Virgin Media Outage Report in Ilkeston, Derbyshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Ilkeston come from postal codes DE7.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ilkeston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ilkeston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Ilkeston, Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Mansfield, Nottingham, Derby, Ilkeston, Long Eaton, Sutton in Ashfield, Castle Donington and Kirkby in Ashfield.
| City | Problem Type | Report Time |
|---|---|---|
 Mansfield |
TV | |
| Mansfield |
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| Nottingham |
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| Nottingham |
TV | |
| Nottingham |
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| Nottingham |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ilkeston, England
Latest outage, problems and issue reports in Ilkeston and nearby locations:
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Matthew Nash
(@MJNashy) reported
from
Hucknall under Huthwaite, England
Is the picture quality a @virginmedia problem or a @SkySportsBoxing @SkySports problem? Either way can it get sorted please!? If not who do I complain to because for £25 this isn’t good enough! #AJPULEV #PPV #BOXING
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trevor tuffin
(@trevortuffin) reported
from
Blackwell, England
VIRGIN MEDIA NOT FIT FOR PURPOSE YET AGAIN MY INTERNET HAS DROPPED OUT BUT NO OFFER OF SOME REFUND COME MR MUSK HURRY AND GET THAT SKYLINK HERE IN UK SO I CAN GET RID OF POOR SERVICE FROM VIRGIN MEDIA.
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That There PLEB
(@TT_PLEB) reported
from
Hucknall under Huthwaite, England
@virginmedia WiFi down, AGAIN, Ethernet devices working fine, just wireless that isn't working. Happening more and more recently and it's getting absolutely infuriating.
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Ruth Machin
(@ruth_machin) reported
from
Burton Joyce, England
@virginmedia ... on the phone for 55 minutes and still no resolution to poor internet connectivity. Civil servant, health care professional and engineering student all struggling to work at home 😕
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OfficialJohnHarrison
(@jph1962) reported
from
West Bridgford, England
@virginmedia hi can’t get email either on phone lap top - is server down- live in NG12
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Lee Smith
(@lee0510) reported
from
Ilkeston, England
@virginmedia please tell me how to speak to someone in your organisation! I can’t get through on line as it doesn’t recognise me even though you bill me and your phone system won’t allow me to speak to anyone. Customer service is diabolical.
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DJ Dan-E-D
(@DannyD678) reported
from
Felley, England
@virginmedia Still no return bag 3 weeks after you said you were sending it. Can’t speak to you because I’m not a customer. Sort it out please ASAP.
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trevor tuffin
(@trevortuffin) reported
from
Blackwell, England
VIRGIN MEDIA YOUR SERVICE IS NOT FIT FOR PURPOSE MR MUSK AND SKYLINK IS FAR MORE ATTRACTIVE WHEN IT ARRIVES HERE AND FAR FAR SUPERIOR.
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Laura Coxon
(@looby1376) reported
from
Ruddington, England
@virginmedia how can I increase my upload speeds it’s causing me serious problems working from home, download speed is awesome though
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Mr T O'regan
(@Taidhgh) reported
from
Beeston, England
@virginmedia service in NG8 #Nottingham becoming an expensive joke. Now apparently likely to be intermittent until 3pm for 'improvements' but no notice given? Great service guys. #planning
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paulwitneyphoto
(@paulwitneyphoto) reported
from
Ruddington, England
@virginmedia Yes, your phone operators speak poor English and you have closed your shops so I can no longer go in and physically hold a phone!
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Katy Oliver
(@k28ykaty) reported
from
Sandiacre, England
@virginmedia Except if your me.. I’ve continually been supplied with a poor excuse for broadband.. I was promised a booster for my signal yet weeks later I’ve still not received it.. your not keeping up your side of this contract.. will not renew my contract when this is over!
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trevor tuffin
(@trevortuffin) reported
from
Blackwell, England
TWICE MY INTERNET HAS DROPPED OUT TODAY SORT IT VIRGIN MEDIA ITS NOT GOOD ENOUGH YOUR NOT FIT FOR PURPOSE THE CHINESE ARE BETTER THAN THE AMERICANS AT DELIVERING INTERNET I SINCERLY HOPE ELON MUSK IS BETTER THAN VIRGIN MEDIA SO I CAN TERMINATE VIRGIN MEDIA AND GO WITH HIM.
