Virgin Media

Virgin Media Outage Report in Derbyshire, England

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The latest reports from users having issues in Derbyshire come from postal codes DE4.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Derbyshire, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derbyshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Derbyshire, England 01/02/2026 08:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Derbyshire, England

The most recent Virgin Media outage reports came from the following cities: Chesterfield, Sheffield and Derbyshire.

Loading map, please wait...
City Problem Type Report Time
United KingdomChesterfield Internet
United KingdomSheffield Internet
United KingdomSheffield Wi-fi
United KingdomSheffield Internet
United KingdomDerbyshire Internet
United KingdomSheffield Internet

Community Discussion

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Virgin Media Issues Reports Near Derbyshire, England

Latest outage, problems and issue reports in Derbyshire and nearby locations:

  • dombodde Dom (@dombodde) reported from Derbyshire, England

    @virginmedia rang up today to cancel my account as I’ve moved house, transferred from one person to another, after a hour on hold, three rings then line went dead!! What’s going on???

  • Michaelh747 Michael Harrison (@Michaelh747) reported from Staveley, England

    @virginmedia what's the number I need to cancel the service? I'm so fed up at the moment

  • AbigailBriggs_ Abigail Briggs (@AbigailBriggs_) reported from Sheffield, England

    @virginmedia The estimated fix time was 8pm last night, then 10pm, then 12am and now it is 4pm. Will it be fixed by this time, or will it just be put back again?

  • trevortuffin trevor tuffin (@trevortuffin) reported from Blackwell, England

    TWICE MY INTERNET HAS DROPPED OUT TODAY SORT IT VIRGIN MEDIA ITS NOT GOOD ENOUGH YOUR NOT FIT FOR PURPOSE THE CHINESE ARE BETTER THAN THE AMERICANS AT DELIVERING INTERNET I SINCERLY HOPE ELON MUSK IS BETTER THAN VIRGIN MEDIA SO I CAN TERMINATE VIRGIN MEDIA AND GO WITH HIM.

  • robbiederby Robin Palmer (@robbiederby) reported from Derbyshire, England

    Any existing customers wanting to upgrade to the new #Virgin360 box, don't use the online form, it doesn't work. You'll get a confirmation email followed by an email requesting you call them. Their customer service is very busy, but it's excellent on 0345 454 1111. #virginmedia

  • liaryredhead Angelina Perrett (@liaryredhead) reported from Sheffield, England

    @virginmedia - 3 scam phone calls this morning from a company impersonating Virgin Media- by the third time they were just plan rude when I would not respond

  • Mashcat Calming Chameleon (@Mashcat) reported from Sheffield, England

    @koffee_truffles @virginmedia I’ll try calling again tomorrow and go through to cancellations.. if they won’t sort I’ll leave .. I’ve only ever had them too - never used another provider 🙈

  • marksimms3 Mark Simms (@marksimms3) reported from Selston, England

    I want to leave @virginmedia but they are hoping I lose the battle of how long can we keep this man on hold before he gives up” battle ..what a terrible company.

  • MJNashy Matthew Nash (@MJNashy) reported from Hucknall under Huthwaite, England

    Is the picture quality a @virginmedia problem or a @SkySportsBoxing @SkySports problem? Either way can it get sorted please!? If not who do I complain to because for £25 this isn’t good enough! #AJPULEV #PPV #BOXING

  • TT_PLEB That There PLEB (@TT_PLEB) reported from Hucknall under Huthwaite, England

    @virginmedia WiFi down, AGAIN, Ethernet devices working fine, just wireless that isn't working. Happening more and more recently and it's getting absolutely infuriating.

  • Mashcat Calming Chameleon (@Mashcat) reported from Sheffield, England

    @koffee_truffles @virginmedia It admits it’s not working .. says my coverage of a **** .. then offers to fix it for another £60/year .. same week they send me a letter to say my bill is increasing anyway .. clearly forgotten we’re in a pandemic!!!

  • AbigailBriggs_ Abigail Briggs (@AbigailBriggs_) reported from Sheffield, England

    @virginmedia my 80yo Grandma has been without use of her phone for almost 24 hours. This has been reported and the automated message keeps saying will be resolved by a certain time, but that time keeps getting put back. Unable to speak to an actual person. Can you help?

  • CEjottings Norman Perrin (@CEjottings) reported from Sheffield, England

    @virginmedia Done that. Looks like the TiVo box the likely problem. Needs replacing. So how do i do that? Phone leads to online help: online leads nowhere helpful, for just replacing a TiVo box. Ideas?

