Virgin Media Outage Report in Derby, England
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The latest reports from users having issues in Derby come from postal codes DE23 and DE24.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Derby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Derby, England
The most recent Virgin Media outage reports came from the following cities: Burton upon Trent, Derby, Nottingham, Ilkeston, Swadlincote and Loughborough.
| City | Problem Type | Report Time |
|---|---|---|
 Burton upon Trent |
Internet | |
| Derby |
Internet | |
| Nottingham |
||
| Ilkeston |
Internet | |
| Ilkeston |
Internet | |
| Nottingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derby, England
Latest outage, problems and issue reports in Derby and nearby locations:
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brian alvin
(@justrunningnow) reported
from
Sandiacre, England
@the____ghost @virginmedia Its broken
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Anthony Bates
(@antbates1991) reported
from
Burton upon Trent, England
@virginmedia It's for Virgin Media. Everytime I ring up to try and change something no one over the phone can ever find my account and because of this no one can help me. I want to cancel my package because the offer I'm on expires next month and the services are not worth £84.
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James Dawes
(@dawesje) reported
from
Burton upon Trent, England
@virginmedia just like to say what a load of rubbish your service is! And I’m not even with you
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Andy Picken
(@andyvic7) reported
from
Walton upon Trent, England
@drummerwhitey @virginmedia Not sure if you’ve done this Steve but when I had issues and no joy I slated them on here every 10 minutes, they finally pulled me into a private chat room and I got things sorted
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JayBhojani
(@MrBhojani) reported
from
Loughborough, England
@virginmedia £160 a month for you to be shit.
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Carrie
(@xCarrie82x) reported
from
Kimberley, England
@virginmedia Broadband and smart tv still up and down!! Wouldn’t mind but worked all day and just wanted to catch up online and chill watching TV! #virginmediadown #lockdown #NHSworkers
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matt downing
(@mattdowning5) reported
from
Selston, England
@virginmedia How about just giving your customers reliably service for the extortionate prices. We can look after our kids as parents. You do your job as service providers. I don't want my kids in borstal
-
Joanna Hayes
(@SmileyJMH) reported
from
Loughborough, England
@virginmedia I have WiFi at the moment. . . The problem is intermittent, it doesn't seem to coincide with times of high demand necessarily. It's incredibly frustrating, especially when working remotely from home and losing signal cuts everything off.
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Kizzy 🦇 Puckmigo23
(@Kizztronice) reported
from
Awsworth, England
@virginmedia I have used this service for the past hour to then be told the matter can not be fixed via the text service. So that was very unhelpful indeed.
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kate kells
(@katephus) reported
from
Ilkeston, England
@virginmedia our router has stopped working leaving us without broadband or the telephone and we have been unable to get through to anyone who can help. You just hang up. Fuming!!!! Get in contact ASAP
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Neil Johnson
(@neilmjohnson72) reported
from
Ashby-de-la-Zouch, England
@virginmedia You need to sort your customer service out, it is absolutely disgraceful. Your technical team are ignorant and hang calls up without situation. You are getting dumped!
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Anthony Bates
(@antbates1991) reported
from
Burton upon Trent, England
New tactics from Virgin Media, ring up to cancel, they say they can't find your account and then put the phone down. 🖕🖕
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Jonathan Ibbotson
(@jeibbotson) reported
from
Castle Donington, England
@virginmedia please sort out your appalling broadband service in the derby area. More time down than up @Ofcom you ought to mandate refunds
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Mary Oliver
(@Mary_C_Oliver) reported
from
Beeston, England
@virginmedia Also, the number is not working
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Jonathan Ibbotson
(@jeibbotson) reported
from
Castle Donington, England
@virginmedia the performance of your network in the Castle Donington area (DE74) is currently appalling. Massive number of Critical T3 time-out errors. Please fix this NOW #poorservice #virginmediadown
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Stuart Windle
(@stuwin1) reported
from
Stenson Fields, England
@virginmedia When I phoned the contact centre they said they knew there was an issue and it would be sorted in 24hrs. A quick google shows this isnt just me its a common trend
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Lord William Niven
(@bigbrawbill) reported
from
Ilkeston, England
So @virginmedia has been going off with technical faults from yesterday, My @EE is also been going off signal wise from yesterday is anyone else not think this is eerie and so so weird that both going down at the same time. Come on conspiracy theories welcome.
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John Byrne 🏴
(@derbytrim) reported
from
Belper, England
@virginmedia poor customer service i can't cancel my contract online and cant get through on the phone after 30 minutes waiting , ironic for a media company.
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Chris Seddon
(@_Chris_Seddon_) reported
from
Melbourne, England
Looks like someone pulled out the wrong plug at Virgin Media HQ. Even their website is down!
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Gareth Smith
(@gaz_smith123) reported
from
Ilkeston, England
Area 30 has been having issues for a week now but @virginmedia still won’t admit there’s an issue - according to them everything is just fine & working perfectly! #virginmediadown #virginmedia #ilkeston #area30
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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clayton barreto
(@barretoclayton) reported
@virginmedia All these days they stated everything is under control and today suddenly I was told that the building team cannot dig due to an issue??? @Offcom needs to see this. It will cost us our jobs and my child's online education. @educationgovuk
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Geran
(@Gar1onriva) reported
Two hours into my Virgin Media call, after almost AN HOUR on hold, the line goes silent, echoes my voice, then cuts out. I am not calling back. Horrendous customer service, seemingly designed to frustrate people into...not cancelling?
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Kirsty Paul
(@Wish4Wonderland) reported
@virginmedia No new provider yet just really angry at how you guys value loyality and as such felt forced to cancel and look elsewhere
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Donna Barrett
(@B63donnaaddict) reported
@virginmedia your #betterconnected is rubbish had problems for 3 days, now internet gone completely and have to wait till next Wednesday 31 August for technicians, rubbish service sorry I switched to Virgin.
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Caitlin
(@TC60054) reported
@virginmedia They called reporting that our router was throwing up errors and we were getting slow speeds - as they were unable to confirm any details I hung up, but just wanted to double check whether it was a legitimate call or not. Thanks 👍
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Kel Curwood ⭐️⭐️
(@Kel_NFFC) reported
@virginmedia WHAT AN ABSOLUTE JOKE!! 10 DAYS FOR AN ENGINEER COS YOUR CRAPPY EQUIPMENT BREAKS AFTER IM TOLD TO CANCEL MY PREV APP COS YOU ‘FIXED’ IT!!! ABSOLUTELY LIVID AND IM GONNA BE LEAVING YOUR CRAP SERVICE AS SOON AS I CAN
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AKA J
(@Jaloopa23) reported
@virginmedia I'm still getting random disconnects. It's apparently impossible to talk to an actual person via your phone number. On the rare occasion I get through the troubleshooting page without it stopping responding the live chat button does nothing. How do I get support?
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s
(@sophzyyy) reported
@virginmedia have to use my mobile data hotspot to wfh bc of how crap ur wifi is
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Larry
(@FootballlFan91) reported
@virginmedia Hi, how do I access the free Netlfix included in my package? It still asks for a login through the TV box and to sign up for a subscription?
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Tony Lenton
(@subbuteo77) reported
The woman from @virginmedia this morning had a very long script or a screen play most have been on a bonus per word. My wife could not get a word in to explain the problem and eventually had to hang up just to slow her down.