Virgin Media Outage Report in Derbyshire, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Derbyshire, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derbyshire, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 4: Problems at Virgin Media
Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Chesterfield, and Alfreton.
| City | Problem Type | Report Time |
|---|---|---|
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Internet | 6 days ago |
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Internet | 13 days ago |
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Internet | 13 days ago |
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Internet | 1 month ago |
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TV | 2 months ago |
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TV | 2 months ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derbyshire, England
Latest outage, problems and issue reports in Derbyshire and nearby locations:
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leigh.butler 🐏 (@barmylad34) reported from Derbyshire, England@virginmedia as usual disgusting service from you guys. Try to talk to someone you pass me on and cut me off. You show a number to call that says it’s incorrect and cut me off. You really are the worst provider in the country
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Becks. 🐏 (@BMinion25) reported from Derbyshire, England@virginmedia hello internet is down and has been since 7:15am this morning……
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Sophie (@Tearastar) reported from Derbyshire, EnglandGod it’s been legit a week and they still haven’t fixed the internet wtf 😢 God @virginmedia sucks
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leigh.butler 🐏 (@barmylad34) reported from Derbyshire, England@virginmedia why are you still not providing tv services today? Blackout!
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Tony P (@WorTony) reported from Selston, EnglandHey @virginmedia I’m really loving the customer service - called 2 weeks ago to report a broken remote - I was told a new one would be on the way. I’m still waiting. I called yesterday and was told the email address I was giving and have had registered for 15-20 years was wrong
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leigh.butler 🐏 (@barmylad34) reported from Derbyshire, EnglandAnyone else got blank tv from @virginmedia ? Usual service of not supplying!
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GiinaGii 🐱🌿 (@giinagii) reported from Tupton, England@virginmedia @trigger_hippy VM need to stop blaming us and fix their issues!
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Sophie (@Tearastar) reported from Derbyshire, England@virginmedia We spoke to you guys last Tuesday apparently there is an issue effecting 25% of our area @AceTrainerLiam knows more he’s the account owner
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Dave Harwood (@DaveHarwood1) reported from South Normanton, England@virginmedia Why is it so damn frustrating to actually speak to someone regarding a mobile issue?
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nickih1 (@nicki1712) reported from Derbyshire, England@JaneHutchby @virginmedia That's awful I've had so much trouble with them. They did an upgrade which knackered up my tv and virgin tv took them months and several visits to admit it was that that messed it up and eventually got them to put back to what if was! Hope u get refund x
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Thomas Foster (@Sedontane) reported from Newbold, England@nickkzie @scazz786 @virginmedia I have their business broadband, it's been awful. I then pulled the Internet cable out of the modem and fell back on the 4G backup on my plan. Fixed. I'll plug the cable back in tomorrow and get my speed back.
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Karen Smith (@karen_smithxx) reported from Derbyshire, England@virginmedia can you confirm if there are any issues in DE22 please. Unable to connect to broadband.
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Carl (@CarlmMorton) reported from Derbyshire, England@virginmedia You also told me on Tuesday that you had fixed the network issues.
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Luketh (@Luketh13ttv) reported from Heanor and Loscoe, England@virginmedia I've clicked the link, logged in, and apparently there's no network issue... So how do you explain the issues I've had throughout today?
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Francesca novilla (@arabella0404) reported from Derbyshire, England@virginmedia your broadband is awful. Never works. Tried to call customer support, there is no number. Tried to check on internet for some help and it's very confusing. Very unhappy customer.
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N1CK 4LL666D (@nick_allgood) reported from Derbyshire, EnglandWaiting for the @dcfcofficial takeover is as painful as waiting for @virginmedia to deliver the phone I ordered on the 3rd May. So putting this out there - always been happy with Virgin but what’s the best mobile network cause it looks like I’ll be moving.
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grumpy man (@Baddileyram) reported from Derbyshire, England@virginmedia 6:30. 30 mins after time slot. Engineer brilliant apologetic, sadly telephone customer service not so good. But at least I'm online this evening.
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Kathryn Cook (@Kathryn_Cook1) reported from Derbyshire, England@virginmedia Rubbish. I live in a cottage with minimal phone signal and 4g so rely on wifi. It’s down regularly and impacts my work as well as TV etc. Who would you recommend I move to?
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Dave Martin (@flyingscotsmin1) reported from Eastwood, England@virginmedia what's going on?? TV is still not working!! Tried resetting and still nothing.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sue Ellis (@SueElli40311592) reported@virginmedia I've been having intermittent problems anyway but yesterday, my WiFi box wouldn't even turn on. Despite explaining that I desperately need Internet as I am in the early stages of establishing a new business and working from home, all I was offered was an engineer visit next Thur
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JA-H (@jah310778) reported@virginmedia My Auntie asked me to help her to put the account from my uncle's name into hers as he died a few weeks ago. After many interactions I managed to get the number of the Bereavement Team. They changed it over to her name. They couldn't add to the package which is phone-line only
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Sue Ellis (@SueElli40311592) reported@virginmedia I have borrowed a hub 3 from a friend to see if it would work just out of curiosity and it does, but obviously I can't set up devices with it. I pay a lot of money and have done for 20 years so expect better service especially when it is having such an impact.
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Anthony Brennan (@antb74) reported@virginmedia Do you use what’s app for customer support?
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Simon Froggatt (@FroggattSimon) reported@virginmedia This has been going on for 2 weeks! A technician came on Thursday and the issue was sorted out for 6 hours. All I’m trying to do is book another technician, we should not have to pay for that! My parents are vulnerable and need this sorted, why is it so difficult to book a techn
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Niki says your mask should cover your nose too 😷 (@nikiw124) reportedNot impressed @VirginMedia with your letter about why my phone line is changing. No explanation why it needs to change, I get the impression it's for your convenience not mine? This sounds like a worse service to me.
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Sue Ellis (@SueElli40311592) reported@virginmedia Or the option to upgrade but at the cost of £71 a month. I have paid Virgin good money for 20 years and currently pay £66 a month purely for broadband and a landline and would expect better service
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KJ Lewis ⓥ (@Meh_Kat) reported@virginmedia @JustinTheHobo Hi team I don’t think it’s a connection issue. Other websites are fine, I game online a lot and that’s fine, our household is online all day, doing all sort of things online. It’s your website that has issues, sorry….🙄
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Tom (@TommyBoyLisi) reported@virginmedia could someone please get in touch ... Been on hold for hours over two days , line has cut out three times aswell. Having a nightmare here .
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💀 Beth 💀 (@TinyPotato___) reported@virginmedia Hi, we had a power outage last night, and same result as last time it seems to have taken the Hub out permanently. Your engineer last time told us this happens a lot. We literally just need a new hub ASAP