Virgin Media

Virgin Media Outage Report in Derbyshire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Derbyshire, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derbyshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Derbyshire, England 03/25/2026 23:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Derbyshire, England

The most recent Virgin Media outage reports came from the following cities: Chesterfield, Sheffield and Alfreton.

Loading map, please wait...
City Problem Type Report Time
United KingdomChesterfield Internet
United KingdomChesterfield Internet
United KingdomSheffield Internet
United KingdomSheffield TV
United KingdomAlfreton Internet
United KingdomSheffield Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Derbyshire, England

Latest outage, problems and issue reports in Derbyshire and nearby locations:

  • PolH1966 Pauline Hancock (@PolH1966) reported from Derbyshire, England

    @virginmedia Customer Loyalty!! None! 25 years continuous service. Can't get my name right. Retention team ignorant and useless. My bill went up from £25 to £28.50 and the BEST they can do to keep me is £39!!!!!! What a Joke. Bye Bye Virgin. You've lost the plot!!!!

  • NewpcOldguy Realoldguy/newpc (@NewpcOldguy) reported from Hucknall under Huthwaite, England

    @railperf @LNER @VirginTrains LNER, better trains, Inc HST! Better media/website, & far superior staff service. I would rather go ECML & across to Glasgow than suffer a Virgin experience.

  • JohnFoster1969 John Foster (@JohnFoster1969) reported from Sheffield, England

    @virginmedia Had yet another fault with V6 box , called helpline , promised an engineer today between 12-4pm I’ve waited in from 9:30 am never left the house , a card was pushed through from engineer saying he’d missed me , he didn’t knock or ring the bell , fuming is an understatement

  • TheMrMcFarlane Julian McFarlane (@TheMrMcFarlane) reported from Sheffield, England

    A second day of downtime thanks to @virginmedia a huge broadband outage in the office means no phones, no internet and £000's in potential losses. 20+ minutes on hold to be told that connection "could" be back this aft. Thanks @virgin @VirginMediaCorp

  • tomstanny Tom staniforth (@tomstanny) reported from Sheffield, England

    @virginmedia My house requires the cable pulling in under the road, however you did know about this. My problem is I've been given 2 dates and I've used 2 holidays. 1st date engineer turned up but didn't do anything 2nd date didn't turn up at all. Useless!!

  • razzo1 ryan tobin (@razzo1) reported from Eastwood, England

    @virginmedia sort football out on redbutton #awful

  • JohnFoster1969 John Foster (@JohnFoster1969) reported from Sheffield, England

    Once again let down by @virginmedia waited in for engineer to come fix V6 box again , only to have a card pushed through door saying I wasn’t home , absolutely fuming 😤 better get this sorted

  • antonyrayworth Antony Rayworth (@antonyrayworth) reported from Sheffield, England

    @virginmedia it's terrible again guys I'm trying to watch the football upstairs

  • andyhall280 Shhhhhhhh (@andyhall280) reported from Sheffield, England

    Virgin media red button for sky sports not working!.. paid £10 for ifollow for the 2nd half #swfclive ...wish id have done this earlier while been on hold to virgin for 45mins!

  • Antoinne73 Vampire Bait (@Antoinne73) reported from Sheffield, England

    @virginmedia I’ve contacted them numerous times - they have my service complaint - over 40 days they had it - my account number is in this thread somewhere

  • Davidbenton2020 David Benton (@Davidbenton2020) reported from Sheffield, England

    @virginmedia your service is utterly unacceptable and rubbish I pay my bill today then my broadband and TV dont work I want to leave you ASAP never had a issue with sky

  • marksimms3 Mark Simms (@marksimms3) reported from Selston, England

    Wow... I honestly thought @virginmedia we’re the worst for customer service but seems like they’ve got serious competition from @ArrowXL_Help and @BandQ - both want to test your commitment to holding for an answer at least 20mins each

  • tomstanny Tom staniforth (@tomstanny) reported from Sheffield, England

    Twice now I've been let down by @virginmedia 2 holiday days taken and still no engineer has turned up despite receiving letters of install dates. Customer service didn't even seem to care #shocking 😡

