Virgin Media Outage Report in Sutton in Ashfield, Nottinghamshire, England

Problems in the last 24 hours in Sutton in Ashfield, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton in Ashfield, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Sutton in Ashfield, England

The most recent Virgin Media outage reports came from the following cities: Nottingham, Mansfield, Ilkeston, Chesterfield, and Alfreton.

City	Problem Type	Report Time
Nottingham	Internet	24 hours ago
Mansfield	Total Blackout	2 days ago
Mansfield	Wi-fi	3 days ago
Ilkeston	Internet	3 days ago
Nottingham	Wi-fi	4 days ago
Nottingham	TV	6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sutton in Ashfield, England

Latest outage, problems and issue reports in Sutton in Ashfield and nearby locations:

• 
  Scott Cracknell (@Scottcracknell) reported 28 seconds ago from Nottinghamshire, England

  @virginmedia I did speak to someone who said they’d made some changes to my settings and told me that would fix my connection and then lied to me saying they will transfer me to complaints to discuss my ongoing issues but in fact transferred me to cancellations

• 
  Matthew Nash (@MJNashy) reported 2 minutes ago from Hucknall under Huthwaite, England

  @Tash__Wilson @virginmedia Their customer service isn’t good. I had direct debit cancelled by them (didn’t tell me) and charged me for moving house (again didn’t tell me). Them and Sky are similiar, they’ll happily take money but even when it’s their fault the most you get maybe and apology and credit.

• 
  Linda Parnham (@LindaParnham) reported 10 minutes ago from Chesterfield, England

  @virginmedia do you have broadband issues in Chesterfield? Been in queue on phone ages!

• 
  natasha lewis 39🇬🇧 (@followmeplz39) reported 17 minutes ago from Nottinghamshire, England

  @virginmedia Yes its a problem everywhere not my box

• 
  Steve (@Walpie27) reported 19 minutes ago from Nottinghamshire, England

  @virginmedia Ok, but surely it’s a site issue.

• 
  Laura Plumbley (@LauraPlumbley) reported 19 minutes ago from Kimberley, England

  @virginmedia my order has been parked since the 14th the customer service team are supposed to be getting in contact? Have tried calling with no answer and then the call was just cut off. I really need to get this sorted

• 
  Steve (@Walpie27) reported 24 minutes ago from Nottinghamshire, England

  @virginmedia So is there still no solution to this? It is definitely a site issue

• 
  Jade Lewis (@JadeLewis92) reported 25 minutes ago from Felley, England

  @virginmedia I need to cancel my services but I can't get through on the phone or on the website. How am I supposed to cancel?!

• 
  Phil Simpson (@codeprint) reported 29 minutes ago from Nottinghamshire, England

  @KMShaw75 @virginmedia Problem is.....their broadband is so much faster than others companies on offer, but on this occasion it’s my Mum’s and she’s given up are online gaming fix now so speed isnt as important as quality of customer service.

• 
  Scott Cracknell (@Scottcracknell) reported 33 minutes ago from Nottinghamshire, England

  @virginmedia Cancellations team have booked me and engineer for today , however it’s now almost 2 weeks without a usable internet connection whilst trying to work from home. Not at all happy with the customer service I’ve received so far as the service team doesn’t listen

• 
  Phillip Darlington (@phillipmichaeld) reported 33 minutes ago from Nottinghamshire, England

  @virginmedia Hello, thanks for the reply. Yes I had already tried that which kept it going well for a few days before the problem reappears.

• 
  Thomas Robinson (@Tomasu87) reported 34 minutes ago from Chesterfield, England

  Hi @virginmedia your email part of the web site has been down for about week now

• 
  Andy Pusey (@AndyPusey) reported 35 minutes ago from Nottinghamshire, England

  Any of my pitiful number of followers thinking joining virgin media ? DONT. Their service is pitiful and they can **** up the un-fuckable. . Two hour hold not for something they promised was sorted last months. £223 taken from my acc not due. Hate the *******.

• 
  Cameron Clark (@Camclarky) reported 37 minutes ago from Nottinghamshire, England

  @Miss_Deacon9l @virginmedia I'd ask to speak to a manager, absolutely appalling customer service!

