Virgin Media

Virgin Media Outage Report in Derby, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

The latest reports from users having issues in Derby come from postal codes DE23.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Derby, England 10/15/2025 08:20

October 15: Problems at Virgin Media

Virgin Media is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (41%)

    Internet (41%)

  2. TV (33%)

    TV (33%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Loughborough, Nottingham, Derby, Burton upon Trent and Ilkeston.

Loading map, please wait...
City Problem Type Report Time
United KingdomLoughborough E-mail
United KingdomNottingham Wi-fi
United KingdomNottingham Internet
United KingdomDerby Internet
United KingdomNottingham TV
United KingdomNottingham TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

  • hollibob hollibob (@hollibob) reported from Stapleford, England

    @virginmedia having cancelled and be told no more payments will be taken out of account I today had a bill for £129 which I am told will come out of my account end of May currently on hold for 47 mins when she told me it would be 5 mins BAD BAD customer service

  • ryau3 Ron Yau (@ryau3) reported from Repton, England

    @virginmedia I have a hub 3.0 and showing white light. No change to the light with the issue.

  • timmo1963 Tim Moore (@timmo1963) reported from Ashby-de-la-Zouch, England

    @virginmedia Hi, thanks for the reply. I am an existing customer and I spoke to Glen on 150 earlier today. Still struggling to log on but just need my Virgin area code now and can’t find it.

  • austenblakemore austen blakemore (@austenblakemore) reported from Stapleford, England

    I’m absolutely ******* fuming with this service @virginmedia it is beyond a joke I’m talking to people that are literally using a script and a dictionary

  • Neilelse1974 Neil else (@Neilelse1974) reported from Chellaston, England

    @virginmedia That does not answer the question I spoke to your representative, ‘what is the best price for loyalty you can offer me for the bigger bundle ‘ can you please help me on this. Thanks

  • timmo1963 Tim Moore (@timmo1963) reported from Ashby-de-la-Zouch, England

    Hi @virginmedia just tried to take up the £99 ultimate oomph bundle only to be quoted £140!! Can’t log in when I try to purchase online help needed please 🤔

  • midgetgem1980 MelanieSmith (@midgetgem1980) reported from Heanor and Loscoe, England

    @virginmedia every sodding night at 7! No internet, connection dropping out, router rebooting itself 😡😡😡I think another provider is the answer if you can’t sort your shit out! I pay for fibre I expect fibre, not old dial up crap that took ages to connect & dropped every 2secs

  • smithy_steel sam steel (@smithy_steel) reported from Stapleford, England

    Had @virginmedia sort our internet the guy who did it did such a shit job someone had to come out to sort it and since they’ve been we’ve got no internet 😡😡

  • austenblakemore austen blakemore (@austenblakemore) reported from Stapleford, England

    Nothing and I mean nothing but problems with @virginmedia ever since your agent TRIED to help, got cut off and never called back my @TPLINKUK Powerline adapter doesn’t work. THE worst experience calling up your customer service I’m so angry 😡

  • timmo1963 Tim Moore (@timmo1963) reported from Ashby-de-la-Zouch, England

    Well @virginmedia my TiVo box is stuck in starting up mode (2 hours) and needs a technician, not available until Tuesday. Piss poor service and your telephone manner leaves a lot to be desired. Waiting for you to get in touch 🤬

  • JaceFowler Jason Fowler (@JaceFowler) reported from Annesley, England

    @virginmedia absolute joke, on hold for 1 hour and 8 mins to tell u that I wanna leave for shit service

  • ryau3 Ron Yau (@ryau3) reported from Repton, England

    @virginmedia I am having the issue now where I cannot update my apps or use twitter through the Wi-fi. But I am streaming tv. @frustrated. Why do I suffer and stop to reboot the router and paying for unreliable service!!

  • ryau3 Ron Yau (@ryau3) reported from Repton, England

    Writing this using O2 mobile network at home because my @virginmedia fibre is @unreliable. Cannot get to the internet or stream tv but on mobile data it was effortless. Considering going back to BT as they seem to be more consistent.

