Virgin Media outages and service status in Derby, England

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Ilkeston, Burton upon Trent, Derby, and Loughborough.

City	Problem Type	Report Time
Ilkeston	Internet	2 days ago
Burton upon Trent	Internet	3 days ago
Burton upon Trent	Internet	3 days ago
Burton upon Trent	Phone	3 days ago
Ilkeston	Internet	5 days ago
Ilkeston	Internet	5 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

• 
  Kizzy 🦇 Puckmigo23 (@Kizztronice) reported 3 minutes ago from Awsworth, England

  @virginmedia I have used this service for the past hour to then be told the matter can not be fixed via the text service. So that was very unhelpful indeed.

• 
  paul (@64derby) reported 8 minutes ago from Duffield, England

  @virginmedia just installed virgin broadband 350 today ! only getting 5 mbps in my study.. phoned customers services for a booster to be told none in stock and phone back in 2 weeks.. took me over an hour to speak to a person in India who couldn’t help

• 
  John D (@Jdd535) reported 8 minutes ago from Stapleford, England

  Virgin gone down again... Great wen it works... but wen it goes its bad.. n wots worse is their customer service.. or rather lack of it!! Far worse than SKY.. but swap 2 moz.. terrible!!! #sky #virginmedia

• 
  National Forest E-Bike Holidays (@Ebike_holidays) reported 11 minutes ago from Ashby-de-la-Zouch, England

  @virginmedia Everyone is very apologetic but that doesn’t help give a vulnerable old lady the peace of mind that her son is available at the other end of the phone, should something happen.

• 
  whatsitallabout!! (@horseracingmama) reported 11 minutes ago from Burton upon Trent, England

  @virginmedia can’t wait till they read the feedback on the email survey they asked me to do they scored a massive 0 from me and no I would not recommend them and will never go back to them either!!

• 
  Neil else (@Neilelse1974) reported 14 minutes ago from Chellaston, England

  @virginmedia I need to book an engineer visit, meant to work from home but can’t due to your broadband. Have tried everything advised but nothing .. 1.35mb download please help !

• 
  Joanna Hayes (@SmileyJMH) reported 22 minutes ago from Loughborough, England

  @virginmedia just had call from 'Harry' in London, your technical department. Apparently I'm having issues with broadband speed... His employer ID was 194, apparently? He was shouty, in very loud place, couldn't tell me who I was. Please look into number 01323897224. Infuriating.

• 
  Charlie Bethel (@charlie_bethel) reported 23 minutes ago from Beeston, England

  @virginmedia Hi. Nobody has phoned or sent a text to my parents and there phone internet and tv is still not working. They have to keep topping up there mobile credit and nobody answers there calls

• 
  Tony P (@WorTony) reported 23 minutes ago from Selston, England

  Hey @virginmedia I’m really loving the customer service - called 2 weeks ago to report a broken remote - I was told a new one would be on the way. I’m still waiting. I called yesterday and was told the email address I was giving and have had registered for 15-20 years was wrong

• 
  Gerry White SEO geek (@dergal) reported 26 minutes ago from Ashby-de-la-Zouch, England

  @virginmedia helping out my 74 year old mother, when she resigned with you at Christmas, you also promised to send out a new V6 box, it never arrived, I chased this up and then you sent an older TiVo box. I spoke to the guy and he told me they're the same !?

• 
  kate kells (@katephus) reported 29 minutes ago from Ilkeston, England

  @virginmedia our router has stopped working leaving us without broadband or the telephone and we have been unable to get through to anyone who can help. You just hang up. Fuming!!!! Get in contact ASAP

• 
  Rikki Walker (@rikkiwalker) reported 30 minutes ago from Annesley, England

  Let down by both @TravelodgeUK and @virginmedia in one weekend. I must be a lucky guy :/

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 36 minutes ago from Eastwood, England

  @virginmedia Yes I have contacted Virginmedia a couple of times. It looks like there is a problem in Nottingham NG16 area again. This is a common issue. Disconnections and lack of a quality service.

