Virgin Media outages and service status in Derby, England

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Burton upon Trent, Loughborough, Ilkeston, and Derby.

City	Problem Type	Report Time
Burton upon Trent	Wi-fi	4 hours ago
Loughborough	TV	24 hours ago
Loughborough	Internet	1 day ago
Loughborough	Internet	1 day ago
Ilkeston	Total Blackout	3 days ago
Ilkeston	Total Blackout	3 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 5 minutes ago from Eastwood, England

  @virginmedia This could not have happened at a worse time for me. I'm happy to make them cups of tea if they fix the fault a little sooner.

• 
  Koa (@kokiekola) reported 8 minutes ago from Awsworth, England

  @virginmedia Please help. :( He was sent the order information and the contract but nothing else. I contacted Yodel and they didn’t have anything to be sent to our house from you. We have no information.

• 
  Andy Oram (@Andyoram25) reported 17 minutes ago from Ashby-de-la-Zouch, England

  Trying to watch #LIVWOL but pic quality on ITV4 is awful. Tried ITV X app & not any better. The Virgin Media ITV X app isn't working. This is poor but not unexpected from ITV who just cannot do digital stuff.

• 
  Lord William Niven (@bigbrawbill) reported 19 minutes ago from Ilkeston, England

  @virginmedia I am sorry, but what a shocking customer service, hardly speaking a word of english, patronising me as if I am setting it up wrong and going over what I have already done. Can I have someone english explain what us wrong. !!!!!

• 
  Kizzy 🦇 Puckmigo23 (@Kizztronice) reported 19 minutes ago from Awsworth, England

  @virginmedia I have used this service for the past hour to then be told the matter can not be fixed via the text service. So that was very unhelpful indeed.

• 
  Mark Smith (@e2mrk_mark) reported 22 minutes ago from Sandiacre, England

  @virginmedia @virginmedia so not only have virgin hiked my bill to £49.00... I’ve had no phone line for 12 months.. it cost me over £4.00 on my mobile to phone them. How does that work Virgin? Appalling service.

• 
  Matt Clarke™️ 🎮🕹 (@TweetFlicker) reported 25 minutes ago from Ilkeston, England

  @virginmedia I’m at work. Please call me. You’ll be able to get all my details from the complaint number I’ve given you.

• 
  Nikki Pearman 💙 (@NikkiPearman) reported 26 minutes ago from Loughborough, England

  @virginmedia I have an issue with my wifi signal being weak upstairs - until last 2 mths it was perfectly fine. However it’s impossible to speak with anyone - I don’t want the automated system or a broadband check as service is fine it’s just range. Unhappy customer

• 
  Amit Vaidya- #Author (Forever Roaming the World)🌏 (@av9901) reported 26 minutes ago from Loughborough, England

  @virginmedia It's been reported ..there was an estimated time of fix...it was fixed ....but now for a 3rd day it's down again!

• 
  richard taylor (@richardtaylor37) reported 28 minutes ago from Stapleford, England

  @virginmedia Hi, we are having issues connecting to the wifi throughout the house. The room the hub is in is good but the rest of the house is very poor, we have our children complaining that their games consoles won’t connect or buffering and glitching and it’s costing us a fortune.

• 
  Ken Godber (@GodberKen) reported 29 minutes ago from Annesley, England

  @virginmedia You couldn't make this incompetence up - had another call, chasing 2 mths costs for a phone not used in over 2 yrs, unable to cancel via website or previous Twitter conversation, and then cuts me off. It's a mthly sim only, if I don't use it don't charge me - simples.

• 
  Gareth Smith (@gaz_smith123) reported 31 minutes ago from Ilkeston, England

  Area 30 has been having issues for a week now but @virginmedia still won’t admit there’s an issue - according to them everything is just fine & working perfectly! #virginmediadown #virginmedia #ilkeston #area30

• 
  Neil else (@Neilelse1974) reported 34 minutes ago from Chellaston, England

  @virginmedia I need to book an engineer visit, meant to work from home but can’t due to your broadband. Have tried everything advised but nothing .. 1.35mb download please help !

