Virgin Media Outage Report in Derby, England
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The latest reports from users having issues in Derby come from postal codes DE1, DE21 and DE23.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Derby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Derby, England
The most recent Virgin Media outage reports came from the following cities: Nottingham, Burton upon Trent, Derby, Swadlincote, Loughborough and Ilkeston.
| City | Problem Type | Report Time |
|---|---|---|
 Nottingham |
Internet | |
| Burton upon Trent |
Internet | |
| Nottingham |
Internet | |
| Nottingham |
Phone | |
| Nottingham |
TV | |
| Nottingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derby, England
Latest outage, problems and issue reports in Derby and nearby locations:
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Lee Smith
(@lee0510) reported
from
Ilkeston, England
@virginmedia please tell me how to speak to someone in your organisation! I can’t get through on line as it doesn’t recognise me even though you bill me and your phone system won’t allow me to speak to anyone. Customer service is diabolical.
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Jayne Moore
(@moore2_jayne) reported
from
Annesley, England
@virginmedia please can you inbox me urgently about restoring my dementia Mums phone line - been holding for over an hour with no human to help - this is urgent. Poor service so far.
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Mark Simms
(@marksimms3) reported
from
Selston, England
I want to leave @virginmedia but they are hoping I lose the battle of how long can we keep this man on hold before he gives up” battle ..what a terrible company.
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Danny Austin
(@PlasticDannyA) reported
from
Beeston, England
@bagwaa @virginmedia Yours down? They were upgrading my street the other day and it was down for a couple of hours
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Bhavna 🙋🏽♀️
(@MissBeBop) reported
from
Eastwood, England
@virginmedia any idea of when service will resume in NG16 as currently trying to work from home with no internet 😩
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Danny Chaplin
(@dannychappo) reported
from
Beeston, England
@virginmedia service checker says your not in my area,but I know others who have your service and also diamond cable box right outside my house?
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DJ Dan-E-D
(@DannyD678) reported
from
Felley, England
@virginmedia Still no return bag 3 weeks after you said you were sending it. Can’t speak to you because I’m not a customer. Sort it out please ASAP.
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Michael Wallage
(@Chops_Wallage) reported
from
Ripley, England
@virginmedia customer care should be renamed ‘customer don’t give a ****’ How long waiting to speak to someone...??? #rubbish #crapservice
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Jayne Moore
(@moore2_jayne) reported
from
Annesley, England
@virginmedia @Ofcom how is it acceptable to have no service staff picking up a call after 90 minutes and to leave a vulnerable older person with no telephone?
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paul
(@64derby) reported
from
Duffield, England
@virginmedia just installed virgin broadband 350 today ! only getting 5 mbps in my study.. phoned customers services for a booster to be told none in stock and phone back in 2 weeks.. took me over an hour to speak to a person in India who couldn’t help
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Gareth Smith
(@gaz_smith123) reported
from
Ilkeston, England
@virginmedia have you got problems in area 30? My connection keeps dropping out!
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Stephen
(@StephenKFrost1) reported
from
Eastwood, England
@virginmedia work done on our internet network has left us with weak security at the same time this was happening I had a new update on my Apple iPhone. Not ver happy with situation.
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Joanna Hayes
(@SmileyJMH) reported
from
Loughborough, England
@virginmedia just had call from 'Harry' in London, your technical department. Apparently I'm having issues with broadband speed... His employer ID was 194, apparently? He was shouty, in very loud place, couldn't tell me who I was. Please look into number 01323897224. Infuriating.
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Lee Smith
(@lee0510) reported
from
Ilkeston, England
@virginmedia I cannot contact you by phone, your site will not allow me to sign in as my email is not available, clearly it wasn’t deleted from previous account so I can not see internet status or report faults. My Wi-Fi is intermittent, not working as I type reply.
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Jade Lewis
(@JadeLewis92) reported
from
Felley, England
@virginmedia I need to cancel my services but I can't get through on the phone or on the website. How am I supposed to cancel?!
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tia carter🥑
(@_teecarts) reported
from
Eastwood, England
virgin media is down in my area so looks like i can’t work👏🏼
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RIGGO
(@rigg0o) reported
from
Eastwood, England
Class when you wanna cancel @virginmedia and the gobshite operater cant get it in her thick skull and barraging you with other shite deals to then put the phone down. Times must be hard for mr branson, please liquidate.
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Katy Oliver
(@k28ykaty) reported
from
Sandiacre, England
@virginmedia Except if your me.. I’ve continually been supplied with a poor excuse for broadband.. I was promised a booster for my signal yet weeks later I’ve still not received it.. your not keeping up your side of this contract.. will not renew my contract when this is over!
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Stuart Clarke
(@Clarkey198) reported
from
Hilton, England
@virginmedia the level of customer service is appalling been with you only 1 day and wished I had stayed with O2
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Mr T O'regan
(@Taidhgh) reported
from
Beeston, England
@virginmedia service in NG8 #Nottingham becoming an expensive joke. Now apparently likely to be intermittent until 3pm for 'improvements' but no notice given? Great service guys. #planning
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Susan Hills
(@SusanHills5) reported
@virginmedia Yes it is still saying no broadband issues but the call centre have told me there is outage in my area yet my next door neighbours is ok
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- T
(@TT_12322) reported
@virginmedia @virginhelp I paid last months bill 3 weeks late. Because it was late you billed me next months bill too. I've paid both so i am now up to date. However my DD date is the 7th. Am i going to be debited this months bill again even though i've just paid it? If so i need to cancel the DD.
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RiKontrol
(@RiKontrol) reported
@virginmedia You have an offer of broadband for £26.99 pm I'm a current customer and I pay almost £40 pm. Why is this?
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Cherrie.
(@lifeofcherrie) reported
Virgin media are really starting to piss me off. Absolute joke of a connection but then always telling me my bill is double what it should be. Then when I ring, I get put through to some rude ****
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MrsHoll 💙
(@mrsh0lla) reported
@virginmedia I have posted and no response from virgin! I am working from and need WiFi that works! Your service is shocking, I cannot speak to a single person. I will be looking to cancel@since you can’t provide the service I pay a lot of money for!
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Callum
(@Callumdb1) reported
@EpsomEwellBeat I got a message from virgin media saying I am due a payment.. I have never used Virgin Media last time I checked, nor have my parents in at least 5 years..
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Barroni
(@Barroni14) reported
@virginmedia Nothing but problems with your internet service since it was installed nearly 9 months ago. Intermittent connection and serious router problems. I've called your helpline numerous times for the to just fiddle with settings on the router. Hours of my time wasted.
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Steve Devlin
(@steviedev) reported
@virginmedia Hi. I’ve had outages all week and now have no internet at all. I cancelled an engineer visit tomorrow as yesterday’s outage was an area issue. I’ve now used all my tests for the day, as it’s been so intermittent, so can’t book an engineer visit. How can I book?
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Luke
(@LCHUK93) reported
@virginmedia I’ll have a look- I’m still not happy I’m paying more for a terrible connection. My TV yards away constantly disconnects Netflix
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freedom2fly #FBPE
(@freedom2fly) reported
Anyone know a way of talking to @virginmedia without joining an interminable phone queue? I want to cancel my home broadband.