Virgin Media Outage Report in Derby, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Derby come from postal codes DE24, DE23 and DE22.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Derby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (60%)
-
Wi-fi (16%)
-
Total Blackout (12%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Derby, England
The most recent Virgin Media outage reports came from the following cities: Derby, Ilkeston, Burton upon Trent, Nottingham, Swadlincote and Loughborough.
| City | Problem Type | Report Time |
|---|---|---|
 Derby |
||
| Ilkeston |
Wi-fi | |
| Derby |
Total Blackout | |
| Burton upon Trent |
Wi-fi | |
| Burton upon Trent |
Internet | |
| Nottingham |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derby, England
Latest outage, problems and issue reports in Derby and nearby locations:
-
Fazal Rehman
(@breadf2man) reported
from
Loughborough, England
@virginmedia A lady told me two weeks ago it would be sorted end of the week. I rang again a lady said she would contact manager and ring me back that day. Never happened, I will can take complaint to next level and then the independent complaints ombudsmen. Virgin complaints procedure poor
-
DJ Knight 🇬🇧
(@iRacing74) reported
from
Sandiacre, England
With public service cuts, why do we year upon year pay more Council Tax for less service? Virgin Media put their prices, but do not reduce my service - If they did I'd cancel the service. We are legally obliged to pay more for less - go figure 🤷
-
𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@AnnavsAnna1 @virginmedia The routers are terrible and not fit for purpose.
-
Derbydog
(@derbydog1976) reported
from
Stenson Fields, England
@virginmedia @virginhelp is there a problem with the internet as mine has just dropped off
-
richard taylor
(@richardtaylor37) reported
from
Stapleford, England
@virginmedia Hi, we are having issues connecting to the wifi throughout the house. The room the hub is in is good but the rest of the house is very poor, we have our children complaining that their games consoles won’t connect or buffering and glitching and it’s costing us a fortune.
-
Dane
(@Forest_Dane) reported
from
Beeston, England
@marc1box @leonagraham @virginmedia Those lights say it's the Internet. I'm lucky here, been with Virgin since it was diamond cable and NTL and only 128kb/s. Probably only had a few days down in all that time and one of this was a failed router. Not cheap though
-
Gerry White SEO geek
(@dergal) reported
from
Ashby-de-la-Zouch, England
@virginmedia I tried - I assume it doesn't work on a mobile!?
-
whatsitallabout!!
(@horseracingmama) reported
from
Burton upon Trent, England
@virginmedia can’t wait till they read the feedback on the email survey they asked me to do they scored a massive 0 from me and no I would not recommend them and will never go back to them either!!
-
richard taylor
(@richardtaylor37) reported
from
Stapleford, England
@virginmedia so sick of your poor wifi. Using all my mobile data each month because your wifi is so rubbish time to change provider me thinks.
-
Fazal Rehman
(@breadf2man) reported
from
Loughborough, England
@virginmedia The other issue your engineer was in yesterday surely he would have checked these things out ? Personally i dont think he was very experienced or didnt know how to do his job properly.
-
Fazal Rehman
(@breadf2man) reported
from
Loughborough, England
@virginmedia Nothing that springs to mine, but ive never known it to constantly drop off, some of the reasons the operators are giving me are silly and I told the lady it was rubbish.. im sorry but I am fed up of ringing every day and getting nowhere. I think i will have to move broadband
-
Fazal Rehman
(@breadf2man) reported
from
Loughborough, England
Just put another complaint into Virgin Media about the fact that my original complaint from the 22/04/21 has not been dealt with and no details of when it will be if ever. I complained about having to make over 13 phone calls all lasting at least 20 minutes and 2 engineer visits
-
Luketh
(@Luketh13ttv) reported
from
Heanor and Loscoe, England
@virginmedia I've clicked the link, logged in, and apparently there's no network issue... So how do you explain the issues I've had throughout today?
-
Luketh
(@Luketh13ttv) reported
from
Heanor and Loscoe, England
Has anyone else been having issues with @virginmedia today? My Internet has been constantly cutting off #virginmediadown
-
Gerry White SEO geek
(@dergal) reported
from
Ashby-de-la-Zouch, England
@virginmedia helping out my 74 year old mother, when she resigned with you at Christmas, you also promised to send out a new V6 box, it never arrived, I chased this up and then you sent an older TiVo box. I spoke to the guy and he told me they're the same !?
-
Fazal Rehman
(@breadf2man) reported
from
Loughborough, England
@virginmedia I checked last night, it was stuck at the same place it was 3 weeks ago, that is why I raised another complaint about my complaint
-
John Puxty
(@JohnPuxty) reported
from
Ilkeston, England
@JPBOLDY @virginmedia I am also getting this problem
-
Bhavna 🙋🏽♀️
(@MissBeBop) reported
from
Eastwood, England
@virginmedia Yes and no. My internet isn’t working all the time and continuously cuts out, this is on a wired connection. I have done the self help, also done the reset when I call through. Have done the pin prick reset and changed hub settings. Still nothing. Have previously been told I need
-
Matt Clarke™️ 🎮🕹
(@TweetFlicker) reported
from
Ilkeston, England
@virginmedia I’m at work. Please call me. You’ll be able to get all my details from the complaint number I’ve given you.
-
Bhavna 🙋🏽♀️
(@MissBeBop) reported
from
Eastwood, England
When @virginmedia wifi is working it’s bloody amazing, when you need to raise an issue with them it’s the most frustrating experience ever. Today I have had 2 people hang up mid call, 3 bots, 2 people on chat and still in the same place. No ******* wifi!!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Michael Arditti
(@michaelarditti) reported
@virginmedia And the second operator who was supposed to ring me back hasn't. What sort of operation does Virgin run that can treat its customers this way?
-
Tim Gill 💙
(@TimGill12) reported
Dear @virginmedia why has my WiFi become so freakin’ crap recently!!
-
Lady Karminsky
(@LKarminsky) reported
@virginmedia is there a common issue with accessing @netflix on the app or channel? Tries to start but goes back to the menu. Any way to fix? I can’t see any info on your website. Tnx
-
Anna Swales
(@annadunham77) reported
@virginmedia seriously fed up no landline as no dial tone can’t call can’t chat on virgin absolute joke.. need technical assistance.. ASAP. Been charged £240 to leave contract early and no phone.. NEVER AGAIN
-
sue revatto
(@wafflez87) reported
@virginmedia Yes it's ridiculously frustrating especially when you could let us know when maintenance or problems occur in the area as you'll expect payment at the end of the month it's fibre superspeed shouldn't be any problems I know I sound like an entitled brat but it's a service I payfor
-
Abby
(@workidabbz) reported
@Plertoo virgin media is fast for the price, I've only really had a problem once or twice with my internet being down for literally a few minutes and I've been with them for almost 6 months now
-
Aj 🥤
(@AjPlaysX) reported
@GdnJordan @virginmedia Internets been down all day bro, even on wired its nothing near 350mbps, 3 years running terrible service
-
Gail Early
(@gailearly) reported
@virginmedia please help. My mother died in January and I have been waiting since then for a refund in order to complete her estate. I have contacted you at least 4 times about this and still the cheque has not arrived!
-
Tina Crow
(@tczola) reported
@virginmedia TV service absolutely terrible. Picture breaking up, unable to watch any sports. Can wait to leave once my contract is up.
-
Emma L Fowler
(@jivequeen_emma) reported
@virginmedia Thanks for the sympathy and apology but I need an actual resolution to this please? I'm stuck with a faulty device for the next 3 years on my contract with you unless I pay to fix it!!! Which is absurd as I didnt ask for a faulty device!!!