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Virgin Media

Virgin Media outages and service status in Derbyshire, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Derbyshire, including 0 direct reports.
  • The most common problems reported in this area mention TV and Wi-fi.
  • The most recent signal from this area was received May 20, 1:15 PM GMT+1.
  • 75% TV (75%)
  • 25% Wi-fi (25%)

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Derbyshire, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derbyshire, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

May 25: Problems at Virgin Media

Virgin Media is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Derbyshire, England

The most recent Virgin Media outage reports came from the following cities: Chesterfield.

CityProblem TypeReport Time
Chesterfield Wi-fi 5 days ago

Nearby cities with recent reports

Chesterfield

1 recent signals

5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Derbyshire, England

Latest outage, problems and issue reports in Derbyshire and nearby locations:

  • zakwinfield
    Zak Winfield (@zakwinfield) reported from Derbyshire, England

    Everybody contacting Sky to cancel their sports subscription and yet here I am with Virgin and they won’t do anything really to help those who have the full package 🤔👎 @virginmedia

  • GilliverJamie
    Jamie Gilliver (@GilliverJamie) reported from Derbyshire, England

    Having to use my #Mobilehotspot because @virginmedia can’t seem to get there internet to work! Been going on the whole of #lockdown now!!! #working from home #Sucks!!! Canny wait to be out of contract!!!

  • acmtix
    𝘼𝙙𝙖𝙢🐰 (@acmtix) reported from Eastwood, England

    @virginmedia The loss of service registration doesn't even work!

  • Chops_Wallage
    Michael Wallage (@Chops_Wallage) reported from Ripley, England

    @virginmedia customer care should be renamed ‘customer don’t give a ****’ How long waiting to speak to someone...??? #rubbish #crapservice

  • ChrisWhitmore31
    Chris Whitmore (@ChrisWhitmore31) reported from Derbyshire, England

    @virginmedia Not really wanted to speak to the complaints department but was told they are not working! Happy to take people’s money but not happy to help if you have a complaint! Very strange way to do business

  • mattdowning5
    matt downing (@mattdowning5) reported from Selston, England

    @virginmedia How about just giving your customers reliably service for the extortionate prices. We can look after our kids as parents. You do your job as service providers. I don't want my kids in borstal

  • DigitalHazard
    DigitalHazard (@DigitalHazard) reported from Derbyshire, England

    @virginmedia @c_dobstar DE21 myself, found this tweet through a search, it's down here as well, rebooting the modem works for 5 mins then died, can't remember login stuff.

  • dombodde
    Dom (@dombodde) reported from Derbyshire, England

    @virginmedia rang up today to cancel my account as I’ve moved house, transferred from one person to another, after a hour on hold, three rings then line went dead!! What’s going on???

  • jijimon2000
    🤷🏼‍♂️Matt Bates™👨🏼‍💻 (@jijimon2000) reported from Brimington, England

    @virginmedia not gonna lie. Second night in a row that the router keeps rebooting and the internet keeps cutting out. I can live with that......tomorrow when I have a new cohort of learners to enrol if it’s not working, that’s gonna cause me a huge amount of stress

  • iFletch__
    𝓕𝓵𝓮𝓽𝓬𝓱 ™️ (@iFletch__) reported from Killamarsh, England

    @SkyHelpTeam so @skytv has told me to fxxk off. 21 years with them n they treat u like shit. I’ll contact @virginmedia. I Will post the phone call recordings when there come !!

  • iFletch__
    𝓕𝓵𝓮𝓽𝓬𝓱 ™️ (@iFletch__) reported from Killamarsh, England

    @SkyHelpTeam i wish @virginmedia was in our area. Sky staff and managers lie when you call them Service is shit

  • Luketh13ttv
    Luketh (@Luketh13ttv) reported from Heanor and Loscoe, England

    @virginmedia I've clicked the link, logged in, and apparently there's no network issue... So how do you explain the issues I've had throughout today?

  • MissBeBop
    Bhavna 🙋🏽‍♀️ (@MissBeBop) reported from Eastwood, England

    @virginmedia Yes and no. My internet isn’t working all the time and continuously cuts out, this is on a wired connection. I have done the self help, also done the reset when I call through. Have done the pin prick reset and changed hub settings. Still nothing. Have previously been told I need

  • MJNashy
    Matthew Nash (@MJNashy) reported from Hucknall under Huthwaite, England

    @Tash__Wilson @virginmedia Their customer service isn’t good. I had direct debit cancelled by them (didn’t tell me) and charged me for moving house (again didn’t tell me). Them and Sky are similiar, they’ll happily take money but even when it’s their fault the most you get maybe and apology and credit.

