Virgin Media Outage in Derbyshire, England

@virginmedia The service is on permanent down time. Hence moving to @SkyUK no problems since

Ffs @virginmedia my internet is fine all morning..suddenly goes off. Ring your "helpline" and apparently you expect to have problem solved by 8.25 PM!!!!

@virginmedia so please explain the 20% hike in my bill every month just because you are discontinuing my chosen plan and offering me exactly the same plan for an extra £3 per month, been a customer longer than I care to remember but utterly disgusted by this #virginmobile

@munkilove @SkyUK @NatalieMariaS59 @virginmedia I wouldn’t bother, if cancel and move to @virginmedia That’s what I’m going to do

@virginmedia it’s beginning to get pretty difficult to do work when the broadband keeps going down...

@virginmedia I have been having the odd few issues lately, recently the main issue is loss of any connection at night time. When I try to log into my account, via phone because my £46pm broadband is down, so I can see if there is an issue a few things happen... [1/4]

@virginmedia I got through but sadly not much help. I'm getting conflicting information. It seems I cannot change my user name to an email address already registered with you. That's complete nonsense!

@virginmedia Brilliant answer! Except the person I spoke to said it was a problem affecting this area ... it doesn’t matter how it’s affecting anyone / we aren’t getting what we’ve paid for and this is why people are desperate for a credible, honest, reliable, trustworthy provider....

@mrpotholeuk @Dicko1945 @virginmedia are clueless, I have had to report many similar problems and WORSE to Derbyshire County Council locally.

@LiamKing87 @nathanjarman8 @virginmedia Poor that is kingy 👎👎

Always see lots of people spouting off when they get what they perceive to be a poor service, but don’t speak out when they get a good service. Once again @virginmedia have excelled themselves sorting out my issue. Never had a bad experience with them. #VirginMedia #TiVo

@virginmedia been on hold for 45 minutes all i wanna do is cancel my contract with your shit company

@virginmedia it’s bad when you have to turn off your super fast broadband and use 4G because your WiFi is so bad BUT virgin media say there is no problems DO NOT SIGN UP WITH VIRGIN MEDIA #theworstserviceprovider 2 years of complaints and terrible service

Anybody having issues with sky sports channels on @virginmedia. Only sky sports news working! Not happy!

@Matthew_Wright @virginmedia I paid to come away from virgin years ago even though as a single parent money was very tight. I went to Sky and their customer services have been 100% better. Would never go back to Virgin. The way they spoke to me was diabolical.

@virginmedia Already done that. 3 times recently. Each time you run a test, it then works agan for a few days and then breaks down. Pretty frustratimg considering the box is brand new and was only fitted 3 weeks ago.....

@virginmedia Poor, couldn’t watch it live as I was travelling back from a game that I wanted to see the highlights of and FULLY expected to be able to watch it this morning as per usual

Thanks @virginmedia for the lack of FAST BROADBAND. Not back on until at least 27th Dec!!!!!!!! Kids unable to play on Xbox & IPad. Happy Christmas to us. Complaint letter on its way to you.

Sorted a new rolling contract with @virginmedia for £96.12 got an email saying it will be £112 called them nothing on the system regarding the new deal still waiting for them to call me back not very good customer service

@virginmedia The last resolution was approx 10 days ago, your team member promised to connected within 24 hours and it’s still not resolved

@virginmedia No after being promised at least 4 times that the line would be reconnected with 48 hours. It’s my in-laws home and the customer service has been a disgrace and charged for calls from their mobiles for at least 1 hour each call, still being charged and bills still being sent

@virginmedia Apparently it's a mistake based upon a price increase before I signed my contract ie NOT included in my price. Customer services say they will correct on a monthly basis, but I want that in writing, which they are adamant they can't/won't do. Contract signed in November

@virginmedia how stupid making BBC 2 hd therefore making me unable to watch with sound

Really needing help with my phone @virginmedia I would call but my handset won’t allow it...have emailed but no response...getting frustrated now! #helpplease #virginmedia

Not a single day goes by without my @virginmedia broadband having intermittent problems for an hour or so! #Shoddy

Glad I've just noticed I have a gig of @giffgaff data to use by end of the day as @virginmedia is going to be down for rest of the day

What the hells going on with @virginmedia my TV and internet are down. But not only is the net down its messed up my router I can't even wlan over it like I usually can when the internet goes down so I can't even turn my lights on or off #firstworldproblems

@virginmedia Done that every time. Says service is running normal or can't find any issues. Also had engineers out 6 times who gave us the new router (and a replacement), but no issues. Its not even a "popular service time" as it happens at different times including 11am, 3am, 4pm, 9pm.

