Virgin Media Outage Report in Derby, England
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The latest reports from users having issues in Derby come from postal codes DE23 and DE22.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Derby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Derby, England
The most recent Virgin Media outage reports came from the following cities: Nottingham, Burton upon Trent, Derby, Ilkeston, Loughborough, Swadlincote and Selston.
| City | Problem Type | Report Time |
|---|---|---|
 Nottingham |
Phone | |
| Nottingham |
TV | |
| Nottingham |
Internet | |
| Burton upon Trent |
Total Blackout | |
| Nottingham |
Internet | |
| Derby |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derby, England
Latest outage, problems and issue reports in Derby and nearby locations:
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Allison Briers
(@tizzy_woo) reported
from
Stapleford, England
@virginmedia No, the operator confirmed my only option was to cancel as he couldn't reduce the price, so I asked him to formally cancel my contract, he put me on hold and never came back! After 45 minutes I hung up. Thanks for replying btw 😊
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Tim Moore
(@timmo1963) reported
from
Ashby-de-la-Zouch, England
@BBCWatchdog Is it me or is @virginmedia really poor with customer service!!
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ryan tobin
(@razzo1) reported
from
Eastwood, England
@virginmedia sort football out on redbutton #awful
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Billy Robson✊🏻💨
(@billyrobson) reported
from
Ashby-de-la-Zouch, England
@virginmedia have we got a problem in LE65 2PP
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Allison Briers
(@tizzy_woo) reported
from
Stapleford, England
@virginmedia That's the installations team, and they put me on hold again. Please give me an email address so I can put my notice in writing. It's pretty terrible that to cancel my contract I have to do a twitter conversation with you because I can't get through on the phone!
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Tim Moore
(@timmo1963) reported
from
Ashby-de-la-Zouch, England
@BBCWatchdog can you help me with @virginmedia please. 4 faulty boxes in 18 months, overcharged for the package I have, they never answer the phone 🤬🤯
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Tim Moore
(@timmo1963) reported
from
Ashby-de-la-Zouch, England
@virginmedia a new low, even by your standards, 4th TiVo box in 18 months and this one managed 20 days before breaking down 👏👏👏
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Emma-Louise ⚽️🔴⚪
(@emseditorial) reported
from
Sandiacre, England
Red button not working on @virginmedia, bloody typical. Can't wait to be rid tbh 🙄 #nffc
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austen blakemore
(@austenblakemore) reported
from
Stapleford, England
@virginmedia Without sounding rude I’ve lost interest in anyone from Virgin media helping me, I get absolutely no where every time :-(
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Jax
(@CarnorJax87) reported
from
Annesley, England
@virginmedia and @SkySports Whoever is the problem behind the red button not showing the midweek matches... Sort it out NOW! Useless the both of you. #NFFC
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austen blakemore
(@austenblakemore) reported
from
Stapleford, England
@BBCWatchdog I’ve had nothing but problems with our Virgin Media wifi
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Tim Moore
(@timmo1963) reported
from
Ashby-de-la-Zouch, England
@virginmedia poor, very poor, in fact absolutely useless
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Juebb
(@juliebuxtonberr) reported
from
Ilkeston, England
@virginmedia my red button for sky sports isn’t working please help ! #nffc
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Sataana
(@MrSataana) reported
from
Annesley, England
Isn't it ironic, that when you do a special stream, @virginmedia always seems to go down... I'll try again tomorrow!
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Mark Simms
(@marksimms3) reported
from
Selston, England
Wow... I honestly thought @virginmedia we’re the worst for customer service but seems like they’ve got serious competition from @ArrowXL_Help and @BandQ - both want to test your commitment to holding for an answer at least 20mins each
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Daniel Palfi
(@danielpalfi) reported
from
Annesley, England
@virginmedia our internet is down for good 20 mins, the lights going crazy on modem and the 4th light flashing green! NG178ET
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Ethan Clarke
(@stigzy) reported
from
Ilkeston, England
@VirginMediaCorp @mdw1989 We're also very sorry we didn't inform you a newer hub model was available years ago, & that you've been paying us for a really shit slow model. Corrected it for you @virginmedia 👍🏼. (They gave me £50 off my bill for the same thing Mike, don't let them get away without compo)
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Nigel Booth
(@m0cvo) reported
from
Annesley, England
@gm8arv @2m0sql @M0VGA @SOTAbeams @TalkTalk @virginmedia The VM system I have here causes no problems from DC to 23cm (as high as I go currently) the only issue I had was when I tried using a mains data network from Argos and it destroyed 6m. Scrapped once identified.
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Ashley neville
(@Ashneville1970) reported
from
Annesley, England
@virginmedia poor services yet again, been on the phone listening to some shocking music for half hour and still waiting!!
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アンドルー
(@MonkeyJuggleDX2) reported
from
Loughborough, England
@SkyHelpTeam We've had technicians out multiple times and it's made no difference. We NEVER had any issues when we had @virginmedia!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Fares_Fair
(@Fares_Fair) reported
@BTPJoe @virginmedia Useless customer services. I have had arguments with them before. Nobody is responsible for taking ownership of issues. They just pass you from pillar to post. #useless
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Liinzi BOO 👻👻👻👻
(@TTfanofthe90s) reported
@virginmedia Omg how bad is it that you ring nearly every hour every day hold for 57mins then they pick up and hang up, I'm FUMING!!!
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Ryan Sims
(@Ryansims9) reported
@virginmedia The issue is my internet is all over the place. It’s dropping off even hard wired to devices. The WiFi is a mess on the testing! It’s up and down. I have a weak security warning and a moderate router!
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Mark Hardie ⭐⭐⭐⭐⭐⭐🏆 ⚽🥊
(@HardieMh37) reported
from
Plymouth, England
@Gazzalatic @virginmedia Totally agree mate if it weren't for the broadband I'd **** them off
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Debbie Edwards
(@Sunseeker1357) reported
@virginmedia I’ve just been on hold for 1 hour and 2 minutes listening to your horrendous hold music to then be cut off! Terrible customer service.
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kevin norris
(@kevinnorris7) reported
@virginmedia you have cancelled my install, third time since 22/10. Each time you offer £25 off my bill. So far you owe me £75. But I won't get it because it's not an active account and I will cancel before you solve the problem.
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Elnaz Rasoolzadeh
(@elnazr7) reported
@virginmedia Yes when I called your customer service there was an automated message saying there was. Really bad timing and also important to be able to speak to someone during these times!
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Sammy Glover
(@itssammykins) reported
@virginmedia hi, checked service status and apparently no issues found but internet been going on and off since Thursday for a few people, is there an issue in the WA11 area?
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Joe Spencer
(@JoeSpencerBooks) reported
@virginmedia My feeling is that you’ve stripped the company back during lockdown and are putting off dealing with complaints as well as your engineers, until the lockdown is over. You have some serious systematic problems you’re refusing to deal.
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☮ Sarah Green ☮
(@SarahDMGreen) reported
@virginmedia Thank you for the new phone. Unfortunately there is still an issue with connecting. My mum @PamelaMaryGreen will need to contact you again