Virgin Media Outage in Mansfield, Nottinghamshire, England

@virginmedia yet again get this message.. paying for a service that I cant use. #sortitout

@virginmedia There are around 6 members of my family who use Virgin media and we're quite happy to all call up and cancel our subscriptions and go to another provider

@virginmedia No tv or internet or phone for nearly 24 hours and I have never missed a payment and never complained of interrupted service before this and I have not had any proper contact or an word of compensation as I have paid for a service I have not had for nearly 24 hours

@virginmedia Your customer service is crap and after having no service for nearly 24 hours and getting no answers or very little back from anyone I feel very disappointed with the service and I will be looking at another provider come march

Crap customer service had no service from 10.30 last night and been on chat off and on all day and service is still not great @virginmedia

Dont know if it's just me but the new virgin media advert with the seal is funny as **** "LASEEERRSSSS"

@virginmedia It was TV you promised me one thing and then sent the contract through with the complete opposite, plus another £30. You also reckon there was no chat record to prove. LET DOWN.

@virginmedia I am sorry, but what a shocking customer service, hardly speaking a word of english, patronising me as if I am setting it up wrong and going over what I have already done. Can I have someone english explain what us wrong. !!!!!

@virginmedia terrible customer service, my box is overheating, has done for around 2 days, we have to switch the box of for 5-6 hours then it comes back on, according to customer services nothing can be done until it happens again, then they will look at it. What a shambles

@virginmedia The loss of service registration doesn't even work!

@virginmedia This could not have happened at a worse time for me. I'm happy to make them cups of tea if they fix the fault a little sooner.

@virginmedia What would be really good is if you send out a message to your customers telling them there is an issue rather than leaving it to them to find out that they cannot use your services.

@virginmedia Yes I have contacted Virginmedia a couple of times. It looks like there is a problem in Nottingham NG16 area again. This is a common issue. Disconnections and lack of a quality service.

@virginmedia It's been like this for a while. I cannot rely on the service at all.

@Louise4Mh @virginmedia You wait till they try and rip you off by allowing reverse unsolicited text messages to your devices and charge you a £1 a message for a message never sent or received. Criminal.

@virginmedia Morning my Virgin TV Go app saying I have to upgrade to receive live tv even though I already have the package already tried to install/uninstalling and sign in/out.... #help

@virginmedia My mum and dad are having issues with you guys. The broadband has been very slow yet they pay for 350, the upload speed is half the download which says it all. A technician came out and tried to install a new TiVo box, they have been charged £30 even though he didn’t

@virginmedia Doing it again tonight! It’s like 5pm comes and all speed disappears, tonight both download and upload are impacted! Throttling I understand for network reasons but there’s something else happening here

@virginmedia They have not even acknowledged my complaint. Not even a “we are looking into this “ the only replies I’ve had have been your platitudes.

@virginmedia I repeat. I have made my complaint through your website, the bit where it says “make a complaint”. Perhaps you could explain why I need to make the same complaint twice. I take no joy from discussing this on an open forum either, I want a response from someone who can help.

@virginmedia Oh see, it’s up to me to chase you is it. I hadn’t realised that the delay in you contacting me was all my fault. I’ve logged my complaint (48 hours now) and still heard nothing back. Good to see Ofcom are on the ball.

@virginmedia do sport subscribers get a discount on the football games @primevideosport are showing... poor quality picture for UHD 🤬

@virginmedia I just want to report an open cabinet on my street, and it's hard work, I don't want to sign up to your "community" as I have tried now twice and had to do the damn not a robot thing both times which takes ages and it says my email is not valid

@virginmedia Then you can continue imagining how disappointed I am and look forward to my cancelling your contract at the 1st available opportunity. I, on the other hand, can only imagine that your competitors enjoy your customer service standards far more than I have.

@virginmedia There is no issue in the area as neighbours with virgin are using the service without problem. What should I do to resolve the service

@virginmedia Still no services at all yet the online check says there is an issue.

@gm8arv @2m0sql @M0VGA @SOTAbeams @TalkTalk @virginmedia The VM system I have here causes no problems from DC to 23cm (as high as I go currently) the only issue I had was when I tried using a mains data network from Argos and it destroyed 6m. Scrapped once identified.

