Virgin Media

Virgin Media Outage Report in Derby, England

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The latest reports from users having issues in Derby come from postal codes DE24 and DE23.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Derby, England 01/20/2026 21:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Nottingham, Ilkeston, Selston, Derby and Burton upon Trent.

Loading map, please wait...
City Problem Type Report Time
United KingdomNottingham Internet
United KingdomNottingham Wi-fi
United KingdomNottingham Internet
United KingdomNottingham Internet
United KingdomNottingham Internet
United KingdomIlkeston Wi-fi

Community Discussion

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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

  • richardtaylor37 richard taylor (@richardtaylor37) reported from Stapleford, England

    @virginmedia Hi, we are having issues connecting to the wifi throughout the house. The room the hub is in is good but the rest of the house is very poor, we have our children complaining that their games consoles won’t connect or buffering and glitching and it’s costing us a fortune.

  • Liammanning2u li.iam🏳️‍🌈👬♥️ (@Liammanning2u) reported from Swadlincote, England

    @virginmedia @taylur41 Does @LutzSchueler know how bad your customer service is

  • Liammanning2u li.iam🏳️‍🌈👬♥️ (@Liammanning2u) reported from Swadlincote, England

    @virginmedia can someone help me

  • katej1984 Kate J (@katej1984) reported from Sandiacre, England

    @virginmedia any chance you could hire call centre staff that don’t hang up the phone after 3 seconds in an attempt to bring their AHT down?

  • iamj_armstrong James Armstrong (@iamj_armstrong) reported from Beeston, England

    @virginmedia are there any outages in the NG9 area or has my broadband broken for the second time this month?

  • pdenno Paul Dennison (@pdenno) reported from Beeston, England

    @virginmedia why call me twice today, tell me I am a valued customer (22 yrs) and offer me a broadband speed not yet available in my area!! Once again a waste of my time and yours. I would feel more valued if you call and offer me a small saving on my monthly bill! 🤔

  • iamj_armstrong James Armstrong (@iamj_armstrong) reported from Beeston, England

    @virginmedia the internet you installed yesterday has stopped working and you can’t get anyone out until Tuesday? If I want to escalate the issue then it will take 3-5 working days? Can anyone help me?

  • av9901 Amit Vaidya- #Author (Forever Roaming the World)🌏 (@av9901) reported from Loughborough, England

    Productivity nearly at zero today because @virginmedia been off for nearly 24 hours 🙃 came on for 1 hour and now no service again! ...not I rely on the internet for work or anything 🤔 🙄🤬

  • IPSiara Ian Siara (@IPSiara) reported from Beeston, England

    @virginmedia can you explain how your customer services line was working up until the point I told you I wanted to leave, and since then you've cut me off 3 times in a row?

  • flyingscotsmin1 Dave Martin (@flyingscotsmin1) reported from Eastwood, England

    @virginmedia what's going on?? TV is still not working!! Tried resetting and still nothing.

  • iamj_armstrong James Armstrong (@iamj_armstrong) reported from Beeston, England

    @virginmedia There isn’t an outage. I have been told it may be a line fault but the hub was fine yesterday afternoon

  • av9901 Amit Vaidya- #Author (Forever Roaming the World)🌏 (@av9901) reported from Loughborough, England

    @virginmedia It's been reported ..there was an estimated time of fix...it was fixed ....but now for a 3rd day it's down again!

  • JohnPuxty John Puxty (@JohnPuxty) reported from Ilkeston, England

    @JPBOLDY @virginmedia I am also getting this problem

  • Luketh13ttv Luketh (@Luketh13ttv) reported from Heanor and Loscoe, England

    @virginmedia I've clicked the link, logged in, and apparently there's no network issue... So how do you explain the issues I've had throughout today?

  • aaronfarny_b B Farn (@aaronfarny_b) reported from Ilkeston, England

    Right @virginmedia is truly the worst internet - So I am looking to change providers as soon as possible - Not worried about TV packages etc as We are good with free view - can anybody recommend a ISP with a good monthly rate and none of the hidden fees etc?

  • WorTony Tony P (@WorTony) reported from Selston, England

    Hey @virginmedia I’m really loving the customer service - called 2 weeks ago to report a broken remote - I was told a new one would be on the way. I’m still waiting. I called yesterday and was told the email address I was giving and have had registered for 15-20 years was wrong

  • richardtaylor37 richard taylor (@richardtaylor37) reported from Stapleford, England

    @virginmedia so sick of your poor wifi. Using all my mobile data each month because your wifi is so rubbish time to change provider me thinks.

  • iRacing74 DJ Knight 🇬🇧 (@iRacing74) reported from Sandiacre, England

    With public service cuts, why do we year upon year pay more Council Tax for less service? Virgin Media put their prices, but do not reduce my service - If they did I'd cancel the service. We are legally obliged to pay more for less - go figure 🤷

  • BigGasson44 Big Gas (@BigGasson44) reported from Awsworth, England

    @virginmedia Well it doesn't work and my 8 kids are off school and can't even use their phones let alone their xboxs

  • Luketh13ttv Luketh (@Luketh13ttv) reported from Heanor and Loscoe, England

    Has anyone else been having issues with @virginmedia today? My Internet has been constantly cutting off #virginmediadown

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • tonynewby30 Tony Newby (@tonynewby30) reported

    @virginmedia joined you yesterday and couldn't get connected. Been on hold for more than 3 hours. Got through yesterday but got cut off whilst talking and never got a call back!!. This has been a shocking start and surely it can't be like this all the time?

  • sunnyisliving Hellobanano (@sunnyisliving) reported

    Hello could you tell me what’s going on? My broadband went down yesterday, and it hasn’t been fixed. Thx @virginmedia

  • AnonymousGergo Gergely Kovacs (@AnonymousGergo) reported

    Hi @virginmedia ! Internet is down since 7AM in TW8, your login page is also unavailable. Suggestion: could you please have a service status page to publish incidents so customers can easily track uptime and get updates?

  • cleggy1966 Simon (@cleggy1966) reported

    @virginmedia Customer services is pretty much like the equipment you provide. Neither are fit for purpose

  • Gal81Mark Mark Owens ⭐️⭐️⭐️⭐️⭐️⭐️ (@Gal81Mark) reported

    @virginmedia even in the current situation with COVID, your customer services is awful. Unable to watch tv due to distortion, on hold waiting for over an hour to speak to someone to try and get an engineer out after the online message said 4 hour wait!!!

  • LiamJayyyyyy LJ (@LiamJayyyyyy) reported

    Virgin media Wi-Fi is a crock of ****

  • iainmcleod800 Iain Mcleod (@iainmcleod800) reported

    @virginmedia my internet has been down since 7am yesterday. Kept being told it had an estimated fix time. These have passed and now your service page is down. Been trying to get through for over an hour. Can you help please #virginmedia

  • Wardyology Dennis Ward 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Wardyology) reported

    @virginmedia No problem it’s fine now turns out EE were doing work on the phone signals.

  • jeanpauljh jp (@jeanpauljh) reported

    @virginmedia Your team have advised that construction work needs to be done and has kept adjusting the date when this will be completed. I called your customer service team and they made commitments with respect to my billing that, as yet, have not been confirmed in writing as promised.

  • anthony11230 itgetseasierlessi... (@anthony11230) reported

    @virginmedia I spoke with your Customer Relations this morning who have promised to revert back to my old package by tomorrow - reinstating wifi, voicemail etc.