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Virgin Media outages and service status in Derby, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Derby, including 0 direct reports.
  • The most common problems reported in this area mention Internet, E-mail, and Total Blackout.
  • The most recent signal from this area was received Sep 6, 7:51 PM GMT+1.
  • 75% Internet (75%)
  • 6% E-mail (6%)
  • 6% Total Blackout (6%)
  • 6% Wi-fi (6%)
  • 6% Phone (6%)

The latest reports from users having issues in Derby come from postal codes DE23 , DE21 and DE22 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

September 8: Problems at Virgin Media

Virgin Media is having issues since 02:20 PM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Ilkeston, Loughborough, Burton upon Trent, and Derby.

CityProblem TypeReport Time
Ilkeston Internet 2 days ago
Loughborough E-mail 4 days ago
Ilkeston Internet 10 days ago
Burton upon Trent Internet 11 days ago
Burton upon Trent Internet 11 days ago
Burton upon Trent Phone 11 days ago

Nearby cities with recent reports

Ilkeston

1 recent signals

2 days ago
Loughborough

1 recent signals

4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

  • antbates1991
    Anthony Bates (@antbates1991) reported from Burton upon Trent, England

    @virginmedia It's for Virgin Media. Everytime I ring up to try and change something no one over the phone can ever find my account and because of this no one can help me. I want to cancel my package because the offer I'm on expires next month and the services are not worth £84.

  • marksimms3
    Mark Simms (@marksimms3) reported from Selston, England

    I want to leave @virginmedia but they are hoping I lose the battle of how long can we keep this man on hold before he gives up” battle ..what a terrible company.

  • acmtix
    𝘼𝙙𝙖𝙢🐰 (@acmtix) reported from Eastwood, England

    @virginmedia This could not have happened at a worse time for me. I'm happy to make them cups of tea if they fix the fault a little sooner.

  • jeibbotson
    Jonathan Ibbotson (@jeibbotson) reported from Castle Donington, England

    @virginmedia please sort out your appalling broadband service in the derby area. More time down than up @Ofcom you ought to mandate refunds

  • Liammanning2u
    li.iam🏳️‍🌈👬♥️ (@Liammanning2u) reported from Swadlincote, England

    @virginmedia can someone help me

  • SmileyJMH
    Joanna Hayes (@SmileyJMH) reported from Loughborough, England

    @virginmedia just had call from 'Harry' in London, your technical department. Apparently I'm having issues with broadband speed... His employer ID was 194, apparently? He was shouty, in very loud place, couldn't tell me who I was. Please look into number 01323897224. Infuriating.

  • acmtix
    𝘼𝙙𝙖𝙢🐰 (@acmtix) reported from Eastwood, England

    @Louise4Mh @virginmedia You wait till they try and rip you off by allowing reverse unsolicited text messages to your devices and charge you a £1 a message for a message never sent or received. Criminal.

  • activist84
    gerisays (@activist84) reported from Beeston, England

    When you’re on the phone to @virginmedia to sort a broadband issue get placed on “hold” while the customer advisor “speaks to a colleague” to be informed the offices are now closed! Absolutely appalling customer service!!! And still haven’t sorted the issue 🙄🙄🙄🙄

  • dawesje
    James Dawes (@dawesje) reported from Burton upon Trent, England

    @virginmedia just like to say what a load of rubbish your service is! And I’m not even with you

  • bigbrawbill
    Lord William Niven (@bigbrawbill) reported from Ilkeston, England

    So @virginmedia has been going off with technical faults from yesterday, My @EE is also been going off signal wise from yesterday is anyone else not think this is eerie and so so weird that both going down at the same time. Come on conspiracy theories welcome.

  • sarjeantm01
    Michael Sarjeant (@sarjeantm01) reported from Burton upon Trent, England

    @virginmedia Yes it must have shorted itself overnight @virginmedia can I please cancel the engineer?

  • prinnysinead
    Sinead Bacon👩🏼‍⚕️ (@prinnysinead) reported from Kegworth, England

    @virginmedia need to sort their shit out, we’ve had shitty on off WiFi for months now 🙄🙄

  • GodberKen
    Ken Godber (@GodberKen) reported from Annesley, England

    @virginmedia You couldn't make this incompetence up - had another call, chasing 2 mths costs for a phone not used in over 2 yrs, unable to cancel via website or previous Twitter conversation, and then cuts me off. It's a mthly sim only, if I don't use it don't charge me - simples.

