Virgin Media Outage in Derbyshire, England

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

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Virgin Media in Derbyshire, England problems in the last 24 hours

Virgin Media Outage Chart in Derbyshire, England

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Most Reported Problems:

  • Internet (59.36%)
  • Wi-fi (13.75%)
  • Phone (8.48%)
  • TV (7.99%)
  • E-mail (5.59%)
  • Total Blackout (4.83%)

Virgin Media Outage Map Near Derbyshire, England

Virgin Media in Derbyshire, England Comments

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Virgin Media Issues Reports Near Derbyshire, England

Latest outage, problems and issue reports in Derbyshire, England and nearby locations:
  • lisahaywood10 Lisa (@lisahaywood10) reported from Eastwood, England

    @virginmedia The service is on permanent down time. Hence moving to @SkyUK no problems since

  • NFGmart martyn notman (@NFGmart) reported from Sheffield, England

    Ffs @virginmedia my internet is fine all morning..suddenly goes off. Ring your "helpline" and apparently you expect to have problem solved by 8.25 PM!!!!

  • dangriffin37 @DEG44Griffin (@dangriffin37) reported from Sheffield, England

    @virginmedia so please explain the 20% hike in my bill every month just because you are discontinuing my chosen plan and offering me exactly the same plan for an extra £3 per month, been a customer longer than I care to remember but utterly disgusted by this #virginmobile

  • LisaHoppi San Fran Girl (@LisaHoppi) reported from Hucknall under Huthwaite, England

    @munkilove @SkyUK @NatalieMariaS59 @virginmedia I wouldn’t bother, if cancel and move to @virginmedia That’s what I’m going to do

  • Tom__Downs Tom Downs (@Tom__Downs) reported from Sheffield, England

    @virginmedia it’s beginning to get pretty difficult to do work when the broadband keeps going down...

  • MoMAbbieBurger Abbie Master of Magics (@MoMAbbieBurger) reported from Sheffield, England

    @virginmedia I have been having the odd few issues lately, recently the main issue is loss of any connection at night time. When I try to log into my account, via phone because my £46pm broadband is down, so I can see if there is an issue a few things happen... [1/4]

  • yvonne2907 Yvonne Kerry (@yvonne2907) reported from Derbyshire, England

    @virginmedia I got through but sadly not much help. I'm getting conflicting information. It seems I cannot change my user name to an email address already registered with you. That's complete nonsense!

  • marksimms3 Mark Simms (@marksimms3) reported from Selston, England

    @virginmedia Brilliant answer! Except the person I spoke to said it was a problem affecting this area ... it doesn’t matter how it’s affecting anyone / we aren’t getting what we’ve paid for and this is why people are desperate for a credible, honest, reliable, trustworthy provider....

  • DeanCorbridge Dean Corbridge (@DeanCorbridge) reported from Dronfield, England

    @mrpotholeuk @Dicko1945 @virginmedia are clueless, I have had to report many similar problems and WORSE to Derbyshire County Council locally.

  • craighopkins3 craig hopkins (@craighopkins3) reported from Chesterfield, England

    @LiamKing87 @nathanjarman8 @virginmedia Poor that is kingy 👎👎

  • nick_allgood N1CK 4LL666D (@nick_allgood) reported from Derbyshire, England

    Always see lots of people spouting off when they get what they perceive to be a poor service, but don’t speak out when they get a good service. Once again @virginmedia have excelled themselves sorting out my issue. Never had a bad experience with them. #VirginMedia #TiVo

  • saralw_x S A R A💗 (@saralw_x) reported from Derbyshire, England

    @virginmedia been on hold for 45 minutes all i wanna do is cancel my contract with your shit company

  • Colinjohnkelly Colin Kelly (@Colinjohnkelly) reported from Derbyshire, England

    @virginmedia it’s bad when you have to turn off your super fast broadband and use 4G because your WiFi is so bad BUT virgin media say there is no problems DO NOT SIGN UP WITH VIRGIN MEDIA #theworstserviceprovider 2 years of complaints and terrible service

  • DysonCockburn Subliminal Messenger (@DysonCockburn) reported from Sheffield, England

    Anybody having issues with sky sports channels on @virginmedia. Only sky sports news working! Not happy!

