Virgin Media Outage Report in Heanor and Loscoe, Derbyshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Heanor and Loscoe, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Heanor and Loscoe and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 25: Problems at Virgin Media
Virgin Media is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Heanor and Loscoe, Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Nottingham, Mansfield, Derby, Kirkby in Ashfield, Alfreton, Sutton in Ashfield and Ilkeston.
| City | Problem Type | Report Time |
|---|---|---|
 Nottingham |
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| Mansfield |
TV | |
| Nottingham |
Phone | |
| Mansfield |
Internet | |
| Nottingham |
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| Derby |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Heanor and Loscoe, England
Latest outage, problems and issue reports in Heanor and Loscoe and nearby locations:
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Karl shaw
(@KMShaw75) reported
from
Derbyshire, England
@virginmedia I need someone to speak to me asap. I've tried and tried to call to resolve the issue but nothing is happening and even when I called to leave after being on hold the lady put the phone down after 10 seconds. Seriously not happy
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Charlotte 🐨
(@fryingpantheist) reported
from
West Bridgford, England
@virginmedia Okay, so on Thursday we were told to cancel the order and reorder it. We’ve done that so that we could pick it up today and have heard nothing about the delivery. Also, the person we spoke to over the phone on Thursday called us liars over the price we paid.
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Lee Warren
(@leebert666) reported
from
Derbyshire, England
@virginmedia can't believe broadband has been down since before 4pm. This isn't good enough😡😡
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Karl shaw
(@KMShaw75) reported
from
Derbyshire, England
@erskinetom29 @virginmedia It’s gone quiet 🤫 no help from VM
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falafel&taters
(@falafeltaters) reported
from
Derbyshire, England
@virginmedia About loosing connection all the time, and about the bill, 2 different answers, used to be a good customer service, after 10 years with, I'm really thinking of leaving you.
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Karl shaw
(@KMShaw75) reported
from
Derbyshire, England
@virginmedia guys I'm trying to stay calm but your poor service and none communication is worrying me now. No loyalty to a long loyal customer.
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falafel&taters
(@falafeltaters) reported
from
Derbyshire, England
@charrcelia @virginmedia Exactly the same problem here, bad service but more increase in billing
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Karl shaw
(@KMShaw75) reported
from
Derbyshire, England
@virginmedia That was the first thing I did. It was working this morning but has just stopped. It’s done it before as well. I’ve triple checked again and the same problem
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Kerri Pearch
(@ladymuck1978) reported
from
Derbyshire, England
@_BrettJames @virginmedia I’m leaving Sky so I’ll get in touch with BT. Had the worst experiences with Virgin, especially on the phone. Over an hour every call to sort stuff #poorcustomerservice
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Richard Williams
(@rlswilliams) reported
from
Eastwood, England
Hmm ask for a @virginmedia customer support line mannager and then get cut off. Twice. 🤔
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TheRealCraig
(@AnIndividualist) reported
from
Annesley, England
Hey @virginmedia been on hold for over 20 minutes. Is there any other way I can cancel my package. Thanx
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Martyn Bowler 🇪🇺 #FBPE
(@MartynBowler) reported
from
Mansfield Woodhouse, England
@virginmedia so the password reset function on the website is down. Decide to call you but “we are busy and can’t take your call. Ring back after 8am tomorrow” want to introduce my daughter who has just bought a house but thinking of going elsewhere myself
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@virginmedia I don't want content, I don't have your TV or your phone just broadband. So to increase this cost like this means that next time it comes to review my connectivity I will simply leave your service and move to a more competitive service that doesn't sneakily raise prices mid term.
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Diana Brown
(@dibr150201) reported
from
Ravenshead, England
@virginmedia I will try but why do you think I am on twitter gave up on 150 after35 minutes and no reply from chat room. There doesn’t appear to be a customer service.
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Andy Whitley
(@arnoldbiker) reported
from
Mansfield Woodhouse, England
Hey @virginmedia I've been attempting to cancel my TV package now on 3 separate occasions. Just been told its an hour phone wait to cancel with no call back facility. Bet its not that long to wait if you want to join...
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falafel&taters
(@falafeltaters) reported
from
Derbyshire, England
@virginmedia your customer service has no idea how to handle a call, calling 2 times, 2 different answers, shame
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Karl shaw
(@KMShaw75) reported
from
Derbyshire, England
@virginmedia I only have 4g on my phone which I'm having to use. Not good for work from home. Two days down now. 10 years I've been a customer. I'll be looking at other options tomorrow
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Martyn Bowler 🇪🇺 #FBPE
(@MartynBowler) reported
from
Mansfield Woodhouse, England
@virginmedia I want to introduce my daughter who has bought a house. £29 a month for tv, broadband & talk weekend. Website is down to reset my password for the referral and the offer ends at midnight.
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Lee Warren
(@leebert666) reported
from
Derbyshire, England
@virginmedia broadband down again, can't get through on phone. This is the second time in a few days, just getting ridiculous now. Paying for a service that doesn't work😡😡
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Richard Williams
(@rlswilliams) reported
from
Eastwood, England
.@virginmedia call wait time for sales is 0.9 seconds. Transferred to 'Customer Support', and have been waiting for 34 minutes so far. #priorities 🤔
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gary Pickles
(@CompleteGoober) reported
@virginmedia @DanielE43288406 Why don't you fix the internet I pay you for instead of this?
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Rob
(@rab7319) reported
@virginmedia **** up from the start lots of greedy ******* now scamming people with inflated prices I'll just wait till its on a streaming platform 🤔 only priority was touts
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🟣 Tristan Griffiths #ImTristanG
(@ImTristanG) reported
So looks like for some reason there was issues with our @virginmedia DIRECT DEBIT, meaning the service was suspended, So paid by card & told connected in 10mins - 3 hours, but then got emailing chasing payment (AFTER PAYING) and no resumed services! #BadCustomerService #FAIL
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paul stead 💙
(@steadie1) reported
@O2 How many did you sell your site crashed most of the day I think it was a big con job very poor customer service by O2 and Virgin Media
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Piers FitzGerald
(@PiersFitzGerald) reported
@virginmedia Still haven’t been able to access the site since 9.30am this morning, pretty poor service all round
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Darren Turpin
(@Turpinho) reported
@virginmedia The remote control isn't working. Volume and TV controls work, but none of the Virgin controls. Only way to control the Virgin box is via TVGo app. Tried to call support as above, but not possible to actually speak to someone.
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blue and proud
(@krocraig) reported
@virginmedia both a waste of time trying since 10am for Peter Kay tickets for now to see pre sale sold out . Both a disgrace and should be supporting your customers on Saturday. Copy and paste the same comments all day and let people down #O2Priority #prioritymyarse
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Scott McKeand
(@mcksco) reported
@virginmedia The ONLY reason your ticket allocation has sold out is that someone discovered the URL on the Gigs and Tours website to bypass the utterly broken priority site and then it was a free for all. Surely in 2022 you could have come up with some user verification to stop that!
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Michelle Toman
(@MishMash21) reported
@virginmedia Please be patient. My god. Is there a secret pre sale for touts. Long as the big money is going through **** the rest.
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Victoria Hart
(@VFarrell30) reported
@O2 All day been trying via Virgin Media and had Bad Gateway error message 🙄