Virgin Media Outage Report in Derbyshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Derbyshire, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derbyshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 28: Problems at Virgin Media
Virgin Media is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Chesterfield, Alfreton, Sheffield, Selston and Derbyshire.
| City | Problem Type | Report Time |
|---|---|---|
 Chesterfield |
Internet | |
| Alfreton |
Phone | |
| Sheffield |
Total Blackout | |
| Sheffield |
Wi-fi | |
| Chesterfield |
Total Blackout | |
| Selston |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derbyshire, England
Latest outage, problems and issue reports in Derbyshire and nearby locations:
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lettiebella🦉🇬🇧
(@lettielou05) reported
from
Sheffield, England
@virginmedia very unhappy failed install and had no service since Saturday and I'm within my 14 days to cancel yet your staff don't understand this and want to charge me for a fault call !! When do you become so crap !!!
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Helen-Claire Stone
(@Helen_Claire71) reported
from
Sheffield, England
@virginmedia’s customer service is appalling. 3 hours to respond to a message has to be the benchmark for worst practice. Last weekend it took them 27 hours to sort out cancelling my account. Absolutely hopeless.
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lettiebella🦉🇬🇧
(@lettielou05) reported
from
Sheffield, England
@virginmedia failed install which worked for 2 hours and I cancelled within 14 days . I've now got a a bill for £62 ! Your staff just cut me off and I'm disabled and need help
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lettiebella🦉🇬🇧
(@lettielou05) reported
from
Sheffield, England
@virginmedia hi virgin can you explain why you've referred me to a debt collection agency after I cancelled my service within 14 days snd returned equipment as it was a failed install and was advised I wouldn't be charged ? You also luckily never cancelled my sky .
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Terry Hague
(@TezzaBelle88) reported
from
Sheffield, England
Anyone else’s @virginmedia WiFi down ?Mines been down nearly 24 hrs 🥲
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John Armitage
(@ArmitageJohn) reported
from
Sheffield, England
@virginmedia hi guys, I’ve been without TV services for over two weeks now. Every attempt to@reach you has me going around in circles. Tried the app. Doesn’t recognise my email, and doesn’t recognise my acct no + area ref. Please help. Can I talk to someone?!!
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Rt. Hon Annie
(@AnnielizzieSten) reported
from
Sheffield, England
@virginmedia It’s strange because the online help claims there’s no problem but the phone says there’s a major problem in the area. Perhaps the online help needs updating because it’s no help at all
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leigh.butler 🐏
(@barmylad34) reported
from
Derbyshire, England
@virginmedia as usual disgusting service from you guys. Try to talk to someone you pass me on and cut me off. You show a number to call that says it’s incorrect and cut me off. You really are the worst provider in the country
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Prof Maddy Arden
(@maddyarden) reported
from
Sheffield, England
@virginmedia our broadband down without warning and service update says you hope to fix this by 5th April! Why so long? We rely on this for work - unacceptable
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Victims Voice
(@victimsvoice73) reported
from
Sheffield, England
@virginmedia Yes both mum n dad are virgin and we’re still getting no signal
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Victims Voice
(@victimsvoice73) reported
from
Sheffield, England
That’s it after years of being with @O2 I nolonger trust you &neither can my parents on @virginmedia nextdoormy dad 79 yesterday &myself need a working phone no signal, calls when there is a signal ( although) notstrong dropping Medical assistance needed earlier &again no signal
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Andy Kershaw Media 🎙
(@andyksheffield) reported
from
Sheffield, England
@StueyDay @virginmedia @lionsgateplusuk The service is awful and customers find it too hard to get a prompt response. Last time this happened it took at least 8-10 emails before they got past the automated letter asking me to switch off, reboot and check all the connections.
