Virgin Media Outage Report in Derby, England
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The latest reports from users having issues in Derby come from postal codes DE23, DE1, DE21, DE24 and DE65.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Derby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (23%)
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Wi-fi (13%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Derby, England
The most recent Virgin Media outage reports came from the following cities: Nottingham, Loughborough, Derby, Ilkeston, Swadlincote, Burton upon Trent, Ripley and Belper.
| City | Problem Type | Report Time |
|---|---|---|
 Nottingham |
TV | |
| Loughborough |
Internet | |
| Derby |
Wi-fi | |
| Loughborough |
Internet | |
| Nottingham |
Internet | |
| Nottingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derby, England
Latest outage, problems and issue reports in Derby and nearby locations:
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li.iam🏳️🌈👬♥️
(@Liammanning2u) reported
from
Swadlincote, England
@virginmedia @taylur41 Does @LutzSchueler know how bad your customer service is
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Ian Siara
(@IPSiara) reported
from
Beeston, England
@virginmedia can you explain how your customer services line was working up until the point I told you I wanted to leave, and since then you've cut me off 3 times in a row?
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James Armstrong
(@iamj_armstrong) reported
from
Beeston, England
@virginmedia There isn’t an outage. I have been told it may be a line fault but the hub was fine yesterday afternoon
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Russell Morrell
(@stagladanddad) reported
from
Annesley, England
Hey @virginmedia my landline has stopped working again This is the second time I've had this problem now You'd have thought with you putting the prices up your service would be better?
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National Forest E-Bike Holidays
(@Ebike_holidays) reported
from
Ashby-de-la-Zouch, England
@virginmedia It’s even more stressful as we can’t tell her when you will resolve the problem. Extremely poor service.
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Koa
(@kokiekola) reported
from
Awsworth, England
@virginmedia Please help. :( He was sent the order information and the contract but nothing else. I contacted Yodel and they didn’t have anything to be sent to our house from you. We have no information.
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Andy Oram
(@Andyoram25) reported
from
Ashby-de-la-Zouch, England
Trying to watch #LIVWOL but pic quality on ITV4 is awful. Tried ITV X app & not any better. The Virgin Media ITV X app isn't working. This is poor but not unexpected from ITV who just cannot do digital stuff.
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National Forest E-Bike Holidays
(@Ebike_holidays) reported
from
Ashby-de-la-Zouch, England
@virginmedia Everyone is very apologetic but that doesn’t help give a vulnerable old lady the peace of mind that her son is available at the other end of the phone, should something happen.
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John D
(@Jdd535) reported
from
Stapleford, England
Virgin media must b the worst 4 customer service.. change ur engineer appointment without even discussing it!!! #virginmedia #theworstcustomerservice
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Tony P
(@WorTony) reported
from
Selston, England
Hey @virginmedia I’m really loving the customer service - called 2 weeks ago to report a broken remote - I was told a new one would be on the way. I’m still waiting. I called yesterday and was told the email address I was giving and have had registered for 15-20 years was wrong
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Kate J
(@katej1984) reported
from
Sandiacre, England
@virginmedia any chance you could hire call centre staff that don’t hang up the phone after 3 seconds in an attempt to bring their AHT down?
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National Forest E-Bike Holidays
(@Ebike_holidays) reported
from
Ashby-de-la-Zouch, England
@virginmedia We followed instructions to switch phones to fibre optic. Can dial out but can’t get calls. It’s really upset my mother in law as she is vulnerable and we are her emergency support. Our mobile signal is very poor at home, so she is frightened she can’t contact us.
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John D
(@Jdd535) reported
from
Stapleford, England
Virgin gone down again... Great wen it works... but wen it goes its bad.. n wots worse is their customer service.. or rather lack of it!! Far worse than SKY.. but swap 2 moz.. terrible!!! #sky #virginmedia
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B Farn
(@aaronfarny_b) reported
from
Ilkeston, England
Right @virginmedia is truly the worst internet - So I am looking to change providers as soon as possible - Not worried about TV packages etc as We are good with free view - can anybody recommend a ISP with a good monthly rate and none of the hidden fees etc?
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James Armstrong
(@iamj_armstrong) reported
from
Beeston, England
@virginmedia the internet you installed yesterday has stopped working and you can’t get anyone out until Tuesday? If I want to escalate the issue then it will take 3-5 working days? Can anyone help me?
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kate kells
(@katephus) reported
from
Ilkeston, England
@virginmedia @02Priority_pjs with the current major issue with your apps are you going to deliver priority booking like you’ve promised? #keeppromises
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Big Gas
(@BigGasson44) reported
from
Awsworth, England
@virginmedia Well it doesn't work and my 8 kids are off school and can't even use their phones let alone their xboxs
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Rob Parker
(@roberto85) reported
from
Beeston, England
@virginmedia it took my nearly 3 hours to cancel my contract after 7 years with you. Your customer service representative made up a fake outstanding bill from 2016 as an excuse not to help me. All sorted now but never going to be a #virginmediacustomer again.
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James Armstrong
(@iamj_armstrong) reported
from
Beeston, England
@virginmedia are there any outages in the NG9 area or has my broadband broken for the second time this month?
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li.iam🏳️🌈👬♥️
(@Liammanning2u) reported
from
Swadlincote, England
@virginmedia can someone help me
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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•| 𝔸𝔻𝔸𝕄 | 𝕋𝕀ℙℙ𝕀ℕ𝔾 |•
(@AdamTipping1) reported
@virginmedia Tried it, and this is the only message that comes up. From a community page I can see that I am not the only person in the area with a down network. Can you check into this and reply ASAP please? People are loosing money that can’t work from home.
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Andy Trott
(@ayestee) reported
1st world problem @virginmedia down, they admit known issue for 4days in Lincoln - we missed 2 deliveries as Ring doorbell not working, baby hasn’t watched his sensory on YouTube we’ve not watched The Serpent, and I tried to interview 2 people by iPhone hotspot which was awful.
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Rosshall Academy
(@RosshallAcademy) reported
We are aware of the issues with broadband @virginmedia in the Hillington area this morning. Don’t worry - your teachers are aware and the latest update says it should be fixed by 10am🤞🏼
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Ffena
(@Ffena) reported
Attempting to cancel my @virginmedia broadband this morning. Wish me luck.
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BoboloKitchen
(@BoboloKitcHen) reported
@virginmedia help please...I am supposed to be working. Broadband is down in Glasgow
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Sam Strong 🧀
(@RapidOwl) reported
And we're off to a terrible start with Virgin Media. It seems they just don't want to talk to people. Their Contact Us page doesn't work because of client side errors and their knowledge base is useless. I guess I'll sit on the phone again...
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Tim Rowkins
(@rowkz) reported
@virginmedia It seems to be back up now. This happened yesterday too.. two days in a row, off from about 8pm, back on again around 8am. Hub not connecting to Internet. Same issue all over our street. A neighbour has spoken to your CS.. can you confirm you’re looking into it? BN2 9T..
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alan knott
(@alan20063) reported
@virginmedia count number: 608973401 Complaint reference: C-2611201159. Why do I get these emails from you when I haven’t even had a problem This arrived today and said the complaint was today
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Naran Kanbi
(@narankanbi) reported
So @virginmedia send me a customer survey after each attempt to resolve my issues but does not resolve issues... dire customer service
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Jordan
(@jordan210) reported
@virginmedia I have the connected one. But cant find how to report an issue ? No outage. I had a call from my neighbor last week asking to help them as could not use internet due to speed issue. So is a fault