Virgin Media Outage Report in Mansfield, Nottinghamshire, England
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The latest reports from users having issues in Mansfield come from postal codes NG18 and NG19.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Mansfield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Mansfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Mansfield, Nottinghamshire, England
The most recent Virgin Media outage reports came from the following cities: Nottingham, Ilkeston, Kirkby in Ashfield, Mansfield, Chesterfield, Worksop and Selston.
| City | Problem Type | Report Time |
|---|---|---|
 Nottingham |
TV | |
| Ilkeston |
||
| Kirkby in Ashfield |
Wi-fi | |
| Nottingham |
TV | |
| Mansfield |
Internet | |
| Nottingham |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Mansfield, England
Latest outage, problems and issue reports in Mansfield and nearby locations:
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Chris
(@chriskeeton) reported
from
Nottinghamshire, England
@alandavies1 @virginmedia That's an incredibly accurate description of my experience as well. Not only do they pass you from pillar to post, and know nothing about what each has told the customer, they also don't acknowledge anything UK customer center tells you. You're called a liar and no one helps.
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Mikey Lappin
(@mjlappo) reported
from
Nottinghamshire, England
@virginmedia Thank you for getting back to me. I wanted to look at changing my package, however given the level of customer service I feel it’s best to move to another provider. I should be getting a call back from a Manager today. Fingers crossed 🤞🏼
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MJL
(@mjlangrish) reported
from
Nottinghamshire, England
Impressive that @virginmedia customer service is so bad that by the time you get past the 20 minute hold they’ve closed!!
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PriPri
(@Frizzx) reported
from
Mansfield Woodhouse, England
@virginmedia I’ve sorted it now after being on hold for over an hour, was then told they couldn’t help with my issue, and for me to then ring back 30 minutes later and have Someone sort my issue out in minutes.
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Bal Sanghera
(@BalSanghera) reported
from
Nottinghamshire, England
@Ofcom @virginmedia Low and behold I got a SMS stating they identified a network issue and it has now been resolved. Really wish @virginmedia trained thier call centre agents better. Back online thanks👍
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michelle levick
(@shell163) reported
from
Chesterfield, England
@virginmedia That would be me then, no service since lunchtime!!
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Andrea Hodgkinson 💚
(@andie1105) reported
from
Nottinghamshire, England
@virginmedia No I wasn’t. The customer service girl seemed very unsure as to how to proceed. I explained more than once that it was brand new. I explained my neighbour had VM and I connect to a hotspot when outside.
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Darren Fuller
(@dazfuller) reported
from
West Hallam, England
@virginmedia And that information is exactly the problem and the thing which needs reviewing by your security teams. It's terrible advice!
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Darrin
(@modpies) reported
from
Hucknall under Huthwaite, England
@ShappiKhorsandi @virginmedia @virginmedia are absolutely useless when it comes to customer service. As others have said, the only way I ever got any help was by contacting the office of the chief exec. Better still, cancel and switch to an organisation who know what they are doing.
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Lisa
(@lisahaywood10) reported
from
Eastwood, England
@virginmedia The service is on permanent down time. Hence moving to @SkyUK no problems since
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mark wright
(@markbobwright) reported
from
Sutton in Ashfield, England
@matt_tomo1 @virginmedia Can’t even speak clear English 🙄 to deal with a problem
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Phil Tomlinson
(@ambassador_phil) reported
from
Nottinghamshire, England
@virginmedia You are quite simply not listening to my complaint. Thank you but let’s end this convo and I will phone ‘customer retention’.
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David Dring
(@davidrdring) reported
from
Mansfield Woodhouse, England
There's a special place in hell for Virgin Media's barely English speaking customer service team
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MelanieSmith
(@midgetgem1980) reported
from
Heanor and Loscoe, England
@virginmedia every sodding night at 7! No internet, connection dropping out, router rebooting itself 😡😡😡I think another provider is the answer if you can’t sort your shit out! I pay for fibre I expect fibre, not old dial up crap that took ages to connect & dropped every 2secs
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San Fran Girl
(@LisaHoppi) reported
from
Hucknall under Huthwaite, England
@munkilove @SkyUK @NatalieMariaS59 @virginmedia I wouldn’t bother, if cancel and move to @virginmedia That’s what I’m going to do
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Gary Moore
(@Gary_Moore14) reported
from
Chesterfield, England
@bt_uk starting to regret signing up again to bt ....been having problems for months ...still not resolved ....good job virgin media isn't available 😢
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Gareth Morgan
(@gm6016) reported
from
Nottinghamshire, England
Wifi down again for third time in two weeks. Not good enough @virginmedia.
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Ian
(@speedyred711) reported
from
Nottinghamshire, England
@psychospen @NMBLAKE @ourlauzy @SkyHelpTeam @virginmedia I'm with virgin and never need to speak to customer service It works properly all the time
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Andrea Hodgkinson 💚
(@andie1105) reported
from
Nottinghamshire, England
@virginmedia You are doing exactly the same as the people in the phone. Pretending to help but telling me to call the same number. You’re just sending me round in circles. Your customer service is terrible. It’s a complete waste of time!
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matt downing
(@mattdowning5) reported
from
Selston, England
@virginmedia just ordered a free WiFi booster, but received contract stating I have committed for another 12 months. I don't want to go ahead on these terms so won't be signing, can you advise how I cancel this upgrade within cooling off period. Thank you
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Phil Baker
(@philthefunk) reported
@virginmedia I’ve filed a complaint. I was due a call back Wednesday…good job I didn’t hold my breath!!
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RJAOutside
(@RJAOutside) reported
@virginmedia Yup checked that. No local issues
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Jay Habera
(@Evohab) reported
@virginmedia Hi John, unfortunately the issue has not been fixed as no one can put me through to UK Retentions, I just keep getting call centres abroad ( so I would be grateful if they could call me directly )
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Jay Habera
(@Evohab) reported
@virginhelp Hi, I have spent half of my day today on the phone to Virgin media & after being cut off 3 times & placed in a never ending loop as being informed that they can’t access our account but the previous colleague did ( all I wanted was to speak to Retentions UK )
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Michael neal
(@Mickneal74) reported
@virginmedia Oh it was done on purpose by him , because I said if you continue to over talk me I’ll cut the call. After that he hung up… I’m not calling your company , your retention team can call me … your the one who wants to keep me as a customer
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Ed Emmott
(@edemmott) reported
Workmen messing with cables on the street and now our @virginmedia is down… technician booked for tomorrow, hope they’ll be able to fix…
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Luke Silvester
(@SilvesterLuke) reported
@virginmedia hi are the lines down when call 150 man comes on say pc down at min we be back at 4pm sorry we back up run soon
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Col
(@CMURS44AFC) reported
@hinton1789 @virginmedia Been waiting for a response for 14 hrs. Unable to contact anyone on help lines or web pages. Service is beyond poor with this company.
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I’m Loz the Half-Pint 🏴🇸🇬💙
(@lozza_skt) reported
Hi @virginmedia, my network has suddenly switched over to EE, why’s that?
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Georgie
(@Georgie99977200) reported
@virginmedia how am I supposed to get in touch to end my contract? Have called customer service 5 x, told to call another number which hangs up on me, tried live chat was 'on hold' for 5 hours no response. DISGRACEFUL. Help please