Virgin Media outages and service status in Derby, England

Problems in the last 24 hours in Derby, England

Virgin Media signals over the past 24 hours, with local activity from Derby, England and nearby areas. The dashed baseline applies to service-wide activity, not to local outage confirmation.

• Service-wide signals
• Derby, England and nearby areas
• Service-wide baseline

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Ilkeston, Kegworth, Derby, Loughborough, and Burton upon Trent.

City	Problem Type	Report Time
Ilkeston	Internet	8 hours ago
Kegworth	Internet	8 hours ago
Derby	Internet	3 days ago
Ilkeston	Internet	10 days ago
Derby	Wi-fi	11 days ago
Ilkeston	Wi-fi	11 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

• 
  Michael Sarjeant (@sarjeantm01) reported 4 minutes ago from Burton upon Trent, England

  @virginmedia Yes it must have shorted itself overnight @virginmedia can I please cancel the engineer?

• 
  Mary Oliver (@Mary_C_Oliver) reported 7 minutes ago from Beeston, England

  @virginmedia Also, the number is not working

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 9 minutes ago from Eastwood, England

  @virginmedia What would be really good is if you send out a message to your customers telling them there is an issue rather than leaving it to them to find out that they cannot use your services.

• 
  Gareth Smith (@gaz_smith123) reported 14 minutes ago from Ilkeston, England

  Area 30 has been having issues for a week now but @virginmedia still won’t admit there’s an issue - according to them everything is just fine & working perfectly! #virginmediadown #virginmedia #ilkeston #area30

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 20 minutes ago from Eastwood, England

  @virginmedia Yes I have contacted Virginmedia a couple of times. It looks like there is a problem in Nottingham NG16 area again. This is a common issue. Disconnections and lack of a quality service.

• 
  Dane (@Forest_Dane) reported 22 minutes ago from Beeston, England

  @marc1box @leonagraham @virginmedia Those lights say it's the Internet. I'm lucky here, been with Virgin since it was diamond cable and NTL and only 128kb/s. Probably only had a few days down in all that time and one of this was a failed router. Not cheap though

• 
  kate kells (@katephus) reported 22 minutes ago from Ilkeston, England

  @virginmedia @02Priority_pjs with the current major issue with your apps are you going to deliver priority booking like you’ve promised? #keeppromises

• 
  Rikki Walker (@rikkiwalker) reported 24 minutes ago from Annesley, England

  Let down by both @TravelodgeUK and @virginmedia in one weekend. I must be a lucky guy :/

• 
  Nikki Pearman 💙 (@NikkiPearman) reported 26 minutes ago from Loughborough, England

  @virginmedia I have an issue with my wifi signal being weak upstairs - until last 2 mths it was perfectly fine. However it’s impossible to speak with anyone - I don’t want the automated system or a broadband check as service is fine it’s just range. Unhappy customer

• 
  John Puxty (@JohnPuxty) reported 33 minutes ago from Ilkeston, England

  @JPBOLDY @virginmedia I am also getting this problem

• 
  Michael Wallage (@Chops_Wallage) reported 34 minutes ago from Ripley, England

  @virginmedia customer care should be renamed ‘customer don’t give a ****’ How long waiting to speak to someone...??? #rubbish #crapservice

• 
  Patricio R. Sanchez (@psanchezc) reported 38 minutes ago from Beeston, England

  @virginmedia internet not working! All lights and signal showing as normal but all devices not having internet access! NG9 2QZ

• 
  Fazal Rehman (@breadf2man) reported 41 minutes ago from Loughborough, England

  @virginmedia Nothing that springs to mine, but ive never known it to constantly drop off, some of the reasons the operators are giving me are silly and I told the lady it was rubbish.. im sorry but I am fed up of ringing every day and getting nowhere. I think i will have to move broadband

• 
  whatsitallabout!! (@horseracingmama) reported 45 minutes ago from Burton upon Trent, England

  @virginmedia can’t wait till they read the feedback on the email survey they asked me to do they scored a massive 0 from me and no I would not recommend them and will never go back to them either!!

