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Virgin Media

Virgin Media outages and service status in Derbyshire, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Derbyshire, including 0 direct reports.
  • The most common problems reported in this area mention Internet.
  • 100% Internet (100%)

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Derbyshire, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derbyshire, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

July 7: Problems at Virgin Media

Virgin Media is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Derbyshire, England

The most recent Virgin Media outage reports came from the following cities: Chesterfield, Ripley, and Alfreton.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Derbyshire, England

Latest outage, problems and issue reports in Derbyshire and nearby locations:

  • ladymuck1978
    Kerri Pearch (@ladymuck1978) reported from Derbyshire, England

    @_BrettJames @virginmedia I’m leaving Sky so I’ll get in touch with BT. Had the worst experiences with Virgin, especially on the phone. Over an hour every call to sort stuff #poorcustomerservice

  • Baddileyram
    grumpy man (@Baddileyram) reported from Derbyshire, England

    @virginmedia 6:30. 30 mins after time slot. Engineer brilliant apologetic, sadly telephone customer service not so good. But at least I'm online this evening.

  • jijimon2000
    🤷🏼‍♂️Matt Bates™👨🏼‍💻 (@jijimon2000) reported from Brimington, England

    Third night in a row @virginmedia no internet. Router keeps rebooting the few minutes it’s back online it’s slow as. I used to work in IT so know it’s not something I have or haven’t done. #virginmediadown #virginmediadownAGAIN

  • KaiQom
    KaiQom 🎮⚽️ (@KaiQom) reported from Derbyshire, England

    @virginmedia it seems will be getting my vote when I switch mobile in a few weeks time. Please tell me you'll have some decent deals to help make the switch easier! 🤣

  • falafeltaters
    falafel&taters (@falafeltaters) reported from Derbyshire, England

    @virginmedia About loosing connection all the time, and about the bill, 2 different answers, used to be a good customer service, after 10 years with, I'm really thinking of leaving you.

  • Sedontane
    Thomas Foster (@Sedontane) reported from Newbold, England

    @nickkzie @scazz786 @virginmedia I have their business broadband, it's been awful. I then pulled the Internet cable out of the modem and fell back on the 4G backup on my plan. Fixed. I'll plug the cable back in tomorrow and get my speed back.

  • robbiederby
    Robin Palmer (@robbiederby) reported from Derbyshire, England

    Any existing customers wanting to upgrade to the new #Virgin360 box, don't use the online form, it doesn't work. You'll get a confirmation email followed by an email requesting you call them. Their customer service is very busy, but it's excellent on 0345 454 1111. #virginmedia

  • LindaParnham
    Linda Parnham (@LindaParnham) reported from Chesterfield, England

    @virginmedia do you have broadband issues in Chesterfield? Been in queue on phone ages!

  • WorTony
    Tony P (@WorTony) reported from Selston, England

    Hey @virginmedia I’m really loving the customer service - called 2 weeks ago to report a broken remote - I was told a new one would be on the way. I’m still waiting. I called yesterday and was told the email address I was giving and have had registered for 15-20 years was wrong

  • martynenglish2
    martyn english (@martynenglish2) reported from Blackwell, England

    @virginmedia I have now been without my broadband for over 24 hours, are we anywhere near a resolution. A reply was expected last might but not received

  • iFletch__
    𝓕𝓵𝓮𝓽𝓬𝓱 ™️ (@iFletch__) reported from Killamarsh, England

    @SkyHelpTeam i wish @virginmedia was in our area. Sky staff and managers lie when you call them Service is shit

  • MissBeBop
    Bhavna 🙋🏽‍♀️ (@MissBeBop) reported from Eastwood, England

    @virginmedia Yes and no. My internet isn’t working all the time and continuously cuts out, this is on a wired connection. I have done the self help, also done the reset when I call through. Have done the pin prick reset and changed hub settings. Still nothing. Have previously been told I need

  • jonrileynffc
    Jon (@jonrileynffc) reported from Selston, England

    @virginmedia No faults. Other channels fine. Just sky sports quality is terrible

  • leethorn2011
    Lee thorn (@leethorn2011) reported from Derbyshire, England

    @virginmedia 3 days of intermittent broadband this week, pervious weeks the same thanks virgin moved from Sky to you. Service is awful

  • barmylad34
    leigh.butler 🐏 (@barmylad34) reported from Derbyshire, England

    @virginmedia why are you still not providing tv services today? Blackout!

