Virgin Media Outage Report in Carlton on Trent, Nottinghamshire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Carlton on Trent, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Carlton on Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 15: Problems at Virgin Media
Virgin Media is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Carlton on Trent, Nottinghamshire, England
The most recent Virgin Media outage reports came from the following cities: Lincoln and Newark on Trent.
| City | Problem Type | Report Time |
|---|---|---|
 Lincoln |
Wi-fi | |
| Lincoln |
Phone | |
| Lincoln |
TV | |
| Lincoln |
Internet | |
| Lincoln |
||
| Lincoln |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Carlton on Trent, England
Latest outage, problems and issue reports in Carlton on Trent and nearby locations:
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Dan White 💙
(@thedanwhite) reported
from
Nottinghamshire, England
@virginmedia I am not sure why you are not getting this. I get this error on my Primary box but not the secondary box. I have ran the link and checked my acc for the service check and the issue is not listed! Not happy!
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Keith Pates
(@KeithCP2) reported
from
Nottinghamshire, England
@virginmedia Tell me how I can do that when I can't contact anyone, I can't ring without money, a Company like Virgin Media should have Customer Service Facility you don't now Sit a Course I have 2 Level 2 Certificates in #CustomerService
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Keith Pates
(@KeithCP2) reported
from
Nottinghamshire, England
What a conplete waste of time Virgin Media are now a Customer for 23 years and treat you like something they wiped off the bottom of there shoe all this Kath was wanting to do was not help me with finances regarding my bill but wanting to get my home phone fixed so I can ring..
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nick c
(@CoddNicholas) reported
from
Lincoln District, England
@virginmedia help no phone service in Lincoln can’t phone you off mobile or home phone tried on line site no help at all
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Keith Pates
(@KeithCP2) reported
from
Nottinghamshire, England
@virginmedia not sure if I told you but I do have the log of my chat today with your so called helper who did not help at all, it is printed out for anyone to see when I take legal Action regarding no Customer Service email like #EE do #Attrocious #CustomerService 23 years
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Robert Dingwall 🏴 🇪🇺 Reunite
(@rwjdingwall) reported
from
Nottinghamshire, England
@virginmedia Not a password problem. Login works fine via email clients on desktop and phone. Changed about 2 weeks ago in response to previous problem and worked fine then.
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Davith
(@Davith03257086) reported
from
Lincoln District, England
@virginmedia Can you please tell me why your broadband is so rubbish it can't even support me streaming a game of the PlayStation network?. It happens every day all day. Sort it out
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Dan White 💙
(@thedanwhite) reported
from
Nottinghamshire, England
@virginmedia I have told you I have John! This is so frustrating! To repeat. I called last night, you sent me a SMS with a link that I followed (and did nothing to help!) and ended the call!
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Keith Pates
(@KeithCP2) reported
from
Nottinghamshire, England
@virginmedia NO BECAUSE YOU HAVE BECOME UNCONTACTABLE A KING TERM CUSTOMER SINCE AROUND 1999 AND TREAT ME NOW LIKE SOMETHING YOU HAVE WIPED OFF THE BOTTOM OF YOUR SHOE HOME PHONE NOT WORKED FOR ABOUT 3 YEARS BUT STILL BEEN PAID FOR I SHOULD BE REFUNDED FOR THAT MAYBE I WILL CONTACT T.S.
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Mark Jones 🏴🐏
(@barmouth9) reported
from
Carlton on Trent, England
@virginmedia Thanks for the steer to your Indian call centre ,they very helpfully tell me to remain patient until the outage is resolved unfortunately they couldn’t tell me if 21 days and counting is a record maybe you have other forms of enlightenment.
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Robert Dingwall 🏴 🇪🇺 Reunite
(@rwjdingwall) reported
from
Nottinghamshire, England
@virginmedia Regular malware scans on laptop and desktop. Your agent told me this was an identified problem being fixed at your end.
