Virgin Media Outage Report in Newark on Trent, Nottinghamshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newark on Trent, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newark on Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 09: Problems at Virgin Media
Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Newark on Trent, Nottinghamshire, England
The most recent Virgin Media outage reports came from the following cities: Lincoln and Grantham.
| City | Problem Type | Report Time |
|---|---|---|
 Lincoln |
Wi-fi | |
| Lincoln |
Internet | |
| Grantham |
Wi-fi | |
| Lincoln |
||
| Lincoln |
Internet | |
| Grantham |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newark on Trent, England
Latest outage, problems and issue reports in Newark on Trent and nearby locations:
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Ben Dentith
(@BenDentith0690) reported
from
Carlton on Trent, England
@virginmedia broadband seems to be down in NG4, Nottingham.
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joanne clinton
(@jojoclinton) reported
from
Lincoln District, England
@virginmedia Your missing the point-I’m no longer a customer I want my emails back and account closed. Cyber Crime are involved and this is ridiculous #shameonyou @virginmedia @BBCWatchdog #blackmail
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Ben Dentith
(@BenDentith0690) reported
from
Carlton on Trent, England
@virginmedia Hi, as mentioned I have already tried these steps and I still do not have any internet access. Everything was ok until there appeared to be work being done on the box on our street last night. Been v poor and now not working ever since.
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Hannah Stevenson
(@HannGrenade__) reported
from
Lincoln District, England
Disgusting service from @virginmedia, moved home and told package would stay the same, now been slapped with a bill for TRIPLE what we pay!!! After 20 minutes of the phone the customers services lady cannot explain where all the charges come from!! DISPICABLE!!!
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Szymon
(@szymon__j) reported
from
Balderton, England
@virginmedia The issue hasn’t been resolved yet but they’re attempting to, I have to wait and see what it’s going to be like over the next couple of days
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David A Slack
(@cannabicyclol) reported
from
Carlton on Trent, England
Why @virginmedia does your service status say broadband in NG5 is fine when it clearly is not (again!) - as confirmed by your offshore support team.
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Ben Dentith
(@BenDentith0690) reported
from
Carlton on Trent, England
@virginmedia The only solution you provide is to miss precisely what I pay you for, so you can get it fixed in time for me to watch in the main, what I don’t want to watch. You have no solutions beyond telling your customers to suck it up whilst you hoard extortionate subscription fees.
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tomus 🦆🦆🦆🦆🦆
(@tomthecrook) reported
from
Radcliffe on Trent, England
@virginmedia broadband down yet again for the 6th time this week. No faults in our area on the website 🙄🙄 sort it out
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2Kanes⭐⭐⭐⭐⭐⭐
(@JusTWriGhT92x) reported
from
Nottinghamshire, England
@notcharlietwigg @virginmedia The amount of bust ups I've had with VM if be kicking off to ****
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Szymon
(@szymon__j) reported
from
Balderton, England
@virginmedia After speaking to numerous of your Tech representatives, it appears that none of them know what they’re doing :) I am sorry to say but the customer service is poor.
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Szymon
(@szymon__j) reported
from
Balderton, England
@virginmedia It’s an issue with the broadband, kept getting passed back and forth between departments until eventually one of the colleagues dropped the call. I managed to get a manager on the phone in the end but it took way too long for what the problem actually was.
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B&M Installations
(@BMInstallations) reported
from
Nottinghamshire, England
We are having problems with our phone lines today, we’re assured by @vmbusiness that an engineer is working to fix the problem but for now please call 07711576968 to reach us
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Steve Sulley
(@SteveSulley1) reported
from
Nottinghamshire, England
Unbelievable.. World Cup final and @virginmedia Internet down .. phones Down and TV down .. in Wollaton Nottingham #getitsorted #ineedarebate #thisisnotNYC
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Peter Walker
(@woolly80) reported
from
Nottinghamshire, England
@virginmedia I accept it will take some time for you to get to the bottom of any complaint. What we would like is a service we're paying good money for to actually work and not have to wait another week for it to possibly be fixed. Tell me I'm not being reasonable here.
