Virgin Media Outage Report in Derbyshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Derbyshire, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derbyshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Sheffield, Chesterfield, Matlock, Alfreton and Dronfield.
| City | Problem Type | Report Time |
|---|---|---|
 Sheffield |
Internet | |
| Sheffield |
TV | |
| Chesterfield |
Phone | |
| Sheffield |
Internet | |
| Sheffield |
Internet | |
| Sheffield |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derbyshire, England
Latest outage, problems and issue reports in Derbyshire and nearby locations:
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Yvonne Kerry
(@yvonne2907) reported
from
Derbyshire, England
@virginmedia I got through but sadly not much help. I'm getting conflicting information. It seems I cannot change my user name to an email address already registered with you. That's complete nonsense!
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Relish Hendy
(@relish_hendy) reported
from
Sheffield, England
@virginmedia dear team I can't check account online as don't have login details handy but area code is sheffield 14 I think theres been no TV or WiFi since about 5pm please check status of area
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Mark Simms
(@marksimms3) reported
from
Selston, England
@virginmedia Brilliant answer! Except the person I spoke to said it was a problem affecting this area ... it doesn’t matter how it’s affecting anyone / we aren’t getting what we’ve paid for and this is why people are desperate for a credible, honest, reliable, trustworthy provider....
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Steven Wild
(@IamSpooksDad) reported
from
Derbyshire, England
@virginmedia Guys I think you have a pretty major broadband outage in the West Yorkshire area. The amount of tweets coming suddenly stopped last nightaround 10ish. Hope that helps #dcfc
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Matt
(@shent) reported
from
Derbyshire, England
@virginmedia Hi, my equipment is irrelevant, the GUI on the routers admin page is just terribly slow, I’ve tried two different pcs, different browsers, even my phone, it’s the router/modem configuration pages are shocking slow to respond to any form of user input.
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tryf
(@tryfbellamy) reported
from
Sheffield, England
@virginmedia gunna sort your shit internet out or what
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martyn notman
(@NFGmart) reported
from
Sheffield, England
@AmFearUaine The worst one is virgin media. Goes on FOREVER.. 😂
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martyn notman
(@NFGmart) reported
from
Sheffield, England
Ffs @virginmedia my internet is fine all morning..suddenly goes off. Ring your "helpline" and apparently you expect to have problem solved by 8.25 PM!!!!
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Gary Moore
(@Gary_Moore14) reported
from
Chesterfield, England
@bt_uk starting to regret signing up again to bt ....been having problems for months ...still not resolved ....good job virgin media isn't available 😢
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Abbie Master of Magics
(@MoMAbbieBurger) reported
from
Sheffield, England
@virginmedia I have been having the odd few issues lately, recently the main issue is loss of any connection at night time. When I try to log into my account, via phone because my £46pm broadband is down, so I can see if there is an issue a few things happen... [1/4]
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Darrin
(@modpies) reported
from
Hucknall under Huthwaite, England
@ShappiKhorsandi @virginmedia @virginmedia are absolutely useless when it comes to customer service. As others have said, the only way I ever got any help was by contacting the office of the chief exec. Better still, cancel and switch to an organisation who know what they are doing.
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michelle levick
(@shell163) reported
from
Chesterfield, England
@virginmedia That would be me then, no service since lunchtime!!
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Nick Warhurst
(@NickNwarhurst) reported
from
Sheffield, England
@virginmedia the company that’s only looks after new customers, not long serving ones. Me: paying £34 for vivid100. New customers £29 or £34 for vivid200. VM customer services, well you can have vivid200 for only £54. 😳🤬
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Dean Corbridge
(@DeanCorbridge) reported
from
Dronfield, England
@mrpotholeuk @Dicko1945 @virginmedia are clueless, I have had to report many similar problems and WORSE to Derbyshire County Council locally.
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MelanieSmith
(@midgetgem1980) reported
from
Heanor and Loscoe, England
@virginmedia every sodding night at 7! No internet, connection dropping out, router rebooting itself 😡😡😡I think another provider is the answer if you can’t sort your shit out! I pay for fibre I expect fibre, not old dial up crap that took ages to connect & dropped every 2secs
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Tom Downs
(@Tom__Downs) reported
from
Sheffield, England
@virginmedia it’s beginning to get pretty difficult to do work when the broadband keeps going down...
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Lisa
(@lisahaywood10) reported
from
Eastwood, England
@virginmedia The service is on permanent down time. Hence moving to @SkyUK no problems since
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San Fran Girl
(@LisaHoppi) reported
from
Hucknall under Huthwaite, England
@munkilove @SkyUK @NatalieMariaS59 @virginmedia I wouldn’t bother, if cancel and move to @virginmedia That’s what I’m going to do
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Matt
(@shent) reported
from
Derbyshire, England
@virginmedia Hi, there’s nothing wrong with my service, the connection is perfect, it’s just the router/modem (Hub 3.0) GUI that’s very very poor.
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@DEG44Griffin
(@dangriffin37) reported
from
Sheffield, England
@virginmedia so please explain the 20% hike in my bill every month just because you are discontinuing my chosen plan and offering me exactly the same plan for an extra £3 per month, been a customer longer than I care to remember but utterly disgusted by this #virginmobile
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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FoysGone
(@foyss07) reported
To top if it been waiting for an engineer for 6 days @virginmedia he was supposed to come this morning but a complete no show. Great customer service you melts
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Gill Murray
(@GillMur22235519) reported
@virginmedia Sick of the bat and ball contact with you - you have no intention of addressing my complaint . No customer service
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Jo Goodger
(@jogoodger) reported
@virginmedia don't know if you can help. Need to cancel my mum's services but can't find her account number!!! She has memory issues and can't remember if she has anything with account number on.
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Paul Messer
(@cre8toruk) reported
@virginmedia Hi Guys.. can you advise how a non customer of yours can report one of your email addresses being used as an attempted scam. Tried your website, lost the will to live... Message me if you're interested in stopping cyber crime
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TonyHutchinson
(@tonyhutch007) reported
@virginmedia @stefyoutwit I'm experiencing the exact same problem in the Reading area where for the last 40 minutes the service went down for both TV and broadband but not phone service. What exactly is the cause of the outage please be transparent. Human error at your DC perhaps webpages down too?
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warren
(@henefercouk) reported
@virginmedia I want to cancel my mobile phone contract as I now live in France. I cannot access the website and have been unable to email you as the link on the site is just a loop. Can you give me a contact email please #mobile #cancel #virgin
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Tessa Court
(@TessaCourt5) reported
@virginmedia I pay £150 per month for such terrible connection and service. I have asked for help and complained many times to no avail. I do not want to leave but will be forced to if you do not help me properly.
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JDscrubs
(@jdscrubs27) reported
Grrrr after spending the best part of an hour on the phone with virgin media between speaking to a real person & being put on hold to get a technician to come out to install TV & internet, their system breaks down so they will have to call back. That's a waste of 60 minutes. Grrr
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Kate Crisp
(@kec1964) reported
Another day another **** show from @virginmedia. 3 adults working full time at home and the broadband is just dire. Time to switch I think
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luke 🧘♂️
(@hazleewood) reported
@virginmedia internet is down and can’t get through to anybody via phone