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Virgin Media outages and service status in Derby, England

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Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Derby, including 0 direct reports.
  • The most common problems reported in this area mention Internet, TV, and Total Blackout.
  • The most recent signal from this area was received Jun 21, 8:29 PM GMT+1.
  • 70% Internet (70%)
  • 17% TV (17%)
  • 9% Total Blackout (9%)
  • 4% Wi-fi (4%)

The latest reports from users having issues in Derby come from postal codes DE22 , DE23 and DE1 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Ilkeston, Loughborough, Derby, Burton upon Trent, Swadlincote, and Ripley.

CityProblem TypeReport Time
Ilkeston Internet 1 day ago
Ilkeston Internet 2 days ago
Loughborough Internet 6 days ago
Ilkeston Internet 6 days ago
Ilkeston Internet 12 days ago
Ilkeston Internet 12 days ago

Nearby cities with recent reports

Ilkeston

3 recent signals

1 day ago
Loughborough

1 recent signals

6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

  • MrBhojani
    JayBhojani (@MrBhojani) reported from Loughborough, England

    @virginmedia £160 a month for you to be shit.

  • PlasticDannyA
    Danny Austin (@PlasticDannyA) reported from Beeston, England

    @bagwaa @virginmedia Yours down? They were upgrading my street the other day and it was down for a couple of hours

  • activist84
    gerisays (@activist84) reported from Beeston, England

    When you’re on the phone to @virginmedia to sort a broadband issue get placed on “hold” while the customer advisor “speaks to a colleague” to be informed the offices are now closed! Absolutely appalling customer service!!! And still haven’t sorted the issue 🙄🙄🙄🙄

  • marksimms3
    Mark Simms (@marksimms3) reported from Selston, England

    I want to leave @virginmedia but they are hoping I lose the battle of how long can we keep this man on hold before he gives up” battle ..what a terrible company.

  • breadf2man
    Fazal Rehman (@breadf2man) reported from Loughborough, England

    Just put another complaint into Virgin Media about the fact that my original complaint from the 22/04/21 has not been dealt with and no details of when it will be if ever. I complained about having to make over 13 phone calls all lasting at least 20 minutes and 2 engineer visits

  • k28ykaty
    Katy Oliver (@k28ykaty) reported from Sandiacre, England

    @virginmedia Except if your me.. I’ve continually been supplied with a poor excuse for broadband.. I was promised a booster for my signal yet weeks later I’ve still not received it.. your not keeping up your side of this contract.. will not renew my contract when this is over!

  • GodberKen
    Ken Godber (@GodberKen) reported from Annesley, England

    @virginmedia You couldn't make this incompetence up - had another call, chasing 2 mths costs for a phone not used in over 2 yrs, unable to cancel via website or previous Twitter conversation, and then cuts me off. It's a mthly sim only, if I don't use it don't charge me - simples.

  • Neilelse1974
    Neil else (@Neilelse1974) reported from Chellaston, England

    @virginmedia I need to book an engineer visit, meant to work from home but can’t due to your broadband. Have tried everything advised but nothing .. 1.35mb download please help !

  • Mary_C_Oliver
    Mary Oliver (@Mary_C_Oliver) reported from Beeston, England

    @virginmedia Also, the number is not working

  • IPSiara
    Ian Siara (@IPSiara) reported from Beeston, England

    @virginmedia can you explain how your customer services line was working up until the point I told you I wanted to leave, and since then you've cut me off 3 times in a row?

  • TweetFlicker
    Matt Clarke™️ 🎮🕹 (@TweetFlicker) reported from Ilkeston, England

    @virginmedia I’m at work. Please call me. You’ll be able to get all my details from the complaint number I’ve given you.

  • AmazonAquatics1
    Amazon Aquatics (@AmazonAquatics1) reported from Ripley, England

    @virginmedia I just want to report an open cabinet on my street, and it's hard work, I don't want to sign up to your "community" as I have tried now twice and had to do the damn not a robot thing both times which takes ages and it says my email is not valid

  • gaz_smith123
    Gareth Smith (@gaz_smith123) reported from Ilkeston, England

    Area 30 has been having issues for a week now but @virginmedia still won’t admit there’s an issue - according to them everything is just fine & working perfectly! #virginmediadown #virginmedia #ilkeston #area30

  • aaronfarny_b
    B Farn (@aaronfarny_b) reported from Ilkeston, England

    Right @virginmedia is truly the worst internet - So I am looking to change providers as soon as possible - Not worried about TV packages etc as We are good with free view - can anybody recommend a ISP with a good monthly rate and none of the hidden fees etc?

