Virgin Media Outage Report in Derbyshire, England

Problems in the last 24 hours in Derbyshire, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derbyshire, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Derbyshire, England

The most recent Virgin Media outage reports came from the following cities: Chesterfield, and Alfreton.

City	Problem Type	Report Time
Chesterfield	Internet	9 days ago
Chesterfield	Internet	16 days ago
Chesterfield	Internet	16 days ago
Alfreton	Internet	1 month ago
Chesterfield	TV	2 months ago
Alfreton	TV	2 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Derbyshire, England

Latest outage, problems and issue reports in Derbyshire and nearby locations:

• 
  Karl shaw (@KMShaw75) reported 42 seconds ago from Derbyshire, England

  @virginmedia I only have 4g on my phone which I'm having to use. Not good for work from home. Two days down now. 10 years I've been a customer. I'll be looking at other options tomorrow

• 
  Steven Wild (@IamSpooksDad) reported 1 minute ago from Derbyshire, England

  @virginmedia Guys I think you have a pretty major broadband outage in the West Yorkshire area. The amount of tweets coming suddenly stopped last nightaround 10ish. Hope that helps #dcfc

• 
  Karl shaw (@KMShaw75) reported 3 minutes ago from Derbyshire, England

  @virginmedia That was the first thing I did. It was working this morning but has just stopped. It’s done it before as well. I’ve triple checked again and the same problem

• 
  Simon Sheldon (@Simon_Shell) reported 11 minutes ago from Derbyshire, England

  @More4Tweets your listings on @virginmedia are broken! Was trying to watch Phil and Kirstie and ended up blubbing over #supervet!!

• 
  MelanieSmith (@midgetgem1980) reported 12 minutes ago from Heanor and Loscoe, England

  @virginmedia every sodding night at 7! No internet, connection dropping out, router rebooting itself 😡😡😡I think another provider is the answer if you can’t sort your shit out! I pay for fibre I expect fibre, not old dial up crap that took ages to connect & dropped every 2secs

• 
  Shell (@ShellHarris1992) reported 13 minutes ago from Derbyshire, England

  Pay £50 a month for slow WiFi in my own home and a router that flashes the WiFi symbol all the time! Thanks @virginmedia - money well spent there. (The flashing drives me mad)

• 
  Matt (@shent) reported 15 minutes ago from Derbyshire, England

  @virginmedia Hi, there’s nothing wrong with my service, the connection is perfect, it’s just the router/modem (Hub 3.0) GUI that’s very very poor.

• 
  matt downing (@mattdowning5) reported 21 minutes ago from Selston, England

  @virginmedia just ordered a free WiFi booster, but received contract stating I have committed for another 12 months. I don't want to go ahead on these terms so won't be signing, can you advise how I cancel this upgrade within cooling off period. Thank you

• 
  Lee Warren (@leebert666) reported 25 minutes ago from Derbyshire, England

  @virginmedia broadband down again, can't get through on phone. This is the second time in a few days, just getting ridiculous now. Paying for a service that doesn't work😡😡

• 
  Lee Warren (@leebert666) reported 27 minutes ago from Derbyshire, England

  @virginmedia can't believe broadband has been down since before 4pm. This isn't good enough😡😡

• 
  Richard Williams (@rlswilliams) reported 30 minutes ago from Eastwood, England

  .@virginmedia call wait time for sales is 0.9 seconds. Transferred to 'Customer Support', and have been waiting for 34 minutes so far. #priorities 🤔

• 
  Karl shaw (@KMShaw75) reported 30 minutes ago from Derbyshire, England

  @virginmedia guys I'm trying to stay calm but your poor service and none communication is worrying me now. No loyalty to a long loyal customer.

• 
  Matt (@shent) reported 34 minutes ago from Derbyshire, England

  @virginmedia Hi, my equipment is irrelevant, the GUI on the routers admin page is just terribly slow, I’ve tried two different pcs, different browsers, even my phone, it’s the router/modem configuration pages are shocking slow to respond to any form of user input.

