Virgin Media Outage Report in Ollerton and Boughton, Nottinghamshire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ollerton and Boughton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ollerton and Boughton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 15: Problems at Virgin Media
Virgin Media is having issues since 08:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Ollerton and Boughton, Nottinghamshire, England
The most recent Virgin Media outage reports came from the following cities: Mansfield, Kirkby in Ashfield and Newark on Trent.
| City | Problem Type | Report Time |
|---|---|---|
 Mansfield |
Internet | |
| Mansfield |
Internet | |
| Kirkby in Ashfield |
Internet | |
| Mansfield |
TV | |
| Mansfield |
Internet | |
| Mansfield |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ollerton and Boughton, England
Latest outage, problems and issue reports in Ollerton and Boughton and nearby locations:
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karen best
(@karenbest2) reported
from
Carlton on Trent, England
@virginmedia We’ve been trying to cancel all our services with you since Monday and give up as no one is picking up m. Trying now and 10 minutes in and still in a queue!! Ridiculous!
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Andrea Hodgkinson 💚
(@andie1105) reported
from
Nottinghamshire, England
@virginmedia You are doing exactly the same as the people in the phone. Pretending to help but telling me to call the same number. You’re just sending me round in circles. Your customer service is terrible. It’s a complete waste of time!
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Mason
(@ajmason1986) reported
from
Carlton on Trent, England
Are we going to be reimbursed for this down time @virginmedia #virginmobile
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Andy Whitley
(@arnoldbiker) reported
from
Mansfield Woodhouse, England
Hey @virginmedia I've been attempting to cancel my TV package now on 3 separate occasions. Just been told its an hour phone wait to cancel with no call back facility. Bet its not that long to wait if you want to join...
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Mikey Lappin
(@mjlappo) reported
from
Nottinghamshire, England
@virginmedia Thank you for getting back to me. I wanted to look at changing my package, however given the level of customer service I feel it’s best to move to another provider. I should be getting a call back from a Manager today. Fingers crossed 🤞🏼
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Jason Fowler
(@JaceFowler) reported
from
Annesley, England
@virginmedia absolute joke, on hold for 1 hour and 8 mins to tell u that I wanna leave for shit service
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darrell bush
(@manics1975) reported
from
Mansfield Woodhouse, England
What's the deal with the announcer saying names twice.. or is there an issue with Virgin media again tonight 😂😂 never got it .. 🤔
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David stone
(@stoneyboyblue) reported
from
Mansfield Woodhouse, England
@virginmedia ya TVs shit, ya internet’s shit , can’t wait till my contacts up so I can go cap in hand back to @SkyUK
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Ian
(@speedyred711) reported
from
Nottinghamshire, England
@psychospen @NMBLAKE @ourlauzy @SkyHelpTeam @virginmedia I'm with virgin and never need to speak to customer service It works properly all the time
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ian day
(@ianday79) reported
from
Carlton on Trent, England
@virginmedia Cannot believe how badly we've been treated!! Shocking service! We have an open complaint yet no one has contacted us. 240minutes on the phone and no one knew what to do! Now have no TV or Internet for three days!
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Jo Thornley
(@jothornley22) reported
from
Farndon, England
@virginmedia you clearly don't want my business. Want to take up your new offer for full package. Have phoned 3 times & advised only outbound team can deal. Been on hold again for over an hour tonight and online chat agent can't help. Can't waste any more time on this - #poor 😡
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MJL
(@mjlangrish) reported
from
Nottinghamshire, England
Impressive that @virginmedia customer service is so bad that by the time you get past the 20 minute hold they’ve closed!!
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Londoner (of House Targaryen)
(@sibonski) reported
from
Carlton on Trent, England
@virginmedia make me an offer; TV and Broadband (BT are crap)
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PriPri
(@Frizzx) reported
from
Mansfield Woodhouse, England
@virginmedia I’ve sorted it now after being on hold for over an hour, was then told they couldn’t help with my issue, and for me to then ring back 30 minutes later and have Someone sort my issue out in minutes.
