Virgin Media Outage Report in Derby, England
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The latest reports from users having issues in Derby come from postal codes DE23, DE1 and DE22.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Derby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Derby, England
The most recent Virgin Media outage reports came from the following cities: Loughborough, Nottingham, Ilkeston, Derby, Burton upon Trent and Swadlincote.
| City | Problem Type | Report Time |
|---|---|---|
 Loughborough |
Internet | |
| Nottingham |
Internet | |
| Ilkeston |
Wi-fi | |
| Loughborough |
TV | |
| Derby |
Internet | |
| Derby |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derby, England
Latest outage, problems and issue reports in Derby and nearby locations:
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RIGGO
(@rigg0o) reported
from
Eastwood, England
Class when you wanna cancel @virginmedia and the gobshite operater cant get it in her thick skull and barraging you with other shite deals to then put the phone down. Times must be hard for mr branson, please liquidate.
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Fazal Rehman
(@breadf2man) reported
from
Loughborough, England
Just put another complaint into Virgin Media about the fact that my original complaint from the 22/04/21 has not been dealt with and no details of when it will be if ever. I complained about having to make over 13 phone calls all lasting at least 20 minutes and 2 engineer visits
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Mark Simms
(@marksimms3) reported
from
Selston, England
I want to leave @virginmedia but they are hoping I lose the battle of how long can we keep this man on hold before he gives up” battle ..what a terrible company.
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Gerry White SEO geek
(@dergal) reported
from
Ashby-de-la-Zouch, England
@virginmedia I tried - I assume it doesn't work on a mobile!?
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Fazal Rehman
(@breadf2man) reported
from
Loughborough, England
@virginmedia I checked last night, it was stuck at the same place it was 3 weeks ago, that is why I raised another complaint about my complaint
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Ken Godber
(@GodberKen) reported
from
Annesley, England
@virginmedia You couldn't make this incompetence up - had another call, chasing 2 mths costs for a phone not used in over 2 yrs, unable to cancel via website or previous Twitter conversation, and then cuts me off. It's a mthly sim only, if I don't use it don't charge me - simples.
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Mr T O'regan
(@Taidhgh) reported
from
Beeston, England
@virginmedia service in NG8 #Nottingham becoming an expensive joke. Now apparently likely to be intermittent until 3pm for 'improvements' but no notice given? Great service guys. #planning
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Mark Smith
(@e2mrk_mark) reported
from
Sandiacre, England
@virginmedia @virginmedia so not only have virgin hiked my bill to £49.00... I’ve had no phone line for 12 months.. it cost me over £4.00 on my mobile to phone them. How does that work Virgin? Appalling service.
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Fazal Rehman
(@breadf2man) reported
from
Loughborough, England
@virginmedia Nothing that springs to mine, but ive never known it to constantly drop off, some of the reasons the operators are giving me are silly and I told the lady it was rubbish.. im sorry but I am fed up of ringing every day and getting nowhere. I think i will have to move broadband
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Gerry White SEO geek
(@dergal) reported
from
Ashby-de-la-Zouch, England
@virginmedia helping out my 74 year old mother, when she resigned with you at Christmas, you also promised to send out a new V6 box, it never arrived, I chased this up and then you sent an older TiVo box. I spoke to the guy and he told me they're the same !?
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adrian dilks
(@ilsonnut43) reported
from
Ilkeston, England
@virginmedia why is my wifi so poor when I pay for the top bracket of broadband,my router is always cutting out ,really really fed up with it ?
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Deborah Marshall 💙
(@deb_the_dj) reported
from
Sandiacre, England
@virginmedia It drops out for a few minutes, then restarts, there is nothing I can see on your service page that helps with that. I'll try the factory reset, its the only thing I haven't tried.
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Nikki Pearman 💙
(@NikkiPearman) reported
from
Loughborough, England
@virginmedia I have an issue with my wifi signal being weak upstairs - until last 2 mths it was perfectly fine. However it’s impossible to speak with anyone - I don’t want the automated system or a broadband check as service is fine it’s just range. Unhappy customer
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Michael Wallage
(@Chops_Wallage) reported
from
Ripley, England
@virginmedia customer care should be renamed ‘customer don’t give a ****’ How long waiting to speak to someone...??? #rubbish #crapservice
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Ken Godber
(@GodberKen) reported
from
Annesley, England
@virginmedia hi - I have a sim only mobile contract that's not been used for at least 18mths. I've stopped the DD as I'm unable to simply cancel via website and the number quoted to call doesn't work. I've got nowhere to go with this problem now.
