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Virgin Media outages and service status in Derbyshire, England

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Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Derbyshire, including 0 direct reports.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Derbyshire, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derbyshire, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Derbyshire, England

The most recent Virgin Media outage reports came from the following cities: Chesterfield, and Alfreton.

CityProblem TypeReport Time
Chesterfield Internet 10 days ago
Chesterfield Internet 17 days ago
Chesterfield Internet 17 days ago
Alfreton Internet 1 month ago
Chesterfield TV 2 months ago
Alfreton TV 2 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Derbyshire, England

Latest outage, problems and issue reports in Derbyshire and nearby locations:

  • DeanCorbridge
    Dean Corbridge (@DeanCorbridge) reported from Dronfield, England

    @mrpotholeuk @Dicko1945 @virginmedia are clueless, I have had to report many similar problems and WORSE to Derbyshire County Council locally.

  • Gary_Moore14
    Gary Moore (@Gary_Moore14) reported from Chesterfield, England

    @bt_uk starting to regret signing up again to bt ....been having problems for months ...still not resolved ....good job virgin media isn't available 😢

  • leebert666
    Lee Warren (@leebert666) reported from Derbyshire, England

    @virginmedia broadband down again, can't get through on phone. This is the second time in a few days, just getting ridiculous now. Paying for a service that doesn't work😡😡

  • Simon_Shell
    Simon Sheldon (@Simon_Shell) reported from Derbyshire, England

    @More4Tweets your listings on @virginmedia are broken! Was trying to watch Phil and Kirstie and ended up blubbing over #supervet!!

  • modpies
    Darrin (@modpies) reported from Hucknall under Huthwaite, England

    @ShappiKhorsandi @virginmedia @virginmedia are absolutely useless when it comes to customer service. As others have said, the only way I ever got any help was by contacting the office of the chief exec. Better still, cancel and switch to an organisation who know what they are doing.

  • shent
    Matt (@shent) reported from Derbyshire, England

    @virginmedia Hi, there’s nothing wrong with my service, the connection is perfect, it’s just the router/modem (Hub 3.0) GUI that’s very very poor.

  • acmtix
    𝘼𝙙𝙖𝙢🐰 (@acmtix) reported from Eastwood, England

    @virginmedia I don't want content, I don't have your TV or your phone just broadband. So to increase this cost like this means that next time it comes to review my connectivity I will simply leave your service and move to a more competitive service that doesn't sneakily raise prices mid term.

  • ShellHarris1992
    Shell (@ShellHarris1992) reported from Derbyshire, England

    Pay £50 a month for slow WiFi in my own home and a router that flashes the WiFi symbol all the time! Thanks @virginmedia - money well spent there. (The flashing drives me mad)

  • leebert666
    Lee Warren (@leebert666) reported from Derbyshire, England

    @virginmedia can't believe broadband has been down since before 4pm. This isn't good enough😡😡

  • LisaHoppi
    San Fran Girl (@LisaHoppi) reported from Hucknall under Huthwaite, England

    @munkilove @SkyUK @NatalieMariaS59 @virginmedia I wouldn’t bother, if cancel and move to @virginmedia That’s what I’m going to do

  • IamSpooksDad
    Steven Wild (@IamSpooksDad) reported from Derbyshire, England

    @virginmedia Guys I think you have a pretty major broadband outage in the West Yorkshire area. The amount of tweets coming suddenly stopped last nightaround 10ish. Hope that helps #dcfc

  • JasonWDL
    Jason (@JasonWDL) reported from Derbyshire, England

    @virginmedia Says there isn't an issue. Ran the diagnostic test from the website. Tells me it's not plugged in. It's definitely plugged in. Full reboot of everything hasn't helped. Unfortunately customer service won't speak to me as I'm not at home. My partner is.

