Virgin Media outages and service status in Derby, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Derby, including 0 direct reports.
- The most common problems reported in this area mention Internet, E-mail, and Total Blackout.
- The most recent signal from this area was received Sep 6, 7:51 PM GMT+1.
- Internet (75%)
- E-mail (6%)
- Total Blackout (6%)
- Wi-fi (6%)
- Phone (6%)
The latest reports from users having issues in Derby come from postal codes DE23 , DE21 and DE22 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Derby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
September 8: Problems at Virgin Media
Virgin Media is having issues since 02:20 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Derby, England
The most recent Virgin Media outage reports came from the following cities: Ilkeston, Loughborough, Burton upon Trent, and Derby.
| City | Problem Type | Report Time |
|---|---|---|
 Ilkeston
|
Internet | 2 days ago |
|
Loughborough
|
4 days ago | |
|
Ilkeston
|
Internet | 10 days ago |
|
Burton upon Trent
|
Internet | 11 days ago |
|
Burton upon Trent
|
Internet | 11 days ago |
|
Burton upon Trent
|
Phone | 11 days ago |
Nearby cities with recent reports
1 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Derby, England
Latest outage, problems and issue reports in Derby and nearby locations:
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Anthony Bates (@antbates1991) reported from Burton upon Trent, England@virginmedia It's for Virgin Media. Everytime I ring up to try and change something no one over the phone can ever find my account and because of this no one can help me. I want to cancel my package because the offer I'm on expires next month and the services are not worth £84.
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Mark Simms (@marksimms3) reported from Selston, EnglandI want to leave @virginmedia but they are hoping I lose the battle of how long can we keep this man on hold before he gives up” battle ..what a terrible company.
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𝘼𝙙𝙖𝙢🐰 (@acmtix) reported from Eastwood, England@virginmedia This could not have happened at a worse time for me. I'm happy to make them cups of tea if they fix the fault a little sooner.
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Jonathan Ibbotson (@jeibbotson) reported from Castle Donington, England@virginmedia please sort out your appalling broadband service in the derby area. More time down than up @Ofcom you ought to mandate refunds
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Joanna Hayes (@SmileyJMH) reported from Loughborough, England@virginmedia just had call from 'Harry' in London, your technical department. Apparently I'm having issues with broadband speed... His employer ID was 194, apparently? He was shouty, in very loud place, couldn't tell me who I was. Please look into number 01323897224. Infuriating.
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𝘼𝙙𝙖𝙢🐰 (@acmtix) reported from Eastwood, England@Louise4Mh @virginmedia You wait till they try and rip you off by allowing reverse unsolicited text messages to your devices and charge you a £1 a message for a message never sent or received. Criminal.
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gerisays (@activist84) reported from Beeston, EnglandWhen you’re on the phone to @virginmedia to sort a broadband issue get placed on “hold” while the customer advisor “speaks to a colleague” to be informed the offices are now closed! Absolutely appalling customer service!!! And still haven’t sorted the issue 🙄🙄🙄🙄
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James Dawes (@dawesje) reported from Burton upon Trent, England@virginmedia just like to say what a load of rubbish your service is! And I’m not even with you
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Lord William Niven (@bigbrawbill) reported from Ilkeston, EnglandSo @virginmedia has been going off with technical faults from yesterday, My @EE is also been going off signal wise from yesterday is anyone else not think this is eerie and so so weird that both going down at the same time. Come on conspiracy theories welcome.
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Michael Sarjeant (@sarjeantm01) reported from Burton upon Trent, England@virginmedia Yes it must have shorted itself overnight @virginmedia can I please cancel the engineer?
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Sinead Bacon👩🏼⚕️ (@prinnysinead) reported from Kegworth, England@virginmedia need to sort their shit out, we’ve had shitty on off WiFi for months now 🙄🙄
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Ken Godber (@GodberKen) reported from Annesley, England@virginmedia You couldn't make this incompetence up - had another call, chasing 2 mths costs for a phone not used in over 2 yrs, unable to cancel via website or previous Twitter conversation, and then cuts me off. It's a mthly sim only, if I don't use it don't charge me - simples.
