Virgin Media

Virgin Media Outage Report in Derbyshire, England

No problems detected

If you are having issues, please submit a report below.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Derbyshire, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derbyshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Derbyshire, England 10/08/2025 07:20

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (41%)

    Internet (41%)

  2. TV (30%)

    TV (30%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (10%)

    Total Blackout (10%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Derbyshire, England

The most recent Virgin Media outage reports came from the following cities: Sheffield, Chesterfield and Alfreton.

Loading map, please wait...
City Problem Type Report Time
United KingdomSheffield Internet
United KingdomSheffield Internet
United KingdomChesterfield TV
United KingdomSheffield Internet
United KingdomChesterfield Internet
United KingdomChesterfield Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Derbyshire, England

Latest outage, problems and issue reports in Derbyshire and nearby locations:

  • MJNashy Matthew Nash (@MJNashy) reported from Hucknall under Huthwaite, England

    Is the picture quality a @virginmedia problem or a @SkySportsBoxing @SkySports problem? Either way can it get sorted please!? If not who do I complain to because for £25 this isn’t good enough! #AJPULEV #PPV #BOXING

  • CliveBentley Clive Bentley (@CliveBentley) reported from Derbyshire, England

    @virginmedia Service is worse than ever today WiFi on and off lagging then off again. So poor! And you're overcharging me on my bill too.

  • JordRd Jordan Reid (@JordRd) reported from Sheffield, England

    @virginmedia broadband been down for over 2 weeks. Working intermittently. Phoned on numerous occasions, on hold for over an hour each time. Tried the messaging service. Respond only when I’m at work. Abysmal service/provider. My wife works from home and is having to us hotspot

  • CEjottings Norman Perrin (@CEjottings) reported from Sheffield, England

    @virginmedia Done that. Looks like the TiVo box the likely problem. Needs replacing. So how do i do that? Phone leads to online help: online leads nowhere helpful, for just replacing a TiVo box. Ideas?

  • AbigailBriggs_ Abigail Briggs (@AbigailBriggs_) reported from Sheffield, England

    @virginmedia my 80yo Grandma has been without use of her phone for almost 24 hours. This has been reported and the automated message keeps saying will be resolved by a certain time, but that time keeps getting put back. Unable to speak to an actual person. Can you help?

  • trevortuffin trevor tuffin (@trevortuffin) reported from Blackwell, England

    MESSAGE TO VIRGIN MEDIA IF MY INTERNET DROPS OUT AGAIN ONCE MORE I WILL DEFINATELY CANCEL MY CONTRACT FOR BREACH .

  • MissBeBop Bhavna 🙋🏽‍♀️ (@MissBeBop) reported from Eastwood, England

    @virginmedia any idea of when service will resume in NG16 as currently trying to work from home with no internet 😩

  • JordRd Jordan Reid (@JordRd) reported from Sheffield, England

    @virginmedia Yes. I just want to speak to someone and get this resolved otherwise I want to cancel altogether

  • SammyJT77 Samantha Harrison (@SammyJT77) reported from Sheffield, England

    @virginmedia how do you not have an email address for customer service? You are asking that we don’t call unless it’s urgent but then all other options (text bot in particular) are not fit for purpose.

  • trevortuffin trevor tuffin (@trevortuffin) reported from Blackwell, England

    TWICE MY INTERNET HAS DROPPED OUT TODAY SORT IT VIRGIN MEDIA ITS NOT GOOD ENOUGH YOUR NOT FIT FOR PURPOSE THE CHINESE ARE BETTER THAN THE AMERICANS AT DELIVERING INTERNET I SINCERLY HOPE ELON MUSK IS BETTER THAN VIRGIN MEDIA SO I CAN TERMINATE VIRGIN MEDIA AND GO WITH HIM.

  • TT_PLEB That There PLEB (@TT_PLEB) reported from Hucknall under Huthwaite, England

    @virginmedia WiFi down, AGAIN, Ethernet devices working fine, just wireless that isn't working. Happening more and more recently and it's getting absolutely infuriating.

  • AbigailBriggs_ Abigail Briggs (@AbigailBriggs_) reported from Sheffield, England

    @virginmedia The estimated fix time was 8pm last night, then 10pm, then 12am and now it is 4pm. Will it be fixed by this time, or will it just be put back again?

