Virgin Media outages and service status in Castle Donington, England

Problems in the last 24 hours in Castle Donington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Castle Donington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Castle Donington, England

The most recent Virgin Media outage reports came from the following cities: Nottingham, Ilkeston, Derby, Loughborough, and Ashby de la Zouch.

City	Problem Type	Report Time
Nottingham	TV	37 minutes ago
Nottingham	E-mail	3 days ago
Ilkeston	Internet	6 days ago
Nottingham	Internet	7 days ago
Derby	Wi-fi	7 days ago
Ilkeston	Wi-fi	7 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Castle Donington, England

Latest outage, problems and issue reports in Castle Donington and nearby locations:

• 
  helen (@helen6253) reported 1 minute ago from West Bridgford, England

  @virginmedia @BBCBreaking Is there a complete outage of Virgin Media email. All customers unable to get in? I have rung the call centre and have been given up to 48 hours for a fix!

• 
  Jonathan SC ن Esq. (@jonathansc) reported 2 minutes ago from Wilford, England

  @virginmedia Service now restored - thank you. What is your plan to ensure we do not again lose service when #NFFC are playing next weekend ?

• 
  Jonathan SC ن Esq. (@jonathansc) reported 8 minutes ago from Wilford, England

  @virginmedia Because you never supply any detail - how do we know this? You need to be more transparent with your customers to give us confidence

• 
  Big Gas (@BigGasson44) reported 9 minutes ago from Awsworth, England

  @virginmedia Well it doesn't work and my 8 kids are off school and can't even use their phones let alone their xboxs

• 
  Dr Alex Stavrinides (@Dr_Stav) reported 11 minutes ago from West Bridgford, England

  Customer Services via @WhatsApp is just appalling. Looking at you @virginmedia. Feels like I've wasted hours trying to sort out a contract, one bot message at a time.

• 
  Chris Maltby (@ChrisMaltby) reported 12 minutes ago from West Bridgford, England

  @virginmedia Always seems to come back after a router reboot. Maybe you could send me a new one, see if that resolves the issue?

• 
  kate kells (@katephus) reported 13 minutes ago from Ilkeston, England

  @virginmedia @02Priority_pjs with the current major issue with your apps are you going to deliver priority booking like you’ve promised? #keeppromises

• 
  Rebecca Ward (@HistoricCatLady) reported 16 minutes ago from Mackworth, England

  @virginmedia what’s going on? I can’t even get onto your website for the service tracker using my phone data! I could really use an update here so that I can actually work!

• 
  Jonathan SC ن Esq. (@jonathansc) reported 23 minutes ago from Wilford, England

  @virginmedia thank you for confirming that you think it is normal to send you customer no updates when your broadband has been down for in excess if 12 hours #Fail

• 
  Fazal Rehman (@breadf2man) reported 23 minutes ago from Loughborough, England

  @virginmedia A lady told me two weeks ago it would be sorted end of the week. I rang again a lady said she would contact manager and ring me back that day. Never happened, I will can take complaint to next level and then the independent complaints ombudsmen. Virgin complaints procedure poor

• 
  li.iam🏳️‍🌈👬♥️ (@Liammanning2u) reported 25 minutes ago from Swadlincote, England

  @virginmedia @taylur41 Does @LutzSchueler know how bad your customer service is

• 
  Fazal Rehman (@breadf2man) reported 26 minutes ago from Loughborough, England

  @virginmedia The other issue your engineer was in yesterday surely he would have checked these things out ? Personally i dont think he was very experienced or didnt know how to do his job properly.

• 
  Alexandra Johnson (@ASJPhotography) reported 32 minutes ago from Coalville, England

  @virginmedia have to be the MOST unhelpful when it comes to customer service. I’ve been going round and round and round for an issue your technical engineer has already highlighted!!!!

• 
  Matthew Walne MCSI (@MatthewWalne) reported 35 minutes ago from Mountsorrel, England

  @virginmedia The text service is a bot so doesn’t understand what I want. I don’t understand how posting on a community forum will help me order wifi pods. I’ve posted but just get replies from other members. I want to be able to contact someone at Virgin not other customers.

