Virgin Media outages and service status in Derby, England

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Loughborough, Ilkeston, Derby, Burton upon Trent, Swadlincote, and Ripley.

City	Problem Type	Report Time
Loughborough	Internet	12 hours ago
Ilkeston	Internet	17 hours ago
Ilkeston	Internet	6 days ago
Ilkeston	Internet	6 days ago
Derby	TV	8 days ago
Derby	TV	8 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

• 
  Lord William Niven (@bigbrawbill) reported 12 seconds ago from Ilkeston, England

  @virginmedia terrible customer service, my box is overheating, has done for around 2 days, we have to switch the box of for 5-6 hours then it comes back on, according to customer services nothing can be done until it happens again, then they will look at it. What a shambles

• 
  Rikki Walker (@rikkiwalker) reported 3 minutes ago from Annesley, England

  Let down by both @TravelodgeUK and @virginmedia in one weekend. I must be a lucky guy :/

• 
  li.iam🏳️‍🌈👬♥️ (@Liammanning2u) reported 4 minutes ago from Swadlincote, England

  @virginmedia @taylur41 Does @LutzSchueler know how bad your customer service is

• 
  owen scrimshaw (@owen40uk) reported 7 minutes ago from Beeston, England

  @virginmedia @Moz10Paul Why is it that your customers have to tell you it’s not bloody working before you decide to admit an issue not impressed or happy

• 
  John Byrne 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@derbytrim) reported 9 minutes ago from Belper, England

  @virginmedia poor customer service i can't cancel my contract online and cant get through on the phone after 30 minutes waiting , ironic for a media company.

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 14 minutes ago from Eastwood, England

  @virginmedia The loss of service registration doesn't even work!

• 
  Carrie (@xCarrie82x) reported 16 minutes ago from Kimberley, England

  @virginmedia Broadband and smart tv still up and down!! Wouldn’t mind but worked all day and just wanted to catch up online and chill watching TV! #virginmediadown #lockdown #NHSworkers

• 
  Michael Sarjeant (@sarjeantm01) reported 20 minutes ago from Burton upon Trent, England

  @virginmedia We have an engineer booked for Monday but I don't believe this is really acceptable with the amount of money we pay each month we should be able to expect a service which works, I understand there will be issues but over 3 hours later nothing?

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 28 minutes ago from Eastwood, England

  @virginmedia This could not have happened at a worse time for me. I'm happy to make them cups of tea if they fix the fault a little sooner.

• 
  Matt Clarke™️ 🎮🕹 (@TweetFlicker) reported 28 minutes ago from Ilkeston, England

  @virginmedia I’m at work. Please call me. You’ll be able to get all my details from the complaint number I’ve given you.

• 
  Andy Picken (@andyvic7) reported 29 minutes ago from Walton upon Trent, England

  @drummerwhitey @virginmedia Not sure if you’ve done this Steve but when I had issues and no joy I slated them on here every 10 minutes, they finally pulled me into a private chat room and I got things sorted

• 
  Jayne Moore (@moore2_jayne) reported 30 minutes ago from Annesley, England

  @virginmedia please can you inbox me urgently about restoring my dementia Mums phone line - been holding for over an hour with no human to help - this is urgent. Poor service so far.

• 
  Mark Smith (@e2mrk_mark) reported 31 minutes ago from Sandiacre, England

  @virginmedia @virginmedia so not only have virgin hiked my bill to £49.00... I’ve had no phone line for 12 months.. it cost me over £4.00 on my mobile to phone them. How does that work Virgin? Appalling service.

• 
  Deborah Marshall 💙 (@deb_the_dj) reported 32 minutes ago from Sandiacre, England

  @virginmedia It drops out for a few minutes, then restarts, there is nothing I can see on your service page that helps with that. I'll try the factory reset, its the only thing I haven't tried.

