Virgin Media Outage Report in Derby, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Derby come from postal codes DE23 and DE22.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Derby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 18: Problems at Virgin Media
Virgin Media is having issues since 08:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Derby, England
The most recent Virgin Media outage reports came from the following cities: Ilkeston, Nottingham, Burton upon Trent, Derby, Loughborough, Swadlincote and Selston.
| City | Problem Type | Report Time |
|---|---|---|
 Ilkeston |
Wi-fi | |
| Nottingham |
Wi-fi | |
| Ilkeston |
||
| Nottingham |
Internet | |
| Nottingham |
TV | |
| Burton upon Trent |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derby, England
Latest outage, problems and issue reports in Derby and nearby locations:
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Leanne Biggs
(@leannebiggs14) reported
from
Burton upon Trent, England
@virginmedia I wanted to change my mobile phone number over as I’ve recently taken out a new sim only contract along with the TV package however I’m thinking of cancelling it all as the customer service was disgraceful and makes be wonder how I would be spoken to if I ever have to ring again
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Ron Yau
(@ryau3) reported
from
Repton, England
@virginmedia I have a hub 3.0 and showing white light. No change to the light with the issue.
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Leanne Biggs
(@leannebiggs14) reported
from
Burton upon Trent, England
Absolutely disgusted with @virginmedia mobile customer services. Ring up and after 10 seconds get told to GET TO THE POINT I was actually ringing to change my mobile number as I’ve just taken a new contract out with you. I will be better off staying where I am 😡 #virginmedia
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Sam Louise Derry
(@SamLDerry) reported
from
Shepshed, England
@virginmedia We do speak to someone on a regular basis only to be told what I've stated above... when we can get a word in edgeways without being interrupted by Rude Staff
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sam steel
(@smithy_steel) reported
from
Stapleford, England
Had @virginmedia sort our internet the guy who did it did such a shit job someone had to come out to sort it and since they’ve been we’ve got no internet 😡😡
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Mark Simms
(@marksimms3) reported
from
Selston, England
@virginmedia Brilliant answer! Except the person I spoke to said it was a problem affecting this area ... it doesn’t matter how it’s affecting anyone / we aren’t getting what we’ve paid for and this is why people are desperate for a credible, honest, reliable, trustworthy provider....
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David Luke
(@davidluke86) reported
from
Beeston, England
Disgusted by @virginmedia taking £150 from @carolineheppell account on a fraudulent DD and then refusing to help her bank or her. Giving fake email addresses not answering complaints. A disgrace.
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Coach S 👊
(@withcoachs) reported
from
Loughborough, England
Internet man can’t come and fit the WiFi for 2 weeks. Stupid Virgin. @virginmedia
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Ron Yau
(@ryau3) reported
from
Repton, England
@virginmedia I am having the issue now where I cannot update my apps or use twitter through the Wi-fi. But I am streaming tv. @frustrated. Why do I suffer and stop to reboot the router and paying for unreliable service!!
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David Luke
(@davidluke86) reported
from
Beeston, England
An update! It gets better, a member of STAFF used @carolineheppell ‘s details for another customer but @virginmedia won’t refund!!! This would be funny if it wasn’t so appalling.
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sam steel
(@smithy_steel) reported
from
Beeston, England
@virginmedia You guys came to install our internet and wire it all up, did such a bad job an outsourced company came on your behalf to fix it now it doesn’t work at all
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Ron Yau
(@ryau3) reported
from
Repton, England
Writing this using O2 mobile network at home because my @virginmedia fibre is @unreliable. Cannot get to the internet or stream tv but on mobile data it was effortless. Considering going back to BT as they seem to be more consistent.
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Lisa
(@lisahaywood10) reported
from
Eastwood, England
@virginmedia The service is on permanent down time. Hence moving to @SkyUK no problems since
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Sam Louise Derry
(@SamLDerry) reported
from
Shepshed, England
@virginmedia My Children have noticed lagging on their game stations for approximately the last month & the Issue with the phones been connected but not connected has been nearly 2 weeks (this time around) & progressively getting worst. When we ring up, they can't even perform a line check..