  • marksimms3
    Mark Simms (@marksimms3) reported from Selston, England

    @bandq_help big shout out to Robert Reilly in your customer services Centre .. helpful, friendly, efficient. has done exactly what he said he would to resolve my issue and then called me to confirm! Credit to you @BandQ @bandq_help @virginmedia should hire Robert .. he’s good ..

  • WorTony
    Tony P (@WorTony) reported from Selston, England

    Hey @virginmedia I’m really loving the customer service - called 2 weeks ago to report a broken remote - I was told a new one would be on the way. I’m still waiting. I called yesterday and was told the email address I was giving and have had registered for 15-20 years was wrong

  • falafeltaters
    falafel&taters (@falafeltaters) reported from Derbyshire, England

    @charrcelia @virginmedia Exactly the same problem here, bad service but more increase in billing

  • _teecarts
    tia carter🥑 (@_teecarts) reported from Eastwood, England

    virgin media is down in my area so looks like i can’t work👏🏼

  • robbiederby
    Robin Palmer (@robbiederby) reported from Derbyshire, England

    Any existing customers wanting to upgrade to the new #Virgin360 box, don't use the online form, it doesn't work. You'll get a confirmation email followed by an email requesting you call them. Their customer service is very busy, but it's excellent on 0345 454 1111. #virginmedia

  • barmylad34
    leigh.butler 🐏 (@barmylad34) reported from Derbyshire, England

    Anyone else got blank tv from @virginmedia ? Usual service of not supplying!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • DJChakaFinchos
    DJ Chaka Finchos 🐏 (@DJChakaFinchos) reported

    So glad I screenshotted my whole chat with @virginmedia because I knew the “agent” I spoke to at would mess up my house move by the stupid questions they were asking. Cut my old house off (that I’m still in) a day early.

  • Gridstip
    Michael Edmund Kelly (@Gridstip) reported

    @virginmedia I can cancel the TV portion of my contract ? Thanks, that's useful information

  • basquildol
    Basquildol 💙 (@basquildol) reported

    @virginmedia Hi, is there an outage causing issues on the APP catch-up/box sets? The sound is in and out on all programs & films on these services, but there no sound issue with live programming on the APP. Can someone advise or provide help to resolve? Thanks

  • Louiseboxall
    Louise Boxall (@Louiseboxall) reported

    @virginmedia My parents can’t watch their virgin media that they’re paying for because the picture is pixilated picture! Aparently they won’t even look into it unless the agree to the new 360! Disgraceful! So much for customer service!!

  • kolodog1
    John Hatcher (@kolodog1) reported

    @virginmedia the service with the WiFi or TV services in the BR5 is poor. 3 times in the last week one of them has went down, today it's the WiFi again.

  • muffy_merkin
    muffy_merkin (@muffy_merkin) reported

    @MrBenGrant @virginmedia Ditch them, I did last year. Switched to community fibre, borrowed my mates apple box and now I pay £19 a month instead of the £95 Virgin was going to charge. They even make cancelling tortuous and intrusive. Horrible company with horrible customer service.

  • hrcastle
    HRCastle (@hrcastle) reported

    @virginmedia is there an issue in BH21 area? I’ve given up trying to speak to a human on phone or live chat. I’ve had WiFi issues for the past week.

  • mec337
    mec337 (@mec337) reported

    @virginmedia I’m busy composing an email for ofcom about how I’m forced to pay for a phone service to be able to have a package that’s overpriced. Yet when I actually want to use it, it’s broken- repeatedly. Then forced to go through stupid phone menus and wait >30 mins

  • Slothlord_Luke
    Luke (@Slothlord_Luke) reported

    @virginmedia On the other hand @youfibre offered the same as what im getting but £20 a month reduction, only 12 months contract and a new wifi 7 already on order without needing to battle with customer service. 10/10

  • tfd1977
    trev (@tfd1977) reported

    @virginmedia service is getting worse by the day nearly a month now and still broadband keeps dropping..apparently engineers are fixing the problem! Every few days get a message saying fixed then next day down again…sick and tired and crap service