Is Virgin Media having an outage in Derbyshire, England?

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

 Problems detected at Virgin Media

Virgin Media in Derbyshire, England problems in the last 24 hours

Virgin Media Outage Chart in Derbyshire, England

May 20: Problems at Virgin Media

Virgin Media is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

Internet
(44.19%)
Phone
(29.22%)
Wi-fi
(11.91%)
E-mail
(5.98%)
TV
(4.46%)
Total Blackout
(4.25%)

Virgin Media Outage Map Near Derbyshire, England

Virgin Media in Derbyshire, England Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Virgin Media Issues Reports Near Derbyshire, England

Latest outage, problems and issue reports in Derbyshire, England and nearby locations:
  • tryfbellamy tryf (@tryfbellamy) reported from Sheffield, England

    @virginmedia gunna sort your shit internet out or what

  • IamSpooksDad Steven Wild (@IamSpooksDad) reported from Derbyshire, England

    @virginmedia Guys I think you have a pretty major broadband outage in the West Yorkshire area. The amount of tweets coming suddenly stopped last nightaround 10ish. Hope that helps #dcfc

  • shell163 michelle levick (@shell163) reported from Chesterfield, England

    @virginmedia That would be me then, no service since lunchtime!!

  • NickNwarhurst Nick Warhurst (@NickNwarhurst) reported from Sheffield, England

    @virginmedia the company that’s only looks after new customers, not long serving ones. Me: paying £34 for vivid100. New customers £29 or £34 for vivid200. VM customer services, well you can have vivid200 for only £54. 😳🤬

  • midgetgem1980 MelanieSmith (@midgetgem1980) reported from Heanor and Loscoe, England

    @virginmedia every sodding night at 7! No internet, connection dropping out, router rebooting itself 😡😡😡I think another provider is the answer if you can’t sort your shit out! I pay for fibre I expect fibre, not old dial up crap that took ages to connect & dropped every 2secs

  • relish_hendy Relish Hendy (@relish_hendy) reported from Sheffield, England

    @virginmedia dear team I can't check account online as don't have login details handy but area code is sheffield 14 I think theres been no TV or WiFi since about 5pm please check status of area

  • Gary_Moore14 Gary Moore (@Gary_Moore14) reported from Chesterfield, England

    @bt_uk starting to regret signing up again to bt ....been having problems for months ...still not resolved ....good job virgin media isn't available 😢

  • shent Matt (@shent) reported from Derbyshire, England

    @virginmedia Hi, there’s nothing wrong with my service, the connection is perfect, it’s just the router/modem (Hub 3.0) GUI that’s very very poor.

  • shent Matt (@shent) reported from Derbyshire, England

    @virginmedia Hi, my equipment is irrelevant, the GUI on the routers admin page is just terribly slow, I’ve tried two different pcs, different browsers, even my phone, it’s the router/modem configuration pages are shocking slow to respond to any form of user input.

  • modpies Darrin (@modpies) reported from Hucknall under Huthwaite, England

    @ShappiKhorsandi @virginmedia @virginmedia are absolutely useless when it comes to customer service. As others have said, the only way I ever got any help was by contacting the office of the chief exec. Better still, cancel and switch to an organisation who know what they are doing.

  • NFGmart martyn notman (@NFGmart) reported from Sheffield, England

    @AmFearUaine The worst one is virgin media. Goes on FOREVER.. 😂

  • lisahaywood10 Lisa (@lisahaywood10) reported from Eastwood, England

    @virginmedia The service is on permanent down time. Hence moving to @SkyUK no problems since

  • NFGmart martyn notman (@NFGmart) reported from Sheffield, England

    Ffs @virginmedia my internet is fine all morning..suddenly goes off. Ring your "helpline" and apparently you expect to have problem solved by 8.25 PM!!!!

