Virgin Media Outage Report in Derbyshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Derbyshire, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derbyshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Sheffield, Chesterfield, Matlock, Alfreton and Dronfield.
| City | Problem Type | Report Time |
|---|---|---|
 Sheffield |
Internet | |
| Sheffield |
Internet | |
| Sheffield |
Phone | |
| Sheffield |
Internet | |
| Sheffield |
||
| Chesterfield |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derbyshire, England
Latest outage, problems and issue reports in Derbyshire and nearby locations:
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Andy Kershaw Media 🎙
(@andyksheffield) reported
from
Sheffield, England
@virginmedia @lionsgateplusuk Wish I could enjoy this but my so called 500mb service is so poor I’ve virtually been without internet for a week. Finally your team viewed it as urgent because I do work from home on Zoom and…an engineer is coming on Tuesday. When BT Reach put full fibre in my area it’s bye bye
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Amanda Brightmore
(@mandybaps1) reported
from
Sheffield, England
@virginmedia I've emailed MD and they called me within the hour and sorted my issue out within 10 minutes. You should be ashamed of yourselves
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Victims Voice
(@victimsvoice73) reported
from
Sheffield, England
That’s it after years of being with @O2 I nolonger trust you &neither can my parents on @virginmedia nextdoormy dad 79 yesterday &myself need a working phone no signal, calls when there is a signal ( although) notstrong dropping Medical assistance needed earlier &again no signal
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Alex
(@alexwhit3head_) reported
from
Sheffield, England
Coincidence that BT & EE has been selling broadband all day in area and now my @virginmedia is down.
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nickih1
(@nicki1712) reported
from
Derbyshire, England
@JaneHutchby @virginmedia That's awful I've had so much trouble with them. They did an upgrade which knackered up my tv and virgin tv took them months and several visits to admit it was that that messed it up and eventually got them to put back to what if was! Hope u get refund x
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GiinaGii 🐱🌿
(@giinagii) reported
from
Sheffield, England
@virginmedia Third time it's been down today now. Yes completely down, we have no Internet at all. What other services do you mean? We only have broadband with you. Yes, I've booked but not until next week, we CAN NOT have this service for 3-5 days before someone comes out?!
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GiinaGii 🐱🌿
(@giinagii) reported
from
Tupton, England
@virginmedia @trigger_hippy VM need to stop blaming us and fix their issues!
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Karen Smith
(@karen_smithxx) reported
from
Derbyshire, England
@virginmedia can you confirm if there are any issues in DE22 please. Unable to connect to broadband.
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Amanda Brightmore
(@mandybaps1) reported
from
Sheffield, England
@virginmedia Useless you haven't addressed my points. I will go directly to the managing director Lutz Schueler. Really disappointed and I woukd have expected better considering I have been a loyal customer.
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Victims Voice
(@victimsvoice73) reported
from
Sheffield, England
Dad got rushed to hospital still in and @O2 connection is still not working in my house or mums @virginmedia mobile same problem (according to there test it’s fine) well try using it here especially when a loved one is ill and you can’t even connect a phone call &it’s a main road
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Louis Romégoux
(@RomegouxLouis) reported
from
Sheffield, England
@virginmedia please sort the Sky Red button issue which is preventing Sheffield United fans subscribed to Virgin from experiencing the service they've paid for.
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Becks. 🐏
(@BMinion25) reported
from
Derbyshire, England
@virginmedia hello internet is down and has been since 7:15am this morning……
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Andy Kershaw Media 🎙
(@andyksheffield) reported
from
Sheffield, England
@StueyDay @virginmedia @lionsgateplusuk The service is awful and customers find it too hard to get a prompt response. Last time this happened it took at least 8-10 emails before they got past the automated letter asking me to switch off, reboot and check all the connections.
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GiinaGii 🐱🌿
(@giinagii) reported
from
Sheffield, England
@virginmedia So you're telling me to be without stable /any Internet for at least 3-5 days and that is okay and acceptable? No. We work from home. You need to fix this.
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Victims Voice
(@victimsvoice73) reported
from
Sheffield, England
@virginmedia Yes both mum n dad are virgin and we’re still getting no signal
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GiinaGii 🐱🌿
(@giinagii) reported
from
Sheffield, England
@calvg @virginmedia Thank you 🙏 Stop blaming us and be responsible for your crap connections
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leigh.butler 🐏
(@barmylad34) reported
from
Derbyshire, England
@virginmedia as usual disgusting service from you guys. Try to talk to someone you pass me on and cut me off. You show a number to call that says it’s incorrect and cut me off. You really are the worst provider in the country
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GiinaGii 🐱🌿
(@giinagii) reported
from
Sheffield, England
@virginmedia Thanks for absolutely no help what so ever. Please fix your issues
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Amanda Brightmore
(@mandybaps1) reported
from
Sheffield, England
@virginmedia No one has informed me of this, I feel I have been misold again very poor. No one mentioned this previously I have been told it was a new promotional that was added, so again alot of tosh. Does anyone know what they are doing at virgin.
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Victims Voice
(@victimsvoice73) reported
from
Sheffield, England
@virginmedia Yes it’s signal and tried o2 got nowhere xx thanks for the reply
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Alex Saunders
(@asaunders1989) reported
@virginmedia Finally got hold of someone but it seems a new customer gets a better offer than a current customer when renewing. Why is that?
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Dennis C Chansa ( Dee-Lo)
(@HiDee_Lo) reported
@virginmedia I moved to you in July , since then I have had wifi problems not just tv but everything connected to wifi to an extent that I can’t even do anything on my phone at times. An engineer is coming out today hope this will be sorted out
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Charlie Robinson
(@RoboCharlie) reported
@Rubyjones1926 @virginmedia And they don't even seem to respond @virginmedia any chance of making contact to get a resolution?
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Alex
(@alexsharples) reported
@virginmedia No it didn't, it never has in all the time we've had the problems - I'd maybe feedback also that your call center staff are incompetent
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Tommy Maguire
(@ThomMaguire93) reported
@virginmedia can you help me as I’ve had to painfully spend the last 3 hours trying to get a response from your “customer support” team over WhatsApp????
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Punished Veteran
(@PunishedVeteran) reported
@virginmedia Useless! Logged a complaint weeks ago about another complaint which was closed without a call or letter, added a lot more to the complaint as huge issues afterwards but it was logged as blank and closed I called, put on hold then cold transferred and on hold..
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Dimpz
(@Dizz688) reported
@virginmedia No frustration would be the net being slow. This is beyond ridiculous! 14 days with no internet! It’s the fact VM didn’t even reach out to say they were having issues either. It’s distributed my work and tv! Energy now internet! #CostOfLivingCrises ain’t a joke!
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Mason Dixon Autistic
(@MasonDAutistic) reported
@virginmedia So I've already been through all this. I filed a complaint on your website last week and still haven't heard anything. As I told the call-handler a month ago, if I continue to be ignored I'm contacting Ofcom
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Allison Meechan
(@alim_66) reported
@virginmedia please can you give an update on broadband outage in SS3
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Lizzie Ellen
(@LjaEllen) reported
@virginmedia Thank you. I was on a contract and moved house, they said I could take the same contract with me. But I got my latest bill and I’ve been put on a much higher tariff. They said on the phone they’d sort but I never heard back.