Virgin Media Outage Report in Derbyshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Derbyshire, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derbyshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Sheffield, Chesterfield, Selston and Derbyshire.
| City | Problem Type | Report Time |
|---|---|---|
 Sheffield |
Wi-fi | |
| Chesterfield |
Total Blackout | |
| Selston |
Internet | |
| Chesterfield |
Internet | |
| Sheffield |
TV | |
| Sheffield |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derbyshire, England
Latest outage, problems and issue reports in Derbyshire and nearby locations:
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matt downing
(@mattdowning5) reported
from
Selston, England
@virginmedia just ordered a free WiFi booster, but received contract stating I have committed for another 12 months. I don't want to go ahead on these terms so won't be signing, can you advise how I cancel this upgrade within cooling off period. Thank you
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Si
(@bromley001) reported
from
Sheffield, England
@virginmedia No, everything on there is telling me 'very good'. But! Ironically, during this very exchange, my signal has popped up (although it's now not as strong as when I started writing this Tweet). Looks like me looking at the website has scared it into working. :D
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MelanieSmith
(@midgetgem1980) reported
from
Heanor and Loscoe, England
@virginmedia every sodding night at 7! No internet, connection dropping out, router rebooting itself 😡😡😡I think another provider is the answer if you can’t sort your shit out! I pay for fibre I expect fibre, not old dial up crap that took ages to connect & dropped every 2secs
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Si
(@bromley001) reported
from
Sheffield, England
@virginmedia Rebooted my phone earlier, no effect. Not actually had to call or text anyone today, but my signal icon has said 'Emergency Calls Only' all day. I'll definitely check that signal strength link though, thanks.
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Gary Moore
(@Gary_Moore14) reported
from
Chesterfield, England
@bt_uk starting to regret signing up again to bt ....been having problems for months ...still not resolved ....good job virgin media isn't available 😢
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Steven Wild
(@IamSpooksDad) reported
from
Derbyshire, England
@virginmedia Guys I think you have a pretty major broadband outage in the West Yorkshire area. The amount of tweets coming suddenly stopped last nightaround 10ish. Hope that helps #dcfc
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Lisa
(@lisahaywood10) reported
from
Eastwood, England
@virginmedia The service is on permanent down time. Hence moving to @SkyUK no problems since
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Matt
(@shent) reported
from
Derbyshire, England
@virginmedia Hi, there’s nothing wrong with my service, the connection is perfect, it’s just the router/modem (Hub 3.0) GUI that’s very very poor.
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San Fran Girl
(@LisaHoppi) reported
from
Hucknall under Huthwaite, England
@munkilove @SkyUK @NatalieMariaS59 @virginmedia I wouldn’t bother, if cancel and move to @virginmedia That’s what I’m going to do
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martyn notman
(@NFGmart) reported
from
Sheffield, England
@AmFearUaine The worst one is virgin media. Goes on FOREVER.. 😂
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Relish Hendy
(@relish_hendy) reported
from
Sheffield, England
@virginmedia dear team I can't check account online as don't have login details handy but area code is sheffield 14 I think theres been no TV or WiFi since about 5pm please check status of area
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Nick Warhurst
(@NickNwarhurst) reported
from
Sheffield, England
@virginmedia the company that’s only looks after new customers, not long serving ones. Me: paying £34 for vivid100. New customers £29 or £34 for vivid200. VM customer services, well you can have vivid200 for only £54. 😳🤬
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Tom Downs
(@Tom__Downs) reported
from
Sheffield, England
@virginmedia it’s beginning to get pretty difficult to do work when the broadband keeps going down...
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martyn notman
(@NFGmart) reported
from
Sheffield, England
Ffs @virginmedia my internet is fine all morning..suddenly goes off. Ring your "helpline" and apparently you expect to have problem solved by 8.25 PM!!!!
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Abbie Master of Magics
(@MoMAbbieBurger) reported
from
Sheffield, England
@virginmedia I have been having the odd few issues lately, recently the main issue is loss of any connection at night time. When I try to log into my account, via phone because my £46pm broadband is down, so I can see if there is an issue a few things happen... [1/4]
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michelle levick
(@shell163) reported
from
Chesterfield, England
@virginmedia That would be me then, no service since lunchtime!!
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@DEG44Griffin
(@dangriffin37) reported
from
Sheffield, England
@virginmedia so please explain the 20% hike in my bill every month just because you are discontinuing my chosen plan and offering me exactly the same plan for an extra £3 per month, been a customer longer than I care to remember but utterly disgusted by this #virginmobile
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Darrin
(@modpies) reported
from
Hucknall under Huthwaite, England
@ShappiKhorsandi @virginmedia @virginmedia are absolutely useless when it comes to customer service. As others have said, the only way I ever got any help was by contacting the office of the chief exec. Better still, cancel and switch to an organisation who know what they are doing.
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Matt
(@shent) reported
from
Derbyshire, England
@virginmedia Hi, my equipment is irrelevant, the GUI on the routers admin page is just terribly slow, I’ve tried two different pcs, different browsers, even my phone, it’s the router/modem configuration pages are shocking slow to respond to any form of user input.
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tryf
(@tryfbellamy) reported
from
Sheffield, England
@virginmedia gunna sort your shit internet out or what
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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.
(@neellkk) reported
@virginmedia any issues with ntlworld email accounts? Could log in but not send emails, now can’t log in at all. Won’t let me change password. Ringing 03454541111 didn’t help either
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Anita McCullough
(@cornbunting) reported
from
Walthamstow, England
@virginmedia I’ve never had a protracted problem like this before. It’s only ever gone down a couple of times before (in over 15 years!) and then come back within 7 hours or so.
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Naomi Turner
(@Turner_Nay) reported
Worst customer service ever from @virginmedia - live chat with agent for 1 hour only to be told Virgin isn’t available in new area I’ve moved to and I need to buy out my contract with Virgin 🥴🥴🥴 would never use them again
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Mel ✨
(@melfasa2) reported
@virginmedia The whole thing is down. When you try to connect it says, ‘no internet connection’ and has done since 7 o’clock last night
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Beth🤩
(@christinasbxtch) reported
@virginmedia hi, I need to discuss with someone my bill but am unable to ring as I have no network coverage would I be able to do a live chat to discuss the options??
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Richard Knowles
(@knowles_richard) reported
@virginmedia any ideas why my WiFi password no longer works for any of my devices? Neither my password of the default password on the hub works. This follows an outage for Broadband and TV yesterday in my area! 😒
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Prad jais
(@pradeep1382jais) reported
@virginmedia Am looking to upgrade my sim plan for which virgin has sent me a letter and asked to call on the contact number...but M unable to get hold of any real person for help and all there is automated response which is not helpful...
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Gordon Houghton
(@gordonhoughton) reported
@virginmedia Okay, I managed to work it out. And you’re exactly right: a password reset worked. Many thanks for all your help.
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Guy Soulsby
(@guysoulsby) reported
@virginmedia help. Is there an issue in the Camden, London area? My Hub 3.0 has decided to flash green all morning? It worked perfectly fine up until 10am. On/Off plus a hard reset performed. No change. Help.
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🦔🦊Johnny1983 🦝🐱 ( VirginMediaCustomer)
(@JohnnyDude1983) reported
@virginmedia MH. Doesn't matter. Your customer service agents are useless. I told them they are all useless 🙁.