Virgin Media Outage Report in Derbyshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Derbyshire, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derbyshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Sheffield, Chesterfield, Alfreton, Selston and Derbyshire.
| City | Problem Type | Report Time |
|---|---|---|
 Sheffield |
Wi-fi | |
| Chesterfield |
Internet | |
| Alfreton |
Phone | |
| Sheffield |
Total Blackout | |
| Sheffield |
Wi-fi | |
| Chesterfield |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derbyshire, England
Latest outage, problems and issue reports in Derbyshire and nearby locations:
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simon
(@sihackett86) reported
from
Sheffield, England
@virginmedia I appreciate that but no help already spoke did not hardly touch my problem also I have tried your online chat as I want a record of this conversation and all I told is we will transfer you to customer care no response so you tell me how to go about this as I am losing faith
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Matthew Nash
(@MJNashy) reported
from
Hucknall under Huthwaite, England
@Tash__Wilson @virginmedia Their customer service isn’t good. I had direct debit cancelled by them (didn’t tell me) and charged me for moving house (again didn’t tell me). Them and Sky are similiar, they’ll happily take money but even when it’s their fault the most you get maybe and apology and credit.
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Linda Parnham
(@LindaParnham) reported
from
Chesterfield, England
@virginmedia do you have broadband issues in Chesterfield? Been in queue on phone ages!
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matt downing
(@mattdowning5) reported
from
Selston, England
@virginmedia How about just giving your customers reliably service for the extortionate prices. We can look after our kids as parents. You do your job as service providers. I don't want my kids in borstal
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Andrew Challenger
(@blade4life17) reported
from
Sheffield, England
@virginmedia how do I cancel my service with you as I no longer need it as I've moved address and it's not round the address I'm currently at
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🌹 M-K 🌹 🇮🇪 (KATE)
(@marie_kate2) reported
from
Matlock, England
@RaziqulYT @virginmedia 11years and never had a problem 👍
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Mike Hull
(@MikeHull2u) reported
from
Holmesfield, England
Really annoyed that @vmbusiness can’t resolve pathetically slow upload speed in central Sheffield for a week. It means colleagues requiring remote access to our server because they are working from home are wasting hours of their time due to crushingly slow speeds.
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Harlam
(@HarlamTK) reported
from
Sheffield, England
Low and behold... @vmbusiness is down again on the first work day of the week. Makes me wonder how often this happens and I’m normally in the office so don’t notice... I can’t wait to one day move to somewhere where another provider can connect me to fibre optic internet
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Cat Wasnidge
(@cathd100) reported
from
Sheffield, England
@virginmedia can you confirm the issues with wifi today in S62WG? Attemping to work from home is very difficult when the wifi keeps disconnecting. Virgin website says no issue!
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munem..
(@ma96____) reported
from
Sheffield, England
@virginmedia are absolute 💩, how is my network constantly dropping. If My customers leave me just know I’ll be filing a claim! 🤬
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Jamie Gilliver
(@GilliverJamie) reported
from
Derbyshire, England
Having to use my #Mobilehotspot because @virginmedia can’t seem to get there internet to work! Been going on the whole of #lockdown now!!! #working from home #Sucks!!! Canny wait to be out of contract!!!
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Victims Voice
(@victimsvoice73) reported
from
Sheffield, England
Noooo heard on news please @O2 don’t merge with @virginmedia best thing we ever did was leave @virginmedia and I’ve been with @O2 for years with hardly any problems and on principal when the problems we had with @virginmedia we will have to change networks PLEASE Don’t Do it xxxx
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simon
(@sihackett86) reported
from
Sheffield, England
@virginmedia so may I ask why I was contacted using your text service and then told me my password was incorrect and then no answer after was in mid conversation
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🌹 M-K 🌹 🇮🇪 (KATE)
(@marie_kate2) reported
from
Matlock, England
@RaziqulYT @virginmedia Tell them to *******. Mine is 4g and has never dropped. 3network.
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Ryan🏳️🌈
(@RyyyyRyyy) reported
from
Chesterfield, England
@virginmedia sort your shit out!! 3rd night in a row where catch up isnt working, slow internet and slow box. 1 more night of this and we will be canceling and moving to @skytv I will pay the cancellation fee also. Thanks.
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Chris Whitmore
(@ChrisWhitmore31) reported
from
Derbyshire, England
@virginmedia Not really wanted to speak to the complaints department but was told they are not working! Happy to take people’s money but not happy to help if you have a complaint! Very strange way to do business
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Bolland
(@Jordsufc_) reported
from
Sheffield, England
@SkyHelpTeam you having competitions on how shit your internet is with @virginmedia
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martyn notman
(@NFGmart) reported
from
Sheffield, England
@robwillb @virginmedia Mines been up and down for a week
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Simon Scott
(@simonjs) reported
from
Sheffield, England
@virginmedia Never mind, I’ve sorted it. 56 minutes on the phone this time, but at least I got through to someone.
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John Byrne 🏴
(@derbytrim) reported
from
Belper, England
@virginmedia poor customer service i can't cancel my contract online and cant get through on the phone after 30 minutes waiting , ironic for a media company.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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glen william pratt
(@glenwil) reported
from
Poplar, England
@virginmedia @matthewlovett What a poor way to attempt to help the issue - again terrible if not altogether non existent customer service.such a sad state of affairs that you should be one of the biggest players in this country in the commmuncations age - and yet such poor communication skills.
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Adam
(@adsz88) reported
from
Potters Bar, England
@virginmedia 3rd night running I sit down to use internet and 3rd night it’s not working! Turn on/off router, follow every online advice, phone call centre who say it’s a short term issue when I get through! I rely on internet access in eve to carry out work. Unacceptable!
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gez
(@gezjb) reported
from
Birmingham, England
@virginmedia you couldn’t get your customer service any worse if you tried ! Shocking
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Mr Mellow
(@Noncombination) reported
from
Galway City, Connaught
This "crime expert" on virgin media news sounds like a 16y/o who needs to make her essay for school longer, this is an actual quote "The 3 men where shot and injuried, the driver was shit while he was sitting in the drivers seat" 👏👏👏👏👏 excellent reporting
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Janet Lamb
(@janlamb25) reported
from
Ilford, England
Just how difficult is it - no e mail address and just Sunderland as a postal address - virgin media , service is appalling #virginmedia
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Dan Ashurst
(@danashurst) reported
from
Wigan, England
@virginmedia Whoops. Maybe I should have clarified...My connection is fine, it's your packages that need to change to give more upload capacity to customers. P.s you guys deliver a solid service to me, and have done for years.
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David Charles
(@actordavidc) reported
from
Richmond, England
@virginmedia I had an email saying what the policy was in connection to me having registered my outage: Ref: Your Loss of Service (KMM61783435V2754L0KM)
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Mary McCarthy
(@marymccarthy123) reported
from
Garrynafana, Munster
Ah @JoannaDonnellyL come down to rural Tipperary please and I’ll show how the average family would fare out with just one car! #thesixoclockshow #virginmedia #standupforruralireland #sixvmtv
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BJCampbell
(@Ox13SCO) reported
from
Edinburgh, Scotland
Didn’t think transfer from @virginmedia to @WeAreOpenreach would be such a shambles ... such a broken system @OpenreachHelp you need to sort out your Fibre home line set up #btfibre 🤬
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Lauren Tompkins
(@LaurenSTompkins) reported
from
Bournemouth, England
@virginmedia Hi I have just checked and it’s still not working.