Virgin Media Outage Report in Kirkby in Ashfield, Nottinghamshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kirkby in Ashfield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kirkby in Ashfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Kirkby in Ashfield, Nottinghamshire, England
The most recent Virgin Media outage reports came from the following cities: Nottingham, Ilkeston, Mansfield and Chesterfield.
| City | Problem Type | Report Time |
|---|---|---|
 Nottingham |
||
| Ilkeston |
Internet | |
| Ilkeston |
Internet | |
| Nottingham |
Internet | |
| Ilkeston |
Total Blackout | |
| Ilkeston |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Kirkby in Ashfield, England
Latest outage, problems and issue reports in Kirkby in Ashfield and nearby locations:
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Mark Simms
(@marksimms3) reported
from
Selston, England
Wow... I honestly thought @virginmedia we’re the worst for customer service but seems like they’ve got serious competition from @ArrowXL_Help and @BandQ - both want to test your commitment to holding for an answer at least 20mins each
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Allison Briers
(@tizzy_woo) reported
from
Stapleford, England
@virginmedia That's the installations team, and they put me on hold again. Please give me an email address so I can put my notice in writing. It's pretty terrible that to cancel my contract I have to do a twitter conversation with you because I can't get through on the phone!
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Phillip Robottom
(@PhilRobottom) reported
from
Blidworth, England
@virginmedia When you’ve been on hold since 7.42pm then you get cut off after 1hr 3mins of waiting. Awful Awful Awful. This is only the fifth attempt to correct a long term existing customer. As per awful advertisements on TV shall we try and disguise ourselves as new customers!
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Dave Maran
(@DaveMaran) reported
from
Brinsley, England
@virginmedia intermittent internet connection and speed for the past 3 days. Support just tell you to restart or reset hub then hang up! This is getting ridiculous. 70mb at moment when it works, even thought I should get 350+.
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Jon
(@jonrileynffc) reported
from
Selston, England
@virginmedia No faults. Other channels fine. Just sky sports quality is terrible
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Allison Briers
(@tizzy_woo) reported
from
Stapleford, England
@virginmedia No, the operator confirmed my only option was to cancel as he couldn't reduce the price, so I asked him to formally cancel my contract, he put me on hold and never came back! After 45 minutes I hung up. Thanks for replying btw 😊
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Diana Brown
(@dibr150201) reported
from
Ravenshead, England
@McGiff @virginmedia And me. Internet down for three days and can’t get through. This happened a few weeks ago and I found the complaints 08000521474 I think 08436580676 is switch board. It worked then. Trying again tomorrow. I am a big fan carol.
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Andy Yates.
(@Andyy680) reported
from
Mansfield Woodhouse, England
@kevin0u @ASK_des @GMB @LBC I'd love to but here in the east kids I can't get it on the DAB radio and they aren't on the @virginmedia network.
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Richard Williams
(@rlswilliams) reported
from
Eastwood, England
Hmm ask for a @virginmedia customer support line mannager and then get cut off. Twice. 🤔
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Jon
(@jonrileynffc) reported
from
Selston, England
@virginmedia the picture quality on my sky sports is awful. Can barely make out who the players are 😕
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Mark Butterworth
(@markyb82) reported
from
Nottinghamshire, England
@virginmedia I'm trying to give notice to cancel my mobile contract with you but no one on the phones is actually able to help, turns out they never updated my address now hung up on me #fail #customerservice
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TheRealCraig
(@AnIndividualist) reported
from
Annesley, England
Hey @virginmedia been on hold for over 20 minutes. Is there any other way I can cancel my package. Thanx
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Kerry Turner
(@4goggas) reported
from
Nottinghamshire, England
@The_Crust @virginmedia I had that pain for several years. Moved house & got a new, shiny hub. I don’t even know what the two different bands are any more. Never see them pop up. For ages VMBB told me that my hub was up to date. Not.
