Virgin Media Outage Report in Derby, England
Why is my Virgin Media service not working?
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If you are having issues, please submit a report below.
The latest reports from users having issues in Derby come from postal codes DE23 and DE1 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Derby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Derby, England
The most recent Virgin Media outage reports came from the following cities: Ilkeston, Derby, Loughborough, and Burton upon Trent.
| City | Problem Type | Report Time |
|---|---|---|
 Ilkeston
|
Internet | 4 days ago |
|
Derby
|
Internet | 6 days ago |
|
Ilkeston
|
Wi-fi | 7 days ago |
|
Loughborough
|
Internet | 10 days ago |
|
Loughborough
|
Internet | 13 days ago |
|
Ilkeston
|
Wi-fi | 17 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derby, England
Latest outage, problems and issue reports in Derby and nearby locations:
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B Farn (@aaronfarny_b) reported from Ilkeston, EnglandRight @virginmedia is truly the worst internet - So I am looking to change providers as soon as possible - Not worried about TV packages etc as We are good with free view - can anybody recommend a ISP with a good monthly rate and none of the hidden fees etc?
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Dave Martin (@flyingscotsmin1) reported from Eastwood, England@virginmedia what's going on?? TV is still not working!! Tried resetting and still nothing.
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Amit Vaidya- #Author (Forever Roaming the World)🌏 (@av9901) reported from Loughborough, England@virginmedia It's been reported ..there was an estimated time of fix...it was fixed ....but now for a 3rd day it's down again!
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richard taylor (@richardtaylor37) reported from Stapleford, England@virginmedia Hi, we are having issues connecting to the wifi throughout the house. The room the hub is in is good but the rest of the house is very poor, we have our children complaining that their games consoles won’t connect or buffering and glitching and it’s costing us a fortune.
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Fazal Rehman (@breadf2man) reported from Loughborough, England@virginmedia I checked last night, it was stuck at the same place it was 3 weeks ago, that is why I raised another complaint about my complaint
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Dane (@Forest_Dane) reported from Beeston, England@marc1box @leonagraham @virginmedia Those lights say it's the Internet. I'm lucky here, been with Virgin since it was diamond cable and NTL and only 128kb/s. Probably only had a few days down in all that time and one of this was a failed router. Not cheap though
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Bhavna 🙋🏽♀️ (@MissBeBop) reported from Eastwood, England@virginmedia Yes and no. My internet isn’t working all the time and continuously cuts out, this is on a wired connection. I have done the self help, also done the reset when I call through. Have done the pin prick reset and changed hub settings. Still nothing. Have previously been told I need
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Luketh (@Luketh13ttv) reported from Heanor and Loscoe, England@virginmedia I've clicked the link, logged in, and apparently there's no network issue... So how do you explain the issues I've had throughout today?
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Paul Dennison (@pdenno) reported from Beeston, England@virginmedia why call me twice today, tell me I am a valued customer (22 yrs) and offer me a broadband speed not yet available in my area!! Once again a waste of my time and yours. I would feel more valued if you call and offer me a small saving on my monthly bill! 🤔
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𝘼𝙙𝙖𝙢🐰 (@acmtix) reported from Eastwood, England@AnnavsAnna1 @virginmedia The routers are terrible and not fit for purpose.
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Luketh (@Luketh13ttv) reported from Heanor and Loscoe, EnglandHas anyone else been having issues with @virginmedia today? My Internet has been constantly cutting off #virginmediadown
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Derbydog (@derbydog1976) reported from Stenson Fields, England@virginmedia @virginhelp is there a problem with the internet as mine has just dropped off
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richard taylor (@richardtaylor37) reported from Stapleford, England@virginmedia so sick of your poor wifi. Using all my mobile data each month because your wifi is so rubbish time to change provider me thinks.
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DJ Knight 🇬🇧 (@iRacing74) reported from Sandiacre, EnglandWith public service cuts, why do we year upon year pay more Council Tax for less service? Virgin Media put their prices, but do not reduce my service - If they did I'd cancel the service. We are legally obliged to pay more for less - go figure 🤷
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John Puxty (@JohnPuxty) reported from Ilkeston, England@JPBOLDY @virginmedia I am also getting this problem
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Matt Clarke™️ 🎮🕹 (@TweetFlicker) reported from Ilkeston, England@virginmedia I’m at work. Please call me. You’ll be able to get all my details from the complaint number I’ve given you.
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Fazal Rehman (@breadf2man) reported from Loughborough, England@virginmedia A lady told me two weeks ago it would be sorted end of the week. I rang again a lady said she would contact manager and ring me back that day. Never happened, I will can take complaint to next level and then the independent complaints ombudsmen. Virgin complaints procedure poor
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whatsitallabout!! (@horseracingmama) reported from Burton upon Trent, England@virginmedia can’t wait till they read the feedback on the email survey they asked me to do they scored a massive 0 from me and no I would not recommend them and will never go back to them either!!
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Bhavna 🙋🏽♀️ (@MissBeBop) reported from Eastwood, EnglandWhen @virginmedia wifi is working it’s bloody amazing, when you need to raise an issue with them it’s the most frustrating experience ever. Today I have had 2 people hang up mid call, 3 bots, 2 people on chat and still in the same place. No ******* wifi!!!!
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Amit Vaidya- #Author (Forever Roaming the World)🌏 (@av9901) reported from Loughborough, EnglandProductivity nearly at zero today because @virginmedia been off for nearly 24 hours 🙃 came on for 1 hour and now no service again! ...not I rely on the internet for work or anything 🤔 🙄🤬
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lynsey (@LoveBulldog) reportedAnd that's @virginmedia on demand down again, any update?
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M1Ms (@m1ms88) reported@virginmedia Biggest Crock of ****, poor latency, slow downloads, and customer service is a joke.
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Tracey Winterton (@traceywinterton) reported@virginmedia more issues with #virginmedia On demand not working and fix date is 8th February!!! Are you having a laugh??!!!
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Saintly (@saintly1885) reported@JonathonBButler @virginmedia @virginhelp I have the same issue
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Melanie Pollard (@MelmummyPollard) reported@virginmedia Well that’s a lie because mine is awful!!
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Virgin Help (@virginhelp) reported@lindi_lmf @lindi_lmf Hi Linda. So sorry to hear about this. I've tagged @virginmedia so they can help you further. Thanks, VH
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Mel Clements 😷 (@MelClements91) reported3 episodes into #TheDrowning and our @virginmedia has gone down!!! 😳 can’t even check the service status as that’s also showing an error. Whits going oan?
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Natalie whittle (@whittle_natalie) reportedSeriously @virginmedia sort it out!!! Catch up and on demand still not working😡 at this rate I shall be off to sky in the hope of better customer service
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Mike Strange (@mikestrange99) reported@virginmedia hello virgin media. We have been having problems with our broadband for the last 3 weeks. I’ve tried to call you but there is never any response. I’ve sent emails to you too - you say you are looking into this but still no action. Help!!!
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Natalie (@mijotali) reported@virginmedia hi for the past week my TiVo box won’t let me search for shows or go to apps. Says unavailable. Ive tried turning box on and off, and go through setting and network, connect to VM (which takes ages) and sometimes it works. Sometimes it doesn’t.Please can you advise