@virginmedia There is no fault listed on the website yet when we call we get an automated message saying there's been problems in our area, we can't even use the internet due to the connection being awful

@virginmedia I've been suffering from 20-40% packet loss on my broadband for 2 weeks now, I've called up the service team multiple times and I've been given a different date on which it will be fixed 28th,29th,31st and now the 4th I'd like some clarity with what's happening

@virginmedia Hey there! Thanks for replying. No I waited another 40 mins and then gave up - I rang this morning but of course I’ve had to go to work and they can’t help me unless at home lol. I was upgraded to 200mb but only ever get 40 (once 212!) :(

@rahman_younus @virginmedia I’m with three as well, and it’s been a bloody awful week 😒

@jbjon @virginmedia Fix by 7pm or so the service status page says... I’m not counting my chickens, TBH. 4G tethering seems to be pretty swift for now.

@virginmedia The postcode check shows no issue but, when there are two engineers (I hope) outside fiddling in the junction box and my hardware test says there’s no signal coming in I imaging it’s probably ***** for now. Really not ideal...

I get back from my meetings in town only to find @virginmedia are messing with the internet outside and I’ve got no service. I should have stayed in the co-working space...

Isn't it ironic, that when you do a special stream, @virginmedia always seems to go down... I'll try again tomorrow!

@timmy5686 @virginmedia Yeah been there before, the complaint takes just as long but they prob will not charge you for the downtime and call it compensation. Good luck in getting it sorted 😊

@virginmedia I have attempted to upgrade my package via phone at 9.30 this morning and was informed that the requested would be done “ within the hour “ Over four hours later I’m still waiting, tried to call back and gave up after 25 minutes on hold. Help !

@virginmedia I have now been without my broadband for over 24 hours, are we anywhere near a resolution. A reply was expected last might but not received

Today's @virginmedia update: I've had 2 separate phone calls from different members of the Customer Retention Team asking if I want to sign back up with them or add any other services to the open phone line. Errrrr..... NO! 😡

@1robeson @virginmedia Any joy .. still not working

@michaelanffc @Tonydaw00000735 @DaleHaywood @virginmedia @Beeboy0138 Games awful you’re not missing anything 😂

@virginmedia We've also never used the phone line or number, so not happy to pay for a service that we only ever had to facilitate Virgin services that we cancelled in July. Had just assumed keeping the number would make life easier! How wrong I was!

@virginmedia can you sort out the red button issue on tonight’s football ... I pay a lot of money to have sky sports 😡😡 #nffc

@virginmedia Yes - I opted for this option as I was told it was at no cost. At the time I didn't know which provider we were moving to (didn't know if we'd need the landline), and was never advised that I would incur costs for as long as the line was open. Very misleading.

@virginmedia and @SkySports Whoever is the problem behind the red button not showing the midweek matches... Sort it out NOW! Useless the both of you. #NFFC

@virginmedia sort football out on redbutton #awful

@virginmedia my red button for sky sports isn’t working please help ! #nffc

@railperf @LNER @VirginTrains LNER, better trains, Inc HST! Better media/website, & far superior staff service. I would rather go ECML & across to Glasgow than suffer a Virgin experience.

@VirginMediaCorp @mdw1989 We're also very sorry we didn't inform you a newer hub model was available years ago, & that you've been paying us for a really shit slow model. Corrected it for you @virginmedia 👍🏼. (They gave me £50 off my bill for the same thing Mike, don't let them get away without compo)

@virginmedia hello, is there an issue in area 30 NG3 6LJ. No broadband since yesterday. #nowifi

@melli35 @plusnethelp @Plusnet Try @virginmedia. I’ve never had any issues with them and found them helpful when contacting for changing packages etc.

Well the virgin media internet people arent gonna fix it until mid afternoon I bet 🥺

@virginmedia do me a favour and actually make my internet speed be constant!!! Would be nice as pay quite a lot for your internet yet my connection is so bad I can’t use it when I want. Your call centre are no help. I actually know the problem but you won’t fix it

That virgin media broadband advert has the worst scouse accent going

@_danodayo_ Ah that explains it lmao. It’s a shame really bc the people in the UK. Have to go with the more expensive and less useful support wise companies bc they still offer the best we can get . I just wish Virgin media was available in my area

@Elmomcd @virginmedia to be fair, I've heard its fantastic in the chez area but terrible round here

@masadbaig @virginmedia Was out for 30 minutes here, so not a disaster. Just unusual for everything to go down at the same time.

Argggh another night ruined by @virginmedia the speed's are all over the place and the TV box is running slow as hell :(

@virginmedia issues still not fixed so tried to call again but your customer service team just ignoring calls now. Let them ring for 3 min and then sends out a busy tone. Great customer service.

@virginmedia I'm trying to watch something on Netflix and am getting the error code ao1, I've called your helpline but it is closed, what is the point of this. This is the 3rd time in as many weeks that I have had a problem with netflix