Virgin Media outages and service status in Derbyshire, England

Problems in the last 24 hours in Derbyshire, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derbyshire, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Derbyshire, England

The most recent Virgin Media outage reports came from the following cities: Dronfield, and Chesterfield.

City	Problem Type	Report Time
Dronfield	Internet	2 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Derbyshire, England

Latest outage, problems and issue reports in Derbyshire and nearby locations:

• 
  Ben Green (@BEN_GR33N) reported 9 minutes ago from Derbyshire, England

  @virginmedia whats going on with your network, just lost TV and internet in DE area.

• 
  martyn english (@martynenglish2) reported 9 minutes ago from Blackwell, England

  @virginmedia I have now been without my broadband for over 24 hours, are we anywhere near a resolution. A reply was expected last might but not received

• 
  Matthew Hardwick (@MattJHardwick) reported 16 minutes ago from Dronfield, England

  @rtnapes @virginmedia Have you tried @BenAvery85 I hear he can help....unless of course you are flogging those dewit’s again

• 
  leigh.butler 🐏 (@barmylad34) reported 24 minutes ago from Derbyshire, England

  @virginmedia why are you still not providing tv services today? Blackout!

• 
  ryan tobin (@razzo1) reported 25 minutes ago from Eastwood, England

  @virginmedia sort football out on redbutton #awful

• 
  Matthew Nash (@MJNashy) reported 28 minutes ago from Hucknall under Huthwaite, England

  @Tash__Wilson @virginmedia Their customer service isn’t good. I had direct debit cancelled by them (didn’t tell me) and charged me for moving house (again didn’t tell me). Them and Sky are similiar, they’ll happily take money but even when it’s their fault the most you get maybe and apology and credit.

• 
  Andy Greatbatch (@Baltimorebound1) reported 28 minutes ago from Derbyshire, England

  @virginmedia 45 mins so far being passed around different teams to get some resolution to a complaint raised 2 weeks ago, with no response!! Currently on hold again because you can never get through to speak to someone without a 15-20 min wait!! And a 30 quid increase in my bill!

• 
  Richard Williams (@rlswilliams) reported 30 minutes ago from Eastwood, England

  Hmm ask for a @virginmedia customer support line mannager and then get cut off. Twice. 🤔

• 
  🌹 M-K 🌹 🇮🇪 (KATE) (@marie_kate2) reported 31 minutes ago from Matlock, England

  @RaziqulYT @virginmedia 11years and never had a problem 👍

• 
  trevor tuffin (@trevortuffin) reported 32 minutes ago from Blackwell, England

  VIRGIN MEDIA NOT FIT FOR PURPOSE YET AGAIN MY INTERNET HAS DROPPED OUT BUT NO OFFER OF SOME REFUND COME MR MUSK HURRY AND GET THAT SKYLINK HERE IN UK SO I CAN GET RID OF POOR SERVICE FROM VIRGIN MEDIA.

• 
  Dave Harwood (@DaveHarwood1) reported 35 minutes ago from South Normanton, England

  @virginmedia Why is it so damn frustrating to actually speak to someone regarding a mobile issue?

• 
  Bhavna 🙋🏽‍♀️ (@MissBeBop) reported 36 minutes ago from Eastwood, England

  When @virginmedia wifi is working it’s bloody amazing, when you need to raise an issue with them it’s the most frustrating experience ever. Today I have had 2 people hang up mid call, 3 bots, 2 people on chat and still in the same place. No ******* wifi!!!!

• 
  Jamie Gilliver (@GilliverJamie) reported 38 minutes ago from Derbyshire, England

  Having to use my #Mobilehotspot because @virginmedia can’t seem to get there internet to work! Been going on the whole of #lockdown now!!! #working from home #Sucks!!! Canny wait to be out of contract!!!

• 
  Jaz Greer (@JazGreer) reported 42 minutes ago from Derbyshire, England

  @virginmedia taking two days, and waiting 29 hours since last chat message was responded to to try to change my package! Started chat Friday night, been passed three times to different people and now no response! This is NOT good customer service irrespective of Covid....

