Virgin Media

Virgin Media Outage Report in Derbyshire, England

No problems detected

If you are having issues, please submit a report below.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Derbyshire, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derbyshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Derbyshire, England 03/16/2026 02:50

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Derbyshire, England

The most recent Virgin Media outage reports came from the following cities: Sheffield, Alfreton and Chesterfield.

Loading map, please wait...
City Problem Type Report Time
United KingdomSheffield Internet
United KingdomSheffield TV
United KingdomAlfreton Internet
United KingdomSheffield Wi-fi
United KingdomSheffield TV
United KingdomChesterfield TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Derbyshire, England

Latest outage, problems and issue reports in Derbyshire and nearby locations:

  • tomstanny Tom staniforth (@tomstanny) reported from Sheffield, England

    @virginmedia My house requires the cable pulling in under the road, however you did know about this. My problem is I've been given 2 dates and I've used 2 holidays. 1st date engineer turned up but didn't do anything 2nd date didn't turn up at all. Useless!!

  • bethanwoollvin Bethan (@bethanwoollvin) reported from Sheffield, England

    @virginmedia We logged our complaint with a senior manager with virgin business. They gave us this number.

  • TheMrMcFarlane Julian McFarlane (@TheMrMcFarlane) reported from Sheffield, England

    A second day of downtime thanks to @virginmedia a huge broadband outage in the office means no phones, no internet and £000's in potential losses. 20+ minutes on hold to be told that connection "could" be back this aft. Thanks @virgin @VirginMediaCorp

  • Antoinne73 Vampire Bait (@Antoinne73) reported from Sheffield, England

    @virginmedia I’ve contacted them numerous times - they have my service complaint - over 40 days they had it - my account number is in this thread somewhere

  • JohnFoster1969 John Foster (@JohnFoster1969) reported from Sheffield, England

    Once again let down by @virginmedia waited in for engineer to come fix V6 box again , only to have a card pushed through door saying I wasn’t home , absolutely fuming 😤 better get this sorted

  • NewpcOldguy Realoldguy/newpc (@NewpcOldguy) reported from Hucknall under Huthwaite, England

    @railperf @LNER @VirginTrains LNER, better trains, Inc HST! Better media/website, & far superior staff service. I would rather go ECML & across to Glasgow than suffer a Virgin experience.

  • tomstanny Tom staniforth (@tomstanny) reported from Sheffield, England

    @rjm_53 @virginmedia Rod, @virginmedia talk shit pal

  • PolH1966 Pauline Hancock (@PolH1966) reported from Derbyshire, England

    @virginmedia Customer Loyalty!! None! 25 years continuous service. Can't get my name right. Retention team ignorant and useless. My bill went up from £25 to £28.50 and the BEST they can do to keep me is £39!!!!!! What a Joke. Bye Bye Virgin. You've lost the plot!!!!

  • Davidbenton2020 David Benton (@Davidbenton2020) reported from Sheffield, England

    @virginmedia your service is utterly unacceptable and rubbish I pay my bill today then my broadband and TV dont work I want to leave you ASAP never had a issue with sky

  • JohnFoster1969 John Foster (@JohnFoster1969) reported from Sheffield, England

    @virginmedia I called 150’to complain got passed around as always they told me@I’d have to reschedule and I refused as it was no fault of mine , after an hour on hold I asked for customer complaints and was put through , the lady was dealing with my issue and I was put on hold again

  • razzo1 ryan tobin (@razzo1) reported from Eastwood, England

    @virginmedia sort football out on redbutton #awful

  • martynenglish2 martyn english (@martynenglish2) reported from Blackwell, England

    @virginmedia I have now been without my broadband for over 24 hours, are we anywhere near a resolution. A reply was expected last might but not received

  • thomas_koop thomas coupe (@thomas_koop) reported from Hucknall under Huthwaite, England

    @virginmedia Still no services at all yet the online check says there is an issue.

