Is Virgin Media having an outage in Derbyshire, England?

@virginmedia gunna sort your shit internet out or what

@virginmedia Guys I think you have a pretty major broadband outage in the West Yorkshire area. The amount of tweets coming suddenly stopped last nightaround 10ish. Hope that helps #dcfc

@virginmedia That would be me then, no service since lunchtime!!

@virginmedia the company that’s only looks after new customers, not long serving ones. Me: paying £34 for vivid100. New customers £29 or £34 for vivid200. VM customer services, well you can have vivid200 for only £54. 😳🤬

@virginmedia every sodding night at 7! No internet, connection dropping out, router rebooting itself 😡😡😡I think another provider is the answer if you can’t sort your shit out! I pay for fibre I expect fibre, not old dial up crap that took ages to connect & dropped every 2secs

@virginmedia dear team I can't check account online as don't have login details handy but area code is sheffield 14 I think theres been no TV or WiFi since about 5pm please check status of area

@bt_uk starting to regret signing up again to bt ....been having problems for months ...still not resolved ....good job virgin media isn't available 😢

@virginmedia Hi, there’s nothing wrong with my service, the connection is perfect, it’s just the router/modem (Hub 3.0) GUI that’s very very poor.

@virginmedia Hi, my equipment is irrelevant, the GUI on the routers admin page is just terribly slow, I’ve tried two different pcs, different browsers, even my phone, it’s the router/modem configuration pages are shocking slow to respond to any form of user input.

@ShappiKhorsandi @virginmedia @virginmedia are absolutely useless when it comes to customer service. As others have said, the only way I ever got any help was by contacting the office of the chief exec. Better still, cancel and switch to an organisation who know what they are doing.

@AmFearUaine The worst one is virgin media. Goes on FOREVER.. 😂

@virginmedia The service is on permanent down time. Hence moving to @SkyUK no problems since

Ffs @virginmedia my internet is fine all morning..suddenly goes off. Ring your "helpline" and apparently you expect to have problem solved by 8.25 PM!!!!

@virginmedia so please explain the 20% hike in my bill every month just because you are discontinuing my chosen plan and offering me exactly the same plan for an extra £3 per month, been a customer longer than I care to remember but utterly disgusted by this #virginmobile

@munkilove @SkyUK @NatalieMariaS59 @virginmedia I wouldn’t bother, if cancel and move to @virginmedia That’s what I’m going to do

@virginmedia it’s beginning to get pretty difficult to do work when the broadband keeps going down...

@virginmedia I have been having the odd few issues lately, recently the main issue is loss of any connection at night time. When I try to log into my account, via phone because my £46pm broadband is down, so I can see if there is an issue a few things happen... [1/4]

@virginmedia I got through but sadly not much help. I'm getting conflicting information. It seems I cannot change my user name to an email address already registered with you. That's complete nonsense!

@virginmedia Brilliant answer! Except the person I spoke to said it was a problem affecting this area ... it doesn’t matter how it’s affecting anyone / we aren’t getting what we’ve paid for and this is why people are desperate for a credible, honest, reliable, trustworthy provider....

@mrpotholeuk @Dicko1945 @virginmedia are clueless, I have had to report many similar problems and WORSE to Derbyshire County Council locally.

@LiamKing87 @nathanjarman8 @virginmedia Poor that is kingy 👎👎

Always see lots of people spouting off when they get what they perceive to be a poor service, but don’t speak out when they get a good service. Once again @virginmedia have excelled themselves sorting out my issue. Never had a bad experience with them. #VirginMedia #TiVo

@virginmedia been on hold for 45 minutes all i wanna do is cancel my contract with your shit company

@virginmedia it’s bad when you have to turn off your super fast broadband and use 4G because your WiFi is so bad BUT virgin media say there is no problems DO NOT SIGN UP WITH VIRGIN MEDIA #theworstserviceprovider 2 years of complaints and terrible service

Anybody having issues with sky sports channels on @virginmedia. Only sky sports news working! Not happy!

@Matthew_Wright @virginmedia I paid to come away from virgin years ago even though as a single parent money was very tight. I went to Sky and their customer services have been 100% better. Would never go back to Virgin. The way they spoke to me was diabolical.

@virginmedia Already done that. 3 times recently. Each time you run a test, it then works agan for a few days and then breaks down. Pretty frustratimg considering the box is brand new and was only fitted 3 weeks ago.....

@virginmedia Poor, couldn’t watch it live as I was travelling back from a game that I wanted to see the highlights of and FULLY expected to be able to watch it this morning as per usual

Thanks @virginmedia for the lack of FAST BROADBAND. Not back on until at least 27th Dec!!!!!!!! Kids unable to play on Xbox & IPad. Happy Christmas to us. Complaint letter on its way to you.