  • marksimms3
    Mark Simms (@marksimms3) reported from Selston, England

    @virginmedia Brilliant answer! Except the person I spoke to said it was a problem affecting this area ... it doesn’t matter how it’s affecting anyone / we aren’t getting what we’ve paid for and this is why people are desperate for a credible, honest, reliable, trustworthy provider....

  • midgetgem1980
    MelanieSmith (@midgetgem1980) reported from Heanor and Loscoe, England

    @virginmedia every sodding night at 7! No internet, connection dropping out, router rebooting itself 😡😡😡I think another provider is the answer if you can’t sort your shit out! I pay for fibre I expect fibre, not old dial up crap that took ages to connect & dropped every 2secs

  • mattdowning5
    matt downing (@mattdowning5) reported from Selston, England

    @virginmedia just ordered a free WiFi booster, but received contract stating I have committed for another 12 months. I don't want to go ahead on these terms so won't be signing, can you advise how I cancel this upgrade within cooling off period. Thank you

  • yvonne2907
    Yvonne Kerry (@yvonne2907) reported from Derbyshire, England

    @virginmedia I got through but sadly not much help. I'm getting conflicting information. It seems I cannot change my user name to an email address already registered with you. That's complete nonsense!

  • shent
    Matt (@shent) reported from Derbyshire, England

    @virginmedia Hi, my equipment is irrelevant, the GUI on the routers admin page is just terribly slow, I’ve tried two different pcs, different browsers, even my phone, it’s the router/modem configuration pages are shocking slow to respond to any form of user input.

  • shell163
    michelle levick (@shell163) reported from Chesterfield, England

    @virginmedia That would be me then, no service since lunchtime!!

  • lisahaywood10
    Lisa (@lisahaywood10) reported from Eastwood, England

    @virginmedia The service is on permanent down time. Hence moving to @SkyUK no problems since

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Me2unotu2me
    Me2u (@Me2unotu2me) reported

    @virginmedia ur tv service has crashed

  • galleryantiques
    Gallery Antiques, Vintage and Collectables (@galleryantiques) reported

    @virginmedia I mean takes an age to dial and I don't hear ringing, obviously having trouble connecting to virgin?

  • KMulholland20
    Kelly (@KMulholland20) reported

    @virginmedia brand new box error CS6031 when we try to record. Told there was an outage when I called yesterday I was told it would be sorted today. It’s not. Please help

  • moll_doll_88
    Mary O'Mahony (@moll_doll_88) reported

    @virginmedia Its also not a broadband issue its just mobile issue

  • JesseMescht
    jesse van der mescht (@JesseMescht) reported

    @virginmedia I have got through and no one can help me. This has just been escalated to a manager who has spoken to the PIC team and is not happy with how they have treated me. Again, told they will call me back. So now I wait. Your service is awful to say the least.🤬

  • AJHUD
    Abdul Jabbar (@AJHUD) reported

    @virginmedia It was t letting me through and told me to reboot my router. That’s it. Never actually spoke to a person.

  • Paul_Wingrove
    Paul Wingrove (@Paul_Wingrove) reported

    @virginmedia perhaps you wld like to tell us what the problem is that takes between 7 and 14 days to fix?!

  • jsan1972
    jsan1972 (@jsan1972) reported

    @virginmedia I should have received a callback from a Manager today regarding my complaint. The Managers name is Sophie. I have DM’d you the complaint number. If you cannot get them to contact me then I will take this as non compliance and go directly to OfCom. #virginmedia

  • galleryantiques
    Gallery Antiques, Vintage and Collectables (@galleryantiques) reported

    @virginmedia Used to be OK, but trying to connect to virgin 3G or 4G, both fail, "could not connect to network now, please try again later" it's been like that all day

  • sophiarussell89
    Sophia Rowden (@sophiarussell89) reported

    @virginmedia can somebody please help! We’ve tried contacting you for months with very little response. Our internet is shocking! We can’t even watch tv anymore yet we are being fobbed off and you’re still talking our money! I just want to speak to an actual real life person!