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Virgin Media

Virgin Media Outage Report in Derby, England

Why is my Virgin Media service not working?

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Derby come from postal codes DE23 and DE1 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Ilkeston, Derby, Loughborough, and Burton upon Trent.

CityProblem TypeReport Time
Ilkeston Internet 4 days ago
Derby Internet 5 days ago
Ilkeston Wi-fi 6 days ago
Loughborough Internet 9 days ago
Loughborough Internet 13 days ago
Ilkeston Wi-fi 16 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

  • stigzy
    Ethan Clarke (@stigzy) reported from Ilkeston, England

    @VirginMediaCorp @mdw1989 We're also very sorry we didn't inform you a newer hub model was available years ago, & that you've been paying us for a really shit slow model. Corrected it for you @virginmedia 👍🏼. (They gave me £50 off my bill for the same thing Mike, don't let them get away without compo)

  • austenblakemore
    austen blakemore (@austenblakemore) reported from Stapleford, England

    @virginmedia Without sounding rude I’ve lost interest in anyone from Virgin media helping me, I get absolutely no where every time :-(

  • emseditorial
    Emma-Louise ⚽️🔴⚪ (@emseditorial) reported from Sandiacre, England

    Red button not working on @virginmedia, bloody typical. Can't wait to be rid tbh 🙄 #nffc

  • marksimms3
    Mark Simms (@marksimms3) reported from Selston, England

    Wow... I honestly thought @virginmedia we’re the worst for customer service but seems like they’ve got serious competition from @ArrowXL_Help and @BandQ - both want to test your commitment to holding for an answer at least 20mins each

  • timmo1963
    Tim Moore (@timmo1963) reported from Ashby-de-la-Zouch, England

    @virginmedia a new low, even by your standards, 4th TiVo box in 18 months and this one managed 20 days before breaking down 👏👏👏

  • m0cvo
    Nigel Booth (@m0cvo) reported from Annesley, England

    @gm8arv @2m0sql @M0VGA @SOTAbeams @TalkTalk @virginmedia The VM system I have here causes no problems from DC to 23cm (as high as I go currently) the only issue I had was when I tried using a mains data network from Argos and it destroyed 6m. Scrapped once identified.

  • timmo1963
    Tim Moore (@timmo1963) reported from Ashby-de-la-Zouch, England

    @BBCWatchdog Is it me or is @virginmedia really poor with customer service!!

  • timmo1963
    Tim Moore (@timmo1963) reported from Ashby-de-la-Zouch, England

    @BBCWatchdog can you help me with @virginmedia please. 4 faulty boxes in 18 months, overcharged for the package I have, they never answer the phone 🤬🤯

  • juliebuxtonberr
    Juebb (@juliebuxtonberr) reported from Ilkeston, England

    @virginmedia my red button for sky sports isn’t working please help ! #nffc

  • tizzy_woo
    Allison Briers (@tizzy_woo) reported from Stapleford, England

    @virginmedia No, the operator confirmed my only option was to cancel as he couldn't reduce the price, so I asked him to formally cancel my contract, he put me on hold and never came back! After 45 minutes I hung up. Thanks for replying btw 😊

  • MrSataana
    Sataana (@MrSataana) reported from Annesley, England

    Isn't it ironic, that when you do a special stream, @virginmedia always seems to go down... I'll try again tomorrow!

  • razzo1
    ryan tobin (@razzo1) reported from Eastwood, England

    @virginmedia sort football out on redbutton #awful

  • CarnorJax87
    Jax (@CarnorJax87) reported from Annesley, England

    @virginmedia and @SkySports Whoever is the problem behind the red button not showing the midweek matches... Sort it out NOW! Useless the both of you. #NFFC

  • tizzy_woo
    Allison Briers (@tizzy_woo) reported from Stapleford, England

    @virginmedia That's the installations team, and they put me on hold again. Please give me an email address so I can put my notice in writing. It's pretty terrible that to cancel my contract I have to do a twitter conversation with you because I can't get through on the phone!

  • danielpalfi
    Daniel Palfi (@danielpalfi) reported from Annesley, England

    @virginmedia our internet is down for good 20 mins, the lights going crazy on modem and the 4th light flashing green! NG178ET

  • billyrobson
    Billy Robson✊🏻💨 (@billyrobson) reported from Ashby-de-la-Zouch, England

    @virginmedia have we got a problem in LE65 2PP

  • timmo1963
    Tim Moore (@timmo1963) reported from Ashby-de-la-Zouch, England

    @virginmedia poor, very poor, in fact absolutely useless

  • Ashneville1970
    Ashley neville (@Ashneville1970) reported from Annesley, England

    @virginmedia poor services yet again, been on the phone listening to some shocking music for half hour and still waiting!!

  • austenblakemore
    austen blakemore (@austenblakemore) reported from Stapleford, England

    @BBCWatchdog I’ve had nothing but problems with our Virgin Media wifi

  • MonkeyJuggleDX2
    アンドルー (@MonkeyJuggleDX2) reported from Loughborough, England

    @SkyHelpTeam We've had technicians out multiple times and it's made no difference. We NEVER had any issues when we had @virginmedia!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • TheFuzzCatBitz
    Sharon Irving (@TheFuzzCatBitz) reported

    @virginmedia your site appears to be having problems loads of people can’t access email or sign into Virginmedia

  • HoratioHare
    Jon Hare (@HoratioHare) reported

    @virginmedia perhaps you need @SkySports help? Their website says it's a 'wholesale error.' Not sure about wholesale - we certainly didn't buy in bulk for any discount. No hurry though. Only missed the first twenty minutes and a goal so far. Only paying you to listen on radio.

  • Neilstoneman2
    Neil stoneman (@Neilstoneman2) reported

    @virginmedia yet again you fail with your online TV services I can't log into sky sports, your company is a disgrace taking people's hard earned money but not delivering even a half decent service

  • garryhullah
    AbdullahHullah🗡 (@garryhullah) reported

    @virginmedia why can't I sign in to email or home page?

  • marcowil
    Mark Wilson (@marcowil) reported

    @virginmedia is there a problem with logging in to vm accounts? Page keeps failing to load on app and on Web

  • TheFuzzCatBitz
    Sharon Irving (@TheFuzzCatBitz) reported

    @lindseysbutter @virginmedia I think there must be a nationwide problem can’t access email or website in NE15

  • Mr_Kwacky
    Mr Kwacky (@Mr_Kwacky) reported

    @DannThomas93 @Morty77 @virginmedia App not working here in B45.

  • ste_dowling
    ste dowling (@ste_dowling) reported

    @virginmedia Yes, I've tried this. It was diagnosed over the phone as poor wifi

  • ethanisaac01
    ethan 🌻 (@ethanisaac01) reported

    @virginmedia I just checked the service page and saw that the issue likely isn't going to be fixed until tomorrow which isn't helpful for my dad because he's at work all day working for the NHS, your service is a shambles

  • LewisDorsett
    Lewis Dorsett (@LewisDorsett) reported

    Are the @virginmedia apps down? I can't access either of them