Virgin Media

Virgin Media Outage Report in Derbyshire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Derbyshire, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derbyshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Derbyshire, England 01/15/2026 11:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Derbyshire, England

The most recent Virgin Media outage reports came from the following cities: Chesterfield, Selston, Sheffield and Derbyshire.

Loading map, please wait...
City Problem Type Report Time
United KingdomChesterfield Total Blackout
United KingdomSelston Internet
United KingdomChesterfield Internet
United KingdomSheffield TV
United KingdomSheffield TV
United KingdomChesterfield Internet

Community Discussion

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Virgin Media Issues Reports Near Derbyshire, England

Latest outage, problems and issue reports in Derbyshire and nearby locations:

  • Baddileyram grumpy man (@Baddileyram) reported from Derbyshire, England

    @virginmedia 6:30. 30 mins after time slot. Engineer brilliant apologetic, sadly telephone customer service not so good. But at least I'm online this evening.

  • Hi1mMark88 Mark Hewitt (@Hi1mMark88) reported from Sheffield, England

    @virginmedia broadband service has dropped out in Sheffield (s5) any know issues or reasons why this has happened. Service checker isn’t giving any information

  • barmylad34 leigh.butler 🐏 (@barmylad34) reported from Derbyshire, England

    @virginmedia why are you still not providing tv services today? Blackout!

  • petetweet1306 Pete Hudson (@petetweet1306) reported from Derbyshire, England

    @virginmedia No tv signal in Derby ?

  • barmylad34 leigh.butler 🐏 (@barmylad34) reported from Derbyshire, England

    Anyone else got blank tv from @virginmedia ? Usual service of not supplying!

  • nick_allgood N1CK 4LL666D (@nick_allgood) reported from Derbyshire, England

    Waiting for the @dcfcofficial takeover is as painful as waiting for @virginmedia to deliver the phone I ordered on the 3rd May. So putting this out there - always been happy with Virgin but what’s the best mobile network cause it looks like I’ll be moving.

  • benbrailsford Ben Brailsford (@benbrailsford) reported from Sheffield, England

    @virginmedia on hold for 40 mins so far just to get you to cancel a service I don't even want 🤬

  • WorTony Tony P (@WorTony) reported from Selston, England

    Hey @virginmedia I’m really loving the customer service - called 2 weeks ago to report a broken remote - I was told a new one would be on the way. I’m still waiting. I called yesterday and was told the email address I was giving and have had registered for 15-20 years was wrong

  • mandybaps1 Amanda Brightmore (@mandybaps1) reported from Sheffield, England

    @virginmedia No one has informed me of this, I feel I have been misold again very poor. No one mentioned this previously I have been told it was a new promotional that was added, so again alot of tosh. Does anyone know what they are doing at virgin.

  • Koko__Johnson koko 🌻 (@Koko__Johnson) reported from Sheffield, England

    @virginmedia hello, my grandmother is having issues with her TiVo Box, she's checked the cables and I've been online to check for service outage, and there's isn't any reported Can you help?

  • ClaireWinslade Claire 💙 (@ClaireWinslade) reported from Sheffield, England

    Moved to @virginmedia on Monday and router didn’t come. Then when it came Wednesday the internet wouldn’t connect. After 7 phone calls and an engineer called out it’s still not working 😡 and it seems if you are on hold for too long they just cut you off. So frustrating

  • olibrown77 Oli B (@olibrown77) reported from Sheffield, England

    @pauldevine1986 @virginmedia We are still down in S7. Nearly 24 hours now. Saying 2pm is the updated fix time. But that keeps getting pushed back 🙄😡

  • TWO_Librans Phil J (@TWO_Librans) reported from Sheffield, England

    @virginmedia Just want to lower my bill or cancel

  • diddles1970 Diane Caira (@diddles1970) reported from Sheffield, England

    @virginmedia Do you have a business outage in S8? Can't get through to anyone. Wondering whether to send everyone home?

