Virgin Media Outage Report in Derbyshire, England

Problems in the last 24 hours in Derbyshire, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derbyshire, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Derbyshire, England

The most recent Virgin Media outage reports came from the following cities: Chesterfield, and Alfreton.

City	Problem Type	Report Time
Chesterfield	Internet	6 days ago
Chesterfield	Internet	13 days ago
Chesterfield	Internet	13 days ago
Alfreton	Internet	1 month ago
Chesterfield	TV	2 months ago
Alfreton	TV	2 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Derbyshire, England

Latest outage, problems and issue reports in Derbyshire and nearby locations:

• 
  leigh.butler 🐏 (@barmylad34) reported 7 minutes ago from Derbyshire, England

  @virginmedia as usual disgusting service from you guys. Try to talk to someone you pass me on and cut me off. You show a number to call that says it’s incorrect and cut me off. You really are the worst provider in the country

• 
  Becks. 🐏 (@BMinion25) reported 9 minutes ago from Derbyshire, England

  @virginmedia hello internet is down and has been since 7:15am this morning……

• 
  Sophie (@Tearastar) reported 10 minutes ago from Derbyshire, England

  God it’s been legit a week and they still haven’t fixed the internet wtf 😢 God @virginmedia sucks

• 
  Pete Hudson (@petetweet1306) reported 11 minutes ago from Derbyshire, England

  @virginmedia No tv signal in Derby ?

• 
  leigh.butler 🐏 (@barmylad34) reported 12 minutes ago from Derbyshire, England

  @virginmedia why are you still not providing tv services today? Blackout!

• 
  Tony P (@WorTony) reported 14 minutes ago from Selston, England

  Hey @virginmedia I’m really loving the customer service - called 2 weeks ago to report a broken remote - I was told a new one would be on the way. I’m still waiting. I called yesterday and was told the email address I was giving and have had registered for 15-20 years was wrong

• 
  leigh.butler 🐏 (@barmylad34) reported 19 minutes ago from Derbyshire, England

  Anyone else got blank tv from @virginmedia ? Usual service of not supplying!

• 
  GiinaGii 🐱🌿 (@giinagii) reported 19 minutes ago from Tupton, England

  @virginmedia @trigger_hippy VM need to stop blaming us and fix their issues!

• 
  Sophie (@Tearastar) reported 21 minutes ago from Derbyshire, England

  @virginmedia We spoke to you guys last Tuesday apparently there is an issue effecting 25% of our area @AceTrainerLiam knows more he’s the account owner

• 
  Dave Harwood (@DaveHarwood1) reported 22 minutes ago from South Normanton, England

  @virginmedia Why is it so damn frustrating to actually speak to someone regarding a mobile issue?

• 
  nickih1 (@nicki1712) reported 25 minutes ago from Derbyshire, England

  @JaneHutchby @virginmedia That's awful I've had so much trouble with them. They did an upgrade which knackered up my tv and virgin tv took them months and several visits to admit it was that that messed it up and eventually got them to put back to what if was! Hope u get refund x

• 
  Thomas Foster (@Sedontane) reported 27 minutes ago from Newbold, England

  @nickkzie @scazz786 @virginmedia I have their business broadband, it's been awful. I then pulled the Internet cable out of the modem and fell back on the 4G backup on my plan. Fixed. I'll plug the cable back in tomorrow and get my speed back.

• 
  Karen Smith (@karen_smithxx) reported 27 minutes ago from Derbyshire, England

  @virginmedia can you confirm if there are any issues in DE22 please. Unable to connect to broadband.

• 
  Carl (@CarlmMorton) reported 28 minutes ago from Derbyshire, England

  @virginmedia You also told me on Tuesday that you had fixed the network issues.

• 
  Luketh (@Luketh13ttv) reported 35 minutes ago from Heanor and Loscoe, England

  @virginmedia I've clicked the link, logged in, and apparently there's no network issue... So how do you explain the issues I've had throughout today?

