Virgin Media outages and service status in Derby, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 2 outage signals in the last 24 hours around Derby, including 2 direct reports.
- The most common problems reported in this area mention TV, Internet, and Wi-fi.
- The most recent signal from this area was received Jun 11, 7:25 AM GMT+1.
- TV (55%)
- Internet (31%)
- Wi-fi (6%)
- Total Blackout (4%)
- E-mail (2%)
- Phone (2%)
The latest reports from users having issues in Derby come from postal codes DE23 , DE1 , DE24 , DE22 and DE65 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Derby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 11: Problems at Virgin Media
Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Derby, England
The most recent Virgin Media outage reports came from the following cities: Ilkeston, Derby, Burton upon Trent, Swadlincote, Ripley, and Loughborough.
| City | Problem Type | Report Time |
|---|---|---|
 Ilkeston
|
Internet | 8 hours ago |
|
Ilkeston
|
Internet | 10 hours ago |
|
Derby
|
TV | 2 days ago |
|
Derby
|
TV | 2 days ago |
|
Burton upon Trent
|
Total Blackout | 4 days ago |
|
Burton upon Trent
|
Internet | 5 days ago |
Nearby cities with recent reports
2 recent signals
2 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derby, England
Latest outage, problems and issue reports in Derby and nearby locations:
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Derbydog (@derbydog1976) reported from Stenson Fields, England@virginmedia @virginhelp is there a problem with the internet as mine has just dropped off
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Bhavna ππ½ββοΈ (@MissBeBop) reported from Eastwood, England@virginmedia any idea of when service will resume in NG16 as currently trying to work from home with no internet π©
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πΌπππ’π° (@acmtix) reported from Eastwood, England@virginmedia The loss of service registration doesn't even work!
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Jayne Moore (@moore2_jayne) reported from Annesley, England@virginmedia please can you inbox me urgently about restoring my dementia Mums phone line - been holding for over an hour with no human to help - this is urgent. Poor service so far.
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James Armstrong (@iamj_armstrong) reported from Beeston, England@virginmedia are there any outages in the NG9 area or has my broadband broken for the second time this month?
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Fazal Rehman (@breadf2man) reported from Loughborough, England@virginmedia I checked last night, it was stuck at the same place it was 3 weeks ago, that is why I raised another complaint about my complaint
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adrian dilks (@ilsonnut43) reported from Ilkeston, England@virginmedia why is my wifi so poor when I pay for the top bracket of broadband,my router is always cutting out ,really really fed up with it ?
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Fazal Rehman (@breadf2man) reported from Loughborough, England@virginmedia A lady told me two weeks ago it would be sorted end of the week. I rang again a lady said she would contact manager and ring me back that day. Never happened, I will can take complaint to next level and then the independent complaints ombudsmen. Virgin complaints procedure poor
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Michael Sarjeant (@sarjeantm01) reported from Burton upon Trent, England@toik1961 @virginmedia I think there was something all our Internet dropped out now our #alexa network is not working #internetoutage
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πΌπππ’π° (@acmtix) reported from Eastwood, England@virginmedia It's been like this for a while. I cannot rely on the service at all.
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Stephen (@StephenKFrost1) reported from Eastwood, England@virginmedia work done on our internet network has left us with weak security at the same time this was happening I had a new update on my Apple iPhone. Not ver happy with situation.
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haasty kawa (@haasty_kawa) reported from Derby, England@virginmedia I'm not at all satisfied. Since last night until now, my internet has been down. When I attempted to contact customer service, it flatly refused. I attempted to access the page, but it is still blocking me. I am self-employed. The region DE248ET is shown here. Fix it asap
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Kate J (@katej1984) reported from Sandiacre, England@virginmedia any chance you could hire call centre staff that donβt hang up the phone after 3 seconds in an attempt to bring their AHT down?
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Bhavna ππ½ββοΈ (@MissBeBop) reported from Eastwood, EnglandWhen @virginmedia wifi is working itβs bloody amazing, when you need to raise an issue with them itβs the most frustrating experience ever. Today I have had 2 people hang up mid call, 3 bots, 2 people on chat and still in the same place. No ******* wifi!!!!
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Jonathan Ibbotson (@jeibbotson) reported from Castle Donington, England@virginmedia please sort out your appalling broadband service in the derby area. More time down than up @Ofcom you ought to mandate refunds
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Neil Johnson (@neilmjohnson72) reported from Ashby-de-la-Zouch, England@virginmedia You need to sort your customer service out, it is absolutely disgraceful. Your technical team are ignorant and hang calls up without situation. You are getting dumped!
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Joanna Hayes (@SmileyJMH) reported from Loughborough, England@virginmedia I have WiFi at the moment. . . The problem is intermittent, it doesn't seem to coincide with times of high demand necessarily. It's incredibly frustrating, especially when working remotely from home and losing signal cuts everything off.
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paul (@64derby) reported from Duffield, England@virginmedia just installed virgin broadband 350 today ! only getting 5 mbps in my study.. phoned customers services for a booster to be told none in stock and phone back in 2 weeks.. took me over an hour to speak to a person in India who couldnβt help
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James Armstrong (@iamj_armstrong) reported from Beeston, England@virginmedia the internet you installed yesterday has stopped working and you canβt get anyone out until Tuesday? If I want to escalate the issue then it will take 3-5 working days? Can anyone help me?
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Anthony Bates (@antbates1991) reported from Burton upon Trent, EnglandNew tactics from Virgin Media, ring up to cancel, they say they can't find your account and then put the phone down. ππ
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Alex Jones (@dr_besty) reported@gblondon1 @skytv @virginmedia No such thing as loyalty, you pay for a service, they provide said service, that's it. If you want loyalty get a dog.
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Bryn (@bryn14181) reported@gblondon1 @skytv @virginmedia Like people have said youβll be back to Sky within 2 years. Me and the Mrs had Virgin we were paying something like Β£87 a month for the full package come renewal price they wanted Β£213 a month for the same package claiming the Β£87 was a new customer only deal
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Patso (@gunnerpa1963) reportedAm I just after seeing Virgin Media player pulling the second half of the game. Absolutely disgraceful no wonder they get no public fees never seen anything like it
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Solas Nua (@WilliamWhi34104) reported@VirginMediaNews We have had enough of parasites like this **** and virgin media sucking the money out of our taxpayers, the lot of you **** off out of the country, every one of you will pay for you theft.
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Darren Coomer (@coomerdarren) reported@O2 Please help really frustrated as to why no one can answer a simple question, why can I no longer log into the O2 app its asking for my virgin media details I dont have virgin media ?
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Dave (@evo5797) reported@virginmedia @JonStone101 Please don't act as if you don't know this is what happens @virginmedia. I was a customer for over 20 years and had to go through this charade every 18 months.
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Max (@MaxWebster7) reported@virginmedia you guy's are **** and are liars. Never use this company they just fob you off.
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Paul Erasmus (@Paul__Erasmus) reported@virginmedia How do I cancel my account? π€ So tired of sitting on a never answered 0345 phone number to talk to a representative. Very bad service.
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jane rawlings (@djraw123) reported@virginmedia why are we having service issues yet again in the OL2 area ? This has been going on for over a month and is completely unacceptable!
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Jeremy (@Soocity86) reported@AniaSowinski @virginmedia @beckykeating97 We are a small wireless ISP and we've been down since 6/9 10:54 am. Our customers are starting to get very upset.