Virgin Media outages and service status in Derby, England

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Derby, Ilkeston, Loughborough, Burton upon Trent, and Swadlincote.

City	Problem Type	Report Time
Derby	Wi-fi	2 hours ago
Ilkeston	Internet	1 day ago
Loughborough	E-mail	1 day ago
Derby	TV	4 days ago
Loughborough	TV	5 days ago
Loughborough	Phone	5 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

• 
  Joanna Hayes (@SmileyJMH) reported 5 minutes ago from Loughborough, England

  @virginmedia I have WiFi at the moment. . . The problem is intermittent, it doesn't seem to coincide with times of high demand necessarily. It's incredibly frustrating, especially when working remotely from home and losing signal cuts everything off.

• 
  Ken Godber (@GodberKen) reported 6 minutes ago from Annesley, England

  @virginmedia hi - I have a sim only mobile contract that's not been used for at least 18mths. I've stopped the DD as I'm unable to simply cancel via website and the number quoted to call doesn't work. I've got nowhere to go with this problem now.

• 
  Kate J (@katej1984) reported 7 minutes ago from Sandiacre, England

  @virginmedia any chance you could hire call centre staff that don’t hang up the phone after 3 seconds in an attempt to bring their AHT down?

• 
  Tony P (@WorTony) reported 8 minutes ago from Selston, England

  Hey @virginmedia I’m really loving the customer service - called 2 weeks ago to report a broken remote - I was told a new one would be on the way. I’m still waiting. I called yesterday and was told the email address I was giving and have had registered for 15-20 years was wrong

• 
  Luketh (@Luketh13ttv) reported 14 minutes ago from Heanor and Loscoe, England

  @virginmedia I've clicked the link, logged in, and apparently there's no network issue... So how do you explain the issues I've had throughout today?

• 
  Bhavna 🙋🏽‍♀️ (@MissBeBop) reported 15 minutes ago from Eastwood, England

  When @virginmedia wifi is working it’s bloody amazing, when you need to raise an issue with them it’s the most frustrating experience ever. Today I have had 2 people hang up mid call, 3 bots, 2 people on chat and still in the same place. No ******* wifi!!!!

• 
  Fazal Rehman (@breadf2man) reported 16 minutes ago from Loughborough, England

  @virginmedia A lady told me two weeks ago it would be sorted end of the week. I rang again a lady said she would contact manager and ring me back that day. Never happened, I will can take complaint to next level and then the independent complaints ombudsmen. Virgin complaints procedure poor

• 
  Andy Picken (@andyvic7) reported 22 minutes ago from Walton upon Trent, England

  @drummerwhitey @virginmedia Not sure if you’ve done this Steve but when I had issues and no joy I slated them on here every 10 minutes, they finally pulled me into a private chat room and I got things sorted

• 
  brian alvin (@justrunningnow) reported 23 minutes ago from Sandiacre, England

  @the____ghost @virginmedia Its broken

• 
  Fazal Rehman (@breadf2man) reported 24 minutes ago from Loughborough, England

  Just put another complaint into Virgin Media about the fact that my original complaint from the 22/04/21 has not been dealt with and no details of when it will be if ever. I complained about having to make over 13 phone calls all lasting at least 20 minutes and 2 engineer visits

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 26 minutes ago from Eastwood, England

  @virginmedia It's been like this for a while. I cannot rely on the service at all.

• 
  DJ Knight 🇬🇧 (@iRacing74) reported 30 minutes ago from Sandiacre, England

  With public service cuts, why do we year upon year pay more Council Tax for less service? Virgin Media put their prices, but do not reduce my service - If they did I'd cancel the service. We are legally obliged to pay more for less - go figure 🤷

• 
  James Armstrong (@iamj_armstrong) reported 38 minutes ago from Beeston, England

  @virginmedia are there any outages in the NG9 area or has my broadband broken for the second time this month?

• 
  Lord William Niven (@bigbrawbill) reported 43 minutes ago from Ilkeston, England

  @virginmedia terrible customer service, my box is overheating, has done for around 2 days, we have to switch the box of for 5-6 hours then it comes back on, according to customer services nothing can be done until it happens again, then they will look at it. What a shambles

• 
  John D (@Jdd535) reported 44 minutes ago from Stapleford, England

  Virgin gone down again... Great wen it works... but wen it goes its bad.. n wots worse is their customer service.. or rather lack of it!! Far worse than SKY.. but swap 2 moz.. terrible!!! #sky #virginmedia

• 
  Katy Oliver (@k28ykaty) reported 46 minutes ago from Sandiacre, England

  @virginmedia Except if your me.. I’ve continually been supplied with a poor excuse for broadband.. I was promised a booster for my signal yet weeks later I’ve still not received it.. your not keeping up your side of this contract.. will not renew my contract when this is over!

