Virgin Media Outage Report in Castle Donington, Leicestershire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Castle Donington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Castle Donington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 20: Problems at Virgin Media
Virgin Media is having issues since 06:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (3%)
Live Outage Map Near Castle Donington, Leicestershire, England
The most recent Virgin Media outage reports came from the following cities: Derby, Swadlincote, Nottingham, Loughborough, Ilkeston, Burton upon Trent and Coalville.
| City | Problem Type | Report Time |
|---|---|---|
 Derby |
Internet | |
| Derby |
Phone | |
| Swadlincote |
Total Blackout | |
| Nottingham |
Internet | |
| Nottingham |
TV | |
| Nottingham |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Castle Donington, England
Latest outage, problems and issue reports in Castle Donington and nearby locations:
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BigYoll
(@BigYoll) reported
from
Anstey, England
.@virginmedia hands down the worst company out there with the shittiest internet
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Clare Watson-Spence
(@Watto_Clare) reported
from
Coalville, England
Can anyone help with 20 data dongles for a school I’ve worked closely with. The free WiFi/data would allow these families to access on line learning for lock down. Would be a loan until they return to school! Please try and help! Thank you xx @virginmedia @tescomobile @O2
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Matthew Walne
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia You were going to then I had to cancel for some reason. Can never get through to anyone to discuss.
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Steve Barlow
(@red_dog14) reported
from
West Bridgford, England
@dingdinghopkin @winnits @virginmedia Product good, terrible company.
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Stuart Windle
(@stuwin1) reported
from
Stenson Fields, England
@virginmedia When I phoned the contact centre they said they knew there was an issue and it would be sorted in 24hrs. A quick google shows this isnt just me its a common trend
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JayBhojani
(@MrBhojani) reported
from
Loughborough, England
@virginmedia £160 a month for you to be shit.
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BigYoll
(@BigYoll) reported
from
Anstey, England
This is the third day I’ve called and had to hold for over an hour just to be cut off everytime, please give me a number so I can cancel this contract. @virginmedia you provide a horrible experience and a ******* dog shit internet connection
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Chris Seddon
(@_Chris_Seddon_) reported
from
Melbourne, England
Looks like someone pulled out the wrong plug at Virgin Media HQ. Even their website is down!
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brian alvin
(@justrunningnow) reported
from
Sandiacre, England
@the____ghost @virginmedia Its broken
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iTz Me Yo 🌐
(@topper1973) reported
from
Coalville, England
@mjordo78 @virginmedia Motivated as the full-time ones! I get very few problems, but if I did I'd be on the phone making sure I got a discount!
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Graeme Dixon
(@GraemeDixon_) reported
from
West Bridgford, England
@virginmedia down again.
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Anthony Bates
(@antbates1991) reported
from
Burton upon Trent, England
New tactics from Virgin Media, ring up to cancel, they say they can't find your account and then put the phone down. 🖕🖕
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Lord William Niven
(@bigbrawbill) reported
from
Ilkeston, England
So @virginmedia has been going off with technical faults from yesterday, My @EE is also been going off signal wise from yesterday is anyone else not think this is eerie and so so weird that both going down at the same time. Come on conspiracy theories welcome.
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Matthew Walne
(@MatthewWalne) reported
from
Thurcaston, England
@virginmedia Home phone. Had online chat but can never get through on the phone. Raised it on twitter many times but no one seems bothered.
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Gareth Smith
(@gaz_smith123) reported
from
Ilkeston, England
Area 30 has been having issues for a week now but @virginmedia still won’t admit there’s an issue - according to them everything is just fine & working perfectly! #virginmediadown #virginmedia #ilkeston #area30
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Neil Johnson
(@neilmjohnson72) reported
from
Ashby-de-la-Zouch, England
@virginmedia You need to sort your customer service out, it is absolutely disgraceful. Your technical team are ignorant and hang calls up without situation. You are getting dumped!
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James Dawes
(@dawesje) reported
from
Burton upon Trent, England
@virginmedia just like to say what a load of rubbish your service is! And I’m not even with you
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Carrie
(@xCarrie82x) reported
from
Kimberley, England
@virginmedia Broadband and smart tv still up and down!! Wouldn’t mind but worked all day and just wanted to catch up online and chill watching TV! #virginmediadown #lockdown #NHSworkers
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Anthony Bates
(@antbates1991) reported
from
Burton upon Trent, England
@virginmedia It's for Virgin Media. Everytime I ring up to try and change something no one over the phone can ever find my account and because of this no one can help me. I want to cancel my package because the offer I'm on expires next month and the services are not worth £84.
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jamie ford
(@superjayslim) reported
from
Coalville, England
@ash_tunstall @virginmedia Sky working fine. Streaming shit loads!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Bernard Thresher
(@BernardThresher) reported
@virginmedia 90 minutes though. An hour and a half? Put yourself in the customers shoes...no you can't, you're a robot. Also, I can't tell you the outcome of the 'call' as I was told to go to whatsapp I know what the outcome is going to be however, one lost customer and lots of negative press
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Dawn
(@Dawn18629990) reported
@virginmedia it’s gone down again why don’t you do do something about it we getting really fed up with now they was some supposed to came this afternoon but you cancelled it told you it keeps happening we are not happy with the service at all
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The Rt. Hon Sir John of the Shires
(@BlueWreckingCrw) reported
@virginmedia Yep, and got a text.saying to follow the restart/reset procedures.. It's a hardware issue rather than a connection issue
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Charo
(@charo_uk) reported
@virginmedia Sure I can expand on this,the internet connection hasn’t been great in the last year and when I tried to call to cancel my contract I spent 1,5hr on the phone,spoke to 4 people and the last one hanged up on me saying they had issues and will call me back in 20min,never heard back
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Andy Falconer
(@andyfalconer2) reported
@virginmedia service down again...work from home, losing money...rubbish service
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bizmobile
(@InfoBizmobile) reported
@virginmedia The order was cancelled. Phone never delivered. Email from VM tells me it is cancelled. I then get a letter telling me I am in arrears for something I have never received. I would have expected a call back if cut off.
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Archie Geddes
(@versarchie5) reported
@virginmedia my sons phone is not letting him call or send messages and it’s beginning to really annoy me and him, to the point I want to cancel virgin mobile and move to EE. He is unable to ring me and I can’t contact him. This is not acceptable.
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Jenny Bell
(@jcbell88) reported
@virginmedia Multiple failed appts; multiple no-shows to fix the problem; inability to verbally speak to anyone; inability to verbally speak to anyone who has any clue what's going on; piggy-backing on my neighbour's connection for the last 8 weeks!! Latest is appt date for 4 weeks time!!
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Scius
(@Scius) reported
@virginmedia your service status website has stopped working, I get a 404 after I plug in my postcode and surname.
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Bernard Thresher
(@BernardThresher) reported
@virginmedia Still nothing. Is it a lack of staff causing these excessive delays? @NTSscamsteam No service or support here from @virginmedia