Virgin Media Outage Report in Derbyshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Derbyshire, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derbyshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Chesterfield, Alfreton, Sheffield, Selston and Derbyshire.
| City | Problem Type | Report Time |
|---|---|---|
 Chesterfield |
Internet | |
| Alfreton |
Phone | |
| Sheffield |
Total Blackout | |
| Sheffield |
Wi-fi | |
| Chesterfield |
Total Blackout | |
| Selston |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derbyshire, England
Latest outage, problems and issue reports in Derbyshire and nearby locations:
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Alex
(@alexwhit3head_) reported
from
Sheffield, England
Coincidence that BT & EE has been selling broadband all day in area and now my @virginmedia is down.
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Phil J
(@TWO_Librans) reported
from
Sheffield, England
@virginmedia Just want to lower my bill or cancel
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Amanda Brightmore
(@mandybaps1) reported
from
Sheffield, England
@virginmedia I've emailed MD and they called me within the hour and sorted my issue out within 10 minutes. You should be ashamed of yourselves
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Kathryn Cook
(@Kathryn_Cook1) reported
from
Derbyshire, England
@virginmedia Rubbish. I live in a cottage with minimal phone signal and 4g so rely on wifi. It’s down regularly and impacts my work as well as TV etc. Who would you recommend I move to?
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N1CK 4LL666D
(@nick_allgood) reported
from
Derbyshire, England
Waiting for the @dcfcofficial takeover is as painful as waiting for @virginmedia to deliver the phone I ordered on the 3rd May. So putting this out there - always been happy with Virgin but what’s the best mobile network cause it looks like I’ll be moving.
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Dave Martin
(@flyingscotsmin1) reported
from
Eastwood, England
@virginmedia what's going on?? TV is still not working!! Tried resetting and still nothing.
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Claire 💙
(@ClaireWinslade) reported
from
Sheffield, England
Moved to @virginmedia on Monday and router didn’t come. Then when it came Wednesday the internet wouldn’t connect. After 7 phone calls and an engineer called out it’s still not working 😡 and it seems if you are on hold for too long they just cut you off. So frustrating
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Ben Brailsford
(@benbrailsford) reported
from
Sheffield, England
@virginmedia on hold for 40 mins so far just to get you to cancel a service I don't even want 🤬
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Debbie 💜 🦋🦉
(@DeborahTaylor3) reported
from
Sheffield, England
@virginmedia what's the issue with answering a call? Line went dead, my mum can't receive incoming texts and is due an upgrade. Your customer service is terrible, God only knows what will happen when I call for TV
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Amanda Brightmore
(@mandybaps1) reported
from
Sheffield, England
@virginmedia Useless you haven't addressed my points. I will go directly to the managing director Lutz Schueler. Really disappointed and I woukd have expected better considering I have been a loyal customer.
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-BMiller-
(@BMiller36990477) reported
from
Sheffield, England
@virginmedia Sure, office this morning at about 8am. No service and Internet access by 9.30M and popped back late morning and still nothing around 10.45am. So finished my admin at home with my own broadband connection. Didn't call or raise the issue as its a pointless exercise. Cheers
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koko 🌻
(@Koko__Johnson) reported
from
Sheffield, England
@virginmedia hello, my grandmother is having issues with her TiVo Box, she's checked the cables and I've been online to check for service outage, and there's isn't any reported Can you help?
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koko 🌻
(@Koko__Johnson) reported
from
Sheffield, England
Virgin Media have the worst customer service in the world
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leigh.butler 🐏
(@barmylad34) reported
from
Derbyshire, England
@virginmedia why are you still not providing tv services today? Blackout!
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Diane Caira
(@diddles1970) reported
from
Sheffield, England
@virginmedia Do you have a business outage in S8? Can't get through to anyone. Wondering whether to send everyone home?
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grumpy man
(@Baddileyram) reported
from
Derbyshire, England
@virginmedia 6:30. 30 mins after time slot. Engineer brilliant apologetic, sadly telephone customer service not so good. But at least I'm online this evening.
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Mark Hewitt
(@Hi1mMark88) reported
from
Sheffield, England
@virginmedia broadband service has dropped out in Sheffield (s5) any know issues or reasons why this has happened. Service checker isn’t giving any information
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Amanda Brightmore
(@mandybaps1) reported
from
Sheffield, England
@virginmedia No one has informed me of this, I feel I have been misold again very poor. No one mentioned this previously I have been told it was a new promotional that was added, so again alot of tosh. Does anyone know what they are doing at virgin.
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Tony P
(@WorTony) reported
from
Selston, England
Hey @virginmedia I’m really loving the customer service - called 2 weeks ago to report a broken remote - I was told a new one would be on the way. I’m still waiting. I called yesterday and was told the email address I was giving and have had registered for 15-20 years was wrong
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Oli B
(@olibrown77) reported
from
Sheffield, England
@pauldevine1986 @virginmedia We are still down in S7. Nearly 24 hours now. Saying 2pm is the updated fix time. But that keeps getting pushed back 🙄😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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sophie rigg
(@sophierigg3) reported
What is actually wrong with virgin media internet, paying £80 or summit a year/month for it to keep lagging and constantly keep going down or cutting off for no reason ?! Acc rubbish ! @virginmedia sort it out please 😤
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Jo Cole ♿️ FBM CFS DCD TMJ
(@FBM_Warrior) reported
Well damn it Just realised won’t get the #AnimalCrossingNewHorizons update tomorrow (in 1hour) as got no internet Had no internet all day thanks to god knows wtf @virginmedia have been playing at! & no sign of getting any internet till midday tomorrow ffs
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Sulayman Hussein
(@SulaymanHussein) reported
@virginmedia you pieces of ****. Making me pay for Internet and you can’t even give me a stable connection. #YouLittleFraudsters
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Stepherz
(@StepherzM) reported
Thanks @virginmedia for kicking everyone in the house off the internet even though the router claims there is no issue and signal strength is "excellent", that's great.
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Carl
(@Carl58368795) reported
@lewis36551810 @virginmedia Created a Twitter just to say that? What a ******* idiot you are.
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Brennan
(@brelev99) reported
@virginmedia why’s my WiFi been down 8 nights out of the past 11 ******** am I paying for ??
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Jack Cooper
(@Nathaniel2481) reported
@virginmedia is there a webchat or anything I can contact you on, my WiFi is down again and I'm unable to log into the connect app so there's no real other way to talk to someone quickly in order to solve my problems
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GEORGE
(@gogs42) reported
@virginmedia @ofcom Hi thanks but this isn’t helpful. This talks about computers & nothing to do with the issue. Y doesn’t Virgin provide call blocking like mobile providers & Y can’t I report scam calls to u? Did the data hack Virgin have last year comprise my home phone number?
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Rebecca Barber
(@becashtonox) reported
@virginmedia since I can't seem to get through to an actual human can someone please tell me why I'm paying £37 a month for broadband that has now been down with "known issues" since Sunday. Coming on for an hour before having issues again? (Not to mention the other issues!)
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usman
(@usman12929212) reported
@virginmedia Stay away. Terrible services NO signals upstairs . I am keep calling them and staying on the phone for hours but result is ZERO.