Virgin Media outages and service status in Derby, England

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Ilkeston, Loughborough, Derby, and Burton upon Trent.

City	Problem Type	Report Time
Ilkeston	Total Blackout	2 days ago
Loughborough	Internet	2 days ago
Ilkeston	Internet	3 days ago
Derby	Wi-fi	5 days ago
Derby	Wi-fi	9 days ago
Derby	TV	12 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

• 
  Rob Parker (@roberto85) reported 9 minutes ago from Beeston, England

  @virginmedia it took my nearly 3 hours to cancel my contract after 7 years with you. Your customer service representative made up a fake outstanding bill from 2016 as an excuse not to help me. All sorted now but never going to be a #virginmediacustomer again.

• 
  James Armstrong (@iamj_armstrong) reported 14 minutes ago from Beeston, England

  @virginmedia are there any outages in the NG9 area or has my broadband broken for the second time this month?

• 
  Kizzy 🦇 Puckmigo23 (@Kizztronice) reported 17 minutes ago from Awsworth, England

  @virginmedia I have used this service for the past hour to then be told the matter can not be fixed via the text service. So that was very unhelpful indeed.

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 17 minutes ago from Eastwood, England

  @virginmedia It's been like this for a while. I cannot rely on the service at all.

• 
  Bhavna 🙋🏽‍♀️ (@MissBeBop) reported 22 minutes ago from Eastwood, England

  @virginmedia Yes and no. My internet isn’t working all the time and continuously cuts out, this is on a wired connection. I have done the self help, also done the reset when I call through. Have done the pin prick reset and changed hub settings. Still nothing. Have previously been told I need

• 
  Ken Godber (@GodberKen) reported 24 minutes ago from Annesley, England

  @virginmedia hi - I have a sim only mobile contract that's not been used for at least 18mths. I've stopped the DD as I'm unable to simply cancel via website and the number quoted to call doesn't work. I've got nowhere to go with this problem now.

• 
  National Forest E-Bike Holidays (@Ebike_holidays) reported 24 minutes ago from Ashby-de-la-Zouch, England

  @virginmedia We followed instructions to switch phones to fibre optic. Can dial out but can’t get calls. It’s really upset my mother in law as she is vulnerable and we are her emergency support. Our mobile signal is very poor at home, so she is frightened she can’t contact us.

• 
  Anthony Bates (@antbates1991) reported 25 minutes ago from Burton upon Trent, England

  @virginmedia It's for Virgin Media. Everytime I ring up to try and change something no one over the phone can ever find my account and because of this no one can help me. I want to cancel my package because the offer I'm on expires next month and the services are not worth £84.

• 
  Amit Vaidya- #Author (Forever Roaming the World)🌏 (@av9901) reported 30 minutes ago from Loughborough, England

  @virginmedia It's been reported ..there was an estimated time of fix...it was fixed ....but now for a 3rd day it's down again!

• 
  National Forest E-Bike Holidays (@Ebike_holidays) reported 35 minutes ago from Ashby-de-la-Zouch, England

  @virginmedia Everyone is very apologetic but that doesn’t help give a vulnerable old lady the peace of mind that her son is available at the other end of the phone, should something happen.

• 
  Jonathan Ibbotson (@jeibbotson) reported 36 minutes ago from Castle Donington, England

  @virginmedia the performance of your network in the Castle Donington area (DE74) is currently appalling. Massive number of Critical T3 time-out errors. Please fix this NOW #poorservice #virginmediadown

• 
  Chris Seddon (@_Chris_Seddon_) reported 39 minutes ago from Melbourne, England

  Looks like someone pulled out the wrong plug at Virgin Media HQ. Even their website is down!

• 
  John Byrne 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@derbytrim) reported 41 minutes ago from Belper, England

  @virginmedia poor customer service i can't cancel my contract online and cant get through on the phone after 30 minutes waiting , ironic for a media company.

• 
  James Dawes (@dawesje) reported 45 minutes ago from Burton upon Trent, England

  @virginmedia just like to say what a load of rubbish your service is! And I’m not even with you

• 
  Neil else (@Neilelse1974) reported 45 minutes ago from Chellaston, England

  @virginmedia I need to book an engineer visit, meant to work from home but can’t due to your broadband. Have tried everything advised but nothing .. 1.35mb download please help !

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 47 minutes ago from Eastwood, England

  @virginmedia What would be really good is if you send out a message to your customers telling them there is an issue rather than leaving it to them to find out that they cannot use your services.

