Virgin Media Outage Report in Derby, England
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The latest reports from users having issues in Derby come from postal codes DE24, DE23 and DE22.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Derby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Derby, England
The most recent Virgin Media outage reports came from the following cities: Derby, Ilkeston, Burton upon Trent, Nottingham, Swadlincote and Loughborough.
| City | Problem Type | Report Time |
|---|---|---|
 Derby |
||
| Ilkeston |
Wi-fi | |
| Derby |
Total Blackout | |
| Burton upon Trent |
Wi-fi | |
| Burton upon Trent |
Internet | |
| Nottingham |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derby, England
Latest outage, problems and issue reports in Derby and nearby locations:
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@virginmedia Yes I have contacted Virginmedia a couple of times. It looks like there is a problem in Nottingham NG16 area again. This is a common issue. Disconnections and lack of a quality service.
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Sinead Bacon👩🏼⚕️
(@prinnysinead) reported
from
Kegworth, England
@virginmedia need to sort their shit out, we’ve had shitty on off WiFi for months now 🙄🙄
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@virginmedia It's been like this for a while. I cannot rely on the service at all.
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Charlie Bethel
(@charlie_bethel) reported
from
Beeston, England
@virginmedia Very very poor customer service
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Tim Moore
(@timmo1963) reported
from
Ashby-de-la-Zouch, England
@BBCWatchdog can you help me with @virginmedia please. 4 faulty boxes in 18 months, overcharged for the package I have, they never answer the phone 🤬🤯
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Lord William Niven
(@bigbrawbill) reported
from
Ilkeston, England
@virginmedia I am sorry, but what a shocking customer service, hardly speaking a word of english, patronising me as if I am setting it up wrong and going over what I have already done. Can I have someone english explain what us wrong. !!!!!
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@virginmedia The loss of service registration doesn't even work!
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Amazon Aquatics
(@AmazonAquatics1) reported
from
Ripley, England
@virginmedia I just want to report an open cabinet on my street, and it's hard work, I don't want to sign up to your "community" as I have tried now twice and had to do the damn not a robot thing both times which takes ages and it says my email is not valid
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Lord William Niven
(@bigbrawbill) reported
from
Ilkeston, England
@virginmedia terrible customer service, my box is overheating, has done for around 2 days, we have to switch the box of for 5-6 hours then it comes back on, according to customer services nothing can be done until it happens again, then they will look at it. What a shambles
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Lisa Pitt
(@lisa_c_pitt) reported
from
Gotham, England
@virginmedia can I cancel all services, new contract started 14th Nov. New changes dont take effect until 8th dec.
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Charlie Bethel
(@charlie_bethel) reported
from
Beeston, England
@virginmedia Hi. Nobody has phoned or sent a text to my parents and there phone internet and tv is still not working. They have to keep topping up there mobile credit and nobody answers there calls
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Jonathon Riall
(@jonnyriall) reported
from
Shepshed, England
@virginmedia No issues reported and yet again I can't access any on demand TV tonight.
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James Watts
(@james_watts) reported
from
Sandiacre, England
@virginmedia The is letting me know. Downloads are very slow a video that would normally take 3 mins is now 40.
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@virginmedia What would be really good is if you send out a message to your customers telling them there is an issue rather than leaving it to them to find out that they cannot use your services.
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Jonathon Riall
(@jonnyriall) reported
from
Shepshed, England
@virginmedia Thanks for the reply. On both occasions there's apparently been no issues, and none shown again this morning. It's more the fact that even though it happened twice in a week, and having waited on hold for 30min each time, I just get told to call back if it happens again.
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@Louise4Mh @virginmedia You wait till they try and rip you off by allowing reverse unsolicited text messages to your devices and charge you a £1 a message for a message never sent or received. Criminal.
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Tim Moore
(@timmo1963) reported
from
Ashby-de-la-Zouch, England
@virginmedia poor, very poor, in fact absolutely useless
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Amara Pickerill
(@amarapickerill) reported
from
Walton upon Trent, England
@virginmedia please tell me how to contact your complaints department as I have an ongoing issue with your mobile department that’s been raised over the last 12 months and no one can help me! #poorcustomerservice #virginmobile #complaint #help
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@virginmedia This could not have happened at a worse time for me. I'm happy to make them cups of tea if they fix the fault a little sooner.
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Jonathon Riall
(@jonnyriall) reported
from
Shepshed, England
@virginmedia It doesn't feel like paying £50+ a month for no fancy services (basic TV and broadband) this is great customer service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rebekah 🤩
(@Rebekah__) reported
@Vicwaaar @virginmedia Cancelling will help, they will contact you within 30 days with some better deals! Fingers crossed for you 🤞🏻
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David Adams
(@davidadams84) reported
@virginmedia your customer service is atrocious. Moved properties a few weeks ago and have had nothing but problems. Attempted to call you TEN times and get cut off after an hour on hold. Finally spoke to someone on Saturday who was unapologetic and said her manager would have1/2
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Mike
(@mwangiK) reported
After trying for several days and being cut off mid calls twice and then using messaging service only to be told they can’t supply a cable. Now trying to get router replaced. Can anyone from @virginmedia help?
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Wahid
(@WaHiiD786) reported
@virginmedia We've had your engineers out to resolve issues with the Internet speed but still experiencing the same issues. Speeds drop every other day, router has to be reset fully and then the problem then re-occurs.
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TAMorsy
(@Tamer__Morsy) reported
@virginmedia is this company a joke? Signed a contract on 1st Nov and chose the service to be ready on 5th Dec. On 2nd of Dec, you decided to move the installation date to 22nd. On 19th you moved it to 23rd, and today, you moved it to 19th Jan?????!!!!!
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Steve Broad
(@goodolway) reported
@virginmedia It is just odd for a large media company to have one person in the Billing department that comes onto the chat. Asked me for security and then to tell me they are going to lunch and leaving me to wait for 45 minutes to keep an eye on the chat for them to return. Really bad!
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zach close
(@Zachclose2000) reported
@virginmedia @oliviaachloe Stop saying sorry to everyone and get to work and fix your **** before you Lose all of your customers
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shantazhir
(@shantazhir) reported
@virginmedia Placed a broadband order with you, promptly (within an hour) cancelled - after current provider, @SkyUK, offered a better deal - was told it was taken care of, and days later, see that it has not, and am on the phone again. Poor form, @virginmedia.
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Kirsty Joseph
(@KirstyJoseph1) reported
@virginmedia I understand, I'm not angry with you personally but your company processes are awful and so robotic. Redirecting someone who has been contacting you so many times to contact you is more than frustrating and builds more anger. 👍
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Neil Tosh
(@neiltosh) reported
10 years of broadband service from @TalkTalk and I had a single outage that lasted approximately 2 hours. 2 months with @virginmedia and I have an outage that has lasted more than 24 hours and counting. Who cares about their customers? #virginmedia #CustomerService