Virgin Media outages and service status in Derby, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 1 outage signal in the last 24 hours around Derby, including 1 direct report.
- The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
- The most recent signal from this area was received May 5, 8:30 PM GMT+1.
- Internet (40%)
- Wi-fi (30%)
- Total Blackout (20%)
- TV (10%)
The latest reports from users having issues in Derby come from postal codes DE23 , DE21 , DE24 and DE22 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Derby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 6: Problems at Virgin Media
Virgin Media is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Derby, England
The most recent Virgin Media outage reports came from the following cities: Ilkeston, Derby, Burton upon Trent, and Loughborough.
| City | Problem Type | Report Time |
|---|---|---|
 Ilkeston
|
Total Blackout | 23 hours ago |
|
Ilkeston
|
Internet | 1 day ago |
|
Derby
|
Internet | 4 days ago |
|
Burton upon Trent
|
Wi-fi | 5 days ago |
|
Loughborough
|
TV | 6 days ago |
|
Loughborough
|
Internet | 6 days ago |
Nearby cities with recent reports
3 recent signals
2 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derby, England
Latest outage, problems and issue reports in Derby and nearby locations:
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tia carter🥑 (@_teecarts) reported from Eastwood, Englandvirgin media is down in my area so looks like i can’t work👏🏼
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Laura Plumbley (@LauraPlumbley) reported from Kimberley, England@virginmedia my order has been parked since the 14th the customer service team are supposed to be getting in contact? Have tried calling with no answer and then the call was just cut off. I really need to get this sorted
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𝘼𝙙𝙖𝙢🐰 (@acmtix) reported from Eastwood, England@virginmedia This could not have happened at a worse time for me. I'm happy to make them cups of tea if they fix the fault a little sooner.
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Jayne Moore (@moore2_jayne) reported from Annesley, England@virginmedia please can you inbox me urgently about restoring my dementia Mums phone line - been holding for over an hour with no human to help - this is urgent. Poor service so far.
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Gerry White SEO geek (@dergal) reported from Ashby-de-la-Zouch, England@virginmedia I tried - I assume it doesn't work on a mobile!?
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Matt Clarke™️ 🎮🕹 (@TweetFlicker) reported from Ilkeston, England@virginmedia I’m at work. Please call me. You’ll be able to get all my details from the complaint number I’ve given you.
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Rebecca Ward (@HistoricCatLady) reported from Mackworth, England@virginmedia what’s going on? I can’t even get onto your website for the service tracker using my phone data! I could really use an update here so that I can actually work!
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Big Gas (@BigGasson44) reported from Awsworth, England@virginmedia Well it doesn't work and my 8 kids are off school and can't even use their phones let alone their xboxs
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Stuart Windle (@stuwin1) reported from Stenson Fields, England@virginmedia When I phoned the contact centre they said they knew there was an issue and it would be sorted in 24hrs. A quick google shows this isnt just me its a common trend
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brian alvin (@justrunningnow) reported from Sandiacre, England@the____ghost @virginmedia Its broken
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Tony P (@WorTony) reported from Selston, EnglandHey @virginmedia I’m really loving the customer service - called 2 weeks ago to report a broken remote - I was told a new one would be on the way. I’m still waiting. I called yesterday and was told the email address I was giving and have had registered for 15-20 years was wrong
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𝘼𝙙𝙖𝙢🐰 (@acmtix) reported from Eastwood, England@virginmedia The loss of service registration doesn't even work!
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Anthony Bates (@antbates1991) reported from Burton upon Trent, England@virginmedia It's for Virgin Media. Everytime I ring up to try and change something no one over the phone can ever find my account and because of this no one can help me. I want to cancel my package because the offer I'm on expires next month and the services are not worth £84.
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Luketh (@Luketh13ttv) reported from Heanor and Loscoe, England@virginmedia I've clicked the link, logged in, and apparently there's no network issue... So how do you explain the issues I've had throughout today?
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Amazon Aquatics (@AmazonAquatics1) reported from Ripley, England@virginmedia I just want to report an open cabinet on my street, and it's hard work, I don't want to sign up to your "community" as I have tried now twice and had to do the damn not a robot thing both times which takes ages and it says my email is not valid
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kate kells (@katephus) reported from Ilkeston, England@virginmedia @02Priority_pjs with the current major issue with your apps are you going to deliver priority booking like you’ve promised? #keeppromises
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Rob Parker (@roberto85) reported from Beeston, England@virginmedia it took my nearly 3 hours to cancel my contract after 7 years with you. Your customer service representative made up a fake outstanding bill from 2016 as an excuse not to help me. All sorted now but never going to be a #virginmediacustomer again.
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Patricio R. Sanchez (@psanchezc) reported from Beeston, England@virginmedia internet not working! All lights and signal showing as normal but all devices not having internet access! NG9 2QZ
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James Armstrong (@iamj_armstrong) reported from Beeston, England@virginmedia the internet you installed yesterday has stopped working and you can’t get anyone out until Tuesday? If I want to escalate the issue then it will take 3-5 working days? Can anyone help me?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mike (@mikegormley2003) reported@virginmedia WIFI been down for days, engineer comes yesterday, says he can’t fix it, says he’ll pass it on and leaves. No proof he’s been or any contact about what’s next. Shocking. DD5 1EJ.
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Debzy G 🦅🐦⬛🦉 (@brummiedebz) reported@virginmedia Right, I’ve tried calling these things. None worked Which suggests it’s an app issue.
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rssconsultant (@rssconsultant) reported@virginmedia your customer service agents on chat are utter crap. Taking 5 mins to reply to every response. Incompetent!
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Ben (@BenjaminEHowe) reported@ndabas @TLRailUK More interesting IMO – the IP address 80.0.1.0 belongs to Virgin Media (as part of 80.0.0.0/13). I wonder if the PIS uses VM, or if they're just using public IP space on a private network and hoping for the best?
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Mrmutherfukery (@Mrfutherfukery) reported@virginmedia @fanboyofnolan Yes, absolutely they do **** all even if you can actually get you speak to a person. Which is near impossible. Very bad company if you cancel your contract they call you in about 10 minutes 🤑🤑🤑🤑
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BM (@birdiegotweet84) reported@virginmedia Hi guys. The voice activated part of my remote isn’t working at the moment. Could you give me some guidance on how to fix the issue please? Thanks in advance for your help!
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Cristoir Toibin (@christobinsings) reported@virginmedia absolute shambles of a service today, missed the football and now no Internet again for the last hour. Happy to send me 4 messages to say you've fixed "the issue" Time to move to another provider.
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david hesketh (@davaecho) reported@virginmedia after 20 years have just cancelled my contract awful customer service your company will be on its knees if this continues
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Rob Sharman ⭐️⭐️ (@sharman_robert) reported@virginmedia appalling customer service, you either speak to a bot or a moron on a messaging service…they still haven’t fixed any of my issues I’m done at this point
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SJL (@lambypies) reported@tom550993 Haggled Virginmedia down to £50 a month for decent broadband, one set top box for live TV and the middle TV package. Now TV and Netflix still trials less than £75. If I could get a decent reception with an aerial I would ditch the box too.