Virgin Media Outage Report in Derby, England
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The latest reports from users having issues in Derby come from postal codes DE24.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Derby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Derby, England
The most recent Virgin Media outage reports came from the following cities: Nottingham, Ilkeston, Selston, Derby and Burton upon Trent.
| City | Problem Type | Report Time |
|---|---|---|
 Nottingham |
TV | |
| Ilkeston |
||
| Nottingham |
TV | |
| Nottingham |
Internet | |
| Ilkeston |
Internet | |
| Nottingham |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derby, England
Latest outage, problems and issue reports in Derby and nearby locations:
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sam steel
(@smithy_steel) reported
from
Beeston, England
@virginmedia You guys came to install our internet and wire it all up, did such a bad job an outsourced company came on your behalf to fix it now it doesn’t work at all
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MelanieSmith
(@midgetgem1980) reported
from
Heanor and Loscoe, England
@virginmedia every sodding night at 7! No internet, connection dropping out, router rebooting itself 😡😡😡I think another provider is the answer if you can’t sort your shit out! I pay for fibre I expect fibre, not old dial up crap that took ages to connect & dropped every 2secs
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Sam Louise Derry
(@SamLDerry) reported
from
Shepshed, England
@virginmedia We do speak to someone on a regular basis only to be told what I've stated above... when we can get a word in edgeways without being interrupted by Rude Staff
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Ron Yau
(@ryau3) reported
from
Repton, England
@virginmedia Done that for the tv service and it cannot find a fault. Just ran the broadband to check service. Need to wait 10min.
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Ron Yau
(@ryau3) reported
from
Repton, England
@virginmedia I have a hub 3.0 and showing white light. No change to the light with the issue.
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☞Ⓖⓐⓡⓨ Ⓟⓐⓡⓚⓔⓡ☜
(@WiteWulf) reported
from
Shepshed, England
@virginmedia It’s obviously a localised equipment failure caused by the power fluctuation this afternoon, not “signal to noise” problems as your telephone operative said. Get an engineer out here and fix it now, please, @virginmedia
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sam steel
(@smithy_steel) reported
from
Stapleford, England
Had @virginmedia sort our internet the guy who did it did such a shit job someone had to come out to sort it and since they’ve been we’ve got no internet 😡😡
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Leanne Biggs
(@leannebiggs14) reported
from
Burton upon Trent, England
@virginmedia I wanted to change my mobile phone number over as I’ve recently taken out a new sim only contract along with the TV package however I’m thinking of cancelling it all as the customer service was disgraceful and makes be wonder how I would be spoken to if I ever have to ring again
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Ron Yau
(@ryau3) reported
from
Repton, England
@virginmedia I am having the issue now where I cannot update my apps or use twitter through the Wi-fi. But I am streaming tv. @frustrated. Why do I suffer and stop to reboot the router and paying for unreliable service!!
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Darren Fuller
(@dazfuller) reported
from
West Hallam, England
@virginmedia And that information is exactly the problem and the thing which needs reviewing by your security teams. It's terrible advice!
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David Luke
(@davidluke86) reported
from
Beeston, England
Disgusted by @virginmedia taking £150 from @carolineheppell account on a fraudulent DD and then refusing to help her bank or her. Giving fake email addresses not answering complaints. A disgrace.
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Tim Moore
(@timmo1963) reported
from
Ashby-de-la-Zouch, England
Well @virginmedia my TiVo box is stuck in starting up mode (2 hours) and needs a technician, not available until Tuesday. Piss poor service and your telephone manner leaves a lot to be desired. Waiting for you to get in touch 🤬
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Ron Yau
(@ryau3) reported
from
Repton, England
Writing this using O2 mobile network at home because my @virginmedia fibre is @unreliable. Cannot get to the internet or stream tv but on mobile data it was effortless. Considering going back to BT as they seem to be more consistent.
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Mark Simms
(@marksimms3) reported
from
Selston, England
@virginmedia Brilliant answer! Except the person I spoke to said it was a problem affecting this area ... it doesn’t matter how it’s affecting anyone / we aren’t getting what we’ve paid for and this is why people are desperate for a credible, honest, reliable, trustworthy provider....