Sorted a new rolling contract with @virginmedia for £96.12 got an email saying it will be £112 called them nothing on the system regarding the new deal still waiting for them to call me back not very good customer service

@virginmedia The last resolution was approx 10 days ago, your team member promised to connected within 24 hours and it’s still not resolved

@virginmedia No after being promised at least 4 times that the line would be reconnected with 48 hours. It’s my in-laws home and the customer service has been a disgrace and charged for calls from their mobiles for at least 1 hour each call, still being charged and bills still being sent

@virginmedia Apparently it's a mistake based upon a price increase before I signed my contract ie NOT included in my price. Customer services say they will correct on a monthly basis, but I want that in writing, which they are adamant they can't/won't do. Contract signed in November

@virginmedia how stupid making BBC 2 hd therefore making me unable to watch with sound

Really needing help with my phone @virginmedia I would call but my handset won’t allow it...have emailed but no response...getting frustrated now! #helpplease #virginmedia

Not a single day goes by without my @virginmedia broadband having intermittent problems for an hour or so! #Shoddy

Glad I've just noticed I have a gig of @giffgaff data to use by end of the day as @virginmedia is going to be down for rest of the day

What the hells going on with @virginmedia my TV and internet are down. But not only is the net down its messed up my router I can't even wlan over it like I usually can when the internet goes down so I can't even turn my lights on or off #firstworldproblems

@virginmedia Done that every time. Says service is running normal or can't find any issues. Also had engineers out 6 times who gave us the new router (and a replacement), but no issues. Its not even a "popular service time" as it happens at different times including 11am, 3am, 4pm, 9pm.

@virginmedia We can't do wired as we have a 3 storey house! Get charged a fortune for a service we can't even use most of the time! If @SkyUK reply to our message stating they can price match we'll be switching. Gone on too long with no resolution from VM.

@virginmedia @milesSI This is exactly the reason I left. Good internet, shocking customer service.

@Emmanuel_Mabs @gazd83 @virginmedia Oh absolutely, but evidently @virginmedia started charging a shit load more for no good reason - hence them being able to take the price back down.

The @virginmedia V6 boxes are so poor. For no reason at all the two boxes can no longer communicate to share recordings. Reset one box but it's said "Deleting everything..." for about 3 hours. Joke.

Yet again more outage from @virginmedia getting sick of it

@virginmedia I need to talk to a human can u direct me please ur robots are shit and ur internet is shit

@virginmedia Back on Now, but sketchy and very slow! Eventually got through to customer service and was told on would get two days free! ... but this in fact is - I would be charged for the near 3 days of no service! Nothing will in fact be given free 😲

@virginmedia Broadband service is down to S7 1NJ since approx 9:45am today. No known fault showing on your online service status.

Typical I finally cough up for #netflix and @virginmedia decides to constantly go down when ever I press play

@redman1_amanda @virginmedia @bt_uk I moved to sky earlier after years of virgin so glad I did it's cheaper and I've got internet for less money wish they would stop sending letters with there offers I'd Never go bk to @virginmedia after this year

It’s a good job @giffgaff give you extra 1GB for free! Need it since @virginmedia internet has down YET again all day... with no updates, used all my data nearly😔😫😭 #hardlife

@virginmedia I spoke to them on the phone this morning and they are not prepared to offer the same as my neighbour as he is a new customer. Apparently I have to have a TV package which I don’t want. This doesn’t seem right or fair to me particularly as I have been with you for so long.

@virginmedia Yes I have reset it so many times I even called and they were no hope but said are sending some one out which no one has came and I go on the status page and my area is fine so I dunno what’s up I just need help ASAP

@virginmedia Dad has called and has been told they will send a new box on Wednesday. Not brilliant as that will be over a week without internet but if there is still an issue on Wednesday I will text the number above. J

@virginmedia That’s the number I’ve been on hold to, then got cut off. I have 3 phone acc, TV, broadband and a business acc. I just want to cancel one sim and it seems impossible

@virginmedia I have had no internet all day on hub 3.0 can u help as I need internet ASAP can u help I’ve tried everything and it got green flashing arrows solid base light and solid WiFi light all green

@virginmedia my broadband has been down all day AGAIN.Tried all the necessary steps on the website to sort it,cannot get through to speak to an actual person on your helpline. This happens so often and it’s SO frustrating. Can you please advise

@virginmedia I am away in Europe again from tomorrow and need a service that works. I have been on hold for 30mins several calls and your assistant cut me off despite a promise at the start of the call that they will ring straight back should the call end. I’m still waiting 2.5hr later!!

@virginmedia Mobile Phone, I want to cancel a sim

@virginmedia It is for tv broadband , there is no direct debit set up as it was never a good date so money wasn’t there to cover it , all I want is to set up an auto card payment to pay my bill on fri so services don’t get restricted my son has GCSEs and needs to be able to revise

@virginmedia Please can you call me. I am ready to cancel if this is not resolved today. Your service does not meet even the minimum standard required.