Virgin Media

Virgin Media Outage Report in Derbyshire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Derbyshire, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derbyshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Derbyshire, England 12/11/2025 22:35

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Derbyshire, England

The most recent Virgin Media outage reports came from the following cities: Sheffield, Chesterfield, Matlock, Alfreton and Dronfield.

Loading map, please wait...
City Problem Type Report Time
United KingdomSheffield Internet
United KingdomSheffield TV
United KingdomChesterfield Phone
United KingdomSheffield Internet
United KingdomSheffield Internet
United KingdomSheffield Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Derbyshire, England

Latest outage, problems and issue reports in Derbyshire and nearby locations:

  • Tomasu87 Thomas Robinson (@Tomasu87) reported from Staveley, England

    @virginmedia I can’t login in to my email it’s says that part of the site is down do u knowwhen it mite working again

  • marie_kate2 🌹 M-K 🌹 🇮🇪 (KATE) (@marie_kate2) reported from Matlock, England

    @RaziqulYT @virginmedia 11years and never had a problem 👍

  • Tomasu87 Thomas Robinson (@Tomasu87) reported from Chesterfield, England

    Hi @virginmedia your email part of the web site has been down for about week now

  • GilliverJamie Jamie Gilliver (@GilliverJamie) reported from Derbyshire, England

    Having to use my #Mobilehotspot because @virginmedia can’t seem to get there internet to work! Been going on the whole of #lockdown now!!! #working from home #Sucks!!! Canny wait to be out of contract!!!

  • lisasevern Lisa Severn (@lisasevern) reported from Sheffield, England

    @SkyHelpTeam wow, it's hard to buy a new service from you guys. You're in danger of making Virgin Media look good here

  • HarlamTK Harlam (@HarlamTK) reported from Sheffield, England

    Low and behold... @vmbusiness is down again on the first work day of the week. Makes me wonder how often this happens and I’m normally in the office so don’t notice... I can’t wait to one day move to somewhere where another provider can connect me to fibre optic internet

  • simonjs Simon Scott (@simonjs) reported from Sheffield, England

    @virginmedia Never mind, I’ve sorted it. 56 minutes on the phone this time, but at least I got through to someone.

  • victimsvoice73 Victims Voice (@victimsvoice73) reported from Sheffield, England

    Noooo heard on news please @O2 don’t merge with @virginmedia best thing we ever did was leave @virginmedia and I’ve been with @O2 for years with hardly any problems and on principal when the problems we had with @virginmedia we will have to change networks PLEASE Don’t Do it xxxx

  • LindaParnham Linda Parnham (@LindaParnham) reported from Chesterfield, England

    @virginmedia do you have broadband issues in Chesterfield? Been in queue on phone ages!

  • MikeHull2u Mike Hull (@MikeHull2u) reported from Holmesfield, England

    Really annoyed that @vmbusiness can’t resolve pathetically slow upload speed in central Sheffield for a week. It means colleagues requiring remote access to our server because they are working from home are wasting hours of their time due to crushingly slow speeds.

  • cathd100 Cat Wasnidge (@cathd100) reported from Sheffield, England

    @virginmedia can you confirm the issues with wifi today in S62WG? Attemping to work from home is very difficult when the wifi keeps disconnecting. Virgin website says no issue!

  • robbiederby Robin Palmer (@robbiederby) reported from Derbyshire, England

    @zanti @VodafoneUK Yes, but compared with the likes of other networks, my tablet has a @virginmedia SIM in it and that consistently gets between 70-100Mbps.. And they don't even run their own mobile network!

  • JazGreer Jaz Greer (@JazGreer) reported from Derbyshire, England

    @virginmedia taking two days, and waiting 29 hours since last chat message was responded to to try to change my package! Started chat Friday night, been passed three times to different people and now no response! This is NOT good customer service irrespective of Covid....

  • derbytrim John Byrne 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@derbytrim) reported from Belper, England

    @virginmedia poor customer service i can't cancel my contract online and cant get through on the phone after 30 minutes waiting , ironic for a media company.

