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Virgin Media outages and service status in Derby, England

Some problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 2 outage signals in the last 24 hours around Derby, including 2 direct reports.
  • The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
  • The most recent signal from this area was received Jul 4, 5:36 PM GMT+1.
  • 70% Internet (70%)
  • 13% Total Blackout (13%)
  • 9% Wi-fi (9%)
  • 9% TV (9%)

The latest reports from users having issues in Derby come from postal codes DE23 and DE22 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

July 5: Problems at Virgin Media

Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Ilkeston, Loughborough, Derby, Burton upon Trent, Swadlincote, and Ripley.

CityProblem TypeReport Time
Ilkeston Internet 15 hours ago
Ilkeston Internet 21 hours ago
Ilkeston Internet 3 days ago
Loughborough Total Blackout 5 days ago
Ilkeston Internet 6 days ago
Ilkeston Wi-fi 7 days ago

Nearby cities with recent reports

Ilkeston

5 recent signals

15 hours ago
Loughborough

1 recent signals

5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

  • WorTony
    Tony P (@WorTony) reported from Selston, England

    Hey @virginmedia I’m really loving the customer service - called 2 weeks ago to report a broken remote - I was told a new one would be on the way. I’m still waiting. I called yesterday and was told the email address I was giving and have had registered for 15-20 years was wrong

  • Jdd535
    John D (@Jdd535) reported from Stapleford, England

    Any chance virgin media can sort their network out.. paying for over 300mbps n only getting 46mbps!! #VirginMediaoutage #virginmediauk #virginmedia

  • Taidhgh
    Mr T O'regan (@Taidhgh) reported from Beeston, England

    @virginmedia service in NG8 #Nottingham becoming an expensive joke. Now apparently likely to be intermittent until 3pm for 'improvements' but no notice given? Great service guys. #planning

  • jeibbotson
    Jonathan Ibbotson (@jeibbotson) reported from Castle Donington, England

    @virginmedia please sort out your appalling broadband service in the derby area. More time down than up @Ofcom you ought to mandate refunds

  • StephenKFrost1
    Stephen (@StephenKFrost1) reported from Eastwood, England

    @virginmedia work done on our internet network has left us with weak security at the same time this was happening I had a new update on my Apple iPhone. Not ver happy with situation.

  • sarjeantm01
    Michael Sarjeant (@sarjeantm01) reported from Burton upon Trent, England

    When you have a smart house and your @virginmedia #Wifi goes down so nothing is working 😳 now the kids are moaning at no tablets, @PlayStation or @xboxuk there is only so many times I can reboot the hub...... #internetdown

  • IPSiara
    Ian Siara (@IPSiara) reported from Beeston, England

    @virginmedia can you explain how your customer services line was working up until the point I told you I wanted to leave, and since then you've cut me off 3 times in a row?

  • moore2_jayne
    Jayne Moore (@moore2_jayne) reported from Annesley, England

    @virginmedia @Ofcom how is it acceptable to have no service staff picking up a call after 90 minutes and to leave a vulnerable older person with no telephone?

  • Chops_Wallage
    Michael Wallage (@Chops_Wallage) reported from Ripley, England

    @virginmedia customer care should be renamed ‘customer don’t give a ****’ How long waiting to speak to someone...??? #rubbish #crapservice

  • Jdd535
    John D (@Jdd535) reported from Stapleford, England

    Virgin media must b the worst 4 customer service.. change ur engineer appointment without even discussing it!!! #virginmedia #theworstcustomerservice

  • MrBhojani
    JayBhojani (@MrBhojani) reported from Loughborough, England

    @virginmedia £160 a month for you to be shit.

  • LauraPlumbley
    Laura Plumbley (@LauraPlumbley) reported from Kimberley, England

    @virginmedia my order has been parked since the 14th the customer service team are supposed to be getting in contact? Have tried calling with no answer and then the call was just cut off. I really need to get this sorted

  • av9901
    Amit Vaidya- #Author (Forever Roaming the World)🌏 (@av9901) reported from Loughborough, England

    Productivity nearly at zero today because @virginmedia been off for nearly 24 hours 🙃 came on for 1 hour and now no service again! ...not I rely on the internet for work or anything 🤔 🙄🤬

  • acmtix
    𝘼𝙙𝙖𝙢🐰 (@acmtix) reported from Eastwood, England

    @virginmedia The loss of service registration doesn't even work!