  • dangriffin37 @DEG44Griffin (@dangriffin37) reported from Sheffield, England

    @virginmedia so please explain the 20% hike in my bill every month just because you are discontinuing my chosen plan and offering me exactly the same plan for an extra £3 per month, been a customer longer than I care to remember but utterly disgusted by this #virginmobile

  • LisaHoppi San Fran Girl (@LisaHoppi) reported from Hucknall under Huthwaite, England

    @munkilove @SkyUK @NatalieMariaS59 @virginmedia I wouldn’t bother, if cancel and move to @virginmedia That’s what I’m going to do

  • Tom__Downs Tom Downs (@Tom__Downs) reported from Sheffield, England

    @virginmedia it’s beginning to get pretty difficult to do work when the broadband keeps going down...

  • MoMAbbieBurger Abbie Master of Magics (@MoMAbbieBurger) reported from Sheffield, England

    @virginmedia I have been having the odd few issues lately, recently the main issue is loss of any connection at night time. When I try to log into my account, via phone because my £46pm broadband is down, so I can see if there is an issue a few things happen... [1/4]

  • yvonne2907 Yvonne Kerry (@yvonne2907) reported from Derbyshire, England

    @virginmedia I got through but sadly not much help. I'm getting conflicting information. It seems I cannot change my user name to an email address already registered with you. That's complete nonsense!

  • marksimms3 Mark Simms (@marksimms3) reported from Selston, England

    @virginmedia Brilliant answer! Except the person I spoke to said it was a problem affecting this area ... it doesn’t matter how it’s affecting anyone / we aren’t getting what we’ve paid for and this is why people are desperate for a credible, honest, reliable, trustworthy provider....

  • DeanCorbridge Dean Corbridge (@DeanCorbridge) reported from Dronfield, England

    @mrpotholeuk @Dicko1945 @virginmedia are clueless, I have had to report many similar problems and WORSE to Derbyshire County Council locally.

  • craighopkins3 craig hopkins (@craighopkins3) reported from Chesterfield, England

    @LiamKing87 @nathanjarman8 @virginmedia Poor that is kingy 👎👎

  • nick_allgood N1CK 4LL666D (@nick_allgood) reported from Derbyshire, England

    Always see lots of people spouting off when they get what they perceive to be a poor service, but don’t speak out when they get a good service. Once again @virginmedia have excelled themselves sorting out my issue. Never had a bad experience with them. #VirginMedia #TiVo

  • saralw_x S A R A💗 (@saralw_x) reported from Derbyshire, England

    @virginmedia been on hold for 45 minutes all i wanna do is cancel my contract with your shit company

  • Colinjohnkelly Colin Kelly (@Colinjohnkelly) reported from Derbyshire, England

    @virginmedia it’s bad when you have to turn off your super fast broadband and use 4G because your WiFi is so bad BUT virgin media say there is no problems DO NOT SIGN UP WITH VIRGIN MEDIA #theworstserviceprovider 2 years of complaints and terrible service

  • DysonCockburn Subliminal Messenger (@DysonCockburn) reported from Sheffield, England

    Anybody having issues with sky sports channels on @virginmedia. Only sky sports news working! Not happy!

  • KarenRaw1 Karen Cooke (@KarenRaw1) reported from Sheffield, England

    @Matthew_Wright @virginmedia I paid to come away from virgin years ago even though as a single parent money was very tight. I went to Sky and their customer services have been 100% better. Would never go back to Virgin. The way they spoke to me was diabolical.

  • big_mattod Matt O'Donnell (@big_mattod) reported from Eastwood, England

    @virginmedia Already done that. 3 times recently. Each time you run a test, it then works agan for a few days and then breaks down. Pretty frustratimg considering the box is brand new and was only fitted 3 weeks ago.....

  • martynenglish2 martyn english (@martynenglish2) reported from Blackwell, England

    @virginmedia Poor, couldn’t watch it live as I was travelling back from a game that I wanted to see the highlights of and FULLY expected to be able to watch it this morning as per usual

  • happichick73 Paula Doman (@happichick73) reported from Sheffield, England

    Thanks @virginmedia for the lack of FAST BROADBAND. Not back on until at least 27th Dec!!!!!!!! Kids unable to play on Xbox & IPad. Happy Christmas to us. Complaint letter on its way to you.

