Virgin Media outages and service status in Derby, England

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Derby, Ilkeston, Loughborough, and Burton upon Trent.

City	Problem Type	Report Time
Derby	TV	20 hours ago
Derby	Wi-fi	2 days ago
Ilkeston	Internet	3 days ago
Derby	Internet	3 days ago
Loughborough	Wi-fi	4 days ago
Ilkeston	Internet	9 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

• 
  Michael Sarjeant (@sarjeantm01) reported 4 minutes ago from Burton upon Trent, England

  @toik1961 @virginmedia I think there was something all our Internet dropped out now our #alexa network is not working #internetoutage

• 
  Jonathan Ibbotson (@jeibbotson) reported 8 minutes ago from Castle Donington, England

  @virginmedia please sort out your appalling broadband service in the derby area. More time down than up @Ofcom you ought to mandate refunds

• 
  Lord William Niven (@bigbrawbill) reported 10 minutes ago from Ilkeston, England

  So @virginmedia has been going off with technical faults from yesterday, My @EE is also been going off signal wise from yesterday is anyone else not think this is eerie and so so weird that both going down at the same time. Come on conspiracy theories welcome.

• 
  James Armstrong (@iamj_armstrong) reported 12 minutes ago from Beeston, England

  @virginmedia are there any outages in the NG9 area or has my broadband broken for the second time this month?

• 
  haasty kawa (@haasty_kawa) reported 14 minutes ago from Derby, England

  @virginmedia I'm not at all satisfied. Since last night until now, my internet has been down. When I attempted to contact customer service, it flatly refused. I attempted to access the page, but it is still blocking me. I am self-employed. The region DE248ET is shown here. Fix it asap

• 
  Sinead Bacon👩🏼‍⚕️ (@prinnysinead) reported 18 minutes ago from Kegworth, England

  @virginmedia need to sort their shit out, we’ve had shitty on off WiFi for months now 🙄🙄

• 
  Amara Pickerill (@amarapickerill) reported 20 minutes ago from Walton upon Trent, England

  @virginmedia please tell me how to contact your complaints department as I have an ongoing issue with your mobile department that’s been raised over the last 12 months and no one can help me! #poorcustomerservice #virginmobile #complaint #help

• 
  Amit Vaidya- #Author (Forever Roaming the World)🌏 (@av9901) reported 21 minutes ago from Loughborough, England

  Productivity nearly at zero today because @virginmedia been off for nearly 24 hours 🙃 came on for 1 hour and now no service again! ...not I rely on the internet for work or anything 🤔 🙄🤬

• 
  Tony P (@WorTony) reported 30 minutes ago from Selston, England

  Hey @virginmedia I’m really loving the customer service - called 2 weeks ago to report a broken remote - I was told a new one would be on the way. I’m still waiting. I called yesterday and was told the email address I was giving and have had registered for 15-20 years was wrong

• 
  Stuart Windle (@stuwin1) reported 33 minutes ago from Stenson Fields, England

  @virginmedia When I phoned the contact centre they said they knew there was an issue and it would be sorted in 24hrs. A quick google shows this isnt just me its a common trend

• 
  kate kells (@katephus) reported 33 minutes ago from Ilkeston, England

  @virginmedia @02Priority_pjs with the current major issue with your apps are you going to deliver priority booking like you’ve promised? #keeppromises

• 
  Jade Lewis (@JadeLewis92) reported 35 minutes ago from Felley, England

  @virginmedia I need to cancel my services but I can't get through on the phone or on the website. How am I supposed to cancel?!

• 
  Michael Sarjeant (@sarjeantm01) reported 37 minutes ago from Burton upon Trent, England

  When you have a smart house and your @virginmedia #Wifi goes down so nothing is working 😳 now the kids are moaning at no tablets, @PlayStation or @xboxuk there is only so many times I can reboot the hub...... #internetdown

• 
  Kate J (@katej1984) reported 41 minutes ago from Sandiacre, England

  @virginmedia any chance you could hire call centre staff that don’t hang up the phone after 3 seconds in an attempt to bring their AHT down?