• 
  Mark Simms (@marksimms3) reported 36 minutes ago from Selston, England

  I want to leave @virginmedia but they are hoping I lose the battle of how long can we keep this man on hold before he gives up” battle ..what a terrible company.

• 
  JayBhojani (@MrBhojani) reported 42 minutes ago from Loughborough, England

  @virginmedia £160 a month for you to be shit.

• 
  Danny Chaplin (@dannychappo) reported 47 minutes ago from Beeston, England

  @virginmedia service checker says your not in my area,but I know others who have your service and also diamond cable box right outside my house?

• 
  John Byrne 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@derbytrim) reported 49 minutes ago from Belper, England

  @virginmedia poor customer service i can't cancel my contract online and cant get through on the phone after 30 minutes waiting , ironic for a media company.

• 
  Big Gas (@BigGasson44) reported 52 minutes ago from Awsworth, England

  @virginmedia Well it doesn't work and my 8 kids are off school and can't even use their phones let alone their xboxs

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 55 minutes ago from Eastwood, England

  @AnnavsAnna1 @virginmedia The routers are terrible and not fit for purpose.

• 
  Nikki Pearman 💙 (@NikkiPearman) reported 60 minutes ago from Loughborough, England

  @virginmedia I have an issue with my wifi signal being weak upstairs - until last 2 mths it was perfectly fine. However it’s impossible to speak with anyone - I don’t want the automated system or a broadband check as service is fine it’s just range. Unhappy customer

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lifes MIS-Takes (@alan_reddish) reported 6 minutes ago

  @virginmedia Total **** show this. Cant get a single person to talk to me for 2 hours

• 
  Rooster (@Rooster_Innit) reported 13 minutes ago

  @virginmedia no TV/Broadband in B28 for last 2 hours. Is this an area outage?

• 
  Head ball boy (@Richardnash12) reported 14 minutes ago

  @virginmedia tv and Internet is down in BR2 9 area any idea when its fixed

• 
  Diane Russell (@DianeRusse58708) reported 15 minutes ago

  After saying good things about @virginmedia we have had no service since the storm about 9pm last night. Updated Info "if not restored in 21 hours contact us for and engineer appointment ". 21 hours???

• 
  Frankie Smith (@frankiesmith74) reported 21 minutes ago

  @virginmedia I am so disappointed with your home move service. A failed installation yesterday. A no show on the needed cabling work today and 45 minutes of frustrating phone calls to your customer service desk today! I have been a customer for years and I feel extremely let down

• 
  Expanse Consulting Ltd (@ExpanseCon) reported 21 minutes ago

  @MartinXTweets @VodafoneIreland Not a vodafone issue. Looks like a core switch failure, optical cross-connect fault or other fault inside one of the central carrier-neutral hubs. It has dropped interconnection across multiple fixed ISPs (Virgin Media, Eir, Siro, NBI) simultaneously.

• 
  Peter Miller (@PeteinExeter) reported 22 minutes ago

  @virginmedia 2nd outage in a week in Ztge EX1 area. You are definitely the worse company in the world. Cannot wait till I can cancel my direct debit and new use you again

• 
  Sean Austin 316 (@seanaustin1985) reported 22 minutes ago

  @Johnty14 @virginmedia I worked for VM as a tech and I wasnt one of them but it was common practice by some rltwchs to feather knock so they could put the job off and blame the customer for not being in..

• 
  Kelly Kilner (@KellyKilner) reported 24 minutes ago

  @virginmedia that awful time again when I’m trying to speak to someone and get cut off. Twice …why is your service so appalling???

• 
  BEN GOODHIND (@BenGoodhind) reported 27 minutes ago

  @virginmedia No virgin services in Thornbury today with phone, tv and broadband all down. 2nd time this week and been down for almost 12 hours. Please explain the issue in bs35