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Virgin Media

Virgin Media outages and service status in Derbyshire, England

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Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Derbyshire, including 0 direct reports.
  • The most common problems reported in this area mention Internet.
  • 100% Internet (100%)

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Derbyshire, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derbyshire, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Derbyshire, England

The most recent Virgin Media outage reports came from the following cities: Dronfield, and Chesterfield.

CityProblem TypeReport Time
Dronfield Internet 17 days ago

Community Discussion

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Virgin Media Issues Reports Near Derbyshire, England

Latest outage, problems and issue reports in Derbyshire and nearby locations:

  • rlswilliams
    Richard Williams (@rlswilliams) reported from Eastwood, England

    .@virginmedia call wait time for sales is 0.9 seconds. Transferred to 'Customer Support', and have been waiting for 34 minutes so far. #priorities 🤔

  • jonrileynffc
    Jon (@jonrileynffc) reported from Selston, England

    @virginmedia the picture quality on my sky sports is awful. Can barely make out who the players are 😕

  • Chops_Wallage
    Michael Wallage (@Chops_Wallage) reported from Ripley, England

    @virginmedia customer care should be renamed ‘customer don’t give a ****’ How long waiting to speak to someone...??? #rubbish #crapservice

  • Baddileyram
    grumpy man (@Baddileyram) reported from Derbyshire, England

    @virginmedia 6:30. 30 mins after time slot. Engineer brilliant apologetic, sadly telephone customer service not so good. But at least I'm online this evening.

  • WorTony
    Tony P (@WorTony) reported from Selston, England

    Hey @virginmedia I’m really loving the customer service - called 2 weeks ago to report a broken remote - I was told a new one would be on the way. I’m still waiting. I called yesterday and was told the email address I was giving and have had registered for 15-20 years was wrong

  • petetweet1306
    Pete Hudson (@petetweet1306) reported from Derbyshire, England

    @virginmedia No tv signal in Derby ?

  • Michaelh747
    Michael Harrison (@Michaelh747) reported from Staveley, England

    @richardbranson yo! Can you fix my internet? @virginmedia

  • acmtix
    𝘼𝙙𝙖𝙢🐰 (@acmtix) reported from Eastwood, England

    @virginmedia What would be really good is if you send out a message to your customers telling them there is an issue rather than leaving it to them to find out that they cannot use your services.

  • KMShaw75
    Karl shaw (@KMShaw75) reported from Derbyshire, England

    @virginmedia I need someone to speak to me asap. I've tried and tried to call to resolve the issue but nothing is happening and even when I called to leave after being on hold the lady put the phone down after 10 seconds. Seriously not happy

  • acmtix
    𝘼𝙙𝙖𝙢🐰 (@acmtix) reported from Eastwood, England

    @virginmedia The loss of service registration doesn't even work!

  • trevortuffin
    trevor tuffin (@trevortuffin) reported from Blackwell, England

    VIRGIN MEDIA NOT FIT FOR PURPOSE YET AGAIN MY INTERNET HAS DROPPED OUT BUT NO OFFER OF SOME REFUND COME MR MUSK HURRY AND GET THAT SKYLINK HERE IN UK SO I CAN GET RID OF POOR SERVICE FROM VIRGIN MEDIA.

  • derbytrim
    John Byrne 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@derbytrim) reported from Belper, England

    @virginmedia poor customer service i can't cancel my contract online and cant get through on the phone after 30 minutes waiting , ironic for a media company.

  • trevortuffin
    trevor tuffin (@trevortuffin) reported from Blackwell, England

    MESSAGE TO VIRGIN MEDIA IF MY INTERNET DROPS OUT AGAIN ONCE MORE I WILL DEFINATELY CANCEL MY CONTRACT FOR BREACH .

  • StephenKFrost1
    Stephen (@StephenKFrost1) reported from Eastwood, England

    @virginmedia work done on our internet network has left us with weak security at the same time this was happening I had a new update on my Apple iPhone. Not ver happy with situation.

