Virgin Media

Virgin Media Outage in Derby, England

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

 No problems detected at Virgin Media

Virgin Media problems in the last 24 hours in Derby, England

Virgin Media Outage Chart in Derby, England 10/01/2020 01:50

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems:

  • Internet 63.92% Internet
  • Wi-fi 13.09% Wi-fi
  • TV 6.41% TV
  • Phone 6.27% Phone
  • Total Blackout 5.45% Total Blackout
  • E-mail 4.86% E-mail

Virgin Media Outage Map Near Derby, England

The most recent outage reports and issues originated from Nottingham, Derby, Swadlincote, Beeston, Pinxton, Loughborough, Burton upon Trent, Shepshed, Long Eaton, Annesley, Ashbourne, Felley, Ripley and Hilton.

United KingdomNottingham Internet
United KingdomNottingham Internet
United KingdomDerby Wi-fi
United KingdomSwadlincote Internet
United KingdomNottingham TV
United KingdomDerby Internet

Virgin Media in Derby, England Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:
  • dannychappo Danny Chaplin (@dannychappo) reported from Beeston, England

    @virginmedia service checker says your not in my area,but I know others who have your service and also diamond cable box right outside my house?

  • moore2_jayne Jayne Moore (@moore2_jayne) reported from Annesley, England

    @virginmedia @Ofcom how is it acceptable to have no service staff picking up a call after 90 minutes and to leave a vulnerable older person with no telephone?

  • moore2_jayne Jayne Moore (@moore2_jayne) reported from Annesley, England

    @virginmedia please can you inbox me urgently about restoring my dementia Mums phone line - been holding for over an hour with no human to help - this is urgent. Poor service so far.

  • JadeLewis92 Jade Lewis (@JadeLewis92) reported from Felley, England

    @virginmedia I need to cancel my services but I can't get through on the phone or on the website. How am I supposed to cancel?!

  • Clarkey198 Stuart Clarke (@Clarkey198) reported from Hilton, England

    @virginmedia the level of customer service is appalling been with you only 1 day and wished I had stayed with O2

  • rikkiwalker Rikki Walker (@rikkiwalker) reported from Annesley, England

    Let down by both @TravelodgeUK and @virginmedia in one weekend. I must be a lucky guy :/

  • LauraPlumbley Laura Plumbley (@LauraPlumbley) reported from Kimberley, England

    @virginmedia my order has been parked since the 14th the customer service team are supposed to be getting in contact? Have tried calling with no answer and then the call was just cut off. I really need to get this sorted

  • Neilelse1974 Neil else (@Neilelse1974) reported from Chellaston, England

    @virginmedia I need to book an engineer visit, meant to work from home but can’t due to your broadband. Have tried everything advised but nothing .. 1.35mb download please help !

  • owen40uk owen scrimshaw (@owen40uk) reported from Beeston, England

    @virginmedia @Moz10Paul Why is it that your customers have to tell you it’s not bloody working before you decide to admit an issue not impressed or happy

  • TuesdyB Tuesdy Burgin (@TuesdyB) reported from Ilkeston, England

    @virginmedia Is the service down in the DE7 area? Everything looks like its working but we have no internet connection.

  • psanchezc Patricio R. Sanchez (@psanchezc) reported from Beeston, England

    @virginmedia internet not working! All lights and signal showing as normal but all devices not having internet access! NG9 2QZ

  • katephus kate kells (@katephus) reported from Ilkeston, England

    @virginmedia our router has stopped working leaving us without broadband or the telephone and we have been unable to get through to anyone who can help. You just hang up. Fuming!!!! Get in contact ASAP

  • jeibbotson Jonathan Ibbotson (@jeibbotson) reported from Castle Donington, England

    @virginmedia please sort out your appalling broadband service in the derby area. More time down than up @Ofcom you ought to mandate refunds

  • jeibbotson Jonathan Ibbotson (@jeibbotson) reported from Castle Donington, England

    @virginmedia the performance of your network in the Castle Donington area (DE74) is currently appalling. Massive number of Critical T3 time-out errors. Please fix this NOW #poorservice #virginmediadown

  • SmileyJMH Joanna Hayes (@SmileyJMH) reported from Loughborough, England

    @virginmedia I have WiFi at the moment. . . The problem is intermittent, it doesn't seem to coincide with times of high demand necessarily. It's incredibly frustrating, especially when working remotely from home and losing signal cuts everything off.

