Virgin Media Outage Report in Derby, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Derby come from postal codes DE24 and DE23.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Derby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (60%)
-
Wi-fi (17%)
-
Total Blackout (12%)
-
TV (7%)
-
E-mail (4%)
-
Phone (1%)
Live Outage Map Near Derby, England
The most recent Virgin Media outage reports came from the following cities: Derby, Nottingham, Burton upon Trent, Ilkeston, Swadlincote and Loughborough.
| City | Problem Type | Report Time |
|---|---|---|
 Derby |
Wi-fi | |
| Nottingham |
Internet | |
| Burton upon Trent |
Internet | |
| Derby |
Internet | |
| Nottingham |
||
| Ilkeston |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derby, England
Latest outage, problems and issue reports in Derby and nearby locations:
-
Fazal Rehman
(@breadf2man) reported
from
Loughborough, England
@virginmedia I checked last night, it was stuck at the same place it was 3 weeks ago, that is why I raised another complaint about my complaint
-
Ken Godber
(@GodberKen) reported
from
Annesley, England
@virginmedia hi - I have a sim only mobile contract that's not been used for at least 18mths. I've stopped the DD as I'm unable to simply cancel via website and the number quoted to call doesn't work. I've got nowhere to go with this problem now.
-
Nikki Pearman 💙
(@NikkiPearman) reported
from
Loughborough, England
@virginmedia I have an issue with my wifi signal being weak upstairs - until last 2 mths it was perfectly fine. However it’s impossible to speak with anyone - I don’t want the automated system or a broadband check as service is fine it’s just range. Unhappy customer
-
Nikki Pearman 💙
(@NikkiPearman) reported
from
Loughborough, England
@virginmedia That’s my problem. I can’t get to speak to a person and your automated system doesn’t allow me to discuss the issue properly.
-
whatsitallabout!!
(@horseracingmama) reported
from
Burton upon Trent, England
@virginmedia can’t wait till they read the feedback on the email survey they asked me to do they scored a massive 0 from me and no I would not recommend them and will never go back to them either!!
-
Fazal Rehman
(@breadf2man) reported
from
Loughborough, England
@virginmedia A lady told me two weeks ago it would be sorted end of the week. I rang again a lady said she would contact manager and ring me back that day. Never happened, I will can take complaint to next level and then the independent complaints ombudsmen. Virgin complaints procedure poor
-
Mark Smith
(@e2mrk_mark) reported
from
Sandiacre, England
@virginmedia @virginmedia so not only have virgin hiked my bill to £49.00... I’ve had no phone line for 12 months.. it cost me over £4.00 on my mobile to phone them. How does that work Virgin? Appalling service.
-
Matt Clarke™️ 🎮🕹
(@TweetFlicker) reported
from
Ilkeston, England
@virginmedia I’m at work. Please call me. You’ll be able to get all my details from the complaint number I’ve given you.
-
Bhavna 🙋🏽♀️
(@MissBeBop) reported
from
Eastwood, England
When @virginmedia wifi is working it’s bloody amazing, when you need to raise an issue with them it’s the most frustrating experience ever. Today I have had 2 people hang up mid call, 3 bots, 2 people on chat and still in the same place. No ******* wifi!!!!
-
Fazal Rehman
(@breadf2man) reported
from
Loughborough, England
@virginmedia Nothing that springs to mine, but ive never known it to constantly drop off, some of the reasons the operators are giving me are silly and I told the lady it was rubbish.. im sorry but I am fed up of ringing every day and getting nowhere. I think i will have to move broadband
-
gerisays
(@activist84) reported
from
Beeston, England
When you’re on the phone to @virginmedia to sort a broadband issue get placed on “hold” while the customer advisor “speaks to a colleague” to be informed the offices are now closed! Absolutely appalling customer service!!! And still haven’t sorted the issue 🙄🙄🙄🙄
-
Derbydog
(@derbydog1976) reported
from
Stenson Fields, England
@virginmedia @virginhelp is there a problem with the internet as mine has just dropped off
-
Gerry White SEO geek
(@dergal) reported
from
Ashby-de-la-Zouch, England
@virginmedia I tried - I assume it doesn't work on a mobile!?
