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Virgin Media

Virgin Media Outage Report in Derbyshire, England

Why is my Virgin Media service not working?

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Derbyshire, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derbyshire, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Derbyshire, England

The most recent Virgin Media outage reports came from the following cities: Chesterfield, and Alfreton.

CityProblem TypeReport Time
Chesterfield Internet 9 days ago
Chesterfield Internet 16 days ago
Chesterfield Internet 16 days ago
Alfreton Internet 1 month ago
Chesterfield TV 2 months ago
Alfreton TV 2 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Derbyshire, England

Latest outage, problems and issue reports in Derbyshire and nearby locations:

  • acmtix
    ๐˜ผ๐™™๐™–๐™ข๐Ÿฐ (@acmtix) reported from Eastwood, England

    @virginmedia Yes I have contacted Virginmedia a couple of times. It looks like there is a problem in Nottingham NG16 area again. This is a common issue. Disconnections and lack of a quality service.

  • KaiQom
    KaiQom ๐ŸŽฎโšฝ๏ธ (@KaiQom) reported from Derbyshire, England

    @virginmedia it seems will be getting my vote when I switch mobile in a few weeks time. Please tell me you'll have some decent deals to help make the switch easier! ๐Ÿคฃ

  • martynenglish2
    martyn english (@martynenglish2) reported from Blackwell, England

    @virginmedia I have attempted to upgrade my package via phone at 9.30 this morning and was informed that the requested would be done โ€œ within the hour โ€œ Over four hours later Iโ€™m still waiting, tried to call back and gave up after 25 minutes on hold. Help !

  • AmazonAquatics1
    Amazon Aquatics (@AmazonAquatics1) reported from Ripley, England

    @virginmedia I just want to report an open cabinet on my street, and it's hard work, I don't want to sign up to your "community" as I have tried now twice and had to do the damn not a robot thing both times which takes ages and it says my email is not valid

  • acmtix
    ๐˜ผ๐™™๐™–๐™ข๐Ÿฐ (@acmtix) reported from Eastwood, England

    @Louise4Mh @virginmedia You wait till they try and rip you off by allowing reverse unsolicited text messages to your devices and charge you a ยฃ1 a message for a message never sent or received. Criminal.

  • acmtix
    ๐˜ผ๐™™๐™–๐™ข๐Ÿฐ (@acmtix) reported from Eastwood, England

    @virginmedia This could not have happened at a worse time for me. I'm happy to make them cups of tea if they fix the fault a little sooner.

  • acmtix
    ๐˜ผ๐™™๐™–๐™ข๐Ÿฐ (@acmtix) reported from Eastwood, England

    @virginmedia The loss of service registration doesn't even work!

  • PolH1966
    Pauline Hancock (@PolH1966) reported from Derbyshire, England

    @virginmedia Customer Loyalty!! None! 25 years continuous service. Can't get my name right. Retention team ignorant and useless. My bill went up from ยฃ25 to ยฃ28.50 and the BEST they can do to keep me is ยฃ39!!!!!! What a Joke. Bye Bye Virgin. You've lost the plot!!!!

  • dacurrie1
    manicmum (@dacurrie1) reported from Derbyshire, England

    @virginmedia Your internet service is shockingly slow today

  • thomas_koop
    thomas coupe (@thomas_koop) reported from Hucknall under Huthwaite, England

    @virginmedia There is no issue in the area as neighbours with virgin are using the service without problem. What should I do to resolve the service

  • razzo1
    ryan tobin (@razzo1) reported from Eastwood, England

    @virginmedia sort football out on redbutton #awful

  • BEN_GR33N
    Ben Green (@BEN_GR33N) reported from Derbyshire, England

    @virginmedia No faults mentioned, cant get through on the phone to you either. Just found we have no TV, tried rebooting, didnt help.

  • acmtix
    ๐˜ผ๐™™๐™–๐™ข๐Ÿฐ (@acmtix) reported from Eastwood, England

    @virginmedia It's been like this for a while. I cannot rely on the service at all.

