Virgin Media Outage Report in Kirkby in Ashfield, Nottinghamshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kirkby in Ashfield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kirkby in Ashfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Kirkby in Ashfield, Nottinghamshire, England
The most recent Virgin Media outage reports came from the following cities: Chesterfield, Mansfield, Nottingham, Ilkeston, Sutton in Ashfield, Kirkby in Ashfield and Alfreton.
| City | Problem Type | Report Time |
|---|---|---|
 Chesterfield |
Internet | |
| Mansfield |
TV | |
| Mansfield |
||
| Nottingham |
||
| Nottingham |
TV | |
| Nottingham |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kirkby in Ashfield, England
Latest outage, problems and issue reports in Kirkby in Ashfield and nearby locations:
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Claire Glenton
(@claireglenton) reported
from
Nottinghamshire, England
@virginmedia I don’t have one that I can see. I shall make another complaint and also include how long it took someone to even acknowledge me on Twitter. In fact it was only when I cc’d in other recognisable figure heads that I even got a reply.
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Steve Battlemuch
(@Battlemuch4WW) reported
from
Nottinghamshire, England
@virginmedia - losing any faith here - an hour on hold on Friday and another hour today. Appreciate the issues with staff working hours but you need a better way for customers to engage. I’m trying to address an increase from £43 to £59 for broadband costs! Maybe it’s time I left
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Keith Pates
(@KeithCP2) reported
from
Nottinghamshire, England
@virginmedia I have tried 2 or 3 times this morning to try and pay my bill, I could not find my p/w so had to reset and it kept timing out and I was not on long tried on computer and phone will try later when I get up please advise if problem your end Thanks
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Claire Glenton
(@claireglenton) reported
from
Nottinghamshire, England
@virginmedia even your text message service is cutting me off now. I really don’t know how to get in touch with anyone! I just need my WiFi to work!!!
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kevin lees
(@lees_vi) reported
from
Nottinghamshire, England
@LeslieH24367191 @YorkshireLady3 @afneil There’s already a petition targeting companies like virgin media asking them not to advertise on it(and it’s not even running yet) I know what I’d do if I was a virginmedia customer if they did
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Michael Wallage
(@Chops_Wallage) reported
from
Ripley, England
@virginmedia customer care should be renamed ‘customer don’t give a ****’ How long waiting to speak to someone...??? #rubbish #crapservice
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Claire Glenton
(@claireglenton) reported
from
Nottinghamshire, England
@virginmedia I will send another complaint now. I am@just trying to find out how to cancel the service through the ‘text service’
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paul
(@64derby) reported
from
Duffield, England
@virginmedia just installed virgin broadband 350 today ! only getting 5 mbps in my study.. phoned customers services for a booster to be told none in stock and phone back in 2 weeks.. took me over an hour to speak to a person in India who couldn’t help
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I NeedADream-Y1choir
(@castusthered) reported
from
Nottinghamshire, England
@Gordonturner3 @virginmedia Where did you get this from? Any link? Our WiFi is terrible in NG3
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Claire Glenton
(@claireglenton) reported
from
Nottinghamshire, England
@virginmedia We have tried this and have got nowhere. @MartinSLewis are Virgin Media on your radar for poor service and terrible customer service. @broadbanduk this service from VM is non-existent and there is no way to contact them for a reliable solution.
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Claire Glenton
(@claireglenton) reported
from
Nottinghamshire, England
@virginmedia Reference: C-1501213540 I have asked to be disconnected after another day of not being able to get the issue fixed.
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Claire Glenton
(@claireglenton) reported
from
Nottinghamshire, England
@virginmedia I’m not sure how long they will take as I sent the complaint on 16th December. So almost a month!
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Claire Glenton
(@claireglenton) reported
from
Nottinghamshire, England
@virginmedia I don’t have one that I can see. I shall make another complaint and also include how king it took someone to even acknowledge me on Twitter. In fact it was only when I cc’d in other recognisable figure heads that I even got a reply.
