Virgin Media Outage Report in Stapleford, Nottinghamshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stapleford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stapleford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 21: Problems at Virgin Media
Virgin Media is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Stapleford, Nottinghamshire, England
The most recent Virgin Media outage reports came from the following cities: Nottingham, Derby, Loughborough, Kirkby in Ashfield, Alfreton and Ilkeston.
| City | Problem Type | Report Time |
|---|---|---|
 Nottingham |
Internet | |
| Derby |
Internet | |
| Derby |
Internet | |
| Loughborough |
TV | |
| Nottingham |
Internet | |
| Derby |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stapleford, England
Latest outage, problems and issue reports in Stapleford and nearby locations:
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Matt Clarke™️ 🎮🕹
(@TweetFlicker) reported
from
Ilkeston, England
@virginmedia I’m at work. Please call me. You’ll be able to get all my details from the complaint number I’ve given you.
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Simon Noone
(@NooneSimon) reported
from
Ruddington, England
@virginmedia having some problems with internet dropping out every few days and my live TV is jumping like mad. When I reboot everything it is OK for a while and then same issues again. Any known problem?
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Nigel Hudson
(@nghudson) reported
from
West Bridgford, England
@Jess_Guth @virginmedia Trying to get away from them is so difficult. They wouldn’t let me transfer my landline number and then charged me for keeping it open! You’ll never manage to speak to anyone either…not unless you’re paying a bill of course.
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Dave Martin
(@flyingscotsmin1) reported
from
Eastwood, England
@virginmedia what's going on?? TV is still not working!! Tried resetting and still nothing.
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Luketh
(@Luketh13ttv) reported
from
Heanor and Loscoe, England
@virginmedia I've clicked the link, logged in, and apparently there's no network issue... So how do you explain the issues I've had throughout today?
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John Puxty
(@JohnPuxty) reported
from
Ilkeston, England
@JPBOLDY @virginmedia I am also getting this problem
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richard taylor
(@richardtaylor37) reported
from
Stapleford, England
@virginmedia Hi, we are having issues connecting to the wifi throughout the house. The room the hub is in is good but the rest of the house is very poor, we have our children complaining that their games consoles won’t connect or buffering and glitching and it’s costing us a fortune.
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paulwitneyphoto
(@paulwitneyphoto) reported
from
Ruddington, England
@virginmedia how do I report a problem with our wifi and tivo box
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Bhavna 🙋🏽♀️
(@MissBeBop) reported
from
Eastwood, England
@virginmedia Yes and no. My internet isn’t working all the time and continuously cuts out, this is on a wired connection. I have done the self help, also done the reset when I call through. Have done the pin prick reset and changed hub settings. Still nothing. Have previously been told I need
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Nigel Hudson
(@nghudson) reported
from
West Bridgford, England
Managed to finally pay @virginmedia off and get rid of them for good. Absolute shysters and the worst customer service you’ll ever be unlucky enough to encounter. You won’t see me again unless things drastically improve.
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Bhavna 🙋🏽♀️
(@MissBeBop) reported
from
Eastwood, England
When @virginmedia wifi is working it’s bloody amazing, when you need to raise an issue with them it’s the most frustrating experience ever. Today I have had 2 people hang up mid call, 3 bots, 2 people on chat and still in the same place. No ******* wifi!!!!
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DJ Knight 🇬🇧
(@iRacing74) reported
from
Sandiacre, England
With public service cuts, why do we year upon year pay more Council Tax for less service? Virgin Media put their prices, but do not reduce my service - If they did I'd cancel the service. We are legally obliged to pay more for less - go figure 🤷
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Dane
(@Forest_Dane) reported
from
Beeston, England
@marc1box @leonagraham @virginmedia Those lights say it's the Internet. I'm lucky here, been with Virgin since it was diamond cable and NTL and only 128kb/s. Probably only had a few days down in all that time and one of this was a failed router. Not cheap though
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Sushrut
(@Sushrutuk) reported
from
West Bridgford, England
@virginmedia - is there a red button issue on sky sports?
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Luketh
(@Luketh13ttv) reported
from
Heanor and Loscoe, England
Has anyone else been having issues with @virginmedia today? My Internet has been constantly cutting off #virginmediadown
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Derbydog
(@derbydog1976) reported
from
Stenson Fields, England
@virginmedia @virginhelp is there a problem with the internet as mine has just dropped off
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richard taylor
(@richardtaylor37) reported
from
Stapleford, England
@virginmedia so sick of your poor wifi. Using all my mobile data each month because your wifi is so rubbish time to change provider me thinks.
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helen
(@helen6253) reported
from
West Bridgford, England
@virginmedia @BBCBreaking Is there a complete outage of Virgin Media email. All customers unable to get in? I have rung the call centre and have been given up to 48 hours for a fix!
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@AnnavsAnna1 @virginmedia The routers are terrible and not fit for purpose.
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Paul Dennison
(@pdenno) reported
from
Beeston, England
@virginmedia why call me twice today, tell me I am a valued customer (22 yrs) and offer me a broadband speed not yet available in my area!! Once again a waste of my time and yours. I would feel more valued if you call and offer me a small saving on my monthly bill! 🤔
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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bethallaway
(@AllawayBeth) reported
@virginmedia Hung up on after 2 hours. Same thing happened yesterday. I actually don't have time for this. Repeatedly put through to the wrong person. Can someone please just help?
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COACH With NO Name
(@no_coach) reported
@virginmedia Yes and I have rebooted. I can't factory reset because I have a ubiquiti mesh set up under the current SSID. But the engineer twice confirmed my hub is fine. We know the fault is the network I just need @virginmedia and @Ofcom to treat customers fairly.
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h4ppyfl0wer
(@h4ppyfl0wer) reported
@virginmedia Speed test said 24mbs ive had to continuously restart my router we pay £100 a month and I’m so fed up of the poor service I’m getting I can’t do my job! I’m working from home I need basic internet at least I’m having to use my phone data I’m so frustrated I just wanna cry
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Craig Taylor
(@realcraigtaylor) reported
@JimGrahamIT @vmbusiness They have just awful customer services and just lie to customers throughout the day !! Do not know how they sleep at night to be honest
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Mike Bates
(@bates_mike) reported
@virginmedia Thanks for your help, managed to get through to the customer service team in the end, turns out the customer service number only works if you use +44 instead of the 0? +44345 454111 instead of 0345 454111 which fails to connect, thanks
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Lesley Foot
(@LesleyFoot1) reported
@virginmedia are you phone lines down. Calling 150 no connection
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Matt Hurst
(@matthurst81) reported
@virginmedia any chance I could get in touch with someone...anyone...this side of 2022! Shocking customer service!
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Myke
(@mykorl) reported
@BBCWatchdog @piersmorgan @virginmedia Virgin Media has been down now for 2-3 days. They’ve stopped compensation claims by saying it’s fixed, then re-opening the fault on a different fault number immediately making customers re-apply for automatic compensation scheme of theirs.
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Arshia Riaz
(@arshiariaz) reported
@virginmedia Awful awful
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Neil Bye
(@NeilBye) reported
@virginmedia It’s rubbish on both. Which bit of that can’t you grasp? Fix or refund