Virgin Media Outage Report in Derby, England

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Ilkeston, Derby, Loughborough, and Burton upon Trent.

City	Problem Type	Report Time
Ilkeston	Internet	23 hours ago
Derby	Internet	3 days ago
Ilkeston	Wi-fi	4 days ago
Loughborough	Internet	7 days ago
Loughborough	Internet	10 days ago
Ilkeston	Wi-fi	14 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

• 
  Coach S 👊 (@withcoachs) reported 3 minutes ago from Loughborough, England

  Internet man can’t come and fit the WiFi for 2 weeks. Stupid Virgin. @virginmedia

• 
  Sam Louise Derry (@SamLDerry) reported 6 minutes ago from Shepshed, England

  @virginmedia We do speak to someone on a regular basis only to be told what I've stated above... when we can get a word in edgeways without being interrupted by Rude Staff

• 
  Ron Yau (@ryau3) reported 11 minutes ago from Repton, England

  @virginmedia Reboot will help for a while but have to stop all in the family who still have signal for streaming radio, Xbox or watching Tv on the TiVo every time. How inconvenient is this for all due to a @unreliable service provided by @virginmedia. Had many other issues before as well...

• 
  Ron Yau (@ryau3) reported 13 minutes ago from Repton, England

  Writing this using O2 mobile network at home because my @virginmedia fibre is @unreliable. Cannot get to the internet or stream tv but on mobile data it was effortless. Considering going back to BT as they seem to be more consistent.

• 
  hollibob (@hollibob) reported 14 minutes ago from Stapleford, England

  @virginmedia having cancelled and be told no more payments will be taken out of account I today had a bill for £129 which I am told will come out of my account end of May currently on hold for 47 mins when she told me it would be 5 mins BAD BAD customer service

• 
  Sam Louise Derry (@SamLDerry) reported 20 minutes ago from Shepshed, England

  @virginmedia My Children have noticed lagging on their game stations for approximately the last month & the Issue with the phones been connected but not connected has been nearly 2 weeks (this time around) & progressively getting worst. When we ring up, they can't even perform a line check..

• 
  Leanne Biggs (@leannebiggs14) reported 23 minutes ago from Burton upon Trent, England

  @virginmedia I wanted to change my mobile phone number over as I’ve recently taken out a new sim only contract along with the TV package however I’m thinking of cancelling it all as the customer service was disgraceful and makes be wonder how I would be spoken to if I ever have to ring again

• 
  matt downing (@mattdowning5) reported 25 minutes ago from Selston, England

  @virginmedia just ordered a free WiFi booster, but received contract stating I have committed for another 12 months. I don't want to go ahead on these terms so won't be signing, can you advise how I cancel this upgrade within cooling off period. Thank you

• 
  Lisa (@lisahaywood10) reported 34 minutes ago from Eastwood, England

  @virginmedia The service is on permanent down time. Hence moving to @SkyUK no problems since

• 
  ☞Ⓖⓐⓡⓨ Ⓟⓐⓡⓚⓔⓡ☜ (@WiteWulf) reported 35 minutes ago from Shepshed, England

  @virginmedia It’s obviously a localised equipment failure caused by the power fluctuation this afternoon, not “signal to noise” problems as your telephone operative said. Get an engineer out here and fix it now, please, @virginmedia

• 
  sam steel (@smithy_steel) reported 35 minutes ago from Stapleford, England

  Had @virginmedia sort our internet the guy who did it did such a shit job someone had to come out to sort it and since they’ve been we’ve got no internet 😡😡

• 
  David Luke (@davidluke86) reported 37 minutes ago from Beeston, England

  An update! It gets better, a member of STAFF used @carolineheppell ‘s details for another customer but @virginmedia won’t refund!!! This would be funny if it wasn’t so appalling.

• 
  Ron Yau (@ryau3) reported 39 minutes ago from Repton, England

  @virginmedia I am having the issue now where I cannot update my apps or use twitter through the Wi-fi. But I am streaming tv. @frustrated. Why do I suffer and stop to reboot the router and paying for unreliable service!!

• 
  Darren Fuller (@dazfuller) reported 40 minutes ago from West Hallam, England

  @virginmedia And that information is exactly the problem and the thing which needs reviewing by your security teams. It's terrible advice!

