Virgin Media outages and service status in Derby, England

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Ilkeston, Loughborough, Derby, Burton upon Trent, Swadlincote, and Ripley.

City	Problem Type	Report Time
Ilkeston	Internet	3 days ago
Ilkeston	Internet	4 days ago
Ilkeston	Internet	5 days ago
Ilkeston	Internet	6 days ago
Loughborough	Total Blackout	9 days ago
Ilkeston	Internet	10 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

• 
  Nikki Pearman 💙 (@NikkiPearman) reported 1 minute ago from Loughborough, England

  @virginmedia That’s my problem. I can’t get to speak to a person and your automated system doesn’t allow me to discuss the issue properly.

• 
  Lord William Niven (@bigbrawbill) reported 1 minute ago from Ilkeston, England

  @virginmedia terrible customer service, my box is overheating, has done for around 2 days, we have to switch the box of for 5-6 hours then it comes back on, according to customer services nothing can be done until it happens again, then they will look at it. What a shambles

• 
  Lee Smith (@lee0510) reported 4 minutes ago from Ilkeston, England

  @virginmedia I cannot contact you by phone, your site will not allow me to sign in as my email is not available, clearly it wasn’t deleted from previous account so I can not see internet status or report faults. My Wi-Fi is intermittent, not working as I type reply.

• 
  RIGGO (@rigg0o) reported 5 minutes ago from Eastwood, England

  Class when you wanna cancel @virginmedia and the gobshite operater cant get it in her thick skull and barraging you with other shite deals to then put the phone down. Times must be hard for mr branson, please liquidate.

• 
  owen scrimshaw (@owen40uk) reported 7 minutes ago from Beeston, England

  @virginmedia @Moz10Paul Why is it that your customers have to tell you it’s not bloody working before you decide to admit an issue not impressed or happy

• 
  Nikki Pearman 💙 (@NikkiPearman) reported 7 minutes ago from Loughborough, England

  @virginmedia I have an issue with my wifi signal being weak upstairs - until last 2 mths it was perfectly fine. However it’s impossible to speak with anyone - I don’t want the automated system or a broadband check as service is fine it’s just range. Unhappy customer

• 
  Tony P (@WorTony) reported 8 minutes ago from Selston, England

  Hey @virginmedia I’m really loving the customer service - called 2 weeks ago to report a broken remote - I was told a new one would be on the way. I’m still waiting. I called yesterday and was told the email address I was giving and have had registered for 15-20 years was wrong

• 
  Michael Sarjeant (@sarjeantm01) reported 11 minutes ago from Burton upon Trent, England

  @virginmedia We have an engineer booked for Monday but I don't believe this is really acceptable with the amount of money we pay each month we should be able to expect a service which works, I understand there will be issues but over 3 hours later nothing?

• 
  Mark Simms (@marksimms3) reported 14 minutes ago from Selston, England

  I want to leave @virginmedia but they are hoping I lose the battle of how long can we keep this man on hold before he gives up” battle ..what a terrible company.

• 
  Amit Vaidya- #Author (Forever Roaming the World)🌏 (@av9901) reported 14 minutes ago from Loughborough, England

  Productivity nearly at zero today because @virginmedia been off for nearly 24 hours 🙃 came on for 1 hour and now no service again! ...not I rely on the internet for work or anything 🤔 🙄🤬

• 
  Paul Dennison (@pdenno) reported 21 minutes ago from Beeston, England

  @virginmedia why call me twice today, tell me I am a valued customer (22 yrs) and offer me a broadband speed not yet available in my area!! Once again a waste of my time and yours. I would feel more valued if you call and offer me a small saving on my monthly bill! 🤔

• 
  Carrie (@xCarrie82x) reported 23 minutes ago from Kimberley, England

  @virginmedia Broadband and smart tv still up and down!! Wouldn’t mind but worked all day and just wanted to catch up online and chill watching TV! #virginmediadown #lockdown #NHSworkers

• 
  kate kells (@katephus) reported 31 minutes ago from Ilkeston, England

  @virginmedia @02Priority_pjs with the current major issue with your apps are you going to deliver priority booking like you’ve promised? #keeppromises

• 
  James Dawes (@dawesje) reported 31 minutes ago from Burton upon Trent, England

  @virginmedia just like to say what a load of rubbish your service is! And I’m not even with you

• 
  Deborah Marshall 💙 (@deb_the_dj) reported 32 minutes ago from Sandiacre, England

  @virginmedia It drops out for a few minutes, then restarts, there is nothing I can see on your service page that helps with that. I'll try the factory reset, its the only thing I haven't tried.

