Virgin Media

Virgin Media Outage Report in Derbyshire, England

No problems detected

If you are having issues, please submit a report below.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Derbyshire, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derbyshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Derbyshire, England 12/05/2025 20:20

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Derbyshire, England

The most recent Virgin Media outage reports came from the following cities: Chesterfield, Sheffield, Matlock, Alfreton and Dronfield.

Loading map, please wait...
City Problem Type Report Time
United KingdomChesterfield Phone
United KingdomSheffield Internet
United KingdomSheffield Internet
United KingdomSheffield Phone
United KingdomSheffield Internet
United KingdomSheffield E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Derbyshire, England

Latest outage, problems and issue reports in Derbyshire and nearby locations:

  • martynenglish2 martyn english (@martynenglish2) reported from Blackwell, England

    @virginmedia I have attempted to upgrade my package via phone at 9.30 this morning and was informed that the requested would be done “ within the hour “ Over four hours later I’m still waiting, tried to call back and gave up after 25 minutes on hold. Help !

  • TheMrMcFarlane Julian McFarlane (@TheMrMcFarlane) reported from Sheffield, England

    A second day of downtime thanks to @virginmedia a huge broadband outage in the office means no phones, no internet and £000's in potential losses. 20+ minutes on hold to be told that connection "could" be back this aft. Thanks @virgin @VirginMediaCorp

  • Antoinne73 Vampire Bait (@Antoinne73) reported from Sheffield, England

    @virginmedia I’ve contacted them numerous times - they have my service complaint - over 40 days they had it - my account number is in this thread somewhere

  • thomas_koop thomas coupe (@thomas_koop) reported from Hucknall under Huthwaite, England

    @virginmedia Still no services at all yet the online check says there is an issue.

  • KevinRenshaw5 Kevin Renshaw (@KevinRenshaw5) reported from Sheffield, England

    @virginmedia Done that as well. I have made at least 20 calls to you and been promised reconnection on numerous occasions and then nothing happens and I go through it all again. Your customer service is dreadful

  • tomstanny Tom staniforth (@tomstanny) reported from Sheffield, England

    @virginmedia My house requires the cable pulling in under the road, however you did know about this. My problem is I've been given 2 dates and I've used 2 holidays. 1st date engineer turned up but didn't do anything 2nd date didn't turn up at all. Useless!!

  • suntattoo66 suntattoo66 (@suntattoo66) reported from Sheffield, England

    @virginmedia I 1st used web chat and was offered the same package then I rang explaining I'm struggling to pay and will have to cancel. No reduction in package or price. Just told to ring back

  • tomstanny Tom staniforth (@tomstanny) reported from Sheffield, England

    Twice now I've been let down by @virginmedia 2 holiday days taken and still no engineer has turned up despite receiving letters of install dates. Customer service didn't even seem to care #shocking 😡

  • EmmaBodley1 Emma Bodley (@EmmaBodley1) reported from Sheffield, England

    @virginmedia just had a sales call from you guys and the woman I spoke to was extremely rude. Maybe you should just let people ring you if they wish to change their services.😡

  • Louisenurse Louise Robinson (@Louisenurse) reported from Sheffield, England

    @virginmedia @Virgin desperately trying to sort husbands phone (reliant on it for elderly relatives) when asked customer services name they put the phone down !!!

  • tomstanny Tom staniforth (@tomstanny) reported from Sheffield, England

    @virginmedia Great news. Virgin was installed today.... still not working tho and now I've been told saturday. Joke of a company

  • suntattoo66 suntattoo66 (@suntattoo66) reported from Sheffield, England

    Very disappointed with @virginmedia @richardbranson got told to ring back in a couple of months but 2 staff members when I complained I could not afford the rise in price £44 now £61.50. No help at all

  • tomstanny Tom staniforth (@tomstanny) reported from Sheffield, England

    @rjm_53 @virginmedia Rod, @virginmedia talk shit pal

  • art_inspires Amy Carter (@art_inspires) reported from Sheffield, England

    @virginmedia why can’t I get through to your technical helpline - we’ve tried last night and tonight. The waiting times are ridiculous. And the problem still isn’t fixed.

  • KevinRenshaw5 Kevin Renshaw (@KevinRenshaw5) reported from Sheffield, England

    @virginmedia My concern is that you disconnected me on Saturday and 6 days later and about 5 hours of calls later and 3 times being promised it would back on. I STILL HAVE NO SERVICE! I am not concerned I am annoyed by your inability to act!

  • AmazonAquatics1 Amazon Aquatics (@AmazonAquatics1) reported from Ripley, England

    @virginmedia I just want to report an open cabinet on my street, and it's hard work, I don't want to sign up to your "community" as I have tried now twice and had to do the damn not a robot thing both times which takes ages and it says my email is not valid

  • thomas_koop thomas coupe (@thomas_koop) reported from Hucknall under Huthwaite, England

    @virginmedia There is no issue in the area as neighbours with virgin are using the service without problem. What should I do to resolve the service

  • Laurara31 Laur-Arghhh! 👻 (@Laurara31) reported from Sheffield, England

    @virginmedia absolutely shocking customer service just received on the phone. Total outage expected until 6pm today and we are trying to operate a business!!

  • bethanwoollvin Bethan (@bethanwoollvin) reported from Sheffield, England

    @virginmedia We logged our complaint with a senior manager with virgin business. They gave us this number.

  • BEN_GR33N Ben Green (@BEN_GR33N) reported from Derbyshire, England

    @virginmedia No faults mentioned, cant get through on the phone to you either. Just found we have no TV, tried rebooting, didnt help.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • deepak_k_rana Deepak K Rana (@deepak_k_rana) reported

    @virginmedia Second time in less than 7 days ? My question is why the outage is showing in my area? What kind of work are you guys doing without even informing the customers upfront ?

  • Wilde4Liz Liz Wilde (@Wilde4Liz) reported

    @virginmedia need to improve their customer care. £57.50 charged 28th June, disconnected 2nd July, kit confirmed back 21st July. But no final bill to view online or refund over 45 days later.

  • Sarahlou21222 Sarah Lou (@Sarahlou21222) reported from Felixstowe, England

    @virginmedia Yeah apparently there’s a issue in the area somewhere I don’t have a lot of data on my mobile and it’s annoying that I have to use my data

  • deepak_k_rana Deepak K Rana (@deepak_k_rana) reported

    @virginmedia why my internet is down ? ( Hayes & Harlington - London ) ?

  • aff00_ A (@aff00_) reported

    virgin media wifi service has been gone out since the morning. Worst broadband service I reckon

  • ruxeg ruX (@ruxeg) reported

    @mamezito @bt_uk @virginmedia From my experience they have stable connection but their customer service is utter rubbish. I was told "I'll make your wait 7 hours to talk to manager", they tried to deny any promo codes applied, I never managed to create an account there coz of "tech issue"

  • gaysmelliott jay (@gaysmelliott) reported

    @virginmedia never get even half of the speeds I should be getting (around 212Mb/s)

  • TafadarZ Z Taf (@TafadarZ) reported

    @virginmedia I have done that and still no call back! What kind of service are you running here?! Beyond belief

  • cantliff9 Jonathan Cantliff (@cantliff9) reported

    @virginmedia Visited the areas mentioned here again today, still not working for data. How long does it take to optimise the service?

  • Lolly_barryyy Lauren B 🌹 (@Lolly_barryyy) reported

    @virginmedia is the Network down in Dublin can’t make any calls they keep failing ???