Virgin Media Outage in Nottingham, England

Instagram down, and rockstar severs (GTA Online) and psn network, tf people! A few weeks back I was virgin media, and Snapchat and insta, now insta again and this... wtf is happening to the internet 🤔

I’m absolutely ******* fuming with this service @virginmedia it is beyond a joke I’m talking to people that are literally using a script and a dictionary

Nothing and I mean nothing but problems with @virginmedia ever since your agent TRIED to help, got cut off and never called back my @TPLINKUK Powerline adapter doesn’t work. THE worst experience calling up your customer service I’m so angry 😡

@virginmedia That does not answer the question I spoke to your representative, ‘what is the best price for loyalty you can offer me for the bigger bundle ‘ can you please help me on this. Thanks

@virginmedia absolute joke, on hold for 1 hour and 8 mins to tell u that I wanna leave for shit service

I had to switch to my mobile network for this tweet to send. Sort it out @virginmedia it's becoming a joke.

@virginmedia It's important information regarding my Mother's account I need to cancel. I will not be elaborating further on here

My #broadband is so shit @virginmedia I can actually make brew before a page opens !! I’m completely fed up of this ridiculous speed

@virginmedia just ordered a free WiFi booster, but received contract stating I have committed for another 12 months. I don't want to go ahead on these terms so won't be signing, can you advise how I cancel this upgrade within cooling off period. Thank you

@virginmedia having cancelled and be told no more payments will be taken out of account I today had a bill for £129 which I am told will come out of my account end of May currently on hold for 47 mins when she told me it would be 5 mins BAD BAD customer service

@virginmedia every sodding night at 7! No internet, connection dropping out, router rebooting itself 😡😡😡I think another provider is the answer if you can’t sort your shit out! I pay for fibre I expect fibre, not old dial up crap that took ages to connect & dropped every 2secs

@virginmedia Still having issues even though I received a text saying it would be sorted this morning in NG2 area code 30

@virginmedia Hi, yea rebooted a few times. Left it a while etc. Service says everything should be fine, but by the looks of Twitter others in my area are having issue too

@nfourtythree @virginmedia No, still down. Glad you tweeted, sounds like a local issue rather than just mine. Called Virgin but couldn’t be bothered to hang on for 10 mins. Hopefully it’ll be fixed by the morning.

@virginmedia You guys came to install our internet and wire it all up, did such a bad job an outsourced company came on your behalf to fix it now it doesn’t work at all

Had @virginmedia sort our internet the guy who did it did such a shit job someone had to come out to sort it and since they’ve been we’ve got no internet 😡😡

@virginmedia hi guys is the system down in West Bridgford had no WiFi for a couple of ours - daughters have turned system off & on to no avail

@virginmedia The service is on permanent down time. Hence moving to @SkyUK no problems since

@virginmedia And that information is exactly the problem and the thing which needs reviewing by your security teams. It's terrible advice!

@virginmedia Postcode checker and live chat. It's fine I called myself and apparently you don't service in my area

When @virginmedia ignore your 3 online requests for them to contact you to set you up as a new customer. OK babes I'll take my custom elsewhere x

@virginmedia So this is still going on and your website says there is no issues in the area, when I call I just get an automated message. Competitors are looming on Twitter...

@virginmedia Shit response

@matt_tomo1 @virginmedia Can’t even speak clear English 🙄 to deal with a problem

@Turkey_Twizzler @EE @virginmedia I’m back with EE having previously left 3 years ago as the service was bad. O2 weren’t much better really. My advice, shop around loads, price comparison sites are good now for letting you find loads of deals for the phone you want, your budget etc

An update! It gets better, a member of STAFF used @carolineheppell ‘s details for another customer but @virginmedia won’t refund!!! This would be funny if it wasn’t so appalling.

Disgusted by @virginmedia taking £150 from @carolineheppell account on a fraudulent DD and then refusing to help her bank or her. Giving fake email addresses not answering complaints. A disgrace.

@virginmedia Brilliant answer! Except the person I spoke to said it was a problem affecting this area ... it doesn’t matter how it’s affecting anyone / we aren’t getting what we’ve paid for and this is why people are desperate for a credible, honest, reliable, trustworthy provider....

