Virgin Media

Virgin Media Outage Report in Derbyshire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Derbyshire, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derbyshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Derbyshire, England 03/10/2026 00:40

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Derbyshire, England

The most recent Virgin Media outage reports came from the following cities: Sheffield, Alfreton, Chesterfield and Selston.

Loading map, please wait...
City Problem Type Report Time
United KingdomSheffield Internet
United KingdomSheffield TV
United KingdomAlfreton Internet
United KingdomSheffield Wi-fi
United KingdomSheffield TV
United KingdomChesterfield TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Derbyshire, England

Latest outage, problems and issue reports in Derbyshire and nearby locations:

  • JoeInSheffield Joe 🏳️‍🌈🇪🇺🔶 (@JoeInSheffield) reported from Sheffield, England

    @virginmedia Nothing has happened today, I'm just commenting on your offer to give all broadband customers free mobile 4g when your broadband goes down. Whenever my broadband had gone down, so has my cellular connection also.

  • KMShaw75 Karl shaw (@KMShaw75) reported from Derbyshire, England

    @erskinetom29 @virginmedia It’s gone quiet 🤫 no help from VM

  • KMShaw75 Karl shaw (@KMShaw75) reported from Derbyshire, England

    @virginmedia I only have 4g on my phone which I'm having to use. Not good for work from home. Two days down now. 10 years I've been a customer. I'll be looking at other options tomorrow

  • ShellHarris1992 Shell (@ShellHarris1992) reported from Derbyshire, England

    Pay £50 a month for slow WiFi in my own home and a router that flashes the WiFi symbol all the time! Thanks @virginmedia - money well spent there. (The flashing drives me mad)

  • KMShaw75 Karl shaw (@KMShaw75) reported from Derbyshire, England

    @virginmedia guys I'm trying to stay calm but your poor service and none communication is worrying me now. No loyalty to a long loyal customer.

  • falafeltaters falafel&taters (@falafeltaters) reported from Derbyshire, England

    @virginmedia your customer service has no idea how to handle a call, calling 2 times, 2 different answers, shame

  • nathandainty Nathan Dainty (@nathandainty) reported from Sheffield, England

    @sky @virginmedia hey @SkyUK You should tell your customer service: “Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods aren’t faulty. Sales of this kind are known as ‘distance selling’…

  • KMShaw75 Karl shaw (@KMShaw75) reported from Derbyshire, England

    @virginmedia That was the first thing I did. It was working this morning but has just stopped. It’s done it before as well. I’ve triple checked again and the same problem

  • KMShaw75 Karl shaw (@KMShaw75) reported from Derbyshire, England

    @virginmedia I need someone to speak to me asap. I've tried and tried to call to resolve the issue but nothing is happening and even when I called to leave after being on hold the lady put the phone down after 10 seconds. Seriously not happy

  • skintkidsdiscox TWR ✘ (@skintkidsdiscox) reported from Sheffield, England

    @virginmedia internets having struggles help

  • leebert666 Lee Warren (@leebert666) reported from Derbyshire, England

    @virginmedia can't believe broadband has been down since before 4pm. This isn't good enough😡😡

  • sonbaetaekwondo Richard Hull (@sonbaetaekwondo) reported from Sheffield, England

    @virginmedia Small is not £8 for no better service

  • ladymuck1978 Kerri Pearch (@ladymuck1978) reported from Derbyshire, England

    @_BrettJames @virginmedia I’m leaving Sky so I’ll get in touch with BT. Had the worst experiences with Virgin, especially on the phone. Over an hour every call to sort stuff #poorcustomerservice

  • JasonWDL Jason (@JasonWDL) reported from Derbyshire, England

    @virginmedia Says there isn't an issue. Ran the diagnostic test from the website. Tells me it's not plugged in. It's definitely plugged in. Full reboot of everything hasn't helped. Unfortunately customer service won't speak to me as I'm not at home. My partner is.

