Virgin Media Outage Report in Heanor and Loscoe, Derbyshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Heanor and Loscoe, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Heanor and Loscoe and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Heanor and Loscoe, Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Nottingham, Alfreton, Mansfield, Ilkeston, Derby, Kirkby in Ashfield, Selston and Derbyshire.
| City | Problem Type | Report Time |
|---|---|---|
 Nottingham |
TV | |
| Nottingham |
Internet | |
| Nottingham |
Wi-fi | |
| Alfreton |
TV | |
| Nottingham |
Total Blackout | |
| Mansfield |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Heanor and Loscoe, England
Latest outage, problems and issue reports in Heanor and Loscoe and nearby locations:
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Gareth Smith
(@gaz_smith123) reported
from
Ilkeston, England
@virginmedia have you got problems in area 30? My connection keeps dropping out!
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Clive Bentley
(@CliveBentley) reported
from
Derbyshire, England
@virginmedia Service is worse than ever today WiFi on and off lagging then off again. So poor! And you're overcharging me on my bill too.
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Amanda
(@imageprincess) reported
from
West Bridgford, England
Help @virginmedia - you tell me to upgrade online but It says I can't! Half of your help pages go to an error page and sorry the rest of us are running customer care services during COVID! I want to self serve but can't and you expect me to stay on the phone for an hour!
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OfficialJohnHarrison
(@jph1962) reported
from
West Bridgford, England
@virginmedia hi can’t get email either on phone lap top - is server down- live in NG12
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Laura Coxon
(@looby1376) reported
from
Ruddington, England
@virginmedia how can I increase my upload speeds it’s causing me serious problems working from home, download speed is awesome though
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Marie Reynolds
(@portergill) reported
from
Clifton, England
@virginmedia any known problems ng11 area. I can’t run a test it keeps failing, internet constantly dropping out tonight. Problems on and off for about a week now
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trevor tuffin
(@trevortuffin) reported
from
Blackwell, England
TWICE MY INTERNET HAS DROPPED OUT TODAY SORT IT VIRGIN MEDIA ITS NOT GOOD ENOUGH YOUR NOT FIT FOR PURPOSE THE CHINESE ARE BETTER THAN THE AMERICANS AT DELIVERING INTERNET I SINCERLY HOPE ELON MUSK IS BETTER THAN VIRGIN MEDIA SO I CAN TERMINATE VIRGIN MEDIA AND GO WITH HIM.
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paulwitneyphoto
(@paulwitneyphoto) reported
from
Ruddington, England
@virginmedia Yes, your phone operators speak poor English and you have closed your shops so I can no longer go in and physically hold a phone!
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Robin Palmer
(@robbiederby) reported
from
Derbyshire, England
@virginmedia Well it didn't fix the problem, the hub still doesn't work properly, which is why I had to put it in modem mode in the first place. Although I'll confess, the Netgear's WiFi speed is brilliant compared to what your Hub 3 can kick out.
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Robin Palmer
(@robbiederby) reported
from
Derbyshire, England
Any existing customers wanting to upgrade to the new #Virgin360 box, don't use the online form, it doesn't work. You'll get a confirmation email followed by an email requesting you call them. Their customer service is very busy, but it's excellent on 0345 454 1111. #virginmedia
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Matthew Nash
(@MJNashy) reported
from
Hucknall under Huthwaite, England
Is the picture quality a @virginmedia problem or a @SkySportsBoxing @SkySports problem? Either way can it get sorted please!? If not who do I complain to because for £25 this isn’t good enough! #AJPULEV #PPV #BOXING
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Mr T O'regan
(@Taidhgh) reported
from
Beeston, England
@virginmedia service in NG8 #Nottingham becoming an expensive joke. Now apparently likely to be intermittent until 3pm for 'improvements' but no notice given? Great service guys. #planning
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PriPri🐼✨
(@Frizzx) reported
from
Mansfield Woodhouse, England
@virginmedia worst WiFi ever! How am I meant to work when the WiFi keeps cutting out! 🤬
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trevor tuffin
(@trevortuffin) reported
from
Blackwell, England
MESSAGE TO VIRGIN MEDIA IF MY INTERNET DROPS OUT AGAIN ONCE MORE I WILL DEFINATELY CANCEL MY CONTRACT FOR BREACH .
