Virgin Media outages and service status in Derby, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 1 outage signal in the last 24 hours around Derby, including 1 direct report.
- The most common problems reported in this area mention Internet.
- The most recent signal from this area was received Apr 7, 10:32 PM GMT+1.
- Internet (100%)
The latest reports from users having issues in Derby come from postal codes DE23 , DE22 and DE1 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Derby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 8: Problems at Virgin Media
Virgin Media is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Derby, England
The most recent Virgin Media outage reports came from the following cities: Ilkeston, Derby, Loughborough, and Burton upon Trent.
| City | Problem Type | Report Time |
|---|---|---|
 Ilkeston
|
Internet | 18 hours ago |
|
Derby
|
Internet | 21 hours ago |
|
Loughborough
|
Wi-fi | 1 day ago |
|
Ilkeston
|
Internet | 6 days ago |
|
Derby
|
Internet | 8 days ago |
|
Ilkeston
|
Wi-fi | 9 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derby, England
Latest outage, problems and issue reports in Derby and nearby locations:
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Jonathon Riall (@jonnyriall) reported from Shepshed, England@virginmedia Thanks for the reply. On both occasions there's apparently been no issues, and none shown again this morning. It's more the fact that even though it happened twice in a week, and having waited on hold for 30min each time, I just get told to call back if it happens again.
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Tim Moore (@timmo1963) reported from Ashby-de-la-Zouch, England@virginmedia a new low, even by your standards, 4th TiVo box in 18 months and this one managed 20 days before breaking down πππ
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Sinead Baconπ©πΌββοΈ (@prinnysinead) reported from Kegworth, England@virginmedia need to sort their shit out, weβve had shitty on off WiFi for months now ππ
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πΌπππ’π° (@acmtix) reported from Eastwood, England@virginmedia It's been like this for a while. I cannot rely on the service at all.
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Tim Moore (@timmo1963) reported from Ashby-de-la-Zouch, England@BBCWatchdog Is it me or is @virginmedia really poor with customer service!!
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πΌπππ’π° (@acmtix) reported from Eastwood, England@virginmedia What would be really good is if you send out a message to your customers telling them there is an issue rather than leaving it to them to find out that they cannot use your services.
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Jonathon Riall (@jonnyriall) reported from Shepshed, England@virginmedia It doesn't feel like paying Β£50+ a month for no fancy services (basic TV and broadband) this is great customer service.
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Jonathon Riall (@jonnyriall) reported from Shepshed, England@virginmedia No issues reported and yet again I can't access any on demand TV tonight.
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Tim Moore (@timmo1963) reported from Ashby-de-la-Zouch, England@BBCWatchdog can you help me with @virginmedia please. 4 faulty boxes in 18 months, overcharged for the package I have, they never answer the phone π€¬π€―
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James Watts (@james_watts) reported from Sandiacre, England@virginmedia The is letting me know. Downloads are very slow a video that would normally take 3 mins is now 40.
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Charlie Bethel (@charlie_bethel) reported from Beeston, England@virginmedia Hi. Nobody has phoned or sent a text to my parents and there phone internet and tv is still not working. They have to keep topping up there mobile credit and nobody answers there calls
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Amazon Aquatics (@AmazonAquatics1) reported from Ripley, England@virginmedia I just want to report an open cabinet on my street, and it's hard work, I don't want to sign up to your "community" as I have tried now twice and had to do the damn not a robot thing both times which takes ages and it says my email is not valid
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austen blakemore (@austenblakemore) reported from Stapleford, England@virginmedia Without sounding rude Iβve lost interest in anyone from Virgin media helping me, I get absolutely no where every time :-(
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πΌπππ’π° (@acmtix) reported from Eastwood, England@virginmedia Yes I have contacted Virginmedia a couple of times. It looks like there is a problem in Nottingham NG16 area again. This is a common issue. Disconnections and lack of a quality service.
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Lisa Pitt (@lisa_c_pitt) reported from Gotham, England@virginmedia can I cancel all services, new contract started 14th Nov. New changes dont take effect until 8th dec.
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Tim Moore (@timmo1963) reported from Ashby-de-la-Zouch, England@virginmedia poor, very poor, in fact absolutely useless
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Sataana (@MrSataana) reported from Annesley, EnglandIsn't it ironic, that when you do a special stream, @virginmedia always seems to go down... I'll try again tomorrow!
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Charlie Bethel (@charlie_bethel) reported from Beeston, England@virginmedia Very very poor customer service
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πΌπππ’π° (@acmtix) reported from Eastwood, England@Louise4Mh @virginmedia You wait till they try and rip you off by allowing reverse unsolicited text messages to your devices and charge you a Β£1 a message for a message never sent or received. Criminal.
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Nigel Booth (@m0cvo) reported from Annesley, England@gm8arv @2m0sql @M0VGA @SOTAbeams @TalkTalk @virginmedia The VM system I have here causes no problems from DC to 23cm (as high as I go currently) the only issue I had was when I tried using a mains data network from Argos and it destroyed 6m. Scrapped once identified.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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sq (@squarris) reported@virginmedia I hope so. Itβs been working great for 7 years. All of a sudden itβs sketchy as heck. Somethings wrong and weβve been trying for days for someone to help us.
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Mark Eatock (@meatandpotato) reported@virginmedia 200mb and Iβm getting between between 30 and 60!! Not got anything hard wired as I refuse to have wires all over the house!!! My neighbour over the road has sky broadband and my devices pick up their signal stronger than mine from you!!! Not good enough
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Rebecca Hirst (@BarbisShaw) reported@virginmedia I got through to pay the debt to try to sort my credit rating out, and the guy said someone would send some details so I could make a complaint about the situation. Reader, nothing was sent. Shocking, huh?
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Jen Son ππππ»βοΈπͺπΊπ»πββ¬π (@yellowjennyrose) reported@virginmedia I doubt it, been having problems since it was installed last year. We know when a script is being read and they don't have a clue. If its not sorted we will leave as soon as we can.
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Martin Riddle (@Martrid) reported@virginmedia Please can you supply an email address to submit a complaint.
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Scott Garrett (@garrett_golf) reported30minutes on hold trying to get through to customer service @virginmedia #auful
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Helen Savage (@HelenSa32012415) reported@virginmedia Am really getting fed up - this email does not work either. Are you hoping I will just give up on my complaint. Your lack of customer service is appalling. Twice you have give. Me an email to send details of my concern to and both do not work!!! #appalling service
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sq (@squarris) reported@virginmedia The help system makes me think itβs my job to figure out whatβs wrong and fix it for you
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Andrew Teasdale (@AndyJTeasdale) reported@virginmedia It won't be necessary to check for any network issues as I'll be cancelling my service with Virgin on Monday. The persistent problems and no one willing to visit to check has lead me to take unpaid leave. I'm not looking for compensation, just looking for a service that cares
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Drusstheledg3 (@Drusstheledg3nd) reported@virginmedia 2. Told it would terminate once my contract ends on the 27th March. In any case, I expected my March bill to only be 40 odd as per my 18th mo th contract, however, I have been giving a bill of something like 67.50. This doesn't even match what the increase would have been.