Virgin Media Outage Report in Derbyshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Derbyshire, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derbyshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 25: Problems at Virgin Media
Virgin Media is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (21%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Sheffield, Chesterfield, Alfreton and Selston.
| City | Problem Type | Report Time |
|---|---|---|
 Sheffield |
TV | |
| Chesterfield |
TV | |
| Sheffield |
Phone | |
| Sheffield |
Internet | |
| Sheffield |
Internet | |
| Alfreton |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derbyshire, England
Latest outage, problems and issue reports in Derbyshire and nearby locations:
-
David Benton
(@Davidbenton2020) reported
from
Sheffield, England
@virginmedia your service is utterly unacceptable and rubbish I pay my bill today then my broadband and TV dont work I want to leave you ASAP never had a issue with sky
-
Tom staniforth
(@tomstanny) reported
from
Sheffield, England
@virginmedia Great news. Virgin was installed today.... still not working tho and now I've been told saturday. Joke of a company
-
Tom staniforth
(@tomstanny) reported
from
Sheffield, England
@rjm_53 @virginmedia Rod, @virginmedia talk shit pal
-
ryan tobin
(@razzo1) reported
from
Eastwood, England
@virginmedia sort football out on redbutton #awful
-
Antony Rayworth
(@antonyrayworth) reported
from
Sheffield, England
@virginmedia it's terrible again guys I'm trying to watch the football upstairs
-
martyn english
(@martynenglish2) reported
from
Blackwell, England
@virginmedia I have now been without my broadband for over 24 hours, are we anywhere near a resolution. A reply was expected last might but not received
-
Realoldguy/newpc
(@NewpcOldguy) reported
from
Hucknall under Huthwaite, England
@railperf @LNER @VirginTrains LNER, better trains, Inc HST! Better media/website, & far superior staff service. I would rather go ECML & across to Glasgow than suffer a Virgin experience.
-
John Foster
(@JohnFoster1969) reported
from
Sheffield, England
@virginmedia I called 150’to complain got passed around as always they told me@I’d have to reschedule and I refused as it was no fault of mine , after an hour on hold I asked for customer complaints and was put through , the lady was dealing with my issue and I was put on hold again
-
John Foster
(@JohnFoster1969) reported
from
Sheffield, England
@virginmedia Had yet another fault with V6 box , called helpline , promised an engineer today between 12-4pm I’ve waited in from 9:30 am never left the house , a card was pushed through from engineer saying he’d missed me , he didn’t knock or ring the bell , fuming is an understatement
-
martyn english
(@martynenglish2) reported
from
Blackwell, England
@virginmedia I have attempted to upgrade my package via phone at 9.30 this morning and was informed that the requested would be done “ within the hour “ Over four hours later I’m still waiting, tried to call back and gave up after 25 minutes on hold. Help !
-
Vampire Bait
(@Antoinne73) reported
from
Sheffield, England
@virginmedia I’ve contacted them numerous times - they have my service complaint - over 40 days they had it - my account number is in this thread somewhere
-
Tom staniforth
(@tomstanny) reported
from
Sheffield, England
Twice now I've been let down by @virginmedia 2 holiday days taken and still no engineer has turned up despite receiving letters of install dates. Customer service didn't even seem to care #shocking 😡
-
Antony Rayworth
(@antonyrayworth) reported
from
Sheffield, England
@virginmedia It's terrible no picture no internet
-
Julian McFarlane
(@TheMrMcFarlane) reported
from
Sheffield, England
A second day of downtime thanks to @virginmedia a huge broadband outage in the office means no phones, no internet and £000's in potential losses. 20+ minutes on hold to be told that connection "could" be back this aft. Thanks @virgin @VirginMediaCorp
-
Laur-Arghhh! 👻
(@Laurara31) reported
from
Sheffield, England
@virginmedia absolutely shocking customer service just received on the phone. Total outage expected until 6pm today and we are trying to operate a business!!
-
Shhhhhhhh
(@andyhall280) reported
from
Sheffield, England
Virgin media red button for sky sports not working!.. paid £10 for ifollow for the 2nd half #swfclive ...wish id have done this earlier while been on hold to virgin for 45mins!
-
Pauline Hancock
(@PolH1966) reported
from
Derbyshire, England
@virginmedia Customer Loyalty!! None! 25 years continuous service. Can't get my name right. Retention team ignorant and useless. My bill went up from £25 to £28.50 and the BEST they can do to keep me is £39!!!!!! What a Joke. Bye Bye Virgin. You've lost the plot!!!!
-
Tom staniforth
(@tomstanny) reported
from
Sheffield, England
@virginmedia My house requires the cable pulling in under the road, however you did know about this. My problem is I've been given 2 dates and I've used 2 holidays. 1st date engineer turned up but didn't do anything 2nd date didn't turn up at all. Useless!!
-
John Foster
(@JohnFoster1969) reported
from
Sheffield, England
Once again let down by @virginmedia waited in for engineer to come fix V6 box again , only to have a card pushed through door saying I wasn’t home , absolutely fuming 😤 better get this sorted
-
Richard Weedon
(@richweedon77) reported
from
Derbyshire, England
@virginmedia why do I keep having to tweet you regarding you appalling broadband. Again your service is down in DE3 area and I may have to go into work rather than work from home like I should be
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
MJ
(@mickyjayuk) reported
Oh my god, the @virginmedia hub 5 is a pile of ****. 7 years with a hub 3 and not one single problem. Two weeks with a hub 5 and it's broken 27 times, been replaced once, second one has now died. I've had to do 6 factor resets this morning.
-
Lauren
(@Misssripper) reported
@virginmedia OK it doesnt work on a browser am on a phone now.
-
Andy Wooding
(@andy_wooding) reported
@virginmedia @EggsyGLC For the sanity of the good followers of your esteemed customer pull your poxy finger out.
-
Antonia Maguire Natural Health
(@antoniamaguire) reported
@virginmedia The ombudsman never responded to my emails. Yes I’m free for a web chat today but I’ve been down this route so many times. None of you people actually prefer to do anything helpful. So I’m gonna go with a formal complaint if that’s okay
-
william burrows
(@william30726399) reported
@virginmedia I had a useless call from India yesterday. He had no idea about the problem. Installation Engineers come, shake their heads and go away. I now have a brilliant service from Sky with a dedicated employee I can call if I have any issues. I never want to hear from Virgin Media again
-
the pompey pope
(@thePompeyPope) reported
@virginmedia Ok thanks. Have just noticed, and it would be funny if wasn't so sad, that the complaint raised by agent on 2 Dec has my old landline number as the preferred contact number!!! The landline which VM disconnected in error in June. Only my mobile number in my account details
-
the pompey pope
(@thePompeyPope) reported
@virginmedia I have a copy of the WhatsApp chat which confirms the DSAR request on 2nd December. But same went for 2 previous requests which were never actioned by VM. I'm quite confident that I will be disappointed in January. Again. Last chance before moving to next stage.
-
nicki wawa.
(@nickiwawaa) reported
@virginmedia Everytime your customer service people transfer me to the engineering team the phone cuts. This is the 5th time this morning
-
Midwife Marley
(@Midwifemarley) reported
@virginmedia @sainsburys Spoke to a 'customer service rep' last night due to having dropping Internet since the day it was installed. 5th call, no resolution, told no engineer could be sent & told we're not allowed to make a complaint as we don't reach the threshold for complaint making. Is this normal?
-
TheBaldReverend
(@TheBaldReverend) reported
@virginmedia I have a 16 qam on my upload and I'm getting T3 timeouts causing critical errors