  • Kathryn_Cook1 Kathryn Cook (@Kathryn_Cook1) reported from Derbyshire, England

    @virginmedia Rubbish. I live in a cottage with minimal phone signal and 4g so rely on wifi. It’s down regularly and impacts my work as well as TV etc. Who would you recommend I move to?

  • flyingscotsmin1 Dave Martin (@flyingscotsmin1) reported from Eastwood, England

    @virginmedia what's going on?? TV is still not working!! Tried resetting and still nothing.

  • BMiller36990477 -BMiller- (@BMiller36990477) reported from Sheffield, England

    @virginmedia Sure, office this morning at about 8am. No service and Internet access by 9.30M and popped back late morning and still nothing around 10.45am. So finished my admin at home with my own broadband connection. Didn't call or raise the issue as its a pointless exercise. Cheers

  • Koko__Johnson koko 🌻 (@Koko__Johnson) reported from Sheffield, England

    Virgin Media have the worst customer service in the world

  • mandybaps1 Amanda Brightmore (@mandybaps1) reported from Sheffield, England

    @virginmedia Useless you haven't addressed my points. I will go directly to the managing director Lutz Schueler. Really disappointed and I woukd have expected better considering I have been a loyal customer.

  • DeborahTaylor3 Debbie 💜 🦋🦉 (@DeborahTaylor3) reported from Sheffield, England

    @virginmedia what's the issue with answering a call? Line went dead, my mum can't receive incoming texts and is due an upgrade. Your customer service is terrible, God only knows what will happen when I call for TV

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Ayresie_ Ayresie (@Ayresie_) reported

    @xFabss @virginmedia Bro I've had about 4 engineers come out, they've ran tests, said there's a serious issue and have never come back ????

  • Phil_D_Jones Phil Jones (@Phil_D_Jones) reported

    @virginmedia Ah yes I remember this now - phones don't work either! I'd call on my mobile but for some reason, despite all phone operators thinking this road gets signal, it doesn't. It's in some weird black hole of signal. Managing to send messages on the 'ups' which last for a few secs

  • CraigAngus85 Craig Angus (@CraigAngus85) reported

    @virginmedia I have a hub 3.0 how can this be upgraded as its not working properly at all

  • smdatt Steven Datt (@smdatt) reported

    @virginmedia trying to get issue with router ethernet ports not detecting. Been directed to Gadget Rescue 3 times, failed 3 times. No answer, redirected back to virgin media, and then run into a dead line. This is bad service and many reviews say the same

  • Triyn2 My Name Isn’t Alice (@Triyn2) reported

    Interesting that my @virginmedia broadband stopped working about 30/40 minutes ago. Switch phone off WiFi and it also appears my @O2 4G data is very very slow to almost non existent! Wonder if both outages are connected 🤔

  • reportm3 side eye (@reportm3) reported

    @virginmedia no wifi in Forest Hill SE23. You also hiked up my bill by quite a considerate amount recently. Its been down for about 30minutes now and counting. Im trying to work from home and I have meetings to attend. Please sort this out. i pay for a working service dont i?

  • br011y Tanya (@br011y) reported

    @virginmedia I am trying to cancel a contract I was mis-sold. I told you the same day and was told to leave it 24hrs, I did and told you again and was told I could not do it until after 9th June, today I called and was in a text loop for 3 hours and now was just told 1/2

  • RaychKings Rachel Thatcher (@RaychKings) reported

    Hey @virginmedia one my internet hubs is not working how can I request a replacement or support? thanks

  • chipshart chris (@chipshart) reported

    @vmbusinesshelp @virginmedia @MoneyTelegraph Phoned this number earlier today. Was on the phone for over an hour - still don't know if i'm any further forward as communication is so bad. I just want to talk to someone who can help.

  • smdatt Steven Datt (@smdatt) reported

    @virginmedia trying to get issue with router ethernet ports not detecting. Been directed to Gadget Rescue 3 times, failed 3 times. No answer, redirected back to virgin media, and then run into a dead line. This is bad service and many reviews say the same