Virgin Media outages and service status in Derby, England

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Ilkeston, Derby, Burton upon Trent, and Loughborough.

City	Problem Type	Report Time
Ilkeston	Total Blackout	1 day ago
Ilkeston	Internet	2 days ago
Derby	Internet	4 days ago
Burton upon Trent	Wi-fi	5 days ago
Loughborough	TV	6 days ago
Loughborough	Internet	6 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

• 
  Amara Pickerill (@amarapickerill) reported 6 minutes ago from Walton upon Trent, England

  @virginmedia please tell me how to contact your complaints department as I have an ongoing issue with your mobile department that’s been raised over the last 12 months and no one can help me! #poorcustomerservice #virginmobile #complaint #help

• 
  Fazal Rehman (@breadf2man) reported 7 minutes ago from Loughborough, England

  @virginmedia A lady told me two weeks ago it would be sorted end of the week. I rang again a lady said she would contact manager and ring me back that day. Never happened, I will can take complaint to next level and then the independent complaints ombudsmen. Virgin complaints procedure poor

• 
  Tony P (@WorTony) reported 16 minutes ago from Selston, England

  Hey @virginmedia I’m really loving the customer service - called 2 weeks ago to report a broken remote - I was told a new one would be on the way. I’m still waiting. I called yesterday and was told the email address I was giving and have had registered for 15-20 years was wrong

• 
  James Dawes (@dawesje) reported 17 minutes ago from Burton upon Trent, England

  @virginmedia just like to say what a load of rubbish your service is! And I’m not even with you

• 
  Danny Chaplin (@dannychappo) reported 20 minutes ago from Beeston, England

  @virginmedia service checker says your not in my area,but I know others who have your service and also diamond cable box right outside my house?

• 
  Russell Morrell (@stagladanddad) reported 23 minutes ago from Annesley, England

  Hey @virginmedia my landline has stopped working again This is the second time I've had this problem now You'd have thought with you putting the prices up your service would be better?

• 
  Bhavna 🙋🏽‍♀️ (@MissBeBop) reported 24 minutes ago from Eastwood, England

  @virginmedia Yes and no. My internet isn’t working all the time and continuously cuts out, this is on a wired connection. I have done the self help, also done the reset when I call through. Have done the pin prick reset and changed hub settings. Still nothing. Have previously been told I need

• 
  Stephen (@StephenKFrost1) reported 28 minutes ago from Eastwood, England

  @virginmedia work done on our internet network has left us with weak security at the same time this was happening I had a new update on my Apple iPhone. Not ver happy with situation.

• 
  Ken Godber (@GodberKen) reported 31 minutes ago from Annesley, England

  @virginmedia You couldn't make this incompetence up - had another call, chasing 2 mths costs for a phone not used in over 2 yrs, unable to cancel via website or previous Twitter conversation, and then cuts me off. It's a mthly sim only, if I don't use it don't charge me - simples.

• 
  Laura Plumbley (@LauraPlumbley) reported 32 minutes ago from Kimberley, England

  @virginmedia my order has been parked since the 14th the customer service team are supposed to be getting in contact? Have tried calling with no answer and then the call was just cut off. I really need to get this sorted

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 33 minutes ago from Eastwood, England

  @virginmedia The loss of service registration doesn't even work!

• 
  kate kells (@katephus) reported 34 minutes ago from Ilkeston, England

  @virginmedia our router has stopped working leaving us without broadband or the telephone and we have been unable to get through to anyone who can help. You just hang up. Fuming!!!! Get in contact ASAP

• 
  Fazal Rehman (@breadf2man) reported 38 minutes ago from Loughborough, England

  @virginmedia The other issue your engineer was in yesterday surely he would have checked these things out ? Personally i dont think he was very experienced or didnt know how to do his job properly.

• 
  James Armstrong (@iamj_armstrong) reported 38 minutes ago from Beeston, England

  @virginmedia There isn’t an outage. I have been told it may be a line fault but the hub was fine yesterday afternoon

• 
  haasty kawa (@haasty_kawa) reported 42 minutes ago from Derby, England

  @virginmedia I'm not at all satisfied. Since last night until now, my internet has been down. When I attempted to contact customer service, it flatly refused. I attempted to access the page, but it is still blocking me. I am self-employed. The region DE248ET is shown here. Fix it asap

• 
  Dave Martin (@flyingscotsmin1) reported 43 minutes ago from Eastwood, England

  @virginmedia what's going on?? TV is still not working!! Tried resetting and still nothing.

