Virgin Media outages and service status in Derby, England

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Burton upon Trent, Loughborough, Ilkeston, and Derby.

City	Problem Type	Report Time
Burton upon Trent	Wi-fi	11 hours ago
Loughborough	TV	1 day ago
Loughborough	Internet	1 day ago
Loughborough	Internet	2 days ago
Ilkeston	Total Blackout	3 days ago
Ilkeston	Total Blackout	3 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 40 seconds ago from Eastwood, England

  @Louise4Mh @virginmedia You wait till they try and rip you off by allowing reverse unsolicited text messages to your devices and charge you a £1 a message for a message never sent or received. Criminal.

• 
  Gerry White SEO geek (@dergal) reported 2 minutes ago from Ashby-de-la-Zouch, England

  @virginmedia helping out my 74 year old mother, when she resigned with you at Christmas, you also promised to send out a new V6 box, it never arrived, I chased this up and then you sent an older TiVo box. I spoke to the guy and he told me they're the same !?

• 
  Nikki Pearman 💙 (@NikkiPearman) reported 4 minutes ago from Loughborough, England

  @virginmedia That’s my problem. I can’t get to speak to a person and your automated system doesn’t allow me to discuss the issue properly.

• 
  Charlie Bethel (@charlie_bethel) reported 5 minutes ago from Beeston, England

  @virginmedia Very very poor customer service

• 
  adrian dilks (@ilsonnut43) reported 6 minutes ago from Ilkeston, England

  @virginmedia why is my wifi so poor when I pay for the top bracket of broadband,my router is always cutting out ,really really fed up with it ?

• 
  Jayne Moore (@moore2_jayne) reported 9 minutes ago from Annesley, England

  @virginmedia @Ofcom how is it acceptable to have no service staff picking up a call after 90 minutes and to leave a vulnerable older person with no telephone?

• 
  Stephen (@StephenKFrost1) reported 10 minutes ago from Eastwood, England

  @virginmedia work done on our internet network has left us with weak security at the same time this was happening I had a new update on my Apple iPhone. Not ver happy with situation.

• 
  owen scrimshaw (@owen40uk) reported 13 minutes ago from Beeston, England

  @virginmedia @Moz10Paul Why is it that your customers have to tell you it’s not bloody working before you decide to admit an issue not impressed or happy

• 
  Gareth Smith (@gaz_smith123) reported 14 minutes ago from Ilkeston, England

  Area 30 has been having issues for a week now but @virginmedia still won’t admit there’s an issue - according to them everything is just fine & working perfectly! #virginmediadown #virginmedia #ilkeston #area30

• 
  Luketh (@Luketh13ttv) reported 15 minutes ago from Heanor and Loscoe, England

  @virginmedia I've clicked the link, logged in, and apparently there's no network issue... So how do you explain the issues I've had throughout today?

• 
  Kate J (@katej1984) reported 16 minutes ago from Sandiacre, England

  @virginmedia any chance you could hire call centre staff that don’t hang up the phone after 3 seconds in an attempt to bring their AHT down?

• 
  John Byrne 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@derbytrim) reported 27 minutes ago from Belper, England

  @virginmedia poor customer service i can't cancel my contract online and cant get through on the phone after 30 minutes waiting , ironic for a media company.

• 
  Mr T O'regan (@Taidhgh) reported 28 minutes ago from Beeston, England

  @virginmedia service in NG8 #Nottingham becoming an expensive joke. Now apparently likely to be intermittent until 3pm for 'improvements' but no notice given? Great service guys. #planning

• 
  RIGGO (@rigg0o) reported 29 minutes ago from Eastwood, England

  Class when you wanna cancel @virginmedia and the gobshite operater cant get it in her thick skull and barraging you with other shite deals to then put the phone down. Times must be hard for mr branson, please liquidate.

• 
  gerisays (@activist84) reported 33 minutes ago from Beeston, England

  When you’re on the phone to @virginmedia to sort a broadband issue get placed on “hold” while the customer advisor “speaks to a colleague” to be informed the offices are now closed! Absolutely appalling customer service!!! And still haven’t sorted the issue 🙄🙄🙄🙄

• 
  Gerry White SEO geek (@dergal) reported 36 minutes ago from Ashby-de-la-Zouch, England

  @virginmedia I tried - I assume it doesn't work on a mobile!?

