Virgin Media

Virgin Media Outage Report in Derbyshire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Derbyshire, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derbyshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Derbyshire, England 11/25/2025 17:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Derbyshire, England

The most recent Virgin Media outage reports came from the following cities: Sheffield, Chesterfield, Matlock, Alfreton and Dronfield.

Loading map, please wait...
City Problem Type Report Time
United KingdomSheffield Internet
United KingdomSheffield Phone
United KingdomSheffield Internet
United KingdomSheffield E-mail
United KingdomChesterfield Internet
United KingdomChesterfield Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Derbyshire, England

Latest outage, problems and issue reports in Derbyshire and nearby locations:

  • Helen_Claire71 Helen-Claire Stone (@Helen_Claire71) reported from Sheffield, England

    @virginmedia’s customer service is appalling. 3 hours to respond to a message has to be the benchmark for worst practice. Last weekend it took them 27 hours to sort out cancelling my account. Absolutely hopeless.

  • AnnielizzieSten Rt. Hon Annie (@AnnielizzieSten) reported from Sheffield, England

    @virginmedia It’s strange because the online help claims there’s no problem but the phone says there’s a major problem in the area. Perhaps the online help needs updating because it’s no help at all

  • lettielou05 lettiebella🦉🇬🇧 (@lettielou05) reported from Sheffield, England

    @virginmedia No and tbh no apology for my internet not working since the day after install Friday and now I've been threatened in in contract ! I have 14 days to cancel can you confirm please . Im not paying for a fault after 5 days plus it's not worked from install .

  • lettielou05 lettiebella🦉🇬🇧 (@lettielou05) reported from Sheffield, England

    @virginmedia hi virgin can you explain why you've referred me to a debt collection agency after I cancelled my service within 14 days snd returned equipment as it was a failed install and was advised I wouldn't be charged ? You also luckily never cancelled my sky .

  • maddyarden Prof Maddy Arden (@maddyarden) reported from Sheffield, England

    @virginmedia our broadband down without warning and service update says you hope to fix this by 5th April! Why so long? We rely on this for work - unacceptable

  • lettielou05 lettiebella🦉🇬🇧 (@lettielou05) reported from Sheffield, England

    @virginmedia very unhappy failed install and had no service since Saturday and I'm within my 14 days to cancel yet your staff don't understand this and want to charge me for a fault call !! When do you become so crap !!!

  • DaveHarwood1 Dave Harwood (@DaveHarwood1) reported from South Normanton, England

    @virginmedia Why is it so damn frustrating to actually speak to someone regarding a mobile issue?

  • TezzaBelle88 Terry Hague (@TezzaBelle88) reported from Sheffield, England

    I’m gonna stop having days off because every time I do the WiFi seems to be down #VirginMedia

  • lettielou05 lettiebella🦉🇬🇧 (@lettielou05) reported from Sheffield, England

    @virginmedia first day of your internet snd massive regrets ! Can I cancel ? Cutting out constantly 😫

  • AnnielizzieSten Rt. Hon Annie (@AnnielizzieSten) reported from Sheffield, England

    @virginmedia Oh yes and I’ve phoned. It appears to be that yesterday’s problems haven’t been resolved.

  • victimsvoice73 Victims Voice (@victimsvoice73) reported from Sheffield, England

    @virginmedia Yes both mum n dad are virgin and we’re still getting no signal

  • lettielou05 lettiebella🦉🇬🇧 (@lettielou05) reported from Sheffield, England

    @virginmedia failed install which worked for 2 hours and I cancelled within 14 days . I've now got a a bill for £62 ! Your staff just cut me off and I'm disabled and need help

  • TezzaBelle88 Terry Hague (@TezzaBelle88) reported from Sheffield, England

    Anyone else’s @virginmedia WiFi down ?Mines been down nearly 24 hrs 🥲

  • ArmitageJohn John Armitage (@ArmitageJohn) reported from Sheffield, England

    @virginmedia hi guys, I’ve been without TV services for over two weeks now. Every attempt to@reach you has me going around in circles. Tried the app. Doesn’t recognise my email, and doesn’t recognise my acct no + area ref. Please help. Can I talk to someone?!!

