Virgin Media Outage Report in Derbyshire, England

Problems in the last 24 hours in Derbyshire, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derbyshire, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (3%)
• Phone (2%)

Live Outage Map Near Derbyshire, England

The most recent Virgin Media outage reports came from the following cities: Chesterfield, and Alfreton.

City	Problem Type	Report Time
Chesterfield	Internet	1 day ago
Chesterfield	Internet	8 days ago
Chesterfield	Internet	8 days ago
Alfreton	Internet	29 days ago
Chesterfield	TV	1 month ago
Alfreton	TV	2 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Derbyshire, England

Latest outage, problems and issue reports in Derbyshire and nearby locations:

• 
  Matt (@shent) reported 10 minutes ago from Derbyshire, England

  @virginmedia Hi, my equipment is irrelevant, the GUI on the routers admin page is just terribly slow, I’ve tried two different pcs, different browsers, even my phone, it’s the router/modem configuration pages are shocking slow to respond to any form of user input.

• 
  MelanieSmith (@midgetgem1980) reported 11 minutes ago from Heanor and Loscoe, England

  @virginmedia every sodding night at 7! No internet, connection dropping out, router rebooting itself 😡😡😡I think another provider is the answer if you can’t sort your shit out! I pay for fibre I expect fibre, not old dial up crap that took ages to connect & dropped every 2secs

• 
  Matt (@shent) reported 14 minutes ago from Derbyshire, England

  @virginmedia Hi, there’s nothing wrong with my service, the connection is perfect, it’s just the router/modem (Hub 3.0) GUI that’s very very poor.

• 
  Darrin (@modpies) reported 20 minutes ago from Hucknall under Huthwaite, England

  @ShappiKhorsandi @virginmedia @virginmedia are absolutely useless when it comes to customer service. As others have said, the only way I ever got any help was by contacting the office of the chief exec. Better still, cancel and switch to an organisation who know what they are doing.

• 
  Lee Warren (@leebert666) reported 21 minutes ago from Derbyshire, England

  @virginmedia can't believe broadband has been down since before 4pm. This isn't good enough😡😡

• 
  Jason (@JasonWDL) reported 23 minutes ago from Derbyshire, England

  @virginmedia Says there isn't an issue. Ran the diagnostic test from the website. Tells me it's not plugged in. It's definitely plugged in. Full reboot of everything hasn't helped. Unfortunately customer service won't speak to me as I'm not at home. My partner is.

• 
  Lisa (@lisahaywood10) reported 24 minutes ago from Eastwood, England

  @virginmedia The service is on permanent down time. Hence moving to @SkyUK no problems since

• 
  matt downing (@mattdowning5) reported 30 minutes ago from Selston, England

  @virginmedia just ordered a free WiFi booster, but received contract stating I have committed for another 12 months. I don't want to go ahead on these terms so won't be signing, can you advise how I cancel this upgrade within cooling off period. Thank you

• 
  Karl shaw (@KMShaw75) reported 37 minutes ago from Derbyshire, England

  @erskinetom29 @virginmedia It’s gone quiet 🤫 no help from VM

• 
  Richard Williams (@rlswilliams) reported 39 minutes ago from Eastwood, England

  .@virginmedia call wait time for sales is 0.9 seconds. Transferred to 'Customer Support', and have been waiting for 34 minutes so far. #priorities 🤔

• 
  Karl shaw (@KMShaw75) reported 41 minutes ago from Derbyshire, England

  @virginmedia That was the first thing I did. It was working this morning but has just stopped. It’s done it before as well. I’ve triple checked again and the same problem

• 
  Gary Moore (@Gary_Moore14) reported 41 minutes ago from Chesterfield, England

  @bt_uk starting to regret signing up again to bt ....been having problems for months ...still not resolved ....good job virgin media isn't available 😢

• 
  Richard Williams (@rlswilliams) reported 45 minutes ago from Eastwood, England

  Hmm ask for a @virginmedia customer support line mannager and then get cut off. Twice. 🤔

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 46 minutes ago from Eastwood, England

  @virginmedia I don't want content, I don't have your TV or your phone just broadband. So to increase this cost like this means that next time it comes to review my connectivity I will simply leave your service and move to a more competitive service that doesn't sneakily raise prices mid term.

