Virgin Media outages and service status in Derby, England

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Ilkeston, Derby, Burton upon Trent, and Loughborough.

City	Problem Type	Report Time
Ilkeston	Internet	1 day ago
Ilkeston	Total Blackout	6 days ago
Ilkeston	Internet	6 days ago
Derby	Internet	9 days ago
Burton upon Trent	Wi-fi	10 days ago
Loughborough	TV	11 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

• 
  Tuesdy Burgin (@TuesdyB) reported 9 minutes ago from Ilkeston, England

  @virginmedia Is the service down in the DE7 area? Everything looks like its working but we have no internet connection.

• 
  Laura Plumbley (@LauraPlumbley) reported 12 minutes ago from Kimberley, England

  @virginmedia my order has been parked since the 14th the customer service team are supposed to be getting in contact? Have tried calling with no answer and then the call was just cut off. I really need to get this sorted

• 
  Lord William Niven (@bigbrawbill) reported 13 minutes ago from Ilkeston, England

  So @virginmedia has been going off with technical faults from yesterday, My @EE is also been going off signal wise from yesterday is anyone else not think this is eerie and so so weird that both going down at the same time. Come on conspiracy theories welcome.

• 
  Lee Smith (@lee0510) reported 14 minutes ago from Ilkeston, England

  @virginmedia please tell me how to speak to someone in your organisation! I can’t get through on line as it doesn’t recognise me even though you bill me and your phone system won’t allow me to speak to anyone. Customer service is diabolical.

• 
  kate kells (@katephus) reported 16 minutes ago from Ilkeston, England

  @virginmedia our router has stopped working leaving us without broadband or the telephone and we have been unable to get through to anyone who can help. You just hang up. Fuming!!!! Get in contact ASAP

• 
  Andy Oram (@Andyoram25) reported 23 minutes ago from Ashby-de-la-Zouch, England

  Trying to watch #LIVWOL but pic quality on ITV4 is awful. Tried ITV X app & not any better. The Virgin Media ITV X app isn't working. This is poor but not unexpected from ITV who just cannot do digital stuff.

• 
  Nikki Pearman 💙 (@NikkiPearman) reported 23 minutes ago from Loughborough, England

  @virginmedia That’s my problem. I can’t get to speak to a person and your automated system doesn’t allow me to discuss the issue properly.

• 
  Stephen (@StephenKFrost1) reported 24 minutes ago from Eastwood, England

  @virginmedia work done on our internet network has left us with weak security at the same time this was happening I had a new update on my Apple iPhone. Not ver happy with situation.

• 
  Amit Vaidya- #Author (Forever Roaming the World)🌏 (@av9901) reported 27 minutes ago from Loughborough, England

  @virginmedia It's been reported ..there was an estimated time of fix...it was fixed ....but now for a 3rd day it's down again!

• 
  RIGGO (@rigg0o) reported 27 minutes ago from Eastwood, England

  Class when you wanna cancel @virginmedia and the gobshite operater cant get it in her thick skull and barraging you with other shite deals to then put the phone down. Times must be hard for mr branson, please liquidate.

• 
  Stuart Clarke (@Clarkey198) reported 35 minutes ago from Hilton, England

  @virginmedia the level of customer service is appalling been with you only 1 day and wished I had stayed with O2

• 
  Kate J (@katej1984) reported 37 minutes ago from Sandiacre, England

  @virginmedia any chance you could hire call centre staff that don’t hang up the phone after 3 seconds in an attempt to bring their AHT down?

• 
  owen scrimshaw (@owen40uk) reported 40 minutes ago from Beeston, England

  @virginmedia @Moz10Paul Why is it that your customers have to tell you it’s not bloody working before you decide to admit an issue not impressed or happy

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 42 minutes ago from Eastwood, England

  @Louise4Mh @virginmedia You wait till they try and rip you off by allowing reverse unsolicited text messages to your devices and charge you a £1 a message for a message never sent or received. Criminal.

