Virgin Media outages and service status in Derby, England

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Loughborough, Ilkeston, Derby, Burton upon Trent, Swadlincote, and Ripley.

City	Problem Type	Report Time
Loughborough	Total Blackout	1 day ago
Ilkeston	Internet	3 days ago
Ilkeston	Wi-fi	3 days ago
Ilkeston	Internet	4 days ago
Derby	Internet	4 days ago
Burton upon Trent	Total Blackout	5 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

• 
  John D (@Jdd535) reported 7 minutes ago from Stapleford, England

  Virgin media must b the worst 4 customer service.. change ur engineer appointment without even discussing it!!! #virginmedia #theworstcustomerservice

• 
  Fazal Rehman (@breadf2man) reported 13 minutes ago from Loughborough, England

  Just put another complaint into Virgin Media about the fact that my original complaint from the 22/04/21 has not been dealt with and no details of when it will be if ever. I complained about having to make over 13 phone calls all lasting at least 20 minutes and 2 engineer visits

• 
  Amara Pickerill (@amarapickerill) reported 18 minutes ago from Walton upon Trent, England

  @virginmedia please tell me how to contact your complaints department as I have an ongoing issue with your mobile department that’s been raised over the last 12 months and no one can help me! #poorcustomerservice #virginmobile #complaint #help

• 
  Lord William Niven (@bigbrawbill) reported 19 minutes ago from Ilkeston, England

  @virginmedia terrible customer service, my box is overheating, has done for around 2 days, we have to switch the box of for 5-6 hours then it comes back on, according to customer services nothing can be done until it happens again, then they will look at it. What a shambles

• 
  Stephen (@StephenKFrost1) reported 21 minutes ago from Eastwood, England

  @virginmedia work done on our internet network has left us with weak security at the same time this was happening I had a new update on my Apple iPhone. Not ver happy with situation.

• 
  Chris Seddon (@_Chris_Seddon_) reported 23 minutes ago from Melbourne, England

  Looks like someone pulled out the wrong plug at Virgin Media HQ. Even their website is down!

• 
  National Forest E-Bike Holidays (@Ebike_holidays) reported 24 minutes ago from Ashby-de-la-Zouch, England

  @virginmedia It’s even more stressful as we can’t tell her when you will resolve the problem. Extremely poor service.

• 
  Big Gas (@BigGasson44) reported 27 minutes ago from Awsworth, England

  @virginmedia Well it doesn't work and my 8 kids are off school and can't even use their phones let alone their xboxs

• 
  Jade Lewis (@JadeLewis92) reported 30 minutes ago from Felley, England

  @virginmedia I need to cancel my services but I can't get through on the phone or on the website. How am I supposed to cancel?!

• 
  adrian dilks (@ilsonnut43) reported 32 minutes ago from Ilkeston, England

  @virginmedia why is my wifi so poor when I pay for the top bracket of broadband,my router is always cutting out ,really really fed up with it ?

• 
  Andy Oram (@Andyoram25) reported 34 minutes ago from Ashby-de-la-Zouch, England

  Trying to watch #LIVWOL but pic quality on ITV4 is awful. Tried ITV X app & not any better. The Virgin Media ITV X app isn't working. This is poor but not unexpected from ITV who just cannot do digital stuff.

• 
  Nikki Pearman 💙 (@NikkiPearman) reported 34 minutes ago from Loughborough, England

  @virginmedia I have an issue with my wifi signal being weak upstairs - until last 2 mths it was perfectly fine. However it’s impossible to speak with anyone - I don’t want the automated system or a broadband check as service is fine it’s just range. Unhappy customer

• 
  Gerry White SEO geek (@dergal) reported 42 minutes ago from Ashby-de-la-Zouch, England

  @virginmedia I tried - I assume it doesn't work on a mobile!?

• 
  Matt Clarke™️ 🎮🕹 (@TweetFlicker) reported 42 minutes ago from Ilkeston, England

  @virginmedia I’m at work. Please call me. You’ll be able to get all my details from the complaint number I’ve given you.