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Keith Pates
(@KeithCP2) reported
from
Nottinghamshire, England
@virginmedia I am still trying to pay my bill, I have been since earlier this morning, just tried on a laptop and as soon as I click on pay now it comes up with message your session has timed out please help Thanks
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Cathy Stoddart
(@ceejay278) reported
from
Nottinghamshire, England
@chlosharpp @virginmedia @neckdurp Did you get through yet? Ridiculous when you only want to transfer your service to your new flat! 🙄
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tia carter🥑
(@_teecarts) reported
from
Eastwood, England
virgin media is down in my area so looks like i can’t work👏🏼
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Graham Cooper
(@GrahamCooper61) reported
from
Mansfield Woodhouse, England
@virginmedia how much will I owe if I cancel now. my contract ends in may please
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Claire Glenton
(@claireglenton) reported
from
Nottinghamshire, England
@virginmedia @MartinSLewis @BBCWatchdog I have tried all these methods and no one can help with my WiFi issue! I can’t get through on the phone have tried daily for weeks. I have even sent complaints and had no reply.
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trevor tuffin
(@trevortuffin) reported
from
Blackwell, England
I CAN TELL YOU NOW VIRGIN MEDIA I WILL DEFINATELY NOT BE RENEWING MY CONTRACT WITH YOU AGAIN EVER WHEN MY CONTRACTUAL TIME IS UP YOUR COMPANY WILL BE HISTORY I AM SICK TO THE BACK TEETH OF YOUR INTERNET SHODDY SERVICE CONSTANTLY DROPPING OUT.
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Mark Simms
(@marksimms3) reported
from
Selston, England
I want to leave @virginmedia but they are hoping I lose the battle of how long can we keep this man on hold before he gives up” battle ..what a terrible company.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Daniel.
(@DanielMc94) reported
@virginmedia Been on 2 separate calls for an hour each and been disconnected both times. Been waiting for an hour for a text with no reply. Any chance of a reply so I can cancel?
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Alison Getty
(@1980ac) reported
@virginmedia just been cut off after waiting on the phone for over an hour to cancel my braodband…
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TheMekon_Venus (C₃)
(@TheMekon_Venus) reported
@virginmedia Please don’t patronise me.. I spoke to the team on the virgin number. Explained I have a disability.. and they cut me off. Engineer is booked. My wait is almost a week. No help.
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KAG
(@kiraG021424) reported
Anyone else in Glasgow having problems connecting to @virginmedia Wi-Fi?
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Peter Trinder
(@petertrinder) reported
@virginmedia I have been trying for the last two days to notify you that I am moving house. I have tried your chat function (awful), and just spent 52 minutes waiting on hold on the phone, and have just been cut off. I don't know how any legitimate company can operate like this.
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Michelle Cunningham
(@GinQueen01) reported
@virginmedia what’s going on with your customer service phone lines!!! I have spent 4 hours trying to get through today, 5th call so far been waiting 45 mins sort it out!
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TheMekon_Venus (C₃)
(@TheMekon_Venus) reported
@virginmedia I don’t need to be patronised.. or quietened down.. I need help by someone that can get something done quickly. Can you arrange that? Can you actually do anything real to help the situation? Or is this just PR?
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Jozo70 🇬🇧
(@YellowZephyr) reported
@virginmedia Hello again, tried with Firefox, Chrome and Edge all the same issue, popping with DEF01 after adding a 0 at the end
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skyblueloyalist
(@skyblueloyalist) reported
@virginmedia No but tomorrow will be cancelling 100% your services are absolutely shocking and so is the customer service.
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Abbas Sharif
(@AbbasaSharif) reported
@virginmedia I appreciate your help, messaging isn't the best form of communication. I am not angry at you, but I am annoyed of the service I am getting. My postcode is W3 8EW.