Virgin Media Outage in Derbyshire, England

Really annoyed that @vmbusiness can’t resolve pathetically slow upload speed in central Sheffield for a week. It means colleagues requiring remote access to our server because they are working from home are wasting hours of their time due to crushingly slow speeds.

@virginmedia poor customer service i can't cancel my contract online and cant get through on the phone after 30 minutes waiting , ironic for a media company.

Noooo heard on news please @O2 don’t merge with @virginmedia best thing we ever did was leave @virginmedia and I’ve been with @O2 for years with hardly any problems and on principal when the problems we had with @virginmedia we will have to change networks PLEASE Don’t Do it xxxx

@virginmedia so may I ask why I was contacted using your text service and then told me my password was incorrect and then no answer after was in mid conversation

@robwillb @virginmedia Mines been up and down for a week

@virginmedia are absolute 💩, how is my network constantly dropping. If My customers leave me just know I’ll be filing a claim! 🤬

@virginmedia How about just giving your customers reliably service for the extortionate prices. We can look after our kids as parents. You do your job as service providers. I don't want my kids in borstal

@virginmedia I appreciate that but no help already spoke did not hardly touch my problem also I have tried your online chat as I want a record of this conversation and all I told is we will transfer you to customer care no response so you tell me how to go about this as I am losing faith

@SkyHelpTeam you having competitions on how shit your internet is with @virginmedia

@virginmedia sort your shit out!! 3rd night in a row where catch up isnt working, slow internet and slow box. 1 more night of this and we will be canceling and moving to @skytv I will pay the cancellation fee also. Thanks.

@virginmedia had this issue all night, not acceptable!!

@Scopey1970 @virginmedia Had issues Sat night but ok from Sunday

Apparently Monday is a ******* write off. Got hardly any work done today because @virginmedia have been down must of the day and now I want to spend a couple of hours with my #Twitch Fam and that goes down too. Like seriously Monday. Just do one 😔

Given Virgin Media uses different cables to BT, your internet would still be crap

@rtnapes @virginmedia Have you tried @BenAvery85 I hear he can help....unless of course you are flogging those dewit’s again

@virginmedia No broadband (green light flashing) Website sending me in circles, run tests, says to call you but closed, then website says to sign in (which I already am) so I do & it sends back round to beginning. I’ve rebooted, checked wires &just want to report fault, plse help

Third night in a row @virginmedia no internet. Router keeps rebooting the few minutes it’s back online it’s slow as. I used to work in IT so know it’s not something I have or haven’t done. #virginmediadown #virginmediadownAGAIN

@virginmedia not gonna lie. Second night in a row that the router keeps rebooting and the internet keeps cutting out. I can live with that......tomorrow when I have a new cohort of learners to enrol if it’s not working, that’s gonna cause me a huge amount of stress

I WOULD LIKE TO KNOW WHEN VIRGIN MEDIA ARE GOING TO SORT OUT THEIR POXY INTERNET SERVICE FROM GOING OFF AND ON ALL THE TIME I CANT WAIT TILL ELON MUSK GETS HIS INTERNET SERVICE UP AND RUNNING THEN VIRGIN MEDIA ARE FINISHED BY ME FOR GOOD.

@reece_dinsdale @waynefoy @virginmedia Try message them on twitter they seem to get back to you quicker on social media .i stayed loyal to virgin for many years until the freeview episode when I changed to @SkyHelpTeam was so glad I did and it was cheaper by a lot virgin have no loyalty dad having same problem now x

@virginmedia I get that, but 5 time’s I have been told they will be arriving to fix it and they haven’t. I was promised would be done by this the installation tomorrow and it hasn’t. It just just keeps going round in circles. Online the data comes goes each time with no update or info

@virginmedia I tried to escalate the problem on the phone to a manger and he didn’t care or try to help. His exact words were “I’m only here for my bread and butter” when I asked him to help as wife can’t teach remotely with no internet!

@virginmedia I was messaging them yesterday. I have tried everything. They advised nothing other than 2 week delay. 7 weeks and outside still not installed. They keep changing installation date but means nothing if they don’t sort outside but no one listens so we keep repeating the same issue

@virginmedia Hi, I have tried accessing support from the text service three times so far. If my issue isn’t resolved in this attempt I’m simply going to cancel my direct debit as I’m unable to access my account through myvirgin.

@virginmedia You are reporting a possible TV Issue finally . though mine keeps dropping not as stated and so does broadband which you are saying no problem- both tv and broadband drop in and out since last Thursday .

@virginmedia Consistently poor. It’s particularly bad in evenings and late afternoon. An absolute disaster when working from home. Please confirm how I leave VM without charge due to non-delivery of promised service.

@virginmedia @grimegran ROFL, stay connected. Every month GUARANTEED loss of service, a ‘superhub’ that needs restarting once or twice a week, average customer service at best.. Sure, the only reason I stay is because vm is ever so slightly better than rivals where I live

@Seb_Lanc99 @SketchLisa @TheRAC_UK @RAC_Care When I had a problem with Virgin Media I asked to speak to the MD. Next day three vans turned up, a board director called me three times and applied £120 credit to my account.

8 days after confirmed switch date & STILL no service from @Talktalk. No care about the impact. Anyone able to offer a rapid connection to urgently help a Nurse doing vital Covid Research trying to #staysafe by working partially at home @virginmedia @SkyUK @BT @EE @Plusnet @O2

What’s happening with the broadband @virginmedia for the last week it keeps dropping in #saughall #chester. Upload virtually zero, download right down to 4mbps. Come on, we though #virgin was going to be great. @melashley @MrAshleyVP @c1ca2 @Dawn92944045