Virgin Media Outage Report in Derbyshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Derbyshire, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derbyshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Sheffield, Chesterfield, Selston and Derbyshire.
| City | Problem Type | Report Time |
|---|---|---|
 Sheffield |
Wi-fi | |
| Chesterfield |
Total Blackout | |
| Selston |
Internet | |
| Chesterfield |
Internet | |
| Sheffield |
TV | |
| Sheffield |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derbyshire, England
Latest outage, problems and issue reports in Derbyshire and nearby locations:
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Richard Weedon
(@richweedon77) reported
from
Derbyshire, England
@virginmedia what is going on with your service in DE3. Rubbish service all last week and when we phoned told not enough people in the area had complained. Now no internet this evening. This is getting beyond a joke
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Pauline Hancock
(@PolH1966) reported
from
Derbyshire, England
@virginmedia Customer Loyalty!! None! 25 years continuous service. Can't get my name right. Retention team ignorant and useless. My bill went up from £25 to £28.50 and the BEST they can do to keep me is £39!!!!!! What a Joke. Bye Bye Virgin. You've lost the plot!!!!
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Antony Rayworth
(@antonyrayworth) reported
from
Sheffield, England
@virginmedia It's terrible no picture no internet
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martyn english
(@martynenglish2) reported
from
Blackwell, England
@virginmedia I have now been without my broadband for over 24 hours, are we anywhere near a resolution. A reply was expected last might but not received
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Realoldguy/newpc
(@NewpcOldguy) reported
from
Hucknall under Huthwaite, England
@railperf @LNER @VirginTrains LNER, better trains, Inc HST! Better media/website, & far superior staff service. I would rather go ECML & across to Glasgow than suffer a Virgin experience.
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Antony Rayworth
(@antonyrayworth) reported
from
Sheffield, England
@virginmedia it's terrible again guys I'm trying to watch the football upstairs
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Harlam - TK
(@HarlamTK) reported
from
Sheffield, England
Sorry for the drop outs in streams over the last few days. Ill be raising it with @virginmedia as it sucks for you guys to be watching me and then it suddenly go offline without warning. Thanks for the support through the issues. You are all awesome 💙 #stream #streaming #twitch
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Richard Weedon
(@richweedon77) reported
from
Derbyshire, England
@virginmedia why do I keep having to tweet you regarding you appalling broadband. Again your service is down in DE3 area and I may have to go into work rather than work from home like I should be
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Jon
(@jonrileynffc) reported
from
Selston, England
@virginmedia No faults. Other channels fine. Just sky sports quality is terrible
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John Foster
(@JohnFoster1969) reported
from
Sheffield, England
@virginmedia I called 150’to complain got passed around as always they told me@I’d have to reschedule and I refused as it was no fault of mine , after an hour on hold I asked for customer complaints and was put through , the lady was dealing with my issue and I was put on hold again
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Jon
(@jonrileynffc) reported
from
Selston, England
@virginmedia the picture quality on my sky sports is awful. Can barely make out who the players are 😕
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Shhhhhhhh
(@andyhall280) reported
from
Sheffield, England
Virgin media red button for sky sports not working!.. paid £10 for ifollow for the 2nd half #swfclive ...wish id have done this earlier while been on hold to virgin for 45mins!
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Mark Simms
(@marksimms3) reported
from
Selston, England
Wow... I honestly thought @virginmedia we’re the worst for customer service but seems like they’ve got serious competition from @ArrowXL_Help and @BandQ - both want to test your commitment to holding for an answer at least 20mins each
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Martyn 🇬🇧🍸🔫
(@dubblow7) reported
from
Sheffield, England
@FatherCheesy @Danoswfc12Hall Internet down in S6 I’m afraid! Virgin Media are looking into it!
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Paul E
(@jedimaster1982) reported
from
Derbyshire, England
Annoying intermittent BB and TV loss of service in the Derby area by @virginmedia at the moment.