  • DigitalHazard
    DigitalHazard (@DigitalHazard) reported from Derbyshire, England

    @virginmedia @c_dobstar DE21 myself, found this tweet through a search, it's down here as well, rebooting the modem works for 5 mins then died, can't remember login stuff.

  • acmtix
    ๐˜ผ๐™™๐™–๐™ข๐Ÿฐ (@acmtix) reported from Eastwood, England

    @virginmedia What would be really good is if you send out a message to your customers telling them there is an issue rather than leaving it to them to find out that they cannot use your services.

  • primmacoffee
    Roberto Diniro (@primmacoffee) reported from Chesterfield, England

    Dont know if it's just me but the new virgin media advert with the seal is funny as **** "LASEEERRSSSS"

  • NewpcOldguy
    Realoldguy/newpc (@NewpcOldguy) reported from Hucknall under Huthwaite, England

    @railperf @LNER @VirginTrains LNER, better trains, Inc HST! Better media/website, & far superior staff service. I would rather go ECML & across to Glasgow than suffer a Virgin experience.

  • martynenglish2
    martyn english (@martynenglish2) reported from Blackwell, England

    @virginmedia I have now been without my broadband for over 24 hours, are we anywhere near a resolution. A reply was expected last might but not received

  • thomas_koop
    thomas coupe (@thomas_koop) reported from Hucknall under Huthwaite, England

    @virginmedia Still no services at all yet the online check says there is an issue.

  • richweedon77
    Richard Weedon (@richweedon77) reported from Derbyshire, England

    @virginmedia why do I keep having to tweet you regarding you appalling broadband. Again your service is down in DE3 area and I may have to go into work rather than work from home like I should be

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Dan68651219
    Dan (@Dan68651219) reported

    @virginmedia They didnโ€™t drop your collegeues out the phone down it was intentional... make no mistake it was not a disconnection, it was an actual โ€œput the phone downโ€ situation

  • MrsB83526837
    MrsB (@MrsB83526837) reported

    @virginmedia I have been registered with them for years. I had 3 calls yesterday between 7.30 am and 8.00 am pretending to be from virgin regarding poor broadband

  • LozoCN
    Lozo (@LozoCN) reported

    @virginmedia I have and their has been an outage in the area since Friday at around 2am, Iโ€™ve signed up for updates for when itโ€™s fixed, Iโ€™ve used a lot of mobile data since yesterday morning. I sent a message to you yesterday and never got a response, only got one now when Iโ€™ve criticised.

  • DoubtingVictor
    Victor Mildew (@DoubtingVictor) reported

    @virginmedia 2/2 Please stop trying to dodge the issue! Itโ€™s not good enough and itโ€™s not acceptable to blame COVID on the fact that you donโ€™t wish to employ sufficient resources to answer your phones. I want you to throttle us back up to what Iโ€™m paying for and Iโ€™d like to speak to somebody.

  • tr_amanda
    amanda treacher (@tr_amanda) reported

    @virginmedia Reducing my service. At this rate think will cancel, I know we are in a pandemic but Iโ€™m a key worker and canโ€™t hang on the phone for hours

  • Frogonastring
    Mark Fletcher (@Frogonastring) reported

    It develops - that conversation got disconnected whilst I had lunch, so I'm back in the queue again. @virginmedia, I think your systems are broken.

  • BirtKevin
    Kevin Birt (@BirtKevin) reported

    @virginmedia what is the problem in PA19 post code area? Weโ€™ve had no service for more than 24 hours

  • beatieedney
    Beatie Edney ๐Ÿ’™(freelancer) (@beatieedney) reported

    @virginmedia I also need to talk to Customer Service do I can leave what do I do?

  • Daniels91769256
    Daniel sumner (@Daniels91769256) reported

    @virginmedia on hold for over a hour... customer service is terrible

  • jamieleehaynes
    jamie lee haynes (@jamieleehaynes) reported

    @virginmedia Right this is stupid I have been trying to contact you for four days now I got put on hold for over 2 1/2 hours the other day and Iโ€™ve still got nowhere I have tried on the forms but Iโ€™ve got nowhere either how is this fair