Virgin Media Outage Report in Derbyshire, England

Problems in the last 24 hours in Derbyshire, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derbyshire, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Derbyshire, England

The most recent Virgin Media outage reports came from the following cities: Chesterfield, and Alfreton.

City	Problem Type	Report Time
Chesterfield	Internet	7 days ago
Chesterfield	Internet	14 days ago
Chesterfield	Internet	14 days ago
Alfreton	Internet	1 month ago
Chesterfield	TV	2 months ago
Alfreton	TV	2 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Derbyshire, England

Latest outage, problems and issue reports in Derbyshire and nearby locations:

• 
  Shell (@ShellHarris1992) reported 5 seconds ago from Derbyshire, England

  Pay £50 a month for slow WiFi in my own home and a router that flashes the WiFi symbol all the time! Thanks @virginmedia - money well spent there. (The flashing drives me mad)

• 
  Jason (@JasonWDL) reported 5 minutes ago from Derbyshire, England

  @virginmedia Says there isn't an issue. Ran the diagnostic test from the website. Tells me it's not plugged in. It's definitely plugged in. Full reboot of everything hasn't helped. Unfortunately customer service won't speak to me as I'm not at home. My partner is.

• 
  Steven Wild (@IamSpooksDad) reported 6 minutes ago from Derbyshire, England

  @virginmedia Guys I think you have a pretty major broadband outage in the West Yorkshire area. The amount of tweets coming suddenly stopped last nightaround 10ish. Hope that helps #dcfc

• 
  Richard Williams (@rlswilliams) reported 7 minutes ago from Eastwood, England

  Hmm ask for a @virginmedia customer support line mannager and then get cut off. Twice. 🤔

• 
  Karl shaw (@KMShaw75) reported 7 minutes ago from Derbyshire, England

  @erskinetom29 @virginmedia It’s gone quiet 🤫 no help from VM

• 
  michelle levick (@shell163) reported 11 minutes ago from Chesterfield, England

  @virginmedia That would be me then, no service since lunchtime!!

• 
  Lee Warren (@leebert666) reported 14 minutes ago from Derbyshire, England

  @virginmedia broadband down again, can't get through on phone. This is the second time in a few days, just getting ridiculous now. Paying for a service that doesn't work😡😡

• 
  Simon Sheldon (@Simon_Shell) reported 15 minutes ago from Derbyshire, England

  @More4Tweets your listings on @virginmedia are broken! Was trying to watch Phil and Kirstie and ended up blubbing over #supervet!!

• 
  Lee Warren (@leebert666) reported 18 minutes ago from Derbyshire, England

  @virginmedia can't believe broadband has been down since before 4pm. This isn't good enough😡😡

• 
  MelanieSmith (@midgetgem1980) reported 20 minutes ago from Heanor and Loscoe, England

  @virginmedia every sodding night at 7! No internet, connection dropping out, router rebooting itself 😡😡😡I think another provider is the answer if you can’t sort your shit out! I pay for fibre I expect fibre, not old dial up crap that took ages to connect & dropped every 2secs

• 
  Matt (@shent) reported 27 minutes ago from Derbyshire, England

  @virginmedia Hi, my equipment is irrelevant, the GUI on the routers admin page is just terribly slow, I’ve tried two different pcs, different browsers, even my phone, it’s the router/modem configuration pages are shocking slow to respond to any form of user input.

• 
  San Fran Girl (@LisaHoppi) reported 28 minutes ago from Hucknall under Huthwaite, England

  @munkilove @SkyUK @NatalieMariaS59 @virginmedia I wouldn’t bother, if cancel and move to @virginmedia That’s what I’m going to do

• 
  matt downing (@mattdowning5) reported 30 minutes ago from Selston, England

  @virginmedia just ordered a free WiFi booster, but received contract stating I have committed for another 12 months. I don't want to go ahead on these terms so won't be signing, can you advise how I cancel this upgrade within cooling off period. Thank you

• 
  Matt (@shent) reported 40 minutes ago from Derbyshire, England

  @virginmedia Hi, there’s nothing wrong with my service, the connection is perfect, it’s just the router/modem (Hub 3.0) GUI that’s very very poor.

