Virgin Media Outage Report in Derby, England
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The latest reports from users having issues in Derby come from postal codes DE24 and DE23.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Derby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Derby, England
The most recent Virgin Media outage reports came from the following cities: Ilkeston, Derby, Nottingham, Burton upon Trent, Swadlincote and Loughborough.
| City | Problem Type | Report Time |
|---|---|---|
 Ilkeston |
Total Blackout | |
| Derby |
Wi-fi | |
| Nottingham |
Internet | |
| Burton upon Trent |
Internet | |
| Derby |
Internet | |
| Nottingham |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derby, England
Latest outage, problems and issue reports in Derby and nearby locations:
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Sam Louise Derry
(@SamLDerry) reported
from
Shepshed, England
@virginmedia My Children have noticed lagging on their game stations for approximately the last month & the Issue with the phones been connected but not connected has been nearly 2 weeks (this time around) & progressively getting worst. When we ring up, they can't even perform a line check..
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Ron Yau
(@ryau3) reported
from
Repton, England
@virginmedia Reboot will help for a while but have to stop all in the family who still have signal for streaming radio, Xbox or watching Tv on the TiVo every time. How inconvenient is this for all due to a @unreliable service provided by @virginmedia. Had many other issues before as well...
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sam steel
(@smithy_steel) reported
from
Beeston, England
@virginmedia You guys came to install our internet and wire it all up, did such a bad job an outsourced company came on your behalf to fix it now it doesn’t work at all
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Ron Yau
(@ryau3) reported
from
Repton, England
Writing this using O2 mobile network at home because my @virginmedia fibre is @unreliable. Cannot get to the internet or stream tv but on mobile data it was effortless. Considering going back to BT as they seem to be more consistent.
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Ron Yau
(@ryau3) reported
from
Repton, England
@virginmedia I am having the issue now where I cannot update my apps or use twitter through the Wi-fi. But I am streaming tv. @frustrated. Why do I suffer and stop to reboot the router and paying for unreliable service!!
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Jono Bradley
(@niijonodhg) reported
from
Ilkeston, England
I had to switch to my mobile network for this tweet to send. Sort it out @virginmedia it's becoming a joke.
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MelanieSmith
(@midgetgem1980) reported
from
Heanor and Loscoe, England
@virginmedia every sodding night at 7! No internet, connection dropping out, router rebooting itself 😡😡😡I think another provider is the answer if you can’t sort your shit out! I pay for fibre I expect fibre, not old dial up crap that took ages to connect & dropped every 2secs
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sam steel
(@smithy_steel) reported
from
Stapleford, England
Had @virginmedia sort our internet the guy who did it did such a shit job someone had to come out to sort it and since they’ve been we’ve got no internet 😡😡
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Coach S 👊
(@withcoachs) reported
from
Loughborough, England
Internet man can’t come and fit the WiFi for 2 weeks. Stupid Virgin. @virginmedia
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Lisa
(@lisahaywood10) reported
from
Eastwood, England
@virginmedia The service is on permanent down time. Hence moving to @SkyUK no problems since
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Sam Louise Derry
(@SamLDerry) reported
from
Shepshed, England
@virginmedia We do speak to someone on a regular basis only to be told what I've stated above... when we can get a word in edgeways without being interrupted by Rude Staff
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Darren Fuller
(@dazfuller) reported
from
West Hallam, England
@virginmedia And that information is exactly the problem and the thing which needs reviewing by your security teams. It's terrible advice!
