Virgin Media Outage Report in Sutton in Ashfield, Nottinghamshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton in Ashfield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton in Ashfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 30: Problems at Virgin Media
Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Sutton in Ashfield, Nottinghamshire, England
The most recent Virgin Media outage reports came from the following cities: Nottingham, Ilkeston, Mansfield, Chesterfield, Alfreton, Kirkby in Ashfield and Selston.
| City | Problem Type | Report Time |
|---|---|---|
 Nottingham |
Wi-fi | |
| Ilkeston |
Internet | |
| Nottingham |
TV | |
| Mansfield |
Internet | |
| Nottingham |
Internet | |
| Nottingham |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton in Ashfield, England
Latest outage, problems and issue reports in Sutton in Ashfield and nearby locations:
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Gareth Morgan
(@gm6016) reported
from
Nottinghamshire, England
Wifi down again for third time in two weeks. Not good enough @virginmedia.
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Ian
(@speedyred711) reported
from
Nottinghamshire, England
@psychospen @NMBLAKE @ourlauzy @SkyHelpTeam @virginmedia I'm with virgin and never need to speak to customer service It works properly all the time
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Andrea Hodgkinson 💚
(@andie1105) reported
from
Nottinghamshire, England
@virginmedia You are doing exactly the same as the people in the phone. Pretending to help but telling me to call the same number. You’re just sending me round in circles. Your customer service is terrible. It’s a complete waste of time!
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Mikey Lappin
(@mjlappo) reported
from
Nottinghamshire, England
@virginmedia Thank you for getting back to me. I wanted to look at changing my package, however given the level of customer service I feel it’s best to move to another provider. I should be getting a call back from a Manager today. Fingers crossed 🤞🏼
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Darrin
(@modpies) reported
from
Hucknall under Huthwaite, England
@ShappiKhorsandi @virginmedia @virginmedia are absolutely useless when it comes to customer service. As others have said, the only way I ever got any help was by contacting the office of the chief exec. Better still, cancel and switch to an organisation who know what they are doing.
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PriPri
(@Frizzx) reported
from
Mansfield Woodhouse, England
@virginmedia I’ve sorted it now after being on hold for over an hour, was then told they couldn’t help with my issue, and for me to then ring back 30 minutes later and have Someone sort my issue out in minutes.
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Bal Sanghera
(@BalSanghera) reported
from
Nottinghamshire, England
@Ofcom @virginmedia Low and behold I got a SMS stating they identified a network issue and it has now been resolved. Really wish @virginmedia trained thier call centre agents better. Back online thanks👍
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Jono Bradley
(@niijonodhg) reported
from
Ilkeston, England
I had to switch to my mobile network for this tweet to send. Sort it out @virginmedia it's becoming a joke.
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matt downing
(@mattdowning5) reported
from
Selston, England
@virginmedia just ordered a free WiFi booster, but received contract stating I have committed for another 12 months. I don't want to go ahead on these terms so won't be signing, can you advise how I cancel this upgrade within cooling off period. Thank you
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San Fran Girl
(@LisaHoppi) reported
from
Hucknall under Huthwaite, England
@munkilove @SkyUK @NatalieMariaS59 @virginmedia I wouldn’t bother, if cancel and move to @virginmedia That’s what I’m going to do
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Gary Moore
(@Gary_Moore14) reported
from
Chesterfield, England
@bt_uk starting to regret signing up again to bt ....been having problems for months ...still not resolved ....good job virgin media isn't available 😢
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Lisa
(@lisahaywood10) reported
from
Eastwood, England
@virginmedia The service is on permanent down time. Hence moving to @SkyUK no problems since
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MelanieSmith
(@midgetgem1980) reported
from
Heanor and Loscoe, England
@virginmedia every sodding night at 7! No internet, connection dropping out, router rebooting itself 😡😡😡I think another provider is the answer if you can’t sort your shit out! I pay for fibre I expect fibre, not old dial up crap that took ages to connect & dropped every 2secs
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MJL
(@mjlangrish) reported
from
Nottinghamshire, England
Impressive that @virginmedia customer service is so bad that by the time you get past the 20 minute hold they’ve closed!!
