Virgin Media

Virgin Media Outage Report in Derbyshire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Derbyshire, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derbyshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Derbyshire, England 11/26/2025 13:05

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Derbyshire, England

The most recent Virgin Media outage reports came from the following cities: Sheffield, Chesterfield, Matlock, Alfreton and Dronfield.

Loading map, please wait...
City Problem Type Report Time
United KingdomSheffield Internet
United KingdomSheffield Phone
United KingdomSheffield Internet
United KingdomSheffield E-mail
United KingdomChesterfield Internet
United KingdomChesterfield Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Derbyshire, England

Latest outage, problems and issue reports in Derbyshire and nearby locations:

  • ChrisWhitmore31 Chris Whitmore (@ChrisWhitmore31) reported from Derbyshire, England

    @virginmedia Not really wanted to speak to the complaints department but was told they are not working! Happy to take people’s money but not happy to help if you have a complaint! Very strange way to do business

  • Tomasu87 Thomas Robinson (@Tomasu87) reported from Chesterfield, England

    Hi @virginmedia your email part of the web site has been down for about week now

  • simonjs Simon Scott (@simonjs) reported from Sheffield, England

    @virginmedia Never mind, I’ve sorted it. 56 minutes on the phone this time, but at least I got through to someone.

  • blade4life17 Andrew Challenger (@blade4life17) reported from Sheffield, England

    @virginmedia how do I cancel my service with you as I no longer need it as I've moved address and it's not round the address I'm currently at

  • NFGmart martyn notman (@NFGmart) reported from Sheffield, England

    @robwillb @virginmedia Mines been up and down for a week

  • GilliverJamie Jamie Gilliver (@GilliverJamie) reported from Derbyshire, England

    Having to use my #Mobilehotspot because @virginmedia can’t seem to get there internet to work! Been going on the whole of #lockdown now!!! #working from home #Sucks!!! Canny wait to be out of contract!!!

  • Tomasu87 Thomas Robinson (@Tomasu87) reported from Staveley, England

    @virginmedia I can’t login in to my email it’s says that part of the site is down do u knowwhen it mite working again

  • MJNashy Matthew Nash (@MJNashy) reported from Hucknall under Huthwaite, England

    @Tash__Wilson @virginmedia Their customer service isn’t good. I had direct debit cancelled by them (didn’t tell me) and charged me for moving house (again didn’t tell me). Them and Sky are similiar, they’ll happily take money but even when it’s their fault the most you get maybe and apology and credit.

  • robbiederby Robin Palmer (@robbiederby) reported from Derbyshire, England

    @zanti @VodafoneUK Yes, but compared with the likes of other networks, my tablet has a @virginmedia SIM in it and that consistently gets between 70-100Mbps.. And they don't even run their own mobile network!

  • lisasevern Lisa Severn (@lisasevern) reported from Sheffield, England

    @SkyHelpTeam wow, it's hard to buy a new service from you guys. You're in danger of making Virgin Media look good here

  • JazGreer Jaz Greer (@JazGreer) reported from Derbyshire, England

    @virginmedia taking two days, and waiting 29 hours since last chat message was responded to to try to change my package! Started chat Friday night, been passed three times to different people and now no response! This is NOT good customer service irrespective of Covid....

  • derbytrim John Byrne 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@derbytrim) reported from Belper, England

    @virginmedia poor customer service i can't cancel my contract online and cant get through on the phone after 30 minutes waiting , ironic for a media company.

  • sihackett86 simon (@sihackett86) reported from Sheffield, England

    @virginmedia so may I ask why I was contacted using your text service and then told me my password was incorrect and then no answer after was in mid conversation

  • LindaParnham Linda Parnham (@LindaParnham) reported from Chesterfield, England

    @virginmedia do you have broadband issues in Chesterfield? Been in queue on phone ages!

  • MikeHull2u Mike Hull (@MikeHull2u) reported from Holmesfield, England

    Really annoyed that @vmbusiness can’t resolve pathetically slow upload speed in central Sheffield for a week. It means colleagues requiring remote access to our server because they are working from home are wasting hours of their time due to crushingly slow speeds.

  • victimsvoice73 Victims Voice (@victimsvoice73) reported from Sheffield, England

    Noooo heard on news please @O2 don’t merge with @virginmedia best thing we ever did was leave @virginmedia and I’ve been with @O2 for years with hardly any problems and on principal when the problems we had with @virginmedia we will have to change networks PLEASE Don’t Do it xxxx

  • HarlamTK Harlam (@HarlamTK) reported from Sheffield, England

    Low and behold... @vmbusiness is down again on the first work day of the week. Makes me wonder how often this happens and I’m normally in the office so don’t notice... I can’t wait to one day move to somewhere where another provider can connect me to fibre optic internet

  • marie_kate2 🌹 M-K 🌹 🇮🇪 (KATE) (@marie_kate2) reported from Matlock, England

    @RaziqulYT @virginmedia Tell them to *******. Mine is 4g and has never dropped. 3network.

  • cathd100 Cat Wasnidge (@cathd100) reported from Sheffield, England

    @virginmedia can you confirm the issues with wifi today in S62WG? Attemping to work from home is very difficult when the wifi keeps disconnecting. Virgin website says no issue!

  • marie_kate2 🌹 M-K 🌹 🇮🇪 (KATE) (@marie_kate2) reported from Matlock, England

    @RaziqulYT @virginmedia 11years and never had a problem 👍

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • jimswanstonlive Jimmy Swanston (@jimswanstonlive) reported

    @virginmedia Also they said they send me new router and engineer would come but now I’m sure they changed my MAC address for my router as when I go into router settings there are unknown devices now on my network

  • TheSofox Sofox (@TheSofox) reported

    @virginmedia With all due respect, you're a utility company. You need to have 24/7 support for this thing. And if you do cut off someone's internet due to possible billing issues, do it during working hours so they can phone customer support! Not Sunday evening!

  • Gleadyy William Gleadall (@Gleadyy) reported

    Spend 40 minutes on a call. 25 of which on hold to just have the call put down. Cheers @virginmedia

  • Ajs_29 SeKo__ (@Ajs_29) reported

    @virginmedia Hi after your network work still no internet connection! Le3 1bn

  • nettleswhite Jeanette White (@nettleswhite) reported

    @donie Donie can you get your bosses to remove the subscription service... those of us in Ireland with Virgin Media miss you.....😔

  • RachelBull10 Rachel Bull (@RachelBull10) reported

    The worse customer service in the world has to be @virginmedia ! Months and months of problems now! I've had enough 😔

  • SwannyMediaMan Dave Swanton(Swanny) (@SwannyMediaMan) reported

    @virginmedia Still not working!!!!!

  • HiDDN_O H!DDN_O (@HiDDN_O) reported

    @virginmedia THIS IS AN ABSOLUTE JOKE, WIFI CONNECTIONS FROM LAST WEEK ALWAYS SHUTTING OFF FROM NOW TO ABOUT 9am!!! SORT YOUR **** SERVICE BEFORE YOU LOOSE A CUSTOMER FOR OVER 7+ YEARS!!!!

  • LM_Coups Laura Coupland (@LM_Coups) reported

    So yesterday you finally came out @virginmedia ! But did you fix it it? No! Of course you didn't. But the nice engineer who came to my home reassured me they should come back out today to put a new cable in, so I wasn't feel to upset till...

  • TheSofox Sofox (@TheSofox) reported

    @virginmedia I do think it was a billing issue, but to fix it I had to go online while my internet wasn't working! (see problem?). I tried phoning, but no one was available. No support chat or WhatsApp. I had to guess what the problem was and wait while having no idea if it was solved