Virgin Media outages and service status in Derby, England

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Loughborough, Burton upon Trent, Derby, Swadlincote, and Ilkeston.

City	Problem Type	Report Time
Loughborough	TV	9 hours ago
Loughborough	Phone	9 hours ago
Burton upon Trent	TV	16 hours ago
Derby	TV	18 hours ago
Derby	TV	1 day ago
Derby	TV	1 day ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

• 
  John Byrne 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@derbytrim) reported 3 minutes ago from Belper, England

  @virginmedia poor customer service i can't cancel my contract online and cant get through on the phone after 30 minutes waiting , ironic for a media company.

• 
  Fazal Rehman (@breadf2man) reported 12 minutes ago from Loughborough, England

  Just put another complaint into Virgin Media about the fact that my original complaint from the 22/04/21 has not been dealt with and no details of when it will be if ever. I complained about having to make over 13 phone calls all lasting at least 20 minutes and 2 engineer visits

• 
  li.iam🏳️‍🌈👬♥️ (@Liammanning2u) reported 17 minutes ago from Swadlincote, England

  @virginmedia @taylur41 Does @LutzSchueler know how bad your customer service is

• 
  Fazal Rehman (@breadf2man) reported 17 minutes ago from Loughborough, England

  @virginmedia The other issue your engineer was in yesterday surely he would have checked these things out ? Personally i dont think he was very experienced or didnt know how to do his job properly.

• 
  Andy Picken (@andyvic7) reported 17 minutes ago from Walton upon Trent, England

  @drummerwhitey @virginmedia Not sure if you’ve done this Steve but when I had issues and no joy I slated them on here every 10 minutes, they finally pulled me into a private chat room and I got things sorted

• 
  Lee Smith (@lee0510) reported 20 minutes ago from Ilkeston, England

  @virginmedia please tell me how to speak to someone in your organisation! I can’t get through on line as it doesn’t recognise me even though you bill me and your phone system won’t allow me to speak to anyone. Customer service is diabolical.

• 
  richard taylor (@richardtaylor37) reported 21 minutes ago from Stapleford, England

  @virginmedia Hi, we are having issues connecting to the wifi throughout the house. The room the hub is in is good but the rest of the house is very poor, we have our children complaining that their games consoles won’t connect or buffering and glitching and it’s costing us a fortune.

• 
  Jonathan Ibbotson (@jeibbotson) reported 24 minutes ago from Castle Donington, England

  @virginmedia please sort out your appalling broadband service in the derby area. More time down than up @Ofcom you ought to mandate refunds

• 
  Derbydog (@derbydog1976) reported 28 minutes ago from Stenson Fields, England

  @virginmedia @virginhelp is there a problem with the internet as mine has just dropped off

• 
  Gerry White SEO geek (@dergal) reported 28 minutes ago from Ashby-de-la-Zouch, England

  @virginmedia I tried - I assume it doesn't work on a mobile!?

• 
  James Watts (@james_watts) reported 29 minutes ago from Sandiacre, England

  @virginmedia The is letting me know. Downloads are very slow a video that would normally take 3 mins is now 40.

• 
  B Farn (@aaronfarny_b) reported 36 minutes ago from Ilkeston, England

  Right @virginmedia is truly the worst internet - So I am looking to change providers as soon as possible - Not worried about TV packages etc as We are good with free view - can anybody recommend a ISP with a good monthly rate and none of the hidden fees etc?

• 
  Nikki Pearman 💙 (@NikkiPearman) reported 42 minutes ago from Loughborough, England

  @virginmedia That’s my problem. I can’t get to speak to a person and your automated system doesn’t allow me to discuss the issue properly.

• 
  Rebecca Ward (@HistoricCatLady) reported 47 minutes ago from Mackworth, England

  @virginmedia what’s going on? I can’t even get onto your website for the service tracker using my phone data! I could really use an update here so that I can actually work!

• 
  Dave Martin (@flyingscotsmin1) reported 47 minutes ago from Eastwood, England

  @virginmedia what's going on?? TV is still not working!! Tried resetting and still nothing.

• 
  John Puxty (@JohnPuxty) reported 50 minutes ago from Ilkeston, England

  @JPBOLDY @virginmedia I am also getting this problem

• 
  Jonathan Ibbotson (@jeibbotson) reported 51 minutes ago from Castle Donington, England

  @virginmedia the performance of your network in the Castle Donington area (DE74) is currently appalling. Massive number of Critical T3 time-out errors. Please fix this NOW #poorservice #virginmediadown

• 
  Neil else (@Neilelse1974) reported 54 minutes ago from Chellaston, England

  @virginmedia I need to book an engineer visit, meant to work from home but can’t due to your broadband. Have tried everything advised but nothing .. 1.35mb download please help !

• 
  Fazal Rehman (@breadf2man) reported 55 minutes ago from Loughborough, England

  @virginmedia Nothing that springs to mine, but ive never known it to constantly drop off, some of the reasons the operators are giving me are silly and I told the lady it was rubbish.. im sorry but I am fed up of ringing every day and getting nowhere. I think i will have to move broadband

• 
  Lord William Niven (@bigbrawbill) reported 59 minutes ago from Ilkeston, England

  So @virginmedia has been going off with technical faults from yesterday, My @EE is also been going off signal wise from yesterday is anyone else not think this is eerie and so so weird that both going down at the same time. Come on conspiracy theories welcome.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Andrew Harding (@AndrewNuttah) reported 4 minutes ago

  @virginmedia Is PBS off air permanently or just part of the ongoing issues?

• 
  J Corbi (@JCorbinHus) reported 9 minutes ago

  @virginmedia VM CONNECT APP is constantly crashing not allowing me to sign in

• 
  Edna Krabapple 💙 (@EdnaKrabapple1) reported 10 minutes ago

  @JohnTho10402150 @virginmedia Agreed. We settled down to watch Top of the Tops only to find we now don't have BBC4 or BBC3.

• 
  Anna Maliniak (@AnnaMaliniak) reported 11 minutes ago

  @BriefcaseMike @virginmedia Lost my service for several hours yesterday. Seems to be increasingly an issue.

• 
  devske5 (@devske5) reported 25 minutes ago

  @virginmedia just did the 360 update - that was a bad idea wasn’t it ? We have no TV now, your phone line is useless as per. Can you help please?

• 
  Natalie Whittle ⭐⭐ (@nataliewhittle6) reported 26 minutes ago

  @virginmedia Itv1 still not working any ideas when it will be up and running again

• 
  Sarah (@sarahdaxsarah) reported 27 minutes ago

  @virginmedia been on hold to Customer Services for an hour, no TV signal all day, appalling service !!

• 
  Seelsy (@Seelsya_) reported 28 minutes ago

  @virginmedia Issue here too. Pixelated.

• 
  M E B 👓 💙 (@mrsmosieposie) reported 29 minutes ago

  @virginmedia very frustrating trying to claim my Refer a friend reward Several attempts but keeps saying password not valid and account number not valid when I have entered them both correctly. Expires tomorrow! Help please.

• 
  G Strachan (@Forcegayle) reported 30 minutes ago

  @virginmedia £10 compensation is terrible