Virgin Media Outage Report in Derbyshire, England
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The latest reports from users having issues in Derbyshire come from postal codes DE4.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Derbyshire, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derbyshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Sheffield, Chesterfield and Derbyshire.
| City | Problem Type | Report Time |
|---|---|---|
 Sheffield |
TV | |
| Sheffield |
TV | |
| Chesterfield |
Internet | |
| Sheffield |
Internet | |
| Sheffield |
Wi-fi | |
| Sheffield |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derbyshire, England
Latest outage, problems and issue reports in Derbyshire and nearby locations:
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Prof Maddy Arden
(@maddyarden) reported
from
Sheffield, England
@virginmedia our broadband down without warning and service update says you hope to fix this by 5th April! Why so long? We rely on this for work - unacceptable
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Rt. Hon Annie
(@AnnielizzieSten) reported
from
Sheffield, England
@virginmedia It’s strange because the online help claims there’s no problem but the phone says there’s a major problem in the area. Perhaps the online help needs updating because it’s no help at all
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Terry Hague
(@TezzaBelle88) reported
from
Sheffield, England
Anyone else’s @virginmedia WiFi down ?Mines been down nearly 24 hrs 🥲
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lettiebella🦉🇬🇧
(@lettielou05) reported
from
Sheffield, England
@virginmedia No and tbh no apology for my internet not working since the day after install Friday and now I've been threatened in in contract ! I have 14 days to cancel can you confirm please . Im not paying for a fault after 5 days plus it's not worked from install .
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Helen-Claire Stone
(@Helen_Claire71) reported
from
Sheffield, England
@virginmedia’s customer service is appalling. 3 hours to respond to a message has to be the benchmark for worst practice. Last weekend it took them 27 hours to sort out cancelling my account. Absolutely hopeless.
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Rt. Hon Annie
(@AnnielizzieSten) reported
from
Sheffield, England
@PaulbernalUK @virginmedia It’s fine here but earlier in March we were left without any service for days at a time . The reason given was service upgrades. Ring them on 150 for an automated update
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lettiebella🦉🇬🇧
(@lettielou05) reported
from
Sheffield, England
@virginmedia first day of your internet snd massive regrets ! Can I cancel ? Cutting out constantly 😫
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Debbie 💜 🦋🦉
(@DeborahTaylor3) reported
from
Sheffield, England
@virginmedia I hung up the call, rang back and spoke with a lovely man. Reset my email, password and answered all my quedtions. All the men are when you call, the female was awful. But thank you for the response
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lettiebella🦉🇬🇧
(@lettielou05) reported
from
Sheffield, England
@virginmedia very unhappy failed install and had no service since Saturday and I'm within my 14 days to cancel yet your staff don't understand this and want to charge me for a fault call !! When do you become so crap !!!
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Yorkshire Chuff
(@YorkshireChuff) reported
from
Sheffield, England
Reading all the tweets from you idiots who haven't got unlimited 5g hotspot. Been paying for this for years. For this very moment. **** you #virginmedia
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Rt. Hon Annie
(@AnnielizzieSten) reported
from
Sheffield, England
@PaulbernalUK @virginmedia I can’t help with that. Good luck.
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John Armitage
(@ArmitageJohn) reported
from
Sheffield, England
@virginmedia hi guys, I’ve been without TV services for over two weeks now. Every attempt to@reach you has me going around in circles. Tried the app. Doesn’t recognise my email, and doesn’t recognise my acct no + area ref. Please help. Can I talk to someone?!!
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Carl
(@CarlmMorton) reported
from
Derbyshire, England
@virginmedia You also told me on Tuesday that you had fixed the network issues.
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Rt. Hon Annie
(@AnnielizzieSten) reported
from
Sheffield, England
@virginmedia Oh yes and I’ve phoned. It appears to be that yesterday’s problems haven’t been resolved.
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Victims Voice
(@victimsvoice73) reported
from
Sheffield, England
@virginmedia Yes it’s signal and tried o2 got nowhere xx thanks for the reply
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Terry Hague
(@TezzaBelle88) reported
from
Sheffield, England
I’m gonna stop having days off because every time I do the WiFi seems to be down #VirginMedia
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Victims Voice
(@victimsvoice73) reported
from
Sheffield, England
Dad got rushed to hospital still in and @O2 connection is still not working in my house or mums @virginmedia mobile same problem (according to there test it’s fine) well try using it here especially when a loved one is ill and you can’t even connect a phone call &it’s a main road
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Victims Voice
(@victimsvoice73) reported
from
Sheffield, England
@virginmedia Yes both mum n dad are virgin and we’re still getting no signal
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lettiebella🦉🇬🇧
(@lettielou05) reported
from
Sheffield, England
@virginmedia failed install which worked for 2 hours and I cancelled within 14 days . I've now got a a bill for £62 ! Your staff just cut me off and I'm disabled and need help
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lettiebella🦉🇬🇧
(@lettielou05) reported
from
Sheffield, England
@virginmedia hi virgin can you explain why you've referred me to a debt collection agency after I cancelled my service within 14 days snd returned equipment as it was a failed install and was advised I wouldn't be charged ? You also luckily never cancelled my sky .
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Brooke Smedley
(@Brooke_Smedley) reported
@virginmedia Agents just lie and lie and lie to try and get the customer off the phone, 3 times I was told my phone was in different places when I’m hindsight it hadn’t even been shipped but the staff just chat breeze
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Kieron ☘️ 🍺
(@Kieronocall) reported
@virginmedia New masts have been erected at the side of the park a few months ago, the problem started then
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Serena Ralston
(@serena_ralston) reported
@MelHorrocks19 @virginmedia Had this 5 times in 9 months wfh with Virgin whose customer service was dreadful - young inexperienced staff at call centre who really couldn't help, weren't interested and refused put me onto anyone else. Had to wait a week for an engineer for problems to recur. Switched to BT.
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Darragh Golden
(@DarraghGolden) reported
@virginmedia You can waive the ridiculous cancellation fees you are trying to apply to my account. Considering you can provide services at my new address and I'm in my 2nd year of contract, trying to charge a loyal customer for services they can no longer use is a disgrace.
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Chris Carr
(@the_So_CialHome) reported
@virginmedia why, when we are told to not give out personal details to cold callers, do you insist on cold calling me to try and sell me things and then demand personal details? Your solution was for me to call you and verify the person calling me was legit! Why should I???
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Darren Turpin
(@Turpinho) reported
@virginmedia Yes, I tried calling that number twice last week before resorting to Twitter. It directed me to the same online help I'd already been through. How do I actually get to speak to a person who can help me?
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Owain Sutton
(@OwainAlty) reported
@serena_ralston @MelHorrocks19 @virginmedia This is why I use Andrews & Arnold. Not the cheapest, but all their front-line support staff are actual tech geeks.
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Jon Curnew
(@muddyboots73) reported
@virginmedia I can use data 4G/5G, i can send Sms and receive calls. I have tried wifi calling but that doesn't work either
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❥ Ellese
(@nasherxxx) reported
@virginmedia I did and I’m not sure what to select. I don’t know if it’s not working to my tv or to my box?
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Will
(@youcantgoback) reported
@virginmedia I'm available. But I've done everything the site tells me to do. Even reset the router to factory settings. I think someone needs to come out and fix it.