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 42 minutes ago from Eastwood, England

  @virginmedia Yes I have contacted Virginmedia a couple of times. It looks like there is a problem in Nottingham NG16 area again. This is a common issue. Disconnections and lack of a quality service.

• 
  kate kells (@katephus) reported 43 minutes ago from Ilkeston, England

  @virginmedia our router has stopped working leaving us without broadband or the telephone and we have been unable to get through to anyone who can help. You just hang up. Fuming!!!! Get in contact ASAP

• 
  Bhavna 🙋🏽‍♀️ (@MissBeBop) reported 50 minutes ago from Eastwood, England

  @virginmedia Yes and no. My internet isn’t working all the time and continuously cuts out, this is on a wired connection. I have done the self help, also done the reset when I call through. Have done the pin prick reset and changed hub settings. Still nothing. Have previously been told I need

• 
  John D (@Jdd535) reported 56 minutes ago from Stapleford, England

  Virgin gone down again... Great wen it works... but wen it goes its bad.. n wots worse is their customer service.. or rather lack of it!! Far worse than SKY.. but swap 2 moz.. terrible!!! #sky #virginmedia

• 
  Ken Godber (@GodberKen) reported 57 minutes ago from Annesley, England

  @virginmedia hi - I have a sim only mobile contract that's not been used for at least 18mths. I've stopped the DD as I'm unable to simply cancel via website and the number quoted to call doesn't work. I've got nowhere to go with this problem now.

• 
  John Puxty (@JohnPuxty) reported 58 minutes ago from Ilkeston, England

  @JPBOLDY @virginmedia I am also getting this problem

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  jambino (@Jambino6_) reported 5 minutes ago

  @virginmedia YAP YAP “problems in my area yap yap” same problems every week mate, same ****** response on the phone oh I’ll do test blah blah blah. Horrible customer service, horrible wifi 🥱

• 
  simon bennett (@felixeemopener) reported 5 minutes ago

  @virginmedia This is the same service I use every Saturday and bank holiday that tells me there’s an intermittent signal in my area. Rather than send me links like this, how about fixing the issue?

• 
  Daniel DOA4 (XBOX) & Daniel_DOA4 (PSN) (@Daniel_DOA4) reported 7 minutes ago

  @virginmedia my internet broadband and tv are not working! This isn’t the first time this has happened to me! Really annoyed and need to use internet everyday. I do have mobile data on my phone but that will most likely max out. Please help! #notfair #BadService #IsSkyBetter?

• 
  Rob Swain 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@RobSwain76580) reported 10 minutes ago

  @virginmedia @MJW_F1 Channel 4 issue.

• 
  Lee Williams (@FourKicksRodeo) reported 10 minutes ago

  @virginmedia where are the activation emails for HBO for customers whom pay for the service? Should I seek compensation?

• 
  Joshy R 🌒 (@JJRussell95) reported 10 minutes ago

  @virginmedia don’t care about about their vulnerable customers and their Customer service are useless Robots reading off a script @VirginMedia_TV

• 
  Tiz (@Tiz1132667) reported 11 minutes ago

  @virginmedia It's becoming ridiculous the amount of times "there is an outage in my area." Think it may be time to move to another provider!

• 
  Alan Roberts (@AlanRob68902430) reported 13 minutes ago

  @EE your customer service imo now falls below even virgin media, 28th day of a complaint today so there is a dispute on the account, I'm currently on hold to some foreign country collections team, if the complaint is not escalated to exec team now I want a deadlock letter and

• 
  Quinn 😈 (@pressqforquinn) reported 15 minutes ago

  Virgin Media is still having an outage. Was supposed to be fixed yesterday, but now estimated fix is 15th April. I'm going (more) insane and I can't afford to not stream so I'll try to stream today at like 8pm ish regardless! 🫠

• 
  🏴󠁧󠁢󠁥󠁮󠁧󠁿NEWARK LAD 18+ 🔞🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@NEWARKLAD) reported 21 minutes ago

  @virginmedia 256mb but I read you was upgrading everyone to the hub 5?I've had nothing but trouble with the hub 4