Virgin Media Outage Report in Derby, England
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The latest reports from users having issues in Derby come from postal codes DE23 and DE22.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Derby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Derby, England
The most recent Virgin Media outage reports came from the following cities: Derby, Ilkeston, Burton upon Trent, Swadlincote, Nottingham and Loughborough.
| City | Problem Type | Report Time |
|---|---|---|
 Derby |
Wi-fi | |
| Ilkeston |
Wi-fi | |
| Ilkeston |
Wi-fi | |
| Burton upon Trent |
Wi-fi | |
| Swadlincote |
Total Blackout | |
| Swadlincote |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derby, England
Latest outage, problems and issue reports in Derby and nearby locations:
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Jono Bradley
(@niijonodhg) reported
from
Ilkeston, England
I had to switch to my mobile network for this tweet to send. Sort it out @virginmedia it's becoming a joke.
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Mark - my words 😂😂
(@MJB_thats_all) reported
from
Loughborough, England
@jhandford11 @virginmedia Yep, had the same issues bud. Useless. Hence I left them.
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hollibob
(@hollibob) reported
from
Stapleford, England
@virginmedia having cancelled and be told no more payments will be taken out of account I today had a bill for £129 which I am told will come out of my account end of May currently on hold for 47 mins when she told me it would be 5 mins BAD BAD customer service
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Jason Fowler
(@JaceFowler) reported
from
Annesley, England
@virginmedia absolute joke, on hold for 1 hour and 8 mins to tell u that I wanna leave for shit service
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Tim Moore
(@timmo1963) reported
from
Ashby-de-la-Zouch, England
@MickHarkin8 @virginmedia Not true, £99 for my colleague at work, been a customer for over 10 years.
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Tim Moore
(@timmo1963) reported
from
Ashby-de-la-Zouch, England
Hi @virginmedia just tried to take up the £99 ultimate oomph bundle only to be quoted £140!! Can’t log in when I try to purchase online help needed please 🤔
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MelanieSmith
(@midgetgem1980) reported
from
Heanor and Loscoe, England
@virginmedia every sodding night at 7! No internet, connection dropping out, router rebooting itself 😡😡😡I think another provider is the answer if you can’t sort your shit out! I pay for fibre I expect fibre, not old dial up crap that took ages to connect & dropped every 2secs
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gary 'uk' bond
(@bond_gary) reported
from
Hilton, England
@RockandRollSue @virginmedia I got rid my contract with virgin due to a bad reception, it took three months... each time I contacted them to cancel( when I could get through) they said it was all sorted, but they hadn’t done a thing, in the end I agreed to going pay as you go and just never used it again.
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Zoë Young 💁🏼♀️
(@ZoeYoungUK) reported
from
Loughborough, England
@virginmedia I’ve got through but still no one can answer my question. It’s getting rather silly now. I can’t understand why no one has knowledge of new areas you are now covering - I just want to join as a new customer!
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austen blakemore
(@austenblakemore) reported
from
Stapleford, England
My #broadband is so shit @virginmedia I can actually make brew before a page opens !! I’m completely fed up of this ridiculous speed
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Tim Moore
(@timmo1963) reported
from
Ashby-de-la-Zouch, England
@virginmedia Hi, thanks for the reply. I am an existing customer and I spoke to Glen on 150 earlier today. Still struggling to log on but just need my Virgin area code now and can’t find it.
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matt downing
(@mattdowning5) reported
from
Selston, England
@virginmedia just ordered a free WiFi booster, but received contract stating I have committed for another 12 months. I don't want to go ahead on these terms so won't be signing, can you advise how I cancel this upgrade within cooling off period. Thank you
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Ron Yau
(@ryau3) reported
from
Repton, England
@virginmedia I am having the issue now where I cannot update my apps or use twitter through the Wi-fi. But I am streaming tv. @frustrated. Why do I suffer and stop to reboot the router and paying for unreliable service!!
