Virgin Media

Virgin Media Outage Report in Derbyshire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Derbyshire, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derbyshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Derbyshire, England 11/23/2025 23:30

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Derbyshire, England

The most recent Virgin Media outage reports came from the following cities: Sheffield, Chesterfield, Matlock, Alfreton and Dronfield.

Loading map, please wait...
City Problem Type Report Time
United KingdomSheffield Internet
United KingdomSheffield Phone
United KingdomSheffield Internet
United KingdomSheffield E-mail
United KingdomChesterfield Internet
United KingdomChesterfield Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Derbyshire, England

Latest outage, problems and issue reports in Derbyshire and nearby locations:

  • KMShaw75 Karl shaw (@KMShaw75) reported from Derbyshire, England

    @virginmedia I only have 4g on my phone which I'm having to use. Not good for work from home. Two days down now. 10 years I've been a customer. I'll be looking at other options tomorrow

  • HarlamTK Harlam - TK (@HarlamTK) reported from Sheffield, England

    Sorry for the stream issues tonight and having to cut it short but @virginmedia is being intermittent at best and drop my connection 3 times so I had to call it a night. Hopefully all will back to normal tomorrow after @That_King_Thing recording 👍🏻

  • marksimms3 Mark Simms (@marksimms3) reported from Selston, England

    @bandq_help big shout out to Robert Reilly in your customer services Centre .. helpful, friendly, efficient. has done exactly what he said he would to resolve my issue and then called me to confirm! Credit to you @BandQ @bandq_help @virginmedia should hire Robert .. he’s good ..

  • falafeltaters falafel&taters (@falafeltaters) reported from Derbyshire, England

    @virginmedia About loosing connection all the time, and about the bill, 2 different answers, used to be a good customer service, after 10 years with, I'm really thinking of leaving you.

  • CaVaLiEr666 ℝ𝕚𝕔𝕙𝕒𝕣𝕕 ℝ𝕖𝕟𝕤𝕙𝕒𝕨 (@CaVaLiEr666) reported from Sheffield, England

    @virginmedia Terrible I cant get above 90 ish, nothing changed inside and everything wired, has to be the exchange again, took weeks last time this happened

  • falafeltaters falafel&taters (@falafeltaters) reported from Derbyshire, England

    @virginmedia your customer service has no idea how to handle a call, calling 2 times, 2 different answers, shame

  • KMShaw75 Karl shaw (@KMShaw75) reported from Derbyshire, England

    @virginmedia I need someone to speak to me asap. I've tried and tried to call to resolve the issue but nothing is happening and even when I called to leave after being on hold the lady put the phone down after 10 seconds. Seriously not happy

  • KMShaw75 Karl shaw (@KMShaw75) reported from Derbyshire, England

    @virginmedia guys I'm trying to stay calm but your poor service and none communication is worrying me now. No loyalty to a long loyal customer.

  • jonrileynffc Jon (@jonrileynffc) reported from Selston, England

    @virginmedia No faults. Other channels fine. Just sky sports quality is terrible

  • jonrileynffc Jon (@jonrileynffc) reported from Selston, England

    @virginmedia the picture quality on my sky sports is awful. Can barely make out who the players are 😕

  • falafeltaters falafel&taters (@falafeltaters) reported from Derbyshire, England

    @charrcelia @virginmedia Exactly the same problem here, bad service but more increase in billing

  • jedimaster1982 Paul E (@jedimaster1982) reported from Derbyshire, England

    Annoying intermittent BB and TV loss of service in the Derby area by @virginmedia at the moment.

  • sonbaetaekwondo Richard Hull (@sonbaetaekwondo) reported from Sheffield, England

    @virginmedia Small is not £8 for no better service

  • richweedon77 Richard Weedon (@richweedon77) reported from Derbyshire, England

    @virginmedia what is going on with your service in DE3. Rubbish service all last week and when we phoned told not enough people in the area had complained. Now no internet this evening. This is getting beyond a joke

  • dubblow7 Martyn 🇬🇧🍸🔫 (@dubblow7) reported from Sheffield, England

    @FatherCheesy @Danoswfc12Hall Internet down in S6 I’m afraid! Virgin Media are looking into it!