• 
  Derbydog (@derbydog1976) reported 48 minutes ago from Stenson Fields, England

  @virginmedia @virginhelp is there a problem with the internet as mine has just dropped off

• 
  Jade Lewis (@JadeLewis92) reported 50 minutes ago from Felley, England

  @virginmedia I need to cancel my services but I can't get through on the phone or on the website. How am I supposed to cancel?!

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 53 minutes ago from Eastwood, England

  @Louise4Mh @virginmedia You wait till they try and rip you off by allowing reverse unsolicited text messages to your devices and charge you a £1 a message for a message never sent or received. Criminal.

• 
  Nikki Pearman 💙 (@NikkiPearman) reported 55 minutes ago from Loughborough, England

  @virginmedia That’s my problem. I can’t get to speak to a person and your automated system doesn’t allow me to discuss the issue properly.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Michael De La Broc (@MDeLaBroc1) reported 6 minutes ago

  @Benleo @virginmedia Last MARCH I went in store to enquire about a new, better priced broadband contract or to disconnect. I was going abroad for at the time, but wanted something better when I got back, I was sold on a new contract. Apparently my previous account should have been closed there and then. In September my service is cut off with no explanation, I do most of my work online so this is obviously bad, I got in contact, turns out my direct debit was still going to the supposedly cancelled account, not the current one, for the next three months I have a never ending series of chats on the phone or online chatbot to try and figure out what is going on. I can't log into virgin media online, because the credentials I used, take me to a placeholder screen, because the account is deleted or something, I don't know, no one can tell me. I go abroad in December, come back in January, same problem, the internet is disconnected for ''non payment'', all payments, are still, going to a an account that was supposed to be deleted or merged into my current one a year ago. every other month I am having to redo the same chat on their chatbot, followed by a customer complaints phonecall with some arrogant Indian who barely speaks English and doesn't understand what I am trying to tell him. And every month this goes on for, they are charging me a £7 late fee and even letter saying the price for the contract I am barely receiving service from is going up due to inflation. Truly is an absolute travesty this company, I am just going to cut the entire thing loose and go to StarLink the next time this happens, which I expect will be in two weeks going by the near monthly disconnects I am put through

• 
  DAVIDBUZZ2904 (@DAVIDBUZZ2904) reported 7 minutes ago

  @virginmedia Hi my contract is ending soon can anyone help me get a better price ?

• 
  anubisgate (@anubisgate1977) reported 10 minutes ago

  @Benleo @Iwontcalmdown @virginmedia They really are the worst company got rid of them finally but they still kept taking money.

• 
  Louise Bagshawe (@LouiseMensch) reported 10 minutes ago

  Wow. Shockingly bad by @virginmedia. Lying to @BenLeo that he needed a new contract in order to get equipment repaired, misselling him the contract with a box that didn’t work (admitted by them) and then telling him he wasn’t allowed to go back to his old contract.

• 
  BerkshireFHS (@BerkshireFHS) reported 10 minutes ago

  @virginmedia @vmbusinesshelp It's residential customers whose service is blocked. Virgin Business do provide provide broadband to our premises. This is causing major issues for us. Help!

• 
  Howard Freeman (@rwfc236) reported 14 minutes ago

  @virginmedia Internet down again, TV Down last week, problems are happening too often to be comfortable, perhaps the time has come to review my provider, there are many companies who chase me, I have resisted so far, but these mounting issues are too much

• 
  Jeremy Burrows (@JezDons) reported 14 minutes ago

  @virginmedia my tv & broadband services are down in the DN6 7 area of Doncaster. Is there an outage?

• 
  Frantruth 🏴󠁧󠁢󠁥󠁮󠁧󠁿 🇬🇧 (@frantruth) reported 14 minutes ago

  @Benleo Trouble is, Virgin Media isn't British owned. Regardless, it should be written into law that if you provide telecommunications to British customers, the call centre serving sales and customer service must be based in Britain.

• 
  Lucia (@LadyLucia05) reported 15 minutes ago

  @virginmedia Well that was not what I was informed when I have tried before, even when you have my husband down as vulnerable, I've had loss since last Friday while I was abroad, my home security is not working and im back and forth on here.

• 
  Malcolm Sillick (@Malcolm_Sillick) reported 17 minutes ago

  @Benleo I've been with @virginmedia for many years. Whole reason, is that in my road/area, their broadband in miles quicker than the 'Openreach' slow version. To be fair, it works well most of the time - but when it doesn't and you have to ring the Indian Tech Support; Oh dear it's grim!