Virgin Media

Virgin Media Outage Report in Derby, England

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Derby come from postal codes DE1, DE23 and DE22.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Derby, England 03/28/2026 22:55

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Nottingham, Loughborough, Ilkeston, Derby, Burton upon Trent and Swadlincote.

Loading map, please wait...
City Problem Type Report Time
United KingdomNottingham Wi-fi
United KingdomNottingham Internet
United KingdomNottingham Internet
United KingdomLoughborough Internet
United KingdomNottingham Internet
United KingdomLoughborough Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

  • flyingscotsmin1 Dave Martin (@flyingscotsmin1) reported from Eastwood, England

    @virginmedia what's going on?? TV is still not working!! Tried resetting and still nothing.

  • av9901 Amit Vaidya- #Author (Forever Roaming the World)🌏 (@av9901) reported from Loughborough, England

    @virginmedia It's been reported ..there was an estimated time of fix...it was fixed ....but now for a 3rd day it's down again!

  • WorTony Tony P (@WorTony) reported from Selston, England

    Hey @virginmedia I’m really loving the customer service - called 2 weeks ago to report a broken remote - I was told a new one would be on the way. I’m still waiting. I called yesterday and was told the email address I was giving and have had registered for 15-20 years was wrong

  • JohnPuxty John Puxty (@JohnPuxty) reported from Ilkeston, England

    @JPBOLDY @virginmedia I am also getting this problem

  • iamj_armstrong James Armstrong (@iamj_armstrong) reported from Beeston, England

    @virginmedia the internet you installed yesterday has stopped working and you can’t get anyone out until Tuesday? If I want to escalate the issue then it will take 3-5 working days? Can anyone help me?

  • av9901 Amit Vaidya- #Author (Forever Roaming the World)🌏 (@av9901) reported from Loughborough, England

    Productivity nearly at zero today because @virginmedia been off for nearly 24 hours 🙃 came on for 1 hour and now no service again! ...not I rely on the internet for work or anything 🤔 🙄🤬

  • richardtaylor37 richard taylor (@richardtaylor37) reported from Stapleford, England

    @virginmedia Hi, we are having issues connecting to the wifi throughout the house. The room the hub is in is good but the rest of the house is very poor, we have our children complaining that their games consoles won’t connect or buffering and glitching and it’s costing us a fortune.

  • katej1984 Kate J (@katej1984) reported from Sandiacre, England

    @virginmedia any chance you could hire call centre staff that don’t hang up the phone after 3 seconds in an attempt to bring their AHT down?

  • aaronfarny_b B Farn (@aaronfarny_b) reported from Ilkeston, England

    Right @virginmedia is truly the worst internet - So I am looking to change providers as soon as possible - Not worried about TV packages etc as We are good with free view - can anybody recommend a ISP with a good monthly rate and none of the hidden fees etc?

  • roberto85 Rob Parker (@roberto85) reported from Beeston, England

    @virginmedia it took my nearly 3 hours to cancel my contract after 7 years with you. Your customer service representative made up a fake outstanding bill from 2016 as an excuse not to help me. All sorted now but never going to be a #virginmediacustomer again.

  • iRacing74 DJ Knight 🇬🇧 (@iRacing74) reported from Sandiacre, England

    With public service cuts, why do we year upon year pay more Council Tax for less service? Virgin Media put their prices, but do not reduce my service - If they did I'd cancel the service. We are legally obliged to pay more for less - go figure 🤷

  • Liammanning2u li.iam🏳️‍🌈👬♥️ (@Liammanning2u) reported from Swadlincote, England

    @virginmedia @taylur41 Does @LutzSchueler know how bad your customer service is

  • iamj_armstrong James Armstrong (@iamj_armstrong) reported from Beeston, England

    @virginmedia There isn’t an outage. I have been told it may be a line fault but the hub was fine yesterday afternoon

  • richardtaylor37 richard taylor (@richardtaylor37) reported from Stapleford, England

    @virginmedia so sick of your poor wifi. Using all my mobile data each month because your wifi is so rubbish time to change provider me thinks.

  • iamj_armstrong James Armstrong (@iamj_armstrong) reported from Beeston, England

    @virginmedia are there any outages in the NG9 area or has my broadband broken for the second time this month?

  • katephus kate kells (@katephus) reported from Ilkeston, England

    @virginmedia @02Priority_pjs with the current major issue with your apps are you going to deliver priority booking like you’ve promised? #keeppromises

  • BigGasson44 Big Gas (@BigGasson44) reported from Awsworth, England

    @virginmedia Well it doesn't work and my 8 kids are off school and can't even use their phones let alone their xboxs

  • IPSiara Ian Siara (@IPSiara) reported from Beeston, England

    @virginmedia can you explain how your customer services line was working up until the point I told you I wanted to leave, and since then you've cut me off 3 times in a row?

  • Liammanning2u li.iam🏳️‍🌈👬♥️ (@Liammanning2u) reported from Swadlincote, England

    @virginmedia can someone help me

  • pdenno Paul Dennison (@pdenno) reported from Beeston, England

    @virginmedia why call me twice today, tell me I am a valued customer (22 yrs) and offer me a broadband speed not yet available in my area!! Once again a waste of my time and yours. I would feel more valued if you call and offer me a small saving on my monthly bill! 🤔

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • shuggybare Hugh Dolan (@shuggybare) reported

    @virginmedia not cancel but cut down but if this is the customer service you receive then we might just as well leave was on chat waited over an hour to be told they can’t help me and i’ve to phone you ask if yous could phone me and put through to another chat on whatsapp and been 20 mins now

  • JoLaceySmith1 Jo Lacey-Smith (@JoLaceySmith1) reported

    @virginmedia where can I get technical help please I can’t get into hub settings

  • Christina_B13 Christina Bowden (@Christina_B13) reported

    @virginmedia Hi. I have finally spoken to someone in customer service and they have answered my questions, confirmed the connection issue with my TV had been resolved at the junction box and ordered a new pod. Ty for your help and patience

  • StevenMcGinley6 Steven McGinley (@StevenMcGinley6) reported

    @virginmedia Sorted now. Disappointing because I was happy with the actual TV and broadband service. Spent 3 hours dealing with Virgin via whatsapp and Phone 2 weeks ago to be promised a call back and my services sorted out last friday and total silence. Poor Customer service is why I've left

  • mattcseries3 Mattcseries3 (@mattcseries3) reported

    @virginmedia @shuggybare Busy because your product is complete crap

  • antskor Anthony Skorczewski (@antskor) reported

    @virginmedia I want to cancel my subscription

  • sallycook69 Sally Cook (@sallycook69) reported

    @virginmedia so I can’t get through on the phone as you send me a link that doesnt work. And your chat facility isn’t working either. How can I talk to you please

  • yapmayavvv 👨‍🦯 (@yapmayavvv) reported

    @virginmedia there is an ongoing issue with the broadband in my area since last night’s thunderstorm. I registered to get updates but no word from virgin. status checker states it will be fixed by 4pm today but seems unlikely. So what’s going on in BH5 area?

  • BenOG_ BenOG (@BenOG_) reported

    @virginmedia 500mbps, the speed of the internet is fine - it’s reliability and stability, when I’m gaming I need a reliable connection otherwise it will lose me games due to latency issues and lag

  • RgAmz Amy Grant (@RgAmz) reported

    @virginmedia Made 18.04.22 online - Disgusting resolution provided and told to contact customer services. I did and they couldn't help. I've since emailed twice to the email address I received with the original resolution and been ignored. Nobody seems to know what they're doing !at Virgin!