Virgin Media

Virgin Media Outage Report in Derby, England

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The latest reports from users having issues in Derby come from postal codes DE24.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Derby, England 01/24/2026 18:55

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Ilkeston, Nottingham, Selston, Derby and Burton upon Trent.

Loading map, please wait...
City Problem Type Report Time
United KingdomIlkeston Internet
United KingdomNottingham Phone
United KingdomNottingham Internet
United KingdomNottingham Wi-fi
United KingdomNottingham Internet
United KingdomNottingham Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

  • iamj_armstrong James Armstrong (@iamj_armstrong) reported from Beeston, England

    @virginmedia the internet you installed yesterday has stopped working and you can’t get anyone out until Tuesday? If I want to escalate the issue then it will take 3-5 working days? Can anyone help me?

  • iamj_armstrong James Armstrong (@iamj_armstrong) reported from Beeston, England

    @virginmedia There isn’t an outage. I have been told it may be a line fault but the hub was fine yesterday afternoon

  • katephus kate kells (@katephus) reported from Ilkeston, England

    @virginmedia @02Priority_pjs with the current major issue with your apps are you going to deliver priority booking like you’ve promised? #keeppromises

  • sarjeantm01 Michael Sarjeant (@sarjeantm01) reported from Burton upon Trent, England

    @toik1961 @virginmedia I think there was something all our Internet dropped out now our #alexa network is not working #internetoutage

  • haasty_kawa haasty kawa (@haasty_kawa) reported from Derby, England

    @virginmedia I’m not happy at all. My internet has been down since last night till now . I have tried to call customer service and it would straight decline it . I tried going on the website but still it won’t let me . As I work from home . Here is the area DE248ET

  • kokiekola Koa (@kokiekola) reported from Awsworth, England

    @virginmedia Please help. :( He was sent the order information and the contract but nothing else. I contacted Yodel and they didn’t have anything to be sent to our house from you. We have no information.

  • Jdd535 John D (@Jdd535) reported from Stapleford, England

    Virgin media must b the worst 4 customer service.. change ur engineer appointment without even discussing it!!! #virginmedia #theworstcustomerservice

  • roberto85 Rob Parker (@roberto85) reported from Beeston, England

    @virginmedia it took my nearly 3 hours to cancel my contract after 7 years with you. Your customer service representative made up a fake outstanding bill from 2016 as an excuse not to help me. All sorted now but never going to be a #virginmediacustomer again.

  • Andyoram25 Andy Oram (@Andyoram25) reported from Ashby-de-la-Zouch, England

    Trying to watch #LIVWOL but pic quality on ITV4 is awful. Tried ITV X app & not any better. The Virgin Media ITV X app isn't working. This is poor but not unexpected from ITV who just cannot do digital stuff.

  • stagladanddad Russell Morrell (@stagladanddad) reported from Annesley, England

    Hey @virginmedia my landline has stopped working again This is the second time I've had this problem now You'd have thought with you putting the prices up your service would be better?

  • iamj_armstrong James Armstrong (@iamj_armstrong) reported from Beeston, England

    @virginmedia are there any outages in the NG9 area or has my broadband broken for the second time this month?

  • Ebike_holidays National Forest E-Bike Holidays (@Ebike_holidays) reported from Ashby-de-la-Zouch, England

    @virginmedia It’s even more stressful as we can’t tell her when you will resolve the problem. Extremely poor service.

  • HistoricCatLady Rebecca Ward (@HistoricCatLady) reported from Mackworth, England

    @virginmedia what’s going on? I can’t even get onto your website for the service tracker using my phone data! I could really use an update here so that I can actually work!

  • Ebike_holidays National Forest E-Bike Holidays (@Ebike_holidays) reported from Ashby-de-la-Zouch, England

    @virginmedia Everyone is very apologetic but that doesn’t help give a vulnerable old lady the peace of mind that her son is available at the other end of the phone, should something happen.

  • Jdd535 John D (@Jdd535) reported from Stapleford, England

    Virgin gone down again... Great wen it works... but wen it goes its bad.. n wots worse is their customer service.. or rather lack of it!! Far worse than SKY.. but swap 2 moz.. terrible!!! #sky #virginmedia

  • sarjeantm01 Michael Sarjeant (@sarjeantm01) reported from Burton upon Trent, England

    @virginmedia Yes it must have shorted itself overnight @virginmedia can I please cancel the engineer?

