Virgin Media outages and service status in Derby, England

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Ilkeston, Loughborough, Derby, Burton upon Trent, Swadlincote, and Ripley.

City	Problem Type	Report Time
Ilkeston	Internet	1 day ago
Loughborough	Internet	1 day ago
Ilkeston	Internet	10 days ago
Ilkeston	Internet	10 days ago
Ilkeston	Internet	11 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

• 
  Nikki Pearman 💙 (@NikkiPearman) reported 2 minutes ago from Loughborough, England

  @virginmedia I have an issue with my wifi signal being weak upstairs - until last 2 mths it was perfectly fine. However it’s impossible to speak with anyone - I don’t want the automated system or a broadband check as service is fine it’s just range. Unhappy customer

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 2 minutes ago from Eastwood, England

  @virginmedia This could not have happened at a worse time for me. I'm happy to make them cups of tea if they fix the fault a little sooner.

• 
  Rikki Walker (@rikkiwalker) reported 3 minutes ago from Annesley, England

  Let down by both @TravelodgeUK and @virginmedia in one weekend. I must be a lucky guy :/

• 
  Mark Simms (@marksimms3) reported 5 minutes ago from Selston, England

  I want to leave @virginmedia but they are hoping I lose the battle of how long can we keep this man on hold before he gives up” battle ..what a terrible company.

• 
  Nikki Pearman 💙 (@NikkiPearman) reported 9 minutes ago from Loughborough, England

  @virginmedia That’s my problem. I can’t get to speak to a person and your automated system doesn’t allow me to discuss the issue properly.

• 
  James Armstrong (@iamj_armstrong) reported 9 minutes ago from Beeston, England

  @virginmedia the internet you installed yesterday has stopped working and you can’t get anyone out until Tuesday? If I want to escalate the issue then it will take 3-5 working days? Can anyone help me?

• 
  DJ Knight 🇬🇧 (@iRacing74) reported 10 minutes ago from Sandiacre, England

  With public service cuts, why do we year upon year pay more Council Tax for less service? Virgin Media put their prices, but do not reduce my service - If they did I'd cancel the service. We are legally obliged to pay more for less - go figure 🤷

• 
  Jayne Moore (@moore2_jayne) reported 10 minutes ago from Annesley, England

  @virginmedia @Ofcom how is it acceptable to have no service staff picking up a call after 90 minutes and to leave a vulnerable older person with no telephone?

• 
  John Puxty (@JohnPuxty) reported 13 minutes ago from Ilkeston, England

  @JPBOLDY @virginmedia I am also getting this problem

• 
  Gerry White SEO geek (@dergal) reported 24 minutes ago from Ashby-de-la-Zouch, England

  @virginmedia helping out my 74 year old mother, when she resigned with you at Christmas, you also promised to send out a new V6 box, it never arrived, I chased this up and then you sent an older TiVo box. I spoke to the guy and he told me they're the same !?

• 
  Kizzy 🦇 Puckmigo23 (@Kizztronice) reported 25 minutes ago from Awsworth, England

  @virginmedia I have used this service for the past hour to then be told the matter can not be fixed via the text service. So that was very unhelpful indeed.

• 
  John D (@Jdd535) reported 27 minutes ago from Stapleford, England

  Virgin media must b the worst 4 customer service.. change ur engineer appointment without even discussing it!!! #virginmedia #theworstcustomerservice

• 
  Bhavna 🙋🏽‍♀️ (@MissBeBop) reported 31 minutes ago from Eastwood, England

  @virginmedia any idea of when service will resume in NG16 as currently trying to work from home with no internet 😩

• 
  Joanna Hayes (@SmileyJMH) reported 33 minutes ago from Loughborough, England

  @virginmedia just had call from 'Harry' in London, your technical department. Apparently I'm having issues with broadband speed... His employer ID was 194, apparently? He was shouty, in very loud place, couldn't tell me who I was. Please look into number 01323897224. Infuriating.

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 34 minutes ago from Eastwood, England

  @Louise4Mh @virginmedia You wait till they try and rip you off by allowing reverse unsolicited text messages to your devices and charge you a £1 a message for a message never sent or received. Criminal.

• 
  Amit Vaidya- #Author (Forever Roaming the World)🌏 (@av9901) reported 37 minutes ago from Loughborough, England

  Productivity nearly at zero today because @virginmedia been off for nearly 24 hours 🙃 came on for 1 hour and now no service again! ...not I rely on the internet for work or anything 🤔 🙄🤬

• 
  gerisays (@activist84) reported 46 minutes ago from Beeston, England

  When you’re on the phone to @virginmedia to sort a broadband issue get placed on “hold” while the customer advisor “speaks to a colleague” to be informed the offices are now closed! Absolutely appalling customer service!!! And still haven’t sorted the issue 🙄🙄🙄🙄

• 
  Andy Oram (@Andyoram25) reported 47 minutes ago from Ashby-de-la-Zouch, England

  Trying to watch #LIVWOL but pic quality on ITV4 is awful. Tried ITV X app & not any better. The Virgin Media ITV X app isn't working. This is poor but not unexpected from ITV who just cannot do digital stuff.

• 
  Bhavna 🙋🏽‍♀️ (@MissBeBop) reported 49 minutes ago from Eastwood, England

  When @virginmedia wifi is working it’s bloody amazing, when you need to raise an issue with them it’s the most frustrating experience ever. Today I have had 2 people hang up mid call, 3 bots, 2 people on chat and still in the same place. No ******* wifi!!!!

• 
  James Armstrong (@iamj_armstrong) reported 54 minutes ago from Beeston, England

  @virginmedia are there any outages in the NG9 area or has my broadband broken for the second time this month?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ben Grant (@MrBenGrant) reported 5 minutes ago

  @virginmedia we are so done with you when our contract ends, barely a month goes by with outages and reliability issues! £73 a month you would expect top speeds and super reliability. Sadly not.

• 
  Neil (@nellynoo72) reported 15 minutes ago

  @virginmedia can anyone tell me what the status is of the broadband outrage in CV4 please? All day it's just said there's an issue that your engineers are trying to fix. An ETA would be great

• 
  Will (@William_fleet_) reported 15 minutes ago

  @upmyallie This is why my mum left Virgin Media and went over to Vodafone; it is so much better, and we never have any issues.

• 
  Si Smith (@sjslfcforever) reported 16 minutes ago

  @virginmedia how hard is it to speak to someone who actually understands the problem I’m having??

• 
  steveo (@fluffybubbles73) reported 17 minutes ago

  If you are ever thinking about changing internet providers , unless it’s the only one left in the world never ever get @virginmedia it’s customer service is worse than awful

• 
  kel (@_k3l__) reported 19 minutes ago

  What a time for virgin media to be down

• 
  LGWLGWLGW (@lgwlgwlgw) reported 23 minutes ago

  @virginmedia broadband down AGAIN. FFS. What do I pay you for?

• 
  Gold (@MoonwalkOnGold) reported 28 minutes ago

  But then again I saw a news report about @virginmedia customers this past week so I'm not surprised @VirginAtlantic is just as bad. Terrible!

• 
  Shaun (@shauny67) reported 29 minutes ago

  @virginmedia @weyland76 From your picture it is not a Virgin issue it's your device, it's not released the network connection from the mobile connection. Best response is to restart to device then will connect stop blaming Virgin

• 
  ItsLiterallyChloe (@LiterallyChloe_) reported 36 minutes ago

  I’ve had more issues with @toobbroadband in 3 months, than I had with @virginmedia in 5 years. 🙃 Regretting the move 😭