Virgin Media

Virgin Media Outage Report in Derby, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Derby come from postal codes DE24.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Derby, England 01/30/2026 05:40

January 30: Problems at Virgin Media

Virgin Media is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Nottingham, Burton upon Trent, Ilkeston, Selston and Derby.

Loading map, please wait...
City Problem Type Report Time
United KingdomNottingham TV
United KingdomBurton upon Trent Wi-fi
United KingdomNottingham Internet
United KingdomNottingham TV
United KingdomNottingham Internet
United KingdomNottingham TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

  • activist84 gerisays (@activist84) reported from Beeston, England

    When you’re on the phone to @virginmedia to sort a broadband issue get placed on “hold” while the customer advisor “speaks to a colleague” to be informed the offices are now closed! Absolutely appalling customer service!!! And still haven’t sorted the issue 🙄🙄🙄🙄

  • NikkiPearman Nikki Pearman 💙 (@NikkiPearman) reported from Loughborough, England

    @virginmedia That’s my problem. I can’t get to speak to a person and your automated system doesn’t allow me to discuss the issue properly.

  • breadf2man Fazal Rehman (@breadf2man) reported from Loughborough, England

    @virginmedia A lady told me two weeks ago it would be sorted end of the week. I rang again a lady said she would contact manager and ring me back that day. Never happened, I will can take complaint to next level and then the independent complaints ombudsmen. Virgin complaints procedure poor

  • GodberKen Ken Godber (@GodberKen) reported from Annesley, England

    @virginmedia hi - I have a sim only mobile contract that's not been used for at least 18mths. I've stopped the DD as I'm unable to simply cancel via website and the number quoted to call doesn't work. I've got nowhere to go with this problem now.

  • deb_the_dj Deborah Marshall 💙 (@deb_the_dj) reported from Sandiacre, England

    @virginmedia It drops out for a few minutes, then restarts, there is nothing I can see on your service page that helps with that. I'll try the factory reset, its the only thing I haven't tried.

  • horseracingmama whatsitallabout!! (@horseracingmama) reported from Burton upon Trent, England

    @virginmedia can’t wait till they read the feedback on the email survey they asked me to do they scored a massive 0 from me and no I would not recommend them and will never go back to them either!!

  • e2mrk_mark Mark Smith (@e2mrk_mark) reported from Sandiacre, England

    @virginmedia @virginmedia so not only have virgin hiked my bill to £49.00... I’ve had no phone line for 12 months.. it cost me over £4.00 on my mobile to phone them. How does that work Virgin? Appalling service.

  • NikkiPearman Nikki Pearman 💙 (@NikkiPearman) reported from Loughborough, England

    @virginmedia I have an issue with my wifi signal being weak upstairs - until last 2 mths it was perfectly fine. However it’s impossible to speak with anyone - I don’t want the automated system or a broadband check as service is fine it’s just range. Unhappy customer

  • acmtix 𝘼𝙙𝙖𝙢🐰 (@acmtix) reported from Eastwood, England

    @AnnavsAnna1 @virginmedia The routers are terrible and not fit for purpose.

  • breadf2man Fazal Rehman (@breadf2man) reported from Loughborough, England

    Just put another complaint into Virgin Media about the fact that my original complaint from the 22/04/21 has not been dealt with and no details of when it will be if ever. I complained about having to make over 13 phone calls all lasting at least 20 minutes and 2 engineer visits

  • derbydog1976 Derbydog (@derbydog1976) reported from Stenson Fields, England

    @virginmedia @virginhelp is there a problem with the internet as mine has just dropped off

  • dergal Gerry White SEO geek (@dergal) reported from Ashby-de-la-Zouch, England

    @virginmedia helping out my 74 year old mother, when she resigned with you at Christmas, you also promised to send out a new V6 box, it never arrived, I chased this up and then you sent an older TiVo box. I spoke to the guy and he told me they're the same !?

  • dergal Gerry White SEO geek (@dergal) reported from Ashby-de-la-Zouch, England

    @virginmedia I tried - I assume it doesn't work on a mobile!?

