Virgin Media outages and service status in Derby, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 22 outage signals in the last 24 hours around Derby, including 22 direct reports.
- The most common problems reported in this area mention TV, Internet, and Total Blackout.
- The most recent signal from this area was received May 15, 8:57 AM GMT+1.
- TV (61%)
- Internet (21%)
- Total Blackout (11%)
- Wi-fi (8%)
The latest reports from users having issues in Derby come from postal codes DE23 , DE1 , DE24 and DE21 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Derby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 15: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Derby, England
The most recent Virgin Media outage reports came from the following cities: Burton upon Trent, Derby, Loughborough, Swadlincote, and Ilkeston.
| City | Problem Type | Report Time |
|---|---|---|
 Burton upon Trent
|
TV | 45 minutes ago |
|
Derby
|
TV | 2 hours ago |
|
Derby
|
TV | 11 hours ago |
|
Derby
|
TV | 15 hours ago |
|
Derby
|
TV | 16 hours ago |
|
Derby
|
TV | 18 hours ago |
Nearby cities with recent reports
4 recent signals
4 recent signals
2 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derby, England
Latest outage, problems and issue reports in Derby and nearby locations:
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Carrie (@xCarrie82x) reported from Kimberley, England@virginmedia Broadband and smart tv still up and down!! Wouldn’t mind but worked all day and just wanted to catch up online and chill watching TV! #virginmediadown #lockdown #NHSworkers
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B Farn (@aaronfarny_b) reported from Ilkeston, EnglandRight @virginmedia is truly the worst internet - So I am looking to change providers as soon as possible - Not worried about TV packages etc as We are good with free view - can anybody recommend a ISP with a good monthly rate and none of the hidden fees etc?
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RIGGO (@rigg0o) reported from Eastwood, EnglandClass when you wanna cancel @virginmedia and the gobshite operater cant get it in her thick skull and barraging you with other shite deals to then put the phone down. Times must be hard for mr branson, please liquidate.
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𝘼𝙙𝙖𝙢🐰 (@acmtix) reported from Eastwood, England@virginmedia The loss of service registration doesn't even work!
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Mr T O'regan (@Taidhgh) reported from Beeston, England@virginmedia service in NG8 #Nottingham becoming an expensive joke. Now apparently likely to be intermittent until 3pm for 'improvements' but no notice given? Great service guys. #planning
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Bhavna 🙋🏽♀️ (@MissBeBop) reported from Eastwood, England@virginmedia Yes and no. My internet isn’t working all the time and continuously cuts out, this is on a wired connection. I have done the self help, also done the reset when I call through. Have done the pin prick reset and changed hub settings. Still nothing. Have previously been told I need
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DJ Knight 🇬🇧 (@iRacing74) reported from Sandiacre, EnglandWith public service cuts, why do we year upon year pay more Council Tax for less service? Virgin Media put their prices, but do not reduce my service - If they did I'd cancel the service. We are legally obliged to pay more for less - go figure 🤷
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Dane (@Forest_Dane) reported from Beeston, England@marc1box @leonagraham @virginmedia Those lights say it's the Internet. I'm lucky here, been with Virgin since it was diamond cable and NTL and only 128kb/s. Probably only had a few days down in all that time and one of this was a failed router. Not cheap though
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kate kells (@katephus) reported from Ilkeston, England@virginmedia our router has stopped working leaving us without broadband or the telephone and we have been unable to get through to anyone who can help. You just hang up. Fuming!!!! Get in contact ASAP
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Michael Sarjeant (@sarjeantm01) reported from Burton upon Trent, England@virginmedia We have an engineer booked for Monday but I don't believe this is really acceptable with the amount of money we pay each month we should be able to expect a service which works, I understand there will be issues but over 3 hours later nothing?
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Koa (@kokiekola) reported from Awsworth, England@virginmedia Please help. :( He was sent the order information and the contract but nothing else. I contacted Yodel and they didn’t have anything to be sent to our house from you. We have no information.
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Lord William Niven (@bigbrawbill) reported from Ilkeston, England@virginmedia I am sorry, but what a shocking customer service, hardly speaking a word of english, patronising me as if I am setting it up wrong and going over what I have already done. Can I have someone english explain what us wrong. !!!!!
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Ian Siara (@IPSiara) reported from Beeston, England@virginmedia can you explain how your customer services line was working up until the point I told you I wanted to leave, and since then you've cut me off 3 times in a row?
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Jonathan Ibbotson (@jeibbotson) reported from Castle Donington, England@virginmedia the performance of your network in the Castle Donington area (DE74) is currently appalling. Massive number of Critical T3 time-out errors. Please fix this NOW #poorservice #virginmediadown
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Bhavna 🙋🏽♀️ (@MissBeBop) reported from Eastwood, England@virginmedia any idea of when service will resume in NG16 as currently trying to work from home with no internet 😩
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whatsitallabout!! (@horseracingmama) reported from Burton upon Trent, England@virginmedia can’t wait till they read the feedback on the email survey they asked me to do they scored a massive 0 from me and no I would not recommend them and will never go back to them either!!
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Andy Picken (@andyvic7) reported from Walton upon Trent, England@drummerwhitey @virginmedia Not sure if you’ve done this Steve but when I had issues and no joy I slated them on here every 10 minutes, they finally pulled me into a private chat room and I got things sorted
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haasty kawa (@haasty_kawa) reported from Derby, England@virginmedia I'm not at all satisfied. Since last night until now, my internet has been down. When I attempted to contact customer service, it flatly refused. I attempted to access the page, but it is still blocking me. I am self-employed. The region DE248ET is shown here. Fix it asap
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Nikki Pearman 💙 (@NikkiPearman) reported from Loughborough, England@virginmedia I have an issue with my wifi signal being weak upstairs - until last 2 mths it was perfectly fine. However it’s impossible to speak with anyone - I don’t want the automated system or a broadband check as service is fine it’s just range. Unhappy customer
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Natalie Whittle ⭐⭐ (@nataliewhittle6) reported@virginmedia Itv1 still not working any ideas when it will be up and running again
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James Price (@VIKINGJP74) reported@virginmedia Hello what’s the problem in my area today ST3 Stoke On Trent No picture for hours on my TiVo box ??
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John Smith ⚒ 🇬🇧 (@JohnSmi34115189) reported@virginmedia I still haven't forgiven @virginmedia for forcing me to update from my old box. Didn't send the correct kit to actually be able to install it, and then charged me for an enigineer to fix their problem. Now this nonsense
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Shaun Riley (@shaunriley1954) reported@virginmedia @Da8blue It took long enough to fix
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Dumitru Langham (@DumitruLangham) reported@ITV Are you guys having problems!!!!! On my virgin media tv channel it blank screen!!!’
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Ant Trevers-Footitt (@FootittAnt) reported@virginmedia ITV still down
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martyn coombes (@martyncoombes72) reported@Jennababes @virginmedia There is an outage
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Investor (@UrTradingDiary) reportedAnyone else having the same issue? Just got the following update. This is ridiculous! Virgin Media Outage Update - Description: Service update. Broadband, Voice and TV fault F012285465. The estimated repair time is now: 18/05/2026 10:10:00. 🙀🙀🙀 @virginmedia time to switch?
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Dave (@Dave_Syracuse) reported@virginmedia your WiFi is still not working. Please sort it out.
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caileachcrubach (@caileachcrubach) reported@virginmedia I sincerely hope you remove any charges for the outage time scale. Bloody awful 'service'.