Virgin Media outages and service status in Derby, England

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Ilkeston, Loughborough, Derby, Burton upon Trent, Swadlincote, and Ripley.

City	Problem Type	Report Time
Ilkeston	Internet	1 day ago
Ilkeston	Wi-fi	2 days ago
Ilkeston	Internet	4 days ago
Ilkeston	Internet	5 days ago
Loughborough	Internet	9 days ago
Ilkeston	Internet	9 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

• 
  Michael Sarjeant (@sarjeantm01) reported 17 seconds ago from Burton upon Trent, England

  When you have a smart house and your @virginmedia #Wifi goes down so nothing is working 😳 now the kids are moaning at no tablets, @PlayStation or @xboxuk there is only so many times I can reboot the hub...... #internetdown

• 
  Lord William Niven (@bigbrawbill) reported 34 seconds ago from Ilkeston, England

  @virginmedia I am sorry, but what a shocking customer service, hardly speaking a word of english, patronising me as if I am setting it up wrong and going over what I have already done. Can I have someone english explain what us wrong. !!!!!

• 
  Dane (@Forest_Dane) reported 14 minutes ago from Beeston, England

  @marc1box @leonagraham @virginmedia Those lights say it's the Internet. I'm lucky here, been with Virgin since it was diamond cable and NTL and only 128kb/s. Probably only had a few days down in all that time and one of this was a failed router. Not cheap though

• 
  matt downing (@mattdowning5) reported 15 minutes ago from Selston, England

  @virginmedia How about just giving your customers reliably service for the extortionate prices. We can look after our kids as parents. You do your job as service providers. I don't want my kids in borstal

• 
  Ken Godber (@GodberKen) reported 24 minutes ago from Annesley, England

  @virginmedia You couldn't make this incompetence up - had another call, chasing 2 mths costs for a phone not used in over 2 yrs, unable to cancel via website or previous Twitter conversation, and then cuts me off. It's a mthly sim only, if I don't use it don't charge me - simples.

• 
  John Puxty (@JohnPuxty) reported 24 minutes ago from Ilkeston, England

  @JPBOLDY @virginmedia I am also getting this problem

• 
  Danny Chaplin (@dannychappo) reported 27 minutes ago from Beeston, England

  @virginmedia service checker says your not in my area,but I know others who have your service and also diamond cable box right outside my house?

• 
  Rob Parker (@roberto85) reported 27 minutes ago from Beeston, England

  @virginmedia it took my nearly 3 hours to cancel my contract after 7 years with you. Your customer service representative made up a fake outstanding bill from 2016 as an excuse not to help me. All sorted now but never going to be a #virginmediacustomer again.

• 
  Amit Vaidya- #Author (Forever Roaming the World)🌏 (@av9901) reported 30 minutes ago from Loughborough, England

  @virginmedia It's been reported ..there was an estimated time of fix...it was fixed ....but now for a 3rd day it's down again!

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 31 minutes ago from Eastwood, England

  @virginmedia It's been like this for a while. I cannot rely on the service at all.

• 
  Jonathan Ibbotson (@jeibbotson) reported 33 minutes ago from Castle Donington, England

  @virginmedia the performance of your network in the Castle Donington area (DE74) is currently appalling. Massive number of Critical T3 time-out errors. Please fix this NOW #poorservice #virginmediadown

• 
  Rebecca Ward (@HistoricCatLady) reported 33 minutes ago from Mackworth, England

  @virginmedia what’s going on? I can’t even get onto your website for the service tracker using my phone data! I could really use an update here so that I can actually work!

• 
  Jonathan Ibbotson (@jeibbotson) reported 33 minutes ago from Castle Donington, England

  @virginmedia please sort out your appalling broadband service in the derby area. More time down than up @Ofcom you ought to mandate refunds

• 
  Deborah Marshall 💙 (@deb_the_dj) reported 35 minutes ago from Sandiacre, England

  @virginmedia It drops out for a few minutes, then restarts, there is nothing I can see on your service page that helps with that. I'll try the factory reset, its the only thing I haven't tried.