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 46 minutes ago from Eastwood, England

  @virginmedia This could not have happened at a worse time for me. I'm happy to make them cups of tea if they fix the fault a little sooner.

• 
  Nikki Pearman 💙 (@NikkiPearman) reported 51 minutes ago from Loughborough, England

  @virginmedia I have an issue with my wifi signal being weak upstairs - until last 2 mths it was perfectly fine. However it’s impossible to speak with anyone - I don’t want the automated system or a broadband check as service is fine it’s just range. Unhappy customer

• 
  Rob Parker (@roberto85) reported 53 minutes ago from Beeston, England

  @virginmedia it took my nearly 3 hours to cancel my contract after 7 years with you. Your customer service representative made up a fake outstanding bill from 2016 as an excuse not to help me. All sorted now but never going to be a #virginmediacustomer again.

• 
  John Puxty (@JohnPuxty) reported 55 minutes ago from Ilkeston, England

  @JPBOLDY @virginmedia I am also getting this problem

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  kellyann (@kellyan99166027) reported 5 minutes ago

  @virginmedia since 1pm yesterday afternoon we have been told that the problem is being fixed. Every time the estimated time comes up you change it again. We have little to no information about what’s happening. Could you please advise on when. It will be corrected ?

• 
  BZSM1TH (@BazingaSmth) reported 5 minutes ago

  @virginmedia Any problems with voice service ? My TV remote is no longer recognising voice commands. Remote is working and I rebooted box. Just get spinning "listening" icon

• 
  theo Johnson ⸆⸉ (@theojamesjohno) reported 8 minutes ago

  @virginmedia wanna sort ur **** out? wifi it’s constantly down it’s a joke been off for 4 days now

• 
  Cambridgewater.x (@cam_bridgewater) reported 9 minutes ago

  @vmbusinesshelp @vmbusiness . Just "upgraded" to Voom 1 gig from 500. Speed slower than previously. Called technical .. they did some fault clearing and told me to reboot router, now I have no internet at all. Technical can't help reverse the error as they don't have full access .. unbelievable. Worst service ever. How can a technician make things worse and then tell me an engineer will be with me Monday ..

• 
  Diplo (@loldiplo) reported 16 minutes ago

  @virginmedia Already got one booked in. I will be complaining however as you already are charging a substantial amount for a service you’re clearly incapable of providing.

• 
  Frank 🇬🇧 💎 (@PureSesh48) reported 19 minutes ago

  @grok how many times have I reported. Virgin media being down on this account?

• 
  Marko Polo (@MarkoPoloG1889) reported 19 minutes ago

  @virginmedia Sort your broadband out for **** sake you charge a lot of money for uour services yet provide a sub standard product it is a disgrace get it sorted

• 
  John Quinlan (@speeednet) reported 19 minutes ago

  @virginmedia I have had a rubbish service for months. Late last year an engineer knocked on the door and said because of a technical problem he had to replace the feed to my house, later informed me he couldn't because of a problem with the ducting. Fast forward to March 26, I get a text saying he is coming 16/03 no show, no explanation no apology. Next text says he will be there 27/04 no show no apology. The last three days the modem/router reboots about every five minutes, phoned again on Sunday explained and the techy advised me can't do anything until 20th June. This is not acceptable, I have been trying for two days to get onto your site, I am told you are sending a confirmation email which never arrives, subsequently I cannot contact the company. Just so that you know I have had enough and will be looking to replace the service ASAP. If I have any contract outstanding, I will see you in court.

• 
  Lady linda jane The Extremist (@Pollo1Lindajane) reported 21 minutes ago

  @christobinsings @virginmedia 3 hours later no refund cant find someone to cancel absolute joke of a company @virginmedia

• 
  Mr Onion (@DanielRobe94975) reported 23 minutes ago

  @virginmedia Why can't I login in. In a constant verification loop between the website and my email address.