Virgin Media

Virgin Media Outage Report in Derbyshire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Derbyshire, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derbyshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Derbyshire, England 02/21/2026 17:50

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Derbyshire, England

The most recent Virgin Media outage reports came from the following cities: Sheffield, Chesterfield, Alfreton and Selston.

Loading map, please wait...
City Problem Type Report Time
United KingdomSheffield TV
United KingdomChesterfield TV
United KingdomSheffield Phone
United KingdomSheffield Internet
United KingdomSheffield Internet
United KingdomAlfreton TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Derbyshire, England

Latest outage, problems and issue reports in Derbyshire and nearby locations:

  • richweedon77 Richard Weedon (@richweedon77) reported from Derbyshire, England

    @virginmedia why do I keep having to tweet you regarding you appalling broadband. Again your service is down in DE3 area and I may have to go into work rather than work from home like I should be

  • PolH1966 Pauline Hancock (@PolH1966) reported from Derbyshire, England

    @virginmedia Customer Loyalty!! None! 25 years continuous service. Can't get my name right. Retention team ignorant and useless. My bill went up from £25 to £28.50 and the BEST they can do to keep me is £39!!!!!! What a Joke. Bye Bye Virgin. You've lost the plot!!!!

  • JohnFoster1969 John Foster (@JohnFoster1969) reported from Sheffield, England

    @virginmedia Had yet another fault with V6 box , called helpline , promised an engineer today between 12-4pm I’ve waited in from 9:30 am never left the house , a card was pushed through from engineer saying he’d missed me , he didn’t knock or ring the bell , fuming is an understatement

  • JohnFoster1969 John Foster (@JohnFoster1969) reported from Sheffield, England

    @virginmedia I called 150’to complain got passed around as always they told me@I’d have to reschedule and I refused as it was no fault of mine , after an hour on hold I asked for customer complaints and was put through , the lady was dealing with my issue and I was put on hold again

  • tomstanny Tom staniforth (@tomstanny) reported from Sheffield, England

    @virginmedia My house requires the cable pulling in under the road, however you did know about this. My problem is I've been given 2 dates and I've used 2 holidays. 1st date engineer turned up but didn't do anything 2nd date didn't turn up at all. Useless!!

  • tomstanny Tom staniforth (@tomstanny) reported from Sheffield, England

    @rjm_53 @virginmedia Rod, @virginmedia talk shit pal

  • Laurara31 Laur-Arghhh! 👻 (@Laurara31) reported from Sheffield, England

    @virginmedia absolutely shocking customer service just received on the phone. Total outage expected until 6pm today and we are trying to operate a business!!

  • bethanwoollvin Bethan (@bethanwoollvin) reported from Sheffield, England

    @virginmedia We logged our complaint with a senior manager with virgin business. They gave us this number.

  • TheMrMcFarlane Julian McFarlane (@TheMrMcFarlane) reported from Sheffield, England

    A second day of downtime thanks to @virginmedia a huge broadband outage in the office means no phones, no internet and £000's in potential losses. 20+ minutes on hold to be told that connection "could" be back this aft. Thanks @virgin @VirginMediaCorp

  • tomstanny Tom staniforth (@tomstanny) reported from Sheffield, England

    @virginmedia Great news. Virgin was installed today.... still not working tho and now I've been told saturday. Joke of a company

  • Antoinne73 Vampire Bait (@Antoinne73) reported from Sheffield, England

    @virginmedia I’ve contacted them numerous times - they have my service complaint - over 40 days they had it - my account number is in this thread somewhere

  • tomstanny Tom staniforth (@tomstanny) reported from Sheffield, England

    Twice now I've been let down by @virginmedia 2 holiday days taken and still no engineer has turned up despite receiving letters of install dates. Customer service didn't even seem to care #shocking 😡

  • NewpcOldguy Realoldguy/newpc (@NewpcOldguy) reported from Hucknall under Huthwaite, England

    @railperf @LNER @VirginTrains LNER, better trains, Inc HST! Better media/website, & far superior staff service. I would rather go ECML & across to Glasgow than suffer a Virgin experience.