@virginmedia We can't do wired as we have a 3 storey house! Get charged a fortune for a service we can't even use most of the time! If @SkyUK reply to our message stating they can price match we'll be switching. Gone on too long with no resolution from VM.

@virginmedia @milesSI This is exactly the reason I left. Good internet, shocking customer service.

@Emmanuel_Mabs @gazd83 @virginmedia Oh absolutely, but evidently @virginmedia started charging a shit load more for no good reason - hence them being able to take the price back down.

The @virginmedia V6 boxes are so poor. For no reason at all the two boxes can no longer communicate to share recordings. Reset one box but it's said "Deleting everything..." for about 3 hours. Joke.

Yet again more outage from @virginmedia getting sick of it

@virginmedia I need to talk to a human can u direct me please ur robots are shit and ur internet is shit

@virginmedia Back on Now, but sketchy and very slow! Eventually got through to customer service and was told on would get two days free! ... but this in fact is - I would be charged for the near 3 days of no service! Nothing will in fact be given free 😲

@virginmedia Broadband service is down to S7 1NJ since approx 9:45am today. No known fault showing on your online service status.

Typical I finally cough up for #netflix and @virginmedia decides to constantly go down when ever I press play

@redman1_amanda @virginmedia @bt_uk I moved to sky earlier after years of virgin so glad I did it's cheaper and I've got internet for less money wish they would stop sending letters with there offers I'd Never go bk to @virginmedia after this year

It’s a good job @giffgaff give you extra 1GB for free! Need it since @virginmedia internet has down YET again all day... with no updates, used all my data nearly😔😫😭 #hardlife

@virginmedia Nope, just told us there’s a problem, that’s all . Thanks

@virginmedia I have done and just get told it’s due to a fault... having to use all my data on my phone because this keeps happening and nothing getting fixed or any info passed back to us about this problem

Everyone on @virginmedia has had their internet go down and we were in the middle of Pro Clubs. No happy

@virginmedia There’s no problem logged on the phone according to the service information.

@virginmedia @virgin bought another film from you… had another playback error. Your phone support has put me on hold suggesting a weekly reboot of our box... (not someting that worked or something Sky ever advised or suggested). #virgin #Sky

@CW_is_a_Legend @virginmedia The all service from them is shit pal

@virginmedia Expected a call back yesterday about a broadband problem, still waiting, still got the problem. New customers no waiting time, if you’ve got a problem, not interested, ridiculous waiting times for everybody else. Gave up this morning.

@virginmedia Hey Ben..service seems fine today. New router should be here tomorrow, hope it fixes the issues. I really don't have faith in your overseas tech support 🤨

@virginmedia Problems with the internet over the last few weeks, last night no internet at all. Decided to phone Customer Services to complain, 45 minutes still no answer, shocking.

@virginmedia Only 1/4bw and on vivid200.2 days to sort and it seems my router needs upgrading. Fairplay to UK customer care team..Fantastic! Overseas tech support however is a joke, even suggesting it's my fault and premium tech could fix for a charge! 7 calls(3 dropped) Not impressed...

@GreggRobertson5 @ubnt Both @timgleed and I have @ubnt. I use the virgin media router in modem only mode and have it into the USG. Saves the double NAT issue.

@virginmedia ...we are both disabled and carer dependant to even open our front doors. Her mobile signal is poor there and she has had to call ambulances out several times a year in critical condition. We were promised from the start the phone install would be seamless and now it could...

@virginmedia Net & phone install was 08/03. Despite 4 visits to the house and knowing the phone cable is broken outside the building we have still got no word when the construction team might get round to us. This is my acc but at my mothers property (she isn’t gd with tech)....

@virginmedia Thanks, It states there is issues with TV not broadband. My internet is back on for now.

@virginmedia ya ******* internet is shit, WiFi goes off more than me ******* light switch, quicker using the bastard post !

@virginmedia We did and spent 30 minutes to an hour on hold due to an issue you failed to contact us on #wasteoftime #lossofearnings #willfindanewprovider

@virginmedia Are you being serious the cable is running over the top of tree roots in the garden.. The installation is terrible. How somebody could leave a job like that is beyond me

@virginmedia We have been trying to resolve the issue and got nowhere with anyone, every time I get lied to with another story

@virginmedia I am appoalled by the service which I have been receiving from your customer service and comaplints team. I have had 6 engineers out on the last month to try to fix my internet problem and I am still am receiving intermittent broadband service. HELP @MoneyTelegraph

@virginmedia @bt_uk Here we come👍🏻 Another Virgin Media customer bites the dust👏🏻

When @NetflixUK goes down on @virginmedia & you don’t know what to do with the rest of your evening 🤔