Virgin Media Outage Report in Derby, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Derby come from postal codes DE23 and DE22.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Derby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 13: Problems at Virgin Media
Virgin Media is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Derby, England
The most recent Virgin Media outage reports came from the following cities: Loughborough, Nottingham, Ilkeston, Derby, Burton upon Trent and Swadlincote.
| City | Problem Type | Report Time |
|---|---|---|
 Loughborough |
Total Blackout | |
| Nottingham |
Internet | |
| Ilkeston |
Internet | |
| Nottingham |
Wi-fi | |
| Nottingham |
TV | |
| Ilkeston |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derby, England
Latest outage, problems and issue reports in Derby and nearby locations:
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Jayne Moore
(@moore2_jayne) reported
from
Annesley, England
@virginmedia please can you inbox me urgently about restoring my dementia Mums phone line - been holding for over an hour with no human to help - this is urgent. Poor service so far.
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Jonathan Ibbotson
(@jeibbotson) reported
from
Castle Donington, England
@virginmedia the performance of your network in the Castle Donington area (DE74) is currently appalling. Massive number of Critical T3 time-out errors. Please fix this NOW #poorservice #virginmediadown
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Jayne Moore
(@moore2_jayne) reported
from
Annesley, England
@virginmedia @Ofcom how is it acceptable to have no service staff picking up a call after 90 minutes and to leave a vulnerable older person with no telephone?
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Tuesdy Burgin
(@TuesdyB) reported
from
Ilkeston, England
@virginmedia Is the service down in the DE7 area? Everything looks like its working but we have no internet connection.
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Gareth Smith
(@gaz_smith123) reported
from
Ilkeston, England
Area 30 has been having issues for a week now but @virginmedia still won’t admit there’s an issue - according to them everything is just fine & working perfectly! #virginmediadown #virginmedia #ilkeston #area30
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Kizzy 🦇 Puckmigo23
(@Kizztronice) reported
from
Awsworth, England
@virginmedia I have used this service for the past hour to then be told the matter can not be fixed via the text service. So that was very unhelpful indeed.
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owen scrimshaw
(@owen40uk) reported
from
Beeston, England
@virginmedia @Moz10Paul Why is it that your customers have to tell you it’s not bloody working before you decide to admit an issue not impressed or happy
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matt downing
(@mattdowning5) reported
from
Selston, England
@virginmedia How about just giving your customers reliably service for the extortionate prices. We can look after our kids as parents. You do your job as service providers. I don't want my kids in borstal
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Stuart Clarke
(@Clarkey198) reported
from
Hilton, England
@virginmedia the level of customer service is appalling been with you only 1 day and wished I had stayed with O2
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Mary Oliver
(@Mary_C_Oliver) reported
from
Beeston, England
@virginmedia Also, the number is not working
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Neil else
(@Neilelse1974) reported
from
Chellaston, England
@virginmedia I need to book an engineer visit, meant to work from home but can’t due to your broadband. Have tried everything advised but nothing .. 1.35mb download please help !
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John Byrne 🏴
(@derbytrim) reported
from
Belper, England
@virginmedia poor customer service i can't cancel my contract online and cant get through on the phone after 30 minutes waiting , ironic for a media company.
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Andy Picken
(@andyvic7) reported
from
Walton upon Trent, England
@drummerwhitey @virginmedia Not sure if you’ve done this Steve but when I had issues and no joy I slated them on here every 10 minutes, they finally pulled me into a private chat room and I got things sorted
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Jonathan Ibbotson
(@jeibbotson) reported
from
Castle Donington, England
@virginmedia please sort out your appalling broadband service in the derby area. More time down than up @Ofcom you ought to mandate refunds
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Laura Plumbley
(@LauraPlumbley) reported
from
Kimberley, England
@virginmedia my order has been parked since the 14th the customer service team are supposed to be getting in contact? Have tried calling with no answer and then the call was just cut off. I really need to get this sorted
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Joanna Hayes
(@SmileyJMH) reported
from
Loughborough, England
@virginmedia I have WiFi at the moment. . . The problem is intermittent, it doesn't seem to coincide with times of high demand necessarily. It's incredibly frustrating, especially when working remotely from home and losing signal cuts everything off.
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Rikki Walker
(@rikkiwalker) reported
from
Annesley, England
Let down by both @TravelodgeUK and @virginmedia in one weekend. I must be a lucky guy :/
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kate kells
(@katephus) reported
from
Ilkeston, England
@virginmedia our router has stopped working leaving us without broadband or the telephone and we have been unable to get through to anyone who can help. You just hang up. Fuming!!!! Get in contact ASAP
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Jade Lewis
(@JadeLewis92) reported
from
Felley, England
@virginmedia I need to cancel my services but I can't get through on the phone or on the website. How am I supposed to cancel?!
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Patricio R. Sanchez
(@psanchezc) reported
from
Beeston, England
@virginmedia internet not working! All lights and signal showing as normal but all devices not having internet access! NG9 2QZ
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lee Russell
(@LeeRussell40) reported
@virginmedia I've checked your service checker and it means nothing.....why DO I HAVE NO TV???? AGAIN????
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Woods
(@SAIWoods) reported
@virginmedia Hi, it is specific to my address. The engineer started pulling cables out and all sorts. Now nothing works. I need someone to come and fix it ASAP but I can’t get though on the phone
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Venu
(@VenuNarukulla) reported
@virginmedia Moving house. Your chat bot never transfers to real person to talk. I called to your CC by choosing option to upgrade service, that connected to real person within a minute, but when that call transferred to moving house dept, I kept waiting for hours. Can't just log a request
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Nadia 🤦🏻♀️
(@nadiacruikshank) reported
@virginmedia I’ve filled out a form on your website! All I got was an acknowledgment email. You’re trying to scam me into buying more equipment right now via DM’s. I pay €100-€115 monthly. You’re not providing the service in our contract
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Emma McNicholas
(@emzy1980) reported
@virginmedia Oh yes!! And to have the phone put down on me 3 times. And to be told we got cut off. Well if that's the case it would be courtesy to ring the customer back. Paying for a service I don't have and can't even get it fixed after being a customer for best part of 20 years 😡😡😡
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rofldeath
(@lol_death) reported
@richardbranson virgin media customer support is non existent, my broadband speed is nowhere near what was advertised and that i pay for. Have been a loyal customer for over 5 years but im fed up
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(R)apid (R)esponse 🇯🇲🇦🇬🇲🇸🇮🇳
(@RRicardoMSF) reported
@Kitakartel Who are these neighbours of your can they pattern down in Hackney? I’ve had enough of virgin media
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teeLTD
(@Tluong_) reported
@virginmedia I’ve tried contacting several times regarding my contract and with the price increase and rubbish signal I amthinking about ending my contract as it is coming to an end! Please get back to me!
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B67 dazza
(@b67dazza) reported
@virginmedia Did not expect a reply once I pointed out that you bend over backwards for new customers buy do your best to shaft loyal ones , and shafting is the only effort you put into your customer service towards me
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rofldeath
(@lol_death) reported
@ofcom when i called @virginmedia to raise issue of slow internet speed customer support was unhelpful saying it looked fine to them even though on same day video call kept dropping. I asked to speak to a manager but was advised there were none available, raised complaint