Virgin Media outages and service status in Derby, England

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Ilkeston, Loughborough, Derby, and Burton upon Trent.

City	Problem Type	Report Time
Ilkeston	Total Blackout	3 days ago
Loughborough	Internet	4 days ago
Ilkeston	Internet	5 days ago
Derby	Wi-fi	7 days ago
Derby	Wi-fi	10 days ago
Derby	TV	14 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

• 
  Gerry White SEO geek (@dergal) reported 1 minute ago from Ashby-de-la-Zouch, England

  @virginmedia helping out my 74 year old mother, when she resigned with you at Christmas, you also promised to send out a new V6 box, it never arrived, I chased this up and then you sent an older TiVo box. I spoke to the guy and he told me they're the same !?

• 
  Patricio R. Sanchez (@psanchezc) reported 6 minutes ago from Beeston, England

  @virginmedia internet not working! All lights and signal showing as normal but all devices not having internet access! NG9 2QZ

• 
  Ken Godber (@GodberKen) reported 12 minutes ago from Annesley, England

  @virginmedia hi - I have a sim only mobile contract that's not been used for at least 18mths. I've stopped the DD as I'm unable to simply cancel via website and the number quoted to call doesn't work. I've got nowhere to go with this problem now.

• 
  Fazal Rehman (@breadf2man) reported 13 minutes ago from Loughborough, England

  @virginmedia A lady told me two weeks ago it would be sorted end of the week. I rang again a lady said she would contact manager and ring me back that day. Never happened, I will can take complaint to next level and then the independent complaints ombudsmen. Virgin complaints procedure poor

• 
  Jayne Moore (@moore2_jayne) reported 16 minutes ago from Annesley, England

  @virginmedia please can you inbox me urgently about restoring my dementia Mums phone line - been holding for over an hour with no human to help - this is urgent. Poor service so far.

• 
  Deborah Marshall 💙 (@deb_the_dj) reported 18 minutes ago from Sandiacre, England

  @virginmedia It drops out for a few minutes, then restarts, there is nothing I can see on your service page that helps with that. I'll try the factory reset, its the only thing I haven't tried.

• 
  li.iam🏳️‍🌈👬♥️ (@Liammanning2u) reported 23 minutes ago from Swadlincote, England

  @virginmedia @taylur41 Does @LutzSchueler know how bad your customer service is

• 
  National Forest E-Bike Holidays (@Ebike_holidays) reported 23 minutes ago from Ashby-de-la-Zouch, England

  @virginmedia We followed instructions to switch phones to fibre optic. Can dial out but can’t get calls. It’s really upset my mother in law as she is vulnerable and we are her emergency support. Our mobile signal is very poor at home, so she is frightened she can’t contact us.

• 
  Fazal Rehman (@breadf2man) reported 23 minutes ago from Loughborough, England

  @virginmedia I checked last night, it was stuck at the same place it was 3 weeks ago, that is why I raised another complaint about my complaint

• 
  Gareth Smith (@gaz_smith123) reported 25 minutes ago from Ilkeston, England

  @virginmedia have you got problems in area 30? My connection keeps dropping out!

• 
  Mary Oliver (@Mary_C_Oliver) reported 27 minutes ago from Beeston, England

  @virginmedia Also, the number is not working

• 
  li.iam🏳️‍🌈👬♥️ (@Liammanning2u) reported 29 minutes ago from Swadlincote, England

  @virginmedia can someone help me

• 
  Fazal Rehman (@breadf2man) reported 32 minutes ago from Loughborough, England

  Just put another complaint into Virgin Media about the fact that my original complaint from the 22/04/21 has not been dealt with and no details of when it will be if ever. I complained about having to make over 13 phone calls all lasting at least 20 minutes and 2 engineer visits

• 
  haasty kawa (@haasty_kawa) reported 33 minutes ago from Derby, England

  @virginmedia I’m not happy at all. My internet has been down since last night till now . I have tried to call customer service and it would straight decline it . I tried going on the website but still it won’t let me . As I work from home . Here is the area DE248ET

• 
  John D (@Jdd535) reported 35 minutes ago from Stapleford, England

  Virgin media must b the worst 4 customer service.. change ur engineer appointment without even discussing it!!! #virginmedia #theworstcustomerservice

• 
  Sinead Bacon👩🏼‍⚕️ (@prinnysinead) reported 38 minutes ago from Kegworth, England

  @virginmedia need to sort their shit out, we’ve had shitty on off WiFi for months now 🙄🙄

• 
  paul (@64derby) reported 41 minutes ago from Duffield, England

  @virginmedia just installed virgin broadband 350 today ! only getting 5 mbps in my study.. phoned customers services for a booster to be told none in stock and phone back in 2 weeks.. took me over an hour to speak to a person in India who couldn’t help

• 
  National Forest E-Bike Holidays (@Ebike_holidays) reported 45 minutes ago from Ashby-de-la-Zouch, England

  @virginmedia Everyone is very apologetic but that doesn’t help give a vulnerable old lady the peace of mind that her son is available at the other end of the phone, should something happen.