• 
  Francesca novilla (@arabella0404) reported 35 minutes ago from Derbyshire, England

  @virginmedia your broadband is awful. Never works. Tried to call customer support, there is no number. Tried to check on internet for some help and it's very confusing. Very unhappy customer.

• 
  N1CK 4LL666D (@nick_allgood) reported 39 minutes ago from Derbyshire, England

  Waiting for the @dcfcofficial takeover is as painful as waiting for @virginmedia to deliver the phone I ordered on the 3rd May. So putting this out there - always been happy with Virgin but what’s the best mobile network cause it looks like I’ll be moving.

• 
  grumpy man (@Baddileyram) reported 49 minutes ago from Derbyshire, England

  @virginmedia 6:30. 30 mins after time slot. Engineer brilliant apologetic, sadly telephone customer service not so good. But at least I'm online this evening.

• 
  Kathryn Cook (@Kathryn_Cook1) reported 56 minutes ago from Derbyshire, England

  @virginmedia Rubbish. I live in a cottage with minimal phone signal and 4g so rely on wifi. It’s down regularly and impacts my work as well as TV etc. Who would you recommend I move to?

• 
  Dave Martin (@flyingscotsmin1) reported 56 minutes ago from Eastwood, England

  @virginmedia what's going on?? TV is still not working!! Tried resetting and still nothing.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sue Ellis (@SueElli40311592) reported 4 minutes ago

  @virginmedia I've been having intermittent problems anyway but yesterday, my WiFi box wouldn't even turn on. Despite explaining that I desperately need Internet as I am in the early stages of establishing a new business and working from home, all I was offered was an engineer visit next Thur

• 
  JA-H (@jah310778) reported 4 minutes ago

  @virginmedia My Auntie asked me to help her to put the account from my uncle's name into hers as he died a few weeks ago. After many interactions I managed to get the number of the Bereavement Team. They changed it over to her name. They couldn't add to the package which is phone-line only

• 
  Sue Ellis (@SueElli40311592) reported 7 minutes ago

  @virginmedia I have borrowed a hub 3 from a friend to see if it would work just out of curiosity and it does, but obviously I can't set up devices with it. I pay a lot of money and have done for 20 years so expect better service especially when it is having such an impact.

• 
  Anthony Brennan (@antb74) reported 8 minutes ago

  @virginmedia Do you use what’s app for customer support?

• 
  Simon Froggatt (@FroggattSimon) reported 10 minutes ago

  @virginmedia This has been going on for 2 weeks! A technician came on Thursday and the issue was sorted out for 6 hours. All I’m trying to do is book another technician, we should not have to pay for that! My parents are vulnerable and need this sorted, why is it so difficult to book a techn

• 
  Niki says your mask should cover your nose too 😷 (@nikiw124) reported 11 minutes ago

  Not impressed @VirginMedia with your letter about why my phone line is changing. No explanation why it needs to change, I get the impression it's for your convenience not mine? This sounds like a worse service to me.

• 
  Sue Ellis (@SueElli40311592) reported 15 minutes ago

  @virginmedia Or the option to upgrade but at the cost of £71 a month. I have paid Virgin good money for 20 years and currently pay £66 a month purely for broadband and a landline and would expect better service

• 
  KJ Lewis ⓥ (@Meh_Kat) reported 16 minutes ago

  @virginmedia @JustinTheHobo Hi team I don’t think it’s a connection issue. Other websites are fine, I game online a lot and that’s fine, our household is online all day, doing all sort of things online. It’s your website that has issues, sorry….🙄

• 
  Tom (@TommyBoyLisi) reported 18 minutes ago

  @virginmedia could someone please get in touch ... Been on hold for hours over two days , line has cut out three times aswell. Having a nightmare here .

• 
  💀 Beth 💀 (@TinyPotato___) reported 19 minutes ago

  @virginmedia Hi, we had a power outage last night, and same result as last time it seems to have taken the Hub out permanently. Your engineer last time told us this happens a lot. We literally just need a new hub ASAP