Virgin Media

Virgin Media Outage Report in Sutton in Ashfield, Nottinghamshire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sutton in Ashfield, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton in Ashfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sutton in Ashfield, Nottinghamshire, England 03/07/2026 00:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sutton in Ashfield, Nottinghamshire, England

The most recent Virgin Media outage reports came from the following cities: Mansfield, Nottingham, Ilkeston, Alfreton, Chesterfield, Kirkby in Ashfield and Selston.

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City Problem Type Report Time
United KingdomMansfield Internet
United KingdomNottingham Internet
United KingdomIlkeston Wi-fi
United KingdomNottingham TV
United KingdomMansfield Internet
United KingdomNottingham Total Blackout

Community Discussion

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Virgin Media Issues Reports Near Sutton in Ashfield, England

Latest outage, problems and issue reports in Sutton in Ashfield and nearby locations:

  • 67BLADE Mark Bell (@67BLADE) reported from Barlborough, England

    @virginmedia I had Virgin broadband installed yesterday but need a landline . Unable to get through to customer services. Should have been set up with the broadband . Engineer said I was miss sold the standalone package . Now I’m without a phone.

  • StagsStu84 Stu84®️™️ (@StagsStu84) reported from Mansfield Woodhouse, England

    @virginmedia hi, my TiVo v6 remote has became laggy & slow to respond, I’ve put fresh batteries in this morning & just reset the v6 box via the settings menu but to no avail. Any suggestions? Thanks

  • radfordred Craggy 🔴⚪️ (@radfordred) reported from Nottinghamshire, England

    You got some Indian bloke phoning me from 01912120386 telling me my Internet got a problem with passwords? @virginmedia

  • TweetFlicker Matt Clarke™️ 🎮🕹 (@TweetFlicker) reported from Ilkeston, England

    @virginmedia I’m at work. Please call me. You’ll be able to get all my details from the complaint number I’ve given you.

  • MaisieJohnso Maisie Johnson (@MaisieJohnso) reported from Nottinghamshire, England

    @virginmedia Thanks for getting back to me! I saw the link to the status checker in your reply to someone else, ran it and somehow fixed it. Still a mystery as to why it went off suddenly but good to know I can get help with a tweet!

  • GodberKen Ken Godber (@GodberKen) reported from Annesley, England

    @virginmedia You couldn't make this incompetence up - had another call, chasing 2 mths costs for a phone not used in over 2 yrs, unable to cancel via website or previous Twitter conversation, and then cuts me off. It's a mthly sim only, if I don't use it don't charge me - simples.

  • tim_aikin tim A▪︎I▪︎kin ᒡ◯ᵔ◯ᒢ (@tim_aikin) reported from Nottinghamshire, England

    Are companies hiding behind the #dataprotection act because of poor ill thought out protocols? I've just experienced this trying to sort out no phone service for my Mother trying to get them to test the line for her panic alarm! @virginmedia get your act together!

  • SteSsilver900 Steve (@SteSsilver900) reported from Nottinghamshire, England

    @virginmedia Dont offer help then.

  • 67BLADE Mark Bell (@67BLADE) reported from Barlborough, England

    @virginmedia I spoke to an advisor called Gillian from Sheffield and she escalated my numerous complaints on Saturday. Promised a manager call crack but I got nothing . It’s getting to the stage that the best course of action would be to cancel the lot but that won’t get my landline back

  • 67BLADE Mark Bell (@67BLADE) reported from Barlborough, England

    @virginmedia I need to speak to customer services about a mis sold installation

  • andytoon30 andrew anthoney 🍋 (@andytoon30) reported from Mansfield Woodhouse, England

    @virginmedia hi I am still waiting for your team to call me. I was on the phone a hour and 40 yesterday and now I have wasted more time. I am already unhappy that you have downgraded my services without speaking. Shocking service, where is best to complain about my time wasted

  • GI35ON steve (@GI35ON) reported from Ollerton and Boughton, England

    @virginmedia can you tell me if there are any issues in my area please.... I have no internet no tv and no phone.

  • 67BLADE Mark Bell (@67BLADE) reported from Barlborough, England

    @virginmedia I finally got through to a real person via text today and booked a landline appointment, although It’s not the anytime plan that I wanted . Never had so much trouble switching provider. Almost not worth it.