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☞Ⓖⓐⓡⓨ Ⓟⓐⓡⓚⓔⓡ☜
(@WiteWulf) reported
from
Shepshed, England
@virginmedia It’s obviously a localised equipment failure caused by the power fluctuation this afternoon, not “signal to noise” problems as your telephone operative said. Get an engineer out here and fix it now, please, @virginmedia
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Darren Fuller
(@dazfuller) reported
from
West Hallam, England
@virginmedia And that information is exactly the problem and the thing which needs reviewing by your security teams. It's terrible advice!
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Ron Yau
(@ryau3) reported
from
Repton, England
@virginmedia Reboot will help for a while but have to stop all in the family who still have signal for streaming radio, Xbox or watching Tv on the TiVo every time. How inconvenient is this for all due to a @unreliable service provided by @virginmedia. Had many other issues before as well...
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MelanieSmith
(@midgetgem1980) reported
from
Heanor and Loscoe, England
@virginmedia every sodding night at 7! No internet, connection dropping out, router rebooting itself 😡😡😡I think another provider is the answer if you can’t sort your shit out! I pay for fibre I expect fibre, not old dial up crap that took ages to connect & dropped every 2secs
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Tim Moore
(@timmo1963) reported
from
Ashby-de-la-Zouch, England
Well @virginmedia my TiVo box is stuck in starting up mode (2 hours) and needs a technician, not available until Tuesday. Piss poor service and your telephone manner leaves a lot to be desired. Waiting for you to get in touch 🤬
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Ron Yau
(@ryau3) reported
from
Repton, England
@virginmedia Done that for the tv service and it cannot find a fault. Just ran the broadband to check service. Need to wait 10min.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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𝐀𝐊
(@amyykennedy1) reported
I dunno if I should be happy or sad that the biggest issue in my life is @virginmedia their customer service is absolutely awful - do not recommend
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Nicola Cook-Moss
(@cook_moss) reported
@virginmedia Hi once again issue has not been fixed pls confirm the 30 days notice has started as I have t heard back from you since our conversation
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imagesbygary
(@garyhorneimages) reported
@virginmedia Both very poor. ALL DAY
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Maria
(@mariabukley) reported
@virginmedia Would help to which they ended the chat……. I spoke to someone else they said they would help and I’ve heard nothing since……. I tried again…. Once again your staff ended the chat before my issue was sorted….. I try calling and there’s no answer….. Im in your cue all day!
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EmilyRose
(@EmRoseTV) reported
@virginmedia The package was taken out on April 2nd, there has been a lot of issues since taking it out. Also no, the discount code has not expired. I would like to speak to someone over the phone about this.
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Maria
(@mariabukley) reported
@virginmedia Is it possible to send you a private DM? I was told my account was closed back in September after I moved. The direct debit was canceled but I’m still getting bills. I tried calling and was told to use your what’s app service so I did. The person on their told me they would….
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David Hastings
(@DH4Teen) reported
@virginmedia I struggle for connectivity upstairs in my house despite the booster signal being at 100%, so I’m stumped as to why I have issues. It doesn’t just seem to be the V6 box having issues, as this morning my PS4 struggled as well, so could be router trouble?
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SMcB
(@StephenMcBrien) reported
@VirginMediaIE Customer for 8 yrs... Am paying 104 p.m for 500mb broadband & TV... already outrageously expensive... deal last yr 52eur p.m 6 mths / 104 p.m 6mths... call & am offered 90eur off 104 p.m to renew for 12 mths. An insult. I will be moving ASAP. #VirginMedia
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Paul A
(@WhyMeNmyShadow) reported
@virginmedia Virgin customer but Cs says its on Vodafone mast.
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Steve Hilton
(@steventhilton63) reported
@zoealanaa @virginmedia Overseas call centre staff from either phillipines or India are the issue they read from a piece of paper which obviously only consists of basic stuff ...transfer call centres back here