Virgin Media outages and service status in Derby, England
Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
- Virgin Media generated 6 outage signals in the last 24 hours around Derby, including 6 direct reports.
- The most common problems reported in this area mention Internet, TV, and Total Blackout.
- The most recent signal from this area was received May 14, 12:37 PM GMT+1.
- Internet (36%)
- TV (32%)
- Total Blackout (18%)
- Wi-fi (14%)
The latest reports from users having issues in Derby come from postal codes DE24 , DE23 and DE21 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Derby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 14: Problems at Virgin Media
Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Derby, England
The most recent Virgin Media outage reports came from the following cities: Loughborough, Burton upon Trent, Derby, and Ilkeston.
| City | Problem Type | Report Time |
|---|---|---|
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TV | 7 minutes ago |
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TV | 44 minutes ago |
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TV | 57 minutes ago |
|
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TV | 1 hour ago |
|
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TV | 1 hour ago |
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TV | 2 hours ago |
Nearby cities with recent reports
3 recent signals
1 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derby, England
Latest outage, problems and issue reports in Derby and nearby locations:
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tia carter๐ฅ (@_teecarts) reported from Eastwood, Englandvirgin media is down in my area so looks like i canโt work๐๐ผ
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richard taylor (@richardtaylor37) reported from Stapleford, England@virginmedia Hi, we are having issues connecting to the wifi throughout the house. The room the hub is in is good but the rest of the house is very poor, we have our children complaining that their games consoles wonโt connect or buffering and glitching and itโs costing us a fortune.
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๐ผ๐๐๐ข๐ฐ (@acmtix) reported from Eastwood, England@virginmedia Yes I have contacted Virginmedia a couple of times. It looks like there is a problem in Nottingham NG16 area again. This is a common issue. Disconnections and lack of a quality service.
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Gerry White SEO geek (@dergal) reported from Ashby-de-la-Zouch, England@virginmedia helping out my 74 year old mother, when she resigned with you at Christmas, you also promised to send out a new V6 box, it never arrived, I chased this up and then you sent an older TiVo box. I spoke to the guy and he told me they're the same !?
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John D (@Jdd535) reported from Stapleford, EnglandVirgin gone down again... Great wen it works... but wen it goes its bad.. n wots worse is their customer service.. or rather lack of it!! Far worse than SKY.. but swap 2 moz.. terrible!!! #sky #virginmedia
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Tuesdy Burgin (@TuesdyB) reported from Ilkeston, England@virginmedia Is the service down in the DE7 area? Everything looks like its working but we have no internet connection.
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Derbydog (@derbydog1976) reported from Stenson Fields, England@virginmedia @virginhelp is there a problem with the internet as mine has just dropped off
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Big Gas (@BigGasson44) reported from Awsworth, England@virginmedia Well it doesn't work and my 8 kids are off school and can't even use their phones let alone their xboxs
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Joanna Hayes (@SmileyJMH) reported from Loughborough, England@virginmedia I have WiFi at the moment. . . The problem is intermittent, it doesn't seem to coincide with times of high demand necessarily. It's incredibly frustrating, especially when working remotely from home and losing signal cuts everything off.
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John D (@Jdd535) reported from Stapleford, EnglandVirgin media must b the worst 4 customer service.. change ur engineer appointment without even discussing it!!! #virginmedia #theworstcustomerservice
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Bhavna ๐๐ฝโโ๏ธ (@MissBeBop) reported from Eastwood, England@virginmedia any idea of when service will resume in NG16 as currently trying to work from home with no internet ๐ฉ
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๐ผ๐๐๐ข๐ฐ (@acmtix) reported from Eastwood, England@virginmedia What would be really good is if you send out a message to your customers telling them there is an issue rather than leaving it to them to find out that they cannot use your services.
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Neil Johnson (@neilmjohnson72) reported from Ashby-de-la-Zouch, England@virginmedia You need to sort your customer service out, it is absolutely disgraceful. Your technical team are ignorant and hang calls up without situation. You are getting dumped!
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Amazon Aquatics (@AmazonAquatics1) reported from Ripley, England@virginmedia I just want to report an open cabinet on my street, and it's hard work, I don't want to sign up to your "community" as I have tried now twice and had to do the damn not a robot thing both times which takes ages and it says my email is not valid
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๐ผ๐๐๐ข๐ฐ (@acmtix) reported from Eastwood, England@virginmedia This could not have happened at a worse time for me. I'm happy to make them cups of tea if they fix the fault a little sooner.
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Rebecca Ward (@HistoricCatLady) reported from Mackworth, England@virginmedia whatโs going on? I canโt even get onto your website for the service tracker using my phone data! I could really use an update here so that I can actually work!
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Amit Vaidya- #Author (Forever Roaming the World)๐ (@av9901) reported from Loughborough, EnglandProductivity nearly at zero today because @virginmedia been off for nearly 24 hours ๐ came on for 1 hour and now no service again! ...not I rely on the internet for work or anything ๐ค ๐๐คฌ
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richard taylor (@richardtaylor37) reported from Stapleford, England@virginmedia so sick of your poor wifi. Using all my mobile data each month because your wifi is so rubbish time to change provider me thinks.
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Andy Picken (@andyvic7) reported from Walton upon Trent, England@drummerwhitey @virginmedia Not sure if youโve done this Steve but when I had issues and no joy I slated them on here every 10 minutes, they finally pulled me into a private chat room and I got things sorted
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Andy Oram (@Andyoram25) reported from Ashby-de-la-Zouch, EnglandTrying to watch #LIVWOL but pic quality on ITV4 is awful. Tried ITV X app & not any better. The Virgin Media ITV X app isn't working. This is poor but not unexpected from ITV who just cannot do digital stuff.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dave Flower (@flower15218) reported@virginmedia Alley behind the red car in the picture. Cabinet is down there on the left hand side.
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JAY (@Gio69833033) reported@virginmedia Issues or no issues COME TO DOVE HOLES IN BUXTON. I hate sky.
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suzi jane (@suziaston) reported@virginmedia dy3 area most channels are pixels been on phone to you 33 minutes so far with no answer. Ive even tried service updates comes back with cant do this now
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Brenda Malloy ๐ฎ๐ช๐ต๐ธ๐ถ๐ถ๐ถ (@dubliner24) reported@VirginMediaIE @virginmedia your new 'work' is substandard, a coiled electrical line blowing around over my house striking other lines making abominable noise putting electric circuits out, not to mention the obscene euros u charge for not providing service. Cancel my account.
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SRao (@leelamalur) reported@O2 impossible to access website or app - cant make payments. @virginmedia its been a proper **** show. ๐ก
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Balvennie999 (@balvennie999) reported@virginmedia Hi. My TV service is not working. I cannot get through on the phone and online it says you cannot find my account. How do I resolve this?
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Liv (@Liv266299783891) reported@virginmedia Itโs still not working!
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suzi jane (@suziaston) reported@virginmedia sounds like a national pixel problem
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Graham Joyce ๐ด๓ ง๓ ข๓ ณ๓ ฃ๓ ด๓ ฟ๐ฆ (@g_joyce) reported@virginmedia @docrussjackson Seems to be nationwideโฆI have the same issue in Edinburgh
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Ahmed Mohamed (@Medzy1506) reported@virginmedia Your service status tool is also down and keeps saying my account isn't found. Even when signed in.