Virgin Media Outage Report in Derbyshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Derbyshire, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derbyshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Sheffield, Chesterfield, Alfreton and Selston.
| City | Problem Type | Report Time |
|---|---|---|
 Sheffield |
TV | |
| Chesterfield |
TV | |
| Sheffield |
Phone | |
| Sheffield |
Internet | |
| Sheffield |
Internet | |
| Alfreton |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derbyshire, England
Latest outage, problems and issue reports in Derbyshire and nearby locations:
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simon
(@sihackett86) reported
from
Sheffield, England
@virginmedia hi recieved an email regarding an upgrade on WiFi network for hub 3 can you tell me what has been upgraded so I am able to alter my devices accordingly please
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Claire Stewart
(@chococlaire77) reported
from
Sheffield, England
Well @virginmedia what a waste of our time today,we booked an engineer in the time slot 8-12,and nobody arrived I’m afraid.Tried contacting you,and can’t get through...can anyone help?
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Lee thorn
(@leethorn2011) reported
from
Derbyshire, England
@virginmedia 3 days of intermittent broadband this week, pervious weeks the same thanks virgin moved from Sky to you. Service is awful
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Tom Clark
(@Ray_Lennox) reported
from
Sheffield, England
@virginmedia what is going on with WiFi in Sheffield. It’s been awful for weeks
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Helen-Claire Stone
(@Helen_Claire71) reported
from
Sheffield, England
Recently renegotiated my contract with @virginmedia just received notification that they are billing me for 50% more than was agreed. Called them and they cannot explain why, and have registered my complaint and someone will call me at some point in the next 48 hours. Scandalous
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Peter Boardman
(@peterboardman64) reported
from
Chesterfield, England
@virginmedia no internet service in Chesterfield S40? What’s the problem?
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Marc Riley
(@Sheffield_Boy) reported
from
Sheffield, England
@virginmedia got a flashing Internet light on router that won't go away so my WiFi (and therefore TV/ streaming etc) not working. Tried rebooting, resetting, the works. Online help / faq no help. Are there any issues?
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RIGGO
(@rigg0o) reported
from
Eastwood, England
Class when you wanna cancel @virginmedia and the gobshite operater cant get it in her thick skull and barraging you with other shite deals to then put the phone down. Times must be hard for mr branson, please liquidate.
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@AnnavsAnna1 @virginmedia The routers are terrible and not fit for purpose.
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Leanne Rebecca
(@leannerains) reported
from
Sheffield, England
@SkyHelpTeam went to renew our sky package and they quote us £99 for new package deal bye bye sky il cancel our sky package and go somewhere else and maybe try @virginmedia #ripoff
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Ian Naylor
(@ianpnaylor) reported
from
Sheffield, England
Dealing with ongoing @virginmedia connection issues whilst trying to work is bad enough, but then repeated issues whilst trying to watch #sheffieldUnited lose again is just too much. Especially as my bill is pushing £50 a month. Can't work, can't suffer the footie. Come on virgin
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Victims Voice
(@victimsvoice73) reported
from
Sheffield, England
@mouthwaite @virginmedia I had awful internet for years with them best thing I ever did was change to sky and not only do I get more for my money it’s cheaper than what I was paying roughly three years ago xxxx
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Rachel
(@RachelOTstudent) reported
from
Derbyshire, England
@virginmedia Also, TV uses Ethernet cable, so it isn’t even WiFi that’s the problem......
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Amy 🦉
(@Amy_1867) reported
from
Sheffield, England
@virginmedia whenever I’m on zoom upstairs and away from my route my wifi always seems to drop out. It’s always says my internet connection is unstable. I’ve restarted router etc is there anything else I can do to boost it
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Ian Naylor
(@ianpnaylor) reported
from
Sheffield, England
@virginmedia Only have broadband but it causes streaming issues. Service been terribly disrupted now for a couple of months.
