Virgin Media Outage Report in Heanor and Loscoe, Derbyshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Heanor and Loscoe, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Heanor and Loscoe and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Heanor and Loscoe, Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Derby, Ilkeston, Nottingham, Mansfield, Matlock, Sutton in Ashfield and Alfreton.
| City | Problem Type | Report Time |
|---|---|---|
 Derby |
||
| Ilkeston |
Wi-fi | |
| Derby |
Total Blackout | |
| Nottingham |
Wi-fi | |
| Derby |
Internet | |
| Derby |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Heanor and Loscoe, England
Latest outage, problems and issue reports in Heanor and Loscoe and nearby locations:
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Karl shaw
(@KMShaw75) reported
from
Derbyshire, England
@erskinetom29 @virginmedia It’s gone quiet 🤫 no help from VM
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Martyn Bowler 🇪🇺 #FBPE
(@MartynBowler) reported
from
Mansfield Woodhouse, England
@virginmedia so the password reset function on the website is down. Decide to call you but “we are busy and can’t take your call. Ring back after 8am tomorrow” want to introduce my daughter who has just bought a house but thinking of going elsewhere myself
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Lee Warren
(@leebert666) reported
from
Derbyshire, England
@virginmedia can't believe broadband has been down since before 4pm. This isn't good enough😡😡
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Karl shaw
(@KMShaw75) reported
from
Derbyshire, England
@virginmedia guys I'm trying to stay calm but your poor service and none communication is worrying me now. No loyalty to a long loyal customer.
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Richard Williams
(@rlswilliams) reported
from
Eastwood, England
Hmm ask for a @virginmedia customer support line mannager and then get cut off. Twice. 🤔
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austen blakemore
(@austenblakemore) reported
from
Stapleford, England
I’m absolutely ******* fuming with this service @virginmedia it is beyond a joke I’m talking to people that are literally using a script and a dictionary
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@virginmedia I don't want content, I don't have your TV or your phone just broadband. So to increase this cost like this means that next time it comes to review my connectivity I will simply leave your service and move to a more competitive service that doesn't sneakily raise prices mid term.
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TheRealCraig
(@AnIndividualist) reported
from
Annesley, England
Hey @virginmedia been on hold for over 20 minutes. Is there any other way I can cancel my package. Thanx
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Andy Whitley
(@arnoldbiker) reported
from
Mansfield Woodhouse, England
Hey @virginmedia I've been attempting to cancel my TV package now on 3 separate occasions. Just been told its an hour phone wait to cancel with no call back facility. Bet its not that long to wait if you want to join...
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Lee Warren
(@leebert666) reported
from
Derbyshire, England
@virginmedia broadband down again, can't get through on phone. This is the second time in a few days, just getting ridiculous now. Paying for a service that doesn't work😡😡
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Martyn Bowler 🇪🇺 #FBPE
(@MartynBowler) reported
from
Mansfield Woodhouse, England
@virginmedia I want to introduce my daughter who has bought a house. £29 a month for tv, broadband & talk weekend. Website is down to reset my password for the referral and the offer ends at midnight.
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Diana Brown
(@dibr150201) reported
from
Ravenshead, England
@virginmedia I will try but why do you think I am on twitter gave up on 150 after35 minutes and no reply from chat room. There doesn’t appear to be a customer service.
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Karl shaw
(@KMShaw75) reported
from
Derbyshire, England
@virginmedia I only have 4g on my phone which I'm having to use. Not good for work from home. Two days down now. 10 years I've been a customer. I'll be looking at other options tomorrow
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Karl shaw
(@KMShaw75) reported
from
Derbyshire, England
@virginmedia That was the first thing I did. It was working this morning but has just stopped. It’s done it before as well. I’ve triple checked again and the same problem
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Kerri Pearch
(@ladymuck1978) reported
from
Derbyshire, England
@_BrettJames @virginmedia I’m leaving Sky so I’ll get in touch with BT. Had the worst experiences with Virgin, especially on the phone. Over an hour every call to sort stuff #poorcustomerservice
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Richard Williams
(@rlswilliams) reported
from
Eastwood, England
.@virginmedia call wait time for sales is 0.9 seconds. Transferred to 'Customer Support', and have been waiting for 34 minutes so far. #priorities 🤔
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falafel&taters
(@falafeltaters) reported
from
Derbyshire, England
@virginmedia your customer service has no idea how to handle a call, calling 2 times, 2 different answers, shame
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Charlotte 🐨
(@fryingpantheist) reported
from
West Bridgford, England
@virginmedia Okay, so on Thursday we were told to cancel the order and reorder it. We’ve done that so that we could pick it up today and have heard nothing about the delivery. Also, the person we spoke to over the phone on Thursday called us liars over the price we paid.
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Jason
(@JasonWDL) reported
from
Derbyshire, England
@virginmedia Says there isn't an issue. Ran the diagnostic test from the website. Tells me it's not plugged in. It's definitely plugged in. Full reboot of everything hasn't helped. Unfortunately customer service won't speak to me as I'm not at home. My partner is.
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Karl shaw
(@KMShaw75) reported
from
Derbyshire, England
@virginmedia I need someone to speak to me asap. I've tried and tried to call to resolve the issue but nothing is happening and even when I called to leave after being on hold the lady put the phone down after 10 seconds. Seriously not happy
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jamie Wilson
(@jaywillo1983EFC) reported
@virginmedia All day today broadband has been switching off then back on, try going on website an says its down for maitenance, try phoning an on hold for over an hour so give up. Not a good first impression considering only just joined yourselves.
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Tim Price
(@timfprice) reported
I used to think that media via internet was useful. Now, because the BBC is malodorous woke **** trash and my Virgin Media signal has been literally unwatchable for a month, media over internet is the only future. #FuckBBC #FuckVirginMedia
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Chris Hallam
(@ChrisHallamLaw) reported
@virginmedia hi I bought an eero mesh system because the signal strength/coverage from the virgin hub 3 is so bad. The eero works fine but now the virgin media box won’t connect to wifi and I have no TV channels either. Any ideas before I cancel all TV subscriptions? Thanks
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Tim Johnson
(@_tmjohnson) reported
@virginmedia Disconnection of our service as you do not supply to our new house.
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Jennie Anderson
(@jinsters88) reported
@virginmedia Thankyou for your reply. No it hasn’t been resolved and I haven’t managed to speak to anyone either so still need help with the issue. Is this something you can help with please?
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CM
(@annwyrdrnk) reported
@Horizons_Anew @virginmedia There's a 14 day cancel period and given that they have already sent me a contract that is more expensive than the one I discussed with them over the phone, I think I will have to have another think about using them! #broadband #UKbroadband
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Muhammad Rahman
(@mo1981_rahman) reported
@virginmedia worst customer services can't get hold of them..
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Adam Burgess
(@verveandvirtue) reported
@virginmedia having problems with the internet service and the website isn’t working. Can you help?
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Mike Hannaway
(@mike_hannaway) reported
@virginmedia New customer not even 6 months and our internet and Tv is down AGAIN. This is the second time in 3 weeks and completely unacceptable, paying £79 a month. Please advise
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Jessiee
(@jessieee_louu) reported
@virginmedia got a yellow power light on my hub3 since installing, and been getting terrible connection & speeds on the ps4 for days. Turned on/off and rebooted but no change. Any advice?