Virgin Media Outage Report in Derby, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Derby come from postal codes DE24.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Derby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 30: Problems at Virgin Media
Virgin Media is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (58%)
-
Wi-fi (19%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Derby, England
The most recent Virgin Media outage reports came from the following cities: Swadlincote, Nottingham, Ilkeston, Burton upon Trent, Selston and Derby.
| City | Problem Type | Report Time |
|---|---|---|
 Swadlincote |
Total Blackout | |
| Nottingham |
TV | |
| Nottingham |
Wi-fi | |
| Ilkeston |
Internet | |
| Nottingham |
TV | |
| Burton upon Trent |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derby, England
Latest outage, problems and issue reports in Derby and nearby locations:
-
National Forest E-Bike Holidays
(@Ebike_holidays) reported
from
Ashby-de-la-Zouch, England
@virginmedia Everyone is very apologetic but that doesn’t help give a vulnerable old lady the peace of mind that her son is available at the other end of the phone, should something happen.
-
James Armstrong
(@iamj_armstrong) reported
from
Beeston, England
@virginmedia the internet you installed yesterday has stopped working and you can’t get anyone out until Tuesday? If I want to escalate the issue then it will take 3-5 working days? Can anyone help me?
-
Big Gas
(@BigGasson44) reported
from
Awsworth, England
@virginmedia Well it doesn't work and my 8 kids are off school and can't even use their phones let alone their xboxs
-
Tony P
(@WorTony) reported
from
Selston, England
Hey @virginmedia I’m really loving the customer service - called 2 weeks ago to report a broken remote - I was told a new one would be on the way. I’m still waiting. I called yesterday and was told the email address I was giving and have had registered for 15-20 years was wrong
-
National Forest E-Bike Holidays
(@Ebike_holidays) reported
from
Ashby-de-la-Zouch, England
@virginmedia We followed instructions to switch phones to fibre optic. Can dial out but can’t get calls. It’s really upset my mother in law as she is vulnerable and we are her emergency support. Our mobile signal is very poor at home, so she is frightened she can’t contact us.
-
Rob Parker
(@roberto85) reported
from
Beeston, England
@virginmedia it took my nearly 3 hours to cancel my contract after 7 years with you. Your customer service representative made up a fake outstanding bill from 2016 as an excuse not to help me. All sorted now but never going to be a #virginmediacustomer again.
-
Koa
(@kokiekola) reported
from
Awsworth, England
@virginmedia Please help. :( He was sent the order information and the contract but nothing else. I contacted Yodel and they didn’t have anything to be sent to our house from you. We have no information.
-
John D
(@Jdd535) reported
from
Stapleford, England
Virgin media must b the worst 4 customer service.. change ur engineer appointment without even discussing it!!! #virginmedia #theworstcustomerservice
-
John D
(@Jdd535) reported
from
Stapleford, England
Virgin gone down again... Great wen it works... but wen it goes its bad.. n wots worse is their customer service.. or rather lack of it!! Far worse than SKY.. but swap 2 moz.. terrible!!! #sky #virginmedia
-
kate kells
(@katephus) reported
from
Ilkeston, England
@virginmedia @02Priority_pjs with the current major issue with your apps are you going to deliver priority booking like you’ve promised? #keeppromises
-
Kate J
(@katej1984) reported
from
Sandiacre, England
@virginmedia any chance you could hire call centre staff that don’t hang up the phone after 3 seconds in an attempt to bring their AHT down?
-
li.iam🏳️🌈👬♥️
(@Liammanning2u) reported
from
Swadlincote, England
@virginmedia @taylur41 Does @LutzSchueler know how bad your customer service is
-
Russell Morrell
(@stagladanddad) reported
from
Annesley, England
Hey @virginmedia my landline has stopped working again This is the second time I've had this problem now You'd have thought with you putting the prices up your service would be better?
-
James Armstrong
(@iamj_armstrong) reported
from
Beeston, England
@virginmedia are there any outages in the NG9 area or has my broadband broken for the second time this month?
-
B Farn
(@aaronfarny_b) reported
from
Ilkeston, England
Right @virginmedia is truly the worst internet - So I am looking to change providers as soon as possible - Not worried about TV packages etc as We are good with free view - can anybody recommend a ISP with a good monthly rate and none of the hidden fees etc?
-
Andy Oram
(@Andyoram25) reported
from
Ashby-de-la-Zouch, England
Trying to watch #LIVWOL but pic quality on ITV4 is awful. Tried ITV X app & not any better. The Virgin Media ITV X app isn't working. This is poor but not unexpected from ITV who just cannot do digital stuff.
-
National Forest E-Bike Holidays
(@Ebike_holidays) reported
from
Ashby-de-la-Zouch, England
@virginmedia It’s even more stressful as we can’t tell her when you will resolve the problem. Extremely poor service.
-
li.iam🏳️🌈👬♥️
(@Liammanning2u) reported
from
Swadlincote, England
@virginmedia can someone help me
-
James Armstrong
(@iamj_armstrong) reported
from
Beeston, England
@virginmedia There isn’t an outage. I have been told it may be a line fault but the hub was fine yesterday afternoon
-
Ian Siara
(@IPSiara) reported
from
Beeston, England
@virginmedia can you explain how your customer services line was working up until the point I told you I wanted to leave, and since then you've cut me off 3 times in a row?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Paul Jnr
(@PaulCarly4) reported
Hey @virginmedia why have you just conned me into paying a certain fee to get my service back on and then put me through to another department to demand money I weren’t told about and then have your team hang up when explaining this to them???
-
Chris Jones
(@chrisjones80) reported
@virginmedia You have advised me to call a department that have already told me they don’t know the answer. You have refused to advise me on my request of how to speak to someone with seniority within your management structure. Please explain how you think that is an acceptable resolution?
-
david
(@david44001511) reported
@virginmedia trying to cancel an engineer visit on Sat 15th, but unable to do so thru app or website, contact me urgently
-
Chris Jones
(@chrisjones80) reported
@virginmedia So no one at the entire company is able to tell me what the problem is? You can’t. Pre-installation team can’t. Installation team can’t. Customer services can’t. You are telling me that there is no one at the company able to explain the problem and provide a solution?
-
Chris Jones
(@chrisjones80) reported
@virginmedia They haven’t. They don’t know anything. Just tell me that it’s an external issue. No idea what it is. Tell me it will be fixed on a date. It doesn’t get fixed and date gets pushed back. Happened 6-8 times since mid-August. Told me on Monday that everything was good for tomorrow.
-
Mr Baileys Colada
(@Jobe_rogerson95) reported
Another day, same problem with @virginmedia. There are loads of people unable to use the services you provide and haven’t been able to for days. Either your engineers are the most incompetent bunch of people ever or you don’t actually know what the problem is.
-
Adz
(@CarpingAdz) reported
@virginmedia so any chance of getting some internet this week. Down again in SM4.
-
Marc Hall
(@MarcChuck) reported
@virginmedia I received an email telling me our broadband was going to be faster. It’s literally never been slower. Amazon won’t load and Netflix won’t work properly aswell as the internet taking a longer to load.
-
Nicola Gauld 🧡 💚
(@nicolagauld) reported
@virginmedia I appreciate that you don't have account info here and that my query isn't an emergency but I'd be grateful for a response/or web chat.
-
Kaiser Soothsays
(@_SonOfTheDesert) reported
@virginmedia I finally got my contract cancelled. If “Peter” had actually listened to me instead of trying to control the conversation, none of this would have been necessary. He ended up losing you a customer. Unless he has a serious attitude adjustment, I won’t be the only one he costs you.