Virgin Media

Virgin Media Outage Report in Derbyshire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Derbyshire, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derbyshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Derbyshire, England 12/01/2025 19:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Derbyshire, England

The most recent Virgin Media outage reports came from the following cities: Sheffield, Chesterfield, Matlock, Alfreton and Dronfield.

Loading map, please wait...
City Problem Type Report Time
United KingdomSheffield Internet
United KingdomSheffield Internet
United KingdomSheffield Phone
United KingdomSheffield Internet
United KingdomSheffield E-mail
United KingdomChesterfield Internet

Community Discussion

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Virgin Media Issues Reports Near Derbyshire, England

Latest outage, problems and issue reports in Derbyshire and nearby locations:

  • AnnielizzieSten Rt. Hon Annie (@AnnielizzieSten) reported from Sheffield, England

    @virginmedia Oh yes and I’ve phoned. It appears to be that yesterday’s problems haven’t been resolved.

  • victimsvoice73 Victims Voice (@victimsvoice73) reported from Sheffield, England

    Dad got rushed to hospital still in and @O2 connection is still not working in my house or mums @virginmedia mobile same problem (according to there test it’s fine) well try using it here especially when a loved one is ill and you can’t even connect a phone call &it’s a main road

  • AnnielizzieSten Rt. Hon Annie (@AnnielizzieSten) reported from Sheffield, England

    @PaulbernalUK @virginmedia I can’t help with that. Good luck.

  • ArmitageJohn John Armitage (@ArmitageJohn) reported from Sheffield, England

    @virginmedia hi guys, I’ve been without TV services for over two weeks now. Every attempt to@reach you has me going around in circles. Tried the app. Doesn’t recognise my email, and doesn’t recognise my acct no + area ref. Please help. Can I talk to someone?!!

  • DeborahTaylor3 Debbie 💜 🦋🦉 (@DeborahTaylor3) reported from Sheffield, England

    @virginmedia I hung up the call, rang back and spoke with a lovely man. Reset my email, password and answered all my quedtions. All the men are when you call, the female was awful. But thank you for the response

  • TezzaBelle88 Terry Hague (@TezzaBelle88) reported from Sheffield, England

    Anyone else’s @virginmedia WiFi down ?Mines been down nearly 24 hrs 🥲

  • lettielou05 lettiebella🦉🇬🇧 (@lettielou05) reported from Sheffield, England

    @virginmedia failed install which worked for 2 hours and I cancelled within 14 days . I've now got a a bill for £62 ! Your staff just cut me off and I'm disabled and need help

  • victimsvoice73 Victims Voice (@victimsvoice73) reported from Sheffield, England

    @virginmedia Yes both mum n dad are virgin and we’re still getting no signal

  • lettielou05 lettiebella🦉🇬🇧 (@lettielou05) reported from Sheffield, England

    @virginmedia No and tbh no apology for my internet not working since the day after install Friday and now I've been threatened in in contract ! I have 14 days to cancel can you confirm please . Im not paying for a fault after 5 days plus it's not worked from install .

  • lettielou05 lettiebella🦉🇬🇧 (@lettielou05) reported from Sheffield, England

    @virginmedia first day of your internet snd massive regrets ! Can I cancel ? Cutting out constantly 😫

  • AnnielizzieSten Rt. Hon Annie (@AnnielizzieSten) reported from Sheffield, England

    @PaulbernalUK @virginmedia It’s fine here but earlier in March we were left without any service for days at a time . The reason given was service upgrades. Ring them on 150 for an automated update

  • andyksheffield Andy Kershaw Media 🎙 (@andyksheffield) reported from Sheffield, England

    @StueyDay @virginmedia @lionsgateplusuk The service is awful and customers find it too hard to get a prompt response. Last time this happened it took at least 8-10 emails before they got past the automated letter asking me to switch off, reboot and check all the connections.

  • lettielou05 lettiebella🦉🇬🇧 (@lettielou05) reported from Sheffield, England

    @virginmedia very unhappy failed install and had no service since Saturday and I'm within my 14 days to cancel yet your staff don't understand this and want to charge me for a fault call !! When do you become so crap !!!