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hollibob
(@hollibob) reported
from
Stapleford, England
@virginmedia having cancelled and be told no more payments will be taken out of account I today had a bill for £129 which I am told will come out of my account end of May currently on hold for 47 mins when she told me it would be 5 mins BAD BAD customer service
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Tim Moore
(@timmo1963) reported
from
Ashby-de-la-Zouch, England
Well @virginmedia my TiVo box is stuck in starting up mode (2 hours) and needs a technician, not available until Tuesday. Piss poor service and your telephone manner leaves a lot to be desired. Waiting for you to get in touch 🤬
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austen blakemore
(@austenblakemore) reported
from
Stapleford, England
My #broadband is so shit @virginmedia I can actually make brew before a page opens !! I’m completely fed up of this ridiculous speed
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Leanne Biggs
(@leannebiggs14) reported
from
Burton upon Trent, England
Absolutely disgusted with @virginmedia mobile customer services. Ring up and after 10 seconds get told to GET TO THE POINT I was actually ringing to change my mobile number as I’ve just taken a new contract out with you. I will be better off staying where I am 😡 #virginmedia
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Leanne Biggs
(@leannebiggs14) reported
from
Burton upon Trent, England
@virginmedia I wanted to change my mobile phone number over as I’ve recently taken out a new sim only contract along with the TV package however I’m thinking of cancelling it all as the customer service was disgraceful and makes be wonder how I would be spoken to if I ever have to ring again
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matt downing
(@mattdowning5) reported
from
Selston, England
@virginmedia just ordered a free WiFi booster, but received contract stating I have committed for another 12 months. I don't want to go ahead on these terms so won't be signing, can you advise how I cancel this upgrade within cooling off period. Thank you
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Ron Yau
(@ryau3) reported
from
Repton, England
@virginmedia I have a hub 3.0 and showing white light. No change to the light with the issue.
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☞Ⓖⓐⓡⓨ Ⓟⓐⓡⓚⓔⓡ☜
(@WiteWulf) reported
from
Shepshed, England
@virginmedia It’s obviously a localised equipment failure caused by the power fluctuation this afternoon, not “signal to noise” problems as your telephone operative said. Get an engineer out here and fix it now, please, @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Phil
(@SmithPes) reported
@virginmedia This is not correct. There are many ways to get Priority tickets without being an o2/virgin customer by changing the URL on booking sites, the only people who seem to be struggling are genuine Virgin/o2 customers stuck with your insufficient apps.
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Thiru Hyker
(@Thiruhyker1) reported
@virginmedia @Liz_Cummins Hi sir I'm In a bad situation of my life going to die because I can't pay my educational loan due to unemployed I'm in India I wrote this to find any help from any people to bring my life
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JoshP
(@joshpullan11) reported
@virginmedia Well obviously 😬 so how didn't you foresee this happening with the HUGE resource and infrastructure you have and how are we nearly 4 hours into pre sale with no fix in place?
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GW soft tip darts
(@graemewright78) reported
@virginmedia Absolute shambles. This should've been planned way better than this. Still having issues on the app. 4 hrs (and counting) of my life I'll never get back!!
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Adie Hughes
(@AdieJAMster) reported
@virginmedia @RobertE93459689 At least virgin know what copy & paste is does due their posts of support! Did people actually think O2 know how technology works!!??
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Steve O'Keeffe
(@steveokeeffe62) reported
@virginmedia Awful service. No doubt it will all be sold out by the time we can access, unless we pay the higher prices to ticket agencies. Amazing how they’ve managed to get them
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GREG BOND
(@bondyboo21) reported
@virginmedia App not working!!!!! What a complete ***** Up!!!!
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Joanne Williams
(@JoanneCMW) reported
@virginmedia I have been trying for 4 hours now. Why was I logged off from the system earlier this morning? You offered a priority booking service for Virgin Media and O2 the same. Surely you realised Peter Kay tickets would be a HUGE demand?!
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🍩🍩🍩BazzaU⚽⚽⚽
(@bazzau73) reported
@virginmedia @adidasrt Not really a surprise though is it, just poorly prepared and a company that thinks OK is good enough. App still not working almost 4 hours after launch of sale just keeps saying "This priority content is not available" and the whole app has crashed
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Chris Carmona 🇪🇺🏳️🌈
(@QESiG21) reported
Typical @virginmedia - promise to fix your broadband by midday, text you to tell you it’s fixed (even though it isn’t) and then make it impossible to contact them cos they’re ‘too busy’.