Virgin Media Outage Report in Derby, England

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Loughborough, Ilkeston, Derby, and Burton upon Trent.

City	Problem Type	Report Time
Loughborough	Wi-fi	36 minutes ago
Ilkeston	Internet	5 days ago
Derby	Internet	7 days ago
Ilkeston	Wi-fi	7 days ago
Loughborough	Internet	10 days ago
Loughborough	Internet	14 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

• 
  Chris Seddon (@_Chris_Seddon_) reported 2 minutes ago from Melbourne, England

  Looks like someone pulled out the wrong plug at Virgin Media HQ. Even their website is down!

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 5 minutes ago from Eastwood, England

  @virginmedia This could not have happened at a worse time for me. I'm happy to make them cups of tea if they fix the fault a little sooner.

• 
  Charlie Bethel (@charlie_bethel) reported 7 minutes ago from Beeston, England

  @virginmedia Very very poor customer service

• 
  Amazon Aquatics (@AmazonAquatics1) reported 12 minutes ago from Ripley, England

  @virginmedia I just want to report an open cabinet on my street, and it's hard work, I don't want to sign up to your "community" as I have tried now twice and had to do the damn not a robot thing both times which takes ages and it says my email is not valid

• 
  Neil Johnson (@neilmjohnson72) reported 13 minutes ago from Ashby-de-la-Zouch, England

  @virginmedia You need to sort your customer service out, it is absolutely disgraceful. Your technical team are ignorant and hang calls up without situation. You are getting dumped!

• 
  James Watts (@james_watts) reported 15 minutes ago from Sandiacre, England

  @virginmedia The is letting me know. Downloads are very slow a video that would normally take 3 mins is now 40.

• 
  Anthony Bates (@antbates1991) reported 15 minutes ago from Burton upon Trent, England

  @virginmedia It's for Virgin Media. Everytime I ring up to try and change something no one over the phone can ever find my account and because of this no one can help me. I want to cancel my package because the offer I'm on expires next month and the services are not worth £84.

• 
  Amara Pickerill (@amarapickerill) reported 29 minutes ago from Walton upon Trent, England

  @virginmedia please tell me how to contact your complaints department as I have an ongoing issue with your mobile department that’s been raised over the last 12 months and no one can help me! #poorcustomerservice #virginmobile #complaint #help

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 29 minutes ago from Eastwood, England

  @virginmedia It's been like this for a while. I cannot rely on the service at all.

• 
  Stuart Windle (@stuwin1) reported 35 minutes ago from Stenson Fields, England

  @virginmedia When I phoned the contact centre they said they knew there was an issue and it would be sorted in 24hrs. A quick google shows this isnt just me its a common trend

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 36 minutes ago from Eastwood, England

  @Louise4Mh @virginmedia You wait till they try and rip you off by allowing reverse unsolicited text messages to your devices and charge you a £1 a message for a message never sent or received. Criminal.

• 
  Sinead Bacon👩🏼‍⚕️ (@prinnysinead) reported 37 minutes ago from Kegworth, England

  @virginmedia need to sort their shit out, we’ve had shitty on off WiFi for months now 🙄🙄

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 39 minutes ago from Eastwood, England

  @virginmedia What would be really good is if you send out a message to your customers telling them there is an issue rather than leaving it to them to find out that they cannot use your services.

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 39 minutes ago from Eastwood, England

  @virginmedia The loss of service registration doesn't even work!

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 46 minutes ago from Eastwood, England

  @virginmedia Yes I have contacted Virginmedia a couple of times. It looks like there is a problem in Nottingham NG16 area again. This is a common issue. Disconnections and lack of a quality service.

• 
  JayBhojani (@MrBhojani) reported 48 minutes ago from Loughborough, England

  @virginmedia £160 a month for you to be shit.

• 
  Lord William Niven (@bigbrawbill) reported 51 minutes ago from Ilkeston, England

  @virginmedia terrible customer service, my box is overheating, has done for around 2 days, we have to switch the box of for 5-6 hours then it comes back on, according to customer services nothing can be done until it happens again, then they will look at it. What a shambles

• 
  Anthony Bates (@antbates1991) reported 52 minutes ago from Burton upon Trent, England

  New tactics from Virgin Media, ring up to cancel, they say they can't find your account and then put the phone down. 🖕🖕

• 
  Charlie Bethel (@charlie_bethel) reported 55 minutes ago from Beeston, England

  @virginmedia Hi. Nobody has phoned or sent a text to my parents and there phone internet and tv is still not working. They have to keep topping up there mobile credit and nobody answers there calls

• 
  Lord William Niven (@bigbrawbill) reported 57 minutes ago from Ilkeston, England

  @virginmedia I am sorry, but what a shocking customer service, hardly speaking a word of english, patronising me as if I am setting it up wrong and going over what I have already done. Can I have someone english explain what us wrong. !!!!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Gareth Williamson🏆 (@Gdw1807Gareth) reported 1 minute ago

  @virginmedia wanting some help please. My contract only states the start date & I want to know when it ends please

• 
  Brad Freeman (@bradfreeman93) reported 6 minutes ago

  Honestly @virginmedia your broadband is as reliable as a chocolate tea pot. Sort it out. Yes I’ve contacted you umpteen times about the issue and nobody gives a toss

• 
  RPSPNP (@RPSPNP1) reported 12 minutes ago

  @virginmedia Hi! To update you, yes I can upgrade my modem to Super Hub 3, but for a charge of £35. Apparently this is for activation. My Super Hub 2 has been causing a few issues so I may need the upgrade. Thank you.

• 
  Mike Ferguson (@mikef68) reported 13 minutes ago

  @virginmedia your broadband service has dropped out 4 times this evening (kt3 postcode)

• 
  Brad Freeman (@bradfreeman93) reported 14 minutes ago

  Also @virginmedia if you could please explain to my boss that I won’t be able to work tomorrow because of your internet service that would be fab.

• 
  Liam (@TheLumster) reported 16 minutes ago

  @virginmedia Internet is dropping out again! So annoying - paying a fortune for this poor service. Can’t watch anything on demand! 😡😡😡😡😡😡😡😡😡

• 
  Dave Scott (@Tank2521) reported 23 minutes ago

  @virginmedia hi can you help. I'm having problems with device registration to watch the sky sports app. It was working previously but when watching now it says my device isn't registered. Is there a separate page to register for sky as it is a registered device on virgin go

• 
  Zo (@zohir131) reported 23 minutes ago

  @virginmedia currently issues in my area where mobile devices keep disconnected from the Internet, any possible time for a fix? I live in the BL1 area

• 
  Matrix ♻️ (@NickyRoscoe) reported 25 minutes ago

  @virginmedia Hi I currently can't make /stay on calls, due to signal drop out .I have no LL. I have a debilitatin condition = can't currently access another phone to address. Please attached a CS email so that I can order a new sim (to eliminate that as a cause ) TY.

• 
  Ryan O'Donnell 🍥 (@iamryanodonnell) reported 25 minutes ago

  @bradfreeman93 @virginmedia Also having problems in the Stevenage area with VM. Our issue is drastically varying speeds, sometimes not connecting at all. Complained loads of times like yourself, but nothing.