Virgin Media outages and service status in Derby, England
Some problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Derby, including 0 direct reports.
- The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
- The most recent signal from this area was received Jul 5, 4:29 PM GMT+1.
- Internet (78%)
- Total Blackout (11%)
- Wi-fi (11%)
The latest reports from users having issues in Derby come from postal codes DE23 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Derby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 11: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Derby, England
The most recent Virgin Media outage reports came from the following cities: Ilkeston, Loughborough, Derby, Burton upon Trent, Swadlincote, and Ripley.
| City | Problem Type | Report Time |
|---|---|---|
 Ilkeston
|
Internet | 6 days ago |
|
Ilkeston
|
Internet | 7 days ago |
|
Ilkeston
|
Internet | 7 days ago |
|
Ilkeston
|
Internet | 9 days ago |
|
Loughborough
|
Total Blackout | 11 days ago |
|
Ilkeston
|
Internet | 13 days ago |
Nearby cities with recent reports
2 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derby, England
Latest outage, problems and issue reports in Derby and nearby locations:
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Nikki Pearman 💙 (@NikkiPearman) reported from Loughborough, England@virginmedia I have an issue with my wifi signal being weak upstairs - until last 2 mths it was perfectly fine. However it’s impossible to speak with anyone - I don’t want the automated system or a broadband check as service is fine it’s just range. Unhappy customer
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Luketh (@Luketh13ttv) reported from Heanor and Loscoe, EnglandHas anyone else been having issues with @virginmedia today? My Internet has been constantly cutting off #virginmediadown
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Fazal Rehman (@breadf2man) reported from Loughborough, England@virginmedia A lady told me two weeks ago it would be sorted end of the week. I rang again a lady said she would contact manager and ring me back that day. Never happened, I will can take complaint to next level and then the independent complaints ombudsmen. Virgin complaints procedure poor
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Gerry White SEO geek (@dergal) reported from Ashby-de-la-Zouch, England@virginmedia I tried - I assume it doesn't work on a mobile!?
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Ken Godber (@GodberKen) reported from Annesley, England@virginmedia hi - I have a sim only mobile contract that's not been used for at least 18mths. I've stopped the DD as I'm unable to simply cancel via website and the number quoted to call doesn't work. I've got nowhere to go with this problem now.
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Stuart Windle (@stuwin1) reported from Stenson Fields, England@virginmedia When I phoned the contact centre they said they knew there was an issue and it would be sorted in 24hrs. A quick google shows this isnt just me its a common trend
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B Farn (@aaronfarny_b) reported from Ilkeston, EnglandRight @virginmedia is truly the worst internet - So I am looking to change providers as soon as possible - Not worried about TV packages etc as We are good with free view - can anybody recommend a ISP with a good monthly rate and none of the hidden fees etc?
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Charlie Bethel (@charlie_bethel) reported from Beeston, England@virginmedia Very very poor customer service
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Lord William Niven (@bigbrawbill) reported from Ilkeston, EnglandSo @virginmedia has been going off with technical faults from yesterday, My @EE is also been going off signal wise from yesterday is anyone else not think this is eerie and so so weird that both going down at the same time. Come on conspiracy theories welcome.
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JayBhojani (@MrBhojani) reported from Loughborough, England@virginmedia £160 a month for you to be shit.
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Sinead Bacon👩🏼⚕️ (@prinnysinead) reported from Kegworth, England@virginmedia need to sort their shit out, we’ve had shitty on off WiFi for months now 🙄🙄
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National Forest E-Bike Holidays (@Ebike_holidays) reported from Ashby-de-la-Zouch, England@virginmedia We followed instructions to switch phones to fibre optic. Can dial out but can’t get calls. It’s really upset my mother in law as she is vulnerable and we are her emergency support. Our mobile signal is very poor at home, so she is frightened she can’t contact us.
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Bhavna 🙋🏽♀️ (@MissBeBop) reported from Eastwood, England@virginmedia any idea of when service will resume in NG16 as currently trying to work from home with no internet 😩
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Neil else (@Neilelse1974) reported from Chellaston, England@virginmedia I need to book an engineer visit, meant to work from home but can’t due to your broadband. Have tried everything advised but nothing .. 1.35mb download please help !
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James Armstrong (@iamj_armstrong) reported from Beeston, England@virginmedia There isn’t an outage. I have been told it may be a line fault but the hub was fine yesterday afternoon
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DJ Dan-E-D (@DannyD678) reported from Felley, England@virginmedia Still no return bag 3 weeks after you said you were sending it. Can’t speak to you because I’m not a customer. Sort it out please ASAP.
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Anthony Bates (@antbates1991) reported from Burton upon Trent, EnglandNew tactics from Virgin Media, ring up to cancel, they say they can't find your account and then put the phone down. 🖕🖕
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owen scrimshaw (@owen40uk) reported from Beeston, England@virginmedia @Moz10Paul Why is it that your customers have to tell you it’s not bloody working before you decide to admit an issue not impressed or happy
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haasty kawa (@haasty_kawa) reported from Derby, England@virginmedia I'm not at all satisfied. Since last night until now, my internet has been down. When I attempted to contact customer service, it flatly refused. I attempted to access the page, but it is still blocking me. I am self-employed. The region DE248ET is shown here. Fix it asap
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kerrin McIntosh 💙 (@kerbear_t) reported@zahid_ramzan @virginmedia Mines been down since yesterday and says will be fixed by Monday day. Outrageous!!!
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Blah! Blah! Blah! (@djnikc) reported@ElJaffoGuzman @virginmedia you won't help still waiting for a reply myself
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Phil (@Bowtomephil) reported@Stsantek @virginmedia The worst of it is that the 28m fine will not be distributed to all those it affected. OFCOM will use it to pay their CEO etc a large bonus.
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josef (@jomas1704) reported@virginmedia sort your horrible internet out 👍🏻
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Jordan || Dean Kinnie || (@ECTXPLXSM) reportedI'm trying to be active but virgin media sucks sorry guysss
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Adam Luxon (@adam_luxon) reported@theashrb It isn’t at all and they’ll still think they can get away with it. The government should intervene in this matter to ensure that all public goods cannot outsource their customer service. A few months ago, I had a horrible call with virgin media after my contract finished
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unia (@unia_x) reported@Stsantek @virginmedia Hartlepool, Swindon, Reading - 3 places where I know for a fact a VM connection has packet loss. They’re selling a broken service and are getting away with it.
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Jimmy Jones (@_James_Jones_) reported@AdamT1875 @virginmedia Correct! I managed to use Starbucks WiFi to send the message. I reckon their own staff are also suffering with poor connections due to not responding after requesting info... they are currently arguing the toss on chat saying, you sure its not in the box? GAPING HOLE SAYS NO!
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Owen Luckhurst (@DoctorDisco63) reported@MartinSLewis @MartinSLewis hearing about Virgin Media today I’m not surprised. They did the same to me around 2020, except they lied to me about my cancellation date. By the time I called to cancel, they said it was too late. So I disconnected everything and didn’t pay them a penny more.
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Stewart Hunt (@stuzig) reported@virginmedia why is my Internet and TV cutting out several times a day, every day? Was told it would be fixed and to call back if still having problems and now completely unable to get through to anyone. This is not acceptable service