Virgin Media Outage Report in Derbyshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Derbyshire, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derbyshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (42%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Sheffield, Chesterfield, Matlock, Alfreton and Dronfield.
| City | Problem Type | Report Time |
|---|---|---|
 Sheffield |
Internet | |
| Chesterfield |
Internet | |
| Sheffield |
Total Blackout | |
| Matlock |
Internet | |
| Alfreton |
Wi-fi | |
| Sheffield |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derbyshire, England
Latest outage, problems and issue reports in Derbyshire and nearby locations:
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Jordan Reid
(@JordRd) reported
from
Sheffield, England
@virginmedia broadband been down for over 2 weeks. Working intermittently. Phoned on numerous occasions, on hold for over an hour each time. Tried the messaging service. Respond only when I’m at work. Abysmal service/provider. My wife works from home and is having to us hotspot
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Michael Harrison
(@Michaelh747) reported
from
Staveley, England
@virginmedia Well it keeps cutting out and I still haven't had a response about my broken network port on the router. I'm just stuck
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Jordan Reid
(@JordRd) reported
from
Sheffield, England
@virginmedia this service is abysmal.. no one answering calls again, no live chat, how can I fix my problem if no one is available to talk to. We’ve been having issues since 26/10/20.. absolutely crap. @SkyUK we’re on our way
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Michael Harrison
(@Michaelh747) reported
from
Staveley, England
@virginmedia hey guys! One of my network ports on my router has stopped working. Any ideas if I can get a new router? I can DM you my details?
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Derek Libberton 🏴
(@Yorkie_Jock) reported
from
Sheffield, England
@virginmedia hello, we had a letter saying work would be carried out on broadband 23rd Oct, my partner is at home today booked into an NHS online training course and has no service. Called cust svcs, msg says work being carried out today. Why no notification?
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Saphy
(@Saphysaft) reported
from
Sheffield, England
@virginmedia could somebody help pleas? I have a question about a broadband package and installation that no FAQ or community question has answered (that I could find) and there is no phone number or live chat. Thanks in advance :)
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Clive Bentley
(@CliveBentley) reported
from
Derbyshire, England
@virginmedia Service is worse than ever today WiFi on and off lagging then off again. So poor! And you're overcharging me on my bill too.
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Michael Harrison
(@Michaelh747) reported
from
Staveley, England
@virginmedia Well one of my network ports still isn't working. Had the router for years. Anyway I can get a replacement?
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Stephen
(@StephenKFrost1) reported
from
Eastwood, England
@virginmedia work done on our internet network has left us with weak security at the same time this was happening I had a new update on my Apple iPhone. Not ver happy with situation.
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trevor tuffin
(@trevortuffin) reported
from
Blackwell, England
VIRGIN MEDIA NOT FIT FOR PURPOSE YET AGAIN MY INTERNET HAS DROPPED OUT BUT NO OFFER OF SOME REFUND COME MR MUSK HURRY AND GET THAT SKYLINK HERE IN UK SO I CAN GET RID OF POOR SERVICE FROM VIRGIN MEDIA.
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Jordan Reid
(@JordRd) reported
from
Sheffield, England
@virginmedia Yes. I just want to speak to someone and get this resolved otherwise I want to cancel altogether
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👻🤩DP 🤩👻
(@dawnproc) reported
from
Sheffield, England
@virginmedia Hi, no issues with Hub or my account so I’m guessing it was a scam call 😳
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trevor tuffin
(@trevortuffin) reported
from
Blackwell, England
VIRGIN MEDIA YOUR SERVICE IS NOT FIT FOR PURPOSE MR MUSK AND SKYLINK IS FAR MORE ATTRACTIVE WHEN IT ARRIVES HERE AND FAR FAR SUPERIOR.
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Samantha Harrison
(@SammyJT77) reported
from
Sheffield, England
@virginmedia how do you not have an email address for customer service? You are asking that we don’t call unless it’s urgent but then all other options (text bot in particular) are not fit for purpose.
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Bhavna 🙋🏽♀️
(@MissBeBop) reported
from
Eastwood, England
@virginmedia any idea of when service will resume in NG16 as currently trying to work from home with no internet 😩
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Jo of JAM Artworks
(@jojo_oh_jojo) reported
from
Sheffield, England
@KatePinkSmith @virginmedia I finally made the break from Virgin last week, moved to BT. Shocking service all round xx
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Robin Palmer
(@robbiederby) reported
from
Derbyshire, England
@virginmedia Well it didn't fix the problem, the hub still doesn't work properly, which is why I had to put it in modem mode in the first place. Although I'll confess, the Netgear's WiFi speed is brilliant compared to what your Hub 3 can kick out.
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Norman Perrin
(@CEjottings) reported
from
Sheffield, England
@virginmedia Rung 151 before. Just done again. Same recorded message. No help whatsoever. How about suspending my monthly charge until you sort out the problem?
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Jamie Hickling
(@Jamiehickling15) reported
from
Hucknall under Huthwaite, England
Ay yoo, @virginmedia, fix my mans @siMzaahh wifi it's been down 4 days and I need my Warzone duo back online.🤨
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Michael Harrison
(@Michaelh747) reported
from
Staveley, England
@richardbranson yo! Can you fix my internet? @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Brett Claxmas ❄️
(@brettclaxton) reported
@virginmedia I spent a week trying to talk via the text service and just ended in a loop. Would rather just get a phone call like I've asked repeatedly
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Jordan Belfort • 🇯🇲🇯🇲
(@alljetnolag_) reported
@virginmedia I'm a new customer and my TiVo installation is failing at verification. Called, as per onscreen instruction, and your call centres are closed due to Covid. Used online guide. Said I need to call you again. What am I supposed to do?
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heidi selby
(@maisylill) reported
@virginmedia They are saying 21st December. I’ve had no service for 7 days already and today I got a letter in the post to say it will be down for a day then too...
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Gareth Main
(@GarethMain) reported
@virginmedia Again you mean? Yeah, I’ll do it for the fifth time today for you /s. Stop going through the Virgin Media book of patronising customers and actually fix your service!
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Eldini
(@ElDiabloPancake) reported
@virginmedia Is there any way of contacting your support other than trying to ring in? I've spent 2 and a half hours on the phone trying to get through and got cut off 3 times. All i need is some missing cables sent to me and I'm sure that'll fix the problem!
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Paul Raybould
(@praybould) reported
@virginmedia You are rubbish! New customer promised installation kit today, no delivery, waited on the phone for an hour, listening to sh@te music to get hung up on! Jokers... looks like someone else is going to get my custom!
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Chris Tibbett
(@ChrisTibbett2) reported
@virginmedia just spoken to your customer service team, and their floor manager... not happy at all. Think Sky will be getting my business in March. #theyjustswitchyourserviceoff
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Kirsty Scott
(@KirstyScott4) reported
@virginmedia I would call from my device but I cant as I have no signal! Getting nowhere again🙄
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Nik Eleftheriou
(@nik_eleftheriou) reported
@virginmedia it’s been 4 days without broadband and nobody in customer service seems to know how to fix this. Any chance we can get someone to look into it or escalate? Feels like Virgin support has stopped caring at this point.
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Delia Lockey
(@DeliaLockey) reported
@virginmedia is honestly the worst WiFi. I can’t believe how much stress I am caused by this, it’s so frustrating to pay so much each month for so little!! The service is awful!