Virgin Media

Virgin Media Outage Report in Castle Donington, Leicestershire, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Castle Donington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Castle Donington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Castle Donington, Leicestershire, England 10/29/2025 09:40

October 29: Problems at Virgin Media

Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (40%)

    Internet (40%)

  2. TV (35%)

    TV (35%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Castle Donington, Leicestershire, England

The most recent Virgin Media outage reports came from the following cities: Ilkeston, Nottingham, Derby, Loughborough and Burton upon Trent.

Loading map, please wait...
City Problem Type Report Time
United KingdomIlkeston Internet
United KingdomNottingham Internet
United KingdomNottingham Internet
United KingdomIlkeston Internet
United KingdomNottingham Internet
United KingdomIlkeston Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Castle Donington, England

Latest outage, problems and issue reports in Castle Donington and nearby locations:

  • richardtaylor37 richard taylor (@richardtaylor37) reported from Stapleford, England

    @virginmedia Hi, we are having issues connecting to the wifi throughout the house. The room the hub is in is good but the rest of the house is very poor, we have our children complaining that their games consoles won’t connect or buffering and glitching and it’s costing us a fortune.

  • paulwitneyphoto paulwitneyphoto (@paulwitneyphoto) reported from Ruddington, England

    @virginmedia how do I report a problem with our wifi and tivo box

  • aaronfarny_b B Farn (@aaronfarny_b) reported from Ilkeston, England

    Right @virginmedia is truly the worst internet - So I am looking to change providers as soon as possible - Not worried about TV packages etc as We are good with free view - can anybody recommend a ISP with a good monthly rate and none of the hidden fees etc?

  • IPSiara Ian Siara (@IPSiara) reported from Beeston, England

    @virginmedia can you explain how your customer services line was working up until the point I told you I wanted to leave, and since then you've cut me off 3 times in a row?

  • robhollanduk Rob Holland ⚽️🏐 (@robhollanduk) reported from West Bridgford, England

    Shocking customer service from @virginmedia this week for mobile account setup for my son. Didn’t port his number over on Monday as promised & then agent hung up on me when I rang today to complain. I wasn’t abusive and I didn’t shout, but I do expect my complaint to be taken

  • Sushrutuk Sushrut (@Sushrutuk) reported from West Bridgford, England

    @virginmedia - is there a red button issue on sky sports?

  • pdenno Paul Dennison (@pdenno) reported from Beeston, England

    @virginmedia why call me twice today, tell me I am a valued customer (22 yrs) and offer me a broadband speed not yet available in my area!! Once again a waste of my time and yours. I would feel more valued if you call and offer me a small saving on my monthly bill! 🤔

  • av9901 Amit Vaidya- #Author (Forever Roaming the World)🌏 (@av9901) reported from Loughborough, England

    @virginmedia It's been reported ..there was an estimated time of fix...it was fixed ....but now for a 3rd day it's down again!

  • richardtaylor37 richard taylor (@richardtaylor37) reported from Stapleford, England

    @virginmedia so sick of your poor wifi. Using all my mobile data each month because your wifi is so rubbish time to change provider me thinks.

  • KevinRenshaw5 Kevin Renshaw 💙 (@KevinRenshaw5) reported from Quorn, England

    And @virginmedia has gone down yet again. TV and WiFi. Unbelievably ****!

  • alextiplerfilm Alex Tipler (@alextiplerfilm) reported from Coalville, England

    @virginmedia You don't have internet access yet you are on twitter? Can you not get someone to ring me. I am stuck on hold, 16 minutes now, waiting to resolve your issue!

  • av9901 Amit Vaidya- #Author (Forever Roaming the World)🌏 (@av9901) reported from Loughborough, England

    Productivity nearly at zero today because @virginmedia been off for nearly 24 hours 🙃 came on for 1 hour and now no service again! ...not I rely on the internet for work or anything 🤔 🙄🤬

  • alextiplerfilm Alex Tipler (@alextiplerfilm) reported from Coalville, England

    @virginmedia Hi I cannot log in to my Virgin Media go account nor change my password. Please help me as I need this urgently!

  • mjtriggs Matt Triggs (@mjtriggs) reported from West Bridgford, England

    @virginmedia My broadband hub has no power at all, and it seems the solution is an engineer in the middle of next week. How am I meant to work until then? Can’t you just post me a new hub?

  • SteveB2Notts Steve B (@SteveB2Notts) reported from Clifton, England

    @virginmedia @Virgin Fix PPV Boxing now !

  • iRacing74 DJ Knight 🇬🇧 (@iRacing74) reported from Sandiacre, England

    With public service cuts, why do we year upon year pay more Council Tax for less service? Virgin Media put their prices, but do not reduce my service - If they did I'd cancel the service. We are legally obliged to pay more for less - go figure 🤷

  • jonathansc Jonathan SC ن Esq. (@jonathansc) reported from Wilford, England

    @virginmedia thank you for confirming that you think it is normal to send you customer no updates when your broadband has been down for in excess if 12 hours #Fail

  • helen6253 helen (@helen6253) reported from West Bridgford, England

    @virginmedia @BBCBreaking Is there a complete outage of Virgin Media email. All customers unable to get in? I have rung the call centre and have been given up to 48 hours for a fix!

  • JohnPuxty John Puxty (@JohnPuxty) reported from Ilkeston, England

    @JPBOLDY @virginmedia I am also getting this problem

  • RobertRixon Robert Rixon (@RobertRixon) reported from Mountsorrel, England

    @virginmedia what is going on with your pitiful excuse for Internet connectivity in LE7. It hasn't been working since midnight, it distill doesn't work. Good job we're leaving you next month for a reliable supplier. #nointernetagain

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • petedonovan50 Pete Donovan (@petedonovan50) reported

    @virginmedia Yes, an engineer is booked for Tuesday. It would be good to have clarification if there is an area issue. Other WiFi services seem to be working

  • samwbr sam (@samwbr) reported

    @virginmedia Oh look, it's all crashed again. Utterly useless service.

  • petedonovan50 Pete Donovan (@petedonovan50) reported

    @virginmedia I just don’t understand as the house was on virgin media with the previous owners who reported no issues? Is it still connected to our previous owners?

  • petedonovan50 Pete Donovan (@petedonovan50) reported

    @virginmedia Thank you. Tuesday at the moment. It was from your media technical help adviser who tried to connect it. I need to work from home quite urgently given my job.

  • amrit_bk Amrit (@amrit_bk) reported

    @virginmedia We don't use a wired connection, but yeah this issue is definitely there over a wireless connection

  • Project_HB_ Carly // Project HB (@Project_HB_) reported

    @virginmedia I paid you an instillation fee and been paying you for service for 2 months - so far you’ve failed to tell me how to get your broadband from the road into my house, sent two engineers who’ve been wrong (shrugged at the door and left) and I’ve paid you £120 for this.

  • rmarks7222 Rob (@rmarks7222) reported

    @Blue_1947 @virginmedia I never violated the rules or used third party application and I get kicked out permanently with the help Panel_Support on InsTa gave me assistance because I was lost on what to do.

  • Blue_1947 HeidiBerry (@Blue_1947) reported

    @virginmedia No, I signed into my account and there is a little talk box in the bottom righthand corner with a list of options for help

  • petedonovan50 Pete Donovan (@petedonovan50) reported

    @virginmedia He didn’t really say. I think it was a specific connection issue for us.

  • Blue_1947 HeidiBerry (@Blue_1947) reported

    @virginmedia It says 'Need some help' but n o form to fill in