• 
  Sinead Bacon👩🏼‍⚕️ (@prinnysinead) reported 44 minutes ago from Kegworth, England

  @virginmedia need to sort their shit out, we’ve had shitty on off WiFi for months now 🙄🙄

• 
  Joanna Hayes (@SmileyJMH) reported 45 minutes ago from Loughborough, England

  @virginmedia I have WiFi at the moment. . . The problem is intermittent, it doesn't seem to coincide with times of high demand necessarily. It's incredibly frustrating, especially when working remotely from home and losing signal cuts everything off.

• 
  Fazal Rehman (@breadf2man) reported 51 minutes ago from Loughborough, England

  @virginmedia The other issue your engineer was in yesterday surely he would have checked these things out ? Personally i dont think he was very experienced or didnt know how to do his job properly.

• 
  Joanna Hayes (@SmileyJMH) reported 54 minutes ago from Loughborough, England

  @virginmedia just had call from 'Harry' in London, your technical department. Apparently I'm having issues with broadband speed... His employer ID was 194, apparently? He was shouty, in very loud place, couldn't tell me who I was. Please look into number 01323897224. Infuriating.

• 
  B Farn (@aaronfarny_b) reported 56 minutes ago from Ilkeston, England

  Right @virginmedia is truly the worst internet - So I am looking to change providers as soon as possible - Not worried about TV packages etc as We are good with free view - can anybody recommend a ISP with a good monthly rate and none of the hidden fees etc?

• 
  Derbydog (@derbydog1976) reported 57 minutes ago from Stenson Fields, England

  @virginmedia @virginhelp is there a problem with the internet as mine has just dropped off

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Allie (@oxongardengirl) reported 6 minutes ago

  @lewclarke1 @virginmedia Oh I could have told you they were awful. Try moving house with them! It's "character building"

• 
  Alice (@tayloralicex) reported 6 minutes ago

  Anyone else know how to fix this @virginmedia keep billing me when I’ve given my notice to leave? Each staff member I try to contact about tells me something different and it’s a lot of money that will come out of my account which I cannot afford #virginmedia

• 
  Alex Bellew (@Donaldman34) reported 7 minutes ago

  @virginmedia I am trying to cancel my contract, and every time your chatbot says it is going to connect me to an actual human, the chat disconnects and starts again. This is moderately infuriating to say the least. Can you fix this

• 
  Danny (@hartdj) reported 8 minutes ago

  @virginmedia I am a new customer. Today I received home start kit. I have plugged in the router and it isn't connecting to the internet. I received a text message, saying 'due to a technical fault we can't activate your kit, contact us on live chat'.... can’t get through on chat.

• 
  👾 (@Omersaeela) reported 11 minutes ago

  Hi @virginmedia my account has been locked and I’ve been trying to contact support for over 3 hours with no response. I urgently need help because I’m trying to set up my new WiFi device. Calls are not being answered either. Terrible customer service 👎

• 
  Limited (@Itslimiiited) reported 11 minutes ago

  @virginmedia What's the point in paying for a service, when its ****!

• 
  Adam Kieran Fellows (@fellowska) reported 13 minutes ago

  @virginmedia and just as I bloody expected, phone gets put down. Absolutely a ******* joke. Been waiting for you to get back to me since Thursday on WhatsApp, your bot can’t put me through to an agent either. Disgraceful customer service

• 
  Chip Lewis (@crispinlewis) reported 13 minutes ago

  @katybye007 @virginmedia Ive been waiting 3 hours!!!!! Need to renew/cancel contract urgently. This is beyond a joke!!!!!!!

• 
  Dgjbear (@Dgjbear1) reported 15 minutes ago

  @virginmedia Why do you bother to ask everyone to send you a DM detailing our issue and then simply ignore it. I am now on hold to you customer service (lol) team for 2hrs 9mons. The team obviously doesn’t exist anymore. I will be messaging you in public until you reply to me

• 
  cameron scotece (@CameronScotece) reported 15 minutes ago

  @virginmedia why do I get the worst connection on all devices when I pay £70 a month , shocking connection