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Neil else
(@Neilelse1974) reported
from
Chellaston, England
@virginmedia That does not answer the question I spoke to your representative, ‘what is the best price for loyalty you can offer me for the bigger bundle ‘ can you please help me on this. Thanks
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Ron Yau
(@ryau3) reported
from
Repton, England
@virginmedia Reboot will help for a while but have to stop all in the family who still have signal for streaming radio, Xbox or watching Tv on the TiVo every time. How inconvenient is this for all due to a @unreliable service provided by @virginmedia. Had many other issues before as well...
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austen blakemore
(@austenblakemore) reported
from
Stapleford, England
Nothing and I mean nothing but problems with @virginmedia ever since your agent TRIED to help, got cut off and never called back my @TPLINKUK Powerline adapter doesn’t work. THE worst experience calling up your customer service I’m so angry 😡
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@virginmedia I don't want content, I don't have your TV or your phone just broadband. So to increase this cost like this means that next time it comes to review my connectivity I will simply leave your service and move to a more competitive service that doesn't sneakily raise prices mid term.
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Tom Prince
(@rokagainstass) reported
from
Castle Donington, England
@virginmedia Had your broadband for over a month now . Two days out of which it has been down for hours (like today) and speed inconsistent
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Ron Yau
(@ryau3) reported
from
Repton, England
@virginmedia I have a hub 3.0 and showing white light. No change to the light with the issue.
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austen blakemore
(@austenblakemore) reported
from
Stapleford, England
I’m absolutely ******* fuming with this service @virginmedia it is beyond a joke I’m talking to people that are literally using a script and a dictionary
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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alex rooney
(@alexrooney741) reported
@virginmedia really disappointing customer service! 3rd installation missed since I have moved property and I have not even received a courtesy call to say your engineer will not attend!!
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ScottTheRowley
(@ScottTheRowley1) reported
@virginmedia Yes, I also called several times and they did this too....they were absolutely useless, rude and customer service was non-existent. Absolute shambles whenever I have to contact your company, genuinely infuriates me being interrupted and talked over so much.
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Delta Blue
(@Delta_Blue1) reported
@virginmedia I’m fully aware of who to call and how to test. Do you know how to run a broadband service which doesn’t suffer from endless outages?
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Mickyla - still wearing a face mask
(@mickylaharrison) reported
@virginmedia Well, it’s only 3 hours after the estimated fix time and……. STILL NO INTERNET
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Welby McRoberts
(@welbymcroberts) reported
@bagwaa @virginmedia the trainwreck that is their Software on the Hub3 and Hub4.Hub3 had a wonderful 'issue'. Stopped forwarding frames every 34 minutes and 8 seconds. I'll let you figure out why thats a hilairous bug. The hub4's hardware not being 'good' enough (>1gbit service, 1Gbit ports etc)[2/2]
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scootR 🇨🇦 Jeremy
(@_scootR) reported
@claytsfm @virginmedia Thats just poor customer management on top of incredibly poor service. I hope it gets sorted for you soon mate, and a tenner ain't it
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Simon Shore
(@siefc1878) reported
Distress, time, inconvenience and barriers. Virgin Media provide the worst customer service I’ve experienced. Refusing to take any ownership of their mistake and refusing me a manager callback. #virginmedia #awfulcompany
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Sam Rogers
(@SamRoge65454747) reported
@virginmedia your customer service is appalling. Updates to the issue would be useful, I’ve just found out after chasing that you can’t repair my internet until at least 16/08/2021… why am i having to reach out to you to find this information… i wouldn’t have known otherwise.
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Kakul Ehsan Butt
(@ThisWriterGal) reported
@virginmedia I understand the security questions and I have always answered them but i don't know telephone password. In the past (and 2 weeks ago) your colleagues always asked me other security questions. The point was, he used this as an excuse not to discuss my bill issue.
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dawn winlow
(@windaw22) reported
@virginmedia Great example of service, wait 2.5 days for a call back from a manager and they let the ring for 4 seconds, priceless. Explains why my 86 year father has had such poor services from you.