Virgin Media Outage in Nottingham, England

@virginmedia intermittent internet connection and speed for the past 3 days. Support just tell you to restart or reset hub then hang up! This is getting ridiculous. 70mb at moment when it works, even thought I should get 350+.

@virginmedia When you’ve been on hold since 7.42pm then you get cut off after 1hr 3mins of waiting. Awful Awful Awful. This is only the fifth attempt to correct a long term existing customer. As per awful advertisements on TV shall we try and disguise ourselves as new customers!

@bandq_help big shout out to Robert Reilly in your customer services Centre .. helpful, friendly, efficient. has done exactly what he said he would to resolve my issue and then called me to confirm! Credit to you @BandQ @bandq_help @virginmedia should hire Robert .. he’s good ..

@virginmedia I will try but why do you think I am on twitter gave up on 150 after35 minutes and no reply from chat room. There doesn’t appear to be a customer service.

.@virginmedia call wait time for sales is 0.9 seconds. Transferred to 'Customer Support', and have been waiting for 34 minutes so far. #priorities 🤔

Hey @virginmedia been on hold for over 20 minutes. Is there any other way I can cancel my package. Thanx

Hmm ask for a @virginmedia customer support line mannager and then get cut off. Twice. 🤔

@virginmedia GREAT SO THE RESOLUTION TIME HAS CHANGED TO 15:55 from 11:55 . #rubbishservice #givemebackbt #dialup #virgin

@virginmedia Had your broadband for over a month now . Two days out of which it has been down for hours (like today) and speed inconsistent

@virginmedia I don't want content, I don't have your TV or your phone just broadband. So to increase this cost like this means that next time it comes to review my connectivity I will simply leave your service and move to a more competitive service that doesn't sneakily raise prices mid term.

@virginmedia Okay, so on Thursday we were told to cancel the order and reorder it. We’ve done that so that we could pick it up today and have heard nothing about the delivery. Also, the person we spoke to over the phone on Thursday called us liars over the price we paid.

@virginmedia broadband down yet again for the 6th time this week. No faults in our area on the website 🙄🙄 sort it out

Instagram down, and rockstar severs (GTA Online) and psn network, tf people! A few weeks back I was virgin media, and Snapchat and insta, now insta again and this... wtf is happening to the internet 🤔

I’m absolutely ******* fuming with this service @virginmedia it is beyond a joke I’m talking to people that are literally using a script and a dictionary

Nothing and I mean nothing but problems with @virginmedia ever since your agent TRIED to help, got cut off and never called back my @TPLINKUK Powerline adapter doesn’t work. THE worst experience calling up your customer service I’m so angry 😡

@virginmedia That does not answer the question I spoke to your representative, ‘what is the best price for loyalty you can offer me for the bigger bundle ‘ can you please help me on this. Thanks

@virginmedia absolute joke, on hold for 1 hour and 8 mins to tell u that I wanna leave for shit service

I had to switch to my mobile network for this tweet to send. Sort it out @virginmedia it's becoming a joke.

@virginmedia It's important information regarding my Mother's account I need to cancel. I will not be elaborating further on here

My #broadband is so shit @virginmedia I can actually make brew before a page opens !! I’m completely fed up of this ridiculous speed

@virginmedia just ordered a free WiFi booster, but received contract stating I have committed for another 12 months. I don't want to go ahead on these terms so won't be signing, can you advise how I cancel this upgrade within cooling off period. Thank you

@virginmedia having cancelled and be told no more payments will be taken out of account I today had a bill for £129 which I am told will come out of my account end of May currently on hold for 47 mins when she told me it would be 5 mins BAD BAD customer service

@virginmedia every sodding night at 7! No internet, connection dropping out, router rebooting itself 😡😡😡I think another provider is the answer if you can’t sort your shit out! I pay for fibre I expect fibre, not old dial up crap that took ages to connect & dropped every 2secs

@virginmedia Still having issues even though I received a text saying it would be sorted this morning in NG2 area code 30

@virginmedia Hi, yea rebooted a few times. Left it a while etc. Service says everything should be fine, but by the looks of Twitter others in my area are having issue too

@nfourtythree @virginmedia No, still down. Glad you tweeted, sounds like a local issue rather than just mine. Called Virgin but couldn’t be bothered to hang on for 10 mins. Hopefully it’ll be fixed by the morning.