• 
  Stephen (@StephenKFrost1) reported 44 minutes ago from Eastwood, England

  @virginmedia work done on our internet network has left us with weak security at the same time this was happening I had a new update on my Apple iPhone. Not ver happy with situation.

• 
  Sophie (@Tearastar) reported 49 minutes ago from Derbyshire, England

  @virginmedia We spoke to you guys last Tuesday apparently there is an issue effecting 25% of our area @AceTrainerLiam knows more he’s the account owner

• 
  RIGGO (@rigg0o) reported 53 minutes ago from Eastwood, England

  Class when you wanna cancel @virginmedia and the gobshite operater cant get it in her thick skull and barraging you with other shite deals to then put the phone down. Times must be hard for mr branson, please liquidate.

• 
  falafel&taters (@falafeltaters) reported 55 minutes ago from Derbyshire, England

  @virginmedia your customer service has no idea how to handle a call, calling 2 times, 2 different answers, shame

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 57 minutes ago from Eastwood, England

  @virginmedia It's been like this for a while. I cannot rely on the service at all.

• 
  Jon (@jonrileynffc) reported 59 minutes ago from Selston, England

  @virginmedia the picture quality on my sky sports is awful. Can barely make out who the players are 😕

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Alexander McCloy (@alexalexfyi) reported 5 minutes ago

  @Ofcom @virginmedia tactics still awful when trying to leave - harassing with calls that are irrelevant and could be emailed. Agents saying ‘no’ to requests to raise complaints and spoken to in appalling manor.

• 
  Peter Miller (@PeteinExeter) reported 8 minutes ago

  @virginmedia another outage in the EX4 area. 3 in a matter of a week. Looking forward to speaking to your complaints dept. next week as I will be cancelling my account

• 
  Martin Whelan (@mairtinofaolain) reported 9 minutes ago

  @PaulOBrienKil @VirginMediaNews @VirginMediaIE Currently swapping to Digiweb for broadband. Customer service seems to be their thing. A sales rep from Eir annoyed me with his pushiness, and Virgin Media ain't that great a price anymore

• 
  Wolf Matt (@WolfMatt1987) reported 9 minutes ago

  After trying to buy the mosesvhrgovic pvp @virginmedia. ive been told from 3 of your support that the boxing is cancelled tonight due to tge fighters being sick. When questioned about this they said this is the info they were given Wtf is going on

• 
  Alison Baines (@AlisonBaines4) reported 10 minutes ago

  @virginmedia We reported an issue with our virgin internet being down on 20/8. Came home from a weeks holiday today still not sorted Open reach have been doing work outside our house and all your team have said they can send someone 31/8.This is not acceptableHow do we escalate?

• 
  Diane Russell (@DianeRusse58708) reported 13 minutes ago

  After saying good things about @virginmedia we have had no service since the storm about 9pm last night. Updated Info "if not restored in 21 hours contact us for and engineer appointment ". 21 hours???

• 
  Paul oc (@PaulOco84535827) reported 17 minutes ago

  @VodafoneIreland I’m getting virgin media tomorrow morning **** Vodafone keeps dropping out and went off like this the other day aswell ****** wankers

• 
  Malcolm Sillick (@Malcolm_Sillick) reported 21 minutes ago

  @LeilaniDowding @EE Lellani, it's not just EE, it's everyone. Even those on cable (Virgin Media) still have to have the phone plugged into the router. Seems like a good idea, until you get a power cut (which can be supported by a back-up battery, which is NOT given as standard) If the internet goes down, then so does your phone. Great if you have a mobile, but if you live in an area with a poor mobile signal, so reply on 'Wi-Fi calling' in the house, then when the internet goes down, you also have no mobile service. It's called progress!!

• 
  Robert Grieve (@robert_grieve) reported 24 minutes ago

  Trying to upgrade my TV package with @virginmedia yet can’t get through to speak to someone. Gave up after being on hold for an hour. Appalling customer experience 🤯📺

• 
  Paul O'Brien (@PaulOBrienKil) reported 26 minutes ago

  @virginmedia @MizzCQ I strongly urge anyone thinking of subscribing to @virginmedia to NOT do it. Took over a hour to get through to customer service & they still won't fix their mistake. Shambles of an organisation.