Virgin Media Outage in Nottingham, England

@dannyboy71 @skytv Good luck with that Dan @virginmedia without doubt the worse company I’ve ever had to deal with. Absolute shambles of a company who don’t give a flying toss about customer service. Can’t even be arsed to respond even if u put a complaint in writing.

@virginmedia You couldn't make this incompetence up - had another call, chasing 2 mths costs for a phone not used in over 2 yrs, unable to cancel via website or previous Twitter conversation, and then cuts me off. It's a mthly sim only, if I don't use it don't charge me - simples.

@virginmedia The reboot only works until it goes down again so it doesn’t really ‘work’. Anyway, I spent 40 minutes on the phone yesterday and they’re sending me a new router, hopefully that will sort the problem out. Cheers

When you’re on the phone to @virginmedia to sort a broadband issue get placed on “hold” while the customer advisor “speaks to a colleague” to be informed the offices are now closed! Absolutely appalling customer service!!! And still haven’t sorted the issue 🙄🙄🙄🙄

@virginmedia Always seems to come back after a router reboot. Maybe you could send me a new one, see if that resolves the issue?

@virginmedia 3rd time today. Can someone help me please?

Goodbye @virginmedia 👋🏻 I’d like to say it was fun but you’re over-priced and your customer service is crap.

@virginmedia PC is Ethernet into Superhub3 but laptop is WiFi. It’s broadband going down completely not just WiFi. This has been ongoing for several weeks albeit not this bad. Kind of lived with it until today

@virginmedia Hi. There’s no fault recorded in the area and I have run diagnostics which came back ok. Third outage today this one has been off for 15 minutes so far. Obviously rebooted hub and PC. This is becoming more frequent

@virginmedia Awful service today, WiFi up and down. Always in the middle of important calls!

@virginmedia @virginmedia so not only have virgin hiked my bill to £49.00... I’ve had no phone line for 12 months.. it cost me over £4.00 on my mobile to phone them. How does that work Virgin? Appalling service.

@virginmedia You are clearly having a laugh at our expense. How do we complain about the service by @virginmedia @Ofcom

@virginmedia No, I don't want to do things by text, I want you to ring us, (an English speaking person not a call centre in Delhi) I am a paying dissatisfied customer!🤬

@virginmedia Adding my wife's phone to the internet/tv package which should include 1, 5G phone, you need to get your customer service sorted out and people who speak English to a higher standard or better still have English speaker #dissatisfiedcustomer with @virginmedia

@virginmedia 1hr 50mins on the phone, mostly on hold, spoken to 4 people, 3 of which bairly spoke english and still no further forward, website not helpful either. Worst service I've ever experienced. @Ofcom

@virginmedia hi - I have a sim only mobile contract that's not been used for at least 18mths. I've stopped the DD as I'm unable to simply cancel via website and the number quoted to call doesn't work. I've got nowhere to go with this problem now.

@virginmedia Just spent 30 minutes on this text bot and it's very frustrating, they have only just taken my details from me after 30 minutes and can only communicate by sms which is useless, I'd rather wait on a phone line, shocking service, also the English is bad

@virginmedia @virginhelp any help with this yet?

@virginmedia It drops out for a few minutes, then restarts, there is nothing I can see on your service page that helps with that. I'll try the factory reset, its the only thing I haven't tried.

@virginmedia why is my wifi so poor when I pay for the top bracket of broadband,my router is always cutting out ,really really fed up with it ?

@virginmedia I wasn’t offered that option. I’ve already provided the collection receipt number; no one has done anything about it. I’ll speak to the person who comes today and show them the collection receipt. I won’t be rude, but I will say how frustrating I’ve found this process

@virginmedia Hi, I have been receiving a number of calls saying they are from you and that there is a security issue on my account. They ask me to go online so they can show mw the issue. I have hung up on them as assume this is a scam. Can you confirm?

@virginmedia YES! Estimated fix by 16:05! How are people supposed to work?! This happens again & again & you do nothing. DO NOT USE VIRGIN MEDIA.

@virginmedia I have been awarded compensation following a complaint and want to know how I am to receive it? My account has been credited but you are still taking my monthly payments and have nit sent me any new pod.

@virginmedia I tried so many time, no one want to answer I tried to call but NO HAVE ANY CLUE AND SHE put my phone down

@virginmedia I’ve already tried that. Operative couldn’t help because I no longer have the password for the account I don’t have any more…

@virginmedia Had to run an Ethernet cable to stream (I have to do this every single time) and we had to stop watching iPlayer as the WiFi seemed like it couldn't cope. These were not running simultaneously. I just don't know what the issue is anymore

@virginmedia Thanks, probably explains why I had so many problems with the router then and then charge me €60 for a replacement. VM still making me laugh to this day.

@virginmedia Patience?! It’s been 13 days & now my WiFi has gone down AGAIN!! The whole street apparently. You’re quick to reply on Twitter but rubbish at everything else. Anyone reading this DO NOT GO WITH VIRGIN MEDIA.

@virginmedia What for..to be fobbed off again? Virgin services are shocking. For the £130+ that I pay monthly you would expect decent broadband. Over 10 years ive had virgin and always been a loyal customer even when sky was cheaper but now it’s time for a re think