Virgin Media Outage Report in Derby, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
The latest reports from users having issues in Derby come from postal codes DE23.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Derby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
October 15: Problems at Virgin Media
Virgin Media is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (41%)
-
TV (33%)
-
Wi-fi (11%)
-
Total Blackout (9%)
-
E-mail (5%)
-
Phone (2%)
Live Outage Map Near Derby, England
The most recent Virgin Media outage reports came from the following cities: Loughborough, Nottingham, Derby, Burton upon Trent and Ilkeston.
| City | Problem Type | Report Time |
|---|---|---|
 Loughborough |
||
| Nottingham |
Wi-fi | |
| Nottingham |
Internet | |
| Derby |
Internet | |
| Nottingham |
TV | |
| Nottingham |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derby, England
Latest outage, problems and issue reports in Derby and nearby locations:
-
hollibob
(@hollibob) reported
from
Stapleford, England
@virginmedia having cancelled and be told no more payments will be taken out of account I today had a bill for £129 which I am told will come out of my account end of May currently on hold for 47 mins when she told me it would be 5 mins BAD BAD customer service
-
Ron Yau
(@ryau3) reported
from
Repton, England
@virginmedia I have a hub 3.0 and showing white light. No change to the light with the issue.
-
Tim Moore
(@timmo1963) reported
from
Ashby-de-la-Zouch, England
@virginmedia Hi, thanks for the reply. I am an existing customer and I spoke to Glen on 150 earlier today. Still struggling to log on but just need my Virgin area code now and can’t find it.
-
austen blakemore
(@austenblakemore) reported
from
Stapleford, England
I’m absolutely ******* fuming with this service @virginmedia it is beyond a joke I’m talking to people that are literally using a script and a dictionary
-
Neil else
(@Neilelse1974) reported
from
Chellaston, England
@virginmedia That does not answer the question I spoke to your representative, ‘what is the best price for loyalty you can offer me for the bigger bundle ‘ can you please help me on this. Thanks
-
Tim Moore
(@timmo1963) reported
from
Ashby-de-la-Zouch, England
Hi @virginmedia just tried to take up the £99 ultimate oomph bundle only to be quoted £140!! Can’t log in when I try to purchase online help needed please 🤔
-
MelanieSmith
(@midgetgem1980) reported
from
Heanor and Loscoe, England
@virginmedia every sodding night at 7! No internet, connection dropping out, router rebooting itself 😡😡😡I think another provider is the answer if you can’t sort your shit out! I pay for fibre I expect fibre, not old dial up crap that took ages to connect & dropped every 2secs
-
sam steel
(@smithy_steel) reported
from
Stapleford, England
Had @virginmedia sort our internet the guy who did it did such a shit job someone had to come out to sort it and since they’ve been we’ve got no internet 😡😡
-
austen blakemore
(@austenblakemore) reported
from
Stapleford, England
Nothing and I mean nothing but problems with @virginmedia ever since your agent TRIED to help, got cut off and never called back my @TPLINKUK Powerline adapter doesn’t work. THE worst experience calling up your customer service I’m so angry 😡
-
Tim Moore
(@timmo1963) reported
from
Ashby-de-la-Zouch, England
Well @virginmedia my TiVo box is stuck in starting up mode (2 hours) and needs a technician, not available until Tuesday. Piss poor service and your telephone manner leaves a lot to be desired. Waiting for you to get in touch 🤬
-
Jason Fowler
(@JaceFowler) reported
from
Annesley, England
@virginmedia absolute joke, on hold for 1 hour and 8 mins to tell u that I wanna leave for shit service
-
Ron Yau
(@ryau3) reported
from
Repton, England
@virginmedia I am having the issue now where I cannot update my apps or use twitter through the Wi-fi. But I am streaming tv. @frustrated. Why do I suffer and stop to reboot the router and paying for unreliable service!!
-
Ron Yau
(@ryau3) reported
from
Repton, England
Writing this using O2 mobile network at home because my @virginmedia fibre is @unreliable. Cannot get to the internet or stream tv but on mobile data it was effortless. Considering going back to BT as they seem to be more consistent.
