Virgin Media outages and service status in Derby, England

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Burton upon Trent, Ilkeston, Derby, and Loughborough.

City	Problem Type	Report Time
Burton upon Trent	Internet	12 hours ago
Burton upon Trent	Internet	17 hours ago
Burton upon Trent	Phone	19 hours ago
Ilkeston	Internet	3 days ago
Ilkeston	Internet	3 days ago
Ilkeston	Internet	5 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

• 
  Joanna Hayes (@SmileyJMH) reported 5 minutes ago from Loughborough, England

  @virginmedia just had call from 'Harry' in London, your technical department. Apparently I'm having issues with broadband speed... His employer ID was 194, apparently? He was shouty, in very loud place, couldn't tell me who I was. Please look into number 01323897224. Infuriating.

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 11 minutes ago from Eastwood, England

  @virginmedia Yes I have contacted Virginmedia a couple of times. It looks like there is a problem in Nottingham NG16 area again. This is a common issue. Disconnections and lack of a quality service.

• 
  Ken Godber (@GodberKen) reported 12 minutes ago from Annesley, England

  @virginmedia You couldn't make this incompetence up - had another call, chasing 2 mths costs for a phone not used in over 2 yrs, unable to cancel via website or previous Twitter conversation, and then cuts me off. It's a mthly sim only, if I don't use it don't charge me - simples.

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 16 minutes ago from Eastwood, England

  @virginmedia The loss of service registration doesn't even work!

• 
  Patricio R. Sanchez (@psanchezc) reported 17 minutes ago from Beeston, England

  @virginmedia internet not working! All lights and signal showing as normal but all devices not having internet access! NG9 2QZ

• 
  Rikki Walker (@rikkiwalker) reported 23 minutes ago from Annesley, England

  Let down by both @TravelodgeUK and @virginmedia in one weekend. I must be a lucky guy :/

• 
  Amara Pickerill (@amarapickerill) reported 24 minutes ago from Walton upon Trent, England

  @virginmedia please tell me how to contact your complaints department as I have an ongoing issue with your mobile department that’s been raised over the last 12 months and no one can help me! #poorcustomerservice #virginmobile #complaint #help

• 
  Tuesdy Burgin (@TuesdyB) reported 26 minutes ago from Ilkeston, England

  @virginmedia Is the service down in the DE7 area? Everything looks like its working but we have no internet connection.

• 
  DJ Knight 🇬🇧 (@iRacing74) reported 28 minutes ago from Sandiacre, England

  With public service cuts, why do we year upon year pay more Council Tax for less service? Virgin Media put their prices, but do not reduce my service - If they did I'd cancel the service. We are legally obliged to pay more for less - go figure 🤷

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 29 minutes ago from Eastwood, England

  @Louise4Mh @virginmedia You wait till they try and rip you off by allowing reverse unsolicited text messages to your devices and charge you a £1 a message for a message never sent or received. Criminal.

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 31 minutes ago from Eastwood, England

  @virginmedia It's been like this for a while. I cannot rely on the service at all.

• 
  Rob Parker (@roberto85) reported 32 minutes ago from Beeston, England

  @virginmedia it took my nearly 3 hours to cancel my contract after 7 years with you. Your customer service representative made up a fake outstanding bill from 2016 as an excuse not to help me. All sorted now but never going to be a #virginmediacustomer again.

• 
  Derbydog (@derbydog1976) reported 34 minutes ago from Stenson Fields, England

  @virginmedia @virginhelp is there a problem with the internet as mine has just dropped off

• 
  brian alvin (@justrunningnow) reported 37 minutes ago from Sandiacre, England

  @the____ghost @virginmedia Its broken

• 
  whatsitallabout!! (@horseracingmama) reported 40 minutes ago from Burton upon Trent, England

  @virginmedia can’t wait till they read the feedback on the email survey they asked me to do they scored a massive 0 from me and no I would not recommend them and will never go back to them either!!

• 
  Kizzy 🦇 Puckmigo23 (@Kizztronice) reported 40 minutes ago from Awsworth, England

  @virginmedia I have used this service for the past hour to then be told the matter can not be fixed via the text service. So that was very unhelpful indeed.

• 
  Fazal Rehman (@breadf2man) reported 46 minutes ago from Loughborough, England

  Just put another complaint into Virgin Media about the fact that my original complaint from the 22/04/21 has not been dealt with and no details of when it will be if ever. I complained about having to make over 13 phone calls all lasting at least 20 minutes and 2 engineer visits

• 
  Charlie Bethel (@charlie_bethel) reported 53 minutes ago from Beeston, England

  @virginmedia Very very poor customer service

• 
  Stuart Clarke (@Clarkey198) reported 54 minutes ago from Hilton, England

  @virginmedia the level of customer service is appalling been with you only 1 day and wished I had stayed with O2

• 
  Fazal Rehman (@breadf2man) reported 59 minutes ago from Loughborough, England

  @virginmedia Nothing that springs to mine, but ive never known it to constantly drop off, some of the reasons the operators are giving me are silly and I told the lady it was rubbish.. im sorry but I am fed up of ringing every day and getting nowhere. I think i will have to move broadband

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  David Green (@Daveboy1972) reported 10 minutes ago

  @CheekyVic @virginmedia sky just as bad i had fault on broadband did all tests phoned number spoke and screamed at 4 robots before i got a human who was more worried about selling me a mobile

• 
  Back the BBC 📺📻📡📱🔴 (@back_the_BBC) reported 14 minutes ago

  @stephenm68 @virginmedia The only solution with Virgin media is to get rid of it

• 
  Rocky Dennis (@ROCKYDENNlS) reported 15 minutes ago

  @CheekyVic @virginmedia The worst

• 
  Adam (@adamebond) reported 20 minutes ago

  @virginmedia I’ve had a 360 remote delivered, but I didn’t order it, so I assume it was done by mistake. There’s a note on the packaging that says my current box will be wiped within five days. How can I cancel this?

• 
  Charles Willcock (@WillcockCharles) reported 22 minutes ago

  @WeAreOpenreach Well Virgin Media are the worst company in the world so I will not be bothering to contact them. Most of their cabinets are open where I live.

• 
  Ally (@allypetrie81) reported 22 minutes ago

  @virginmedia must be the most incompetent and negligent company I have ever had the misfortune to deal with. Account hacked and a fraudulent email now linked to my account for a month now. Zero help offered and no interest in removing the email. Anyone else had this?

• 
  Eyezwideopen (@Eyezwideopen3) reported 23 minutes ago

  Absolute joke of a company and I wouldnt join if anyone was thinking about it! They wont help they will just add fees instead of dealing with problem @virginmedia

• 
  faye (@fayfreddie10) reported 23 minutes ago

  @virginmedia @moonpeach212 @virginmedia why don't you just release people from contracts when you cannot provide a good service.. ive had enough and will contact the Ombudsman now..

• 
  Jim Davies (Ex Labour Voter & Member) (@Davies133) reported 24 minutes ago

  @virginmedia 30 minutes and counting waiting for someone on your retentions line to pick up the phone!!! It looks like I'm not alone in wanting to leave. Is this what counts for customer service? 😡

• 
  Alison Baines (@AlisonBaines4) reported 29 minutes ago

  @virginmedia We reported an issue with our virgin internet being down on 20/8. Came home from a weeks holiday today still not sorted Open reach have been doing work outside our house and all your team have said they can send someone 31/8.This is not acceptableHow do we escalate?