Virgin Media Outage Report in Derbyshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Derbyshire, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derbyshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 12: Problems at Virgin Media
Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Sheffield, Alfreton, Chesterfield and Selston.
| City | Problem Type | Report Time |
|---|---|---|
 Sheffield |
Internet | |
| Sheffield |
Internet | |
| Alfreton |
TV | |
| Sheffield |
Internet | |
| Sheffield |
Wi-fi | |
| Chesterfield |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derbyshire, England
Latest outage, problems and issue reports in Derbyshire and nearby locations:
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koko 🌻
(@Koko__Johnson) reported
from
Sheffield, England
@virginmedia hello, my grandmother is having issues with her TiVo Box, she's checked the cables and I've been online to check for service outage, and there's isn't any reported Can you help?
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Jules Tee
(@xjuewx) reported
from
Sheffield, England
@virginmedia not good when my 82yr old mum was left with no phone service so no health emergency service and city wide alarm for the last 2 days.... not good enough !!!!
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John Murphy
(@John_murphy1) reported
from
Sheffield, England
@virginmedia I’ve had that email. I’ve also had another email this morning saying they’re sorry to hear I’m unhappy with my broadband speed. I’m not! I’m unhappy with a call out charge being applied, which was promised to be reversed and never has been!
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Phil J
(@TWO_Librans) reported
from
Sheffield, England
@virginmedia Just want to lower my bill or cancel
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Oli B
(@olibrown77) reported
from
Sheffield, England
@pauldevine1986 @virginmedia We are still down in S7. Nearly 24 hours now. Saying 2pm is the updated fix time. But that keeps getting pushed back 🙄😡
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Mark Hewitt
(@Hi1mMark88) reported
from
Sheffield, England
@virginmedia broadband service has dropped out in Sheffield (s5) any know issues or reasons why this has happened. Service checker isn’t giving any information
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leigh.butler 🐏
(@barmylad34) reported
from
Derbyshire, England
Anyone else got blank tv from @virginmedia ? Usual service of not supplying!
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Sophie
(@Tearastar) reported
from
Derbyshire, England
God it’s been legit a week and they still haven’t fixed the internet wtf 😢 God @virginmedia sucks
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Francesca novilla
(@arabella0404) reported
from
Derbyshire, England
@virginmedia your broadband is awful. Never works. Tried to call customer support, there is no number. Tried to check on internet for some help and it's very confusing. Very unhappy customer.
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Kathryn Cook
(@Kathryn_Cook1) reported
from
Derbyshire, England
@virginmedia Rubbish. I live in a cottage with minimal phone signal and 4g so rely on wifi. It’s down regularly and impacts my work as well as TV etc. Who would you recommend I move to?
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grumpy man
(@Baddileyram) reported
from
Derbyshire, England
@virginmedia 6:30. 30 mins after time slot. Engineer brilliant apologetic, sadly telephone customer service not so good. But at least I'm online this evening.
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leigh.butler 🐏
(@barmylad34) reported
from
Derbyshire, England
@virginmedia why are you still not providing tv services today? Blackout!
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Diane Caira
(@diddles1970) reported
from
Sheffield, England
@virginmedia Do you have a business outage in S8? Can't get through to anyone. Wondering whether to send everyone home?
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Richard Gladwin
(@rwgladwin) reported
from
Sheffield, England
@virginmedia were there issues in S9 around 1020 this morning?
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Pete Hudson
(@petetweet1306) reported
from
Derbyshire, England
@virginmedia No tv signal in Derby ?
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Tony P
(@WorTony) reported
from
Selston, England
Hey @virginmedia I’m really loving the customer service - called 2 weeks ago to report a broken remote - I was told a new one would be on the way. I’m still waiting. I called yesterday and was told the email address I was giving and have had registered for 15-20 years was wrong
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Victims Voice
(@victimsvoice73) reported
from
Sheffield, England
Anyone recommend a phone network been with @O2 for years and since it merged with @virginmedia it’s shocking. When I went on holiday before I’d never had problems this year wouldn’t let me go my own internet & here signal keeps going for phoning not to mention rise in scam calls
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Debbie 💜 🦋🦉
(@DeborahTaylor3) reported
from
Sheffield, England
@virginmedia what's the issue with answering a call? Line went dead, my mum can't receive incoming texts and is due an upgrade. Your customer service is terrible, God only knows what will happen when I call for TV
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Dave Martin
(@flyingscotsmin1) reported
from
Eastwood, England
@virginmedia what's going on?? TV is still not working!! Tried resetting and still nothing.
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Sophie
(@Tearastar) reported
from
Derbyshire, England
@virginmedia We spoke to you guys last Tuesday apparently there is an issue effecting 25% of our area @AceTrainerLiam knows more he’s the account owner
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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JP Glover 🏳️🌈
(@jpglover1982) reported
@virginmedia why can't anyone get through to customer service. Especially when I'm trying to cancel the service for a pensioner.
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Mick Packer
(@packerm) reported
@virginmedia @AmyDaviesMASW Oh and the contact number just hangs up (as I'm finding out), so in effect it's impossible to cancel Virgin. How convenient
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Robert Rainey🇬🇧
(@robertraineyni) reported
@virginmedia Both. Tried to cancel service by phoning, your staff claimed the password was wrong, able to log on with password but no option to cancel service. Wrote to CEO still getting harassed by BPO and getting bills from Virgin Media. Absolutely appalling company!!
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M Alruqi
(@Mansoor86636034) reported
@virginmedia You have 48 hrs to fix this otherwise, I’ll cancel the direct debit 👎
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Faisa 🇸🇴
(@fabdullahi99) reported
The world is really testing me today, staying civil on a phone call is getting harder and harder.... @virginmedia fix up
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Silvia Felce
(@SilviaFelce) reported
So, is @virginMedia's protocol to lure new clients into a contract to state (deceptively) you are going to absorb the cost of rescinding previous arrangements with a different provider, then pretending to log a complaints and never return calls? #BadPractice #Ombudsman
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Bert
(@PJBert) reported
@virginmedia But I’ve already had a ‘text chat’ with someone who I gave my details to.they could do sweet fa. So I call 0345 again, to hear the same story ‘ I am not able to help’. A manager won’t be available! Because they never are. Service has been pathetic. #customerservice #pathetic
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Lilee Mei Studio
(@LileeMeiStudio) reported
@virginmedia please help! My Aunts virgin media landline has been down since the 19th of Jan and she’s been trying to contact you without any response. Please can we have a contact number or email to resolve this issue ASAP! Thank you!
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Paul Smith
(@paulsmithVIP) reported
@virginmedia having problems with connection in Reading (RG31) can you advise as to when it might be back up and running #stayconnected
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paul day
(@day7262) reported
@virginmedia Looking hang on