Virgin Media outages and service status in Derby, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 19 outage signals in the last 24 hours around Derby, including 19 direct reports.
- The most common problems reported in this area mention TV, Internet, and Total Blackout.
- The most recent signal from this area was received May 14, 6:55 PM GMT+1.
- TV (57%)
- Internet (23%)
- Total Blackout (11%)
- Wi-fi (9%)
The latest reports from users having issues in Derby come from postal codes DE23 , DE1 , DE24 and DE21 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Derby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 14: Problems at Virgin Media
Virgin Media is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Derby, England
The most recent Virgin Media outage reports came from the following cities: Derby, Loughborough, Swadlincote, Burton upon Trent, and Ilkeston.
| City | Problem Type | Report Time |
|---|---|---|
 Derby
|
TV | 2 hours ago |
|
Derby
|
TV | 3 hours ago |
|
Derby
|
TV | 5 hours ago |
|
Loughborough
|
TV | 6 hours ago |
|
Swadlincote
|
TV | 6 hours ago |
|
Derby
|
TV | 7 hours ago |
Nearby cities with recent reports
4 recent signals
3 recent signals
2 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derby, England
Latest outage, problems and issue reports in Derby and nearby locations:
-
Mary Oliver (@Mary_C_Oliver) reported from Beeston, England@virginmedia Also, the number is not working
-
Big Gas (@BigGasson44) reported from Awsworth, England@virginmedia Well it doesn't work and my 8 kids are off school and can't even use their phones let alone their xboxs
-
John Puxty (@JohnPuxty) reported from Ilkeston, England@JPBOLDY @virginmedia I am also getting this problem
-
Tuesdy Burgin (@TuesdyB) reported from Ilkeston, England@virginmedia Is the service down in the DE7 area? Everything looks like its working but we have no internet connection.
-
John D (@Jdd535) reported from Stapleford, EnglandVirgin gone down again... Great wen it works... but wen it goes its bad.. n wots worse is their customer service.. or rather lack of it!! Far worse than SKY.. but swap 2 moz.. terrible!!! #sky #virginmedia
-
Dave Martin (@flyingscotsmin1) reported from Eastwood, England@virginmedia what's going on?? TV is still not working!! Tried resetting and still nothing.
-
Neil else (@Neilelse1974) reported from Chellaston, England@virginmedia I need to book an engineer visit, meant to work from home but can’t due to your broadband. Have tried everything advised but nothing .. 1.35mb download please help !
-
Charlie Bethel (@charlie_bethel) reported from Beeston, England@virginmedia Hi. Nobody has phoned or sent a text to my parents and there phone internet and tv is still not working. They have to keep topping up there mobile credit and nobody answers there calls
-
Stuart Clarke (@Clarkey198) reported from Hilton, England@virginmedia the level of customer service is appalling been with you only 1 day and wished I had stayed with O2
-
National Forest E-Bike Holidays (@Ebike_holidays) reported from Ashby-de-la-Zouch, England@virginmedia We followed instructions to switch phones to fibre optic. Can dial out but can’t get calls. It’s really upset my mother in law as she is vulnerable and we are her emergency support. Our mobile signal is very poor at home, so she is frightened she can’t contact us.
-
𝘼𝙙𝙖𝙢🐰 (@acmtix) reported from Eastwood, England@virginmedia What would be really good is if you send out a message to your customers telling them there is an issue rather than leaving it to them to find out that they cannot use your services.
-
Charlie Bethel (@charlie_bethel) reported from Beeston, England@virginmedia Very very poor customer service
-
Danny Chaplin (@dannychappo) reported from Beeston, England@virginmedia service checker says your not in my area,but I know others who have your service and also diamond cable box right outside my house?
-
JayBhojani (@MrBhojani) reported from Loughborough, England@virginmedia £160 a month for you to be shit.
-
Laura Plumbley (@LauraPlumbley) reported from Kimberley, England@virginmedia my order has been parked since the 14th the customer service team are supposed to be getting in contact? Have tried calling with no answer and then the call was just cut off. I really need to get this sorted
-
Amara Pickerill (@amarapickerill) reported from Walton upon Trent, England@virginmedia please tell me how to contact your complaints department as I have an ongoing issue with your mobile department that’s been raised over the last 12 months and no one can help me! #poorcustomerservice #virginmobile #complaint #help
-
John Byrne 🏴 (@derbytrim) reported from Belper, England@virginmedia poor customer service i can't cancel my contract online and cant get through on the phone after 30 minutes waiting , ironic for a media company.
-
paul (@64derby) reported from Duffield, England@virginmedia just installed virgin broadband 350 today ! only getting 5 mbps in my study.. phoned customers services for a booster to be told none in stock and phone back in 2 weeks.. took me over an hour to speak to a person in India who couldn’t help
-
Gerry White SEO geek (@dergal) reported from Ashby-de-la-Zouch, England@virginmedia I tried - I assume it doesn't work on a mobile!?
-
haasty kawa (@haasty_kawa) reported from Derby, England@virginmedia I’m not happy at all. My internet has been down since last night till now . I have tried to call customer service and it would straight decline it . I tried going on the website but still it won’t let me . As I work from home . Here is the area DE248ET
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Lee Johnson (@walnuts34) reported@virginmedia Must admit, generally not had major issues over the years, but the last few weeks have made up for that😡
-
Elaine Gladman (@gladders1) reported@virginmedia what is going on with our tv services today one minute it ok now it’s not working again sort it out
-
Karen’s Tweets (@LorryLocket) reported@virginmedia My emails went down yesterday morning too! Still waiting for it to be resolved.
-
ross paterson (@praetorian1369) reported@virginmedia Started of pixelated TV, tried to contact virgin and on the two occasions I got through told me can't find my account and then the automated response hung up. Now not getting any TV but telling me the channel is not authorised. Pathetic service
-
caileachcrubach (@caileachcrubach) reported@virginmedia I sincerely hope you remove any charges for the outage time scale. Bloody awful 'service'.
-
Becca (@Becca9O) reported@VirginimediaDM I’d like to report a problem with Virgin Media TV in the Hucknall area of Nottinghamshire. This started at around 11am today
-
Stump Wars (@StumpWars) reported@virginmedia How long are the disconnection problems going to last today Ty.
-
Bob Lakey (@BobLakey1) reported@virginmedia Unable to report issues via phone or email, maybe need to look at alternatives for next time?
-
Bill Carter (@billingtonius) reported@virginmedia What about those experiencing problems with their internet? Being sent pointless updates via text. Each message being sent 3 times. Each message just pushing the expected resolution back a few days. For nearly a month now.
-
Chris Gill (@Chrisgill95) reported@virginmedia It's a joke. I sign into my account to check service... then tells me (from within my account) I don't have one. Sort it!