Virgin Media Outage in Mansfield, Nottinghamshire, England

@virginmedia Im trying to pay my bill over the phone. Keeps asking for acc details then cutting me off. Then pressed # to receive a text message - not received a message yet. Can anyone help?

@virginmedia do you have this number to send out text messages 789445 if not then it is a spammer using your name, please advise either way, I have heard you are getting spam problems Thanks

@virginmedia @Ofcom how is it acceptable to have no service staff picking up a call after 90 minutes and to leave a vulnerable older person with no telephone?

@virginmedia please can you inbox me urgently about restoring my dementia Mums phone line - been holding for over an hour with no human to help - this is urgent. Poor service so far.

Hi @virginmedia your email part of the web site has been down for about week now

@virginmedia I can’t login in to my email it’s says that part of the site is down do u knowwhen it mite working again

@virginmedia Cancellations team have booked me and engineer for today , however it’s now almost 2 weeks without a usable internet connection whilst trying to work from home. Not at all happy with the customer service I’ve received so far as the service team doesn’t listen

@virginmedia I did speak to someone who said they’d made some changes to my settings and told me that would fix my connection and then lied to me saying they will transfer me to complaints to discuss my ongoing issues but in fact transferred me to cancellations

@JordoClarky @virginmedia Appalling service tonight in Nottingham, two weeks after being told that all faults had been fixed. We need reliable internet service. Virgin is clearly having systemic problems in certain parts of the country and shouldn’t be charging those customers extortionate prices

@Tash__Wilson @virginmedia Their customer service isn’t good. I had direct debit cancelled by them (didn’t tell me) and charged me for moving house (again didn’t tell me). Them and Sky are similiar, they’ll happily take money but even when it’s their fault the most you get maybe and apology and credit.

8 days without being able to have a stable internet connection, complaint raised and no response within 72 hours as advised and another half an hour on hold...thanks @virginmedia for the excellent service you provide

@virginmedia Hello, thanks for the reply. Yes I had already tried that which kept it going well for a few days before the problem reappears.

@virginmedia I need to cancel my services but I can't get through on the phone or on the website. How am I supposed to cancel?!

Horrendous service from @virginmedia , 5 days without a solid internet connection, no updates despite registering my mobile no and now trying to call up and getting cut off while on hold for 15 minutes!! Absolute joke

Let down by both @TravelodgeUK and @virginmedia in one weekend. I must be a lucky guy :/

@Miss_Deacon9l @virginmedia I'd ask to speak to a manager, absolutely appalling customer service!

@KMShaw75 @virginmedia Problem is.....their broadband is so much faster than others companies on offer, but on this occasion it’s my Mum’s and she’s given up are online gaming fix now so speed isnt as important as quality of customer service.

@virginmedia my order has been parked since the 14th the customer service team are supposed to be getting in contact? Have tried calling with no answer and then the call was just cut off. I really need to get this sorted

@virginmedia So is there still no solution to this? It is definitely a site issue

@virginmedia Ok, but surely it’s a site issue.

@virginmedia ~ When would the problem be fixed? - can’t get any work done.

What phone network do you use? Any particular recommendations, I'm thinking of switching from @virginmedia

@virginmedia im sorry who is he. is he going to give me my refund for 7 months of **** service that didnt work properly yet you still took my money.... just shoddy

@virginmedia I need help with my broadband, I can't get through on the phones, I can't message on your website because the links are broken. Very poor. Can you put me in touch with someone. Running out of options!

@virginmedia We’ve spoken to several people - as I say, only one person identified the problem. We were assured it had been resolved and we were not going to be cut off. And then it happened anyway.

@virginmedia It says there are no known issues in the area?

@virginmedia There is an issue in my area, same issue as Friday last week. What am I actually paying for? Cause it’s not a reliable service or good customer service is it.

@virginmedia No it's done through the 'make a complaint" messaging section on my account....which I never get a reply to. My last one was last week.

@virginmedia No, it’s not reporting any issue. And yet my broadband is down again right now. Sixth day running now with broadband outages. Not acceptable!!! What problem is it that your engineers are wrestling with??

@virginmedia Not happy that my iPhone6s from you is not working properly after 1 year 10 months. This is meant to be a high end, quality product. I would like a replacement or a part refund under the consumer rights act.