Virgin Media Outage Report in Ilkeston, Derbyshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ilkeston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ilkeston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Ilkeston, Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Nottingham, Kirkby in Ashfield, Derby, Mansfield, Alfreton, Sutton in Ashfield and Ilkeston.
| City | Problem Type | Report Time |
|---|---|---|
 Nottingham |
TV | |
| Kirkby in Ashfield |
TV | |
| Nottingham |
TV | |
| Nottingham |
Wi-fi | |
| Derby |
Wi-fi | |
| Derby |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Ilkeston, England
Latest outage, problems and issue reports in Ilkeston and nearby locations:
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Amazon Aquatics
(@AmazonAquatics1) reported
from
Ripley, England
@virginmedia I just want to report an open cabinet on my street, and it's hard work, I don't want to sign up to your "community" as I have tried now twice and had to do the damn not a robot thing both times which takes ages and it says my email is not valid
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Charlie Bethel
(@charlie_bethel) reported
from
Beeston, England
@virginmedia Hi. Nobody has phoned or sent a text to my parents and there phone internet and tv is still not working. They have to keep topping up there mobile credit and nobody answers there calls
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Sinead Bacon👩🏼⚕️
(@prinnysinead) reported
from
Kegworth, England
@virginmedia need to sort their shit out, we’ve had shitty on off WiFi for months now 🙄🙄
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@virginmedia This could not have happened at a worse time for me. I'm happy to make them cups of tea if they fix the fault a little sooner.
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Paul
(@teaguestar) reported
from
Clifton, England
@virginmedia Your customer service ( that’s a complete trade description act wording) are shocking . 40 mins waiting cut off twice . Garbage
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thomas coupe
(@thomas_koop) reported
from
Hucknall under Huthwaite, England
@virginmedia There is no issue in the area as neighbours with virgin are using the service without problem. What should I do to resolve the service
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@virginmedia It's been like this for a while. I cannot rely on the service at all.
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@virginmedia Yes I have contacted Virginmedia a couple of times. It looks like there is a problem in Nottingham NG16 area again. This is a common issue. Disconnections and lack of a quality service.
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Nigel Booth
(@m0cvo) reported
from
Annesley, England
@gm8arv @2m0sql @M0VGA @SOTAbeams @TalkTalk @virginmedia The VM system I have here causes no problems from DC to 23cm (as high as I go currently) the only issue I had was when I tried using a mains data network from Argos and it destroyed 6m. Scrapped once identified.
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Lisa Pitt
(@lisa_c_pitt) reported
from
Gotham, England
@virginmedia can I cancel all services, new contract started 14th Nov. New changes dont take effect until 8th dec.
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Matt
(@jamawoki) reported
from
Radcliffe on Trent, England
@virginmedia I’ve been on hold for over 50 mins and now the hold music has stopped and it’s just static - but still connected. Help!!
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James Watts
(@james_watts) reported
from
Sandiacre, England
@virginmedia The is letting me know. Downloads are very slow a video that would normally take 3 mins is now 40.
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Matt
(@jamawoki) reported
from
Radcliffe on Trent, England
@virginmedia Thanks for relying! No difference on reboot and I only have wireless. It’s actually giving less than it did before the upgrade haha. Also I stayed in for an engineer last week who never turned up 😬
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Charlie Bethel
(@charlie_bethel) reported
from
Beeston, England
@virginmedia Very very poor customer service
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thomas coupe
(@thomas_koop) reported
from
Hucknall under Huthwaite, England
@virginmedia Still no services at all yet the online check says there is an issue.
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Lord William Niven
(@bigbrawbill) reported
from
Ilkeston, England
@virginmedia I am sorry, but what a shocking customer service, hardly speaking a word of english, patronising me as if I am setting it up wrong and going over what I have already done. Can I have someone english explain what us wrong. !!!!!
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@virginmedia The loss of service registration doesn't even work!
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@virginmedia What would be really good is if you send out a message to your customers telling them there is an issue rather than leaving it to them to find out that they cannot use your services.
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Lord William Niven
(@bigbrawbill) reported
from
Ilkeston, England
@virginmedia terrible customer service, my box is overheating, has done for around 2 days, we have to switch the box of for 5-6 hours then it comes back on, according to customer services nothing can be done until it happens again, then they will look at it. What a shambles
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@Louise4Mh @virginmedia You wait till they try and rip you off by allowing reverse unsolicited text messages to your devices and charge you a £1 a message for a message never sent or received. Criminal.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Adam Atkin
(@atkinleeds) reported
@virginmedia VM..I've received letters from you apologising for not replying in 28days to complaint, I've received multiple letters saying you'll be resolving in days (you've never contacted me), there is 3months of notes on the VM system regarding the issues.not that VM wish to resolve like
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Spiral
(@SpiralSt0rm) reported
@virginmedia I dont use wireless... that's my point all wired!! I've had the same issue before which was fixed, after there was a fault in my area the issue is back....
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*AlwaysBadTiming*
(@Vany_8209) reported
@virginmedia No we wanted to change name and bank details on our contract coz our flatmate was moving out but you decided in time like this to stop doing this so to be able to sort this out we HAD to cancel the contrac paying the early disconecting fee that was that amount! Not Cool not Cool
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Ｈｉｇｈｋａｇｅ
(@kaktusblack420) reported
I like how @virginmedia has put the price up to 45 quid for internet just for it to be the worst service I'm getting atm. Wi-Fi keeps cutting out and I'm not getting full DL speeds
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Ðúřř§õń
(@durrson) reported
@virginmedia Hi, I canceled my service with you last month but my account states the contract was renewed for year instead. I'd like to sort this out but I'm not prepared to hold on the phone for over an hour to get through to you. Can you advise an alternative means contact plz?
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Zeinegul Salimova
(@StratenergyUK) reported
@virginmedia How many times does one need to call you to cancel the contract that has not started yet? I have not been successful even after 2 days and 5 calls.
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Khloe2910
(@klokeen1) reported
@virginmedia @Ofcom why is it, we have tried phoning, chat, text service, even recorded delivery of a letter, and you still refuse to acknowledge that we want to cancel our contract with you. Have now cancelled our direct debit with the bank, as maybe then we might get a response
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Kelly Byrne
(@KellyBy41777320) reported
@virginmedia I am moving abroad and no longer need your services. Unfortunately your website is appalling and is obviously intended to make it extremely difficult to cancel your services. Please can you send me the envelope needed to return the equipment back to you.
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Lewis Jones
(@manceinion) reported
@alper1990 @virginmedia hi @alper1990 have you sorted this yet? ported to vm on Tuesday and no imessage since, VM just confirmed on the phone that there is a known issue between VM and apple for iMessage activation. no ETA for a fix
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Mandy Martin
(@mandydowler) reported
@virginmedia your second line technical support team just put the phone down on me whilst having a conversation just because I couldn’t hear them. Please can you get back to me as I have a very upset 92 year old trying to access her emails......