  • moore2_jayne
    Jayne Moore (@moore2_jayne) reported from Annesley, England

    @virginmedia please can you inbox me urgently about restoring my dementia Mums phone line - been holding for over an hour with no human to help - this is urgent. Poor service so far.

  • DannyD678
    DJ Dan-E-D (@DannyD678) reported from Felley, England

    @virginmedia Still no return bag 3 weeks after you said you were sending it. Can’t speak to you because I’m not a customer. Sort it out please ASAP.

  • andyvic7
    Andy Picken (@andyvic7) reported from Walton upon Trent, England

    @drummerwhitey @virginmedia Not sure if you’ve done this Steve but when I had issues and no joy I slated them on here every 10 minutes, they finally pulled me into a private chat room and I got things sorted

  • iRacing74
    DJ Knight 🇬🇧 (@iRacing74) reported from Sandiacre, England

    With public service cuts, why do we year upon year pay more Council Tax for less service? Virgin Media put their prices, but do not reduce my service - If they did I'd cancel the service. We are legally obliged to pay more for less - go figure 🤷

  • iamj_armstrong
    James Armstrong (@iamj_armstrong) reported from Beeston, England

    @virginmedia There isn’t an outage. I have been told it may be a line fault but the hub was fine yesterday afternoon

  • kokiekola
    Koa (@kokiekola) reported from Awsworth, England

    @virginmedia Please help. :( He was sent the order information and the contract but nothing else. I contacted Yodel and they didn’t have anything to be sent to our house from you. We have no information.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • CDPL1
    Chris L (@CDPL1) reported

    @virginmedia what a joke of a company. I need my broadband point moved. Cable through the frame of my front door will be cut next week when a new door is installed. I will be without a service until 13th July which is the earliest an engineer can attend.

  • Prodgey
    Lyn Prodger (she/her) (@Prodgey) reported

    @virginmedia Also now called the 0800 outage line you gave me which says there is no problem in the area

  • JordanPsych_
    Jordan (@JordanPsych_) reported

    @virginmedia thanks for the high pings the last 3 months with no fix. Absolutely pointless playing any fps on your dogshit internet

  • HewanMcCarthy
    Hewan (@HewanMcCarthy) reported

    @virginmedia Link doesn’t show an outage, just spoke to one of your employees on the phone who said there is an outage in my area that doesn’t show up. Says everything

  • mollipod
    Mollipod ✨ twitch streamer 💜 (@mollipod) reported

    @_Cheebiez I literally moved from virgin media to a different provider last year for this exact problem. Honestly they’re a joke!!

  • stoneycatt
    Stoneycat ≅ 🏳️‍🌈💚🏳️‍⚧️ (@stoneycatt) reported

    @ClaimDeparx7p0 No chance. Making a fake account to try and get info out of people trying to fix a problem is pretty ******. Are you aware they are doing this @virginmedia ?

  • waughzone
    Duncan Waugh (@waughzone) reported

    @virginmedia No change. Service still intermittent at best.

  • mrsluc
    Sandra Robinson (@mrsluc) reported

    @YeshuaFoxtrot @virginmedia I read on here everyday about issues, I have to be honest they are the best I've had. Three years and never an issue, well apart from the persistant cold calls. I sympathise with people who do, I was with Sky and had to reset my modem 3 times a day.

  • nooneugly
    i (@nooneugly) reported

    Omg I have to watch the rugby on virgin media player? It’s like watching is 420p wtf is this man

  • Some_Nick1976
    Some-Nick1976 (@Some_Nick1976) reported

    @virginmedia It happens almost every evening from around 8pm to 9.30pm. It is also quite poor on a Sunday afternoon for a number of hours.