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David O'Hanlon
(@calmspacecoach) reported
from
Nottinghamshire, England
@virginmedia By the way, This is the 8th conversation about this issue, plus two phone calls and three visits to your shop
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Mark Butterworth
(@markyb82) reported
from
Nottinghamshire, England
@virginmedia I'm trying to give notice to cancel my mobile contract with you but no one on the phones is actually able to help, turns out they never updated my address now hung up on me #fail #customerservice
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Chris North
(@1_NewarkOutlaw) reported
from
Balderton, England
25% off my Virgin media bill... I think they keep you on hold & pass you around hoping you will hang up... #GoodMorning
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Peter Walker
(@woolly80) reported
from
Nottinghamshire, England
Got to hand it to @virginmedia they excel themselves on their levels of customer service 👏. Hour and a half on the phone only for them to confirm what we knew all along, faulty box! Believe it'll be coming via Stork in the next week or so. Pity is everyone else's cs is the same
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Peter Walker
(@woolly80) reported
from
Nottinghamshire, England
@virginmedia We have already given you a complaint number see, earlier tweets. We have added today's debacle to this so we should get a response within 7 days.
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David O'Hanlon
(@calmspacecoach) reported
from
Nottinghamshire, England
@virginmedia Tried that. Nothing happens. Never mind, I'm sure I can find another mobile provider
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Christine Sawyer
(@Chrissiegirl1) reported
No internet for 7 days, with no updates and constantly moving fix date on website… no option for complaints on phone menu, won’t let me complete a web complaint form - I work from home and I am now having to resort to this to try get any kind of help…. not good @virginmedia
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Brid joynes
(@bubblychick2001) reported
@virginmedia I'm on week 3 of trying to upgrade to 360 5 phonecalls later I'm admitting defeat I'm cancelling the contract after more than 10 years its too much! no one knows what they are doing if they don't hang up on you or tut and suck their teeth at you they pretend to know
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Andy G
(@Gowzorrr) reported
@virginmedia @domster Hi Dom. Did this get resolved? Having same issue at moment. Any tips
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Daryl Brady
(@eskimodaryl) reported
@virginmedia The problem is you haven't provided any alternative means of communication whilst the service is down. There should be contingency plan from yourselves to still be able to provide a service. Your customers pay alot of money to not receive in this instance
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David Hitchen
(@SafeDave) reported
@virginmedia “We will try and remotely fix it” “it’s ok our end” “we’ll get an engineer out” “we can’t get an engineer out” “we will charge you if nothings wrong”…..the list goes on.
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Ignas Vyšnia
(@iVysnia) reported
@virginmedia No changes on status checker. Implies everything is fine in the area, but as soon as I call the support number and confirm area code - it says there are intermittent issues in the area (they are not intermittent for me at all). Nothing on when is it going to be fixed
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JAD
(@_J_A_D__) reported
Hey @virginmedia I upgraded graded to 500mb and ever since (yesterday and today) I’ve had nothing but drop outs and issues, unable to have work meetings all day. Do I get a new router for those speeds and additional devices?
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Mark Denholm 📻
(@markdenholm) reported
@virginmedia That said, the upload speed remains slower now I should have 50 than it was when I should have had 30 but I’m told that’s due to a local network outage. Hopefully that will resolve the speed but the WiFi is a different issue that I’d like solved please.
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Dan Foy
(@dan_foy) reported
@StephDonoghue @virginmedia Useless service and incompetent engineers how long without service till we can break contract ?
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Neetesh Bhojani
(@NeeteshBhojani) reported
Virgin Media failing us all again in NW10 0LN area - few weeks ago it took them 5 days to resolve the issues - today same problem - getting fed up with the service!