Virgin Media Outage Report in Derby, England
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The latest reports from users having issues in Derby come from postal codes DE24.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Derby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Derby, England
The most recent Virgin Media outage reports came from the following cities: Ilkeston, Nottingham, Burton upon Trent, Swadlincote, Selston and Derby.
| City | Problem Type | Report Time |
|---|---|---|
 Ilkeston |
Wi-fi | |
| Nottingham |
Internet | |
| Nottingham |
Internet | |
| Burton upon Trent |
Wi-fi | |
| Nottingham |
Internet | |
| Nottingham |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derby, England
Latest outage, problems and issue reports in Derby and nearby locations:
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Tim Moore
(@timmo1963) reported
from
Ashby-de-la-Zouch, England
Hi @virginmedia just tried to take up the £99 ultimate oomph bundle only to be quoted £140!! Can’t log in when I try to purchase online help needed please 🤔
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Tom Prince
(@rokagainstass) reported
from
Castle Donington, England
@virginmedia GREAT SO THE RESOLUTION TIME HAS CHANGED TO 15:55 from 11:55 . #rubbishservice #givemebackbt #dialup #virgin
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Itza Secret
(@XStatikPulse) reported
from
Castle Donington, England
@virginmedia Patience! I'm absolutely furious! How dare you assume I'm happy to wait! I hardly have a choice in the matter. I work nights I only get time in the morning for relaxing in front of the TV and I probably won't be able to till Monday cos ur service is shit!
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Mark - my words 😂😂
(@MJB_thats_all) reported
from
Loughborough, England
@jhandford11 @virginmedia Yep, had the same issues bud. Useless. Hence I left them.
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Itza Secret
(@XStatikPulse) reported
from
Castle Donington, England
@virginmedia I would call 150 from my land-line to say that broadband and TV are down, but the phone isn't working either! And your call centre doesn't open till 8 (should be 24/7 when u sell a 24/7 product)
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Itza Secret
(@XStatikPulse) reported
from
Castle Donington, England
@virginmedia It's not just my house, I checked with other people living in the village and they all have the same problem. Your app is now saying its a known issue, tv+bb est fix 11.25am but phone est fix 4pm. In the past if phone don't work none will. Its every week now.
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Jon
(@jonrileynffc) reported
from
Selston, England
@virginmedia the picture quality on my sky sports is awful. Can barely make out who the players are 😕
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austen blakemore
(@austenblakemore) reported
from
Stapleford, England
Nothing and I mean nothing but problems with @virginmedia ever since your agent TRIED to help, got cut off and never called back my @TPLINKUK Powerline adapter doesn’t work. THE worst experience calling up your customer service I’m so angry 😡
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TheRealCraig
(@AnIndividualist) reported
from
Annesley, England
Hey @virginmedia been on hold for over 20 minutes. Is there any other way I can cancel my package. Thanx
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Dave Maran
(@DaveMaran) reported
from
Brinsley, England
@virginmedia intermittent internet connection and speed for the past 3 days. Support just tell you to restart or reset hub then hang up! This is getting ridiculous. 70mb at moment when it works, even thought I should get 350+.
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Tim Moore
(@timmo1963) reported
from
Ashby-de-la-Zouch, England
@virginmedia Hi, thanks for the reply. I am an existing customer and I spoke to Glen on 150 earlier today. Still struggling to log on but just need my Virgin area code now and can’t find it.
