Virgin Media

Virgin Media Outage Report in Derbyshire, England

No problems detected

If you are having issues, please submit a report below.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Derbyshire, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derbyshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Derbyshire, England 01/16/2026 05:40

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Derbyshire, England

The most recent Virgin Media outage reports came from the following cities: Sheffield, Chesterfield, Selston and Derbyshire.

Loading map, please wait...
City Problem Type Report Time
United KingdomSheffield Wi-fi
United KingdomChesterfield Total Blackout
United KingdomSelston Internet
United KingdomChesterfield Internet
United KingdomSheffield TV
United KingdomSheffield TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Derbyshire, England

Latest outage, problems and issue reports in Derbyshire and nearby locations:

  • midgetgem1980 MelanieSmith (@midgetgem1980) reported from Heanor and Loscoe, England

    @virginmedia every sodding night at 7! No internet, connection dropping out, router rebooting itself 😡😡😡I think another provider is the answer if you can’t sort your shit out! I pay for fibre I expect fibre, not old dial up crap that took ages to connect & dropped every 2secs

  • NickNwarhurst Nick Warhurst (@NickNwarhurst) reported from Sheffield, England

    @virginmedia the company that’s only looks after new customers, not long serving ones. Me: paying £34 for vivid100. New customers £29 or £34 for vivid200. VM customer services, well you can have vivid200 for only £54. 😳🤬

  • IamSpooksDad Steven Wild (@IamSpooksDad) reported from Derbyshire, England

    @virginmedia Guys I think you have a pretty major broadband outage in the West Yorkshire area. The amount of tweets coming suddenly stopped last nightaround 10ish. Hope that helps #dcfc

  • MoMAbbieBurger Abbie Master of Magics (@MoMAbbieBurger) reported from Sheffield, England

    @virginmedia I have been having the odd few issues lately, recently the main issue is loss of any connection at night time. When I try to log into my account, via phone because my £46pm broadband is down, so I can see if there is an issue a few things happen... [1/4]

  • Tom__Downs Tom Downs (@Tom__Downs) reported from Sheffield, England

    @virginmedia it’s beginning to get pretty difficult to do work when the broadband keeps going down...

  • yvonne2907 Yvonne Kerry (@yvonne2907) reported from Derbyshire, England

    @virginmedia I got through but sadly not much help. I'm getting conflicting information. It seems I cannot change my user name to an email address already registered with you. That's complete nonsense!

  • shent Matt (@shent) reported from Derbyshire, England

    @virginmedia Hi, there’s nothing wrong with my service, the connection is perfect, it’s just the router/modem (Hub 3.0) GUI that’s very very poor.

  • modpies Darrin (@modpies) reported from Hucknall under Huthwaite, England

    @ShappiKhorsandi @virginmedia @virginmedia are absolutely useless when it comes to customer service. As others have said, the only way I ever got any help was by contacting the office of the chief exec. Better still, cancel and switch to an organisation who know what they are doing.

  • dangriffin37 @DEG44Griffin (@dangriffin37) reported from Sheffield, England

    @virginmedia so please explain the 20% hike in my bill every month just because you are discontinuing my chosen plan and offering me exactly the same plan for an extra £3 per month, been a customer longer than I care to remember but utterly disgusted by this #virginmobile

  • DeanCorbridge Dean Corbridge (@DeanCorbridge) reported from Dronfield, England

    @mrpotholeuk @Dicko1945 @virginmedia are clueless, I have had to report many similar problems and WORSE to Derbyshire County Council locally.

  • NFGmart martyn notman (@NFGmart) reported from Sheffield, England

    @AmFearUaine The worst one is virgin media. Goes on FOREVER.. 😂

  • lisahaywood10 Lisa (@lisahaywood10) reported from Eastwood, England

    @virginmedia The service is on permanent down time. Hence moving to @SkyUK no problems since

  • shent Matt (@shent) reported from Derbyshire, England

    @virginmedia Hi, my equipment is irrelevant, the GUI on the routers admin page is just terribly slow, I’ve tried two different pcs, different browsers, even my phone, it’s the router/modem configuration pages are shocking slow to respond to any form of user input.