• 
  Luketh (@Luketh13ttv) reported 41 minutes ago from Heanor and Loscoe, England

  Has anyone else been having issues with @virginmedia today? My Internet has been constantly cutting off #virginmediadown

• 
  National Forest E-Bike Holidays (@Ebike_holidays) reported 53 minutes ago from Ashby-de-la-Zouch, England

  @virginmedia We followed instructions to switch phones to fibre optic. Can dial out but can’t get calls. It’s really upset my mother in law as she is vulnerable and we are her emergency support. Our mobile signal is very poor at home, so she is frightened she can’t contact us.

• 
  Joanna Hayes (@SmileyJMH) reported 53 minutes ago from Loughborough, England

  @virginmedia I have WiFi at the moment. . . The problem is intermittent, it doesn't seem to coincide with times of high demand necessarily. It's incredibly frustrating, especially when working remotely from home and losing signal cuts everything off.

• 
  Anthony Bates (@antbates1991) reported 55 minutes ago from Burton upon Trent, England

  New tactics from Virgin Media, ring up to cancel, they say they can't find your account and then put the phone down. 🖕🖕

• 
  James Armstrong (@iamj_armstrong) reported 57 minutes ago from Beeston, England

  @virginmedia the internet you installed yesterday has stopped working and you can’t get anyone out until Tuesday? If I want to escalate the issue then it will take 3-5 working days? Can anyone help me?

• 
  li.iam🏳️‍🌈👬♥️ (@Liammanning2u) reported 58 minutes ago from Swadlincote, England

  @virginmedia can someone help me

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  chantelle ❤️‍🔥⸆⸉ (@ttpdchantelle) reported 3 minutes ago

  @virginmedia almost 15 mins now surely you’re ***************? fix the dazn stream ffs!

• 
  Jambo (@The_real_Jambo_) reported 4 minutes ago

  @virginmedia I've been trying to contact you for 6 days. 6 ******* days with no TV, tonight Scotland play in the world cup, my family and I cant watch the game because I haven't had TV for 6 ******* days. Unable to book an engineer visit as you **** app keeps telling me to...

• 
  tom (@tomcity1) reported 4 minutes ago

  @virginmedia the worst broadband ever You’re website is always saying issues in your area will be fixed by a certain date than that date goes and on it goes ******* shambles for the money

• 
  Susan Chew (@SusanChew5) reported 10 minutes ago

  @gloucesterglass @virginmedia They are possibly the worst company ever, still no engineer a week later, and one of us works from home. You will definitely find better, you can't get any worse.

• 
  Lyndzi Hamilton (@Lyndzii) reported 19 minutes ago

  @virginmedia requested delivery date and new contract start date to be 28th July. You’ve now sent a text and told my internet provider that I want to start it on 29th June which will incur me a fee. Can you fix this please?

• 
  AlanCarey (@atcdecorating20) reported 21 minutes ago

  Just paid again through @dazn and working fine so it’s a @virginmedia issue

• 
  Davie G 🇬🇧 (@fredbeare) reported 24 minutes ago

  @virginmedia why is your customer service sooo bad spent 5 hours today on various chats/calls each time you transferred me had to start all over again. Why dont your teams speak to each other. In the end i cancelled joining you. Your lack of service told me all i needed to know

• 
  Graeme Savage 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@graemehistory) reported 24 minutes ago

  Can anyone at @virginmedia please let me know when the outage in south Ayr will be fixed?

• 
  Paul Matthews (@Pmatthews123) reported 25 minutes ago

  @virginmedia I finally got VM 2 do me a rolling 30 day broadband contract until sky can get my new BB up & running bt at a cost of £54pm which is ridiculous & told can’t do anything about it - nw sky r having issues installing new BB having 2 pay more 4 less speed at this price cn u help me

• 
  Rosie (@RosieLastOf6) reported 26 minutes ago

  @virginmedia virgin media app says service ok but still not showing tv. What’s wrong?