Virgin Media outages and service status in Derby, England
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Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Derby, including 0 direct reports.
- The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
- The most recent signal from this area was received Aug 29, 6:18 PM GMT+1.
- Internet (75%)
- Total Blackout (6%)
- Wi-fi (6%)
- TV (6%)
- Phone (6%)
The latest reports from users having issues in Derby come from postal codes DE23 , DE21 and DE22 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Derby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Derby, England
The most recent Virgin Media outage reports came from the following cities: Ilkeston, Burton upon Trent, Derby, and Loughborough.
| City | Problem Type | Report Time |
|---|---|---|
 Ilkeston
|
Internet | 2 days ago |
|
Burton upon Trent
|
Internet | 3 days ago |
|
Burton upon Trent
|
Internet | 3 days ago |
|
Burton upon Trent
|
Phone | 3 days ago |
|
Ilkeston
|
Internet | 6 days ago |
|
Ilkeston
|
Internet | 6 days ago |
Nearby cities with recent reports
3 recent signals
3 recent signals
Community Discussion
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Virgin Media Issues Reports Near Derby, England
Latest outage, problems and issue reports in Derby and nearby locations:
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Jade Lewis (@JadeLewis92) reported from Felley, England@virginmedia I need to cancel my services but I can't get through on the phone or on the website. How am I supposed to cancel?!
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li.iam🏳️🌈👬♥️ (@Liammanning2u) reported from Swadlincote, England@virginmedia @taylur41 Does @LutzSchueler know how bad your customer service is
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Amazon Aquatics (@AmazonAquatics1) reported from Ripley, England@virginmedia I just want to report an open cabinet on my street, and it's hard work, I don't want to sign up to your "community" as I have tried now twice and had to do the damn not a robot thing both times which takes ages and it says my email is not valid
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𝘼𝙙𝙖𝙢🐰 (@acmtix) reported from Eastwood, England@virginmedia What would be really good is if you send out a message to your customers telling them there is an issue rather than leaving it to them to find out that they cannot use your services.
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Kizzy 🦇 Puckmigo23 (@Kizztronice) reported from Awsworth, England@virginmedia I have used this service for the past hour to then be told the matter can not be fixed via the text service. So that was very unhelpful indeed.
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haasty kawa (@haasty_kawa) reported from Derby, England@virginmedia I’m not happy at all. My internet has been down since last night till now . I have tried to call customer service and it would straight decline it . I tried going on the website but still it won’t let me . As I work from home . Here is the area DE248ET
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Anthony Bates (@antbates1991) reported from Burton upon Trent, EnglandNew tactics from Virgin Media, ring up to cancel, they say they can't find your account and then put the phone down. 🖕🖕
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Rikki Walker (@rikkiwalker) reported from Annesley, EnglandLet down by both @TravelodgeUK and @virginmedia in one weekend. I must be a lucky guy :/
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National Forest E-Bike Holidays (@Ebike_holidays) reported from Ashby-de-la-Zouch, England@virginmedia It’s even more stressful as we can’t tell her when you will resolve the problem. Extremely poor service.
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Joanna Hayes (@SmileyJMH) reported from Loughborough, England@virginmedia I have WiFi at the moment. . . The problem is intermittent, it doesn't seem to coincide with times of high demand necessarily. It's incredibly frustrating, especially when working remotely from home and losing signal cuts everything off.
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Gerry White SEO geek (@dergal) reported from Ashby-de-la-Zouch, England@virginmedia helping out my 74 year old mother, when she resigned with you at Christmas, you also promised to send out a new V6 box, it never arrived, I chased this up and then you sent an older TiVo box. I spoke to the guy and he told me they're the same !?
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Lee Smith (@lee0510) reported from Ilkeston, England@virginmedia I cannot contact you by phone, your site will not allow me to sign in as my email is not available, clearly it wasn’t deleted from previous account so I can not see internet status or report faults. My Wi-Fi is intermittent, not working as I type reply.
