Virgin Media Outage Report in Kirkby in Ashfield, Nottinghamshire, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Kirkby in Ashfield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kirkby in Ashfield, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 7: Problems at Virgin Media
Virgin Media is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Kirkby in Ashfield, England
The most recent Virgin Media outage reports came from the following cities: Nottingham, Mansfield, Ilkeston, Chesterfield, and Alfreton.
| City | Problem Type | Report Time |
|---|---|---|
 Nottingham
|
Internet | 3 days ago |
|
Mansfield
|
Total Blackout | 4 days ago |
|
Mansfield
|
Wi-fi | 5 days ago |
|
Ilkeston
|
Internet | 5 days ago |
|
Nottingham
|
Wi-fi | 6 days ago |
|
Nottingham
|
TV | 8 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kirkby in Ashfield, England
Latest outage, problems and issue reports in Kirkby in Ashfield and nearby locations:
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Kev Aylett (@kev_aylett) reported from Nottinghamshire, England@virginmedia Doing it again tonight! It’s like 5pm comes and all speed disappears, tonight both download and upload are impacted! Throttling I understand for network reasons but there’s something else happening here
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Lord William Niven (@bigbrawbill) reported from Ilkeston, England@virginmedia terrible customer service, my box is overheating, has done for around 2 days, we have to switch the box of for 5-6 hours then it comes back on, according to customer services nothing can be done until it happens again, then they will look at it. What a shambles
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andrew anthoney 🍋 (@andytoon30) reported from Mansfield Woodhouse, England@virginmedia My mum and dad are having issues with you guys. The broadband has been very slow yet they pay for 350, the upload speed is half the download which says it all. A technician came out and tried to install a new TiVo box, they have been charged £30 even though he didn’t
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Ryan🏳️🌈 (@RyyyyRyyy) reported from Chesterfield, England@virginmedia yet again get this message.. paying for a service that I cant use. #sortitout
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𝘼𝙙𝙖𝙢🐰 (@acmtix) reported from Eastwood, England@virginmedia What would be really good is if you send out a message to your customers telling them there is an issue rather than leaving it to them to find out that they cannot use your services.
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𝘼𝙙𝙖𝙢🐰 (@acmtix) reported from Eastwood, England@virginmedia The loss of service registration doesn't even work!
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𝘼𝙙𝙖𝙢🐰 (@acmtix) reported from Eastwood, England@virginmedia Yes I have contacted Virginmedia a couple of times. It looks like there is a problem in Nottingham NG16 area again. This is a common issue. Disconnections and lack of a quality service.
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Steve Barlow (@red_dog14) reported from West Bridgford, England@dingdinghopkin @winnits @virginmedia Product good, terrible company.
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kel pizzuti (@kelpizzuti) reported from Nottinghamshire, England@virginmedia your agents are absolutely the worst. My Nan in her 80's, with dementia being railroaded into a phone contract. Now we're trying to sort it she's now being spoken to like shit because she can't remember her password.
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Max Everett (@MaxiiEverett) reported from Nottinghamshire, England@virginmedia Morning my Virgin TV Go app saying I have to upgrade to receive live tv even though I already have the package already tried to install/uninstalling and sign in/out.... #help
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𝘼𝙙𝙖𝙢🐰 (@acmtix) reported from Eastwood, England@virginmedia It's been like this for a while. I cannot rely on the service at all.
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kel pizzuti (@kelpizzuti) reported from Nottinghamshire, England@virginmedia It was TV you promised me one thing and then sent the contract through with the complete opposite, plus another £30. You also reckon there was no chat record to prove. LET DOWN.
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Nichola Amber Jade (@nicnoodles19) reported from Nottinghamshire, England@virginmedia There are around 6 members of my family who use Virgin media and we're quite happy to all call up and cancel our subscriptions and go to another provider
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Andy Helson (@andyhelson) reported from Nottinghamshire, England@virginmedia I repeat. I have made my complaint through your website, the bit where it says “make a complaint”. Perhaps you could explain why I need to make the same complaint twice. I take no joy from discussing this on an open forum either, I want a response from someone who can help.
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Roberto Diniro (@primmacoffee) reported from Chesterfield, EnglandDont know if it's just me but the new virgin media advert with the seal is funny as **** "LASEEERRSSSS"
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Andy Helson (@andyhelson) reported from Nottinghamshire, England@virginmedia They have not even acknowledged my complaint. Not even a “we are looking into this “ the only replies I’ve had have been your platitudes.
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𝘼𝙙𝙖𝙢🐰 (@acmtix) reported from Eastwood, England@virginmedia This could not have happened at a worse time for me. I'm happy to make them cups of tea if they fix the fault a little sooner.
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Lord William Niven (@bigbrawbill) reported from Ilkeston, England@virginmedia I am sorry, but what a shocking customer service, hardly speaking a word of english, patronising me as if I am setting it up wrong and going over what I have already done. Can I have someone english explain what us wrong. !!!!!
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Edward Acres RIBA (@edwardacres) reported from Nottinghamshire, England@virginmedia please help My service is down and i have no idea what my password was that i set up 7 years ago, nore does your sustem recognise the only email i have I cant sign in and I cant get through to a human being on the phone to help me! Help #facepalm
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𝘼𝙙𝙖𝙢🐰 (@acmtix) reported from Eastwood, England@Louise4Mh @virginmedia You wait till they try and rip you off by allowing reverse unsolicited text messages to your devices and charge you a £1 a message for a message never sent or received. Criminal.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chipper 👻 (@Chipper_) reported@virginmedia hi I'm trying to activate the credit agreement but it's not letting me do anything. Can someone help please? (I've just signed up to virgin mobile so a new customer)
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Daniel S (@planet_dan) reported@virginmedia can’t stay connected to zoom calls. Children can’t stay connected to school tech. Email up and down. And this is nationwide. Just look at your replies tab!! Your service is broken. When will you be able to cope with demand? There’s no answer from support. Ever!!
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Rich (@rhuds81) reported@virginmedia I have today and actioned to leave sadly. Internet was still poor and on top of a £5 increase upcoming too! Been with Virgin for years as well. Never mind.
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Andy (@Shandy_Andy75) reported@virginmedia Tried all this spoke to numerous people over the phone, my internet service is terrible. Drop me a message on here and i will expand.
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Dr Rebecca Melen (@rebecca_melen) reported@virginmedia Worst customer service ever. I spent 30 min on the phone to be cut off mid call, and in the next call the person I was talking to vanished after 30 min. You hike up the prices every year and there seems to be no way for me to change deals or cancel.
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Daniel S (@planet_dan) reported@virginmedia when will you admit your service is creaking at the seams and you cannot provide the level of service you sold, instead of pretending each case is unique problem for each individual? Come clean! Own up! @BBCWatchdog
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Tom Ward (@wardyt01206) reported@virginmedia Trying to cancel my contract but keep getting cut off. Please contact me.
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sian (@sianb7sianb7) reported@virginmedia I telephoned last night & the automated system said it needed to reset my router which it did but hasn’t resolved issues. I then phoned again & after being on hold for 45 mins it cut off!
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Tom Black (@tcpipuk) reported@vmbusinesshelp Any luck with this yet, @vmbusiness? It's been a couple of weeks since I first reported it, and your customer service forms still redirect to an Indonesian music piracy website...
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YM (@ymangera) reported@virginmedia my M500 broadband has been down since 8am this morning in area 22. Nothing on your status pages! Kids can't connect for school sessions..... Please help #virginmediadown