Virgin Media outages and service status in Ilkeston, England

Problems in the last 24 hours in Ilkeston, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ilkeston, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Ilkeston, England

The most recent Virgin Media outage reports came from the following cities: Ilkeston, Nottingham, Gedling District, Derby, Mansfield, Sutton in Ashfield, and Kirkby in Ashfield.

City	Problem Type	Report Time
Ilkeston	Internet	15 hours ago
Nottingham	Wi-fi	18 hours ago
Nottingham	TV	1 day ago
Nottingham	TV	3 days ago
Nottingham	TV	3 days ago
Nottingham	TV	4 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Ilkeston, England

Latest outage, problems and issue reports in Ilkeston and nearby locations:

• 
  Laura Coxon (@looby1376) reported 7 minutes ago from Ruddington, England

  @virginmedia how can I increase my upload speeds it’s causing me serious problems working from home, download speed is awesome though

• 
  Marie Reynolds (@portergill) reported 10 minutes ago from Clifton, England

  @virginmedia hi trying to call 150 from my landline to discuss my account and the number just disconnects. Please help

• 
  helen (@helen6253) reported 11 minutes ago from West Bridgford, England

  @virginmedia @BBCBreaking Is there a complete outage of Virgin Media email. All customers unable to get in? I have rung the call centre and have been given up to 48 hours for a fix!

• 
  Rebecca Ward (@HistoricCatLady) reported 13 minutes ago from Mackworth, England

  @virginmedia what’s going on? I can’t even get onto your website for the service tracker using my phone data! I could really use an update here so that I can actually work!

• 
  James Armstrong (@iamj_armstrong) reported 13 minutes ago from Beeston, England

  @virginmedia There isn’t an outage. I have been told it may be a line fault but the hub was fine yesterday afternoon

• 
  Bhavna 🙋🏽‍♀️ (@MissBeBop) reported 17 minutes ago from Eastwood, England

  @virginmedia Yes and no. My internet isn’t working all the time and continuously cuts out, this is on a wired connection. I have done the self help, also done the reset when I call through. Have done the pin prick reset and changed hub settings. Still nothing. Have previously been told I need

• 
  Steve Barlow (@red_dog14) reported 19 minutes ago from West Bridgford, England

  @dannyboy71 @skytv Good luck with that Dan @virginmedia without doubt the worse company I’ve ever had to deal with. Absolute shambles of a company who don’t give a flying toss about customer service. Can’t even be arsed to respond even if u put a complaint in writing.

• 
  paulwitneyphoto (@paulwitneyphoto) reported 20 minutes ago from Ruddington, England

  @virginmedia No, I don't want to do things by text, I want you to ring us, (an English speaking person not a call centre in Delhi) I am a paying dissatisfied customer!🤬

• 
  Mark Simms (@marksimms3) reported 30 minutes ago from Selston, England

  I want to leave @virginmedia but they are hoping I lose the battle of how long can we keep this man on hold before he gives up” battle ..what a terrible company.

• 
  Ken Godber (@GodberKen) reported 31 minutes ago from Annesley, England

  @virginmedia hi - I have a sim only mobile contract that's not been used for at least 18mths. I've stopped the DD as I'm unable to simply cancel via website and the number quoted to call doesn't work. I've got nowhere to go with this problem now.

• 
  Ruth Machin (@ruth_machin) reported 33 minutes ago from Burton Joyce, England

  @virginmedia ... on the phone for 55 minutes and still no resolution to poor internet connectivity. Civil servant, health care professional and engineering student all struggling to work at home 😕

• 
  Matthew Nash (@MJNashy) reported 38 minutes ago from Hucknall under Huthwaite, England

  @Tash__Wilson @virginmedia Their customer service isn’t good. I had direct debit cancelled by them (didn’t tell me) and charged me for moving house (again didn’t tell me). Them and Sky are similiar, they’ll happily take money but even when it’s their fault the most you get maybe and apology and credit.

• 
  Emily Rooke (@emroo21) reported 40 minutes ago from Woodthorpe, England

  @virginmedia is there an outage in Nottingham NG3 area? Our Wi-Fi’s currently not working and the service checker webpage isn’t loading so can’t find out.

• 
  Ken Godber (@GodberKen) reported 43 minutes ago from Annesley, England

  @virginmedia You couldn't make this incompetence up - had another call, chasing 2 mths costs for a phone not used in over 2 yrs, unable to cancel via website or previous Twitter conversation, and then cuts me off. It's a mthly sim only, if I don't use it don't charge me - simples.