• 
  haasty kawa (@haasty_kawa) reported 38 minutes ago from Derby, England

  @virginmedia I'm not at all satisfied. Since last night until now, my internet has been down. When I attempted to contact customer service, it flatly refused. I attempted to access the page, but it is still blocking me. I am self-employed. The region DE248ET is shown here. Fix it asap

• 
  Stuart Windle (@stuwin1) reported 45 minutes ago from Stenson Fields, England

  @virginmedia When I phoned the contact centre they said they knew there was an issue and it would be sorted in 24hrs. A quick google shows this isnt just me its a common trend

• 
  RIGGO (@rigg0o) reported 45 minutes ago from Eastwood, England

  Class when you wanna cancel @virginmedia and the gobshite operater cant get it in her thick skull and barraging you with other shite deals to then put the phone down. Times must be hard for mr branson, please liquidate.

• 
  li.iam🏳️‍🌈👬♥️ (@Liammanning2u) reported 46 minutes ago from Swadlincote, England

  @virginmedia @taylur41 Does @LutzSchueler know how bad your customer service is

• 
  kate kells (@katephus) reported 48 minutes ago from Ilkeston, England

  @virginmedia our router has stopped working leaving us without broadband or the telephone and we have been unable to get through to anyone who can help. You just hang up. Fuming!!!! Get in contact ASAP

• 
  Mark Simms (@marksimms3) reported 51 minutes ago from Selston, England

  I want to leave @virginmedia but they are hoping I lose the battle of how long can we keep this man on hold before he gives up” battle ..what a terrible company.

• 
  paul (@64derby) reported 52 minutes ago from Duffield, England

  @virginmedia just installed virgin broadband 350 today ! only getting 5 mbps in my study.. phoned customers services for a booster to be told none in stock and phone back in 2 weeks.. took me over an hour to speak to a person in India who couldn’t help

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  YorkshireB'stard (@Phil197881) reported 8 minutes ago

  @TheGriftReport I have the same problem with Virgin media, their call centre is in India and more than once I've just rung off after not understanding what the guy said.

• 
  🇬🇧💃Kitty Fisher🏴󠁧󠁢󠁥󠁮󠁧󠁿💋🌺🇬🇧🇮🇱💜✡️💋 (@Purple67Florida) reported 9 minutes ago

  @NotFarLeftAtAll Said it many time whilst speaking to a customer service rep at Virgin Media . Absolutely pathetic.

• 
  Chib Ma Nib (@chibmanib) reported 10 minutes ago

  @virginmedia please sort your Internet services out. Its up and down all day and now I've been without wifi for 2 whole days

• 
  Pauly (@OldSkoolGeek71) reported 11 minutes ago

  Got a new Virgin Media Home Hub! They texted saying you need an UPGRADE! Son plugged it in, we were getting 200bits per second, now 100 bits per second, SO! IT IS SLOWER VIRGIN MEDIA!...WTF IS THAT ABOUT!?...x

• 
  Marc (@marcleigh) reported 11 minutes ago

  @o2 @virginmedia your new sign in method is ridiculous this is 2026 get proper security not this stupid email link to verify

• 
  Isla (@saoirseisla) reported 12 minutes ago

  My fave thing about @virginmedia is nothing. No WiFi for 4 days. No WiFi = no tv. Been fobbed off for days. Each day promising it’ll fixed by the end of the day. Only to turn around today and say only an engineer coming to the house can fix it. I want out of this contract.

• 
  Chib Ma Nib (@chibmanib) reported 12 minutes ago

  @virginmedia please sort your Internet services out. Its up and down all day and now I've been without wifi for 2 whole days

• 
  beir13346 (@beir13346) reported 14 minutes ago

  @virginmedia there has been intermittent signal in the Salford area on and off for mo this. What is going on with your service? Yes I have already signed in and run the diagnostics.

• 
  Lynne Devlin (@lynne_devlin) reported 16 minutes ago

  @virginmedia Absolutely appalled at the incompetent awful level of service. Over 3 hours on live chat trying to sort out my 96 year old grandmother contract as you are trying to charge her an obscene amount of money and I am no further forward.

• 
  Paul Hulse (@paulpresenteruk) reported 16 minutes ago

  Having major issues with @ring doorbell, seemed to loose connection so iv tried recharging and reconnecting, rebooting etc but it still won’t connect @virginmedia