Virgin Media Outage Report in Derbyshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Derbyshire come from postal codes DE4.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Derbyshire, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derbyshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 08: Problems at Virgin Media
Virgin Media is having issues since 07:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Sheffield, Chesterfield and Derbyshire.
| City | Problem Type | Report Time |
|---|---|---|
 Sheffield |
TV | |
| Sheffield |
TV | |
| Chesterfield |
Internet | |
| Sheffield |
Internet | |
| Sheffield |
Wi-fi | |
| Sheffield |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derbyshire, England
Latest outage, problems and issue reports in Derbyshire and nearby locations:
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🌹 M-K 🌹 🇮🇪 (KATE)
(@marie_kate2) reported
from
Matlock, England
@RaziqulYT @virginmedia 11years and never had a problem 👍
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👻🤩DP 🤩👻
(@dawnproc) reported
from
Sheffield, England
@virginmedia Hi, no issues with Hub or my account so I’m guessing it was a scam call 😳
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Thomas Robinson
(@Tomasu87) reported
from
Chesterfield, England
Hi @virginmedia your email part of the web site has been down for about week now
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Stuart Bolton
(@stuartbquick) reported
from
Sheffield, England
@virginmedia I’m not impressed. Switched for phone and broadband on 31st Aug. Telephone switch got rescheduled on the day of installation! Had to get existing provider to extend contract for 2wks. Broadband is constantly buffering and now gone down. @NOWTV @VodafoneUK better.
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Lisa Severn
(@lisasevern) reported
from
Sheffield, England
@SkyHelpTeam wow, it's hard to buy a new service from you guys. You're in danger of making Virgin Media look good here
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Jaz Greer
(@JazGreer) reported
from
Derbyshire, England
@virginmedia taking two days, and waiting 29 hours since last chat message was responded to to try to change my package! Started chat Friday night, been passed three times to different people and now no response! This is NOT good customer service irrespective of Covid....
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Jamie Hickling
(@Jamiehickling15) reported
from
Hucknall under Huthwaite, England
Ay yoo, @virginmedia, fix my mans @siMzaahh wifi it's been down 4 days and I need my Warzone duo back online.🤨
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Michael Harrison
(@Michaelh747) reported
from
Staveley, England
@virginmedia hey guys! One of my network ports on my router has stopped working. Any ideas if I can get a new router? I can DM you my details?
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Jay🧘🏻♂️🧔🏻
(@Nude_Jay) reported
from
Sheffield, England
@openswimmer7 @virginmedia Really bad. In total yesterday spent 4.5 hours on the phone. Only wanted to renew, then everything else got broke on the way. Fingers crossed now sorted 😐
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👻🤩DP 🤩👻
(@dawnproc) reported
from
Sheffield, England
@virginmedia why have you just contacted me to tell me my internet service will be disconnected in four hours as we need a new router?? We had one last week and you’ve been out to it twice since 😳
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Matthew Nash
(@MJNashy) reported
from
Hucknall under Huthwaite, England
@Tash__Wilson @virginmedia Their customer service isn’t good. I had direct debit cancelled by them (didn’t tell me) and charged me for moving house (again didn’t tell me). Them and Sky are similiar, they’ll happily take money but even when it’s their fault the most you get maybe and apology and credit.
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Jo of JAM Artworks
(@jojo_oh_jojo) reported
from
Sheffield, England
@KatePinkSmith @virginmedia I finally made the break from Virgin last week, moved to BT. Shocking service all round xx
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Michael Harrison
(@Michaelh747) reported
from
Staveley, England
@virginmedia Well it keeps cutting out and I still haven't had a response about my broken network port on the router. I'm just stuck
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Robin Palmer
(@robbiederby) reported
from
Derbyshire, England
@zanti @VodafoneUK Yes, but compared with the likes of other networks, my tablet has a @virginmedia SIM in it and that consistently gets between 70-100Mbps.. And they don't even run their own mobile network!
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Michael Harrison
(@Michaelh747) reported
from
Staveley, England
@richardbranson yo! Can you fix my internet? @virginmedia
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Derek Libberton 🏴
(@Yorkie_Jock) reported
from
Sheffield, England
@virginmedia hello, we had a letter saying work would be carried out on broadband 23rd Oct, my partner is at home today booked into an NHS online training course and has no service. Called cust svcs, msg says work being carried out today. Why no notification?
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Thomas Robinson
(@Tomasu87) reported
from
Staveley, England
@virginmedia I can’t login in to my email it’s says that part of the site is down do u knowwhen it mite working again
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Andy Welland
(@mechasquid) reported
from
Sheffield, England
@virginmedia hi there! Do you have a customer support email address at all? Broadband customer here. I can’t get through on phone or live chat and need to discuss service issues and wish to downgrade service. Hope you can help!
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StuN UK
(@StuN_UK) reported
from
Sheffield, England
@SkyHelpTeam Losing patience waiting for you to contact me about changing my V1 Sky Q box for V2. Fed up with some UHD recordings having software errors. 6 months left on my contract but I’m considering taking a financial hit, terminating it & leaving for @Virginmedia
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Michael Harrison
(@Michaelh747) reported
from
Staveley, England
@virginmedia Well one of my network ports still isn't working. Had the router for years. Anyway I can get a replacement?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kim hanson
(@Kimhans23447750) reported
@virginmedia June some of which would be refunded eventually this is not acceptable I spent 2 days being passed from pillar to post every person I spoke to denied everything the person befor had said. I planned to cancel direct debit after April payment a man called Brian Sutherland phoned
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Laura Sutcliffe
(@CindyLauraLou_x) reported
@virginmedia your 8th customer agent refused to give us her name and cut off our call, transferring us to another department. We are now sat on hold. AGAIN.
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Andrew
(@EuphoriacA) reported
@SimonMiller316 @AudioTechnicaUK April must be your bad luck month. Virgin media, then Youtube and now your audio equipment.
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A
(@4442444its) reported
@GWYB_83 hi there I am having issues with my virgin media connecting to my work VPN. It has suddenly just stopped working. I know it was a while back but did you manage to get yours fixed and working please? Many thanks in advance
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Kaela
(@Kaels_P) reported
@virginmedia Can you let customers know how long it will take to simply cancel a contract with you because so far I've been on hold to dry music for an hour whilst also using your incredibly slow text service simultaneously. Zero progress. 🙄
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Daniel Baillie
(@watfordfc09) reported
@virginmedia It’s a shame that you cannot provide a service for someone when a TV box or broadband hub doesn’t work and you want it to be sent to your house that you used to provide the service and now you don’t I would like it back if it’s possible
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JENKO
(@JENKO_FN) reported
@virginmedia @Junoman_5 Even the personal customer support ask only 'Bot' questions @Junoman_5 . I've been there. Embarrasing company
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Barry Spencer
(@Redbazza23) reported
@virginmedia Hi Still had no phone call , so I called them as soon as I mentioned, I wanted to cancel the line was disconnected, next contact for me os ofcom maybe they can help.
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Guy Burrell INDYREF2🏴
(@GuyBurrell) reported
@virginmedia Summer 2020. If it's a local issue it's lasted a very long time.
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Kim hanson
(@Kimhans23447750) reported
@virginmedia me the next day said he was disgusted with the way I’d been, treated and told me to cancel direct debit there and then as you owed me money I then got emails and phone calls asking for money I have tried to contact this man again but cannot speak to him been cut off