Virgin Media Outage Report in Sutton in Ashfield, Nottinghamshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton in Ashfield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton in Ashfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Sutton in Ashfield, Nottinghamshire, England
The most recent Virgin Media outage reports came from the following cities: Nottingham, Alfreton, Ilkeston, Chesterfield, Mansfield, Kirkby in Ashfield and Selston.
| City | Problem Type | Report Time |
|---|---|---|
 Nottingham |
Total Blackout | |
| Alfreton |
Internet | |
| Nottingham |
Phone | |
| Nottingham |
TV | |
| Nottingham |
Internet | |
| Nottingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton in Ashfield, England
Latest outage, problems and issue reports in Sutton in Ashfield and nearby locations:
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Bal Sanghera
(@BalSanghera) reported
from
Nottinghamshire, England
@Ofcom @virginmedia Low and behold I got a SMS stating they identified a network issue and it has now been resolved. Really wish @virginmedia trained thier call centre agents better. Back online thanks👍
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Darren Fuller
(@dazfuller) reported
from
West Hallam, England
@virginmedia And that information is exactly the problem and the thing which needs reviewing by your security teams. It's terrible advice!
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michelle levick
(@shell163) reported
from
Chesterfield, England
@virginmedia That would be me then, no service since lunchtime!!
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Darrin
(@modpies) reported
from
Hucknall under Huthwaite, England
@ShappiKhorsandi @virginmedia @virginmedia are absolutely useless when it comes to customer service. As others have said, the only way I ever got any help was by contacting the office of the chief exec. Better still, cancel and switch to an organisation who know what they are doing.
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Phil Tomlinson
(@ambassador_phil) reported
from
Nottinghamshire, England
@virginmedia You are quite simply not listening to my complaint. Thank you but let’s end this convo and I will phone ‘customer retention’.
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Lisa
(@lisahaywood10) reported
from
Eastwood, England
@virginmedia The service is on permanent down time. Hence moving to @SkyUK no problems since
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David Dring
(@davidrdring) reported
from
Mansfield Woodhouse, England
There's a special place in hell for Virgin Media's barely English speaking customer service team
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Andrea Hodgkinson 💚
(@andie1105) reported
from
Nottinghamshire, England
@virginmedia No I wasn’t. The customer service girl seemed very unsure as to how to proceed. I explained more than once that it was brand new. I explained my neighbour had VM and I connect to a hotspot when outside.
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Mikey Lappin
(@mjlappo) reported
from
Nottinghamshire, England
@virginmedia Thank you for getting back to me. I wanted to look at changing my package, however given the level of customer service I feel it’s best to move to another provider. I should be getting a call back from a Manager today. Fingers crossed 🤞🏼
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Chris
(@chriskeeton) reported
from
Nottinghamshire, England
@alandavies1 @virginmedia That's an incredibly accurate description of my experience as well. Not only do they pass you from pillar to post, and know nothing about what each has told the customer, they also don't acknowledge anything UK customer center tells you. You're called a liar and no one helps.
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Jono Bradley
(@niijonodhg) reported
from
Ilkeston, England
I had to switch to my mobile network for this tweet to send. Sort it out @virginmedia it's becoming a joke.
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MJL
(@mjlangrish) reported
from
Nottinghamshire, England
Impressive that @virginmedia customer service is so bad that by the time you get past the 20 minute hold they’ve closed!!
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Gareth Morgan
(@gm6016) reported
from
Nottinghamshire, England
Wifi down again for third time in two weeks. Not good enough @virginmedia.
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Andrea Hodgkinson 💚
(@andie1105) reported
from
Nottinghamshire, England
@virginmedia You are doing exactly the same as the people in the phone. Pretending to help but telling me to call the same number. You’re just sending me round in circles. Your customer service is terrible. It’s a complete waste of time!
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San Fran Girl
(@LisaHoppi) reported
from
Hucknall under Huthwaite, England
@munkilove @SkyUK @NatalieMariaS59 @virginmedia I wouldn’t bother, if cancel and move to @virginmedia That’s what I’m going to do
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Ian
(@speedyred711) reported
from
Nottinghamshire, England
@psychospen @NMBLAKE @ourlauzy @SkyHelpTeam @virginmedia I'm with virgin and never need to speak to customer service It works properly all the time
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MelanieSmith
(@midgetgem1980) reported
from
Heanor and Loscoe, England
@virginmedia every sodding night at 7! No internet, connection dropping out, router rebooting itself 😡😡😡I think another provider is the answer if you can’t sort your shit out! I pay for fibre I expect fibre, not old dial up crap that took ages to connect & dropped every 2secs
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matt downing
(@mattdowning5) reported
from
Selston, England
@virginmedia just ordered a free WiFi booster, but received contract stating I have committed for another 12 months. I don't want to go ahead on these terms so won't be signing, can you advise how I cancel this upgrade within cooling off period. Thank you
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Gary Moore
(@Gary_Moore14) reported
from
Chesterfield, England
@bt_uk starting to regret signing up again to bt ....been having problems for months ...still not resolved ....good job virgin media isn't available 😢
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PriPri
(@Frizzx) reported
from
Mansfield Woodhouse, England
@virginmedia I’ve sorted it now after being on hold for over an hour, was then told they couldn’t help with my issue, and for me to then ring back 30 minutes later and have Someone sort my issue out in minutes.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Alana
(@AlanaBethCooper) reported
Beyond livid @virginmedia & their absolute sham of a 'service'. My Dad, @ACLegalServices has not had a working landline for over 2 years despite paying for it & chasing them. Local hospital couldn't reach him when he suddenly lost his wife a few weeks ago. @LutzSchueler 1/2
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urban_m
(@MAGHA121) reported
@virginmedia That was done when I phoned to complained about the issues. That’s why the engineer was called out. It was confirmed that I had poor speeds and dropouts.
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Sam Reed
(@Reeedy_) reported
@virginmedia No, it never does. According to your website everything is working fine. Best I’ve ever had is 40mb DL speed on a wired connection. It’s currently around 2% the speed I’m paying for.
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Daz Skubich #FreePalestine
(@paleghosty) reported
@virginmedia hiya, my postcode area has consistently had outages since we moved in 2-3 weeks ago and it is really not good enough considering that i work from home. please could you tell me when this issue will be resolved? ethernet connections go down too
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Mark Richardson
(@BinghamBloke) reported
@virginmedia Don't you think not being able to report a fault is a failing? Your status page was down and phone line cut you off. How can @Ofcom ever know how many faults have been reported if you don't let us report them?
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Alana
(@AlanaBethCooper) reported
@virginmedia @LutzSchueler Family had also been trying to get hold of us.@ACLegalServices has spent SO much time chasing over last 14 months with no resolution&each time having to start from the beginnging.Grieving for my Mum & just don't need this.I want to issue proceedings.2/2
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Russ Haines
(@HainesRuss) reported
@virginmedia Often at home it just drops out on devices so we have to turn WiFi off. And since we were told it’s faster it’s been a lot worse. Terrible for the money I’m paying
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Alana
(@AlanaBethCooper) reported
@virginmedia Continuously for over 14 months. See above. I suggest you look into @ACLegalServices account - you'll see all the DMs between you and sort it out. I want to issue proceedings for him.
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Lily Corani
(@lilycorani) reported
@virginmedia We have nothing until an engineer comes Thursday afternoon. I work from home so this is very bad
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cezabelle
(@Cezabelle) reported
@virginmedia Fancy telling your ataff that? I'm a complaint handler too, if a call dropped I always phone the customer back. And never cold transfer! Awful service