Virgin Media

Virgin Media Outage Report in Derby, England

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The latest reports from users having issues in Derby come from postal codes DE24, DE23 and DE22.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Derby, England 12/03/2025 02:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Nottingham, Derby, Ilkeston, Burton upon Trent, Swadlincote and Loughborough.

Loading map, please wait...
City Problem Type Report Time
United KingdomNottingham Wi-fi
United KingdomDerby Internet
United KingdomDerby Internet
United KingdomIlkeston Internet
United KingdomDerby Wi-fi
United KingdomIlkeston Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

  • deb_the_dj Deborah Marshall 💙 (@deb_the_dj) reported from Sandiacre, England

    @virginmedia It drops out for a few minutes, then restarts, there is nothing I can see on your service page that helps with that. I'll try the factory reset, its the only thing I haven't tried.

  • NikkiPearman Nikki Pearman 💙 (@NikkiPearman) reported from Loughborough, England

    @virginmedia That’s my problem. I can’t get to speak to a person and your automated system doesn’t allow me to discuss the issue properly.

  • rigg0o RIGGO (@rigg0o) reported from Eastwood, England

    Class when you wanna cancel @virginmedia and the gobshite operater cant get it in her thick skull and barraging you with other shite deals to then put the phone down. Times must be hard for mr branson, please liquidate.

  • _teecarts tia carter🥑 (@_teecarts) reported from Eastwood, England

    virgin media is down in my area so looks like i can’t work👏🏼

  • GodberKen Ken Godber (@GodberKen) reported from Annesley, England

    @virginmedia You couldn't make this incompetence up - had another call, chasing 2 mths costs for a phone not used in over 2 yrs, unable to cancel via website or previous Twitter conversation, and then cuts me off. It's a mthly sim only, if I don't use it don't charge me - simples.

  • dergal Gerry White SEO geek (@dergal) reported from Ashby-de-la-Zouch, England

    @virginmedia I tried - I assume it doesn't work on a mobile!?

  • Taidhgh Mr T O'regan (@Taidhgh) reported from Beeston, England

    @virginmedia service in NG8 #Nottingham becoming an expensive joke. Now apparently likely to be intermittent until 3pm for 'improvements' but no notice given? Great service guys. #planning

  • 64derby paul (@64derby) reported from Duffield, England

    @virginmedia just installed virgin broadband 350 today ! only getting 5 mbps in my study.. phoned customers services for a booster to be told none in stock and phone back in 2 weeks.. took me over an hour to speak to a person in India who couldn’t help

  • marksimms3 Mark Simms (@marksimms3) reported from Selston, England

    I want to leave @virginmedia but they are hoping I lose the battle of how long can we keep this man on hold before he gives up” battle ..what a terrible company.

  • breadf2man Fazal Rehman (@breadf2man) reported from Loughborough, England

    @virginmedia I checked last night, it was stuck at the same place it was 3 weeks ago, that is why I raised another complaint about my complaint

  • ilsonnut43 adrian dilks (@ilsonnut43) reported from Ilkeston, England

    @virginmedia why is my wifi so poor when I pay for the top bracket of broadband,my router is always cutting out ,really really fed up with it ?

  • NikkiPearman Nikki Pearman 💙 (@NikkiPearman) reported from Loughborough, England

    @virginmedia I have an issue with my wifi signal being weak upstairs - until last 2 mths it was perfectly fine. However it’s impossible to speak with anyone - I don’t want the automated system or a broadband check as service is fine it’s just range. Unhappy customer

  • breadf2man Fazal Rehman (@breadf2man) reported from Loughborough, England

    @virginmedia Nothing that springs to mine, but ive never known it to constantly drop off, some of the reasons the operators are giving me are silly and I told the lady it was rubbish.. im sorry but I am fed up of ringing every day and getting nowhere. I think i will have to move broadband

  • Chops_Wallage Michael Wallage (@Chops_Wallage) reported from Ripley, England

    @virginmedia customer care should be renamed ‘customer don’t give a ****’ How long waiting to speak to someone...??? #rubbish #crapservice

  • GodberKen Ken Godber (@GodberKen) reported from Annesley, England

    @virginmedia hi - I have a sim only mobile contract that's not been used for at least 18mths. I've stopped the DD as I'm unable to simply cancel via website and the number quoted to call doesn't work. I've got nowhere to go with this problem now.