@virginmedia You guys came to install our internet and wire it all up, did such a bad job an outsourced company came on your behalf to fix it now it doesn’t work at all

Had @virginmedia sort our internet the guy who did it did such a shit job someone had to come out to sort it and since they’ve been we’ve got no internet 😡😡

@virginmedia hi guys is the system down in West Bridgford had no WiFi for a couple of ours - daughters have turned system off & on to no avail

@virginmedia The service is on permanent down time. Hence moving to @SkyUK no problems since

@virginmedia And that information is exactly the problem and the thing which needs reviewing by your security teams. It's terrible advice!

@virginmedia Postcode checker and live chat. It's fine I called myself and apparently you don't service in my area

When @virginmedia ignore your 3 online requests for them to contact you to set you up as a new customer. OK babes I'll take my custom elsewhere x

@virginmedia So this is still going on and your website says there is no issues in the area, when I call I just get an automated message. Competitors are looming on Twitter...

@virginmedia Shit response

@matt_tomo1 @virginmedia Can’t even speak clear English 🙄 to deal with a problem

@Turkey_Twizzler @EE @virginmedia I’m back with EE having previously left 3 years ago as the service was bad. O2 weren’t much better really. My advice, shop around loads, price comparison sites are good now for letting you find loads of deals for the phone you want, your budget etc

An update! It gets better, a member of STAFF used @carolineheppell ‘s details for another customer but @virginmedia won’t refund!!! This would be funny if it wasn’t so appalling.

Disgusted by @virginmedia taking £150 from @carolineheppell account on a fraudulent DD and then refusing to help her bank or her. Giving fake email addresses not answering complaints. A disgrace.

@virginmedia Brilliant answer! Except the person I spoke to said it was a problem affecting this area ... it doesn’t matter how it’s affecting anyone / we aren’t getting what we’ve paid for and this is why people are desperate for a credible, honest, reliable, trustworthy provider....

How on earth are you suppose to deal with problems/issues with @virginmedia when they can’t speak clear English sorry but it is a problem #frustrated

Another intermittent service @virginmedia #shiteagain

@virginmedia Already done that. 3 times recently. Each time you run a test, it then works agan for a few days and then breaks down. Pretty frustratimg considering the box is brand new and was only fitted 3 weeks ago.....

@virginmedia Internet is still down this morning. Been off since about 5pm yesterday. Only been with VM a month and either had half speed or no internet so far! I assume you are on the case and have a good compensation scheme. #ShouldHaveChosenSky

@virginmedia Poor, couldn’t watch it live as I was travelling back from a game that I wanted to see the highlights of and FULLY expected to be able to watch it this morning as per usual

@virginmedia you really shambolic, I changed my moving date and you have since got everything wrong. It’s beyond a joke, no consistency from your customer service!

@virginmedia Apparently it's a mistake based upon a price increase before I signed my contract ie NOT included in my price. Customer services say they will correct on a monthly basis, but I want that in writing, which they are adamant they can't/won't do. Contract signed in November

@virginmedia You gave me a £20 discount - that's compensation John 🤔. I expect the service to just work, I haven't the got the time to fart around ringing you every second of the day because you can't provide an internet service. I'll remind you again, I'm not under contract, do better.

@virginmedia YER INTERNET SERVICE IS SHITE!

@virginmedia The link is showing no problem with the broadband ran the test 3 times now and no difference found there was a problem with nottingham on Downdetector

Got connected to @virginmedia on the 17th July, have had so many issues since, email and written complaints sent, and heard nothing, worst customer service i've ever known!!

@virginmedia The internet is down in the Andover area. I'd call you and tell you but my Virgin landline is down as well. At least my Tesco mobile works so I can pass this message.

@virginmedia Already waited one hour on our automated message service - you really are utterly useless

@virginmedia @_Freakyclown_ This is the most monumentally stupid thing you've ever posted.

@waydrian @richbishop @Rei_Never @HappyHax0r @virginmedia @_Freakyclown_ @NCSC They'd hash the hash, so auth would fail. Some verifiers have PTH support, but this introduces other risks.

I deem the tweet of you, @virginmedia, wrong; it should read “Apologies [you] are having issues” instead. ‘Your’ is a possessive determiner; ‘you’ is a pronoun.

@virginmedia having problems with our services and when in touch or trying we keep getting disconnected help pls

@virginmedia I have just been told that it will take 5 working days for your Technical Department to get back to me and 72 Hours for a response from the Complaints Department!! What absolute rubbish customer service! In the meantime we have no channels coming up to a Bank Holiday

@virginmedia 😂😂😂completely missing the point I’m trying to make, you know YOU KNOW it’s your issue, so fix it, thanks.

@swilliams73 @Crazier @virginmedia No care have they. Bring back the old tv service.