Virgin Media Outage Report in Derby, England
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The latest reports from users having issues in Derby come from postal codes DE1, DE23 and DE22.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Derby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Derby, England
The most recent Virgin Media outage reports came from the following cities: Loughborough, Nottingham, Ilkeston, Derby, Burton upon Trent and Swadlincote.
| City | Problem Type | Report Time |
|---|---|---|
 Loughborough |
Internet | |
| Nottingham |
Internet | |
| Loughborough |
Internet | |
| Nottingham |
Internet | |
| Ilkeston |
Wi-fi | |
| Loughborough |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derby, England
Latest outage, problems and issue reports in Derby and nearby locations:
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Neil else
(@Neilelse1974) reported
from
Chellaston, England
@virginmedia I need to book an engineer visit, meant to work from home but can’t due to your broadband. Have tried everything advised but nothing .. 1.35mb download please help !
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Jonathan Ibbotson
(@jeibbotson) reported
from
Castle Donington, England
@virginmedia please sort out your appalling broadband service in the derby area. More time down than up @Ofcom you ought to mandate refunds
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Kizzy 🦇 Puckmigo23
(@Kizztronice) reported
from
Awsworth, England
@virginmedia I have used this service for the past hour to then be told the matter can not be fixed via the text service. So that was very unhelpful indeed.
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kate kells
(@katephus) reported
from
Ilkeston, England
@virginmedia our router has stopped working leaving us without broadband or the telephone and we have been unable to get through to anyone who can help. You just hang up. Fuming!!!! Get in contact ASAP
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Jonathan Ibbotson
(@jeibbotson) reported
from
Castle Donington, England
@virginmedia the performance of your network in the Castle Donington area (DE74) is currently appalling. Massive number of Critical T3 time-out errors. Please fix this NOW #poorservice #virginmediadown
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Tuesdy Burgin
(@TuesdyB) reported
from
Ilkeston, England
@virginmedia Is the service down in the DE7 area? Everything looks like its working but we have no internet connection.
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Jade Lewis
(@JadeLewis92) reported
from
Felley, England
@virginmedia I need to cancel my services but I can't get through on the phone or on the website. How am I supposed to cancel?!
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Rikki Walker
(@rikkiwalker) reported
from
Annesley, England
Let down by both @TravelodgeUK and @virginmedia in one weekend. I must be a lucky guy :/
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Jayne Moore
(@moore2_jayne) reported
from
Annesley, England
@virginmedia @Ofcom how is it acceptable to have no service staff picking up a call after 90 minutes and to leave a vulnerable older person with no telephone?
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Joanna Hayes
(@SmileyJMH) reported
from
Loughborough, England
@virginmedia I have WiFi at the moment. . . The problem is intermittent, it doesn't seem to coincide with times of high demand necessarily. It's incredibly frustrating, especially when working remotely from home and losing signal cuts everything off.
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Patricio R. Sanchez
(@psanchezc) reported
from
Beeston, England
@virginmedia internet not working! All lights and signal showing as normal but all devices not having internet access! NG9 2QZ
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owen scrimshaw
(@owen40uk) reported
from
Beeston, England
@virginmedia @Moz10Paul Why is it that your customers have to tell you it’s not bloody working before you decide to admit an issue not impressed or happy
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matt downing
(@mattdowning5) reported
from
Selston, England
@virginmedia How about just giving your customers reliably service for the extortionate prices. We can look after our kids as parents. You do your job as service providers. I don't want my kids in borstal
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Stuart Clarke
(@Clarkey198) reported
from
Hilton, England
@virginmedia the level of customer service is appalling been with you only 1 day and wished I had stayed with O2
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Gareth Smith
(@gaz_smith123) reported
from
Ilkeston, England
Area 30 has been having issues for a week now but @virginmedia still won’t admit there’s an issue - according to them everything is just fine & working perfectly! #virginmediadown #virginmedia #ilkeston #area30
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Andy Picken
(@andyvic7) reported
from
Walton upon Trent, England
@drummerwhitey @virginmedia Not sure if you’ve done this Steve but when I had issues and no joy I slated them on here every 10 minutes, they finally pulled me into a private chat room and I got things sorted
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Jayne Moore
(@moore2_jayne) reported
from
Annesley, England
@virginmedia please can you inbox me urgently about restoring my dementia Mums phone line - been holding for over an hour with no human to help - this is urgent. Poor service so far.
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John Byrne 🏴
(@derbytrim) reported
from
Belper, England
@virginmedia poor customer service i can't cancel my contract online and cant get through on the phone after 30 minutes waiting , ironic for a media company.
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Mary Oliver
(@Mary_C_Oliver) reported
from
Beeston, England
@virginmedia Also, the number is not working
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Laura Plumbley
(@LauraPlumbley) reported
from
Kimberley, England
@virginmedia my order has been parked since the 14th the customer service team are supposed to be getting in contact? Have tried calling with no answer and then the call was just cut off. I really need to get this sorted
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Voy Olejniczak
(@VOlejniczak) reported
@virginmedia Yes-apparently it’s due to some additional building works that you need to complete beforehand-but you knew about them since August. I have spent almost £200 topping up my PAYG data due to your incompetence. Also it’s impossible to complain over the phone.Managers never call back
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EnergySavingLix
(@MrLix) reported
@virginmedia The wired connections should be fine. I’m just checking whether the service is down for maintenance today as an email said it could be.
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Phil Whyman
(@PhilWhyman) reported
To use WhatsApp to message @virginmedia. 7 times I did this.. and 7 times I received **** ALL from anyone. This has taken me from 10am until literally now to finally sort. What. A. Joke. Be warned. This was a painful experience for a would-be new customer. Never again. 3/3
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Sophie Elizabeth
(@Swagphiie) reported
@virginmedia I am a new customer and have received my router today. I signed up on the phone and was advised you would contact Sky to let them know I would be terminating my contract with them. Are you able to confirm if this happened please? Thanks
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David E 🌹
(@dce8) reported
@virginmedia If I tie into an 18month contract and then move to an area you don't cover, am I charged for breaking the contract? Looking to get set up in my current place but also looking to move house next year and trying to preempt issues. Ta
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gavin_clarke
(@gavin_clarke) reported
@virginmedia This problem seems to fix with a reboot then returns. It’s unpredictable but ongoing. I follow the instructions. It resolves. It comes back and I have to start again. All the while, the routers lights give no sign of a problem.
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Thuan Bui
(@HungryPandaEats) reported
@virginmedia your Hub 3, customer service and connection stability is just terrible! Constant WiFi drop offs, signal doesn't cover a standard house size well, speed is limited during peak times and long long waits to speak to someone...
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Acupofteaandabiscuit
(@Acupofteaandab1) reported
@virginmedia @virginhelp Option 1 on your freephone never works
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Emma Willder
(@mylifewithboys4) reported
@virginmedia The issue isn't booking the engineer the issue is that this is multiple households, not an isolated incident and the app is showing no issue when I have tried to report that there obviously is an issue
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Lak M
(@lak17) reported
@virginmedia Ok thanks for your help. I’ll call the number that I called this morning for 90 mins and got nowhere 👍🏽