Virgin Media Outage Report in Derby, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Derby come from postal codes DE23 and DE22.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Derby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 20: Problems at Virgin Media
Virgin Media is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Derby, England
The most recent Virgin Media outage reports came from the following cities: Burton upon Trent, Swadlincote, Nottingham, Loughborough, Derby and Ilkeston.
| City | Problem Type | Report Time |
|---|---|---|
 Burton upon Trent |
Wi-fi | |
| Swadlincote |
Total Blackout | |
| Swadlincote |
Internet | |
| Nottingham |
TV | |
| Nottingham |
Internet | |
| Loughborough |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derby, England
Latest outage, problems and issue reports in Derby and nearby locations:
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Jayne Moore
(@moore2_jayne) reported
from
Annesley, England
@virginmedia @Ofcom how is it acceptable to have no service staff picking up a call after 90 minutes and to leave a vulnerable older person with no telephone?
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Rikki Walker
(@rikkiwalker) reported
from
Annesley, England
Let down by both @TravelodgeUK and @virginmedia in one weekend. I must be a lucky guy :/
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Danny Chaplin
(@dannychappo) reported
from
Beeston, England
@virginmedia service checker says your not in my area,but I know others who have your service and also diamond cable box right outside my house?
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Jade Lewis
(@JadeLewis92) reported
from
Felley, England
@virginmedia I need to cancel my services but I can't get through on the phone or on the website. How am I supposed to cancel?!
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Stephen
(@StephenKFrost1) reported
from
Eastwood, England
@virginmedia work done on our internet network has left us with weak security at the same time this was happening I had a new update on my Apple iPhone. Not ver happy with situation.
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Bhavna 🙋🏽♀️
(@MissBeBop) reported
from
Eastwood, England
@virginmedia any idea of when service will resume in NG16 as currently trying to work from home with no internet 😩
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Mark Simms
(@marksimms3) reported
from
Selston, England
I want to leave @virginmedia but they are hoping I lose the battle of how long can we keep this man on hold before he gives up” battle ..what a terrible company.
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DJ Dan-E-D
(@DannyD678) reported
from
Felley, England
@virginmedia Still no return bag 3 weeks after you said you were sending it. Can’t speak to you because I’m not a customer. Sort it out please ASAP.
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Lee Smith
(@lee0510) reported
from
Ilkeston, England
@virginmedia please tell me how to speak to someone in your organisation! I can’t get through on line as it doesn’t recognise me even though you bill me and your phone system won’t allow me to speak to anyone. Customer service is diabolical.
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Stuart Clarke
(@Clarkey198) reported
from
Hilton, England
@virginmedia the level of customer service is appalling been with you only 1 day and wished I had stayed with O2
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Neil else
(@Neilelse1974) reported
from
Chellaston, England
@virginmedia I need to book an engineer visit, meant to work from home but can’t due to your broadband. Have tried everything advised but nothing .. 1.35mb download please help !
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Gareth Smith
(@gaz_smith123) reported
from
Ilkeston, England
@virginmedia have you got problems in area 30? My connection keeps dropping out!
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Mr T O'regan
(@Taidhgh) reported
from
Beeston, England
@virginmedia service in NG8 #Nottingham becoming an expensive joke. Now apparently likely to be intermittent until 3pm for 'improvements' but no notice given? Great service guys. #planning
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Joanna Hayes
(@SmileyJMH) reported
from
Loughborough, England
@virginmedia just had call from 'Harry' in London, your technical department. Apparently I'm having issues with broadband speed... His employer ID was 194, apparently? He was shouty, in very loud place, couldn't tell me who I was. Please look into number 01323897224. Infuriating.
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Lee Smith
(@lee0510) reported
from
Ilkeston, England
@virginmedia I cannot contact you by phone, your site will not allow me to sign in as my email is not available, clearly it wasn’t deleted from previous account so I can not see internet status or report faults. My Wi-Fi is intermittent, not working as I type reply.
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Danny Austin
(@PlasticDannyA) reported
from
Beeston, England
@bagwaa @virginmedia Yours down? They were upgrading my street the other day and it was down for a couple of hours
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Laura Plumbley
(@LauraPlumbley) reported
from
Kimberley, England
@virginmedia my order has been parked since the 14th the customer service team are supposed to be getting in contact? Have tried calling with no answer and then the call was just cut off. I really need to get this sorted
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owen scrimshaw
(@owen40uk) reported
from
Beeston, England
@virginmedia @Moz10Paul Why is it that your customers have to tell you it’s not bloody working before you decide to admit an issue not impressed or happy
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Katy Oliver
(@k28ykaty) reported
from
Sandiacre, England
@virginmedia Except if your me.. I’ve continually been supplied with a poor excuse for broadband.. I was promised a booster for my signal yet weeks later I’ve still not received it.. your not keeping up your side of this contract.. will not renew my contract when this is over!
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Jayne Moore
(@moore2_jayne) reported
from
Annesley, England
@virginmedia please can you inbox me urgently about restoring my dementia Mums phone line - been holding for over an hour with no human to help - this is urgent. Poor service so far.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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rachy_b
(@pinkluco13) reported
@virginmedia Poor Internet constantly, WiFi goes off frequently, you've sent someone out, you've said there's an incident in the area and thats been like that for over 2 weeks, I don't see how that's acceptable for a service im still paying for?
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Rob Booth
(@RobBooth96) reported
@virginmedia My bills reach me fine at my email address along with the email from the resolution team also doesn't explain why my online account is still showing old info 🤔
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fred hancock
(@gardener092) reported
@virginmedia The phones are still not working, been out of use for nearly a week. Where is the service you boast about and we the customer, pay for?
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Tim Saunders
(@WorldofTim2) reported
@virginmedia ...you could start by resolving my complaint from November (C-261120516) and, before you suggest it, no I don't want to call your "helpline" to resolve it. I've got better things to do than sit on hold for 2 hours and then get fobbed off! #useless #virginmediadown
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Helen Bartlett
(@helsbels118) reported
@MissKent_ Because they're greedy bastards who couldn't care less about you... @virginmedia just put mine up even though mine was supposed to be fixed for a year. @britishgas also couldn't give a **** about us but when this is all over we're not going to forget who **** on us
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Neil Thomas
(@NeilThomas76) reported
@virginmedia Text wouldn’t send and the community team can’t order me a new hub can they? Trying to live chat with you now - ridiculously slow and painful experience...
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FSteell 🏴🏴
(@steell86) reported
@virginmedia Done that years ago, no use. Sometimes it’s not even picking up the WiFi. Always showing errors and never allows me to fix them.
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IG: IamMrSilk 🇬🇾 🇬🇧
(@IamMrSilk) reported
@virginmedia The issue has not been sorted I can't disconnect from your services because your individuals keep dropping the calls, all that's wanted is either the service offered or let me go to another provider
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Hannah Ogilvie
(@hannahogilvie) reported
@virginmedia I have tried to ring your cancellation number twice a day over the past 3 working days and each time I get cut off as the line is busy. Is there any other way to cancel my broadband service?
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Elles Bailey
(@EllesBailey) reported
@virginmedia Some training really needs to be done with your customer service staff then .... I was passed around for two hours until I was just cut off- horrified - I phoned up planning on renuwing my contract when we move home - I most certainly will think twice about renuinb now and will