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Patricio R. Sanchez (@psanchezc) reported from Beeston, England@virginmedia internet not working! All lights and signal showing as normal but all devices not having internet access! NG9 2QZ
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Ken Godber (@GodberKen) reported from Annesley, England@virginmedia You couldn't make this incompetence up - had another call, chasing 2 mths costs for a phone not used in over 2 yrs, unable to cancel via website or previous Twitter conversation, and then cuts me off. It's a mthly sim only, if I don't use it don't charge me - simples.
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Koa (@kokiekola) reported from Awsworth, England@virginmedia Please help. :( He was sent the order information and the contract but nothing else. I contacted Yodel and they didn’t have anything to be sent to our house from you. We have no information.
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Jonathan Ibbotson (@jeibbotson) reported from Castle Donington, England@virginmedia please sort out your appalling broadband service in the derby area. More time down than up @Ofcom you ought to mandate refunds
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matt downing (@mattdowning5) reported from Selston, England@virginmedia How about just giving your customers reliably service for the extortionate prices. We can look after our kids as parents. You do your job as service providers. I don't want my kids in borstal
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Carrie (@xCarrie82x) reported from Kimberley, England@virginmedia Broadband and smart tv still up and down!! Wouldn’t mind but worked all day and just wanted to catch up online and chill watching TV! #virginmediadown #lockdown #NHSworkers
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Lord William Niven (@bigbrawbill) reported from Ilkeston, England@virginmedia terrible customer service, my box is overheating, has done for around 2 days, we have to switch the box of for 5-6 hours then it comes back on, according to customer services nothing can be done until it happens again, then they will look at it. What a shambles
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adrian dilks (@ilsonnut43) reported from Ilkeston, England@virginmedia why is my wifi so poor when I pay for the top bracket of broadband,my router is always cutting out ,really really fed up with it ?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ed Bodey (@eboders) reported@virginmedia hello! You recently sent me a new router but this now causes issues with some items that need a 2.4 connection. How do I resolve this please?
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Jenny Do Nascimento (@jdonascimento) reported@virginmedia I moved house on August 28th and Virgin has been unable to connect my internet service. It's terrible service; I've wasted hours talking to them with no results. #Sutton #England #SOS
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Jim Doran (@jai_dee) reported@virginmedia This is also happening on the website! It's not just an app issue.
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Mike Kennelly (@mvkennelly) reportedVirgin media broadband in London N21 has been intermittently down now for weeks and nobody at Virgin interested in fixing the issue . Hours on the phone being told to turn it off and on ! We are out at the end of this contract for sure, very poor service.
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Johnycantdecide (@ladydaveg) reportedDiagnostic tests suck, the myvm app sucks, your ai at the end of the phone can't tell the difference between zero and three and I still can't speak to anyone. Is there anything you can do right? @virginmedia
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Kelly Kilner (@KellyKilner) reported@virginmedia that awful time again when I’m trying to speak to someone and get cut off. Twice …why is your service so appalling???
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M-O-O-N (@Borgle1) reported@caz_fizz @MelJanie @virginmedia Virgin are terrible now. Since the Welsh and North East staff were laid off. The overseas workers are untrained and promise the earth but deliver nothing and cause hours of phone calls for issues that could and should be solved in 3 minutes.
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R (@Rah333m111) reported@O2 @virginmedia spent months trying to resolve incorrect default from Jan 2026.Multiple complaints have been incorrectly closed/ignored/been passed between departments. No deadlock letter closed my complaint without addressing my response. @LutzSchueler help! Comp unacceptable!
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Sean Austin 316 (@seanaustin1985) reported@Johnty14 @virginmedia I worked for VM as a tech and I wasnt one of them but it was common practice by some rltwchs to feather knock so they could put the job off and blame the customer for not being in..
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Chris Tindall (@chewytheleftie) reported@alan_reddish @sibelian62 @virginmedia They are a terrible company for internet. Fortunately for us we have plenty of their direct rivals who we use instead now after they made it clear our custom was of no interest to them