Virgin Media Outage Report in Kirkby in Ashfield, Nottinghamshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kirkby in Ashfield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kirkby in Ashfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Kirkby in Ashfield, Nottinghamshire, England
The most recent Virgin Media outage reports came from the following cities: Ilkeston, Nottingham, Mansfield, Chesterfield, Sutton in Ashfield and Alfreton.
| City | Problem Type | Report Time |
|---|---|---|
 Ilkeston |
Total Blackout | |
| Ilkeston |
Internet | |
| Nottingham |
Internet | |
| Ilkeston |
Internet | |
| Nottingham |
Total Blackout | |
| Mansfield |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kirkby in Ashfield, England
Latest outage, problems and issue reports in Kirkby in Ashfield and nearby locations:
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Nathaniel Hammond
(@nfourtythree) reported
from
West Bridgford, England
@virginmedia Still having issues even though I received a text saying it would be sorted this morning in NG2 area code 30
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Gareth Morgan
(@gm6016) reported
from
Nottinghamshire, England
Wifi down again for third time in two weeks. Not good enough @virginmedia.
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Andrea Hodgkinson 💚
(@andie1105) reported
from
Nottinghamshire, England
@virginmedia You are doing exactly the same as the people in the phone. Pretending to help but telling me to call the same number. You’re just sending me round in circles. Your customer service is terrible. It’s a complete waste of time!
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Darrin
(@modpies) reported
from
Hucknall under Huthwaite, England
@ShappiKhorsandi @virginmedia @virginmedia are absolutely useless when it comes to customer service. As others have said, the only way I ever got any help was by contacting the office of the chief exec. Better still, cancel and switch to an organisation who know what they are doing.
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Lisa
(@lisahaywood10) reported
from
Eastwood, England
@virginmedia The service is on permanent down time. Hence moving to @SkyUK no problems since
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MJL
(@mjlangrish) reported
from
Nottinghamshire, England
Impressive that @virginmedia customer service is so bad that by the time you get past the 20 minute hold they’ve closed!!
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Darren Fuller
(@dazfuller) reported
from
West Hallam, England
@virginmedia And that information is exactly the problem and the thing which needs reviewing by your security teams. It's terrible advice!
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PriPri
(@Frizzx) reported
from
Mansfield Woodhouse, England
@virginmedia I’ve sorted it now after being on hold for over an hour, was then told they couldn’t help with my issue, and for me to then ring back 30 minutes later and have Someone sort my issue out in minutes.
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OfficialJohnHarrison
(@jph1962) reported
from
West Bridgford, England
@virginmedia hi guys is the system down in West Bridgford had no WiFi for a couple of ours - daughters have turned system off & on to no avail
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sam steel
(@smithy_steel) reported
from
Stapleford, England
Had @virginmedia sort our internet the guy who did it did such a shit job someone had to come out to sort it and since they’ve been we’ve got no internet 😡😡
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Bal Sanghera
(@BalSanghera) reported
from
Nottinghamshire, England
@Ofcom @virginmedia Low and behold I got a SMS stating they identified a network issue and it has now been resolved. Really wish @virginmedia trained thier call centre agents better. Back online thanks👍
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Andrea Hodgkinson 💚
(@andie1105) reported
from
Nottinghamshire, England
@virginmedia No I wasn’t. The customer service girl seemed very unsure as to how to proceed. I explained more than once that it was brand new. I explained my neighbour had VM and I connect to a hotspot when outside.
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Mikey Lappin
(@mjlappo) reported
from
Nottinghamshire, England
@virginmedia Thank you for getting back to me. I wanted to look at changing my package, however given the level of customer service I feel it’s best to move to another provider. I should be getting a call back from a Manager today. Fingers crossed 🤞🏼
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Phil Tomlinson
(@ambassador_phil) reported
from
Nottinghamshire, England
@virginmedia You are quite simply not listening to my complaint. Thank you but let’s end this convo and I will phone ‘customer retention’.
