Virgin Media outages and service status in Derby, England

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Derby, Swadlincote, Ilkeston, Ripley, Loughborough, and Burton upon Trent.

City	Problem Type	Report Time
Derby	TV	11 hours ago
Swadlincote	Internet	5 days ago
Ilkeston	Internet	6 days ago
Ilkeston	Internet	6 days ago
Ilkeston	Internet	6 days ago
Ilkeston	Internet	6 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

• 
  Rob Parker (@roberto85) reported 3 minutes ago from Beeston, England

  @virginmedia it took my nearly 3 hours to cancel my contract after 7 years with you. Your customer service representative made up a fake outstanding bill from 2016 as an excuse not to help me. All sorted now but never going to be a #virginmediacustomer again.

• 
  Fazal Rehman (@breadf2man) reported 7 minutes ago from Loughborough, England

  Just put another complaint into Virgin Media about the fact that my original complaint from the 22/04/21 has not been dealt with and no details of when it will be if ever. I complained about having to make over 13 phone calls all lasting at least 20 minutes and 2 engineer visits

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 11 minutes ago from Eastwood, England

  @AnnavsAnna1 @virginmedia The routers are terrible and not fit for purpose.

• 
  tia carter🥑 (@_teecarts) reported 15 minutes ago from Eastwood, England

  virgin media is down in my area so looks like i can’t work👏🏼

• 
  Anthony Bates (@antbates1991) reported 19 minutes ago from Burton upon Trent, England

  @virginmedia It's for Virgin Media. Everytime I ring up to try and change something no one over the phone can ever find my account and because of this no one can help me. I want to cancel my package because the offer I'm on expires next month and the services are not worth £84.

• 
  Gareth Smith (@gaz_smith123) reported 22 minutes ago from Ilkeston, England

  @virginmedia have you got problems in area 30? My connection keeps dropping out!

• 
  brian alvin (@justrunningnow) reported 33 minutes ago from Sandiacre, England

  @the____ghost @virginmedia Its broken

• 
  Andy Oram (@Andyoram25) reported 35 minutes ago from Ashby-de-la-Zouch, England

  Trying to watch #LIVWOL but pic quality on ITV4 is awful. Tried ITV X app & not any better. The Virgin Media ITV X app isn't working. This is poor but not unexpected from ITV who just cannot do digital stuff.

• 
  Stuart Windle (@stuwin1) reported 35 minutes ago from Stenson Fields, England

  @virginmedia When I phoned the contact centre they said they knew there was an issue and it would be sorted in 24hrs. A quick google shows this isnt just me its a common trend

• 
  Lee Smith (@lee0510) reported 36 minutes ago from Ilkeston, England

  @virginmedia please tell me how to speak to someone in your organisation! I can’t get through on line as it doesn’t recognise me even though you bill me and your phone system won’t allow me to speak to anyone. Customer service is diabolical.

• 
  Sinead Bacon👩🏼‍⚕️ (@prinnysinead) reported 38 minutes ago from Kegworth, England

  @virginmedia need to sort their shit out, we’ve had shitty on off WiFi for months now 🙄🙄

• 
  Patricio R. Sanchez (@psanchezc) reported 40 minutes ago from Beeston, England

  @virginmedia internet not working! All lights and signal showing as normal but all devices not having internet access! NG9 2QZ

• 
  Laura Plumbley (@LauraPlumbley) reported 44 minutes ago from Kimberley, England

  @virginmedia my order has been parked since the 14th the customer service team are supposed to be getting in contact? Have tried calling with no answer and then the call was just cut off. I really need to get this sorted

• 
  Nikki Pearman 💙 (@NikkiPearman) reported 47 minutes ago from Loughborough, England

  @virginmedia That’s my problem. I can’t get to speak to a person and your automated system doesn’t allow me to discuss the issue properly.

• 
  Charlie Bethel (@charlie_bethel) reported 50 minutes ago from Beeston, England

  @virginmedia Very very poor customer service

• 
  James Watts (@james_watts) reported 54 minutes ago from Sandiacre, England

  @virginmedia The is letting me know. Downloads are very slow a video that would normally take 3 mins is now 40.

• 
  JayBhojani (@MrBhojani) reported 54 minutes ago from Loughborough, England

  @virginmedia £160 a month for you to be shit.

• 
  John D (@Jdd535) reported 55 minutes ago from Stapleford, England

  Virgin media must b the worst 4 customer service.. change ur engineer appointment without even discussing it!!! #virginmedia #theworstcustomerservice

• 
  Bhavna 🙋🏽‍♀️ (@MissBeBop) reported 59 minutes ago from Eastwood, England

  When @virginmedia wifi is working it’s bloody amazing, when you need to raise an issue with them it’s the most frustrating experience ever. Today I have had 2 people hang up mid call, 3 bots, 2 people on chat and still in the same place. No ******* wifi!!!!

• 
  Gerry White SEO geek (@dergal) reported 59 minutes ago from Ashby-de-la-Zouch, England

  @virginmedia I tried - I assume it doesn't work on a mobile!?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Chezza O (@LonelyLondoner) reported 2 minutes ago

  @virginmedia 1. Router just loses network every few hours. So I come back from work and have to turn the router off and on. What an upgrade!!!! 2. Reconnecting takes 5 minutes which in itself is a nightmare stealing my joy. This was not the exciting upgrade Inexpected

• 
  London leaver (@ross_biagini) reported 2 minutes ago

  @virginmedia 2 Outages Identified & raised but 2nd one is not expected to be resolved until 3/6/26 @ 9.06 That will be at least 3 full days of outage

• 
  Graeme (@graeme1878) reported 2 minutes ago

  @virginmedia are you willing to just let a customer of 9 years go so easily like that or was it half arsed by your staff member that all he could do was the most basic and not even try and get my partner to stay with yourselves.

• 
  Anne (@annewitha_e) reported 7 minutes ago

  @virginmedia Trying to phone about changing my contract but going round in circles on your robotic so called 'help' line. When it gives the option I want,I say 'YES' amazingly the robot says, Sorry I didn't get that! Is that because I want to remove some services?

• 
  Suzanne Cornyn (@cornynthecob) reported 10 minutes ago

  My Internet has been intermittent over the last 3 weeks. @virginmedia engineer was supposed to come out today but never turned up. Turns out he signed the job off as completed even tho he didn't turn up. Internet still going off and on.

• 
  Andrée & Smudge (@Glouc123) reported 13 minutes ago

  @virginmedia am throwing new crap remote in bin. Got to sign in to channels and give your email info. Everything a pain in backside.

• 
  stelz✨🇬🇭 (@stelz_o) reported 15 minutes ago

  @virginmedia your days are actually numbered,how can it be a week of Terrible Wi-Fi

• 
  Tom Penfold (@tommyplop) reported 15 minutes ago

  Awful service from @virgin media again

• 
  Sean 💙💛 (@SeanSmi59697180) reported 16 minutes ago

  @OliverGMcManus @virginmedia Im sure you can after so many days of not working as its breach of contract on their behalf. Look into it.

• 
  Philip todd (@Twobobtodd) reported 20 minutes ago

  @virginmedia ive now spoken to three of your customer services team over the last few days to confirm at the end of my contract which was 31 May I wanted all my tv package to be ceased and broadband services to be reduced to 350mb on a rolling contract...tv still working!!