• 
  James Armstrong (@iamj_armstrong) reported 48 minutes ago from Beeston, England

  @virginmedia the internet you installed yesterday has stopped working and you can’t get anyone out until Tuesday? If I want to escalate the issue then it will take 3-5 working days? Can anyone help me?

• 
  Mark Smith (@e2mrk_mark) reported 48 minutes ago from Sandiacre, England

  @virginmedia @virginmedia so not only have virgin hiked my bill to £49.00... I’ve had no phone line for 12 months.. it cost me over £4.00 on my mobile to phone them. How does that work Virgin? Appalling service.

• 
  Ken Godber (@GodberKen) reported 51 minutes ago from Annesley, England

  @virginmedia You couldn't make this incompetence up - had another call, chasing 2 mths costs for a phone not used in over 2 yrs, unable to cancel via website or previous Twitter conversation, and then cuts me off. It's a mthly sim only, if I don't use it don't charge me - simples.

• 
  Nikki Pearman 💙 (@NikkiPearman) reported 53 minutes ago from Loughborough, England

  @virginmedia That’s my problem. I can’t get to speak to a person and your automated system doesn’t allow me to discuss the issue properly.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Gadge (@gadgetweetin) reported 2 minutes ago

  @virginmedia last month I called up to specifically cancel my TV/BB/Phone contract which ends on 5th May, before the price triples. I started a new BB only contact. This morning I am infuriated to see my bundle has not been cancelled at all & I have been charged for it😡😡

• 
  John Mercer (@Merse2506) reported 4 minutes ago

  @virginmedia Its happen8ng again tiday buffering, tbis channel has failed what is goingnon? Tnere is notbing 9n my network except my phone and i am pato g fie Virgins fastest download speed. This is shocking service.

• 
  S (@sanowano_) reported 4 minutes ago

  @virginmedia please I’m just trying to catch up on my shows. Fix the internet in E2 London PLEASE.

• 
  stufaz (@FazStuart) reported 5 minutes ago

  @ChrisWales61 @virginmedia Theyre awful

• 
  Sean Milroy (@Seanster1984) reported 7 minutes ago

  @virginmedia why are you telling people to get a booster after upgrading to 360 when a box is connected to its router through Ethernet cable? Ethernet connection is better. Wi-Fi is a luxury. People are paying over odds for service but you want them to pay more? Get a grip!!

• 
  IFB Media (@IFBMedia) reported 8 minutes ago

  Damien Duff earlier tonight on Virgin Media reflecting on his time away from football and his decision to leave Shels… “I was running on anger, I stopped being Damien Duff” From being a Top Class Footballer, to an excellent coach and based off tonight’s display he’s also an exceptional pundit! Love him, or loathe him I don’t really care (and nor does he) speaking on any potential next move “I’ve fallen out with every club, every fanbase, I don’t know where would welcome me, but never say never” For me, we need to have him involved in Irish Football no matter what the capacity, he has so much to give and is Box Office in everything he does.. People talk about him going abroad, maybe back to Celtic where he learned his trade or even in the Championship with a club like Blackburn? There’s no doubt in my mind that he’s more than capable of doing a great job abroad too. But selfishly? I’d like him to stay in Irish Football in whatever capacity, because he has so much to give and I don’t think he’s motivated by money one bit. Look I’ve said it before (half jokingly) I’d love to see him do a tour of Irish Football of sorts whether that be the First Division, Premier, the Women’s National League or even Amateur Football?? I understand why it’s unlikely such is his profile but if I think anyone were to do it the man would be Duffer!

• 
  Therese (@Tesz) reported 8 minutes ago

  @virginmedia your services including your chat and your agents are hopeless. Please can I have an email address for a formal complaint about repeated loss of service

• 
  Sue W (@PrincessSuzy1) reported 8 minutes ago

  @virginmedia hi, can you tell me who to contact to resolve an issue logging into VirginTvGo app please? Despite following the correct “forget password” process keep getting an error message saying can’t sign in with a sub account but we’re using the main account!?

• 
  CymroGlyn 🏳️‍🌈🏴󠁧󠁢󠁷󠁬󠁳󠁿🏉🍾♿️ (@cymroglyn) reported 10 minutes ago

  @virginmedia I'm raising a complaint about the way my problem was handled. But you still need to do something about the account that I said is imitating you. You are enabling them to scam your customers out of money. Some customers will no doubt lose a significant amount belly.

• 
  Shaun (@oliverjames77) reported 13 minutes ago

  @virginmedia good morning I hope you can help I have received a letter stating I owe £90 For equipment I returned, I Was told to return box and remote, can someone explain what is needed as I cancelled my contract and thought all was concluded … thanks