Virgin Media outages and service status in Derby, England

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Ilkeston, Derby, Burton upon Trent, and Loughborough.

City	Problem Type	Report Time
Ilkeston	Total Blackout	1 day ago
Ilkeston	Internet	2 days ago
Derby	Internet	5 days ago
Burton upon Trent	Wi-fi	6 days ago
Loughborough	TV	6 days ago
Loughborough	Internet	7 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

• 
  Paul Dennison (@pdenno) reported 13 minutes ago from Beeston, England

  @virginmedia why call me twice today, tell me I am a valued customer (22 yrs) and offer me a broadband speed not yet available in my area!! Once again a waste of my time and yours. I would feel more valued if you call and offer me a small saving on my monthly bill! 🤔

• 
  Big Gas (@BigGasson44) reported 18 minutes ago from Awsworth, England

  @virginmedia Well it doesn't work and my 8 kids are off school and can't even use their phones let alone their xboxs

• 
  Matt Clarke™️ 🎮🕹 (@TweetFlicker) reported 18 minutes ago from Ilkeston, England

  @virginmedia I’m at work. Please call me. You’ll be able to get all my details from the complaint number I’ve given you.

• 
  Anthony Bates (@antbates1991) reported 19 minutes ago from Burton upon Trent, England

  @virginmedia It's for Virgin Media. Everytime I ring up to try and change something no one over the phone can ever find my account and because of this no one can help me. I want to cancel my package because the offer I'm on expires next month and the services are not worth £84.

• 
  Nikki Pearman 💙 (@NikkiPearman) reported 20 minutes ago from Loughborough, England

  @virginmedia I have an issue with my wifi signal being weak upstairs - until last 2 mths it was perfectly fine. However it’s impossible to speak with anyone - I don’t want the automated system or a broadband check as service is fine it’s just range. Unhappy customer

• 
  Derbydog (@derbydog1976) reported 24 minutes ago from Stenson Fields, England

  @virginmedia @virginhelp is there a problem with the internet as mine has just dropped off

• 
  li.iam🏳️‍🌈👬♥️ (@Liammanning2u) reported 25 minutes ago from Swadlincote, England

  @virginmedia @taylur41 Does @LutzSchueler know how bad your customer service is

• 
  Jade Lewis (@JadeLewis92) reported 29 minutes ago from Felley, England

  @virginmedia I need to cancel my services but I can't get through on the phone or on the website. How am I supposed to cancel?!

• 
  li.iam🏳️‍🌈👬♥️ (@Liammanning2u) reported 30 minutes ago from Swadlincote, England

  @virginmedia can someone help me

• 
  Lord William Niven (@bigbrawbill) reported 33 minutes ago from Ilkeston, England

  So @virginmedia has been going off with technical faults from yesterday, My @EE is also been going off signal wise from yesterday is anyone else not think this is eerie and so so weird that both going down at the same time. Come on conspiracy theories welcome.

• 
  John D (@Jdd535) reported 34 minutes ago from Stapleford, England

  Virgin media must b the worst 4 customer service.. change ur engineer appointment without even discussing it!!! #virginmedia #theworstcustomerservice

• 
  Michael Sarjeant (@sarjeantm01) reported 37 minutes ago from Burton upon Trent, England

  @virginmedia We have an engineer booked for Monday but I don't believe this is really acceptable with the amount of money we pay each month we should be able to expect a service which works, I understand there will be issues but over 3 hours later nothing?

• 
  Dane (@Forest_Dane) reported 37 minutes ago from Beeston, England

  @marc1box @leonagraham @virginmedia Those lights say it's the Internet. I'm lucky here, been with Virgin since it was diamond cable and NTL and only 128kb/s. Probably only had a few days down in all that time and one of this was a failed router. Not cheap though

• 
  James Dawes (@dawesje) reported 38 minutes ago from Burton upon Trent, England

  @virginmedia just like to say what a load of rubbish your service is! And I’m not even with you

• 
  Ian Siara (@IPSiara) reported 50 minutes ago from Beeston, England

  @virginmedia can you explain how your customer services line was working up until the point I told you I wanted to leave, and since then you've cut me off 3 times in a row?

