Virgin Media Outage Report in Derbyshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Derbyshire, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derbyshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Sheffield, Alfreton and Chesterfield.
| City | Problem Type | Report Time |
|---|---|---|
 Sheffield |
Internet | |
| Sheffield |
TV | |
| Alfreton |
Internet | |
| Sheffield |
Wi-fi | |
| Sheffield |
TV | |
| Chesterfield |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derbyshire, England
Latest outage, problems and issue reports in Derbyshire and nearby locations:
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Debbie 💜 🦋🦉
(@DeborahTaylor3) reported
from
Sheffield, England
@virginmedia I hung up the call, rang back and spoke with a lovely man. Reset my email, password and answered all my quedtions. All the men are when you call, the female was awful. But thank you for the response
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Yorkshire Chuff
(@YorkshireChuff) reported
from
Sheffield, England
Reading all the tweets from you idiots who haven't got unlimited 5g hotspot. Been paying for this for years. For this very moment. **** you #virginmedia
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Rt. Hon Annie
(@AnnielizzieSten) reported
from
Sheffield, England
@virginmedia Oh yes and I’ve phoned. It appears to be that yesterday’s problems haven’t been resolved.
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Rt. Hon Annie
(@AnnielizzieSten) reported
from
Sheffield, England
@PaulbernalUK @virginmedia I can’t help with that. Good luck.
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lettiebella🦉🇬🇧
(@lettielou05) reported
from
Sheffield, England
@virginmedia failed install which worked for 2 hours and I cancelled within 14 days . I've now got a a bill for £62 ! Your staff just cut me off and I'm disabled and need help
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Rt. Hon Annie
(@AnnielizzieSten) reported
from
Sheffield, England
@virginmedia It’s strange because the online help claims there’s no problem but the phone says there’s a major problem in the area. Perhaps the online help needs updating because it’s no help at all
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Terry Hague
(@TezzaBelle88) reported
from
Sheffield, England
Anyone else’s @virginmedia WiFi down ?Mines been down nearly 24 hrs 🥲
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lettiebella🦉🇬🇧
(@lettielou05) reported
from
Sheffield, England
@virginmedia first day of your internet snd massive regrets ! Can I cancel ? Cutting out constantly 😫
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lettiebella🦉🇬🇧
(@lettielou05) reported
from
Sheffield, England
@virginmedia hi virgin can you explain why you've referred me to a debt collection agency after I cancelled my service within 14 days snd returned equipment as it was a failed install and was advised I wouldn't be charged ? You also luckily never cancelled my sky .
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Helen-Claire Stone
(@Helen_Claire71) reported
from
Sheffield, England
@virginmedia’s customer service is appalling. 3 hours to respond to a message has to be the benchmark for worst practice. Last weekend it took them 27 hours to sort out cancelling my account. Absolutely hopeless.
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lettiebella🦉🇬🇧
(@lettielou05) reported
from
Sheffield, England
@virginmedia No and tbh no apology for my internet not working since the day after install Friday and now I've been threatened in in contract ! I have 14 days to cancel can you confirm please . Im not paying for a fault after 5 days plus it's not worked from install .
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Dave Harwood
(@DaveHarwood1) reported
from
South Normanton, England
@virginmedia Why is it so damn frustrating to actually speak to someone regarding a mobile issue?
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Rt. Hon Annie
(@AnnielizzieSten) reported
from
Sheffield, England
@PaulbernalUK @virginmedia It’s fine here but earlier in March we were left without any service for days at a time . The reason given was service upgrades. Ring them on 150 for an automated update
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Victims Voice
(@victimsvoice73) reported
from
Sheffield, England
@virginmedia Yes both mum n dad are virgin and we’re still getting no signal
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John Armitage
(@ArmitageJohn) reported
from
Sheffield, England
@virginmedia hi guys, I’ve been without TV services for over two weeks now. Every attempt to@reach you has me going around in circles. Tried the app. Doesn’t recognise my email, and doesn’t recognise my acct no + area ref. Please help. Can I talk to someone?!!
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Thomas Foster
(@Sedontane) reported
from
Newbold, England
@nickkzie @scazz786 @virginmedia I have their business broadband, it's been awful. I then pulled the Internet cable out of the modem and fell back on the 4G backup on my plan. Fixed. I'll plug the cable back in tomorrow and get my speed back.
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Terry Hague
(@TezzaBelle88) reported
from
Sheffield, England
I’m gonna stop having days off because every time I do the WiFi seems to be down #VirginMedia
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Prof Maddy Arden
(@maddyarden) reported
from
Sheffield, England
@virginmedia our broadband down without warning and service update says you hope to fix this by 5th April! Why so long? We rely on this for work - unacceptable
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lettiebella🦉🇬🇧
(@lettielou05) reported
from
Sheffield, England
@virginmedia very unhappy failed install and had no service since Saturday and I'm within my 14 days to cancel yet your staff don't understand this and want to charge me for a fault call !! When do you become so crap !!!
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Carl
(@CarlmMorton) reported
from
Derbyshire, England
@virginmedia You also told me on Tuesday that you had fixed the network issues.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sarah Fenn
(@SarahFenn13) reported
@virginmedia I'm having to hotspot my personal phone to work. I doubt you will compensate me for my personal data loss. Having your service pages down is unforgivable too
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⚽️⚪️⚫️Lynsey ⚫️⚪️⚽️
(@Lynsey_nufc) reported
@virginmedia We’ve had poor service since November 2022 ! Engineer out last week confirms we have had multiple drop outs even one day with no service at all . System says you will get auto compensation no need to log . But yet no compensation just an increase in monthly bill #timetomove
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Ramsey
(@RamzeIT) reported
@Christo84687793 @Fuzzbombers87 @virginmedia Today's issue is a virgin global outage, I'm referring to the issues in this post, which are local and likely resolved by what I said .
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Steven
(@Steven99990817) reported
@dhrutishah @virginmedia If its a backup unit (BBU) your parents have had installed, they are only able to call emergency services from it if their broadband has gone down. They are fitted with a sim card incase of a situation such as this one.
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Sam Buchanan
(@SamBuchanan1) reported
@virginmedia So glad the price increases are working to make the service better 🙄🙄🙄😒😒😒
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Zai
(@Zait0bu) reported
@virginmedia Pretty embarrasing lack of communication and service literally the day before you bump up everyone's prices. You have a monopoly in my area or I would be gone in a heartbeat.
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SaraArianna 🌱🌛🍵
(@SaraAriannaV) reported
@virginmedia I get it's frustrating however, do you have some kind of ETA on resolution? Trying to work from home and this isn't a great start today!!
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Just a number
(@BTCrypto1) reported
@virginmedia I really understand that sometimes issues can happen but what about when we have to negotiate our bills all the time, or every time our contract expires... if the culture is not changed I'm done with you, paying over £100 a month is not worth the stress
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JH #FBPE 🇪🇺 🏳️🌈 Brexit benefits? Where?!
(@TyneBridges) reported
@JamesSwiftDay @virginmedia Virgin is much too keen to give us a support line overseas and repeatedly tell us to waste our time restarting our routers, long after it's clear that there's a fault.
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𝓐💖
(@afr33n_a) reported
Hi @virginmedia I expect a refund on the 8 hours you haven't provided the service we pay for. Taken 8 hours to acknowledge an issue. Here tech is evolving and relying on Internet and then you have this company who just have issues and then do nothing to compensate 🙃- bravo.