Virgin Media Outage Report in Derbyshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Derbyshire, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derbyshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Sheffield, Alfreton and Chesterfield.
| City | Problem Type | Report Time |
|---|---|---|
 Sheffield |
Internet | |
| Sheffield |
TV | |
| Alfreton |
Internet | |
| Sheffield |
Wi-fi | |
| Sheffield |
TV | |
| Chesterfield |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derbyshire, England
Latest outage, problems and issue reports in Derbyshire and nearby locations:
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Tom staniforth
(@tomstanny) reported
from
Sheffield, England
@virginmedia My house requires the cable pulling in under the road, however you did know about this. My problem is I've been given 2 dates and I've used 2 holidays. 1st date engineer turned up but didn't do anything 2nd date didn't turn up at all. Useless!!
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Bethan
(@bethanwoollvin) reported
from
Sheffield, England
@virginmedia We logged our complaint with a senior manager with virgin business. They gave us this number.
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Julian McFarlane
(@TheMrMcFarlane) reported
from
Sheffield, England
A second day of downtime thanks to @virginmedia a huge broadband outage in the office means no phones, no internet and £000's in potential losses. 20+ minutes on hold to be told that connection "could" be back this aft. Thanks @virgin @VirginMediaCorp
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Vampire Bait
(@Antoinne73) reported
from
Sheffield, England
@virginmedia I’ve contacted them numerous times - they have my service complaint - over 40 days they had it - my account number is in this thread somewhere
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John Foster
(@JohnFoster1969) reported
from
Sheffield, England
Once again let down by @virginmedia waited in for engineer to come fix V6 box again , only to have a card pushed through door saying I wasn’t home , absolutely fuming 😤 better get this sorted
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Realoldguy/newpc
(@NewpcOldguy) reported
from
Hucknall under Huthwaite, England
@railperf @LNER @VirginTrains LNER, better trains, Inc HST! Better media/website, & far superior staff service. I would rather go ECML & across to Glasgow than suffer a Virgin experience.
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Tom staniforth
(@tomstanny) reported
from
Sheffield, England
@rjm_53 @virginmedia Rod, @virginmedia talk shit pal
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Pauline Hancock
(@PolH1966) reported
from
Derbyshire, England
@virginmedia Customer Loyalty!! None! 25 years continuous service. Can't get my name right. Retention team ignorant and useless. My bill went up from £25 to £28.50 and the BEST they can do to keep me is £39!!!!!! What a Joke. Bye Bye Virgin. You've lost the plot!!!!
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David Benton
(@Davidbenton2020) reported
from
Sheffield, England
@virginmedia your service is utterly unacceptable and rubbish I pay my bill today then my broadband and TV dont work I want to leave you ASAP never had a issue with sky
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John Foster
(@JohnFoster1969) reported
from
Sheffield, England
@virginmedia I called 150’to complain got passed around as always they told me@I’d have to reschedule and I refused as it was no fault of mine , after an hour on hold I asked for customer complaints and was put through , the lady was dealing with my issue and I was put on hold again
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ryan tobin
(@razzo1) reported
from
Eastwood, England
@virginmedia sort football out on redbutton #awful
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martyn english
(@martynenglish2) reported
from
Blackwell, England
@virginmedia I have now been without my broadband for over 24 hours, are we anywhere near a resolution. A reply was expected last might but not received
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thomas coupe
(@thomas_koop) reported
from
Hucknall under Huthwaite, England
@virginmedia Still no services at all yet the online check says there is an issue.
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Tom staniforth
(@tomstanny) reported
from
Sheffield, England
@virginmedia Great news. Virgin was installed today.... still not working tho and now I've been told saturday. Joke of a company
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Tom staniforth
(@tomstanny) reported
from
Sheffield, England
Twice now I've been let down by @virginmedia 2 holiday days taken and still no engineer has turned up despite receiving letters of install dates. Customer service didn't even seem to care #shocking 😡
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Antony Rayworth
(@antonyrayworth) reported
from
Sheffield, England
@virginmedia It's terrible no picture no internet
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Laur-Arghhh! 👻
(@Laurara31) reported
from
Sheffield, England
@virginmedia absolutely shocking customer service just received on the phone. Total outage expected until 6pm today and we are trying to operate a business!!
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John Foster
(@JohnFoster1969) reported
from
Sheffield, England
@virginmedia Had yet another fault with V6 box , called helpline , promised an engineer today between 12-4pm I’ve waited in from 9:30 am never left the house , a card was pushed through from engineer saying he’d missed me , he didn’t knock or ring the bell , fuming is an understatement
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martyn english
(@martynenglish2) reported
from
Blackwell, England
@virginmedia I have attempted to upgrade my package via phone at 9.30 this morning and was informed that the requested would be done “ within the hour “ Over four hours later I’m still waiting, tried to call back and gave up after 25 minutes on hold. Help !
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Shhhhhhhh
(@andyhall280) reported
from
Sheffield, England
Virgin media red button for sky sports not working!.. paid £10 for ifollow for the 2nd half #swfclive ...wish id have done this earlier while been on hold to virgin for 45mins!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Webb
(@pauly_webb) reported
Still on going wifi issues in the SE19 area @virginmedia Do you have anymore updates!?
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Liam McGroarty
(@Liam_McGroarty) reported
@virginmedia The customer service advisor told me they had to call me back to arrange my move of address of my virgin package. No idea why we couldn't do it there and then over the phone they didn't explain that?
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Clar.ky
(@t_pk) reported
@virginmedia My router intermittently turns itself off. I’ve only had it for about a week. It doesn’t seem like a network issue. More likely a hardware fault.
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Rob Alcroft
(@RobAlcroft) reported
@virginmedia I got through to someone. They have managed to cancel my services, which will end on 15th July. but apparently I will have to pay for another month after that, which will be refunded (by CHEQUE) up to 45 days later, provided equipment is returned. It's like a bad comedy sketch!
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ElTel
(@teznorth) reported
@virginmedia Honestly I'm suck of explaining it all I'm on the 4th person now amd it's bee complaint logged 3 times apparently I'm waiting for a manager to call but probably ly won't as the number on my details is wrong and the site won't let me change it. Its seriously annoying.
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Steve Dey
(@Stevedey) reported
@virginmedia Terrible! Absolutely shocking. Nearly 12 hours it’s been off and on and nothing been done!! Disgraceful!
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Mark
(@Markhelphim) reported
@virginmedia What a poor service
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Dr Sarah Howard
(@SusHeritage) reported
@virginmedia Waiting on IT again after they said it would be 3 days but turns out that it’s actually up to 7 working days to turn around a ticket. I’m constantly being told incorrect info and I’m really not impressed. Reliable internet but customer service leaves a lot to be desired.
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Jules
(@00julesj) reported
@virginmedia Yes multiple times the appointment appears but doesn’t give me an option to cancel. Just says scheduled
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Jules
(@00julesj) reported
@virginmedia trying to cancel a technicians appointment is like trying to get a date with Elvis Presley on your app. Can anyone help ?!