Virgin Media

Virgin Media Outage Report in Heanor and Loscoe, Derbyshire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Heanor and Loscoe, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Heanor and Loscoe and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Heanor and Loscoe, Derbyshire, England 10/29/2025 19:00

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (41%)

    Internet (41%)

  2. TV (35%)

    TV (35%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Heanor and Loscoe, Derbyshire, England

The most recent Virgin Media outage reports came from the following cities: Ilkeston, Nottingham, Matlock, Mansfield, Sutton in Ashfield, Alfreton and Derby.

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City Problem Type Report Time
United KingdomIlkeston Internet
United KingdomNottingham Internet
United KingdomMatlock Internet
United KingdomNottingham Internet
United KingdomIlkeston Internet
United KingdomMansfield Internet

Community Discussion

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Virgin Media Issues Reports Near Heanor and Loscoe, England

Latest outage, problems and issue reports in Heanor and Loscoe and nearby locations:

  • MJNashy Matthew Nash (@MJNashy) reported from Hucknall under Huthwaite, England

    Is the picture quality a @virginmedia problem or a @SkySportsBoxing @SkySports problem? Either way can it get sorted please!? If not who do I complain to because for £25 this isn’t good enough! #AJPULEV #PPV #BOXING

  • RachelOTstudent Rachel (@RachelOTstudent) reported from Derbyshire, England

    @virginmedia Also, TV uses Ethernet cable, so it isn’t even WiFi that’s the problem......

  • leethorn2011 Lee thorn (@leethorn2011) reported from Derbyshire, England

    @virginmedia 3 days of intermittent broadband this week, pervious weeks the same thanks virgin moved from Sky to you. Service is awful

  • marksimms3 Mark Simms (@marksimms3) reported from Selston, England

    I want to leave @virginmedia but they are hoping I lose the battle of how long can we keep this man on hold before he gives up” battle ..what a terrible company.

  • gaz_smith123 Gareth Smith (@gaz_smith123) reported from Ilkeston, England

    @virginmedia have you got problems in area 30? My connection keeps dropping out!

  • bgspixpaul Paul Witney (@bgspixpaul) reported from Ruddington, England

    @virginmedia we want to cancel our tv and broadband but can't get to speak to anybody and can't do it on the internet and you've closed all you shops. You are making it impossible for us to leave!

  • Chops_Wallage Michael Wallage (@Chops_Wallage) reported from Ripley, England

    @virginmedia customer care should be renamed ‘customer don’t give a ****’ How long waiting to speak to someone...??? #rubbish #crapservice

  • robbiederby Robin Palmer (@robbiederby) reported from Derbyshire, England

    Any existing customers wanting to upgrade to the new #Virgin360 box, don't use the online form, it doesn't work. You'll get a confirmation email followed by an email requesting you call them. Their customer service is very busy, but it's excellent on 0345 454 1111. #virginmedia

  • portergill Marie Reynolds (@portergill) reported from Clifton, England

    @virginmedia any known problems ng11 area. I can’t run a test it keeps failing, internet constantly dropping out tonight. Problems on and off for about a week now

  • 64derby paul (@64derby) reported from Duffield, England

    @virginmedia just installed virgin broadband 350 today ! only getting 5 mbps in my study.. phoned customers services for a booster to be told none in stock and phone back in 2 weeks.. took me over an hour to speak to a person in India who couldn’t help

  • rigg0o RIGGO (@rigg0o) reported from Eastwood, England

    Class when you wanna cancel @virginmedia and the gobshite operater cant get it in her thick skull and barraging you with other shite deals to then put the phone down. Times must be hard for mr branson, please liquidate.

  • Taidhgh Mr T O'regan (@Taidhgh) reported from Beeston, England

    @virginmedia service in NG8 #Nottingham becoming an expensive joke. Now apparently likely to be intermittent until 3pm for 'improvements' but no notice given? Great service guys. #planning

  • trevortuffin trevor tuffin (@trevortuffin) reported from Blackwell, England

    MESSAGE TO VIRGIN MEDIA IF MY INTERNET DROPS OUT AGAIN ONCE MORE I WILL DEFINATELY CANCEL MY CONTRACT FOR BREACH .