  • DaveMaran Dave Maran (@DaveMaran) reported from Brinsley, England

    @virginmedia intermittent internet connection and speed for the past 3 days. Support just tell you to restart or reset hub then hang up! This is getting ridiculous. 70mb at moment when it works, even thought I should get 350+.

  • Baltimorebound1 Andy Greatbatch (@Baltimorebound1) reported from Derbyshire, England

    @virginmedia 45 mins so far being passed around different teams to get some resolution to a complaint raised 2 weeks ago, with no response!! Currently on hold again because you can never get through to speak to someone without a 15-20 min wait!! And a 30 quid increase in my bill!

  • nickkingone Nick King (@nickkingone) reported from Sheffield, England

    @virginmedia There is no issue 😂 I’m just stating how poor HD looks compared to 4K. Roll on 2020 when you get Sky 4K content.

  • ladymuck1978 Kerri Pearch (@ladymuck1978) reported from Derbyshire, England

    @_BrettJames @virginmedia I’m leaving Sky so I’ll get in touch with BT. Had the worst experiences with Virgin, especially on the phone. Over an hour every call to sort stuff #poorcustomerservice

  • HarlamTK Harlam - TK (@HarlamTK) reported from Sheffield, England

    Sorry for the drop outs in streams over the last few days. Ill be raising it with @virginmedia as it sucks for you guys to be watching me and then it suddenly go offline without warning. Thanks for the support through the issues. You are all awesome 💙 #stream #streaming #twitch

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Gorrs1234 Calum Gorrie (@Gorrs1234) reported

    @virginmedia Engineer too. Will see how all this goes. If goes down again I’m afraid to say I will be changing supplier. I have been reluctant to change supplier as Ive had Telewest/VM since the year 2000. 22 years

  • Amorr1820 Tony Morris (@Amorr1820) reported

    @virginmedia Got to the point where I’d like to make virgin media an offer. Happy to pay £800 to them and £800 to the charity of their choice if only I can leave and never have anything more to do with them. Worth it just to save the hours and hours of time dealing with them

  • walton_bhoy John Bhoy Walton (@walton_bhoy) reported

    @virginmedia I have been talking through your what's up app. I have say the customer service is pretty bad shocking .

  • jamiewilson1987 jamie wilson (@jamiewilson1987) reported

    @virginmedia since installation in October your service has been at best very poor. It was only yesterday our box had to be replaced leaving no TV since Sunday, Internet cut out on Saturday night for the 3rd or 4th time. We now have no Internet again and no engineer available.

  • Sam_Rigg1 Sam (@Sam_Rigg1) reported

    @jimbook8 @virginmedia Yeah and I'll keep on complaining until they get off their arses and fix it

  • danj2k Dan Jackson (@danj2k) reported

    @vmbusinesshelp Hello @vmbusinesshelp our Virgin Media Business connection is still down, I've managed to get in touch with the landlord and have the fault case no. and account no. now, this whole incident has been dragging on for 2 weeks now, any chance I can dm you the info to get it sorted?

  • StewartGilmour Stewart Gilmour (@StewartGilmour) reported

    @virginmedia It wasn't the installation that caused me to cancel, it was the appalling customer service that I've received from start to finish.

  • MichaelDuxbury Michael Duxbury (@MichaelDuxbury) reported

    Today 1. I got COVID 2. Virgin Media turned my internet off 3. Slack went down Think the universe is trying to tell me something.

  • jam_peter Jimmy (@jam_peter) reported

    @virginmedia why is your website still down?

  • solobasssteve SoloBassSteve 🎧 🚵🏿‍♀️ (@solobasssteve) reported

    @virginmedia I REALLY feel sorry for the people working in customer service at @virginmedia - I can't imagine what level of vitriol they must face from people livid at this shoddy messed up system and randomly massive charges added to people's bills...