Virgin Media Outage Report in Derby, England
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The latest reports from users having issues in Derby come from postal codes DE22 and DE23.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Derby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Derby, England
The most recent Virgin Media outage reports came from the following cities: Swadlincote, Nottingham, Loughborough, Derby, Ilkeston and Burton upon Trent.
| City | Problem Type | Report Time |
|---|---|---|
 Swadlincote |
Total Blackout | |
| Swadlincote |
Internet | |
| Nottingham |
TV | |
| Nottingham |
Internet | |
| Loughborough |
Internet | |
| Derby |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derby, England
Latest outage, problems and issue reports in Derby and nearby locations:
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Amara Pickerill
(@amarapickerill) reported
from
Walton upon Trent, England
@virginmedia please tell me how to contact your complaints department as I have an ongoing issue with your mobile department that’s been raised over the last 12 months and no one can help me! #poorcustomerservice #virginmobile #complaint #help
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Lord William Niven
(@bigbrawbill) reported
from
Ilkeston, England
@virginmedia I am sorry, but what a shocking customer service, hardly speaking a word of english, patronising me as if I am setting it up wrong and going over what I have already done. Can I have someone english explain what us wrong. !!!!!
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Carrie
(@xCarrie82x) reported
from
Kimberley, England
@virginmedia Broadband and smart tv still up and down!! Wouldn’t mind but worked all day and just wanted to catch up online and chill watching TV! #virginmediadown #lockdown #NHSworkers
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matt downing
(@mattdowning5) reported
from
Selston, England
@virginmedia How about just giving your customers reliably service for the extortionate prices. We can look after our kids as parents. You do your job as service providers. I don't want my kids in borstal
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brian alvin
(@justrunningnow) reported
from
Sandiacre, England
@the____ghost @virginmedia Its broken
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Stuart Windle
(@stuwin1) reported
from
Stenson Fields, England
@virginmedia When I phoned the contact centre they said they knew there was an issue and it would be sorted in 24hrs. A quick google shows this isnt just me its a common trend
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James Dawes
(@dawesje) reported
from
Burton upon Trent, England
@virginmedia just like to say what a load of rubbish your service is! And I’m not even with you
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Lord William Niven
(@bigbrawbill) reported
from
Ilkeston, England
@virginmedia terrible customer service, my box is overheating, has done for around 2 days, we have to switch the box of for 5-6 hours then it comes back on, according to customer services nothing can be done until it happens again, then they will look at it. What a shambles
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Gareth Smith
(@gaz_smith123) reported
from
Ilkeston, England
Area 30 has been having issues for a week now but @virginmedia still won’t admit there’s an issue - according to them everything is just fine & working perfectly! #virginmediadown #virginmedia #ilkeston #area30
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John Byrne 🏴
(@derbytrim) reported
from
Belper, England
@virginmedia poor customer service i can't cancel my contract online and cant get through on the phone after 30 minutes waiting , ironic for a media company.
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JayBhojani
(@MrBhojani) reported
from
Loughborough, England
@virginmedia £160 a month for you to be shit.
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Mary Oliver
(@Mary_C_Oliver) reported
from
Beeston, England
@virginmedia Also, the number is not working
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Lord William Niven
(@bigbrawbill) reported
from
Ilkeston, England
So @virginmedia has been going off with technical faults from yesterday, My @EE is also been going off signal wise from yesterday is anyone else not think this is eerie and so so weird that both going down at the same time. Come on conspiracy theories welcome.
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@virginmedia The loss of service registration doesn't even work!
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@virginmedia This could not have happened at a worse time for me. I'm happy to make them cups of tea if they fix the fault a little sooner.
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Chris Seddon
(@_Chris_Seddon_) reported
from
Melbourne, England
Looks like someone pulled out the wrong plug at Virgin Media HQ. Even their website is down!
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Kizzy 🦇 Puckmigo23
(@Kizztronice) reported
from
Awsworth, England
@virginmedia I have used this service for the past hour to then be told the matter can not be fixed via the text service. So that was very unhelpful indeed.
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Neil Johnson
(@neilmjohnson72) reported
from
Ashby-de-la-Zouch, England
@virginmedia You need to sort your customer service out, it is absolutely disgraceful. Your technical team are ignorant and hang calls up without situation. You are getting dumped!
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Anthony Bates
(@antbates1991) reported
from
Burton upon Trent, England
@virginmedia It's for Virgin Media. Everytime I ring up to try and change something no one over the phone can ever find my account and because of this no one can help me. I want to cancel my package because the offer I'm on expires next month and the services are not worth £84.
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Anthony Bates
(@antbates1991) reported
from
Burton upon Trent, England
New tactics from Virgin Media, ring up to cancel, they say they can't find your account and then put the phone down. 🖕🖕
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Seriously Annoying #FBPA
(@AllHopeLost3) reported
For weeks we have had problems with @virginmedia e-mail. Locked out of a/c requiring password reset again & again. Need a reliable provider. Latest lockout cost work/money. Webpage/forum gives no long term resolution. What are you doing about it @virginmedia?
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Jorrell
(@jorrell279) reported
@virginmedia Could I have some help with my virginmedia services please?
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Greg Beech
(@gregbeech) reported
Been having some WiFi issues recently, perhaps because my @virginmedia hub is about a decade old. So gave them a call and from Thursday I'll have the latest router and gigabit download speeds. I'm always surprised how good their customer service actually is nowadays.
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SandyJay
(@SandeepJayawant) reported
@virginmedia Thanks for prompt response There has been no service for several hours today but some service restored now Some TV channels intermittently off air and pixelated Wifi also cutting out intermittently and then good speed Any idea how long the issue will last as no updates yet
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Brian Harrigan
(@HarriganBrian) reported
@virginmedia Not impressed with that from a customer satisfaction and management perspective. Unsurprising though. I’ll simply talk to other providers and leave virgin which I intended to do in the first place!
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Fozzy
(@Superfoz) reported
Virgin media are ****.
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Saramarakookanara 💚
(@saragoodson59) reported
@virginmedia can't remember sign in to my credit agreement and can't find email with security key. Please can you help asap?
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Rosie Wilby
(@rosiewilby) reported
@virginmedia This is getting ridiculous and is taking all day. Please can I just call someone and get this sorted? I am missing important messages. So frustrating and such a bad service
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Elle
(@xgeekymumx) reported
@Retromombie1 @virginmedia @AllyRoy18 Mines down again too 😑
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DJ X-RAY
(@DJXRAY77) reported
@virginmedia What is wrong with your wifi coverage in N9 (London)??? Everyday there is a problem Why can’t you supply what me & hundreds of people pay for??? No wonder no one wants to use your bullshit service 🤬🤬🤬