• 
  Ron Yau (@ryau3) reported 40 minutes ago from Repton, England

  @virginmedia I have a hub 3.0 and showing white light. No change to the light with the issue.

• 
  MelanieSmith (@midgetgem1980) reported 47 minutes ago from Heanor and Loscoe, England

  @virginmedia every sodding night at 7! No internet, connection dropping out, router rebooting itself 😡😡😡I think another provider is the answer if you can’t sort your shit out! I pay for fibre I expect fibre, not old dial up crap that took ages to connect & dropped every 2secs

• 
  Ron Yau (@ryau3) reported 48 minutes ago from Repton, England

  @virginmedia Done that for the tv service and it cannot find a fault. Just ran the broadband to check service. Need to wait 10min.

• 
  Leanne Biggs (@leannebiggs14) reported 49 minutes ago from Burton upon Trent, England

  Absolutely disgusted with @virginmedia mobile customer services. Ring up and after 10 seconds get told to GET TO THE POINT I was actually ringing to change my mobile number as I’ve just taken a new contract out with you. I will be better off staying where I am 😡 #virginmedia

• 
  sam steel (@smithy_steel) reported 52 minutes ago from Beeston, England

  @virginmedia You guys came to install our internet and wire it all up, did such a bad job an outsourced company came on your behalf to fix it now it doesn’t work at all

• 
  Tim Moore (@timmo1963) reported 57 minutes ago from Ashby-de-la-Zouch, England

  Well @virginmedia my TiVo box is stuck in starting up mode (2 hours) and needs a technician, not available until Tuesday. Piss poor service and your telephone manner leaves a lot to be desired. Waiting for you to get in touch 🤬

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  SIR FRANK BOUMAN (@sirfrankbouman) reported 1 minute ago

  @virginmedia can you tell us when the Broadband & TV will be up and running??As an issue in Renfrewshire supposed to be fixed at 3 PM.Still down?Lost a whole day of work.Thank U to reply.

• 
  Crump (@crump009) reported 2 minutes ago

  Some people depend on no packet loss for a job. Please help @virginmedia

• 
  Zack (@HardCand) reported 5 minutes ago

  Do not, EVER, susbcribe to @virginmedia in @cityoflondon , they are doing everything they can to avoid fixing my issue (happening since May) or compensating me (I pay 40quid a month for a service I cannot use, and if I stop paying I get charged ludicruous late fees) 1/2

• 
  JB (@JustinBeale70) reported 6 minutes ago

  @virginmedia Struggling to understand how 1G of Internet turns into nothing just coming down some stairs. I'm assuming it's your hub/router as when I was on 86meg with so a tenth slower I got better WiFi all be it with their discs

• 
  Gee Edwards (@gee_edwards_uk) reported 8 minutes ago

  @virginmedia Yes I have a reference number they said that 660kb per second was an acceptable download rate! Awful jitter and latency means you can’t do anything approaching audio or video on this network. Still awaiting a call. Ref: 534038

• 
  steven graham (@steven_coyw) reported 10 minutes ago

  @virginmedia Yes, my equipment is fine, my neighbours internet goes off and on same as mine so i can safely say the problem lies with the signal to the cabinet, can i ask if yous will come out and turn the cabinet off and on again

• 
  Rik Lee (@RikLeeLeics) reported 11 minutes ago

  @virginmedia How bad can a company's customer service be? Took the day off for a new house install, then got contacted after the appointment time to let us know it is not available now at all! No Internet for us, shocking! Surely this could have been said prior to the day

• 
  Bean Wright (@BeanJWright) reported 11 minutes ago

  @virginmedia I'm having issues with a 3rd party service who are saying the issue is coming from my ISP and that I should send them the results of our networking tests to help you resolve it. How should I proceed?

• 
  David Moore (@dave_oxo) reported 14 minutes ago

  @virginmedia @MMAandME Ye must be joking @VirginMediaIE , your a nightmare to deal with. I’ m waiting over 30 minutes for you to answer your phone … appalling service

• 
  Jacki Hoskins (@HoskinsJW) reported 15 minutes ago

  @virginmedia seriously daily phone calls for a month. Tickets raised. Weekly complaints filed and still no resolution- what a ridiculously awful media company