Virgin Media Outage Report in Kirkby in Ashfield, Nottinghamshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Kirkby in Ashfield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kirkby in Ashfield, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Kirkby in Ashfield, England
The most recent Virgin Media outage reports came from the following cities: Mansfield, Ilkeston, Nottingham, Chesterfield, and Alfreton.
| City | Problem Type | Report Time |
|---|---|---|
 Mansfield
|
Total Blackout | 1 day ago |
|
Mansfield
|
Wi-fi | 2 days ago |
|
Ilkeston
|
Internet | 2 days ago |
|
Nottingham
|
Wi-fi | 3 days ago |
|
Nottingham
|
TV | 4 days ago |
|
Ilkeston
|
Wi-fi | 5 days ago |
Community Discussion
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Virgin Media Issues Reports Near Kirkby in Ashfield, England
Latest outage, problems and issue reports in Kirkby in Ashfield and nearby locations:
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Kerry Turner (@4goggas) reported from Nottinghamshire, England@The_Crust @virginmedia I had that pain for several years. Moved house & got a new, shiny hub. I don’t even know what the two different bands are any more. Never see them pop up. For ages VMBB told me that my hub was up to date. Not.
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Rebekka (@Rebekka35194230) reported from Mansfield Woodhouse, England@virginmedia hi is there a problem with the phone line because I can’t ring out and I am getting texted messages
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Martyn Bowler 🇪🇺 #FBPE (@MartynBowler) reported from Mansfield Woodhouse, England@virginmedia so the password reset function on the website is down. Decide to call you but “we are busy and can’t take your call. Ring back after 8am tomorrow” want to introduce my daughter who has just bought a house but thinking of going elsewhere myself
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Denis Schluppeck (@schluppeck) reported from West Bridgford, England@virginmedia - you need to up your game! my experience today: terrible customer service and head-in-the-sand about some real issues affecting several 🏘 along the road (area ref 30). I really doubt the 99.96% uptime and 200Mbps* (*conditions apply) is even close to real world.
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Daniel Palfi (@danielpalfi) reported from Annesley, England@virginmedia our internet is down for good 20 mins, the lights going crazy on modem and the 4th light flashing green! NG178ET
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Diana Brown (@dibr150201) reported from Ravenshead, England@McGiff @virginmedia And me. Internet down for three days and can’t get through. This happened a few weeks ago and I found the complaints 08000521474 I think 08436580676 is switch board. It worked then. Trying again tomorrow. I am a big fan carol.
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Andy Yates. (@Andyy680) reported from Mansfield Woodhouse, England@kevin0u @ASK_des @GMB @LBC I'd love to but here in the east kids I can't get it on the DAB radio and they aren't on the @virginmedia network.
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Dave Maran (@DaveMaran) reported from Brinsley, England@virginmedia intermittent internet connection and speed for the past 3 days. Support just tell you to restart or reset hub then hang up! This is getting ridiculous. 70mb at moment when it works, even thought I should get 350+.
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Mark Butterworth (@markyb82) reported from Nottinghamshire, England@virginmedia I'm trying to give notice to cancel my mobile contract with you but no one on the phones is actually able to help, turns out they never updated my address now hung up on me #fail #customerservice
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B&M Installations (@BMInstallations) reported from Nottinghamshire, EnglandWe are having problems with our phone lines today, we’re assured by @vmbusiness that an engineer is working to fix the problem but for now please call 07711576968 to reach us
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Mark Simms (@marksimms3) reported from Selston, England@bandq_help big shout out to Robert Reilly in your customer services Centre .. helpful, friendly, efficient. has done exactly what he said he would to resolve my issue and then called me to confirm! Credit to you @BandQ @bandq_help @virginmedia should hire Robert .. he’s good ..
