Virgin Media

Virgin Media Outage Report in Derby, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Derby come from postal codes DE24 and DE23.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Derby, England 01/13/2026 13:00

January 13: Problems at Virgin Media

Virgin Media is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Nottingham, Selston, Ilkeston, Derby, Burton upon Trent and Swadlincote.

Loading map, please wait...
City Problem Type Report Time
United KingdomNottingham Internet
United KingdomNottingham Internet
United KingdomNottingham Internet
United KingdomSelston Internet
United KingdomIlkeston Internet
United KingdomIlkeston Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

  • Luketh13ttv Luketh (@Luketh13ttv) reported from Heanor and Loscoe, England

    @virginmedia I've clicked the link, logged in, and apparently there's no network issue... So how do you explain the issues I've had throughout today?

  • MissBeBop Bhavna 🙋🏽‍♀️ (@MissBeBop) reported from Eastwood, England

    @virginmedia Yes and no. My internet isn’t working all the time and continuously cuts out, this is on a wired connection. I have done the self help, also done the reset when I call through. Have done the pin prick reset and changed hub settings. Still nothing. Have previously been told I need

  • MissBeBop Bhavna 🙋🏽‍♀️ (@MissBeBop) reported from Eastwood, England

    When @virginmedia wifi is working it’s bloody amazing, when you need to raise an issue with them it’s the most frustrating experience ever. Today I have had 2 people hang up mid call, 3 bots, 2 people on chat and still in the same place. No ******* wifi!!!!

  • derbydog1976 Derbydog (@derbydog1976) reported from Stenson Fields, England

    @virginmedia @virginhelp is there a problem with the internet as mine has just dropped off

  • iRacing74 DJ Knight 🇬🇧 (@iRacing74) reported from Sandiacre, England

    With public service cuts, why do we year upon year pay more Council Tax for less service? Virgin Media put their prices, but do not reduce my service - If they did I'd cancel the service. We are legally obliged to pay more for less - go figure 🤷

  • TweetFlicker Matt Clarke™️ 🎮🕹 (@TweetFlicker) reported from Ilkeston, England

    @virginmedia I’m at work. Please call me. You’ll be able to get all my details from the complaint number I’ve given you.

  • Luketh13ttv Luketh (@Luketh13ttv) reported from Heanor and Loscoe, England

    Has anyone else been having issues with @virginmedia today? My Internet has been constantly cutting off #virginmediadown

  • richardtaylor37 richard taylor (@richardtaylor37) reported from Stapleford, England

    @virginmedia so sick of your poor wifi. Using all my mobile data each month because your wifi is so rubbish time to change provider me thinks.

  • acmtix 𝘼𝙙𝙖𝙢🐰 (@acmtix) reported from Eastwood, England

    @AnnavsAnna1 @virginmedia The routers are terrible and not fit for purpose.

  • breadf2man Fazal Rehman (@breadf2man) reported from Loughborough, England

    @virginmedia The other issue your engineer was in yesterday surely he would have checked these things out ? Personally i dont think he was very experienced or didnt know how to do his job properly.

  • breadf2man Fazal Rehman (@breadf2man) reported from Loughborough, England

    @virginmedia A lady told me two weeks ago it would be sorted end of the week. I rang again a lady said she would contact manager and ring me back that day. Never happened, I will can take complaint to next level and then the independent complaints ombudsmen. Virgin complaints procedure poor

  • breadf2man Fazal Rehman (@breadf2man) reported from Loughborough, England

    @virginmedia I checked last night, it was stuck at the same place it was 3 weeks ago, that is why I raised another complaint about my complaint

  • breadf2man Fazal Rehman (@breadf2man) reported from Loughborough, England

    Just put another complaint into Virgin Media about the fact that my original complaint from the 22/04/21 has not been dealt with and no details of when it will be if ever. I complained about having to make over 13 phone calls all lasting at least 20 minutes and 2 engineer visits

  • breadf2man Fazal Rehman (@breadf2man) reported from Loughborough, England

    @virginmedia Nothing that springs to mine, but ive never known it to constantly drop off, some of the reasons the operators are giving me are silly and I told the lady it was rubbish.. im sorry but I am fed up of ringing every day and getting nowhere. I think i will have to move broadband

  • richardtaylor37 richard taylor (@richardtaylor37) reported from Stapleford, England

    @virginmedia Hi, we are having issues connecting to the wifi throughout the house. The room the hub is in is good but the rest of the house is very poor, we have our children complaining that their games consoles won’t connect or buffering and glitching and it’s costing us a fortune.

