Virgin Media

Virgin Media Outage Report in Derbyshire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Derbyshire, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derbyshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Derbyshire, England 03/31/2026 20:45

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (8%)

    TV (8%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Derbyshire, England

The most recent Virgin Media outage reports came from the following cities: Sheffield, Chesterfield and Alfreton.

Loading map, please wait...
City Problem Type Report Time
United KingdomSheffield Internet
United KingdomChesterfield Internet
United KingdomSheffield Wi-fi
United KingdomSheffield TV
United KingdomSheffield Internet
United KingdomChesterfield Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Derbyshire, England

Latest outage, problems and issue reports in Derbyshire and nearby locations:

  • skintkidsdiscox TWR ✘ (@skintkidsdiscox) reported from Sheffield, England

    @virginmedia internets having struggles help

  • JasonWDL Jason (@JasonWDL) reported from Derbyshire, England

    @virginmedia Says there isn't an issue. Ran the diagnostic test from the website. Tells me it's not plugged in. It's definitely plugged in. Full reboot of everything hasn't helped. Unfortunately customer service won't speak to me as I'm not at home. My partner is.

  • ShellHarris1992 Shell (@ShellHarris1992) reported from Derbyshire, England

    Pay £50 a month for slow WiFi in my own home and a router that flashes the WiFi symbol all the time! Thanks @virginmedia - money well spent there. (The flashing drives me mad)

  • rlswilliams Richard Williams (@rlswilliams) reported from Eastwood, England

    .@virginmedia call wait time for sales is 0.9 seconds. Transferred to 'Customer Support', and have been waiting for 34 minutes so far. #priorities 🤔

  • KMShaw75 Karl shaw (@KMShaw75) reported from Derbyshire, England

    @virginmedia I need someone to speak to me asap. I've tried and tried to call to resolve the issue but nothing is happening and even when I called to leave after being on hold the lady put the phone down after 10 seconds. Seriously not happy

  • sonbaetaekwondo Richard Hull (@sonbaetaekwondo) reported from Sheffield, England

    @virginmedia Small is not £8 for no better service

  • KMShaw75 Karl shaw (@KMShaw75) reported from Derbyshire, England

    @virginmedia guys I'm trying to stay calm but your poor service and none communication is worrying me now. No loyalty to a long loyal customer.

  • falafeltaters falafel&taters (@falafeltaters) reported from Derbyshire, England

    @virginmedia your customer service has no idea how to handle a call, calling 2 times, 2 different answers, shame

  • KMShaw75 Karl shaw (@KMShaw75) reported from Derbyshire, England

    @erskinetom29 @virginmedia It’s gone quiet 🤫 no help from VM

  • ladymuck1978 Kerri Pearch (@ladymuck1978) reported from Derbyshire, England

    @_BrettJames @virginmedia I’m leaving Sky so I’ll get in touch with BT. Had the worst experiences with Virgin, especially on the phone. Over an hour every call to sort stuff #poorcustomerservice

  • falafeltaters falafel&taters (@falafeltaters) reported from Derbyshire, England

    @charrcelia @virginmedia Exactly the same problem here, bad service but more increase in billing

  • Mashcat Karma Chameleon (@Mashcat) reported from Sheffield, England

    @virginmedia No I have a full time job - I can’t keep trying when your hold times are 20 minutes plus ... you need a call back service

  • rlswilliams Richard Williams (@rlswilliams) reported from Eastwood, England

    Hmm ask for a @virginmedia customer support line mannager and then get cut off. Twice. 🤔

  • KMShaw75 Karl shaw (@KMShaw75) reported from Derbyshire, England

    @virginmedia I only have 4g on my phone which I'm having to use. Not good for work from home. Two days down now. 10 years I've been a customer. I'll be looking at other options tomorrow

  • Simon_Shell Simon Sheldon (@Simon_Shell) reported from Derbyshire, England

    @More4Tweets your listings on @virginmedia are broken! Was trying to watch Phil and Kirstie and ended up blubbing over #supervet!!

  • acmtix 𝘼𝙙𝙖𝙢🐰 (@acmtix) reported from Eastwood, England

    @virginmedia I don't want content, I don't have your TV or your phone just broadband. So to increase this cost like this means that next time it comes to review my connectivity I will simply leave your service and move to a more competitive service that doesn't sneakily raise prices mid term.

  • leebert666 Lee Warren (@leebert666) reported from Derbyshire, England

    @virginmedia can't believe broadband has been down since before 4pm. This isn't good enough😡😡

  • leebert666 Lee Warren (@leebert666) reported from Derbyshire, England

    @virginmedia broadband down again, can't get through on phone. This is the second time in a few days, just getting ridiculous now. Paying for a service that doesn't work😡😡

  • falafeltaters falafel&taters (@falafeltaters) reported from Derbyshire, England

    @virginmedia About loosing connection all the time, and about the bill, 2 different answers, used to be a good customer service, after 10 years with, I'm really thinking of leaving you.

  • KMShaw75 Karl shaw (@KMShaw75) reported from Derbyshire, England

    @virginmedia That was the first thing I did. It was working this morning but has just stopped. It’s done it before as well. I’ve triple checked again and the same problem

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • alfa155stick St!ck (@alfa155stick) reported

    @virginmedia He wasn't 100% sure, thought that was where fault may be as our equipment was working fine according to his tests, but was going book a network engineer appointment but we have had no further info, wife is working from home and having to use mobile data.

  • steversims Steve Sims (@steversims) reported

    @virginmedia hey I’ve had no WiFi all morning. Site say no issues. How can I contact VM and book an engineer??

  • Realregentskid Regents-k-i-d (@Realregentskid) reported

    No joke if I call up Virgin Media tomorrow and they tell me “the engineers are working on a fix” and give me A THIRD new date … someone is dying.

  • Mariemarge Marie barnard (@Mariemarge) reported

    @virginmedia my wifi service is terrible I am constantly on 4G . Why can you do ?

  • deadmfer finn ⚰️ (@deadmfer) reported

    @virginmedia I never received a welcome email and haven't got any bills yet since my contract hasn't started, so i don't know my account number. I call customer support but they require an account number to go fowards, help?

  • MatthewK_13 Matt (@MatthewK_13) reported

    @virginmedia No problem I understand, I’m currently trying to get through to a manager here in the UK to try and chase things up

  • damiancollier D Collier (@damiancollier) reported

    @virginmedia down yet again. Time for a call to BT or SKY I think.

  • helenlimbrey Helen Limbrey (@helenlimbrey) reported

    @virginmedia Hi there, picking this back up as still having issues. We did a pinhole reset and it was fine for 30 mins then back to same issues. We are both sitting less than 1m from hub, there is nothing around it. Plugged in we get speed promised, wifi we get 5-15.

  • SimonStreet Simon Street (@SimonStreet) reported

    @virginmedia are you aware if the network issues in Luton?

  • sketchymagpie SketchyMagpie 😷 (@sketchymagpie) reported

    @virginmedia hi, I've been getting missed calls for weeks asking me to get in touch. I did so last week but the missed calls have continued. Can you help, as calling back twice and asking about it has not stopped them?