Virgin Media Outage Report in Sandiacre, Derbyshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sandiacre, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sandiacre and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 14: Problems at Virgin Media
Virgin Media is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Sandiacre, Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Ilkeston, Nottingham, Loughborough, Derby and Swadlincote.
| City | Problem Type | Report Time |
|---|---|---|
 Ilkeston |
Wi-fi | |
| Ilkeston |
Internet | |
| Ilkeston |
Wi-fi | |
| Nottingham |
Wi-fi | |
| Loughborough |
Total Blackout | |
| Nottingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sandiacre, England
Latest outage, problems and issue reports in Sandiacre and nearby locations:
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Andy Oram
(@Andyoram25) reported
from
Ashby-de-la-Zouch, England
Trying to watch #LIVWOL but pic quality on ITV4 is awful. Tried ITV X app & not any better. The Virgin Media ITV X app isn't working. This is poor but not unexpected from ITV who just cannot do digital stuff.
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haasty kawa
(@haasty_kawa) reported
from
Derby, England
@virginmedia I’m not happy at all. My internet has been down since last night till now . I have tried to call customer service and it would straight decline it . I tried going on the website but still it won’t let me . As I work from home . Here is the area DE248ET
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Daz_NFFC 🏴🇺🇦
(@NFFCDaz) reported
from
New Basford, England
@virginmedia you're putting the prices up and all we get is crap service, please come and collect your equipment, ill no longer need it.
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National Forest E-Bike Holidays
(@Ebike_holidays) reported
from
Ashby-de-la-Zouch, England
@virginmedia We followed instructions to switch phones to fibre optic. Can dial out but can’t get calls. It’s really upset my mother in law as she is vulnerable and we are her emergency support. Our mobile signal is very poor at home, so she is frightened she can’t contact us.
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Rob Holland ⚽️ ☮️
(@robhollanduk) reported
from
West Bridgford, England
@Walpie27 By being an O2/Virgin Media customer. Statement yesterday said lots of tickets held back for general sale, but after the O2 Priority app & website crashed I’m not holding hope of getting tickets. In the past I’d have queued at the arena but the box office isn’t opening tomorrow
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kate kells
(@katephus) reported
from
Ilkeston, England
@virginmedia @02Priority_pjs with the current major issue with your apps are you going to deliver priority booking like you’ve promised? #keeppromises
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Russell Morrell
(@stagladanddad) reported
from
Annesley, England
Hey @virginmedia my landline has stopped working again This is the second time I've had this problem now You'd have thought with you putting the prices up your service would be better?
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James Armstrong
(@iamj_armstrong) reported
from
Beeston, England
@virginmedia There isn’t an outage. I have been told it may be a line fault but the hub was fine yesterday afternoon
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John D
(@Jdd535) reported
from
Stapleford, England
Virgin media must b the worst 4 customer service.. change ur engineer appointment without even discussing it!!! #virginmedia #theworstcustomerservice
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Emily Rooke
(@emroo21) reported
from
Woodthorpe, England
@virginmedia is there an outage in Nottingham NG3 area? Our Wi-Fi’s currently not working and the service checker webpage isn’t loading so can’t find out.
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Rebecca Ward
(@HistoricCatLady) reported
from
Mackworth, England
@virginmedia what’s going on? I can’t even get onto your website for the service tracker using my phone data! I could really use an update here so that I can actually work!
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National Forest E-Bike Holidays
(@Ebike_holidays) reported
from
Ashby-de-la-Zouch, England
@virginmedia It’s even more stressful as we can’t tell her when you will resolve the problem. Extremely poor service.
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James Armstrong
(@iamj_armstrong) reported
from
Beeston, England
@virginmedia are there any outages in the NG9 area or has my broadband broken for the second time this month?
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Dr Alex Stavrinides
(@Dr_Stav) reported
from
West Bridgford, England
Customer Services via @WhatsApp is just appalling. Looking at you @virginmedia. Feels like I've wasted hours trying to sort out a contract, one bot message at a time.
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John D
(@Jdd535) reported
from
Stapleford, England
Virgin gone down again... Great wen it works... but wen it goes its bad.. n wots worse is their customer service.. or rather lack of it!! Far worse than SKY.. but swap 2 moz.. terrible!!! #sky #virginmedia
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Trevor Smith
(@MrSmithInNotts) reported
from
Ruddington, England
My Wi-Fi was down this morning. Reset the hub and all working fine #virginmedia
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National Forest E-Bike Holidays
(@Ebike_holidays) reported
from
Ashby-de-la-Zouch, England
@virginmedia Everyone is very apologetic but that doesn’t help give a vulnerable old lady the peace of mind that her son is available at the other end of the phone, should something happen.
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Rob Parker
(@roberto85) reported
from
Beeston, England
@virginmedia it took my nearly 3 hours to cancel my contract after 7 years with you. Your customer service representative made up a fake outstanding bill from 2016 as an excuse not to help me. All sorted now but never going to be a #virginmediacustomer again.
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Koa
(@kokiekola) reported
from
Awsworth, England
@virginmedia Please help. :( He was sent the order information and the contract but nothing else. I contacted Yodel and they didn’t have anything to be sent to our house from you. We have no information.
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Matthew Theobald
(@DirtyLyle) reported
from
Clifton, England
@virginmedia Still bad this evening. Pixelating all over the screen.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Brad
(@flintley) reported
@harrydotcom_ @virginmedia We also have problems with them. Not good.
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🦂
(@blu_quartz) reported
@virginmedia i have asked for professional help to get someone to look deeper into the problem but i’m always told “it’s fine on our end” so i would rather pay less for the same useless service at this point.
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Kenneth Walker
(@KennywalkerMK) reported
@virginmedia Reluctant ??? How do you get that? you are the ones not answering the bloody calls or reply ya muppet. Nothing to do with me not wanting to give information its you thats not doing your jobs. I have give information yet the first text you!! Send is saying cannot help with faults
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mike
(@mike10186304) reported
@virginmedia Have you not read my responses to your tweet? Yes I have go back abs scroll at my responses please as I have requested a complaint be logged. Thanks
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Vicky 👸🏼
(@CityVicks) reported
Hi @virginmedia why has my broadband been so terrible this week?
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peter
(@bromalee) reported
@virginmedia Broader issue in the area ?
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Paul Cawley
(@PaulCaw24287804) reported
@virginmedia Cant even get through I am just going to cancel and take my services else where with better customer service. The speed of the internet is horrendous. If your that concerned about your customers you would be ringing them up you have my number.
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Jonathan Kingham
(@jonkingh) reported
Hello @virginmedia our WiFi and phone have gone down and there seems to be no way to contact you. The number 03454541111 is not working either. Please help!
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Paul Cawley
(@PaulCaw24287804) reported
@virginmedia Dont you think I already know this there is issues and there not being sorted got disconnected after waiting for an hour last night. Now cant even get through to customer service by phone. Think it's time to cancel and go else where. Extremely poor customer service.
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🦂
(@blu_quartz) reported
@virginmedia you are officially the worst internet company i’ve ever had. & your contact number is down too? 🤬