Virgin Media Outage in Nottingham, England

@virginmedia Yes, your phone operators speak poor English and you have closed your shops so I can no longer go in and physically hold a phone!

@virginmedia I cannot contact you by phone, your site will not allow me to sign in as my email is not available, clearly it wasn’t deleted from previous account so I can not see internet status or report faults. My Wi-Fi is intermittent, not working as I type reply.

TWICE MY INTERNET HAS DROPPED OUT TODAY SORT IT VIRGIN MEDIA ITS NOT GOOD ENOUGH YOUR NOT FIT FOR PURPOSE THE CHINESE ARE BETTER THAN THE AMERICANS AT DELIVERING INTERNET I SINCERLY HOPE ELON MUSK IS BETTER THAN VIRGIN MEDIA SO I CAN TERMINATE VIRGIN MEDIA AND GO WITH HIM.

@virginmedia please tell me how to speak to someone in your organisation! I can’t get through on line as it doesn’t recognise me even though you bill me and your phone system won’t allow me to speak to anyone. Customer service is diabolical.

@virginmedia how can I increase my upload speeds it’s causing me serious problems working from home, download speed is awesome though

@virginmedia Still no return bag 3 weeks after you said you were sending it. Can’t speak to you because I’m not a customer. Sort it out please ASAP.

@virginmedia hi can’t get email either on phone lap top - is server down- live in NG12

@virginmedia work done on our internet network has left us with weak security at the same time this was happening I had a new update on my Apple iPhone. Not ver happy with situation.

@virginmedia any idea of when service will resume in NG16 as currently trying to work from home with no internet 😩

@virginmedia Except if your me.. I’ve continually been supplied with a poor excuse for broadband.. I was promised a booster for my signal yet weeks later I’ve still not received it.. your not keeping up your side of this contract.. will not renew my contract when this is over!

VIRGIN MEDIA YOUR SERVICE IS NOT FIT FOR PURPOSE MR MUSK AND SKYLINK IS FAR MORE ATTRACTIVE WHEN IT ARRIVES HERE AND FAR FAR SUPERIOR.

VIRGIN MEDIA NOT FIT FOR PURPOSE YET AGAIN MY INTERNET HAS DROPPED OUT BUT NO OFFER OF SOME REFUND COME MR MUSK HURRY AND GET THAT SKYLINK HERE IN UK SO I CAN GET RID OF POOR SERVICE FROM VIRGIN MEDIA.

@virginmedia ... on the phone for 55 minutes and still no resolution to poor internet connectivity. Civil servant, health care professional and engineering student all struggling to work at home 😕

@virginmedia service is totally disgusting, rang on behalf of my mother in law...who is 78 and on state pension....first time offered her package at £44.20 then after wanting to to think about it rang back 20 mins later to be told it’s £57 per month end of story utterly shocking

@bagwaa @virginmedia Yours down? They were upgrading my street the other day and it was down for a couple of hours

@virginmedia service checker says your not in my area,but I know others who have your service and also diamond cable box right outside my house?

@virginmedia @Ofcom how is it acceptable to have no service staff picking up a call after 90 minutes and to leave a vulnerable older person with no telephone?

@virginmedia please can you inbox me urgently about restoring my dementia Mums phone line - been holding for over an hour with no human to help - this is urgent. Poor service so far.

@virginmedia NG12 has no wifi and you webpage is showing no solution until. 11.00. Given the amount of people working from home this delay is not acceptable. Please update with details of the actual issues.

@StuartRoss64 @virginmedia Hope they get back to you Stuart. Disgraceful service!

@virginmedia Still needs resolving can someone please help me

@Virgin @virginhotels #VirginMedia will never be on the good list, not even fit “ trying” to be good. 😡

@virginmedia I’m a current customer, looking to upgrade to 1gig. It’s apparently available to me, but can only select TV + Broadband packages when I look at My Upgrades. How can I upgrade without spending hours on the phone on hold?

@AmandaHayes6 @CynthiaPols @BlogWood I lived on and off in the UK and customer service from all providers is DIRE (Looking at you Virgin Media), but my providers in the US are inherently worse on a different scale

@virginmedia absolutely shock service! Ordered the Tyson fight on demand! Guess what the flipping thing crashes just before the ring walk and by the time it loads I’ve missed 3 rounds! Stayed up until 5am only to be let down by the shocking service from Virgin Media!

@virginmedia No I was transferred to a company who works with Virgin Media & they would help diagnose the issue. They would charge me onto my monthly bill. So I hung up

@virginmedia Can you tell me how I can cancel my contract without calling please? It is impossible to get through on the phone. Is there an email address I can use? Thanks

Virgin Media down again?

Ofcom quote: If your service doesn’t deliver the speeds you were promised, get in touch with them. If they can’t fix it within 30 days, they must let you leave your contract without being penalised. @virginmedia #verminmedia

@virginmedia good morning. I've noticed on your app that I have no problem upgrading my broadband/TV package but I can't downgrade. Its over an hour wait on the phone. Can you help?