  • _teecarts tia carter🥑 (@_teecarts) reported from Eastwood, England

    virgin media is down in my area so looks like i can’t work👏🏼

  • GrahamCooper61 Graham Cooper (@GrahamCooper61) reported from Mansfield Woodhouse, England

    @virginmedia how much will I owe if I cancel now. my contract ends in may please

  • ilsonnut43 adrian dilks (@ilsonnut43) reported from Ilkeston, England

    @virginmedia why is my wifi so poor when I pay for the top bracket of broadband,my router is always cutting out ,really really fed up with it ?

  • Frizzx PriPri🐼✨ (@Frizzx) reported from Mansfield Woodhouse, England

    @virginmedia worst WiFi ever! How am I meant to work when the WiFi keeps cutting out! 🤬

  • portergill Marie Reynolds (@portergill) reported from Clifton, England

    @virginmedia hi trying to call 150 from my landline to discuss my account and the number just disconnects. Please help

  • trevortuffin trevor tuffin (@trevortuffin) reported from Blackwell, England

    I CAN TELL YOU NOW VIRGIN MEDIA I WILL DEFINATELY NOT BE RENEWING MY CONTRACT WITH YOU AGAIN EVER WHEN MY CONTRACTUAL TIME IS UP YOUR COMPANY WILL BE HISTORY I AM SICK TO THE BACK TEETH OF YOUR INTERNET SHODDY SERVICE CONSTANTLY DROPPING OUT.

  • dombodde Dom (@dombodde) reported from Derbyshire, England

    @virginmedia rang up today to cancel my account as I’ve moved house, transferred from one person to another, after a hour on hold, three rings then line went dead!! What’s going on???

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • nicfrati Nicki (@nicfrati) reported

    @virginmedia It has a door and I’m pretty sure it’s supposed to be locked but yes it’s currently open the box is so badly managed that hardly any signal is getting through I’ve had about 8 engineers come out and tell me network need to come and rewire the whole thing but nobody ever comes...

  • Algebraic87 Sarah Stephenson (@Algebraic87) reported

    @virginmedia Nope - no known service issues in my area.

  • oldschool1983 🇮🇪rampage🇮🇪 (@oldschool1983) reported

    @virginmedia yes had 3 out they just said the problem is fixed and its still happening never said what is was

  • SallyDale77 Sally Dale (@SallyDale77) reported

    @RobbieDurham @YodelOnline @virginmedia I'm just a girl... standing in front of a door... waiting for my router to arrive. Watching my data go down, and my phone bill go up... For the eighth day running 😑

  • zombie_apoc1 GJM (@zombie_apoc1) reported

    @virginmedia Tried again texting this service and surprise surprise, they can’t help.

  • Gurdeepk9 Gurdeep Kaur (@Gurdeepk9) reported

    @virginmedia They tell me, they will get a manager to call me and a manager has never called me. The screen jumps- colour is all distorted, its not in sync at all! It's all the notes on my account, which I also asked for a copy off, and that hasn't been acknowledged either!!

  • poundlandputa Rx Queen (@poundlandputa) reported

    @virginmedia They were supposed to send it in march, I called on the 26th of april and they said IT WAS NEVER SENT. And that they were going to put through an account refund instead, I called now and they said that I was already credited when I wasn’t.

  • tyzenee tyzene (@tyzenee) reported

    Internet has been down for 2 hrs ggs @virginmedia

  • Gurdeepk9 Gurdeep Kaur (@Gurdeepk9) reported

    @virginmedia On Tuesday and yes I get an email saying someone tried to call - when they haven't as I don't have a missed call and they haven't left a v.mail!! I then call back through to customer services and they can't help as they can't contact complaints!! Service all around is shocking!!

  • seand_f Sean Fitzsimons (@seand_f) reported

    @virginmedia It would be the 5th time calling that number this week and they currently won't let me book in a technician directly. This is the 3rd time this week that a technician is needed to come in-person to try something new to fix it.