Virgin Media Outage Report in Derbyshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Derbyshire, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derbyshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Sheffield, Chesterfield, Matlock, Alfreton and Dronfield.
| City | Problem Type | Report Time |
|---|---|---|
 Sheffield |
TV | |
| Chesterfield |
Phone | |
| Sheffield |
Internet | |
| Sheffield |
Internet | |
| Sheffield |
Phone | |
| Sheffield |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derbyshire, England
Latest outage, problems and issue reports in Derbyshire and nearby locations:
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John Foster
(@JohnFoster1969) reported
from
Sheffield, England
@virginmedia Had yet another fault with V6 box , called helpline , promised an engineer today between 12-4pm I’ve waited in from 9:30 am never left the house , a card was pushed through from engineer saying he’d missed me , he didn’t knock or ring the bell , fuming is an understatement
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Amazon Aquatics
(@AmazonAquatics1) reported
from
Ripley, England
@virginmedia I just want to report an open cabinet on my street, and it's hard work, I don't want to sign up to your "community" as I have tried now twice and had to do the damn not a robot thing both times which takes ages and it says my email is not valid
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David Benton
(@Davidbenton2020) reported
from
Sheffield, England
@virginmedia your service is utterly unacceptable and rubbish I pay my bill today then my broadband and TV dont work I want to leave you ASAP never had a issue with sky
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thomas coupe
(@thomas_koop) reported
from
Hucknall under Huthwaite, England
@virginmedia There is no issue in the area as neighbours with virgin are using the service without problem. What should I do to resolve the service
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Vampire Bait
(@Antoinne73) reported
from
Sheffield, England
@virginmedia I’ve contacted them numerous times - they have my service complaint - over 40 days they had it - my account number is in this thread somewhere
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Tom staniforth
(@tomstanny) reported
from
Sheffield, England
@rjm_53 @virginmedia Rod, @virginmedia talk shit pal
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Tom staniforth
(@tomstanny) reported
from
Sheffield, England
@virginmedia Great news. Virgin was installed today.... still not working tho and now I've been told saturday. Joke of a company
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Tom staniforth
(@tomstanny) reported
from
Sheffield, England
@virginmedia My house requires the cable pulling in under the road, however you did know about this. My problem is I've been given 2 dates and I've used 2 holidays. 1st date engineer turned up but didn't do anything 2nd date didn't turn up at all. Useless!!
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John Foster
(@JohnFoster1969) reported
from
Sheffield, England
@virginmedia I called 150’to complain got passed around as always they told me@I’d have to reschedule and I refused as it was no fault of mine , after an hour on hold I asked for customer complaints and was put through , the lady was dealing with my issue and I was put on hold again
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ryan tobin
(@razzo1) reported
from
Eastwood, England
@virginmedia sort football out on redbutton #awful
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martyn english
(@martynenglish2) reported
from
Blackwell, England
@virginmedia I have now been without my broadband for over 24 hours, are we anywhere near a resolution. A reply was expected last might but not received
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Laur-Arghhh! 👻
(@Laurara31) reported
from
Sheffield, England
@virginmedia absolutely shocking customer service just received on the phone. Total outage expected until 6pm today and we are trying to operate a business!!
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Julian McFarlane
(@TheMrMcFarlane) reported
from
Sheffield, England
A second day of downtime thanks to @virginmedia a huge broadband outage in the office means no phones, no internet and £000's in potential losses. 20+ minutes on hold to be told that connection "could" be back this aft. Thanks @virgin @VirginMediaCorp
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Bethan
(@bethanwoollvin) reported
from
Sheffield, England
@virginmedia We logged our complaint with a senior manager with virgin business. They gave us this number.
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thomas coupe
(@thomas_koop) reported
from
Hucknall under Huthwaite, England
@virginmedia Still no services at all yet the online check says there is an issue.
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Kevin Renshaw
(@KevinRenshaw5) reported
from
Sheffield, England
@virginmedia My concern is that you disconnected me on Saturday and 6 days later and about 5 hours of calls later and 3 times being promised it would back on. I STILL HAVE NO SERVICE! I am not concerned I am annoyed by your inability to act!
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Tom staniforth
(@tomstanny) reported
from
Sheffield, England
Twice now I've been let down by @virginmedia 2 holiday days taken and still no engineer has turned up despite receiving letters of install dates. Customer service didn't even seem to care #shocking 😡
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Ben Green
(@BEN_GR33N) reported
from
Derbyshire, England
@virginmedia No faults mentioned, cant get through on the phone to you either. Just found we have no TV, tried rebooting, didnt help.
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Shhhhhhhh
(@andyhall280) reported
from
Sheffield, England
Virgin media red button for sky sports not working!.. paid £10 for ifollow for the 2nd half #swfclive ...wish id have done this earlier while been on hold to virgin for 45mins!
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martyn english
(@martynenglish2) reported
from
Blackwell, England
@virginmedia I have attempted to upgrade my package via phone at 9.30 this morning and was informed that the requested would be done “ within the hour “ Over four hours later I’m still waiting, tried to call back and gave up after 25 minutes on hold. Help !
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dan Nulty
(@nulty_dan) reported
Can @virginmedia tell me why my renewal price for broadband and TV is £30 per month more than a new customer price? Having complained I've reduced it by £10 but for no one you have ever dealt with before they can still get it £20 a month cheaper?!
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chris caudwell
(@chriscaudwell1) reported
@virginmedia I’ve checked there no issues in the area. I’ve checked the hub and it’s says there in intermittent problem and to check the cables. I’ve done that and all fine. Can you check for any problems please
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david 📸
(@df_visuals_) reported
@Eskootit1 @modernxleper @virginmedia me three, will never go with them again
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simtin
(@akunamater) reported
@CarolineRonsley @virginmedia I’ve made multiple reports to the support team about my hacked account and nothing came out of it till i got to know about @utopiantechh through a friend. I decided to give it a try and everything came out positive, you should contact them also am sure they can help
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David McTeague
(@DaveyMcT) reported
Yet again @virginmedia , broadband gone. Been weeks of this appalling service. Had enough.
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fred burst
(@modernxleper) reported
someone else is gonna move in and use your service anyway fam why you gotta do this. Also your customer service is shocking @virginmedia xx
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Ian King
(@IanKing47835618) reported
@virginmedia I literally have steam coming from my ears. I subscribe to your fastest service yet can't get a proper broadband connection to watch the TV. The speed test shows 12.5mbps - I pay for 500. I can't connect to your server to message you. Very, very frustrated 😤
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Christopher Byrnes
(@burningfury247) reported
@virginmedia Can someone tell me why I have a M600 account yet I am only receiving about 100 Mbps, we are paying £99 a month for a service I am not getting.
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Nick
(@Nickoniphone) reported
@virginmedia I don’t expect a reply from you but i would like one. This is now a long running dispute that clearly is heading to the courts. why do you continue to bill me for Netflix, a service i DO NOT receive from you but directly from Netflix through itunes.
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Ruairidh / Eazigamer
(@ruairidh70) reported
@virginmedia about worst company. Sold my 85 yr old mother TWO new 'deals' in the last 9 months suggesting she would loose services if she didn't agree to a new contract... then change be £240 termination fee when she has to move into a care home ... daylight robbery...