Virgin Media Outage Report in Heanor and Loscoe, Derbyshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Heanor and Loscoe, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Heanor and Loscoe and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Heanor and Loscoe, Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Nottingham, Derby, Ilkeston, Mansfield, Matlock, Sutton in Ashfield and Alfreton.
| City | Problem Type | Report Time |
|---|---|---|
 Nottingham |
TV | |
| Nottingham |
Internet | |
| Derby |
Total Blackout | |
| Ilkeston |
Wi-fi | |
| Ilkeston |
Internet | |
| Nottingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Heanor and Loscoe, England
Latest outage, problems and issue reports in Heanor and Loscoe and nearby locations:
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Stuart Windle
(@stuwin1) reported
from
Stenson Fields, England
@virginmedia When I phoned the contact centre they said they knew there was an issue and it would be sorted in 24hrs. A quick google shows this isnt just me its a common trend
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Steve Barlow
(@red_dog14) reported
from
West Bridgford, England
@dingdinghopkin @winnits @virginmedia Product good, terrible company.
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trevor tuffin
(@trevortuffin) reported
from
Blackwell, England
I WOULD LIKE TO KNOW WHEN VIRGIN MEDIA ARE GOING TO SORT OUT THEIR POXY INTERNET SERVICE FROM GOING OFF AND ON ALL THE TIME I CANT WAIT TILL ELON MUSK GETS HIS INTERNET SERVICE UP AND RUNNING THEN VIRGIN MEDIA ARE FINISHED BY ME FOR GOOD.
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Priah 🐼✨
(@Frizzx) reported
from
Mansfield Woodhouse, England
Anyone else having issue with @virginmedia
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John Byrne 🏴
(@derbytrim) reported
from
Belper, England
@virginmedia poor customer service i can't cancel my contract online and cant get through on the phone after 30 minutes waiting , ironic for a media company.
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Gareth Smith
(@gaz_smith123) reported
from
Ilkeston, England
Area 30 has been having issues for a week now but @virginmedia still won’t admit there’s an issue - according to them everything is just fine & working perfectly! #virginmediadown #virginmedia #ilkeston #area30
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Carrie
(@xCarrie82x) reported
from
Kimberley, England
@virginmedia Broadband and smart tv still up and down!! Wouldn’t mind but worked all day and just wanted to catch up online and chill watching TV! #virginmediadown #lockdown #NHSworkers
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Graeme Dixon
(@GraemeDixon_) reported
from
West Bridgford, England
@virginmedia down again.
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Priah 🐼✨
(@Frizzx) reported
from
Mansfield Woodhouse, England
@virginmedia my internet has been on and off all of yesterday & now this morning. Now I have no connection…help!
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matt downing
(@mattdowning5) reported
from
Selston, England
@virginmedia How about just giving your customers reliably service for the extortionate prices. We can look after our kids as parents. You do your job as service providers. I don't want my kids in borstal
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andrew anthoney 🍋
(@andytoon30) reported
from
Mansfield Woodhouse, England
@virginmedia will somebody be able to give me a call about my bill. My introduction offer has finished and my bill is now higher than my credit limit so something needs to be sorted otherwise I’ll have to cancel virgin
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brian alvin
(@justrunningnow) reported
from
Sandiacre, England
@the____ghost @virginmedia Its broken
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andrew anthoney 🍋
(@andytoon30) reported
from
Mansfield Woodhouse, England
@virginmedia will somebody be able to give me a call about my bill. My introduction offer has finished and my bill is now higher than my credit limit so something needs to be sorted otherwise I’ll have to cancel virgin
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Zak Winfield
(@zakwinfield) reported
from
Derbyshire, England
Everybody contacting Sky to cancel their sports subscription and yet here I am with Virgin and they won’t do anything really to help those who have the full package 🤔👎 @virginmedia
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Kevin Smith
(@smythe1973) reported
from
Mansfield Woodhouse, England
@virginmedia Problems again!!! 😡😡😡
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SammyB
(@SBirkinshaw1) reported
from
Derbyshire, England
@virginmedia No broadband (green light flashing) Website sending me in circles, run tests, says to call you but closed, then website says to sign in (which I already am) so I do & it sends back round to beginning. I’ve rebooted, checked wires &just want to report fault, plse help
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PriPri🐼✨
(@Frizzx) reported
from
Mansfield Woodhouse, England
@virginmedia just got my bill through when I’ve not had WiFi for most of the month...can’t even log onto their website to register for loss of service. This is becoming a joke now. 🙄
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Lord William Niven
(@bigbrawbill) reported
from
Ilkeston, England
@virginmedia I am sorry, but what a shocking customer service, hardly speaking a word of english, patronising me as if I am setting it up wrong and going over what I have already done. Can I have someone english explain what us wrong. !!!!!
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Lord William Niven
(@bigbrawbill) reported
from
Ilkeston, England
So @virginmedia has been going off with technical faults from yesterday, My @EE is also been going off signal wise from yesterday is anyone else not think this is eerie and so so weird that both going down at the same time. Come on conspiracy theories welcome.
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andrew anthoney 🍋
(@andytoon30) reported
from
Mansfield Woodhouse, England
@virginmedia all my services are down and estimated repair is today at 6pm on the virgin media app. That’s all well and good if I wasn’t self isolating. It’s day 3 and driving me mad already not being able to leave the house. This will tip me over the edge
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Cheryl
(@Ch3ryl1888) reported
@virginmedia - is a complete money racket of a company as if things aren’t bad enough with the cost of living etc. Family member has become ill, won’t change name to wife’s name well they will but will charge £20………but if he dies they do it for nothing. Robbing B’s! 😡
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Richard Dumbill
(@Rich1903) reported
@virginmedia I’ve spent over 2 hours onto your team this week already…issue isn’t solved. They said “refund will automatically” be added yet frankly I don’t believe a word I’ve been told
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ArcticFox19779
(@ArcticFox1977) reported
@virginmedia When I phoned to raise thie issue I escalated. Another phone call I put in another complaint. I have filled out the online complaint form and nothing.
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Stephen Bell
(@stephen_b1979) reported
@virginmedia Actually Virgin could do more than apologise. You could cancel the two primary services I requested to be cancelled, without the disconnection charge.
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Sian Scott
(@terrie152) reported
@virginmedia Is anyone even working the phones tonight been waiting an hour then signal cut us off so far another 30mins waiting wtf
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D barton
(@Dbarton59657648) reported
@virginmedia Don't go there.they have messed up again and still expect to be paid or else. Customer service is a joke. But not funny. Netflix are saying virgin said we not paid our bill I have bank proof. This is 2nd time. Will not do virgin again.
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Tanya ✨
(@Tanyad91x) reported
@Dobson5Oscar @virginmedia Please provide an alternative solution ASAP
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Dante 🏴
(@D4nt3_87) reported
@virginmedia 3rd day, starting to happen again, ur engineers still not fixed it, emailing/texting us in detail exactly what the problem is and what is causing it would be great too. at least then we will understand why its happening. i will be wanting a free upgrade if this keeps happening
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DG69
(@dannyg1969) reported
Had problems every night for a week now. No point calling you as no one to speak to. You have an absolutely useless after care service. Once DD form signed that’s the last time you will speak to someone. Be warned! #virginmedia
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Valerie 🇮🇪
(@ValerieLondon18) reported
@virginmedia what is you help telephone number from outside UK?