  • antonyrayworth Antony Rayworth (@antonyrayworth) reported from Sheffield, England

    @virginmedia It's terrible no picture no internet

  • razzo1 ryan tobin (@razzo1) reported from Eastwood, England

    @virginmedia sort football out on redbutton #awful

  • Davidbenton2020 David Benton (@Davidbenton2020) reported from Sheffield, England

    @virginmedia your service is utterly unacceptable and rubbish I pay my bill today then my broadband and TV dont work I want to leave you ASAP never had a issue with sky

  • martynenglish2 martyn english (@martynenglish2) reported from Blackwell, England

    @virginmedia I have now been without my broadband for over 24 hours, are we anywhere near a resolution. A reply was expected last might but not received

  • martynenglish2 martyn english (@martynenglish2) reported from Blackwell, England

    @virginmedia I have attempted to upgrade my package via phone at 9.30 this morning and was informed that the requested would be done “ within the hour “ Over four hours later I’m still waiting, tried to call back and gave up after 25 minutes on hold. Help !

  • JohnFoster1969 John Foster (@JohnFoster1969) reported from Sheffield, England

    Once again let down by @virginmedia waited in for engineer to come fix V6 box again , only to have a card pushed through door saying I wasn’t home , absolutely fuming 😤 better get this sorted

  • andyhall280 Shhhhhhhh (@andyhall280) reported from Sheffield, England

    Virgin media red button for sky sports not working!.. paid £10 for ifollow for the 2nd half #swfclive ...wish id have done this earlier while been on hold to virgin for 45mins!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • GZMTutorial Gizem (GZM Tutorial) (@GZMTutorial) reported from Bexleyheath, England

    @virginmedia thinks it's ok to have a 4 day "outage" in this day and age! 4 days with NO Wi-Fi, TV or phone line! Awful service.

  • Jasonhannon85 Jason Hannon (@Jasonhannon85) reported from Solihull, England

    @virginmedia Hi I’ve had no email reply and no money sent over! Please can this get sorted ASAP! This is awful customer service!

  • CancerGolf CLIC SARGENT Charity Golf Day (@CancerGolf) reported from Rochdale, England

    Hey @virginmedia guess what, you keep putting the phone down on me when I’m trying to discuss the outstanding monies you owe me 🤔

  • macchillan Stuart MacMillan (@macchillan) reported from Leeds, England

    @MrSaffron I wish it did... @virginmedia fibre drops out multiple times a day so speed becomes irrelevant when uptime is so poor. We consistently rely on mobile data to make it through a single working day

  • mick_demarco Housty (@mick_demarco) reported from Larkhall, Scotland

    @virginmedia Yes. WiFi keeps disabling itself and particularly on phones it's doing this and running very slow. Ran a WiFi speed checker and tried restarting the modem many times

  • MichelleTownhil Michelle Hardman B.A .Esq⚪️ (@MichelleTownhil) reported from Leeds, England

    @virginmedia why is broadband service not working again!!!!

  • nickpeddle234 nasty nick (@nickpeddle234) reported from Harlow, England

    @virginmedia any problems in the CM186PJ area my broadband not working

  • brazenprods brazen productions- jules hussey (@brazenprods) reported from Camberwell, England

    The first thing I have to do when I come home is time WiFi off on my phone cos @virginmedia is soooooo bad.

  • draloksharma74 Alok Sharma (@draloksharma74) reported from Southampton, England

    @virginmedia help no broadband and been holding for 14 minutes

  • athleticresults Athletics Statto (@athleticresults) reported from Southall, England

    All I want is a stop gap but decent broadband until I can sort out my mums estate. No home phone so may be a problem. @ThreeUKSupport @virginmedia I really didn’t want to be tied into a contract before I move but may have to be!!