Virgin Media outages and service status in Derby, England

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Derby, Ilkeston, Loughborough, Burton upon Trent, and Swadlincote.

City	Problem Type	Report Time
Derby	Internet	3 hours ago
Derby	Wi-fi	7 hours ago
Ilkeston	Internet	1 day ago
Loughborough	E-mail	2 days ago
Derby	TV	5 days ago
Loughborough	TV	5 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

• 
  Gerry White SEO geek (@dergal) reported 3 minutes ago from Ashby-de-la-Zouch, England

  @virginmedia I tried - I assume it doesn't work on a mobile!?

• 
  National Forest E-Bike Holidays (@Ebike_holidays) reported 6 minutes ago from Ashby-de-la-Zouch, England

  @virginmedia It’s even more stressful as we can’t tell her when you will resolve the problem. Extremely poor service.

• 
  Jayne Moore (@moore2_jayne) reported 6 minutes ago from Annesley, England

  @virginmedia please can you inbox me urgently about restoring my dementia Mums phone line - been holding for over an hour with no human to help - this is urgent. Poor service so far.

• 
  Fazal Rehman (@breadf2man) reported 8 minutes ago from Loughborough, England

  @virginmedia A lady told me two weeks ago it would be sorted end of the week. I rang again a lady said she would contact manager and ring me back that day. Never happened, I will can take complaint to next level and then the independent complaints ombudsmen. Virgin complaints procedure poor

• 
  richard taylor (@richardtaylor37) reported 16 minutes ago from Stapleford, England

  @virginmedia Hi, we are having issues connecting to the wifi throughout the house. The room the hub is in is good but the rest of the house is very poor, we have our children complaining that their games consoles won’t connect or buffering and glitching and it’s costing us a fortune.

• 
  Joanna Hayes (@SmileyJMH) reported 18 minutes ago from Loughborough, England

  @virginmedia just had call from 'Harry' in London, your technical department. Apparently I'm having issues with broadband speed... His employer ID was 194, apparently? He was shouty, in very loud place, couldn't tell me who I was. Please look into number 01323897224. Infuriating.

• 
  Amazon Aquatics (@AmazonAquatics1) reported 21 minutes ago from Ripley, England

  @virginmedia I just want to report an open cabinet on my street, and it's hard work, I don't want to sign up to your "community" as I have tried now twice and had to do the damn not a robot thing both times which takes ages and it says my email is not valid

• 
  Rob Parker (@roberto85) reported 24 minutes ago from Beeston, England

  @virginmedia it took my nearly 3 hours to cancel my contract after 7 years with you. Your customer service representative made up a fake outstanding bill from 2016 as an excuse not to help me. All sorted now but never going to be a #virginmediacustomer again.

• 
  DJ Knight 🇬🇧 (@iRacing74) reported 25 minutes ago from Sandiacre, England

  With public service cuts, why do we year upon year pay more Council Tax for less service? Virgin Media put their prices, but do not reduce my service - If they did I'd cancel the service. We are legally obliged to pay more for less - go figure 🤷

• 
  Mark Simms (@marksimms3) reported 25 minutes ago from Selston, England

  I want to leave @virginmedia but they are hoping I lose the battle of how long can we keep this man on hold before he gives up” battle ..what a terrible company.

• 
  Ken Godber (@GodberKen) reported 33 minutes ago from Annesley, England

  @virginmedia You couldn't make this incompetence up - had another call, chasing 2 mths costs for a phone not used in over 2 yrs, unable to cancel via website or previous Twitter conversation, and then cuts me off. It's a mthly sim only, if I don't use it don't charge me - simples.

• 
  Tony P (@WorTony) reported 34 minutes ago from Selston, England

  Hey @virginmedia I’m really loving the customer service - called 2 weeks ago to report a broken remote - I was told a new one would be on the way. I’m still waiting. I called yesterday and was told the email address I was giving and have had registered for 15-20 years was wrong

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 37 minutes ago from Eastwood, England

  @AnnavsAnna1 @virginmedia The routers are terrible and not fit for purpose.

