Virgin Media outages and service status in Derby, England

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Ilkeston, Derby, Burton upon Trent, and Loughborough.

City	Problem Type	Report Time
Ilkeston	Total Blackout	4 days ago
Ilkeston	Internet	5 days ago
Derby	Internet	8 days ago
Burton upon Trent	Wi-fi	9 days ago
Loughborough	TV	9 days ago
Loughborough	Internet	10 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 8 minutes ago from Eastwood, England

  @virginmedia The loss of service registration doesn't even work!

• 
  Bhavna 🙋🏽‍♀️ (@MissBeBop) reported 17 minutes ago from Eastwood, England

  When @virginmedia wifi is working it’s bloody amazing, when you need to raise an issue with them it’s the most frustrating experience ever. Today I have had 2 people hang up mid call, 3 bots, 2 people on chat and still in the same place. No ******* wifi!!!!

• 
  Stephen (@StephenKFrost1) reported 17 minutes ago from Eastwood, England

  @virginmedia work done on our internet network has left us with weak security at the same time this was happening I had a new update on my Apple iPhone. Not ver happy with situation.

• 
  Amit Vaidya- #Author (Forever Roaming the World)🌏 (@av9901) reported 19 minutes ago from Loughborough, England

  Productivity nearly at zero today because @virginmedia been off for nearly 24 hours 🙃 came on for 1 hour and now no service again! ...not I rely on the internet for work or anything 🤔 🙄🤬

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 22 minutes ago from Eastwood, England

  @virginmedia What would be really good is if you send out a message to your customers telling them there is an issue rather than leaving it to them to find out that they cannot use your services.

• 
  tia carter🥑 (@_teecarts) reported 27 minutes ago from Eastwood, England

  virgin media is down in my area so looks like i can’t work👏🏼

• 
  li.iam🏳️‍🌈👬♥️ (@Liammanning2u) reported 33 minutes ago from Swadlincote, England

  @virginmedia can someone help me

• 
  Rebecca Ward (@HistoricCatLady) reported 33 minutes ago from Mackworth, England

  @virginmedia what’s going on? I can’t even get onto your website for the service tracker using my phone data! I could really use an update here so that I can actually work!

• 
  Ken Godber (@GodberKen) reported 36 minutes ago from Annesley, England

  @virginmedia You couldn't make this incompetence up - had another call, chasing 2 mths costs for a phone not used in over 2 yrs, unable to cancel via website or previous Twitter conversation, and then cuts me off. It's a mthly sim only, if I don't use it don't charge me - simples.

• 
  Gerry White SEO geek (@dergal) reported 36 minutes ago from Ashby-de-la-Zouch, England

  @virginmedia helping out my 74 year old mother, when she resigned with you at Christmas, you also promised to send out a new V6 box, it never arrived, I chased this up and then you sent an older TiVo box. I spoke to the guy and he told me they're the same !?

• 
  li.iam🏳️‍🌈👬♥️ (@Liammanning2u) reported 40 minutes ago from Swadlincote, England

  @virginmedia @taylur41 Does @LutzSchueler know how bad your customer service is

• 
  Neil Johnson (@neilmjohnson72) reported 47 minutes ago from Ashby-de-la-Zouch, England

  @virginmedia You need to sort your customer service out, it is absolutely disgraceful. Your technical team are ignorant and hang calls up without situation. You are getting dumped!

• 
  brian alvin (@justrunningnow) reported 48 minutes ago from Sandiacre, England

  @the____ghost @virginmedia Its broken

• 
  Andy Picken (@andyvic7) reported 49 minutes ago from Walton upon Trent, England

  @drummerwhitey @virginmedia Not sure if you’ve done this Steve but when I had issues and no joy I slated them on here every 10 minutes, they finally pulled me into a private chat room and I got things sorted

• 
  Tony P (@WorTony) reported 52 minutes ago from Selston, England

  Hey @virginmedia I’m really loving the customer service - called 2 weeks ago to report a broken remote - I was told a new one would be on the way. I’m still waiting. I called yesterday and was told the email address I was giving and have had registered for 15-20 years was wrong

• 
  richard taylor (@richardtaylor37) reported 52 minutes ago from Stapleford, England

  @virginmedia Hi, we are having issues connecting to the wifi throughout the house. The room the hub is in is good but the rest of the house is very poor, we have our children complaining that their games consoles won’t connect or buffering and glitching and it’s costing us a fortune.

