Virgin Media Outage Report in Derbyshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Derbyshire, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derbyshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Sheffield, Chesterfield, Alfreton, Selston and Derbyshire.
| City | Problem Type | Report Time |
|---|---|---|
 Sheffield |
Wi-fi | |
| Chesterfield |
Internet | |
| Alfreton |
Phone | |
| Sheffield |
Total Blackout | |
| Sheffield |
Wi-fi | |
| Chesterfield |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derbyshire, England
Latest outage, problems and issue reports in Derbyshire and nearby locations:
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Ian Naylor
(@ianpnaylor) reported
from
Sheffield, England
Dealing with ongoing @virginmedia connection issues whilst trying to work is bad enough, but then repeated issues whilst trying to watch #sheffieldUnited lose again is just too much. Especially as my bill is pushing £50 a month. Can't work, can't suffer the footie. Come on virgin
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RIGGO
(@rigg0o) reported
from
Eastwood, England
Class when you wanna cancel @virginmedia and the gobshite operater cant get it in her thick skull and barraging you with other shite deals to then put the phone down. Times must be hard for mr branson, please liquidate.
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Amy 🦉
(@Amy_1867) reported
from
Sheffield, England
@virginmedia whenever I’m on zoom upstairs and away from my route my wifi always seems to drop out. It’s always says my internet connection is unstable. I’ve restarted router etc is there anything else I can do to boost it
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Claire Stewart
(@chococlaire77) reported
from
Sheffield, England
Well @virginmedia what a waste of our time today,we booked an engineer in the time slot 8-12,and nobody arrived I’m afraid.Tried contacting you,and can’t get through...can anyone help?
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Peter Boardman
(@peterboardman64) reported
from
Chesterfield, England
@virginmedia no internet service in Chesterfield S40? What’s the problem?
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Ian Naylor
(@ianpnaylor) reported
from
Sheffield, England
@virginmedia Only have broadband but it causes streaming issues. Service been terribly disrupted now for a couple of months.
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Tom Clark
(@Ray_Lennox) reported
from
Sheffield, England
@virginmedia what is going on with WiFi in Sheffield. It’s been awful for weeks
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tia carter🥑
(@_teecarts) reported
from
Eastwood, England
virgin media is down in my area so looks like i can’t work👏🏼
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Leanne Rebecca
(@leannerains) reported
from
Sheffield, England
@SkyHelpTeam went to renew our sky package and they quote us £99 for new package deal bye bye sky il cancel our sky package and go somewhere else and maybe try @virginmedia #ripoff
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simon
(@sihackett86) reported
from
Sheffield, England
@virginmedia hi recieved an email regarding an upgrade on WiFi network for hub 3 can you tell me what has been upgraded so I am able to alter my devices accordingly please
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Andrew Lee
(@goonie2008) reported
from
Sheffield, England
@virginmedia @O2 Its definitely you lot Robin as your broadband service was a disgrace when I moved to you and I had to pay out for cancelling contract early. If this is what’s to come O2 then you will a customer of over 15 years.
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Michael Wallage
(@Chops_Wallage) reported
from
Ripley, England
@virginmedia customer care should be renamed ‘customer don’t give a ****’ How long waiting to speak to someone...??? #rubbish #crapservice
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Mark Bell
(@67BLADE) reported
from
Chesterfield, England
@virginmedia I have tried that text service for the last two days. ‘Terri BOT’ is no use. I need to speak to a real person . All that needs doing is the issue of a new bill without the £35 activation fee. This is becoming the worst decision I’ve ever made in relation to switching broadband
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Ian Naylor
(@ianpnaylor) reported
from
Sheffield, England
@virginmedia Not really. He said that there had been an outage in the area. That seems to happen nearly every day at the moment. Resetting the box multiple times, running a test, waiting then hoping.
