Virgin Media

Virgin Media Outage Report in Derby, England

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The latest reports from users having issues in Derby come from postal codes DE24 and DE23.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Derby, England 01/21/2026 18:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Nottingham, Ilkeston, Selston, Derby and Burton upon Trent.

Loading map, please wait...
City Problem Type Report Time
United KingdomNottingham Internet
United KingdomNottingham Wi-fi
United KingdomNottingham Internet
United KingdomNottingham Internet
United KingdomNottingham Internet
United KingdomIlkeston Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

  • CarnorJax87 Jax (@CarnorJax87) reported from Annesley, England

    @virginmedia and @SkySports Whoever is the problem behind the red button not showing the midweek matches... Sort it out NOW! Useless the both of you. #NFFC

  • timmo1963 Tim Moore (@timmo1963) reported from Ashby-de-la-Zouch, England

    @BBCWatchdog Is it me or is @virginmedia really poor with customer service!!

  • austenblakemore austen blakemore (@austenblakemore) reported from Stapleford, England

    @virginmedia Without sounding rude I’ve lost interest in anyone from Virgin media helping me, I get absolutely no where every time :-(

  • m0cvo Nigel Booth (@m0cvo) reported from Annesley, England

    @gm8arv @2m0sql @M0VGA @SOTAbeams @TalkTalk @virginmedia The VM system I have here causes no problems from DC to 23cm (as high as I go currently) the only issue I had was when I tried using a mains data network from Argos and it destroyed 6m. Scrapped once identified.

  • austenblakemore austen blakemore (@austenblakemore) reported from Stapleford, England

    @BBCWatchdog I’ve had nothing but problems with our Virgin Media wifi

  • tizzy_woo Allison Briers (@tizzy_woo) reported from Stapleford, England

    @virginmedia That's the installations team, and they put me on hold again. Please give me an email address so I can put my notice in writing. It's pretty terrible that to cancel my contract I have to do a twitter conversation with you because I can't get through on the phone!

  • timmo1963 Tim Moore (@timmo1963) reported from Ashby-de-la-Zouch, England

    @BBCWatchdog can you help me with @virginmedia please. 4 faulty boxes in 18 months, overcharged for the package I have, they never answer the phone 🤬🤯

  • juliebuxtonberr Juebb (@juliebuxtonberr) reported from Ilkeston, England

    @virginmedia my red button for sky sports isn’t working please help ! #nffc

  • MonkeyJuggleDX2 アンドルー (@MonkeyJuggleDX2) reported from Loughborough, England

    @SkyHelpTeam We've had technicians out multiple times and it's made no difference. We NEVER had any issues when we had @virginmedia!

  • jonnyriall Jonathon Riall (@jonnyriall) reported from Shepshed, England

    @virginmedia Thanks for the reply. On both occasions there's apparently been no issues, and none shown again this morning. It's more the fact that even though it happened twice in a week, and having waited on hold for 30min each time, I just get told to call back if it happens again.

  • marksimms3 Mark Simms (@marksimms3) reported from Selston, England

    Wow... I honestly thought @virginmedia we’re the worst for customer service but seems like they’ve got serious competition from @ArrowXL_Help and @BandQ - both want to test your commitment to holding for an answer at least 20mins each

  • MrSataana Sataana (@MrSataana) reported from Annesley, England

    Isn't it ironic, that when you do a special stream, @virginmedia always seems to go down... I'll try again tomorrow!

  • emseditorial Emma-Louise ⚽️🔴⚪ (@emseditorial) reported from Sandiacre, England

    Red button not working on @virginmedia, bloody typical. Can't wait to be rid tbh 🙄 #nffc

  • razzo1 ryan tobin (@razzo1) reported from Eastwood, England

    @virginmedia sort football out on redbutton #awful

  • danielpalfi Daniel Palfi (@danielpalfi) reported from Annesley, England

    @virginmedia our internet is down for good 20 mins, the lights going crazy on modem and the 4th light flashing green! NG178ET

  • timmo1963 Tim Moore (@timmo1963) reported from Ashby-de-la-Zouch, England

    @virginmedia poor, very poor, in fact absolutely useless

  • tizzy_woo Allison Briers (@tizzy_woo) reported from Stapleford, England

    @virginmedia No, the operator confirmed my only option was to cancel as he couldn't reduce the price, so I asked him to formally cancel my contract, he put me on hold and never came back! After 45 minutes I hung up. Thanks for replying btw 😊

  • Ashneville1970 Ashley neville (@Ashneville1970) reported from Annesley, England

    @virginmedia poor services yet again, been on the phone listening to some shocking music for half hour and still waiting!!