• 
  Ken Godber (@GodberKen) reported 38 minutes ago from Annesley, England

  @virginmedia hi - I have a sim only mobile contract that's not been used for at least 18mths. I've stopped the DD as I'm unable to simply cancel via website and the number quoted to call doesn't work. I've got nowhere to go with this problem now.

• 
  li.iam🏳️‍🌈👬♥️ (@Liammanning2u) reported 39 minutes ago from Swadlincote, England

  @virginmedia @taylur41 Does @LutzSchueler know how bad your customer service is

• 
  Jade Lewis (@JadeLewis92) reported 45 minutes ago from Felley, England

  @virginmedia I need to cancel my services but I can't get through on the phone or on the website. How am I supposed to cancel?!

• 
  Joanna Hayes (@SmileyJMH) reported 48 minutes ago from Loughborough, England

  @virginmedia just had call from 'Harry' in London, your technical department. Apparently I'm having issues with broadband speed... His employer ID was 194, apparently? He was shouty, in very loud place, couldn't tell me who I was. Please look into number 01323897224. Infuriating.

• 
  Charlie Bethel (@charlie_bethel) reported 57 minutes ago from Beeston, England

  @virginmedia Very very poor customer service

• 
  Amit Vaidya- #Author (Forever Roaming the World)🌏 (@av9901) reported 58 minutes ago from Loughborough, England

  Productivity nearly at zero today because @virginmedia been off for nearly 24 hours 🙃 came on for 1 hour and now no service again! ...not I rely on the internet for work or anything 🤔 🙄🤬

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Danny Morris (@danny_9_morris) reported 6 minutes ago

  @virginmedia Still intermittent, the app says no issues but clearly something is wrong

• 
  Lynne (@lynne_thomson2) reported 8 minutes ago

  @virginmedia I have done all that earlier today and keep checking and still states no known issue. However was advised through chat online with a staff member there was an issue in my area with hope of it being back up within 24 hours! Everyone is getting same messge when checking online!

• 
  Gloucester Glass (@gloucesterglass) reported 17 minutes ago

  @virginmedia Yes, it said issues with broadband and tv, but it’s been 3 consecutive days now. Plus like I said I can’t get mobile signal and I don’t live in the middle of nowhere so dependent on wifi calls unfortunately.

• 
  Ali@Makely (@MakelyStudio) reported 18 minutes ago

  10+ years. 50M+ users. £11M+ revenue impact. Mercedes. Citibank. Sky. Virgin Media. NatWest. Here's what I learned: Bad product flows can cost thousands, or even millions, in lost revenue. Regardless of company size. What kills conversions in big-name products does the same for startups: - Onboarding that loses people in the first 60 secs - Pricing pages that confuse instead of convert - Sign-up flows that cause decision fatigue I’ve seen that when you fix these - you get more from the traffic you already have. Now I build those same systems for funded startups - so they keep the users they've already paid to get.

• 
  Liz Common (@lizziecom) reported 19 minutes ago

  @virginmedia Awful company. I'm leaving as soon as my contract is up.

• 
  AngMacca (@AngMacca) reported 19 minutes ago

  @virginmedia hi, our internet has been intermittent since 30th May (ML2), with resolution dates moving back repeatedly. Can you advise on a ACTUAL date from which we will resume 100% service?

• 
  Lorenzo Rodia (@lrodia) reported 24 minutes ago

  @youfibre , do you know roughly when the service will be available where I live? Before the Virgin Media buy out I could see I was on the final phase and now it’s showing I am an early bird again! I can see virgin fibre have also installed new cabinets in my street!

• 
  Råêl (@Rael571) reported 26 minutes ago

  @SisterWalburga I can see it from the biog. link - but I’m an EE customer rather than Sky or Virgin Media, so maybe it doesn’t count for the purpose of the question…

• 
  Scott Brownbill (@brownbill_scott) reported 27 minutes ago

  @virginmedia why is my service down, Liverpool L4. Quick enough to take my money and yet every other day your service is unreliable. Don’t think I will be renewing with you after this.

• 
  MR COOL (@Lifeline04India) reported 27 minutes ago

  @rep_ask49290 @virginmedia See fake groups are faster than u. @BBCNews Can u please expose such support.