Virgin Media

Virgin Media Outage Report in Derby, England

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The latest reports from users having issues in Derby come from postal codes DE24 and DE23.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Derby, England 12/13/2025 15:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Derby, Ilkeston, Burton upon Trent, Nottingham, Swadlincote and Loughborough.

Loading map, please wait...
City Problem Type Report Time
United KingdomDerby E-mail
United KingdomIlkeston Wi-fi
United KingdomDerby Total Blackout
United KingdomBurton upon Trent Wi-fi
United KingdomBurton upon Trent Internet
United KingdomNottingham Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

  • bigbrawbill Lord William Niven (@bigbrawbill) reported from Ilkeston, England

    So @virginmedia has been going off with technical faults from yesterday, My @EE is also been going off signal wise from yesterday is anyone else not think this is eerie and so so weird that both going down at the same time. Come on conspiracy theories welcome.

  • dawesje James Dawes (@dawesje) reported from Burton upon Trent, England

    @virginmedia just like to say what a load of rubbish your service is! And I’m not even with you

  • TuesdyB Tuesdy Burgin (@TuesdyB) reported from Ilkeston, England

    @virginmedia Is the service down in the DE7 area? Everything looks like its working but we have no internet connection.

  • JadeLewis92 Jade Lewis (@JadeLewis92) reported from Felley, England

    @virginmedia I need to cancel my services but I can't get through on the phone or on the website. How am I supposed to cancel?!

  • owen40uk owen scrimshaw (@owen40uk) reported from Beeston, England

    @virginmedia @Moz10Paul Why is it that your customers have to tell you it’s not bloody working before you decide to admit an issue not impressed or happy

  • mattdowning5 matt downing (@mattdowning5) reported from Selston, England

    @virginmedia How about just giving your customers reliably service for the extortionate prices. We can look after our kids as parents. You do your job as service providers. I don't want my kids in borstal

  • jeibbotson Jonathan Ibbotson (@jeibbotson) reported from Castle Donington, England

    @virginmedia please sort out your appalling broadband service in the derby area. More time down than up @Ofcom you ought to mandate refunds

  • Kizztronice Kizzy 🦇 Puckmigo23 (@Kizztronice) reported from Awsworth, England

    @virginmedia I have used this service for the past hour to then be told the matter can not be fixed via the text service. So that was very unhelpful indeed.

  • psanchezc Patricio R. Sanchez (@psanchezc) reported from Beeston, England

    @virginmedia internet not working! All lights and signal showing as normal but all devices not having internet access! NG9 2QZ

  • Neilelse1974 Neil else (@Neilelse1974) reported from Chellaston, England

    @virginmedia I need to book an engineer visit, meant to work from home but can’t due to your broadband. Have tried everything advised but nothing .. 1.35mb download please help !

  • Clarkey198 Stuart Clarke (@Clarkey198) reported from Hilton, England

    @virginmedia the level of customer service is appalling been with you only 1 day and wished I had stayed with O2

  • andyvic7 Andy Picken (@andyvic7) reported from Walton upon Trent, England

    @drummerwhitey @virginmedia Not sure if you’ve done this Steve but when I had issues and no joy I slated them on here every 10 minutes, they finally pulled me into a private chat room and I got things sorted

  • katephus kate kells (@katephus) reported from Ilkeston, England

    @virginmedia our router has stopped working leaving us without broadband or the telephone and we have been unable to get through to anyone who can help. You just hang up. Fuming!!!! Get in contact ASAP

  • SmileyJMH Joanna Hayes (@SmileyJMH) reported from Loughborough, England

    @virginmedia I have WiFi at the moment. . . The problem is intermittent, it doesn't seem to coincide with times of high demand necessarily. It's incredibly frustrating, especially when working remotely from home and losing signal cuts everything off.

  • gaz_smith123 Gareth Smith (@gaz_smith123) reported from Ilkeston, England

    Area 30 has been having issues for a week now but @virginmedia still won’t admit there’s an issue - according to them everything is just fine & working perfectly! #virginmediadown #virginmedia #ilkeston #area30

  • jeibbotson Jonathan Ibbotson (@jeibbotson) reported from Castle Donington, England

    @virginmedia the performance of your network in the Castle Donington area (DE74) is currently appalling. Massive number of Critical T3 time-out errors. Please fix this NOW #poorservice #virginmediadown

  • LauraPlumbley Laura Plumbley (@LauraPlumbley) reported from Kimberley, England

    @virginmedia my order has been parked since the 14th the customer service team are supposed to be getting in contact? Have tried calling with no answer and then the call was just cut off. I really need to get this sorted

  • derbytrim John Byrne 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@derbytrim) reported from Belper, England

    @virginmedia poor customer service i can't cancel my contract online and cant get through on the phone after 30 minutes waiting , ironic for a media company.

  • Mary_C_Oliver Mary Oliver (@Mary_C_Oliver) reported from Beeston, England

    @virginmedia Also, the number is not working

  • rikkiwalker Rikki Walker (@rikkiwalker) reported from Annesley, England

    Let down by both @TravelodgeUK and @virginmedia in one weekend. I must be a lucky guy :/

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • mrphilipshelton Philip Shelton (@mrphilipshelton) reported

    @virginmedia Yet you have no explanation for how these people got my number. You know but just don't say because its a reputational thing. Bad for business.

  • LukeD282 Luke Duerden (@LukeD282) reported

    @virginmedia Was told it was postponed due to Covid, despite arranging the install the day before. Requested a new date but wasn’t able to confirm? Shocking customer service from start to finish.

  • simongeephoto Simon Gee (@simongeephoto) reported

    @virginmedia Just caught him and yes have number. Tried the complaints but they couldn't get hold of me even though I've been home all the time with a resolution of “self help” whatever that is.

  • JasperTheFox98 Jasper the red fox 🦊 (@JasperTheFox98) reported

    @VolfMech had issues with bt and virgin media here now on talktalk (i know they use bt lines) but not had any issues yet

  • mrphilipshelton Philip Shelton (@mrphilipshelton) reported

    @virginmedia And if you think I'm wasting 40 minutes to an hour just to have the phone cut off think again. Your customer service is shocking. Im level 3 nvq qualified I'm qualified to comment

  • DavidP291929105 DavidP2 (@DavidP291929105) reported

    @virginmedia Sorry I disagree, it's clear what I asked for, I was never given a price for All sports and since I already had sky sports the exclusion of notifying me it would be removed is misleading at best. Take ownership for the advice given

  • shannonwarrilow Shannon (@shannonwarrilow) reported

    @virginmedia Thank you for your reply, however it is nothing to do with an area outage, it has been ongoing for months and have noticed it more the last couple of weeks. I keep trying to ring and ring to be told to monitor it for a week and if no improvement to ring back. Still no improvement

  • b_mufc689908 🔴⚪⚫ (@b_mufc689908) reported

    @virginmedia It is a local outage. The app suggests fix will be in place by 7.45pm this evening which is not ideal by any stretch. How do I claim compensation

  • nixonlaura laura nixon (@nixonlaura) reported

    @virginmedia No I’ve checked all of this, appears the signal strength isn’t very strong

  • b_mufc689908 🔴⚪⚫ (@b_mufc689908) reported

    @virginmedia can you please fix the intermittent Internet outages. Causing havoc on my work schedule. Paying an absolute fortune for a service that doesn't work properly is a joke.