Virgin Media Outage Report in Derbyshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Derbyshire, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derbyshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Sheffield, Chesterfield, Selston and Derbyshire.
| City | Problem Type | Report Time |
|---|---|---|
 Sheffield |
Wi-fi | |
| Chesterfield |
Total Blackout | |
| Selston |
Internet | |
| Chesterfield |
Internet | |
| Sheffield |
TV | |
| Sheffield |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derbyshire, England
Latest outage, problems and issue reports in Derbyshire and nearby locations:
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Andrew Lee
(@goonie2008) reported
from
Sheffield, England
@virginmedia @O2 Its definitely you lot Robin as your broadband service was a disgrace when I moved to you and I had to pay out for cancelling contract early. If this is what’s to come O2 then you will a customer of over 15 years.
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Leanne Rebecca
(@leannerains) reported
from
Sheffield, England
@SkyHelpTeam went to renew our sky package and they quote us £99 for new package deal bye bye sky il cancel our sky package and go somewhere else and maybe try @virginmedia #ripoff
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Ben Green
(@BEN_GR33N) reported
from
Derbyshire, England
@virginmedia whats going on with your network, just lost TV and internet in DE area.
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Bhavna 🙋🏽♀️
(@MissBeBop) reported
from
Eastwood, England
@virginmedia Yes and no. My internet isn’t working all the time and continuously cuts out, this is on a wired connection. I have done the self help, also done the reset when I call through. Have done the pin prick reset and changed hub settings. Still nothing. Have previously been told I need
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Ash Stanley
(@Ashur_Stanley) reported
from
Derbyshire, England
@virginmedia About old equipment which I sent back two years ago when in left your service
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John Murphy
(@John_murphy1) reported
from
Sheffield, England
@virginmedia how do I order a new hub please? My current one loses network access and needs rebooting every hour or so. Not ideal when working from home. There are no known service issues so I’m thinking it’s a hub issue.
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Amy 🦉
(@Amy_1867) reported
from
Sheffield, England
@virginmedia whenever I’m on zoom upstairs and away from my route my wifi always seems to drop out. It’s always says my internet connection is unstable. I’ve restarted router etc is there anything else I can do to boost it
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Mark Bell
(@67BLADE) reported
from
Chesterfield, England
@virginmedia I have tried that text service for the last two days. ‘Terri BOT’ is no use. I need to speak to a real person . All that needs doing is the issue of a new bill without the £35 activation fee. This is becoming the worst decision I’ve ever made in relation to switching broadband
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simon
(@sihackett86) reported
from
Sheffield, England
@virginmedia hi recieved an email regarding an upgrade on WiFi network for hub 3 can you tell me what has been upgraded so I am able to alter my devices accordingly please
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Bhavna 🙋🏽♀️
(@MissBeBop) reported
from
Eastwood, England
When @virginmedia wifi is working it’s bloody amazing, when you need to raise an issue with them it’s the most frustrating experience ever. Today I have had 2 people hang up mid call, 3 bots, 2 people on chat and still in the same place. No ******* wifi!!!!
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Victims Voice
(@victimsvoice73) reported
from
Sheffield, England
@mouthwaite @virginmedia I had awful internet for years with them best thing I ever did was change to sky and not only do I get more for my money it’s cheaper than what I was paying roughly three years ago xxxx
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Peter Boardman
(@peterboardman64) reported
from
Chesterfield, England
@virginmedia no internet service in Chesterfield S40? What’s the problem?
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John Murphy
(@John_murphy1) reported
from
Sheffield, England
@virginmedia No problem, and thank you for sorting it out quickly. May be worth making sure telephone staff tell customers about call out charges as I had no idea they applied in this situation.
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GiinaGii 🐱
(@giinagii) reported
from
Sheffield, England
@Condieflyy My virgin media went down this morning too 👀
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Marc Riley
(@Sheffield_Boy) reported
from
Sheffield, England
@virginmedia got a flashing Internet light on router that won't go away so my WiFi (and therefore TV/ streaming etc) not working. Tried rebooting, resetting, the works. Online help / faq no help. Are there any issues?
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Tom Clark
(@Ray_Lennox) reported
from
Sheffield, England
@virginmedia what is going on with WiFi in Sheffield. It’s been awful for weeks
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@AnnavsAnna1 @virginmedia The routers are terrible and not fit for purpose.
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Claire Stewart
(@chococlaire77) reported
from
Sheffield, England
Well @virginmedia what a waste of our time today,we booked an engineer in the time slot 8-12,and nobody arrived I’m afraid.Tried contacting you,and can’t get through...can anyone help?
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Becks. 🐏
(@BMinion25) reported
from
Derbyshire, England
@virginmedia down again, fourth time in 2 weeks… what am I paying for? 🤔🤔
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Gooner
(@TheG0000ner) reported
from
Chesterfield, England
Is there something wrong with @virginmedia at the moment. Got a very very crap speed of less than 1mbs #virginmedia #virginmobile in the S40 area. Can't log into my account either? 🤬 This is happening far too often for £69 a month!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Pereirinha
(@ProofPlains) reported
@virginmedia I last spoke with your faults team on the 11th of August after yet another of the so-called resolution dates came and went, but was told its only a P4 outage.
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Peter
(@Peter23193138) reported
@virginmedia Your product you combined it without telling us. we have contacted 02 on 3 separate occasions and each time reassured this was done. Even told to destroy card as all business was finished with them but they still want my money!!!! Help as we are going ti trading standards !!!!
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Jools Voice Over ♿️
(@JoolsVoiceOver) reported
@virginmedia Can you sort our speed out? Paying for 326 actually getting 30 Won't answer phone calls Can no longer do a test and book an engineer online No sign of the £25 you were supposed to give back to us Will be complaining about the service and expect a rebate for the months of no speed
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madie
(@madiehzl) reported
Honestly if anyone is ever looking for a broadband provider, NEVER go with @virginmedia. No wifi in any room by the same room as the router, no solution offered. Been promised a call back from managers three times, none of which happened. Been hung up on twice. Made two 1/
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Laura
(@IamLauraKo) reported
@virginmedia We’ve been having a lot of issues with your internet service over the past month. It is regularly cutting out for short amounts of time. Today has been more disruptive where it cut out for 30 mins (you had a status on your website saying you were aware).
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TOM
(@wrigs91) reported
@virginmedia Day three with no internet now!Was meant to be back on at 1210 according to the service checker and now that web page won’t load on any browser. Day three of losing out on business as well.Sure you’ve got an advert saying streaming is the future, I can’t do that can I!! Sort it!
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'Big Al' 🇺🇦
(@living_cheerful) reported
@virginmedia It is. Been going on for ages and no-one is supporting us as customers, just broken promises every time. It is beyond ridiculous now. We are thoroughly fed with it all. No calls back. No resolution.
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S.T.A.R Consultancy and Training Ltd
(@JangKayani) reported
@virginmedia For numerous months now and several conversations and tests with your organisation I have broadband dropping out, slow or buffering. You have cone out and checked but allegedly nothing is wrong. So ask me why am I paying for a service that is not being provided effectively.
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Helen Rogers
(@superhel7) reported
@virginmedia we want to stay with you as customers and want to suspend our contract for a few months whilst we can’t live in our property but instead we have been told no we have to cancel for a huge fee! Why don’t you want to keep your customers?
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StephenDillon
(@smdillon64) reported
@virginmedia my broadband at WN6 8BQ is not working!! Been on website you've acknowledged it's not working, but said wait 23 hrs and see what it's like, before possibly getting a technician out. I haven't got 23 hrs 🤯🤯 I need this for work, and need it working now