Virgin Media outages and service status in Derby, England

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Swadlincote, Ilkeston, Ripley, Loughborough, Derby, and Burton upon Trent.

City	Problem Type	Report Time
Swadlincote	Internet	2 days ago
Ilkeston	Internet	2 days ago
Ilkeston	Internet	2 days ago
Ilkeston	Internet	2 days ago
Ilkeston	Internet	2 days ago
Ilkeston	Total Blackout	3 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

• 
  Lord William Niven (@bigbrawbill) reported 1 minute ago from Ilkeston, England

  @virginmedia I am sorry, but what a shocking customer service, hardly speaking a word of english, patronising me as if I am setting it up wrong and going over what I have already done. Can I have someone english explain what us wrong. !!!!!

• 
  adrian dilks (@ilsonnut43) reported 6 minutes ago from Ilkeston, England

  @virginmedia why is my wifi so poor when I pay for the top bracket of broadband,my router is always cutting out ,really really fed up with it ?

• 
  Chris Seddon (@_Chris_Seddon_) reported 8 minutes ago from Melbourne, England

  Looks like someone pulled out the wrong plug at Virgin Media HQ. Even their website is down!

• 
  owen scrimshaw (@owen40uk) reported 11 minutes ago from Beeston, England

  @virginmedia @Moz10Paul Why is it that your customers have to tell you it’s not bloody working before you decide to admit an issue not impressed or happy

• 
  James Watts (@james_watts) reported 11 minutes ago from Sandiacre, England

  @virginmedia The is letting me know. Downloads are very slow a video that would normally take 3 mins is now 40.

• 
  Russell Morrell (@stagladanddad) reported 12 minutes ago from Annesley, England

  Hey @virginmedia my landline has stopped working again This is the second time I've had this problem now You'd have thought with you putting the prices up your service would be better?

• 
  Neil else (@Neilelse1974) reported 18 minutes ago from Chellaston, England

  @virginmedia I need to book an engineer visit, meant to work from home but can’t due to your broadband. Have tried everything advised but nothing .. 1.35mb download please help !

• 
  John D (@Jdd535) reported 19 minutes ago from Stapleford, England

  Virgin media must b the worst 4 customer service.. change ur engineer appointment without even discussing it!!! #virginmedia #theworstcustomerservice

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 25 minutes ago from Eastwood, England

  @AnnavsAnna1 @virginmedia The routers are terrible and not fit for purpose.

• 
  whatsitallabout!! (@horseracingmama) reported 27 minutes ago from Burton upon Trent, England

  @virginmedia can’t wait till they read the feedback on the email survey they asked me to do they scored a massive 0 from me and no I would not recommend them and will never go back to them either!!

• 
  Rebecca Ward (@HistoricCatLady) reported 32 minutes ago from Mackworth, England

  @virginmedia what’s going on? I can’t even get onto your website for the service tracker using my phone data! I could really use an update here so that I can actually work!

• 
  Luketh (@Luketh13ttv) reported 34 minutes ago from Heanor and Loscoe, England

  @virginmedia I've clicked the link, logged in, and apparently there's no network issue... So how do you explain the issues I've had throughout today?

• 
  brian alvin (@justrunningnow) reported 38 minutes ago from Sandiacre, England

  @the____ghost @virginmedia Its broken

• 
  Mary Oliver (@Mary_C_Oliver) reported 39 minutes ago from Beeston, England

  @virginmedia Also, the number is not working

• 
  kate kells (@katephus) reported 42 minutes ago from Ilkeston, England

  @virginmedia @02Priority_pjs with the current major issue with your apps are you going to deliver priority booking like you’ve promised? #keeppromises

• 
  Ken Godber (@GodberKen) reported 44 minutes ago from Annesley, England

  @virginmedia You couldn't make this incompetence up - had another call, chasing 2 mths costs for a phone not used in over 2 yrs, unable to cancel via website or previous Twitter conversation, and then cuts me off. It's a mthly sim only, if I don't use it don't charge me - simples.

