Virgin Media Outage in Derbyshire, England

@virginmedia internets having struggles help

@virginmedia I don't want content, I don't have your TV or your phone just broadband. So to increase this cost like this means that next time it comes to review my connectivity I will simply leave your service and move to a more competitive service that doesn't sneakily raise prices mid term.

@virginmedia No I have a full time job - I can’t keep trying when your hold times are 20 minutes plus ... you need a call back service

@virginmedia broadband down again, can't get through on phone. This is the second time in a few days, just getting ridiculous now. Paying for a service that doesn't work😡😡

@virginmedia can't believe broadband has been down since before 4pm. This isn't good enough😡😡

@virginmedia Says there isn't an issue. Ran the diagnostic test from the website. Tells me it's not plugged in. It's definitely plugged in. Full reboot of everything hasn't helped. Unfortunately customer service won't speak to me as I'm not at home. My partner is.

Pay £50 a month for slow WiFi in my own home and a router that flashes the WiFi symbol all the time! Thanks @virginmedia - money well spent there. (The flashing drives me mad)

@More4Tweets your listings on @virginmedia are broken! Was trying to watch Phil and Kirstie and ended up blubbing over #supervet!!

@sky @virginmedia hey @SkyUK You should tell your customer service: “Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods aren’t faulty. Sales of this kind are known as ‘distance selling’…

@virginmedia Nothing has happened today, I'm just commenting on your offer to give all broadband customers free mobile 4g when your broadband goes down. Whenever my broadband had gone down, so has my cellular connection also.

@TrainedPengling @virginmedia The problem I have with this, is that whenever their broadband has gone down, so had my mobile with them at same time. Like when it all went down nationwide earlier this month. Having free 4g when you actually can't connect is kinda pointless lol

@virginmedia why should I have to pay when I’m not being able to use the service I pay for

@virginmedia It's the same place & situation as yesterday, and, once again, after a few hours of no signal, once I actually Tweet about it, it suddenly reappears! No worries here now, ta.

@virginmedia No, everything on there is telling me 'very good'. But! Ironically, during this very exchange, my signal has popped up (although it's now not as strong as when I started writing this Tweet). Looks like me looking at the website has scared it into working. :D

@virginmedia Rebooted my phone earlier, no effect. Not actually had to call or text anyone today, but my signal icon has said 'Emergency Calls Only' all day. I'll definitely check that signal strength link though, thanks.

@virginmedia just ordered a free WiFi booster, but received contract stating I have committed for another 12 months. I don't want to go ahead on these terms so won't be signing, can you advise how I cancel this upgrade within cooling off period. Thank you

@virginmedia gunna sort your shit internet out or what

@virginmedia Guys I think you have a pretty major broadband outage in the West Yorkshire area. The amount of tweets coming suddenly stopped last nightaround 10ish. Hope that helps #dcfc

@virginmedia That would be me then, no service since lunchtime!!

@virginmedia the company that’s only looks after new customers, not long serving ones. Me: paying £34 for vivid100. New customers £29 or £34 for vivid200. VM customer services, well you can have vivid200 for only £54. 😳🤬

@virginmedia every sodding night at 7! No internet, connection dropping out, router rebooting itself 😡😡😡I think another provider is the answer if you can’t sort your shit out! I pay for fibre I expect fibre, not old dial up crap that took ages to connect & dropped every 2secs

@virginmedia dear team I can't check account online as don't have login details handy but area code is sheffield 14 I think theres been no TV or WiFi since about 5pm please check status of area

@bt_uk starting to regret signing up again to bt ....been having problems for months ...still not resolved ....good job virgin media isn't available 😢

@virginmedia Hi, there’s nothing wrong with my service, the connection is perfect, it’s just the router/modem (Hub 3.0) GUI that’s very very poor.

@virginmedia Hi, my equipment is irrelevant, the GUI on the routers admin page is just terribly slow, I’ve tried two different pcs, different browsers, even my phone, it’s the router/modem configuration pages are shocking slow to respond to any form of user input.

@ShappiKhorsandi @virginmedia @virginmedia are absolutely useless when it comes to customer service. As others have said, the only way I ever got any help was by contacting the office of the chief exec. Better still, cancel and switch to an organisation who know what they are doing.

@AmFearUaine The worst one is virgin media. Goes on FOREVER.. 😂

@virginmedia The service is on permanent down time. Hence moving to @SkyUK no problems since

Ffs @virginmedia my internet is fine all morning..suddenly goes off. Ring your "helpline" and apparently you expect to have problem solved by 8.25 PM!!!!