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Jon
(@jonrileynffc) reported
from
Selston, England
@virginmedia No faults. Other channels fine. Just sky sports quality is terrible
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austen blakemore
(@austenblakemore) reported
from
Stapleford, England
I’m absolutely ******* fuming with this service @virginmedia it is beyond a joke I’m talking to people that are literally using a script and a dictionary
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Richard Williams
(@rlswilliams) reported
from
Eastwood, England
.@virginmedia call wait time for sales is 0.9 seconds. Transferred to 'Customer Support', and have been waiting for 34 minutes so far. #priorities 🤔
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Tom Prince
(@rokagainstass) reported
from
Castle Donington, England
@virginmedia Had your broadband for over a month now . Two days out of which it has been down for hours (like today) and speed inconsistent
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Zoë Young 💁🏼♀️
(@ZoeYoungUK) reported
from
Loughborough, England
@virginmedia I’ve got through but still no one can answer my question. It’s getting rather silly now. I can’t understand why no one has knowledge of new areas you are now covering - I just want to join as a new customer!
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@virginmedia I don't want content, I don't have your TV or your phone just broadband. So to increase this cost like this means that next time it comes to review my connectivity I will simply leave your service and move to a more competitive service that doesn't sneakily raise prices mid term.
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Mark Simms
(@marksimms3) reported
from
Selston, England
@bandq_help big shout out to Robert Reilly in your customer services Centre .. helpful, friendly, efficient. has done exactly what he said he would to resolve my issue and then called me to confirm! Credit to you @BandQ @bandq_help @virginmedia should hire Robert .. he’s good ..
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Richard Williams
(@rlswilliams) reported
from
Eastwood, England
Hmm ask for a @virginmedia customer support line mannager and then get cut off. Twice. 🤔
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Tim Moore
(@timmo1963) reported
from
Ashby-de-la-Zouch, England
@MickHarkin8 @virginmedia Not true, £99 for my colleague at work, been a customer for over 10 years.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Craig Gibbons
(@gibbons_craig93) reported
@virginmedia Can you please DM me as I am trying to cancel my broadband package. Got through to one department and then transferred to another to arrange the cancellation but nobody is picking up, been on hold for over 90 minutes before had to hang up to prevent huge bill......
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Ben
(@bencw83) reported
@virginmedia how difficult do you make it to speak to someone about a complaint you’ve made?! You’ve lied about trying to contact me about me about it, your mobile bot is a load of rubbish and I’m going round in circles wanting to speak to someone.
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JakeLeopold
(@jakeleopold) reported
@virginmedia hi guys... Been waiting on chat for ages and used the message service where I'm apparently able to get on and do my own things but every time I come back to it I have to log back in. Not been able to get past the stage where I give my info as your guys log off!
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Tom 🏴 🔴⚪️
(@Leech27Tom) reported
@virginmedia any chance you can actually get back to me!! I would like to cancel! Your broadband is a disgrace. 6th time this month it’s gone down. I’m getting better service with my data.
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Jane Pont
(@JanePont) reported
@virginmedia Be more helpful to speak to someone not type to an automated text service. Get off furlough and start offering decent customer service.
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Peppziller
(@Peppziller) reported
@virginmedia Thanks - alas, all self-help has been attempted many times over (since mid-October). It’s almost certainly a network issue, that seems to get worse from about 10am each day until the evening (eg. during working hours)... Not ideal during a “work from home” lockdown!
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Anne Shaw
(@SHAWbeauty) reported
@virginmedia Ok looked at that and says tv prob working on and expect fix 20th but no mention of the Internet. In fact it says no known issues next to Internet!
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Ian Brown
(@IanBrown63) reported
@virginmedia Hi everyone. Last time I had a problem I was given the number 01256 752000 and they sorted it. I have the same problem again so i phoned the number. This time is says the number has been changed to 03434 299000 but when I ring this it says it is an invalid number!
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Joanne Norrish
(@NorrishJoanne) reported
@virginmedia After raising a complaint over a month ago about how bad your customer service is, i have today rec'd a letter with a ref number. Thinking i might get a better service i text the number only to be put back to another never ending call waiting list.
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equality
(@sjmcquade) reported
@virginmedia No.. I phoned the end of October say I would like to cancel one of my box (son moved out).they said I would receive a box in the mail to post old equipment back .. it never appeared. And also look like I was charged for the box this month