Virgin Media outages and service status in Derby, England
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Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Derby, including 0 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and TV.
- The most recent signal from this area was received Apr 13, 9:12 PM GMT+1.
- Internet (53%)
- Wi-fi (33%)
- TV (13%)
The latest reports from users having issues in Derby come from postal codes DE23 , DE24 , DE22 and DE1 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Derby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Derby, England
The most recent Virgin Media outage reports came from the following cities: Derby, Ilkeston, Loughborough, and Burton upon Trent.
| City | Problem Type | Report Time |
|---|---|---|
 Derby
|
Wi-fi | 3 days ago |
|
Derby
|
TV | 6 days ago |
|
Derby
|
Wi-fi | 7 days ago |
|
Ilkeston
|
Internet | 9 days ago |
|
Derby
|
Internet | 9 days ago |
|
Loughborough
|
Wi-fi | 9 days ago |
Community Discussion
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Virgin Media Issues Reports Near Derby, England
Latest outage, problems and issue reports in Derby and nearby locations:
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James Armstrong (@iamj_armstrong) reported from Beeston, England@virginmedia the internet you installed yesterday has stopped working and you can’t get anyone out until Tuesday? If I want to escalate the issue then it will take 3-5 working days? Can anyone help me?
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Deborah Marshall 💙 (@deb_the_dj) reported from Sandiacre, England@virginmedia It drops out for a few minutes, then restarts, there is nothing I can see on your service page that helps with that. I'll try the factory reset, its the only thing I haven't tried.
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tia carter🥑 (@_teecarts) reported from Eastwood, Englandvirgin media is down in my area so looks like i can’t work👏🏼
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Amit Vaidya- #Author (Forever Roaming the World)🌏 (@av9901) reported from Loughborough, England@virginmedia It's been reported ..there was an estimated time of fix...it was fixed ....but now for a 3rd day it's down again!
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Amara Pickerill (@amarapickerill) reported from Walton upon Trent, England@virginmedia please tell me how to contact your complaints department as I have an ongoing issue with your mobile department that’s been raised over the last 12 months and no one can help me! #poorcustomerservice #virginmobile #complaint #help
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Lee Smith (@lee0510) reported from Ilkeston, England@virginmedia I cannot contact you by phone, your site will not allow me to sign in as my email is not available, clearly it wasn’t deleted from previous account so I can not see internet status or report faults. My Wi-Fi is intermittent, not working as I type reply.
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Derbydog (@derbydog1976) reported from Stenson Fields, England@virginmedia @virginhelp is there a problem with the internet as mine has just dropped off
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Stuart Windle (@stuwin1) reported from Stenson Fields, England@virginmedia When I phoned the contact centre they said they knew there was an issue and it would be sorted in 24hrs. A quick google shows this isnt just me its a common trend
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Joanna Hayes (@SmileyJMH) reported from Loughborough, England@virginmedia I have WiFi at the moment. . . The problem is intermittent, it doesn't seem to coincide with times of high demand necessarily. It's incredibly frustrating, especially when working remotely from home and losing signal cuts everything off.
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Charlie Bethel (@charlie_bethel) reported from Beeston, England@virginmedia Very very poor customer service
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Fazal Rehman (@breadf2man) reported from Loughborough, England@virginmedia The other issue your engineer was in yesterday surely he would have checked these things out ? Personally i dont think he was very experienced or didnt know how to do his job properly.
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Neil Johnson (@neilmjohnson72) reported from Ashby-de-la-Zouch, England@virginmedia You need to sort your customer service out, it is absolutely disgraceful. Your technical team are ignorant and hang calls up without situation. You are getting dumped!
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richard taylor (@richardtaylor37) reported from Stapleford, England@virginmedia Hi, we are having issues connecting to the wifi throughout the house. The room the hub is in is good but the rest of the house is very poor, we have our children complaining that their games consoles won’t connect or buffering and glitching and it’s costing us a fortune.
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Big Gas (@BigGasson44) reported from Awsworth, England@virginmedia Well it doesn't work and my 8 kids are off school and can't even use their phones let alone their xboxs
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Michael Sarjeant (@sarjeantm01) reported from Burton upon Trent, England@virginmedia We have an engineer booked for Monday but I don't believe this is really acceptable with the amount of money we pay each month we should be able to expect a service which works, I understand there will be issues but over 3 hours later nothing?
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richard taylor (@richardtaylor37) reported from Stapleford, England@virginmedia so sick of your poor wifi. Using all my mobile data each month because your wifi is so rubbish time to change provider me thinks.
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Koa (@kokiekola) reported from Awsworth, England@virginmedia Please help. :( He was sent the order information and the contract but nothing else. I contacted Yodel and they didn’t have anything to be sent to our house from you. We have no information.
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Katy Oliver (@k28ykaty) reported from Sandiacre, England@virginmedia Except if your me.. I’ve continually been supplied with a poor excuse for broadband.. I was promised a booster for my signal yet weeks later I’ve still not received it.. your not keeping up your side of this contract.. will not renew my contract when this is over!
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Nikki Pearman 💙 (@NikkiPearman) reported from Loughborough, England@virginmedia I have an issue with my wifi signal being weak upstairs - until last 2 mths it was perfectly fine. However it’s impossible to speak with anyone - I don’t want the automated system or a broadband check as service is fine it’s just range. Unhappy customer
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Fazal Rehman (@breadf2man) reported from Loughborough, England@virginmedia I checked last night, it was stuck at the same place it was 3 weeks ago, that is why I raised another complaint about my complaint
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Waggy Mama (@WaggyMama) reported@footballontnt is there an issue with streaming of Porto v NFFC? Quality on Virgin TV is awful @virginmedia
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Sprout57 (@pwcwright) reported@misselledee @virginmedia Yes, you can cancel. They have failed to uphold their end of the contract, including the no-show appointments
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M U (@Shef1212) reported@virginmedia no internet, but I need to wait 5 days for engineer! You say you invest millions and increase prices. Been with you since 2010. Why is it so difficult to log a complaint on the phone too? Shocking & ridiculous service. My contract is due in 2 months.
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Paul Parkin (@kingoftheshed) reported@virginmedia This is pathetic now, the signal drops out every half hour. Not really sure what I’m paying for now.
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Alloqui Strix (@AlloquiStrix) reported@virginmedia and another update just received saying it will be fixed today. Honestly, make your mind up. The BB service is excellent when it works. When it doesn't you guys seem to take a trip to the local brewery and drink lemonde!
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simon bennett (@felixeemopener) reported@virginmedia I’m getting so fed up with this. Every weekend. Every bank holiday. How long are you going to allow this intermittent signal to go on? I reckon it’s 4 weeks in a row now
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Alloqui Strix (@AlloquiStrix) reportedAn in-place upgrade which is causing a 10 day outage - pretty awful planning @virginmedia. And telling us it would be fixed in 1 day, then 2 days, then 4 days, then 3 days, then 4 days, then 10 days - is a bit of a joke.
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ThunderCurrie (@Thundercurrie) reported@virginmedia what in the world is up with the wifi in Bournemouth at the moment? No fix until April 15th? I'd very much like some kind of reasonable explanation for that please...
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Ruth Payne (@ruthmpayne) reported@virginmedia the WiFi in Edgbaston / B16 has been down for 48 hours now. Tried finding out what’s happening but call centre was useless. When will this be sorted??? 48 hours is ridiculous
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Marc Adams Reacts (@MarcReacts) reported@virginmedia hi I have an issue tried to dm you my account is down please help