Virgin Media Outage in Derby, England

@virginmedia service checker says your not in my area,but I know others who have your service and also diamond cable box right outside my house?

@virginmedia @Ofcom how is it acceptable to have no service staff picking up a call after 90 minutes and to leave a vulnerable older person with no telephone?

@virginmedia please can you inbox me urgently about restoring my dementia Mums phone line - been holding for over an hour with no human to help - this is urgent. Poor service so far.

@virginmedia I need to cancel my services but I can't get through on the phone or on the website. How am I supposed to cancel?!

@virginmedia the level of customer service is appalling been with you only 1 day and wished I had stayed with O2

Let down by both @TravelodgeUK and @virginmedia in one weekend. I must be a lucky guy :/

@virginmedia my order has been parked since the 14th the customer service team are supposed to be getting in contact? Have tried calling with no answer and then the call was just cut off. I really need to get this sorted

@virginmedia I need to book an engineer visit, meant to work from home but can’t due to your broadband. Have tried everything advised but nothing .. 1.35mb download please help !

@virginmedia @Moz10Paul Why is it that your customers have to tell you it’s not bloody working before you decide to admit an issue not impressed or happy

@virginmedia Is the service down in the DE7 area? Everything looks like its working but we have no internet connection.

@virginmedia internet not working! All lights and signal showing as normal but all devices not having internet access! NG9 2QZ

@virginmedia our router has stopped working leaving us without broadband or the telephone and we have been unable to get through to anyone who can help. You just hang up. Fuming!!!! Get in contact ASAP

@virginmedia please sort out your appalling broadband service in the derby area. More time down than up @Ofcom you ought to mandate refunds

@virginmedia the performance of your network in the Castle Donington area (DE74) is currently appalling. Massive number of Critical T3 time-out errors. Please fix this NOW #poorservice #virginmediadown

@virginmedia I have WiFi at the moment. . . The problem is intermittent, it doesn't seem to coincide with times of high demand necessarily. It's incredibly frustrating, especially when working remotely from home and losing signal cuts everything off.

@drummerwhitey @virginmedia Not sure if you’ve done this Steve but when I had issues and no joy I slated them on here every 10 minutes, they finally pulled me into a private chat room and I got things sorted

@virginmedia I have used this service for the past hour to then be told the matter can not be fixed via the text service. So that was very unhelpful indeed.

@virginmedia Also, the number is not working

@virginmedia poor customer service i can't cancel my contract online and cant get through on the phone after 30 minutes waiting , ironic for a media company.

Area 30 has been having issues for a week now but @virginmedia still won’t admit there’s an issue - according to them everything is just fine & working perfectly! #virginmediadown #virginmedia #ilkeston #area30

So since last night there's been a Virgin Media issue and we still have no internet which is not ideal when you're both working from home :(

...complaint to the correct dept and someone will contact me on Monday. I asked for an email contact as it's easier to deal with at work! (Teacher) I'm still waiting @virginmedia. (Especially as you've informed @SkyUK to disconnect me!) Appalling service @virginmedia!

@virginmedia a thread. I'm a teacher, during lockdown I had an awful time WFH with incredibly slow broadband. So thought I'd change providers.... 5th Sept: Decided to change providers, so called @virginmedia. Great conversation with the sales team that day.

@virginmedia Your customer service is shocking. I even checked on my initial call when I discovered you’d cancelled my accounts that I wasn’t going to get charged a fee, and a memener of your cancellations team assured me my account was up to date and I would not be charged! A complete farce

@chris_jones117 @virginmedia Honestly experiencing the same thing I need, to do phone calls online, I had to cancel yesterday I’m not doing the same again today ! @virginmedia sort this out! You guys posted this would be sorted by 6pm yesterday 😑

@virginmedia My Internet is down for the second time this week, which is bad enough in itself, but I can’t even log this fact with you, due to the “essential changes” you are making to the My Virgin Media part of your website. #virginmediadown

@VirginRed Hi there, it seems as though my 250 points for being a verified Virgin Media customer hasn’t been applied, could you help me?

@vmbusinesshelp @vmbusiness Hello. Second outage of the week! Complete loss of broadband

@virginmedia Absolutely livid at the wifi signal in my house. I can go half down the road and still have wifi but towards the back of the house it doesn’t work! I’m working from home and its seriously effecting my ability to complete work

Virgin Media goes down on me more than my girl