Virgin Media Outage Report in Derbyshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Derbyshire, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derbyshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Sheffield, Chesterfield, Matlock, Alfreton and Dronfield.
| City | Problem Type | Report Time |
|---|---|---|
 Sheffield |
Internet | |
| Sheffield |
TV | |
| Chesterfield |
Phone | |
| Sheffield |
Internet | |
| Sheffield |
Internet | |
| Sheffield |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derbyshire, England
Latest outage, problems and issue reports in Derbyshire and nearby locations:
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Harlam
(@HarlamTK) reported
from
Sheffield, England
Low and behold... @vmbusiness is down again on the first work day of the week. Makes me wonder how often this happens and I’m normally in the office so don’t notice... I can’t wait to one day move to somewhere where another provider can connect me to fibre optic internet
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Ryan🏳️🌈
(@RyyyyRyyy) reported
from
Chesterfield, England
@virginmedia had this issue all night, not acceptable!!
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martyn notman
(@NFGmart) reported
from
Sheffield, England
@robwillb @virginmedia Mines been up and down for a week
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Jonathan Bullimore
(@frog_j) reported
from
Brimington, England
@Scopey1970 @virginmedia Had issues Sat night but ok from Sunday
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Ryan🏳️🌈
(@RyyyyRyyy) reported
from
Chesterfield, England
@virginmedia sort your shit out!! 3rd night in a row where catch up isnt working, slow internet and slow box. 1 more night of this and we will be canceling and moving to @skytv I will pay the cancellation fee also. Thanks.
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simon
(@sihackett86) reported
from
Sheffield, England
@virginmedia so may I ask why I was contacted using your text service and then told me my password was incorrect and then no answer after was in mid conversation
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Linda Parnham
(@LindaParnham) reported
from
Chesterfield, England
@virginmedia do you have broadband issues in Chesterfield? Been in queue on phone ages!
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Andrew Challenger
(@blade4life17) reported
from
Sheffield, England
@virginmedia how do I cancel my service with you as I no longer need it as I've moved address and it's not round the address I'm currently at
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simon
(@sihackett86) reported
from
Sheffield, England
@virginmedia I appreciate that but no help already spoke did not hardly touch my problem also I have tried your online chat as I want a record of this conversation and all I told is we will transfer you to customer care no response so you tell me how to go about this as I am losing faith
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John Byrne 🏴
(@derbytrim) reported
from
Belper, England
@virginmedia poor customer service i can't cancel my contract online and cant get through on the phone after 30 minutes waiting , ironic for a media company.
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Harlam
(@HarlamTK) reported
from
Sheffield, England
Apparently Monday is a ******* write off. Got hardly any work done today because @virginmedia have been down must of the day and now I want to spend a couple of hours with my #Twitch Fam and that goes down too. Like seriously Monday. Just do one 😔
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Chris Whitmore
(@ChrisWhitmore31) reported
from
Derbyshire, England
@virginmedia Not really wanted to speak to the complaints department but was told they are not working! Happy to take people’s money but not happy to help if you have a complaint! Very strange way to do business
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Cat Wasnidge
(@cathd100) reported
from
Sheffield, England
@virginmedia can you confirm the issues with wifi today in S62WG? Attemping to work from home is very difficult when the wifi keeps disconnecting. Virgin website says no issue!
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Jamie Gilliver
(@GilliverJamie) reported
from
Derbyshire, England
Having to use my #Mobilehotspot because @virginmedia can’t seem to get there internet to work! Been going on the whole of #lockdown now!!! #working from home #Sucks!!! Canny wait to be out of contract!!!
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Simon Scott
(@simonjs) reported
from
Sheffield, England
@virginmedia Never mind, I’ve sorted it. 56 minutes on the phone this time, but at least I got through to someone.
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Mike Hull
(@MikeHull2u) reported
from
Holmesfield, England
Really annoyed that @vmbusiness can’t resolve pathetically slow upload speed in central Sheffield for a week. It means colleagues requiring remote access to our server because they are working from home are wasting hours of their time due to crushingly slow speeds.
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munem..
(@ma96____) reported
from
Sheffield, England
@virginmedia are absolute 💩, how is my network constantly dropping. If My customers leave me just know I’ll be filing a claim! 🤬
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Victims Voice
(@victimsvoice73) reported
from
Sheffield, England
Noooo heard on news please @O2 don’t merge with @virginmedia best thing we ever did was leave @virginmedia and I’ve been with @O2 for years with hardly any problems and on principal when the problems we had with @virginmedia we will have to change networks PLEASE Don’t Do it xxxx
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matt downing
(@mattdowning5) reported
from
Selston, England
@virginmedia How about just giving your customers reliably service for the extortionate prices. We can look after our kids as parents. You do your job as service providers. I don't want my kids in borstal
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Bolland
(@Jordsufc_) reported
from
Sheffield, England
@SkyHelpTeam you having competitions on how shit your internet is with @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nick Donovan
(@FinbarNick) reported
@virginmedia After ordering a new mobile handset this afternoon why have you deactivated my SIM card and now you call centre are telling me that the new sim will take 3 or 4 days to come , terrible service.
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Oli Gallagher
(@Oli_gal) reported
from
Sydney, State of New South Wales
@virginmedia Pretty shocking service if you promise me something, don’t deliver the promise then when I try to get an answer the help / customer service team cant help me? Who can you direct me to then to sort this out? £1600 you guys owe me!!
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Magneto Mus
(@MagnetoMus) reported
@virginmedia I’m a vip bundle customer, pay almost £100 a month for my package, yet i have no internet connection all day! Its 2021!!! I couldn’t do any work from home today. This is poor. Sort it out or i will cancel my package!
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Roger Birkinshaw
(@rogerbirkinshaw) reported
Is @virginmedia the worst at customer service? 3 complaints logged, not 1 formal response. Cannot speak to anyone, the answer from VM is to log another complaint.
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Hafiz 🇧🇩🇬🇧
(@hafiz_11120) reported
@virginmedia What help you can offer other than posing links to your website?
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Liam
(@liamyates) reported
@virginmedia Apparently having no internet signal coming in to your house for almost a month due doesn't qualify as "total loss of service", especially over Christmas. Then when I get transferred to the technical team, I get cut off twice?
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Charli Whitman
(@xMissCharli) reported
@virginmedia 1hr 20 on hold now trying to cancel. This can't be the only way. I reckon you'll close before I get though at this rate. What a joke.
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XYY
(@Mr_XYY) reported
@virginmedia I’ve just contacted you re disconnection due to to bereavement, the lady took all details and then said she was passing me to bereavement department, after 20mins on hold I’ve had to hang up, please advise? 🤬
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Hafiz 🇧🇩🇬🇧
(@hafiz_11120) reported
@virginmedia @mini_moans Upgrading your shittiest customer service? How long you take to serve a customer?
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Matt Waring
(@mattwaring63) reported
@virginmedia That's an 1 1/2 hours waiting for a response from 'txt' customer service... What customer service?