Virgin Media Outage Report in Derby, England
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The latest reports from users having issues in Derby come from postal codes DE24, DE23 and DE22.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Derby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Derby, England
The most recent Virgin Media outage reports came from the following cities: Burton upon Trent, Nottingham, Derby, Ilkeston, Swadlincote and Loughborough.
| City | Problem Type | Report Time |
|---|---|---|
 Burton upon Trent |
Wi-fi | |
| Burton upon Trent |
Internet | |
| Nottingham |
Wi-fi | |
| Derby |
Internet | |
| Derby |
Internet | |
| Ilkeston |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derby, England
Latest outage, problems and issue reports in Derby and nearby locations:
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whatsitallabout!!
(@horseracingmama) reported
from
Burton upon Trent, England
@virginmedia can’t wait till they read the feedback on the email survey they asked me to do they scored a massive 0 from me and no I would not recommend them and will never go back to them either!!
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Luketh
(@Luketh13ttv) reported
from
Heanor and Loscoe, England
Has anyone else been having issues with @virginmedia today? My Internet has been constantly cutting off #virginmediadown
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Fazal Rehman
(@breadf2man) reported
from
Loughborough, England
@virginmedia I checked last night, it was stuck at the same place it was 3 weeks ago, that is why I raised another complaint about my complaint
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Bhavna 🙋🏽♀️
(@MissBeBop) reported
from
Eastwood, England
When @virginmedia wifi is working it’s bloody amazing, when you need to raise an issue with them it’s the most frustrating experience ever. Today I have had 2 people hang up mid call, 3 bots, 2 people on chat and still in the same place. No ******* wifi!!!!
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Bhavna 🙋🏽♀️
(@MissBeBop) reported
from
Eastwood, England
@virginmedia Yes and no. My internet isn’t working all the time and continuously cuts out, this is on a wired connection. I have done the self help, also done the reset when I call through. Have done the pin prick reset and changed hub settings. Still nothing. Have previously been told I need
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@AnnavsAnna1 @virginmedia The routers are terrible and not fit for purpose.
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John Puxty
(@JohnPuxty) reported
from
Ilkeston, England
@JPBOLDY @virginmedia I am also getting this problem
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Amit Vaidya- #Author (Forever Roaming the World)🌏
(@av9901) reported
from
Loughborough, England
@virginmedia It's been reported ..there was an estimated time of fix...it was fixed ....but now for a 3rd day it's down again!
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DJ Knight 🇬🇧
(@iRacing74) reported
from
Sandiacre, England
With public service cuts, why do we year upon year pay more Council Tax for less service? Virgin Media put their prices, but do not reduce my service - If they did I'd cancel the service. We are legally obliged to pay more for less - go figure 🤷
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Paul Dennison
(@pdenno) reported
from
Beeston, England
@virginmedia why call me twice today, tell me I am a valued customer (22 yrs) and offer me a broadband speed not yet available in my area!! Once again a waste of my time and yours. I would feel more valued if you call and offer me a small saving on my monthly bill! 🤔
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Derbydog
(@derbydog1976) reported
from
Stenson Fields, England
@virginmedia @virginhelp is there a problem with the internet as mine has just dropped off
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Fazal Rehman
(@breadf2man) reported
from
Loughborough, England
@virginmedia A lady told me two weeks ago it would be sorted end of the week. I rang again a lady said she would contact manager and ring me back that day. Never happened, I will can take complaint to next level and then the independent complaints ombudsmen. Virgin complaints procedure poor
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richard taylor
(@richardtaylor37) reported
from
Stapleford, England
@virginmedia so sick of your poor wifi. Using all my mobile data each month because your wifi is so rubbish time to change provider me thinks.
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Dane
(@Forest_Dane) reported
from
Beeston, England
@marc1box @leonagraham @virginmedia Those lights say it's the Internet. I'm lucky here, been with Virgin since it was diamond cable and NTL and only 128kb/s. Probably only had a few days down in all that time and one of this was a failed router. Not cheap though
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Matt Clarke™️ 🎮🕹
(@TweetFlicker) reported
from
Ilkeston, England
@virginmedia I’m at work. Please call me. You’ll be able to get all my details from the complaint number I’ve given you.
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Luketh
(@Luketh13ttv) reported
from
Heanor and Loscoe, England
@virginmedia I've clicked the link, logged in, and apparently there's no network issue... So how do you explain the issues I've had throughout today?
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Amit Vaidya- #Author (Forever Roaming the World)🌏
(@av9901) reported
from
Loughborough, England
Productivity nearly at zero today because @virginmedia been off for nearly 24 hours 🙃 came on for 1 hour and now no service again! ...not I rely on the internet for work or anything 🤔 🙄🤬
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Fazal Rehman
(@breadf2man) reported
from
Loughborough, England
Just put another complaint into Virgin Media about the fact that my original complaint from the 22/04/21 has not been dealt with and no details of when it will be if ever. I complained about having to make over 13 phone calls all lasting at least 20 minutes and 2 engineer visits
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richard taylor
(@richardtaylor37) reported
from
Stapleford, England
@virginmedia Hi, we are having issues connecting to the wifi throughout the house. The room the hub is in is good but the rest of the house is very poor, we have our children complaining that their games consoles won’t connect or buffering and glitching and it’s costing us a fortune.
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Dave Martin
(@flyingscotsmin1) reported
from
Eastwood, England
@virginmedia what's going on?? TV is still not working!! Tried resetting and still nothing.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Phyllis Charles
(@flissaggie) reported
@virginmedia That's the issue I can't make any calls Virgin has deactivated my mobile and I don't have access to a land line
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Adam Cza
(@adam_cza) reported
@virginmedia I rang twice already today and last week. Nothing is being done. I keep getting asked the same question about password and login for old acc. I do not have it! Can you change my email address on the acc or something ? You guys are meant to be experts.
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xRisKyEU
(@FareDesigns) reported
@virginmedia No, the technician tightened the cable on each end then gave us the date for when issues would stop in my area, yet they still continue at random times. Even when I've received a text stating that the area problem has been fixed.
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Simon 🌱 (a certain sort of person)
(@winklesbloke) reported
@virginmedia Sorry, not sure if I'm being slow on the uptake, but can't see any obvious place to activate. Does this mean it's already been done and I just need to sit tight? (Thanks for your patience!)
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matthew weston
(@westoncreative) reported
My wifi is continually going down every day at night @virginmedia … what is going on with your broadband?!
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xRisKyEU
(@FareDesigns) reported
@virginmedia Everytime I check, it's either there's a problem with the hub. Then no problem, then 5 mins later, there's a problem in my area, then it's "we need to send a technician" then it's fine and the messages just repeat every 30 mins or so when I recheck
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Cenk KIRAN👨🏻💻🚀
(@cenkkiran) reported
from
Merton, England
Hey @virginmedia broadband is off AGAIN! Do we need to wait on call for at least 50 mins to reach technical support?
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BlueBerry
(@SolasBB) reported
@Markopite @virginmedia @cbcromabu Can any of the Virgin Media reps on twitter at least reply and say that they ha ve reported the complete lack of Internet service in Maynooth Ireland for over 3 hours now ? Can you confirm someone from Virgin media is investigating this ?
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Nicholas Garside
(@GarsideNico1) reported
@virginmedia I have tried 5 times and 3 hours to get through to technical help with regards my delayed activation. Every-time the call goes through its a dead call.
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Lisa Grimwade
(@lisagrimwade) reported
@virginmedia @vi@virginmedia i sent a WhatsApp message to cancel my contract at 19.16 still waiting for a reply, from someone who is not an auto reply, please advise?