Virgin Media Outage Report in Sutton in Ashfield, Nottinghamshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton in Ashfield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton in Ashfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 22: Problems at Virgin Media
Virgin Media is having issues since 08:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Sutton in Ashfield, Nottinghamshire, England
The most recent Virgin Media outage reports came from the following cities: Ilkeston, Nottingham, Chesterfield, Mansfield, Alfreton, Kirkby in Ashfield and Selston.
| City | Problem Type | Report Time |
|---|---|---|
 Ilkeston |
Internet | |
| Ilkeston |
Internet | |
| Nottingham |
Internet | |
| Nottingham |
Wi-fi | |
| Ilkeston |
Wi-fi | |
| Nottingham |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton in Ashfield, England
Latest outage, problems and issue reports in Sutton in Ashfield and nearby locations:
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Carol ✨
(@CarolSaysThings) reported
from
Nottinghamshire, England
@rahman_younus @virginmedia I’m with three as well, and it’s been a bloody awful week 😒
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martyn english
(@martynenglish2) reported
from
Blackwell, England
@virginmedia I have now been without my broadband for over 24 hours, are we anywhere near a resolution. A reply was expected last might but not received
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Sataana
(@MrSataana) reported
from
Annesley, England
Isn't it ironic, that when you do a special stream, @virginmedia always seems to go down... I'll try again tomorrow!
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Will
(@Wilko0103) reported
from
Nottinghamshire, England
@virginmedia There is no fault listed on the website yet when we call we get an automated message saying there's been problems in our area, we can't even use the internet due to the connection being awful
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CharlieTango🚁
(@CharlieTango135) reported
from
Nottinghamshire, England
@virginmedia do sport subscribers get a discount on the football games @primevideosport are showing... poor quality picture for UHD 🤬
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thomas coupe
(@thomas_koop) reported
from
Hucknall under Huthwaite, England
@virginmedia Still no services at all yet the online check says there is an issue.
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Nigel Booth
(@m0cvo) reported
from
Annesley, England
@gm8arv @2m0sql @M0VGA @SOTAbeams @TalkTalk @virginmedia The VM system I have here causes no problems from DC to 23cm (as high as I go currently) the only issue I had was when I tried using a mains data network from Argos and it destroyed 6m. Scrapped once identified.
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Will
(@Wilko0103) reported
from
Nottinghamshire, England
@virginmedia I've been suffering from 20-40% packet loss on my broadband for 2 weeks now, I've called up the service team multiple times and I've been given a different date on which it will be fixed 28th,29th,31st and now the 4th I'd like some clarity with what's happening
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Amazon Aquatics
(@AmazonAquatics1) reported
from
Ripley, England
@virginmedia I just want to report an open cabinet on my street, and it's hard work, I don't want to sign up to your "community" as I have tried now twice and had to do the damn not a robot thing both times which takes ages and it says my email is not valid
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Andy Helson
(@andyhelson) reported
from
Nottinghamshire, England
@virginmedia Then you can continue imagining how disappointed I am and look forward to my cancelling your contract at the 1st available opportunity. I, on the other hand, can only imagine that your competitors enjoy your customer service standards far more than I have.
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Mark Butterworth
(@markyb82) reported
from
Nottinghamshire, England
@timmy5686 @virginmedia Yeah been there before, the complaint takes just as long but they prob will not charge you for the downtime and call it compensation. Good luck in getting it sorted 😊
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I NeedADream-Y1choir
(@castusthered) reported
from
Nottinghamshire, England
@michaelanffc @Tonydaw00000735 @DaleHaywood @virginmedia @Beeboy0138 Games awful you’re not missing anything 😂
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Steve Sulley
(@SteveSulley1) reported
from
Nottinghamshire, England
@1robeson @virginmedia Any joy .. still not working
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martyn english
(@martynenglish2) reported
from
Blackwell, England
@virginmedia I have attempted to upgrade my package via phone at 9.30 this morning and was informed that the requested would be done “ within the hour “ Over four hours later I’m still waiting, tried to call back and gave up after 25 minutes on hold. Help !
