Virgin Media Outage Report in Derbyshire, England
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The latest reports from users having issues in Derbyshire come from postal codes DE4.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Derbyshire, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derbyshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (17%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Sheffield, Chesterfield and Derbyshire.
| City | Problem Type | Report Time |
|---|---|---|
 Sheffield |
TV | |
| Chesterfield |
Internet | |
| Sheffield |
Internet | |
| Sheffield |
Wi-fi | |
| Sheffield |
Internet | |
| Derbyshire |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derbyshire, England
Latest outage, problems and issue reports in Derbyshire and nearby locations:
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Phil J
(@TWO_Librans) reported
from
Sheffield, England
@virginmedia Just want to lower my bill or cancel
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Debbie 💜 🦋🦉
(@DeborahTaylor3) reported
from
Sheffield, England
@virginmedia what's the issue with answering a call? Line went dead, my mum can't receive incoming texts and is due an upgrade. Your customer service is terrible, God only knows what will happen when I call for TV
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-BMiller-
(@BMiller36990477) reported
from
Sheffield, England
@virginmedia Sure, office this morning at about 8am. No service and Internet access by 9.30M and popped back late morning and still nothing around 10.45am. So finished my admin at home with my own broadband connection. Didn't call or raise the issue as its a pointless exercise. Cheers
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leigh.butler 🐏
(@barmylad34) reported
from
Derbyshire, England
Anyone else got blank tv from @virginmedia ? Usual service of not supplying!
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Ben Brailsford
(@benbrailsford) reported
from
Sheffield, England
@virginmedia on hold for 40 mins so far just to get you to cancel a service I don't even want 🤬
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Mark Hewitt
(@Hi1mMark88) reported
from
Sheffield, England
@virginmedia broadband service has dropped out in Sheffield (s5) any know issues or reasons why this has happened. Service checker isn’t giving any information
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Kathryn Cook
(@Kathryn_Cook1) reported
from
Derbyshire, England
@virginmedia Rubbish. I live in a cottage with minimal phone signal and 4g so rely on wifi. It’s down regularly and impacts my work as well as TV etc. Who would you recommend I move to?
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Francesca novilla
(@arabella0404) reported
from
Derbyshire, England
@virginmedia your broadband is awful. Never works. Tried to call customer support, there is no number. Tried to check on internet for some help and it's very confusing. Very unhappy customer.
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Dave Martin
(@flyingscotsmin1) reported
from
Eastwood, England
@virginmedia what's going on?? TV is still not working!! Tried resetting and still nothing.
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Jules Tee
(@xjuewx) reported
from
Sheffield, England
@virginmedia not good when my 82yr old mum was left with no phone service so no health emergency service and city wide alarm for the last 2 days.... not good enough !!!!
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Richard Gladwin
(@rwgladwin) reported
from
Sheffield, England
@virginmedia were there issues in S9 around 1020 this morning?
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Oli B
(@olibrown77) reported
from
Sheffield, England
@pauldevine1986 @virginmedia We are still down in S7. Nearly 24 hours now. Saying 2pm is the updated fix time. But that keeps getting pushed back 🙄😡
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Diane Caira
(@diddles1970) reported
from
Sheffield, England
@virginmedia Do you have a business outage in S8? Can't get through to anyone. Wondering whether to send everyone home?
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leigh.butler 🐏
(@barmylad34) reported
from
Derbyshire, England
@virginmedia why are you still not providing tv services today? Blackout!
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Claire 💙
(@ClaireWinslade) reported
from
Sheffield, England
Moved to @virginmedia on Monday and router didn’t come. Then when it came Wednesday the internet wouldn’t connect. After 7 phone calls and an engineer called out it’s still not working 😡 and it seems if you are on hold for too long they just cut you off. So frustrating
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Pete Hudson
(@petetweet1306) reported
from
Derbyshire, England
@virginmedia No tv signal in Derby ?
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koko 🌻
(@Koko__Johnson) reported
from
Sheffield, England
@virginmedia hello, my grandmother is having issues with her TiVo Box, she's checked the cables and I've been online to check for service outage, and there's isn't any reported Can you help?
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koko 🌻
(@Koko__Johnson) reported
from
Sheffield, England
Virgin Media have the worst customer service in the world
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grumpy man
(@Baddileyram) reported
from
Derbyshire, England
@virginmedia 6:30. 30 mins after time slot. Engineer brilliant apologetic, sadly telephone customer service not so good. But at least I'm online this evening.
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Tony P
(@WorTony) reported
from
Selston, England
Hey @virginmedia I’m really loving the customer service - called 2 weeks ago to report a broken remote - I was told a new one would be on the way. I’m still waiting. I called yesterday and was told the email address I was giving and have had registered for 15-20 years was wrong
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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David Hawkins
(@superssonic) reported
@virginmedia And all this i apparently put in a complaint in December 2020 thats why they refuse to compensate me as I can now see into the future. Total joke of a company
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David Hawkins
(@superssonic) reported
@virginmedia Well for a start the cable that was reported broken in March 2020 got to the point where instead of 10mbps it went to 0mbps as was corroded so bad. Then the engineer came laid half the cable and left saying the rest was not his problem
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Sharon shuttlewood
(@Sharonshutt) reported
@virginmedia I have several times, that’s why I tweeted you. I was offered boosters free of charge and when I chased them up someone else said I need to pay. I already pay £100 per month to virgin media, I am not prepared to pay anymore. This service is terrible! Getting no where!
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David Hawkins
(@superssonic) reported
@virginmedia I call and speak to a manager who said they will offer me £23 for the loss of service for over one year and there is nothing more they can do. Pathetic. I am taking up with cisas
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hayley pierce
(@hayleyppierce) reported
@virginmedia Yes no known issues and no issues when I run the test
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Mike Freedman
(@thewordthatcuts) reported
Finally I get a manager at @VirginMedia who says his name is Mike Massey and tells me that the 'package charge' is a price rise fee that he can't change, even though it says that it was applied on 12/3 at my request, which I never made. /10
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Sharon shuttlewood
(@Sharonshutt) reported
@virginmedia My brother has just joined virgin media and has been given 2 boosters free of charge because of same problem I am now having! He told me you get the first 2 free!!
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Jo Cole ♿️ FBM CFS DCD TMJ
(@FBM_Warrior) reported
So @virginmedia how do I get hold of a hub 4??! I am sick to death of my hub 3 having crap WiFi & constantly resetting itself!! We never had as many issues with the hub 2!
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Claire/Jess
(@geordielasssie) reported
@virginmedia why does my 79 year old father get daily notifications saying that his direct debit has been cancelled & he can’t use his service? He’s called many times but it’s not being rectified - this is very stressful to him and horrendous customer service!
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Ysf
(@_Ysffb) reported
@virginmedia Yes but you’re all useless and keep telling me to do the same ****