  • richweedon77
    Richard Weedon (@richweedon77) reported from Derbyshire, England

    @virginmedia what is going on with your service in DE3. Rubbish service all last week and when we phoned told not enough people in the area had complained. Now no internet this evening. This is getting beyond a joke

  • karen_smithxx
    Karen Smith (@karen_smithxx) reported from Derbyshire, England

    @virginmedia can you confirm if there are any issues in DE22 please. Unable to connect to broadband.

  • Tomasu87
    Thomas Robinson (@Tomasu87) reported from Staveley, England

    @virginmedia I can’t login in to my email it’s says that part of the site is down do u knowwhen it mite working again

  • jijimon2000
    🤷🏼‍♂️Matt Bates™👨🏼‍💻 (@jijimon2000) reported from Brimington, England

    @virginmedia not gonna lie. Second night in a row that the router keeps rebooting and the internet keeps cutting out. I can live with that......tomorrow when I have a new cohort of learners to enrol if it’s not working, that’s gonna cause me a huge amount of stress

  • RyyyyRyyy
    Ryan🏳️‍🌈 (@RyyyyRyyy) reported from Chesterfield, England

    @virginmedia had this issue all night, not acceptable!!

  • PolH1966
    Pauline Hancock (@PolH1966) reported from Derbyshire, England

    @virginmedia Customer Loyalty!! None! 25 years continuous service. Can't get my name right. Retention team ignorant and useless. My bill went up from £25 to £28.50 and the BEST they can do to keep me is £39!!!!!! What a Joke. Bye Bye Virgin. You've lost the plot!!!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • PaddySw99745534
    Paddy Sweeney (@PaddySw99745534) reported

    @virginmedia @_JIMBO55 What do I do with your faulty equipment. I will soon be cancelling your awful service and requesting a refund for the period without service. Should I involve my barrister or will you sort this out.

  • PaddySw99745534
    Paddy Sweeney (@PaddySw99745534) reported

    @virginmedia @pholmes38 Repeatedly sent messages/emails explaining the issues. You don’t appear to know what you are doing. Awful customer service. Paddy Sweeney

  • KatNyc1
    Kat Nycoll (@KatNyc1) reported

    @virginmedia I would like to make a complaint on behalf of my housebound disabled aunt who has been without any service since Friday- can’t get food, drs , or contact anybody This is a disgrace Your staff won’t connect me to complaints team

  • Irate_Jobbie
    Irate_Jobbie (@Irate_Jobbie) reported

    @AwTroon Many, many years ago, I called virgin media to tell them I was leaving. They asked why, I said you don't offer value for money anymore. Sorry you're leaving but that is the best price, you already have. It was expensive. No problem, bye now. Next day, virgin cold calls me. Asks me to confirm who I am. I said no, you are calling me, you should know. Guy was annoyed as he was phoning to offer me a better deal. I said fine, I'll call the same retentions team I called yesterday to leave and I'll know it's actually virgin. He got angry, said they can't offer discounts, only he could and if I didn't confirm my details, he couldn't give me the offer. I just told him I could no longer do business with virgin due to such poor security procedures. He seemed very angry about the fact I wasn't willing to give personal identifiable information to a stranger cold calling me. Never paid them a penny again.

  • Ang_Jones72
    Andrea Jones (@Ang_Jones72) reported

    @Graelwyn So many people have had issues with virgin media. Cancelling was a nightmare for my parents.very bad company

  • Beastial_Maggot
    Robert Grace (@Beastial_Maggot) reported

    @virginmedia When trying to sign into virgin,once my email & password has been verified I am told to “return to the place were you started your journey “.So I go back to the virgin tv go home only to be told to sign in AGAIN ! And goes round and round……

  • alibali50
    ⚫️ Ali 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@alibali50) reported

    @virginmedia Not my issue. Read post above.

  • PaulOBrienKil
    Paul O'Brien (@PaulOBrienKil) reported

    @virginmedia @MizzCQ I strongly urge anyone thinking of subscribing to @virginmedia to NOT do it. Took over a hour to get through to customer service & they still won't fix their mistake. Shambles of an organisation.

  • DermotCarmody
    Dermot Carmody (@DermotCarmody) reported

    @virginmedia hi. Your phone service and chat service are both failing after I input my account number.

  • Colinmc7t
    Colin (@Colinmc7t) reported

    @virginmedia Yeah yeah yeah absolutely useless service