Virgin Media Outage Report in Derby, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
The latest reports from users having issues in Derby come from postal codes DE23 and DE24.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Derby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
September 15: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (43%)
-
TV (26%)
-
Wi-fi (12%)
-
Total Blackout (12%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Derby, England
The most recent Virgin Media outage reports came from the following cities: Nottingham, Ilkeston, Loughborough, Derby, Swadlincote, Burton upon Trent and Ripley.
| City | Problem Type | Report Time |
|---|---|---|
 Nottingham |
TV | |
| Ilkeston |
Internet | |
| Ilkeston |
Internet | |
| Loughborough |
Internet | |
| Ilkeston |
Internet | |
| Ilkeston |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derby, England
Latest outage, problems and issue reports in Derby and nearby locations:
-
John D
(@Jdd535) reported
from
Stapleford, England
Virgin media must b the worst 4 customer service.. change ur engineer appointment without even discussing it!!! #virginmedia #theworstcustomerservice
-
haasty kawa
(@haasty_kawa) reported
from
Derby, England
@virginmedia I'm not at all satisfied. Since last night until now, my internet has been down. When I attempted to contact customer service, it flatly refused. I attempted to access the page, but it is still blocking me. I am self-employed. The region DE248ET is shown here. Fix it asap
-
Michael Sarjeant
(@sarjeantm01) reported
from
Burton upon Trent, England
When you have a smart house and your @virginmedia #Wifi goes down so nothing is working 😳 now the kids are moaning at no tablets, @PlayStation or @xboxuk there is only so many times I can reboot the hub...... #internetdown
-
Rob Parker
(@roberto85) reported
from
Beeston, England
@virginmedia it took my nearly 3 hours to cancel my contract after 7 years with you. Your customer service representative made up a fake outstanding bill from 2016 as an excuse not to help me. All sorted now but never going to be a #virginmediacustomer again.
-
Rebecca Ward
(@HistoricCatLady) reported
from
Mackworth, England
@virginmedia what’s going on? I can’t even get onto your website for the service tracker using my phone data! I could really use an update here so that I can actually work!
-
Andy Oram
(@Andyoram25) reported
from
Ashby-de-la-Zouch, England
Trying to watch #LIVWOL but pic quality on ITV4 is awful. Tried ITV X app & not any better. The Virgin Media ITV X app isn't working. This is poor but not unexpected from ITV who just cannot do digital stuff.
-
Michael Sarjeant
(@sarjeantm01) reported
from
Burton upon Trent, England
@virginmedia Yes it must have shorted itself overnight @virginmedia can I please cancel the engineer?
-
National Forest E-Bike Holidays
(@Ebike_holidays) reported
from
Ashby-de-la-Zouch, England
@virginmedia It’s even more stressful as we can’t tell her when you will resolve the problem. Extremely poor service.
-
John D
(@Jdd535) reported
from
Stapleford, England
Virgin gone down again... Great wen it works... but wen it goes its bad.. n wots worse is their customer service.. or rather lack of it!! Far worse than SKY.. but swap 2 moz.. terrible!!! #sky #virginmedia
-
kate kells
(@katephus) reported
from
Ilkeston, England
@virginmedia @02Priority_pjs with the current major issue with your apps are you going to deliver priority booking like you’ve promised? #keeppromises
-
Michael Sarjeant
(@sarjeantm01) reported
from
Burton upon Trent, England
@virginmedia We have an engineer booked for Monday but I don't believe this is really acceptable with the amount of money we pay each month we should be able to expect a service which works, I understand there will be issues but over 3 hours later nothing?
-
National Forest E-Bike Holidays
(@Ebike_holidays) reported
from
Ashby-de-la-Zouch, England
@virginmedia We followed instructions to switch phones to fibre optic. Can dial out but can’t get calls. It’s really upset my mother in law as she is vulnerable and we are her emergency support. Our mobile signal is very poor at home, so she is frightened she can’t contact us.
-
Russell Morrell
(@stagladanddad) reported
from
Annesley, England
Hey @virginmedia my landline has stopped working again This is the second time I've had this problem now You'd have thought with you putting the prices up your service would be better?