• 
  Karl shaw (@KMShaw75) reported 50 minutes ago from Derbyshire, England

  @virginmedia That was the first thing I did. It was working this morning but has just stopped. It’s done it before as well. I’ve triple checked again and the same problem

• 
  Richard Williams (@rlswilliams) reported 50 minutes ago from Eastwood, England

  .@virginmedia call wait time for sales is 0.9 seconds. Transferred to 'Customer Support', and have been waiting for 34 minutes so far. #priorities 🤔

• 
  Darrin (@modpies) reported 53 minutes ago from Hucknall under Huthwaite, England

  @ShappiKhorsandi @virginmedia @virginmedia are absolutely useless when it comes to customer service. As others have said, the only way I ever got any help was by contacting the office of the chief exec. Better still, cancel and switch to an organisation who know what they are doing.

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 54 minutes ago from Eastwood, England

  @virginmedia I don't want content, I don't have your TV or your phone just broadband. So to increase this cost like this means that next time it comes to review my connectivity I will simply leave your service and move to a more competitive service that doesn't sneakily raise prices mid term.

• 
  Gary Moore (@Gary_Moore14) reported 55 minutes ago from Chesterfield, England

  @bt_uk starting to regret signing up again to bt ....been having problems for months ...still not resolved ....good job virgin media isn't available 😢

• 
  Lisa (@lisahaywood10) reported 59 minutes ago from Eastwood, England

  @virginmedia The service is on permanent down time. Hence moving to @SkyUK no problems since

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  John Loydall (@JohnLoydall) reported 7 minutes ago

  @virginmedia literally been cut off for no reason, been hung up on once already, put through to 3 different people and have been on hold for the last hour. Shocking customer service.

• 
  Shkar Kider (@shkar_k) reported 7 minutes ago

  @virginmedia Your service is fantastic. I’ve never really had an issue, until now when I saw that at the end of my contract my bill had doubled without a letter or email of warning.. What is going on?

• 
  Paul Thomas 💙 (@Dr_Paul_Thomas) reported 7 minutes ago

  @virginmedia broadband internet grinding to a halt in N8 London - again. The service has been terrible for weeks - is it time to switch to BT?

• 
  Anah Grindrod (@anah_84) reported 12 minutes ago

  @virginmedia New customer as of December, still waiting on a call about my V6 boxes as the engineer gave us the old TiVo boxes as they were waiting on stock of the new V6 boxes, engineer said I would get a call in 2 weeks (this was on the 9th Dec) and nothing...TiVo crashes constantly!

• 
  Jamie Dawson (@JamieDawson89) reported 15 minutes ago

  @virginmedia now I can't call back because your call centre is closed after over an hour wait, on top of the 6 hour wait for a call that never materialised, can't get the message across well enough how bad your service is, disgusting.

• 
  JF9♠️ (@TheBobbyEra) reported 16 minutes ago

  I’m confident @virginmedia goes down for no reason more then salah tbh

• 
  ÉimîQuinn (@quinn_rori) reported 18 minutes ago

  @TomLordy1991 @virginmedia Be careful, I did this and now they're slamming me with late fees and making it impossible to cancel and now charging me for the last 2 months and still refusing to cancel my service, making all sorts of threats for my having cancelled the direct debit. They're horrific!

• 
  Autumn (@autumnrcumming1) reported 21 minutes ago

  @virginmedia It’s not connection issues- you keep overcharging. I Spent 3 hrs on the phone the other day and the SAME thing has happened again despite confirming with the person on the line everything has been sorted. We’re only staying with you because we are in this awful contract.

• 
  CJ (@VOOODOO6666) reported 22 minutes ago

  @virginmedia your super fast broadband is an absolute joke this is day 3 of it cutting out and none of our devices working!! my upstairs has absolutely no connection so kids have no playstation lockdown and stuck with mediocre service tried calling on hold for 54 mins no answer!!

• 
  Victoria Taylor (@Victori24899346) reported 27 minutes ago

  @virginmedia I have just moved property and was told that I could do a quick set up myself. However we've searched everywhere in this house and cannot find a virgin media broadband box anywhere. Help!!