• 
  Thomas Robinson (@Tomasu87) reported 44 minutes ago from Staveley, England

  @virginmedia I can’t login in to my email it’s says that part of the site is down do u knowwhen it mite working again

• 
  Andrea Chipman (@AndreaChipman) reported 49 minutes ago from Nottinghamshire, England

  @JordoClarky @virginmedia Appalling service tonight in Nottingham, two weeks after being told that all faults had been fixed. We need reliable internet service. Virgin is clearly having systemic problems in certain parts of the country and shouldn’t be charging those customers extortionate prices

• 
  Jayne Moore (@moore2_jayne) reported 54 minutes ago from Annesley, England

  @virginmedia please can you inbox me urgently about restoring my dementia Mums phone line - been holding for over an hour with no human to help - this is urgent. Poor service so far.

• 
  Rikki Walker (@rikkiwalker) reported 56 minutes ago from Annesley, England

  Let down by both @TravelodgeUK and @virginmedia in one weekend. I must be a lucky guy :/

• 
  Scott Cracknell (@Scottcracknell) reported 58 minutes ago from Nottinghamshire, England

  8 days without being able to have a stable internet connection, complaint raised and no response within 72 hours as advised and another half an hour on hold...thanks @virginmedia for the excellent service you provide

• 
  Scott Cracknell (@Scottcracknell) reported 60 minutes ago from Nottinghamshire, England

  Horrendous service from @virginmedia , 5 days without a solid internet connection, no updates despite registering my mobile no and now trying to call up and getting cut off while on hold for 15 minutes!! Absolute joke

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Nigel 💙 (@nigel_nigbob) reported 2 minutes ago

  @TheFlyingKipper @virginmedia They are due for a call from me soon. Had a planned power cut this morning in our area but they didn't tell virgin media. When it went off there was a large scale outage and they got into a panic.

• 
  Russell Dixon (@dixonrussell) reported 2 minutes ago

  @virginmedia Hey guys, myself & my partner have recently upgraded our wifi/tv package, however the provided cabling isn't long enough to get from the wall to the TV/router (due to the router and TV box needing to be physically connected)...can you help???

• 
  Mr.Redfern 🏴󠁧󠁢󠁳󠁣󠁴󠁿 🇺🇦 (@MrRedfernGT) reported 5 minutes ago

  @virginmedia I'm not dealing with webchat. I've been waiting in a que to chat to someone for the past few days only fir the que to go to zero and then "connecting" with nothing. Horrendous service.

• 
  Farina (she/her) (@farinabp) reported 5 minutes ago

  @virginmedia I will. It's still not fixed despite the fix time of 14.45 earlier

• 
  Tim Jones (@PSTimJones) reported 6 minutes ago

  @virginmedia Yes, and called you 4 times and been told every time the issue is fixed, I now have had to raise a complaint in the hope it gets sorted.

• 
  w.r.goodridge (@wrgoodridge) reported 7 minutes ago

  @virginmedia It’s been going on for a month Virgin has sent the phone back to the customer not repaired. Do you have an email address I can send you all the information?

• 
  Kelly Preedy 💫 (@kellypreedy) reported 9 minutes ago

  @virginmedia I tried that. I ended up on a text conversation, then on a whatsapp chat. Eventually, after 6 hours of try & endless repetitions, I finally got someone to cancel my contract. What a nightmare, what a waste of time.

• 
  Veraithy (@Veraithy) reported 9 minutes ago

  @virginmedia I have recently solved my issue by leaving my router off for a while, thanks for helping anyway.

• 
  w.r.goodridge (@wrgoodridge) reported 9 minutes ago

  A relative has spent over 4 weeks trying to sort out her broken phone with @virginmedia a disabled pensioner with no help at all from so called customer service! Appalling Virgin Media no empathy or help at all!

• 
  Michael Butlin (@MichaelButlin) reported 12 minutes ago

  .@virginmedia BROADBAND DAMAGE TO ROADSIDE CABINET Location Off Lincoln Avenue Twickenham In the alleyway to Selkirk Road #TWICKENHAM .@LBRuT_Help Information only