Virgin Media Outage Report in Derby, England

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Loughborough, Ilkeston, Derby, and Burton upon Trent.

City	Problem Type	Report Time
Loughborough	Wi-fi	11 hours ago
Ilkeston	Internet	5 days ago
Derby	Internet	7 days ago
Ilkeston	Wi-fi	8 days ago
Loughborough	Internet	11 days ago
Loughborough	Internet	14 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

• 
  National Forest E-Bike Holidays (@Ebike_holidays) reported 33 seconds ago from Ashby-de-la-Zouch, England

  @virginmedia Everyone is very apologetic but that doesn’t help give a vulnerable old lady the peace of mind that her son is available at the other end of the phone, should something happen.

• 
  Rebecca Ward (@HistoricCatLady) reported 40 seconds ago from Mackworth, England

  @virginmedia what’s going on? I can’t even get onto your website for the service tracker using my phone data! I could really use an update here so that I can actually work!

• 
  James Armstrong (@iamj_armstrong) reported 1 minute ago from Beeston, England

  @virginmedia There isn’t an outage. I have been told it may be a line fault but the hub was fine yesterday afternoon

• 
  Michael Sarjeant (@sarjeantm01) reported 1 minute ago from Burton upon Trent, England

  @toik1961 @virginmedia I think there was something all our Internet dropped out now our #alexa network is not working #internetoutage

• 
  kate kells (@katephus) reported 4 minutes ago from Ilkeston, England

  @virginmedia @02Priority_pjs with the current major issue with your apps are you going to deliver priority booking like you’ve promised? #keeppromises

• 
  National Forest E-Bike Holidays (@Ebike_holidays) reported 5 minutes ago from Ashby-de-la-Zouch, England

  @virginmedia We followed instructions to switch phones to fibre optic. Can dial out but can’t get calls. It’s really upset my mother in law as she is vulnerable and we are her emergency support. Our mobile signal is very poor at home, so she is frightened she can’t contact us.

• 
  Michael Sarjeant (@sarjeantm01) reported 10 minutes ago from Burton upon Trent, England

  @virginmedia We have an engineer booked for Monday but I don't believe this is really acceptable with the amount of money we pay each month we should be able to expect a service which works, I understand there will be issues but over 3 hours later nothing?

• 
  Russell Morrell (@stagladanddad) reported 19 minutes ago from Annesley, England

  Hey @virginmedia my landline has stopped working again This is the second time I've had this problem now You'd have thought with you putting the prices up your service would be better?

• 
  John D (@Jdd535) reported 20 minutes ago from Stapleford, England

  Virgin media must b the worst 4 customer service.. change ur engineer appointment without even discussing it!!! #virginmedia #theworstcustomerservice

• 
  Koa (@kokiekola) reported 20 minutes ago from Awsworth, England

  @virginmedia Please help. :( He was sent the order information and the contract but nothing else. I contacted Yodel and they didn’t have anything to be sent to our house from you. We have no information.

• 
  Andy Oram (@Andyoram25) reported 23 minutes ago from Ashby-de-la-Zouch, England

  Trying to watch #LIVWOL but pic quality on ITV4 is awful. Tried ITV X app & not any better. The Virgin Media ITV X app isn't working. This is poor but not unexpected from ITV who just cannot do digital stuff.

• 
  haasty kawa (@haasty_kawa) reported 30 minutes ago from Derby, England

  @virginmedia I’m not happy at all. My internet has been down since last night till now . I have tried to call customer service and it would straight decline it . I tried going on the website but still it won’t let me . As I work from home . Here is the area DE248ET

• 
  Rob Parker (@roberto85) reported 30 minutes ago from Beeston, England

  @virginmedia it took my nearly 3 hours to cancel my contract after 7 years with you. Your customer service representative made up a fake outstanding bill from 2016 as an excuse not to help me. All sorted now but never going to be a #virginmediacustomer again.

• 
  National Forest E-Bike Holidays (@Ebike_holidays) reported 34 minutes ago from Ashby-de-la-Zouch, England

  @virginmedia It’s even more stressful as we can’t tell her when you will resolve the problem. Extremely poor service.

