Virgin Media outages and service status in Derby, England

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Derby, Loughborough, Ilkeston, and Burton upon Trent.

City	Problem Type	Report Time
Derby	Internet	3 days ago
Loughborough	TV	5 days ago
Ilkeston	Internet	6 days ago
Ilkeston	Internet	12 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

• 
  DJ Dan-E-D (@DannyD678) reported 4 minutes ago from Felley, England

  @virginmedia Still no return bag 3 weeks after you said you were sending it. Can’t speak to you because I’m not a customer. Sort it out please ASAP.

• 
  National Forest E-Bike Holidays (@Ebike_holidays) reported 12 minutes ago from Ashby-de-la-Zouch, England

  @virginmedia Everyone is very apologetic but that doesn’t help give a vulnerable old lady the peace of mind that her son is available at the other end of the phone, should something happen.

• 
  Jayne Moore (@moore2_jayne) reported 13 minutes ago from Annesley, England

  @virginmedia @Ofcom how is it acceptable to have no service staff picking up a call after 90 minutes and to leave a vulnerable older person with no telephone?

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 18 minutes ago from Eastwood, England

  @virginmedia Yes I have contacted Virginmedia a couple of times. It looks like there is a problem in Nottingham NG16 area again. This is a common issue. Disconnections and lack of a quality service.

• 
  Nikki Pearman 💙 (@NikkiPearman) reported 19 minutes ago from Loughborough, England

  @virginmedia I have an issue with my wifi signal being weak upstairs - until last 2 mths it was perfectly fine. However it’s impossible to speak with anyone - I don’t want the automated system or a broadband check as service is fine it’s just range. Unhappy customer

• 
  Stuart Windle (@stuwin1) reported 25 minutes ago from Stenson Fields, England

  @virginmedia When I phoned the contact centre they said they knew there was an issue and it would be sorted in 24hrs. A quick google shows this isnt just me its a common trend

• 
  Kizzy 🦇 Puckmigo23 (@Kizztronice) reported 26 minutes ago from Awsworth, England

  @virginmedia I have used this service for the past hour to then be told the matter can not be fixed via the text service. So that was very unhelpful indeed.

• 
  James Armstrong (@iamj_armstrong) reported 26 minutes ago from Beeston, England

  @virginmedia are there any outages in the NG9 area or has my broadband broken for the second time this month?

• 
  gerisays (@activist84) reported 27 minutes ago from Beeston, England

  When you’re on the phone to @virginmedia to sort a broadband issue get placed on “hold” while the customer advisor “speaks to a colleague” to be informed the offices are now closed! Absolutely appalling customer service!!! And still haven’t sorted the issue 🙄🙄🙄🙄

• 
  John Puxty (@JohnPuxty) reported 28 minutes ago from Ilkeston, England

  @JPBOLDY @virginmedia I am also getting this problem

• 
  Rebecca Ward (@HistoricCatLady) reported 28 minutes ago from Mackworth, England

  @virginmedia what’s going on? I can’t even get onto your website for the service tracker using my phone data! I could really use an update here so that I can actually work!

• 
  Michael Sarjeant (@sarjeantm01) reported 28 minutes ago from Burton upon Trent, England

  @virginmedia We have an engineer booked for Monday but I don't believe this is really acceptable with the amount of money we pay each month we should be able to expect a service which works, I understand there will be issues but over 3 hours later nothing?

• 
  kate kells (@katephus) reported 29 minutes ago from Ilkeston, England

  @virginmedia our router has stopped working leaving us without broadband or the telephone and we have been unable to get through to anyone who can help. You just hang up. Fuming!!!! Get in contact ASAP

• 
  JayBhojani (@MrBhojani) reported 31 minutes ago from Loughborough, England

  @virginmedia £160 a month for you to be shit.

• 
  Sinead Bacon👩🏼‍⚕️ (@prinnysinead) reported 31 minutes ago from Kegworth, England

  @virginmedia need to sort their shit out, we’ve had shitty on off WiFi for months now 🙄🙄

• 
  James Armstrong (@iamj_armstrong) reported 33 minutes ago from Beeston, England

  @virginmedia There isn’t an outage. I have been told it may be a line fault but the hub was fine yesterday afternoon

• 
  Charlie Bethel (@charlie_bethel) reported 55 minutes ago from Beeston, England

  @virginmedia Hi. Nobody has phoned or sent a text to my parents and there phone internet and tv is still not working. They have to keep topping up there mobile credit and nobody answers there calls

• 
  Dane (@Forest_Dane) reported 58 minutes ago from Beeston, England

  @marc1box @leonagraham @virginmedia Those lights say it's the Internet. I'm lucky here, been with Virgin since it was diamond cable and NTL and only 128kb/s. Probably only had a few days down in all that time and one of this was a failed router. Not cheap though

• 
  Lee Smith (@lee0510) reported 59 minutes ago from Ilkeston, England

  @virginmedia please tell me how to speak to someone in your organisation! I can’t get through on line as it doesn’t recognise me even though you bill me and your phone system won’t allow me to speak to anyone. Customer service is diabolical.

• 
  Ian Siara (@IPSiara) reported 60 minutes ago from Beeston, England

  @virginmedia can you explain how your customer services line was working up until the point I told you I wanted to leave, and since then you've cut me off 3 times in a row?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  john downey (@johndowney74) reported 7 minutes ago

  @virginmedia is there an issue with broadband in Leixlip area today? Seems to be poor connectivity

• 
  Rapidlygreying (@rapidlygreying) reported 10 minutes ago

  @virginmedia @D4N7O Not working in swansea

• 
  Iestyn T Davies (@iestyntdavies) reported 12 minutes ago

  @virginmedia - you customer service app is faulty, my TV Box is faulty how can I leave and end this poor service? Can @skytv or @EE help Me leave and get a better service?

• 
  Eric Byrne (@EricByrne35) reported 12 minutes ago

  @virginmedia nearly four hours without now, come on like, it wouldn't be as bad if your TV package didn't run off the wifi too

• 
  The Phantom (@Th33illuminati) reported 12 minutes ago

  Then Virgin Media turns ya internet of 3 weeks in when you’ve paid every month for a month but their inadequate foreign staff STILL can’t get the direct debit date correct YOU ******* AIR BALLOON FLYER ***** **** FIX UP YH

• 
  🎀 (@guineapigharua) reported 14 minutes ago

  is virgin media wifi down for anyone else rn ughhhh

• 
  Heathcliff (@heathcliffom) reported 17 minutes ago

  @dkitwood virginmedia customer service is the worst . I ditched them a couple of years ago but they really made if difficult

• 
  Andy (@GetItQuietly) reported 19 minutes ago

  @TempletonPeckJr @thetimes Oh, I remember that. Took up a free offer with the Times. The hoops I had to jump through to cancel it. Second only to Virgin Media.

• 
  Charles Forsyth (@charles_forsyth) reported 24 minutes ago

  @biggle1908 @SBarrettBar @zeninternet I have both Zen and Virgin Media (two fibres). Zen is symmetric but VM is not (here), despite Zen being half the price. Symmetry (or not) depends on the underlying infrastructure supplier. VM has been great over many years, fairly usual tech support; Zen has been excellent and the tech support is very techy. ("Symmetric" here means upload and download rate is the same; often upload is much slower.)

• 
  (tez7n2) (@MickeyDN7) reported 26 minutes ago

  @SkySports @virginmedia your red button sports stream is ******* **** ...and you wonder why people are using IPTV !!!! Robbing bastards taking money off customers and giving a **** service back