  • KarenRaw1 Karen Cooke (@KarenRaw1) reported from Sheffield, England

    @Matthew_Wright @virginmedia I paid to come away from virgin years ago even though as a single parent money was very tight. I went to Sky and their customer services have been 100% better. Would never go back to Virgin. The way they spoke to me was diabolical.

  • big_mattod Matt O'Donnell (@big_mattod) reported from Eastwood, England

    @virginmedia Already done that. 3 times recently. Each time you run a test, it then works agan for a few days and then breaks down. Pretty frustratimg considering the box is brand new and was only fitted 3 weeks ago.....

  • martynenglish2 martyn english (@martynenglish2) reported from Blackwell, England

    @virginmedia Poor, couldn’t watch it live as I was travelling back from a game that I wanted to see the highlights of and FULLY expected to be able to watch it this morning as per usual

  • happichick73 Paula Doman (@happichick73) reported from Sheffield, England

    Thanks @virginmedia for the lack of FAST BROADBAND. Not back on until at least 27th Dec!!!!!!!! Kids unable to play on Xbox & IPad. Happy Christmas to us. Complaint letter on its way to you.

  • DCadman71 Dave (@DCadman71) reported from Sheffield, England

    Sorted a new rolling contract with @virginmedia for £96.12 got an email saying it will be £112 called them nothing on the system regarding the new deal still waiting for them to call me back not very good customer service

  • MansellAlison Alison Mansell (@MansellAlison) reported from Sheffield, England

    @virginmedia The last resolution was approx 10 days ago, your team member promised to connected within 24 hours and it’s still not resolved

  • MansellAlison Alison Mansell (@MansellAlison) reported from Sheffield, England

    @virginmedia No after being promised at least 4 times that the line would be reconnected with 48 hours. It’s my in-laws home and the customer service has been a disgrace and charged for calls from their mobiles for at least 1 hour each call, still being charged and bills still being sent

  • mattdowning5 matt downing (@mattdowning5) reported from Selston, England

    @virginmedia Apparently it's a mistake based upon a price increase before I signed my contract ie NOT included in my price. Customer services say they will correct on a monthly basis, but I want that in writing, which they are adamant they can't/won't do. Contract signed in November

  • ben_1982 Ben G (@ben_1982) reported from Sheffield, England

    @virginmedia how stupid making BBC 2 hd therefore making me unable to watch with sound

  • nickytev Nichola (@nickytev) reported from Sheffield, England

    Really needing help with my phone @virginmedia I would call but my handset won’t allow it...have emailed but no response...getting frustrated now! #helpplease #virginmedia

  • StuN_UK StuN UK (@StuN_UK) reported from Sheffield, England

    Not a single day goes by without my @virginmedia broadband having intermittent problems for an hour or so! #Shoddy

  • pimpedupmonkey patrick baranowski (@pimpedupmonkey) reported from Sheffield, England

    Glad I've just noticed I have a gig of @giffgaff data to use by end of the day as @virginmedia is going to be down for rest of the day

  • pimpedupmonkey patrick baranowski (@pimpedupmonkey) reported from Sheffield, England

    What the hells going on with @virginmedia my TV and internet are down. But not only is the net down its messed up my router I can't even wlan over it like I usually can when the internet goes down so I can't even turn my lights on or off #firstworldproblems

  • xAnnaleigh Annaleigh. (@xAnnaleigh) reported from Sheffield, England

    @virginmedia Done that every time. Says service is running normal or can't find any issues. Also had engineers out 6 times who gave us the new router (and a replacement), but no issues. Its not even a "popular service time" as it happens at different times including 11am, 3am, 4pm, 9pm.