@virginmedia so please explain the 20% hike in my bill every month just because you are discontinuing my chosen plan and offering me exactly the same plan for an extra £3 per month, been a customer longer than I care to remember but utterly disgusted by this #virginmobile

@munkilove @SkyUK @NatalieMariaS59 @virginmedia I wouldn’t bother, if cancel and move to @virginmedia That’s what I’m going to do

@virginmedia it’s beginning to get pretty difficult to do work when the broadband keeps going down...

@virginmedia I have been having the odd few issues lately, recently the main issue is loss of any connection at night time. When I try to log into my account, via phone because my £46pm broadband is down, so I can see if there is an issue a few things happen... [1/4]

@virginmedia I got through but sadly not much help. I'm getting conflicting information. It seems I cannot change my user name to an email address already registered with you. That's complete nonsense!

@virginmedia Brilliant answer! Except the person I spoke to said it was a problem affecting this area ... it doesn’t matter how it’s affecting anyone / we aren’t getting what we’ve paid for and this is why people are desperate for a credible, honest, reliable, trustworthy provider....

@mrpotholeuk @Dicko1945 @virginmedia are clueless, I have had to report many similar problems and WORSE to Derbyshire County Council locally.

@LiamKing87 @nathanjarman8 @virginmedia Poor that is kingy 👎👎

Always see lots of people spouting off when they get what they perceive to be a poor service, but don’t speak out when they get a good service. Once again @virginmedia have excelled themselves sorting out my issue. Never had a bad experience with them. #VirginMedia #TiVo

@virginmedia been on hold for 45 minutes all i wanna do is cancel my contract with your shit company

@virginmedia it’s bad when you have to turn off your super fast broadband and use 4G because your WiFi is so bad BUT virgin media say there is no problems DO NOT SIGN UP WITH VIRGIN MEDIA #theworstserviceprovider 2 years of complaints and terrible service

Anybody having issues with sky sports channels on @virginmedia. Only sky sports news working! Not happy!

@Matthew_Wright @virginmedia I paid to come away from virgin years ago even though as a single parent money was very tight. I went to Sky and their customer services have been 100% better. Would never go back to Virgin. The way they spoke to me was diabolical.

@virginmedia Already done that. 3 times recently. Each time you run a test, it then works agan for a few days and then breaks down. Pretty frustratimg considering the box is brand new and was only fitted 3 weeks ago.....

@virginmedia Poor, couldn’t watch it live as I was travelling back from a game that I wanted to see the highlights of and FULLY expected to be able to watch it this morning as per usual

Thanks @virginmedia for the lack of FAST BROADBAND. Not back on until at least 27th Dec!!!!!!!! Kids unable to play on Xbox & IPad. Happy Christmas to us. Complaint letter on its way to you.

Sorted a new rolling contract with @virginmedia for £96.12 got an email saying it will be £112 called them nothing on the system regarding the new deal still waiting for them to call me back not very good customer service

@virginmedia The last resolution was approx 10 days ago, your team member promised to connected within 24 hours and it’s still not resolved

@virginmedia No after being promised at least 4 times that the line would be reconnected with 48 hours. It’s my in-laws home and the customer service has been a disgrace and charged for calls from their mobiles for at least 1 hour each call, still being charged and bills still being sent

@virginmedia Apparently it's a mistake based upon a price increase before I signed my contract ie NOT included in my price. Customer services say they will correct on a monthly basis, but I want that in writing, which they are adamant they can't/won't do. Contract signed in November

@virginmedia how stupid making BBC 2 hd therefore making me unable to watch with sound

@virginmedia still having issues with broadband, since the last time I complained, which was over a week ago

@virginmedia Still nothing. Router still has no lights and no internet. Did eventually get through to tech support who said we had to wait 2 days and call back if still not working!

So glad we are leaving @virginmedia in the next 2 weeks. Woke up to no Internet again. Seems to be a reacurring problem.

@virginmedia no internet again come on can’t get through to customer services what a joke

@virginmedia Internet has down for hours but you will still take the full monthly amount on time for services not rendered. Sounds perfectly fair.

@virginmedia I need help with my iPhone, and I am not going to Apple I need to speak to virgin media mobile for this

@virginmedia my virgin media is down in walsall

@virginmedia Ay yo @virginmedia my Internet has been down for an hour and I can't do anything

Annnnnd my internet is down again. Not surprised since the internet has been shoddy for the past month now but all your employees tell me over the phone is they’ll fix my energy levels or to reset the router. Paying £60+ for this mess, no thanks. @virginmedia

@virginmedia can u please fix yiur internet 🙏🏼😂😂