Virgin Media outages and service status in Derby, England

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Swadlincote, Ilkeston, Ripley, Loughborough, Derby, and Burton upon Trent.

City	Problem Type	Report Time
Swadlincote	Internet	9 hours ago
Ilkeston	Internet	18 hours ago
Ilkeston	Internet	19 hours ago
Ilkeston	Internet	22 hours ago
Ilkeston	Internet	1 day ago
Ilkeston	Total Blackout	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

• 
  Andy Oram (@Andyoram25) reported 2 minutes ago from Ashby-de-la-Zouch, England

  Trying to watch #LIVWOL but pic quality on ITV4 is awful. Tried ITV X app & not any better. The Virgin Media ITV X app isn't working. This is poor but not unexpected from ITV who just cannot do digital stuff.

• 
  Katy Oliver (@k28ykaty) reported 9 minutes ago from Sandiacre, England

  @virginmedia Except if your me.. I’ve continually been supplied with a poor excuse for broadband.. I was promised a booster for my signal yet weeks later I’ve still not received it.. your not keeping up your side of this contract.. will not renew my contract when this is over!

• 
  li.iam🏳️‍🌈👬♥️ (@Liammanning2u) reported 10 minutes ago from Swadlincote, England

  @virginmedia can someone help me

• 
  Luketh (@Luketh13ttv) reported 10 minutes ago from Heanor and Loscoe, England

  @virginmedia I've clicked the link, logged in, and apparently there's no network issue... So how do you explain the issues I've had throughout today?

• 
  Bhavna 🙋🏽‍♀️ (@MissBeBop) reported 15 minutes ago from Eastwood, England

  When @virginmedia wifi is working it’s bloody amazing, when you need to raise an issue with them it’s the most frustrating experience ever. Today I have had 2 people hang up mid call, 3 bots, 2 people on chat and still in the same place. No ******* wifi!!!!

• 
  Lord William Niven (@bigbrawbill) reported 19 minutes ago from Ilkeston, England

  @virginmedia I am sorry, but what a shocking customer service, hardly speaking a word of english, patronising me as if I am setting it up wrong and going over what I have already done. Can I have someone english explain what us wrong. !!!!!

• 
  Fazal Rehman (@breadf2man) reported 19 minutes ago from Loughborough, England

  @virginmedia A lady told me two weeks ago it would be sorted end of the week. I rang again a lady said she would contact manager and ring me back that day. Never happened, I will can take complaint to next level and then the independent complaints ombudsmen. Virgin complaints procedure poor

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 19 minutes ago from Eastwood, England

  @virginmedia The loss of service registration doesn't even work!

• 
  kate kells (@katephus) reported 24 minutes ago from Ilkeston, England

  @virginmedia our router has stopped working leaving us without broadband or the telephone and we have been unable to get through to anyone who can help. You just hang up. Fuming!!!! Get in contact ASAP

• 
  John D (@Jdd535) reported 30 minutes ago from Stapleford, England

  Virgin gone down again... Great wen it works... but wen it goes its bad.. n wots worse is their customer service.. or rather lack of it!! Far worse than SKY.. but swap 2 moz.. terrible!!! #sky #virginmedia

• 
  Dave Martin (@flyingscotsmin1) reported 34 minutes ago from Eastwood, England

  @virginmedia what's going on?? TV is still not working!! Tried resetting and still nothing.

• 
  Jade Lewis (@JadeLewis92) reported 37 minutes ago from Felley, England

  @virginmedia I need to cancel my services but I can't get through on the phone or on the website. How am I supposed to cancel?!

• 
  DJ Dan-E-D (@DannyD678) reported 43 minutes ago from Felley, England

  @virginmedia Still no return bag 3 weeks after you said you were sending it. Can’t speak to you because I’m not a customer. Sort it out please ASAP.

• 
  richard taylor (@richardtaylor37) reported 43 minutes ago from Stapleford, England

  @virginmedia Hi, we are having issues connecting to the wifi throughout the house. The room the hub is in is good but the rest of the house is very poor, we have our children complaining that their games consoles won’t connect or buffering and glitching and it’s costing us a fortune.