  • ryau3 Ron Yau (@ryau3) reported from Repton, England

    @virginmedia Reboot will help for a while but have to stop all in the family who still have signal for streaming radio, Xbox or watching Tv on the TiVo every time. How inconvenient is this for all due to a @unreliable service provided by @virginmedia. Had many other issues before as well...

  • mattdowning5 matt downing (@mattdowning5) reported from Selston, England

    @virginmedia just ordered a free WiFi booster, but received contract stating I have committed for another 12 months. I don't want to go ahead on these terms so won't be signing, can you advise how I cancel this upgrade within cooling off period. Thank you

  • smithy_steel sam steel (@smithy_steel) reported from Beeston, England

    @virginmedia You guys came to install our internet and wire it all up, did such a bad job an outsourced company came on your behalf to fix it now it doesn’t work at all

  • austenblakemore austen blakemore (@austenblakemore) reported from Stapleford, England

    My #broadband is so shit @virginmedia I can actually make brew before a page opens !! I’m completely fed up of this ridiculous speed

  • niijonodhg Jono Bradley (@niijonodhg) reported from Ilkeston, England

    I had to switch to my mobile network for this tweet to send. Sort it out @virginmedia it's becoming a joke.

  • bond_gary gary 'uk' bond (@bond_gary) reported from Hilton, England

    @RockandRollSue @virginmedia I got rid my contract with virgin due to a bad reception, it took three months... each time I contacted them to cancel( when I could get through) they said it was all sorted, but they hadn’t done a thing, in the end I agreed to going pay as you go and just never used it again.

  • ZoeYoungUK Zoë Young 💁🏼‍♀️ (@ZoeYoungUK) reported from Loughborough, England

    @virginmedia I’ve got through but still no one can answer my question. It’s getting rather silly now. I can’t understand why no one has knowledge of new areas you are now covering - I just want to join as a new customer!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Bicycle_Nuts Bicycle Nuts (@Bicycle_Nuts) reported

    @oh_so_boatie @virginmedia It's so annoying. We received advanced notice the last time, but when the day came we never lost broadband. Now today we lose broadband, because apparently Virgin are carrying out improvement works in the area, but we recieved no notice.

  • TimWemimo Tim Wemimo (@TimWemimo) reported

    @virginmedia UK insurance I am taken my formal complaint to the financial Ombudsman Services.this criminal and fraud.

  • BernardThresher Bernard Thresher (@BernardThresher) reported

    @virginmedia Still no sign of @virginmedia 70 minutes waiting for Customer Relations after Partheek ended my initial chat. ZR has now gone missing from Twitter too. I'm left completely in the dark

  • determined_fm FairlyDeterminedFM (@determined_fm) reported

    The Virgin Media hold music is utterly obnoxious. Just awful.

  • DanielLong88 Dan Long (@DanielLong88) reported

    @virginmedia Standard blasé response. Not bothered about the little people and not providibg the service promised. Just ome more reason i will be lookong at other providers immediately.

  • stephenladd40 stephen (@stephenladd40) reported

    @VirginMediaIE Hi virgin media, your broadband seems to be out in my area , Lucan and can't contact you on the phone. Any chance someone who has some info could help. Need it ASAP as working from home ....

  • BernardThresher Bernard Thresher (@BernardThresher) reported

    @virginmedia 40 minutes. 173 minutes Coming up to the 3 hour mark. 3 hours @virginmedia with little or no help whatsoever?!

  • playerhayer Aman Hayer (@playerhayer) reported

    @virginmedia Did the exact same thing just now MH. They don't know what happened to the complaint, can only see it's been closed with no detail. So spent another 49 minutes explaining the issue. Agent had to open a new complaint. The merry go round starts again. Joke of a company.

  • Marcus_Jones92 Marcus Jones (@Marcus_Jones92) reported

    @virginmedia I’ve also gone to book an engineer visit and the soonest I can get is on Saturday 10th September, yet you’re telling me the issue should be resolved by 8pm tonight so I can’t understand the point in that.

  • DanielLong88 Dan Long (@DanielLong88) reported

    @virginmedia But ive been interrupted. Attempted to call left on hold for 65 minutes and only got through via a public message of poor service. Awful customer service. As stated, no iterest in anyone but themselves as a customer.