Virgin Media

Virgin Media Outage Report in Derby, England

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The latest reports from users having issues in Derby come from postal codes DE23 and DE22.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Derby, England 02/22/2026 23:50

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Ilkeston, Derby, Nottingham, Burton upon Trent, Loughborough, Swadlincote and Selston.

Loading map, please wait...
City Problem Type Report Time
United KingdomIlkeston Internet
United KingdomDerby Wi-fi
United KingdomIlkeston Internet
United KingdomDerby Internet
United KingdomNottingham Internet
United KingdomNottingham Wi-fi

Community Discussion

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Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

  • Jdd535 John D (@Jdd535) reported from Stapleford, England

    Virgin media must b the worst 4 customer service.. change ur engineer appointment without even discussing it!!! #virginmedia #theworstcustomerservice

  • WorTony Tony P (@WorTony) reported from Selston, England

    Hey @virginmedia I’m really loving the customer service - called 2 weeks ago to report a broken remote - I was told a new one would be on the way. I’m still waiting. I called yesterday and was told the email address I was giving and have had registered for 15-20 years was wrong

  • Liammanning2u li.iam🏳️‍🌈👬♥️ (@Liammanning2u) reported from Swadlincote, England

    @virginmedia @taylur41 Does @LutzSchueler know how bad your customer service is

  • katej1984 Kate J (@katej1984) reported from Sandiacre, England

    @virginmedia any chance you could hire call centre staff that don’t hang up the phone after 3 seconds in an attempt to bring their AHT down?

  • Jdd535 John D (@Jdd535) reported from Stapleford, England

    Virgin gone down again... Great wen it works... but wen it goes its bad.. n wots worse is their customer service.. or rather lack of it!! Far worse than SKY.. but swap 2 moz.. terrible!!! #sky #virginmedia

  • kokiekola Koa (@kokiekola) reported from Awsworth, England

    @virginmedia Please help. :( He was sent the order information and the contract but nothing else. I contacted Yodel and they didn’t have anything to be sent to our house from you. We have no information.

  • BigGasson44 Big Gas (@BigGasson44) reported from Awsworth, England

    @virginmedia Well it doesn't work and my 8 kids are off school and can't even use their phones let alone their xboxs

  • katephus kate kells (@katephus) reported from Ilkeston, England

    @virginmedia @02Priority_pjs with the current major issue with your apps are you going to deliver priority booking like you’ve promised? #keeppromises

  • stagladanddad Russell Morrell (@stagladanddad) reported from Annesley, England

    Hey @virginmedia my landline has stopped working again This is the second time I've had this problem now You'd have thought with you putting the prices up your service would be better?

  • roberto85 Rob Parker (@roberto85) reported from Beeston, England

    @virginmedia it took my nearly 3 hours to cancel my contract after 7 years with you. Your customer service representative made up a fake outstanding bill from 2016 as an excuse not to help me. All sorted now but never going to be a #virginmediacustomer again.

  • Ebike_holidays National Forest E-Bike Holidays (@Ebike_holidays) reported from Ashby-de-la-Zouch, England

    @virginmedia Everyone is very apologetic but that doesn’t help give a vulnerable old lady the peace of mind that her son is available at the other end of the phone, should something happen.

  • Ebike_holidays National Forest E-Bike Holidays (@Ebike_holidays) reported from Ashby-de-la-Zouch, England

    @virginmedia It’s even more stressful as we can’t tell her when you will resolve the problem. Extremely poor service.

  • IPSiara Ian Siara (@IPSiara) reported from Beeston, England

    @virginmedia can you explain how your customer services line was working up until the point I told you I wanted to leave, and since then you've cut me off 3 times in a row?

  • Andyoram25 Andy Oram (@Andyoram25) reported from Ashby-de-la-Zouch, England

    Trying to watch #LIVWOL but pic quality on ITV4 is awful. Tried ITV X app & not any better. The Virgin Media ITV X app isn't working. This is poor but not unexpected from ITV who just cannot do digital stuff.

