Virgin Media Outage Report in Derbyshire, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Derbyshire, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derbyshire, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 3: Problems at Virgin Media
Virgin Media is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Chesterfield, and Alfreton.
| City | Problem Type | Report Time |
|---|---|---|
 Chesterfield
|
Internet | 5 days ago |
|
Chesterfield
|
Internet | 12 days ago |
|
Chesterfield
|
Internet | 12 days ago |
|
Alfreton
|
Internet | 1 month ago |
|
Chesterfield
|
TV | 2 months ago |
|
Alfreton
|
TV | 2 months ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derbyshire, England
Latest outage, problems and issue reports in Derbyshire and nearby locations:
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Dave Maran (@DaveMaran) reported from Brinsley, England@virginmedia intermittent internet connection and speed for the past 3 days. Support just tell you to restart or reset hub then hang up! This is getting ridiculous. 70mb at moment when it works, even thought I should get 350+.
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Richard Williams (@rlswilliams) reported from Eastwood, EnglandHmm ask for a @virginmedia customer support line mannager and then get cut off. Twice. 🤔
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Karl shaw (@KMShaw75) reported from Derbyshire, England@virginmedia guys I'm trying to stay calm but your poor service and none communication is worrying me now. No loyalty to a long loyal customer.
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Karl shaw (@KMShaw75) reported from Derbyshire, England@virginmedia I only have 4g on my phone which I'm having to use. Not good for work from home. Two days down now. 10 years I've been a customer. I'll be looking at other options tomorrow
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falafel&taters (@falafeltaters) reported from Derbyshire, England@virginmedia your customer service has no idea how to handle a call, calling 2 times, 2 different answers, shame
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falafel&taters (@falafeltaters) reported from Derbyshire, England@virginmedia About loosing connection all the time, and about the bill, 2 different answers, used to be a good customer service, after 10 years with, I'm really thinking of leaving you.
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Andy Greatbatch (@Baltimorebound1) reported from Derbyshire, England@virginmedia 45 mins so far being passed around different teams to get some resolution to a complaint raised 2 weeks ago, with no response!! Currently on hold again because you can never get through to speak to someone without a 15-20 min wait!! And a 30 quid increase in my bill!
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Karl shaw (@KMShaw75) reported from Derbyshire, England@virginmedia I need someone to speak to me asap. I've tried and tried to call to resolve the issue but nothing is happening and even when I called to leave after being on hold the lady put the phone down after 10 seconds. Seriously not happy
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Jason (@JasonWDL) reported from Derbyshire, England@virginmedia Says there isn't an issue. Ran the diagnostic test from the website. Tells me it's not plugged in. It's definitely plugged in. Full reboot of everything hasn't helped. Unfortunately customer service won't speak to me as I'm not at home. My partner is.
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Kerri Pearch (@ladymuck1978) reported from Derbyshire, England@_BrettJames @virginmedia I’m leaving Sky so I’ll get in touch with BT. Had the worst experiences with Virgin, especially on the phone. Over an hour every call to sort stuff #poorcustomerservice
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Mark Simms (@marksimms3) reported from Selston, England@bandq_help big shout out to Robert Reilly in your customer services Centre .. helpful, friendly, efficient. has done exactly what he said he would to resolve my issue and then called me to confirm! Credit to you @BandQ @bandq_help @virginmedia should hire Robert .. he’s good ..
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𝘼𝙙𝙖𝙢🐰 (@acmtix) reported from Eastwood, England@virginmedia I don't want content, I don't have your TV or your phone just broadband. So to increase this cost like this means that next time it comes to review my connectivity I will simply leave your service and move to a more competitive service that doesn't sneakily raise prices mid term.
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Lee Warren (@leebert666) reported from Derbyshire, England@virginmedia broadband down again, can't get through on phone. This is the second time in a few days, just getting ridiculous now. Paying for a service that doesn't work😡😡
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Shell (@ShellHarris1992) reported from Derbyshire, EnglandPay £50 a month for slow WiFi in my own home and a router that flashes the WiFi symbol all the time! Thanks @virginmedia - money well spent there. (The flashing drives me mad)
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falafel&taters (@falafeltaters) reported from Derbyshire, England@charrcelia @virginmedia Exactly the same problem here, bad service but more increase in billing
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Karl shaw (@KMShaw75) reported from Derbyshire, England@virginmedia That was the first thing I did. It was working this morning but has just stopped. It’s done it before as well. I’ve triple checked again and the same problem
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Karl shaw (@KMShaw75) reported from Derbyshire, England@erskinetom29 @virginmedia It’s gone quiet 🤫 no help from VM
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Richard Williams (@rlswilliams) reported from Eastwood, England.@virginmedia call wait time for sales is 0.9 seconds. Transferred to 'Customer Support', and have been waiting for 34 minutes so far. #priorities 🤔
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Richard Weedon (@richweedon77) reported from Derbyshire, England@virginmedia what is going on with your service in DE3. Rubbish service all last week and when we phoned told not enough people in the area had complained. Now no internet this evening. This is getting beyond a joke
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Lee Warren (@leebert666) reported from Derbyshire, England@virginmedia can't believe broadband has been down since before 4pm. This isn't good enough😡😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dureen (@DureenA85) reported@virginmedia would your team call to upgrade equipment because I've been a customer for over 1 year?
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charlotte (@charlcttelilley) reported@virginmedia my tivo box is saying "this channel is not authorised" for every channel- including bbc1 etc. how can i fix this
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Kellogs (@originalkellogs) reported@virginmedia Yes. Tried them all with no success I’m afraid. No idea what else to try which is why I am hoping you can help 🤞
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Xavier (@ohnoitisXavier) reported@virginmedia is a complete joke. I can't afford to pay my bill this month but I can pay it next month but instead of giving me a break they just threaten to block my access to internet and tv -.- **** show
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Xavier (@ohnoitisXavier) reported@virginmedia I normally always pay on time so I have never needed an extension before. I was told by a member of your team on the 10th that I didn’t owe any money on the 10th of January but then I get a call from the collections team saying I do
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stuart shawcross (@stuartshawcross) reported@virginmedia I waited online for 30 mins this morning and got nowhere. I must say you make it so incredibly difficult to cancel, it actually puts me off staying with Virgin.
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Jakub Koudela 🇨🇿 (@realjakub86) reported@virginmedia hi, no outages reported in my area. What would this screen suggest? Laptop connected via LAN on virgin router? Is new router required or are there any issues nearby? Thank you
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kevin duffield (@theshortblue) reported@virginmedia Still waiting CW, is this the equivalent of being cut off by the installations team this morning on the telephone? Why not direct message me and help with the problem?
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TheJrue (@Kamikazerub) reported@virginmedia Thought you were going to add something after my reply, but you probably had the 'our team is trying to fix the issue it as fast as possible' in your pocket and since I used it already you chose just no to answer. Fair...
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F (@RogueFYHL) reported@virginmedia Yes they are. I've uninstalled and reinstalled. Android O/s is up to date. If you type in priorty app in to twitter, loads of people are having problems.