Virgin Media service status in Derby, England

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Ilkeston, Derby, Loughborough, and Burton upon Trent.

City	Problem Type	Report Time
Ilkeston	Internet	6 hours ago
Derby	Internet	9 hours ago
Loughborough	Wi-fi	23 hours ago
Ilkeston	Internet	6 days ago
Derby	Internet	7 days ago
Ilkeston	Wi-fi	8 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

• 
  Jon (@jonrileynffc) reported 3 minutes ago from Selston, England

  @virginmedia No faults. Other channels fine. Just sky sports quality is terrible

• 
  Richard Williams (@rlswilliams) reported 6 minutes ago from Eastwood, England

  Hmm ask for a @virginmedia customer support line mannager and then get cut off. Twice. 🤔

• 
  Mark - my words 😂😂 (@MJB_thats_all) reported 7 minutes ago from Loughborough, England

  @jhandford11 @virginmedia Yep, had the same issues bud. Useless. Hence I left them.

• 
  Jason Fowler (@JaceFowler) reported 13 minutes ago from Annesley, England

  @virginmedia absolute joke, on hold for 1 hour and 8 mins to tell u that I wanna leave for shit service

• 
  Tom Prince (@rokagainstass) reported 13 minutes ago from Castle Donington, England

  @virginmedia Had your broadband for over a month now . Two days out of which it has been down for hours (like today) and speed inconsistent

• 
  Neil else (@Neilelse1974) reported 17 minutes ago from Chellaston, England

  @virginmedia That does not answer the question I spoke to your representative, ‘what is the best price for loyalty you can offer me for the bigger bundle ‘ can you please help me on this. Thanks

• 
  Zoë Young 💁🏼‍♀️ (@ZoeYoungUK) reported 18 minutes ago from Loughborough, England

  @virginmedia I’ve got through but still no one can answer my question. It’s getting rather silly now. I can’t understand why no one has knowledge of new areas you are now covering - I just want to join as a new customer!

• 
  austen blakemore (@austenblakemore) reported 19 minutes ago from Stapleford, England

  Nothing and I mean nothing but problems with @virginmedia ever since your agent TRIED to help, got cut off and never called back my @TPLINKUK Powerline adapter doesn’t work. THE worst experience calling up your customer service I’m so angry 😡

• 
  Dave Maran (@DaveMaran) reported 21 minutes ago from Brinsley, England

  @virginmedia intermittent internet connection and speed for the past 3 days. Support just tell you to restart or reset hub then hang up! This is getting ridiculous. 70mb at moment when it works, even thought I should get 350+.

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 30 minutes ago from Eastwood, England

  @virginmedia I don't want content, I don't have your TV or your phone just broadband. So to increase this cost like this means that next time it comes to review my connectivity I will simply leave your service and move to a more competitive service that doesn't sneakily raise prices mid term.

• 
  Tim Moore (@timmo1963) reported 30 minutes ago from Ashby-de-la-Zouch, England

  @MickHarkin8 @virginmedia Not true, £99 for my colleague at work, been a customer for over 10 years.

• 
  TheRealCraig (@AnIndividualist) reported 35 minutes ago from Annesley, England

  Hey @virginmedia been on hold for over 20 minutes. Is there any other way I can cancel my package. Thanx

• 
  Mark Simms (@marksimms3) reported 38 minutes ago from Selston, England

  @bandq_help big shout out to Robert Reilly in your customer services Centre .. helpful, friendly, efficient. has done exactly what he said he would to resolve my issue and then called me to confirm! Credit to you @BandQ @bandq_help @virginmedia should hire Robert .. he’s good ..

