Virgin Media Outage in Nottingham, England

@virginmedia The service is on permanent down time. Hence moving to @SkyUK no problems since

@virginmedia And that information is exactly the problem and the thing which needs reviewing by your security teams. It's terrible advice!

@virginmedia Postcode checker and live chat. It's fine I called myself and apparently you don't service in my area

When @virginmedia ignore your 3 online requests for them to contact you to set you up as a new customer. OK babes I'll take my custom elsewhere x

@virginmedia So this is still going on and your website says there is no issues in the area, when I call I just get an automated message. Competitors are looming on Twitter...

@virginmedia Shit response

@matt_tomo1 @virginmedia Can’t even speak clear English 🙄 to deal with a problem

@Turkey_Twizzler @EE @virginmedia I’m back with EE having previously left 3 years ago as the service was bad. O2 weren’t much better really. My advice, shop around loads, price comparison sites are good now for letting you find loads of deals for the phone you want, your budget etc

An update! It gets better, a member of STAFF used @carolineheppell ‘s details for another customer but @virginmedia won’t refund!!! This would be funny if it wasn’t so appalling.

Disgusted by @virginmedia taking £150 from @carolineheppell account on a fraudulent DD and then refusing to help her bank or her. Giving fake email addresses not answering complaints. A disgrace.

@virginmedia Brilliant answer! Except the person I spoke to said it was a problem affecting this area ... it doesn’t matter how it’s affecting anyone / we aren’t getting what we’ve paid for and this is why people are desperate for a credible, honest, reliable, trustworthy provider....

How on earth are you suppose to deal with problems/issues with @virginmedia when they can’t speak clear English sorry but it is a problem #frustrated

Another intermittent service @virginmedia #shiteagain

@virginmedia Already done that. 3 times recently. Each time you run a test, it then works agan for a few days and then breaks down. Pretty frustratimg considering the box is brand new and was only fitted 3 weeks ago.....

@virginmedia Internet is still down this morning. Been off since about 5pm yesterday. Only been with VM a month and either had half speed or no internet so far! I assume you are on the case and have a good compensation scheme. #ShouldHaveChosenSky

@virginmedia Poor, couldn’t watch it live as I was travelling back from a game that I wanted to see the highlights of and FULLY expected to be able to watch it this morning as per usual

@virginmedia you really shambolic, I changed my moving date and you have since got everything wrong. It’s beyond a joke, no consistency from your customer service!

@virginmedia Apparently it's a mistake based upon a price increase before I signed my contract ie NOT included in my price. Customer services say they will correct on a monthly basis, but I want that in writing, which they are adamant they can't/won't do. Contract signed in November

@virginmedia You gave me a £20 discount - that's compensation John 🤔. I expect the service to just work, I haven't the got the time to fart around ringing you every second of the day because you can't provide an internet service. I'll remind you again, I'm not under contract, do better.

@virginmedia YER INTERNET SERVICE IS SHITE!

@virginmedia The link is showing no problem with the broadband ran the test 3 times now and no difference found there was a problem with nottingham on Downdetector

@virginmedia Been like it since 9.00 am brothers is down too there’s reported problems in nottingham and on the outskirts

virgin media’s customer service is the ****** worse, how it’s still a company with actual customers i will never know

@virginmedia No just a rubbish service!

@virginmedia the broadband gets worse and worse!! Called customers services and waited 20mins!!! Really poor!!! I need to look elsewhere!

@virginmedia Not, really, no. I am constantly having to power down or reset

@virginmedia @virgin bought another film from you… had another playback error. Your phone support has put me on hold suggesting a weekly reboot of our box... (not someting that worked or something Sky ever advised or suggested). #virgin #Sky

The irony of @virginmedia trying to convince me to not cancel them due to horrendous broadband and then them calling to say it’s better than sky but then 24 hours later their connection dies 😂😂👍🏻😡👍🏻😡👍🏻 don’t think I will be paying you anything else now !!

@virginmedia I’m actually disgusted in your customer service. Ive been hung up on twice and am currently on hold AGAIN for the third time.....I’ve been on hold for 36 minutes 😠😠

@virginmedia Expected a call back yesterday about a broadband problem, still waiting, still got the problem. New customers no waiting time, if you’ve got a problem, not interested, ridiculous waiting times for everybody else. Gave up this morning.