  • iamj_armstrong James Armstrong (@iamj_armstrong) reported from Beeston, England

    @virginmedia the internet you installed yesterday has stopped working and you can’t get anyone out until Tuesday? If I want to escalate the issue then it will take 3-5 working days? Can anyone help me?

  • sarjeantm01 Michael Sarjeant (@sarjeantm01) reported from Burton upon Trent, England

    When you have a smart house and your @virginmedia #Wifi goes down so nothing is working 😳 now the kids are moaning at no tablets, @PlayStation or @xboxuk there is only so many times I can reboot the hub...... #internetdown

  • Liammanning2u li.iam🏳️‍🌈👬♥️ (@Liammanning2u) reported from Swadlincote, England

    @virginmedia can someone help me

  • Ebike_holidays National Forest E-Bike Holidays (@Ebike_holidays) reported from Ashby-de-la-Zouch, England

    @virginmedia We followed instructions to switch phones to fibre optic. Can dial out but can’t get calls. It’s really upset my mother in law as she is vulnerable and we are her emergency support. Our mobile signal is very poor at home, so she is frightened she can’t contact us.

  • iamj_armstrong James Armstrong (@iamj_armstrong) reported from Beeston, England

    @virginmedia There isn’t an outage. I have been told it may be a line fault but the hub was fine yesterday afternoon

  • iamj_armstrong James Armstrong (@iamj_armstrong) reported from Beeston, England

    @virginmedia are there any outages in the NG9 area or has my broadband broken for the second time this month?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • KeyserSozeKS Keyser Soze (@KeyserSozeKS) reported

    @virginmedia @Norbo72 ZR, escalate this immediately please! This is no help whatsoever. What you’re suggesting might be helpful to someone in good health, and with data or WiFi, but not this time, please help this man and his family, please!🙏

  • MurphyOfMercia Murphy (@MurphyOfMercia) reported

    @virginmedia Bad. Consistent intermittent disconnections. Extraordinarily frustrating.

  • Craig08613190 craig (@Craig08613190) reported

    @virginmedia He says we are ready for install. The people on the phone do not LISTEN. Date 19th Jan is just shy of ten weeks from moving in! Please please please train your people on the phones. Seriously they are poor. Guy in van 👍

  • mezmeric101 Dan Meyrick (@mezmeric101) reported

    @YodelOnline could you be any more incompetent? One week later, two iPhone orders and nothing delivered. @VirginMedia - why are you bothering with this utter shower? Should we just cancel and go elsewhere?

  • redzieredz A Red Hen (@redzieredz) reported

    @virginmedia As you are in breach of the contract…with good advice from #ofcom I have a right to then cancel that contract. I will be looking at a small claims case for services not delivered all whilst being paid for. No TV broadband speeds crap and no discount for long est customer

  • Craig08613190 craig (@Craig08613190) reported

    @virginmedia @virginmedia me thinks you are struggling for a positive response. Clear and obvious that this is very poor service. I would struggle to put a positive spin on this. Maybe some glitter to give it some glam??

  • brfcraver72 andrew (@brfcraver72) reported

    @virginmedia hello recently sorted problem only now received text stating services ending soon

  • BoultKeith Keith The Dogfather.. (@BoultKeith) reported

    @virginmedia Sorry, I don't know what the CW page is, I am just a consumer, who hates my movies, or films stopping because my signal keeps cutting out, even if it is just for minutes, and just wish, I could speak to a real person, who preferably can also speak English.

  • alexandrathommo Alexandra Sedgemore (@alexandrathommo) reported

    @virginmedia No one of the 5 call handlers (one that didn’t cut us off) explained there was another local issue (was the previous one fixed??) that needed addressing. But this intermittent service is almost normal. I can’t fathom why your site can’t communicate this & your service is so poor?

  • M_Junaid_Afzal Junaid (@M_Junaid_Afzal) reported

    @virginmedia I'm a broadband only customer but a few months ago virgin media decided to add some sort of tv streaming to my subscribed services. I contacted customer service and was told that it must've been some mistake so I should ignore it and so did I.