  • tryfbellamy tryf (@tryfbellamy) reported from Sheffield, England

    @virginmedia gunna sort your shit internet out or what

  • LisaHoppi San Fran Girl (@LisaHoppi) reported from Hucknall under Huthwaite, England

    @munkilove @SkyUK @NatalieMariaS59 @virginmedia I wouldn’t bother, if cancel and move to @virginmedia That’s what I’m going to do

  • marksimms3 Mark Simms (@marksimms3) reported from Selston, England

    @virginmedia Brilliant answer! Except the person I spoke to said it was a problem affecting this area ... it doesn’t matter how it’s affecting anyone / we aren’t getting what we’ve paid for and this is why people are desperate for a credible, honest, reliable, trustworthy provider....

  • shell163 michelle levick (@shell163) reported from Chesterfield, England

    @virginmedia That would be me then, no service since lunchtime!!

  • NFGmart martyn notman (@NFGmart) reported from Sheffield, England

    Ffs @virginmedia my internet is fine all morning..suddenly goes off. Ring your "helpline" and apparently you expect to have problem solved by 8.25 PM!!!!

  • relish_hendy Relish Hendy (@relish_hendy) reported from Sheffield, England

    @virginmedia dear team I can't check account online as don't have login details handy but area code is sheffield 14 I think theres been no TV or WiFi since about 5pm please check status of area

  • Gary_Moore14 Gary Moore (@Gary_Moore14) reported from Chesterfield, England

    @bt_uk starting to regret signing up again to bt ....been having problems for months ...still not resolved ....good job virgin media isn't available 😢

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • JDNalton James Nalton (@JDNalton) reported

    @virginmedia Yeah, the problem is I can't find it on Eurosport player either.

  • Raz625772 Rand (@Raz625772) reported

    @virginmedia unbelievable. Tried to raise a formal complaint and told this is not even possible, put on hold then cut off. What is going with this shocking company 😡

  • Zoya_o1 Zoya (@Zoya_o1) reported

    @virginmedia Thanks. Just had another call saying hackers are using our internet connection for the last two weeks. Number was 00496401224439 Those scam calls are more believable recently because our broadband keeps dropping or getting slow!

  • josh_hardie Joshua Hardie (@josh_hardie) reported

    Just had the most hilarious ‘computer says no’ call with @virginmedia - no interest atall in the fact that our WiFi has been breaking daily for a year. ‘I’m sorry there is nothing I can do to help you with that sir’. Like 1980s! So…recommendations for best alternatives please

  • kayleigh19891 Kayleigh Obrien (@kayleigh19891) reported

    @virginmedia I have checked and it says no known issues. (B69) the tv has also gone down now.

  • Orange_Scooter Manos Filippidis (@Orange_Scooter) reported

    @virginmedia Well, last week I contacted the online support line twice. Twice they tweaked whatever they could over the phone. The first time it worked, but later was bad again. The second time I called there was no improvement, If anything the WiFi ended up being worse. Ethernet is good

  • domoriley Dom O'Riley (@domoriley) reported

    Without doubt the worst service from @VirginMedia no broadband for over two weeks and then resolution team just ignore me.A disgrace and costing me a fortune

  • mrchall MRCHALL (@mrchall) reported

    @virginmedia @marktyrrelluk I have the exact same error message (with same estimated resolution time) from the other side of the UK! Can you give me specific updates please? Postcode is PA2 9ND Thanks

  • Zoya_o1 Zoya (@Zoya_o1) reported

    @virginmedia I have a question. Does Virgin Media call customers to help us sort out broadband problems? I had calls asking what light is on the router then asking about devices so I could connect to the internet and follow their instructions, I guess.

  • Lucy_Hamson Lucy (@Lucy_Hamson) reported

    @virginmedia what is your complaints number? As nobody can seem to tell me it or pass me through to anyone who can solve my problem when I ring up?