Virgin Media Outage Report in Derby, England
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The latest reports from users having issues in Derby come from postal codes DE1, DE23, DE21 and DE73.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Derby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Derby, England
The most recent Virgin Media outage reports came from the following cities: Derby, Nottingham, Ilkeston, Ripley, Loughborough, Burton upon Trent, Swadlincote and Ashbourne.
| City | Problem Type | Report Time |
|---|---|---|
 Derby |
Internet | |
| Derby |
Internet | |
| Nottingham |
Internet | |
| Nottingham |
TV | |
| Nottingham |
Total Blackout | |
| Nottingham |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derby, England
Latest outage, problems and issue reports in Derby and nearby locations:
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Jade Lewis
(@JadeLewis92) reported
from
Felley, England
@virginmedia I need to cancel my services but I can't get through on the phone or on the website. How am I supposed to cancel?!
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Laura Plumbley
(@LauraPlumbley) reported
from
Kimberley, England
@virginmedia my order has been parked since the 14th the customer service team are supposed to be getting in contact? Have tried calling with no answer and then the call was just cut off. I really need to get this sorted
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Mr T O'regan
(@Taidhgh) reported
from
Beeston, England
@virginmedia service in NG8 #Nottingham becoming an expensive joke. Now apparently likely to be intermittent until 3pm for 'improvements' but no notice given? Great service guys. #planning
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Stephen
(@StephenKFrost1) reported
from
Eastwood, England
@virginmedia work done on our internet network has left us with weak security at the same time this was happening I had a new update on my Apple iPhone. Not ver happy with situation.
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Stuart Clarke
(@Clarkey198) reported
from
Hilton, England
@virginmedia the level of customer service is appalling been with you only 1 day and wished I had stayed with O2
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Jayne Moore
(@moore2_jayne) reported
from
Annesley, England
@virginmedia @Ofcom how is it acceptable to have no service staff picking up a call after 90 minutes and to leave a vulnerable older person with no telephone?
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Lee Smith
(@lee0510) reported
from
Ilkeston, England
@virginmedia I cannot contact you by phone, your site will not allow me to sign in as my email is not available, clearly it wasn’t deleted from previous account so I can not see internet status or report faults. My Wi-Fi is intermittent, not working as I type reply.
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Gareth Smith
(@gaz_smith123) reported
from
Ilkeston, England
@virginmedia have you got problems in area 30? My connection keeps dropping out!
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Bhavna 🙋🏽♀️
(@MissBeBop) reported
from
Eastwood, England
@virginmedia any idea of when service will resume in NG16 as currently trying to work from home with no internet 😩
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Katy Oliver
(@k28ykaty) reported
from
Sandiacre, England
@virginmedia Except if your me.. I’ve continually been supplied with a poor excuse for broadband.. I was promised a booster for my signal yet weeks later I’ve still not received it.. your not keeping up your side of this contract.. will not renew my contract when this is over!
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Lee Smith
(@lee0510) reported
from
Ilkeston, England
@virginmedia please tell me how to speak to someone in your organisation! I can’t get through on line as it doesn’t recognise me even though you bill me and your phone system won’t allow me to speak to anyone. Customer service is diabolical.
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Danny Chaplin
(@dannychappo) reported
from
Beeston, England
@virginmedia service checker says your not in my area,but I know others who have your service and also diamond cable box right outside my house?
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DJ Dan-E-D
(@DannyD678) reported
from
Felley, England
@virginmedia Still no return bag 3 weeks after you said you were sending it. Can’t speak to you because I’m not a customer. Sort it out please ASAP.
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Joanna Hayes
(@SmileyJMH) reported
from
Loughborough, England
@virginmedia just had call from 'Harry' in London, your technical department. Apparently I'm having issues with broadband speed... His employer ID was 194, apparently? He was shouty, in very loud place, couldn't tell me who I was. Please look into number 01323897224. Infuriating.
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Rikki Walker
(@rikkiwalker) reported
from
Annesley, England
Let down by both @TravelodgeUK and @virginmedia in one weekend. I must be a lucky guy :/
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Mark Simms
(@marksimms3) reported
from
Selston, England
I want to leave @virginmedia but they are hoping I lose the battle of how long can we keep this man on hold before he gives up” battle ..what a terrible company.
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Jayne Moore
(@moore2_jayne) reported
from
Annesley, England
@virginmedia please can you inbox me urgently about restoring my dementia Mums phone line - been holding for over an hour with no human to help - this is urgent. Poor service so far.
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Neil else
(@Neilelse1974) reported
from
Chellaston, England
@virginmedia I need to book an engineer visit, meant to work from home but can’t due to your broadband. Have tried everything advised but nothing .. 1.35mb download please help !
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owen scrimshaw
(@owen40uk) reported
from
Beeston, England
@virginmedia @Moz10Paul Why is it that your customers have to tell you it’s not bloody working before you decide to admit an issue not impressed or happy
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Danny Austin
(@PlasticDannyA) reported
from
Beeston, England
@bagwaa @virginmedia Yours down? They were upgrading my street the other day and it was down for a couple of hours
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Perhaps_not
(@_perhaps_not) reported
@virginmedia I am seriously fed up with your lies. Your billing error means my services are now disconnected. You have no appreciation for your customers and your customer service is useless.I will be cancelling my contract and you won't see more money from me!!!
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Gregg Anscomb
(@GAnscomb) reported
@virginmedia are such a joke, we pay for internet we don’t get, TV signals so bad we can’t even watch HD channels because of the break up and a on demand service that doesn’t even work. I highly recommend to anyone thinking about using them don’t… #rubbish #rippedoff #joke
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Ray McKinnon
(@RayMcKinnon1) reported
@SkyHelpTeam It’s been a nightmare, not even received my login for Disney+ yet being billed for it, not what I expected from Sky, never had issues with Virgin media either. Please restore my trust in Sky
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Kirsty Duncan
(@kirstyduncan77) reported
@virginmedia is there a problem with your website - I’m trying to add sky sports mix and it’s constantly telling me there is a problem
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Bethany Smardon
(@bethanysmardon) reported
@virginmedia Ohhh yes! It was booked for yesterday, now we’ve been told it was today, then Thursday. But account says 19th July. Do you think a month with no service is acceptable?
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old3n
(@old3n1) reported
@virginmedia again your crap no internet buffering unable to watch Netflix can't wait for my contract to end
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Broken By War 🏴
(@BrokenByWar) reported
@virginmedia How the DMs work is I tell you my private issue in private and you attempt to help me? BTW I've spent two hours of my time talking to the wall via virgin webchat and another hour on the phone. So after years of talking to dis-interested staff, I'm done. Enjoy your night.
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Gregg Anscomb
(@GAnscomb) reported
@virginmedia Please don’t insult me with that mate. We have done all of that ****. Your service is a complete joke, you steal money from us and laugh. Look on my twitter feed, there’s many people who have the same experience. But you do nothing about it. No matter how much we ask.
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CAnwenCH
(@CookHenesy) reported
@virginmedia @Emma97745369 Why can’t you just let the woman cancel the contract for free and go with a company that can provide the service she’s paying for?
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Martin1983
(@mtd241983) reported
@virginmedia I don’t want stream I want cable TV but according to VM you don’t offer cable tv anymore just the streaming service.