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Fazal Rehman (@breadf2man) reported from Loughborough, England@virginmedia Nothing that springs to mine, but ive never known it to constantly drop off, some of the reasons the operators are giving me are silly and I told the lady it was rubbish.. im sorry but I am fed up of ringing every day and getting nowhere. I think i will have to move broadband
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Dane (@Forest_Dane) reported from Beeston, England@marc1box @leonagraham @virginmedia Those lights say it's the Internet. I'm lucky here, been with Virgin since it was diamond cable and NTL and only 128kb/s. Probably only had a few days down in all that time and one of this was a failed router. Not cheap though
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Charlie Bethel (@charlie_bethel) reported from Beeston, England@virginmedia Hi. Nobody has phoned or sent a text to my parents and there phone internet and tv is still not working. They have to keep topping up there mobile credit and nobody answers there calls
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Tuesdy Burgin (@TuesdyB) reported from Ilkeston, England@virginmedia Is the service down in the DE7 area? Everything looks like its working but we have no internet connection.
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James Armstrong (@iamj_armstrong) reported from Beeston, England@virginmedia the internet you installed yesterday has stopped working and you can’t get anyone out until Tuesday? If I want to escalate the issue then it will take 3-5 working days? Can anyone help me?
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Koa (@kokiekola) reported from Awsworth, England@virginmedia Please help. :( He was sent the order information and the contract but nothing else. I contacted Yodel and they didn’t have anything to be sent to our house from you. We have no information.
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𝘼𝙙𝙖𝙢🐰 (@acmtix) reported from Eastwood, England@virginmedia It's been like this for a while. I cannot rely on the service at all.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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^Gavstar^ (@Englandgav) reportedHey @virginmedia want to know why I get bills for myself and someone else? My hub is linked to there account and address so I can access there account/bills and upgrade there package. Your customer services seem unwilling to help. GDPR issue
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Helen Bedford (@helenxbedford) reported@virginmedia I have an engineer visit booked but it’s not showing on the app. I’ve raised a complaint about that but my complaint isn’t showing on the app. I started a live chat and was asked to move to WhatsApp’s, but didn’t receive any comms. How can I get a response from you?
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Andrea Jones (@Ang_Jones72) reported@Graelwyn So many people have had issues with virgin media. Cancelling was a nightmare for my parents.very bad company
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☣ ѕєℓιиα куℓє ☣ (@J3_D1) reportedWould you rather eat a bag of broken glass or deal with @virginmedia I can’t decide…
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Matty 🇬🇧🇪🇺♿ (@Wizardman37) reported@LPXIOP Virgin media customer here, had the same, got a letter they disconnecting the telephone line their end and told us to connect the landline phone to the internet modem with different cable. It worked first time. Copper lines being phased out in favour of VoIP.
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GunnerF77ox🦊 (@ifoxy1977) reportedHello I've had no internet for a week now I had a engineer come out on Wednesday the 26 and he said I need a new wire as the one outside was cut by workmen and another engineer came out on Thursday and I've heard nothing since help please @virginmedia
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William (@William232393) reportedI had Virgin Media - for 10 hours, I also had Virgin Money, I will never EVER touch anything at all with Virgin in front of its name.
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Burn Notice (@BurnNotice85) reported@VirginMediaNews Note to Virgin Media : stop platforming that religious zealot and fantasist - even at the opportunity cost re: a young journalist's tv screen time & professional exposure. He's on his way back to prison when another warrant comes down from the bench, in coming days and weeks.
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Edward Clements (@eddie10oo) reported@daviesa02 @virginmedia Avoid Virgin at all costs, their customer service is horrific.
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Martin (@lionking2014) reported@JuanSpanishfly @LPXIOP @virginmedia I know how it works I was using voip 30 years ago!... The problem is the virgin broadband is down more often than the virgin phone line... So seems like I am losing a reliable landline line to go over a dodgy broadband one!