Virgin Media outages and service status in Derby, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Derby, including 0 direct reports.
- The most common problems reported in this area mention TV, Internet, and Total Blackout.
- The most recent signal from this area was received May 16, 10:10 AM GMT+1.
- TV (63%)
- Internet (20%)
- Total Blackout (10%)
- Wi-fi (5%)
- Phone (3%)
The latest reports from users having issues in Derby come from postal codes DE23 , DE1 and DE24 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Derby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 18: Problems at Virgin Media
Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Derby, England
The most recent Virgin Media outage reports came from the following cities: Derby, Loughborough, Burton upon Trent, Swadlincote, and Ilkeston.
| City | Problem Type | Report Time |
|---|---|---|
 Derby
|
TV | 2 days ago |
|
Loughborough
|
TV | 3 days ago |
|
Loughborough
|
Phone | 3 days ago |
|
Burton upon Trent
|
TV | 3 days ago |
|
Derby
|
TV | 3 days ago |
|
Derby
|
TV | 3 days ago |
Nearby cities with recent reports
6 recent signals
4 recent signals
1 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derby, England
Latest outage, problems and issue reports in Derby and nearby locations:
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richard taylor (@richardtaylor37) reported from Stapleford, England@virginmedia Hi, we are having issues connecting to the wifi throughout the house. The room the hub is in is good but the rest of the house is very poor, we have our children complaining that their games consoles won’t connect or buffering and glitching and it’s costing us a fortune.
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Luketh (@Luketh13ttv) reported from Heanor and Loscoe, EnglandHas anyone else been having issues with @virginmedia today? My Internet has been constantly cutting off #virginmediadown
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Charlie Bethel (@charlie_bethel) reported from Beeston, England@virginmedia Very very poor customer service
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Lord William Niven (@bigbrawbill) reported from Ilkeston, England@virginmedia terrible customer service, my box is overheating, has done for around 2 days, we have to switch the box of for 5-6 hours then it comes back on, according to customer services nothing can be done until it happens again, then they will look at it. What a shambles
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Rob Parker (@roberto85) reported from Beeston, England@virginmedia it took my nearly 3 hours to cancel my contract after 7 years with you. Your customer service representative made up a fake outstanding bill from 2016 as an excuse not to help me. All sorted now but never going to be a #virginmediacustomer again.
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Danny Chaplin (@dannychappo) reported from Beeston, England@virginmedia service checker says your not in my area,but I know others who have your service and also diamond cable box right outside my house?
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Mary Oliver (@Mary_C_Oliver) reported from Beeston, England@virginmedia Also, the number is not working
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National Forest E-Bike Holidays (@Ebike_holidays) reported from Ashby-de-la-Zouch, England@virginmedia It’s even more stressful as we can’t tell her when you will resolve the problem. Extremely poor service.
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Mark Smith (@e2mrk_mark) reported from Sandiacre, England@virginmedia @virginmedia so not only have virgin hiked my bill to £49.00... I’ve had no phone line for 12 months.. it cost me over £4.00 on my mobile to phone them. How does that work Virgin? Appalling service.
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Anthony Bates (@antbates1991) reported from Burton upon Trent, England@virginmedia It's for Virgin Media. Everytime I ring up to try and change something no one over the phone can ever find my account and because of this no one can help me. I want to cancel my package because the offer I'm on expires next month and the services are not worth £84.
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John Byrne 🏴 (@derbytrim) reported from Belper, England@virginmedia poor customer service i can't cancel my contract online and cant get through on the phone after 30 minutes waiting , ironic for a media company.
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Fazal Rehman (@breadf2man) reported from Loughborough, EnglandJust put another complaint into Virgin Media about the fact that my original complaint from the 22/04/21 has not been dealt with and no details of when it will be if ever. I complained about having to make over 13 phone calls all lasting at least 20 minutes and 2 engineer visits
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Derbydog (@derbydog1976) reported from Stenson Fields, England@virginmedia @virginhelp is there a problem with the internet as mine has just dropped off
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𝘼𝙙𝙖𝙢🐰 (@acmtix) reported from Eastwood, England@virginmedia It's been like this for a while. I cannot rely on the service at all.
