Virgin Media outages and service status in Derby, England

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Derby, Burton upon Trent, Loughborough, and Ilkeston.

City	Problem Type	Report Time
Derby	Internet	3 days ago
Burton upon Trent	Wi-fi	4 days ago
Loughborough	TV	4 days ago
Loughborough	Internet	5 days ago
Loughborough	Internet	5 days ago
Ilkeston	Total Blackout	6 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

• 
  James Watts (@james_watts) reported 8 minutes ago from Sandiacre, England

  @virginmedia The is letting me know. Downloads are very slow a video that would normally take 3 mins is now 40.

• 
  Kate J (@katej1984) reported 10 minutes ago from Sandiacre, England

  @virginmedia any chance you could hire call centre staff that don’t hang up the phone after 3 seconds in an attempt to bring their AHT down?

• 
  Kizzy 🦇 Puckmigo23 (@Kizztronice) reported 12 minutes ago from Awsworth, England

  @virginmedia I have used this service for the past hour to then be told the matter can not be fixed via the text service. So that was very unhelpful indeed.

• 
  Big Gas (@BigGasson44) reported 13 minutes ago from Awsworth, England

  @virginmedia Well it doesn't work and my 8 kids are off school and can't even use their phones let alone their xboxs

• 
  Tuesdy Burgin (@TuesdyB) reported 14 minutes ago from Ilkeston, England

  @virginmedia Is the service down in the DE7 area? Everything looks like its working but we have no internet connection.

• 
  Chris Seddon (@_Chris_Seddon_) reported 20 minutes ago from Melbourne, England

  Looks like someone pulled out the wrong plug at Virgin Media HQ. Even their website is down!

• 
  Nikki Pearman 💙 (@NikkiPearman) reported 25 minutes ago from Loughborough, England

  @virginmedia I have an issue with my wifi signal being weak upstairs - until last 2 mths it was perfectly fine. However it’s impossible to speak with anyone - I don’t want the automated system or a broadband check as service is fine it’s just range. Unhappy customer

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 28 minutes ago from Eastwood, England

  @virginmedia It's been like this for a while. I cannot rely on the service at all.

• 
  Bhavna 🙋🏽‍♀️ (@MissBeBop) reported 30 minutes ago from Eastwood, England

  @virginmedia any idea of when service will resume in NG16 as currently trying to work from home with no internet 😩

• 
  Lord William Niven (@bigbrawbill) reported 32 minutes ago from Ilkeston, England

  @virginmedia I am sorry, but what a shocking customer service, hardly speaking a word of english, patronising me as if I am setting it up wrong and going over what I have already done. Can I have someone english explain what us wrong. !!!!!

• 
  li.iam🏳️‍🌈👬♥️ (@Liammanning2u) reported 32 minutes ago from Swadlincote, England

  @virginmedia @taylur41 Does @LutzSchueler know how bad your customer service is

• 
  Neil Johnson (@neilmjohnson72) reported 33 minutes ago from Ashby-de-la-Zouch, England

  @virginmedia You need to sort your customer service out, it is absolutely disgraceful. Your technical team are ignorant and hang calls up without situation. You are getting dumped!

• 
  Jade Lewis (@JadeLewis92) reported 36 minutes ago from Felley, England

  @virginmedia I need to cancel my services but I can't get through on the phone or on the website. How am I supposed to cancel?!

• 
  Lee Smith (@lee0510) reported 42 minutes ago from Ilkeston, England

  @virginmedia please tell me how to speak to someone in your organisation! I can’t get through on line as it doesn’t recognise me even though you bill me and your phone system won’t allow me to speak to anyone. Customer service is diabolical.

• 
  Fazal Rehman (@breadf2man) reported 48 minutes ago from Loughborough, England

  @virginmedia I checked last night, it was stuck at the same place it was 3 weeks ago, that is why I raised another complaint about my complaint

• 
  DJ Knight 🇬🇧 (@iRacing74) reported 50 minutes ago from Sandiacre, England

  With public service cuts, why do we year upon year pay more Council Tax for less service? Virgin Media put their prices, but do not reduce my service - If they did I'd cancel the service. We are legally obliged to pay more for less - go figure 🤷

• 
  Michael Sarjeant (@sarjeantm01) reported 53 minutes ago from Burton upon Trent, England

  When you have a smart house and your @virginmedia #Wifi goes down so nothing is working 😳 now the kids are moaning at no tablets, @PlayStation or @xboxuk there is only so many times I can reboot the hub...... #internetdown

• 
  Ken Godber (@GodberKen) reported 54 minutes ago from Annesley, England

  @virginmedia hi - I have a sim only mobile contract that's not been used for at least 18mths. I've stopped the DD as I'm unable to simply cancel via website and the number quoted to call doesn't work. I've got nowhere to go with this problem now.

• 
  James Armstrong (@iamj_armstrong) reported 54 minutes ago from Beeston, England

  @virginmedia There isn’t an outage. I have been told it may be a line fault but the hub was fine yesterday afternoon

• 
  Gareth Smith (@gaz_smith123) reported 59 minutes ago from Ilkeston, England

  @virginmedia have you got problems in area 30? My connection keeps dropping out!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sue Rouse💙 🇺🇦 (@rouse_sue) reported 3 minutes ago

  @virginmedia your customer service is appalling. Keep being given the run around and no action. Hate to do it this way.

• 
  Brendan (@sabrevan) reported 4 minutes ago

  @virginmedia - no broadband since Wednesday night. I managed to speak to a person at your help centre. They told me there was there is no service! Wow. When asked what the cause of the problem was, I was told that the engineers were looking into it. What is causing the issue?

• 
  TommyH (@TW19_2_3) reported 4 minutes ago

  @virginmedia total shite, no broadband, failure after failure. Bullshit service

• 
  John M (@john1mccarthy) reported 5 minutes ago

  @virginmedia surprise surprise, I had no phone call back today when I was promised one by Jenny (if that was even her real name) this is the second time this has happened and your telling me that I'm being dealt with by your senior customer care team! What a joke

• 
  Pete Bradbury (@PeteBradders) reported 5 minutes ago

  @virginmedia I have been a customer of yours for 25 years and upon the most recent contract renewal, you denied the package I opted for because it was for 'new customers only' and then went on to charge me with a bill for £124! A colossal 34% increase! Loyalty means nothing!

• 
  AKW (@EdenPrime88) reported 5 minutes ago

  @virginmedia could you please reply to a complaint submitted for account 141321301 Area 02. The situation has gotten absolutely ridiculous

• 
  Sarah (@nameHarryPalmer) reported 15 minutes ago

  @entrustTMF @virginmedia That's ludicrous! So an engineer couldn't be bothered to fix the "noise" and just cut you off?

• 
  David Taylor 🏴󠁧󠁢󠁳󠁣󠁴󠁿 🇪🇺 (@gm8arv) reported 15 minutes ago

  . @virginmedia Is the web-mail still broken? It wasn’t working earlier today (Monday).

• 
  Scottish (@ScottishC87) reported 17 minutes ago

  @Ripple300X did you ever get to the bottom of your packet loss issues on Downbad? Speaking to Joby he says you had to stop playing. Having the same issue elsewhere or only on Downbad? I'm trying to talk to Virgin Media just now.

• 
  Debzy G 🦅🐦‍⬛🦉 (@brummiedebz) reported 23 minutes ago

  @virginmedia Right, I’ve tried calling these things. None worked Which suggests it’s an app issue.