Virgin Media

Virgin Media Outage Report in Derby, England

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The latest reports from users having issues in Derby come from postal codes DE24.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Derby, England 01/24/2026 10:50

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Ilkeston, Nottingham, Selston, Derby and Burton upon Trent.

Loading map, please wait...
City Problem Type Report Time
United KingdomIlkeston Internet
United KingdomNottingham Phone
United KingdomNottingham Internet
United KingdomNottingham Wi-fi
United KingdomNottingham Internet
United KingdomNottingham Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

  • gaz_smith123 Gareth Smith (@gaz_smith123) reported from Ilkeston, England

    @virginmedia have you got problems in area 30? My connection keeps dropping out!

  • rikkiwalker Rikki Walker (@rikkiwalker) reported from Annesley, England

    Let down by both @TravelodgeUK and @virginmedia in one weekend. I must be a lucky guy :/

  • Clarkey198 Stuart Clarke (@Clarkey198) reported from Hilton, England

    @virginmedia the level of customer service is appalling been with you only 1 day and wished I had stayed with O2

  • dannychappo Danny Chaplin (@dannychappo) reported from Beeston, England

    @virginmedia service checker says your not in my area,but I know others who have your service and also diamond cable box right outside my house?

  • Neilelse1974 Neil else (@Neilelse1974) reported from Chellaston, England

    @virginmedia I need to book an engineer visit, meant to work from home but can’t due to your broadband. Have tried everything advised but nothing .. 1.35mb download please help !

  • PlasticDannyA Danny Austin (@PlasticDannyA) reported from Beeston, England

    @bagwaa @virginmedia Yours down? They were upgrading my street the other day and it was down for a couple of hours

  • MissBeBop Bhavna 🙋🏽‍♀️ (@MissBeBop) reported from Eastwood, England

    @virginmedia any idea of when service will resume in NG16 as currently trying to work from home with no internet 😩

  • TuesdyB Tuesdy Burgin (@TuesdyB) reported from Ilkeston, England

    @virginmedia Is the service down in the DE7 area? Everything looks like its working but we have no internet connection.

  • DannyD678 DJ Dan-E-D (@DannyD678) reported from Felley, England

    @virginmedia Still no return bag 3 weeks after you said you were sending it. Can’t speak to you because I’m not a customer. Sort it out please ASAP.

  • owen40uk owen scrimshaw (@owen40uk) reported from Beeston, England

    @virginmedia @Moz10Paul Why is it that your customers have to tell you it’s not bloody working before you decide to admit an issue not impressed or happy

  • StephenKFrost1 Stephen (@StephenKFrost1) reported from Eastwood, England

    @virginmedia work done on our internet network has left us with weak security at the same time this was happening I had a new update on my Apple iPhone. Not ver happy with situation.

  • k28ykaty Katy Oliver (@k28ykaty) reported from Sandiacre, England

    @virginmedia Except if your me.. I’ve continually been supplied with a poor excuse for broadband.. I was promised a booster for my signal yet weeks later I’ve still not received it.. your not keeping up your side of this contract.. will not renew my contract when this is over!

  • psanchezc Patricio R. Sanchez (@psanchezc) reported from Beeston, England

    @virginmedia internet not working! All lights and signal showing as normal but all devices not having internet access! NG9 2QZ

  • lee0510 Lee Smith (@lee0510) reported from Ilkeston, England

    @virginmedia please tell me how to speak to someone in your organisation! I can’t get through on line as it doesn’t recognise me even though you bill me and your phone system won’t allow me to speak to anyone. Customer service is diabolical.

  • SmileyJMH Joanna Hayes (@SmileyJMH) reported from Loughborough, England

    @virginmedia just had call from 'Harry' in London, your technical department. Apparently I'm having issues with broadband speed... His employer ID was 194, apparently? He was shouty, in very loud place, couldn't tell me who I was. Please look into number 01323897224. Infuriating.

  • JadeLewis92 Jade Lewis (@JadeLewis92) reported from Felley, England

    @virginmedia I need to cancel my services but I can't get through on the phone or on the website. How am I supposed to cancel?!

  • lee0510 Lee Smith (@lee0510) reported from Ilkeston, England

    @virginmedia I cannot contact you by phone, your site will not allow me to sign in as my email is not available, clearly it wasn’t deleted from previous account so I can not see internet status or report faults. My Wi-Fi is intermittent, not working as I type reply.

  • moore2_jayne Jayne Moore (@moore2_jayne) reported from Annesley, England

    @virginmedia please can you inbox me urgently about restoring my dementia Mums phone line - been holding for over an hour with no human to help - this is urgent. Poor service so far.

  • LauraPlumbley Laura Plumbley (@LauraPlumbley) reported from Kimberley, England

    @virginmedia my order has been parked since the 14th the customer service team are supposed to be getting in contact? Have tried calling with no answer and then the call was just cut off. I really need to get this sorted

  • moore2_jayne Jayne Moore (@moore2_jayne) reported from Annesley, England

    @virginmedia @Ofcom how is it acceptable to have no service staff picking up a call after 90 minutes and to leave a vulnerable older person with no telephone?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • K__Books Kayleigh {K-Books} (@K__Books) reported

    @virginmedia No it hasn’t taken place. I got through and they said there was an issue with the computer and they needed to reboot it and I’d get an immediate call back! That has not happened. I don’t have time to sit on hold for another hour! I just want to cancel our broadband with you!

  • lordofthedarts1 Michael Flatley (@lordofthedarts1) reported

    @Yuz6Yusof @virginmedia @VirginMediaCorp Sounds very similar to my issue. They ended my contract accidentally early. Offered my renewal then error stopped it happening twice. Said they would call me back today, nothing. Oh because they set up my o2 before my virgin it means I've now had to pay for o2 when still in...

  • darrencregg1 Darren Cregg (@darrencregg1) reported

    @virginmedia I have been trying to contact you for 2 hours - on hold for an hour twice but cut off both times after an hour. Shocking service. Looks like I'll be searching for a new provider.

  • EmmaK90 Emma (@EmmaK90) reported

    @virginmedia I get that you’re busy but…two entire days on hold? I either need a new deal or to cancel because my current deal expires in a few days

  • Stephen31209501 Stephen Dunning (@Stephen31209501) reported

    @virginmedia I want to cancel my contract within the 14 day cooling of period . How do I do this ? I have been waiting 24 hours on Whatsapp now. I’m not happy !

  • andrewbissette Andrew (@andrewbissette) reported

    @virginmedia So... What do I do? I'm away next week, so if they attempt redelivery I won't be there. I can't contact them, you can't contact them, why do you use such a shockingly poor delivery service?

  • catfarm42 Louise Bennington (@catfarm42) reported

    @virginmedia Yes, the service status for my address, says "no known issues".

  • AFCBdave Dave Stone (@AFCBdave) reported

    @virginmedia @ALANCOPE24 I’m very pleased Alan has cancelled. Perhaps if more Alans cancelled their orders when you fail to resolve your delivery issues your senior managers might take notice and realise that cheapest isn’t always best

  • andrewbissette Andrew (@andrewbissette) reported

    @virginmedia No - it comes up blank with a banner across the top saying their customer service is unavailable. I intend to keep trying, naturally.

  • leoringer Leo Ringer (@leoringer) reported

    Every 18 months it takes about 2 hours of playing phone tennis between @SkyUK and @virginmedia before one capitulates and produces the offer which is broadly comparable with the new customer deal they pretend to refuse to give. Huge waste of time. @donotpay please fix!