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Sam Louise Derry
(@SamLDerry) reported
from
Shepshed, England
@virginmedia My Children have noticed lagging on their game stations for approximately the last month & the Issue with the phones been connected but not connected has been nearly 2 weeks (this time around) & progressively getting worst. When we ring up, they can't even perform a line check..
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Coach S 👊
(@withcoachs) reported
from
Loughborough, England
Internet man can’t come and fit the WiFi for 2 weeks. Stupid Virgin. @virginmedia
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David Luke
(@davidluke86) reported
from
Beeston, England
An update! It gets better, a member of STAFF used @carolineheppell ‘s details for another customer but @virginmedia won’t refund!!! This would be funny if it wasn’t so appalling.
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Ron Yau
(@ryau3) reported
from
Repton, England
@virginmedia Reboot will help for a while but have to stop all in the family who still have signal for streaming radio, Xbox or watching Tv on the TiVo every time. How inconvenient is this for all due to a @unreliable service provided by @virginmedia. Had many other issues before as well...
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Lisa
(@lisahaywood10) reported
from
Eastwood, England
@virginmedia The service is on permanent down time. Hence moving to @SkyUK no problems since
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Leanne Biggs
(@leannebiggs14) reported
from
Burton upon Trent, England
Absolutely disgusted with @virginmedia mobile customer services. Ring up and after 10 seconds get told to GET TO THE POINT I was actually ringing to change my mobile number as I’ve just taken a new contract out with you. I will be better off staying where I am 😡 #virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Neil Evans
(@NEVANS333) reported
@virginmedia Trying to cancel tv subscription for Nan who passed away - account number 215010301. On hold for 30 mins before spoke to someone which is fine but now been on hold for further 35 mins while he speaks to different department. Please respond so I can get cancelled
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Dale McLean
(@Dale83McLean) reported
@virginmedia The call was 100% automated they sent a signal to our equipment it worked better for about 5 hours now back to the same poor service it was at before the call. Tried calling back but no one to take the call.
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Serketˈfrɛk(ə)l
(@IndigoWoo) reported
@virginmedia Yes. No help at all. Can you guys actually do anything or are your hands tied? Cos if you can't genuinely help, nor the call center then who can? Lutz Schuler himself?
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Ryan Maloney
(@RP_Maloney) reported
@virginmedia Hey, thanks for getting back to me! I'm trying to make a change to my broadband contract, I've been transferred 4 times today which isn't an issue, but it's been a bit soul destroying when the call just dials out
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Veit Deiter
(@DeiterVeit) reported
@real1999_The @Huawei And Virgin Media is a spy company too, because China defiantly owns Huawei which is a capitalist company, not a government company, You idiot.
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Stuart Rose
(@sturosy) reported
@virginmedia No I don’t. Does anyone have a virgin mobile? You shouldn’t be just telling me to call the Helpdesk - what’s the point of having an online presence in that case. I’ve called the Helpdesk multiple times and each time they say they’ll fix then dont. I’m not talking to them again.
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sezdee 💙
(@sezlilbet) reported
@virginmedia Broadband hasn’t worked since late morning. Others in surrounding area also experiencing problems. Only a TV issue is being flagged in ‘service status’ on the website (which reminds me, TV also not getting full service)
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Serketˈfrɛk(ə)l
(@IndigoWoo) reported
@virginmedia Your customer service team are passing me around every department. Nobody is giving me a goddamn answer. I need this fixed THIS WEEKEND.
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Laura Kwong
(@LauraKwong) reported
@virginmedia The online status on the checker did not reflect the actual status of the broadband in SW12 today. Please stop pushing the checker as a solution. It’s not always up-to-date. Remedying the issue would be better.
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Rob Booth
(@RobBooth96) reported
@virginmedia received a reply from your resolution team 3 weeks ago saying I'd be contacted within 5 days from the relevant department. Still no contact, ive also replied multiple times to the complaint email and spoke to someone last weekend about this and still nothing