• 
  matt downing (@mattdowning5) reported 47 minutes ago from Selston, England

  @virginmedia How about just giving your customers reliably service for the extortionate prices. We can look after our kids as parents. You do your job as service providers. I don't want my kids in borstal

• 
  Fazal Rehman (@breadf2man) reported 50 minutes ago from Loughborough, England

  @virginmedia Nothing that springs to mine, but ive never known it to constantly drop off, some of the reasons the operators are giving me are silly and I told the lady it was rubbish.. im sorry but I am fed up of ringing every day and getting nowhere. I think i will have to move broadband

• 
  Sinead Bacon👩🏼‍⚕️ (@prinnysinead) reported 55 minutes ago from Kegworth, England

  @virginmedia need to sort their shit out, we’ve had shitty on off WiFi for months now 🙄🙄

• 
  B Farn (@aaronfarny_b) reported 59 minutes ago from Ilkeston, England

  Right @virginmedia is truly the worst internet - So I am looking to change providers as soon as possible - Not worried about TV packages etc as We are good with free view - can anybody recommend a ISP with a good monthly rate and none of the hidden fees etc?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Emma Spurdle (@EmmaSpurdle) reported 2 minutes ago

  @virginmedia Yes but it’s no help if it keeps changing, this is the third estimated time fix it’s shown since Thursday

• 
  Simon (@cleggy1966) reported 9 minutes ago

  @virginmedia customer service is an absolute shambles. Had an appointment with an engineer for this morning due to issues in HD4 and because the wider issue has been resolved, you cancelled my appointment and didn’t even tell me. I had a separate issue to the outage. Shocking

• 
  Dr. William Weir (@WilliamWeirFun) reported 11 minutes ago

  I was wrong about it being streamed on YouTube like previous years. But, if you're a Virgin Media customer the match will be available to watch at no additional cost on channel 526. #PSGARS #champi̇onsleaguefinal

• 
  John Priestley (@JohnPriestley70) reported 13 minutes ago

  @virginmedia I am trying to link. I can get as far as confirm transfer. After a few seconds I get an error message page saying something about expired, then it jumps to VM page with login. Could not get a screenshot of the error message, it disappeared that fast.

• 
  spidella's kitkat🍫 || exams (@kkitkat_exe) reported 16 minutes ago

  @OliverGMcManus @virginmedia dude virgin media probably dont even know what theyre charging you for their customer service is so *** talk to an ombudsman theyll get back to you much quicker

• 
  Steven Jackson (@StevieJ____) reported 16 minutes ago

  @OliverGMcManus @virginmedia Why did you not just log a formal complaint then go to the ombudsman when they say they won't let you leave without paying the fees? The ombudsman would clearly side with you and you probably would have already been with a new provider by now

• 
  the_beeb_23 (@thebeeb_23) reported 19 minutes ago

  @virginmedia Oh, I can think you should rest easy in bed knowing that this will never happen. I on the other hand have to spend every moment of every day telling people about what a bunch of front b0ttoms your organisation is and how 5hitty sticks should be deployed to keep away from you

• 
  O2 (@O2) reported 20 minutes ago

  @j2l_971 Hi it's us from Virgin Media O2. We're sorry about ongoing issues that you're having with your account. If you like we can look into this however we would need to do this in a private chat because we would need more info.

• 
  Wirtz machine (@DavidVaughan5) reported 26 minutes ago

  @virginmedia Its ok I've managed to fix the issue, it was down to low frequency. Thanks its all sorted now.

• 
  Lawrence Landray (@Glawsloz) reported 28 minutes ago

  I cannot wait to find a way out of my @virginmedia fibre contract. What a shambles of a company. I book an appointment because my Hub4 isn’t working and they cancel it but don’t tell me. When I call to find out what’s happening I’m the told to “buy a dongle” so we have internet