• 
  Kizzy 🦇 Puckmigo23 (@Kizztronice) reported 38 minutes ago from Awsworth, England

  @virginmedia I have used this service for the past hour to then be told the matter can not be fixed via the text service. So that was very unhelpful indeed.

• 
  Kate J (@katej1984) reported 47 minutes ago from Sandiacre, England

  @virginmedia any chance you could hire call centre staff that don’t hang up the phone after 3 seconds in an attempt to bring their AHT down?

• 
  Lord William Niven (@bigbrawbill) reported 50 minutes ago from Ilkeston, England

  So @virginmedia has been going off with technical faults from yesterday, My @EE is also been going off signal wise from yesterday is anyone else not think this is eerie and so so weird that both going down at the same time. Come on conspiracy theories welcome.

• 
  Jonathan Ibbotson (@jeibbotson) reported 50 minutes ago from Castle Donington, England

  @virginmedia the performance of your network in the Castle Donington area (DE74) is currently appalling. Massive number of Critical T3 time-out errors. Please fix this NOW #poorservice #virginmediadown

• 
  Jade Lewis (@JadeLewis92) reported 51 minutes ago from Felley, England

  @virginmedia I need to cancel my services but I can't get through on the phone or on the website. How am I supposed to cancel?!

• 
  Amit Vaidya- #Author (Forever Roaming the World)🌏 (@av9901) reported 55 minutes ago from Loughborough, England

  @virginmedia It's been reported ..there was an estimated time of fix...it was fixed ....but now for a 3rd day it's down again!

• 
  Dave Martin (@flyingscotsmin1) reported 60 minutes ago from Eastwood, England

  @virginmedia what's going on?? TV is still not working!! Tried resetting and still nothing.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Catriona **** (@CJD39) reported 2 minutes ago

  @virginmedia quite possibly the worst customer service EVER. I have been a loyal customer for years! Absolutely disgraceful

• 
  guygorilla (@guygorillacity) reported 2 minutes ago

  @Benleo @virginmedia Agree - worst company - taking more than fixed price contract stipulated from an old age pensioner.

• 
  KrYpt (@KrYpt923317) reported 2 minutes ago

  @Benleo Disgusting customer service. I’ve had many issues with then. Financial Ombudsman Service have always helped, but now they’ve changed regulators, who are almost as bad as VM. Virgin Media just hiding behind a great product.

• 
  Cyberbob1uk (@cyberbob1uk) reported 6 minutes ago

  @virginmedia 51 days with you and 5 internet outages on April 4th, 6th, 12th, May 15th and yesterday which still not sorted today. How can you justify this shoddy level of service? Was with my previous provider for 10 years, 0 outages.

• 
  Twelfty 45543 (@trishbeaker71) reported 6 minutes ago

  @virginmedia is there any issues with the internet in the M11 area of Manchester

• 
  Maggie N (@MAGGINED) reported 9 minutes ago

  @virginmedia Hey @virginmedia I have been unable to use my tv play back services and play any recorded programmes for almost a week. The service check is telling me estimated fix date as 18th May - that’s 2 days ago !! What’s going on ?

• 
  Adrian (@adrianjustone) reported 9 minutes ago

  @TonyDabell @mark_wootten @virginmedia I agree , I’m with virgin media they are the worst company , they offer nothing to their loyal customers .

• 
  SinfulScorpio (@_SinfulScorpio_) reported 10 minutes ago

  @BlancoGoGo @virginmedia Well that sucks. These things should be fine

• 
  AirDribblePrick (@AirDribblePrick) reported 12 minutes ago

  @garyb007 @Benleo They couldn't care less about loyalty, that's why all the new customers get the best deals and loyal customers end up paying double. **** @virginmedia scum company.

• 
  Jagger (@Jagger53015280) reported 13 minutes ago

  @virginmedia @Benleo You haven’t addressed his issues. It’s not just about sorting it out. Terrible service.