Virgin Media outages and service status in Derbyshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Derbyshire, including 0 direct reports.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Derbyshire, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derbyshire, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 8: Problems at Virgin Media
Virgin Media is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Chesterfield, and Alfreton.
| City | Problem Type | Report Time |
|---|---|---|
 Chesterfield
|
Internet | 10 days ago |
|
Chesterfield
|
Internet | 17 days ago |
|
Chesterfield
|
Internet | 17 days ago |
|
Alfreton
|
Internet | 1 month ago |
|
Chesterfield
|
TV | 2 months ago |
|
Alfreton
|
TV | 2 months ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derbyshire, England
Latest outage, problems and issue reports in Derbyshire and nearby locations:
-
Richard Weedon (@richweedon77) reported from Derbyshire, England@virginmedia why do I keep having to tweet you regarding you appalling broadband. Again your service is down in DE3 area and I may have to go into work rather than work from home like I should be
-
Karl shaw (@KMShaw75) reported from Derbyshire, England@virginmedia That was the first thing I did. It was working this morning but has just stopped. It’s done it before as well. I’ve triple checked again and the same problem
-
Dave Maran (@DaveMaran) reported from Brinsley, England@virginmedia intermittent internet connection and speed for the past 3 days. Support just tell you to restart or reset hub then hang up! This is getting ridiculous. 70mb at moment when it works, even thought I should get 350+.
-
Jon (@jonrileynffc) reported from Selston, England@virginmedia No faults. Other channels fine. Just sky sports quality is terrible
-
Karl shaw (@KMShaw75) reported from Derbyshire, England@erskinetom29 @virginmedia It’s gone quiet 🤫 no help from VM
-
Mark Simms (@marksimms3) reported from Selston, EnglandWow... I honestly thought @virginmedia we’re the worst for customer service but seems like they’ve got serious competition from @ArrowXL_Help and @BandQ - both want to test your commitment to holding for an answer at least 20mins each
-
Karl shaw (@KMShaw75) reported from Derbyshire, England@virginmedia guys I'm trying to stay calm but your poor service and none communication is worrying me now. No loyalty to a long loyal customer.
-
Karl shaw (@KMShaw75) reported from Derbyshire, England@virginmedia I need someone to speak to me asap. I've tried and tried to call to resolve the issue but nothing is happening and even when I called to leave after being on hold the lady put the phone down after 10 seconds. Seriously not happy
-
Richard Williams (@rlswilliams) reported from Eastwood, England.@virginmedia call wait time for sales is 0.9 seconds. Transferred to 'Customer Support', and have been waiting for 34 minutes so far. #priorities 🤔
-
Andy Greatbatch (@Baltimorebound1) reported from Derbyshire, England@virginmedia 45 mins so far being passed around different teams to get some resolution to a complaint raised 2 weeks ago, with no response!! Currently on hold again because you can never get through to speak to someone without a 15-20 min wait!! And a 30 quid increase in my bill!
-
Mark Simms (@marksimms3) reported from Selston, England@bandq_help big shout out to Robert Reilly in your customer services Centre .. helpful, friendly, efficient. has done exactly what he said he would to resolve my issue and then called me to confirm! Credit to you @BandQ @bandq_help @virginmedia should hire Robert .. he’s good ..
-
falafel&taters (@falafeltaters) reported from Derbyshire, England@virginmedia your customer service has no idea how to handle a call, calling 2 times, 2 different answers, shame
-
Jon (@jonrileynffc) reported from Selston, England@virginmedia the picture quality on my sky sports is awful. Can barely make out who the players are 😕
-
Karl shaw (@KMShaw75) reported from Derbyshire, England@virginmedia I only have 4g on my phone which I'm having to use. Not good for work from home. Two days down now. 10 years I've been a customer. I'll be looking at other options tomorrow
-
Paul E (@jedimaster1982) reported from Derbyshire, EnglandAnnoying intermittent BB and TV loss of service in the Derby area by @virginmedia at the moment.
-
Richard Weedon (@richweedon77) reported from Derbyshire, England@virginmedia what is going on with your service in DE3. Rubbish service all last week and when we phoned told not enough people in the area had complained. Now no internet this evening. This is getting beyond a joke
-
Kerri Pearch (@ladymuck1978) reported from Derbyshire, England@_BrettJames @virginmedia I’m leaving Sky so I’ll get in touch with BT. Had the worst experiences with Virgin, especially on the phone. Over an hour every call to sort stuff #poorcustomerservice
-
falafel&taters (@falafeltaters) reported from Derbyshire, England@virginmedia About loosing connection all the time, and about the bill, 2 different answers, used to be a good customer service, after 10 years with, I'm really thinking of leaving you.
-
Pauline Hancock (@PolH1966) reported from Derbyshire, England@virginmedia Customer Loyalty!! None! 25 years continuous service. Can't get my name right. Retention team ignorant and useless. My bill went up from £25 to £28.50 and the BEST they can do to keep me is £39!!!!!! What a Joke. Bye Bye Virgin. You've lost the plot!!!!
-
falafel&taters (@falafeltaters) reported from Derbyshire, England@charrcelia @virginmedia Exactly the same problem here, bad service but more increase in billing
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
sq (@squarris) reported@virginmedia I hope so. It’s been working great for 7 years. All of a sudden it’s sketchy as heck. Somethings wrong and we’ve been trying for days for someone to help us.
-
Mark Eatock (@meatandpotato) reported@virginmedia 200mb and I’m getting between between 30 and 60!! Not got anything hard wired as I refuse to have wires all over the house!!! My neighbour over the road has sky broadband and my devices pick up their signal stronger than mine from you!!! Not good enough
-
Rebecca Hirst (@BarbisShaw) reported@virginmedia I got through to pay the debt to try to sort my credit rating out, and the guy said someone would send some details so I could make a complaint about the situation. Reader, nothing was sent. Shocking, huh?
-
Jen Son 💙🌈🙏🏻✝️🇪🇺🌻🐈⬛🐈 (@yellowjennyrose) reported@virginmedia I doubt it, been having problems since it was installed last year. We know when a script is being read and they don't have a clue. If its not sorted we will leave as soon as we can.
-
Martin Riddle (@Martrid) reported@virginmedia Please can you supply an email address to submit a complaint.
-
Scott Garrett (@garrett_golf) reported30minutes on hold trying to get through to customer service @virginmedia #auful
-
Helen Savage (@HelenSa32012415) reported@virginmedia Am really getting fed up - this email does not work either. Are you hoping I will just give up on my complaint. Your lack of customer service is appalling. Twice you have give. Me an email to send details of my concern to and both do not work!!! #appalling service
-
sq (@squarris) reported@virginmedia The help system makes me think it’s my job to figure out what’s wrong and fix it for you
-
Andrew Teasdale (@AndyJTeasdale) reported@virginmedia It won't be necessary to check for any network issues as I'll be cancelling my service with Virgin on Monday. The persistent problems and no one willing to visit to check has lead me to take unpaid leave. I'm not looking for compensation, just looking for a service that cares
-
Drusstheledg3 (@Drusstheledg3nd) reported@virginmedia 2. Told it would terminate once my contract ends on the 27th March. In any case, I expected my March bill to only be 40 odd as per my 18th mo th contract, however, I have been giving a bill of something like 67.50. This doesn't even match what the increase would have been.