Virgin Media Outage Report in Derby, England
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The latest reports from users having issues in Derby come from postal codes DE23 and DE24.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Derby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Derby, England
The most recent Virgin Media outage reports came from the following cities: Nottingham, Burton upon Trent, Derby, Ilkeston, Swadlincote and Loughborough.
| City | Problem Type | Report Time |
|---|---|---|
 Nottingham |
Internet | |
| Burton upon Trent |
Internet | |
| Derby |
Internet | |
| Nottingham |
||
| Ilkeston |
Internet | |
| Ilkeston |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derby, England
Latest outage, problems and issue reports in Derby and nearby locations:
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kate kells
(@katephus) reported
from
Ilkeston, England
@virginmedia our router has stopped working leaving us without broadband or the telephone and we have been unable to get through to anyone who can help. You just hang up. Fuming!!!! Get in contact ASAP
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owen scrimshaw
(@owen40uk) reported
from
Beeston, England
@virginmedia @Moz10Paul Why is it that your customers have to tell you it’s not bloody working before you decide to admit an issue not impressed or happy
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JayBhojani
(@MrBhojani) reported
from
Loughborough, England
@virginmedia £160 a month for you to be shit.
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Lord William Niven
(@bigbrawbill) reported
from
Ilkeston, England
So @virginmedia has been going off with technical faults from yesterday, My @EE is also been going off signal wise from yesterday is anyone else not think this is eerie and so so weird that both going down at the same time. Come on conspiracy theories welcome.
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Tuesdy Burgin
(@TuesdyB) reported
from
Ilkeston, England
@virginmedia Is the service down in the DE7 area? Everything looks like its working but we have no internet connection.
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brian alvin
(@justrunningnow) reported
from
Sandiacre, England
@the____ghost @virginmedia Its broken
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Jonathan Ibbotson
(@jeibbotson) reported
from
Castle Donington, England
@virginmedia please sort out your appalling broadband service in the derby area. More time down than up @Ofcom you ought to mandate refunds
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Andy Picken
(@andyvic7) reported
from
Walton upon Trent, England
@drummerwhitey @virginmedia Not sure if you’ve done this Steve but when I had issues and no joy I slated them on here every 10 minutes, they finally pulled me into a private chat room and I got things sorted
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Chris Seddon
(@_Chris_Seddon_) reported
from
Melbourne, England
Looks like someone pulled out the wrong plug at Virgin Media HQ. Even their website is down!
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Mary Oliver
(@Mary_C_Oliver) reported
from
Beeston, England
@virginmedia Also, the number is not working
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Joanna Hayes
(@SmileyJMH) reported
from
Loughborough, England
@virginmedia I have WiFi at the moment. . . The problem is intermittent, it doesn't seem to coincide with times of high demand necessarily. It's incredibly frustrating, especially when working remotely from home and losing signal cuts everything off.
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John Byrne 🏴
(@derbytrim) reported
from
Belper, England
@virginmedia poor customer service i can't cancel my contract online and cant get through on the phone after 30 minutes waiting , ironic for a media company.
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Carrie
(@xCarrie82x) reported
from
Kimberley, England
@virginmedia Broadband and smart tv still up and down!! Wouldn’t mind but worked all day and just wanted to catch up online and chill watching TV! #virginmediadown #lockdown #NHSworkers
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Jonathan Ibbotson
(@jeibbotson) reported
from
Castle Donington, England
@virginmedia the performance of your network in the Castle Donington area (DE74) is currently appalling. Massive number of Critical T3 time-out errors. Please fix this NOW #poorservice #virginmediadown
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matt downing
(@mattdowning5) reported
from
Selston, England
@virginmedia How about just giving your customers reliably service for the extortionate prices. We can look after our kids as parents. You do your job as service providers. I don't want my kids in borstal
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James Dawes
(@dawesje) reported
from
Burton upon Trent, England
@virginmedia just like to say what a load of rubbish your service is! And I’m not even with you
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Gareth Smith
(@gaz_smith123) reported
from
Ilkeston, England
Area 30 has been having issues for a week now but @virginmedia still won’t admit there’s an issue - according to them everything is just fine & working perfectly! #virginmediadown #virginmedia #ilkeston #area30
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Kizzy 🦇 Puckmigo23
(@Kizztronice) reported
from
Awsworth, England
@virginmedia I have used this service for the past hour to then be told the matter can not be fixed via the text service. So that was very unhelpful indeed.
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Neil else
(@Neilelse1974) reported
from
Chellaston, England
@virginmedia I need to book an engineer visit, meant to work from home but can’t due to your broadband. Have tried everything advised but nothing .. 1.35mb download please help !
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Patricio R. Sanchez
(@psanchezc) reported
from
Beeston, England
@virginmedia internet not working! All lights and signal showing as normal but all devices not having internet access! NG9 2QZ
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lorna Roberts
(@LornaR1980) reported
@virginmedia PH1 2AH - We've had 2 major outages of our broadband and tv in 3 weeks. Have now lost a total of a full day's work by not being online. No service texts/ emails this time round either. Really disappointing service.
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Frieda
(@Farida50392605) reported
@virginmedia I’ve been waiting for almost half an hour for my call to be answered I want to know why my broadband bill has gone up twice in the Space of a few months without my permission.What a rip off, I’m waiting to get through to cancel as this is very sneaky of @virginmedia
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Ian Smith
(@1an5mith) reported
@virginmedia What I find truly laughable is someone posted on local facebook group 40 minutes ago it was back up. Perhaps you could inform the ineffective jokers that run your SMS update service so people like that registered for updates on the outage are informed. #virginmedia clueless
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Luke Pawley
(@LukePawley1) reported
@virginmedia I have called them twice. I have spent over 2 hours on the phone. During the third hour they cut me off. Nobody wants to help Yet again.
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Zak M
(@mcintyre2009) reported
@virginmedia I’d probably just relay a message back to whoever provides these people training. Her attitude was disgusting and I’m pretty sure a few claims she made were ridiculously wrong. Thanks for the link! I’ll certainly be making a complaint.
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Manny
(@mansta007) reported
@virginmedia My complaint has been closed we had a email today what is going on with virgin wht close it with my concent I would rate ur customer service 0
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Ranulf Barman
(@Randibarman) reported
Worst service ever experienced today by @VirginMedia. Gone from a connection date today, to tomorrow, to the 25th May, to 1 June, to an unspecified date. Some people are actually reliant on broadband to work you know. Avoid them like the plague #virginmedia #shitshow
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Sarah Morgan
(@SarahDiamond85) reported
@virginmedia £99 just feels a bit excessive, I was expecting to pay something but this is the first time I will have called virgin media out in the 5years I’ve been a customer.
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Charlie
(@charboy_01) reported
@virginmedia Virgin. You are really starting to get on my nerves. I raised a complaint a few weeks ago. Trying to call up now and your ending every single one of my calls when I go through security!! It’s not on!
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heidi
(@_sadunistudent_) reported
@charboy_01 @virginmedia You tell em Charlie! You deserve better customer service!