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thomas coupe
(@thomas_koop) reported
from
Hucknall under Huthwaite, England
@virginmedia There is no issue in the area as neighbours with virgin are using the service without problem. What should I do to resolve the service
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Tom Jepson
(@thepixelgrid) reported
from
Nottinghamshire, England
@jbjon @virginmedia Fix by 7pm or so the service status page says... I’m not counting my chickens, TBH. 4G tethering seems to be pretty swift for now.
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Matt
(@jamawoki) reported
from
Nottinghamshire, England
@virginmedia Hey there! Thanks for replying. No I waited another 40 mins and then gave up - I rang this morning but of course I’ve had to go to work and they can’t help me unless at home lol. I was upgraded to 200mb but only ever get 40 (once 212!) :(
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Tom Patterson
(@TAPatto) reported
from
Nottinghamshire, England
Today's @virginmedia update: I've had 2 separate phone calls from different members of the Customer Retention Team asking if I want to sign back up with them or add any other services to the open phone line. Errrrr..... NO! 😡
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Tom Jepson
(@thepixelgrid) reported
from
Nottinghamshire, England
@virginmedia The postcode check shows no issue but, when there are two engineers (I hope) outside fiddling in the junction box and my hardware test says there’s no signal coming in I imaging it’s probably ***** for now. Really not ideal...
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Tom Jepson
(@thepixelgrid) reported
from
Nottinghamshire, England
I get back from my meetings in town only to find @virginmedia are messing with the internet outside and I’ve got no service. I should have stayed in the co-working space...
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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MazzaB
(@MazzaB15) reported
Worst customer service ever @SkyUK and @OpenreachHelp. Day 15 with no broadband, no phone, no smart tv , no action, no date for resolution, unbelievable! Choose @virginmedia - at least they can repair their own cables !#skyuk #broadband #badservice
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Geordie
(@Geordie2302) reported
@virginmedia Tried to move services when moved home and some major incompetence from your end after about 20 hours of pointless calls. Have gone with Sky now tbf and never thought I would. You owe me £76 and I don’t accept cheques.
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Steve Purser
(@stevepurser) reported
@virginmedia I’d like to make a complaint, ordered broadband to be installed at my address today, website says available and had email confirming install date, booked time off work and have just called to see what time your coming, to be told it’s cancelled as you can’t install
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Customer Service
(@vmbusinesshelp) reported
@liveliketheboy @virginmedia Hello, I am sorry that the service is not working correctly for you, can you please DM ua @vmbusiness with your business name, account number address and post code so we can check this for you, many thanks
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Jo Foster
(@_JoFoster) reported
@virginmedia Promised this amount will be amended-it never happens,call and get told there are no notes on the account,all calls are recorded. Of virgin listen to the retentions call they will hear everything on that call. And the call on the 16th Feb. Where the agent apologised for the error
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jacks
(@murraymount1) reported
@virginmedia What’s the point? They can’t help all I am getting is substandard ‘offers’ but no one is actually addressing the lies I was told!!
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Nockeye
(@nockeye) reported
@virginmedia Yup, did this as soon as I saw the issue, fault hopes to be fixed at 18:05 it said on the web then by txt, my boss is well pissed I can't do any work from home at the moment.
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Susan Mayberry
(@Susan__Mayberry) reported
@virginmedia Service checker says this is fine
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Ry
(@flanno__) reported
@virginmedia how is anybody supposed to get work done from home when you’re Wi-Fi is on & off all day? I pay nearly £95 a month for a service that I can’t use with stability. At least have the common decency to make your customers aware of ‘work’ in the area. Jesus Christ.
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Emma riley
(@Emmarilz123) reported
@virginmedia Hi as I have explained to your customer (care)!!!! I was in rented accommodation and they have sold my property. I now am staying with parents who are also with virgin ATM and have been 15plus years. They don't want to change their package either and I am unsure how long for.