Virgin Media

Virgin Media Outage Report in Derby, England

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The latest reports from users having issues in Derby come from postal codes DE22 and DE23.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Derby, England 11/18/2025 11:25

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (61%)

    Internet (61%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Swadlincote, Nottingham, Loughborough, Derby, Ilkeston and Burton upon Trent.

Loading map, please wait...
City Problem Type Report Time
United KingdomSwadlincote Total Blackout
United KingdomSwadlincote Internet
United KingdomNottingham TV
United KingdomNottingham Internet
United KingdomLoughborough Internet
United KingdomDerby Total Blackout

Community Discussion

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Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

  • midgetgem1980 MelanieSmith (@midgetgem1980) reported from Heanor and Loscoe, England

    @virginmedia every sodding night at 7! No internet, connection dropping out, router rebooting itself 😡😡😡I think another provider is the answer if you can’t sort your shit out! I pay for fibre I expect fibre, not old dial up crap that took ages to connect & dropped every 2secs

  • ryau3 Ron Yau (@ryau3) reported from Repton, England

    @virginmedia I have a hub 3.0 and showing white light. No change to the light with the issue.

  • WiteWulf ☞Ⓖⓐⓡⓨ Ⓟⓐⓡⓚⓔⓡ☜ (@WiteWulf) reported from Shepshed, England

    @virginmedia It’s obviously a localised equipment failure caused by the power fluctuation this afternoon, not “signal to noise” problems as your telephone operative said. Get an engineer out here and fix it now, please, @virginmedia

  • withcoachs Coach S 👊 (@withcoachs) reported from Loughborough, England

    Internet man can’t come and fit the WiFi for 2 weeks. Stupid Virgin. @virginmedia

  • ryau3 Ron Yau (@ryau3) reported from Repton, England

    @virginmedia I am having the issue now where I cannot update my apps or use twitter through the Wi-fi. But I am streaming tv. @frustrated. Why do I suffer and stop to reboot the router and paying for unreliable service!!

  • ryau3 Ron Yau (@ryau3) reported from Repton, England

    @virginmedia Reboot will help for a while but have to stop all in the family who still have signal for streaming radio, Xbox or watching Tv on the TiVo every time. How inconvenient is this for all due to a @unreliable service provided by @virginmedia. Had many other issues before as well...

  • ryau3 Ron Yau (@ryau3) reported from Repton, England

    @virginmedia Done that for the tv service and it cannot find a fault. Just ran the broadband to check service. Need to wait 10min.

  • ryau3 Ron Yau (@ryau3) reported from Repton, England

    Writing this using O2 mobile network at home because my @virginmedia fibre is @unreliable. Cannot get to the internet or stream tv but on mobile data it was effortless. Considering going back to BT as they seem to be more consistent.

  • lisahaywood10 Lisa (@lisahaywood10) reported from Eastwood, England

    @virginmedia The service is on permanent down time. Hence moving to @SkyUK no problems since

  • timmo1963 Tim Moore (@timmo1963) reported from Ashby-de-la-Zouch, England

    Well @virginmedia my TiVo box is stuck in starting up mode (2 hours) and needs a technician, not available until Tuesday. Piss poor service and your telephone manner leaves a lot to be desired. Waiting for you to get in touch 🤬

  • smithy_steel sam steel (@smithy_steel) reported from Stapleford, England

    Had @virginmedia sort our internet the guy who did it did such a shit job someone had to come out to sort it and since they’ve been we’ve got no internet 😡😡

  • smithy_steel sam steel (@smithy_steel) reported from Beeston, England

    @virginmedia You guys came to install our internet and wire it all up, did such a bad job an outsourced company came on your behalf to fix it now it doesn’t work at all

  • dazfuller Darren Fuller (@dazfuller) reported from West Hallam, England

    @virginmedia And that information is exactly the problem and the thing which needs reviewing by your security teams. It's terrible advice!

