Virgin Media

Virgin Media Outage Report in Stapleford, Nottinghamshire, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stapleford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stapleford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Stapleford, Nottinghamshire, England 10/07/2025 17:35

October 07: Problems at Virgin Media

Virgin Media is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (41%)

    Internet (41%)

  2. TV (30%)

    TV (30%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Total Blackout (10%)

    Total Blackout (10%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Stapleford, Nottinghamshire, England

The most recent Virgin Media outage reports came from the following cities: Derby, Nottingham, Ilkeston, Loughborough and Alfreton.

Loading map, please wait...
City Problem Type Report Time
United KingdomDerby Internet
United KingdomNottingham TV
United KingdomNottingham TV
United KingdomIlkeston Wi-fi
United KingdomNottingham Internet
United KingdomNottingham Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stapleford, England

Latest outage, problems and issue reports in Stapleford and nearby locations:

  • tomthecrook tomus 🦆🦆🦆🦆🦆 (@tomthecrook) reported from Radcliffe on Trent, England

    @virginmedia broadband down yet again for the 6th time this week. No faults in our area on the website 🙄🙄 sort it out

  • austenblakemore austen blakemore (@austenblakemore) reported from Stapleford, England

    Nothing and I mean nothing but problems with @virginmedia ever since your agent TRIED to help, got cut off and never called back my @TPLINKUK Powerline adapter doesn’t work. THE worst experience calling up your customer service I’m so angry 😡

  • rokagainstass Tom Prince (@rokagainstass) reported from Castle Donington, England

    @virginmedia GREAT SO THE RESOLUTION TIME HAS CHANGED TO 15:55 from 11:55 . #rubbishservice #givemebackbt #dialup #virgin

  • AnIndividualist TheRealCraig (@AnIndividualist) reported from Annesley, England

    Hey @virginmedia been on hold for over 20 minutes. Is there any other way I can cancel my package. Thanx

  • midgetgem1980 MelanieSmith (@midgetgem1980) reported from Heanor and Loscoe, England

    @virginmedia every sodding night at 7! No internet, connection dropping out, router rebooting itself 😡😡😡I think another provider is the answer if you can’t sort your shit out! I pay for fibre I expect fibre, not old dial up crap that took ages to connect & dropped every 2secs

  • rlswilliams Richard Williams (@rlswilliams) reported from Eastwood, England

    .@virginmedia call wait time for sales is 0.9 seconds. Transferred to 'Customer Support', and have been waiting for 34 minutes so far. #priorities 🤔

  • hollibob hollibob (@hollibob) reported from Stapleford, England

    @virginmedia having cancelled and be told no more payments will be taken out of account I today had a bill for £129 which I am told will come out of my account end of May currently on hold for 47 mins when she told me it would be 5 mins BAD BAD customer service

  • austenblakemore austen blakemore (@austenblakemore) reported from Stapleford, England

    I’m absolutely ******* fuming with this service @virginmedia it is beyond a joke I’m talking to people that are literally using a script and a dictionary

  • MJB_thats_all Mark - my words 😂😂 (@MJB_thats_all) reported from Loughborough, England

    @jhandford11 @virginmedia Yep, had the same issues bud. Useless. Hence I left them.

  • dibr150201 Diana Brown (@dibr150201) reported from Ravenshead, England

    @virginmedia I will try but why do you think I am on twitter gave up on 150 after35 minutes and no reply from chat room. There doesn’t appear to be a customer service.

  • fryingpantheist Charlotte 🐨 (@fryingpantheist) reported from West Bridgford, England

    @virginmedia Okay, so on Thursday we were told to cancel the order and reorder it. We’ve done that so that we could pick it up today and have heard nothing about the delivery. Also, the person we spoke to over the phone on Thursday called us liars over the price we paid.

  • niijonodhg Jono Bradley (@niijonodhg) reported from Ilkeston, England

    I had to switch to my mobile network for this tweet to send. Sort it out @virginmedia it's becoming a joke.

