Virgin Media Outage Report in Derbyshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Derbyshire, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derbyshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Sheffield, Alfreton, Chesterfield and Selston.
| City | Problem Type | Report Time |
|---|---|---|
 Sheffield |
Phone | |
| Sheffield |
Internet | |
| Sheffield |
Internet | |
| Alfreton |
TV | |
| Sheffield |
Internet | |
| Sheffield |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derbyshire, England
Latest outage, problems and issue reports in Derbyshire and nearby locations:
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That There PLEB
(@TT_PLEB) reported
from
Hucknall under Huthwaite, England
@virginmedia WiFi down, AGAIN, Ethernet devices working fine, just wireless that isn't working. Happening more and more recently and it's getting absolutely infuriating.
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Bhavna 🙋🏽♀️
(@MissBeBop) reported
from
Eastwood, England
@virginmedia any idea of when service will resume in NG16 as currently trying to work from home with no internet 😩
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Jordan Reid
(@JordRd) reported
from
Sheffield, England
@virginmedia Yes. I just want to speak to someone and get this resolved otherwise I want to cancel altogether
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Robin Palmer
(@robbiederby) reported
from
Derbyshire, England
Any existing customers wanting to upgrade to the new #Virgin360 box, don't use the online form, it doesn't work. You'll get a confirmation email followed by an email requesting you call them. Their customer service is very busy, but it's excellent on 0345 454 1111. #virginmedia
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Calming Chameleon
(@Mashcat) reported
from
Sheffield, England
@virginmedia Hi no - the link is broken and chat says up to 4 hour wait 🙈 .. please just want to order the booster please
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Jordan Reid
(@JordRd) reported
from
Sheffield, England
@virginmedia this service is abysmal.. no one answering calls again, no live chat, how can I fix my problem if no one is available to talk to. We’ve been having issues since 26/10/20.. absolutely crap. @SkyUK we’re on our way
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Robin Palmer
(@robbiederby) reported
from
Derbyshire, England
@virginmedia Well it didn't fix the problem, the hub still doesn't work properly, which is why I had to put it in modem mode in the first place. Although I'll confess, the Netgear's WiFi speed is brilliant compared to what your Hub 3 can kick out.
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Clive Bentley
(@CliveBentley) reported
from
Derbyshire, England
@virginmedia Service is worse than ever today WiFi on and off lagging then off again. So poor! And you're overcharging me on my bill too.
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trevor tuffin
(@trevortuffin) reported
from
Blackwell, England
MESSAGE TO VIRGIN MEDIA IF MY INTERNET DROPS OUT AGAIN ONCE MORE I WILL DEFINATELY CANCEL MY CONTRACT FOR BREACH .
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trevor tuffin
(@trevortuffin) reported
from
Blackwell, England
TWICE MY INTERNET HAS DROPPED OUT TODAY SORT IT VIRGIN MEDIA ITS NOT GOOD ENOUGH YOUR NOT FIT FOR PURPOSE THE CHINESE ARE BETTER THAN THE AMERICANS AT DELIVERING INTERNET I SINCERLY HOPE ELON MUSK IS BETTER THAN VIRGIN MEDIA SO I CAN TERMINATE VIRGIN MEDIA AND GO WITH HIM.
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Saphy
(@Saphysaft) reported
from
Sheffield, England
@virginmedia could somebody help pleas? I have a question about a broadband package and installation that no FAQ or community question has answered (that I could find) and there is no phone number or live chat. Thanks in advance :)
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Norman Perrin
(@CEjottings) reported
from
Sheffield, England
@virginmedia Done that. Looks like the TiVo box the likely problem. Needs replacing. So how do i do that? Phone leads to online help: online leads nowhere helpful, for just replacing a TiVo box. Ideas?
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Abigail Briggs
(@AbigailBriggs_) reported
from
Sheffield, England
@virginmedia The estimated fix time was 8pm last night, then 10pm, then 12am and now it is 4pm. Will it be fixed by this time, or will it just be put back again?
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Stephen
(@StephenKFrost1) reported
from
Eastwood, England
@virginmedia work done on our internet network has left us with weak security at the same time this was happening I had a new update on my Apple iPhone. Not ver happy with situation.
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Jordan Reid
(@JordRd) reported
from
Sheffield, England
@virginmedia broadband been down for over 2 weeks. Working intermittently. Phoned on numerous occasions, on hold for over an hour each time. Tried the messaging service. Respond only when I’m at work. Abysmal service/provider. My wife works from home and is having to us hotspot
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Michael Harrison
(@Michaelh747) reported
from
Staveley, England
@virginmedia what's the number I need to cancel the service? I'm so fed up at the moment
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Samantha Harrison
(@SammyJT77) reported
from
Sheffield, England
@virginmedia how do you not have an email address for customer service? You are asking that we don’t call unless it’s urgent but then all other options (text bot in particular) are not fit for purpose.
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Matthew Nash
(@MJNashy) reported
from
Hucknall under Huthwaite, England
Is the picture quality a @virginmedia problem or a @SkySportsBoxing @SkySports problem? Either way can it get sorted please!? If not who do I complain to because for £25 this isn’t good enough! #AJPULEV #PPV #BOXING
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Abigail Briggs
(@AbigailBriggs_) reported
from
Sheffield, England
@virginmedia my 80yo Grandma has been without use of her phone for almost 24 hours. This has been reported and the automated message keeps saying will be resolved by a certain time, but that time keeps getting put back. Unable to speak to an actual person. Can you help?
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Norman Perrin
(@CEjottings) reported
from
Sheffield, England
@virginmedia Rung 151 before. Just done again. Same recorded message. No help whatsoever. How about suspending my monthly charge until you sort out the problem?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Vilesh
(@v11esh) reported
Is anyone else experiencing problems with their broadband? #virginmediadown #virginmedia #walsall
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sho
(@sheonasaur) reported
@virginmedia why am I get a £0 mobile bill when I moved network last month? I would have though this automatically cancelled my contract and account with you?
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James Ferrier
(@JamesFerrier2) reported
@virginmedia no broadband for 20 mins now, RH15 area, service status reports as fine but clearly not! Rebooted and reset everything but no luck, assume it's a service outage?
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Vespamartini
(@vespamartini) reported
@virginmedia helloo 👋 are there problems with email today?
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Ryan Anderson
(@ryanstanley22) reported
@virginmedia You told me it was downgrade so get your facts right. I want to know who to speak to in the 360 team. Not just general customer advice
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Ben Ryan
(@BenRyan1977) reported
@virginmedia day 5 still awaiting any response!!! Another 1.5hrs placed on hold to try and solve your issues..
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OptimusD
(@Optimus_D_) reported
@virginmedia Service down in area 20 twice recently, fixed by 23:30 tonight!? What’s going on.
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Marina Hanna
(@marinac2003) reported
Whats happenkng @virginmedia my tv service not working AGAIN.
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Dan Chambers
(@DansChambre) reported
@virginmedia Hi, My Virgin broadband connection has completely gone. I've tried all the usual steps to reconnect. Are there any known issues in the RH15 area ?
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Steve Chambers
(@scchambers) reported
@virginmedia It’s fine after we reboot the router. It’s one of your new ones. You replaced it about 6 months ago insisting the old one was the cause of the problems. We probably have to reboot once a day on average.