Virgin Media

Virgin Media Outage Report in Sandiacre, Derbyshire, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sandiacre, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sandiacre and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sandiacre, Derbyshire, England 09/05/2025 16:15

September 05: Problems at Virgin Media

Virgin Media is having issues since 08:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (44%)

    Internet (44%)

  2. TV (24%)

    TV (24%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Total Blackout (12%)

    Total Blackout (12%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sandiacre, Derbyshire, England

The most recent Virgin Media outage reports came from the following cities: Nottingham, Ilkeston, Loughborough, Derby, Swadlincote, Ripley and Belper.

Loading map, please wait...
City Problem Type Report Time
United KingdomNottingham TV
United KingdomIlkeston Wi-fi
United KingdomNottingham Internet
United KingdomIlkeston Internet
United KingdomNottingham Internet
United KingdomNottingham Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sandiacre, England

Latest outage, problems and issue reports in Sandiacre and nearby locations:

  • pdenno Paul Dennison (@pdenno) reported from Beeston, England

    @virginmedia why call me twice today, tell me I am a valued customer (22 yrs) and offer me a broadband speed not yet available in my area!! Once again a waste of my time and yours. I would feel more valued if you call and offer me a small saving on my monthly bill! 🤔

  • helen6253 helen (@helen6253) reported from West Bridgford, England

    @virginmedia @BBCBreaking Is there a complete outage of Virgin Media email. All customers unable to get in? I have rung the call centre and have been given up to 48 hours for a fix!

  • jonathansc Jonathan SC ن Esq. (@jonathansc) reported from Wilford, England

    @virginmedia thank you for confirming that you think it is normal to send you customer no updates when your broadband has been down for in excess if 12 hours #Fail

  • richardtaylor37 richard taylor (@richardtaylor37) reported from Stapleford, England

    @virginmedia so sick of your poor wifi. Using all my mobile data each month because your wifi is so rubbish time to change provider me thinks.

  • Luketh13ttv Luketh (@Luketh13ttv) reported from Heanor and Loscoe, England

    Has anyone else been having issues with @virginmedia today? My Internet has been constantly cutting off #virginmediadown

  • SteveB2Notts Steve B (@SteveB2Notts) reported from Clifton, England

    @virginmedia @Virgin Fix PPV Boxing now !

  • mjtriggs Matt Triggs (@mjtriggs) reported from West Bridgford, England

    @virginmedia My broadband hub has no power at all, and it seems the solution is an engineer in the middle of next week. How am I meant to work until then? Can’t you just post me a new hub?

  • aaronfarny_b B Farn (@aaronfarny_b) reported from Ilkeston, England

    Right @virginmedia is truly the worst internet - So I am looking to change providers as soon as possible - Not worried about TV packages etc as We are good with free view - can anybody recommend a ISP with a good monthly rate and none of the hidden fees etc?

  • Sushrutuk Sushrut (@Sushrutuk) reported from West Bridgford, England

    @virginmedia - is there a red button issue on sky sports?

  • flyingscotsmin1 Dave Martin (@flyingscotsmin1) reported from Eastwood, England

    @virginmedia what's going on?? TV is still not working!! Tried resetting and still nothing.

  • richardtaylor37 richard taylor (@richardtaylor37) reported from Stapleford, England

    @virginmedia Hi, we are having issues connecting to the wifi throughout the house. The room the hub is in is good but the rest of the house is very poor, we have our children complaining that their games consoles won’t connect or buffering and glitching and it’s costing us a fortune.

  • iRacing74 DJ Knight 🇬🇧 (@iRacing74) reported from Sandiacre, England

    With public service cuts, why do we year upon year pay more Council Tax for less service? Virgin Media put their prices, but do not reduce my service - If they did I'd cancel the service. We are legally obliged to pay more for less - go figure 🤷

  • robhollanduk Rob Holland ⚽️🏐 (@robhollanduk) reported from West Bridgford, England

    Shocking customer service from @virginmedia this week for mobile account setup for my son. Didn’t port his number over on Monday as promised & then agent hung up on me when I rang today to complain. I wasn’t abusive and I didn’t shout, but I do expect my complaint to be taken

