Virgin Media outages and service status in Derby, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 1 outage signal in the last 24 hours around Derby, including 1 direct report.
- The most common problems reported in this area mention Internet, Wi-fi, and TV.
- The most recent signal from this area was received Apr 19, 2:37 PM GMT+1.
- Internet (50%)
- Wi-fi (43%)
- TV (7%)
The latest reports from users having issues in Derby come from postal codes DE23 , DE21 , DE24 and DE22 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Derby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 19: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Derby, England
The most recent Virgin Media outage reports came from the following cities: Ilkeston, Derby, Loughborough, and Burton upon Trent.
| City | Problem Type | Report Time |
|---|---|---|
 Ilkeston
|
Internet | 51 minutes ago |
|
Derby
|
Wi-fi | 2 days ago |
|
Derby
|
Wi-fi | 6 days ago |
|
Derby
|
TV | 9 days ago |
|
Derby
|
Wi-fi | 10 days ago |
|
Ilkeston
|
Internet | 12 days ago |
Nearby cities with recent reports
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derby, England
Latest outage, problems and issue reports in Derby and nearby locations:
-
Lord William Niven (@bigbrawbill) reported from Ilkeston, England@virginmedia I am sorry, but what a shocking customer service, hardly speaking a word of english, patronising me as if I am setting it up wrong and going over what I have already done. Can I have someone english explain what us wrong. !!!!!
-
Ken Godber (@GodberKen) reported from Annesley, England@virginmedia You couldn't make this incompetence up - had another call, chasing 2 mths costs for a phone not used in over 2 yrs, unable to cancel via website or previous Twitter conversation, and then cuts me off. It's a mthly sim only, if I don't use it don't charge me - simples.
-
Anthony Bates (@antbates1991) reported from Burton upon Trent, EnglandNew tactics from Virgin Media, ring up to cancel, they say they can't find your account and then put the phone down. 🖕🖕
-
Lee Smith (@lee0510) reported from Ilkeston, England@virginmedia please tell me how to speak to someone in your organisation! I can’t get through on line as it doesn’t recognise me even though you bill me and your phone system won’t allow me to speak to anyone. Customer service is diabolical.
-
James Armstrong (@iamj_armstrong) reported from Beeston, England@virginmedia There isn’t an outage. I have been told it may be a line fault but the hub was fine yesterday afternoon
-
Michael Sarjeant (@sarjeantm01) reported from Burton upon Trent, England@virginmedia We have an engineer booked for Monday but I don't believe this is really acceptable with the amount of money we pay each month we should be able to expect a service which works, I understand there will be issues but over 3 hours later nothing?
-
Amit Vaidya- #Author (Forever Roaming the World)🌏 (@av9901) reported from Loughborough, EnglandProductivity nearly at zero today because @virginmedia been off for nearly 24 hours 🙃 came on for 1 hour and now no service again! ...not I rely on the internet for work or anything 🤔 🙄🤬
-
Sinead Bacon👩🏼⚕️ (@prinnysinead) reported from Kegworth, England@virginmedia need to sort their shit out, we’ve had shitty on off WiFi for months now 🙄🙄
-
Luketh (@Luketh13ttv) reported from Heanor and Loscoe, England@virginmedia I've clicked the link, logged in, and apparently there's no network issue... So how do you explain the issues I've had throughout today?
-
Matt Clarke™️ 🎮🕹 (@TweetFlicker) reported from Ilkeston, England@virginmedia I’m at work. Please call me. You’ll be able to get all my details from the complaint number I’ve given you.
-
Bhavna 🙋🏽♀️ (@MissBeBop) reported from Eastwood, England@virginmedia Yes and no. My internet isn’t working all the time and continuously cuts out, this is on a wired connection. I have done the self help, also done the reset when I call through. Have done the pin prick reset and changed hub settings. Still nothing. Have previously been told I need
-
Rob Parker (@roberto85) reported from Beeston, England@virginmedia it took my nearly 3 hours to cancel my contract after 7 years with you. Your customer service representative made up a fake outstanding bill from 2016 as an excuse not to help me. All sorted now but never going to be a #virginmediacustomer again.