  • karen_smithxx
    Karen Smith (@karen_smithxx) reported from Derbyshire, England

    @virginmedia can you confirm if there are any issues in DE22 please. Unable to connect to broadband.

  • marksimms3
    Mark Simms (@marksimms3) reported from Selston, England

    @bandq_help big shout out to Robert Reilly in your customer services Centre .. helpful, friendly, efficient. has done exactly what he said he would to resolve my issue and then called me to confirm! Credit to you @BandQ @bandq_help @virginmedia should hire Robert .. he’s good ..

  • falafeltaters
    falafel&taters (@falafeltaters) reported from Derbyshire, England

    @charrcelia @virginmedia Exactly the same problem here, bad service but more increase in billing

  • dacurrie1
    manicmum (@dacurrie1) reported from Derbyshire, England

    @virginmedia Your internet service is shockingly slow today

  • Chops_Wallage
    Michael Wallage (@Chops_Wallage) reported from Ripley, England

    @virginmedia customer care should be renamed ‘customer don’t give a ****’ How long waiting to speak to someone...??? #rubbish #crapservice

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • gerordaqs
    gearoida nic uaid (@gerordaqs) reported

    Why do we put up with those 2 ***** on @virginmedia ? Swear to god, don’t want English style arse licking but they could at least support Irish team! #AUSvIRE

  • mattwalters70
    Matt Walters (@mattwalters70) reported

    @virginmedia Congratulations for officially being the worst company that I have ever dealt with. Poor customer service with staff who DO NOT listen, staff that oversell contracts to vulnerable people, a website that is frankly awful, complaints that are not taken seriously.

  • nooneugly
    i (@nooneugly) reported

    Omg I have to watch the rugby on virgin media player? It’s like watching is 420p wtf is this man

  • ConorSwifty
    Conor Swifty (@ConorSwifty) reported

    @virginmedia Hello Virgin I spoke to a really rude colleague of yours called Clarissa which I phoned up again & spoke to a really nice chap to do a complaint by how she talks & wants people to sign up to a £154pm contract as she didn't care about helping at all and kept going quite

  • donoghue_cathal
    Cathal O'Donoghue (@donoghue_cathal) reported

    @adrianweckler Bbc sounds app is blocked but one can access all bbc stations via website and virgin media tv. Some premier league games are geo blocked on bbc 5 live but available live on world service

  • HarrachtainO
    Risteárd Ó hArrachtáin (@HarrachtainO) reported

    The absolute consensus among Irish mainstream media on every single issue is remarkable. Across RTE, the Irish Times, The Journal, The (hilariously misnamed) Independent, Virgin Media etc. there’s no diversity of thought, no discord, no dissent on any matter. How is this possible

  • boyan_london
    Boyan 🇬🇧 🏳️‍🌈 (@boyan_london) reported

    @moonsongenj0yer @virginmedia Can’t even imagine how frustrating that would be, mine is up and running now… I think it could be this heat causing issues but not sure…

  • jamesrbarber
    James Barber (@jamesrbarber) reported

    @virginmedia my internet went down earlier, so I booked an engineer visit for Weds. Internet has come back but I'm unable to cancel the booking - when I click the link on my confirmation text it says I don't have a booking. Someone please contact me.

  • LessGrumpy
    GrumpyByName 🇮🇱 (@LessGrumpy) reported

    @virginmedia Wrong. Insurers got slaughtered for this sort of behaviour and rightly so. I’m still paying a third more than the price you would offer a new customer. Case number is C-2906261078.

  • AnnieLa60958950
    Back to the 70s (@AnnieLa60958950) reported

    @virginmedia After bring pestered for 3 days and finally answering my phone, someone at Virgin Media puts the phone down abruptly on me because I didn't know what day I paid my bill. VERY RUDE!!