  • TroubleDads Trouble, Becky and Dads (@TroubleDads) reported from Mansfield Woodhouse, England

    Quite an electrical storm here. The thunder is terrifying Becky and virgin media has just gone down. She’s pacing and panting furiously poor thing.

  • peterboardman64 Peter Boardman (@peterboardman64) reported from Chesterfield, England

    @virginmedia no internet service in Chesterfield S40? What’s the problem?

  • AdamBirch92 adam birch (@AdamBirch92) reported from Mansfield Woodhouse, England

    @virginmedia I have not been able to use my internet for the majority of our contract. I contacted you multiple times to be advised to pay an additional £5 per month for a better service to now find I am being charged £56?! I am in my cooling off period and i wish to CANCEL.

  • 67BLADE Mark Bell (@67BLADE) reported from Chesterfield, England

    @virginmedia I have tried that text service for the last two days. ‘Terri BOT’ is no use. I need to speak to a real person . All that needs doing is the issue of a new bill without the £35 activation fee. This is becoming the worst decision I’ve ever made in relation to switching broadband

  • amy_jo_23 amy simpson (@amy_jo_23) reported from Nottinghamshire, England

    @skytv is there any jointing offers? Could someone contact me please? I’m with @virginmedia but they wany me to pay more a month for a service that is useless the internet is shocking!!! My contract is up so time to leave!

  • andytoon30 andrew anthoney 🍋 (@andytoon30) reported from Mansfield Woodhouse, England

    @virginmedia my contract runs out next month been on phone, best deal for my current service you can offer is £120. Sorry guys I aint paying that for existing service which dont offer top spec equipment and speeds that new customers get. Time to move on, sure sky can offer better

  • MaisieJohnso Maisie Johnson (@MaisieJohnso) reported from Nottinghamshire, England

    @virginmedia how do I find out or report if there’s a problem with the internet in my area.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Peighyighypt Alvi ishmael (@Peighyighypt) reported

    @virginmedia please can you provide a detailed example and timescale of what "the complaints team will be working towards resolving your complaint" looks like? I hope I don't have to wait another 2 months for me to proactively get in touch with someone

  • SteveBreave someone random (@SteveBreave) reported

    @virginmedia It's a text. The last time I was here you sent me to some weird messaging service that did nothing. Was you expecting me to leave it open on my laptop for days?

  • lsquires11 l@squires (@lsquires11) reported

    @virginmedia I have had nothing but issues with your broadband for the past 3 weeks. Waiting an hour to speak to some and was advised that a engineer would take a week to come out. Internet out again today and you have a message on your lines saying you are too busy and it cuts off. Shocking

  • pm_gordon Peter Michael Gordon (@pm_gordon) reported

    @virginmedia please can you help me in my efforts to speak to someone in broadband customer services - I'm yet to receive a response to a complaint I submitted on 7 Jan, and am now stuck in a loop between your online FAQ and your automated call service telling me to reboot my kit

  • heathoshea Heather O'Shea (@heathoshea) reported

    @virginmedia @LadyCool31 These are all useless though. Get cut off on phone line, and text/chatbot functions go around in a circle with no call back from an agent. Tried to cancel since 26 Jan and STILL getting auto messages about installation on 8 Feb which will be a waste of everyone's time.

  • kanegoswell Kane (@kanegoswell) reported

    Love being on hold with virgin media for 47 minutes for someone to then answer and hang up immediately. Happens every time.

  • duklaprm paul macready (@duklaprm) reported

    @virginmedia Phone the number select broadband issue..just wants to run a test. I want to speak to someone. Phone again selected cancellation line. Hold for 20 minutes and call ends. Hopeless. Will be phoning @SkyUK. Hope they can help pay any fees as moving is the only option

  • _akaur anu (@_akaur) reported

    @virginmedia well, when i ring all i get is a response along the lines of “we’re busy please ring back later” and then u cut the phone there also seems to be quite a bit of a waiting time for the msging service

  • jmsgrn James Green (@jmsgrn) reported

    @virginmedia No Internet at our house in wandsworth for over 2 weeks! Absolute joke! Text to be told it will be fixed by the 8th Feb after previous texts saying 1st Feb. Zero empathy or understanding when you do eventually speak to someone in "customer services". Complete shambles!

  • jumpsystems David Raison (@jumpsystems) reported

    I’ve just spent an hour on the phone to @virginmedia trying to negotiate a better deal. That’s probably used up all my free calls! Shocking service; I really should have left. #nexttimeileave