• 
  Lord William Niven (@bigbrawbill) reported 33 minutes ago from Ilkeston, England

  @virginmedia I am sorry, but what a shocking customer service, hardly speaking a word of english, patronising me as if I am setting it up wrong and going over what I have already done. Can I have someone english explain what us wrong. !!!!!

• 
  Gareth Smith (@gaz_smith123) reported 37 minutes ago from Ilkeston, England

  Area 30 has been having issues for a week now but @virginmedia still won’t admit there’s an issue - according to them everything is just fine & working perfectly! #virginmediadown #virginmedia #ilkeston #area30

• 
  Chris Seddon (@_Chris_Seddon_) reported 43 minutes ago from Melbourne, England

  Looks like someone pulled out the wrong plug at Virgin Media HQ. Even their website is down!

• 
  haasty kawa (@haasty_kawa) reported 44 minutes ago from Derby, England

  @virginmedia I’m not happy at all. My internet has been down since last night till now . I have tried to call customer service and it would straight decline it . I tried going on the website but still it won’t let me . As I work from home . Here is the area DE248ET

• 
  Koa (@kokiekola) reported 53 minutes ago from Awsworth, England

  @virginmedia Please help. :( He was sent the order information and the contract but nothing else. I contacted Yodel and they didn’t have anything to be sent to our house from you. We have no information.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ailsa (@Ailsa56202286) reported 6 minutes ago

  (Part 4/4) Meanwhile, I was receiving constant calls demanding payment and threatening late payment charges. No customer should have to fight this hard just to leave a broadband contract. SHAME ON YOU, @VirginMedia.

• 
  Darktrace Cyber Security (@DarktraceCm56u) reported 14 minutes ago

  @Keiran_Mark @virginmedia Do you have any evidence 🧾or proof regarding your scammed issue??

• 
  Vocal and Proud (@Vocalandproudx) reported 17 minutes ago

  The £28 million fine by @Ofcom was long overdue. Hopefully, it sends a clear message to @virginmedia and the rest of the industry that making it difficult for customers to cancel simply isn’t acceptable.

• 
  Gothguy (@GothGuyGamer) reported 18 minutes ago

  @botbusta999 @virginmedia @EE when you join EE for their "internet", you'll be complaining you're being scammed, fact is aside from Virgin, noone can come close to the speeds they provide. Dont get me wrong, im not praising Virgin, their customer service is AIDS

• 
  Chris (@Chrismtson) reported 19 minutes ago

  @Ofcom Still can’t get in contact with customer service today either via webchat and phone calls @virginmedia

• 
  No Class🇪🇺 🏴󠁧󠁢󠁥󠁮󠁧󠁿🏳️‍🌈🏳️‍⚧️ (@Veganforever67) reported 20 minutes ago

  @BBCNews Another time phoned up virgin media said my internet was running slow. They said no problems. We can give you a discount for the time it's been running slow. They didn't contact me in any way, shape or form and signed me up to a New year's contract.

• 
  Chris Newton (@chrisnewts) reported 22 minutes ago

  @virginmedia please help. I’m trying to reduce my mums package. She has Alzheimer’s disease. All she needs is a basic internet and phone . No tv. No Netflix. No TNT. For some reason every time I am offered a deal including all the things I do not need. Her bill is due to double

• 
  Mike B (@BonesE78) reported 24 minutes ago

  Good!!!! Can you fine @virginmedia for their crap broadband keep dropping out!!!

• 
  Christine Hughes (@CristionaAodha) reported 26 minutes ago

  Virgin Media are absolute disgrace, they left an elderly man living alone without broadband and telephone for three weeks now due to an error on their part, they had the wrong account number on their system. Terrible customer service. @SpeedVirgin @Virgin @VirginMedia_TV

• 
  MayaGuy 💎 (@MayaGuy01) reported 29 minutes ago

  @Ofcom Good! my dad is 80 and my mother has dementia (who he cares for) they recently talked him into paying £120 a month for channels he didn't want and he finds it impossible to get out of it. He only called them to report bad reception @virginmedia