Virgin Media

Virgin Media Outage Report in Derbyshire, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Derbyshire come from postal codes DE4.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Derbyshire, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derbyshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Derbyshire, England 01/08/2026 14:30

January 08: Problems at Virgin Media

Virgin Media is having issues since 07:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Derbyshire, England

The most recent Virgin Media outage reports came from the following cities: Sheffield, Chesterfield and Derbyshire.

Loading map, please wait...
City Problem Type Report Time
United KingdomSheffield TV
United KingdomSheffield TV
United KingdomChesterfield Internet
United KingdomSheffield Internet
United KingdomSheffield Wi-fi
United KingdomSheffield Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Derbyshire, England

Latest outage, problems and issue reports in Derbyshire and nearby locations:

  • marie_kate2 🌹 M-K 🌹 🇮🇪 (KATE) (@marie_kate2) reported from Matlock, England

    @RaziqulYT @virginmedia 11years and never had a problem 👍

  • dawnproc 👻🤩DP 🤩👻 (@dawnproc) reported from Sheffield, England

    @virginmedia Hi, no issues with Hub or my account so I’m guessing it was a scam call 😳

  • Tomasu87 Thomas Robinson (@Tomasu87) reported from Chesterfield, England

    Hi @virginmedia your email part of the web site has been down for about week now

  • stuartbquick Stuart Bolton (@stuartbquick) reported from Sheffield, England

    @virginmedia I’m not impressed. Switched for phone and broadband on 31st Aug. Telephone switch got rescheduled on the day of installation! Had to get existing provider to extend contract for 2wks. Broadband is constantly buffering and now gone down. @NOWTV @VodafoneUK better.

  • lisasevern Lisa Severn (@lisasevern) reported from Sheffield, England

    @SkyHelpTeam wow, it's hard to buy a new service from you guys. You're in danger of making Virgin Media look good here

  • JazGreer Jaz Greer (@JazGreer) reported from Derbyshire, England

    @virginmedia taking two days, and waiting 29 hours since last chat message was responded to to try to change my package! Started chat Friday night, been passed three times to different people and now no response! This is NOT good customer service irrespective of Covid....

  • Jamiehickling15 Jamie Hickling (@Jamiehickling15) reported from Hucknall under Huthwaite, England

    Ay yoo, @virginmedia, fix my mans @siMzaahh wifi it's been down 4 days and I need my Warzone duo back online.🤨

  • Michaelh747 Michael Harrison (@Michaelh747) reported from Staveley, England

    @virginmedia hey guys! One of my network ports on my router has stopped working. Any ideas if I can get a new router? I can DM you my details?

  • Nude_Jay Jay🧘🏻‍♂️🧔🏻 (@Nude_Jay) reported from Sheffield, England

    @openswimmer7 @virginmedia Really bad. In total yesterday spent 4.5 hours on the phone. Only wanted to renew, then everything else got broke on the way. Fingers crossed now sorted 😐

  • dawnproc 👻🤩DP 🤩👻 (@dawnproc) reported from Sheffield, England

    @virginmedia why have you just contacted me to tell me my internet service will be disconnected in four hours as we need a new router?? We had one last week and you’ve been out to it twice since 😳

  • MJNashy Matthew Nash (@MJNashy) reported from Hucknall under Huthwaite, England

    @Tash__Wilson @virginmedia Their customer service isn’t good. I had direct debit cancelled by them (didn’t tell me) and charged me for moving house (again didn’t tell me). Them and Sky are similiar, they’ll happily take money but even when it’s their fault the most you get maybe and apology and credit.

  • jojo_oh_jojo Jo of JAM Artworks (@jojo_oh_jojo) reported from Sheffield, England

    @KatePinkSmith @virginmedia I finally made the break from Virgin last week, moved to BT. Shocking service all round xx

  • Michaelh747 Michael Harrison (@Michaelh747) reported from Staveley, England

    @virginmedia Well it keeps cutting out and I still haven't had a response about my broken network port on the router. I'm just stuck

  • robbiederby Robin Palmer (@robbiederby) reported from Derbyshire, England

    @zanti @VodafoneUK Yes, but compared with the likes of other networks, my tablet has a @virginmedia SIM in it and that consistently gets between 70-100Mbps.. And they don't even run their own mobile network!

