Virgin Media outages and service status in Derby, England

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Derby, Ilkeston, Loughborough, and Burton upon Trent.

City	Problem Type	Report Time
Derby	Wi-fi	19 hours ago
Derby	Wi-fi	4 days ago
Derby	TV	8 days ago
Derby	Wi-fi	9 days ago
Ilkeston	Internet	10 days ago
Derby	Internet	10 days ago

Community Discussion

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Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

• 
  Rebecca Ward (@HistoricCatLady) reported 2 minutes ago from Mackworth, England

  @virginmedia what’s going on? I can’t even get onto your website for the service tracker using my phone data! I could really use an update here so that I can actually work!

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 8 minutes ago from Eastwood, England

  @virginmedia It's been like this for a while. I cannot rely on the service at all.

• 
  Andy Oram (@Andyoram25) reported 10 minutes ago from Ashby-de-la-Zouch, England

  Trying to watch #LIVWOL but pic quality on ITV4 is awful. Tried ITV X app & not any better. The Virgin Media ITV X app isn't working. This is poor but not unexpected from ITV who just cannot do digital stuff.

• 
  Neil Johnson (@neilmjohnson72) reported 37 minutes ago from Ashby-de-la-Zouch, England

  @virginmedia You need to sort your customer service out, it is absolutely disgraceful. Your technical team are ignorant and hang calls up without situation. You are getting dumped!

• 
  Mr T O'regan (@Taidhgh) reported 39 minutes ago from Beeston, England

  @virginmedia service in NG8 #Nottingham becoming an expensive joke. Now apparently likely to be intermittent until 3pm for 'improvements' but no notice given? Great service guys. #planning

• 
  Neil else (@Neilelse1974) reported 40 minutes ago from Chellaston, England

  @virginmedia I need to book an engineer visit, meant to work from home but can’t due to your broadband. Have tried everything advised but nothing .. 1.35mb download please help !

• 
  Koa (@kokiekola) reported 44 minutes ago from Awsworth, England

  @virginmedia Please help. :( He was sent the order information and the contract but nothing else. I contacted Yodel and they didn’t have anything to be sent to our house from you. We have no information.

• 
  Jonathan Ibbotson (@jeibbotson) reported 47 minutes ago from Castle Donington, England

  @virginmedia please sort out your appalling broadband service in the derby area. More time down than up @Ofcom you ought to mandate refunds

• 
  Michael Sarjeant (@sarjeantm01) reported 51 minutes ago from Burton upon Trent, England

  @virginmedia We have an engineer booked for Monday but I don't believe this is really acceptable with the amount of money we pay each month we should be able to expect a service which works, I understand there will be issues but over 3 hours later nothing?

• 
  Charlie Bethel (@charlie_bethel) reported 52 minutes ago from Beeston, England

  @virginmedia Very very poor customer service

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 52 minutes ago from Eastwood, England

  @virginmedia Yes I have contacted Virginmedia a couple of times. It looks like there is a problem in Nottingham NG16 area again. This is a common issue. Disconnections and lack of a quality service.

• 
  Lee Smith (@lee0510) reported 52 minutes ago from Ilkeston, England

  @virginmedia I cannot contact you by phone, your site will not allow me to sign in as my email is not available, clearly it wasn’t deleted from previous account so I can not see internet status or report faults. My Wi-Fi is intermittent, not working as I type reply.

• 
  John D (@Jdd535) reported 53 minutes ago from Stapleford, England

  Virgin media must b the worst 4 customer service.. change ur engineer appointment without even discussing it!!! #virginmedia #theworstcustomerservice

• 
  Katy Oliver (@k28ykaty) reported 53 minutes ago from Sandiacre, England

  @virginmedia Except if your me.. I’ve continually been supplied with a poor excuse for broadband.. I was promised a booster for my signal yet weeks later I’ve still not received it.. your not keeping up your side of this contract.. will not renew my contract when this is over!