  • sarjeantm01 Michael Sarjeant (@sarjeantm01) reported from Burton upon Trent, England

    @virginmedia We have an engineer booked for Monday but I don't believe this is really acceptable with the amount of money we pay each month we should be able to expect a service which works, I understand there will be issues but over 3 hours later nothing?

  • haasty_kawa haasty kawa (@haasty_kawa) reported from Derby, England

    @virginmedia I'm not at all satisfied. Since last night until now, my internet has been down. When I attempted to contact customer service, it flatly refused. I attempted to access the page, but it is still blocking me. I am self-employed. The region DE248ET is shown here. Fix it asap

  • Ebike_holidays National Forest E-Bike Holidays (@Ebike_holidays) reported from Ashby-de-la-Zouch, England

    @virginmedia We followed instructions to switch phones to fibre optic. Can dial out but can’t get calls. It’s really upset my mother in law as she is vulnerable and we are her emergency support. Our mobile signal is very poor at home, so she is frightened she can’t contact us.

  • sarjeantm01 Michael Sarjeant (@sarjeantm01) reported from Burton upon Trent, England

    When you have a smart house and your @virginmedia #Wifi goes down so nothing is working 😳 now the kids are moaning at no tablets, @PlayStation or @xboxuk there is only so many times I can reboot the hub...... #internetdown

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • LeaHollingworth Leanne Miller (@LeaHollingworth) reported

    @virginmedia Right so can I reach them through you? Can someone call me ? Your compensation claims only kick in when the service tracker says all services are affected - which it doesn’t surprise surprise and I can assure you we have no tv, broadband or phone … 14 hours now

  • Holz_92 Holly Keyes (@Holz_92) reported

    @virginmedia STILL continuing to take money off me when I haven’t been a customer for the last two months. Absolutely disgraceful customer service, I’ve been lied to every time I make an enquiry!!!!!!

  • HobbitsWife Hobbits Wife 💙 (@HobbitsWife) reported

    Why doesn’t @virginmedia allow you to downgrade your package online? Why is it always upgrades ie more money for them? Why can’t we have the full options available to allow us to tailor what we actually need? Why do I have to ring up for downgrades? Awful!

  • LeaHollingworth Leanne Miller (@LeaHollingworth) reported

    @virginmedia Hi. No. My visit has been “put on hold”. Still no update. No tv or broadband and I cannot get hot water / heating due to the nest being unable to work. I really need the internet sorting asap. This is really important to me. Can you help ?

  • JuneBee6 JuneBee (@JuneBee6) reported

    @virginmedia what is going on in London NW3 area??? This sucks, no internet half the time!!

  • TonyGoldrick Tony McGoldrick (@TonyGoldrick) reported

    @virginmedia I’m free at 10. She now has her landline restored (the biggest issue) but the costs are a new one

  • boomtastic1988 Jac (@boomtastic1988) reported

    @virginmedia you are the worst company EVER high level complaints told me no extra charges, new bill arrives and boom extra charges, customer service is like hitting your head of a brick wall, I want compensation for all the stress your company has given me over your crap service

  • fabiortsantos Fabio Dos Santos (@fabiortsantos) reported

    @virginmedia Same back to me please. Every time I called Virgin, your colleagues didn’t have updated info and couldn’t help. It’s been 11 days since the installation date and no info has been provided. At the moment mum has used all her Virgin mobile data.

  • TonyGoldrick Tony McGoldrick (@TonyGoldrick) reported

    @virginmedia No. As advised to MH days ago the account holder is a vulnerable 85 year old with memory issues. I deal with her finances and so all your correspondence comes to me ( hence no data protection issue). I don’t need any other details other than this error has been fixed

  • LeaHollingworth Leanne Miller (@LeaHollingworth) reported

    @virginmedia Are we going round in bloody circles today or what? I have checked the service checker and only problem known is broadband. I do not have TV, broadband or phone - the whole lot. I have phoned and got nowhere. You have no complaints dept. Time to move elsewhere.