Virgin Media outages and service status in Derby, England

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Ilkeston, Ripley, Loughborough, Derby, Burton upon Trent, and Swadlincote.

City	Problem Type	Report Time
Ilkeston	Internet	5 hours ago
Ilkeston	Internet	7 hours ago
Ilkeston	Internet	10 hours ago
Ilkeston	Internet	16 hours ago
Ilkeston	Total Blackout	1 day ago
Ripley	Wi-fi	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

• 
  James Armstrong (@iamj_armstrong) reported 3 minutes ago from Beeston, England

  @virginmedia are there any outages in the NG9 area or has my broadband broken for the second time this month?

• 
  Fazal Rehman (@breadf2man) reported 7 minutes ago from Loughborough, England

  @virginmedia Nothing that springs to mine, but ive never known it to constantly drop off, some of the reasons the operators are giving me are silly and I told the lady it was rubbish.. im sorry but I am fed up of ringing every day and getting nowhere. I think i will have to move broadband

• 
  Fazal Rehman (@breadf2man) reported 11 minutes ago from Loughborough, England

  @virginmedia A lady told me two weeks ago it would be sorted end of the week. I rang again a lady said she would contact manager and ring me back that day. Never happened, I will can take complaint to next level and then the independent complaints ombudsmen. Virgin complaints procedure poor

• 
  James Armstrong (@iamj_armstrong) reported 13 minutes ago from Beeston, England

  @virginmedia the internet you installed yesterday has stopped working and you can’t get anyone out until Tuesday? If I want to escalate the issue then it will take 3-5 working days? Can anyone help me?

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 17 minutes ago from Eastwood, England

  @AnnavsAnna1 @virginmedia The routers are terrible and not fit for purpose.

• 
  Jayne Moore (@moore2_jayne) reported 21 minutes ago from Annesley, England

  @virginmedia @Ofcom how is it acceptable to have no service staff picking up a call after 90 minutes and to leave a vulnerable older person with no telephone?

• 
  James Dawes (@dawesje) reported 22 minutes ago from Burton upon Trent, England

  @virginmedia just like to say what a load of rubbish your service is! And I’m not even with you

• 
  Gerry White SEO geek (@dergal) reported 28 minutes ago from Ashby-de-la-Zouch, England

  @virginmedia helping out my 74 year old mother, when she resigned with you at Christmas, you also promised to send out a new V6 box, it never arrived, I chased this up and then you sent an older TiVo box. I spoke to the guy and he told me they're the same !?

• 
  Danny Austin (@PlasticDannyA) reported 28 minutes ago from Beeston, England

  @bagwaa @virginmedia Yours down? They were upgrading my street the other day and it was down for a couple of hours

• 
  Nikki Pearman 💙 (@NikkiPearman) reported 29 minutes ago from Loughborough, England

  @virginmedia That’s my problem. I can’t get to speak to a person and your automated system doesn’t allow me to discuss the issue properly.

• 
  Mary Oliver (@Mary_C_Oliver) reported 30 minutes ago from Beeston, England

  @virginmedia Also, the number is not working

• 
  Charlie Bethel (@charlie_bethel) reported 31 minutes ago from Beeston, England

  @virginmedia Hi. Nobody has phoned or sent a text to my parents and there phone internet and tv is still not working. They have to keep topping up there mobile credit and nobody answers there calls

• 
  Tony P (@WorTony) reported 34 minutes ago from Selston, England

  Hey @virginmedia I’m really loving the customer service - called 2 weeks ago to report a broken remote - I was told a new one would be on the way. I’m still waiting. I called yesterday and was told the email address I was giving and have had registered for 15-20 years was wrong

• 
  Tuesdy Burgin (@TuesdyB) reported 39 minutes ago from Ilkeston, England

  @virginmedia Is the service down in the DE7 area? Everything looks like its working but we have no internet connection.

• 
  tia carter🥑 (@_teecarts) reported 43 minutes ago from Eastwood, England

  virgin media is down in my area so looks like i can’t work👏🏼

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 44 minutes ago from Eastwood, England

  @virginmedia Yes I have contacted Virginmedia a couple of times. It looks like there is a problem in Nottingham NG16 area again. This is a common issue. Disconnections and lack of a quality service.

• 
  James Watts (@james_watts) reported 44 minutes ago from Sandiacre, England

  @virginmedia The is letting me know. Downloads are very slow a video that would normally take 3 mins is now 40.

• 
  Lord William Niven (@bigbrawbill) reported 48 minutes ago from Ilkeston, England

  @virginmedia I am sorry, but what a shocking customer service, hardly speaking a word of english, patronising me as if I am setting it up wrong and going over what I have already done. Can I have someone english explain what us wrong. !!!!!

• 
  Bhavna 🙋🏽‍♀️ (@MissBeBop) reported 54 minutes ago from Eastwood, England

  When @virginmedia wifi is working it’s bloody amazing, when you need to raise an issue with them it’s the most frustrating experience ever. Today I have had 2 people hang up mid call, 3 bots, 2 people on chat and still in the same place. No ******* wifi!!!!

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 57 minutes ago from Eastwood, England

  @virginmedia It's been like this for a while. I cannot rely on the service at all.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Technicslover (@technicslover) reported 3 minutes ago

  @PeteUK7 @virginmedia Virgin Media are absolute ***** and would never ever get a penny of my money.

• 
  LiamLOFC99 (@lofc99) reported 5 minutes ago

  @RobDew8 @virginmedia I have the exact same issue! Horley area. @virginmedia

• 
  O2 (@O2) reported 5 minutes ago

  @kimerthywoo Hi it's us from Virgin Media O2. Sorry to hear your having this issue. If possible could you send us a screenshot of the error you are getting over a private chat, so we can look into this for you.

• 
  mary32 (@marypaul32) reported 7 minutes ago

  @virginmedia is this how you treat your vulnerable customers? A 72 year old man has been left with no WiFi after builders cut through a virgin cable. He spent an hour on the phone and virgin won't come to fix it till 10th June. He can't make nhs appt as must be online.

• 
  carol stevens (@CarolSTilly) reported 7 minutes ago

  @virginmedia horrendous problems trying to sort our boxes before 2 June. Tried speaking to someone, tried app, tried QR code. What happens if this isn’t done by 2 June. Need urgent help. Not impressed

• 
  Lord Arse! (@Lord_Arse) reported 10 minutes ago

  @markrmifsud @virginmedia Same here. "glad" that somebody else has the same issue, if you know what I mean.

• 
  Old Motherduck (@Old_Motherduck) reported 11 minutes ago

  @virginmedia @JamieGBarry maybe you should make that clear from the beginning and treat loyal customers as first time customers

• 
  ִ (@peebthis) reported 15 minutes ago

  @Synifx @PeteUK7 @virginmedia saying this is an "edge case" is absolute bad faith. this exact case happens MULTIPLE TIMES PER DAY for a company like that

• 
  GB Food Finder (@britfoodfinder) reported 15 minutes ago

  @DanAaronTaylor @virginmedia Same issue

• 
  Sharon (@SharonHerbert) reported 19 minutes ago

  @GeoffJonners @virginmedia They did this to us - went from £124 to £211 so we did the switching service with Sky. Virgin then called to offer us the same package for £74. Too late I’m afraid! 👋