  • DCadman71 Dave (@DCadman71) reported from Sheffield, England

    Sorted a new rolling contract with @virginmedia for £96.12 got an email saying it will be £112 called them nothing on the system regarding the new deal still waiting for them to call me back not very good customer service

  • MansellAlison Alison Mansell (@MansellAlison) reported from Sheffield, England

    @virginmedia The last resolution was approx 10 days ago, your team member promised to connected within 24 hours and it’s still not resolved

  • MansellAlison Alison Mansell (@MansellAlison) reported from Sheffield, England

    @virginmedia No after being promised at least 4 times that the line would be reconnected with 48 hours. It’s my in-laws home and the customer service has been a disgrace and charged for calls from their mobiles for at least 1 hour each call, still being charged and bills still being sent

  • mattdowning5 matt downing (@mattdowning5) reported from Selston, England

    @virginmedia Apparently it's a mistake based upon a price increase before I signed my contract ie NOT included in my price. Customer services say they will correct on a monthly basis, but I want that in writing, which they are adamant they can't/won't do. Contract signed in November

  • ben_1982 Ben G (@ben_1982) reported from Sheffield, England

    @virginmedia how stupid making BBC 2 hd therefore making me unable to watch with sound

  • nickytev Nichola (@nickytev) reported from Sheffield, England

    Really needing help with my phone @virginmedia I would call but my handset won’t allow it...have emailed but no response...getting frustrated now! #helpplease #virginmedia

  • StuN_UK StuN UK (@StuN_UK) reported from Sheffield, England

    Not a single day goes by without my @virginmedia broadband having intermittent problems for an hour or so! #Shoddy

  • pimpedupmonkey patrick baranowski (@pimpedupmonkey) reported from Sheffield, England

    Glad I've just noticed I have a gig of @giffgaff data to use by end of the day as @virginmedia is going to be down for rest of the day

  • pimpedupmonkey patrick baranowski (@pimpedupmonkey) reported from Sheffield, England

    What the hells going on with @virginmedia my TV and internet are down. But not only is the net down its messed up my router I can't even wlan over it like I usually can when the internet goes down so I can't even turn my lights on or off #firstworldproblems

  • xAnnaleigh Annaleigh. (@xAnnaleigh) reported from Sheffield, England

    @virginmedia Done that every time. Says service is running normal or can't find any issues. Also had engineers out 6 times who gave us the new router (and a replacement), but no issues. Its not even a "popular service time" as it happens at different times including 11am, 3am, 4pm, 9pm.

  • xAnnaleigh Annaleigh. (@xAnnaleigh) reported from Sheffield, England

    @virginmedia We can't do wired as we have a 3 storey house! Get charged a fortune for a service we can't even use most of the time! If @SkyUK reply to our message stating they can price match we'll be switching. Gone on too long with no resolution from VM.

  • RossKEAdamson Ross Kieron Adamson (@RossKEAdamson) reported from Derbyshire, England

    @virginmedia @milesSI This is exactly the reason I left. Good internet, shocking customer service.

  • Lukehiltone L U K E H I L T O N (@Lukehiltone) reported from Sheffield, England

    @Emmanuel_Mabs @gazd83 @virginmedia Oh absolutely, but evidently @virginmedia started charging a shit load more for no good reason - hence them being able to take the price back down.

  • thesockpuppet Hi, my name is Nic (@thesockpuppet) reported from Hucknall under Huthwaite, England

    The @virginmedia V6 boxes are so poor. For no reason at all the two boxes can no longer communicate to share recordings. Reset one box but it's said "Deleting everything..." for about 3 hours. Joke.

