Virgin Media

Virgin Media Outage Report in Derby, England

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The latest reports from users having issues in Derby come from postal codes DE23, DE24 and DE22.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Derby, England 11/28/2025 16:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Derby, Ilkeston, Burton upon Trent, Swadlincote, Nottingham and Loughborough.

Loading map, please wait...
City Problem Type Report Time
United KingdomDerby Internet
United KingdomDerby Internet
United KingdomIlkeston Internet
United KingdomDerby Wi-fi
United KingdomIlkeston Wi-fi
United KingdomIlkeston Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

  • MrBhojani JayBhojani (@MrBhojani) reported from Loughborough, England

    @virginmedia £160 a month for you to be shit.

  • xCarrie82x Carrie (@xCarrie82x) reported from Kimberley, England

    @virginmedia Broadband and smart tv still up and down!! Wouldn’t mind but worked all day and just wanted to catch up online and chill watching TV! #virginmediadown #lockdown #NHSworkers

  • gaz_smith123 Gareth Smith (@gaz_smith123) reported from Ilkeston, England

    Area 30 has been having issues for a week now but @virginmedia still won’t admit there’s an issue - according to them everything is just fine & working perfectly! #virginmediadown #virginmedia #ilkeston #area30

  • mattdowning5 matt downing (@mattdowning5) reported from Selston, England

    @virginmedia How about just giving your customers reliably service for the extortionate prices. We can look after our kids as parents. You do your job as service providers. I don't want my kids in borstal

  • acmtix 𝘼𝙙𝙖𝙢🐰 (@acmtix) reported from Eastwood, England

    @virginmedia What would be really good is if you send out a message to your customers telling them there is an issue rather than leaving it to them to find out that they cannot use your services.

  • _Chris_Seddon_ Chris Seddon (@_Chris_Seddon_) reported from Melbourne, England

    Looks like someone pulled out the wrong plug at Virgin Media HQ. Even their website is down!

  • acmtix 𝘼𝙙𝙖𝙢🐰 (@acmtix) reported from Eastwood, England

    @virginmedia The loss of service registration doesn't even work!

  • neilmjohnson72 Neil Johnson (@neilmjohnson72) reported from Ashby-de-la-Zouch, England

    @virginmedia You need to sort your customer service out, it is absolutely disgraceful. Your technical team are ignorant and hang calls up without situation. You are getting dumped!

  • derbytrim John Byrne 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@derbytrim) reported from Belper, England

    @virginmedia poor customer service i can't cancel my contract online and cant get through on the phone after 30 minutes waiting , ironic for a media company.

  • antbates1991 Anthony Bates (@antbates1991) reported from Burton upon Trent, England

    New tactics from Virgin Media, ring up to cancel, they say they can't find your account and then put the phone down. 🖕🖕

  • dawesje James Dawes (@dawesje) reported from Burton upon Trent, England

    @virginmedia just like to say what a load of rubbish your service is! And I’m not even with you

  • bigbrawbill Lord William Niven (@bigbrawbill) reported from Ilkeston, England

    @virginmedia I am sorry, but what a shocking customer service, hardly speaking a word of english, patronising me as if I am setting it up wrong and going over what I have already done. Can I have someone english explain what us wrong. !!!!!

  • antbates1991 Anthony Bates (@antbates1991) reported from Burton upon Trent, England

    @virginmedia It's for Virgin Media. Everytime I ring up to try and change something no one over the phone can ever find my account and because of this no one can help me. I want to cancel my package because the offer I'm on expires next month and the services are not worth £84.

  • stuwin1 Stuart Windle (@stuwin1) reported from Stenson Fields, England

    @virginmedia When I phoned the contact centre they said they knew there was an issue and it would be sorted in 24hrs. A quick google shows this isnt just me its a common trend

  • acmtix 𝘼𝙙𝙖𝙢🐰 (@acmtix) reported from Eastwood, England

    @virginmedia Yes I have contacted Virginmedia a couple of times. It looks like there is a problem in Nottingham NG16 area again. This is a common issue. Disconnections and lack of a quality service.

