Virgin Media

Virgin Media Outage Report in Derby, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Derby come from postal codes DE24 and DE23.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Derby, England 01/12/2026 12:30

January 12: Problems at Virgin Media

Virgin Media is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Nottingham, Selston, Ilkeston, Derby, Burton upon Trent, Swadlincote and Loughborough.

Loading map, please wait...
City Problem Type Report Time
United KingdomNottingham Internet
United KingdomNottingham Internet
United KingdomSelston Internet
United KingdomIlkeston Internet
United KingdomIlkeston Internet
United KingdomDerby Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

  • timmo1963 Tim Moore (@timmo1963) reported from Ashby-de-la-Zouch, England

    Hi @virginmedia just tried to take up the £99 ultimate oomph bundle only to be quoted £140!! Can’t log in when I try to purchase online help needed please 🤔

  • acmtix 𝘼𝙙𝙖𝙢🐰 (@acmtix) reported from Eastwood, England

    @virginmedia I don't want content, I don't have your TV or your phone just broadband. So to increase this cost like this means that next time it comes to review my connectivity I will simply leave your service and move to a more competitive service that doesn't sneakily raise prices mid term.

  • timmo1963 Tim Moore (@timmo1963) reported from Ashby-de-la-Zouch, England

    @MickHarkin8 @virginmedia Not true, £99 for my colleague at work, been a customer for over 10 years.

  • ryau3 Ron Yau (@ryau3) reported from Repton, England

    @virginmedia I have a hub 3.0 and showing white light. No change to the light with the issue.

  • rokagainstass Tom Prince (@rokagainstass) reported from Castle Donington, England

    @virginmedia GREAT SO THE RESOLUTION TIME HAS CHANGED TO 15:55 from 11:55 . #rubbishservice #givemebackbt #dialup #virgin

  • austenblakemore austen blakemore (@austenblakemore) reported from Stapleford, England

    Nothing and I mean nothing but problems with @virginmedia ever since your agent TRIED to help, got cut off and never called back my @TPLINKUK Powerline adapter doesn’t work. THE worst experience calling up your customer service I’m so angry 😡

  • niijonodhg Jono Bradley (@niijonodhg) reported from Ilkeston, England

    I had to switch to my mobile network for this tweet to send. Sort it out @virginmedia it's becoming a joke.

  • MJB_thats_all Mark - my words 😂😂 (@MJB_thats_all) reported from Loughborough, England

    @jhandford11 @virginmedia Yep, had the same issues bud. Useless. Hence I left them.

  • rokagainstass Tom Prince (@rokagainstass) reported from Castle Donington, England

    @virginmedia Had your broadband for over a month now . Two days out of which it has been down for hours (like today) and speed inconsistent

  • hollibob hollibob (@hollibob) reported from Stapleford, England

    @virginmedia having cancelled and be told no more payments will be taken out of account I today had a bill for £129 which I am told will come out of my account end of May currently on hold for 47 mins when she told me it would be 5 mins BAD BAD customer service

  • austenblakemore austen blakemore (@austenblakemore) reported from Stapleford, England

    I’m absolutely ******* fuming with this service @virginmedia it is beyond a joke I’m talking to people that are literally using a script and a dictionary

  • ZoeYoungUK Zoë Young 💁🏼‍♀️ (@ZoeYoungUK) reported from Loughborough, England

    @virginmedia I’ve got through but still no one can answer my question. It’s getting rather silly now. I can’t understand why no one has knowledge of new areas you are now covering - I just want to join as a new customer!

