Virgin Media outages and service status in Derby, England

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Ilkeston, Loughborough, Derby, and Burton upon Trent.

City	Problem Type	Report Time
Ilkeston	Wi-fi	3 hours ago
Ilkeston	Total Blackout	4 days ago
Loughborough	Internet	4 days ago
Ilkeston	Internet	5 days ago
Derby	Wi-fi	8 days ago
Derby	Wi-fi	11 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

• 
  Lee Smith (@lee0510) reported 2 minutes ago from Ilkeston, England

  @virginmedia I cannot contact you by phone, your site will not allow me to sign in as my email is not available, clearly it wasn’t deleted from previous account so I can not see internet status or report faults. My Wi-Fi is intermittent, not working as I type reply.

• 
  Charlie Bethel (@charlie_bethel) reported 4 minutes ago from Beeston, England

  @virginmedia Very very poor customer service

• 
  brian alvin (@justrunningnow) reported 4 minutes ago from Sandiacre, England

  @the____ghost @virginmedia Its broken

• 
  Matt Clarke™️ 🎮🕹 (@TweetFlicker) reported 8 minutes ago from Ilkeston, England

  @virginmedia I’m at work. Please call me. You’ll be able to get all my details from the complaint number I’ve given you.

• 
  li.iam🏳️‍🌈👬♥️ (@Liammanning2u) reported 10 minutes ago from Swadlincote, England

  @virginmedia @taylur41 Does @LutzSchueler know how bad your customer service is

• 
  Katy Oliver (@k28ykaty) reported 10 minutes ago from Sandiacre, England

  @virginmedia Except if your me.. I’ve continually been supplied with a poor excuse for broadband.. I was promised a booster for my signal yet weeks later I’ve still not received it.. your not keeping up your side of this contract.. will not renew my contract when this is over!

• 
  owen scrimshaw (@owen40uk) reported 14 minutes ago from Beeston, England

  @virginmedia @Moz10Paul Why is it that your customers have to tell you it’s not bloody working before you decide to admit an issue not impressed or happy

• 
  Fazal Rehman (@breadf2man) reported 16 minutes ago from Loughborough, England

  @virginmedia Nothing that springs to mine, but ive never known it to constantly drop off, some of the reasons the operators are giving me are silly and I told the lady it was rubbish.. im sorry but I am fed up of ringing every day and getting nowhere. I think i will have to move broadband

• 
  B Farn (@aaronfarny_b) reported 19 minutes ago from Ilkeston, England

  Right @virginmedia is truly the worst internet - So I am looking to change providers as soon as possible - Not worried about TV packages etc as We are good with free view - can anybody recommend a ISP with a good monthly rate and none of the hidden fees etc?

• 
  Luketh (@Luketh13ttv) reported 21 minutes ago from Heanor and Loscoe, England

  Has anyone else been having issues with @virginmedia today? My Internet has been constantly cutting off #virginmediadown

• 
  Fazal Rehman (@breadf2man) reported 33 minutes ago from Loughborough, England

  Just put another complaint into Virgin Media about the fact that my original complaint from the 22/04/21 has not been dealt with and no details of when it will be if ever. I complained about having to make over 13 phone calls all lasting at least 20 minutes and 2 engineer visits

• 
  Gerry White SEO geek (@dergal) reported 33 minutes ago from Ashby-de-la-Zouch, England

  @virginmedia I tried - I assume it doesn't work on a mobile!?

• 
  National Forest E-Bike Holidays (@Ebike_holidays) reported 35 minutes ago from Ashby-de-la-Zouch, England

  @virginmedia We followed instructions to switch phones to fibre optic. Can dial out but can’t get calls. It’s really upset my mother in law as she is vulnerable and we are her emergency support. Our mobile signal is very poor at home, so she is frightened she can’t contact us.

• 
  Laura Plumbley (@LauraPlumbley) reported 45 minutes ago from Kimberley, England

  @virginmedia my order has been parked since the 14th the customer service team are supposed to be getting in contact? Have tried calling with no answer and then the call was just cut off. I really need to get this sorted

• 
  DJ Knight 🇬🇧 (@iRacing74) reported 47 minutes ago from Sandiacre, England

  With public service cuts, why do we year upon year pay more Council Tax for less service? Virgin Media put their prices, but do not reduce my service - If they did I'd cancel the service. We are legally obliged to pay more for less - go figure 🤷

• 
  Joanna Hayes (@SmileyJMH) reported 50 minutes ago from Loughborough, England

  @virginmedia I have WiFi at the moment. . . The problem is intermittent, it doesn't seem to coincide with times of high demand necessarily. It's incredibly frustrating, especially when working remotely from home and losing signal cuts everything off.