  • breadf2man Fazal Rehman (@breadf2man) reported from Loughborough, England

    @virginmedia The other issue your engineer was in yesterday surely he would have checked these things out ? Personally i dont think he was very experienced or didnt know how to do his job properly.

  • dergal Gerry White SEO geek (@dergal) reported from Ashby-de-la-Zouch, England

    @virginmedia helping out my 74 year old mother, when she resigned with you at Christmas, you also promised to send out a new V6 box, it never arrived, I chased this up and then you sent an older TiVo box. I spoke to the guy and he told me they're the same !?

  • e2mrk_mark Mark Smith (@e2mrk_mark) reported from Sandiacre, England

    @virginmedia @virginmedia so not only have virgin hiked my bill to £49.00... I’ve had no phone line for 12 months.. it cost me over £4.00 on my mobile to phone them. How does that work Virgin? Appalling service.

  • breadf2man Fazal Rehman (@breadf2man) reported from Loughborough, England

    Just put another complaint into Virgin Media about the fact that my original complaint from the 22/04/21 has not been dealt with and no details of when it will be if ever. I complained about having to make over 13 phone calls all lasting at least 20 minutes and 2 engineer visits

  • activist84 gerisays (@activist84) reported from Beeston, England

    When you’re on the phone to @virginmedia to sort a broadband issue get placed on “hold” while the customer advisor “speaks to a colleague” to be informed the offices are now closed! Absolutely appalling customer service!!! And still haven’t sorted the issue 🙄🙄🙄🙄

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • EmmaOrca1971 Em J Hamilton (@EmmaOrca1971) reported

    @GaryDWatkins @virginmedia Definitely no internet in Exeter. TV down too. Not what you need the day before an important interview on Teams!! Why did I just sign another year contract with Virgin? Nothing but issues since my new contract began last week.

  • billdanks83 Billdanks83 (@billdanks83) reported

    @virginmedia Just called it. It said there are no broadband issues in my area!

  • wayneliddle Wayne Liddle (@wayneliddle) reported

    @GaryDWatkins @virginmedia Nothing here in Plymouth, and service checker web page down - sort it out guys!

  • halesabailsa Haley (@halesabailsa) reported

    @virginmedia Well I guess you guys didn’t want to handle my complaint - 8 weeks on and not a single contact. Someone has touched the complaint as my email is now removed. Oh well - ombudsman it is then......

  • Colin92852325 Colin (@Colin92852325) reported

    @virginmedia is there an issue? No broadband or tv in Plymouth! Even service status on website is down

  • DeviousX_Tourni Tourni (@DeviousX_Tourni) reported

    @virginmedia @charmedagain22 The line says not outages in Exeter, however same problem as others have stated. Can we get a service update with ETA please

  • ingenious82 Sarah Gibson (@ingenious82) reported

    @virginmedia @datamunky How can there be no known issues in area when there are so many reports of exact same problem with South West postcodes??!

  • mattphip Matt Phippen (@mattphip) reported

    @virginmedia seems the whole of Devon is down yet your website says my broadband is ok! … ITS NOT!! PL postcodes are heavily impacted #dosomething

  • Tylerkin93 Tyler Lander (@Tylerkin93) reported

    . @virginmedia rather than keep giving people a bullshit response asking them to check their connection when quite clearly there is a widespread connection issue why don’t you get your people to do their job and find out what the issue is while you accept responsibility

  • SylussInk Syluss Ink (@SylussInk) reported

    @DarrenPlymouth Yes, here in Exeter too. Can't check the status either on their site as page is down. 🙄🙌🏻 @virginmedia