Virgin Media Outage Report in Derby, England
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The latest reports from users having issues in Derby come from postal codes DE23 and DE22.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Derby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Derby, England
The most recent Virgin Media outage reports came from the following cities: Swadlincote, Nottingham, Loughborough, Derby, Ilkeston and Burton upon Trent.
| City | Problem Type | Report Time |
|---|---|---|
 Swadlincote |
Total Blackout | |
| Swadlincote |
Internet | |
| Nottingham |
TV | |
| Nottingham |
Internet | |
| Loughborough |
Internet | |
| Derby |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derby, England
Latest outage, problems and issue reports in Derby and nearby locations:
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Neil Johnson
(@neilmjohnson72) reported
from
Ashby-de-la-Zouch, England
@virginmedia You need to sort your customer service out, it is absolutely disgraceful. Your technical team are ignorant and hang calls up without situation. You are getting dumped!
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Lisa Pitt
(@lisa_c_pitt) reported
from
Gotham, England
@virginmedia can I cancel all services, new contract started 14th Nov. New changes dont take effect until 8th dec.
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Anthony Bates
(@antbates1991) reported
from
Burton upon Trent, England
New tactics from Virgin Media, ring up to cancel, they say they can't find your account and then put the phone down. 🖕🖕
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@virginmedia This could not have happened at a worse time for me. I'm happy to make them cups of tea if they fix the fault a little sooner.
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Charlie Bethel
(@charlie_bethel) reported
from
Beeston, England
@virginmedia Very very poor customer service
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Sinead Bacon👩🏼⚕️
(@prinnysinead) reported
from
Kegworth, England
@virginmedia need to sort their shit out, we’ve had shitty on off WiFi for months now 🙄🙄
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Lord William Niven
(@bigbrawbill) reported
from
Ilkeston, England
@virginmedia terrible customer service, my box is overheating, has done for around 2 days, we have to switch the box of for 5-6 hours then it comes back on, according to customer services nothing can be done until it happens again, then they will look at it. What a shambles
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Amara Pickerill
(@amarapickerill) reported
from
Walton upon Trent, England
@virginmedia please tell me how to contact your complaints department as I have an ongoing issue with your mobile department that’s been raised over the last 12 months and no one can help me! #poorcustomerservice #virginmobile #complaint #help
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Jonathon Riall
(@jonnyriall) reported
from
Shepshed, England
@virginmedia It doesn't feel like paying £50+ a month for no fancy services (basic TV and broadband) this is great customer service.
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@virginmedia The loss of service registration doesn't even work!
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James Watts
(@james_watts) reported
from
Sandiacre, England
@virginmedia The is letting me know. Downloads are very slow a video that would normally take 3 mins is now 40.
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Charlie Bethel
(@charlie_bethel) reported
from
Beeston, England
@virginmedia Hi. Nobody has phoned or sent a text to my parents and there phone internet and tv is still not working. They have to keep topping up there mobile credit and nobody answers there calls
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Lord William Niven
(@bigbrawbill) reported
from
Ilkeston, England
@virginmedia I am sorry, but what a shocking customer service, hardly speaking a word of english, patronising me as if I am setting it up wrong and going over what I have already done. Can I have someone english explain what us wrong. !!!!!
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Jonathon Riall
(@jonnyriall) reported
from
Shepshed, England
@virginmedia No issues reported and yet again I can't access any on demand TV tonight.
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@virginmedia It's been like this for a while. I cannot rely on the service at all.
-
𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@virginmedia What would be really good is if you send out a message to your customers telling them there is an issue rather than leaving it to them to find out that they cannot use your services.
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Amazon Aquatics
(@AmazonAquatics1) reported
from
Ripley, England
@virginmedia I just want to report an open cabinet on my street, and it's hard work, I don't want to sign up to your "community" as I have tried now twice and had to do the damn not a robot thing both times which takes ages and it says my email is not valid
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@virginmedia Yes I have contacted Virginmedia a couple of times. It looks like there is a problem in Nottingham NG16 area again. This is a common issue. Disconnections and lack of a quality service.
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@Louise4Mh @virginmedia You wait till they try and rip you off by allowing reverse unsolicited text messages to your devices and charge you a £1 a message for a message never sent or received. Criminal.
-
Anthony Bates
(@antbates1991) reported
from
Burton upon Trent, England
@virginmedia It's for Virgin Media. Everytime I ring up to try and change something no one over the phone can ever find my account and because of this no one can help me. I want to cancel my package because the offer I'm on expires next month and the services are not worth £84.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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♡ JOHN ♡
(@jvernlg) reported
Not that fact I am using my data in my own home because @virginmedia is yet again not working. Why do I pay so much for this **** internet??
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Taran
(@budwaltaran) reported
@virginmedia fix your wifi, its been **** for a few months. Im using data because you cant fix your ******* **** internet.
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Briggsy
(@Briggsy68889460) reported
@virginmedia Your **** internet just went out again for the 6th time this week
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Jak_Collier
(@Jak_Collier) reported
So first 12 hours of @virginmedia since install Internet didn't get activated till 8pm and TV not getting account details at all! Great first day for a new customer 👍🙄
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JigglyEmz
(@DJEmz1990) reported
And yet they still haven't got back to me about a support message I sent over a month ago, asking to temporarily reduce services to reduce cost. Yes thank you @virginmedia for completely ignoring me and now messing me up on exactly what I wanted to avoid happening
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Ivan Chambers
(@AluzionzR6) reported
@virginmedia The system we use gives us a status on the text and it always says "Enroute" which usually means a carrier issue. I've asked people to text me aswell and it's the same. A good hour or so. I've not received a Microsoft SMS for 3 days so had to switch to work phone for that.
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Martin Brown
(@pavlovscats) reported
@virginmedia The issue was sorted out on 6 February but I’ expected to pay for a service I never had AND claiming the account is past due and adding late payment charges. How can you expect me to pay for a service that failed for 25 days out of 30? I’ve had to pay now to avoid disconnection.
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Jade ☼
(@jade_rmbg) reported
@virginmedia hi my wifi has been extremely bad over the past couple days, keep going on and off, we’ve tried restarting a couple times, nothing changes, me and my flats are are both working from home so it’s REALLY annoying, especially for the price that we pay
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Jamie Tuck ™
(@JME_401) reported
@virginmedia need my internet sorting ASAP !!! It’s running mega slow can hardly do anything
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SLC 🌻
(@sarahcxo) reported
@virginmedia any ideas how long the virgin will be down for in the Litherland area, L21?