• 
  Jayne Moore (@moore2_jayne) reported 46 minutes ago from Annesley, England

  @virginmedia please can you inbox me urgently about restoring my dementia Mums phone line - been holding for over an hour with no human to help - this is urgent. Poor service so far.

• 
  Laura Plumbley (@LauraPlumbley) reported 47 minutes ago from Kimberley, England

  @virginmedia my order has been parked since the 14th the customer service team are supposed to be getting in contact? Have tried calling with no answer and then the call was just cut off. I really need to get this sorted

• 
  Michael Sarjeant (@sarjeantm01) reported 48 minutes ago from Burton upon Trent, England

  @virginmedia We have an engineer booked for Monday but I don't believe this is really acceptable with the amount of money we pay each month we should be able to expect a service which works, I understand there will be issues but over 3 hours later nothing?

• 
  Russell Morrell (@stagladanddad) reported 52 minutes ago from Annesley, England

  Hey @virginmedia my landline has stopped working again This is the second time I've had this problem now You'd have thought with you putting the prices up your service would be better?

• 
  tia carter🥑 (@_teecarts) reported 52 minutes ago from Eastwood, England

  virgin media is down in my area so looks like i can’t work👏🏼

• 
  kate kells (@katephus) reported 58 minutes ago from Ilkeston, England

  @virginmedia @02Priority_pjs with the current major issue with your apps are you going to deliver priority booking like you’ve promised? #keeppromises

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ✨👠♿️ (@TheRealCleoGib) reported 2 minutes ago

  @PeteUK7 @virginmedia *******, the arguing bots love this post! I'm so sorry for your loss. Let rip on every company causing you distress x

• 
  N (@NathanCourtney9) reported 3 minutes ago

  @virginmedia internets down again. The reliability of this MULTI BILLION pound business is crazy. Im super glad they’ve partnered up with my network provider @O2 who are also just as unreliable. My decisions as an adult are awfully bad.

• 
  JC (@SaffaJC) reported 3 minutes ago

  @davekeena1 @virginmedia Mate I would reconsider virgin. Their customer service is the worst. They will admit they messed up but do nothing to rectify it. The staff are either inadequately trained or simply don’t care. Manager are the same unqualified under trained and useless

• 
  JFT97 (@Mr_ITellYah) reported 6 minutes ago

  @virginmedia The issue is it’s not the Tivo box. Also, recording series is not as straight forward like on the Tivo box. None of the features on it are particularly great. Tivo box is just all around better. 360 is a downgrade!

• 
  Pete 😷 #COVIDisAirborne (@PeteUK7) reported 8 minutes ago

  @virginmedia I don't want private communication with you - I don't want you to try to appease me as an individual but actually go and look into your systems, see how this can happen and deal with bereavements professionally. Look at the feedback. People are enraged by this kind of thing and it's entirely solvable at your end. Get somebody senior at VM involved. If you fix the system - you ensure my mum doesn't get more emails from you. But when you say 'to ensure everything is correct' - it clearly isn't.

• 
  Steven Byron (@StevenByro) reported 8 minutes ago

  @virginmedia what is the update on the broadband please. Ours has been intermittent for the last two weeks I’m unable to work and my partner is also unable to work. We have called multiple times and get told there’s been a fire causing the problem and told to wait 48 hours?

• 
  phillip stapley (@phillipstapley) reported 15 minutes ago

  @virginmedia response to my problem is terrible.. Please contact me!!

• 
  ִ (@peebthis) reported 18 minutes ago

  @Synifx @PeteUK7 @virginmedia saying this is an "edge case" is absolute bad faith. this exact case happens MULTIPLE TIMES PER DAY for a company like that

• 
  Rick Barrow (@TheGreenBarrow) reported 21 minutes ago

  @virginmedia **** your service and your contract. Four times I've been disconnected whilst on the phone. That's almost 2 hours of my life gone. You can have this equipment back. Only had a tv fault now I've got a broadband fault. So no tv and no broadband

• 
  Knightmare Fuelhausen (@Th3Crusad3r) reported 25 minutes ago

  @virginmedia Just had a text saying you've activated my new media stuff..... Except nobody's come to install it yet Should have been last week but there was a national problem so we agreed to reschedule. Nobody has contacted me either and now I've lost my internet connection