Virgin Media Outage Report in Kirkby in Ashfield, Nottinghamshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kirkby in Ashfield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kirkby in Ashfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 23: Problems at Virgin Media
Virgin Media is having issues since 08:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Kirkby in Ashfield, Nottinghamshire, England
The most recent Virgin Media outage reports came from the following cities: Ilkeston, Nottingham, Chesterfield, Selston and Mansfield.
| City | Problem Type | Report Time |
|---|---|---|
 Ilkeston |
Internet | |
| Nottingham |
Phone | |
| Nottingham |
Internet | |
| Nottingham |
Wi-fi | |
| Nottingham |
Internet | |
| Nottingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kirkby in Ashfield, England
Latest outage, problems and issue reports in Kirkby in Ashfield and nearby locations:
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Michael Harrison
(@Michaelh747) reported
from
Staveley, England
@virginmedia hey guys! One of my network ports on my router has stopped working. Any ideas if I can get a new router? I can DM you my details?
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Scott Cracknell
(@Scottcracknell) reported
from
Nottinghamshire, England
@virginmedia Cancellations team have booked me and engineer for today , however it’s now almost 2 weeks without a usable internet connection whilst trying to work from home. Not at all happy with the customer service I’ve received so far as the service team doesn’t listen
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Sean
(@WafcSean) reported
from
Nottinghamshire, England
@virginmedia And broken again. Do you actively like stopping people from doing their job? Wastemen
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Robert Dingwall 🕷 🏴 🇪🇺 Reunite
(@rwjdingwall) reported
from
Nottinghamshire, England
@IlkeTurkmendag @virginmedia The same company decided to 'improve my service' yesterday by cutting my connection for 4 hours when I should have been in government videoconferences about the pandemic!
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Trent
(@endpete) reported
from
Radcliffe on Trent, England
@virginmedia NG12 has no wifi and you webpage is showing no solution until. 11.00. Given the amount of people working from home this delay is not acceptable. Please update with details of the actual issues.
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Fabio Gardella
(@fabs2305) reported
from
Sutton in Ashfield, England
@virginmedia service is totally disgusting, rang on behalf of my mother in law...who is 78 and on state pension....first time offered her package at £44.20 then after wanting to to think about it rang back 20 mins later to be told it’s £57 per month end of story utterly shocking
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Sean
(@WafcSean) reported
from
Nottinghamshire, England
@virginmedia It was - until now. This is garbage. Been on and off for 4 months (including a new router) but now you’ve just gone to full intermittent service, while we’re in full isolation too. Proper naff.
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Scott Cracknell
(@Scottcracknell) reported
from
Nottinghamshire, England
@virginmedia I did speak to someone who said they’d made some changes to my settings and told me that would fix my connection and then lied to me saying they will transfer me to complaints to discuss my ongoing issues but in fact transferred me to cancellations
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toni 🌸
(@antoniaff17) reported
from
Nottinghamshire, England
2nd online seminar of the year = absolute fail. I couldn't hear anyone on the call and the wifi decided to drop the call for about 10 minutes. @virginmedia disappointed. Final year of uni not looking good
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Matthew Nash
(@MJNashy) reported
from
Nottinghamshire, England
@virginmedia Im trying to pay my bill over the phone. Keeps asking for acc details then cutting me off. Then pressed # to receive a text message - not received a message yet. Can anyone help?
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Andrea Chipman
(@AndreaChipman) reported
from
Nottinghamshire, England
@JordoClarky @virginmedia Appalling service tonight in Nottingham, two weeks after being told that all faults had been fixed. We need reliable internet service. Virgin is clearly having systemic problems in certain parts of the country and shouldn’t be charging those customers extortionate prices
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Scott Cracknell
(@Scottcracknell) reported
from
Nottinghamshire, England
8 days without being able to have a stable internet connection, complaint raised and no response within 72 hours as advised and another half an hour on hold...thanks @virginmedia for the excellent service you provide
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Jayne Moore
(@moore2_jayne) reported
from
Annesley, England
@virginmedia @Ofcom how is it acceptable to have no service staff picking up a call after 90 minutes and to leave a vulnerable older person with no telephone?