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John Murphy
(@John_murphy1) reported
from
Sheffield, England
@virginmedia how do I order a new hub please? My current one loses network access and needs rebooting every hour or so. Not ideal when working from home. There are no known service issues so I’m thinking it’s a hub issue.
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Mark Bell
(@67BLADE) reported
from
Chesterfield, England
@virginmedia I have tried that text service for the last two days. ‘Terri BOT’ is no use. I need to speak to a real person . All that needs doing is the issue of a new bill without the £35 activation fee. This is becoming the worst decision I’ve ever made in relation to switching broadband
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Ian Naylor
(@ianpnaylor) reported
from
Sheffield, England
@virginmedia Not really. He said that there had been an outage in the area. That seems to happen nearly every day at the moment. Resetting the box multiple times, running a test, waiting then hoping.
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Andrew Lee
(@goonie2008) reported
from
Sheffield, England
@virginmedia @O2 Its definitely you lot Robin as your broadband service was a disgrace when I moved to you and I had to pay out for cancelling contract early. If this is what’s to come O2 then you will a customer of over 15 years.
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Ash Stanley
(@Ashur_Stanley) reported
from
Derbyshire, England
@virginmedia About old equipment which I sent back two years ago when in left your service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jack Dodd
(@JackDod62124096) reported
@virginmedia Hi, not able to login as it’s states my email address is not recognised. Is there a phone number I can call to resolve this?
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jill adelus
(@jilladelus1) reported
@virginmedia Cameron: 'i'm SORRY & i'm embarrassed as to what you've had to go thru with us (& THAT was just the START of what your company put me thru & u STILL hound me with BS 'help' & 'sorry' clap trap). So pleased i didn't train these..WHAT CAN I do.. ..stay if we offer u @Sky package?
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Jackie Brennan
(@JackieBrennan63) reported
@virginmedia your internet phones are diabolical. My mother is on the phone for the 5th time in a week as hers has gone down again. Just not acceptable and not safeguarding the vulnerable in society. #shewearsasafetypendant if she presses it it won’t work 😡
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jill adelus
(@jilladelus1) reported
@virginmedia So like a bleedin idiot i comply. Oh hello online asked me2📞 see how my complaint's processing.U know letter i sent FOUR MONTHS AGO 29th Oct '21 & i've had NO RESPONSE fromU. oh did get a little DEBT DEFAULT letter from @Advantis AFTER i'd VERBALLY CONTRACTED WRITTEN Bill info
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Victoria Grube
(@VictoriaGrube) reported
@virginmedia I just called customer service they’ve told me that it will £25 charge for engineers to come out and tidy the cables??!! This job wasn’t done properly from the start. What kind of service are you providing?
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soph🦦
(@soph_atkk) reported
@virginmedia no because i’m quite keen not to spend another minute longer on the phone to you than it takes to get my handset delivered !!! i’m trying to cancel and reorder but even that is proving to be a nightmare
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Chloe
(@its_coco_do) reported
@virginmedia Of course I have, it wasn't much of a "fix" however
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Daniel Sereduick
(@dansereduick) reported
@alexbloor @virginmedia The entire business model of some companies is to just grind the customer down by making it hard for them to assert their right to be treated fairly, by making the labor of switching providers an arbitrage calculus. Reverse stickiness.
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jill adelus
(@jilladelus1) reported
@virginmedia No Cameron a WEEK i've been trying to get a MANAGER because Alex told me ONLY a MANAGER could activate a £55. recontract from £141.with NO Sports or kids what MY ORIGINAL COMPLAINT FOUR mths ago resolved on. Btw i had 10 DISCONNECTS pre Alex & then didn't know u PREMIUM CHARGE📞
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Have you seen this tweet?
(@Denica_1) reported
Since Thursday I have had issues with the internet. When you work from home and kinda depend on it it’s unacceptable that @virginmedia have this many outages. Why am I spending so much money a month for no service! Then they cancel my booked engineer this week? WTH?? Enough!!!