  • lettielou05 lettiebella🦉🇬🇧 (@lettielou05) reported from Sheffield, England

    @virginmedia hi virgin can you explain why you've referred me to a debt collection agency after I cancelled my service within 14 days snd returned equipment as it was a failed install and was advised I wouldn't be charged ? You also luckily never cancelled my sky .

  • AnnielizzieSten Rt. Hon Annie (@AnnielizzieSten) reported from Sheffield, England

    @virginmedia It’s strange because the online help claims there’s no problem but the phone says there’s a major problem in the area. Perhaps the online help needs updating because it’s no help at all

  • victimsvoice73 Victims Voice (@victimsvoice73) reported from Sheffield, England

    @virginmedia Yes it’s signal and tried o2 got nowhere xx thanks for the reply

  • CarlmMorton Carl (@CarlmMorton) reported from Derbyshire, England

    @virginmedia You also told me on Tuesday that you had fixed the network issues.

  • victimsvoice73 Victims Voice (@victimsvoice73) reported from Sheffield, England

    That’s it after years of being with @O2 I nolonger trust you &neither can my parents on @virginmedia nextdoormy dad 79 yesterday &myself need a working phone no signal, calls when there is a signal ( although) notstrong dropping Medical assistance needed earlier &again no signal

  • maddyarden Prof Maddy Arden (@maddyarden) reported from Sheffield, England

    @virginmedia our broadband down without warning and service update says you hope to fix this by 5th April! Why so long? We rely on this for work - unacceptable

  • Helen_Claire71 Helen-Claire Stone (@Helen_Claire71) reported from Sheffield, England

    @virginmedia’s customer service is appalling. 3 hours to respond to a message has to be the benchmark for worst practice. Last weekend it took them 27 hours to sort out cancelling my account. Absolutely hopeless.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • RodolfoZorrilla Rodolfo Zorrilla (@RodolfoZorrilla) reported

    @virginmedia useless customer service staff, requested return box 3 times to collect the old crappy superhub and never came, charged me £40 pounds for that. Imagine how many customers getting charge for your own mistakes.

  • Menaka_24 Menaka (@Menaka_24) reported

    @virginmedia We have contacted your team numerous times! No one seem to know what they are doing. Absolutely helpless. Yesterday we were told it will be up and running in 24hrs. 24 hrs have come and gone. Nothing! This is frustrating. Waste of time! Very poor service!

  • arhod99 arianit_hod1 (@arhod99) reported

    @virginmedia The link was updated and said there was no issue with our broadband, but I have tried for the past 30 minutes and we still have no internet.

  • wjanderson91 Will Anderson (@wjanderson91) reported

    @virginmedia @virginmedia 6 week delay on installing our internet because you did the external works to the wrong address. Booked well in advance as need the internet for work. Now just getting passed around customer service and getting no responses as to why.

  • jonduffie84 Jon Duffield (@jonduffie84) reported

    @virginmedia I plan to speak with someone tonight as I will be contact my back to stop the payment. I'm sure if I don't pay u will be able to talk to me then for a resolution

  • Pink_Flamingo74 🦩🏳️‍🌈Rach🇬🇧🐕 (@Pink_Flamingo74) reported

    When you’ve had the full Virgin Media package but now have to make do with freeview in the short term, nightmare! First world problems

  • UTD__Zone The Reliable One (@UTD__Zone) reported

    @virginmedia Fix your internet!

  • PhotoExpozure Andrew Jones (@PhotoExpozure) reported

    @virginmedia I already know the services are not in the area because it is not connected to the property. Thats why an engineer needs to visit to inspect the property. What is going on? This would not happen in Thailand that's for sure. What kind of service is this?

  • samrandell Sam Randell (@samrandell) reported

    @virginmedia @kirm84 Internet service is horrendous at the moment.

  • FplFranco FPL Franco (James) (@FplFranco) reported

    @virginmedia I am still experiencing these intermittent drops in connection and once again an engineer has not turned up because of a wider issue not related to my drops in connection! I'm getting very frustrated, the issue has been happening for weeks and isn't related to the outages 😡