Virgin Media Outage Report in Derby, England
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The latest reports from users having issues in Derby come from postal codes DE23 and DE22.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Derby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Derby, England
The most recent Virgin Media outage reports came from the following cities: Ilkeston, Derby, Nottingham, Loughborough, Burton upon Trent, Swadlincote and Selston.
| City | Problem Type | Report Time |
|---|---|---|
 Ilkeston |
Internet | |
| Derby |
Internet | |
| Nottingham |
TV | |
| Nottingham |
Internet | |
| Ilkeston |
Internet | |
| Loughborough |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derby, England
Latest outage, problems and issue reports in Derby and nearby locations:
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Jonathan Ibbotson
(@jeibbotson) reported
from
Castle Donington, England
@virginmedia the performance of your network in the Castle Donington area (DE74) is currently appalling. Massive number of Critical T3 time-out errors. Please fix this NOW #poorservice #virginmediadown
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Katy Oliver
(@k28ykaty) reported
from
Sandiacre, England
@virginmedia Except if your me.. I’ve continually been supplied with a poor excuse for broadband.. I was promised a booster for my signal yet weeks later I’ve still not received it.. your not keeping up your side of this contract.. will not renew my contract when this is over!
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Kizzy 🦇 Puckmigo23
(@Kizztronice) reported
from
Awsworth, England
@virginmedia I have used this service for the past hour to then be told the matter can not be fixed via the text service. So that was very unhelpful indeed.
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Stuart Clarke
(@Clarkey198) reported
from
Hilton, England
@virginmedia the level of customer service is appalling been with you only 1 day and wished I had stayed with O2
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Mary Oliver
(@Mary_C_Oliver) reported
from
Beeston, England
@virginmedia Also, the number is not working
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Danny Austin
(@PlasticDannyA) reported
from
Beeston, England
@bagwaa @virginmedia Yours down? They were upgrading my street the other day and it was down for a couple of hours
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Jayne Moore
(@moore2_jayne) reported
from
Annesley, England
@virginmedia please can you inbox me urgently about restoring my dementia Mums phone line - been holding for over an hour with no human to help - this is urgent. Poor service so far.
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Danny Chaplin
(@dannychappo) reported
from
Beeston, England
@virginmedia service checker says your not in my area,but I know others who have your service and also diamond cable box right outside my house?
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Jayne Moore
(@moore2_jayne) reported
from
Annesley, England
@virginmedia @Ofcom how is it acceptable to have no service staff picking up a call after 90 minutes and to leave a vulnerable older person with no telephone?
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Andy Picken
(@andyvic7) reported
from
Walton upon Trent, England
@drummerwhitey @virginmedia Not sure if you’ve done this Steve but when I had issues and no joy I slated them on here every 10 minutes, they finally pulled me into a private chat room and I got things sorted
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Laura Plumbley
(@LauraPlumbley) reported
from
Kimberley, England
@virginmedia my order has been parked since the 14th the customer service team are supposed to be getting in contact? Have tried calling with no answer and then the call was just cut off. I really need to get this sorted
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Joanna Hayes
(@SmileyJMH) reported
from
Loughborough, England
@virginmedia I have WiFi at the moment. . . The problem is intermittent, it doesn't seem to coincide with times of high demand necessarily. It's incredibly frustrating, especially when working remotely from home and losing signal cuts everything off.
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Tuesdy Burgin
(@TuesdyB) reported
from
Ilkeston, England
@virginmedia Is the service down in the DE7 area? Everything looks like its working but we have no internet connection.
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Patricio R. Sanchez
(@psanchezc) reported
from
Beeston, England
@virginmedia internet not working! All lights and signal showing as normal but all devices not having internet access! NG9 2QZ
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Rikki Walker
(@rikkiwalker) reported
from
Annesley, England
Let down by both @TravelodgeUK and @virginmedia in one weekend. I must be a lucky guy :/
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owen scrimshaw
(@owen40uk) reported
from
Beeston, England
@virginmedia @Moz10Paul Why is it that your customers have to tell you it’s not bloody working before you decide to admit an issue not impressed or happy
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Neil else
(@Neilelse1974) reported
from
Chellaston, England
@virginmedia I need to book an engineer visit, meant to work from home but can’t due to your broadband. Have tried everything advised but nothing .. 1.35mb download please help !
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Jade Lewis
(@JadeLewis92) reported
from
Felley, England
@virginmedia I need to cancel my services but I can't get through on the phone or on the website. How am I supposed to cancel?!
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kate kells
(@katephus) reported
from
Ilkeston, England
@virginmedia our router has stopped working leaving us without broadband or the telephone and we have been unable to get through to anyone who can help. You just hang up. Fuming!!!! Get in contact ASAP
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Jonathan Ibbotson
(@jeibbotson) reported
from
Castle Donington, England
@virginmedia please sort out your appalling broadband service in the derby area. More time down than up @Ofcom you ought to mandate refunds
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Outcast
(@Outcast501st) reported
@virginmedia Can't even go on your site to do a sever check it is this bad. i was in the middle of a runescape boss fight when POOF it just freezes..
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some bloke on the internet
(@generic_tester) reported
@virginmedia Obviously some kind of network issue if their own status page goes down too. Being attacked?
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Asad Ali Bakhsh
(@AAB420) reported
@virginmedia My gig service has stopped working again..... come on, we rely on this service. I paying for a gig service but now I have nothing...
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The Innovation Hub
(@nelliealexander) reported
Down all the time and no customer service - work from home- can’t work #virginmedia
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Mask Of Truth
(@TimmyTeabuck) reported
@virginmedia I wouldnt say the whole country is "some" customers.also your website tried to charge me for sending out an engineer because the app said there was no problems on your side. Noice
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Timothy Higgs
(@T_C_Higgs) reported
@virginmedia What is going over there? Almost 12-hours since the issues was first reported and again my devices are going haywire due to intermittent (at best) internet connectivity. Are VM going to give a partial refund to affected customers?
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Smokey #cUbesFounder
(@s_to_the_mo_key) reported
@virginmedia is down in my area, so until further notice I’m offline. Sorry for the inconvenience caused but I’m sure they will resolve this so I’ll be back up when they do!
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Thoughts Aloud!💬
(@ThoughtsAloudTA) reported
@carlagidden @virginmedia The earlier issue they're saying they can't find the problem too. Absolute joke. Our line manager is running round with data sims to the on call team for tonight! Be ashamed #virginmedia!
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Tom Kolbe
(@TomKolbeBooysen) reported
@virginmedia Your service sucks.
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joseph
(@morrisonjoseph8) reported
@virginmedia This has been constant since Saturday and you's have the cheek to charge a fortune for poor service