Virgin Media Outage Report in Derbyshire, England
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The latest reports from users having issues in Derbyshire come from postal codes DE4.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Derbyshire, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derbyshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Derbyshire, Sheffield, Chesterfield, Matlock, Alfreton and Dronfield.
| City | Problem Type | Report Time |
|---|---|---|
 Derbyshire |
Internet | |
| Sheffield |
Internet | |
| Sheffield |
TV | |
| Chesterfield |
Phone | |
| Sheffield |
Internet | |
| Sheffield |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derbyshire, England
Latest outage, problems and issue reports in Derbyshire and nearby locations:
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Realoldguy/newpc
(@NewpcOldguy) reported
from
Hucknall under Huthwaite, England
@railperf @LNER @VirginTrains LNER, better trains, Inc HST! Better media/website, & far superior staff service. I would rather go ECML & across to Glasgow than suffer a Virgin experience.
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ryan tobin
(@razzo1) reported
from
Eastwood, England
@virginmedia sort football out on redbutton #awful
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martyn english
(@martynenglish2) reported
from
Blackwell, England
@virginmedia I have attempted to upgrade my package via phone at 9.30 this morning and was informed that the requested would be done “ within the hour “ Over four hours later I’m still waiting, tried to call back and gave up after 25 minutes on hold. Help !
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John Foster
(@JohnFoster1969) reported
from
Sheffield, England
@virginmedia I called 150’to complain got passed around as always they told me@I’d have to reschedule and I refused as it was no fault of mine , after an hour on hold I asked for customer complaints and was put through , the lady was dealing with my issue and I was put on hold again
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Tom staniforth
(@tomstanny) reported
from
Sheffield, England
Twice now I've been let down by @virginmedia 2 holiday days taken and still no engineer has turned up despite receiving letters of install dates. Customer service didn't even seem to care #shocking 😡
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John Foster
(@JohnFoster1969) reported
from
Sheffield, England
Once again let down by @virginmedia waited in for engineer to come fix V6 box again , only to have a card pushed through door saying I wasn’t home , absolutely fuming 😤 better get this sorted
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Tom staniforth
(@tomstanny) reported
from
Sheffield, England
@virginmedia Great news. Virgin was installed today.... still not working tho and now I've been told saturday. Joke of a company
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Julian McFarlane
(@TheMrMcFarlane) reported
from
Sheffield, England
A second day of downtime thanks to @virginmedia a huge broadband outage in the office means no phones, no internet and £000's in potential losses. 20+ minutes on hold to be told that connection "could" be back this aft. Thanks @virgin @VirginMediaCorp
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Shhhhhhhh
(@andyhall280) reported
from
Sheffield, England
Virgin media red button for sky sports not working!.. paid £10 for ifollow for the 2nd half #swfclive ...wish id have done this earlier while been on hold to virgin for 45mins!
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John Foster
(@JohnFoster1969) reported
from
Sheffield, England
@virginmedia Had yet another fault with V6 box , called helpline , promised an engineer today between 12-4pm I’ve waited in from 9:30 am never left the house , a card was pushed through from engineer saying he’d missed me , he didn’t knock or ring the bell , fuming is an understatement
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martyn english
(@martynenglish2) reported
from
Blackwell, England
@virginmedia I have now been without my broadband for over 24 hours, are we anywhere near a resolution. A reply was expected last might but not received
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thomas coupe
(@thomas_koop) reported
from
Hucknall under Huthwaite, England
@virginmedia There is no issue in the area as neighbours with virgin are using the service without problem. What should I do to resolve the service
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Vampire Bait
(@Antoinne73) reported
from
Sheffield, England
@virginmedia I’ve contacted them numerous times - they have my service complaint - over 40 days they had it - my account number is in this thread somewhere
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Ben Green
(@BEN_GR33N) reported
from
Derbyshire, England
@virginmedia No faults mentioned, cant get through on the phone to you either. Just found we have no TV, tried rebooting, didnt help.
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Tom staniforth
(@tomstanny) reported
from
Sheffield, England
@rjm_53 @virginmedia Rod, @virginmedia talk shit pal
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David Benton
(@Davidbenton2020) reported
from
Sheffield, England
@virginmedia your service is utterly unacceptable and rubbish I pay my bill today then my broadband and TV dont work I want to leave you ASAP never had a issue with sky
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Bethan
(@bethanwoollvin) reported
from
Sheffield, England
@virginmedia We logged our complaint with a senior manager with virgin business. They gave us this number.
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Tom staniforth
(@tomstanny) reported
from
Sheffield, England
@virginmedia My house requires the cable pulling in under the road, however you did know about this. My problem is I've been given 2 dates and I've used 2 holidays. 1st date engineer turned up but didn't do anything 2nd date didn't turn up at all. Useless!!
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thomas coupe
(@thomas_koop) reported
from
Hucknall under Huthwaite, England
@virginmedia Still no services at all yet the online check says there is an issue.
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Laur-Arghhh! 👻
(@Laurara31) reported
from
Sheffield, England
@virginmedia absolutely shocking customer service just received on the phone. Total outage expected until 6pm today and we are trying to operate a business!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Skippy Ash ⚡️
(@skipsyash) reported
@virginmedia Hi this issue is still going on almost 2 hours later, any idea of when it may finish ?
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Chris Etchells
(@ChrisAnthonyE) reported
@virginmedia Can’t remember the numbers but was virgin, problems with TV. Then just gave a message saying a text will be sent
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Virgin Help
(@virginhelp) reported
@Tleatherbarrow5 @richardbranson Hi there, we are sorry to hear your wifi isn't working for you. We have tagged @virginmedia for you and they will be able to help further. Many thanks, VH
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Andy Mitchell💙 🇺🇦
(@andymitchell73) reported
@virginmedia I very much doubt it. It’s the constant passing from pillar to post. Every operator says something different and charges change every time you speak to someone. It’s shocking service
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Big_Hilda
(@bighilda2013) reported
@virginmedia Weeks - you messaged me as you were doing essential works in the area on 5 Oct but the service hasn’t improved, in fact seems to be getting worse.
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Mohson Hussain
(@mohsonhussain) reported
@virginmedia Hi, yes C-10092229 refers. Like I said not resolved but you've closed it down. I've got refund for last 2-3 months but it's getting a bit ridiculous now. Paying for a service that I can't use.
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macgCSC 🏴🇪🇺
(@mackieg67) reported
@virginmedia My router power cycled again and now keeps looping back to no data connection - this happened about 3 weeks ago for 2 days constantly and when I did the outage checker it said there was problems with TV in my area - I don't have TV with you guys - please help
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Emma-Leanne 💞’s Rapha
(@Raphas_Angel_) reported
@virginmedia No, I haven’t been instructed to do anything else & now I really don’t know what I should do, I’ve tried turning my iPad off and back on to see if that would work but unfortunately it still says “no service” what else can I try without phoning up for the 4th time 😭
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John-Paul Swoboda
(@JPS_12KBW) reported
@virginmedia No idea why you can’t send it out - operatives identified problem@but repeatedly said a different department - hence 5 transfers yesterday
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Rachel Burns
(@miss_burns21) reported
@virginmedia Had to get permission to dig up the road which was granted and she was work would start yesterday. She called today and was told November 18th. She works from home mostly, but has been unable to and your company have been no help.