Virgin Media Outage Report in Heanor and Loscoe, Derbyshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Heanor and Loscoe, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Heanor and Loscoe and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (43%)
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TV (26%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Heanor and Loscoe, Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Ilkeston, Nottingham, Derby, Mansfield, Alfreton, Skegby and Ripley.
| City | Problem Type | Report Time |
|---|---|---|
 Ilkeston |
Internet | |
| Nottingham |
TV | |
| Ilkeston |
Internet | |
| Ilkeston |
Internet | |
| Ilkeston |
Internet | |
| Ilkeston |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Heanor and Loscoe, England
Latest outage, problems and issue reports in Heanor and Loscoe and nearby locations:
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@virginmedia It's been like this for a while. I cannot rely on the service at all.
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andrew anthoney 🍋
(@andytoon30) reported
from
Mansfield Woodhouse, England
@virginmedia My mum and dad are having issues with you guys. The broadband has been very slow yet they pay for 350, the upload speed is half the download which says it all. A technician came out and tried to install a new TiVo box, they have been charged £30 even though he didn’t
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Nigel Booth
(@m0cvo) reported
from
Annesley, England
@gm8arv @2m0sql @M0VGA @SOTAbeams @TalkTalk @virginmedia The VM system I have here causes no problems from DC to 23cm (as high as I go currently) the only issue I had was when I tried using a mains data network from Argos and it destroyed 6m. Scrapped once identified.
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manicmum
(@dacurrie1) reported
from
Derbyshire, England
@virginmedia Your internet service is shockingly slow today
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Ben Green
(@BEN_GR33N) reported
from
Derbyshire, England
@virginmedia No faults mentioned, cant get through on the phone to you either. Just found we have no TV, tried rebooting, didnt help.
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@virginmedia Yes I have contacted Virginmedia a couple of times. It looks like there is a problem in Nottingham NG16 area again. This is a common issue. Disconnections and lack of a quality service.
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thomas coupe
(@thomas_koop) reported
from
Hucknall under Huthwaite, England
@virginmedia Still no services at all yet the online check says there is an issue.
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Charlie Bethel
(@charlie_bethel) reported
from
Beeston, England
@virginmedia Hi. Nobody has phoned or sent a text to my parents and there phone internet and tv is still not working. They have to keep topping up there mobile credit and nobody answers there calls
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thomas coupe
(@thomas_koop) reported
from
Hucknall under Huthwaite, England
@virginmedia There is no issue in the area as neighbours with virgin are using the service without problem. What should I do to resolve the service
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Charlie Bethel
(@charlie_bethel) reported
from
Beeston, England
@virginmedia Very very poor customer service
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@virginmedia This could not have happened at a worse time for me. I'm happy to make them cups of tea if they fix the fault a little sooner.
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@virginmedia What would be really good is if you send out a message to your customers telling them there is an issue rather than leaving it to them to find out that they cannot use your services.
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James Watts
(@james_watts) reported
from
Sandiacre, England
@virginmedia The is letting me know. Downloads are very slow a video that would normally take 3 mins is now 40.
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DigitalHazard
(@DigitalHazard) reported
from
Derbyshire, England
@virginmedia @c_dobstar DE21 myself, found this tweet through a search, it's down here as well, rebooting the modem works for 5 mins then died, can't remember login stuff.
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@virginmedia The loss of service registration doesn't even work!
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Lisa Pitt
(@lisa_c_pitt) reported
from
Gotham, England
@virginmedia can I cancel all services, new contract started 14th Nov. New changes dont take effect until 8th dec.
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Nigel Hudson
(@nghudson) reported
from
West Bridgford, England
@virginmedia ...and we’re down again! An issue with broadband somewhere in my area.
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Amazon Aquatics
(@AmazonAquatics1) reported
from
Ripley, England
@virginmedia I just want to report an open cabinet on my street, and it's hard work, I don't want to sign up to your "community" as I have tried now twice and had to do the damn not a robot thing both times which takes ages and it says my email is not valid
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@Louise4Mh @virginmedia You wait till they try and rip you off by allowing reverse unsolicited text messages to your devices and charge you a £1 a message for a message never sent or received. Criminal.
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Paul
(@teaguestar) reported
from
Clifton, England
@virginmedia Your customer service ( that’s a complete trade description act wording) are shocking . 40 mins waiting cut off twice . Garbage
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jenny Bryant (safetymouse)
(@safetymouse) reported
@angelak2271 @anabelmedinilla @virginmedia Well I got mine from Gigs and tours site yesterday (and yes I'm an O2 customer). But the tickets are digital via a wallet app....so you need your gigs and tours log in to get into the tickets. Surely that will stop ticket resales from touts.
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Dave Holden
(@bigdayv) reported
So I was told 14th of Nov disconnection and they go and disconnect on the 12th another reason why I’m happy to have ditched @virginmedia if you were hoping to win is back you failed, poor 👎🏻 at least I’ve more than halved my bill going forward.
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Blakeich
(@blakeich) reported
@virginmedia Well you didn't fix the problem and now it's not even on the app what a joke!!! It should of been extended to today because of all the problems
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ChasW 🇺🇦
(@chaswhiskey) reported
@virginmedia Yes I did and they told me they had booked a call back with a manager, that has not happened. Mid call the original service agent passed me to another service agent and I had to start the details again from scratch. Your company is the worst at customer service by a country mile
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Ceri Robson
(@purplemonkey790) reported
@virginmedia endless drop outs on my internet today. And all week. Disrupting my work, and the next available technician call out date is Wednesday? So, no internet for me til then? What a joke. No end of issues with you. Can anyone recommend a better internet provider?? I’m done
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Victims Voice
(@victimsvoice73) reported
After being with @O2 for many years since they merged with @virginmedia both me and my father whose on @virginmedia are having problems connecting all the time and as he’s 79 and we both need the phone think it’s time to change when contract ends really worries me unreliable
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Dillon
(@FUT_DillonB93) reported
@virginmedia since upgrading to your ‘premium package’ my wifi has been cutting out for 2 months, multiple calls and written complaints (ignored) to customer service and now since some planned engineering works occurred on wednesday i have been without any internet for 48 hours
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CIGraphics
(@cigraphics) reported
@virginmedia my router is completely dead. no lights nothing. i check the power adapter and that's fine. also not having support 24/7 for an internet company is completely unacceptable. How am I going to be able to work since I work from home ?
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Matthew Hyndman
(@MatthewHyndman1) reported
@O2 @GoodThingsFdn @virginmedia Your having a laugh my mum was disconnected 4 7 weeks missing important hospital calls hundreds of calls trip's 2 local o2 store with no help no apology absolutely disgraceful staff! Wouldn't bother ever buying an 02 device!!!
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raffertysboro
(@raffertysboro) reported
Appalling service!!! My family have been with Virgin since it was Comcast in the UK, tried to leave because our TV signal has not worked for since August, despite complaints, been called a liar, told we are not allowed to leave for another 30 days!!! @virginmedia @LutzSchueler