Virgin Media

Virgin Media Outage Report in Derby, England

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The latest reports from users having issues in Derby come from postal codes DE24 and DE23.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Derby, England 12/30/2025 04:55

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Ilkeston, Derby, Nottingham, Burton upon Trent, Swadlincote and Loughborough.

Loading map, please wait...
City Problem Type Report Time
United KingdomIlkeston Total Blackout
United KingdomDerby Wi-fi
United KingdomNottingham Internet
United KingdomBurton upon Trent Internet
United KingdomDerby Internet
United KingdomNottingham E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

  • jonnyriall Jonathon Riall (@jonnyriall) reported from Shepshed, England

    @virginmedia Thanks for the reply. On both occasions there's apparently been no issues, and none shown again this morning. It's more the fact that even though it happened twice in a week, and having waited on hold for 30min each time, I just get told to call back if it happens again.

  • austenblakemore austen blakemore (@austenblakemore) reported from Stapleford, England

    @virginmedia Without sounding rude I’ve lost interest in anyone from Virgin media helping me, I get absolutely no where every time :-(

  • Ashneville1970 Ashley neville (@Ashneville1970) reported from Annesley, England

    @virginmedia poor services yet again, been on the phone listening to some shocking music for half hour and still waiting!!

  • austenblakemore austen blakemore (@austenblakemore) reported from Stapleford, England

    @BBCWatchdog I’ve had nothing but problems with our Virgin Media wifi

  • razzo1 ryan tobin (@razzo1) reported from Eastwood, England

    @virginmedia sort football out on redbutton #awful

  • timmo1963 Tim Moore (@timmo1963) reported from Ashby-de-la-Zouch, England

    @BBCWatchdog Is it me or is @virginmedia really poor with customer service!!

  • tizzy_woo Allison Briers (@tizzy_woo) reported from Stapleford, England

    @virginmedia That's the installations team, and they put me on hold again. Please give me an email address so I can put my notice in writing. It's pretty terrible that to cancel my contract I have to do a twitter conversation with you because I can't get through on the phone!

  • emseditorial Emma-Louise ⚽️🔴⚪ (@emseditorial) reported from Sandiacre, England

    Red button not working on @virginmedia, bloody typical. Can't wait to be rid tbh 🙄 #nffc

  • stigzy Ethan Clarke (@stigzy) reported from Ilkeston, England

    @VirginMediaCorp @mdw1989 We're also very sorry we didn't inform you a newer hub model was available years ago, & that you've been paying us for a really shit slow model. Corrected it for you @virginmedia 👍🏼. (They gave me £50 off my bill for the same thing Mike, don't let them get away without compo)

  • jonnyriall Jonathon Riall (@jonnyriall) reported from Shepshed, England

    @virginmedia It doesn't feel like paying £50+ a month for no fancy services (basic TV and broadband) this is great customer service.

  • m0cvo Nigel Booth (@m0cvo) reported from Annesley, England

    @gm8arv @2m0sql @M0VGA @SOTAbeams @TalkTalk @virginmedia The VM system I have here causes no problems from DC to 23cm (as high as I go currently) the only issue I had was when I tried using a mains data network from Argos and it destroyed 6m. Scrapped once identified.

  • MonkeyJuggleDX2 アンドルー (@MonkeyJuggleDX2) reported from Loughborough, England

    @SkyHelpTeam We've had technicians out multiple times and it's made no difference. We NEVER had any issues when we had @virginmedia!

  • juliebuxtonberr Juebb (@juliebuxtonberr) reported from Ilkeston, England

    @virginmedia my red button for sky sports isn’t working please help ! #nffc

  • timmo1963 Tim Moore (@timmo1963) reported from Ashby-de-la-Zouch, England

    @virginmedia poor, very poor, in fact absolutely useless

  • CarnorJax87 Jax (@CarnorJax87) reported from Annesley, England

    @virginmedia and @SkySports Whoever is the problem behind the red button not showing the midweek matches... Sort it out NOW! Useless the both of you. #NFFC

  • lisa_c_pitt Lisa Pitt (@lisa_c_pitt) reported from Gotham, England

    @virginmedia can I cancel all services, new contract started 14th Nov. New changes dont take effect until 8th dec.

  • danielpalfi Daniel Palfi (@danielpalfi) reported from Annesley, England

    @virginmedia our internet is down for good 20 mins, the lights going crazy on modem and the 4th light flashing green! NG178ET

  • timmo1963 Tim Moore (@timmo1963) reported from Ashby-de-la-Zouch, England

    @virginmedia a new low, even by your standards, 4th TiVo box in 18 months and this one managed 20 days before breaking down 👏👏👏

  • MrSataana Sataana (@MrSataana) reported from Annesley, England

    Isn't it ironic, that when you do a special stream, @virginmedia always seems to go down... I'll try again tomorrow!

  • timmo1963 Tim Moore (@timmo1963) reported from Ashby-de-la-Zouch, England

    @BBCWatchdog can you help me with @virginmedia please. 4 faulty boxes in 18 months, overcharged for the package I have, they never answer the phone 🤬🤯

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • dianehain Diane Hain (@dianehain) reported

    @virginmedia Your customer service regime is no service at all. I couldn’t recommend you to be honest. It’s not worth the frustration & your broadband is expensive. I don’t want to spend hours hanging around, dealing with bots & over stretched agents. I’ve resolved my case & don’t want help.

  • NoraHutson Weathergirl #FBPE #FBPPR #FBPA 🇪🇺🔶 💙 (@NoraHutson) reported

    @virginmedia I’ve not filed a complaint yet but at least I have a ref number for the missing payment. If you think it will help resolve this more quickly, I can DM with details, but I have already spent an ridomate amount of time giving this by email and phone over some months.

  • camtheoz Cam (@camtheoz) reported

    @virginmedia @_S_A_C__ As always your service page lies. It's says broadband is ok, but it's NOT ok.

  • Philpott5Lee Lee Philpott (@Philpott5Lee) reported

    @virginmedia I don't need technical help, you need to sort out your spam filters!

  • Bakes_1981 Mickey Baker (@Bakes_1981) reported

    @virginmedia Yes, I did that several times and this is why i came here as i just get errors

  • D_W_James D'Arcy (@D_W_James) reported

    @virginmedia why is my internet down?? Run your diagnostic device and it's not helping me at all

  • camtheoz Cam (@camtheoz) reported

    @_S_A_C__ No it's us too, in Hertfordshire. It's been down for 7 hours now, broadband and tv. Worst I've ever known. #virginmediadown #VirginMedia

  • camtheoz Cam (@camtheoz) reported

    @virginmedia 7 hours since we had internet. Now the tv service is affected. Never k own anything like it. What on earth is the problem? @BBCNews #VirginMedia

  • painteyhands Rachel (@painteyhands) reported

    @jammach @virginmedia are so fckn awful- we’ve been paying twice what we should be for a year, because their customer helpline is designed to drive you to drink and giving up. You interest me with this post…

  • ClassicSoulDJ Shorty (@ClassicSoulDJ) reported

    @virginmedia I’m afraid it is still not working properly- the light continues to flash which means it’s not working properly- I have moved it and still it doesn’t work - need an engineer ASAP