  • austenblakemore austen blakemore (@austenblakemore) reported from Stapleford, England

    My #broadband is so shit @virginmedia I can actually make brew before a page opens !! I’m completely fed up of this ridiculous speed

  • mattdowning5 matt downing (@mattdowning5) reported from Selston, England

    @virginmedia just ordered a free WiFi booster, but received contract stating I have committed for another 12 months. I don't want to go ahead on these terms so won't be signing, can you advise how I cancel this upgrade within cooling off period. Thank you

  • Neilelse1974 Neil else (@Neilelse1974) reported from Chellaston, England

    @virginmedia That does not answer the question I spoke to your representative, ‘what is the best price for loyalty you can offer me for the bigger bundle ‘ can you please help me on this. Thanks

  • midgetgem1980 MelanieSmith (@midgetgem1980) reported from Heanor and Loscoe, England

    @virginmedia every sodding night at 7! No internet, connection dropping out, router rebooting itself 😡😡😡I think another provider is the answer if you can’t sort your shit out! I pay for fibre I expect fibre, not old dial up crap that took ages to connect & dropped every 2secs

  • ryau3 Ron Yau (@ryau3) reported from Repton, England

    @virginmedia I am having the issue now where I cannot update my apps or use twitter through the Wi-fi. But I am streaming tv. @frustrated. Why do I suffer and stop to reboot the router and paying for unreliable service!!

  • timmo1963 Tim Moore (@timmo1963) reported from Ashby-de-la-Zouch, England

    @virginmedia Hi, thanks for the reply. I am an existing customer and I spoke to Glen on 150 earlier today. Still struggling to log on but just need my Virgin area code now and can’t find it.

  • JaceFowler Jason Fowler (@JaceFowler) reported from Annesley, England

    @virginmedia absolute joke, on hold for 1 hour and 8 mins to tell u that I wanna leave for shit service

  • bond_gary gary 'uk' bond (@bond_gary) reported from Hilton, England

    @RockandRollSue @virginmedia I got rid my contract with virgin due to a bad reception, it took three months... each time I contacted them to cancel( when I could get through) they said it was all sorted, but they hadn’t done a thing, in the end I agreed to going pay as you go and just never used it again.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • JennyBratty BrattyJennyDragon (@JennyBratty) reported

    @samatlounge @virginmedia Plusnet is exactly the same. Anything to stop you moving your money, except giving the service you want.

  • JimiCullen Jimi (@JimiCullen) reported

    @samatlounge @virginmedia I’ve literally cancelled debit cards to get out of similar monthly charges. They make it as easy as possible to sign up and as hard as possible to cancel. Should be illegal

  • 23shawthing red trev (@23shawthing) reported

    @virginmedia hi I'm having problems getting into my account

  • BigTastySteve Stevie G💛🤍💙LUFC (@BigTastySteve) reported

    Christ just come off the phone with virgin media sorting my contract. That'll be 6 months I'll never get back😫

  • simon_euro Simon 🇺🇦 #StandWithUkraine #FBPE (@simon_euro) reported

    @virginmedia Hi John, I spoke to Tim who was brilliant. He’s sent me a new SIM in the post, and will try and save the number. However he stressed he couldn’t guarantee anything. I’ve had the number a long time and is sequential with my wife’s. It’s just the worst time it could happen.

  • HEWilliamsBooks H E Williams (@HEWilliamsBooks) reported

    @samatlounge @virginmedia Worst customer service I have ever experience, breaking up with virgin media.

  • woodystocks1 woodystocks (@woodystocks1) reported

    @virginmedia the worst customer service ever. You haven’t contacted me back after speaking with 6 different agents. I’m left with a package I didn’t ask for or agree too and an O2 contract I don’t need. Shocking but you don’t seem to bother with any response #customercomplaint

  • Jay_b_89 Jason (@Jay_b_89) reported

    @AntonyShaw99 @virginmedia A handful of my kids channels were black screen earlier mate, service has been really poor the last couple months, been getting really low speeds too @virginmedia

  • Meichb21 chelle Bogle (@Meichb21) reported

    Back on to @virginmedia to cancel subscription but on a private chat this time which has been going on 4 hours now as failed to get through by phone and being sent on a wild goose chase, not only is the chat on the link that was sent to me it's also on WhatsApp.

  • Julianhomeboy Julian (@Julianhomeboy) reported

    @virginmedia The phone is under contract with virgin and still owned by virgin until the contract ends correct? Have you not come across any other users with the same issue and can you confirm you have not checked the transmitter to check its transmitting on both bands that uses LTE?