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Darren Fuller
(@dazfuller) reported
from
West Hallam, England
@virginmedia And that information is exactly the problem and the thing which needs reviewing by your security teams. It's terrible advice!
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michelle levick
(@shell163) reported
from
Chesterfield, England
@virginmedia That would be me then, no service since lunchtime!!
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David stone
(@stoneyboyblue) reported
from
Mansfield Woodhouse, England
@virginmedia ya TVs shit, ya internet’s shit , can’t wait till my contacts up so I can go cap in hand back to @SkyUK
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Chris
(@chriskeeton) reported
from
Nottinghamshire, England
@alandavies1 @virginmedia That's an incredibly accurate description of my experience as well. Not only do they pass you from pillar to post, and know nothing about what each has told the customer, they also don't acknowledge anything UK customer center tells you. You're called a liar and no one helps.
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Andrea Hodgkinson 💚
(@andie1105) reported
from
Nottinghamshire, England
@virginmedia No I wasn’t. The customer service girl seemed very unsure as to how to proceed. I explained more than once that it was brand new. I explained my neighbour had VM and I connect to a hotspot when outside.
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Phil Tomlinson
(@ambassador_phil) reported
from
Nottinghamshire, England
@virginmedia You are quite simply not listening to my complaint. Thank you but let’s end this convo and I will phone ‘customer retention’.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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BIG SMOKE
(@PollittKris) reported
@DavCav23 @virginmedia Because they email price hike to me i told them I wasn’t prepared to pay increase when I could leave I go with another company as new customer for half of what they’re changing me
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martin leonard mufc
(@pud86) reported
@virginmedia is a JOKE. Happy to take my money but not happy to help when there equipment brakes down. Been on the phone today for 1 and a half hours for the guy to put me on hold them put the phone down Then I get a txt saying they can help 2 txt later they say there logging off
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Pikksi 🇺🇲❤🇨🇦
(@PikksiLIVE) reported
@ShyyFaun @virginmedia Hope they can get sorted out soon for you Shy :( bad internet is so frustrating
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Sarah Elena White
(@SarahhElenaaa) reported
@virginmedia I need technical to ring me urgently, paying for TV since September and I only get a picture 50% of the time, have tried over and over & have received no help. Yes I have checked services in my area & used the app & help page!
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Allanvrs1888
(@allanvrs1888) reported
@virginmedia @Airviewuk Basically existing customers are subsidising the massive discounts that new customers receive. If anything the service gets worse as areas become oversubscribed. Telephone support is poor unless you're fortunate enough to reach a UK based call center
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William
(@thehaughtykid) reported
@virginmedia It's been 5 days since the broadband has been slow so when is there an estimation of it being fixed? We currently can't work from home as it is so slow.
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Hiral Bhanushali
(@hiral2014) reported
@virginmedia @VirginMediaNews I was suppose to have an installation on Dec 9th and it got postponed because pre-pull was not successful. New date is 11th jan and pre-pull was suppose to be done on 4th jan, which is still outstanding? Cust service isn’t helpful
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catgirl madi♡
(@CMTRYDRIIVE) reported
my wifi i am gonna cry **** virgin media
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cuth
(@cgsperryn) reported
@virginmedia Fibre Broadband Constantly cuts out just like it did at my old address. Lengthy frustrating phone calls with engineers in India. Awful customer service and unreliable internet.
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BIG SMOKE
(@PollittKris) reported
@DavCav23 @virginmedia Ring them and haggle I just got my bill down yesterday from £133 pm to £105 pm for full package x 3 boxes and land line phone they also upgraded internet to 500 mps and gave me unlimited SIM for next 18 months if you don’t ask you don’t get (was on hold for an hour though) 👍