  • Sedontane Thomas Foster (@Sedontane) reported from Newbold, England

    @nickkzie @scazz786 @virginmedia I have their business broadband, it's been awful. I then pulled the Internet cable out of the modem and fell back on the 4G backup on my plan. Fixed. I'll plug the cable back in tomorrow and get my speed back.

  • YorkshireChuff Yorkshire Chuff (@YorkshireChuff) reported from Sheffield, England

    Reading all the tweets from you idiots who haven't got unlimited 5g hotspot. Been paying for this for years. For this very moment. **** you #virginmedia

  • AnnielizzieSten Rt. Hon Annie (@AnnielizzieSten) reported from Sheffield, England

    @PaulbernalUK @virginmedia It’s fine here but earlier in March we were left without any service for days at a time . The reason given was service upgrades. Ring them on 150 for an automated update

  • DeborahTaylor3 Debbie 💜 🦋🦉 (@DeborahTaylor3) reported from Sheffield, England

    @virginmedia I hung up the call, rang back and spoke with a lovely man. Reset my email, password and answered all my quedtions. All the men are when you call, the female was awful. But thank you for the response

  • CarlmMorton Carl (@CarlmMorton) reported from Derbyshire, England

    @virginmedia You also told me on Tuesday that you had fixed the network issues.

  • AnnielizzieSten Rt. Hon Annie (@AnnielizzieSten) reported from Sheffield, England

    @PaulbernalUK @virginmedia I can’t help with that. Good luck.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • GodwynnDexter Dark Fluid aka CESSPOOL (@GodwynnDexter) reported

    @virginmedia And in the meantime the same substandard, unstable service from the beginning. With no sign of what you're doing to fix the poor service / products, or even an offer of compensation to customers affected. We all know you're all about profile and not people...

  • mycncstuff cnc stuff (@mycncstuff) reported

    @virginmedia went to cancel my business contract as getting less than half the speed we are paying for to be told it’s 90 days and they don’t guarantee speeds. They couldn’t give a monkeys about it. #poorservice

  • itsezc Chiru (@itsezc) reported

    @virginmedia Yes, they've cancelled and arranged for a disconnection. I was expected to have my VM router delivered tomorrow, but not sure that'll be possible now and I'll be without Wifi indefinitely until my issues resolved.

  • ConboyL Luke (@ConboyL) reported

    @virginmedia Yes still. Are you able to give me the current ETA fix date

  • JimSymonds Jim Symonds (@JimSymonds) reported

    @Berlinseshdmtv @virginmedia No "almost" about it. They wrote the book on crap customer service then spilt coffee on it.

  • AbrahamMarin Abraham Marín-Pérez (@AbrahamMarin) reported

    @virginmedia I already tried to call you, I was there waiting for over 40 minutes. Let me be clear: I'm not paying you anything else, I'm not paying this bill that you have produced. You lied to me. Fix this.

  • HelenaknownasH Helena 1 half of artninetwo (@HelenaknownasH) reported

    So 2 blokes from MJQuinn have blocked me in my drive, put up bollards in front of my neighbour and blocked them in while they saw into the pavement. They have @virginmedia sign in the windscreen. No warning of this & we couldn’t get out now if we wanted? #nocourtesy #rude

  • sammy05 Sam Egarr (@sammy05) reported

    @virginmedia So Virgin have just taken another full months payment. Just going to cancel my direct debit now. So tedious.

  • ArleneH48169104 Arlene (@ArleneH48169104) reported

    @virginmedia I've tried to call and there is just an automated service saying we know there's an issue and goodbye. No further info provided.

  • mikejhemsley mike (@mikejhemsley) reported

    @virginmedia The hotspots in the link are different mobile providers. Are you advising me to change my mobile phone contract? If not, please do let me know how I'm supposed to access another company's TfL wifi service.