• 
  Gareth Smith (@gaz_smith123) reported 54 minutes ago from Ilkeston, England

  Area 30 has been having issues for a week now but @virginmedia still won’t admit there’s an issue - according to them everything is just fine & working perfectly! #virginmediadown #virginmedia #ilkeston #area30

• 
  Jade Lewis (@JadeLewis92) reported 58 minutes ago from Felley, England

  @virginmedia I need to cancel my services but I can't get through on the phone or on the website. How am I supposed to cancel?!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  DC (@debs_crawford) reported 7 minutes ago

  @virginmedia can someone contact me, I’ve verified my email six times and it still takes me back to verify email page and I am not able to login

• 
  MoorInsightsStrategy (@MoorInsStrat) reported 8 minutes ago

  @googlecloud .@googlecloud GM Cloud Apps Karthik Narain unveiled the Agentic Data Cloud. "Reasoning without context is just a guess." $GOOGL 📌 Four foundational innovations: 1/ Knowledge Catalog, universal context engine, native BigQuery integration mapping tables into business logic 2/ Smart Storage extends context to unstructured data. Objects landing in Google Cloud Storage are instantly tagged, enriched, and agent-ready with zero manual data engineering 3/ Zero-copy access to Palantir, Salesforce, SAP, ServiceNow, Workday 4/ Data Agent Kit, Gemini-powered authoring in VS Code, Cloud Code, Gemini CLI, turning any IDE into a native data environment 🧑 Customer proof: Virgin Media O2 activating 20,000+ data assets through Knowledge Catalog to empower global product teams. This is the "systems of intelligence" to "systems of action" shift. Context is now a governed surface, not a pipeline problem.

• 
  Robert Taylor (@rabtaylor1981) reported 9 minutes ago

  @virginmedia Just fyi, 2 days of back and forth on DMs now, waiting hours for replies, and still nowhere! 2 more days paying for a service that doesn't work and I can't and don't use!

• 
  CymroGlyn 🏳️‍🌈🏴󠁧󠁢󠁷󠁬󠁳󠁿🏉🍾♿️ (@cymroglyn) reported 12 minutes ago

  @virginmedia You should be keeping an eye out for this sort of criminal activity, creates profiles for most large UK companies so they can reply to any complaints and get the customer to download software so they can compensation…and rob them. Report them to X

• 
  Gadge (@gadgetweetin) reported 16 minutes ago

  @virginmedia last month I called up to specifically cancel my TV/BB/Phone contract which ends on 5th May, before the price triples. I started a new BB only contact. This morning I am infuriated to see my bundle has not been cancelled at all & I have been charged for it😡😡

• 
  Susan Chew (@SusanChew5) reported 16 minutes ago

  @MrAlanGreen @virginmedia Same here, quoted £400 if we leave, but we aren't even getting a service from them, so £400 for nothing

• 
  🚩महाकाल 🚩आशीष हिंदू राष्ट्रवादी (@ASHISH_RAJPUT22) reported 20 minutes ago

  @VirginMediaIE please I have DM you but I am now harrased due to virgin media delay and bill generation to money in form of bill This way customer in Ireland won’t prefer Virgin media Connecting with customer care 30-45 mins waiting time and still no solution to customers

• 
  Matt Round (@matt_77r) reported 22 minutes ago

  @virginmedia Hi. My broadband has been down since last night in the L18 area. I've just checked the service status and it's saying 3 days to fix. Is that correct?

• 
  Coffinsandme 击🦇🐀 (@mandychoccy) reported 25 minutes ago

  @virginmedia Yet again having issues with pixelation and signal. This has now been going on for 2 years. 4 box changes, all new wiring in and out, 2x new hubs, new cables to main cab, main cab supposedly cleaned up, other local ex users disconnected from cab. I am so frustrated.

• 
  Gadge (@gadgetweetin) reported 25 minutes ago

  @virginmedia last month I called up to specifically cancel my TV/BB/Phone contract which ends on 5th May, before the price triples. I started a new BB only contact. This morning I am infuriated to see my bundle has not been cancelled at all & I have been charged for it😡😡