Virgin Media

Virgin Media Outage Report in Sutton in Ashfield, Nottinghamshire, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sutton in Ashfield, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton in Ashfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sutton in Ashfield, Nottinghamshire, England 02/05/2026 18:10

February 05: Problems at Virgin Media

Virgin Media is having issues since 08:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sutton in Ashfield, Nottinghamshire, England

The most recent Virgin Media outage reports came from the following cities: Nottingham, Ilkeston, Mansfield, Chesterfield, Alfreton, Kirkby in Ashfield and Selston.

Loading map, please wait...
City Problem Type Report Time
United KingdomNottingham Wi-fi
United KingdomIlkeston Wi-fi
United KingdomIlkeston Wi-fi
United KingdomNottingham Internet
United KingdomNottingham Internet
United KingdomNottingham Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sutton in Ashfield, England

Latest outage, problems and issue reports in Sutton in Ashfield and nearby locations:

  • arnoldbiker Andy Whitley (@arnoldbiker) reported from Mansfield Woodhouse, England

    Hey @virginmedia I've been attempting to cancel my TV package now on 3 separate occasions. Just been told its an hour phone wait to cancel with no call back facility. Bet its not that long to wait if you want to join...

  • calmspacecoach David O'Hanlon (@calmspacecoach) reported from Nottinghamshire, England

    @virginmedia Worst mobile suppliers ever. Utterly fecking useless.

  • markyb82 Mark Butterworth (@markyb82) reported from Nottinghamshire, England

    @virginmedia I'm trying to give notice to cancel my mobile contract with you but no one on the phones is actually able to help, turns out they never updated my address now hung up on me #fail #customerservice

  • woolly80 Peter Walker (@woolly80) reported from Nottinghamshire, England

    Got to hand it to @virginmedia they excel themselves on their levels of customer service 👏. Hour and a half on the phone only for them to confirm what we knew all along, faulty box! Believe it'll be coming via Stork in the next week or so. Pity is everyone else's cs is the same

  • dibr150201 Diana Brown (@dibr150201) reported from Ravenshead, England

    @virginmedia I will try but why do you think I am on twitter gave up on 150 after35 minutes and no reply from chat room. There doesn’t appear to be a customer service.

  • woolly80 Peter Walker (@woolly80) reported from Nottinghamshire, England

    @virginmedia We have already given you a complaint number see, earlier tweets. We have added today's debacle to this so we should get a response within 7 days.

  • PhilRobottom Phillip Robottom (@PhilRobottom) reported from Blidworth, England

    @virginmedia When you’ve been on hold since 7.42pm then you get cut off after 1hr 3mins of waiting. Awful Awful Awful. This is only the fifth attempt to correct a long term existing customer. As per awful advertisements on TV shall we try and disguise ourselves as new customers!

  • acmtix 𝘼𝙙𝙖𝙢🐰 (@acmtix) reported from Eastwood, England

    @virginmedia I don't want content, I don't have your TV or your phone just broadband. So to increase this cost like this means that next time it comes to review my connectivity I will simply leave your service and move to a more competitive service that doesn't sneakily raise prices mid term.

  • marksimms3 Mark Simms (@marksimms3) reported from Selston, England

    @bandq_help big shout out to Robert Reilly in your customer services Centre .. helpful, friendly, efficient. has done exactly what he said he would to resolve my issue and then called me to confirm! Credit to you @BandQ @bandq_help @virginmedia should hire Robert .. he’s good ..

  • rlswilliams Richard Williams (@rlswilliams) reported from Eastwood, England

    Hmm ask for a @virginmedia customer support line mannager and then get cut off. Twice. 🤔

  • JusTWriGhT92x 2Kanes⭐⭐⭐⭐⭐⭐ (@JusTWriGhT92x) reported from Nottinghamshire, England

    @notcharlietwigg @virginmedia The amount of bust ups I've had with VM if be kicking off to ****

  • calmspacecoach David O'Hanlon (@calmspacecoach) reported from Nottinghamshire, England

    @virginmedia By the way, This is the 8th conversation about this issue, plus two phone calls and three visits to your shop

  • rlswilliams Richard Williams (@rlswilliams) reported from Eastwood, England

    .@virginmedia call wait time for sales is 0.9 seconds. Transferred to 'Customer Support', and have been waiting for 34 minutes so far. #priorities 🤔