  • andyvic7 Andy Picken (@andyvic7) reported from Walton upon Trent, England

    @drummerwhitey @virginmedia Not sure if you’ve done this Steve but when I had issues and no joy I slated them on here every 10 minutes, they finally pulled me into a private chat room and I got things sorted

  • Kizztronice Kizzy 🦇 Puckmigo23 (@Kizztronice) reported from Awsworth, England

    @virginmedia I have used this service for the past hour to then be told the matter can not be fixed via the text service. So that was very unhelpful indeed.

  • Mary_C_Oliver Mary Oliver (@Mary_C_Oliver) reported from Beeston, England

    @virginmedia Also, the number is not working

  • derbytrim John Byrne 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@derbytrim) reported from Belper, England

    @virginmedia poor customer service i can't cancel my contract online and cant get through on the phone after 30 minutes waiting , ironic for a media company.

  • gaz_smith123 Gareth Smith (@gaz_smith123) reported from Ilkeston, England

    Area 30 has been having issues for a week now but @virginmedia still won’t admit there’s an issue - according to them everything is just fine & working perfectly! #virginmediadown #virginmedia #ilkeston #area30

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:
  • mikejjennings Mike Jennings (@mikejjennings) reported

    So since last night there's been a Virgin Media issue and we still have no internet which is not ideal when you're both working from home :(

  • teafairy79 PaulaA (@teafairy79) reported

    ...complaint to the correct dept and someone will contact me on Monday. I asked for an email contact as it's easier to deal with at work! (Teacher) I'm still waiting @virginmedia. (Especially as you've informed @SkyUK to disconnect me!) Appalling service @virginmedia!

  • teafairy79 PaulaA (@teafairy79) reported

    @virginmedia a thread. I'm a teacher, during lockdown I had an awful time WFH with incredibly slow broadband. So thought I'd change providers.... 5th Sept: Decided to change providers, so called @virginmedia. Great conversation with the sales team that day.

  • andy_M_white Andy White (@andy_M_white) reported

    @virginmedia Your customer service is shocking. I even checked on my initial call when I discovered you’d cancelled my accounts that I wasn’t going to get charged a fee, and a memener of your cancellations team assured me my account was up to date and I would not be charged! A complete farce

  • Miss_Thomas_17 Sharday (@Miss_Thomas_17) reported

    @chris_jones117 @virginmedia Honestly experiencing the same thing I need, to do phone calls online, I had to cancel yesterday I’m not doing the same again today ! @virginmedia sort this out! You guys posted this would be sorted by 6pm yesterday 😑

  • CactusRedDragon Kris McEwan 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@CactusRedDragon) reported

    @virginmedia My Internet is down for the second time this week, which is bad enough in itself, but I can’t even log this fact with you, due to the “essential changes” you are making to the My Virgin Media part of your website. #virginmediadown

  • davidclark1966 David Clark (@davidclark1966) reported from Sutton at Hone, England

    @VirginRed Hi there, it seems as though my 250 points for being a verified Virgin Media customer hasn’t been applied, could you help me?

  • g_sohal Gurpreet Singh Sohal (ਗੁਰਪ੍ਰੀਤ ਸਿੰਘ ਸੋਹਲ) (@g_sohal) reported

    @vmbusinesshelp @vmbusiness Hello. Second outage of the week! Complete loss of broadband

  • Vodkat86 Katharine Mathews 🎃👻🍁🍂🔮🌙 (@Vodkat86) reported

    @virginmedia Absolutely livid at the wifi signal in my house. I can go half down the road and still have wifi but towards the back of the house it doesn’t work! I’m working from home and its seriously effecting my ability to complete work

  • 666illy 🔪🥀 (@666illy) reported

    Virgin Media goes down on me more than my girl