Virgin Media outages and service status in Derby, England

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Ilkeston, Derby, Loughborough, and Burton upon Trent.

City	Problem Type	Report Time
Ilkeston	Internet	1 day ago
Derby	Wi-fi	2 days ago
Ilkeston	Wi-fi	2 days ago
Loughborough	Wi-fi	5 days ago
Ilkeston	Internet	8 days ago
Loughborough	E-mail	10 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

• 
  National Forest E-Bike Holidays (@Ebike_holidays) reported 2 minutes ago from Ashby-de-la-Zouch, England

  @virginmedia It’s even more stressful as we can’t tell her when you will resolve the problem. Extremely poor service.

• 
  Tony P (@WorTony) reported 8 minutes ago from Selston, England

  Hey @virginmedia I’m really loving the customer service - called 2 weeks ago to report a broken remote - I was told a new one would be on the way. I’m still waiting. I called yesterday and was told the email address I was giving and have had registered for 15-20 years was wrong

• 
  Amit Vaidya- #Author (Forever Roaming the World)🌏 (@av9901) reported 14 minutes ago from Loughborough, England

  @virginmedia It's been reported ..there was an estimated time of fix...it was fixed ....but now for a 3rd day it's down again!

• 
  Nikki Pearman 💙 (@NikkiPearman) reported 17 minutes ago from Loughborough, England

  @virginmedia I have an issue with my wifi signal being weak upstairs - until last 2 mths it was perfectly fine. However it’s impossible to speak with anyone - I don’t want the automated system or a broadband check as service is fine it’s just range. Unhappy customer

• 
  Koa (@kokiekola) reported 19 minutes ago from Awsworth, England

  @virginmedia Please help. :( He was sent the order information and the contract but nothing else. I contacted Yodel and they didn’t have anything to be sent to our house from you. We have no information.

• 
  James Armstrong (@iamj_armstrong) reported 21 minutes ago from Beeston, England

  @virginmedia There isn’t an outage. I have been told it may be a line fault but the hub was fine yesterday afternoon

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 25 minutes ago from Eastwood, England

  @virginmedia What would be really good is if you send out a message to your customers telling them there is an issue rather than leaving it to them to find out that they cannot use your services.

• 
  Kizzy 🦇 Puckmigo23 (@Kizztronice) reported 25 minutes ago from Awsworth, England

  @virginmedia I have used this service for the past hour to then be told the matter can not be fixed via the text service. So that was very unhelpful indeed.

• 
  Michael Sarjeant (@sarjeantm01) reported 28 minutes ago from Burton upon Trent, England

  @virginmedia We have an engineer booked for Monday but I don't believe this is really acceptable with the amount of money we pay each month we should be able to expect a service which works, I understand there will be issues but over 3 hours later nothing?

• 
  Stuart Clarke (@Clarkey198) reported 28 minutes ago from Hilton, England

  @virginmedia the level of customer service is appalling been with you only 1 day and wished I had stayed with O2

• 
  Dane (@Forest_Dane) reported 29 minutes ago from Beeston, England

  @marc1box @leonagraham @virginmedia Those lights say it's the Internet. I'm lucky here, been with Virgin since it was diamond cable and NTL and only 128kb/s. Probably only had a few days down in all that time and one of this was a failed router. Not cheap though

• 
  John Puxty (@JohnPuxty) reported 35 minutes ago from Ilkeston, England

  @JPBOLDY @virginmedia I am also getting this problem

• 
  Anthony Bates (@antbates1991) reported 38 minutes ago from Burton upon Trent, England

  New tactics from Virgin Media, ring up to cancel, they say they can't find your account and then put the phone down. 🖕🖕

• 
  Katy Oliver (@k28ykaty) reported 40 minutes ago from Sandiacre, England

  @virginmedia Except if your me.. I’ve continually been supplied with a poor excuse for broadband.. I was promised a booster for my signal yet weeks later I’ve still not received it.. your not keeping up your side of this contract.. will not renew my contract when this is over!