  • pdenno Paul Dennison (@pdenno) reported from Beeston, England

    @virginmedia why call me twice today, tell me I am a valued customer (22 yrs) and offer me a broadband speed not yet available in my area!! Once again a waste of my time and yours. I would feel more valued if you call and offer me a small saving on my monthly bill! 🤔

  • Forest_Dane Dane (@Forest_Dane) reported from Beeston, England

    @marc1box @leonagraham @virginmedia Those lights say it's the Internet. I'm lucky here, been with Virgin since it was diamond cable and NTL and only 128kb/s. Probably only had a few days down in all that time and one of this was a failed router. Not cheap though

  • horseracingmama whatsitallabout!! (@horseracingmama) reported from Burton upon Trent, England

    @virginmedia can’t wait till they read the feedback on the email survey they asked me to do they scored a massive 0 from me and no I would not recommend them and will never go back to them either!!

  • JohnPuxty John Puxty (@JohnPuxty) reported from Ilkeston, England

    @JPBOLDY @virginmedia I am also getting this problem

  • dergal Gerry White SEO geek (@dergal) reported from Ashby-de-la-Zouch, England

    @virginmedia I tried - I assume it doesn't work on a mobile!?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MinaMo_212 MinaMo (@MinaMo_212) reported

    @virginmedia I just don't think I want to repeat myself for a 4th time. I'd like to know if a UK based customer service department can contact me or not?

  • radostdineva88 Radost Dineva (@radostdineva88) reported

    @virginmedia I rebooted it a few times, it is not working. I believe that there is a problem around my area, I checked with my postcode and it says that there is an issue and it should be fixed by 12 pm today. Many thanks,

  • K_Mrozinski Miss M (@K_Mrozinski) reported

    @virginmedia Yes, service checker confirmed an issue but doesn’t advise when it’ll be fixed. Two days of this seems excessive !

  • Yas_Mahtab Yas (@Yas_Mahtab) reported

    @virginmedia That’s the issue, I’m always speaking to offshore customer service representatives and their service is shocking! I’ll call again today

  • GiorgioAquila Giorgio Aquila (@GiorgioAquila) reported

    @virginmedia The service is back online but I am still experiencing my connection be very slow from time to time. Is it something linked to the servers, to the router or something else?

  • MTLalley MTL (@MTLalley) reported

    @virginmedia ...so for the past year I have not been able to log in, this meant I could not use the TV anywhere as I cannot log in. When I have called, they have not been able to sort, I have had an Indian call centre rep who was very hard to understand and just didn't get the issue...

  • SmicersRight T (@SmicersRight) reported

    @virginmedia @kiwi_cupcake89 Virgin, It is 5th June now and I am having the exact same issue. App won't let me create an account as won't accept any password- your IT team have not fixed the problem and from searching Twitter this is a common problem!

  • randomrouleur Campbell Goodwille (@randomrouleur) reported

    @vmbusiness Your contact form is not working (even on Firefox, as suggested) - how do we get in touch with you?

  • tonight_frying Frying Tonight 💙 (@tonight_frying) reported

    @danblythewriter @virginmedia It's almost as if the system is a bit crap or something.🤔

  • poeticjustice92 Adam✌️ (@poeticjustice92) reported

    @virginmedia Annnnnnd now is the first drop in connection of the day! AB, I’ll let you know of every one of them, your site apparently says there are no issues in the area!!! Great service, would highly NOT recommend.