Virgin Media Outage Report in Derbyshire, England

Problems in the last 24 hours in Derbyshire, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derbyshire, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Derbyshire, England

The most recent Virgin Media outage reports came from the following cities: Chesterfield, and Alfreton.

City	Problem Type	Report Time
Chesterfield	Internet	9 days ago
Chesterfield	Internet	16 days ago
Chesterfield	Internet	16 days ago
Alfreton	Internet	1 month ago
Chesterfield	TV	2 months ago
Alfreton	TV	2 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Derbyshire, England

Latest outage, problems and issue reports in Derbyshire and nearby locations:

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 4 minutes ago from Eastwood, England

  @virginmedia Yes I have contacted Virginmedia a couple of times. It looks like there is a problem in Nottingham NG16 area again. This is a common issue. Disconnections and lack of a quality service.

• 
  KaiQom 🎮⚽️ (@KaiQom) reported 4 minutes ago from Derbyshire, England

  @virginmedia it seems will be getting my vote when I switch mobile in a few weeks time. Please tell me you'll have some decent deals to help make the switch easier! 🤣

• 
  martyn english (@martynenglish2) reported 5 minutes ago from Blackwell, England

  @virginmedia I have attempted to upgrade my package via phone at 9.30 this morning and was informed that the requested would be done “ within the hour “ Over four hours later I’m still waiting, tried to call back and gave up after 25 minutes on hold. Help !

• 
  Amazon Aquatics (@AmazonAquatics1) reported 17 minutes ago from Ripley, England

  @virginmedia I just want to report an open cabinet on my street, and it's hard work, I don't want to sign up to your "community" as I have tried now twice and had to do the damn not a robot thing both times which takes ages and it says my email is not valid

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 17 minutes ago from Eastwood, England

  @Louise4Mh @virginmedia You wait till they try and rip you off by allowing reverse unsolicited text messages to your devices and charge you a £1 a message for a message never sent or received. Criminal.

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 23 minutes ago from Eastwood, England

  @virginmedia This could not have happened at a worse time for me. I'm happy to make them cups of tea if they fix the fault a little sooner.

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 25 minutes ago from Eastwood, England

  @virginmedia The loss of service registration doesn't even work!

• 
  Pauline Hancock (@PolH1966) reported 29 minutes ago from Derbyshire, England

  @virginmedia Customer Loyalty!! None! 25 years continuous service. Can't get my name right. Retention team ignorant and useless. My bill went up from £25 to £28.50 and the BEST they can do to keep me is £39!!!!!! What a Joke. Bye Bye Virgin. You've lost the plot!!!!

• 
  manicmum (@dacurrie1) reported 36 minutes ago from Derbyshire, England

  @virginmedia Your internet service is shockingly slow today

• 
  thomas coupe (@thomas_koop) reported 39 minutes ago from Hucknall under Huthwaite, England

  @virginmedia There is no issue in the area as neighbours with virgin are using the service without problem. What should I do to resolve the service

• 
  ryan tobin (@razzo1) reported 41 minutes ago from Eastwood, England

  @virginmedia sort football out on redbutton #awful

• 
  Ben Green (@BEN_GR33N) reported 42 minutes ago from Derbyshire, England

  @virginmedia No faults mentioned, cant get through on the phone to you either. Just found we have no TV, tried rebooting, didnt help.

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 42 minutes ago from Eastwood, England

  @virginmedia It's been like this for a while. I cannot rely on the service at all.

• 
  DigitalHazard (@DigitalHazard) reported 45 minutes ago from Derbyshire, England

  @virginmedia @c_dobstar DE21 myself, found this tweet through a search, it's down here as well, rebooting the modem works for 5 mins then died, can't remember login stuff.

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 45 minutes ago from Eastwood, England

  @virginmedia What would be really good is if you send out a message to your customers telling them there is an issue rather than leaving it to them to find out that they cannot use your services.

• 
  Roberto Diniro (@primmacoffee) reported 54 minutes ago from Chesterfield, England

  Dont know if it's just me but the new virgin media advert with the seal is funny as **** "LASEEERRSSSS"

• 
  Realoldguy/newpc (@NewpcOldguy) reported 56 minutes ago from Hucknall under Huthwaite, England

  @railperf @LNER @VirginTrains LNER, better trains, Inc HST! Better media/website, & far superior staff service. I would rather go ECML & across to Glasgow than suffer a Virgin experience.

• 
  martyn english (@martynenglish2) reported 57 minutes ago from Blackwell, England

  @virginmedia I have now been without my broadband for over 24 hours, are we anywhere near a resolution. A reply was expected last might but not received

• 
  thomas coupe (@thomas_koop) reported 58 minutes ago from Hucknall under Huthwaite, England

  @virginmedia Still no services at all yet the online check says there is an issue.

• 
  Richard Weedon (@richweedon77) reported 59 minutes ago from Derbyshire, England

  @virginmedia why do I keep having to tweet you regarding you appalling broadband. Again your service is down in DE3 area and I may have to go into work rather than work from home like I should be

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dan (@Dan68651219) reported 2 minutes ago

  @virginmedia They didn’t drop your collegeues out the phone down it was intentional... make no mistake it was not a disconnection, it was an actual “put the phone down” situation

• 
  MrsB (@MrsB83526837) reported 8 minutes ago

  @virginmedia I have been registered with them for years. I had 3 calls yesterday between 7.30 am and 8.00 am pretending to be from virgin regarding poor broadband

• 
  Lozo (@LozoCN) reported 12 minutes ago

  @virginmedia I have and their has been an outage in the area since Friday at around 2am, I’ve signed up for updates for when it’s fixed, I’ve used a lot of mobile data since yesterday morning. I sent a message to you yesterday and never got a response, only got one now when I’ve criticised.

• 
  Victor Mildew (@DoubtingVictor) reported 16 minutes ago

  @virginmedia 2/2 Please stop trying to dodge the issue! It’s not good enough and it’s not acceptable to blame COVID on the fact that you don’t wish to employ sufficient resources to answer your phones. I want you to throttle us back up to what I’m paying for and I’d like to speak to somebody.

• 
  amanda treacher (@tr_amanda) reported 18 minutes ago

  @virginmedia Reducing my service. At this rate think will cancel, I know we are in a pandemic but I’m a key worker and can’t hang on the phone for hours

• 
  Mark Fletcher (@Frogonastring) reported 19 minutes ago

  It develops - that conversation got disconnected whilst I had lunch, so I'm back in the queue again. @virginmedia, I think your systems are broken.

• 
  Kevin Birt (@BirtKevin) reported 21 minutes ago

  @virginmedia what is the problem in PA19 post code area? We’ve had no service for more than 24 hours

• 
  Beatie Edney 💙(freelancer) (@beatieedney) reported 23 minutes ago

  @virginmedia I also need to talk to Customer Service do I can leave what do I do?

• 
  Daniel sumner (@Daniels91769256) reported 23 minutes ago

  @virginmedia on hold for over a hour... customer service is terrible

• 
  jamie lee haynes (@jamieleehaynes) reported 25 minutes ago

  @virginmedia Right this is stupid I have been trying to contact you for four days now I got put on hold for over 2 1/2 hours the other day and I’ve still got nowhere I have tried on the forms but I’ve got nowhere either how is this fair