Virgin Media

Virgin Media Outage Report in Derby, England

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The latest reports from users having issues in Derby come from postal codes DE24 and DE23.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Derby, England 01/10/2026 19:30

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Nottingham, Selston, Ilkeston, Derby, Burton upon Trent, Swadlincote and Loughborough.

Loading map, please wait...
City Problem Type Report Time
United KingdomNottingham Internet
United KingdomSelston Internet
United KingdomIlkeston Internet
United KingdomIlkeston Internet
United KingdomDerby Internet
United KingdomIlkeston Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

  • dannychappo Danny Chaplin (@dannychappo) reported from Beeston, England

    @virginmedia service checker says your not in my area,but I know others who have your service and also diamond cable box right outside my house?

  • owen40uk owen scrimshaw (@owen40uk) reported from Beeston, England

    @virginmedia @Moz10Paul Why is it that your customers have to tell you it’s not bloody working before you decide to admit an issue not impressed or happy

  • SmileyJMH Joanna Hayes (@SmileyJMH) reported from Loughborough, England

    @virginmedia just had call from 'Harry' in London, your technical department. Apparently I'm having issues with broadband speed... His employer ID was 194, apparently? He was shouty, in very loud place, couldn't tell me who I was. Please look into number 01323897224. Infuriating.

  • moore2_jayne Jayne Moore (@moore2_jayne) reported from Annesley, England

    @virginmedia @Ofcom how is it acceptable to have no service staff picking up a call after 90 minutes and to leave a vulnerable older person with no telephone?

  • DannyD678 DJ Dan-E-D (@DannyD678) reported from Felley, England

    @virginmedia Still no return bag 3 weeks after you said you were sending it. Can’t speak to you because I’m not a customer. Sort it out please ASAP.

  • lee0510 Lee Smith (@lee0510) reported from Ilkeston, England

    @virginmedia please tell me how to speak to someone in your organisation! I can’t get through on line as it doesn’t recognise me even though you bill me and your phone system won’t allow me to speak to anyone. Customer service is diabolical.

  • psanchezc Patricio R. Sanchez (@psanchezc) reported from Beeston, England

    @virginmedia internet not working! All lights and signal showing as normal but all devices not having internet access! NG9 2QZ

  • PlasticDannyA Danny Austin (@PlasticDannyA) reported from Beeston, England

    @bagwaa @virginmedia Yours down? They were upgrading my street the other day and it was down for a couple of hours

  • Neilelse1974 Neil else (@Neilelse1974) reported from Chellaston, England

    @virginmedia I need to book an engineer visit, meant to work from home but can’t due to your broadband. Have tried everything advised but nothing .. 1.35mb download please help !

  • k28ykaty Katy Oliver (@k28ykaty) reported from Sandiacre, England

    @virginmedia Except if your me.. I’ve continually been supplied with a poor excuse for broadband.. I was promised a booster for my signal yet weeks later I’ve still not received it.. your not keeping up your side of this contract.. will not renew my contract when this is over!

  • StephenKFrost1 Stephen (@StephenKFrost1) reported from Eastwood, England

    @virginmedia work done on our internet network has left us with weak security at the same time this was happening I had a new update on my Apple iPhone. Not ver happy with situation.

  • rikkiwalker Rikki Walker (@rikkiwalker) reported from Annesley, England

    Let down by both @TravelodgeUK and @virginmedia in one weekend. I must be a lucky guy :/

  • gaz_smith123 Gareth Smith (@gaz_smith123) reported from Ilkeston, England

    @virginmedia have you got problems in area 30? My connection keeps dropping out!

  • LauraPlumbley Laura Plumbley (@LauraPlumbley) reported from Kimberley, England

    @virginmedia my order has been parked since the 14th the customer service team are supposed to be getting in contact? Have tried calling with no answer and then the call was just cut off. I really need to get this sorted

  • JadeLewis92 Jade Lewis (@JadeLewis92) reported from Felley, England

    @virginmedia I need to cancel my services but I can't get through on the phone or on the website. How am I supposed to cancel?!

  • lee0510 Lee Smith (@lee0510) reported from Ilkeston, England

    @virginmedia I cannot contact you by phone, your site will not allow me to sign in as my email is not available, clearly it wasn’t deleted from previous account so I can not see internet status or report faults. My Wi-Fi is intermittent, not working as I type reply.

  • Clarkey198 Stuart Clarke (@Clarkey198) reported from Hilton, England

    @virginmedia the level of customer service is appalling been with you only 1 day and wished I had stayed with O2

  • MissBeBop Bhavna 🙋🏽‍♀️ (@MissBeBop) reported from Eastwood, England

    @virginmedia any idea of when service will resume in NG16 as currently trying to work from home with no internet 😩

  • moore2_jayne Jayne Moore (@moore2_jayne) reported from Annesley, England

    @virginmedia please can you inbox me urgently about restoring my dementia Mums phone line - been holding for over an hour with no human to help - this is urgent. Poor service so far.

  • TuesdyB Tuesdy Burgin (@TuesdyB) reported from Ilkeston, England

    @virginmedia Is the service down in the DE7 area? Everything looks like its working but we have no internet connection.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • zoeamason Zoe Mason (@zoeamason) reported

    @virginmedia After 3 more calls, we’ve reset the hub (but it’s the local area failure from this morn that has taken us back to this issue - previously fixed). If the wifi pods go off again (in exactly an hour) I will require an engineer visit asap

  • Mangermouse Dan / Danni / Mangermouse (@Mangermouse) reported

    Hey @virginmedia are there issues going on with broadband currently? I've had severe issues for the past 2 hours now and the sites not exactly helping me, I know its not my hub connection etc.

  • joshwatters1 Josh Watts (@joshwatters1) reported

    @virginmedia It’s an issue with the box that was installed apparently.. still waiting my 8pm call bk from the amazing support team. Do your customers always wait 5 day to use your services???

  • LizHubbard1 Liz Hubbard (@LizHubbard1) reported

    @virginmedia @VirginMedia_TV We have pictures but no volume on any of the channels that we subscribe to through you (terrestrial channels are fine). Are there any problems in the Greater London area with the VM service that you're aware of?

  • youve_got_mail9 Ewan Murray (@youve_got_mail9) reported

    @virginmedia It’s been over 28 days since the 1st of 4 engineers came out. I’m now running out of data on my SIM card and can’t go in like this. Stop brushing me off and private message me a proper phone number or email to contact. Your system is obviously not working

  • one_livest The Livest One (@one_livest) reported

    @virginmedia I have had two of your 'customer service' agents hang up on me! Terrible customer service. No broadband/tv/telephone - basically no service

  • 99GGMU99 Prime Denzel (@99GGMU99) reported

    @virginmedia List is longer then santas , still can’t have more the 5 devices on Wi-Fi with it struggling let alone hard wired connection, upgraded to the new gig one but same slow poor performance surely I’m due compensation by now I don’t get it

  • AmandaCostello2 Amanda Costello (@AmandaCostello2) reported

    @virginmedia I am unable to log into my account so I can not submit a form to make a complaint-your service really is appalling

  • gue5ty84 Richard Guest (@gue5ty84) reported

    @mrkevincooper @virginmedia I agree. @YodelOnline are awful!

  • SE27Parents West Norwood Parents (@SE27Parents) reported

    @virginmedia Internet is still down in SE27 0AD, despite website saying this is now fixed. It's the same for our whole street, so not a hub issue, Please fix, or at least admit youve failed to fix it.