Virgin Media outages and service status in Derby, England

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Derby, Burton upon Trent, Swadlincote, Ilkeston, Ripley, and Loughborough.

City	Problem Type	Report Time
Derby	TV	2 hours ago
Burton upon Trent	Total Blackout	2 days ago
Burton upon Trent	Internet	3 days ago
Swadlincote	TV	5 days ago
Derby	TV	6 days ago
Swadlincote	Internet	11 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

• 
  Joanna Hayes (@SmileyJMH) reported 4 minutes ago from Loughborough, England

  @virginmedia just had call from 'Harry' in London, your technical department. Apparently I'm having issues with broadband speed... His employer ID was 194, apparently? He was shouty, in very loud place, couldn't tell me who I was. Please look into number 01323897224. Infuriating.

• 
  JayBhojani (@MrBhojani) reported 6 minutes ago from Loughborough, England

  @virginmedia £160 a month for you to be shit.

• 
  kate kells (@katephus) reported 7 minutes ago from Ilkeston, England

  @virginmedia @02Priority_pjs with the current major issue with your apps are you going to deliver priority booking like you’ve promised? #keeppromises

• 
  Ken Godber (@GodberKen) reported 8 minutes ago from Annesley, England

  @virginmedia hi - I have a sim only mobile contract that's not been used for at least 18mths. I've stopped the DD as I'm unable to simply cancel via website and the number quoted to call doesn't work. I've got nowhere to go with this problem now.

• 
  Stephen (@StephenKFrost1) reported 13 minutes ago from Eastwood, England

  @virginmedia work done on our internet network has left us with weak security at the same time this was happening I had a new update on my Apple iPhone. Not ver happy with situation.

• 
  John D (@Jdd535) reported 14 minutes ago from Stapleford, England

  Virgin gone down again... Great wen it works... but wen it goes its bad.. n wots worse is their customer service.. or rather lack of it!! Far worse than SKY.. but swap 2 moz.. terrible!!! #sky #virginmedia

• 
  li.iam🏳️‍🌈👬♥️ (@Liammanning2u) reported 17 minutes ago from Swadlincote, England

  @virginmedia @taylur41 Does @LutzSchueler know how bad your customer service is

• 
  Patricio R. Sanchez (@psanchezc) reported 17 minutes ago from Beeston, England

  @virginmedia internet not working! All lights and signal showing as normal but all devices not having internet access! NG9 2QZ

• 
  Tuesdy Burgin (@TuesdyB) reported 19 minutes ago from Ilkeston, England

  @virginmedia Is the service down in the DE7 area? Everything looks like its working but we have no internet connection.

• 
  James Watts (@james_watts) reported 33 minutes ago from Sandiacre, England

  @virginmedia The is letting me know. Downloads are very slow a video that would normally take 3 mins is now 40.

• 
  Bhavna 🙋🏽‍♀️ (@MissBeBop) reported 36 minutes ago from Eastwood, England

  @virginmedia any idea of when service will resume in NG16 as currently trying to work from home with no internet 😩

• 
  Rikki Walker (@rikkiwalker) reported 40 minutes ago from Annesley, England

  Let down by both @TravelodgeUK and @virginmedia in one weekend. I must be a lucky guy :/

• 
  Derbydog (@derbydog1976) reported 40 minutes ago from Stenson Fields, England

  @virginmedia @virginhelp is there a problem with the internet as mine has just dropped off

• 
  Neil Johnson (@neilmjohnson72) reported 42 minutes ago from Ashby-de-la-Zouch, England

  @virginmedia You need to sort your customer service out, it is absolutely disgraceful. Your technical team are ignorant and hang calls up without situation. You are getting dumped!

• 
  matt downing (@mattdowning5) reported 46 minutes ago from Selston, England

  @virginmedia How about just giving your customers reliably service for the extortionate prices. We can look after our kids as parents. You do your job as service providers. I don't want my kids in borstal

• 
  richard taylor (@richardtaylor37) reported 46 minutes ago from Stapleford, England

  @virginmedia so sick of your poor wifi. Using all my mobile data each month because your wifi is so rubbish time to change provider me thinks.

• 
  Stuart Windle (@stuwin1) reported 51 minutes ago from Stenson Fields, England

  @virginmedia When I phoned the contact centre they said they knew there was an issue and it would be sorted in 24hrs. A quick google shows this isnt just me its a common trend

• 
  Charlie Bethel (@charlie_bethel) reported 56 minutes ago from Beeston, England

  @virginmedia Very very poor customer service

• 
  Rob Parker (@roberto85) reported 58 minutes ago from Beeston, England

  @virginmedia it took my nearly 3 hours to cancel my contract after 7 years with you. Your customer service representative made up a fake outstanding bill from 2016 as an excuse not to help me. All sorted now but never going to be a #virginmediacustomer again.

• 
  Kizzy 🦇 Puckmigo23 (@Kizztronice) reported 60 minutes ago from Awsworth, England

  @virginmedia I have used this service for the past hour to then be told the matter can not be fixed via the text service. So that was very unhelpful indeed.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  simon robinson (@lincs1simon) reported 1 minute ago

  @DVDfever When my virginmedia cable gas gone down freeview is my plan b lol

• 
  steveo (@fluffybubbles73) reported 2 minutes ago

  If you are ever thinking about changing internet providers , unless it’s the only one left in the world never ever get @virginmedia it’s customer service is worse than awful

• 
  James (@jamesh220279) reported 3 minutes ago

  @virginmedia Hi, my TV contract with Sky is due up soon, and i am an existing broadband customer with 1 stream box. How can i get a price to add Virgin TV to the package?

• 
  Mømo ຊ (@momo393alioth) reported 3 minutes ago

  @Seiko_Senpai_ meanwhile im still waiting for virgin media to get my **** installed after waiting for almost 2 months 💔

• 
  Derek Xavier Morriss (@DerekXMorriss79) reported 7 minutes ago

  @virginmedia any reason the WiFi signal keeps dropping out every 5 minutes or so? It really is appalling

• 
  Grazie (@graziegee999) reported 8 minutes ago

  @virginmedia absolutely abysmal service. Take too much money for my new package. 2 hrs on chat. promised phone call within 48hrs....still waiting. 😡😡 Email to say its been resolved??? please advice

• 
  London leaver (@ross_biagini) reported 10 minutes ago

  @virginmedia my tv internet & phone are still not working in HP6

• 
  KG ExTiNcTiOn (@KG_ExTiNcTiOn) reported 12 minutes ago

  @virginmedia 20 hours for an estimated time of fix is an absolute joke

• 
  Philip Greenwood (@PGreenwoodCBFM) reported 14 minutes ago

  @virginmedia please help. My wife has had her email account compromised. What do we need to do. 🙏🤞

• 
  Becky (@chibs9184x) reported 17 minutes ago

  @virginmedia need to speak to you lot about something. Been told one thing by your customer service agent, and this hasn’t been followed through (do have copy of the web chat to prove this also!) 😤