Virgin Media Outage Report in Sutton in Ashfield, Nottinghamshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton in Ashfield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton in Ashfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 03: Problems at Virgin Media
Virgin Media is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Sutton in Ashfield, Nottinghamshire, England
The most recent Virgin Media outage reports came from the following cities: Nottingham, Ilkeston, Chesterfield and Mansfield.
| City | Problem Type | Report Time |
|---|---|---|
 Nottingham |
TV | |
| Ilkeston |
TV | |
| Chesterfield |
Internet | |
| Ilkeston |
Internet | |
| Ilkeston |
Total Blackout | |
| Nottingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton in Ashfield, England
Latest outage, problems and issue reports in Sutton in Ashfield and nearby locations:
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Benji
(@BenjaminBoothe) reported
from
Nottinghamshire, England
@virginmedia are very sorry that it is the customers fault that they can no longer provide a service in the area they're moving to. Because of this it's ok 2 charge a customer an early disconnection fee even if they don't wish 2 cancel. Virgin Media I respect your hustle👏🏿👏🏿 😂😂
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Jono Bradley
(@niijonodhg) reported
from
Ilkeston, England
I had to switch to my mobile network for this tweet to send. Sort it out @virginmedia it's becoming a joke.
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PriPri
(@Frizzx) reported
from
Mansfield Woodhouse, England
@virginmedia I’ve sorted it now after being on hold for over an hour, was then told they couldn’t help with my issue, and for me to then ring back 30 minutes later and have Someone sort my issue out in minutes.
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michelle levick
(@shell163) reported
from
Chesterfield, England
@virginmedia That would be me then, no service since lunchtime!!
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Gary Moore
(@Gary_Moore14) reported
from
Chesterfield, England
@bt_uk starting to regret signing up again to bt ....been having problems for months ...still not resolved ....good job virgin media isn't available 😢
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David O'Hanlon
(@calmspacecoach) reported
from
Nottinghamshire, England
@virginmedia Worst mobile suppliers ever. Utterly fecking useless.
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Andrea Hodgkinson 💚
(@andie1105) reported
from
Nottinghamshire, England
@virginmedia You are doing exactly the same as the people in the phone. Pretending to help but telling me to call the same number. You’re just sending me round in circles. Your customer service is terrible. It’s a complete waste of time!
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Jason Fowler
(@JaceFowler) reported
from
Annesley, England
@virginmedia absolute joke, on hold for 1 hour and 8 mins to tell u that I wanna leave for shit service
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Mikey Lappin
(@mjlappo) reported
from
Nottinghamshire, England
@virginmedia Thank you for getting back to me. I wanted to look at changing my package, however given the level of customer service I feel it’s best to move to another provider. I should be getting a call back from a Manager today. Fingers crossed 🤞🏼
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Andy Whitley
(@arnoldbiker) reported
from
Mansfield Woodhouse, England
Hey @virginmedia I've been attempting to cancel my TV package now on 3 separate occasions. Just been told its an hour phone wait to cancel with no call back facility. Bet its not that long to wait if you want to join...
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matt downing
(@mattdowning5) reported
from
Selston, England
@virginmedia just ordered a free WiFi booster, but received contract stating I have committed for another 12 months. I don't want to go ahead on these terms so won't be signing, can you advise how I cancel this upgrade within cooling off period. Thank you
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Bal Sanghera
(@BalSanghera) reported
from
Nottinghamshire, England
@Ofcom @virginmedia Low and behold I got a SMS stating they identified a network issue and it has now been resolved. Really wish @virginmedia trained thier call centre agents better. Back online thanks👍
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Ian
(@speedyred711) reported
from
Nottinghamshire, England
@psychospen @NMBLAKE @ourlauzy @SkyHelpTeam @virginmedia I'm with virgin and never need to speak to customer service It works properly all the time
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David stone
(@stoneyboyblue) reported
from
Mansfield Woodhouse, England
@virginmedia ya TVs shit, ya internet’s shit , can’t wait till my contacts up so I can go cap in hand back to @SkyUK
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MelanieSmith
(@midgetgem1980) reported
from
Heanor and Loscoe, England
@virginmedia every sodding night at 7! No internet, connection dropping out, router rebooting itself 😡😡😡I think another provider is the answer if you can’t sort your shit out! I pay for fibre I expect fibre, not old dial up crap that took ages to connect & dropped every 2secs
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darrell bush
(@manics1975) reported
from
Mansfield Woodhouse, England
What's the deal with the announcer saying names twice.. or is there an issue with Virgin media again tonight 😂😂 never got it .. 🤔
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Darrin
(@modpies) reported
from
Hucknall under Huthwaite, England
@ShappiKhorsandi @virginmedia @virginmedia are absolutely useless when it comes to customer service. As others have said, the only way I ever got any help was by contacting the office of the chief exec. Better still, cancel and switch to an organisation who know what they are doing.
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Gareth Morgan
(@gm6016) reported
from
Nottinghamshire, England
Wifi down again for third time in two weeks. Not good enough @virginmedia.
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MJL
(@mjlangrish) reported
from
Nottinghamshire, England
Impressive that @virginmedia customer service is so bad that by the time you get past the 20 minute hold they’ve closed!!
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Andrea Hodgkinson 💚
(@andie1105) reported
from
Nottinghamshire, England
@virginmedia No I wasn’t. The customer service girl seemed very unsure as to how to proceed. I explained more than once that it was brand new. I explained my neighbour had VM and I connect to a hotspot when outside.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dave T
(@SCDave86) reported
@O2 I'm a customer of O2 and Virgin Media but have heard nothing about Volt benefits. Is this something you can check for me? Name and address on both accounts are the same.
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Gable Oak! 🌈🏳️🌈Girth Wind and Fire
(@pdunnery) reported
@DirectLine are moving into @virginmedia territory for being appealing in customer service . I’m sure if I was a new customer they would be picking my call up
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Phatz media
(@phatzmediauk) reported
@CarolineLucas BBC is a joke why should I be forced to pay for a service I don't watch I couldn't even tell you the last time I watch anything on BBC, why should be pay for sky or,virgin media and then have to pay another tax on top #outoftouch #outoftouchmp
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louisa button
(@beachbutton) reported
@virginmedia hello, im still waiting for my new contract to be emailed to me after a week. Please can you confirm when this will come through as it’s been messed up a couple of times so without email proof I’d prefer to cancel. Thankyou.
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Lee
(@LeeWallace_) reported
@virginmedia are jokes, every second day being told there’s an issue with a connection and unable to work from home properly, to make matters worse been on hold for two hours and Ed Sheeran is on ******* repeat
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Alan
(@AlanChivers1) reported
@virginmedia No, I was hoping to avoid that as its never easy to get through to anyone that can help
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🄰🄽🄳🅈 🄷🄾🄳🄶🅂🄾🄽 📺 📻
(@andyhodgsontv) reported
@virginmedia @vmbusinesshelp Yes. Many times. And all other routes of communication. After 5 days, its just back online. The issue in the end was a code sent by VM on sms to log me in... It was incorrect. Special.
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Fes
(@Fes_79) reported
@virginmedia trying to get in contact about rearranging a delivery but have been cut off 3 times after holding on the phone. Can you help with my issue?
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doppin_82
(@Doppin82) reported
@virginmedia seriously annoyed now. Been on the call for total of 4 hours!!! Cancel my inactive account and don't keep transferring me !!!!!!
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RavSM
(@RaviStato85) reported
Would be nice if @virginmedia stopped throttling the service..