Virgin Media outages and service status in Derby, England

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Derby, Ilkeston, Loughborough, Burton upon Trent, and Swadlincote.

City	Problem Type	Report Time
Derby	Internet	2 days ago
Derby	Wi-fi	2 days ago
Ilkeston	Internet	3 days ago
Loughborough	E-mail	3 days ago
Derby	TV	6 days ago
Loughborough	TV	7 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

• 
  Anthony Bates (@antbates1991) reported 7 minutes ago from Burton upon Trent, England

  @virginmedia It's for Virgin Media. Everytime I ring up to try and change something no one over the phone can ever find my account and because of this no one can help me. I want to cancel my package because the offer I'm on expires next month and the services are not worth £84.

• 
  Andy Oram (@Andyoram25) reported 13 minutes ago from Ashby-de-la-Zouch, England

  Trying to watch #LIVWOL but pic quality on ITV4 is awful. Tried ITV X app & not any better. The Virgin Media ITV X app isn't working. This is poor but not unexpected from ITV who just cannot do digital stuff.

• 
  Russell Morrell (@stagladanddad) reported 15 minutes ago from Annesley, England

  Hey @virginmedia my landline has stopped working again This is the second time I've had this problem now You'd have thought with you putting the prices up your service would be better?

• 
  Fazal Rehman (@breadf2man) reported 21 minutes ago from Loughborough, England

  @virginmedia The other issue your engineer was in yesterday surely he would have checked these things out ? Personally i dont think he was very experienced or didnt know how to do his job properly.

• 
  richard taylor (@richardtaylor37) reported 21 minutes ago from Stapleford, England

  @virginmedia so sick of your poor wifi. Using all my mobile data each month because your wifi is so rubbish time to change provider me thinks.

• 
  Nikki Pearman 💙 (@NikkiPearman) reported 22 minutes ago from Loughborough, England

  @virginmedia I have an issue with my wifi signal being weak upstairs - until last 2 mths it was perfectly fine. However it’s impossible to speak with anyone - I don’t want the automated system or a broadband check as service is fine it’s just range. Unhappy customer

• 
  adrian dilks (@ilsonnut43) reported 26 minutes ago from Ilkeston, England

  @virginmedia why is my wifi so poor when I pay for the top bracket of broadband,my router is always cutting out ,really really fed up with it ?

• 
  Jonathan Ibbotson (@jeibbotson) reported 29 minutes ago from Castle Donington, England

  @virginmedia the performance of your network in the Castle Donington area (DE74) is currently appalling. Massive number of Critical T3 time-out errors. Please fix this NOW #poorservice #virginmediadown

• 
  Amara Pickerill (@amarapickerill) reported 34 minutes ago from Walton upon Trent, England

  @virginmedia please tell me how to contact your complaints department as I have an ongoing issue with your mobile department that’s been raised over the last 12 months and no one can help me! #poorcustomerservice #virginmobile #complaint #help

• 
  Jade Lewis (@JadeLewis92) reported 37 minutes ago from Felley, England

  @virginmedia I need to cancel my services but I can't get through on the phone or on the website. How am I supposed to cancel?!

• 
  Lord William Niven (@bigbrawbill) reported 38 minutes ago from Ilkeston, England

  @virginmedia I am sorry, but what a shocking customer service, hardly speaking a word of english, patronising me as if I am setting it up wrong and going over what I have already done. Can I have someone english explain what us wrong. !!!!!