  • trevortuffin trevor tuffin (@trevortuffin) reported from Blackwell, England

    MESSAGE TO VIRGIN MEDIA IF MY INTERNET DROPS OUT AGAIN ONCE MORE I WILL DEFINATELY CANCEL MY CONTRACT FOR BREACH .

  • trevortuffin trevor tuffin (@trevortuffin) reported from Blackwell, England

    I CAN TELL YOU NOW VIRGIN MEDIA I WILL DEFINATELY NOT BE RENEWING MY CONTRACT WITH YOU AGAIN EVER WHEN MY CONTRACTUAL TIME IS UP YOUR COMPANY WILL BE HISTORY I AM SICK TO THE BACK TEETH OF YOUR INTERNET SHODDY SERVICE CONSTANTLY DROPPING OUT.

  • Mashcat Calming Chameleon (@Mashcat) reported from Sheffield, England

    @virginmedia Hi no - the link is broken and chat says up to 4 hour wait 🙈 .. please just want to order the booster please

  • Chops_Wallage Michael Wallage (@Chops_Wallage) reported from Ripley, England

    @virginmedia customer care should be renamed ‘customer don’t give a ****’ How long waiting to speak to someone...??? #rubbish #crapservice

  • JordRd Jordan Reid (@JordRd) reported from Sheffield, England

    @virginmedia this service is abysmal.. no one answering calls again, no live chat, how can I fix my problem if no one is available to talk to. We’ve been having issues since 26/10/20.. absolutely crap. @SkyUK we’re on our way

  • JohnLeesley john leesley (@JohnLeesley) reported from Sheffield, England

    @virginmedia appalling service virgin media! On 24/12 v6 box broke. So far, 4 telephone calls, 3 promises of calls back (not received), told new box posted to us but it wasn’t, engineer appointment cancelled by virgin with no explanation. Week later & still cant watch tv

  • robbiederby Robin Palmer (@robbiederby) reported from Derbyshire, England

    @virginmedia Well it didn't fix the problem, the hub still doesn't work properly, which is why I had to put it in modem mode in the first place. Although I'll confess, the Netgear's WiFi speed is brilliant compared to what your Hub 3 can kick out.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • louisemoore29 Louise Sheehan-Moore (@louisemoore29) reported

    @virginmedia connect app is absolutely shocking. It never connects to your hub, always says I’m already logged in, when clearly I’m not! Absolutely hate the **** thing!

  • Mercer4Bud Mercer (@Mercer4Bud) reported

    @virginmedia what a shock, your wifi being terrible again. It feels like you’re doing it on purpose. Sort it out you melons

  • mattstafford17 Matt. (the D Man) (@mattstafford17) reported

    @virginmedia customer service is a joke,an adviser tells me he's talked to someone about my account and is transfering me over...then an automated message tells me that department is closed 🤔 typical!!! Loyalty means nowt!! 😡🤬😡

  • dionne_angus Dionne Angus (@dionne_angus) reported

    @virginmedia Tried yet again to watch Netflix and after 10 mins it stops and I get the were having trouble accessing these titles for you at the moment please try again later error code HTP400 this tivo box is years old and I want it replacing! I am paying for services I am not receiving

  • WilkinsonBeki Beki Wilkinson (@WilkinsonBeki) reported

    @virginmedia No idea what the issue is. You've been trying to resolve this for months Apparently I can't leave without paying YOU and if I do pay to leave I'm not entitled to compensation for the poor service I've already received.

  • JacobNLM J (@JacobNLM) reported

    Virgin Media internet sucks so much *** from a ****, it's unbelievable

  • KatrinaRaill Katrina (@KatrinaRaill) reported

    @virginmobileuk Thank you for your help this evening. Hope it works. @virginmedia I struggle to understand why I am paying in excess of £150 per month for a landline and broadband but cannot access these services. I have recorded my calls to you and will gladly share them.

  • SamAFCDavies Sam Davies (@SamAFCDavies) reported

    @virginmedia @Plusnet @TalkTalk what do you reckon about all this nonsense from ‘the best and fastest WiFi provider’ anything you can do too help a man struggling with WiFi out ?

  • zimdognine9 Gary Cooper (@zimdognine9) reported

    @virginmedia The WiFi comes and goes, can’t stream anything, catch up starts to work, then stops. Can’t play online, start something, then the connection drops out. Information Virgin give out conflicts, service checks say nothing is wrong, yet the next part of the check fails! Frustrating

  • _Kelvos Kelvos (@_Kelvos) reported

    Anyone have problems with @virginmedia broadband dropping out all of the time? Mine is constantly dropping out and WiFi coverage around the house very poor. #verypoorservice