Virgin Media Outage Report in Derby, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Derby come from postal codes DE24.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Derby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (58%)
-
Wi-fi (18%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Derby, England
The most recent Virgin Media outage reports came from the following cities: Ilkeston, Nottingham, Selston, Derby and Burton upon Trent.
| City | Problem Type | Report Time |
|---|---|---|
 Ilkeston |
Internet | |
| Nottingham |
Phone | |
| Nottingham |
Internet | |
| Nottingham |
Wi-fi | |
| Nottingham |
Internet | |
| Nottingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derby, England
Latest outage, problems and issue reports in Derby and nearby locations:
-
Billy Robson✊🏻💨
(@billyrobson) reported
from
Ashby-de-la-Zouch, England
@virginmedia have we got a problem in LE65 2PP
-
Juebb
(@juliebuxtonberr) reported
from
Ilkeston, England
@virginmedia my red button for sky sports isn’t working please help ! #nffc
-
Allison Briers
(@tizzy_woo) reported
from
Stapleford, England
@virginmedia No, the operator confirmed my only option was to cancel as he couldn't reduce the price, so I asked him to formally cancel my contract, he put me on hold and never came back! After 45 minutes I hung up. Thanks for replying btw 😊
-
アンドルー
(@MonkeyJuggleDX2) reported
from
Loughborough, England
@SkyHelpTeam We've had technicians out multiple times and it's made no difference. We NEVER had any issues when we had @virginmedia!
-
Jax
(@CarnorJax87) reported
from
Annesley, England
@virginmedia and @SkySports Whoever is the problem behind the red button not showing the midweek matches... Sort it out NOW! Useless the both of you. #NFFC
-
Tim Moore
(@timmo1963) reported
from
Ashby-de-la-Zouch, England
@BBCWatchdog Is it me or is @virginmedia really poor with customer service!!
-
Sataana
(@MrSataana) reported
from
Annesley, England
Isn't it ironic, that when you do a special stream, @virginmedia always seems to go down... I'll try again tomorrow!
-
Allison Briers
(@tizzy_woo) reported
from
Stapleford, England
@virginmedia That's the installations team, and they put me on hold again. Please give me an email address so I can put my notice in writing. It's pretty terrible that to cancel my contract I have to do a twitter conversation with you because I can't get through on the phone!
-
Emma-Louise ⚽️🔴⚪
(@emseditorial) reported
from
Sandiacre, England
Red button not working on @virginmedia, bloody typical. Can't wait to be rid tbh 🙄 #nffc
-
Ethan Clarke
(@stigzy) reported
from
Ilkeston, England
@VirginMediaCorp @mdw1989 We're also very sorry we didn't inform you a newer hub model was available years ago, & that you've been paying us for a really shit slow model. Corrected it for you @virginmedia 👍🏼. (They gave me £50 off my bill for the same thing Mike, don't let them get away without compo)
-
Mark Simms
(@marksimms3) reported
from
Selston, England
Wow... I honestly thought @virginmedia we’re the worst for customer service but seems like they’ve got serious competition from @ArrowXL_Help and @BandQ - both want to test your commitment to holding for an answer at least 20mins each
-
austen blakemore
(@austenblakemore) reported
from
Stapleford, England
@BBCWatchdog I’ve had nothing but problems with our Virgin Media wifi
-
Daniel Palfi
(@danielpalfi) reported
from
Annesley, England
@virginmedia our internet is down for good 20 mins, the lights going crazy on modem and the 4th light flashing green! NG178ET
-
ryan tobin
(@razzo1) reported
from
Eastwood, England
@virginmedia sort football out on redbutton #awful
-
Tim Moore
(@timmo1963) reported
from
Ashby-de-la-Zouch, England
@virginmedia a new low, even by your standards, 4th TiVo box in 18 months and this one managed 20 days before breaking down 👏👏👏
-
Nigel Booth
(@m0cvo) reported
from
Annesley, England
@gm8arv @2m0sql @M0VGA @SOTAbeams @TalkTalk @virginmedia The VM system I have here causes no problems from DC to 23cm (as high as I go currently) the only issue I had was when I tried using a mains data network from Argos and it destroyed 6m. Scrapped once identified.
-
austen blakemore
(@austenblakemore) reported
from
Stapleford, England
@virginmedia Without sounding rude I’ve lost interest in anyone from Virgin media helping me, I get absolutely no where every time :-(
-
Ashley neville
(@Ashneville1970) reported
from
Annesley, England
@virginmedia poor services yet again, been on the phone listening to some shocking music for half hour and still waiting!!
-
Itza Secret
(@XStatikPulse) reported
from
Castle Donington, England
@virginmedia Patience! I'm absolutely furious! How dare you assume I'm happy to wait! I hardly have a choice in the matter. I work nights I only get time in the morning for relaxing in front of the TV and I probably won't be able to till Monday cos ur service is shit!
-
Itza Secret
(@XStatikPulse) reported
from
Castle Donington, England
@virginmedia It's not just my house, I checked with other people living in the village and they all have the same problem. Your app is now saying its a known issue, tv+bb est fix 11.25am but phone est fix 4pm. In the past if phone don't work none will. Its every week now.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Ahmed ®
(@ahmedikhlaq) reported
@virginmedia poor customer service not happy, complaint raised since 10 January not one person has called or even responded to resolve
-
paul farrmer
(@pauljfarmer1) reported
@virginmedia I even spoke to one of your operators at 30 mins in who was unable to help me and put me on hold.
-
Kathy Caton
(@kathycaton) reported
@virginmedia ...saying someone was coming to collect the kit THAT DAY! Message arrived 10am. I urgently rearranged my day and took leave from work so I could be in to give the kit to the phantom person who never materialised. And I've heard nothing else.
-
Sam
(@Sam_Rigg1) reported
@noneybean @virginmedia No help whatsoever. Same experience here :(
-
dreaminginbronte
(@Tahira77E) reported
@virginmedia just had 100% customer service from Isiah in your home moving team, she even managed to find me a better deal.
-
Ahmed ®
(@ahmedikhlaq) reported
@virginmedia Do you ever contact customers who raised a complaint over a month ago
-
paul farrmer
(@pauljfarmer1) reported
@virginmedia An hour and 30 mins on hold this afternoon to be cut off at 1730. Really not good enough to resolve an issue caused by your error.this is my weekend I'm wasting.
-
Ahmed ®
(@ahmedikhlaq) reported
@virginmedia i must say i have never known a company with such poor customer service when it comes to resolving a customer’s complaint, passing from one department to another and agents hanging up calls.not acceptable as i called many times and waited for hrs
-
Olga G
(@olga_gkylameti) reported
@virginmedia It was never connected .They cancelled the installation because of Covid so she decided she didn’t want the service .
-
Tom Baynton-Williams
(@TommyBW9) reported
@virginmedia Fine now, thanks, but has been very poor since the start of the year