@virginmedia Problems with the internet over the last few weeks, last night no internet at all. Decided to phone Customer Services to complain, 45 minutes still no answer, shocking.

@virginmedia 3 letters of complaint requesting a response in writing, 2 requesting transcripts of the calls you made in response. Last caller says he will call back over a week later still no response and nothing in writing. I am now referring VM to information commissioner.

@virginmedia hi I keep getting a break in picture where the screen goes black for a few seconds and then returns also a few pixelating moments too, are there any signal problems in my area ? Thanks.

@virginmedia Back up and running thanks .Twitter response speedier than your telephone response though, hours spent trying to get through - ? More call handlers needed- or better communication acknowledging awareness of the national problem v being cut off on the phone

@virginmedia I am appalled by your customer service. Your automated system does not just give an option to speak to a human. Been trying to get some help for ages with no success.

@virginmedia Windows is reporting “ problem with wireless adapter or access point “

@virginmedia Telling me there are no known issues

@virginmedia I’ve signed in and it tells me there are no known issues

@virginmedia Are you aware of any internet problems in my area ?

@HordleyJeff @bt_uk Virgin media are better I've never had any problems, perfect

And today's customer service disaster is @virginmedia - whose cluelessness and offensive behaviour after they broke my voicemail was something to behold. Took two days to get past security. No, there aren't 10 characters in my password, so stop asking for the 10th. Beyond awful

@virginmedia Just rung you, there are faults in our area and yet nothing on your service site, it would be nice if you put it on so we don’t have to ring you everytime. An engineer will be round in a couple of days about the sparks if it continues.

@bt @virginmedia @talktalk First of you to get fibre to my house has a customer for life. Just found out its made it to 5 houses away - surely you can do something?

@virginmedia @DOUGALLOFDOVER What utter claptrap you treat customers like cash cows. You offered a discount after the whole @UKTV debacle and promised no pride increases you lied

@virginmedia No you’ve fobbed me off numerous times, basically treat customers like a cash cow, why is it a new customer gets a better package, for a cheaper price yet someone who’s been with you 10 yrs plus gets extortionate bills? Your even charging me for broadband you no longer do!

@virginmedia just had this delivered, I don’t think so! Your service is appalling and this is the final straw this will take my bill to nearly £70. Your customer service is awful and after 10 years loyal custom if off!

Oh Virgin Media.... You let me down yet again... what a great broadband provider and your service on the phone is shocking

@virginmedia Yeah absolutely appalling. No complaints procedure and a guy on the phone who really did not care... I am absolutely livid about the service all round.

@virginmedia Was told I can be reconnected within 3 days (not helping me today!) and will apply a loss of service discount (less than a couple of pounds). Complaint been logged but I am told the resolution will be the same so there is no point logging it and I should go straight to ombudsman

@virginmedia great start to my morning - been cut off one month early for my house move, been left with no broadband, meant to be working from home today and can’t and get offered a couple of pounds loss of service! Guy on the phone doesn’t even care, like reading from a script!

@virginmedia Net & phone install was 08/03. Despite 4 visits to the house and knowing the phone cable is broken outside the building we have still got no word when the construction team might get round to us. This is my acc but at my mothers property (she isn’t gd with tech)....

@virginmedia Thanks, It states there is issues with TV not broadband. My internet is back on for now.

@virginmedia ya ******* internet is shit, WiFi goes off more than me ******* light switch, quicker using the bastard post !

@virginmedia We did and spent 30 minutes to an hour on hold due to an issue you failed to contact us on #wasteoftime #lossofearnings #willfindanewprovider

@virginmedia Are you being serious the cable is running over the top of tree roots in the garden.. The installation is terrible. How somebody could leave a job like that is beyond me

@virginmedia We have been trying to resolve the issue and got nowhere with anyone, every time I get lied to with another story

@virginmedia I am appoalled by the service which I have been receiving from your customer service and comaplints team. I have had 6 engineers out on the last month to try to fix my internet problem and I am still am receiving intermittent broadband service. HELP @MoneyTelegraph

@virginmedia @bt_uk Here we come👍🏻 Another Virgin Media customer bites the dust👏🏻

When @NetflixUK goes down on @virginmedia & you don’t know what to do with the rest of your evening 🤔

@virginmedia @virginmedia I'm trying to get the Hayu app onto my TV I'm not sure if I have the correct remote (I don't have the double-sided remote) can you help me