• 
  Tony P (@WorTony) reported 48 minutes ago from Selston, England

  Hey @virginmedia I’m really loving the customer service - called 2 weeks ago to report a broken remote - I was told a new one would be on the way. I’m still waiting. I called yesterday and was told the email address I was giving and have had registered for 15-20 years was wrong

• 
  Lord William Niven (@bigbrawbill) reported 48 minutes ago from Ilkeston, England

  So @virginmedia has been going off with technical faults from yesterday, My @EE is also been going off signal wise from yesterday is anyone else not think this is eerie and so so weird that both going down at the same time. Come on conspiracy theories welcome.

• 
  Neil Johnson (@neilmjohnson72) reported 50 minutes ago from Ashby-de-la-Zouch, England

  @virginmedia You need to sort your customer service out, it is absolutely disgraceful. Your technical team are ignorant and hang calls up without situation. You are getting dumped!

• 
  Mary Oliver (@Mary_C_Oliver) reported 51 minutes ago from Beeston, England

  @virginmedia Also, the number is not working

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Pauly (@OldSkoolGeek71) reported 3 minutes ago

  Got a new Virgin Media Home Hub! They texted saying you need an UPGRADE! Son plugged it in, we were getting 200bits per second, now 100 bits per second, SO! IT IS SLOWER VIRGIN MEDIA!...WTF IS THAT ABOUT!?...x

• 
  Mr. Gringx 🔩 (@JamesRustles4) reported 3 minutes ago

  @JONEZZEEonMMA @GameRiot Having been with virgin media previously, Id have killed to have my internet only be down for four hours. I remember one summer we only HAD internet for 4 hours. Shocking service.

• 
  Kurt (@JONEZZEEonMMA) reported 4 minutes ago

  @GameRiot Exactly, who doesn't have the internet in 2026, virgin Media internet went down and was fixed for me with in 4 hours. If you don't log on you don't lose your games, just need to sign back in to play.

• 
  Kamran360 (@kamran360) reported 5 minutes ago

  @virginmedia as a loyal Customer all you want is a good service and for your Internet to be working but it’s so difficult to get through to you. I’ve lost out on a days work. If it continues I would be cancelling my direct debit due to lack of Customer Service and lack of servic

• 
  Nicholas Rawlings (@nick_rawlings2) reported 7 minutes ago

  @virginmedia #virginmedia are there any issues in the Orpington area? Broadband keeps dropping out. There's nothing on your status page.

• 
  Gibbodive (@gibbodive) reported 10 minutes ago

  @entrustTMF @virginmedia BT are woeful too. Over 20 years of misery at 2 different premises. Starlink now - exceptional in every way except for one 3hr occasion with a world wide outage. AMZN also getting into satellite broadband soon. US extreme tech beating UK cables buried in the ground !

• 
  G.Scotland 🏴󠁧󠁢󠁳󠁣󠁴󠁿 가일 🇰 K Drama Addict 🥰 (@theamayzingmrsM) reported 11 minutes ago

  @virginmedia im a new customer i was lead to belive a engineer would be installing broadband now i have a old telewest socket the cable that I am supposed to plugg in won't fit now where cable is supposed to go has that to be unscrewed ? I have no service or WiFi tia gail

• 
  Aidan Costello (@aidan_codtello) reported 12 minutes ago

  @entrustTMF @virginmedia Sounds like an easy decision. You have had diabolical service and support.

• 
  David Richards (@DWRICHARDS) reported 15 minutes ago

  @virginmedia if you fail to provide a promised refund and fail to deal with a complaint is there any hope that you might engage with me here?

• 
  Ben C (@BenChubb4) reported 17 minutes ago

  Hey @virginmedia still 2hrs and 20 mins remaining to call me like you said you would to update/fix the fact that I’ve had no email access on any device for 11 days. Only 2 days over your last SLA. P.s. Thanks m not available to speak to Saturday, Sunday Monday