  • SamLDerry Sam Louise Derry (@SamLDerry) reported from Shepshed, England

    @virginmedia My Children have noticed lagging on their game stations for approximately the last month & the Issue with the phones been connected but not connected has been nearly 2 weeks (this time around) & progressively getting worst. When we ring up, they can't even perform a line check..

  • davidluke86 David Luke (@davidluke86) reported from Beeston, England

    An update! It gets better, a member of STAFF used @carolineheppell ‘s details for another customer but @virginmedia won’t refund!!! This would be funny if it wasn’t so appalling.

  • hollibob hollibob (@hollibob) reported from Stapleford, England

    @virginmedia having cancelled and be told no more payments will be taken out of account I today had a bill for £129 which I am told will come out of my account end of May currently on hold for 47 mins when she told me it would be 5 mins BAD BAD customer service

  • SamLDerry Sam Louise Derry (@SamLDerry) reported from Shepshed, England

    @virginmedia We do speak to someone on a regular basis only to be told what I've stated above... when we can get a word in edgeways without being interrupted by Rude Staff

  • leannebiggs14 Leanne Biggs (@leannebiggs14) reported from Burton upon Trent, England

    Absolutely disgusted with @virginmedia mobile customer services. Ring up and after 10 seconds get told to GET TO THE POINT I was actually ringing to change my mobile number as I’ve just taken a new contract out with you. I will be better off staying where I am 😡 #virginmedia

  • leannebiggs14 Leanne Biggs (@leannebiggs14) reported from Burton upon Trent, England

    @virginmedia I wanted to change my mobile phone number over as I’ve recently taken out a new sim only contract along with the TV package however I’m thinking of cancelling it all as the customer service was disgraceful and makes be wonder how I would be spoken to if I ever have to ring again

  • davidluke86 David Luke (@davidluke86) reported from Beeston, England

    Disgusted by @virginmedia taking £150 from @carolineheppell account on a fraudulent DD and then refusing to help her bank or her. Giving fake email addresses not answering complaints. A disgrace.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • tonymc39 Tony McDonough (@tonymc39) reported

    @virginmedia Had numerous conversations and been through every process. Your business culture is shocking. Frankly, I’d rather climb into the tiger enclosure at Chester Zoo with a pork chop around my neck than go down that rabbit hole again.

  • allan_bryson Allan (@allan_bryson) reported

    @virginmedia due to the system issues will we be getting a refund of some of our monthly payment due to you not providing us with what we want ?

  • Pastie82 Paul Crowdy (@Pastie82) reported

    @virginmedia What a shock! Virgin media not working properly! And your status site is conveniently down too! £100+ a month I pay for a service that doesn’t exist! Clowns!!!

  • LeeRussell40 Lee Russell (@LeeRussell40) reported

    @virginmedia Shocking services and disgusting customer service....cannot wait for our contract to end p.s you may want to rethink your twitter slogan

  • kqbrain Khurram Qayam (@kqbrain) reported from Reading, England

    Another day of pathetic experience on @virginmedia broadband service. No broadband service in RG6 area. Regretting my decision to switch. @Ofcom @DowndetectorUK

  • mumof3xxx Samantha Meadows (@mumof3xxx) reported

    @virginmedia Can't ring to let you know of issues cos lines are busy, can't contact you because the website is being updated, so any chance of a refund for service interrupted is zero.

  • YChrismk chriskellett stroke survivor and brain haemorage (@YChrismk) reported

    @ianwlfc96 @virginmedia If we can't get a service probably talk talktv would will

  • BurgessCharlene Charlene (@BurgessCharlene) reported

    @virginmedia As a customer who can’t lodge this for a complaint as your website is down. Enough with copy and pasting. Get it sorted so people will stop complaining to you.

  • tandcbroking Colin Halliday (@tandcbroking) reported

    @virginmedia @BSaundersSport So no credit given if we are without a TV service? A service , that we pay handsomely for incidentally.

  • AndyLovell8 Andy Lovell (@AndyLovell8) reported

    @kellylongmanutd @virginmedia brighton down too , missing the sport to annoying