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Chris
(@chriskeeton) reported
from
Nottinghamshire, England
@alandavies1 @virginmedia That's an incredibly accurate description of my experience as well. Not only do they pass you from pillar to post, and know nothing about what each has told the customer, they also don't acknowledge anything UK customer center tells you. You're called a liar and no one helps.
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Benji
(@BenjaminBoothe) reported
from
Nottinghamshire, England
@virginmedia are very sorry that it is the customers fault that they can no longer provide a service in the area they're moving to. Because of this it's ok 2 charge a customer an early disconnection fee even if they don't wish 2 cancel. Virgin Media I respect your hustle👏🏿👏🏿 😂😂
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Bal Sanghera
(@BalSanghera) reported
from
Nottinghamshire, England
@Ofcom @virginmedia Low and behold I got a SMS stating they identified a network issue and it has now been resolved. Really wish @virginmedia trained thier call centre agents better. Back online thanks👍
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Andrea Hodgkinson 💚
(@andie1105) reported
from
Nottinghamshire, England
@virginmedia No I wasn’t. The customer service girl seemed very unsure as to how to proceed. I explained more than once that it was brand new. I explained my neighbour had VM and I connect to a hotspot when outside.
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Gareth Morgan
(@gm6016) reported
from
Nottinghamshire, England
Wifi down again for third time in two weeks. Not good enough @virginmedia.
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Phil Tomlinson
(@ambassador_phil) reported
from
Nottinghamshire, England
@virginmedia You are quite simply not listening to my complaint. Thank you but let’s end this convo and I will phone ‘customer retention’.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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.
(@NoTotiNoParty) reported
@virginmedia No area issue It's a new installation the guy I spoke to yesterday said it was something your end and he's passing it to the team he said it'd be done within a few hours still nothing been on the phone for hour and no ones picking up not a great start really
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Brendon fisher
(@Ben_fisher) reported
Why is is so bloody hard the cancel @virginmedia broadband. Out of contract at the end of the month, an hour to give 30 days notice and still the call centre is insisting on tying to up-sale, how many times do we need to say PLEASE CANCEL. Now resorted to cancelling by letter.
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kelly (she/her) (neurodiv.)
(@purple_dragon25) reported
@Angela_Griffin @virginmedia No issues here with plusnet. Great service, they really look after me.
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Sue Dawes
(@SueDawes9) reported
@virginmedia I realise this, you could offer a direct contact so my issues can be addressed rather than a generic number. Where I’m placed on hold yet again, go through security and then to be transferred and wait again. All a considerable drain on my time with no account for my commitments
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Adam Gardiner 💙
(@_AdamGardiner) reported
from
Sale, England
@virginmedia It works intermittently. When I speak to an advisor they fix the issue at that moment. Then, the next day it’ll cut out again and the process repeats. It was working when the engineer left, but it didn’t last 24 hours. Intermittent isn’t good enough. I rely on you for work.
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Sue Dawes
(@SueDawes9) reported
@virginmedia @virginmedia I can do so as I have no choice. Your answer once again highlights the extremely poor customer service. I’ve already told you it’s taken 2 months. Due to your system failings you ask me to call YOU and no recognition that your service has fallen short. Classic !!
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Sue Dawes
(@SueDawes9) reported
@virginmedia Example 1 On Friday 30 Sept I waited from 7pm with for agent to connect to my call. It didn’t happen no apology or even a message to say it was a dropped call as you close at 9pm. Had to go through process all over again the following day when you had issues. I have more examples
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bethanwi
(@_bethanwi) reported
@virginmedia It’s an issue on all devices. Ethernet connection isn’t really relevant to test because all of our devices rely on Wi-Fi. We have about 3 devices using it at once max, but usually it’s one at a time (either the TV/PS5) we always use our phones on 4G because of how awful it is
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Adam Gardiner 💙
(@_AdamGardiner) reported
from
Sale, England
@virginmedia It’s everything connected via Wi-Fi. I don’t have the connect app. I check for service status on your website and it usually says there isn’t an issue, but that doesn’t reflect my service.
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The Notrag
(@notrag21) reported
@virginmedia is there a known issue for virgin media internet customers, connecting to the playstation network?