Virgin Media outages and service status in Derby, England

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Derby, Ilkeston, Loughborough, and Burton upon Trent.

City	Problem Type	Report Time
Derby	Wi-fi	4 hours ago
Ilkeston	Wi-fi	14 hours ago
Loughborough	Wi-fi	3 days ago
Ilkeston	Internet	6 days ago
Loughborough	E-mail	8 days ago
Ilkeston	Internet	14 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

• 
  Lee Smith (@lee0510) reported 5 minutes ago from Ilkeston, England

  @virginmedia please tell me how to speak to someone in your organisation! I can’t get through on line as it doesn’t recognise me even though you bill me and your phone system won’t allow me to speak to anyone. Customer service is diabolical.

• 
  Nikki Pearman 💙 (@NikkiPearman) reported 10 minutes ago from Loughborough, England

  @virginmedia That’s my problem. I can’t get to speak to a person and your automated system doesn’t allow me to discuss the issue properly.

• 
  Tuesdy Burgin (@TuesdyB) reported 13 minutes ago from Ilkeston, England

  @virginmedia Is the service down in the DE7 area? Everything looks like its working but we have no internet connection.

• 
  Matt Clarke™️ 🎮🕹 (@TweetFlicker) reported 16 minutes ago from Ilkeston, England

  @virginmedia I’m at work. Please call me. You’ll be able to get all my details from the complaint number I’ve given you.

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 17 minutes ago from Eastwood, England

  @virginmedia The loss of service registration doesn't even work!

• 
  John D (@Jdd535) reported 22 minutes ago from Stapleford, England

  Virgin media must b the worst 4 customer service.. change ur engineer appointment without even discussing it!!! #virginmedia #theworstcustomerservice

• 
  Bhavna 🙋🏽‍♀️ (@MissBeBop) reported 24 minutes ago from Eastwood, England

  @virginmedia Yes and no. My internet isn’t working all the time and continuously cuts out, this is on a wired connection. I have done the self help, also done the reset when I call through. Have done the pin prick reset and changed hub settings. Still nothing. Have previously been told I need

• 
  Amara Pickerill (@amarapickerill) reported 27 minutes ago from Walton upon Trent, England

  @virginmedia please tell me how to contact your complaints department as I have an ongoing issue with your mobile department that’s been raised over the last 12 months and no one can help me! #poorcustomerservice #virginmobile #complaint #help

• 
  Fazal Rehman (@breadf2man) reported 28 minutes ago from Loughborough, England

  @virginmedia The other issue your engineer was in yesterday surely he would have checked these things out ? Personally i dont think he was very experienced or didnt know how to do his job properly.

• 
  Jayne Moore (@moore2_jayne) reported 34 minutes ago from Annesley, England

  @virginmedia @Ofcom how is it acceptable to have no service staff picking up a call after 90 minutes and to leave a vulnerable older person with no telephone?

• 
  Carrie (@xCarrie82x) reported 38 minutes ago from Kimberley, England

  @virginmedia Broadband and smart tv still up and down!! Wouldn’t mind but worked all day and just wanted to catch up online and chill watching TV! #virginmediadown #lockdown #NHSworkers

• 
  Mr T O'regan (@Taidhgh) reported 39 minutes ago from Beeston, England

  @virginmedia service in NG8 #Nottingham becoming an expensive joke. Now apparently likely to be intermittent until 3pm for 'improvements' but no notice given? Great service guys. #planning

• 
  li.iam🏳️‍🌈👬♥️ (@Liammanning2u) reported 40 minutes ago from Swadlincote, England

  @virginmedia @taylur41 Does @LutzSchueler know how bad your customer service is

• 
  Chris Seddon (@_Chris_Seddon_) reported 40 minutes ago from Melbourne, England

  Looks like someone pulled out the wrong plug at Virgin Media HQ. Even their website is down!

• 
  James Watts (@james_watts) reported 41 minutes ago from Sandiacre, England

  @virginmedia The is letting me know. Downloads are very slow a video that would normally take 3 mins is now 40.

• 
  John Byrne 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@derbytrim) reported 47 minutes ago from Belper, England

  @virginmedia poor customer service i can't cancel my contract online and cant get through on the phone after 30 minutes waiting , ironic for a media company.

• 
  Bhavna 🙋🏽‍♀️ (@MissBeBop) reported 49 minutes ago from Eastwood, England

  When @virginmedia wifi is working it’s bloody amazing, when you need to raise an issue with them it’s the most frustrating experience ever. Today I have had 2 people hang up mid call, 3 bots, 2 people on chat and still in the same place. No ******* wifi!!!!

• 
  Neil Johnson (@neilmjohnson72) reported 51 minutes ago from Ashby-de-la-Zouch, England

  @virginmedia You need to sort your customer service out, it is absolutely disgraceful. Your technical team are ignorant and hang calls up without situation. You are getting dumped!

• 
  Gareth Smith (@gaz_smith123) reported 51 minutes ago from Ilkeston, England

  Area 30 has been having issues for a week now but @virginmedia still won’t admit there’s an issue - according to them everything is just fine & working perfectly! #virginmediadown #virginmedia #ilkeston #area30

• 
  Charlie Bethel (@charlie_bethel) reported 59 minutes ago from Beeston, England

  @virginmedia Hi. Nobody has phoned or sent a text to my parents and there phone internet and tv is still not working. They have to keep topping up there mobile credit and nobody answers there calls

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Nim O'Hall (@nimohally) reported 2 minutes ago

  @virginmedia i’ve called your customer service twice, your mobile coverage is so bad that I’ve had it hang up on me twice and then your AI agent hung up on me, when I asked to get through to an actual person

• 
  Alexander Battine (@TimeLord09) reported 4 minutes ago

  @virginmedia Virgin Media Are your technicians aware of the Intermittent internet signal problem in the NP20 5HT area. Are your technicians trying to fix this problem. This problem has been going on now for a about two week. Alex B

• 
  Karen Barker 🐈 🔭🐝🌹🍅 (@Kiai_Kas) reported 10 minutes ago

  Why are the match streams not working for tonight's matches @SkyFootball @virginmedia People pay a lot of money for this so-called service. It's not good enough

• 
  Philip Robson (@philnap73) reported 13 minutes ago

  @InPostUK Thanks but @virginmedia say it is with you and down to you to deliver. How does this get resolved? It does not appear to have left your depot

• 
  Expanse Consulting Ltd (@ExpanseCon) reported 19 minutes ago

  @MikeScheider_ Not a vodafone issue. Looks like a core switch failure, optical cross-connect fault or other fault inside one of the central carrier-neutral hubs. It has dropped interconnection across multiple fixed ISPs (Virgin Media, Eir, Siro, NBI) simultaneously.

• 
  Connor Wilson (@ConnorTWilson) reported 21 minutes ago

  Virgin Media wifi is just **** innit

• 
  DC (@dc250705) reported 22 minutes ago

  @virginmedia 13 hours until you notify by text that something is wrong…communication quite crap isn’t it. Now told not fixed until 0200

• 
  sergio pani (@sergiopani62) reported 22 minutes ago

  @virginmedia shocking service provision. internet drop off these last few days. being told to wait 22 hours for an engineer. Like this regularly. Can’t watch a film properly, watch a game or listen to music as all rely on the internet . Change is coming.

• 
  Paddy Sweeney (@PaddySw99745534) reported 23 minutes ago

  @virginmedia @pholmes38 Repeatedly sent messages/emails explaining the issues. You don’t appear to know what you are doing. Awful customer service. Paddy Sweeney

• 
  Peter (@Peter8150139807) reported 26 minutes ago

  Does virgin media have problems every day