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B&M Installations
(@BMInstallations) reported
from
Nottinghamshire, England
We are having problems with our phone lines today, we’re assured by @vmbusiness that an engineer is working to fix the problem but for now please call 07711576968 to reach us
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Diana Brown
(@dibr150201) reported
from
Ravenshead, England
@virginmedia I will try but why do you think I am on twitter gave up on 150 after35 minutes and no reply from chat room. There doesn’t appear to be a customer service.
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Mark Simms
(@marksimms3) reported
from
Selston, England
@bandq_help big shout out to Robert Reilly in your customer services Centre .. helpful, friendly, efficient. has done exactly what he said he would to resolve my issue and then called me to confirm! Credit to you @BandQ @bandq_help @virginmedia should hire Robert .. he’s good ..
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Denis Schluppeck
(@schluppeck) reported
from
West Bridgford, England
@virginmedia - you need to up your game! my experience today: terrible customer service and head-in-the-sand about some real issues affecting several 🏘 along the road (area ref 30). I really doubt the 99.96% uptime and 200Mbps* (*conditions apply) is even close to real world.
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Martyn Bowler 🇪🇺 #FBPE
(@MartynBowler) reported
from
Mansfield Woodhouse, England
@virginmedia I want to introduce my daughter who has bought a house. £29 a month for tv, broadband & talk weekend. Website is down to reset my password for the referral and the offer ends at midnight.
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Richard Williams
(@rlswilliams) reported
from
Eastwood, England
.@virginmedia call wait time for sales is 0.9 seconds. Transferred to 'Customer Support', and have been waiting for 34 minutes so far. #priorities 🤔
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Martyn Bowler 🇪🇺 #FBPE
(@MartynBowler) reported
from
Mansfield Woodhouse, England
@virginmedia so the password reset function on the website is down. Decide to call you but “we are busy and can’t take your call. Ring back after 8am tomorrow” want to introduce my daughter who has just bought a house but thinking of going elsewhere myself
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Jempson
(@PaulGDJ) reported
@virginmedia I raised a complaint 3 weeks ago about install. Just received an email saying you attempted to call me (even though I have no missed calls). Email says to call in - even though I’ve been told before I can’t speak to the Complaints team on the phone! Does it exist?🤔
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Charlie's Da!
(@eugmcg) reported
@virginmedia why is it so hard to contact you? I want to change package and is so difficult to get straight forward answer from website? Cust Service should be better in 2021.
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Mark Skinner
(@MarkSki09044056) reported
@virginmedia So how do I arrange it. The live chat is terrible, never gets you through. All I want is someone to let me know when I will get the booster. How do I go about cancelling. Terrible customer service, rubbish Internet and people over promise and under deliver
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Kevin Shepherd 🎯
(@Kevshep180) reported
Brilliant tv gone down and according to the message after phoning them it could be down till 10pm Get it sorted @virginmedia
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Audrey Gilmartin
(@audreygilmartin) reported
@virginmedia Yes I spoke to Stephen on the phone and he said it should be back in an hour, this is the second day we’ve had this problem, I hope it’s sorted today once and for all
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stuart farrier
(@qprhoops81) reported
Awful service from @virginmedia. Sold a terrible phone contract to my elderly parents with a £3 per megabyte charge!! Charged over £80 for using 1 gig of data in a month. Phoned to try and solve the problem and told its their fault for not opting out in 14 days. @WhichUK
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Lonesome Pie
(@LonesomePie) reported
@virginmedia No. Actual cables are not broken but exposed. My patience was severely tested during the hour I was trying to inform you via your web site. Eventually managed to speak to a human being by using a very circuitous route. You could do with emergency contact details on your web site.
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Jengus Khan
(@easyjengy) reported
@virginmedia There's ALWAYS a fault in the area. That's the problem.
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tommycrosstv
(@tommycrosstv) reported
@virginmedia Joke broadband service. Joke website. Joke customer service also a reprehensible use of Covid as an excuse to justify your inaction and disregard for consumer complaints.
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rob
(@RJM_83) reported
@virginmedia I don’t have an account I would be a new customer