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Virgin Media

Virgin Media Outage Report in Derbyshire, England

Why is my Virgin Media service not working?

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Derbyshire, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derbyshire, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 6: Problems at Virgin Media

Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Derbyshire, England

The most recent Virgin Media outage reports came from the following cities: Chesterfield, and Alfreton.

CityProblem TypeReport Time
Chesterfield Internet 8 days ago
Chesterfield Internet 15 days ago
Chesterfield Internet 15 days ago
Alfreton Internet 1 month ago
Chesterfield TV 2 months ago
Alfreton TV 2 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Derbyshire, England

Latest outage, problems and issue reports in Derbyshire and nearby locations:

  • Michaelh747
    Michael Harrison (@Michaelh747) reported from Staveley, England

    @virginmedia Well one of my network ports still isn't working. Had the router for years. Anyway I can get a replacement?

  • Michaelh747
    Michael Harrison (@Michaelh747) reported from Staveley, England

    @richardbranson yo! Can you fix my internet? @virginmedia

  • Michaelh747
    Michael Harrison (@Michaelh747) reported from Staveley, England

    @virginmedia hey guys! One of my network ports on my router has stopped working. Any ideas if I can get a new router? I can DM you my details?

  • Jamiehickling15
    Jamie Hickling (@Jamiehickling15) reported from Hucknall under Huthwaite, England

    Ay yoo, @virginmedia, fix my mans @siMzaahh wifi it's been down 4 days and I need my Warzone duo back online.🤨

  • CliveBentley
    Clive Bentley (@CliveBentley) reported from Derbyshire, England

    @virginmedia Service is worse than ever today WiFi on and off lagging then off again. So poor! And you're overcharging me on my bill too.

  • StephenKFrost1
    Stephen (@StephenKFrost1) reported from Eastwood, England

    @virginmedia work done on our internet network has left us with weak security at the same time this was happening I had a new update on my Apple iPhone. Not ver happy with situation.

  • marie_kate2
    🌹 M-K 🌹 🇮🇪 (KATE) (@marie_kate2) reported from Matlock, England

    @RaziqulYT @virginmedia 11years and never had a problem 👍

  • trevortuffin
    trevor tuffin (@trevortuffin) reported from Blackwell, England

    VIRGIN MEDIA YOUR SERVICE IS NOT FIT FOR PURPOSE MR MUSK AND SKYLINK IS FAR MORE ATTRACTIVE WHEN IT ARRIVES HERE AND FAR FAR SUPERIOR.

  • Tomasu87
    Thomas Robinson (@Tomasu87) reported from Chesterfield, England

    Hi @virginmedia your email part of the web site has been down for about week now

  • MJNashy
    Matthew Nash (@MJNashy) reported from Hucknall under Huthwaite, England

    @Tash__Wilson @virginmedia Their customer service isn’t good. I had direct debit cancelled by them (didn’t tell me) and charged me for moving house (again didn’t tell me). Them and Sky are similiar, they’ll happily take money but even when it’s their fault the most you get maybe and apology and credit.

  • JazGreer
    Jaz Greer (@JazGreer) reported from Derbyshire, England

    @virginmedia taking two days, and waiting 29 hours since last chat message was responded to to try to change my package! Started chat Friday night, been passed three times to different people and now no response! This is NOT good customer service irrespective of Covid....

  • Michaelh747
    Michael Harrison (@Michaelh747) reported from Staveley, England

    @virginmedia what's the number I need to cancel the service? I'm so fed up at the moment

  • trevortuffin
    trevor tuffin (@trevortuffin) reported from Blackwell, England

    TWICE MY INTERNET HAS DROPPED OUT TODAY SORT IT VIRGIN MEDIA ITS NOT GOOD ENOUGH YOUR NOT FIT FOR PURPOSE THE CHINESE ARE BETTER THAN THE AMERICANS AT DELIVERING INTERNET I SINCERLY HOPE ELON MUSK IS BETTER THAN VIRGIN MEDIA SO I CAN TERMINATE VIRGIN MEDIA AND GO WITH HIM.

