Virgin Media outages and service status in Stapleford, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 3 outage signals in the last 24 hours around Stapleford, including 3 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
- The most recent signal from this area was received Apr 30, 8:33 AM GMT+1.
- Internet (52%)
- Wi-fi (24%)
- Total Blackout (10%)
- TV (7%)
- E-mail (3%)
- Phone (3%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Stapleford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stapleford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 30: Problems at Virgin Media
Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Stapleford, England
The most recent Virgin Media outage reports came from the following cities: Loughborough, Nottingham, Ilkeston, Derby, and Alfreton.
| City | Problem Type | Report Time |
|---|---|---|
 Loughborough
|
Internet | 2 hours ago |
|
Nottingham
|
Internet | 13 hours ago |
|
Nottingham
|
Internet | 19 hours ago |
|
Ilkeston
|
Total Blackout | 1 day ago |
|
Ilkeston
|
Total Blackout | 1 day ago |
|
Nottingham
|
Phone | 2 days ago |
Nearby cities with recent reports
5 recent signals
3 recent signals
1 recent signals
Community Discussion
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Virgin Media Issues Reports Near Stapleford, England
Latest outage, problems and issue reports in Stapleford and nearby locations:
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DJ Knight 🇬🇧 (@iRacing74) reported from Sandiacre, EnglandWith public service cuts, why do we year upon year pay more Council Tax for less service? Virgin Media put their prices, but do not reduce my service - If they did I'd cancel the service. We are legally obliged to pay more for less - go figure 🤷
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Danny Austin (@PlasticDannyA) reported from Beeston, England@bagwaa @virginmedia Yours down? They were upgrading my street the other day and it was down for a couple of hours
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Stephen (@StephenKFrost1) reported from Eastwood, England@virginmedia work done on our internet network has left us with weak security at the same time this was happening I had a new update on my Apple iPhone. Not ver happy with situation.
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Gareth Smith (@gaz_smith123) reported from Ilkeston, England@virginmedia have you got problems in area 30? My connection keeps dropping out!
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Jonathan SC ن Esq. (@jonathansc) reported from Wilford, England@virginmedia 40 mins on and no update - are your staff actively working on restoring service ?
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Bhavna 🙋🏽♀️ (@MissBeBop) reported from Eastwood, England@virginmedia any idea of when service will resume in NG16 as currently trying to work from home with no internet 😩
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paulwitneyphoto (@paulwitneyphoto) reported from Ruddington, England@virginmedia No, I don't want to do things by text, I want you to ring us, (an English speaking person not a call centre in Delhi) I am a paying dissatisfied customer!🤬
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Rob Parker (@roberto85) reported from Beeston, England@virginmedia it took my nearly 3 hours to cancel my contract after 7 years with you. Your customer service representative made up a fake outstanding bill from 2016 as an excuse not to help me. All sorted now but never going to be a #virginmediacustomer again.
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Marie Reynolds (@portergill) reported from Clifton, England@virginmedia hi trying to call 150 from my landline to discuss my account and the number just disconnects. Please help
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paulwitneyphoto (@paulwitneyphoto) reported from Ruddington, England@virginmedia Yes, your phone operators speak poor English and you have closed your shops so I can no longer go in and physically hold a phone!
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Jonathan SC ن Esq. (@jonathansc) reported from Wilford, England@virginmedia Again we have no broadband and just a vague it will be fixed by 22:00 #Wilford. Why do you not supply incident reference to your customers ?
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Jonathan SC ن Esq. (@jonathansc) reported from Wilford, England@virginmedia To seem to pick live football for your outages - is this a coincidence ? As you understand by frustration - what are you doing to reduce the frequency of loss of service ?