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Nikki Pearman 💙
(@NikkiPearman) reported
from
Loughborough, England
@virginmedia That’s my problem. I can’t get to speak to a person and your automated system doesn’t allow me to discuss the issue properly.
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gerisays
(@activist84) reported
from
Beeston, England
When you’re on the phone to @virginmedia to sort a broadband issue get placed on “hold” while the customer advisor “speaks to a colleague” to be informed the offices are now closed! Absolutely appalling customer service!!! And still haven’t sorted the issue 🙄🙄🙄🙄
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tia carter🥑
(@_teecarts) reported
from
Eastwood, England
virgin media is down in my area so looks like i can’t work👏🏼
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paul
(@64derby) reported
from
Duffield, England
@virginmedia just installed virgin broadband 350 today ! only getting 5 mbps in my study.. phoned customers services for a booster to be told none in stock and phone back in 2 weeks.. took me over an hour to speak to a person in India who couldn’t help
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Fazal Rehman
(@breadf2man) reported
from
Loughborough, England
@virginmedia The other issue your engineer was in yesterday surely he would have checked these things out ? Personally i dont think he was very experienced or didnt know how to do his job properly.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rachel Martel
(@OM_RachelMartel) reported
@virginmedia I don't go to Netflix on my box. If I try to login on the website, it does not recognise my email and I do not have a password. I am stuck. My daughter has Netflix. I do not. She tried to access it on my TV and failed. Then I got an email from VM and have been billed ever since.
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Lee Gatenby
(@lee_gatenby) reported
@virginmedia My contract was broken... I was told that there wouldn’t be any price increase for the full term of my contract... and that is why @virginmedia hasn’t billed me for the rest of the contract for terminating it. I should be able to bill virginmedia for breaking it
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Daniel S
(@planet_dan) reported
@virginmedia your streaming service is abysmal. It stops. It crashes. It reboots. You cannot watch ANYTHING in HD. Every night of trying to view something turns into a frustrating as **** nightmare. Im paying you for this. What can you do to make it work properly? @BBCWatchdog
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Neal Cavanagh
(@Neal_Cavs) reported
@virginmedia So I hear another price hike is due to cover the alleged 1 billion investment in the network. How come we all have to pay for this at 5% now? as if we were to move onto a new package for a speed increase, we would also pay for a higher package ontop. Paying TWICE!
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Sean Trewavas
(@Trewavas27) reported
@virginmedia internet been down since 01:00 yesterday and been on hold for over an hour
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James Drewery
(@JamesDrewery) reported
Just had an awful experience with @virginmedia - increased our broadband/TV/Phone package, then refused a lower packaged they offered us earlier today as a staff member told us mis-information. They do nothing to actually help your situation, they just want to increase your bill
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Dáithí
(@DaithiEire) reported
@BrockPadraig @virginmedia Same **** happening again today in Dublin 7. Two days in a row. Thanks VM working from home difficult enough and now having to work off a phone hot spot. 60e a month for this service?
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Alison
(@Daylight33) reported
@virginmedia trying to test the wifi strength in our house using the connect app but it does not see the router even when stood next to it. Wifi signal upstairs is poor and can see you offer a booster. Please help
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Paul Higgins 🕹👾🕹
(@Retrojedi74) reported
@virginmedia had a phone call from yourselves today from one of your colleagues asking how has my setup been working and is there anything you can do to help? When I explained what problems I’ve been having they put the phone down on me....🤬
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Elizabeth brennan
(@Elizabe46045399) reported
@virginmedia We hav 2 new v6 boxes, 1 hasn't worked since we renewed our contract in Nov. Weve not had access 1/2 of our services, the virgin media app that disconnects WiFi has caused devices not to be able to ever be able to reconnected. We continuously get cut off from customer services.