Virgin Media Outage Report in Carlton on Trent, Nottinghamshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Carlton on Trent, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Carlton on Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 29: Problems at Virgin Media
Virgin Media is having issues since 06:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Carlton on Trent, Nottinghamshire, England
The most recent Virgin Media outage reports came from the following cities: Lincoln and Newark on Trent.
| City | Problem Type | Report Time |
|---|---|---|
 Lincoln |
Internet | |
| Lincoln |
Wi-fi | |
| Lincoln |
Internet | |
| Lincoln |
TV | |
| Lincoln |
Phone | |
| Lincoln |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Carlton on Trent, England
Latest outage, problems and issue reports in Carlton on Trent and nearby locations:
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Claire Glenton
(@claireglenton) reported
from
Nottinghamshire, England
@virginmedia @MartinSLewis @BBCWatchdog I have tried all these methods and no one can help with my WiFi issue! I can’t get through on the phone have tried daily for weeks. I have even sent complaints and had no reply.
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Claire Glenton
(@claireglenton) reported
from
Nottinghamshire, England
@virginmedia I’m not sure how long they will take as I sent the complaint on 16th December. So almost a month!
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Clive Burt
(@Clive_Burt) reported
from
North Hykeham, England
@virginmedia You can tell it's the weekend when your SONOS speaker is not able to stream radio on a consistent basis, due to intermittent internet problems, which I reported two weeks ago, got a visit on the following Wednesday, got told the installation was poor and left.
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Ceefit
(@ceeo) reported
from
Carlton on Trent, England
@virginmedia Its intermitant last few times its the whole unit fault not working
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I NeedADream-Y1choir
(@castusthered) reported
from
Nottinghamshire, England
@jeremycorbyn Don’t tell @virginmedia my wifi is **** as it is without more using it
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Cameron Clark
(@Camclarky) reported
from
Nottinghamshire, England
@virginmedia hi guys, my TV box has lost all its power, tried calling the phone line but all the automated service cut me off saying our service is normal.
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Clive Burt
(@Clive_Burt) reported
from
North Hykeham, England
@virginmedia @Sonos I don't want meaningless "Sorry for the poor service" what I want is it to be fixed, and fixed permanently, and to be supplied with what I am paying for, which is a stable 200Mbs service.
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Ceefit
(@ceeo) reported
from
Carlton on Trent, England
@virginmedia Yes one minute its on then off the service for internet is very poor. It says we need an engineer !
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Ceefit
(@ceeo) reported
from
Carlton on Trent, England
@virginmedia Internet speeds up and down or not on at all. 2 hours on phone to be cut off! Not happy I've got work to complete. Your customer service is poor! #virginmedia
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Clive Burt
(@Clive_Burt) reported
from
North Hykeham, England
@virginmedia I do get fed up with @virginmedia platitudes and inability to solve why I have poor connections speed, down to 28kbs at the moment, but your Helpdesk, after I waited 45 minutes, do not consider this to be a problem. Try downloading a 100Mb spreadsheet at that speed.
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Assunta
(@blahblah68) reported
from
Nottinghamshire, England
@virginmedia how long does it take for you to respond to an email complaint? And how can I speak with a real Virgin Media person without being cut off or being sent texts directing me to online help 😤
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Claire Glenton
(@claireglenton) reported
from
Nottinghamshire, England
@virginmedia We have tried this and have got nowhere. @MartinSLewis are Virgin Media on your radar for poor service and terrible customer service. @broadbanduk this service from VM is non-existent and there is no way to contact them for a reliable solution.
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Claire Glenton
(@claireglenton) reported
from
Nottinghamshire, England
@virginmedia I will send another complaint now. I am@just trying to find out how to cancel the service through the ‘text service’
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GIBBO
(@ONLYONEGIBBO) reported
from
Waddington, England
So @virginmedia refused to let @SkyUK transfer our landline so now all services have been removed by SKY. How can people work from home when you give a fix date of 3 December - thus needs sorting now - no TV, no WiFi no phone
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amy simpson
(@amy_jo_23) reported
from
Nottinghamshire, England
Shock @virginmedia is down!!! Honestly worse company ever
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Claire Glenton
(@claireglenton) reported
from
Nottinghamshire, England
@virginmedia have called everyday for weeks keep getting cut off! Have tried the text service and got no where! Contacted via FB/Twitter and nothing. Internet is slow-non existent and TV has been glitching for months! No idea where else to turn as impossible to speak to anyone!
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Claire Glenton
(@claireglenton) reported
from
Nottinghamshire, England
@virginmedia I don’t have one that I can see. I shall make another complaint and also include how long it took someone to even acknowledge me on Twitter. In fact it was only when I cc’d in other recognisable figure heads that I even got a reply.
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Claire Glenton
(@claireglenton) reported
from
Nottinghamshire, England
@virginmedia Reference: C-1501213540 I have asked to be disconnected after another day of not being able to get the issue fixed.
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Claire Glenton
(@claireglenton) reported
from
Nottinghamshire, England
@virginmedia I don’t have one that I can see. I shall make another complaint and also include how king it took someone to even acknowledge me on Twitter. In fact it was only when I cc’d in other recognisable figure heads that I even got a reply.
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Claire Glenton
(@claireglenton) reported
from
Nottinghamshire, England
@virginmedia even your text message service is cutting me off now. I really don’t know how to get in touch with anyone! I just need my WiFi to work!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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robert pratchett 🤡🎡🎠🎡🤡
(@avatonian14) reported
@virginmedia cable & Internet have gone down at my house hope ur aware & ur able to fix it
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Dean Ward
(@deanoward) reported
@virginmedia fibre broadband down in aylesbury? Lost connection around 9.30 and hasnt come back
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L O A I
(@loaialkdem) reported
@virginmedia I am asking to cancel my contract due to extra charge from you guys, I’m no longer interested.
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Dylan Coyle
(@Dylan_Coyle7) reported
@virginmedia hi if I login to my account it says issue in my area, but if I check while not logged in it says no issue in my area. Which one is it?
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Mary Ring
(@MOMMIEMOO333) reported
@virginmedia So I’m just off the phone to sales department re:upgrading a phone and taking a new contract and the “helpful” person on the other end can’t tell me what my options are instead I’m told to go to the website, why have a customer service department at all ????
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Paul
(@pcm_starwars) reported
@VirginMediaIE where the support when you need it broadband down since 5am and still waiting for someone to respond to my WhatsApp msg sent to virgin media - not a good customer experience!
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Laine Huskinson
(@mrsyuskinson) reported
@virginmedia just had a call claiming that my broadband speed of 400mb was slow (i pay for 100) played along. Didn’t seem too happy that I didn’t want to use an android device to download testing software.
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Its Pete!
(@democraticg3) reported
@virginmedia Hi. I’m new to VM. I have a few black spots in my house (which I never had under Sky) have tried to use connect app to sort which told me I needed boosters. You have none left, any idea what I can do? I can’t use my tv in my kitchen or bedroom in a 3 story house. Thx
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Omen Tacticz
(@UnknownTacticz) reported
@virginmedia I believe it's mostly a WiFi issue. If you could get someone to change the Router / Hub that would be great.
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praveen pandey
(@praveenanjha) reported
@virginmedia Hi Team - I am moving house and in new house virgin media connection is not available that's why not able to use your service . One of your team member told me that I am breaking the contract that's why I need to pay but while renew the contract it was not mentioned.