• 
  Paul Dennison (@pdenno) reported 45 minutes ago from Beeston, England

  @virginmedia why call me twice today, tell me I am a valued customer (22 yrs) and offer me a broadband speed not yet available in my area!! Once again a waste of my time and yours. I would feel more valued if you call and offer me a small saving on my monthly bill! 🤔

• 
  Dane (@Forest_Dane) reported 48 minutes ago from Beeston, England

  @marc1box @leonagraham @virginmedia Those lights say it's the Internet. I'm lucky here, been with Virgin since it was diamond cable and NTL and only 128kb/s. Probably only had a few days down in all that time and one of this was a failed router. Not cheap though

• 
  Lee Smith (@lee0510) reported 53 minutes ago from Ilkeston, England

  @virginmedia please tell me how to speak to someone in your organisation! I can’t get through on line as it doesn’t recognise me even though you bill me and your phone system won’t allow me to speak to anyone. Customer service is diabolical.

• 
  B Farn (@aaronfarny_b) reported 55 minutes ago from Ilkeston, England

  Right @virginmedia is truly the worst internet - So I am looking to change providers as soon as possible - Not worried about TV packages etc as We are good with free view - can anybody recommend a ISP with a good monthly rate and none of the hidden fees etc?

• 
  Amanda (@imageprincess) reported 57 minutes ago from West Bridgford, England

  Help @virginmedia - you tell me to upgrade online but It says I can't! Half of your help pages go to an error page and sorry the rest of us are running customer care services during COVID! I want to self serve but can't and you expect me to stay on the phone for an hour!

• 
  DaveInNotts 🇬🇧+🇺🇦 (@davidjamesdj) reported 60 minutes ago from Rainworth, England

  @Spikebmth @takeitev @myenergiuk One of the good things about a Zappi is it’s screen, which means it can be operated with out internet or WiFi, which can be useful in a emergency, especially if your on Virgin Media ?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jake T (@05jake5) reported 5 minutes ago

  @jomickane @Benleo @virginmedia Sky is alright, TV too expensive but internet by itself ok price. Good customer support too.

• 
  DAVIDBUZZ2904 (@DAVIDBUZZ2904) reported 6 minutes ago

  @virginmedia Hi my contract is ending soon can anyone help me get a better price ?

• 
  Dave (@DaveWW1877) reported 7 minutes ago

  Has anyone else received horrendous Customer Service from @virginmedia regarding the handling of complaints. ?

• 
  adrian warren (@apgloria) reported 8 minutes ago

  @Benleo @virginmedia They cannot be worse the Vodafone or BT, maybe as bad, but impossible to be worse

• 
  v (@uraniumfroge) reported 9 minutes ago

  @virginmedia Every day it’s just “wait until tomorrow” with no real update, no installation date and no communication yet we’re being threatened with huge cancellation fees despite having no service at all. Can someone please actually take ownership of this situation?😡😡😡

• 
  Rick (@rickta1) reported 10 minutes ago

  @virginmedia @Benleo Generic replies and absolutely unforgivable call centres off shores just to make that bit more money out of millions- all the while providing an awful service!!!!! Leave them like so many of us all have. Loyalty means nothing to them.

• 
  jamiezerofour (@jamiezerofour) reported 14 minutes ago

  @Benleo @virginmedia Serious point - I have never ever ever considered virgin media because, for at least 20 years - they have had the most appalling customer services reputation.

• 
  We need Restore Britain (@katesonly) reported 16 minutes ago

  @Benleo @virginmedia Avoid like the plague, if you move house before your contract is up & they don’t supply their service in your new area, they expect you to keep paying for receiving nothing, often 18 - 24 month contracts & they don’t make this clear. Sketchy service with sketchy coverage

• 
  COVENANT ENFORCER ENGLAND (@SniperRais) reported 16 minutes ago

  @Benleo @virginmedia yes they are not good at customer service .... they only have process for what the business doeballs call the happy path. I had to suffer these morons until I could retire , they were coming through the Grad systems and qualifications were replacing wisdom and experience.

• 
  Peter mcgoldrick (@PetermcRed) reported 17 minutes ago

  @Benleo @virginmedia I had to take them to an independent arbitration for compensation. My internet didn't work properly from day 1. They didn't fix it, so I refused to pay my outstanding bill and switched immediately to BT. They kept sending me threatening emals. I won my case.