  • robbiederby
    Robin Palmer (@robbiederby) reported from Derbyshire, England

    @zanti @VodafoneUK Yes, but compared with the likes of other networks, my tablet has a @virginmedia SIM in it and that consistently gets between 70-100Mbps.. And they don't even run their own mobile network!

  • Tomasu87
    Thomas Robinson (@Tomasu87) reported from Staveley, England

    @virginmedia I can’t login in to my email it’s says that part of the site is down do u knowwhen it mite working again

  • MissBeBop
    Bhavna 🙋🏽‍♀️ (@MissBeBop) reported from Eastwood, England

    @virginmedia any idea of when service will resume in NG16 as currently trying to work from home with no internet 😩

  • TT_PLEB
    That There PLEB (@TT_PLEB) reported from Hucknall under Huthwaite, England

    @virginmedia WiFi down, AGAIN, Ethernet devices working fine, just wireless that isn't working. Happening more and more recently and it's getting absolutely infuriating.

  • Michaelh747
    Michael Harrison (@Michaelh747) reported from Staveley, England

    @virginmedia Well it keeps cutting out and I still haven't had a response about my broken network port on the router. I'm just stuck

  • robbiederby
    Robin Palmer (@robbiederby) reported from Derbyshire, England

    @virginmedia Well it didn't fix the problem, the hub still doesn't work properly, which is why I had to put it in modem mode in the first place. Although I'll confess, the Netgear's WiFi speed is brilliant compared to what your Hub 3 can kick out.

  • trevortuffin
    trevor tuffin (@trevortuffin) reported from Blackwell, England

    VIRGIN MEDIA NOT FIT FOR PURPOSE YET AGAIN MY INTERNET HAS DROPPED OUT BUT NO OFFER OF SOME REFUND COME MR MUSK HURRY AND GET THAT SKYLINK HERE IN UK SO I CAN GET RID OF POOR SERVICE FROM VIRGIN MEDIA.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • SynapseZero
    David (@SynapseZero) reported

    @virginmedia Hi, thanks for responding. Yeah I’ve tried both but no service issues in the area

  • billx_x
    billx (@billx_x) reported

    @virginmedia for the last 3 days or so, my internets been substantially worse in terms of ping, download and upload speeds in the south london area. i’ve been looking for any kinds of fixes but can’t find anything, is there a problem in this area? i literally can’t do anything

  • beaduncan_
    Bea Duncan (@beaduncan_) reported

    @virginmedia Is 3 weeks a normal waiting time for a technician appointment to become available? Am still without wifi and tv after moving home and have been told this is the earliest appointment…seems a long wait when I’m paying heaps for a service I can’t even access

  • TheSte117
    Ste :3 (@TheSte117) reported

    @virginmedia The whole area of Santry in Dublin is down no Internet TV,, can you see anything on your end? :)

  • MattWBroadley
    Matthew Broadley (@MattWBroadley) reported

    We're having crap internet speeds in ME1 through @virginmedia anyone about to find out why?

  • raymierussell
    Raymond Russell (@raymierussell) reported

    @48kRAM Got rid of Virgin Media in the UK after constant price rises, even after getting discounts. I swapped to an unlimited mobile sim for £20 per month without contract. Old 4g phone as a hotspot, Raspberry Pi as wired router. Approx 20mbit up and down. It has been excellent.

  • sdewar12
    Steven Dewar (@sdewar12) reported

    @virginmedia Once again I'm NOT LEAVING! You cant provide a service for which I'm being charged an astronomical penalty for. Its not an inconvenience its daylight robbery.

  • Tanyad91x
    Tanya ✨ (@Tanyad91x) reported

    @virginmedia putting us on hold for an hour a time to cancel our rolling contract and then putting the phone down. Making it impossible to cancel our contract!! Can someone please DM me about this ASAP? We have been trying since Thursday!!

  • ConnorQ13
    Connor (@ConnorQ13) reported

    @virginmedia It's OK, engineer has been out to the outside control box, appears it wasn't just me having the issue. All good now 👍🏽

  • queenie64339913
    Researcher (@queenie64339913) reported

    @virginmedia Will do in the week. The internet has been cutting out again yesterday Saturday and today and when I run a test there was no issue so I put it down to bill payment and the amount on there is wrong so will contact tomorrow thank you