  • richweedon77 Richard Weedon (@richweedon77) reported from Derbyshire, England

    @virginmedia why do I keep having to tweet you regarding you appalling broadband. Again your service is down in DE3 area and I may have to go into work rather than work from home like I should be

  • martynenglish2 martyn english (@martynenglish2) reported from Blackwell, England

    @virginmedia I have now been without my broadband for over 24 hours, are we anywhere near a resolution. A reply was expected last might but not received

  • martynenglish2 martyn english (@martynenglish2) reported from Blackwell, England

    @virginmedia I have attempted to upgrade my package via phone at 9.30 this morning and was informed that the requested would be done “ within the hour “ Over four hours later I’m still waiting, tried to call back and gave up after 25 minutes on hold. Help !

  • JohnFoster1969 John Foster (@JohnFoster1969) reported from Sheffield, England

    @virginmedia I called 150’to complain got passed around as always they told me@I’d have to reschedule and I refused as it was no fault of mine , after an hour on hold I asked for customer complaints and was put through , the lady was dealing with my issue and I was put on hold again

  • antonyrayworth Antony Rayworth (@antonyrayworth) reported from Sheffield, England

    @virginmedia It's terrible no picture no internet

  • tomstanny Tom staniforth (@tomstanny) reported from Sheffield, England

    @virginmedia Great news. Virgin was installed today.... still not working tho and now I've been told saturday. Joke of a company

  • Laurara31 Laur-Arghhh! 👻 (@Laurara31) reported from Sheffield, England

    @virginmedia absolutely shocking customer service just received on the phone. Total outage expected until 6pm today and we are trying to operate a business!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MattBonsall Mr.B (@MattBonsall) reported

    @virginmedia I didn't sign up, I didn't need to to look through the problems. Lots having the same issue, intermittent WiFi dropping out, router rebooting itself etc - what is your solution to that?

  • ritchf Richard Fry (@ritchf) reported

    @virginmedia @virginhelp Security Fail - you’ve implemented new technologies to “protect” email from hacking, so far it has denied access to 100s of customers email accounts due to what I can only assume is poor configuration. Still can’t access my email!

  • AIMInvestor1978 AIMInvestor1978 (@AIMInvestor1978) reported

    @virginmedia your WiFi keeps going down bloody useless!!!

  • thejimpage Jim (@thejimpage) reported

    @virginmedia Yes. I’ve made another complaint. I don’t have another 2 hours to waste on the phone. Shocking customer service

  • sheeshkebab Ian K (@sheeshkebab) reported

    @virginmedia Still down, update please.

  • colettedunsmore Colette Dunsmore (@colettedunsmore) reported

    There is something big happening @virginmedia and I don't understand why it's not all over the news. Locked out of my email for 36hrs and been advised to change my password! A server is down apparently! Really? Or have you been hacked! In this day and age it's a nightmare no mail

  • ritchf Richard Fry (@ritchf) reported

    @virginmedia so just been told by your call centre that there’s a major technical fault with email that could take 24-48 hours to fix. Where’s the status update abs comms - this is appalling.

  • 1966SJG 🍊Simon Gibson🍊 (@1966SJG) reported from Burwell, England

    @virginmedia it’s apparent you have a problem but you are not being honest about it. Can someone please advise when your email system will be fixed. No service for 24 hours now, made a requested password change, an adviser also changed my password. Even been given a fault number.

  • ritchf Richard Fry (@ritchf) reported

    @virginmedia @virginhelp This is from a company whose customer password policy is 8-10 characters alphanumeric only! With no option for MFA. Surely fix the front door rather than treating the symptoms and causing a poor customer experience.

  • MarilynSmyth Marilyn Smyth (@MarilynSmyth) reported

    @virginmedia Still no email after 24 hours. Working from home so lost a full day yesterday; now not working today either. Very fed up. 3 calls to Helpdesk was no help at all. No idea fo a fix time. Fed up!