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Thomas Robinson
(@Tomasu87) reported
from
Staveley, England
@virginmedia I can’t login in to my email it’s says that part of the site is down do u knowwhen it mite working again
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Michael Harrison
(@Michaelh747) reported
from
Staveley, England
@virginmedia Well one of my network ports still isn't working. Had the router for years. Anyway I can get a replacement?
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Keith Pates
(@KeithCP2) reported
from
Nottinghamshire, England
@virginmedia do you have this number to send out text messages 789445 if not then it is a spammer using your name, please advise either way, I have heard you are getting spam problems Thanks
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Jayne Moore
(@moore2_jayne) reported
from
Annesley, England
@virginmedia please can you inbox me urgently about restoring my dementia Mums phone line - been holding for over an hour with no human to help - this is urgent. Poor service so far.
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Thomas Robinson
(@Tomasu87) reported
from
Chesterfield, England
Hi @virginmedia your email part of the web site has been down for about week now
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Mark Haydock
(@MarkHaydock5) reported
from
West Bridgford, England
@StuartRoss64 @virginmedia Hope they get back to you Stuart. Disgraceful service!
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Matthew Nash
(@MJNashy) reported
from
Hucknall under Huthwaite, England
@Tash__Wilson @virginmedia Their customer service isn’t good. I had direct debit cancelled by them (didn’t tell me) and charged me for moving house (again didn’t tell me). Them and Sky are similiar, they’ll happily take money but even when it’s their fault the most you get maybe and apology and credit.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mandie
(@girl_foo) reported
@virginmedia your mobile voicemail is shocking, asks you to leave a message, cuts you off, asks you again, cuts you off, asks again gives you 5 seconds then says goodbye, it's every customer on your service, think it needs sorting
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Manraj
(@Manraj_Virkk) reported
@virginmedia Only TV issues but broadband is listed as fine. The outage only lasts for a couple of mins but it’s enough to disrupt me working
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Nur
(@AMothersSon) reported
@virginmedia I've made Virgin Media aware of the issue. It's now for you to sort. If you choose not to because you're expecting my mother to call or message you because you couldn't do your job the first time then that's on Virgin Media. It's simple, listen to your recording of the call.
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NumberOne
(@NumberOneCrypt) reported
@virginmedia Two issues in my postcode, resolution time 22:15 so just the 11hours downtime if resolved by the estimate.
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Andy Campbell-May
(@aka_bil) reported
@virginmedia Nothing showing now. Had three texts in two days saying faults have been fixed. Fingers crossed that the network is finally stable.
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Manraj
(@Manraj_Virkk) reported
from
Leicestershire, England
@virginmedia why does my wifi keep cutting out every 15 mins for about 2 mins then come back? Not great when I work from home and my meetings cut out midway through…
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Liz.Loves.Labyrinth
(@labyrinth_liz) reported
@virginmedia At first it says there is only issue with TV then when does a different checker it says there is an issue, we have called and get told it will be resolved but never is, so as this is impacting my work I will have to go into the office where do I send in my travel receipts?
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Sally Canning
(@dogsrthe) reported
@virginmedia No said 1st she should have been sent an adapter? No idea what that was about. told issue sending a technician would text me time and date next day, no text.have to escalate then handsets not compatible with WiFi.then promised call back didn’t happen. She’s 88 and can’t deal
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Nur
(@AMothersSon) reported
@virginmedia Sorry I've already called in and was told I'd get a call back. Then I chased that call too and I'm constantly told you need to speak with my mother. So no, I've not only contacted on social media. Now it's on you to sort and I'm ready to issue formal complaints of fraud.
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Stuart Ritchie
(@ritchierichcfx) reported
@virginmedia wifi,tv, and phone all been down since Thursday. Not acceptable.