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Nathaniel Hammond
(@nfourtythree) reported
from
West Bridgford, England
@virginmedia Hi, yea rebooted a few times. Left it a while etc. Service says everything should be fine, but by the looks of Twitter others in my area are having issue too
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Chris Maltby
(@ChrisMaltby) reported
from
West Bridgford, England
@nfourtythree @virginmedia No, still down. Glad you tweeted, sounds like a local issue rather than just mine. Called Virgin but couldn’t be bothered to hang on for 10 mins. Hopefully it’ll be fixed by the morning.
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Gary Moore
(@Gary_Moore14) reported
from
Chesterfield, England
@bt_uk starting to regret signing up again to bt ....been having problems for months ...still not resolved ....good job virgin media isn't available 😢
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Chris
(@chriskeeton) reported
from
Nottinghamshire, England
@alandavies1 @virginmedia That's an incredibly accurate description of my experience as well. Not only do they pass you from pillar to post, and know nothing about what each has told the customer, they also don't acknowledge anything UK customer center tells you. You're called a liar and no one helps.
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MelanieSmith
(@midgetgem1980) reported
from
Heanor and Loscoe, England
@virginmedia every sodding night at 7! No internet, connection dropping out, router rebooting itself 😡😡😡I think another provider is the answer if you can’t sort your shit out! I pay for fibre I expect fibre, not old dial up crap that took ages to connect & dropped every 2secs
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San Fran Girl
(@LisaHoppi) reported
from
Hucknall under Huthwaite, England
@munkilove @SkyUK @NatalieMariaS59 @virginmedia I wouldn’t bother, if cancel and move to @virginmedia That’s what I’m going to do
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Liv
(@livs_spamm) reported
from
Plymouth, England
@virginmedia i’m in a HMO and are wifi is rubbish and now i don’t have any signal. i can’t contact customer services because i don’t know the account number as i’m a tenant!! how do i speak to a human?!
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djacid
(@djacid25) reported
@virginmedia Thank you for getting back to me. Iv been with yourselves a number of years now. And I rely on my internet as I stream via the platform @Twitch and my internet just cuts out. Iv gone onto the site and done a check. But that comes back fine. I just have no way of knowing th issue
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Richard Baker
(@richarddbaker) reported
@mitchec1 @SkyUK @virginmedia Good luck!!! Virgin broadband has been terrible for me
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James Vickery
(@JVickeryUK) reported
@virginmedia There isn't, website says there are no issues in the area. We're in the SW18 area so grateful if someone can take a look. Has been down for about an hour.
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Claire (Ferdinando) Mackie
(@clairejdmackie) reported
@virginmedia @virginhelp Bit long for a tweet, but new system, can't load Office (for Outlook) because codes, forgotten passwords etc go to email, can't get email because can't load Outlook and Virgin Webmail not working for my main email. So I can't do much on my computer now (no work or games)
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⚫️ louise
(@ClobukObrien) reported
@virginmedia have the worst customer service agents known to man. Hence me moving over to @skytv for my mother-in-law.. you have lost a loyal customer, because of incompetent agents..
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Liv
(@livs_spamm) reported
please save us @virginmedia ! we are 7 students who need the internet for lectures....our landlord won’t give us the account number and says that we have to fix it ourselves
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Chris Rollings
(@Chris__Rollings) reported
@virginmedia down since about 1300h in SW18. What is going on?
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David Harris-Heffer
(@Loofa23) reported
@mitchec1 @SkyUK @virginmedia Yes I wish I could say Virgin was good but the tv signal quality in HD is poor, the customer service non existent and the operating system third behind Sky And Teletext.. All my kids wanted for Xmas was sky after we switched
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Depp
(@hzy979) reported
@virginmedia how does your price increase work? Seems like you just send email to customer and clearly disregarding the contract in place?