• 
  Nigel Hudson (@nghudson) reported 41 minutes ago from West Bridgford, England

  Goodbye @virginmedia 👋🏻 I’d like to say it was fun but you’re over-priced and your customer service is crap.

• 
  Teresa Budworth (@TeresaBudworth) reported 50 minutes ago from Quorn, England

  52 minutes and two escalations for @virginmedia call centre to agree the diagnosis I’d already made. ‘Your “intelligent” booster pod is not working. A new one will be with you in 3-5 working days’ No wifi upstairs for a week is unacceptable

• 
  Deborah Marshall 💙 (@deb_the_dj) reported 50 minutes ago from Sandiacre, England

  @virginmedia It drops out for a few minutes, then restarts, there is nothing I can see on your service page that helps with that. I'll try the factory reset, its the only thing I haven't tried.

• 
  Matthew Walne MCSI (@MatthewWalne) reported 51 minutes ago from Mountsorrel, England

  @virginmedia Sorry, I don’t have understand how posting on a forum will get me in contact with someone who can help me. The customer service isn’t good enough.

• 
  Chris Maltby (@ChrisMaltby) reported 54 minutes ago from West Bridgford, England

  @virginmedia The reboot only works until it goes down again so it doesn’t really ‘work’. Anyway, I spent 40 minutes on the phone yesterday and they’re sending me a new router, hopefully that will sort the problem out. Cheers

• 
  Alexandra Johnson (@ASJPhotography) reported 56 minutes ago from Coalville, England

  @virginmedia One of your tech engineers confirmed the problem in our local area and following a conversation with customer service they kept trying to get me to create multiple networks for speed. This wasn’t the problem, the problem was amplifiers in the local area!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Paul O'Brien (@PaulOBrienKil) reported 4 minutes ago

  @VMSportIE I strongly urge anyone thinking of subscribing to @virginmedia to NOT do it. Took over a hour to get through to customer service & they still won't fix their mistake. Shambles of an organisation.

• 
  Helen Bailey (@helenbaileyuk) reported 5 minutes ago

  @virginmedia neither myself nor my husband have received any emails today (we have ntlworld email addresses) and even ones we've sent to ourselves from other accounts haven't come through. Is there an issue with emails?

• 
  Success W Lewis (@SuccessWLewis1) reported 13 minutes ago

  @virginmedia Trying to play @PlayStation @granturismo ? Don't bother! It's just a few tracks and cars in arcade mode without an internet connection! I have home entertainment to prevent these corporate based issues.

• 
  F1blag (@f1blag) reported 15 minutes ago

  @MelJanie @virginmedia Virgin Media are up there for any worst customer service award! They took 3 weeks to restore our connection, promised us compensation (promises we were able to obtain a recording of), refused to pay that compensation and then fought us every step of the way. Dreadful.

• 
  ^Gavstar^ (@Englandgav) reported 19 minutes ago

  Hey @virginmedia want to know why I get bills for myself and someone else? My hub is linked to there account and address so I can access there account/bills and upgrade there package. Your customer services seem unwilling to help. GDPR issue

• 
  Steve Kelly (@kellyokid) reported 21 minutes ago

  @MelJanie @virginmedia I was with Virgin for years but got treated like a piece of crap on their shoe with multiple issues so I’ve left! Customer service is non existent! They just don’t care!

• 
  sergio pani (@sergiopani62) reported 24 minutes ago

  @virginmedia shocking service provision. internet drop off these last few days. being told to wait 22 hours for an engineer. Like this regularly. Can’t watch a film properly, watch a game or listen to music as all rely on the internet . Change is coming.

• 
  Virgin Media News (@VirginMediaNews) reported 28 minutes ago

  First-time drug possession may no longer mean prosecution. From today, adults caught with a small amount of drugs for personal use may instead be referred to the HSE for support. They must admit the drugs were for their own use and agree to take part in the scheme. More on Virgin Media PLAY.

• 
  BEN GOODHIND (@BenGoodhind) reported 28 minutes ago

  @virginmedia No virgin services in Thornbury today with phone, tv and broadband all down. 2nd time this week and been down for almost 12 hours. Please explain the issue in bs35

• 
  Sharon Williams (@SharonWill65057) reported 28 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8K_Best_IPTV53 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies