Virgin Media outages and service status in Derby, England

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Ilkeston, Derby, Burton upon Trent, and Loughborough.

City	Problem Type	Report Time
Ilkeston	Internet	1 day ago
Ilkeston	Total Blackout	6 days ago
Ilkeston	Internet	6 days ago
Derby	Internet	9 days ago
Burton upon Trent	Wi-fi	10 days ago
Loughborough	TV	11 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

• 
  Lord William Niven (@bigbrawbill) reported 1 minute ago from Ilkeston, England

  @virginmedia terrible customer service, my box is overheating, has done for around 2 days, we have to switch the box of for 5-6 hours then it comes back on, according to customer services nothing can be done until it happens again, then they will look at it. What a shambles

• 
  Rikki Walker (@rikkiwalker) reported 1 minute ago from Annesley, England

  Let down by both @TravelodgeUK and @virginmedia in one weekend. I must be a lucky guy :/

• 
  li.iam🏳️‍🌈👬♥️ (@Liammanning2u) reported 2 minutes ago from Swadlincote, England

  @virginmedia @taylur41 Does @LutzSchueler know how bad your customer service is

• 
  Kizzy 🦇 Puckmigo23 (@Kizztronice) reported 3 minutes ago from Awsworth, England

  @virginmedia I have used this service for the past hour to then be told the matter can not be fixed via the text service. So that was very unhelpful indeed.

• 
  Jayne Moore (@moore2_jayne) reported 3 minutes ago from Annesley, England

  @virginmedia please can you inbox me urgently about restoring my dementia Mums phone line - been holding for over an hour with no human to help - this is urgent. Poor service so far.

• 
  Michael Sarjeant (@sarjeantm01) reported 4 minutes ago from Burton upon Trent, England

  When you have a smart house and your @virginmedia #Wifi goes down so nothing is working 😳 now the kids are moaning at no tablets, @PlayStation or @xboxuk there is only so many times I can reboot the hub...... #internetdown

• 
  Sinead Bacon👩🏼‍⚕️ (@prinnysinead) reported 8 minutes ago from Kegworth, England

  @virginmedia need to sort their shit out, we’ve had shitty on off WiFi for months now 🙄🙄

• 
  Stuart Clarke (@Clarkey198) reported 10 minutes ago from Hilton, England

  @virginmedia the level of customer service is appalling been with you only 1 day and wished I had stayed with O2

• 
  Gerry White SEO geek (@dergal) reported 22 minutes ago from Ashby-de-la-Zouch, England

  @virginmedia I tried - I assume it doesn't work on a mobile!?

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 22 minutes ago from Eastwood, England

  @virginmedia Yes I have contacted Virginmedia a couple of times. It looks like there is a problem in Nottingham NG16 area again. This is a common issue. Disconnections and lack of a quality service.

• 
  Laura Plumbley (@LauraPlumbley) reported 24 minutes ago from Kimberley, England

  @virginmedia my order has been parked since the 14th the customer service team are supposed to be getting in contact? Have tried calling with no answer and then the call was just cut off. I really need to get this sorted

• 
  Stuart Windle (@stuwin1) reported 39 minutes ago from Stenson Fields, England

  @virginmedia When I phoned the contact centre they said they knew there was an issue and it would be sorted in 24hrs. A quick google shows this isnt just me its a common trend

• 
  Bhavna 🙋🏽‍♀️ (@MissBeBop) reported 42 minutes ago from Eastwood, England

  @virginmedia Yes and no. My internet isn’t working all the time and continuously cuts out, this is on a wired connection. I have done the self help, also done the reset when I call through. Have done the pin prick reset and changed hub settings. Still nothing. Have previously been told I need

• 
  Mark Simms (@marksimms3) reported 42 minutes ago from Selston, England

  I want to leave @virginmedia but they are hoping I lose the battle of how long can we keep this man on hold before he gives up” battle ..what a terrible company.