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DJ Dan-E-D
(@DannyD678) reported
from
Felley, England
@virginmedia Still no return bag 3 weeks after you said you were sending it. Can’t speak to you because I’m not a customer. Sort it out please ASAP.
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Lee Smith
(@lee0510) reported
from
Ilkeston, England
@virginmedia please tell me how to speak to someone in your organisation! I can’t get through on line as it doesn’t recognise me even though you bill me and your phone system won’t allow me to speak to anyone. Customer service is diabolical.
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andrew anthoney 🍋
(@andytoon30) reported
from
Mansfield Woodhouse, England
@EE your network seems to be down again this is the 2nd time since Friday. I have done a coverage checker and asked to be kept updated. Latest update 8hrs.... great, it’s a good job I have @virginmedia for my Wi-fi so I can still use internet. ng18 area
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Stu84®️™️
(@StagsStu84) reported
from
Mansfield Woodhouse, England
@virginmedia I’ve just spent 30 mins trying to get through to your shambolic customer service. I upgraded my package on Sunday yet there is no tracking or information & my virgin media say I have no open orders?? Not happy, this needs sorting
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That There PLEB
(@TT_PLEB) reported
from
Hucknall under Huthwaite, England
@virginmedia WiFi down, AGAIN, Ethernet devices working fine, just wireless that isn't working. Happening more and more recently and it's getting absolutely infuriating.
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Lee Smith
(@lee0510) reported
from
Ilkeston, England
@virginmedia I cannot contact you by phone, your site will not allow me to sign in as my email is not available, clearly it wasn’t deleted from previous account so I can not see internet status or report faults. My Wi-Fi is intermittent, not working as I type reply.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Fiona Baker
(@Haffertee) reported
@virginmedia 2/2 wish I’d not come back to you now and stuck with @SkyUK there broadband may be **** but they know what customer service is
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Zaarah
(@ZaarahY27) reported
@virginmedia literally the most useless Internet provider. 3 months of extending our installation date and on the back of multiple calls promise to install today and then cancel AGAIN. Out of pocket paying for mobile broadband because virgin media is literally a scam.
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Iain Sked
(@skeddy1985) reported
@virginmedia No issues
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Nikki
(@Nikki44826610) reported
@virginmedia phoned your team who said they fixed the problem came off the phone and 5 mins later the internet is not working AGAIN
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Nikki
(@Nikki44826610) reported
@virginmedia You're saying no issues have been detected yet I have neighbours that also don't have internet so it's not just me so CLEARLY you are having issues
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Iain Sked
(@skeddy1985) reported
@virginmedia It was scheduled outage that we received notice on. Supposed to be down 9-3, but still nothing
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Jonty Langley
(@jontylangley) reported
@virginmedia "that's just how it is" is a phrase I have heard way too much from you guys today. I say this having just come off a call with one of your manager's who was very much of the opinion that bad customer service is just policy and they won't change that policy for just one person.
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Iain Sked
(@skeddy1985) reported
@virginmedia that’s another planned outage led to no internet hours after the work was completed in Eh49. Last outage took 2 days to get internet back. Online says no issues either, when clearly is
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John
(@NWMathsTeacher) reported
@virginmedia I've been in the queue to be transferred to a live chat agent for nearly 2 hours now and the same on your WhatsApp chat service. Is there an issue? I can see this is being widely reported by other customers. Please help.
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Mike Gretton
(@yesigretti1) reported
@virginmedia why does the hub keep going off when I am watching programmes,, it doesent stop taking money out of my bank account,, that's twice in an hour,, let's see what happens when I cancel my direct debit,, useless 😡