  • MissBeBop Bhavna 🙋🏽‍♀️ (@MissBeBop) reported from Eastwood, England

    When @virginmedia wifi is working it’s bloody amazing, when you need to raise an issue with them it’s the most frustrating experience ever. Today I have had 2 people hang up mid call, 3 bots, 2 people on chat and still in the same place. No ******* wifi!!!!

  • breadf2man Fazal Rehman (@breadf2man) reported from Loughborough, England

    @virginmedia Nothing that springs to mine, but ive never known it to constantly drop off, some of the reasons the operators are giving me are silly and I told the lady it was rubbish.. im sorry but I am fed up of ringing every day and getting nowhere. I think i will have to move broadband

  • breadf2man Fazal Rehman (@breadf2man) reported from Loughborough, England

    @virginmedia I checked last night, it was stuck at the same place it was 3 weeks ago, that is why I raised another complaint about my complaint

  • Forest_Dane Dane (@Forest_Dane) reported from Beeston, England

    @marc1box @leonagraham @virginmedia Those lights say it's the Internet. I'm lucky here, been with Virgin since it was diamond cable and NTL and only 128kb/s. Probably only had a few days down in all that time and one of this was a failed router. Not cheap though

  • breadf2man Fazal Rehman (@breadf2man) reported from Loughborough, England

    @virginmedia The other issue your engineer was in yesterday surely he would have checked these things out ? Personally i dont think he was very experienced or didnt know how to do his job properly.

  • TweetFlicker Matt Clarke™️ 🎮🕹 (@TweetFlicker) reported from Ilkeston, England

    @virginmedia I’m at work. Please call me. You’ll be able to get all my details from the complaint number I’ve given you.

  • GodberKen Ken Godber (@GodberKen) reported from Annesley, England

    @virginmedia You couldn't make this incompetence up - had another call, chasing 2 mths costs for a phone not used in over 2 yrs, unable to cancel via website or previous Twitter conversation, and then cuts me off. It's a mthly sim only, if I don't use it don't charge me - simples.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Yvie_bee Yvette (@Yvie_bee) reported

    @virginmedia thank you for ruining Mother’s Day for my poor elderly mum! No phone of tv due to your incompetence! Shame on you😡

  • tyoung1996 Tom Young (@tyoung1996) reported

    @SophieGraceNash @virginmedia Have come to expect very little of them sadly Sophie. Just having a scroll through their replies says it all. Hopefully fixed soon & will cancel at first opportunity!

  • ursulaniaonghu1 ursulaniaonghusa (@ursulaniaonghu1) reported

    @virginmedia outrageous service from virgin media been passed around with no one listening. Previous agreement gone back on. Disgusting after 20 years with virgin

  • benwilkes Ben Wilkes (@benwilkes) reported

    . @virginmedia I keep calling your fault line but get cut off. Even when using your automated message service. Come on now please.

  • JKlaise Janis Klaise (@JKlaise) reported

    @virginmedia The issue was fixed this morning, thanks.

  • benwilkes Ben Wilkes (@benwilkes) reported

    . @virginmedia I have no internet TV or phone as the @SSE workman have dug through the cable next door. They say I must report it but there is no option to speak to a human. Please help

  • rosemariee_ Rosie Parsons 🎀👓 (@rosemariee_) reported

    When your @virginmedia internet is so slow that you can’t even watch your Virgin Media TV... 🤯

  • Will_Jeffs Will Jeffs (@Will_Jeffs) reported

    Right lads, been a stressful week and something I wasn't ready for. I'm gonna be taking tonight off because its highly likely to happen again and it hasn't been fixed. Tomorrow the problem should be fixed, no thanks to @virginmedia. Appreciate the support <3

  • DunyaDehzad Dunya🇩🇿🇫🇷🇦🇫 (@DunyaDehzad) reported

    Is anyone else’s WiFi SOOOO bad 😭 on virgin media

  • kimonosensei Kimberley Hazelton (@kimonosensei) reported

    @YodelOnline please can you explain why my @virginmedia equipment hasnt been delivered as promised for the second day running. I was told by multiple service agents that it would arrive today after nobody bothered to show up yesterday.