Virgin Media outages and service status in Derby, England

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Derby, Loughborough, Swadlincote, Burton upon Trent, and Ilkeston.

City	Problem Type	Report Time
Derby	TV	1 hour ago
Derby	TV	10 hours ago
Derby	TV	14 hours ago
Derby	TV	15 hours ago
Derby	TV	17 hours ago
Loughborough	TV	18 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

• 
  Stephen (@StephenKFrost1) reported 9 minutes ago from Eastwood, England

  @virginmedia work done on our internet network has left us with weak security at the same time this was happening I had a new update on my Apple iPhone. Not ver happy with situation.

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 14 minutes ago from Eastwood, England

  @virginmedia What would be really good is if you send out a message to your customers telling them there is an issue rather than leaving it to them to find out that they cannot use your services.

• 
  Gerry White SEO geek (@dergal) reported 14 minutes ago from Ashby-de-la-Zouch, England

  @virginmedia I tried - I assume it doesn't work on a mobile!?

• 
  Matt Clarke™️ 🎮🕹 (@TweetFlicker) reported 14 minutes ago from Ilkeston, England

  @virginmedia I’m at work. Please call me. You’ll be able to get all my details from the complaint number I’ve given you.

• 
  richard taylor (@richardtaylor37) reported 21 minutes ago from Stapleford, England

  @virginmedia so sick of your poor wifi. Using all my mobile data each month because your wifi is so rubbish time to change provider me thinks.

• 
  Bhavna 🙋🏽‍♀️ (@MissBeBop) reported 22 minutes ago from Eastwood, England

  @virginmedia Yes and no. My internet isn’t working all the time and continuously cuts out, this is on a wired connection. I have done the self help, also done the reset when I call through. Have done the pin prick reset and changed hub settings. Still nothing. Have previously been told I need

• 
  Charlie Bethel (@charlie_bethel) reported 22 minutes ago from Beeston, England

  @virginmedia Very very poor customer service

• 
  Tony P (@WorTony) reported 24 minutes ago from Selston, England

  Hey @virginmedia I’m really loving the customer service - called 2 weeks ago to report a broken remote - I was told a new one would be on the way. I’m still waiting. I called yesterday and was told the email address I was giving and have had registered for 15-20 years was wrong

• 
  owen scrimshaw (@owen40uk) reported 28 minutes ago from Beeston, England

  @virginmedia @Moz10Paul Why is it that your customers have to tell you it’s not bloody working before you decide to admit an issue not impressed or happy

• 
  Lee Smith (@lee0510) reported 29 minutes ago from Ilkeston, England

  @virginmedia please tell me how to speak to someone in your organisation! I can’t get through on line as it doesn’t recognise me even though you bill me and your phone system won’t allow me to speak to anyone. Customer service is diabolical.

• 
  Fazal Rehman (@breadf2man) reported 34 minutes ago from Loughborough, England

  @virginmedia Nothing that springs to mine, but ive never known it to constantly drop off, some of the reasons the operators are giving me are silly and I told the lady it was rubbish.. im sorry but I am fed up of ringing every day and getting nowhere. I think i will have to move broadband

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 36 minutes ago from Eastwood, England

  @virginmedia This could not have happened at a worse time for me. I'm happy to make them cups of tea if they fix the fault a little sooner.

• 
  Mr T O'regan (@Taidhgh) reported 36 minutes ago from Beeston, England

  @virginmedia service in NG8 #Nottingham becoming an expensive joke. Now apparently likely to be intermittent until 3pm for 'improvements' but no notice given? Great service guys. #planning

• 
  RIGGO (@rigg0o) reported 39 minutes ago from Eastwood, England

  Class when you wanna cancel @virginmedia and the gobshite operater cant get it in her thick skull and barraging you with other shite deals to then put the phone down. Times must be hard for mr branson, please liquidate.

• 
  Mark Smith (@e2mrk_mark) reported 41 minutes ago from Sandiacre, England

  @virginmedia @virginmedia so not only have virgin hiked my bill to £49.00... I’ve had no phone line for 12 months.. it cost me over £4.00 on my mobile to phone them. How does that work Virgin? Appalling service.

• 
  Lord William Niven (@bigbrawbill) reported 44 minutes ago from Ilkeston, England

  @virginmedia I am sorry, but what a shocking customer service, hardly speaking a word of english, patronising me as if I am setting it up wrong and going over what I have already done. Can I have someone english explain what us wrong. !!!!!

• 
  John D (@Jdd535) reported 48 minutes ago from Stapleford, England

  Any chance virgin media can sort their network out.. paying for over 300mbps n only getting 46mbps!! #VirginMediaoutage #virginmediauk #virginmedia

• 
  Stuart Clarke (@Clarkey198) reported 57 minutes ago from Hilton, England

  @virginmedia the level of customer service is appalling been with you only 1 day and wished I had stayed with O2

• 
  Katy Oliver (@k28ykaty) reported 60 minutes ago from Sandiacre, England

  @virginmedia Except if your me.. I’ve continually been supplied with a poor excuse for broadband.. I was promised a booster for my signal yet weeks later I’ve still not received it.. your not keeping up your side of this contract.. will not renew my contract when this is over!

• 
  kate kells (@katephus) reported 60 minutes ago from Ilkeston, England

  @virginmedia our router has stopped working leaving us without broadband or the telephone and we have been unable to get through to anyone who can help. You just hang up. Fuming!!!! Get in contact ASAP

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Michelle Jarrett (@MicheJarrett) reported 4 minutes ago

  @virginmedia have had tv issues since 12.30pm, channels not working and your service checker is also not working. When will this be fixed and will I be compensated for this?

• 
  Bruce Findlay /power to the people 🕊✌ (@brucerisk) reported 4 minutes ago

  @PaulGrayDJ @Keef_B_1 @virginmedia Is your tv service working right now? #VirginTVDown

• 
  MICHAEL (@WELSHDRAGON135) reported 5 minutes ago

  @virginmedia Paying for a service we cannot access . My contract is up soon 👋👋👋

• 
  Shorty (@ClassicSoulDJ) reported 11 minutes ago

  Been on hold for over 40 minutes trying to get through to @virginmedia - as always their customer service is nothing more than shocking

• 
  Ahmed Mohamed (@Medzy1506) reported 11 minutes ago

  @virginmedia Looks like my TV is back but now my Internet has issues 🙄

• 
  Tommy71 (@Tommyboyle_71) reported 15 minutes ago

  @virginmedia The pixelated picture is just like what happens on a satellite , could it be a satellite issue Virgin ? Ln5 post code

• 
  Michael Portal (@Mortalportal01) reported 15 minutes ago

  @MartinSLewis Hi Martin. Are you aware of the scam between Virgin Media and 02? They hound you with calls, set you up as an existing VM customer, and then unknown to you, you have an 02 threatning letter asking for £30 a month. This was not agreed to or even known...help 🙏

• 
  Seelsy (@Seelsya_) reported 25 minutes ago

  @virginmedia Issue here too. Pixelated.

• 
  John B (@JohnBar72896911) reported 26 minutes ago

  @ian_Leeds_UK @LouiseTregidgo @virginmedia Probably because its 3 hours later and we pay a fortune. Dodgy box prob gets better service and more reliable

• 
  Luda 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Luda_6550) reported 28 minutes ago

  @virginmedia I am in desperate need of help, my tv isn’t working properly, the phone line I been given tells me it’s not available. Once I got through giving it my account number it doesn’t recognise my account number. It’s turning into nightmare. Can you help