Virgin Media outages and service status in Derby, England

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Ilkeston, Derby, Burton upon Trent, and Loughborough.

City	Problem Type	Report Time
Ilkeston	Total Blackout	10 hours ago
Ilkeston	Internet	23 hours ago
Derby	Internet	4 days ago
Burton upon Trent	Wi-fi	5 days ago
Loughborough	TV	5 days ago
Loughborough	Internet	6 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

• 
  Ken Godber (@GodberKen) reported 1 second ago from Annesley, England

  @virginmedia You couldn't make this incompetence up - had another call, chasing 2 mths costs for a phone not used in over 2 yrs, unable to cancel via website or previous Twitter conversation, and then cuts me off. It's a mthly sim only, if I don't use it don't charge me - simples.

• 
  James Armstrong (@iamj_armstrong) reported 2 minutes ago from Beeston, England

  @virginmedia the internet you installed yesterday has stopped working and you can’t get anyone out until Tuesday? If I want to escalate the issue then it will take 3-5 working days? Can anyone help me?

• 
  Gareth Smith (@gaz_smith123) reported 3 minutes ago from Ilkeston, England

  Area 30 has been having issues for a week now but @virginmedia still won’t admit there’s an issue - according to them everything is just fine & working perfectly! #virginmediadown #virginmedia #ilkeston #area30

• 
  Russell Morrell (@stagladanddad) reported 6 minutes ago from Annesley, England

  Hey @virginmedia my landline has stopped working again This is the second time I've had this problem now You'd have thought with you putting the prices up your service would be better?

• 
  Jonathan Ibbotson (@jeibbotson) reported 9 minutes ago from Castle Donington, England

  @virginmedia please sort out your appalling broadband service in the derby area. More time down than up @Ofcom you ought to mandate refunds

• 
  Mary Oliver (@Mary_C_Oliver) reported 13 minutes ago from Beeston, England

  @virginmedia Also, the number is not working

• 
  James Armstrong (@iamj_armstrong) reported 25 minutes ago from Beeston, England

  @virginmedia There isn’t an outage. I have been told it may be a line fault but the hub was fine yesterday afternoon

• 
  Jayne Moore (@moore2_jayne) reported 26 minutes ago from Annesley, England

  @virginmedia @Ofcom how is it acceptable to have no service staff picking up a call after 90 minutes and to leave a vulnerable older person with no telephone?

• 
  Danny Chaplin (@dannychappo) reported 26 minutes ago from Beeston, England

  @virginmedia service checker says your not in my area,but I know others who have your service and also diamond cable box right outside my house?

• 
  Anthony Bates (@antbates1991) reported 30 minutes ago from Burton upon Trent, England

  New tactics from Virgin Media, ring up to cancel, they say they can't find your account and then put the phone down. 🖕🖕

• 
  RIGGO (@rigg0o) reported 34 minutes ago from Eastwood, England

  Class when you wanna cancel @virginmedia and the gobshite operater cant get it in her thick skull and barraging you with other shite deals to then put the phone down. Times must be hard for mr branson, please liquidate.

• 
  Laura Plumbley (@LauraPlumbley) reported 37 minutes ago from Kimberley, England

  @virginmedia my order has been parked since the 14th the customer service team are supposed to be getting in contact? Have tried calling with no answer and then the call was just cut off. I really need to get this sorted

• 
  Danny Austin (@PlasticDannyA) reported 37 minutes ago from Beeston, England

  @bagwaa @virginmedia Yours down? They were upgrading my street the other day and it was down for a couple of hours

• 
  Amit Vaidya- #Author (Forever Roaming the World)🌏 (@av9901) reported 43 minutes ago from Loughborough, England

  Productivity nearly at zero today because @virginmedia been off for nearly 24 hours 🙃 came on for 1 hour and now no service again! ...not I rely on the internet for work or anything 🤔 🙄🤬

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 48 minutes ago from Eastwood, England

  @virginmedia The loss of service registration doesn't even work!

