Virgin Media Outage Report in Derbyshire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Derbyshire, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derbyshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 01: Problems at Virgin Media
Virgin Media is having issues since 01:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (19%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Chesterfield, Alfreton, Sheffield, Selston and Derbyshire.
| City | Problem Type | Report Time |
|---|---|---|
 Chesterfield |
Internet | |
| Alfreton |
Phone | |
| Sheffield |
Total Blackout | |
| Sheffield |
Wi-fi | |
| Chesterfield |
Total Blackout | |
| Selston |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derbyshire, England
Latest outage, problems and issue reports in Derbyshire and nearby locations:
-
Amanda Brightmore
(@mandybaps1) reported
from
Sheffield, England
@virginmedia Useless you haven't addressed my points. I will go directly to the managing director Lutz Schueler. Really disappointed and I woukd have expected better considering I have been a loyal customer.
-
Becks. 🐏
(@BMinion25) reported
from
Derbyshire, England
@virginmedia hello internet is down and has been since 7:15am this morning……
-
koko 🌻
(@Koko__Johnson) reported
from
Sheffield, England
@virginmedia hello, my grandmother is having issues with her TiVo Box, she's checked the cables and I've been online to check for service outage, and there's isn't any reported Can you help?
-
GiinaGii 🐱🌿
(@giinagii) reported
from
Sheffield, England
@virginmedia So you're telling me to be without stable /any Internet for at least 3-5 days and that is okay and acceptable? No. We work from home. You need to fix this.
-
N1CK 4LL666D
(@nick_allgood) reported
from
Derbyshire, England
Waiting for the @dcfcofficial takeover is as painful as waiting for @virginmedia to deliver the phone I ordered on the 3rd May. So putting this out there - always been happy with Virgin but what’s the best mobile network cause it looks like I’ll be moving.
-
Karen Smith
(@karen_smithxx) reported
from
Derbyshire, England
@virginmedia can you confirm if there are any issues in DE22 please. Unable to connect to broadband.
-
Amanda Brightmore
(@mandybaps1) reported
from
Sheffield, England
@virginmedia I've emailed MD and they called me within the hour and sorted my issue out within 10 minutes. You should be ashamed of yourselves
-
Alex
(@alexwhit3head_) reported
from
Sheffield, England
Coincidence that BT & EE has been selling broadband all day in area and now my @virginmedia is down.
-
Amanda Brightmore
(@mandybaps1) reported
from
Sheffield, England
@virginmedia No one has informed me of this, I feel I have been misold again very poor. No one mentioned this previously I have been told it was a new promotional that was added, so again alot of tosh. Does anyone know what they are doing at virgin.
-
Kathryn Cook
(@Kathryn_Cook1) reported
from
Derbyshire, England
@virginmedia Rubbish. I live in a cottage with minimal phone signal and 4g so rely on wifi. It’s down regularly and impacts my work as well as TV etc. Who would you recommend I move to?
-
-BMiller-
(@BMiller36990477) reported
from
Sheffield, England
@virginmedia Sure, office this morning at about 8am. No service and Internet access by 9.30M and popped back late morning and still nothing around 10.45am. So finished my admin at home with my own broadband connection. Didn't call or raise the issue as its a pointless exercise. Cheers
-
nickih1
(@nicki1712) reported
from
Derbyshire, England
@JaneHutchby @virginmedia That's awful I've had so much trouble with them. They did an upgrade which knackered up my tv and virgin tv took them months and several visits to admit it was that that messed it up and eventually got them to put back to what if was! Hope u get refund x
-
Claire 💙
(@ClaireWinslade) reported
from
Sheffield, England
Moved to @virginmedia on Monday and router didn’t come. Then when it came Wednesday the internet wouldn’t connect. After 7 phone calls and an engineer called out it’s still not working 😡 and it seems if you are on hold for too long they just cut you off. So frustrating
-
Ben Brailsford
(@benbrailsford) reported
from
Sheffield, England
@virginmedia on hold for 40 mins so far just to get you to cancel a service I don't even want 🤬
-
GiinaGii 🐱🌿
(@giinagii) reported
from
Sheffield, England
@virginmedia Third time it's been down today now. Yes completely down, we have no Internet at all. What other services do you mean? We only have broadband with you. Yes, I've booked but not until next week, we CAN NOT have this service for 3-5 days before someone comes out?!
-
GiinaGii 🐱🌿
(@giinagii) reported
from
Sheffield, England
@virginmedia Thanks for absolutely no help what so ever. Please fix your issues
-
koko 🌻
(@Koko__Johnson) reported
from
Sheffield, England
Virgin Media have the worst customer service in the world
-
GiinaGii 🐱🌿
(@giinagii) reported
from
Tupton, England
@virginmedia @trigger_hippy VM need to stop blaming us and fix their issues!
-
grumpy man
(@Baddileyram) reported
from
Derbyshire, England
@virginmedia 6:30. 30 mins after time slot. Engineer brilliant apologetic, sadly telephone customer service not so good. But at least I'm online this evening.
-
GiinaGii 🐱🌿
(@giinagii) reported
from
Sheffield, England
@calvg @virginmedia Thank you 🙏 Stop blaming us and be responsible for your crap connections
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Gareth Wilding
(@adamantgareth) reported
@virginmedia why is your internet service so unreliable? And why do you have telesales phoning me every week to offer me new products when your existing ones don’t work properly. I am now seeking a more reliable provider.
-
Kay Louise
(@andyflossK) reported
@virginmedia It’s back up and running but when trying to access YouTube through Virgin it’s very glitchy so I’ve switched to my nowtv stick. The wifi seems to be ok so must be an issue with Virgin TiVo & accessing YouTube through that.
-
Donna cook 💙
(@Donna_423) reported
@virginmedia internet down ‘again’ in SE2, how long is this likely to go on for please.
-
Rhea murphy
(@smurf5685) reported
@virginmedia I’ve been trying to sort a pricing issue out and every day since Tuesday being told I’ll be but through then no one gets back to me until the next morning when I am met with the same ‘auto bot ‘ repetitive questions and I have to start from scratch.
-
Dee McIlroy
(@DeeManGuitar) reported
@virginmedia To give you more background, We cancelled Virgin a week ago for Vodafone, but they wanted to lay cables in our driveway, so we decided to cancel and go back to Virgin. Then the extraordinary wait to get reconnected. 🙄
-
Kathryn Spittle
(@laughwithkat) reported
@virginmedia Technician couldn’t fix it apparently it’s to do with account settings which need to be dealt with be a senior member of staff and still nothing and to insult they’re being charged
-
JXTV
(@yxng_jxtv) reported
@virginmedia @O2 Fix my wifi please. Cheers
-
Sivada da
(@sivada_da) reported
@virginmedia No it’s over 24 hours now and I being prevented from exercising my right to terminate my contract
-
Vanessa Bailey 💜
(@VanessaBails) reported
@virginmedia @ToniaBuxton There was one submitted on Friday. We chased it on Sunday and Andrew in customer service then refused the request saying "that's not going to happen." Told us it would still be three weeks. He simply refused. No one is asking for my ACCOUNT DETAILS so you can check the account!!
-
Neil John Murphy
(@murfy67) reported
@virginmedia Hi, it wasn’t … the only option I was given was to raise a complaint which can take up to 28 days to resolve but I only have 14 days cooling off?? Was told no manager would take my call??