  • xAnnaleigh Annaleigh. (@xAnnaleigh) reported from Sheffield, England

    @virginmedia We can't do wired as we have a 3 storey house! Get charged a fortune for a service we can't even use most of the time! If @SkyUK reply to our message stating they can price match we'll be switching. Gone on too long with no resolution from VM.

  • RossKEAdamson Ross Kieron Adamson (@RossKEAdamson) reported from Derbyshire, England

    @virginmedia @milesSI This is exactly the reason I left. Good internet, shocking customer service.

  • Lukehiltone L U K E H I L T O N (@Lukehiltone) reported from Sheffield, England

    @Emmanuel_Mabs @gazd83 @virginmedia Oh absolutely, but evidently @virginmedia started charging a shit load more for no good reason - hence them being able to take the price back down.

  • thesockpuppet Hi, my name is Nic (@thesockpuppet) reported from Hucknall under Huthwaite, England

    The @virginmedia V6 boxes are so poor. For no reason at all the two boxes can no longer communicate to share recordings. Reset one box but it's said "Deleting everything..." for about 3 hours. Joke.

  • padja1 Padja The Penguin (@padja1) reported from Derbyshire, England

    Yet again more outage from @virginmedia getting sick of it

  • GeorgiaHenshaw2 G 🦍 (@GeorgiaHenshaw2) reported from Sheffield, England

    @virginmedia I need to talk to a human can u direct me please ur robots are shit and ur internet is shit

  • KevinOD73896346 Kevin O'Donnell (@KevinOD73896346) reported from Sheffield, England

    @virginmedia Back on Now, but sketchy and very slow! Eventually got through to customer service and was told on would get two days free! ... but this in fact is - I would be charged for the near 3 days of no service! Nothing will in fact be given free 😲

  • ReitDischuffed Reit_Dischuffed (@ReitDischuffed) reported from Sheffield, England

    @virginmedia Broadband service is down to S7 1NJ since approx 9:45am today. No known fault showing on your online service status.

  • pimpedupmonkey patrick baranowski (@pimpedupmonkey) reported from Sheffield, England

    Typical I finally cough up for #netflix and @virginmedia decides to constantly go down when ever I press play

  • victimsvoice73 Victims Voice (@victimsvoice73) reported from Sheffield, England

    @redman1_amanda @virginmedia @bt_uk I moved to sky earlier after years of virgin so glad I did it's cheaper and I've got internet for less money wish they would stop sending letters with there offers I'd Never go bk to @virginmedia after this year

  • SaamSUFC Sam Deloughry (@SaamSUFC) reported from Sheffield, England

    It’s a good job @giffgaff give you extra 1GB for free! Need it since @virginmedia internet has down YET again all day... with no updates, used all my data nearly😔😫😭 #hardlife

  • SaamSUFC Sam Deloughry (@SaamSUFC) reported from Sheffield, England

    @virginmedia Nope, just told us there’s a problem, that’s all . Thanks

  • SaamSUFC Sam Deloughry (@SaamSUFC) reported from Sheffield, England

    @virginmedia I have done and just get told it’s due to a fault... having to use all my data on my phone because this keeps happening and nothing getting fixed or any info passed back to us about this problem

  • alexbroom_ Alex Broom (@alexbroom_) reported from Derbyshire, England

    Everyone on @virginmedia has had their internet go down and we were in the middle of Pro Clubs. No happy

  • marinaleda3 Jo S-F (@marinaleda3) reported from Sheffield, England

    @virginmedia There’s no problem logged on the phone according to the service information.