  • ChrisWhitmore31 Chris Whitmore (@ChrisWhitmore31) reported from Derbyshire, England

    @virginmedia Not really wanted to speak to the complaints department but was told they are not working! Happy to take people’s money but not happy to help if you have a complaint! Very strange way to do business

  • MJNashy Matthew Nash (@MJNashy) reported from Hucknall under Huthwaite, England

    @Tash__Wilson @virginmedia Their customer service isn’t good. I had direct debit cancelled by them (didn’t tell me) and charged me for moving house (again didn’t tell me). Them and Sky are similiar, they’ll happily take money but even when it’s their fault the most you get maybe and apology and credit.

  • NFGmart martyn notman (@NFGmart) reported from Sheffield, England

    @robwillb @virginmedia Mines been up and down for a week

  • sihackett86 simon (@sihackett86) reported from Sheffield, England

    @virginmedia so may I ask why I was contacted using your text service and then told me my password was incorrect and then no answer after was in mid conversation

  • marie_kate2 🌹 M-K 🌹 🇮🇪 (KATE) (@marie_kate2) reported from Matlock, England

    @RaziqulYT @virginmedia Tell them to *******. Mine is 4g and has never dropped. 3network.

  • blade4life17 Andrew Challenger (@blade4life17) reported from Sheffield, England

    @virginmedia how do I cancel my service with you as I no longer need it as I've moved address and it's not round the address I'm currently at

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • vanderpijpen ChrisV2theP™ (@vanderpijpen) reported from Wallsend, England

    @virginmedia Rubbish! That number is automated said sent signal 2 switch off box and restart didn't happen spend another hr on phone explaining issue 2 4 different advisers!!! Worst service I've ever received complete garbage

  • DansBandanas DanBannersBandanas (@DansBandanas) reported

    @virginmedia Sorry, that would require me signing in and I have no idea what my log in details are. Your phone helpline has already checked and they can't find anything wrong with my equipment. So, as I said, it's most likely your network capacity.

  • 22craftsman The Whisky Reiver.. (@22craftsman) reported from Carlisle, England

    @virginmedia Not been with you for years due to the very poor levels of service.

  • Pablocollier Paul Collier (@Pablocollier) reported

    @virginmedia or you could send me the listing of broadband packages (speeds) available and not put the entire onus on the customer ? ....

  • _Corza72_ Cash (@_Corza72_) reported

    @virginmedia virgin wifi is ****

  • SLJD Sarah Daman (@SLJD) reported

    @virginmedia I’ve tried phoning before and it’s not been very productive (to put it politely) hence my resorting to Twitter the problem is that sometimes the WiFi is ok (just) and sometimes it’s appalling, I don’t think it’s my end that is the problem

  • bruceelliottuk Bruce Elliott (@bruceelliottuk) reported

    @virginmedia Unbelievably your link told me that all was well with my broadband connection even though your technical team had just told me there was a problem throughout my local area in DL3. Please get your act together and try to see things from a customer of 17 years’ angle

  • ahmedmubarak1 Ahmed Mubarak (@ahmedmubarak1) reported

    @virginmedia Well I do not think you can help, the organisation is totally against loyal customers. Has been so for as long as Virgin exist. You have people who are unable to focus on the issue because of time constrain try to woful and not knowing

  • Mwycher Megan Venn-Wycherley (@Mwycher) reported

    Our @virginmedia broadband has been absolutely terrible for the last few months, where we've had to use mobile data to attend meetings. Their help desk was the opposite of useful, and really highlighted how companies view non-tech people

  • jonny_rawlin Jonny Rawlin (@jonny_rawlin) reported

    @NastyNastii @virginmedia @EGX I have reported them to trading standards. They intentionally played down the amount of content available at this year's show by delaying the release of the schedule and providing very little in the way of visibility elsewhere. "... a little different" is not enough. #EGXrefund