• 
  James Armstrong (@iamj_armstrong) reported 38 minutes ago from Beeston, England

  @virginmedia the internet you installed yesterday has stopped working and you can’t get anyone out until Tuesday? If I want to escalate the issue then it will take 3-5 working days? Can anyone help me?

• 
  Michael Sarjeant (@sarjeantm01) reported 44 minutes ago from Burton upon Trent, England

  When you have a smart house and your @virginmedia #Wifi goes down so nothing is working 😳 now the kids are moaning at no tablets, @PlayStation or @xboxuk there is only so many times I can reboot the hub...... #internetdown

• 
  haasty kawa (@haasty_kawa) reported 44 minutes ago from Derby, England

  @virginmedia I'm not at all satisfied. Since last night until now, my internet has been down. When I attempted to contact customer service, it flatly refused. I attempted to access the page, but it is still blocking me. I am self-employed. The region DE248ET is shown here. Fix it asap

• 
  John D (@Jdd535) reported 44 minutes ago from Stapleford, England

  Virgin gone down again... Great wen it works... but wen it goes its bad.. n wots worse is their customer service.. or rather lack of it!! Far worse than SKY.. but swap 2 moz.. terrible!!! #sky #virginmedia

• 
  James Armstrong (@iamj_armstrong) reported 46 minutes ago from Beeston, England

  @virginmedia are there any outages in the NG9 area or has my broadband broken for the second time this month?

• 
  Michael Sarjeant (@sarjeantm01) reported 58 minutes ago from Burton upon Trent, England

  @virginmedia Yes it must have shorted itself overnight @virginmedia can I please cancel the engineer?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  1 #FREEBILLY (@DWR_93) reported 8 minutes ago

  @virginmedia Your not sorry. Every year I have the same issue. Your company is a joke.

• 
  Louise Pennington (@LK_Pennington) reported 11 minutes ago

  We're switching from @virginmedia due to the fact that price has gone up and our TV is becoming increasingly useless. Now we can't access STV as the connection is too slow.

• 
  June Reid (@JuneRei29195898) reported 17 minutes ago

  @virginmedia Don't have 4G option. This is not a handset issue but a virginmedia issue. Had problems with a previous handset which I upgraded to the Note. Sort this out or I'll change phone provider. You don't need to Google the issue. Check your complaints log

• 
  naomi davies (@Naomiworldz) reported 19 minutes ago

  @virginmedia Hi - as usual - says no local issues ! But that’s not new - usually says that until it doesn’t say that

• 
  Andrew James Raymond Hill (@AndrewJamesRay3) reported 21 minutes ago

  @virginmedia so wifi completely not working and 1st available engineer appt is Thurs next??!!! Two people home working. Is this the really best u can offer? #virginmedia #customerservice

• 
  Andrew James Raymond Hill (@AndrewJamesRay3) reported 23 minutes ago

  @virginmedia That it completely unacceptable. We have no internet yet have to wait until Thursday? How can that be considered a reasonable service offer? We pay for internet and currently have none. All we are asking is for you to provide what we currently pay for.

• 
  TwoJacks (@booyakka619) reported 23 minutes ago

  @virginmedia I am not ringing them when and if I get a call I will cancel I am going to cancel the direct debit that was setup

• 
  MJG (@MJGgraphics) reported 23 minutes ago

  @virginmedia Hi, no issues showing up. It’s only WiFi, I am getting really bad signal strength upstairs, and it’s not even a large home. Other users generally sit next to the router so don’t experience many problems

• 
  Fon_Ellard (@Fonril) reported 24 minutes ago

  @VirginMedia_TV This is very unfair on the parts of the country where access to Virgin Media tv is not possible. You're alienating those relying on terrestrial or Sky to get their channels, mostly rural areas. Go national with your service please and be fair.

• 
  ZappyCool (@Zappyvera) reported 26 minutes ago

  @virginmedia It looks like my twitter account was blocked by you, my direct messages to you are failing. I need to make a formal complaint