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David Benton
(@Davidbenton2020) reported
from
Sheffield, England
@virginmedia your service is utterly unacceptable and rubbish I pay my bill today then my broadband and TV dont work I want to leave you ASAP never had a issue with sky
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John Foster
(@JohnFoster1969) reported
from
Sheffield, England
Once again let down by @virginmedia waited in for engineer to come fix V6 box again , only to have a card pushed through door saying I wasn’t home , absolutely fuming 😤 better get this sorted
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Harlam - TK
(@HarlamTK) reported
from
Sheffield, England
Sorry for the stream issues tonight and having to cut it short but @virginmedia is being intermittent at best and drop my connection 3 times so I had to call it a night. Hopefully all will back to normal tomorrow after @That_King_Thing recording 👍🏻
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John Foster
(@JohnFoster1969) reported
from
Sheffield, England
@virginmedia Had yet another fault with V6 box , called helpline , promised an engineer today between 12-4pm I’ve waited in from 9:30 am never left the house , a card was pushed through from engineer saying he’d missed me , he didn’t knock or ring the bell , fuming is an understatement
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ryan tobin
(@razzo1) reported
from
Eastwood, England
@virginmedia sort football out on redbutton #awful
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Bell
(@mightymarkuk) reported
@virginmedia I have a problem that you can solve now but won't because its not on "offer". I know someone who made a simple call and got the hub4, no upgrade, £35 delivered. It seems to matter who you speak to at Virgin. Going to cancel anyway. VM loses a customer & £1200 p/a for a router
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Khatija Bodi
(@bodi_khatija) reported
@MelanieBlakeUK @virginmedia I had the exact.samr issue. Took me almost 3 months to sort out. Constant transferring, cutting me off and never got called back after being promised. I put out my concerns on twitter and all they did was apologise. Didn't even offer a webchat. The most appalling service ever
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Mark Bell
(@mightymarkuk) reported
@virginmedia I already did. Why do you think I'm venting on social media so other people know just a what bad, two teir service VM offers. 👎
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DJ Brian Hudson⭐️⭐️
(@djbrianhudson) reported
@virginmedia I'm sorry, but I'm not buying that!! Why set up a new channel for the #EuropaLeagueFinal and #ChampionsLeagueFinal whilst also giving the option to record if its being taken down after 48hrs?? You guys have ruined my memories of an Great night
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Sarah Jolley ♔
(@sarahmariex) reported
@O2 @virginmedia I’ve been an o2 customer for 14 years and never had an issue. I was a virgin customer for 3 years and had no end of problems. I just got shot of virgin and now this 😢 I really hope this doesn’t effect o2 customers and the fab customer service you provide because virgin is awful!
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sarah
(@sarahp0698) reported
@virginmedia Hi thanks for your reply no what I meant was I get really good service with o2 at Sherwood Forest but virgin service is non-existent, now you’re working in tandem with o2 does that mean that the virgin service at Sherwood will be actually able to ring them and it works?
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Mark Bell
(@mightymarkuk) reported
Just called @virginmedia to get a hub4 coz having terrible wifi, NHS worker working from home. Told I can't coz its only for 1gig customers. Yet I know people using it without upgrading. Double standards. Now I'm going to cancel my entire contract just coz they refuse to help
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erpheath
(@erpheath) reported
@virginmedia Been trying to sort it on the phone for an hour now, been hung up on twice. No one seems to be able to solve this. Called over 30 times, wifi not working since April 3. #60daysdisconnected #ofcom
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MARK KIRK
(@kirkycando) reported
@virginmedia Ended my contract(due to constant disconnection issues for 6 months)😳 ,was in credit £31 on final bill (you charge in advance) still not got my refund 😠.
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Destroyerofpizza(Chris)
(@sabbath2930) reported
@virginmedia Omg you people are literally robots I’ve said multiple times it’s not just my WiFi my neighbours have always had problems with virgin you also get thousands of complaints each day stop acting like it’s just 1 of your customers having problems you fraudsters