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Marie Reynolds (@portergill) reported from Clifton, England@virginmedia any known problems ng11 area. I can’t run a test it keeps failing, internet constantly dropping out tonight. Problems on and off for about a week now
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Fazal Rehman (@breadf2man) reported from Loughborough, England@virginmedia A lady told me two weeks ago it would be sorted end of the week. I rang again a lady said she would contact manager and ring me back that day. Never happened, I will can take complaint to next level and then the independent complaints ombudsmen. Virgin complaints procedure poor
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John D (@Jdd535) reported from Stapleford, EnglandVirgin media must b the worst 4 customer service.. change ur engineer appointment without even discussing it!!! #virginmedia #theworstcustomerservice
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Amanda (@imageprincess) reported from West Bridgford, EnglandHelp @virginmedia - you tell me to upgrade online but It says I can't! Half of your help pages go to an error page and sorry the rest of us are running customer care services during COVID! I want to self serve but can't and you expect me to stay on the phone for an hour!
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kate kells (@katephus) reported from Ilkeston, England@virginmedia @02Priority_pjs with the current major issue with your apps are you going to deliver priority booking like you’ve promised? #keeppromises
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Russell Morrell (@stagladanddad) reported from Annesley, EnglandHey @virginmedia my landline has stopped working again This is the second time I've had this problem now You'd have thought with you putting the prices up your service would be better?
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Chris Maltby (@ChrisMaltby) reported from West Bridgford, England@virginmedia The reboot only works until it goes down again so it doesn’t really ‘work’. Anyway, I spent 40 minutes on the phone yesterday and they’re sending me a new router, hopefully that will sort the problem out. Cheers
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paulwitneyphoto (@paulwitneyphoto) reported from Ruddington, England@virginmedia how do I report a problem with our wifi and tivo box
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Andy W (@AndrewW12290183) reported@virginmedia Why did You take £90 out of my account in case I don't send the equipment back ? Thing is I'm still waiting for the returns package from you. Or is another ploy to take more money like when you signed me up for a TV subscription I never asked for.
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Big Ape (@keithman45) reported@virginmedia @Oxford_Life Yep, same experience. Upgraded to 360, error messages, engineer fitted new box...different error messages. Called 150 Friday to be told it's be fixed remotely by 2nd line... still not working properly. . Looks like another call needed
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Sue Rouse💙 🇺🇦 (@rouse_sue) reported@virginmedia your customer service is appalling. Keep being given the run around and no action. Hate to do it this way.
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entrustTMF (@entrustTMF) reported@nameHarryPalmer @virginmedia That's EXACTLY it. They couldn't be bothered to fix it, didn't tell me, cut me off completely and didn't bother to organise ANY kind of repair. It just beggars belief Words almost fail me as to how poor an organisation @virginmedia have turned out to be throughout all of this
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Casilda Malagon (@casilda1) reported@virginmedia I have been without broadband since 9 am today and website still doesn’t have an eta for fix. Any info? All I see is “Our engineers are on the case to fix the issue in your area. Check back later for updates”. #notgoodenough
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SimulatorMan (@man_simulator) reported@virginmedia any updates on loss of service in my area. As im classed as vunberbul customer amd its been down sence like 3pm yesterday and im pissed off as always happens all the time with Virgin Media !!!
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Seno (@SenosLIVE) reported@virginmedia please get your **** together, 3rd day in a row internet goes down at 9pm with no solution to the problem other than check back in 24hours. I’m paying £40 a month not for this. Soon it’s gonna be time to switch providers
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Donna B (@beasknees81) reported@virginmedia had a guy phoning from a mobile number 07740338310, claiming to be from Virgin Media. I just hung up. As I have never had anyone from you guys phoning me from a mobile number ever!!
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David Richards (@DWRICHARDS) reported@virginmedia if you fail to provide a promised refund and fail to deal with a complaint is there any hope that you might engage with me here?
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Asa McGrath (@amcgrath1uk) reported@virginmedia I know that there’s an issue in the area. It went early this morning. I’ve seen the spike of reports. I’ve seen the bot say it’s gonna get fixed. Then the bot is saying the issue is with our box. Even though I know there’s tons in the area still having issues. Basically, it lies