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Keith Pates
(@KeithCP2) reported
from
Nottinghamshire, England
@virginmedia How can they be better connected when they have no working email and now no chat or Customer Service anynore been withtbem since 1999 Branson a Billionaire and can't have Customer Service via email anymore just public twitter, phone premium rate number no credit can't phone
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Dan White 💙
(@thedanwhite) reported
from
Nottinghamshire, England
@virginmedia any reason why I have been struggling for weeks to access Sky Sports Football and Cricket in HD. Fancy giving me a refund for not providing a service I pay top whack for?
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Dan White 💙
(@thedanwhite) reported
from
Nottinghamshire, England
@virginmedia To be sent another SMS and have the call ended? Awful service!
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Marcus sharp
(@Marcussharp10) reported
from
Nottinghamshire, England
@bamford_tony @virginmedia mine always going down worst Internet provider going
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Dan White 💙
(@thedanwhite) reported
from
Nottinghamshire, England
@virginmedia The link says I can message you but no way to actually message you. This customer service is awful!
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Mark Jones 🏴🐏
(@barmouth9) reported
from
Carlton on Trent, England
@virginmedia hi been a new customer since 9/12 still not connected due to an outage is this a record ?
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Keith Pates
(@KeithCP2) reported
from
Nottinghamshire, England
@virginmedia what a waste of time your agent Kath is not interested in helping all sge is interested in is getting the land line fixed it has not worked for 3 years not going to bother now Attrocious Customer Service I will be taking this further 23 years a Customer & can't help
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Clive Burt
(@Clive_Burt) reported
from
North Hykeham, England
@virginmedia Nice to see that you "Customer Services" are maintaining their historic levels of poor service. My contract comes to an end on the 19th of this month, I am wondering why I want stay with you. .... You were near bottom Uswitches recommended list
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Mark Jones 🏴🐏
(@barmouth9) reported
from
Carlton on Trent, England
@virginmedia Thanks ,yes I’ve had several updates on completion of work pre Xmas it was 6pm most days . Since then it was 3:30 yesterday , definitely today , and one of your highly trained customer agents advises me it will be 3:30 tomorrow ,unless of course you know something ?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Big Dave
(@davrs77) reported
@virginmedia your customer service is shocking! I phoned advising of broadband issues to be met with denial and to be told that I wasn’t having any problems and that there were no indications of any issues at all. Without even a hint of irony that my call may be an indication!!!
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Michelle D'israeli
(@MDisraeli) reported
@Lea_Plath @virginmedia It is mostly a data privacy issue, yes - under GDPR & the UK's data protection laws they need a lawful basis for processing and I have a right to restrict processing. Processing in this case being passing information to Yahoo search, and as that is based on Bing, on to Microsoft
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Chris
(@cajchecketts) reported
@virginmedia Nope, you tell me to ring to get an engineer but you just get fobbed off by automatic systems that said they will text me and never do, literally cannot get through to speak to anyone
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James Pilson-Wood
(@Daedalusx12) reported
@virginmedia why are you so god dam appalling. Not only are you wait times incredibly long, the service has been shocking I’ve been on the phone over 4.5 HOURS today alone and no less than 3 MANAGERS have hung up on me because they don’t want to deal with my complaint. Discussing
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Katharine Merry
(@KatharineMerry) reported
Funny how when I’ve been put through to cancellations at @virginmedia TWICE after holding for ages .. it doesn’t connect to anything ... hey, we are leaving, and have a new service booked in. No wifi again all day until tomorrow.. & paying 3 figures a month!! *nah *on hold again
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Durrell
(@DurrellDT) reported
But yeah virgin media are moving mad talking about 3 months without no internet service.
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finfar
(@finfar3) reported
@virginmedia shocking customer care , terrible service . Not interested in fixing problems & no responsibility or accountability.
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Mrs H MFL
(@MrsH_MFL) reported
@virginmedia have the cheek to put up their prices after we've been with them for 2 years and yet catchup/on demand never seem to work at the moment! As if it's not expensive enough already 🙄🙄🙄
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Julia Bard #RefugeesWelcome #ReinstateJeremyCorbyn
(@juliabard) reported
Is there a problem with @virginmedia in Upper Holloway?
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rub
(@GRE3DLlNG) reported
guess i’ll go play enstars then wtf i wanted to go on omegle but virgin media think otherwise 💔💔