Virgin Media Outage Report in Derbyshire, England

Problems in the last 24 hours in Derbyshire, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derbyshire, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Derbyshire, England

The most recent Virgin Media outage reports came from the following cities: Chesterfield, and Alfreton.

City	Problem Type	Report Time
Chesterfield	Internet	8 days ago
Chesterfield	Internet	15 days ago
Chesterfield	Internet	15 days ago
Alfreton	Internet	1 month ago
Chesterfield	TV	2 months ago
Alfreton	TV	2 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Derbyshire, England

Latest outage, problems and issue reports in Derbyshire and nearby locations:

• 
  trevor tuffin (@trevortuffin) reported 15 seconds ago from Blackwell, England

  I CAN TELL YOU NOW VIRGIN MEDIA I WILL DEFINATELY NOT BE RENEWING MY CONTRACT WITH YOU AGAIN EVER WHEN MY CONTRACTUAL TIME IS UP YOUR COMPANY WILL BE HISTORY I AM SICK TO THE BACK TEETH OF YOUR INTERNET SHODDY SERVICE CONSTANTLY DROPPING OUT.

• 
  Clive Bentley (@CliveBentley) reported 16 seconds ago from Derbyshire, England

  @virginmedia Service is worse than ever today WiFi on and off lagging then off again. So poor! And you're overcharging me on my bill too.

• 
  Dom (@dombodde) reported 6 minutes ago from Derbyshire, England

  @virginmedia rang up today to cancel my account as I’ve moved house, transferred from one person to another, after a hour on hold, three rings then line went dead!! What’s going on???

• 
  That There PLEB (@TT_PLEB) reported 7 minutes ago from Hucknall under Huthwaite, England

  @virginmedia WiFi down, AGAIN, Ethernet devices working fine, just wireless that isn't working. Happening more and more recently and it's getting absolutely infuriating.

• 
  Bhavna 🙋🏽‍♀️ (@MissBeBop) reported 10 minutes ago from Eastwood, England

  @virginmedia any idea of when service will resume in NG16 as currently trying to work from home with no internet 😩

• 
  Michael Harrison (@Michaelh747) reported 13 minutes ago from Staveley, England

  @virginmedia Well it keeps cutting out and I still haven't had a response about my broken network port on the router. I'm just stuck

• 
  Robin Palmer (@robbiederby) reported 17 minutes ago from Derbyshire, England

  Any existing customers wanting to upgrade to the new #Virgin360 box, don't use the online form, it doesn't work. You'll get a confirmation email followed by an email requesting you call them. Their customer service is very busy, but it's excellent on 0345 454 1111. #virginmedia

• 
  trevor tuffin (@trevortuffin) reported 18 minutes ago from Blackwell, England

  VIRGIN MEDIA NOT FIT FOR PURPOSE YET AGAIN MY INTERNET HAS DROPPED OUT BUT NO OFFER OF SOME REFUND COME MR MUSK HURRY AND GET THAT SKYLINK HERE IN UK SO I CAN GET RID OF POOR SERVICE FROM VIRGIN MEDIA.

• 
  Jamie Hickling (@Jamiehickling15) reported 23 minutes ago from Hucknall under Huthwaite, England

  Ay yoo, @virginmedia, fix my mans @siMzaahh wifi it's been down 4 days and I need my Warzone duo back online.🤨

• 
  Michael Harrison (@Michaelh747) reported 28 minutes ago from Staveley, England

  @virginmedia what's the number I need to cancel the service? I'm so fed up at the moment

• 
  tia carter🥑 (@_teecarts) reported 30 minutes ago from Eastwood, England

  virgin media is down in my area so looks like i can’t work👏🏼

• 
  Robin Palmer (@robbiederby) reported 30 minutes ago from Derbyshire, England

  @virginmedia Well it didn't fix the problem, the hub still doesn't work properly, which is why I had to put it in modem mode in the first place. Although I'll confess, the Netgear's WiFi speed is brilliant compared to what your Hub 3 can kick out.

• 
  Michael Wallage (@Chops_Wallage) reported 33 minutes ago from Ripley, England

  @virginmedia customer care should be renamed ‘customer don’t give a ****’ How long waiting to speak to someone...??? #rubbish #crapservice

• 
  Stephen (@StephenKFrost1) reported 41 minutes ago from Eastwood, England

  @virginmedia work done on our internet network has left us with weak security at the same time this was happening I had a new update on my Apple iPhone. Not ver happy with situation.

