Virgin Media Outage Report in Derbyshire, England

Problems in the last 24 hours in Derbyshire, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derbyshire, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Derbyshire, England

The most recent Virgin Media outage reports came from the following cities: Chesterfield, and Alfreton.

City	Problem Type	Report Time
Chesterfield	Internet	8 days ago
Chesterfield	Internet	14 days ago
Chesterfield	Internet	15 days ago
Alfreton	Internet	1 month ago
Chesterfield	TV	2 months ago
Alfreton	TV	2 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Derbyshire, England

Latest outage, problems and issue reports in Derbyshire and nearby locations:

• 
  𝓕𝓵𝓮𝓽𝓬𝓱 ™️ (@iFletch__) reported 4 minutes ago from Killamarsh, England

  @SkyHelpTeam i wish @virginmedia was in our area. Sky staff and managers lie when you call them Service is shit

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 6 minutes ago from Eastwood, England

  @virginmedia The loss of service registration doesn't even work!

• 
  🤷🏼‍♂️Matt Bates™👨🏼‍💻 (@jijimon2000) reported 10 minutes ago from Brimington, England

  @virginmedia not gonna lie. Second night in a row that the router keeps rebooting and the internet keeps cutting out. I can live with that......tomorrow when I have a new cohort of learners to enrol if it’s not working, that’s gonna cause me a huge amount of stress

• 
  trevor tuffin (@trevortuffin) reported 11 minutes ago from Blackwell, England

  I WOULD LIKE TO KNOW WHEN VIRGIN MEDIA ARE GOING TO SORT OUT THEIR POXY INTERNET SERVICE FROM GOING OFF AND ON ALL THE TIME I CANT WAIT TILL ELON MUSK GETS HIS INTERNET SERVICE UP AND RUNNING THEN VIRGIN MEDIA ARE FINISHED BY ME FOR GOOD.

• 
  Roberto Diniro (@primmacoffee) reported 11 minutes ago from Chesterfield, England

  Dont know if it's just me but the new virgin media advert with the seal is funny as **** "LASEEERRSSSS"

• 
  Ryan🏳️‍🌈 (@RyyyyRyyy) reported 12 minutes ago from Chesterfield, England

  @virginmedia sort your shit out!! 3rd night in a row where catch up isnt working, slow internet and slow box. 1 more night of this and we will be canceling and moving to @skytv I will pay the cancellation fee also. Thanks.

• 
  Matthew Hardwick (@MattJHardwick) reported 23 minutes ago from Dronfield, England

  @rtnapes @virginmedia Have you tried @BenAvery85 I hear he can help....unless of course you are flogging those dewit’s again

• 
  🤷🏼‍♂️Matt Bates™👨🏼‍💻 (@jijimon2000) reported 23 minutes ago from Brimington, England

  Third night in a row @virginmedia no internet. Router keeps rebooting the few minutes it’s back online it’s slow as. I used to work in IT so know it’s not something I have or haven’t done. #virginmediadown #virginmediadownAGAIN

• 
  Ryan🏳️‍🌈 (@RyyyyRyyy) reported 25 minutes ago from Chesterfield, England

  @virginmedia had this issue all night, not acceptable!!

• 
  John Byrne 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@derbytrim) reported 26 minutes ago from Belper, England

  @virginmedia poor customer service i can't cancel my contract online and cant get through on the phone after 30 minutes waiting , ironic for a media company.

• 
  KaiQom 🎮⚽️ (@KaiQom) reported 30 minutes ago from Derbyshire, England

  @virginmedia it seems will be getting my vote when I switch mobile in a few weeks time. Please tell me you'll have some decent deals to help make the switch easier! 🤣

• 
  SammyB (@SBirkinshaw1) reported 36 minutes ago from Derbyshire, England

  @virginmedia No broadband (green light flashing) Website sending me in circles, run tests, says to call you but closed, then website says to sign in (which I already am) so I do & it sends back round to beginning. I’ve rebooted, checked wires &just want to report fault, plse help

• 
  Mike Hull (@MikeHull2u) reported 36 minutes ago from Holmesfield, England

  Really annoyed that @vmbusiness can’t resolve pathetically slow upload speed in central Sheffield for a week. It means colleagues requiring remote access to our server because they are working from home are wasting hours of their time due to crushingly slow speeds.