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Victims Voice
(@victimsvoice73) reported
from
Sheffield, England
Dad got rushed to hospital still in and @O2 connection is still not working in my house or mums @virginmedia mobile same problem (according to there test it’s fine) well try using it here especially when a loved one is ill and you can’t even connect a phone call &it’s a main road
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Carl
(@CarlmMorton) reported
from
Derbyshire, England
@virginmedia You also told me on Tuesday that you had fixed the network issues.
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Andy Kershaw Media 🎙
(@andyksheffield) reported
from
Sheffield, England
@virginmedia @lionsgateplusuk Wish I could enjoy this but my so called 500mb service is so poor I’ve virtually been without internet for a week. Finally your team viewed it as urgent because I do work from home on Zoom and…an engineer is coming on Tuesday. When BT Reach put full fibre in my area it’s bye bye
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lettiebella🦉🇬🇧
(@lettielou05) reported
from
Sheffield, England
@virginmedia No and tbh no apology for my internet not working since the day after install Friday and now I've been threatened in in contract ! I have 14 days to cancel can you confirm please . Im not paying for a fault after 5 days plus it's not worked from install .
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Victims Voice
(@victimsvoice73) reported
from
Sheffield, England
@virginmedia Yes it’s signal and tried o2 got nowhere xx thanks for the reply
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Rt. Hon Annie
(@AnnielizzieSten) reported
from
Sheffield, England
@virginmedia Oh yes and I’ve phoned. It appears to be that yesterday’s problems haven’t been resolved.
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lettiebella🦉🇬🇧
(@lettielou05) reported
from
Sheffield, England
@virginmedia first day of your internet snd massive regrets ! Can I cancel ? Cutting out constantly 😫
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Debbie 💜 🦋🦉
(@DeborahTaylor3) reported
from
Sheffield, England
@virginmedia I hung up the call, rang back and spoke with a lovely man. Reset my email, password and answered all my quedtions. All the men are when you call, the female was awful. But thank you for the response
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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MTL
(@MTLalley) reported
@virginmedia I am complaining because nothing practical is being done, reaching out should be someone picking up the damn phone and speaking with me AND sorting this out!
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Joe Gibney
(@joegibney15) reported
@virginmedia Virgin Media email was down until 1.30am for a total of around 12 hours. Of course things break down, but no excuse for ignoring the country's messages yesterday (there are many on Twitter) and not putting up an update on your feed. Bank Holiday or not, do better.
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MTL
(@MTLalley) reported
@virginmedia Someone should be calling me, you have my number but as usual you make it so difficult to speak with an actual person who can help, it looks like the only option I have is to pay VM £116 to exit the shitshow contract you have me in, an absolute pisstake, never ever again!
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MTL
(@MTLalley) reported
@virginmedia And this bullshit "reaching out" boloxs is tabloid speak for not being arsed to do the job right, it would be funny if it wasn't such a nightmare, I am complaining because it has become so bad, I am complaining because it is having an effect on my son trying to revise...
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Shona BRNM Lawrence
(@shona_BRNM) reported
@virginmedia It appears to be working ok this morning, both on demand issues and your website loading.
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Dr John Matlin
(@ttpauthor) reported
@virginmedia Since last Tuesday? Do you treat all your customers like lemons?
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Miss CJ
(@PrimaryCJ) reported
@virginmedia Why is it so impossible to speak to someone? Have an issue with my bill but just keep getting put through automatic pages!
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Mark Towns
(@avidfan1) reported
@virginmedia Thanks for that and if I wish to terminate my service what do I need to do?
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Adam✌️
(@poeticjustice92) reported
@virginmedia Everything is fine apparently, but that’s the third reboot today! This is actually stupid. Your technician came and replaced the router a few months ago and we still have awful connection, service and customer service.
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MTL
(@MTLalley) reported
@virginmedia I already have and nothing sorted other than registering a complaint to Ofgem, I am still stuck in a contract with **** BB and wifi and only option is to pay you muppets £116 to leave a service you haven't provided properly, it's not reliable and your CS is unbelievably poor 🤬