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Jamie Hickling
(@Jamiehickling15) reported
from
Hucknall under Huthwaite, England
Ay yoo, @virginmedia, fix my mans @siMzaahh wifi it's been down 4 days and I need my Warzone duo back online.🤨
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Stephen
(@StephenKFrost1) reported
from
Eastwood, England
@virginmedia work done on our internet network has left us with weak security at the same time this was happening I had a new update on my Apple iPhone. Not ver happy with situation.
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trevor tuffin
(@trevortuffin) reported
from
Blackwell, England
MESSAGE TO VIRGIN MEDIA IF MY INTERNET DROPS OUT AGAIN ONCE MORE I WILL DEFINATELY CANCEL MY CONTRACT FOR BREACH .
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Bhavna 🙋🏽♀️
(@MissBeBop) reported
from
Eastwood, England
@virginmedia any idea of when service will resume in NG16 as currently trying to work from home with no internet 😩
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Amanda
(@imageprincess) reported
from
West Bridgford, England
Help @virginmedia - you tell me to upgrade online but It says I can't! Half of your help pages go to an error page and sorry the rest of us are running customer care services during COVID! I want to self serve but can't and you expect me to stay on the phone for an hour!
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Gareth Smith
(@gaz_smith123) reported
from
Ilkeston, England
@virginmedia have you got problems in area 30? My connection keeps dropping out!
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Lee Smith
(@lee0510) reported
from
Ilkeston, England
@virginmedia I cannot contact you by phone, your site will not allow me to sign in as my email is not available, clearly it wasn’t deleted from previous account so I can not see internet status or report faults. My Wi-Fi is intermittent, not working as I type reply.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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John Morgan 💙
(@JohnMor97232403) reported
@virginmedia I have NOT seen anyone working on the green coms box, so I doubt if my issue has even been looked at.
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Lesley Mulley
(@lesleym1358) reported
@virginmedia I did write to you but your complaints dept said I could not cancel by letter due to security issues! Weird as on your website it stated you could cancel by letter!
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James Bromley
(@jamesbromley) reported
When you get your price increase letter from VirginMedia, just call 0800 052 2001, hit the option for cancel and you’ll be given option to have a discount to match the increase, just by pressing “1”, don’t even have to talk to anyone. Really.
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ĴΛY ƇᎾИИᎾŔ
(@connjam) reported
@virginmedia my mum has been on the phone to you for 1hr trying to cancel her service. She’s in her 70’s and has spent the last 15 mins with an advisor who has left her waiting in silence while he ‘calculates her bill’. Shocking customer service making it difficult to leave.
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ĴΛY ƇᎾИИᎾŔ
(@connjam) reported
@virginmedia No she’s just text to say she’s hung up after 1.5hrs. Your agent told her he was just goi g to calculate her final bill and didn’t return. She hung up after 30mins of silence after 50mins to get through and 10mins of sales patter. Awful service. She needs to cancel.
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Donna Jefferies
(@donnajeff) reported
@virginmedia Yes I have checked and there are issues
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MetSpecial
(@MetSpecial2) reported
@virginmedia So can you confirm there are known @virginmedia issues in the SW19 area and it’s being worked on? It’s been intermittently not working for nearly a week now.
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Dizzy Squirrel Limited
(@DizzySquirrelUK) reported
@virginmedia What’s the average wait time to get through to your cancellation department? We’re currently up to 45 minutes - it this expected service?
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Annie blyth
(@AudreyBlyth) reported
@virginmedia so day 2 of no services , tell me why I cannot speak to a real person...site tells me there is an issue, next minutee no issue... come on , I work from home...broadband is essential! I pay you for a service...you broke your contract by not providing that .
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Liston 🏴⚽️🦊💙///
(@Liston1966) reported
@MarkgLcfc @virginmedia Glad to read this, mine is due soon and had issues in the past with them. Pay for 500mb best I get is 140! Will review supply when due increase in several weeks