  • BMInstallations B&M Installations (@BMInstallations) reported from Nottinghamshire, England

    We are having problems with our phone lines today, we’re assured by @vmbusiness that an engineer is working to fix the problem but for now please call 07711576968 to reach us

  • MartynBowler Martyn Bowler 🇪🇺 #FBPE (@MartynBowler) reported from Mansfield Woodhouse, England

    @virginmedia so the password reset function on the website is down. Decide to call you but “we are busy and can’t take your call. Ring back after 8am tomorrow” want to introduce my daughter who has just bought a house but thinking of going elsewhere myself

  • SteveSulley1 Steve Sulley (@SteveSulley1) reported from Nottinghamshire, England

    Unbelievable.. World Cup final and @virginmedia Internet down .. phones Down and TV down .. in Wollaton Nottingham #getitsorted #ineedarebate #thisisnotNYC

  • AnIndividualist TheRealCraig (@AnIndividualist) reported from Annesley, England

    Hey @virginmedia been on hold for over 20 minutes. Is there any other way I can cancel my package. Thanx

  • MartynBowler Martyn Bowler 🇪🇺 #FBPE (@MartynBowler) reported from Mansfield Woodhouse, England

    @virginmedia I want to introduce my daughter who has bought a house. £29 a month for tv, broadband & talk weekend. Website is down to reset my password for the referral and the offer ends at midnight.

  • calmspacecoach David O'Hanlon (@calmspacecoach) reported from Nottinghamshire, England

    @virginmedia Tried that. Nothing happens. Never mind, I'm sure I can find another mobile provider

  • woolly80 Peter Walker (@woolly80) reported from Nottinghamshire, England

    @virginmedia I accept it will take some time for you to get to the bottom of any complaint. What we would like is a service we're paying good money for to actually work and not have to wait another week for it to possibly be fixed. Tell me I'm not being reasonable here.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • TheLizAinslie Liz Ainslie (@TheLizAinslie) reported

    @virginmedia So your normal number where no one seems to help and hang up on us when we ask to speak to a manager as per the escalation info on your website? I'm asking for the number of someone who can actually help, please.

  • TremainRoss Ross Tremain (@TremainRoss) reported

    @virginmedia Nothing was told to wait till 7 pm before calling customer service which were closed. now it looks like its not happening as nothing is booked my options are to leave and pay to leave my contract early

  • bunsey73 Nigel Turner (@bunsey73) reported

    @virginmedia Hi. Webmail doesn’t work at all. I never use it but the last email from it is dated 2020. How do I find out my webmail password? I’ve just reset it again and the Mac email account still says it doesn’t recognise it

  • Carolinefizzy1 Caroline (@Carolinefizzy1) reported

    @virginmedia Point again: No service, no timeline to sort it, no urgency and no clue = virgin

  • dragonsangel01 Angel (@dragonsangel01) reported

    @virginmedia Morning, I never checked because children channels were working so I didn’t need to check.

  • Kelz_dc_cfc Kelz (@Kelz_dc_cfc) reported

    @virginmedia My volt benefit was added then the bill went up. All 5 people I have spoken to has said it should be 89. They all promise me it's sorted with a rolling credit on my account of 10.75 but never happens. My step dad is going to ring tomorrow because I'm fed up with it

  • RLM789 rlm (@RLM789) reported

    @virginmedia My complaint was sent to the manager so regardless of where Martin is, the manager was meant to contact me. Look into my complaint and get in contact. This is unacceptable service

  • Gboystyle Grant (@Gboystyle) reported

    @virginmedia Where to start! Moved house, virgin missed the installation date, then rescheduled, engineer didn’t do install correctly, acct not active, called support 7 times!! Still not working… I can see why virgin is losing customers! Rather awful service…

  • bozcroz Paul Crossley (@bozcroz) reported

    @virginmedia hi I have 2 iPhone contracts with you for my kids,since you changed carrier they can't receive or send texts ,make calls,no service in my area,you didn't tell me about this change,I'm paying over £60 aonth for 2 dead phones can you help please ?

  • NeilClarke1975 Neil Clarke (@NeilClarke1975) reported

    @virginmedia Believe me, it is all you hear, o2 sim thrust down your throat m actually all your deals online refer to it and bundle it in when you don't want it. There is simply not a deal you have for us. It is so disappointing after 16 years that you want to double our price. @skytv help!