Virgin Media Outage Report in Derbyshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Derbyshire, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derbyshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Sheffield, Chesterfield, Alfreton and Selston.
| City | Problem Type | Report Time |
|---|---|---|
 Sheffield |
TV | |
| Chesterfield |
TV | |
| Sheffield |
Phone | |
| Sheffield |
Internet | |
| Sheffield |
Internet | |
| Alfreton |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derbyshire, England
Latest outage, problems and issue reports in Derbyshire and nearby locations:
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Mark Simms
(@marksimms3) reported
from
Selston, England
Wow... I honestly thought @virginmedia we’re the worst for customer service but seems like they’ve got serious competition from @ArrowXL_Help and @BandQ - both want to test your commitment to holding for an answer at least 20mins each
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Jon
(@jonrileynffc) reported
from
Selston, England
@virginmedia the picture quality on my sky sports is awful. Can barely make out who the players are 😕
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ryan tobin
(@razzo1) reported
from
Eastwood, England
@virginmedia sort football out on redbutton #awful
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John Foster
(@JohnFoster1969) reported
from
Sheffield, England
Once again let down by @virginmedia waited in for engineer to come fix V6 box again , only to have a card pushed through door saying I wasn’t home , absolutely fuming 😤 better get this sorted
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Paul E
(@jedimaster1982) reported
from
Derbyshire, England
Annoying intermittent BB and TV loss of service in the Derby area by @virginmedia at the moment.
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Pauline Hancock
(@PolH1966) reported
from
Derbyshire, England
@virginmedia Customer Loyalty!! None! 25 years continuous service. Can't get my name right. Retention team ignorant and useless. My bill went up from £25 to £28.50 and the BEST they can do to keep me is £39!!!!!! What a Joke. Bye Bye Virgin. You've lost the plot!!!!
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Richard Weedon
(@richweedon77) reported
from
Derbyshire, England
@virginmedia why do I keep having to tweet you regarding you appalling broadband. Again your service is down in DE3 area and I may have to go into work rather than work from home like I should be
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martyn english
(@martynenglish2) reported
from
Blackwell, England
@virginmedia I have attempted to upgrade my package via phone at 9.30 this morning and was informed that the requested would be done “ within the hour “ Over four hours later I’m still waiting, tried to call back and gave up after 25 minutes on hold. Help !
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Jon
(@jonrileynffc) reported
from
Selston, England
@virginmedia No faults. Other channels fine. Just sky sports quality is terrible
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Antony Rayworth
(@antonyrayworth) reported
from
Sheffield, England
@virginmedia It's terrible no picture no internet
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David Benton
(@Davidbenton2020) reported
from
Sheffield, England
@virginmedia your service is utterly unacceptable and rubbish I pay my bill today then my broadband and TV dont work I want to leave you ASAP never had a issue with sky
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John Foster
(@JohnFoster1969) reported
from
Sheffield, England
@virginmedia I called 150’to complain got passed around as always they told me@I’d have to reschedule and I refused as it was no fault of mine , after an hour on hold I asked for customer complaints and was put through , the lady was dealing with my issue and I was put on hold again
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Harlam - TK
(@HarlamTK) reported
from
Sheffield, England
Sorry for the drop outs in streams over the last few days. Ill be raising it with @virginmedia as it sucks for you guys to be watching me and then it suddenly go offline without warning. Thanks for the support through the issues. You are all awesome 💙 #stream #streaming #twitch
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Shhhhhhhh
(@andyhall280) reported
from
Sheffield, England
Virgin media red button for sky sports not working!.. paid £10 for ifollow for the 2nd half #swfclive ...wish id have done this earlier while been on hold to virgin for 45mins!
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Antony Rayworth
(@antonyrayworth) reported
from
Sheffield, England
@virginmedia it's terrible again guys I'm trying to watch the football upstairs
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martyn english
(@martynenglish2) reported
from
Blackwell, England
@virginmedia I have now been without my broadband for over 24 hours, are we anywhere near a resolution. A reply was expected last might but not received
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Vampire Bait
(@Antoinne73) reported
from
Sheffield, England
@virginmedia I’ve contacted them numerous times - they have my service complaint - over 40 days they had it - my account number is in this thread somewhere
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John Foster
(@JohnFoster1969) reported
from
Sheffield, England
@virginmedia Had yet another fault with V6 box , called helpline , promised an engineer today between 12-4pm I’ve waited in from 9:30 am never left the house , a card was pushed through from engineer saying he’d missed me , he didn’t knock or ring the bell , fuming is an understatement
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Harlam - TK
(@HarlamTK) reported
from
Sheffield, England
Sorry for the stream issues tonight and having to cut it short but @virginmedia is being intermittent at best and drop my connection 3 times so I had to call it a night. Hopefully all will back to normal tomorrow after @That_King_Thing recording 👍🏻
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Realoldguy/newpc
(@NewpcOldguy) reported
from
Hucknall under Huthwaite, England
@railperf @LNER @VirginTrains LNER, better trains, Inc HST! Better media/website, & far superior staff service. I would rather go ECML & across to Glasgow than suffer a Virgin experience.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rupert millward
(@Rupmil) reported
@virginmedia no broadband or TV since 6pm yesterday in SK4, was supposed to be fixed by 2pm today but status checker now doesn't give a fix time. Can you advise what is going on?
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Luke
(@OfficialLukeD) reported
@virginmedia nothing but intermittent disconnects over the last two weeks. Causing work calls to be dropped and various other issues. I shouldn't have to keep rebooting my hub every couple of hours during a day to get stable network guys. This is beyond a joke now
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Bruce (the legend) ✨
(@BruceOnlyBruce) reported
@RightSaidJames Wh- I mean if they asked me for my password over the phone I would probably assume they were not really VirginMedia, and hang up xD
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Conor Murphy
(@Conor_67mx) reported
@virginmedia over a week now with internet not working, your status page says no issues in the area but your customer support say it’s a known issue in the area and being worked on. Why is the status page not being updated to say there is an issue rather than “no known issues”
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david robert white
(@davidwhitetc) reported
Virgin Media in the Data protection request I realized very late they were stringing me along. After long conversations with there spokes person discussing present increasing issues that were developing mainly community situations were the community was taking control
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ClUrRrR
(@clairyfairy86) reported
@virginmedia I always check service status but it’s never updated straight away which never looks good to our managers at work. We need a reliable service and for the money we pay every month it’s not acceptable and certainly isn’t worth it anymore! Will be weight up our options later.
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Sam Prentice
(@sptwofive) reported
@virginmedia That they can't setup their service due to a dodgy telegraph pole. As a result that order was cancelled and the account closed. We want to open another account for my mum with virgin but are told we cannot do so until the phone line transfer is complete, but it's been weeks 2/2
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lowkeyyygalx
(@userrrrr55) reported
@virginmedia some next service u have. Disgusting!!! 😷
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Saiyyad 🍁 🇵🇸
(@saiyyadhass) reported
@virginmedia Yes, it says there aren’t any problems in the area
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Chris hall
(@Chrisha72217577) reported
@virginmedia I WASTED OVER 30 HOURS OF MY TIME LAST YEAR TELEPHONING, EMAILING, INSTANT MESSAGING, COMPLETING FEEDBACK FORMS TO VIRGIN MEDIA BECAUSE MY RESOLVED COMPLAINTS WHERE NOT RESOLVED !! WHAT I WAS TOLD BY INCOMPETENT CUSTOMER SERVICE TEAM WOULD HAPPEN DIDN’T HAPPEN !!