Virgin Media Outage Report in Derbyshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Derbyshire, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derbyshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Sheffield, Chesterfield, Selston and Derbyshire.
| City | Problem Type | Report Time |
|---|---|---|
 Sheffield |
Wi-fi | |
| Chesterfield |
Total Blackout | |
| Selston |
Internet | |
| Chesterfield |
Internet | |
| Sheffield |
TV | |
| Sheffield |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derbyshire, England
Latest outage, problems and issue reports in Derbyshire and nearby locations:
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suntattoo66
(@suntattoo66) reported
from
Sheffield, England
@virginmedia Yes I did . useless ..no help at all
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suntattoo66
(@suntattoo66) reported
from
Sheffield, England
@virginmedia I 1st used web chat and was offered the same package then I rang explaining I'm struggling to pay and will have to cancel. No reduction in package or price. Just told to ring back
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Ben Green
(@BEN_GR33N) reported
from
Derbyshire, England
@virginmedia No faults mentioned, cant get through on the phone to you either. Just found we have no TV, tried rebooting, didnt help.
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thomas coupe
(@thomas_koop) reported
from
Hucknall under Huthwaite, England
@virginmedia There is no issue in the area as neighbours with virgin are using the service without problem. What should I do to resolve the service
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Amazon Aquatics
(@AmazonAquatics1) reported
from
Ripley, England
@virginmedia I just want to report an open cabinet on my street, and it's hard work, I don't want to sign up to your "community" as I have tried now twice and had to do the damn not a robot thing both times which takes ages and it says my email is not valid
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Louise Robinson
(@Louisenurse) reported
from
Sheffield, England
@virginmedia @Virgin desperately trying to sort husbands phone (reliant on it for elderly relatives) when asked customer services name they put the phone down !!!
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Kevin Renshaw
(@KevinRenshaw5) reported
from
Sheffield, England
@virginmedia My concern is that you disconnected me on Saturday and 6 days later and about 5 hours of calls later and 3 times being promised it would back on. I STILL HAVE NO SERVICE! I am not concerned I am annoyed by your inability to act!
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Julian McFarlane
(@TheMrMcFarlane) reported
from
Sheffield, England
A second day of downtime thanks to @virginmedia a huge broadband outage in the office means no phones, no internet and £000's in potential losses. 20+ minutes on hold to be told that connection "could" be back this aft. Thanks @virgin @VirginMediaCorp
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Amy Carter
(@art_inspires) reported
from
Sheffield, England
@virginmedia why can’t I get through to your technical helpline - we’ve tried last night and tonight. The waiting times are ridiculous. And the problem still isn’t fixed.
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Tom staniforth
(@tomstanny) reported
from
Sheffield, England
Twice now I've been let down by @virginmedia 2 holiday days taken and still no engineer has turned up despite receiving letters of install dates. Customer service didn't even seem to care #shocking 😡
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Kevin Renshaw
(@KevinRenshaw5) reported
from
Sheffield, England
@virginmedia Done that as well. I have made at least 20 calls to you and been promised reconnection on numerous occasions and then nothing happens and I go through it all again. Your customer service is dreadful
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Emma Bodley
(@EmmaBodley1) reported
from
Sheffield, England
@virginmedia just had a sales call from you guys and the woman I spoke to was extremely rude. Maybe you should just let people ring you if they wish to change their services.😡
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Tom staniforth
(@tomstanny) reported
from
Sheffield, England
@virginmedia Great news. Virgin was installed today.... still not working tho and now I've been told saturday. Joke of a company
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Bethan
(@bethanwoollvin) reported
from
Sheffield, England
@virginmedia We logged our complaint with a senior manager with virgin business. They gave us this number.
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suntattoo66
(@suntattoo66) reported
from
Sheffield, England
Very disappointed with @virginmedia @richardbranson got told to ring back in a couple of months but 2 staff members when I complained I could not afford the rise in price £44 now £61.50. No help at all
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Tom staniforth
(@tomstanny) reported
from
Sheffield, England
@rjm_53 @virginmedia Rod, @virginmedia talk shit pal
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Tom staniforth
(@tomstanny) reported
from
Sheffield, England
@virginmedia My house requires the cable pulling in under the road, however you did know about this. My problem is I've been given 2 dates and I've used 2 holidays. 1st date engineer turned up but didn't do anything 2nd date didn't turn up at all. Useless!!
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@Louise4Mh @virginmedia You wait till they try and rip you off by allowing reverse unsolicited text messages to your devices and charge you a £1 a message for a message never sent or received. Criminal.
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thomas coupe
(@thomas_koop) reported
from
Hucknall under Huthwaite, England
@virginmedia Still no services at all yet the online check says there is an issue.
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Laur-Arghhh! 👻
(@Laurara31) reported
from
Sheffield, England
@virginmedia absolutely shocking customer service just received on the phone. Total outage expected until 6pm today and we are trying to operate a business!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Fiona Baker
(@Haffertee) reported
Hour 37 in the worst customer service saga in the history of customer service with the moron robots @virginmedia let’s see what today brings in this absolute **** show
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Liz Cannings
(@zil75) reported
@virginmedia I've just purchased the new @ElvisPresley film to find put you don't support subtitles for the those who have #hardofhearing £20 down and I can't hear it
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Stephen Gatfield-Holmes
(@sgatfieldholmes) reported
After 7 phone calls @virginmedia said that an engineer would be visiting yesterday to install our internet. The engineer would call us an hour before arrival & that someone would call us at the end of the day to make sure it all went ok…0/3 happened 😡 #FAIL #virginmedia #Joke
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A Lapse in Time among the Stars.
(@A_lapse_in_time) reported
@virginmedia when are you going to reply to my tweets. Your service is crap. You disconnected me now I am told 72 hours to get my services back after your error not mine. I want a phone call now.
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Wasim
(@W_A_S_1_M) reported
@virginmedia No Internet service for over 24h. Contacted customer service, got cut off twice & no attempt to call me back. After 3rd attempt I was informed it'll be fixed today.Still no service & you expect me to pay £53 for fibre broadband only. Accept my cancellation.❌
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Richard
(@RonnieTaff) reported
@virginmedia My internet and tv has gone down from 1800 until 10-1200 the following day, everyday since Wednesday I am@sick@of calling to get it resolved
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Bill
(@suntuenmun) reported
@virginmedia Morning. I have an appointment for your engineer to fix my landline on Monday, tomorrow. Pl. help me to cancel this appointment as the landline suddenly comes back. My a/c no. is 200273004 in SL1. Thx.
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David Owen
(@AhhYeahh_) reported
@virginmedia I'm having problems with my broadband, it has been frequently going down for almost a week and progressively getting worse. I've resetted, rebooted, checked wires, but all to no avail. Service status says it's all good?!
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Christian Zberowski
(@CZberowski) reported
@virginmedia Nothing has been advised at all... The problem is I haven't managed to speak to member of your team at all. I just want to speak to an actual human being. NOT an automated voice. This isn't helpful at all! It feels impossible to get any help from your customer service at all.
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Jessica 🖤
(@KristalKarma_) reported
@virginmedia Would be great if I could stream anything but my WiFi is so **** I can't. Got to love it