Virgin Media Outage Report in Derbyshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Derbyshire, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derbyshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (22%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Sheffield, Alfreton and Chesterfield.
| City | Problem Type | Report Time |
|---|---|---|
 Sheffield |
Internet | |
| Sheffield |
TV | |
| Alfreton |
Internet | |
| Sheffield |
Wi-fi | |
| Sheffield |
TV | |
| Chesterfield |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derbyshire, England
Latest outage, problems and issue reports in Derbyshire and nearby locations:
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Victims Voice
(@victimsvoice73) reported
from
Sheffield, England
@virginmedia Yes both mum n dad are virgin and we’re still getting no signal
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lettiebella🦉🇬🇧
(@lettielou05) reported
from
Sheffield, England
@virginmedia first day of your internet snd massive regrets ! Can I cancel ? Cutting out constantly 😫
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Terry Hague
(@TezzaBelle88) reported
from
Sheffield, England
Anyone else’s @virginmedia WiFi down ?Mines been down nearly 24 hrs 🥲
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Rt. Hon Annie
(@AnnielizzieSten) reported
from
Sheffield, England
@virginmedia Oh yes and I’ve phoned. It appears to be that yesterday’s problems haven’t been resolved.
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Rt. Hon Annie
(@AnnielizzieSten) reported
from
Sheffield, England
@PaulbernalUK @virginmedia I can’t help with that. Good luck.
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Rt. Hon Annie
(@AnnielizzieSten) reported
from
Sheffield, England
@PaulbernalUK @virginmedia It’s fine here but earlier in March we were left without any service for days at a time . The reason given was service upgrades. Ring them on 150 for an automated update
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lettiebella🦉🇬🇧
(@lettielou05) reported
from
Sheffield, England
@virginmedia very unhappy failed install and had no service since Saturday and I'm within my 14 days to cancel yet your staff don't understand this and want to charge me for a fault call !! When do you become so crap !!!
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Helen-Claire Stone
(@Helen_Claire71) reported
from
Sheffield, England
@virginmedia’s customer service is appalling. 3 hours to respond to a message has to be the benchmark for worst practice. Last weekend it took them 27 hours to sort out cancelling my account. Absolutely hopeless.
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lettiebella🦉🇬🇧
(@lettielou05) reported
from
Sheffield, England
@virginmedia hi virgin can you explain why you've referred me to a debt collection agency after I cancelled my service within 14 days snd returned equipment as it was a failed install and was advised I wouldn't be charged ? You also luckily never cancelled my sky .
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John Armitage
(@ArmitageJohn) reported
from
Sheffield, England
@virginmedia hi guys, I’ve been without TV services for over two weeks now. Every attempt to@reach you has me going around in circles. Tried the app. Doesn’t recognise my email, and doesn’t recognise my acct no + area ref. Please help. Can I talk to someone?!!
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lettiebella🦉🇬🇧
(@lettielou05) reported
from
Sheffield, England
@virginmedia failed install which worked for 2 hours and I cancelled within 14 days . I've now got a a bill for £62 ! Your staff just cut me off and I'm disabled and need help
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Prof Maddy Arden
(@maddyarden) reported
from
Sheffield, England
@virginmedia our broadband down without warning and service update says you hope to fix this by 5th April! Why so long? We rely on this for work - unacceptable
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Rt. Hon Annie
(@AnnielizzieSten) reported
from
Sheffield, England
@virginmedia It’s strange because the online help claims there’s no problem but the phone says there’s a major problem in the area. Perhaps the online help needs updating because it’s no help at all
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Yorkshire Chuff
(@YorkshireChuff) reported
from
Sheffield, England
Reading all the tweets from you idiots who haven't got unlimited 5g hotspot. Been paying for this for years. For this very moment. **** you #virginmedia
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lettiebella🦉🇬🇧
(@lettielou05) reported
from
Sheffield, England
@virginmedia No and tbh no apology for my internet not working since the day after install Friday and now I've been threatened in in contract ! I have 14 days to cancel can you confirm please . Im not paying for a fault after 5 days plus it's not worked from install .
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Carl
(@CarlmMorton) reported
from
Derbyshire, England
@virginmedia You also told me on Tuesday that you had fixed the network issues.
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Terry Hague
(@TezzaBelle88) reported
from
Sheffield, England
I’m gonna stop having days off because every time I do the WiFi seems to be down #VirginMedia
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Thomas Foster
(@Sedontane) reported
from
Newbold, England
@nickkzie @scazz786 @virginmedia I have their business broadband, it's been awful. I then pulled the Internet cable out of the modem and fell back on the 4G backup on my plan. Fixed. I'll plug the cable back in tomorrow and get my speed back.
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Dave Harwood
(@DaveHarwood1) reported
from
South Normanton, England
@virginmedia Why is it so damn frustrating to actually speak to someone regarding a mobile issue?
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Debbie 💜 🦋🦉
(@DeborahTaylor3) reported
from
Sheffield, England
@virginmedia I hung up the call, rang back and spoke with a lovely man. Reset my email, password and answered all my quedtions. All the men are when you call, the female was awful. But thank you for the response
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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BigYin😜
(@badassscotsman) reported
@virginmedia With volt but I have to sign up to a new 18 contract with #virginmedia and added costs... What a joke a complete joke if I could cancel contracts with you and #02 I would totally conned and ripped off over this volt
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Binomi
(@binomidesign) reported
@vmbusiness your service is really unreliable! and it's impossible to speak with one of your agents. You are letting down a small business like us, which need a stable internet connection, particularly in this post-pandemic world!
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Harv
(@HGL_MUFC) reported
@virginmedia My parents have been customers with Virgin broadband and TV for over 20 years. I have already called those numbers and I receive no help. They don’t understand what I’m complaining about. I signed up to virgin back in August. That would mean 10 WEEKS for an installation! HELP
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Axel
(@AxelCapek) reported
@iiiSAndman @virginmedia Damn*
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.
(@wr_ghty) reported
@virginmedia No she said that the complaint was resolved for £8 credit. And to monitor the services for 48 hours and they would be in touch. That was 5 days ago. Service has been poor but todays it’s off!
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Windy Beaver
(@WindyBeaver) reported
My Virgin internet is down. I'm meant to be doing a presentation to a group of people at 10am. I can do it via Teams on my phone but won't be able to show slides or the Power BI data. @virginmedia, am I going to get a refund for not being able to do my job today because of you?
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.
(@wr_ghty) reported
@virginmedia Also none of the credits have gone on my bill for they month. My first bill which was charged before I even had the service installed
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Emily S
(@EmilySteph2) reported
@virginmedia Hi. Is there any partial refund on bills available when service is down? You’re doing work in my area and my service is down - I work from home so I’m having to hotspot my phone which isn’t ideal.
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dawn marie
(@fulbut) reported
@virginmedia So after all the toing and froing with emails and the false promises and others reading my emails and not replying I’m still no further with my residents being reimbursed for the damage caused by virgin engineer. I shall now be going to the local papers as this is a disgrace.
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Keiran
(@KeiranLake95) reported
@virginmedia No issues identified on the website. Just intermittent internet. I have only been with virgin media for 1.5 months and so far has 5 days of poor connection. What is the process to demand compensation for the poor service?