• 
  tia carter🥑 (@_teecarts) reported 43 minutes ago from Eastwood, England

  virgin media is down in my area so looks like i can’t work👏🏼

• 
  brian alvin (@justrunningnow) reported 43 minutes ago from Sandiacre, England

  @the____ghost @virginmedia Its broken

• 
  Charlie Bethel (@charlie_bethel) reported 45 minutes ago from Beeston, England

  @virginmedia Very very poor customer service

• 
  Laura Plumbley (@LauraPlumbley) reported 45 minutes ago from Kimberley, England

  @virginmedia my order has been parked since the 14th the customer service team are supposed to be getting in contact? Have tried calling with no answer and then the call was just cut off. I really need to get this sorted

• 
  Bhavna 🙋🏽‍♀️ (@MissBeBop) reported 46 minutes ago from Eastwood, England

  When @virginmedia wifi is working it’s bloody amazing, when you need to raise an issue with them it’s the most frustrating experience ever. Today I have had 2 people hang up mid call, 3 bots, 2 people on chat and still in the same place. No ******* wifi!!!!

• 
  whatsitallabout!! (@horseracingmama) reported 47 minutes ago from Burton upon Trent, England

  @virginmedia can’t wait till they read the feedback on the email survey they asked me to do they scored a massive 0 from me and no I would not recommend them and will never go back to them either!!

• 
  Stephen (@StephenKFrost1) reported 53 minutes ago from Eastwood, England

  @virginmedia work done on our internet network has left us with weak security at the same time this was happening I had a new update on my Apple iPhone. Not ver happy with situation.

• 
  Jayne Moore (@moore2_jayne) reported 53 minutes ago from Annesley, England

  @virginmedia @Ofcom how is it acceptable to have no service staff picking up a call after 90 minutes and to leave a vulnerable older person with no telephone?

• 
  kate kells (@katephus) reported 58 minutes ago from Ilkeston, England

  @virginmedia @02Priority_pjs with the current major issue with your apps are you going to deliver priority booking like you’ve promised? #keeppromises

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Pete Carroll (@pcarrollmusic1) reported 3 minutes ago

  @virginmedia Absolutely despicable. My elderly parents had problems too when they first signed up to them, then they had to navigate their call centre speak from India to resolve it. They're not that good and don't care

• 
  Adrian (@adrianjustone) reported 4 minutes ago

  @TonyDabell @mark_wootten @virginmedia I agree , I’m with virgin media they are the worst company , they offer nothing to their loyal customers .

• 
  Adrienne Ayres (@adrienne_ayres) reported 4 minutes ago

  @virginmedia Dear Virgin I have no WiFi. Please help. I thought full fibre would put an end to a rubbish WiFi I also cannot make your app accept my account reference number or area reference number

• 
  David (@blueboy2710) reported 5 minutes ago

  @mark_wootten Try Virgin Media, just as bad if not worse

• 
  Reform UK - Lincoln Branch (@ReformUKLincoln) reported 5 minutes ago

  @Benleo Just look at @Trustpilot reviews. Almost impossible to cancel an @virginmedia contract. Sent all evidence to Ombudsman, got written apology and £150.

• 
  David kirk (@Selhurst1905) reported 7 minutes ago

  @virginmedia @teamwedge999 I need help @virginmedia. App not worked since joining 5 weeks ago fibre is lagging all the time yet all I keep getting told is our team is dealing with it over 5 weeks shocking customer service

• 
  Joe Alderson (@JoeAlderson1982) reported 7 minutes ago

  @B25Owl @jomickane @Benleo I've never had this and been with Virgin Media on and off for years. I have had a faulty router from them before though.

• 
  jamie (@JMRGBY_) reported 7 minutes ago

  @j0nfuzz @virginmedia Brsk knocked on the door the other month to say they now had service so we’ll likely go with them.

• 
  Carl S (@screwy73) reported 9 minutes ago

  @virginmedia I no its not a fault free service but your faults are very regular as i said 3 to 4 times a week compared to once in a blue moon on a BT line , and when i do a check nothing wrong with my line , so it must be my router which works fine till you have a fault 🙄

• 
  Barbs ⚒️🫧🩵 (@BarbaraGalqmhs) reported 11 minutes ago

  @Benleo @lindseyjacks67 Your biggest mistake was entertaining Virgin media in the first place! I would never give any money to Richard Branson..ever! Vile man!