  • breadf2man
    Fazal Rehman (@breadf2man) reported from Loughborough, England

    @virginmedia Nothing that springs to mine, but ive never known it to constantly drop off, some of the reasons the operators are giving me are silly and I told the lady it was rubbish.. im sorry but I am fed up of ringing every day and getting nowhere. I think i will have to move broadband

  • Forest_Dane
    Dane (@Forest_Dane) reported from Beeston, England

    @marc1box @leonagraham @virginmedia Those lights say it's the Internet. I'm lucky here, been with Virgin since it was diamond cable and NTL and only 128kb/s. Probably only had a few days down in all that time and one of this was a failed router. Not cheap though

  • charlie_bethel
    Charlie Bethel (@charlie_bethel) reported from Beeston, England

    @virginmedia Hi. Nobody has phoned or sent a text to my parents and there phone internet and tv is still not working. They have to keep topping up there mobile credit and nobody answers there calls

  • TuesdyB
    Tuesdy Burgin (@TuesdyB) reported from Ilkeston, England

    @virginmedia Is the service down in the DE7 area? Everything looks like its working but we have no internet connection.

  • iamj_armstrong
    James Armstrong (@iamj_armstrong) reported from Beeston, England

    @virginmedia the internet you installed yesterday has stopped working and you can’t get anyone out until Tuesday? If I want to escalate the issue then it will take 3-5 working days? Can anyone help me?

  • kokiekola
    Koa (@kokiekola) reported from Awsworth, England

    @virginmedia Please help. :( He was sent the order information and the contract but nothing else. I contacted Yodel and they didn’t have anything to be sent to our house from you. We have no information.

  • acmtix
    𝘼𝙙𝙖𝙢🐰 (@acmtix) reported from Eastwood, England

    @virginmedia It's been like this for a while. I cannot rely on the service at all.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Englandgav
    ^Gavstar^ (@Englandgav) reported

    Hey @virginmedia want to know why I get bills for myself and someone else? My hub is linked to there account and address so I can access there account/bills and upgrade there package. Your customer services seem unwilling to help. GDPR issue

  • helenxbedford
    Helen Bedford (@helenxbedford) reported

    @virginmedia I have an engineer visit booked but it’s not showing on the app. I’ve raised a complaint about that but my complaint isn’t showing on the app. I started a live chat and was asked to move to WhatsApp’s, but didn’t receive any comms. How can I get a response from you?

  • Ang_Jones72
    Andrea Jones (@Ang_Jones72) reported

    @Graelwyn So many people have had issues with virgin media. Cancelling was a nightmare for my parents.very bad company

  • J3_D1
    ☣ ѕєℓιиα куℓє ☣ (@J3_D1) reported

    Would you rather eat a bag of broken glass or deal with @virginmedia I can’t decide…

  • Wizardman37
    Matty 🇬🇧🇪🇺♿ (@Wizardman37) reported

    @LPXIOP Virgin media customer here, had the same, got a letter they disconnecting the telephone line their end and told us to connect the landline phone to the internet modem with different cable. It worked first time. Copper lines being phased out in favour of VoIP.

  • ifoxy1977
    GunnerF77ox🦊 (@ifoxy1977) reported

    Hello I've had no internet for a week now I had a engineer come out on Wednesday the 26 and he said I need a new wire as the one outside was cut by workmen and another engineer came out on Thursday and I've heard nothing since help please @virginmedia

  • William232393
    William (@William232393) reported

    I had Virgin Media - for 10 hours, I also had Virgin Money, I will never EVER touch anything at all with Virgin in front of its name.

  • BurnNotice85
    Burn Notice (@BurnNotice85) reported

    @VirginMediaNews Note to Virgin Media : stop platforming that religious zealot and fantasist - even at the opportunity cost re: a young journalist's tv screen time & professional exposure. He's on his way back to prison when another warrant comes down from the bench, in coming days and weeks.

  • eddie10oo
    Edward Clements (@eddie10oo) reported

    @daviesa02 @virginmedia Avoid Virgin at all costs, their customer service is horrific.

  • lionking2014
    Martin (@lionking2014) reported

    @JuanSpanishfly @LPXIOP @virginmedia I know how it works I was using voip 30 years ago!... The problem is the virgin broadband is down more often than the virgin phone line... So seems like I am losing a reliable landline line to go over a dodgy broadband one!