How on earth are you suppose to deal with problems/issues with @virginmedia when they can’t speak clear English sorry but it is a problem #frustrated

Another intermittent service @virginmedia #shiteagain

@virginmedia Already done that. 3 times recently. Each time you run a test, it then works agan for a few days and then breaks down. Pretty frustratimg considering the box is brand new and was only fitted 3 weeks ago.....

@virginmedia Internet is still down this morning. Been off since about 5pm yesterday. Only been with VM a month and either had half speed or no internet so far! I assume you are on the case and have a good compensation scheme. #ShouldHaveChosenSky

@virginmedia Poor, couldn’t watch it live as I was travelling back from a game that I wanted to see the highlights of and FULLY expected to be able to watch it this morning as per usual

@virginmedia you really shambolic, I changed my moving date and you have since got everything wrong. It’s beyond a joke, no consistency from your customer service!

@virginmedia Apparently it's a mistake based upon a price increase before I signed my contract ie NOT included in my price. Customer services say they will correct on a monthly basis, but I want that in writing, which they are adamant they can't/won't do. Contract signed in November

@virginmedia You gave me a £20 discount - that's compensation John 🤔. I expect the service to just work, I haven't the got the time to fart around ringing you every second of the day because you can't provide an internet service. I'll remind you again, I'm not under contract, do better.

@virginmedia YER INTERNET SERVICE IS SHITE!

@virginmedia The link is showing no problem with the broadband ran the test 3 times now and no difference found there was a problem with nottingham on Downdetector

@virginmedia Been like it since 9.00 am brothers is down too there’s reported problems in nottingham and on the outskirts

virgin media’s customer service is the ****** worse, how it’s still a company with actual customers i will never know

@virginmedia No just a rubbish service!

@virginmedia the broadband gets worse and worse!! Called customers services and waited 20mins!!! Really poor!!! I need to look elsewhere!

@virginmedia Not, really, no. I am constantly having to power down or reset

@virginmedia @virgin bought another film from you… had another playback error. Your phone support has put me on hold suggesting a weekly reboot of our box... (not someting that worked or something Sky ever advised or suggested). #virgin #Sky

The irony of @virginmedia trying to convince me to not cancel them due to horrendous broadband and then them calling to say it’s better than sky but then 24 hours later their connection dies 😂😂👍🏻😡👍🏻😡👍🏻 don’t think I will be paying you anything else now !!

@virginmedia I’m actually disgusted in your customer service. Ive been hung up on twice and am currently on hold AGAIN for the third time.....I’ve been on hold for 36 minutes 😠😠

@virginmedia Expected a call back yesterday about a broadband problem, still waiting, still got the problem. New customers no waiting time, if you’ve got a problem, not interested, ridiculous waiting times for everybody else. Gave up this morning.

@virginmedia Problems with the internet over the last few weeks, last night no internet at all. Decided to phone Customer Services to complain, 45 minutes still no answer, shocking.

@virginmedia 3 letters of complaint requesting a response in writing, 2 requesting transcripts of the calls you made in response. Last caller says he will call back over a week later still no response and nothing in writing. I am now referring VM to information commissioner.

@virginmedia hi I keep getting a break in picture where the screen goes black for a few seconds and then returns also a few pixelating moments too, are there any signal problems in my area ? Thanks.

@Orion_RL @virginmedia I know it's just frustrating as for my area (Bristol) it's happening more and more often now. Not talking about a few minutes but hours it goes down for. :/

@bakugos_ Virgin media customer!

I am so confused why we pay for @virginmedia when 50% of the time the internet is shit and the other 50% it straight up don’t work

Virgin media down here (Richmond) #virginmedia @virginmedia

@MrGarySmith @JasonHodge71 @virginmedia There are faults and customer service in the UK also.

@ItsSteve1189 @virginmedia Seems to be nationwide issues, check downdector if you want a rough idea of the problems

@Orion_RL @virginmedia is it still down for u

No way @virginmedia this is bloody piss take now internet down again

@virginmedia This still isn't sorted despite promises it has. Now apparently there's no record of a complaint reference number or the refund that was due. Rude customer services advisor promised a manager would call back in 2 hours. It's now a week and a half later.... 😶

@virginmedia You do realise I've answered this question multiple times on Twitter and also multiple times by text and phone. Noone wants to be responsible and I keeping getting passed from mobile to media and back again. The worst customer service ever!