  • JustinBeales Justin Beales (@JustinBeales) reported from Eastwood, England

    @virginmedia @virgin bought another film from you… had another playback error. Your phone support has put me on hold suggesting a weekly reboot of our box... (not someting that worked or something Sky ever advised or suggested). #virgin #Sky

  • Ijblade Ingy🏴󠁧󠁢󠁥󠁮󠁧󠁿⚔🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Ijblade) reported from Sheffield, England

    @CW_is_a_Legend @virginmedia The all service from them is shit pal

  • StephenKFrost1 Stephen (@StephenKFrost1) reported from Eastwood, England

    @virginmedia Expected a call back yesterday about a broadband problem, still waiting, still got the problem. New customers no waiting time, if you’ve got a problem, not interested, ridiculous waiting times for everybody else. Gave up this morning.

  • CAnnon1966 Debs (@CAnnon1966) reported from Derbyshire, England

    @virginmedia Hey Ben..service seems fine today. New router should be here tomorrow, hope it fixes the issues. I really don't have faith in your overseas tech support 🤨

  • StephenKFrost1 Stephen (@StephenKFrost1) reported from Eastwood, England

    @virginmedia Problems with the internet over the last few weeks, last night no internet at all. Decided to phone Customer Services to complain, 45 minutes still no answer, shocking.

  • CAnnon1966 Debs (@CAnnon1966) reported from Derbyshire, England

    @virginmedia Only 1/4bw and on vivid200.2 days to sort and it seems my router needs upgrading. Fairplay to UK customer care team..Fantastic! Overseas tech support however is a joke, even suggesting it's my fault and premium tech could fix for a charge! 7 calls(3 dropped) Not impressed...

  • virtualisedgeek Matthew Bunce (@virtualisedgeek) reported from Hucknall under Huthwaite, England

    @GreggRobertson5 @ubnt Both @timgleed and I have @ubnt. I use the virgin media router in modem only mode and have it into the USG. Saves the double NAT issue.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:
  • angelique_emz Emz (@angelique_emz) reported

    @virginmedia ...we are both disabled and carer dependant to even open our front doors. Her mobile signal is poor there and she has had to call ambulances out several times a year in critical condition. We were promised from the start the phone install would be seamless and now it could...

  • angelique_emz Emz (@angelique_emz) reported

    @virginmedia Net & phone install was 08/03. Despite 4 visits to the house and knowing the phone cable is broken outside the building we have still got no word when the construction team might get round to us. This is my acc but at my mothers property (she isn’t gd with tech)....

  • lestervose ann (@lestervose) reported

    @virginmedia Thanks, It states there is issues with TV not broadband. My internet is back on for now.

  • Matty3497 Matty Waterson (@Matty3497) reported

    @virginmedia ya ******* internet is shit, WiFi goes off more than me ******* light switch, quicker using the bastard post !

  • GaryMc1878 EFC (@GaryMc1878) reported

    @virginmedia We did and spent 30 minutes to an hour on hold due to an issue you failed to contact us on #wasteoftime #lossofearnings #willfindanewprovider

  • Nonailsbomber79 bomber79 (@Nonailsbomber79) reported

    @virginmedia Are you being serious the cable is running over the top of tree roots in the garden.. The installation is terrible. How somebody could leave a job like that is beyond me

  • paige__amelia Paige (@paige__amelia) reported

    @virginmedia We have been trying to resolve the issue and got nowhere with anyone, every time I get lied to with another story

  • cotterill_rosy Rosy Cotterill (@cotterill_rosy) reported

    @virginmedia I am appoalled by the service which I have been receiving from your customer service and comaplints team. I have had 6 engineers out on the last month to try to fix my internet problem and I am still am receiving intermittent broadband service. HELP @MoneyTelegraph

  • _TJC90 Cutler (@_TJC90) reported

    @virginmedia @bt_uk Here we come👍🏻 Another Virgin Media customer bites the dust👏🏻

  • lj_original Laura Crichton (@lj_original) reported

    When @NetflixUK goes down on @virginmedia & you don’t know what to do with the rest of your evening 🤔