  • rlswilliams Richard Williams (@rlswilliams) reported from Eastwood, England

    Hmm ask for a @virginmedia customer support line mannager and then get cut off. Twice. 🤔

  • austenblakemore austen blakemore (@austenblakemore) reported from Stapleford, England

    My #broadband is so shit @virginmedia I can actually make brew before a page opens !! I’m completely fed up of this ridiculous speed

  • acmtix 𝘼𝙙𝙖𝙢🐰 (@acmtix) reported from Eastwood, England

    @virginmedia I don't want content, I don't have your TV or your phone just broadband. So to increase this cost like this means that next time it comes to review my connectivity I will simply leave your service and move to a more competitive service that doesn't sneakily raise prices mid term.

  • Neilelse1974 Neil else (@Neilelse1974) reported from Chellaston, England

    @virginmedia That does not answer the question I spoke to your representative, ‘what is the best price for loyalty you can offer me for the bigger bundle ‘ can you please help me on this. Thanks

  • ZoeYoungUK Zoë Young 💁🏼‍♀️ (@ZoeYoungUK) reported from Loughborough, England

    @virginmedia I’ve got through but still no one can answer my question. It’s getting rather silly now. I can’t understand why no one has knowledge of new areas you are now covering - I just want to join as a new customer!

  • JaceFowler Jason Fowler (@JaceFowler) reported from Annesley, England

    @virginmedia absolute joke, on hold for 1 hour and 8 mins to tell u that I wanna leave for shit service

  • mattdowning5 matt downing (@mattdowning5) reported from Selston, England

    @virginmedia just ordered a free WiFi booster, but received contract stating I have committed for another 12 months. I don't want to go ahead on these terms so won't be signing, can you advise how I cancel this upgrade within cooling off period. Thank you

  • rokagainstass Tom Prince (@rokagainstass) reported from Castle Donington, England

    @virginmedia Had your broadband for over a month now . Two days out of which it has been down for hours (like today) and speed inconsistent

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • TwoNeuronstream Two Neurons (@TwoNeuronstream) reported

    Especially in the age of the lock down, where as a healthcare professional I have to use the my computer and internet to see clients; where as educators we teach and train trainees and students online. The more I think about this, the more disgusted by @virginmedia I am.

  • MFurqaan72 Mohammed (@MFurqaan72) reported

    @TomMockridgeVM It's been 3 days of calling @virginmedia due to numerous occasions of the internet disconnecting, despite this the company is deliberately ending calls, and making false promises over the phone that the issue will be resolved but still the same problems.

  • ali_attalla 3lawe (@ali_attalla) reported

    @Hyperoptic PLEASE give us internet in my area @virginmedia are horrible!! please save us from them!

  • BenjaminEdmonds Benjamin Edmonds (@BenjaminEdmonds) reported

    @virginmedia We are getting constant failures on our router - "Sync timing failures" and RCS Partial Service, but your testing function won't pick it up and we can't contact anyone, are you able to help please? Internet access is awful right now.

  • DigitalDoodler Chelsey (@DigitalDoodler) reported

    @SandyLindsay @virginmedia Nothing like paying a company £100+ a month to be told to go find your own support eh. I hear ya today, finally cut ties with this joke of a company good luck x

  • FordAndrewJ andrew ford (@FordAndrewJ) reported

    @virginmedia what is your customer service email address? I want to write to you about your hopeless wifi router.

  • JakeSoffe Jake Soffe (@JakeSoffe) reported

    @virginmedia your customer service have no clue what there doing spoke to someone for 51 minutes asked for the password on the account 7 times which was given to him each time for nothing to change with my internet! Cancelling its ****!

  • Scott_Simons1 Scott Simons (@Scott_Simons1) reported

    @virginmedia what number is best to call to open a new account? I have tried +44 345 454 1111 several times but as I am not a customer I cannot get passed the automated messages

  • staciegilfillan Stacie gilfillan (@staciegilfillan) reported

    @virginmedia can you please have someone call be ASAP shocking service!

  • TwoNeuronstream Two Neurons (@TwoNeuronstream) reported

    You know what is absolutely is crap about @virginmedia? In the US, when I had issues with the router from Comcast, I could replace it with my own (and I did). But @virginmedia forces you to use theirs.