Virgin Media Outage Report in Derby, England
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The latest reports from users having issues in Derby come from postal codes DE23 and DE1 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Derby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Derby, England
The most recent Virgin Media outage reports came from the following cities: Ilkeston, Derby, Loughborough, and Burton upon Trent.
| City | Problem Type | Report Time |
|---|---|---|
 Ilkeston
|
Internet | 2 days ago |
|
Derby
|
Internet | 3 days ago |
|
Ilkeston
|
Wi-fi | 4 days ago |
|
Loughborough
|
Internet | 7 days ago |
|
Loughborough
|
Internet | 11 days ago |
|
Ilkeston
|
Wi-fi | 14 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derby, England
Latest outage, problems and issue reports in Derby and nearby locations:
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Anthony Bates (@antbates1991) reported from Burton upon Trent, England@virginmedia It's for Virgin Media. Everytime I ring up to try and change something no one over the phone can ever find my account and because of this no one can help me. I want to cancel my package because the offer I'm on expires next month and the services are not worth £84.
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matt downing (@mattdowning5) reported from Selston, England@virginmedia How about just giving your customers reliably service for the extortionate prices. We can look after our kids as parents. You do your job as service providers. I don't want my kids in borstal
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𝘼𝙙𝙖𝙢🐰 (@acmtix) reported from Eastwood, England@virginmedia The loss of service registration doesn't even work!
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Stuart Windle (@stuwin1) reported from Stenson Fields, England@virginmedia When I phoned the contact centre they said they knew there was an issue and it would be sorted in 24hrs. A quick google shows this isnt just me its a common trend
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Lord William Niven (@bigbrawbill) reported from Ilkeston, England@virginmedia I am sorry, but what a shocking customer service, hardly speaking a word of english, patronising me as if I am setting it up wrong and going over what I have already done. Can I have someone english explain what us wrong. !!!!!
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Neil Johnson (@neilmjohnson72) reported from Ashby-de-la-Zouch, England@virginmedia You need to sort your customer service out, it is absolutely disgraceful. Your technical team are ignorant and hang calls up without situation. You are getting dumped!
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Amara Pickerill (@amarapickerill) reported from Walton upon Trent, England@virginmedia please tell me how to contact your complaints department as I have an ongoing issue with your mobile department that’s been raised over the last 12 months and no one can help me! #poorcustomerservice #virginmobile #complaint #help
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James Dawes (@dawesje) reported from Burton upon Trent, England@virginmedia just like to say what a load of rubbish your service is! And I’m not even with you
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JayBhojani (@MrBhojani) reported from Loughborough, England@virginmedia £160 a month for you to be shit.
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Carrie (@xCarrie82x) reported from Kimberley, England@virginmedia Broadband and smart tv still up and down!! Wouldn’t mind but worked all day and just wanted to catch up online and chill watching TV! #virginmediadown #lockdown #NHSworkers
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Lord William Niven (@bigbrawbill) reported from Ilkeston, EnglandSo @virginmedia has been going off with technical faults from yesterday, My @EE is also been going off signal wise from yesterday is anyone else not think this is eerie and so so weird that both going down at the same time. Come on conspiracy theories welcome.
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Gareth Smith (@gaz_smith123) reported from Ilkeston, EnglandArea 30 has been having issues for a week now but @virginmedia still won’t admit there’s an issue - according to them everything is just fine & working perfectly! #virginmediadown #virginmedia #ilkeston #area30
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brian alvin (@justrunningnow) reported from Sandiacre, England@the____ghost @virginmedia Its broken
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John Byrne 🏴 (@derbytrim) reported from Belper, England@virginmedia poor customer service i can't cancel my contract online and cant get through on the phone after 30 minutes waiting , ironic for a media company.
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Mary Oliver (@Mary_C_Oliver) reported from Beeston, England@virginmedia Also, the number is not working
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Anthony Bates (@antbates1991) reported from Burton upon Trent, EnglandNew tactics from Virgin Media, ring up to cancel, they say they can't find your account and then put the phone down. 🖕🖕
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Chris Seddon (@_Chris_Seddon_) reported from Melbourne, EnglandLooks like someone pulled out the wrong plug at Virgin Media HQ. Even their website is down!
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Andy Picken (@andyvic7) reported from Walton upon Trent, England@drummerwhitey @virginmedia Not sure if you’ve done this Steve but when I had issues and no joy I slated them on here every 10 minutes, they finally pulled me into a private chat room and I got things sorted
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Kizzy 🦇 Puckmigo23 (@Kizztronice) reported from Awsworth, England@virginmedia I have used this service for the past hour to then be told the matter can not be fixed via the text service. So that was very unhelpful indeed.
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Lord William Niven (@bigbrawbill) reported from Ilkeston, England@virginmedia terrible customer service, my box is overheating, has done for around 2 days, we have to switch the box of for 5-6 hours then it comes back on, according to customer services nothing can be done until it happens again, then they will look at it. What a shambles
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Haroon Ramzan (@bigH121) reported@virginmedia Christmas coming early don't make me laugh... Christmas won't come at all if virgin media have anything to do with it... the most shocking service I have ever received... be warned don't buy any services from virgin media
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Craig (@CraigPT82) reported@virginmedia All I seem to hear is sorry! It just doesn't mean anything anymore. Just fix the broadband. Absolute joke of a service. Nobody should upgrade to a gig with you. Going to be at least 4 days before an engineer comes.
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PhatSuppliUK (@PhatSuppliUK) reported@virginmedia @virginhelp Many times, told many times they will fix it. Months on no help, bad internet / no internet It's shocking how little you care about people who have been with you for years This needs fixing, you are costing us for a service we are not getting
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ً (@ilImheg) reported@virginmedia The website told me that it is checking my connection right now and they’re going to check over 24 hours and if not they’re going to send an engineer out if they don’t discover any problems I believe it said!
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Cazza (@Cazza007) reported@virginmedia We've not had problems before and no more now than there was previously when it was working. Something is not right as wifi dropped 3 times in an hr. Only me on my pc. No one else using it at time.
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✌️ (@oceanicestorm) reported@virginmedia As I said, the booster is not working. It has no power to it. So I have no internet upstairs as your hub somehow doesn’t reach that far. So I can’t work. You can’t send me a new one as you have none apparently. But I still have to pay for internet even though I’m not getting it.
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✌️ (@oceanicestorm) reported@virginmedia But they’ve already done that and it is broken. So why do they need to do it for a fourth time?
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✌️ (@oceanicestorm) reported@virginmedia Eh? You think after being on the phone to you guys for almost 2.5 hours and being hung up on twice, I’m gonna call again? No. I’ll wait for my complaint to be dealt with and then cancel my contract with you.
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ROY (@FsR0Y) reported@virginmedia I live in the area LU4 8AG. On the service it says there’s no issue. I had issue for 10-20 minutes after it got fixed. However small issues like this frequently occurs weekly. It could be a problem of range. I’d like to get a booster if it’s possible.
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Anna rice (@spanners6) reported@virginmedia The phone is only 1 month old as she replaced with a new phone thinking it was the phone that was the issue.