• 
  Russell Morrell (@stagladanddad) reported 51 minutes ago from Annesley, England

  Hey @virginmedia my landline has stopped working again This is the second time I've had this problem now You'd have thought with you putting the prices up your service would be better?

• 
  Ken Godber (@GodberKen) reported 55 minutes ago from Annesley, England

  @virginmedia You couldn't make this incompetence up - had another call, chasing 2 mths costs for a phone not used in over 2 yrs, unable to cancel via website or previous Twitter conversation, and then cuts me off. It's a mthly sim only, if I don't use it don't charge me - simples.

• 
  Chris Seddon (@_Chris_Seddon_) reported 56 minutes ago from Melbourne, England

  Looks like someone pulled out the wrong plug at Virgin Media HQ. Even their website is down!

• 
  Fazal Rehman (@breadf2man) reported 60 minutes ago from Loughborough, England

  @virginmedia A lady told me two weeks ago it would be sorted end of the week. I rang again a lady said she would contact manager and ring me back that day. Never happened, I will can take complaint to next level and then the independent complaints ombudsmen. Virgin complaints procedure poor

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  KP (@Sep8001) reported 6 minutes ago

  @virginmedia Hi Thank you for replying. Yes I do run that check and it does tell me there is a problem, but why have we had so many in the last few weeks. Before that service was fine.

• 
  Nicky Forrester (@WeeMrsF) reported 7 minutes ago

  @virginmedia help please! How do we get your call centre to stop calling us every single day (since Feb, that’s not a joke) trying to get us to upgrade our TV & broadband package? We upgraded in Dec and are happy with our service but daily calls are really starting to grate!

• 
  Spamhaus (@spamhaus) reported 8 minutes ago

  @orange 151.217.0.0/16 AS62016 AS198198 AS42987 AS22879 AS199524 AS62016: Virgin Media 🇬🇧 AS198198: Telefonica Global Solutions 🇪🇸 AS42987: Virgin Media 🇬🇧 AS22879: Sirus, Inc 🇺🇸 AS199524: Gcore 🇳🇱 Location is Chicago. However, this case is slightly different. 151.217.0.0/16 is a "bogon", which means the network is not assigned to anyone at this time (and so nobody should be using it). After the first announcement, new (presumably fake) carriers were inserted into the BGP path as a decoy. The general modus operandi suggests that this is the same gang in action

• 
  Jonny Cave (@JonnyCave) reported 12 minutes ago

  @virginmedia shocking service tried to raise a complaint took 1 hour over webchat person dealing with it still couldn't grasp it left chat after an hour you don't even have a complaints email utterly pathetic company Ombudsman it is gone on too long

• 
  Rob Swain 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@RobSwain76580) reported 12 minutes ago

  @virginmedia Yes, but didn’t say any problems. It’s intermittent.

• 
  jason morgan (@Jason29wctb) reported 13 minutes ago

  @virginmedia Called vm as much use as chocolate frying pan , same thing every time pinhole reset ,we need engineer at your house, and no problem 20 visits last year 2 in last 3 weeks , faulty Internet for 11 years , retention team tomorrow

• 
  mancs boi (@DjmarkieT) reported 14 minutes ago

  @virginmedia It won’t be paid you have broken your side of the contract and not provided the service I agreeed to there will be nothing paid I’ll see you in court

• 
  Flip Flop (@flop_flip60295) reported 19 minutes ago

  @virginmedia getting 100mb a second on your gigabyte package and was told there was issues. Was escalated to the complaints team who advised nothing is wrong! Shocking customer service even when it was acknowledged its nowhere near what im paying for

• 
  CMDR Andy Fireblade Muza (@andymuza) reported 21 minutes ago

  @virginmedia why is it when a contract ends you remove all previous offers instead of automatically giving the loyal customer the best offer you can do? Also why don't you contact the customer about it instead of just increasing their price by a large amount. What a joke.

• 
  Lord Kieran J Ball (@kbally23) reported 22 minutes ago

  @virginmedia Thanks for coming back no same issue loads to ticketmaster and then states you have to click the link and it takes you back to the same screen, nevermind never happened before ill have to wait to buy on friday