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Allison Briers (@tizzy_woo) reported from Stapleford, England@virginmedia No, the operator confirmed my only option was to cancel as he couldn't reduce the price, so I asked him to formally cancel my contract, he put me on hold and never came back! After 45 minutes I hung up. Thanks for replying btw 😊
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Jon (@jonrileynffc) reported from Selston, England@virginmedia No faults. Other channels fine. Just sky sports quality is terrible
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Martyn Bowler 🇪🇺 #FBPE (@MartynBowler) reported from Mansfield Woodhouse, England@virginmedia I want to introduce my daughter who has bought a house. £29 a month for tv, broadband & talk weekend. Website is down to reset my password for the referral and the offer ends at midnight.
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Mark Simms (@marksimms3) reported from Selston, EnglandWow... I honestly thought @virginmedia we’re the worst for customer service but seems like they’ve got serious competition from @ArrowXL_Help and @BandQ - both want to test your commitment to holding for an answer at least 20mins each
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Diana Brown (@dibr150201) reported from Ravenshead, England@virginmedia I will try but why do you think I am on twitter gave up on 150 after35 minutes and no reply from chat room. There doesn’t appear to be a customer service.
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Jon (@jonrileynffc) reported from Selston, England@virginmedia the picture quality on my sky sports is awful. Can barely make out who the players are 😕
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Phillip Robottom (@PhilRobottom) reported from Blidworth, England@virginmedia When you’ve been on hold since 7.42pm then you get cut off after 1hr 3mins of waiting. Awful Awful Awful. This is only the fifth attempt to correct a long term existing customer. As per awful advertisements on TV shall we try and disguise ourselves as new customers!
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Allison Briers (@tizzy_woo) reported from Stapleford, England@virginmedia That's the installations team, and they put me on hold again. Please give me an email address so I can put my notice in writing. It's pretty terrible that to cancel my contract I have to do a twitter conversation with you because I can't get through on the phone!
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Ashley neville (@Ashneville1970) reported from Annesley, England@virginmedia poor services yet again, been on the phone listening to some shocking music for half hour and still waiting!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jonathan Wilkins (@Jonatha59225559) reported@virginmedia 6 hrs of calls and 3 hrs chat 2 upgrade,finally done last week,now u havent ordered the boxes or sim despite being told twice midweek u had, trying 2 log a complaint but u dont accept complaints either
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GZHS01 (@Gzhs01) reported@virginmedia I gave my cancellation notice for a month and then I got disconnected the next day. I’ve been told it can take 72 hrs to reconnect. I would like to make a complaint as this is not acceptable to have internet/phone/tv disconnected like this. #badcustomerservice plus
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Lauren (@laurenslaterxx) reporteddisappointing @virginmedia wonder if the internet will crash once again today🙄 3 times someone’s told us we won’t have problems but if anything it’s worse! absolute nightmare, @SkyUK can you do better?
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M4T VW (@M4TVW) reported@virginmedia Tried for over an hour to remove a service from my package and I have been cut off 3 times after being transferred to the correct team. I’m a long term customer and paid a lot of money. The service needs to be better! How am I meant to speak to anyone?
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Chris (@cajchecketts) reported@virginmedia The sky equipment is absolutely fine, it’s the fact the WiFi is appalling is why it’s not working
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Salome Wagaine (@salomewagaine) reported@virginmedia Hello, I've tried a few times now to set up a direct debit on your website for my broadband account and after inputting my bank details and clicking 'continue' it just reloads to the same page. I've checked and my bank details are correct so it's website problem.
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Chris (@cajchecketts) reported@virginmedia Yep & it’ll be fixed on 28th. Problem I have is that my broadband has been useless ever since I joined Virgin 6 months ago so I just don’t believe it - the same experience that was shown on watchdog. Plus I’m paying full price £65 a month for a service that I can’t even steam tv
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Chris (@cajchecketts) reported@virginmedia PlayStation is another issue, can’t ever lay any games on that. It’s not Sony’s fault, the PlayStation is fine offline. It’s the internet connection.
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Ollie Tapp (@thebeardedegg83) reported@virginmedia Please tell me the options I need to press so I actually get through to a human, and not your (rather useless) automated technical help. I’ve got through to that multiple times and that doesn’t help at all.
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Steve Allsopp (@AllSteve1) reportedOn the verge of losing a customer here @virginmedia ... Hey @SkyUK what deals do you have on at the moment?