Virgin Media outages and service status in Derby, England

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Ilkeston, Loughborough, Derby, and Burton upon Trent.

City	Problem Type	Report Time
Ilkeston	Total Blackout	12 hours ago
Loughborough	Internet	21 hours ago
Ilkeston	Internet	2 days ago
Derby	Wi-fi	4 days ago
Derby	Wi-fi	8 days ago
Derby	TV	11 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

• 
  Deborah Marshall 💙 (@deb_the_dj) reported 3 minutes ago from Sandiacre, England

  @virginmedia It drops out for a few minutes, then restarts, there is nothing I can see on your service page that helps with that. I'll try the factory reset, its the only thing I haven't tried.

• 
  Jonathan Ibbotson (@jeibbotson) reported 4 minutes ago from Castle Donington, England

  @virginmedia the performance of your network in the Castle Donington area (DE74) is currently appalling. Massive number of Critical T3 time-out errors. Please fix this NOW #poorservice #virginmediadown

• 
  James Armstrong (@iamj_armstrong) reported 11 minutes ago from Beeston, England

  @virginmedia are there any outages in the NG9 area or has my broadband broken for the second time this month?

• 
  whatsitallabout!! (@horseracingmama) reported 13 minutes ago from Burton upon Trent, England

  @virginmedia can’t wait till they read the feedback on the email survey they asked me to do they scored a massive 0 from me and no I would not recommend them and will never go back to them either!!

• 
  Tuesdy Burgin (@TuesdyB) reported 13 minutes ago from Ilkeston, England

  @virginmedia Is the service down in the DE7 area? Everything looks like its working but we have no internet connection.

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 16 minutes ago from Eastwood, England

  @virginmedia What would be really good is if you send out a message to your customers telling them there is an issue rather than leaving it to them to find out that they cannot use your services.

• 
  John Puxty (@JohnPuxty) reported 23 minutes ago from Ilkeston, England

  @JPBOLDY @virginmedia I am also getting this problem

• 
  haasty kawa (@haasty_kawa) reported 29 minutes ago from Derby, England

  @virginmedia I’m not happy at all. My internet has been down since last night till now . I have tried to call customer service and it would straight decline it . I tried going on the website but still it won’t let me . As I work from home . Here is the area DE248ET

• 
  Mark Simms (@marksimms3) reported 33 minutes ago from Selston, England

  I want to leave @virginmedia but they are hoping I lose the battle of how long can we keep this man on hold before he gives up” battle ..what a terrible company.

• 
  Patricio R. Sanchez (@psanchezc) reported 35 minutes ago from Beeston, England

  @virginmedia internet not working! All lights and signal showing as normal but all devices not having internet access! NG9 2QZ

• 
  Michael Sarjeant (@sarjeantm01) reported 37 minutes ago from Burton upon Trent, England

  @virginmedia Yes it must have shorted itself overnight @virginmedia can I please cancel the engineer?

• 
  James Armstrong (@iamj_armstrong) reported 40 minutes ago from Beeston, England

  @virginmedia the internet you installed yesterday has stopped working and you can’t get anyone out until Tuesday? If I want to escalate the issue then it will take 3-5 working days? Can anyone help me?

• 
  kate kells (@katephus) reported 40 minutes ago from Ilkeston, England

  @virginmedia our router has stopped working leaving us without broadband or the telephone and we have been unable to get through to anyone who can help. You just hang up. Fuming!!!! Get in contact ASAP

• 
  Stephen (@StephenKFrost1) reported 45 minutes ago from Eastwood, England

  @virginmedia work done on our internet network has left us with weak security at the same time this was happening I had a new update on my Apple iPhone. Not ver happy with situation.

• 
  Bhavna 🙋🏽‍♀️ (@MissBeBop) reported 49 minutes ago from Eastwood, England

  When @virginmedia wifi is working it’s bloody amazing, when you need to raise an issue with them it’s the most frustrating experience ever. Today I have had 2 people hang up mid call, 3 bots, 2 people on chat and still in the same place. No ******* wifi!!!!

• 
  Kizzy 🦇 Puckmigo23 (@Kizztronice) reported 50 minutes ago from Awsworth, England

  @virginmedia I have used this service for the past hour to then be told the matter can not be fixed via the text service. So that was very unhelpful indeed.

• 
  li.iam🏳️‍🌈👬♥️ (@Liammanning2u) reported 54 minutes ago from Swadlincote, England

  @virginmedia can someone help me

• 
  Lee Smith (@lee0510) reported 54 minutes ago from Ilkeston, England

  @virginmedia please tell me how to speak to someone in your organisation! I can’t get through on line as it doesn’t recognise me even though you bill me and your phone system won’t allow me to speak to anyone. Customer service is diabolical.

• 
  Fazal Rehman (@breadf2man) reported 54 minutes ago from Loughborough, England

  @virginmedia The other issue your engineer was in yesterday surely he would have checked these things out ? Personally i dont think he was very experienced or didnt know how to do his job properly.

• 
  Lord William Niven (@bigbrawbill) reported 58 minutes ago from Ilkeston, England

  @virginmedia terrible customer service, my box is overheating, has done for around 2 days, we have to switch the box of for 5-6 hours then it comes back on, according to customer services nothing can be done until it happens again, then they will look at it. What a shambles

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jamboross98 🇱🇻🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@rrm53p1970) reported 5 minutes ago from Bishopbriggs, Scotland

  @virginmedia you have the worst streaming service EVER. Thinking of quitting you, because it's 💩

• 
  Dylhen (@djdylhen) reported 6 minutes ago

  @virginmedia Can you advise on what's happening with services in B30 please?Broadband has gone down.

• 
  Lee Hustle Malone (ACC INACTIVE/NOT MONITORED) (@MaloneHustle) reported 8 minutes ago

  @heavyspoilers I think Virgin Media is down mate don’t sweat it.

• 
  Sarah 😍💕 (@wiltshiregal) reported 10 minutes ago

  @virginmedia why is it so hard to speak to anyone. Received a new hub on Saturday, I've received an email to say old one stops working after 5 days!!! I can't get it fitted that quickly. Please help

• 
  🏴󠁧󠁢󠁥󠁮󠁧󠁿D¥MORE🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@dymore9) reported 12 minutes ago

  @KarlRedman13 @DaytrippingRed virgin media sucks ***

• 
  mec337 (@mec337) reported 19 minutes ago

  @virginmedia Ok, having my account number and area reference dosent help because my 24 year old original blueyonder email address from Virgin does not allow me to link my email with the myvm app - shall I give up

• 
  Shaun (@shauny67) reported 23 minutes ago

  @virginmedia @itswesty Is this WiFi or ethernet if WiFi will be a device issue. Turn all devices off, restart the hub then bring one device up at a time until the internet drops then will know which device has the issue.

• 
  A Dunlop Landscapes 🌳⚒️🧱 (@alanfdunlop) reported 24 minutes ago

  @ifeeltheneed_ Mine has been offline for the last two months, had an upgrade of virgin media that came with a new WiFi connection. That coincided with my surgery, managed to have the new hub up & running with some help but haven’t been able to access the solar inverter to reset so far.

• 
  Jamie Friery (@TheJamieFriery) reported 24 minutes ago

  @virginmedia any particular reason why I received no response from your executive team for 2 days? Must say, level of customer service is appalling and I think maybe I'd be better off with @SkyUK

• 
  Irvine sparrow (@IrvineSparrow) reported 27 minutes ago

  @virginmedia Just received the email to cancel my contract with @virginmedia so hopefully yes.