-
Fazal Rehman
(@breadf2man) reported
from
Loughborough, England
@virginmedia The other issue your engineer was in yesterday surely he would have checked these things out ? Personally i dont think he was very experienced or didnt know how to do his job properly.
-
Ken Godber
(@GodberKen) reported
from
Annesley, England
@virginmedia You couldn't make this incompetence up - had another call, chasing 2 mths costs for a phone not used in over 2 yrs, unable to cancel via website or previous Twitter conversation, and then cuts me off. It's a mthly sim only, if I don't use it don't charge me - simples.
-
Fazal Rehman
(@breadf2man) reported
from
Loughborough, England
Just put another complaint into Virgin Media about the fact that my original complaint from the 22/04/21 has not been dealt with and no details of when it will be if ever. I complained about having to make over 13 phone calls all lasting at least 20 minutes and 2 engineer visits
-
Dane
(@Forest_Dane) reported
from
Beeston, England
@marc1box @leonagraham @virginmedia Those lights say it's the Internet. I'm lucky here, been with Virgin since it was diamond cable and NTL and only 128kb/s. Probably only had a few days down in all that time and one of this was a failed router. Not cheap though
-
𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@AnnavsAnna1 @virginmedia The routers are terrible and not fit for purpose.
-
Gerry White SEO geek
(@dergal) reported
from
Ashby-de-la-Zouch, England
@virginmedia helping out my 74 year old mother, when she resigned with you at Christmas, you also promised to send out a new V6 box, it never arrived, I chased this up and then you sent an older TiVo box. I spoke to the guy and he told me they're the same !?
-
Deborah Marshall 💙
(@deb_the_dj) reported
from
Sandiacre, England
@virginmedia It drops out for a few minutes, then restarts, there is nothing I can see on your service page that helps with that. I'll try the factory reset, its the only thing I haven't tried.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
liam
(@The_Fallen11) reported
@virginmedia hi, I saw that due to price hikes we are able to cancel contracts. Does this include if you are just over halfway through a mobile contract?
-
sean o connell
(@seanoconnell3) reported
@virginmedia just spent 30 minutes on hold to eventually get through to someone who told me if I’m not happy with the service then cancel, your customer support is a joke. I’ve had 4 modems replaced and my issues still persist.
-
sammeoch
(@sammeoch) reported
@joeblue69369697 @virginmedia Yeah, I mean it's not awful if you get one of their special offer bundles, but you just have to remember to get out after eighteen months or whatever before it goes up massively.
-
Claud Burkinshaw
(@ClaudBurkinshaw) reported
@virginmedia worst wifi I've ever had. Paying for 350meg, getting 50meg, promised wifi pods but can't actually talk to anyone to order them.... awful service and definitely switching to Sky
-
Nigel Briggs
(@Fenaith) reported
Brilliant work, @virginmedia not only have i been lied to by your call center staff, i now find out they've signed me up to a (more expensive) contract that i would never have agreed to
-
Philly
(@Philly51715399) reported
@LisaJElmer @virginmedia Im having the same issue right now, pissing me off i just want to cancel!!!! 🤬 Virgin media are the worse when it come to customer services, and im not even kidding!
-
LisaMarieSutton
(@AnnMarieSutto13) reported
@virginmedia After 2 days of nothing I've now been told that the deal I was offered, in writing, isn't correct and I shall be paying more per month than agreed. Now trying to cancel and been on hold for 2 hours,and waited 4 hours for a 'text' back. Trading standards next?
-
Tim Pemberton 💙
(@tjpembo) reported
@virginmedia every time we get a letter from you.. “Our prices are going up..” the service hasn’t improved and yet a 7.3% price rise. A little more explanation is required. #inflation #virginmedia #customerexperience @MartinSLewis
-
Alex Micu
(@axelk) reported
20 min waiting on the phone with @virginmedia to cancel. shall I just cancel my direct debit and get it done?
-
Carcharias
(@TwoTwentyOne) reported
@virginmedia Thanks once again. My network is down and I cannot get my work done. I am sure that you are doing your best but that is not good enough. Again.