Virgin Media outages and service status in Derby, England

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Burton upon Trent, Derby, Ilkeston, and Loughborough.

City	Problem Type	Report Time
Burton upon Trent	Internet	14 hours ago
Derby	Wi-fi	18 hours ago
Ilkeston	Internet	1 day ago
Derby	Internet	5 days ago
Loughborough	TV	7 days ago
Ilkeston	Internet	9 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

• 
  adrian dilks (@ilsonnut43) reported 2 minutes ago from Ilkeston, England

  @virginmedia why is my wifi so poor when I pay for the top bracket of broadband,my router is always cutting out ,really really fed up with it ?

• 
  Stuart Windle (@stuwin1) reported 9 minutes ago from Stenson Fields, England

  @virginmedia When I phoned the contact centre they said they knew there was an issue and it would be sorted in 24hrs. A quick google shows this isnt just me its a common trend

• 
  B Farn (@aaronfarny_b) reported 9 minutes ago from Ilkeston, England

  Right @virginmedia is truly the worst internet - So I am looking to change providers as soon as possible - Not worried about TV packages etc as We are good with free view - can anybody recommend a ISP with a good monthly rate and none of the hidden fees etc?

• 
  Neil Johnson (@neilmjohnson72) reported 15 minutes ago from Ashby-de-la-Zouch, England

  @virginmedia You need to sort your customer service out, it is absolutely disgraceful. Your technical team are ignorant and hang calls up without situation. You are getting dumped!

• 
  Amit Vaidya- #Author (Forever Roaming the World)🌏 (@av9901) reported 18 minutes ago from Loughborough, England

  @virginmedia It's been reported ..there was an estimated time of fix...it was fixed ....but now for a 3rd day it's down again!

• 
  James Armstrong (@iamj_armstrong) reported 19 minutes ago from Beeston, England

  @virginmedia There isn’t an outage. I have been told it may be a line fault but the hub was fine yesterday afternoon

• 
  John D (@Jdd535) reported 22 minutes ago from Stapleford, England

  Any chance virgin media can sort their network out.. paying for over 300mbps n only getting 46mbps!! #VirginMediaoutage #virginmediauk #virginmedia

• 
  Tuesdy Burgin (@TuesdyB) reported 23 minutes ago from Ilkeston, England

  @virginmedia Is the service down in the DE7 area? Everything looks like its working but we have no internet connection.

• 
  Chris Seddon (@_Chris_Seddon_) reported 27 minutes ago from Melbourne, England

  Looks like someone pulled out the wrong plug at Virgin Media HQ. Even their website is down!

• 
  Big Gas (@BigGasson44) reported 28 minutes ago from Awsworth, England

  @virginmedia Well it doesn't work and my 8 kids are off school and can't even use their phones let alone their xboxs

• 
  Stuart Clarke (@Clarkey198) reported 29 minutes ago from Hilton, England

  @virginmedia the level of customer service is appalling been with you only 1 day and wished I had stayed with O2

• 
  Anthony Bates (@antbates1991) reported 33 minutes ago from Burton upon Trent, England

  New tactics from Virgin Media, ring up to cancel, they say they can't find your account and then put the phone down. 🖕🖕

• 
  Michael Sarjeant (@sarjeantm01) reported 39 minutes ago from Burton upon Trent, England

  @virginmedia Yes it must have shorted itself overnight @virginmedia can I please cancel the engineer?

• 
  Mr T O'regan (@Taidhgh) reported 41 minutes ago from Beeston, England

  @virginmedia service in NG8 #Nottingham becoming an expensive joke. Now apparently likely to be intermittent until 3pm for 'improvements' but no notice given? Great service guys. #planning

• 
  brian alvin (@justrunningnow) reported 42 minutes ago from Sandiacre, England

  @the____ghost @virginmedia Its broken

• 
  Bhavna 🙋🏽‍♀️ (@MissBeBop) reported 44 minutes ago from Eastwood, England

  When @virginmedia wifi is working it’s bloody amazing, when you need to raise an issue with them it’s the most frustrating experience ever. Today I have had 2 people hang up mid call, 3 bots, 2 people on chat and still in the same place. No ******* wifi!!!!

• 
  Matt Clarke™️ 🎮🕹 (@TweetFlicker) reported 46 minutes ago from Ilkeston, England

  @virginmedia I’m at work. Please call me. You’ll be able to get all my details from the complaint number I’ve given you.

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 47 minutes ago from Eastwood, England

  @virginmedia This could not have happened at a worse time for me. I'm happy to make them cups of tea if they fix the fault a little sooner.

• 
  Joanna Hayes (@SmileyJMH) reported 56 minutes ago from Loughborough, England

  @virginmedia just had call from 'Harry' in London, your technical department. Apparently I'm having issues with broadband speed... His employer ID was 194, apparently? He was shouty, in very loud place, couldn't tell me who I was. Please look into number 01323897224. Infuriating.

• 
  Amara Pickerill (@amarapickerill) reported 60 minutes ago from Walton upon Trent, England

  @virginmedia please tell me how to contact your complaints department as I have an ongoing issue with your mobile department that’s been raised over the last 12 months and no one can help me! #poorcustomerservice #virginmobile #complaint #help

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  shatners (@shatners144143) reported 2 minutes ago

  @anon_opin Virgin Media have been terrible recently.

• 
  Adrian Oso (@AdrianOso7) reported 4 minutes ago

  @virginmedia I've sent private messages and they just ask me to call VM and get an engineer in. The engineer's conclusion seems to be that it's not worth the effort to extend the network by 10 metres, via a footpath which I own. And that's bang in the centre of a village right outside London.

• 
  Terry Cooke 🇺🇦🇬🇧🇮🇱 (@tezcooke) reported 7 minutes ago

  @virginmedia your routers really are ****!!! I’m sat in garden, in direct line of maybe 8 metres from router and can’t get wifi signal. If only you valued quality of service !

• 
  Tom (@tommoyiddo) reported 9 minutes ago

  @JKloppsKop @PolitlcsUK Virgin Media isnt a subscription service. Its a telecommunications service. You get 14 days from when you sign up to their services by phone or online already.

• 
  alan holt (@alanholt7) reported 13 minutes ago

  @virginmedia any idea when WiFi will be back on in bb2 5eg area? Been down all day

• 
  Amy (@amyparker273) reported 16 minutes ago

  @virginmedia please sort your wifi out!!!!! It’s been down for ages

• 
  Scouse House Bouncy Music (@ScouseBouncy) reported 17 minutes ago

  Oh and the issue is an authentication issue between @virginmedia and @skytv but virgin say it’s nothing to do with that, and that you need to use a stream box for it! Well 3 stream boxes are all failing to show anything on the red button!

• 
  Captain Howdy (@colonbarbarian) reported 23 minutes ago

  @denchaser @virginmedia I love my VM broadband, but dealing with their "customer service" team is like banging head against a brick wall. I just renewed my contract, still being charged twice as much as a new customer. Offered me £55 a month then went up to £59 as soon as I went to accept it.

• 
  m (@Marcus_Campana) reported 24 minutes ago

  @virginmedia when I contacted u earlier in the year I was told the upgrade to the 360 box doesn't mean a new contract, but yet after months of you harassing me I've upgraded box and low and behold you've sent me a new contract until 2028 , not happy how do I cancel???

• 
  🎀 (@guineapigharua) reported 24 minutes ago

  is virgin media wifi down for anyone else rn ughhhh