  • bigbrawbill Lord William Niven (@bigbrawbill) reported from Ilkeston, England

    So @virginmedia has been going off with technical faults from yesterday, My @EE is also been going off signal wise from yesterday is anyone else not think this is eerie and so so weird that both going down at the same time. Come on conspiracy theories welcome.

  • acmtix 𝘼𝙙𝙖𝙢🐰 (@acmtix) reported from Eastwood, England

    @virginmedia This could not have happened at a worse time for me. I'm happy to make them cups of tea if they fix the fault a little sooner.

  • justrunningnow brian alvin (@justrunningnow) reported from Sandiacre, England

    @the____ghost @virginmedia Its broken

  • amarapickerill Amara Pickerill (@amarapickerill) reported from Walton upon Trent, England

    @virginmedia please tell me how to contact your complaints department as I have an ongoing issue with your mobile department that’s been raised over the last 12 months and no one can help me! #poorcustomerservice #virginmobile #complaint #help

  • bigbrawbill Lord William Niven (@bigbrawbill) reported from Ilkeston, England

    @virginmedia terrible customer service, my box is overheating, has done for around 2 days, we have to switch the box of for 5-6 hours then it comes back on, according to customer services nothing can be done until it happens again, then they will look at it. What a shambles

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MaverickNUFC Matt Holbrook (@MaverickNUFC) reported

    @virginmedia honestly 56mins and counting on hold then only to be put back on hold to change departments even though I've come through via your correct links. Shambles. That's why I'm going back to Sky! Thats if I can actually get through to cancel

  • kamisfortune Melric ✿ Love Rowan & Villy 2020 (@kamisfortune) reported

    @virginmedia I'm really angry with how I've been treated as a customer. Had no wifi for 2 weeks, had 3 rebooked engineers appointments with no communication, now told nothing can be done until 7th of March. I'm a teacher - how am I supposed to do my job if I have no internet at home?

  • MILKBREADFAERIE ❦ san • hu tao nation ❦ (@MILKBREADFAERIE) reported

    virgin media open ur ******* doors and fix my accommodation's wifi i wanna play genshin

  • monkeyboys1 neil (@monkeyboys1) reported

    @virginmedia joke of a company try to cancel my contract as we're moving and you don't supply to our new house I have cancelled my direct debit as no contact. Bet you contact me when your money doesn't get to you. FURIOUS

  • hep_lone Heplone (@hep_lone) reported

    @karen_gibson88 @virginmedia I wish I could get this level of customer service ftom @virginmedia

  • buskib23 Buskib23 (@buskib23) reported

    @virginmedia @Virgin @monkeyboys1 Yes, I want virgin media to let me cancel my contract, without charging me a cancellation fee.

  • debsfreeman1966 Debbie Freeman (@debsfreeman1966) reported

    @virginmedia We finally got through but gosh do they keep you hanging on and then the person didn’t know the answer so just put the phone down. We’re really losing patience now ....

  • AmandaWorley01 Amanda Worley (@AmandaWorley01) reported

    After being cut off twice and over 1 1/2 hours of being on hold.. I’ve given up for the evening with @virginmedia - terrible service and being charged a random £26.10 for no reason and a bill hike. Who thought cancelling the contract would be so hard. Furious doesn’t come close!

  • buskib23 Buskib23 (@buskib23) reported

    @virginmedia @Virgin @monkeyboys1 The service is rubbish, have you not seen the speed test, I posted, I'm only getting 7% of the speed I should be getting, I can't even do my job.

  • TrishaL8 tricia long🦋🌹💙 (@TrishaL8) reported

    Even when did get through the advisor was almost incomprehensible and seemed to think fact I was a loyal customer showed I was happy ergo would be happy with monthly increase of £15! @virginmedia ?