-
haasty kawa
(@haasty_kawa) reported
from
Derby, England
@virginmedia I’m not happy at all. My internet has been down since last night till now . I have tried to call customer service and it would straight decline it . I tried going on the website but still it won’t let me . As I work from home . Here is the area DE248ET
-
Michael Sarjeant
(@sarjeantm01) reported
from
Burton upon Trent, England
@toik1961 @virginmedia I think there was something all our Internet dropped out now our #alexa network is not working #internetoutage
-
Koa
(@kokiekola) reported
from
Awsworth, England
@virginmedia Please help. :( He was sent the order information and the contract but nothing else. I contacted Yodel and they didn’t have anything to be sent to our house from you. We have no information.
-
National Forest E-Bike Holidays
(@Ebike_holidays) reported
from
Ashby-de-la-Zouch, England
@virginmedia Everyone is very apologetic but that doesn’t help give a vulnerable old lady the peace of mind that her son is available at the other end of the phone, should something happen.
-
James Armstrong
(@iamj_armstrong) reported
from
Beeston, England
@virginmedia are there any outages in the NG9 area or has my broadband broken for the second time this month?
-
James Armstrong
(@iamj_armstrong) reported
from
Beeston, England
@virginmedia There isn’t an outage. I have been told it may be a line fault but the hub was fine yesterday afternoon
-
James Armstrong
(@iamj_armstrong) reported
from
Beeston, England
@virginmedia the internet you installed yesterday has stopped working and you can’t get anyone out until Tuesday? If I want to escalate the issue then it will take 3-5 working days? Can anyone help me?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Befff
(@HigbeeBeth) reported
@virginmedia I’ve been told it’ll be back up and running on the 3rd in the afternoon so is that 3 days I’ll have to work elsewhere? We have no phone signal/4G either and our offices are on the other side of the country so not an option to go there, angry doesn’t cut it.
-
Marginalia
(@BCoidan) reported
@virginmedia is the a cable outage in E17 area.
-
𝔅𝔞𝔡𝔤𝔢𝔯 RPR 🔱 🄹🄰🄼🄴🅂
(@badgercyclist) reported
Hello @virginmedia have there been outages in London N1 over the past few days? It's not all the time but broadband speed is slow and we are losing connection from time to time. Our router seems to be ok so I guess it's external to our home?
-
Matthew Shaw
(@mattshaw32) reported
@virginmedia I've been told @YodelOnline have never issued you guys with a tracking number to pass on to me. But they're telling me to speak to you as they can't track without the tracking reference. Where do we go from here? #ThisIsGettingWorse
-
Mark Cox
(@BikeCoxy) reported
@virginmedia Trying to discuss a new contract via the “thinking about leaving” option. A call centre somewhere in the far East. Answering questions I didn’t ask and ignoring those I did. Got cut off. Tried the BOT route. Terrible. Back to call centre. 1 hour wasted. Awful.
-
Diz
(@Dizwod) reported
@virginmedia Same issue nobody knows a thing Can someone call me instead please!
-
Bruno Silveira
(@brunosilveira80) reported
@virginmedia I did spend 2.30h on the phone with your team, but couldnt get it sorted. I am now reporting this to the Ofcom, the Virgin Media CEO and the Virgin Dispute Resolution team. And that is because I wanted to upgrade (not downgrade) my package... insane!
-
Tom Balmer
(@Balmer135) reported
@virginmedia do you have any issues with email servers? My .ntlworld email address hasn’t received anything in the past 24 hours, I’ve sent test emails from other accounts and nothing has come through. And yes I have an active broadband account with you
-
BackinBlack(heath)
(@BackinblackH) reported
@virginmedia So you hike up fees for loyal customers, but reward new customers? Gosh. You certainly haven't invested in your customer service as I have now been waiting 70 minutes for someone to come back to me.
-
Riley Coin
(@raaleh) reported
@virginmedia I spoke with the team via Twitter on 28 September in order to remediate the issue, and then the person I spoke to said I would be paid compensation for all the days missed. I've followed this up with customer service and they are claiming they do not owe this compensation.