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haasty kawa (@haasty_kawa) reported from Derby, England@virginmedia I'm not at all satisfied. Since last night until now, my internet has been down. When I attempted to contact customer service, it flatly refused. I attempted to access the page, but it is still blocking me. I am self-employed. The region DE248ET is shown here. Fix it asap
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Lord William Niven (@bigbrawbill) reported from Ilkeston, England@virginmedia I am sorry, but what a shocking customer service, hardly speaking a word of english, patronising me as if I am setting it up wrong and going over what I have already done. Can I have someone english explain what us wrong. !!!!!
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paul (@64derby) reported from Duffield, England@virginmedia just installed virgin broadband 350 today ! only getting 5 mbps in my study.. phoned customers services for a booster to be told none in stock and phone back in 2 weeks.. took me over an hour to speak to a person in India who couldn’t help
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Nikki Pearman 💙 (@NikkiPearman) reported from Loughborough, England@virginmedia I have an issue with my wifi signal being weak upstairs - until last 2 mths it was perfectly fine. However it’s impossible to speak with anyone - I don’t want the automated system or a broadband check as service is fine it’s just range. Unhappy customer
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kate kells (@katephus) reported from Ilkeston, England@virginmedia @02Priority_pjs with the current major issue with your apps are you going to deliver priority booking like you’ve promised? #keeppromises
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Amit Vaidya- #Author (Forever Roaming the World)🌏 (@av9901) reported from Loughborough, EnglandProductivity nearly at zero today because @virginmedia been off for nearly 24 hours 🙃 came on for 1 hour and now no service again! ...not I rely on the internet for work or anything 🤔 🙄🤬
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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ChainResolve (@Web3Resolve) reported@DBposer @O2 @virginmedia Hey, checking back in. Are you still having trouble with this?
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Drew Sheridan (@DrewSheridan1) reported@virginmedia Still does not help with the fact had no tv for 3 days and possibly for another 3 days !.
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Bill (@NewGolfer1414) reported@virginmedia is an absolute joke of a company, been on hold 3 times for over 15mins for them just to hang up! Cancelling that direct debit then, *****!!!
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Stuart Mills (@smevergance) reportedReceived letter from @virginmedia saying my bill was going to DOUBLE from June. My services have not changed. An increase of over 100% is just ridiculous! Tried to call VM but after 30 mins of waiting in the call queue I gave up. guessing that lots of people are calling to cancel
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Marie Buttriss (@Marie_0612) reported@virginmedia hey, when will there be an update about the tv issue? Mines still not working….
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Richard (@RHawkins05) reported@virginmedia it's now getting beyond a joke, 3 days now without TV, and when you call all you get is "our engineers are working on the issue". Not good enough service
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Chris (@chrisdawson_1) reported@virginmedia Morning I am trying to claim the switching credit and submit the proof from my old provider but there doesn't seem a way to do this anywhere. Can you help please?
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ChildrensBookSequels - Sarah Corcoran (@ChiBkSequels) reported@virginmedia please don't use Yodel @yodel241653 as a courier service. Pods not delivered today. Van stopped outside, and as I opened the front door he drove off without delivering the parcel. Now got to cancel plans for tomorrow to wait for parcel. Please don't use Yodel.
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F (@eelsupinsideye) reported@virginmedia No TV signal for my dad's area since early yesterday, WiFi that cuts out multiple times a day in my home. Thank goodness your billing department isn't down though! Absolutely no issues taking over 100 quid from my dad's bank this morning for a service he isn't getting.
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kerry (@_kerryking_) reported@virginmedia new box installed and engineer on Saturday and still no luck, 3 boxes later and not able to access account to use the virgin tv - poor engineer has been so helpful but no luck with tv channels/apps! So so frustrating!