-
Ron Yau
(@ryau3) reported
from
Repton, England
@virginmedia Reboot will help for a while but have to stop all in the family who still have signal for streaming radio, Xbox or watching Tv on the TiVo every time. How inconvenient is this for all due to a @unreliable service provided by @virginmedia. Had many other issues before as well...
-
matt downing
(@mattdowning5) reported
from
Selston, England
@virginmedia just ordered a free WiFi booster, but received contract stating I have committed for another 12 months. I don't want to go ahead on these terms so won't be signing, can you advise how I cancel this upgrade within cooling off period. Thank you
-
sam steel
(@smithy_steel) reported
from
Beeston, England
@virginmedia You guys came to install our internet and wire it all up, did such a bad job an outsourced company came on your behalf to fix it now it doesn’t work at all
-
austen blakemore
(@austenblakemore) reported
from
Stapleford, England
My #broadband is so shit @virginmedia I can actually make brew before a page opens !! I’m completely fed up of this ridiculous speed
-
Jono Bradley
(@niijonodhg) reported
from
Ilkeston, England
I had to switch to my mobile network for this tweet to send. Sort it out @virginmedia it's becoming a joke.
-
gary 'uk' bond
(@bond_gary) reported
from
Hilton, England
@RockandRollSue @virginmedia I got rid my contract with virgin due to a bad reception, it took three months... each time I contacted them to cancel( when I could get through) they said it was all sorted, but they hadn’t done a thing, in the end I agreed to going pay as you go and just never used it again.
-
Zoë Young 💁🏼♀️
(@ZoeYoungUK) reported
from
Loughborough, England
@virginmedia I’ve got through but still no one can answer my question. It’s getting rather silly now. I can’t understand why no one has knowledge of new areas you are now covering - I just want to join as a new customer!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Bicycle Nuts
(@Bicycle_Nuts) reported
@oh_so_boatie @virginmedia It's so annoying. We received advanced notice the last time, but when the day came we never lost broadband. Now today we lose broadband, because apparently Virgin are carrying out improvement works in the area, but we recieved no notice.
-
Tim Wemimo
(@TimWemimo) reported
@virginmedia UK insurance I am taken my formal complaint to the financial Ombudsman Services.this criminal and fraud.
-
Bernard Thresher
(@BernardThresher) reported
@virginmedia Still no sign of @virginmedia 70 minutes waiting for Customer Relations after Partheek ended my initial chat. ZR has now gone missing from Twitter too. I'm left completely in the dark
-
FairlyDeterminedFM
(@determined_fm) reported
The Virgin Media hold music is utterly obnoxious. Just awful.
-
Dan Long
(@DanielLong88) reported
@virginmedia Standard blasé response. Not bothered about the little people and not providibg the service promised. Just ome more reason i will be lookong at other providers immediately.
-
stephen
(@stephenladd40) reported
@VirginMediaIE Hi virgin media, your broadband seems to be out in my area , Lucan and can't contact you on the phone. Any chance someone who has some info could help. Need it ASAP as working from home ....
-
Bernard Thresher
(@BernardThresher) reported
@virginmedia 40 minutes. 173 minutes Coming up to the 3 hour mark. 3 hours @virginmedia with little or no help whatsoever?!
-
Aman Hayer
(@playerhayer) reported
@virginmedia Did the exact same thing just now MH. They don't know what happened to the complaint, can only see it's been closed with no detail. So spent another 49 minutes explaining the issue. Agent had to open a new complaint. The merry go round starts again. Joke of a company.
-
Marcus Jones
(@Marcus_Jones92) reported
@virginmedia I’ve also gone to book an engineer visit and the soonest I can get is on Saturday 10th September, yet you’re telling me the issue should be resolved by 8pm tonight so I can’t understand the point in that.
-
Dan Long
(@DanielLong88) reported
@virginmedia But ive been interrupted. Attempted to call left on hold for 65 minutes and only got through via a public message of poor service. Awful customer service. As stated, no iterest in anyone but themselves as a customer.