• 
  Mark Simms (@marksimms3) reported 44 minutes ago from Selston, England

  I want to leave @virginmedia but they are hoping I lose the battle of how long can we keep this man on hold before he gives up” battle ..what a terrible company.

• 
  trevor tuffin (@trevortuffin) reported 48 minutes ago from Blackwell, England

  TWICE MY INTERNET HAS DROPPED OUT TODAY SORT IT VIRGIN MEDIA ITS NOT GOOD ENOUGH YOUR NOT FIT FOR PURPOSE THE CHINESE ARE BETTER THAN THE AMERICANS AT DELIVERING INTERNET I SINCERLY HOPE ELON MUSK IS BETTER THAN VIRGIN MEDIA SO I CAN TERMINATE VIRGIN MEDIA AND GO WITH HIM.

• 
  Lee thorn (@leethorn2011) reported 49 minutes ago from Derbyshire, England

  @virginmedia 3 days of intermittent broadband this week, pervious weeks the same thanks virgin moved from Sky to you. Service is awful

• 
  trevor tuffin (@trevortuffin) reported 52 minutes ago from Blackwell, England

  VIRGIN MEDIA YOUR SERVICE IS NOT FIT FOR PURPOSE MR MUSK AND SKYLINK IS FAR MORE ATTRACTIVE WHEN IT ARRIVES HERE AND FAR FAR SUPERIOR.

• 
  trevor tuffin (@trevortuffin) reported 54 minutes ago from Blackwell, England

  MESSAGE TO VIRGIN MEDIA IF MY INTERNET DROPS OUT AGAIN ONCE MORE I WILL DEFINATELY CANCEL MY CONTRACT FOR BREACH .

• 
  Matthew Nash (@MJNashy) reported 57 minutes ago from Hucknall under Huthwaite, England

  Is the picture quality a @virginmedia problem or a @SkySportsBoxing @SkySports problem? Either way can it get sorted please!? If not who do I complain to because for £25 this isn’t good enough! #AJPULEV #PPV #BOXING

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  LOC OPS (@loc_ops) reported 12 seconds ago

  @virginmedia Router reboot “resolved” the problem although I didn’t get a chance to confirm there actually was an issue. Can routers be manually rebooted from your end on demand?

• 
  Amr Gawish (@agawish) reported 35 seconds ago

  @virginmedia I have an account number and an area code, and have a phone password and everything. You can and you are able to track down all of this. Otherwise the service wouldn't have been able to eventually install, would it?

• 
  AmyLeigh (@Amy_LeighC) reported 51 seconds ago

  @virginmedia EVERY time I want to use the internet to watch TV at the moment it won’t connect, it’s the room next door, why is our connection so poor!!

• 
  Dee Deakin (@DeakinDee) reported 1 minute ago

  Why are @virginmedia incapable of answering the phone to discuss our account! The only number we can get through to are the faults dept in South Africa. Don’t offer call backs, absolute joke. Very unhappy customer 😡😡

• 
  🇪🇺🇬🇧Fat Male Model 🇺🇦🇺🇦#FBPE #Rejoin (@fatmalemodel) reported 3 minutes ago

  Never ever EVER use @virginmedia They are utterly ******* useless, they ****** up my order as a new customer, so I‘ve got a new broadband provider asap but their ineptness means I still have no internet despite successfully leaving those shitgibbons within 14 days of non-service

• 
  Paul Jukes A874036 (@UnicornRunning) reported 5 minutes ago

  @virginmedia Re: Step 3 - when I said I was not happy with the offer over the phone I was not given the opportunity to escalate this to either a manager or senior manager. Your customer service policies are not being followed.

• 
  PM (@philmck74) reported 6 minutes ago

  @virginmedia hi , my tv remote is damaged and not working. I have tried to order a new one through the website/app but message appears saying ‘oops the page your looking for isn’t there’ and so cannot order a new one. Can you help? Thanks

• 
  Paul Jukes A874036 (@UnicornRunning) reported 8 minutes ago

  @virginmedia Well, seeing as Step 3 wasn't followed through, we don't have much choice. I'll also cite the other phantom calls issues on your customer forums

• 
  James (@JimbobzP90) reported 10 minutes ago

  @HGTribute12 @virginmedia I have called customer services They have no idea either, the person said to me on the phone that they can see my equipment is not receiving a signal... Yeah because there is definitely an outage

• 
  Paul Jukes A874036 (@UnicornRunning) reported 10 minutes ago

  @virginmedia We have a complaint raised and you have not been helpful. The phantom premium rate calls on the bill were not made, but you insist they were. An engineer has been out to check for crossed wires but another VM reply to my wife said this wouldn't make a difference.