  • timmo1963 Tim Moore (@timmo1963) reported from Ashby-de-la-Zouch, England

    @virginmedia a new low, even by your standards, 4th TiVo box in 18 months and this one managed 20 days before breaking down 👏👏👏

  • stigzy Ethan Clarke (@stigzy) reported from Ilkeston, England

    @VirginMediaCorp @mdw1989 We're also very sorry we didn't inform you a newer hub model was available years ago, & that you've been paying us for a really shit slow model. Corrected it for you @virginmedia 👍🏼. (They gave me £50 off my bill for the same thing Mike, don't let them get away without compo)

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ProofPlains Paul Pereirinha (@ProofPlains) reported

    @virginmedia I last spoke with your faults team on the 11th of August after yet another of the so-called resolution dates came and went, but was told its only a P4 outage.

  • Peter23193138 Peter (@Peter23193138) reported

    @virginmedia Your product you combined it without telling us. we have contacted 02 on 3 separate occasions and each time reassured this was done. Even told to destroy card as all business was finished with them but they still want my money!!!! Help as we are going ti trading standards !!!!

  • JoolsVoiceOver Jools Voice Over ♿️ (@JoolsVoiceOver) reported

    @virginmedia Can you sort our speed out? Paying for 326 actually getting 30 Won't answer phone calls Can no longer do a test and book an engineer online No sign of the £25 you were supposed to give back to us Will be complaining about the service and expect a rebate for the months of no speed

  • madiehzl madie (@madiehzl) reported

    Honestly if anyone is ever looking for a broadband provider, NEVER go with @virginmedia. No wifi in any room by the same room as the router, no solution offered. Been promised a call back from managers three times, none of which happened. Been hung up on twice. Made two 1/

  • IamLauraKo Laura (@IamLauraKo) reported

    @virginmedia We’ve been having a lot of issues with your internet service over the past month. It is regularly cutting out for short amounts of time. Today has been more disruptive where it cut out for 30 mins (you had a status on your website saying you were aware).

  • wrigs91 TOM (@wrigs91) reported

    @virginmedia Day three with no internet now!Was meant to be back on at 1210 according to the service checker and now that web page won’t load on any browser. Day three of losing out on business as well.Sure you’ve got an advert saying streaming is the future, I can’t do that can I!! Sort it!

  • living_cheerful 'Big Al' 🇺🇦 (@living_cheerful) reported

    @virginmedia It is. Been going on for ages and no-one is supporting us as customers, just broken promises every time. It is beyond ridiculous now. We are thoroughly fed with it all. No calls back. No resolution.

  • JangKayani S.T.A.R Consultancy and Training Ltd (@JangKayani) reported

    @virginmedia For numerous months now and several conversations and tests with your organisation I have broadband dropping out, slow or buffering. You have cone out and checked but allegedly nothing is wrong. So ask me why am I paying for a service that is not being provided effectively.

  • superhel7 Helen Rogers (@superhel7) reported

    @virginmedia we want to stay with you as customers and want to suspend our contract for a few months whilst we can’t live in our property but instead we have been told no we have to cancel for a huge fee! Why don’t you want to keep your customers?

  • smdillon64 StephenDillon (@smdillon64) reported

    @virginmedia my broadband at WN6 8BQ is not working!! Been on website you've acknowledged it's not working, but said wait 23 hrs and see what it's like, before possibly getting a technician out. I haven't got 23 hrs 🤯🤯 I need this for work, and need it working now