• 
  Zak Winfield (@zakwinfield) reported 37 minutes ago from Derbyshire, England

  Everybody contacting Sky to cancel their sports subscription and yet here I am with Virgin and they won’t do anything really to help those who have the full package 🤔👎 @virginmedia

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 39 minutes ago from Eastwood, England

  @virginmedia What would be really good is if you send out a message to your customers telling them there is an issue rather than leaving it to them to find out that they cannot use your services.

• 
  𝓕𝓵𝓮𝓽𝓬𝓱 ™️ (@iFletch__) reported 41 minutes ago from Killamarsh, England

  @SkyHelpTeam so @skytv has told me to fxxk off. 21 years with them n they treat u like shit. I’ll contact @virginmedia. I Will post the phone call recordings when there come !!

• 
  matt downing (@mattdowning5) reported 45 minutes ago from Selston, England

  @virginmedia How about just giving your customers reliably service for the extortionate prices. We can look after our kids as parents. You do your job as service providers. I don't want my kids in borstal

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 50 minutes ago from Eastwood, England

  @virginmedia This could not have happened at a worse time for me. I'm happy to make them cups of tea if they fix the fault a little sooner.

• 
  Ryan🏳️‍🌈 (@RyyyyRyyy) reported 53 minutes ago from Chesterfield, England

  @virginmedia yet again get this message.. paying for a service that I cant use. #sortitout

• 
  Jonathan Bullimore (@frog_j) reported 57 minutes ago from Brimington, England

  @Scopey1970 @virginmedia Had issues Sat night but ok from Sunday

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Bradley Oliver (@ch3dd3r24) reported 2 minutes ago

  @virginmedia Yeah apparently an engineer been working hard to fix it, was meant to be fixed by 16:30 now saying 20:30

• 
  Geoff Undrell (@geoff_undrell) reported 6 minutes ago

  @virginmedia It’s the router that needs replacing. It no longer powers up. Apparently there is no way to ship a replacement until an engineer brings it to me in May. Please help - surely a new router can be dispatched before then? This seems ludicrous.

• 
  Dale Archer (@dale_archer) reported 7 minutes ago

  @virginmedia Spent hours on the phone. How can the community help !! Why hasn’t VM responded to my complaint. Surely you can pass this to someone to reply to me !

• 
  Juggzy Malone (@Juggzy) reported 7 minutes ago

  And while I was online via BT (which is how I had accessed the @virginmedia chat where I was told that there was an intermittent and area fault affecting only ... er ... me) I was sent a signal from the hub via thehome WiFi (which is still working) which killed that connection.

• 
  Junior A (@JnrAppiah11) reported 9 minutes ago

  @virginmedia 2 days no service... fix up!

• 
  Skasha (@skashax777x) reported 11 minutes ago

  @virginmedia how ever after multiple calls and undue stress, I finally have an engineer booked who will be able to see the issue first hand and that it is the box it self at fault

• 
  Haze🕊 (@HazelCathrin) reported 12 minutes ago

  @virginmedia I am SO disappointed with your service!! You delayed my installation date from 23rd March to 2nd April, then sent someone over to just say you can’t actually do it today!?!? What on Earth have you been doing the last 2 weeks!?

• 
  Wilty (@Wilty_3) reported 13 minutes ago

  @virginmedia Of course. Your customer service is useless & u can’t resolve a thing. Last phone call I repeated the issue 3 times, slowly & clearly, & the staff couldn’t understand. I gave up & hung up. My contract should be null & void cos u can’t provide even the most basic customer service

• 
  tony (@brooklands911) reported 13 minutes ago

  @virginmedia Well its not happened as expected for the 3rd time,its a issue from October and still not sorted now, have opened up 5 complaints on your site , each time with them its closed after 4 weeks with no contact

• 
  Geoff Undrell (@geoff_undrell) reported 17 minutes ago

  @virginmedia The outcome is that no one can do anything until May. We’ve established the box needs replacing but apparently you can’t send me a replacement until an engineer comes with it. I’m a home worker and this is a major problem 🤯 I’m left to try and buy a second hand one on eBay!