-
Andy Oram (@Andyoram25) reported from Ashby-de-la-Zouch, EnglandTrying to watch #LIVWOL but pic quality on ITV4 is awful. Tried ITV X app & not any better. The Virgin Media ITV X app isn't working. This is poor but not unexpected from ITV who just cannot do digital stuff.
-
owen scrimshaw (@owen40uk) reported from Beeston, England@virginmedia @Moz10Paul Why is it that your customers have to tell you it’s not bloody working before you decide to admit an issue not impressed or happy
-
Fazal Rehman (@breadf2man) reported from Loughborough, England@virginmedia I checked last night, it was stuck at the same place it was 3 weeks ago, that is why I raised another complaint about my complaint
-
Bhavna 🙋🏽♀️ (@MissBeBop) reported from Eastwood, England@virginmedia any idea of when service will resume in NG16 as currently trying to work from home with no internet 😩
-
DJ Dan-E-D (@DannyD678) reported from Felley, England@virginmedia Still no return bag 3 weeks after you said you were sending it. Can’t speak to you because I’m not a customer. Sort it out please ASAP.
-
John D (@Jdd535) reported from Stapleford, EnglandAny chance virgin media can sort their network out.. paying for over 300mbps n only getting 46mbps!! #VirginMediaoutage #virginmediauk #virginmedia
-
Stuart Windle (@stuwin1) reported from Stenson Fields, England@virginmedia When I phoned the contact centre they said they knew there was an issue and it would be sorted in 24hrs. A quick google shows this isnt just me its a common trend
-
National Forest E-Bike Holidays (@Ebike_holidays) reported from Ashby-de-la-Zouch, England@virginmedia Everyone is very apologetic but that doesn’t help give a vulnerable old lady the peace of mind that her son is available at the other end of the phone, should something happen.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
andrea crosby (@andreac14064810) reported@virginmedia I’m totally disgusted by your service
-
mancs boi (@DjmarkieT) reported@virginmedia your service is a joke, internet down since Friday at 2pm update to say fixed midnight, then 4pm yesterday, then updated to 19th at 0:04 and now 20th at 16:04 that means I cant work tomorrow YOUR A JOKE time to LEAVE!
-
Marshall Burns (@hzBUpYOUrdy1gWR) reportedTired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8k_Best_IPTV23 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies
-
AlexFFS (@AlexBMastro) reported@virginmedia I find it unacceptable that a service that costs £50 per month has an outage on a weekly basis... current outage has been going on since Friday night, nearly 24 hours already without a working connection. how is this possible ? And on a weekend as well
-
Martin Lawton (@MartinLawton) reported@virginmedia without a doubt one of the worst companies to deal with, put your bills up to say services need improving and they get worse
-
Howard Martin 💚 (@HJMKent) reported from Kidderminster, England@virginmedia Can you please explain why, when I renewed my package in March you reduced my last invoiced bill to reflect the change & took by DD what you said you would! Now you say you will suspend my service because I underpaid? You took what you wanted!
-
Mel Brackenbury (@pixelpie80) reported@O2 I am having a lot of trouble getting into my account and im using my correct login email and I going round in circles. I have verified my email and then nothing happens. I was logged in until Virgin media joined.
-
Stevie Leon 🌳 (@sme30) reported@lelly401 @virginmedia @NetflixUK No i had it separately. Then my virgin bill had a netflix subscription on it. I asked them to cancel as I hadn't taken netflix with them. Now my regular subscription has been downgraded to standard!!!
-
Scott (@scottowen81) reported@sharonmariahall @virginmedia Never had an issue with them
-
mec337 (@mec337) reported@virginmedia Ok, having my account number and area reference dosent help because my 24 year old original blueyonder email address from Virgin does not allow me to link my email with the myvm app - shall I give up