• 
  Rikki Walker (@rikkiwalker) reported 45 minutes ago from Annesley, England

  Let down by both @TravelodgeUK and @virginmedia in one weekend. I must be a lucky guy :/

• 
  Fazal Rehman (@breadf2man) reported 49 minutes ago from Loughborough, England

  @virginmedia Nothing that springs to mine, but ive never known it to constantly drop off, some of the reasons the operators are giving me are silly and I told the lady it was rubbish.. im sorry but I am fed up of ringing every day and getting nowhere. I think i will have to move broadband

• 
  Deborah Marshall 💙 (@deb_the_dj) reported 52 minutes ago from Sandiacre, England

  @virginmedia It drops out for a few minutes, then restarts, there is nothing I can see on your service page that helps with that. I'll try the factory reset, its the only thing I haven't tried.

• 
  kate kells (@katephus) reported 57 minutes ago from Ilkeston, England

  @virginmedia @02Priority_pjs with the current major issue with your apps are you going to deliver priority booking like you’ve promised? #keeppromises

• 
  Stuart Windle (@stuwin1) reported 59 minutes ago from Stenson Fields, England

  @virginmedia When I phoned the contact centre they said they knew there was an issue and it would be sorted in 24hrs. A quick google shows this isnt just me its a common trend

• 
  JayBhojani (@MrBhojani) reported 59 minutes ago from Loughborough, England

  @virginmedia £160 a month for you to be shit.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mark Aitken (@sparky0710) reported 3 minutes ago

  @virginmedia Internet been down in ML5 since yesterday lunchtime. When will this be resolved.any information or updates from apps are vague at best very poor.

• 
  STEPHEN (@stevied151181) reported 6 minutes ago

  @virginmedia I've just had a lovely chat with Kameer to renew my contract. He was polite, friendly and helpful. Please make sure he's praised for his customer service. 5🌟

• 
  Mark King (@markkinga) reported 12 minutes ago

  @RichardLXXII @virginmedia This is Virgin all over….. advertising £22 and charging nearly £60 to a valued customer……that’s how much you are valued.

• 
  James Prosser (@buzzkilljames) reported 14 minutes ago

  @virginmedia I've requested to return equipment multiple times through chat bot but the promised return pack never arrives. Please can you help me receive one?

• 
  Mollipod ✨ twitch streamer 💜 (@mollipod) reported 15 minutes ago

  @_Cheebiez I literally moved from virgin media to a different provider last year for this exact problem. Honestly they’re a joke!!

• 
  Steph (@StephyCoops) reported 17 minutes ago

  @virginmedia I have missed every single England game due to the crap service from virgin media. 3 days of no internet last week supposedly fixed but goes down again today. I work from home and I’m totally fed up with it.

• 
  Jonny (@MisterBeergut) reported 17 minutes ago

  @Kirsty_x85 @virginmedia Many company sales people do this, because they have been told that not knocking is following the cold calling rules. The posting of cards through letterboxes is what most of them do instead. I have the same problem. At least you were not disturbed by the hard sell.

• 
  Lynne (@lynne_thomson2) reported 26 minutes ago

  @virginmedia I have done all that earlier today and keep checking and still states no known issue. However was advised through chat online with a staff member there was an issue in my area with hope of it being back up within 24 hours! Everyone is getting same messge when checking online!

• 
  Jonathan Black (@jonblackbsb) reported 27 minutes ago

  I love on a street where it seems over 50% of households use @VMO2Life @virginmedia . That’s quite a lot of £££ per month paid out . But for the best part of a year everyone’s work has been disrupted by poor or no service . Apparently it’s noise emanating from a house 🏠 🤷1/2

• 
  Eugene Reid (@eugenereid) reported 29 minutes ago

  @virginmedia why can’t we get access to my mobile phone account???? Absolutely terrible service!