Virgin Media Outage Report in Derbyshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Derbyshire, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derbyshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Sheffield, Chesterfield, Alfreton and Selston.
| City | Problem Type | Report Time |
|---|---|---|
 Sheffield |
Wi-fi | |
| Sheffield |
TV | |
| Chesterfield |
TV | |
| Sheffield |
Phone | |
| Sheffield |
Internet | |
| Sheffield |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derbyshire, England
Latest outage, problems and issue reports in Derbyshire and nearby locations:
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Simon Burkinshaw
(@SuperFlySimon) reported
from
Sheffield, England
@virginmedia why should I have to pay when I’m not being able to use the service I pay for
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Karma Chameleon
(@Mashcat) reported
from
Sheffield, England
@virginmedia No I have a full time job - I can’t keep trying when your hold times are 20 minutes plus ... you need a call back service
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Karl shaw
(@KMShaw75) reported
from
Derbyshire, England
@virginmedia That was the first thing I did. It was working this morning but has just stopped. It’s done it before as well. I’ve triple checked again and the same problem
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Joe 🏳️🌈🇪🇺🔶
(@JoeInSheffield) reported
from
Sheffield, England
@TrainedPengling @virginmedia The problem I have with this, is that whenever their broadband has gone down, so had my mobile with them at same time. Like when it all went down nationwide earlier this month. Having free 4g when you actually can't connect is kinda pointless lol
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Lee Warren
(@leebert666) reported
from
Derbyshire, England
@virginmedia can't believe broadband has been down since before 4pm. This isn't good enough😡😡
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matt downing
(@mattdowning5) reported
from
Selston, England
@virginmedia just ordered a free WiFi booster, but received contract stating I have committed for another 12 months. I don't want to go ahead on these terms so won't be signing, can you advise how I cancel this upgrade within cooling off period. Thank you
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Si
(@bromley001) reported
from
Sheffield, England
@virginmedia Rebooted my phone earlier, no effect. Not actually had to call or text anyone today, but my signal icon has said 'Emergency Calls Only' all day. I'll definitely check that signal strength link though, thanks.
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Richard Williams
(@rlswilliams) reported
from
Eastwood, England
.@virginmedia call wait time for sales is 0.9 seconds. Transferred to 'Customer Support', and have been waiting for 34 minutes so far. #priorities 🤔
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Si
(@bromley001) reported
from
Sheffield, England
@virginmedia No, everything on there is telling me 'very good'. But! Ironically, during this very exchange, my signal has popped up (although it's now not as strong as when I started writing this Tweet). Looks like me looking at the website has scared it into working. :D
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@virginmedia I don't want content, I don't have your TV or your phone just broadband. So to increase this cost like this means that next time it comes to review my connectivity I will simply leave your service and move to a more competitive service that doesn't sneakily raise prices mid term.
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Lee Warren
(@leebert666) reported
from
Derbyshire, England
@virginmedia broadband down again, can't get through on phone. This is the second time in a few days, just getting ridiculous now. Paying for a service that doesn't work😡😡
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Joe 🏳️🌈🇪🇺🔶
(@JoeInSheffield) reported
from
Sheffield, England
@virginmedia Nothing has happened today, I'm just commenting on your offer to give all broadband customers free mobile 4g when your broadband goes down. Whenever my broadband had gone down, so has my cellular connection also.
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Richard Williams
(@rlswilliams) reported
from
Eastwood, England
Hmm ask for a @virginmedia customer support line mannager and then get cut off. Twice. 🤔
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Shell
(@ShellHarris1992) reported
from
Derbyshire, England
Pay £50 a month for slow WiFi in my own home and a router that flashes the WiFi symbol all the time! Thanks @virginmedia - money well spent there. (The flashing drives me mad)
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Karl shaw
(@KMShaw75) reported
from
Derbyshire, England
@erskinetom29 @virginmedia It’s gone quiet 🤫 no help from VM
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Si
(@bromley001) reported
from
Sheffield, England
@virginmedia It's the same place & situation as yesterday, and, once again, after a few hours of no signal, once I actually Tweet about it, it suddenly reappears! No worries here now, ta.
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Nathan Dainty
(@nathandainty) reported
from
Sheffield, England
@sky @virginmedia hey @SkyUK You should tell your customer service: “Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods aren’t faulty. Sales of this kind are known as ‘distance selling’…
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TWR ✘
(@skintkidsdiscox) reported
from
Sheffield, England
@virginmedia internets having struggles help
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Jason
(@JasonWDL) reported
from
Derbyshire, England
@virginmedia Says there isn't an issue. Ran the diagnostic test from the website. Tells me it's not plugged in. It's definitely plugged in. Full reboot of everything hasn't helped. Unfortunately customer service won't speak to me as I'm not at home. My partner is.
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Simon Sheldon
(@Simon_Shell) reported
from
Derbyshire, England
@More4Tweets your listings on @virginmedia are broken! Was trying to watch Phil and Kirstie and ended up blubbing over #supervet!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Stephen Evans
(@jsdevans) reported
@virginmedia That's interesting because the Tweet before wished me the best with my new supplier. Does @LutzSchueler know how bad you guys are and how embarrassing your replies look. No wonder I'm getting sympathy on Twitter
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Jack_
(@Jack0182748) reported
@virginmedia It's been better than this morning. However no one has tried to contact me about the ppv issue. I 2as cut off earlier and not heard since. WiFi is down again now too, everyday this week, have to reboot each time
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Jason mead
(@Jaymead109) reported
@virginmedia It happens randomly sometimes multiple times a day and cutting off the internet for hours. It has an issue connecting to DHCP servers I literally have hot a new xbox and this issue has been happening since late July to now. My dad has spoken and I do check your server status
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Dave Nichols
(@DipDabDave) reported
@virginmedia She just said somebody would be out to the green boxes within 24hours. It’s been fine for years. Just started failing the last month or so. Done numerous resets etc which work for a while then it fails again. The network shows up, and you can logon to it, just no internet!
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Louis Hervik
(@louisnorway) reported
@virginmedia It’s for SW20 and the service has been out for more than 24 hours. Can you at least give an accurate timeline as all the timelines you’ve been giving so far are wrong? Reason why it’s down would also be great!
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Liz Blackledge
(@lizzieann1982) reported
@virginmedia Disgusting and appalling customer service. I have been trying to resolve an issue with your company since May 22. Every month I ring up to be promised it’s been resolved only to find out the next month that the issue hasn’t been resolved.
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Sarah
(@sarahmufc93) reported
@calcleary @ArronPalmer @virginmedia We’re still having issues too. I don’t have the energy to ring Virgin because I end up giving myself a headache screaming down the phone.
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🇮🇪⚪️
(@THFC_fan7) reported
Of course the one game we play well I can’t watch cause of **** virgin media WiFi
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Stevio
(@PoppysFather) reported
@NotreRene @CMY1952 she doesn't work for Dyson then - maybe she's in tellysales for Virgin Media
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Darren Irwin
(@dpirwin) reported
@virginmedia how do I report a loss of service? The button in the app takes me to a help page that doesn't specify how. Calling 150 tells me there is a fault, is it automatically registered?