Virgin Media Outage Report in Derby, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Derby come from postal codes DE23 and DE1 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Derby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 2: Problems at Virgin Media
Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Derby, England
The most recent Virgin Media outage reports came from the following cities: Ilkeston, Derby, Loughborough, and Burton upon Trent.
| City | Problem Type | Report Time |
|---|---|---|
 Ilkeston
|
Internet | 22 minutes ago |
|
Derby
|
Internet | 2 days ago |
|
Ilkeston
|
Wi-fi | 3 days ago |
|
Loughborough
|
Internet | 6 days ago |
|
Loughborough
|
Internet | 9 days ago |
|
Ilkeston
|
Wi-fi | 13 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derby, England
Latest outage, problems and issue reports in Derby and nearby locations:
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Tom Prince (@rokagainstass) reported from Castle Donington, England@virginmedia GREAT SO THE RESOLUTION TIME HAS CHANGED TO 15:55 from 11:55 . #rubbishservice #givemebackbt #dialup #virgin
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Mark - my words 😂😂 (@MJB_thats_all) reported from Loughborough, England@jhandford11 @virginmedia Yep, had the same issues bud. Useless. Hence I left them.
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Billy Robson✊🏻💨 (@billyrobson) reported from Ashby-de-la-Zouch, England@virginmedia have we got a problem in LE65 2PP
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Mark Simms (@marksimms3) reported from Selston, EnglandWow... I honestly thought @virginmedia we’re the worst for customer service but seems like they’ve got serious competition from @ArrowXL_Help and @BandQ - both want to test your commitment to holding for an answer at least 20mins each
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Itza Secret (@XStatikPulse) reported from Castle Donington, England@virginmedia I would call 150 from my land-line to say that broadband and TV are down, but the phone isn't working either! And your call centre doesn't open till 8 (should be 24/7 when u sell a 24/7 product)
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Allison Briers (@tizzy_woo) reported from Stapleford, England@virginmedia No, the operator confirmed my only option was to cancel as he couldn't reduce the price, so I asked him to formally cancel my contract, he put me on hold and never came back! After 45 minutes I hung up. Thanks for replying btw 😊
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Daniel Palfi (@danielpalfi) reported from Annesley, England@virginmedia our internet is down for good 20 mins, the lights going crazy on modem and the 4th light flashing green! NG178ET
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TheRealCraig (@AnIndividualist) reported from Annesley, EnglandHey @virginmedia been on hold for over 20 minutes. Is there any other way I can cancel my package. Thanx
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Ethan Clarke (@stigzy) reported from Ilkeston, England@VirginMediaCorp @mdw1989 We're also very sorry we didn't inform you a newer hub model was available years ago, & that you've been paying us for a really shit slow model. Corrected it for you @virginmedia 👍🏼. (They gave me £50 off my bill for the same thing Mike, don't let them get away without compo)
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Richard Williams (@rlswilliams) reported from Eastwood, EnglandHmm ask for a @virginmedia customer support line mannager and then get cut off. Twice. 🤔
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Mark Simms (@marksimms3) reported from Selston, England@bandq_help big shout out to Robert Reilly in your customer services Centre .. helpful, friendly, efficient. has done exactly what he said he would to resolve my issue and then called me to confirm! Credit to you @BandQ @bandq_help @virginmedia should hire Robert .. he’s good ..
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Ashley neville (@Ashneville1970) reported from Annesley, England@virginmedia poor services yet again, been on the phone listening to some shocking music for half hour and still waiting!!
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Jon (@jonrileynffc) reported from Selston, England@virginmedia No faults. Other channels fine. Just sky sports quality is terrible
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Allison Briers (@tizzy_woo) reported from Stapleford, England@virginmedia That's the installations team, and they put me on hold again. Please give me an email address so I can put my notice in writing. It's pretty terrible that to cancel my contract I have to do a twitter conversation with you because I can't get through on the phone!
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Tom Prince (@rokagainstass) reported from Castle Donington, England@virginmedia Had your broadband for over a month now . Two days out of which it has been down for hours (like today) and speed inconsistent
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Itza Secret (@XStatikPulse) reported from Castle Donington, England@virginmedia Patience! I'm absolutely furious! How dare you assume I'm happy to wait! I hardly have a choice in the matter. I work nights I only get time in the morning for relaxing in front of the TV and I probably won't be able to till Monday cos ur service is shit!
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Jon (@jonrileynffc) reported from Selston, England@virginmedia the picture quality on my sky sports is awful. Can barely make out who the players are 😕
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Dave Maran (@DaveMaran) reported from Brinsley, England@virginmedia intermittent internet connection and speed for the past 3 days. Support just tell you to restart or reset hub then hang up! This is getting ridiculous. 70mb at moment when it works, even thought I should get 350+.
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Richard Williams (@rlswilliams) reported from Eastwood, England.@virginmedia call wait time for sales is 0.9 seconds. Transferred to 'Customer Support', and have been waiting for 34 minutes so far. #priorities 🤔
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Itza Secret (@XStatikPulse) reported from Castle Donington, England@virginmedia It's not just my house, I checked with other people living in the village and they all have the same problem. Your app is now saying its a known issue, tv+bb est fix 11.25am but phone est fix 4pm. In the past if phone don't work none will. Its every week now.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Heyjude (@heyjude_w) reported@virginmedia having connection issues atm can someone pls contact me?
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jeanette (@jeanett18701581) reported@virginmedia terrible service for a week now service is down every night slow all day get it sorted PR2
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Sarah Harris (@TheKittenFiles) reportedCan’t seem to get any connection tonight at all.... WiFi down.... what’s going on? @VirginMediaIE #virginmedia
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Alan Middleton (@alanm8412) reported@ciarankane1 @virginmedia On the flip side to that. If they knew and posted this before paying why are people still stupid enough to still buy it?
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Andy Gibson (@GibboLFC1892) reported from Hindley, England@virginmedia When is the WiFi issue in Hindley going to be fixed ? Been on and off all day.
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kojo (@anthonysappong) reported@virginmedia Are we going to get a refund? Transmission is terrible.
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. (@AntNumbers) reported@MuslamicReds @virginmedia Poor Dean
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matthew collom (@matthewcollom1) reported@virginmedia just paid £25 to watch the boxing and the picture and sound is awful! Refund please. It’s not just me either.
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Rick Huggins (@RickHuggins12) reported@virginmedia so the adverts no sound issues , live feed sound issues ...******* jokers
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Stop TTIP (@Bainy998) reported@MichaelRosenYes @virginmedia Don't expect any response Michael, virgin media is the worst customer service in the western world.