• 
  kate kells (@katephus) reported 49 minutes ago from Ilkeston, England

  @virginmedia @02Priority_pjs with the current major issue with your apps are you going to deliver priority booking like you’ve promised? #keeppromises

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 55 minutes ago from Eastwood, England

  @AnnavsAnna1 @virginmedia The routers are terrible and not fit for purpose.

• 
  Charlie Bethel (@charlie_bethel) reported 55 minutes ago from Beeston, England

  @virginmedia Very very poor customer service

• 
  Rob Parker (@roberto85) reported 57 minutes ago from Beeston, England

  @virginmedia it took my nearly 3 hours to cancel my contract after 7 years with you. Your customer service representative made up a fake outstanding bill from 2016 as an excuse not to help me. All sorted now but never going to be a #virginmediacustomer again.

• 
  Patricio R. Sanchez (@psanchezc) reported 60 minutes ago from Beeston, England

  @virginmedia internet not working! All lights and signal showing as normal but all devices not having internet access! NG9 2QZ

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dan (@UKDan86) reported 3 minutes ago

  @loldiplo @virginmedia Every time you reply, it just further confirms that you truly are stupid. I don't talk to stupid people.

• 
  John Quinlan (@speeednet) reported 4 minutes ago

  @virginmedia I have had a rubbish service for months. Late last year an engineer knocked on the door and said because of a technical problem he had to replace the feed to my house, later informed me he couldn't because of a problem with the ducting. Fast forward to March 26, I get a text saying he is coming 16/03 no show, no explanation no apology. Next text says he will be there 27/04 no show no apology. The last three days the modem/router reboots about every five minutes, phoned again on Sunday explained and the techy advised me can't do anything until 20th June. This is not acceptable, I have been trying for two days to get onto your site, I am told you are sending a confirmation email which never arrives, subsequently I cannot contact the company. Just so that you know I have had enough and will be looking to replace the service ASAP. If I have any contract outstanding, I will see you in court.

• 
  Dippy | Brig Content Creator (@Itsdippylive) reported 7 minutes ago

  Virgin Media broke their agreement, then breached the formal complaint resolution about it within 6 days. Their own staff told me the complaints process has "limitations" and to take it to social media. So here we are 🧵

• 
  Brendan (@sabrevan) reported 8 minutes ago

  @virginmedia - no broadband since Wednesday night. I managed to speak to a person at your help centre. They told me there was there is no service! Wow. When asked what the cause of the problem was, I was told that the engineers were looking into it. What is causing the issue?

• 
  H ꙩlly 🌙 (@gh0stmachinexo) reported 9 minutes ago

  @virginmedia shocking service, I’ve tried to contact today as my broadband has been down since last night I’ve done all the steps and there is no way to book a service call. App says no issues then I do a test and it says intermittent issues please get this fixed !!!

• 
  Tamblo (@RonTamblo) reported 9 minutes ago

  @virginmedia Virgin media is the worst business to get answers from . Either trying to actually speak to someone rather than a Bott who doesn’t understand. Trying to upgrade due to constant messages saying my box needs upgrade and getting no help is a joke !!!!

• 
  Brendan (@sabrevan) reported 12 minutes ago

  @virginmedia There was an outage in my area - for 3 days. It’s not my hub. It’s the ridiculously bad, unreliable service @virginmedia provide. Our whole street is complaining. Guess what … the service is down again today 😡

• 
  Mike (@mikegormley2003) reported 12 minutes ago

  @virginmedia WIFI been down for a few days, engineer comes, says he can’t fix it and leaves. No proof he was here and nothing to say he’ll fix it! Shockingly poor service DD5 1EJ

• 
  James Drury (@jamespdrury) reported 13 minutes ago

  Considering Virgin Media broadband but don't want a Hub 5? If you're in a VM full fibre area, GiffGaff broadband comes with an Eero 6+ and 900Mb (UP & DOWN) is just £32 per month, no mid contract increases. Use own router for upto 1.2Gb. Use referral code K0DEJXGV for £50 credit.

• 
  Rob Sharman ⭐️⭐️ (@sharman_robert) reported 14 minutes ago

  @virginmedia appalling customer service, you either speak to a bot or a moron on a messaging service…they still haven’t fixed any of my issues I’m done at this point