Virgin Media Outage Report in Derby, England

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Ilkeston, Derby, Loughborough, and Burton upon Trent.

City	Problem Type	Report Time
Ilkeston	Internet	3 days ago
Derby	Internet	5 days ago
Ilkeston	Wi-fi	6 days ago
Loughborough	Internet	9 days ago
Loughborough	Internet	12 days ago
Ilkeston	Wi-fi	16 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

• 
  James Armstrong (@iamj_armstrong) reported 6 minutes ago from Beeston, England

  @virginmedia are there any outages in the NG9 area or has my broadband broken for the second time this month?

• 
  Ian Siara (@IPSiara) reported 11 minutes ago from Beeston, England

  @virginmedia can you explain how your customer services line was working up until the point I told you I wanted to leave, and since then you've cut me off 3 times in a row?

• 
  Kate J (@katej1984) reported 12 minutes ago from Sandiacre, England

  @virginmedia any chance you could hire call centre staff that don’t hang up the phone after 3 seconds in an attempt to bring their AHT down?

• 
  James Armstrong (@iamj_armstrong) reported 18 minutes ago from Beeston, England

  @virginmedia There isn’t an outage. I have been told it may be a line fault but the hub was fine yesterday afternoon

• 
  National Forest E-Bike Holidays (@Ebike_holidays) reported 28 minutes ago from Ashby-de-la-Zouch, England

  @virginmedia Everyone is very apologetic but that doesn’t help give a vulnerable old lady the peace of mind that her son is available at the other end of the phone, should something happen.

• 
  kate kells (@katephus) reported 29 minutes ago from Ilkeston, England

  @virginmedia @02Priority_pjs with the current major issue with your apps are you going to deliver priority booking like you’ve promised? #keeppromises

• 
  James Armstrong (@iamj_armstrong) reported 29 minutes ago from Beeston, England

  @virginmedia the internet you installed yesterday has stopped working and you can’t get anyone out until Tuesday? If I want to escalate the issue then it will take 3-5 working days? Can anyone help me?

• 
  Dave Martin (@flyingscotsmin1) reported 30 minutes ago from Eastwood, England

  @virginmedia what's going on?? TV is still not working!! Tried resetting and still nothing.

• 
  B Farn (@aaronfarny_b) reported 37 minutes ago from Ilkeston, England

  Right @virginmedia is truly the worst internet - So I am looking to change providers as soon as possible - Not worried about TV packages etc as We are good with free view - can anybody recommend a ISP with a good monthly rate and none of the hidden fees etc?

• 
  Big Gas (@BigGasson44) reported 38 minutes ago from Awsworth, England

  @virginmedia Well it doesn't work and my 8 kids are off school and can't even use their phones let alone their xboxs

• 
  Paul Dennison (@pdenno) reported 39 minutes ago from Beeston, England

  @virginmedia why call me twice today, tell me I am a valued customer (22 yrs) and offer me a broadband speed not yet available in my area!! Once again a waste of my time and yours. I would feel more valued if you call and offer me a small saving on my monthly bill! 🤔

• 
  Tony P (@WorTony) reported 39 minutes ago from Selston, England

  Hey @virginmedia I’m really loving the customer service - called 2 weeks ago to report a broken remote - I was told a new one would be on the way. I’m still waiting. I called yesterday and was told the email address I was giving and have had registered for 15-20 years was wrong

• 
  li.iam🏳️‍🌈👬♥️ (@Liammanning2u) reported 43 minutes ago from Swadlincote, England

  @virginmedia @taylur41 Does @LutzSchueler know how bad your customer service is

• 
  Rob Parker (@roberto85) reported 47 minutes ago from Beeston, England

  @virginmedia it took my nearly 3 hours to cancel my contract after 7 years with you. Your customer service representative made up a fake outstanding bill from 2016 as an excuse not to help me. All sorted now but never going to be a #virginmediacustomer again.

• 
  Amit Vaidya- #Author (Forever Roaming the World)🌏 (@av9901) reported 48 minutes ago from Loughborough, England

  @virginmedia It's been reported ..there was an estimated time of fix...it was fixed ....but now for a 3rd day it's down again!

