Virgin Media Outage Report in Castle Donington, Leicestershire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Castle Donington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Castle Donington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 15: Problems at Virgin Media
Virgin Media is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Castle Donington, Leicestershire, England
The most recent Virgin Media outage reports came from the following cities: Derby, Nottingham, Burton upon Trent, Swadlincote, Loughborough and Ilkeston.
| City | Problem Type | Report Time |
|---|---|---|
 Derby |
TV | |
| Nottingham |
Internet | |
| Burton upon Trent |
Internet | |
| Nottingham |
Internet | |
| Nottingham |
Phone | |
| Nottingham |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Castle Donington, England
Latest outage, problems and issue reports in Castle Donington and nearby locations:
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Mary Oliver
(@Mary_C_Oliver) reported
from
Beeston, England
@virginmedia Also, the number is not working
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Shirley Bosworth
(@ShirleyBosworth) reported
from
Clifton, England
@virginmedia my area is 30, we’ve had no tv, broadband since before 1900 on 20/5/2020. This level of service is absolutely abysmal, can you please tell us what is going on 😡
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Shirley Bosworth
(@ShirleyBosworth) reported
from
Clifton, England
@virginmedia problems again, it really isn’t good enough, I will not be renewing my contract, absolutely rubbish
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kate kells
(@katephus) reported
from
Ilkeston, England
@virginmedia our router has stopped working leaving us without broadband or the telephone and we have been unable to get through to anyone who can help. You just hang up. Fuming!!!! Get in contact ASAP
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Carly
(@CarlyssWorld) reported
from
West Bridgford, England
@virginmedia unsure why I’m paying for high speed wifi, when it’s gone terribly slow and your tech guys tell me that all my devices should be connect by a wired connection at all times... 🙄 #whatajoke
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Jonathan Ibbotson
(@jeibbotson) reported
from
Castle Donington, England
@virginmedia please sort out your appalling broadband service in the derby area. More time down than up @Ofcom you ought to mandate refunds
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Graeme Dixon
(@GraemeDixon_) reported
from
West Bridgford, England
@virginmedia down again.
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Joanna Hayes
(@SmileyJMH) reported
from
Loughborough, England
@virginmedia I have WiFi at the moment. . . The problem is intermittent, it doesn't seem to coincide with times of high demand necessarily. It's incredibly frustrating, especially when working remotely from home and losing signal cuts everything off.
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owen scrimshaw
(@owen40uk) reported
from
Beeston, England
@virginmedia @Moz10Paul Why is it that your customers have to tell you it’s not bloody working before you decide to admit an issue not impressed or happy
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Shirley Bosworth
(@ShirleyBosworth) reported
from
Clifton, England
@virginmedia I’ve rang and they say they know about the problem. Could you tell me with this issue isn’t against my contract and could I cancel my contract has I’m not getting the service I’m paying for.
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Tuesdy Burgin
(@TuesdyB) reported
from
Ilkeston, England
@virginmedia Is the service down in the DE7 area? Everything looks like its working but we have no internet connection.
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Neil else
(@Neilelse1974) reported
from
Chellaston, England
@virginmedia I need to book an engineer visit, meant to work from home but can’t due to your broadband. Have tried everything advised but nothing .. 1.35mb download please help !
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Matthew Walne
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia Do you know when it will be fixed please? Other @PHMountsorrel complaining of the same issues.
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Patricio R. Sanchez
(@psanchezc) reported
from
Beeston, England
@virginmedia internet not working! All lights and signal showing as normal but all devices not having internet access! NG9 2QZ
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Steve Barlow
(@red_dog14) reported
from
West Bridgford, England
@virginmedia could you tell me what’s the issue with the picture in NG2 & NG11 watching the Forest v Fulham game? It’s pixelating & unwatchable a lot of the time
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Kizzy 🦇 Puckmigo23
(@Kizztronice) reported
from
Awsworth, England
@virginmedia I have used this service for the past hour to then be told the matter can not be fixed via the text service. So that was very unhelpful indeed.
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Matthew Walne
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia is there an issue with broadband in Mountsorrel, Loughborough, Leicestershire? Hasn’t been working properly for last few days
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Chris Myers
(@chrismyers66) reported
from
Coalville, England
@virginmedia So I'm furloughed I couldn't pay all my bill last month oh dont worry Mr Myers we will let you pay on the 22nd when you get paid 1215 you cut me off what a crap company you are as soon as I can I'm off
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Jonathan Ibbotson
(@jeibbotson) reported
from
Castle Donington, England
@virginmedia the performance of your network in the Castle Donington area (DE74) is currently appalling. Massive number of Critical T3 time-out errors. Please fix this NOW #poorservice #virginmediadown
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Gurcharan (Guch) Manku
(@guchmanku) reported
from
West Bridgford, England
Joining @virginmedia fast broadband, think twice, what you actually get just not up to scratch, customer service not helpful, been down for three days, first it was an area wide fault, now finally an engineer will come out to fix!! Time for a change...
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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R1GHTHOOK
(@Hb0mb666) reported
@virginmedia I had an engineer here on Saturday. No its not fixed. the engineer had drop out of signal when he tested and it is still happening now
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@TheReckoning
(@TheReckoningC19) reported
@virginmedia I have not as I’ve given up trying that way. But during Covid times and the lack of customer support Virgin and many others have made it virtually impossible to cancel online. Yet happy to keep emailing me my Bill reminders. I was told in Jan my account could be cancelled
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Graham Barlow
(@Graham_Barlow) reported
@virginmedia It says “no issue”. I have done a hub restart for now. I will update if issues persist.
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.minolta
(@MinoltaChris) reported
@virginmedia hi there - this number is calling me regularly and claims to be from Virgin Media and wants to offer me a fantastic deal - please confirm if this is from Virgin and why you are doing this? The number is 08000521251 Thank you. A Virgin Media customer.
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Danny Cunnett
(@ChaseRider5) reported
@virginmedia I cant sign in im afraid, the girlfriend cant remeber the password, and where it asks where she was born and birthday she puts them in correctly but its says thats wrong each time weve tried, and without speaking too 1 of your team on the phone its come too a standstill.
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trukangsta
(@rkmbzzz) reported
@virginmedia Yes, I’ve done that a number of times. I just have incredibly unstable WiFi, and some devices can’t connect at all. I should be getting 500mb! Am I within my rights to cancel the contract as I’m not getting the speeds or connection im paying for?
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Chris Daniels
(@vba_dev) reported
@virginmedia I get that your busy, but so am I, and I certainly can’t spend literally all day on the phone to you when you already have my details and know what the issue is. Just please, sort it out!
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Derek Carpenter
(@barnsleytown) reported
@virginmedia Email the day AFTER you took the new debit. Bad practice in itself.
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Larah Yearwood
(@larahyearwood) reported
@virginmedia Yeah, we spoke to them. They’re the ones who said it would be fixed on Saturday. It hasn’t been. Apparently it’s down across west London. Need it back ASAP cause this is beyond ridiculous. Many of us are working from home, we need wifi.
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Danny Cunnett
(@ChaseRider5) reported
@virginmedia @kirst4711 Hi sorry too but in on this convo forgive me kirsty please. Virgin i am having major problems 1 minute i have internet the next i dont, ive tried doing all the reboots and and resetting the box but still the same problems, can you send me a number too talk too some1 please.