  • Simon_Shell Simon Sheldon (@Simon_Shell) reported from Derbyshire, England

    @More4Tweets your listings on @virginmedia are broken! Was trying to watch Phil and Kirstie and ended up blubbing over #supervet!!

  • leebert666 Lee Warren (@leebert666) reported from Derbyshire, England

    @virginmedia broadband down again, can't get through on phone. This is the second time in a few days, just getting ridiculous now. Paying for a service that doesn't work😡😡

  • Mashcat Karma Chameleon (@Mashcat) reported from Sheffield, England

    @virginmedia No I have a full time job - I can’t keep trying when your hold times are 20 minutes plus ... you need a call back service

  • acmtix 𝘼𝙙𝙖𝙢🐰 (@acmtix) reported from Eastwood, England

    @virginmedia I don't want content, I don't have your TV or your phone just broadband. So to increase this cost like this means that next time it comes to review my connectivity I will simply leave your service and move to a more competitive service that doesn't sneakily raise prices mid term.

  • rlswilliams Richard Williams (@rlswilliams) reported from Eastwood, England

    Hmm ask for a @virginmedia customer support line mannager and then get cut off. Twice. 🤔

  • rlswilliams Richard Williams (@rlswilliams) reported from Eastwood, England

    .@virginmedia call wait time for sales is 0.9 seconds. Transferred to 'Customer Support', and have been waiting for 34 minutes so far. #priorities 🤔

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • jasminejud Jasmine J♥ (@jasminejud) reported

    @virginmedia Hiya Please Can You DM me regarding Broadband Not working AT ALL after a week of having it installed :)

  • erinmcnally171 Erin Bethannie💘 (@erinmcnally171) reported

    @virginmedia get your ******* **** together, at this rate we’re just paying a donation 🥴🥴

  • TheFirstNuomics Mike Furness 💙 (@TheFirstNuomics) reported

    @virginmedia No - wasn't prepared to waste another hour on the off chance someone might contact me. Perhaps it's time to bring back the call back service so when long queues, can leave number to be called back on instead?

  • benmarcspiers69 Ben Spiers (@benmarcspiers69) reported

    @virginmedia I’m trying but I’m burning through a months worth of data because my ISP is a bit crap which is making me a bit sad. Who do you have internet with SB? Do you have any recommendations?

  • grahammcmichael Graham McMichael (@grahammcmichael) reported

    @virginmedia Also I explained to the agent that the Virgin media cable has been installed in the far corner at the front of our house (before we moved in). This means we can't get our router in a central location and is the most likely reason for poor coverage towards the back of the house.

  • jay_bcafc Jay Smith (@jay_bcafc) reported

    Is there any company with worse customer service than @virginmedia ?? Call to move home, they can’t do supply new property but will charge me £240 for that although it’s no fault of my own. The phone team are terrible who laughed when telling me how much the fee is..shocking!!

  • TheGolfBadger The Badgerino (@TheGolfBadger) reported

    @virginmedia Yes most devices loose their Wi-Fi signal.

  • the_fitter neil collins (@the_fitter) reported

    @mattford9494 @virginmedia @virginmedia are terrible. I'm cancelling my whole package as soon as possible. I wonder what bullshit charges they will make up for cancelling. 🤨

  • benmarcspiers69 Ben Spiers (@benmarcspiers69) reported

    @virginmedia That’s fair enough, I think generally speaking the internet speeds with Virgin are pretty good. They just seem to crash fairly frequently and ur just stuck without internet for a random amount of time which sucks. Much love SB, thank you for your assistance.

  • DanVirgo D Virgo (@DanVirgo) reported

    Appalling service from Virgin Media. Been a customer for 8 yrs paying for fastest network. Sold house in London during Covid. Informed them of leaving property date. they wanted old router back but didn’t send return packaging in time. They Now want £40 for old kit. @virginmedia