• 
  li.iam🏳️‍🌈👬♥️ (@Liammanning2u) reported 53 minutes ago from Swadlincote, England

  @virginmedia can someone help me

• 
  National Forest E-Bike Holidays (@Ebike_holidays) reported 54 minutes ago from Ashby-de-la-Zouch, England

  @virginmedia It’s even more stressful as we can’t tell her when you will resolve the problem. Extremely poor service.

• 
  Amit Vaidya- #Author (Forever Roaming the World)🌏 (@av9901) reported 57 minutes ago from Loughborough, England

  Productivity nearly at zero today because @virginmedia been off for nearly 24 hours 🙃 came on for 1 hour and now no service again! ...not I rely on the internet for work or anything 🤔 🙄🤬

• 
  National Forest E-Bike Holidays (@Ebike_holidays) reported 58 minutes ago from Ashby-de-la-Zouch, England

  @virginmedia We followed instructions to switch phones to fibre optic. Can dial out but can’t get calls. It’s really upset my mother in law as she is vulnerable and we are her emergency support. Our mobile signal is very poor at home, so she is frightened she can’t contact us.

• 
  John D (@Jdd535) reported 60 minutes ago from Stapleford, England

  Virgin media must b the worst 4 customer service.. change ur engineer appointment without even discussing it!!! #virginmedia #theworstcustomerservice

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rajesh Thakrar (@RajeshThakrar) reported 5 minutes ago

  @virginmedia can’t get through on 150. Do you guys ever answer. I would now like to cancel my tv and broadband with you. But can’t even get through to do this! Do I just cancel my direct debit?

• 
  Chelsea Rose (@Chelsea55469992) reported 11 minutes ago

  Anyone ever thinking of moving to @virginmedia DONT! The services are absolutely terrible! I’m currently without phone, with a vulnerable adult in the house and they could not give a damn! If I refuse to pay, they soon would!

• 
  Jude (@judecjefferies) reported 14 minutes ago

  @virginmedia Yes obviously as I have said it says there are no problems in my area. It’s not fit for purpose I just want to know where I stand with leaving the contract early as your not holding up your end?

• 
  Carl Brown (@CarlBrown108) reported 14 minutes ago

  @virginmedia I love all the positive stuff you advertise, the harsh reality is you sell products that don’t work and customers can never get to speak to you to resolve the issues and you are the most expensive provider. Your product does not match the price.

• 
  Abdulaahi Mohamud (@Abdulaa84346909) reported 15 minutes ago

  @virginmedia @LakensMummy Please I want you fix internet connection and please don’t block site anymore

• 
  Vincenzo Rubino (@vincenzo_4408) reported 16 minutes ago

  @virginmedia when the wifi in Dublin be fixed? A lackadaisical customer service left me on hold for 40 mins, gave up. Here I am again

• 
  Carolinemarriette (@Carolinemarrie3) reported 19 minutes ago

  @virginmedia So been on the phone this morning from 8am. Got straight through, then after 20mins he transferred me to a different department who cut me off. So now I begin my next call!! God I cannot wait to never have to call you again. The customer service is dirt poor

• 
  Flangetastic! (@DanHewitt_) reported 19 minutes ago

  @virginmedia The complaint was logged just under 2 weeks ago now (C-210622454) and although you mention "up to" 31 days for a response, I do not have that time as need to sort out other options. It's not being taken seriously.

• 
  buenayre (@vale_dadamo) reported 19 minutes ago

  @virginmedia I have been trying to cancel my contract with you for days and it’s been impossible to get through when I call. Is this even legal? You still charge me but give me no way of cancelling. I’m abroad and sending a letter is not an option.

• 
  Euro Solution (@Eurosolution) reported 21 minutes ago

  @simonlevans @virginmedia I share your pain. My service has been dropping out since November and was without it for a whole month in January, promised a call and a refund and still nothing. They reply here but don’t actually do anything! @virginmedia such a good look :(