Virgin Media

Virgin Media Outage Report in Derby, England

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Derby come from postal codes DE24, DE23 and DE22.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Derby, England 12/04/2025 03:20

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Burton upon Trent, Nottingham, Derby, Ilkeston, Swadlincote and Loughborough.

Loading map, please wait...
City Problem Type Report Time
United KingdomBurton upon Trent Wi-fi
United KingdomBurton upon Trent Internet
United KingdomNottingham Wi-fi
United KingdomDerby Internet
United KingdomDerby Internet
United KingdomIlkeston Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

  • bigbrawbill Lord William Niven (@bigbrawbill) reported from Ilkeston, England

    So @virginmedia has been going off with technical faults from yesterday, My @EE is also been going off signal wise from yesterday is anyone else not think this is eerie and so so weird that both going down at the same time. Come on conspiracy theories welcome.

  • Mary_C_Oliver Mary Oliver (@Mary_C_Oliver) reported from Beeston, England

    @virginmedia Also, the number is not working

  • acmtix 𝘼𝙙𝙖𝙢🐰 (@acmtix) reported from Eastwood, England

    @virginmedia The loss of service registration doesn't even work!

  • justrunningnow brian alvin (@justrunningnow) reported from Sandiacre, England

    @the____ghost @virginmedia Its broken

  • neilmjohnson72 Neil Johnson (@neilmjohnson72) reported from Ashby-de-la-Zouch, England

    @virginmedia You need to sort your customer service out, it is absolutely disgraceful. Your technical team are ignorant and hang calls up without situation. You are getting dumped!

  • xCarrie82x Carrie (@xCarrie82x) reported from Kimberley, England

    @virginmedia Broadband and smart tv still up and down!! Wouldn’t mind but worked all day and just wanted to catch up online and chill watching TV! #virginmediadown #lockdown #NHSworkers

  • Kizztronice Kizzy 🦇 Puckmigo23 (@Kizztronice) reported from Awsworth, England

    @virginmedia I have used this service for the past hour to then be told the matter can not be fixed via the text service. So that was very unhelpful indeed.

  • acmtix 𝘼𝙙𝙖𝙢🐰 (@acmtix) reported from Eastwood, England

    @virginmedia This could not have happened at a worse time for me. I'm happy to make them cups of tea if they fix the fault a little sooner.

  • antbates1991 Anthony Bates (@antbates1991) reported from Burton upon Trent, England

    @virginmedia It's for Virgin Media. Everytime I ring up to try and change something no one over the phone can ever find my account and because of this no one can help me. I want to cancel my package because the offer I'm on expires next month and the services are not worth £84.

  • mattdowning5 matt downing (@mattdowning5) reported from Selston, England

    @virginmedia How about just giving your customers reliably service for the extortionate prices. We can look after our kids as parents. You do your job as service providers. I don't want my kids in borstal

  • amarapickerill Amara Pickerill (@amarapickerill) reported from Walton upon Trent, England

    @virginmedia please tell me how to contact your complaints department as I have an ongoing issue with your mobile department that’s been raised over the last 12 months and no one can help me! #poorcustomerservice #virginmobile #complaint #help

  • _Chris_Seddon_ Chris Seddon (@_Chris_Seddon_) reported from Melbourne, England

    Looks like someone pulled out the wrong plug at Virgin Media HQ. Even their website is down!

  • MrBhojani JayBhojani (@MrBhojani) reported from Loughborough, England

    @virginmedia £160 a month for you to be shit.

  • gaz_smith123 Gareth Smith (@gaz_smith123) reported from Ilkeston, England

    Area 30 has been having issues for a week now but @virginmedia still won’t admit there’s an issue - according to them everything is just fine & working perfectly! #virginmediadown #virginmedia #ilkeston #area30

  • stuwin1 Stuart Windle (@stuwin1) reported from Stenson Fields, England

    @virginmedia When I phoned the contact centre they said they knew there was an issue and it would be sorted in 24hrs. A quick google shows this isnt just me its a common trend

  • dawesje James Dawes (@dawesje) reported from Burton upon Trent, England

    @virginmedia just like to say what a load of rubbish your service is! And I’m not even with you

  • bigbrawbill Lord William Niven (@bigbrawbill) reported from Ilkeston, England

    @virginmedia I am sorry, but what a shocking customer service, hardly speaking a word of english, patronising me as if I am setting it up wrong and going over what I have already done. Can I have someone english explain what us wrong. !!!!!

  • derbytrim John Byrne 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@derbytrim) reported from Belper, England

    @virginmedia poor customer service i can't cancel my contract online and cant get through on the phone after 30 minutes waiting , ironic for a media company.

  • antbates1991 Anthony Bates (@antbates1991) reported from Burton upon Trent, England

    New tactics from Virgin Media, ring up to cancel, they say they can't find your account and then put the phone down. 🖕🖕

  • bigbrawbill Lord William Niven (@bigbrawbill) reported from Ilkeston, England

    @virginmedia terrible customer service, my box is overheating, has done for around 2 days, we have to switch the box of for 5-6 hours then it comes back on, according to customer services nothing can be done until it happens again, then they will look at it. What a shambles

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • BadDancer_76 Amanda (@BadDancer_76) reported

    @virginmedia No changes were made that's the whole problem & you're now charging me more!! My complaint number is c-100222775

  • MetalGrapsDude Metal Wrestling Guy (@MetalGrapsDude) reported

    Why is dealing with Virgin Media Customer Service so ******* impossible 🤬🤬🤬

  • ThomoCom97 Chris Thompson (@ThomoCom97) reported

    @virginmedia Yes. I know. My point is that multiple goods and services are going up at a rate higher than the RPI (which is being powered by largely short term issues) ... this then leads to long term inflation that is hammering people as earnings growth is low (and for many non existent).

  • MickHarkin2 Mick Harkin (@MickHarkin2) reported

    @MakanMaya @virginmedia Why would you end one service to add another???

  • Campbel05590543 Campbell Wilson (@Campbel05590543) reported

    @VMO2News @virginmedia @ChooseUK WHERE HAS YOUR LIVE CHAT WENT TO AS I DO NOT USE WHATSAPP AND NEED ASSISTANCE ASAP OR HAS O2 REMOVED THIS BECAUSE THE SERVICE IS ****?>

  • domroch Dom (@domroch) reported

    @virginmedia @virginmedia 7th time in 4 weeks - helpdesk took 40 mins to not understand the problem please get someone to help me Sorry! Your mailbox is not available at the moment. Please retry again in one hour and make sure you are using the correct password to access your email from all

  • phillmoog Phill Smuth #FBPE ⬛🇬🇧🇪🇺🌍🌐 (@phillmoog) reported

    @MirrorMoney Not to mention how absolutely clueless @virginmedia customer service is. They conceded that I hadn't received a phone from them. Didn't stop them charging me though. Try getting through to speak? Quicker waiting for a #BorisJohnson enquiry to see the light of day. #Avoid

  • almostexact Bonny Colville-Hyde (@almostexact) reported

    Anyone else having intermittent issues with Virgin Media internet in Bristol?

  • kimmymillichamp Mary wills (@kimmymillichamp) reported

    @virginmedia you take the f piss! I am fuming the system is always down!!!!!!!!!!!!! And you have the cheek to tell me fees will be down if I cancel contracts when you guys are doing nothing. Sick of this service

  • JustJohnny1882 Johnny from the Block (@JustJohnny1882) reported

    @BadDancer_76 @virginmedia Their customer service is diabolical.