Virgin Media Outage Report in Derbyshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Derbyshire, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derbyshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 05: Problems at Virgin Media
Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Alfreton, Sheffield, Chesterfield and Selston.
| City | Problem Type | Report Time |
|---|---|---|
 Alfreton |
Internet | |
| Sheffield |
Wi-fi | |
| Sheffield |
TV | |
| Chesterfield |
TV | |
| Sheffield |
Phone | |
| Sheffield |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derbyshire, England
Latest outage, problems and issue reports in Derbyshire and nearby locations:
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Nick King
(@nickkingone) reported
from
Sheffield, England
@virginmedia There is no issue 😂 I’m just stating how poor HD looks compared to 4K. Roll on 2020 when you get Sky 4K content.
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TWR ✘
(@skintkidsdiscox) reported
from
Sheffield, England
@virginmedia internets having struggles help
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Dave Maran
(@DaveMaran) reported
from
Brinsley, England
@virginmedia intermittent internet connection and speed for the past 3 days. Support just tell you to restart or reset hub then hang up! This is getting ridiculous. 70mb at moment when it works, even thought I should get 350+.
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falafel&taters
(@falafeltaters) reported
from
Derbyshire, England
@virginmedia your customer service has no idea how to handle a call, calling 2 times, 2 different answers, shame
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ℝ𝕚𝕔𝕙𝕒𝕣𝕕 ℝ𝕖𝕟𝕤𝕙𝕒𝕨
(@CaVaLiEr666) reported
from
Sheffield, England
@virginmedia Terrible I cant get above 90 ish, nothing changed inside and everything wired, has to be the exchange again, took weeks last time this happened
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Richard Williams
(@rlswilliams) reported
from
Eastwood, England
Hmm ask for a @virginmedia customer support line mannager and then get cut off. Twice. 🤔
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Richard Williams
(@rlswilliams) reported
from
Eastwood, England
.@virginmedia call wait time for sales is 0.9 seconds. Transferred to 'Customer Support', and have been waiting for 34 minutes so far. #priorities 🤔
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Karl shaw
(@KMShaw75) reported
from
Derbyshire, England
@virginmedia guys I'm trying to stay calm but your poor service and none communication is worrying me now. No loyalty to a long loyal customer.
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Martyn 🇬🇧🍸🔫
(@dubblow7) reported
from
Sheffield, England
@FatherCheesy @Danoswfc12Hall Internet down in S6 I’m afraid! Virgin Media are looking into it!
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Kerri Pearch
(@ladymuck1978) reported
from
Derbyshire, England
@_BrettJames @virginmedia I’m leaving Sky so I’ll get in touch with BT. Had the worst experiences with Virgin, especially on the phone. Over an hour every call to sort stuff #poorcustomerservice
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Karl shaw
(@KMShaw75) reported
from
Derbyshire, England
@virginmedia I need someone to speak to me asap. I've tried and tried to call to resolve the issue but nothing is happening and even when I called to leave after being on hold the lady put the phone down after 10 seconds. Seriously not happy
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falafel&taters
(@falafeltaters) reported
from
Derbyshire, England
@charrcelia @virginmedia Exactly the same problem here, bad service but more increase in billing
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Richard Hull
(@sonbaetaekwondo) reported
from
Sheffield, England
@virginmedia Small is not £8 for no better service
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Karl shaw
(@KMShaw75) reported
from
Derbyshire, England
@virginmedia That was the first thing I did. It was working this morning but has just stopped. It’s done it before as well. I’ve triple checked again and the same problem
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Karl shaw
(@KMShaw75) reported
from
Derbyshire, England
@virginmedia I only have 4g on my phone which I'm having to use. Not good for work from home. Two days down now. 10 years I've been a customer. I'll be looking at other options tomorrow
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Richard Weedon
(@richweedon77) reported
from
Derbyshire, England
@virginmedia what is going on with your service in DE3. Rubbish service all last week and when we phoned told not enough people in the area had complained. Now no internet this evening. This is getting beyond a joke
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falafel&taters
(@falafeltaters) reported
from
Derbyshire, England
@virginmedia About loosing connection all the time, and about the bill, 2 different answers, used to be a good customer service, after 10 years with, I'm really thinking of leaving you.
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Andy Greatbatch
(@Baltimorebound1) reported
from
Derbyshire, England
@virginmedia 45 mins so far being passed around different teams to get some resolution to a complaint raised 2 weeks ago, with no response!! Currently on hold again because you can never get through to speak to someone without a 15-20 min wait!! And a 30 quid increase in my bill!
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Mark Simms
(@marksimms3) reported
from
Selston, England
@bandq_help big shout out to Robert Reilly in your customer services Centre .. helpful, friendly, efficient. has done exactly what he said he would to resolve my issue and then called me to confirm! Credit to you @BandQ @bandq_help @virginmedia should hire Robert .. he’s good ..
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Karl shaw
(@KMShaw75) reported
from
Derbyshire, England
@erskinetom29 @virginmedia It’s gone quiet 🤫 no help from VM
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jess
(@xjessicariley) reported
@virginmedia I’ve ordered a new contract phone but have give you the wrong email address and and because of this I haven’t received my credit agreement to confirm the order, can you help?
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TerraceFabulous
(@TerraceFabulous) reported
@virginmedia @Suzmaliamiddi Suzanne, it’s terrible routers that Virgin use. I’ve the same problem but they make me think it’s me. Reset this, tighten that, switch it off It’s terrible customer care. These on Twitter don’t answer anything if you look-they’re not part of the customer care team just a front.
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Adam Ant
(@adamos29) reported
Virgin Media Two’s coverage of Barca v PSG is appalling. You can’t even make a single player out. Tempted to go and find a dodgy stream it’s that bad. No crowd noise either 😡 #VMSport #UCL
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Bcafc Cole
(@BcafcCole0) reported
@virginmedia Sorry about my previous very uncalled for reply basically I have no Internet connection even though it says I have great signal and I get kicked offline every 5 minutes pretty much
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TerraceFabulous
(@TerraceFabulous) reported
@virginmedia @Spatzwood Don’t ask these on here have a look, nothing gets resolved, they might as well just put the phone number up. Then that tells you to go online. It’s crap.
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wayne
(@discocrisp) reported
@virginmedia hi is there problems in the en2 area as my whole internet phone and brordband keeps going off
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TerraceFabulous
(@TerraceFabulous) reported
@virginmedia They’re so popular because the routers aren’t very good for coverage. The speed isn’t anywhere near the advertised and the coverage is terrible.
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stevethemanc
(@stevethemanc1) reported
@virginmedia Disabled and trying to cancel broadband, I am unable to use a phone.
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TerraceFabulous
(@TerraceFabulous) reported
@virginmedia @Paula_Lala181 What are you on here for exactly? Nothing gets resolved. Just tell people to phone a number that never gets answered.
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Rob
(@robdrfc4eva) reported
@virginmedia can we have english call centres then please :D I suspect this problem would have been solved months ago if we did have.