Virgin Media Outage Report in Derbyshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Derbyshire, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derbyshire, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Chesterfield, and Alfreton.
| City | Problem Type | Report Time |
|---|---|---|
 Chesterfield
|
Internet | 4 days ago |
|
Chesterfield
|
Internet | 11 days ago |
|
Chesterfield
|
Internet | 11 days ago |
|
Alfreton
|
Internet | 1 month ago |
|
Chesterfield
|
TV | 2 months ago |
|
Alfreton
|
TV | 2 months ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Derbyshire, England
Latest outage, problems and issue reports in Derbyshire and nearby locations:
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Tony P (@WorTony) reported from Selston, EnglandHey @virginmedia I’m really loving the customer service - called 2 weeks ago to report a broken remote - I was told a new one would be on the way. I’m still waiting. I called yesterday and was told the email address I was giving and have had registered for 15-20 years was wrong
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Luketh (@Luketh13ttv) reported from Heanor and Loscoe, EnglandHas anyone else been having issues with @virginmedia today? My Internet has been constantly cutting off #virginmediadown
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GiinaGii 🐱🌿 (@giinagii) reported from Tupton, England@virginmedia @trigger_hippy VM need to stop blaming us and fix their issues!
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leigh.butler 🐏 (@barmylad34) reported from Derbyshire, EnglandAnyone else got blank tv from @virginmedia ? Usual service of not supplying!
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N1CK 4LL666D (@nick_allgood) reported from Derbyshire, EnglandWaiting for the @dcfcofficial takeover is as painful as waiting for @virginmedia to deliver the phone I ordered on the 3rd May. So putting this out there - always been happy with Virgin but what’s the best mobile network cause it looks like I’ll be moving.
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grumpy man (@Baddileyram) reported from Derbyshire, England@virginmedia 6:30. 30 mins after time slot. Engineer brilliant apologetic, sadly telephone customer service not so good. But at least I'm online this evening.
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Bhavna 🙋🏽♀️ (@MissBeBop) reported from Eastwood, England@virginmedia Yes and no. My internet isn’t working all the time and continuously cuts out, this is on a wired connection. I have done the self help, also done the reset when I call through. Have done the pin prick reset and changed hub settings. Still nothing. Have previously been told I need
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Bhavna 🙋🏽♀️ (@MissBeBop) reported from Eastwood, EnglandWhen @virginmedia wifi is working it’s bloody amazing, when you need to raise an issue with them it’s the most frustrating experience ever. Today I have had 2 people hang up mid call, 3 bots, 2 people on chat and still in the same place. No ******* wifi!!!!
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Becks. 🐏 (@BMinion25) reported from Derbyshire, England@virginmedia hello internet is down and has been since 7:15am this morning……
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Kathryn Cook (@Kathryn_Cook1) reported from Derbyshire, England@virginmedia Rubbish. I live in a cottage with minimal phone signal and 4g so rely on wifi. It’s down regularly and impacts my work as well as TV etc. Who would you recommend I move to?
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Karen Smith (@karen_smithxx) reported from Derbyshire, England@virginmedia can you confirm if there are any issues in DE22 please. Unable to connect to broadband.
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Sophie (@Tearastar) reported from Derbyshire, England@virginmedia We spoke to you guys last Tuesday apparently there is an issue effecting 25% of our area @AceTrainerLiam knows more he’s the account owner
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leigh.butler 🐏 (@barmylad34) reported from Derbyshire, England@virginmedia why are you still not providing tv services today? Blackout!
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Ben Green (@BEN_GR33N) reported from Derbyshire, England@virginmedia whats going on with your network, just lost TV and internet in DE area.
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Francesca novilla (@arabella0404) reported from Derbyshire, England@virginmedia your broadband is awful. Never works. Tried to call customer support, there is no number. Tried to check on internet for some help and it's very confusing. Very unhappy customer.
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Dave Martin (@flyingscotsmin1) reported from Eastwood, England@virginmedia what's going on?? TV is still not working!! Tried resetting and still nothing.
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Luketh (@Luketh13ttv) reported from Heanor and Loscoe, England@virginmedia I've clicked the link, logged in, and apparently there's no network issue... So how do you explain the issues I've had throughout today?
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Sophie (@Tearastar) reported from Derbyshire, EnglandGod it’s been legit a week and they still haven’t fixed the internet wtf 😢 God @virginmedia sucks
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nickih1 (@nicki1712) reported from Derbyshire, England@JaneHutchby @virginmedia That's awful I've had so much trouble with them. They did an upgrade which knackered up my tv and virgin tv took them months and several visits to admit it was that that messed it up and eventually got them to put back to what if was! Hope u get refund x
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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FloatingSoles (@FloatingSoles) reported@virginmedia Your service checker is about as much use as an ashtray on a motorbike as it wasn’t working. I managed to get an automated message saying it’ll be fixed my 01.45am…we live in hope your engineers weave their beautiful magic asap
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Mr B (@MrBradteaches) reported@virginmedia No, they discussed £143, which they knew we couldn't afford. After which, they dropped the same package to £140. We then asked to cancel, were transferred to someone who built what we asked for at £93. Then we were transferred again to be told it didn't exist (1/2)
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Dave Greatorex (@digreatorex) reported@virginmedia It's sorted now, I kept calling for about 30 mins to finally get a message advising that it was a problem in the area. Just a really frustrating experience calling not being able to speak to anyone and to only receive a dead link. Mobile hotspot for most of the afternoon!
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emma johnstone (@emmajjohnstone) reported@virginmedia been on the phone over an hour,4th time to try and resolve why you're charging us £25/month JUST FOR A SIM CARD on top of our bill, as part of a new deal where the SIM WAS FREE as part of the deal. Appalled at your service, knew should have gone to another provider!
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Mr B (@MrBradteaches) reported@virginmedia Then the poor treatment at the end as we laid out.
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Charlotte Grannell (@Charlotte_lg) reported@virginmedia It was the 29/12/21, I asked to cancel and revert back to my original plan and was told that it was not possible to do that as the offer I was on is no longer available. I spoke to 2 call handlers and feel shrugged off and out of pocket. Really not what I expected from virgin.
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and wot again? (@hardinzepaint) reported@virginmedia So now we're getting different problems. My mum managed to speak to someone and they've told her it's an area problem? With that being said, nothing is still being done. Working from home is impossible with Virgin Media and your team doesn't seem to care.
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Clarky (@FiClarky) reportedTrying to speak to someone at @virginmedia customer relations is like trying to speak to the Queen! Impossible! And even if you do get through nothing makes sense! I wanted to upgrade my contract but will be cancelling now! @BBCWatchdog
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sƃɐɾƃᴉſ (@Jigjags) reported@virginmedia I asked the person the phone to log a complaint and asked someone to follow it up she wouldn't
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Gavin Lee (@gavinleeuk) reported@virginmedia Several things as part of upgrade. Only thing left is mobile package which someone from customer service told me was sorted.