• 
  haasty kawa (@haasty_kawa) reported 52 minutes ago from Derby, England

  @virginmedia I'm not at all satisfied. Since last night until now, my internet has been down. When I attempted to contact customer service, it flatly refused. I attempted to access the page, but it is still blocking me. I am self-employed. The region DE248ET is shown here. Fix it asap

• 
  Fazal Rehman (@breadf2man) reported 56 minutes ago from Loughborough, England

  @virginmedia A lady told me two weeks ago it would be sorted end of the week. I rang again a lady said she would contact manager and ring me back that day. Never happened, I will can take complaint to next level and then the independent complaints ombudsmen. Virgin complaints procedure poor

• 
  Fazal Rehman (@breadf2man) reported 56 minutes ago from Loughborough, England

  Just put another complaint into Virgin Media about the fact that my original complaint from the 22/04/21 has not been dealt with and no details of when it will be if ever. I complained about having to make over 13 phone calls all lasting at least 20 minutes and 2 engineer visits

• 
  Lord William Niven (@bigbrawbill) reported 1 hour ago from Ilkeston, England

  @virginmedia I am sorry, but what a shocking customer service, hardly speaking a word of english, patronising me as if I am setting it up wrong and going over what I have already done. Can I have someone english explain what us wrong. !!!!!

• 
  Amit Vaidya- #Author (Forever Roaming the World)🌏 (@av9901) reported 1 hour ago from Loughborough, England

  Productivity nearly at zero today because @virginmedia been off for nearly 24 hours 🙃 came on for 1 hour and now no service again! ...not I rely on the internet for work or anything 🤔 🙄🤬

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Craig (@bricknblock1981) reported 5 minutes ago

  @virginmedia Please see my wife’s posts for issues and photos and contact her directly to resolve

• 
  Brendan (@sabrevan) reported 5 minutes ago

  @virginmedia Please answer the question - what is the reason for the problem?

• 
  LA (@Laurenceash7817) reported 6 minutes ago

  @virginmedia no broadband service in B63 3RF area west midlands what's going on?

• 
  av47ar (@av47ar) reported 10 minutes ago

  @kelly_twidale @virginmedia When we changed to 360 the V6 could no longer watch recorded programs if you didn't have an internet connection or theres a problem with a service.

• 
  Pete Bradbury (@PeteBradders) reported 11 minutes ago

  @virginmedia I have been a customer of yours for 25 years and upon the most recent contract renewal, you denied the package I opted for because it was for 'new customers only' and then went on to charge me with a bill for £124! A colossal 34% increase! Loyalty means nothing!

• 
  Debzy G 🦅🐦‍⬛🦉 (@brummiedebz) reported 12 minutes ago

  @virginmedia Right, I’ve tried calling these things. None worked Which suggests it’s an app issue.

• 
  Mr Onion (@DanielRobe94975) reported 16 minutes ago

  @virginmedia Why can't I login in. In a constant verification loop between the website and my email address.

• 
  Told You So (@TYS20212) reported 17 minutes ago

  @Oxford_Life @virginmedia The new tv box is absolutely abysmal, the worst “upgrade” in history. If it wasn’t for lack of high speed broadband alternatives here we would be off like a shot.

• 
  iptv smarter pro (@kai491435014910) reported 20 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV offers: * 300,000+ live channels * 65,000+ VODs * PPV events

• 
  Mike (@mikegormley2003) reported 21 minutes ago

  @virginmedia WIFI been down for days, engineer comes yesterday, says he can’t fix it, says he’ll pass it on and leaves. No proof he’s been or any contact about what’s next. Shocking. DD5 1EJ.