  • av9901 Amit Vaidya- #Author (Forever Roaming the World)🌏 (@av9901) reported from Loughborough, England

    Productivity nearly at zero today because @virginmedia been off for nearly 24 hours 🙃 came on for 1 hour and now no service again! ...not I rely on the internet for work or anything 🤔 🙄🤬

  • JohnPuxty John Puxty (@JohnPuxty) reported from Ilkeston, England

    @JPBOLDY @virginmedia I am also getting this problem

  • WorTony Tony P (@WorTony) reported from Selston, England

    Hey @virginmedia I’m really loving the customer service - called 2 weeks ago to report a broken remote - I was told a new one would be on the way. I’m still waiting. I called yesterday and was told the email address I was giving and have had registered for 15-20 years was wrong

  • paulwitneyphoto paulwitneyphoto (@paulwitneyphoto) reported from Ruddington, England

    @virginmedia how do I report a problem with our wifi and tivo box

  • IPSiara Ian Siara (@IPSiara) reported from Beeston, England

    @virginmedia can you explain how your customer services line was working up until the point I told you I wanted to leave, and since then you've cut me off 3 times in a row?

  • av9901 Amit Vaidya- #Author (Forever Roaming the World)🌏 (@av9901) reported from Loughborough, England

    @virginmedia It's been reported ..there was an estimated time of fix...it was fixed ....but now for a 3rd day it's down again!

  • Luketh13ttv Luketh (@Luketh13ttv) reported from Heanor and Loscoe, England

    @virginmedia I've clicked the link, logged in, and apparently there's no network issue... So how do you explain the issues I've had throughout today?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • myMTV1234 𝐦𝐲𝐌𝐓𝐕 (@myMTV1234) reported

    @virginmedia I wrote given 30 day's it was ignored I then paid another month and which was taken on the 13th I was told service will be disconect on the 5th ...but instead Virgin ran another bill .... Iv been adviced to report this to offcom now. Because your taken money I need for food.

  • ManikhamSharon Margy (@ManikhamSharon) reported

    @virginmedia, would you like me to pay my bill or not? I have just tried 4 times to pay it and can't no link has been sent when I have requested it tonight. Even though on the phone the automated service said a link had been sent to my mobile.

  • gallaghl0705 Lauren Gallagher (@gallaghl0705) reported

    @virginmedia COMPLAINT - no internet since lunchtime. I've been unable to work due to this. Told they aim to have it fixed by 22.30 for it to get to 22.30 and it be changed to 12.30 on the 28/02. Can you tell me when this will be fixed. I need this for working from home.

  • crazychimpjimbo James M (@crazychimpjimbo) reported

    @TheDarkJudge1 @virginmedia They don't actually care fullstop about customer service to existing customers you are just a legal binding contract from the moment you sign up!

  • RicoSmith_ Rico Smith (@RicoSmith_) reported

    Virgin Media has a garbage cancellation procedure where they try and extract as much data out of you whilst trying to offer you deals to stay. Do not sign up for their dark patterns.

  • gazbrisc Gary Paul Briscoe ( 💬🍪 ) (@gazbrisc) reported

    @virginmedia Thank you. I shall see what a new customer with @sky can get rather than an existing loyal customer with @virginmedia for the record I am out of my monthly contract and only rolling on month by month so can anything be done with that ??

  • gazbrisc Gary Paul Briscoe ( 💬🍪 ) (@gazbrisc) reported

    @virginmedia I am paying £145 a month. Going up by £22 in April. For this ?? @virginmedia I have been a loyal customer for years.

  • BTNStu Stu Can Play At That Game (@BTNStu) reported

    @virginmedia Is this just a chat-bot? Calling CS was the start of all the trouble. 🙄🙄

  • davbeau David Beaumont (@davbeau) reported

    @virginmedia Do you honestly think it good customer service to expect customers to have a public conversation with you? Your other contact options are failing too and you are grossly overcharging my 83 year old mother whilst blocking all meaningful contact options. Apparently deliberately.

  • GavlarMushing Gavin Mushing (@GavlarMushing) reported

    @virginmedia So when will this issue be resolved then? I work from home and need a stable connection. You’ve apologised since the 11th of Feb but not done anything about it.