Virgin Media Outage Report in Derby, England
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The latest reports from users having issues in Derby come from postal codes DE23 and DE22.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Derby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Derby, England
The most recent Virgin Media outage reports came from the following cities: Ilkeston, Nottingham, Loughborough, Derby, Burton upon Trent and Swadlincote.
| City | Problem Type | Report Time |
|---|---|---|
 Ilkeston |
Wi-fi | |
| Ilkeston |
Internet | |
| Ilkeston |
Wi-fi | |
| Nottingham |
Wi-fi | |
| Loughborough |
Total Blackout | |
| Nottingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derby, England
Latest outage, problems and issue reports in Derby and nearby locations:
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John Byrne 🏴
(@derbytrim) reported
from
Belper, England
@virginmedia poor customer service i can't cancel my contract online and cant get through on the phone after 30 minutes waiting , ironic for a media company.
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Anthony Bates
(@antbates1991) reported
from
Burton upon Trent, England
@virginmedia It's for Virgin Media. Everytime I ring up to try and change something no one over the phone can ever find my account and because of this no one can help me. I want to cancel my package because the offer I'm on expires next month and the services are not worth £84.
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Lord William Niven
(@bigbrawbill) reported
from
Ilkeston, England
@virginmedia I am sorry, but what a shocking customer service, hardly speaking a word of english, patronising me as if I am setting it up wrong and going over what I have already done. Can I have someone english explain what us wrong. !!!!!
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Neil Johnson
(@neilmjohnson72) reported
from
Ashby-de-la-Zouch, England
@virginmedia You need to sort your customer service out, it is absolutely disgraceful. Your technical team are ignorant and hang calls up without situation. You are getting dumped!
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James Dawes
(@dawesje) reported
from
Burton upon Trent, England
@virginmedia just like to say what a load of rubbish your service is! And I’m not even with you
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Gareth Smith
(@gaz_smith123) reported
from
Ilkeston, England
Area 30 has been having issues for a week now but @virginmedia still won’t admit there’s an issue - according to them everything is just fine & working perfectly! #virginmediadown #virginmedia #ilkeston #area30
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Chris Seddon
(@_Chris_Seddon_) reported
from
Melbourne, England
Looks like someone pulled out the wrong plug at Virgin Media HQ. Even their website is down!
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Lord William Niven
(@bigbrawbill) reported
from
Ilkeston, England
@virginmedia terrible customer service, my box is overheating, has done for around 2 days, we have to switch the box of for 5-6 hours then it comes back on, according to customer services nothing can be done until it happens again, then they will look at it. What a shambles
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@virginmedia The loss of service registration doesn't even work!
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@virginmedia Yes I have contacted Virginmedia a couple of times. It looks like there is a problem in Nottingham NG16 area again. This is a common issue. Disconnections and lack of a quality service.
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Amara Pickerill
(@amarapickerill) reported
from
Walton upon Trent, England
@virginmedia please tell me how to contact your complaints department as I have an ongoing issue with your mobile department that’s been raised over the last 12 months and no one can help me! #poorcustomerservice #virginmobile #complaint #help
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matt downing
(@mattdowning5) reported
from
Selston, England
@virginmedia How about just giving your customers reliably service for the extortionate prices. We can look after our kids as parents. You do your job as service providers. I don't want my kids in borstal
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@virginmedia What would be really good is if you send out a message to your customers telling them there is an issue rather than leaving it to them to find out that they cannot use your services.
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@virginmedia This could not have happened at a worse time for me. I'm happy to make them cups of tea if they fix the fault a little sooner.
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Carrie
(@xCarrie82x) reported
from
Kimberley, England
@virginmedia Broadband and smart tv still up and down!! Wouldn’t mind but worked all day and just wanted to catch up online and chill watching TV! #virginmediadown #lockdown #NHSworkers
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Stuart Windle
(@stuwin1) reported
from
Stenson Fields, England
@virginmedia When I phoned the contact centre they said they knew there was an issue and it would be sorted in 24hrs. A quick google shows this isnt just me its a common trend
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JayBhojani
(@MrBhojani) reported
from
Loughborough, England
@virginmedia £160 a month for you to be shit.
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Anthony Bates
(@antbates1991) reported
from
Burton upon Trent, England
New tactics from Virgin Media, ring up to cancel, they say they can't find your account and then put the phone down. 🖕🖕
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Lord William Niven
(@bigbrawbill) reported
from
Ilkeston, England
So @virginmedia has been going off with technical faults from yesterday, My @EE is also been going off signal wise from yesterday is anyone else not think this is eerie and so so weird that both going down at the same time. Come on conspiracy theories welcome.
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brian alvin
(@justrunningnow) reported
from
Sandiacre, England
@the____ghost @virginmedia Its broken
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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The Sport Man
(@IGMP1) reported
@virginmedia Why is the Virgin TV Go app and web browser not allowing sign in? Why is it saying ‘currently not available’? Did this all yesterday and today
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TakeAim Ltd
(@TakeAimCoach) reported
@virginmedia I upgraded at cost 12mths ago to 350mb service but range dropped and signal strength immediately became worse/intermittent. It was perfect prior to this.. and I paid for for the pleasure.
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Jemma Ball
(@ball_jemma) reported
@virginmedia please can I have some help? I urgently need to get hold of an advisor but was waiting on the phone for an hour and have been waiting for an advisor on the chat bot for 3 hours 😢
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Andrew Govan
(@andrewpgovan) reported
@virginmedia Not replying on here either, have you just resigned to the fact that you have no customer service?
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Ricky Fais
(@ricky_fais) reported
Do not go with virgin media there customer service is awful. After being in a virtual queue for nearly 2 hours online the agent is putting me bk in the queue cos it her home time! They expect us to pay higher prices for this level of service! #virginmedia #ripoff #ripoff
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Josh Johnson
(@GeekJoshJohnson) reported
@BrianMCape @virginmedia @Ofcom That's the kicker; I know if I give it a few months and go back I'll get a fantastic deal! No benefit to being a loyal customer to companies like that
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RM
(@RM64664493) reported
@virginmedia now been on hold for an hour and a half just to cancel my wifi because you won't let customers do this online. Disgraceful waste of my time
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HeldoC
(@c_heldo) reported
@virginmedia They reply fairly quick asking what the problem is then nada. Nothing zilch 🧐
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TakeAim Ltd
(@TakeAimCoach) reported
@virginmedia I’ve been contacting for months about poor service, it’s now about your proposal to increase my service fee... when my service has been subpar for over a year now
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stuart
(@stuart65981966) reported
@virginmedia Your customer service Is beyond a joke. I’ve have been on the phone for 90mins and get nowhere.