  • tomstanny Tom staniforth (@tomstanny) reported from Sheffield, England

    @virginmedia Great news. Virgin was installed today.... still not working tho and now I've been told saturday. Joke of a company

  • tomstanny Tom staniforth (@tomstanny) reported from Sheffield, England

    Twice now I've been let down by @virginmedia 2 holiday days taken and still no engineer has turned up despite receiving letters of install dates. Customer service didn't even seem to care #shocking 😡

  • antonyrayworth Antony Rayworth (@antonyrayworth) reported from Sheffield, England

    @virginmedia It's terrible no picture no internet

  • Laurara31 Laur-Arghhh! 👻 (@Laurara31) reported from Sheffield, England

    @virginmedia absolutely shocking customer service just received on the phone. Total outage expected until 6pm today and we are trying to operate a business!!

  • JohnFoster1969 John Foster (@JohnFoster1969) reported from Sheffield, England

    @virginmedia Had yet another fault with V6 box , called helpline , promised an engineer today between 12-4pm I’ve waited in from 9:30 am never left the house , a card was pushed through from engineer saying he’d missed me , he didn’t knock or ring the bell , fuming is an understatement

  • martynenglish2 martyn english (@martynenglish2) reported from Blackwell, England

    @virginmedia I have attempted to upgrade my package via phone at 9.30 this morning and was informed that the requested would be done “ within the hour “ Over four hours later I’m still waiting, tried to call back and gave up after 25 minutes on hold. Help !

  • andyhall280 Shhhhhhhh (@andyhall280) reported from Sheffield, England

    Virgin media red button for sky sports not working!.. paid £10 for ifollow for the 2nd half #swfclive ...wish id have done this earlier while been on hold to virgin for 45mins!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • pauly_webb Paul Webb (@pauly_webb) reported

    Still on going wifi issues in the SE19 area @virginmedia Do you have anymore updates!?

  • Liam_McGroarty Liam McGroarty (@Liam_McGroarty) reported

    @virginmedia The customer service advisor told me they had to call me back to arrange my move of address of my virgin package. No idea why we couldn't do it there and then over the phone they didn't explain that?

  • t_pk Clar.ky (@t_pk) reported

    @virginmedia My router intermittently turns itself off. I’ve only had it for about a week. It doesn’t seem like a network issue. More likely a hardware fault.

  • RobAlcroft Rob Alcroft (@RobAlcroft) reported

    @virginmedia I got through to someone. They have managed to cancel my services, which will end on 15th July. but apparently I will have to pay for another month after that, which will be refunded (by CHEQUE) up to 45 days later, provided equipment is returned. It's like a bad comedy sketch!

  • teznorth ElTel (@teznorth) reported

    @virginmedia Honestly I'm suck of explaining it all I'm on the 4th person now amd it's bee complaint logged 3 times apparently I'm waiting for a manager to call but probably ly won't as the number on my details is wrong and the site won't let me change it. Its seriously annoying.

  • Stevedey Steve Dey (@Stevedey) reported

    @virginmedia Terrible! Absolutely shocking. Nearly 12 hours it’s been off and on and nothing been done!! Disgraceful!

  • Markhelphim Mark (@Markhelphim) reported

    @virginmedia What a poor service

  • SusHeritage Dr Sarah Howard (@SusHeritage) reported

    @virginmedia Waiting on IT again after they said it would be 3 days but turns out that it’s actually up to 7 working days to turn around a ticket. I’m constantly being told incorrect info and I’m really not impressed. Reliable internet but customer service leaves a lot to be desired.

  • 00julesj Jules (@00julesj) reported

    @virginmedia Yes multiple times the appointment appears but doesn’t give me an option to cancel. Just says scheduled

  • 00julesj Jules (@00julesj) reported

    @virginmedia trying to cancel a technicians appointment is like trying to get a date with Elvis Presley on your app. Can anyone help ?!