Virgin Media

Virgin Media Outage Report in Derby, England

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The latest reports from users having issues in Derby come from postal codes DE22 and DE23.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Derby, England 11/19/2025 01:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (61%)

    Internet (61%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Swadlincote, Nottingham, Loughborough, Derby, Ilkeston and Burton upon Trent.

Loading map, please wait...
City Problem Type Report Time
United KingdomSwadlincote Total Blackout
United KingdomSwadlincote Internet
United KingdomNottingham TV
United KingdomNottingham Internet
United KingdomLoughborough Internet
United KingdomDerby Total Blackout

Community Discussion

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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

  • amarapickerill Amara Pickerill (@amarapickerill) reported from Walton upon Trent, England

    @virginmedia please tell me how to contact your complaints department as I have an ongoing issue with your mobile department that’s been raised over the last 12 months and no one can help me! #poorcustomerservice #virginmobile #complaint #help

  • bigbrawbill Lord William Niven (@bigbrawbill) reported from Ilkeston, England

    @virginmedia I am sorry, but what a shocking customer service, hardly speaking a word of english, patronising me as if I am setting it up wrong and going over what I have already done. Can I have someone english explain what us wrong. !!!!!

  • xCarrie82x Carrie (@xCarrie82x) reported from Kimberley, England

    @virginmedia Broadband and smart tv still up and down!! Wouldn’t mind but worked all day and just wanted to catch up online and chill watching TV! #virginmediadown #lockdown #NHSworkers

  • mattdowning5 matt downing (@mattdowning5) reported from Selston, England

    @virginmedia How about just giving your customers reliably service for the extortionate prices. We can look after our kids as parents. You do your job as service providers. I don't want my kids in borstal

  • justrunningnow brian alvin (@justrunningnow) reported from Sandiacre, England

    @the____ghost @virginmedia Its broken

  • stuwin1 Stuart Windle (@stuwin1) reported from Stenson Fields, England

    @virginmedia When I phoned the contact centre they said they knew there was an issue and it would be sorted in 24hrs. A quick google shows this isnt just me its a common trend

  • dawesje James Dawes (@dawesje) reported from Burton upon Trent, England

    @virginmedia just like to say what a load of rubbish your service is! And I’m not even with you

  • bigbrawbill Lord William Niven (@bigbrawbill) reported from Ilkeston, England

    @virginmedia terrible customer service, my box is overheating, has done for around 2 days, we have to switch the box of for 5-6 hours then it comes back on, according to customer services nothing can be done until it happens again, then they will look at it. What a shambles

  • gaz_smith123 Gareth Smith (@gaz_smith123) reported from Ilkeston, England

    Area 30 has been having issues for a week now but @virginmedia still won’t admit there’s an issue - according to them everything is just fine & working perfectly! #virginmediadown #virginmedia #ilkeston #area30

  • derbytrim John Byrne 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@derbytrim) reported from Belper, England

    @virginmedia poor customer service i can't cancel my contract online and cant get through on the phone after 30 minutes waiting , ironic for a media company.

  • MrBhojani JayBhojani (@MrBhojani) reported from Loughborough, England

    @virginmedia £160 a month for you to be shit.

  • Mary_C_Oliver Mary Oliver (@Mary_C_Oliver) reported from Beeston, England

    @virginmedia Also, the number is not working

  • bigbrawbill Lord William Niven (@bigbrawbill) reported from Ilkeston, England

    So @virginmedia has been going off with technical faults from yesterday, My @EE is also been going off signal wise from yesterday is anyone else not think this is eerie and so so weird that both going down at the same time. Come on conspiracy theories welcome.

  • acmtix 𝘼𝙙𝙖𝙢🐰 (@acmtix) reported from Eastwood, England

    @virginmedia The loss of service registration doesn't even work!

  • acmtix 𝘼𝙙𝙖𝙢🐰 (@acmtix) reported from Eastwood, England

    @virginmedia This could not have happened at a worse time for me. I'm happy to make them cups of tea if they fix the fault a little sooner.

  • _Chris_Seddon_ Chris Seddon (@_Chris_Seddon_) reported from Melbourne, England

    Looks like someone pulled out the wrong plug at Virgin Media HQ. Even their website is down!

  • Kizztronice Kizzy 🦇 Puckmigo23 (@Kizztronice) reported from Awsworth, England

    @virginmedia I have used this service for the past hour to then be told the matter can not be fixed via the text service. So that was very unhelpful indeed.

  • neilmjohnson72 Neil Johnson (@neilmjohnson72) reported from Ashby-de-la-Zouch, England

    @virginmedia You need to sort your customer service out, it is absolutely disgraceful. Your technical team are ignorant and hang calls up without situation. You are getting dumped!

  • antbates1991 Anthony Bates (@antbates1991) reported from Burton upon Trent, England

    @virginmedia It's for Virgin Media. Everytime I ring up to try and change something no one over the phone can ever find my account and because of this no one can help me. I want to cancel my package because the offer I'm on expires next month and the services are not worth £84.

  • antbates1991 Anthony Bates (@antbates1991) reported from Burton upon Trent, England

    New tactics from Virgin Media, ring up to cancel, they say they can't find your account and then put the phone down. 🖕🖕

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • AllHopeLost3 Seriously Annoying #FBPA (@AllHopeLost3) reported

    For weeks we have had problems with @virginmedia e-mail. Locked out of a/c requiring password reset again & again. Need a reliable provider. Latest lockout cost work/money. Webpage/forum gives no long term resolution. What are you doing about it @virginmedia?

  • jorrell279 Jorrell (@jorrell279) reported

    @virginmedia Could I have some help with my virginmedia services please?

  • gregbeech Greg Beech (@gregbeech) reported

    Been having some WiFi issues recently, perhaps because my @virginmedia hub is about a decade old. So gave them a call and from Thursday I'll have the latest router and gigabit download speeds. I'm always surprised how good their customer service actually is nowadays.

  • SandeepJayawant SandyJay (@SandeepJayawant) reported

    @virginmedia Thanks for prompt response There has been no service for several hours today but some service restored now Some TV channels intermittently off air and pixelated Wifi also cutting out intermittently and then good speed Any idea how long the issue will last as no updates yet

  • HarriganBrian Brian Harrigan (@HarriganBrian) reported

    @virginmedia Not impressed with that from a customer satisfaction and management perspective. Unsurprising though. I’ll simply talk to other providers and leave virgin which I intended to do in the first place!

  • Superfoz Fozzy (@Superfoz) reported

    Virgin media are ****.

  • saragoodson59 Saramarakookanara 💚 (@saragoodson59) reported

    @virginmedia can't remember sign in to my credit agreement and can't find email with security key. Please can you help asap?

  • rosiewilby Rosie Wilby (@rosiewilby) reported

    @virginmedia This is getting ridiculous and is taking all day. Please can I just call someone and get this sorted? I am missing important messages. So frustrating and such a bad service

  • xgeekymumx Elle (@xgeekymumx) reported

    @Retromombie1 @virginmedia @AllyRoy18 Mines down again too 😑

  • DJXRAY77 DJ X-RAY (@DJXRAY77) reported

    @virginmedia What is wrong with your wifi coverage in N9 (London)??? Everyday there is a problem Why can’t you supply what me & hundreds of people pay for??? No wonder no one wants to use your bullshit service 🤬🤬🤬