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Helen-Claire Stone
(@Helen_Claire71) reported
from
Sheffield, England
Recently renegotiated my contract with @virginmedia just received notification that they are billing me for 50% more than was agreed. Called them and they cannot explain why, and have registered my complaint and someone will call me at some point in the next 48 hours. Scandalous
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John Murphy
(@John_murphy1) reported
from
Sheffield, England
@virginmedia how do I order a new hub please? My current one loses network access and needs rebooting every hour or so. Not ideal when working from home. There are no known service issues so I’m thinking it’s a hub issue.
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Ash Stanley
(@Ashur_Stanley) reported
from
Derbyshire, England
@virginmedia About old equipment which I sent back two years ago when in left your service
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Victims Voice
(@victimsvoice73) reported
from
Sheffield, England
@mouthwaite @virginmedia I had awful internet for years with them best thing I ever did was change to sky and not only do I get more for my money it’s cheaper than what I was paying roughly three years ago xxxx
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Rachel
(@RachelOTstudent) reported
from
Derbyshire, England
@virginmedia Also, TV uses Ethernet cable, so it isn’t even WiFi that’s the problem......
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Lee thorn
(@leethorn2011) reported
from
Derbyshire, England
@virginmedia 3 days of intermittent broadband this week, pervious weeks the same thanks virgin moved from Sky to you. Service is awful
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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andy
(@andythelodge) reported
@virginmedia Fed up with wasting my time Amazing how u have got back to me so quick Obviously only because I tagged the boss in Have you tried your phone service Diabolical
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Keneal
(@Keneal6) reported
@virginmedia I would like to serve notice to cancel my virgin contract. It's not simple to do online. My contract end date is 18 December 2020. Sales team have forwarded me to retentions team who hung up before even speaking to me!!??
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ZᴍʙɪᴇSʟᴀʏᴇʀ // #AmbushFAM
(@AmbushSlayer_) reported
@virginmedia They didn’t advise anything. They came changed the wires. Ran some tests. Then went on her merry way. No help long term at all
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Lucy
(@Lucyrosemarie25) reported
@virginmedia my parents have received a letter regarding their internet, threatening to cut them off because SPAMBOT mail is coming from their ip address, they are a retired couple who need this service for medical needs etc, my mum is desperately trying to communicate for help
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WeWillWinWWFC
(@WeWillWinWWFC) reported
@sharpeangle @virginmedia We never got an answer from virginmedia customer service 150 or 151 it is a complete joke firm we phoned twice for 25 minutes on hold having to listen to awful noise. Can't virginmedia install a call me back code so we don't have to wait for someone who never answers the phone.
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ZᴍʙɪᴇSʟᴀʏᴇʀ // #AmbushFAM
(@AmbushSlayer_) reported
@virginmedia It was fine when she left. Then an hour or so later it went down for a couple of seconds. Then came back. It done that all day until just then when I tweeted you and it didn’t come back on
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ZᴍʙɪᴇSʟᴀʏᴇʀ // #AmbushFAM
(@AmbushSlayer_) reported
@virginmedia That site never gets updated. Your services have been down since June and that page hasn’t changed. I had one of your team out today to “fix the problem” and it’s not fixed it in the slightest
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ZᴍʙɪᴇSʟᴀʏᴇʀ // #AmbushFAM
(@AmbushSlayer_) reported
@unoriginalkay_ @virginmedia I wouldn’t mind, but it’s been happening on and off since June and they haven’t addressed it. The had an engineer out today to fix the problem and it’s not fixed. It’s not fixed no, it takes the piss!
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Michael D
(@BigMoaner73) reported
@virginmedia The reboot is what is suggested, I even downloaded the VM Connect app as rebooting is easier. Given that it is intermittent the forum wasn’t great, some thought there may be an actual issue with the hub. It is out in the open so I know it is not overheating
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Anthony John Hawken
(@tonyhawken) reported
@DawnJxdez @virginmedia @BigIssue You may get a better response if you include an image of the speedtest. Is the latency also a problem?