  • NikkiPearman
    Nikki Pearman 💙 (@NikkiPearman) reported from Loughborough, England

    @virginmedia I have an issue with my wifi signal being weak upstairs - until last 2 mths it was perfectly fine. However it’s impossible to speak with anyone - I don’t want the automated system or a broadband check as service is fine it’s just range. Unhappy customer

  • JohnPuxty
    John Puxty (@JohnPuxty) reported from Ilkeston, England

    @JPBOLDY @virginmedia I am also getting this problem

  • acmtix
    𝘼𝙙𝙖𝙢🐰 (@acmtix) reported from Eastwood, England

    @virginmedia What would be really good is if you send out a message to your customers telling them there is an issue rather than leaving it to them to find out that they cannot use your services.

  • WorTony
    Tony P (@WorTony) reported from Selston, England

    Hey @virginmedia I’m really loving the customer service - called 2 weeks ago to report a broken remote - I was told a new one would be on the way. I’m still waiting. I called yesterday and was told the email address I was giving and have had registered for 15-20 years was wrong

  • haasty_kawa
    haasty kawa (@haasty_kawa) reported from Derby, England

    @virginmedia I'm not at all satisfied. Since last night until now, my internet has been down. When I attempted to contact customer service, it flatly refused. I attempted to access the page, but it is still blocking me. I am self-employed. The region DE248ET is shown here. Fix it asap

  • Chops_Wallage
    Michael Wallage (@Chops_Wallage) reported from Ripley, England

    @virginmedia customer care should be renamed ‘customer don’t give a ****’ How long waiting to speak to someone...??? #rubbish #crapservice

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • AppleTerence
    Taz (@AppleTerence) reported

    @virginmedia ok your Customer service has called 5 times this morning when I answer they hang up what the hell?

  • G99____
    G99 (@G99____) reported

    @BingoBertie @RichardLXXII @virginmedia Worst advice ever!! This is not un agreed discounts will have ended

  • Drackard
    Drackard (@Drackard) reported

    Virgin Media genuinely have to be one of the worst companies in existence. A no show on an engineer, three days in a row.

  • GingaGill
    GingaGill💙👩🏻‍🎓😷  (@GingaGill) reported

    @SarahLudford @virginmedia @O2 Yep…sadly the service has declined since the two companies merged. They blocked my account for weeks for ‘ security reasons’. ( I had changed pw & looking for new deals) No one seemed unable to unblock it. Took several phone calls/DM’s/ emails etc.

  • Margare45125811
    Mykrodot 💚☘️🇨🇮 (@Margare45125811) reported

    @arabiaclaire @AnGabharCliste @rte I'm exactly the same ! Virgin Media who run The Tonight Show with Master Gaslighter & Deflector Shane Coleman is just as bad. Thank God for Netflix !

  • eanne30
    EA (@eanne30) reported

    @virginmedia broadband been down in ML1 5 postcode for over 12hours - been told engineers are working on it but your service checker shows no issues? Please update your customers on when service will be resumed 🤞🏼

  • JameskRobbo
    James Robertson (@JameskRobbo) reported

    @virginmedia I’m forever wasting my time trying to cancel my service but because the email is old and I can’t access it, you can’t do anything

  • soapyrct
    Sean Pearson (@soapyrct) reported

    @virginmedia @customerchamp1 It is literally the level of service you have provided for many years.

  • kaytydaty
    Kay (@kaytydaty) reported

    @virginmedia Had emails to swap old TiVo box to new 360 one. Ordered one 29th May, got confirmation email but heard nothing since? Can you help please, thanks

  • fatmadarkin
    Jason Wells (@fatmadarkin) reported

    Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8K_World_IPTV8 offers:
• 300,000+ live channels
• 65,000+ VODs
• PPV events
• Netflix
• 78,000+ movies