• 
  Tim Moore (@timmo1963) reported 41 minutes ago from Ashby-de-la-Zouch, England

  Hi @virginmedia just tried to take up the £99 ultimate oomph bundle only to be quoted £140!! Can’t log in when I try to purchase online help needed please 🤔

• 
  Tim Moore (@timmo1963) reported 41 minutes ago from Ashby-de-la-Zouch, England

  @virginmedia Hi, thanks for the reply. I am an existing customer and I spoke to Glen on 150 earlier today. Still struggling to log on but just need my Virgin area code now and can’t find it.

• 
  Richard Williams (@rlswilliams) reported 42 minutes ago from Eastwood, England

  .@virginmedia call wait time for sales is 0.9 seconds. Transferred to 'Customer Support', and have been waiting for 34 minutes so far. #priorities 🤔

• 
  Jon (@jonrileynffc) reported 44 minutes ago from Selston, England

  @virginmedia the picture quality on my sky sports is awful. Can barely make out who the players are 😕

• 
  Tom Prince (@rokagainstass) reported 47 minutes ago from Castle Donington, England

  @virginmedia GREAT SO THE RESOLUTION TIME HAS CHANGED TO 15:55 from 11:55 . #rubbishservice #givemebackbt #dialup #virgin

• 
  austen blakemore (@austenblakemore) reported 48 minutes ago from Stapleford, England

  I’m absolutely ******* fuming with this service @virginmedia it is beyond a joke I’m talking to people that are literally using a script and a dictionary

• 
  gary 'uk' bond (@bond_gary) reported 52 minutes ago from Hilton, England

  @RockandRollSue @virginmedia I got rid my contract with virgin due to a bad reception, it took three months... each time I contacted them to cancel( when I could get through) they said it was all sorted, but they hadn’t done a thing, in the end I agreed to going pay as you go and just never used it again.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  sallymunden (@sallymunden1) reported 6 minutes ago

  @virginmedia that's fine but I'm wanting to know why engineers havent bothered turning up for 3 appointments - Fri 7th, Sat 8th and Mon 10th October - there was no problems with your systems then???? so in that respect my broadband services are affected in that Virgin havent supplied a 1/2

• 
  A Liverpool Mum (@FabLivMums) reported 8 minutes ago

  @virginmedia I would like to get official cancellation from virgin received the compensation promised received and return of the equipment and end of email threatening about non payment (for a service I no longer have

• 
  Andy Golds (@andyg81) reported 9 minutes ago

  @virginmedia @letsdigit Service status is not working so why keep telling people to check it just tell us the service is faulty

• 
  George Oosthuizen (@GeorgeOosthuiz6) reported 11 minutes ago

  @virginmedia guys messaged 3 times now and no response, I have no Internet and have no idea if the fault is with my router or if Internet is down in my area, customer services said they can't help me as their systems are down and I can't work without the wifi

• 
  Sandip Barman (@barmansandip) reported 16 minutes ago

  No broadband for over two hours in HD3 4EF and no way to check service status, when will services be restored @virginmedia

• 
  Nicky Headley (@scousenicky78) reported 17 minutes ago

  @virginmedia are there issues in the LE5 2 area? Our TiVo box keeps restarting on its own - 5 times in the space of 90mins this morning 🙄. Tried doing the online test and it just keeps saying “can’t run a test right now”.

• 
  Lolly (@Lolly_ThePop) reported 20 minutes ago

  @virginmedia Hi! Are you able to confirm to me that there are works going on affecting the broadband in DL1 4 please? The wifi at the mo is shockingly bad/practically non existent. I can’t get to talk to anyone on the phone…as usual 😖 Thank you.

• 
  Caroline stevens (@cazwest1982) reported 20 minutes ago

  @BoboJess_ @virginmedia My mom and dad are having three same issue with there's this is definitely to do with virgin on their end

• 
  mr mallon (@mrmallon) reported 23 minutes ago

  @virginmedia And I already told you that the service line said there were no problems.

• 
  Andy Golds (@andyg81) reported 24 minutes ago

  @BoboJess_ @virginmedia Same here and when you call uo they send a text to a link that does work rubbish service