  • padja1 Padja The Penguin (@padja1) reported from Derbyshire, England

    Yet again more outage from @virginmedia getting sick of it

  • GeorgiaHenshaw2 G 🦍 (@GeorgiaHenshaw2) reported from Sheffield, England

    @virginmedia I need to talk to a human can u direct me please ur robots are shit and ur internet is shit

  • KevinOD73896346 Kevin O'Donnell (@KevinOD73896346) reported from Sheffield, England

    @virginmedia Back on Now, but sketchy and very slow! Eventually got through to customer service and was told on would get two days free! ... but this in fact is - I would be charged for the near 3 days of no service! Nothing will in fact be given free 😲

  • ReitDischuffed Reit_Dischuffed (@ReitDischuffed) reported from Sheffield, England

    @virginmedia Broadband service is down to S7 1NJ since approx 9:45am today. No known fault showing on your online service status.

  • pimpedupmonkey patrick baranowski (@pimpedupmonkey) reported from Sheffield, England

    Typical I finally cough up for #netflix and @virginmedia decides to constantly go down when ever I press play

  • victimsvoice73 Victims Voice (@victimsvoice73) reported from Sheffield, England

    @redman1_amanda @virginmedia @bt_uk I moved to sky earlier after years of virgin so glad I did it's cheaper and I've got internet for less money wish they would stop sending letters with there offers I'd Never go bk to @virginmedia after this year

  • SaamSUFC Sam Deloughry (@SaamSUFC) reported from Sheffield, England

    It’s a good job @giffgaff give you extra 1GB for free! Need it since @virginmedia internet has down YET again all day... with no updates, used all my data nearly😔😫😭 #hardlife

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:
  • williams_mark Mark Williams (@williams_mark) reported

    @virginmedia I spoke to them on the phone this morning and they are not prepared to offer the same as my neighbour as he is a new customer. Apparently I have to have a TV package which I don’t want. This doesn’t seem right or fair to me particularly as I have been with you for so long.

  • HybridGhoulZz Hybrid GhoulZz (@HybridGhoulZz) reported

    @virginmedia Yes I have reset it so many times I even called and they were no hope but said are sending some one out which no one has came and I go on the status page and my area is fine so I dunno what’s up I just need help ASAP

  • Saints_Fan_COYR SaintsFC Fan (@Saints_Fan_COYR) reported

    @virginmedia Dad has called and has been told they will send a new box on Wednesday. Not brilliant as that will be over a week without internet but if there is still an issue on Wednesday I will text the number above. J

  • 1972CW1972 catherine (@1972CW1972) reported from Garston, England

    @virginmedia That’s the number I’ve been on hold to, then got cut off. I have 3 phone acc, TV, broadband and a business acc. I just want to cancel one sim and it seems impossible

  • HybridGhoulZz Hybrid GhoulZz (@HybridGhoulZz) reported

    @virginmedia I have had no internet all day on hub 3.0 can u help as I need internet ASAP can u help I’ve tried everything and it got green flashing arrows solid base light and solid WiFi light all green

  • jgjellybaby Jess Groom 🦄 (@jgjellybaby) reported

    @virginmedia my broadband has been down all day AGAIN.Tried all the necessary steps on the website to sort it,cannot get through to speak to an actual person on your helpline. This happens so often and it’s SO frustrating. Can you please advise

  • paulasenior44 Paula Senior (@paulasenior44) reported from Birmingham, England

    @virginmedia I am away in Europe again from tomorrow and need a service that works. I have been on hold for 30mins several calls and your assistant cut me off despite a promise at the start of the call that they will ring straight back should the call end. I’m still waiting 2.5hr later!!

  • 1972CW1972 catherine (@1972CW1972) reported

    @virginmedia Mobile Phone, I want to cancel a sim

  • rachelsummerfi5 rachel summerfield (@rachelsummerfi5) reported

    @virginmedia It is for tv broadband , there is no direct debit set up as it was never a good date so money wasn’t there to cover it , all I want is to set up an auto card payment to pay my bill on fri so services don’t get restricted my son has GCSEs and needs to be able to revise

  • paulasenior44 Paula Senior (@paulasenior44) reported from Birmingham, England

    @virginmedia Please can you call me. I am ready to cancel if this is not resolved today. Your service does not meet even the minimum standard required.