Virgin Media Outage Report in Sandiacre, Derbyshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sandiacre, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sandiacre and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (16%)
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Total Blackout (15%)
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E-mail (7%)
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TV (6%)
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Phone (2%)
Live Outage Map Near Sandiacre, Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Nottingham, Derby, Ilkeston, Swadlincote, Loughborough, Ripley and Belper.
| City | Problem Type | Report Time |
|---|---|---|
 Nottingham |
Wi-fi | |
| Derby |
Total Blackout | |
| Ilkeston |
Wi-fi | |
| Derby |
Internet | |
| Swadlincote |
Wi-fi | |
| Derby |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sandiacre, England
Latest outage, problems and issue reports in Sandiacre and nearby locations:
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andrew💫
(@PantherAS90) reported
from
Clifton, England
@virginmedia @rosentweets I’ve also been trying to change my package and the links are dead. Tried to ring to no avail! Awful service
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Jonathan SC ن Esq.
(@jonathansc) reported
from
Wilford, England
@virginmedia To seem to pick live football for your outages - is this a coincidence ? As you understand by frustration - what are you doing to reduce the frequency of loss of service ?
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John D
(@Jdd535) reported
from
Stapleford, England
Virgin media must b the worst 4 customer service.. change ur engineer appointment without even discussing it!!! #virginmedia #theworstcustomerservice
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Jonathan SC ن Esq.
(@jonathansc) reported
from
West Bridgford, England
@virginmedia Good to know you technicians are aware - less good not to know whether they are actually doing anything to fix this
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Matt H
(@forestmatth79) reported
from
Wilford, England
@virginmedia down again in NG11 no compensation for the last time can’t get through on the phones to speak to anyone. Not good enough
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Matthew Theobald
(@DirtyLyle) reported
from
Clifton, England
@virginmedia Still bad this evening. Pixelating all over the screen.
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Jonathan SC ن Esq.
(@jonathansc) reported
from
Wilford, England
@virginmedia Service now restored - thank you. What is your plan to ensure we do not again lose service when #NFFC are playing next weekend ?
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James Armstrong
(@iamj_armstrong) reported
from
Beeston, England
@virginmedia There isn’t an outage. I have been told it may be a line fault but the hub was fine yesterday afternoon
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Rob Holland ⚽️ ☮️
(@robhollanduk) reported
from
West Bridgford, England
@Walpie27 By being an O2/Virgin Media customer. Statement yesterday said lots of tickets held back for general sale, but after the O2 Priority app & website crashed I’m not holding hope of getting tickets. In the past I’d have queued at the arena but the box office isn’t opening tomorrow
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kate kells
(@katephus) reported
from
Ilkeston, England
@virginmedia @02Priority_pjs with the current major issue with your apps are you going to deliver priority booking like you’ve promised? #keeppromises
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Matthew Theobald
(@DirtyLyle) reported
from
Clifton, England
@virginmedia Yeah that’s what I don’t last night for an hour - and an engineer was booked for this afternoon - who never showed!!
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Jonathan SC ن Esq.
(@jonathansc) reported
from
Wilford, England
@virginmedia Again we have no broadband and just a vague it will be fixed by 22:00 #Wilford. Why do you not supply incident reference to your customers ?
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Jonathan SC ن Esq.
(@jonathansc) reported
from
Wilford, England
@virginmedia 40 mins on and no update - are your staff actively working on restoring service ?
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James Armstrong
(@iamj_armstrong) reported
from
Beeston, England
@virginmedia are there any outages in the NG9 area or has my broadband broken for the second time this month?
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James Armstrong
(@iamj_armstrong) reported
from
Beeston, England
@virginmedia the internet you installed yesterday has stopped working and you can’t get anyone out until Tuesday? If I want to escalate the issue then it will take 3-5 working days? Can anyone help me?
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Dr Alex Stavrinides
(@Dr_Stav) reported
from
West Bridgford, England
Customer Services via @WhatsApp is just appalling. Looking at you @virginmedia. Feels like I've wasted hours trying to sort out a contract, one bot message at a time.
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Jonathan SC ن Esq.
(@jonathansc) reported
from
Wilford, England
@virginmedia had hoped the broken broadband in #Wilford would have been fixed overnight - but no still none and no update from you on progress to a fix #fail
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Big Gas
(@BigGasson44) reported
from
Awsworth, England
@virginmedia Well it doesn't work and my 8 kids are off school and can't even use their phones let alone their xboxs
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Rob Parker
(@roberto85) reported
from
Beeston, England
@virginmedia it took my nearly 3 hours to cancel my contract after 7 years with you. Your customer service representative made up a fake outstanding bill from 2016 as an excuse not to help me. All sorted now but never going to be a #virginmediacustomer again.
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Jonathan SC ن Esq.
(@jonathansc) reported
from
Wilford, England
@virginmedia Because you never supply any detail - how do we know this? You need to be more transparent with your customers to give us confidence
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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ً
(@saoi___) reported
@virginmedia Are you going to help or what? Obviously no previous help has worked otherwise i wouldn’t be tweeting you would i?
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ArrowJam
(@ArrowJam23) reported
@virginmedia Yes it says 6pm. But the estimated fix time has changed about 8 times since the problem started so it isn't reliable at all
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mike
(@MikeT54356) reported
@virginmedia Hi, I've taken out a new plan that includes a home landline phone, do you have a list of phones compatible with your service as i take it that it runs through the hub?
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Nilly Sutton
(@NillySutton) reported
@cleland777 @hazeltunes @virginmedia I would text them because at least then you have tried to cancel in the period you want to. It’s on the them to get back to you
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Joe Freeman
(@joewfreeman) reported
@virginmedia @virginmedia for the last 3 days your notifications say you are working on the problem but the fix time gets pushed further and further back. Please hurry up.
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Hannah Drake 💙
(@HannahDrakeUK) reported
@JodieHamson @virginmedia Exactly! But I've been really unimpressed over the years with their intrusive attempts to up-sell packages to me, without really understanding my particular needs, so don't feel super loyal anymore. As you say, the danger is loss of service when we're so reliant on the internet..
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James Gill
(@jamesjgill) reported
@virginmedia This has been saying there are no issues for three days, but I've had to tether to my phone for three days... so I don't believe the reporting(!) Thanks for reaching out – how can we get this fixed?
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Sankar Satchidananda
(@shanky2719) reported
@Taz02362453 @virginmedia Agree completely. Happy to make a group case...I have plenty of complaints against their kind of service and billing.
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Peter Snowdon
(@petersnowdon) reported
from
Darlington, England
Hi @virginmedia received a letter this morning advising me of price rise and providing a link for more info. The link directs me to call and you don't answer. Any suggestions? I'd like to cancel my service with you. Thanks
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dave ****
(@dave_smeg) reported
@virginmedia ... Phone again, engaged. Phone again, engaged. Call again, automated service tells me everything is working and cuts me off. Phone again, engaged. Finally get through to someone (English not their first language.) Have me reboot hub. ...