Virgin Media Outage Report in Derbyshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Derbyshire, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derbyshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Sheffield, Alfreton, Chesterfield and Selston.
| City | Problem Type | Report Time |
|---|---|---|
 Sheffield |
Internet | |
| Sheffield |
Internet | |
| Alfreton |
TV | |
| Sheffield |
Internet | |
| Sheffield |
Wi-fi | |
| Chesterfield |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derbyshire, England
Latest outage, problems and issue reports in Derbyshire and nearby locations:
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Tony P
(@WorTony) reported
from
Selston, England
Hey @virginmedia I’m really loving the customer service - called 2 weeks ago to report a broken remote - I was told a new one would be on the way. I’m still waiting. I called yesterday and was told the email address I was giving and have had registered for 15-20 years was wrong
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leigh.butler 🐏
(@barmylad34) reported
from
Derbyshire, England
Anyone else got blank tv from @virginmedia ? Usual service of not supplying!
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grumpy man
(@Baddileyram) reported
from
Derbyshire, England
@virginmedia 6:30. 30 mins after time slot. Engineer brilliant apologetic, sadly telephone customer service not so good. But at least I'm online this evening.
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Mark Hewitt
(@Hi1mMark88) reported
from
Sheffield, England
@virginmedia broadband service has dropped out in Sheffield (s5) any know issues or reasons why this has happened. Service checker isn’t giving any information
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Phil J
(@TWO_Librans) reported
from
Sheffield, England
@virginmedia Just want to lower my bill or cancel
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Diane Caira
(@diddles1970) reported
from
Sheffield, England
@virginmedia Do you have a business outage in S8? Can't get through to anyone. Wondering whether to send everyone home?
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Dave Martin
(@flyingscotsmin1) reported
from
Eastwood, England
@virginmedia what's going on?? TV is still not working!! Tried resetting and still nothing.
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koko 🌻
(@Koko__Johnson) reported
from
Sheffield, England
@virginmedia hello, my grandmother is having issues with her TiVo Box, she's checked the cables and I've been online to check for service outage, and there's isn't any reported Can you help?
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Debbie 💜 🦋🦉
(@DeborahTaylor3) reported
from
Sheffield, England
@virginmedia what's the issue with answering a call? Line went dead, my mum can't receive incoming texts and is due an upgrade. Your customer service is terrible, God only knows what will happen when I call for TV
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-BMiller-
(@BMiller36990477) reported
from
Sheffield, England
@virginmedia Sure, office this morning at about 8am. No service and Internet access by 9.30M and popped back late morning and still nothing around 10.45am. So finished my admin at home with my own broadband connection. Didn't call or raise the issue as its a pointless exercise. Cheers
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Ben Brailsford
(@benbrailsford) reported
from
Sheffield, England
@virginmedia on hold for 40 mins so far just to get you to cancel a service I don't even want 🤬
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Oli B
(@olibrown77) reported
from
Sheffield, England
@pauldevine1986 @virginmedia We are still down in S7. Nearly 24 hours now. Saying 2pm is the updated fix time. But that keeps getting pushed back 🙄😡
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Pete Hudson
(@petetweet1306) reported
from
Derbyshire, England
@virginmedia No tv signal in Derby ?
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koko 🌻
(@Koko__Johnson) reported
from
Sheffield, England
Virgin Media have the worst customer service in the world
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leigh.butler 🐏
(@barmylad34) reported
from
Derbyshire, England
@virginmedia why are you still not providing tv services today? Blackout!
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Claire 💙
(@ClaireWinslade) reported
from
Sheffield, England
Moved to @virginmedia on Monday and router didn’t come. Then when it came Wednesday the internet wouldn’t connect. After 7 phone calls and an engineer called out it’s still not working 😡 and it seems if you are on hold for too long they just cut you off. So frustrating
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Kathryn Cook
(@Kathryn_Cook1) reported
from
Derbyshire, England
@virginmedia Rubbish. I live in a cottage with minimal phone signal and 4g so rely on wifi. It’s down regularly and impacts my work as well as TV etc. Who would you recommend I move to?
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Richard Gladwin
(@rwgladwin) reported
from
Sheffield, England
@virginmedia were there issues in S9 around 1020 this morning?
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Jules Tee
(@xjuewx) reported
from
Sheffield, England
@virginmedia not good when my 82yr old mum was left with no phone service so no health emergency service and city wide alarm for the last 2 days.... not good enough !!!!
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Francesca novilla
(@arabella0404) reported
from
Derbyshire, England
@virginmedia your broadband is awful. Never works. Tried to call customer support, there is no number. Tried to check on internet for some help and it's very confusing. Very unhappy customer.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Phill Smith
(@Phillsmi1) reported
@virginmedia No, only through WiFi. Just no amount of re-sets seems to do anything. I’ve also had the router changed and it’s made no difference. It’s only a 2 story house but the signal just won’t reach.
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Alexander MacPhail
(@AlexWMacPhail) reported
Your phone lines have cut out twice once I have been sent to the cancelation team and sat on hold for 30 minutes and it’s impossible to access online chat on your website that’s been designed by the Crystal Maze. Just let me leave! @virginmedia
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Marko
(@Markobhoy) reported
@virginmedia Told to give it 24 hours. Still garbage this morning.
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Gareth
(@thegazman888) reported
@virginmedia No, my router is in the living room and the WiFi signal isn’t strong enough in the dining room through one wall to be able to use. Barely any WiFi signal upstairs at all. I’d like another booster so I could spread the signal a little more. Thanks
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Neil March (Trust The Doc Radio, Live, Blog, TV)
(@TrustTheDocUK) reported
@virginmedia It is very important @virginmedia that you DM me asap so we can try to resolve an issue which it would be unwise to continue to evade.
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Anant Saria
(@anant_saria) reported
Why is disconnection and resolving a series of mistakes made by @virginmedia such a difficult task for the company? @virginmedia Can you please help me resolve an issue I've been dealing with for the past 2 months due to a mistake your representative made on my account?
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Kate Gascoyne
(@GazzKate) reported
@virginmedia @vmbusinesshelp I called Business they said they can't help. a family in Bristol has been plagued with calls and parent swill start calling again in Monday. ref F008856089. engineers in Bristol connected my schools line to a domestic line and theirs to mine. Cannot wait to Monday
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Huw Lloyd
(@HuwFLloyd) reported
@virginmedia awful customer service... was scheduled to move house end of the month, Virgin decide to disconnect TV and Broadband today... been on phone for 2 hours so far trying to sort.. being told have to wait 2 days for it to to be reconnected even though was Virgin error?
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Ricky Sundar
(@ricky_sundar) reported
@virginmedia Help me. I have been constantly trying to get to the bottom of my complaint. No one in VM, is helping me. As mentioned in previous tweets absolutely disgusting customer service.
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Tkouts
(@koutsavakis17) reported
@virginmedia please can someone help me with resolving an ongoing problem since December 2020 arrrhhhhh!!!!!!