• 
  James Armstrong (@iamj_armstrong) reported 45 minutes ago from Beeston, England

  @virginmedia There isn’t an outage. I have been told it may be a line fault but the hub was fine yesterday afternoon

• 
  Jonathan Ibbotson (@jeibbotson) reported 47 minutes ago from Castle Donington, England

  @virginmedia the performance of your network in the Castle Donington area (DE74) is currently appalling. Massive number of Critical T3 time-out errors. Please fix this NOW #poorservice #virginmediadown

• 
  Amit Vaidya- #Author (Forever Roaming the World)🌏 (@av9901) reported 50 minutes ago from Loughborough, England

  Productivity nearly at zero today because @virginmedia been off for nearly 24 hours 🙃 came on for 1 hour and now no service again! ...not I rely on the internet for work or anything 🤔 🙄🤬

• 
  gerisays (@activist84) reported 51 minutes ago from Beeston, England

  When you’re on the phone to @virginmedia to sort a broadband issue get placed on “hold” while the customer advisor “speaks to a colleague” to be informed the offices are now closed! Absolutely appalling customer service!!! And still haven’t sorted the issue 🙄🙄🙄🙄

• 
  John Byrne 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@derbytrim) reported 53 minutes ago from Belper, England

  @virginmedia poor customer service i can't cancel my contract online and cant get through on the phone after 30 minutes waiting , ironic for a media company.

• 
  Dave Martin (@flyingscotsmin1) reported 58 minutes ago from Eastwood, England

  @virginmedia what's going on?? TV is still not working!! Tried resetting and still nothing.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  antony coyne (@Ant78uk) reported 8 minutes ago

  @virginmedia I'm guessing it's a @virginmedia issue coa it's only that channel when the same program was on sky sports main event it was fine is also fine on the sky sports app

• 
  Connor gower (@Connorgower3) reported 11 minutes ago

  I have had issues with my broadband for the last 48 hours so far where it keeps being intermittent it's not the first time it's happened and pushing me closer to leaving @virginmedia

• 
  Expanse Consulting Ltd (@ExpanseCon) reported 16 minutes ago

  @MartinXTweets @VodafoneIreland Not a vodafone issue. Looks like a core switch failure, optical cross-connect fault or other fault inside one of the central carrier-neutral hubs. It has dropped interconnection across multiple fixed ISPs (Virgin Media, Eir, Siro, NBI) simultaneously.

• 
  Expanse Consulting Ltd (@ExpanseCon) reported 18 minutes ago

  @MikeScheider_ Not a vodafone issue. Looks like a core switch failure, optical cross-connect fault or other fault inside one of the central carrier-neutral hubs. It has dropped interconnection across multiple fixed ISPs (Virgin Media, Eir, Siro, NBI) simultaneously.

• 
  Juanito (@JuanSpanishfly) reported 18 minutes ago

  @lionking2014 @LPXIOP @virginmedia It is, just like when u call with ur mobile phone using wifi cos uve no service

• 
  Irate_Jobbie (@Irate_Jobbie) reported 21 minutes ago

  @AwTroon Many, many years ago, I called virgin media to tell them I was leaving. They asked why, I said you don't offer value for money anymore. Sorry you're leaving but that is the best price, you already have. It was expensive. No problem, bye now. Next day, virgin cold calls me. Asks me to confirm who I am. I said no, you are calling me, you should know. Guy was annoyed as he was phoning to offer me a better deal. I said fine, I'll call the same retentions team I called yesterday to leave and I'll know it's actually virgin. He got angry, said they can't offer discounts, only he could and if I didn't confirm my details, he couldn't give me the offer. I just told him I could no longer do business with virgin due to such poor security procedures. He seemed very angry about the fact I wasn't willing to give personal identifiable information to a stranger cold calling me. Never paid them a penny again.

• 
  Alison Baines (@AlisonBaines4) reported 30 minutes ago

  @virginmedia We reported an issue with our virgin internet being down on 20/8. Came home from a weeks holiday today still not sorted Open reach have been doing work outside our house and all your team have said they can send someone 31/8.This is not acceptableHow do we escalate?

• 
  Success W Lewis (@SuccessWLewis1) reported 31 minutes ago

  @virginmedia Trying to play @PlayStation @granturismo ? Don't bother! It's just a few tracks and cars in arcade mode without an internet connection! I have home entertainment to prevent these corporate based issues.

• 
  Unainstein (@AstonVillaDoge) reported 31 minutes ago

  So done with @virginmedia, live chat is useless, offer you absolutely terrible deals 'Your renewal offer will be £15 a month more than you currently pay, despite above inflation cost increases every April and you will receive nothing extra in return. This is our biggest discount'

• 
  Escape to the Garden (@JanetsEscapades) reported 32 minutes ago

  @virginmedia I have recently closed by Broadband account. I returned your equipment on 25th August 2026. I have an in-post receipt. However, your email is no reply & there is no contact phone number for customer service? I am now getting further emails about returning this!

Virgin Media outage reports by location

Choose a location to check local Virgin Media reports and activity.

England

• Bicester
• Birmingham
• Gloucester
• Leeds
• London
• Mansfield
• Nottingham
• Plymouth

All Virgin Media report locations