  • Mashcat Calming Chameleon (@Mashcat) reported from Sheffield, England

    @virginmedia Hi no - the link is broken and chat says up to 4 hour wait 🙈 .. please just want to order the booster please

  • JordRd Jordan Reid (@JordRd) reported from Sheffield, England

    @virginmedia this service is abysmal.. no one answering calls again, no live chat, how can I fix my problem if no one is available to talk to. We’ve been having issues since 26/10/20.. absolutely crap. @SkyUK we’re on our way

  • CEjottings Norman Perrin (@CEjottings) reported from Sheffield, England

    @virginmedia Rung 151 before. Just done again. Same recorded message. No help whatsoever. How about suspending my monthly charge until you sort out the problem?

  • trevortuffin trevor tuffin (@trevortuffin) reported from Blackwell, England

    VIRGIN MEDIA YOUR SERVICE IS NOT FIT FOR PURPOSE MR MUSK AND SKYLINK IS FAR MORE ATTRACTIVE WHEN IT ARRIVES HERE AND FAR FAR SUPERIOR.

  • Saphysaft Saphy (@Saphysaft) reported from Sheffield, England

    @virginmedia could somebody help pleas? I have a question about a broadband package and installation that no FAQ or community question has answered (that I could find) and there is no phone number or live chat. Thanks in advance :)

  • StephenKFrost1 Stephen (@StephenKFrost1) reported from Eastwood, England

    @virginmedia work done on our internet network has left us with weak security at the same time this was happening I had a new update on my Apple iPhone. Not ver happy with situation.

  • robbiederby Robin Palmer (@robbiederby) reported from Derbyshire, England

    @virginmedia Well it didn't fix the problem, the hub still doesn't work properly, which is why I had to put it in modem mode in the first place. Although I'll confess, the Netgear's WiFi speed is brilliant compared to what your Hub 3 can kick out.

  • Michaelh747 Michael Harrison (@Michaelh747) reported from Staveley, England

    @virginmedia what's the number I need to cancel the service? I'm so fed up at the moment

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • gwawr_ 𝚂𝚊𝚖 𝙲𝚊𝚛𝚛𝚒𝚗𝚐𝚝𝚘𝚗 (@gwawr_) reported

    3rd @virginmedia pre-pull appointment (after two failed attempts to bridge through street duct) was a no show yesterday. Appalling customer service, lack of comms, call centre pointlessness. Why should I not cancel at this point? Do you just not want new customers?

  • Jodie_A_Hay Jodie Hay (@Jodie_A_Hay) reported

    @virginmedia my package runs out 21st Feb so need to cancel it from that date, do I just call up for that please or can I do it online?

  • catherine_mayer Catherine Mayer (@catherine_mayer) reported

    @virginmedia I've done all of this as have other people in the building. We had this for months last year too. Takes forever until there's acknowledgment of the problem, which is effectively "noise on the line"

  • B417Richard Richard.B417 (@B417Richard) reported

    @virginmedia Well I did as suggested and called your customer services team this morning, only to be told again that they couldn’t help and price rise would take place, why do you offer discounts to new customers but penalise existing loyal customers?

  • mastermc0 Grant (@mastermc0) reported

    @virginmedia Is there any chance it could be an account issue? It went offline around 0003 yesterday which was the same day I downgraded from Ultimate Oomph to Gig1 Broadband only

  • d_mocan Laz-D Mocan (@d_mocan) reported

    @virginmedia I reset it twice in the last 30 days, I think, can’t exactly remember dates. Restored to factory settings! I use it mostly in modem mode as I’ve got a tp-link ax50 router that sends a better signal throughout my house

  • d_mocan Laz-D Mocan (@d_mocan) reported

    @virginmedia Virgin media care said I’ve intermittent internet signal issues after the 24 hour wait said it’s all ok but my tests show a different story. Games lag badly and tv services work slowly

  • mastermc0 Grant (@mastermc0) reported

    @virginmedia Also the “auto compensation” discussed surely only works if your automated tests detect an issue which they currently don’t

  • JoanneLamberti joanne lamberti (@JoanneLamberti) reported

    @virginmedia C-171221547 OR Gleeds 9077/1001. If you can provide direct email I will forward a copy of letter detailing farce. I must warn you its lenghty/ a bore; hence my frustration/ seeking out help to rectify! No faith in @virginmedia or @GleedsGlobal #lostpatience

  • jrfrank Jane Franklin (@jrfrank) reported

    @virginmedia As you can see - the fault was only logged yesterday when we have been reporting issues since 4th December - days and hours in the phone and no resolution or ownership of the problem - unacceptable and no refunds offered for service lost - it’s appalling