• 
  Mr T O'regan (@Taidhgh) reported 40 minutes ago from Beeston, England

  @virginmedia service in NG8 #Nottingham becoming an expensive joke. Now apparently likely to be intermittent until 3pm for 'improvements' but no notice given? Great service guys. #planning

• 
  Luketh (@Luketh13ttv) reported 41 minutes ago from Heanor and Loscoe, England

  @virginmedia I've clicked the link, logged in, and apparently there's no network issue... So how do you explain the issues I've had throughout today?

• 
  Jonathan Ibbotson (@jeibbotson) reported 46 minutes ago from Castle Donington, England

  @virginmedia the performance of your network in the Castle Donington area (DE74) is currently appalling. Massive number of Critical T3 time-out errors. Please fix this NOW #poorservice #virginmediadown

• 
  Gareth Smith (@gaz_smith123) reported 49 minutes ago from Ilkeston, England

  Area 30 has been having issues for a week now but @virginmedia still won’t admit there’s an issue - according to them everything is just fine & working perfectly! #virginmediadown #virginmedia #ilkeston #area30

• 
  Amit Vaidya- #Author (Forever Roaming the World)🌏 (@av9901) reported 52 minutes ago from Loughborough, England

  Productivity nearly at zero today because @virginmedia been off for nearly 24 hours 🙃 came on for 1 hour and now no service again! ...not I rely on the internet for work or anything 🤔 🙄🤬

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 56 minutes ago from Eastwood, England

  @Louise4Mh @virginmedia You wait till they try and rip you off by allowing reverse unsolicited text messages to your devices and charge you a £1 a message for a message never sent or received. Criminal.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Seren 7 (@Seren_7) reported 3 minutes ago

  @virginmedia your online chat to us hasn’t worked for over 6 weeks. I have only been able to cancel today after being on a 1 hour call. Please advise when my account will be credited?

• 
  Bobby Bucks (@b0bbybux) reported 3 minutes ago

  @biggle1908 @SBarrettBar @tescomobile Indian “customer service” centres in the case of Virgin Media, utter and complete shambles.

• 
  A Serial Investor🪙📈🏡 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿⚡️ (@ASerialInvestor) reported 3 minutes ago

  I’m getting starlink installed, sick of Virgin media Any followers have it and can you give me any good, bad , indifferent feedback. Not bothered about the cost….. …..if it’s good it good 🤝

• 
  meg (@MeganJuliaaa_) reported 8 minutes ago

  @virginmedia you said an outage was fixed in my area but the internet box is still flashing red?? why lie

• 
  Martin Whelan (@mairtinofaolain) reported 8 minutes ago

  @PaulOBrienKil @VirginMediaNews @VirginMediaIE Currently swapping to Digiweb for broadband. Customer service seems to be their thing. A sales rep from Eir annoyed me with his pushiness, and Virgin Media ain't that great a price anymore

• 
  Marina Robb (@MarinaRobb) reported 9 minutes ago

  @MelJanie @virginmedia Tellingly, the engineer who eventually came out (I'd already cancelled the service) said they still had to fit the back up line as they'd been fined £28 million by the regulator. Appalling customer service though.

• 
  ⚫️ Ali 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@alibali50) reported 9 minutes ago

  @virginmedia Not my issue. Read post above.

• 
  Paul oc (@PaulOco84535827) reported 10 minutes ago

  @VodafoneIreland I’m getting virgin media tomorrow morning **** Vodafone keeps dropping out and went off like this the other day aswell ****** wankers

• 
  Rachel (@rachrl1486) reported 10 minutes ago

  @virginmedia we have issue with broadband and o2 mobile data what’s going on? Has it all gone down?

• 
  Lifes MIS-Takes (@alan_reddish) reported 12 minutes ago

  Need some proper answers from @virginmedia. No internet for 5th day.....estimated fix 4th Sept!!