  • Michaelh747 Michael Harrison (@Michaelh747) reported from Staveley, England

    @richardbranson yo! Can you fix my internet? @virginmedia

  • Yorkie_Jock Derek Libberton 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Yorkie_Jock) reported from Sheffield, England

    @virginmedia hello, we had a letter saying work would be carried out on broadband 23rd Oct, my partner is at home today booked into an NHS online training course and has no service. Called cust svcs, msg says work being carried out today. Why no notification?

  • Tomasu87 Thomas Robinson (@Tomasu87) reported from Staveley, England

    @virginmedia I can’t login in to my email it’s says that part of the site is down do u knowwhen it mite working again

  • mechasquid Andy Welland (@mechasquid) reported from Sheffield, England

    @virginmedia hi there! Do you have a customer support email address at all? Broadband customer here. I can’t get through on phone or live chat and need to discuss service issues and wish to downgrade service. Hope you can help!

  • StuN_UK StuN UK (@StuN_UK) reported from Sheffield, England

    @SkyHelpTeam Losing patience waiting for you to contact me about changing my V1 Sky Q box for V2. Fed up with some UHD recordings having software errors. 6 months left on my contract but I’m considering taking a financial hit, terminating it & leaving for @Virginmedia

  • Michaelh747 Michael Harrison (@Michaelh747) reported from Staveley, England

    @virginmedia Well one of my network ports still isn't working. Had the router for years. Anyway I can get a replacement?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Kimhans23447750 Kim hanson (@Kimhans23447750) reported

    @virginmedia June some of which would be refunded eventually this is not acceptable I spent 2 days being passed from pillar to post every person I spoke to denied everything the person befor had said. I planned to cancel direct debit after April payment a man called Brian Sutherland phoned

  • CindyLauraLou_x Laura Sutcliffe (@CindyLauraLou_x) reported

    @virginmedia your 8th customer agent refused to give us her name and cut off our call, transferring us to another department. We are now sat on hold. AGAIN.

  • EuphoriacA Andrew (@EuphoriacA) reported

    @SimonMiller316 @AudioTechnicaUK April must be your bad luck month. Virgin media, then Youtube and now your audio equipment.

  • 4442444its A (@4442444its) reported

    @GWYB_83 hi there I am having issues with my virgin media connecting to my work VPN. It has suddenly just stopped working. I know it was a while back but did you manage to get yours fixed and working please? Many thanks in advance

  • Kaels_P Kaela (@Kaels_P) reported

    @virginmedia Can you let customers know how long it will take to simply cancel a contract with you because so far I've been on hold to dry music for an hour whilst also using your incredibly slow text service simultaneously. Zero progress. 🙄

  • watfordfc09 Daniel Baillie (@watfordfc09) reported

    @virginmedia It’s a shame that you cannot provide a service for someone when a TV box or broadband hub doesn’t work and you want it to be sent to your house that you used to provide the service and now you don’t I would like it back if it’s possible

  • JENKO_FN JENKO (@JENKO_FN) reported

    @virginmedia @Junoman_5 Even the personal customer support ask only 'Bot' questions @Junoman_5 . I've been there. Embarrasing company

  • Redbazza23 Barry Spencer (@Redbazza23) reported

    @virginmedia Hi Still had no phone call , so I called them as soon as I mentioned, I wanted to cancel the line was disconnected, next contact for me os ofcom maybe they can help.

  • GuyBurrell Guy Burrell INDYREF2🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@GuyBurrell) reported

    @virginmedia Summer 2020. If it's a local issue it's lasted a very long time.

  • Kimhans23447750 Kim hanson (@Kimhans23447750) reported

    @virginmedia me the next day said he was disgusted with the way I’d been, treated and told me to cancel direct debit there and then as you owed me money I then got emails and phone calls asking for money I have tried to contact this man again but cannot speak to him been cut off