• 
  Amit Vaidya- #Author (Forever Roaming the World)🌏 (@av9901) reported 53 minutes ago from Loughborough, England

  @virginmedia It's been reported ..there was an estimated time of fix...it was fixed ....but now for a 3rd day it's down again!

• 
  li.iam🏳️‍🌈👬♥️ (@Liammanning2u) reported 54 minutes ago from Swadlincote, England

  @virginmedia @taylur41 Does @LutzSchueler know how bad your customer service is

• 
  Jade Lewis (@JadeLewis92) reported 54 minutes ago from Felley, England

  @virginmedia I need to cancel my services but I can't get through on the phone or on the website. How am I supposed to cancel?!

• 
  B Farn (@aaronfarny_b) reported 56 minutes ago from Ilkeston, England

  Right @virginmedia is truly the worst internet - So I am looking to change providers as soon as possible - Not worried about TV packages etc as We are good with free view - can anybody recommend a ISP with a good monthly rate and none of the hidden fees etc?

• 
  Fazal Rehman (@breadf2man) reported 58 minutes ago from Loughborough, England

  @virginmedia Nothing that springs to mine, but ive never known it to constantly drop off, some of the reasons the operators are giving me are silly and I told the lady it was rubbish.. im sorry but I am fed up of ringing every day and getting nowhere. I think i will have to move broadband

• 
  Gerry White SEO geek (@dergal) reported 58 minutes ago from Ashby-de-la-Zouch, England

  @virginmedia I tried - I assume it doesn't work on a mobile!?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ian (@Jd95975184) reported 7 minutes ago

  @virginmedia Contract is up in june i will be leaving soon as possible, had new modem, 3 engineer visits which resulted in my front garden being dug up on 3 seperate occassions for new connection and wire being laid, still get flashing red light on box and intermitant signal, you never help

• 
  GlenEagle. Better society now for disabled. (@BurnheadMax) reported 10 minutes ago

  @virginmedia The fact you've taken money when you shouldn't have and then wonder why your bill wasn't paid is called 'basic business'. If you compound your error by not allowing people to sign in, chances of resolution diminish. It's not rocket science.

• 
  Jemski (@jemski7) reported 12 minutes ago

  @virginmedia well done. You’ve lost me as a customer of 25 years because you wouldn’t supply me just broadband like you do for new customers. That’s is some ****** up priorities. Good riddance to you.

• 
  Debbie Cosway (@debbiecosway85) reported 16 minutes ago

  @virginmedia the up and down buttons have stopped working on my remote 😕

• 
  Emma-Leanne 💓’s Rapha (@Raphas_Angel_) reported 16 minutes ago

  Last night I decided to join @virginmedia again via a virgin media assistant who was already in my area setting up for someone else, just one problem, he accidentally put my contract under “Mr” instead of “Mrs” how can I change it myself?

• 
  Cal (@CNeto97) reported 20 minutes ago

  @virginmedia need help M217NS , WiFi down, landline down no way to call keeps disconnecting me on call and your team can’t hear me need to sort this asap

• 
  Cububo (@pokerchamp_Cbbo) reported 21 minutes ago

  @koenjideck Only worked well for me in recent years, but it gave me a decade of packet loss and outages before then 😵‍💫 I remember playing games with people on my street at uni, and half the people would disconnect in a lobby whenever Virgin Media had an outage 🥀

• 
  Phil (@philbreadin) reported 26 minutes ago

  @virginmedia how come my bill has jumped from £55 to £72 mid contract? I understand it's April and a small price increase is expected but £17 is taking the mick. With the issues I've had lately @sky is looking more tempting.

• 
  Sprout57 (@pwcwright) reported 27 minutes ago

  @misselledee @virginmedia Yes, you can cancel. They have failed to uphold their end of the contract, including the no-show appointments

• 
  Scott (@scottowen81) reported 32 minutes ago

  @sharonmariahall @virginmedia Never had an issue with them