• 
  Karl shaw (@KMShaw75) reported 47 minutes ago from Derbyshire, England

  @virginmedia guys I'm trying to stay calm but your poor service and none communication is worrying me now. No loyalty to a long loyal customer.

• 
  Lee Warren (@leebert666) reported 48 minutes ago from Derbyshire, England

  @virginmedia broadband down again, can't get through on phone. This is the second time in a few days, just getting ridiculous now. Paying for a service that doesn't work😡😡

• 
  Simon Sheldon (@Simon_Shell) reported 50 minutes ago from Derbyshire, England

  @More4Tweets your listings on @virginmedia are broken! Was trying to watch Phil and Kirstie and ended up blubbing over #supervet!!

• 
  michelle levick (@shell163) reported 50 minutes ago from Chesterfield, England

  @virginmedia That would be me then, no service since lunchtime!!

• 
  Shell (@ShellHarris1992) reported 56 minutes ago from Derbyshire, England

  Pay £50 a month for slow WiFi in my own home and a router that flashes the WiFi symbol all the time! Thanks @virginmedia - money well spent there. (The flashing drives me mad)

• 
  Steven Wild (@IamSpooksDad) reported 58 minutes ago from Derbyshire, England

  @virginmedia Guys I think you have a pretty major broadband outage in the West Yorkshire area. The amount of tweets coming suddenly stopped last nightaround 10ish. Hope that helps #dcfc

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  OnYourMarxGetSetGo! (@mohawkal) reported 3 minutes ago

  I'm paying @virginmedia a bunch of cash every month to provide a terrible and unreliable service. Their website doesn't work so I can't even get tech support. Can't wait to cancel.

• 
  William Killiner (@GSXBoy) reported 3 minutes ago

  @virginmedia cannot log into my emails tonight or log into MyVirginMedia homepage.. can't even run a service status?! ....BL6 4RQ..

• 
  richard mason (@rmasonuk) reported 4 minutes ago

  @virginmedia any update on issues in tw12? The resolution time keeps getting pushed out. @HamptonMiddx @TheHamptonite

• 
  billymazzer (@billymazzer) reported 10 minutes ago

  Honestly @virginmedia my wifi has been of for half an hour wtf

• 
  Tony Maudsley (@TonyMaudsley1) reported 12 minutes ago

  Why is it that every time I get through to someone at @virginmedia I get cut off...and despite having all your contact info in front of them (because they double check it when you eventually get through) they NEVER call you back!!! It's INFURIATING 😡😡😡

• 
  Martin (@stevenageburgh) reported 13 minutes ago

  @virginmedia Given the poor reliability of your broadband, I can't imagine why anyone would get on your spaceship.

• 
  Donna B (@beasknees81) reported 14 minutes ago

  @virginmedia omg so hating my Internet this evening. Trying to watch YouTube in bed on my tablet & it's been buffering for 10 minutes now. Been slow most of the afternoon plus the signal keeps dropping in other parts of the house. Got not sign in to check if there is any faults

• 
  The Fat Controller (@CraigMini3) reported 19 minutes ago

  @TonyMaudsley1 @virginmedia That’s every call centre no customer service whatsoever 🤬🤬🤬

• 
  Killa (@CultofKilla) reported 25 minutes ago

  @virginmedia Thanks for cutting our internet off for 2 days and nothing. Ive counted your estimated fix bullshit and you’ve done it 8 times and probably more. Favourite part is the reverting it from 12 tommorow to 10pm which is in 2 minutes. Only to go back and say 10am.

• 
  An Honest Mouthful (@ahonestmouthful) reported 26 minutes ago

  @TonyMaudsley1 @virginmedia Never use Virginia They are awful