• 
  National Forest E-Bike Holidays (@Ebike_holidays) reported 53 minutes ago from Ashby-de-la-Zouch, England

  @virginmedia It’s even more stressful as we can’t tell her when you will resolve the problem. Extremely poor service.

• 
  whatsitallabout!! (@horseracingmama) reported 57 minutes ago from Burton upon Trent, England

  @virginmedia can’t wait till they read the feedback on the email survey they asked me to do they scored a massive 0 from me and no I would not recommend them and will never go back to them either!!

• 
  Danny Austin (@PlasticDannyA) reported 59 minutes ago from Beeston, England

  @bagwaa @virginmedia Yours down? They were upgrading my street the other day and it was down for a couple of hours

• 
  Lord William Niven (@bigbrawbill) reported 60 minutes ago from Ilkeston, England

  So @virginmedia has been going off with technical faults from yesterday, My @EE is also been going off signal wise from yesterday is anyone else not think this is eerie and so so weird that both going down at the same time. Come on conspiracy theories welcome.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Peter mcclurg (@peter_mcclurg) reported 7 minutes ago

  @virginmedia Can you sort the Intermittent connections in ML5 North Lanarkshire of Scotland area please. Utter garbage customer service. Two hours and still no call answered. 28 years a customer and definitely no more when renewal is due.

• 
  rab1977 (@RabArmstrong77) reported 11 minutes ago

  @virginmedia Just moved home. No broadband or tv. Service supposed to be connected yesterday. Been on hold for over 2hrs last night with no answer and now today 46mins and counting

• 
  SFB-Mod (@cycleprawn) reported 12 minutes ago

  @obbsie @virginmedia They are absolutely ****. Wouldn’t use them if they were free. They are dishonest and I wouldn’t trust them to run me a bath without cocking it up.

• 
  June Tobin (@junie1954) reported 18 minutes ago

  @virginmedia our virgin media account has been locked for over three weeks. We are unable to log in ! We have spent long time on four phone calls. We have been promised calls back and resolution within 3-5working days. We are still waiting. We have been customers for 26 years

• 
  Limited (@Itslimiiited) reported 19 minutes ago

  @JordanPsych_ @virginmedia im on a constant 30 ping on uk host **** is cooked, maybe they respond

• 
  Amber Carter ⎊ (@ambo1992) reported 21 minutes ago

  @virginmedia been trying to get through on live chat all day, it now appears to be completely broken. WhatsApp option doesn’t work either. Please can anyone help? Impossible to get through by any means

• 
  Mark (@kram2510) reported 23 minutes ago

  @virginmedia I have been on the phone in a queue for 3 hrs for it to be cancelled .. total of 4 hrs now! Sent out a new hub without activating it.. been without WiFi for days now .. how can we run a business … message before I cancel the package

• 
  0x00000 (@cryptocyphereth) reported 26 minutes ago

  @tvrski @virginmedia Yeah. After disconnecting with their human support, I switched to another browser. This time, their web deal page worked, but the price was 50p higher per month than the one i initially seen. Still, it was significantly better than the offer the human agent gave me, so I just went ahead with the renewal.

• 
  John Cameron (@bhoyjohn1888) reported 27 minutes ago

  For **** sake Virgin Media. Answer the goddam phone. 40mins and counting. Awful customer service. Crap

• 
  Steve Furniss (@SteveFurni7742) reported 27 minutes ago

  @virginmedia Having spent 90 minutes awaiting a call at 8am without any response this morning & viewing your very poor chat bot service, i have to say your customer service is now the poorest ever from an existing customer of over 30 years. I will try again on sunday to resolve my issue