Virgin Media Outage Report in Derbyshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Derbyshire, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derbyshire, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Chesterfield, and Alfreton.
| City | Problem Type | Report Time |
|---|---|---|
 Chesterfield
|
Internet | 7 days ago |
|
Chesterfield
|
Internet | 14 days ago |
|
Chesterfield
|
Internet | 14 days ago |
|
Alfreton
|
Internet | 1 month ago |
|
Chesterfield
|
TV | 2 months ago |
|
Alfreton
|
TV | 2 months ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derbyshire, England
Latest outage, problems and issue reports in Derbyshire and nearby locations:
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Shell (@ShellHarris1992) reported from Derbyshire, EnglandPay £50 a month for slow WiFi in my own home and a router that flashes the WiFi symbol all the time! Thanks @virginmedia - money well spent there. (The flashing drives me mad)
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Karl shaw (@KMShaw75) reported from Derbyshire, England@virginmedia I only have 4g on my phone which I'm having to use. Not good for work from home. Two days down now. 10 years I've been a customer. I'll be looking at other options tomorrow
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michelle levick (@shell163) reported from Chesterfield, England@virginmedia That would be me then, no service since lunchtime!!
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falafel&taters (@falafeltaters) reported from Derbyshire, England@charrcelia @virginmedia Exactly the same problem here, bad service but more increase in billing
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Steven Wild (@IamSpooksDad) reported from Derbyshire, England@virginmedia Guys I think you have a pretty major broadband outage in the West Yorkshire area. The amount of tweets coming suddenly stopped last nightaround 10ish. Hope that helps #dcfc
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Jason (@JasonWDL) reported from Derbyshire, England@virginmedia Says there isn't an issue. Ran the diagnostic test from the website. Tells me it's not plugged in. It's definitely plugged in. Full reboot of everything hasn't helped. Unfortunately customer service won't speak to me as I'm not at home. My partner is.
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Richard Williams (@rlswilliams) reported from Eastwood, England.@virginmedia call wait time for sales is 0.9 seconds. Transferred to 'Customer Support', and have been waiting for 34 minutes so far. #priorities 🤔
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Karl shaw (@KMShaw75) reported from Derbyshire, England@erskinetom29 @virginmedia It’s gone quiet 🤫 no help from VM
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𝘼𝙙𝙖𝙢🐰 (@acmtix) reported from Eastwood, England@virginmedia I don't want content, I don't have your TV or your phone just broadband. So to increase this cost like this means that next time it comes to review my connectivity I will simply leave your service and move to a more competitive service that doesn't sneakily raise prices mid term.
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Lee Warren (@leebert666) reported from Derbyshire, England@virginmedia can't believe broadband has been down since before 4pm. This isn't good enough😡😡
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falafel&taters (@falafeltaters) reported from Derbyshire, England@virginmedia About loosing connection all the time, and about the bill, 2 different answers, used to be a good customer service, after 10 years with, I'm really thinking of leaving you.
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Karl shaw (@KMShaw75) reported from Derbyshire, England@virginmedia guys I'm trying to stay calm but your poor service and none communication is worrying me now. No loyalty to a long loyal customer.
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Karl shaw (@KMShaw75) reported from Derbyshire, England@virginmedia I need someone to speak to me asap. I've tried and tried to call to resolve the issue but nothing is happening and even when I called to leave after being on hold the lady put the phone down after 10 seconds. Seriously not happy
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Karl shaw (@KMShaw75) reported from Derbyshire, England@virginmedia That was the first thing I did. It was working this morning but has just stopped. It’s done it before as well. I’ve triple checked again and the same problem
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Simon Sheldon (@Simon_Shell) reported from Derbyshire, England@More4Tweets your listings on @virginmedia are broken! Was trying to watch Phil and Kirstie and ended up blubbing over #supervet!!
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Kerri Pearch (@ladymuck1978) reported from Derbyshire, England@_BrettJames @virginmedia I’m leaving Sky so I’ll get in touch with BT. Had the worst experiences with Virgin, especially on the phone. Over an hour every call to sort stuff #poorcustomerservice
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matt downing (@mattdowning5) reported from Selston, England@virginmedia just ordered a free WiFi booster, but received contract stating I have committed for another 12 months. I don't want to go ahead on these terms so won't be signing, can you advise how I cancel this upgrade within cooling off period. Thank you
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Lee Warren (@leebert666) reported from Derbyshire, England@virginmedia broadband down again, can't get through on phone. This is the second time in a few days, just getting ridiculous now. Paying for a service that doesn't work😡😡
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falafel&taters (@falafeltaters) reported from Derbyshire, England@virginmedia your customer service has no idea how to handle a call, calling 2 times, 2 different answers, shame
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Richard Williams (@rlswilliams) reported from Eastwood, EnglandHmm ask for a @virginmedia customer support line mannager and then get cut off. Twice. 🤔
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sam Sparrow 🇪🇺 (@SamRSparrow) reported from Hillingdon, EnglandOh so my Sky Tv and my Virgin Media broadband is down please don’t lock me in with a newborn and no access to anything PLEASE.
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N 🥀 (@TashaHall) reported from Carlton on Trent, EnglandGetting to th elast 5 minutes of #KillingEve and my #virginmedia has bloody gone down 😭
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Camilla Audia (@camillaudia) reported from Merton, England@virginmedia Get it together, I cannot even open the website to register loss of service! Sw20/sw19 are down on and off since 5pm...
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Max-Well-Made-It (@maxxwhitter) reported from Urmston, England@TomDean86 @virginmedia That’s what they all do! Didn’t iPhone got fined for slowing down older phones to force ppl to upgrade. How else they gonna make money out of u if they make the old comfortable.
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GRAEME SMITH (@MrGraemeSmith) reported from Liverpool, EnglandHaving Virgin Media broadband and mobile is all well and good. Until both go down during lockdown. And your head falls off.
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Safetypenfold (@SteveRiches4) reported from Leicestershire, England@virginmedia This isn’t a problem just today, we have had the same issues for nearly a month, can you at least tell us what the prob is, we might even understand!! Please fix or refund. Lk fwd to your call.
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peugeotrepairs (@PeugeotRepairs) reported from Enfield Lock, England@virginmedia my broadband is still not working, how can you say it's been fixed! And now your website is down so I cannot even report it!!!
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Ronan Feehan (@ronanfeehan) reported from Clarecastle, Munster@VirginMediaIE phone network appears to be down also #virginmedia
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