• 
  Darrin (@modpies) reported 35 minutes ago from Hucknall under Huthwaite, England

  @ShappiKhorsandi @virginmedia @virginmedia are absolutely useless when it comes to customer service. As others have said, the only way I ever got any help was by contacting the office of the chief exec. Better still, cancel and switch to an organisation who know what they are doing.

• 
  Gary Moore (@Gary_Moore14) reported 43 minutes ago from Chesterfield, England

  @bt_uk starting to regret signing up again to bt ....been having problems for months ...still not resolved ....good job virgin media isn't available 😢

• 
  Karl shaw (@KMShaw75) reported 44 minutes ago from Derbyshire, England

  @erskinetom29 @virginmedia It’s gone quiet 🤫 no help from VM

• 
  Jason (@JasonWDL) reported 45 minutes ago from Derbyshire, England

  @virginmedia Says there isn't an issue. Ran the diagnostic test from the website. Tells me it's not plugged in. It's definitely plugged in. Full reboot of everything hasn't helped. Unfortunately customer service won't speak to me as I'm not at home. My partner is.

• 
  michelle levick (@shell163) reported 50 minutes ago from Chesterfield, England

  @virginmedia That would be me then, no service since lunchtime!!

• 
  Richard Williams (@rlswilliams) reported 52 minutes ago from Eastwood, England

  Hmm ask for a @virginmedia customer support line mannager and then get cut off. Twice. 🤔

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 54 minutes ago from Eastwood, England

  @virginmedia I don't want content, I don't have your TV or your phone just broadband. So to increase this cost like this means that next time it comes to review my connectivity I will simply leave your service and move to a more competitive service that doesn't sneakily raise prices mid term.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  MickX (@MickWeston1) reported 5 minutes ago

  @virginmedia Still no TV service at all here in Preston

• 
  Graham (Taylor Consulting Engineers Ltd) (@Grahamenginear) reported 6 minutes ago

  @virginmedia no Internet again in OX10 area. Bloody awful service,

• 
  Linda (@lindafoxycoxy) reported 8 minutes ago

  @virginmedia It was about changing my package. I’ve tried telephoning but lines are busy. I also used webchat who weren’t helpful. I’ve checked your page to log a complaint, but that doesn’t give me satisfactory options.

• 
  Phil Harvey 😷 (@CodeBeard) reported 9 minutes ago

  hey @virginmedia my broadband is off, your emails are calling me $vm_first_name your customer support person hung up on me because their system froze and your online bot agent tries to upgrade me. Massive customer service fail. #horrific

• 
  Damien 🚀 (@IDamien93) reported 12 minutes ago

  @virginmedia My connection seems OK now. However I am having major issues with a virgin media powerline booster. I'm currently on the 350mbps broadband but the booster is only transmitting approx 30mbps. Customer services have been no help on this matter either

• 
  Sy (@5IMON_) reported 12 minutes ago

  @virginmedia I have. No real help there, or via customer support. They tell me it's not VM problem, and it's the websites I'm trying to get on. VPN on and I can access the sites I want. My IP is blacklisted but not by me, back from 2008, and you lot aren't sorting this for me. Thanks

• 
  Jennifer Crouch (@Jennife67950639) reported 13 minutes ago

  @virginmedia It’s not good enough because the internet and tv box is now both not working only 7hrs hours after your last tweet!! 🙄

• 
  ... (@EchoPersonaLT) reported 14 minutes ago

  @virginmedia Now tv, broadband and mobile are down. You guys ok over there?

• 
  Dawn Parnell (@dawniemoon) reported 18 minutes ago

  @virginmedia As customers we understand things go wrong that’s life, but good Customer Svc dictates, all customers should be treated equally. Those elderly/vulnerable customers who rely on TV as a lifeline didn’t get that yesterday and needs to be rectified in future.

• 
  Michael Inglis (@Mikeinglis3) reported 19 minutes ago

  @virginmedia My service is still not working! WHAT THE HELL!