• 
  Luketh (@Luketh13ttv) reported 44 minutes ago from Heanor and Loscoe, England

  Has anyone else been having issues with @virginmedia today? My Internet has been constantly cutting off #virginmediadown

• 
  John Puxty (@JohnPuxty) reported 44 minutes ago from Ilkeston, England

  @JPBOLDY @virginmedia I am also getting this problem

• 
  matt downing (@mattdowning5) reported 49 minutes ago from Selston, England

  @virginmedia How about just giving your customers reliably service for the extortionate prices. We can look after our kids as parents. You do your job as service providers. I don't want my kids in borstal

• 
  richard taylor (@richardtaylor37) reported 52 minutes ago from Stapleford, England

  @virginmedia Hi, we are having issues connecting to the wifi throughout the house. The room the hub is in is good but the rest of the house is very poor, we have our children complaining that their games consoles won’t connect or buffering and glitching and it’s costing us a fortune.

• 
  Lord William Niven (@bigbrawbill) reported 53 minutes ago from Ilkeston, England

  @virginmedia I am sorry, but what a shocking customer service, hardly speaking a word of english, patronising me as if I am setting it up wrong and going over what I have already done. Can I have someone english explain what us wrong. !!!!!

• 
  Nikki Pearman 💙 (@NikkiPearman) reported 59 minutes ago from Loughborough, England

  @virginmedia That’s my problem. I can’t get to speak to a person and your automated system doesn’t allow me to discuss the issue properly.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Chris Hobbs (@obbsie) reported 5 minutes ago

  @virginmedia getting slaughtered on 'X' re customer service. Customers have been trying for literally hours to get through. I'm approaching 30 minutes as I've just seen what my new monthly bill is & am being told that unless I install a new box, I'll be cut off. It's the same muzak over & over again.

• 
  Jack Sheldon (@jack6758) reported 16 minutes ago

  @virginmedia hi was meant to have an engineer yesterday to do some groundwork outside of my house but they never turned up

• 
  Ashron Designs (@AshronDesigns) reported 16 minutes ago

  @virginmedia I have decided to cancel after nearly 20 years! Tried live chat and all they did was reduce the package to reduce the price.

• 
  Dgjbear (@Dgjbear1) reported 17 minutes ago

  @virginmedia Why do you bother to ask everyone to send you a DM detailing our issue and then simply ignore it. I am now on hold to you customer service (lol) team for 2hrs 9mons. The team obviously doesn’t exist anymore. I will be messaging you in public until you reply to me

• 
  Steven (@Steven12109) reported 18 minutes ago

  @virginmedia ....and as for your AI.... Who created that - it's nearly as bad as that repulsive Epstein Island like, owner of yours !

• 
  PlotTwistPandit (@PlottwistPandit) reported 19 minutes ago

  @virginmedia Trying to cancel my contract or explore options but stuck on the Phone to your customer care listening to music for 2 hours!! How is this okay?

• 
  Simon Gallagher (@SiGallagher) reported 21 minutes ago

  @virginmedia It’s now 3 hours. Why has there been no message anywhere about the server issue affecting the site and the app?

• 
  Gary (@garyjdale) reported 25 minutes ago

  @virginmedia Good Morning, can I speak to someone about my internet please? I have no service at present. It says there’s a fault in my area but nothing about a total loss of service 🤔

• 
  Steve Smith (@SteveSmith98) reported 25 minutes ago

  Hi @virginmedia. Fault F012283434 started last Thursday and you're now saying you don't intend to fix it at all this week. Do you actually think it's OK for your customers to be unable to work for a week? Could you not even try to explain what's wrong and what you're doing?

• 
  Philip Loeb (@philloeb) reported 26 minutes ago

  @virginmedia your service is nothing short of abysmal. I signed a contract with you over a week ago, the very next day you sent the wrong contract to me. I have now been on the phone for over 2 hours this week trying to sort out your problem. 1 dept doesn’t speak to the other