media are NOT signed up to the service therefore I can’t make a complaint through them however I have made a complaint via CISAS and they had to wait for me to get deadlock to pursue further, I do believe the call I had today now puts me in deadlock to pursue!
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Ben
(@BenjamienSm) reported
@virginmedia The issue is when I check for issues in my area it says all is fine but it flags an issue when I check my hub. Could it be that the issue is just on my specific address?
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Pazo
(@blobby_p) reported
@virginmedia is there an issue with internet service in Area 21? Even My Virgin Media app cannot connect to servers to check status !
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lego head
(@KenzieeC94) reported
None of the three times I have done this has my issue been addressed yet, and I still haven’t received my money back. They owed me £285 initially and somehow since the start of October this has reduced to £185? So @virginmedia after paying you £15 of my £33 bill